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  • Web Based CRM For Banks.

    Banks have to make several transactions in a day; buyers have to give their email, phone numbers, address, names, social security number and credit card information. Huge amount of information is pro... [Author: James Wong - Computers and Internet - March 29, 2010]

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  • ubuntu 11.10 install 4.4.3-0ubuntu2 package dependencies

    - by HuangheWoo
    before sudo apt-get install gnuplot I sudo apt-get build-dep gnuplot to resolve package dependencies. ~$ sudo apt-get build-dep gnuplot Reading package lists... Done Building dependency tree Reading state information... Done Note, selecting 'liblua5.1-0-dev' instead of 'liblua5.1-dev' The following packages will be REMOVED: libgd2-xpm ubuntu-desktop The following NEW packages will be installed: debhelper diffstat html2text intltool-debian libbsd-dev libcairo-script-interpreter2 libcairo2-dev libedit-dev libexpat1-dev libfontconfig1-dev libfreetype6-dev libgd2-noxpm libgd2-noxpm-dev libglib2.0-dev libjpeg62-dev liblua5.1-0-dev libncurses5-dev libpango1.0-dev libpixman-1-dev libpng12-dev libreadline-dev libreadline6-dev libtinfo-dev libwxbase2.8-dev libwxgtk2.8-dev libxcb-render0-dev libxcb-shm0-dev libxft-dev libxrender-dev po-debconf quilt texinfo wx2.8-headers x11proto-render-dev 0 upgraded, 34 newly installed, 2 to remove and 0 not upgraded. Need to get 9,100 kB of archives. After this operation, 37.8 MB of additional disk space will be used. It says the "ubuntu-desktop" will be removed, but "ubuntu-desktop" is important. What's should I do?

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  • How to deal with a boss who is extremely competitive [closed]

    - by user72101
    Okay, so I recently joined this group. My boss who I reported to, left a while ago and my colleague was made the team lead. We both now report to the same head, but she heads the team I work in. I am not sure on how to deal with various situations. I would imagine a team lead who motivates the rest of the team, and not someone who would take credit for what others do. I am the only one who works at the same geographic location. She is very smart, no doubt about it. Things get to me, for example I work on an issue and email a dev team, she would respond on top of my emails and as she is the lead, people respond to her rather than to me. If there is an email addressed with the head on it, she would get it to faster than I do, even when she knew I am looking into it. The rest of the team keeps asking me questions or help. I find it hard to say no, and I try to help them as i feel I might need their help someday as well. I slack in my own work or I could have used the time to learn things. I feel that she should be the go to person and not me. If one gets the benefits of being a lead, why not the work that goes with it? I feel I am stuck in a very unfortunate situation and am totally helpless about it. Everyday it is something or the other. I work on a project for months and finally when it is about to go live and there was a minor issue and the head started asking questions, she completely stole my thunder on a call. She would not let me speak and I have to actually cut her off to speak up. The ideal would be not to give it a thought and just do the best I can,but I feel I am capable of much more and not able to give my best because of this constant war at work. Neetu

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  • Get Information to Your Blog with Microsoft Broadcaster

    - by Matthew Guay
    Do you often have people ask you for advice about technology, or do you write tech-focused blog or newsletter?  Here’s how you can get information to share with your readers about Microsoft technology with Microsoft Broadcaster. Microsoft Broadcaster is a new service from Microsoft to help publishers, bloggers, developers, and other IT professionals find relevant information and resources from Microsoft.  You can use it to help discover things to write about, or simply discover new information about the technology you use.  Broadcaster will also notify you when new resources are available about the topics that interest you.  Let’s look at how you could use this to expand your blog and help your users. Getting Started Head over to the Microsoft Broadcaster site (link below), and click Join to get started. Sign in with your Windows Live ID, or create a new account if you don’t already have one. Near the bottom of the page, add information about your blog, newsletter, or group that you want to share Broadcaster information with.  Click Add when you’re done entering information.  You can enter as many sites or groups as you wish. When you’ve entered all of your information, click the Apply button at the bottom of the page.  Broadcaster will then let you know your information has been submitted, but you’ll need to wait several days to see if you are approved or not. Our application was approved about 2 days after applying, though this may vary.  When you’re approved, you’ll receive an email letting you know.  Return to the Broadcaster website (link below), but this time, click Sign in. Accept the terms of use by clicking I Accept at the bottom of the page. Confirm that your information entered previously is correct, and then click Configure my keywords at the bottom of the page. Now you can pick the topics you want to stay informed about.  Type keywords in the textbox, and it will bring up relevant topics with IntelliSense. Here we’ve added several topics to keep up with. Next select the Microsoft Products you want to keep track of.  If the product you want to keep track of is not listed, make sure to list it in the keywords section as above. Finally, select the types of content you wish to see, including articles, eBooks, webcasts, and more. Finally, when everything’s entered, click Configure My Alerts at the bottom of the page. Broadcaster can automatically email you when new content is found.  If you would like this, click Subscribe.  Otherwise, simply click Access Dashboard to go ahead and find your personalized content. If you choose to receive emails of new content, you’ll have to configure it with Windows Live Alerts.  Click Continue to set this up. Select if you want to receive Messenger alerts, emails, and/or text messages when new content is available.  Click Save when you’re finished. Finally, select how often you want to be notified, and then click Access Dashboard to view the content currently available. Finding Content For Your Blog, Site, or Group Now you can find content specified for your interests from the dashboard.  To access the dashboard in the future, simply go to the Broadcaster site and click Sign In. Here you can see available content, and can search for different topics or customize the topics shown. You’ll see snippets of information from various Microsoft videos, articles, whitepapers, eBooks, and more, depending on your settings.  Click the link at the top of the snippet to view the content, or right-click and copy the link to use in emails or on social networks like Twitter. If you’d like to add this snippet to your website or blog, click the Download content link at the bottom.   Now you can preview what the snippet will look like on your site, and change the width or height to fit your site.  You can view and edit the source code of the snippet from the box at the bottom, and then copy it to use on your site. Copy the code, and paste it in the HTML of a blog post, email, webpage, or anywhere else you wish to share it.  Here we’re pasting it into the HTML editor in Windows Live Writer so we can post it to a blog. After adding a title and opening paragraph, we have a nice blog post that only took a few minutes to put together but should still be useful for our readers.  You can check out the blog post we created at the link below. Readers can click on the links, which will direct them to the content on Microsoft’s websites. Conclusion If you frequently need to find educational and informative content about Microsoft products and services, Broadcaster can be a great service to keep you up to date.  The service worked quite good in our tests, and generally found relevant content to our keywords.  We had difficulty embedding links to eBooks that were listed by Broadcaster, but everything else worked for us.  Now you can always have high quality content to help your customers, coworkers, friends, and more, and you just might find something that will help you, too! Link Microsoft Broadcaster (registration required) Example Post at Techinch.com with Content from Microsoft Broadcaster Similar Articles Productive Geek Tips Create An Electronic Business Card In Outlook 2007Mysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPAnnouncing the How-To Geek BlogsNew Vista Syntax for Opening Control Panel Items from the Command-lineHow To Create and Publish Blog Posts in Word 2010 & 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Fix Common Inkjet Printer Errors Dual Boot Ubuntu and Windows 7 What is HTML5? Default Programs Editor – One great tool for Setting Defaults Convert BMP, TIFF, PCX to Vector files with RasterVect Free Identify Fonts using WhatFontis.com

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  • Keep it Professional &ndash; Multiple Environments

    - by AjarnMark
    I have certainly been reading blogs a whole lot more than writing them the last several weeks, and it’s about time I got back to writing.  I have been collecting several topics and references for blog posts…some of which will probably just never get written as the timeliness of the topics fade over time.  Nonetheless, I’m back, and I think it is time to revive my Doing Business Right series, this time coming from the slant of managing a development team rather than the previous angle of being self-employed.  First up: separating Dev, Test, and Prod. A few months ago, Colin Stasiuk (@BenchmarkIT) wrote a great post about separating your Dev, Test/UAT, and Prod environments.  This post covers all the important points such as removing Developer access from both PROD and UAT, and the importance of proper deployment (a.k.a. promotion) procedures.  I won’t repeat it all here, go read the original!  But what I do want to address is what I believe to be the #1 excuse people use for not having separate environments:  Money.  I discussed this briefly in my comment on Colin’s post at the time, but let me repeat it here and expand on it a bit. Don’t let the size of your company or the size of its budget dictate whether you do things professionally or not.  I am convinced that most developers and development teams would agree that it is a best practice to have separate environments for development, testing, and production (a.k.a. Live).  So why don’t they?  Because they think that it means separate servers which means more money.  While having separate physical servers for the different environments would be ideal, it is not an absolute requirement in order to make this work.  Here are a few ideas: Use multiple instances of SQL Server and multiple Web Sites with Headers or Ports.  For no additional fees* you can install multiple instances of SQL Server on the same machine.  This gives you a nice separation, allowing you to even use the same database names as will appear in PROD, yet isolating the data and security access.  And in IIS, you can create multiple Web Sites on the same server just by using Host Headers or different port numbers to separate them.  This approach does still pose the risk of non-Prod environments impacting performance on Prod, but when your application is busy enough for that to be a concern, you can probably afford one of the other options. Use desktop PCs instead of servers.  Instead of investing in full server-grade hardware, you can mimic the separate environments on old desktop PCs and at least get functional equivalency, if not performance matching.  The last I checked, Microsoft did not require separate licensing for SQL Server if that installation was used exclusively for dev or test purposes*.  There may be some version or performance differences between this approach and what you have in Prod, but you have isolated test from impacting Prod resources this way. Virtualization.  This is of course one of the hot topics of the day, and I would be remiss if I did not suggest this.  It is quite easy these days to setup virtual machines so that, again, your environments are fairly isolated from one another, and you retain all the security and procedural benefits of having separate environments. So the point is, keep your high professional standards intact.  You don’t need to compromise on using proper procedure just because you work in a small company with a small budget.  Keep doing things the right way! By the way, where I work, our DEV environment is not on a server.  All development is done on the developer’s individual workstation where it can be isolated from other developers’ work for the duration of writing the code, but also where the developers have to reconcile (merge) differences in code under concurrent development.  This usually means that each change is executed multiple times (once per developer to update their environments with the latest changes from others) giving us an extra, informal. test deployment before even going to the Test/UAT server.  It also means that if the network goes down, the developers can continue to hum along because they are not dependent on networked resources.  In fact, they will likely be even more productive because they aren’t being interrupted by email…but that’s another post I need to write. * I am not a lawyer, nor a licensing specialist, but it appeared to be so the last time I checked.  When in doubt, consult an expert on the topic.

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  • Amazon.com Cutting Off Colorado Affiliates

    - by Joe Mayo
    I received an email from Amazon.com today, essentially cutting off my affiliate status because I'm in Colorado. Colorado recently passed legislation that requires retailers to either collect sales tax for on-line transactions or engage in an onerous process that makes you wish you had collected sales tax.  After I Tweeted this, Mike Jones tweeted a link to the legislation.  Here's an excerpt from Amazon.com's email: "Dear Colorado-based Amazon Associate: We are writing from the Amazon Associates Program to inform you that the Colorado government recently enacted a law to impose sales tax regulations on online retailers. The regulations are burdensome and no other state has similar rules. The new regulations do not require online retailers to collect sales tax. Instead, they are clearly intended to increase the compliance burden to a point where online retailers will be induced to "voluntarily" collect Colorado sales tax -- a course we won't take. We and many others strongly opposed this legislation, known as HB 10-1193, but it was enacted anyway. Regrettably, as a result of the new law, we have decided to stop advertising through Associates based in Colorado. We plan to continue to sell to Colorado residents, however, and will advertise through other channels, including through Associates based in other states. There is a right way for Colorado to pursue its revenue goals, but this new law is a wrong way. As we repeatedly communicated to Colorado legislators, including those who sponsored and supported the new law, we are not opposed to collecting sales tax within a constitutionally-permissible system applied even-handedly. The US Supreme Court has defined what would be constitutional, and if Colorado would repeal the current law or follow the constitutional approach to collection, we would welcome the opportunity to reinstate Colorado-based Associates. You may express your views of Colorado's new law to members of the General Assembly and to Governor Ritter, who signed the bill. Your Associates account has been closed as of March 8, 2010, and we will no longer pay advertising fees for customers you refer to Amazon.com after that date. Please be assured that all qualifying advertising fees earned prior to March 8, 2010, will be processed and paid in accordance with our regular payment schedule. Based on your account closure date of March 8, any final payments will be paid by May 31, 2010. We have enjoyed working with you and other Colorado-based participants in the Amazon Associates Program, and wish you all the best in your future.   Best Regards,   The Amazon Associates Team"

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  • cloudflare's mx record should set cname or A records

    - by user7787
    The cloudflare offical support said https://support.cloudflare.com/hc/en-us/articles/200168876-My-email-or-mail-stopped-working-What-should-I-do- But traditionally mx record should not set as cname http://www.exchangepedia.com/blog/2006/12/should-mx-record-point-to-cname-records.html But cloudflare has a service called "cname Flattening" is it related for a reason to set cname as mx records? So should i set cloudflare's mx record as cname ?

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  • Quote of the day: On backups

    - by BuckWoody
    I saw this one yesterday, and it was a slam-dunk for this morning: "Those who do not archive the past are condemned to retype it." - Garfinkel and Spafford Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Best practices when loading images for improving page loading speed

    - by Naoise Golden
    I am working on optimizing a page's loading speed. Here are some analytics: Notice how the images, although only accounting for 65% of the total size (1.1MB), are by far the slowest loading assets: 96% of time. I'd like to know which are the recommended practices on optimizing loading speed, only taking images into account. Some of the techniques we are already applying: image compression images hosted on cookieless domain and CDN spriting everything that can be sprited http headers: keep alive and Expires to one year. Disclaimer: I have gone through the available documentation, I think by focusing on image loading optimization I am not creating a duplicate or a subjective question.

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  • Enabling super single user mode with SQL Server

    - by simonsabin
    I recently got an email from a fellow MVP about single user mode. It made me think about some features I had just been looking at and so I started playing. The annoyance about single user mode for SQL Server is that its not really single user, but more like single connection mode. So how can you get round it, well there is extension to the -m startup option that allows you to specify an application name, and only connections with that application name can connect. This is very useful if you have...(read more)

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  • Softpedia published some of my open source projects — how to react?

    - by polarblau
    (FYI: I've just moved this question over from Stackoverflow on recommendation.) I just received a few emails, informing me that softpedia.com has added some of my "products" to their "database of scripts, code snippets and web applications". My products are in this case some smaller open source projects, which I have hosted and published on github. Now I'm wondering how to react to this. This site is indirectly making money of my free work through ads on three pages before the actual download. They also seem to "invent" version numbers and I can't find out if they're hosting the latest or all versions of my projects. — I can see how this could lead to problems in the future, since I don't control what's "the latest" everywhere. On the other hand I don't mind some extra publicity. I want as many people as possible to know about the projects, use them, fork them and hopefully improve them. The projects in questions are really fairly small, but this might not be the case in the future for me and/or other people reading this question. I'm sure that this must have happened to others around here. What's your opinion? Should I try to get the downloads removed? Update 1 I've requested the removal and mentioned that I don't feel that Softpedia can provide the right environment for this kind of project. Their team got back to me instantly with a friendly email saying, that they'll remove the links for now: If you are worried that your projects won't be updated, then I must tell you that I have them bookmarked in my RSS reader, so any version changes will be forwarded to me when needed. So I promise I'll keep your script up to date as soon as I see an update in the repository. I have to say, that I appreciate this kind of reaction quite a lot and so I sent them another email, describing in more detail what I'm worried about and what bothers me. I also stated, that I'm aware that my license clearly permits them to host the projects in any case, but that I'd be even happy if they would host the projects as long as they could convince me of a few details and maybe make some small changes to the way the projects are represented. — Let's see where this goes. Update 2 After discussing with their contact and requesting some changes regarding display of version (they had given the possibility to do so) and authorship they put the projects back up on their site. All in all a positive and definitely interesting experience.

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  • VMWare Kernel Modules will not compile or update on Ubuntu 12.04

    - by IsaacS
    Kernel Module Update was required when opening VMWare client (vmplayer) then following error occurs. Any idea would be appreciated. Unable to start services. See log file /tmp/vmware-root/setup-NNN.log for details (Note: NNN looks like random numbers) On GUI that show progress of updating, "Virtual Netowork Device" show red flag appears. Content of .log file is here: http://pastebin.com/wEKT5UHf This page suggests installing linux-headers-generic and build-essential, which are already installed on mine (thus no good). This could be 1st execution of vmplayer on my machine since I upgraded to Ubuntu 12.04 from 11.10. Environment: VMware Player 4.0.3 build-703057

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  • The importance of Unit Testing in BI

    - by Davide Mauri
    One of the main steps in the process we internally use to develop a BI solution is the implementation of Unit Test of you BI Data. As you may already know, I’ve create a simple (for now) tool that leverages NUnit to allow us to quickly create Unit Testing without having to resort to use Visual Studio Database Professional: http://queryunit.codeplex.com/ Once you have a tool like this one, you can start also to make sure that your BI solution (DWH and CUBE) is not only structurally sound (I mean, the cube or the report gets processed correctly), but you can also check that the logical integrity of your business rules is enforced. For example let’s say that the customer tell you that they will never create an invoice for a specific product-line in 2010 since that product-line is dismissed and will never be sold again. Ok we know that this in theory is true, but a lot of this business rule effectiveness depends on the fact the people does not do a mistake while inserting new orders/invoices and the ERP used implements a check for this business logic. Unfortunately these last two hypotesis are not always true, so you may find yourself really having some invoices for a product line that doesn’t exists anymore. Maybe this kind of situation in future will be solved using Master Data Management but, meanwhile, how you can give and idea of the data quality to your customers? How can you check that logical integrity of the analytical data you produce is exactly what you expect? Well, Unit Testing of a DWH or a CUBE can be a solution. Once you have defined your test suite, by writing SQL and MDX queries that checks that your data is what you expect to be, if you use NUnit (and QueryUnit does), you can then use a tool like NUnit2Report to create a nice HTML report that can be shipped via email to give information of data quality: In addition to that, since NUnit produces an XML file as a result, you can also import it into a SQL Server Database and then monitor the quality of data over time. I’ll be speaking about this approach (and more in general about how to “engineer” a BI solution) at the next European SQL PASS Adaptive BI Best Practices http://www.sqlpass.org/summit/eu2010/Agenda/ProgramSessions/AdaptiveBIBestPratices.aspx I’ll enjoy discussing with you all about this, so see you there! And remember: “if ain't tested it's broken!” (Sorry I don’t remember how said that in first place :-)) Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • sell skimmed dump+pin([email protected])wu transfer,bank transfer,paypal+mailpass

    - by bestseller
    http://megareserve.blogspot.com///////// [email protected]////gmail:[email protected] Sell, Cvv, Bank Logins, Tracks, PayPal, Transfers, WU, Credit Cards, Card, Hacks, Citi, Boa, Visa, MasterCard, Amex, American Express, Make Money Fast, Stolen, Cc, C++, Adder, Western, Union, Banks, Of, America, Wellsfargo, Liberty, Reserve, Gram, Mg, LR, AlertPay ..PAYMENT METHOD LIBERTYRESERVE AND WESTERNUNION ONLY........ Ccv EU is $ 6 per ccv (Visa + Master) Ccv EU is $ 7 per ccv (Amex + Discover) Ccv Au is $ 6 per ccv Ccv Italy is 15 $ per cc sweden 12$ spain 10$ france 12$ Ccv US is $ 1.5 per ccv (Visa) Ccv US is $ 2 per ccv (master) Ccv US is $ 3 per ccv (Amex + Discover) Ccv UK is $ 5 per ccv (Visa + Master) Ccv UK is $ 6 per ccv (Amex + swith) Ccv Ca is $ 6 per ccv (Visa+ Master) Ccv Ca is $ 9 per ccv (Visa Business + Visa Gold) Ccv Germany is 14$ Per Ccv Ccv DOB with US is 15 $ per ccv Ccv DOB with UK is 19 $ per ccv Ccv DOB + BIN with UK 25$ per ccv Ccv US full info is 40 $ per ccv Ccv UK full info is 60 $ per ccv 1 Uk check bins= 12.5$/1cvv 1 Sock live = 1$/1sock live 5day yahoo:[email protected] gmail:[email protected] Balance In Chase:.........70K To 155K ========300$ Balance In Wachovia:.........24K To 80K==========180$ Balance In Boa..........75K To 450K==========400$ Balance In Credit Union:.........Any Amount:=========420$ Balance In Hallifax..........ANY AMOUNT=========420$ Balance In Compass..........ANY AMOUNT=========400$ Balance In Wellsfargo..........ANY AMOUNT=========400$ Balance In Barclays..........80K To 100K=========550$ Balance In Abbey:.........82K ==========650$ Balance in Hsbc:.........50K========650$ and more 1 Paypal with pass email = 50$/paypal 1 Paypal don't have pass email = 20$/Paypal 1 Banklogin us or uk (personel)= 550$ yahoo :[email protected] gmail :[email protected] Track 1/2 Visa Classic, MasterCard Standart US - 13$ UK - 17$ EU - 24$ AU - 26$ Track 1/2 Visa Gold | Platinum | Business | Signature, MasterCard Gold | Platinum US - 17$ UK - 20$ EU - 28$ AU - 30$ Bank transfer Balance 71.000$ CITIBANK SOUTH DAKOTA, N.A. Balance 65.000$ Wachovia: 76.000$ Abbey: 65.000£ Hsbc : 87.000$ Hallifax : 97.000£ Barclays: 110.000£ AHLI UNITED BANK --- 80.000£ LLOYDSTSB ---------- 100.000£ BANK OF SCOTLAND --- 123.000£ BOA ----------210.000$ UBS ---------- 152.000$ RBC BANK ------ 245.000$ BANK OF CANADA -------- 78.000$ BDC ---------- 281.000$ BANK LAURENTIENNE ----- 241.000$ please no test yahoo: [email protected] gmail: [email protected] website ; http://megareserve.blogspot.com Prices For Bin and Its List: 5434, 5419, 4670,374288,545140,454634,3791 with d.o.b,4049,4462,4921.4929.46274547,5506,5569,5404,5031,4921, 5505,5506,4921,4550 ,4552,4988,5186,4462,4543,4567 ,4539,5301,4929,5521 , 4291,5051,4975,5413 5255 4563,4547 4505,4563 5413 5255,5521,5506,4921,4929,54609 7,5609,54609,4543, 4975,5432,5187 ,4973,4627,4049,4779,426565,55 05, 5549, 5404, 5434, 5419, 4670,456730,541361, 451105,4670,5505, 5549, 5404, UK Nomall NO BINS(Serial) with DOB is :10$ UK with BINS(Serial) with DOB is :15$ UK Nomall no BINS(Serial) no DOB is: 6$ UK with BINS(Serial) is :12$ Please do not request : cc for TEST and FREE. DON'T CONTACT ME IF YOU NOT READY NEED TO BUY .

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  • Manchester SQL Server User Group has a new venue

    - by Testas
    Hi All   I am pplease to confirm the manchester user group has a new venue in partnership with BSS BSS, Westminster House, Minshull Street, off Portland Street, Manchester, M1 3HU Dates have been updated for the UG sessions, please take a look  Any questions please email me   Chris

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  • Parsing google site speed in analytics

    - by Kevin Burke
    I'm having a hard time making heads or tails of the Site Speed graphs in Google Analytics. Our site speed is fluctuating wildly from month to month, despite a large sample (the report is "based on 100,000's of visits) and a consistent web set up (static files served from an EC2 instance running nginx behind a load balancer). Here's our site speed, with each datapoint representing a week worth of data. Over this time period we modified our source and HTTP headers to increase our cache hits on static resources by 5x. Why would it fluctuate so much? Is there any way to get more reliable information from those graphs?

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  • Why don't we use dynamic (server-side generated) CSS?

    - by ern0
    As server-side generated HTML is trivial (and it was the only way to make dynamic webpages before AJAX), server-side generated CSS is not. Actually, I've never seen it. There are CSS compilers, but they generate CSS files which can be used as static. Technically, it requires no special libraries, the HTML style tag should reference to the PHP(/ASP/whatever) templater script instead of the static CSS file, and the script should send out CSS content-type header - that's all. Does it have cache problems? I don't think so. The script should send out no-cache etc. headers. Is it problem for designers? No, they should edit the CSS template (as they edit the HTML template). Why we don't use dynamic CSS generators? Or if there's any, please let me know.

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  • Getting developers and support to work together

    - by Matt Watson
    Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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