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  • MySQL Unions/Subselects not utilizing keys from associated tables

    - by Brett
    I've noticed by doing EXPLAINs that when a MySQL union between two tables is used, mysql creates a temporary table, but the temp table does not use keys, so queries are slowed considerably. Here is an example: SELECT * FROM ( SELECT `part_number`, `part_manufacturer_clean`, `part_number_clean`, `part_heci`, `part_manufacturer`, `part_description` FROM `new_products` AS `a` UNION SELECT `part` as `part_number`, `manulower` as `part_manufacturer_clean`, `partdeluxe` as `part_number_clean`, `heci` as `part_heci`, `manu` as `part_manufacturer`, `description` as `part_description` FROM `warehouse` AS `b` ) AS `c` WHERE `part_manufacturer_clean` = 'adc' EXPLAIN yields this: id select_type table type possible_keys key key_len ref rows Extra 1 PRIMARY <derived2> ALL (NULL) (NULL) (NULL) (NULL) 17206 Using where 2 DERIVED a ALL (NULL) (NULL) (NULL) (NULL) 17743 3 UNION b ALL (NULL) (NULL) (NULL) (NULL) 5757 (NULL) UNION RESULT <union2,3> ALL (NULL) (NULL) (NULL) (NULL) (NULL) In this case, part_manufacturer_clean and manulower are keys in both tables. When I don't use the subselects and union, and just use one table, everything works fine. I'm not sure if the issue is with the union or with the subselects. Is there any way to union two tables and still use keys/indexes for performance?

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  • postfix smtps issue

    - by DavidC
    Im currently experiencing the following issue with postfix over ssl (smtps) Apr 7 13:43:55 server88-208-248-147 postfix/smtpd[5777]: connect from xxxxxxxxxxxxxxx[xxx.xxx.xxx.xxx] Apr 7 13:45:09 server88-208-248-147 postfix/smtpd[5777]: lost connection after UNKNOWN from xxxxxxxxxxxxxxx[xxx.xxx.xxx.xxx] Apr 7 13:45:09 server88-208-248-147 postfix/smtpd[5777]: disconnect from xxxxxxxxxxxxxxx[xxx.xxx.xxx.xxx] my main.cf is as follows: smtpd_tls_cert_file = /etc/postfix/smtpd.cert smtpd_tls_key_file = /etc/postfix/smtpd.key smtpd_use_tls = yes smtp_use_tls = yes smtpd_tls_auth_only = no smtpd_tls_CAfile = /etc/postfix/caroot.crt smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache smtpd_tls_loglevel = 1 when accessing smtp and running start tls i get the following: # telnet xxxxxxxxxxxxxxx 25 Trying xxxxxxxxxxxxxxx... Connected to xxxxxxxxxxxxxxx . Escape character is '^]'. 220 xxxxxxxxxxxxxxx ESMTP Postfix ehlo localhost 250-xxxxxxxxxxxxxxx 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-AUTH PLAIN LOGIN 250-AUTH=PLAIN LOGIN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN STARTTLS 220 2.0.0 Ready to start TLS please help as i'm lost of places to look now. os is Ubuntu 10.4 and the SSL is a wildcard SSL, imap/pop and apache work flawlessly with the same certificate.

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  • What relational database system should I learn? [closed]

    - by acidzombie24
    At the moment i know sqlite (my favorite), mysql (its ok, i get annoyed) and i do not want to learn ms/t sql (it only allows one nullable row if the column is unique). I am thinking about learning a new database system. My requirements for it is Must allow multiple connections at once (read and write) All or data i choose must be ACID compliant Performance should be good. I have a 17gb table in one project. It should perform well on read and transactional writes. With mysql it took hours to restore it and there were no foreign keys on that specific table. It only finished in a workday because i found a suggestion to adjust a setting which i think was key-buffer. And it still took hours Unique columns that allow more then one row to be null. I shouldn't have to say it but dammit MS. Allows one to make ongoing backups. Something like 'binary logs'. Some relatively small amounts of data i can grab and apply it to my local db to have it in sync with the one on the server. Table joins. I rather not write a bunch of queries to simulate a join What I would like but is not required Foreign keys. This may be a requirement later Open sourced Fair tool support. So i can measure queries, easily backup/restore, etc .NET and C (or C++) interface. (I seen one that uses raw tcp with JSON which was okish) Good subquery support. Once i was working with an older version of mysql (i believe <5.1 but it could have been 5.1) and i had to write many queries to do one query because it couldn't do subqueries. Or maybe it couldnt do it efficiently and died bc of memory limitations with a huge dataset. What db system should i learn?

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  • Windows 7 does not 'wake up' from Sleep mode

    - by the watchmaker
    I'm new to Windows 7, so I don't know if this is normal. When the computer is idle for 30 minutes, the screen goes black and no key pressing or mouse movement will bring the computer out of standby. The computer is still running (fans and hard drive noise) but it will not respond and the screen remains black. The only way to get a response is to press and hold the power button until it goes off, then switch it back on. When it turns on it says "Resuming Windows" and then goes black again. Is this normal? Can the time-out delay be increased? Is there a better workaround than switching the PC on and off?

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  • Packaging MATLAB (or, more generally, a large binary, proprietary piece of software)

    - by nfirvine
    I'm trying to package MATLAB for internal distribution, but this could apply to any piece of software with the same architecture. In fact, I'm packaging multiple releases of MATLAB to be installed concurrently. Key things Very large installation size (~4 GB) Composed of a core, and several plugins (toolboxes) Initially, I created a single "source" package (matlab2011b) that builds several .debs (mainly matlab2011b-core and matlab2011b-toolbox-* for each toolbox). The control file is just the standard all: dh $@ There is no Makefile; only copying files. I use a number of debian/*.install files to specify files to copy from a copy of an installation to /usr/lib/. The problem is, every time I build the thing (say, to make a correction to the core package), it recopies every file listed in the *.install file to e.g debian/$packagename/usr/ (the build phase), and then has to bundle that into a .deb file. It takes a long time, on the order of hours, and is doing a lot of extra work. So my questions are: Can you make dh_install do a hardlink copy (like cp -l) to save time? (AFAICT from the man page, no.) Maybe I should just get it to do this in the Makefile? (That's gonna b e big Makefile.) Can you make debuild only rebuild .debs that need rebuilding? Or specify which .debs to rebuild? Is my approach completely stupid? Should I break each of the toolboxes into its own source package too? (I'll have to do some silly templating or something, because there's hundreds of them. :/)

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  • Logical move of a server to UK, what do I do with the SSL certificates

    - by flyfishr64
    I have been asked to move a rails application from the US to the UK. This involves bringing up the rails stack on Ubuntu 8.04.4; that's completed. I'm stumped with the SSL configuration though. The plan was to bring this server up with the same domain name but temporarily use a subdomain (app2.xxx.com instead of app.xxx.com) during the move and for testing, then rename it to app.xxx.com when we're ready for the cutover (does that make sense?). In the meantime, we need a new cert for the app2 subdomain. So to generate a CSR, I need a server key but do I need a new one, or should I copy the one from the existing production server?

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  • Is SEO affected negatively by having densely encoded identifiers of content in URLs?

    - by casperOne
    This isn't about where to put the id of a piece of unique content in URLs, but more about densely packing the URL (or, does it just not matter). Take for example, a hypothetical post in a blog: http://tempuri.org/123456789/seo-friendly-title The ID that uniquely identifies this is 123456789. This corresponds to a look-up and is the direct key in the underlying data store. However, I could encode that in say, hexadecimal, like so: http://tempuri.org/75bcd15/seo-friendly-title And that would be shorter. One could take it even further and have more compact encodings; since URLs are case sensitive, one could imagine an encoding that uses numbers, lowercase and uppercase letters, for a base of 62 (26 upper case + 26 lower case + 10 digits): 0123456789ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz For a resulting URL of: http://tempuri.org/8M0kX/seo-friendly-title The question is, does densely packing the ID of the content (the requirement is that an ID is mandatory for look-ups) have a negative impact on SEO (and dare I ask, might it have any positive impact), or is it just not worth the time? Note that this is not for a URL shortening service, so saving space in the URL for browser limitation purposes is not an issue.

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  • Cannot SSH anymore, what went wrong?

    - by lbwtz2
    I use to ssh to a remote server (no rsa-key, just password). Now the server do not accept the connection any more and throw me this error: ssh_exchange_identification: Connection closed by remote host While I can google a little to find a fix I can't figure out what went wrong since I haven't touched anything on the machine since last login. Can you help me find the cause? EDIT: Inspecting the logs I've found these: /var/auth.log /var/log/auth.log:Dec 26 16:40:32 vps sshd[15567]: error: fork: Cannot allocate memory /var/log/auth.log:Dec 26 16:41:05 vps sshd[15567]: error: fork: Cannot allocate memory /var/log/auth.log:Dec 26 16:43:47 vps sshd[15567]: error: fork: Cannot allocate memory /var/log/auth.log:Dec 27 03:20:06 vps sshd[15567]: error: fork: Cannot allocate memory /var/log/auth.log:Dec 27 16:15:02 vps sshd[15567]: error: fork: Cannot allocate memory And in the same span-time I've also found a lot of these: /var/log/auth.log:Dec 26 13:00:01 vps CRON[1716]: PAM unable to dlopen(/lib/security/pam_unix.so): libcrypt.so.1: cannot map zero-fill pages: Cannot allocate memory /var/log/auth.log:Dec 26 13:00:01 vps CRON[1716]: PAM adding faulty module: /lib/security/pam_unix.so What are these?

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  • Windows 7: Screen will power off, or blank and lock, but not both.

    - by Heptite
    For some reason, my Windows 7 (Ultimate, 64bit) laptop will not power off the display and keep it off if I have the screen saver and/or the timed auto-lock enabled. Either the display blanks (and locks) but never powers off, or it powers off for less then a minute, then the back light visibly powers back on and stays on, even though the screen remains blanked until I touch a key or the trackpad. I've tried varying the screen power down time to greater than, less than, and exactly equal to the blank screen/lock time, with no success. Turning the screen saver and the timed auto-lock off does allow the timed display power down in the power settings to work properly. (Note that I am not talking about system sleep or hibernate. I'm talking about when the machine remains running, but only the display should power down.)

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  • No sigal showing on LCD TV when Conects Leptop via VGA Cable [migrated]

    - by Amit Prajapati
    I am trying to connect my laptop to Samsung LCD TV by VGA TO HDMI cable My Laptop find Samsung tv on display setting. But When I press fn+F7 key my TV display No Signal My laptop specifications are: "Lenovo R61 ThinkPad, Model: 8935AE7 Window7 Ultimate 32 bits 2GB RAM VGA Port available No HDMI Port My TV specification are: Samsung LCD 26 HDMI Port available VGA Port Available I want to know what is problem? When I connect Another Dell Laptop (Window7 32 bit) with HDMI to HDMI cable it work properly. Thanks in Advance!

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  • What does the the reconstruction process of mdadm do exactly on raid10

    - by Azrael
    I've got a system with 4 disks set up as raid10. All disks are usable, and mdadm all states them with UUUU. Due to a recent system crash, the raid is currently reconstruction the raid as it was marked as "not clean," and a reconstruction process was started. On a closer look smartctl shows problems on one disk: sd 0:0:0:0: [sda] Unhandled sense code sd 0:0:0:0: [sda] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE sd 0:0:0:0: [sda] Sense Key : Medium Error [current] [descriptor] Descriptor sense data with sense descriptors (in hex): 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00 24 cd 78 d4 sd 0:0:0:0: [sda] Add. Sense: Unrecovered read error - auto reallocate failed sd 0:0:0:0: [sda] CDB: Read(10): 28 00 24 cd 75 1e 00 04 00 00 With a research about the reconstruction process, I only found information concerning raid5 but nothing for raid10. Can I replace this problematic disk during the reconstruction process, or will I kill the raid with this?

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  • VMWare - Windows XP guest licensing

    - by jcooper
    Hi, If I have a VMWare ESXi server with 4 Windows XP guests running on it, I understand that I need a separate license for each guest. Is there a way to simplify license compliance on these VMs? For example, I want to create a master VM image and boot it 4 times. By default those 4 VMs will have the same Windows activation key installed. Is there a simple solution for this? Or is it ok to do what I've described above provided I have 4 unique license keys on hand in case of audit? thanks!

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  • Boot Camp: is it possible to restart directly to Windows from Mac OS X?

    - by Jonik
    With the Boot Camp tools installed on Windows, there's an option for rebooting directly to Mac OS ("Restart in Mac OS X" from Boot Camp system tray item). But is this possible in the opposite direction? In other words, instead of the procedure 1) "Restart", 2) wait for OS X to shut down, 3) hold Option key (?), and 4) select the Windows partition, can I tell my Mac to restart so that Windows is selected on the next boot? Something like "Restart in Windows" which would let me bypass steps 2-4. NB: I want to keep Mac OS X as the default OS; I'm just looking for a convenient shortcut when normally running OS X and occasionally wanting to boot to Windows.

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  • Performance impact of Zones.

    - by nospam(at)example.com (Joerg Moellenkamp)
    I was really astonished when i saw this question. Because this question was a old acquaintance from years ago, that i didn't heard for a long time. However there was it again. The question: "What's the overhead of Zones?". Sun was and Oracle is not saying "zero". We saying saying minimal. However during all the performance analysis gigs on customer systems i made since the introduction of Zones i failed to measure any overhead caused by zones. What i saw however, was additional load intoduced by processes that wouldn't be there when you would use only one zone Like additional monitoring daemons, like additional daemons having a controlling or supervising job for the application that resulted in slighly longer runtimes of processes, because such additional daemons wanted some cycles on the CPU as well. So i ask when someone wants to tell me that he measured a slight slowdown, if he or she has really measured the impact of the virtualization layer or of a side effect described above. It seems to be a little bit hard to believe, that a virtualisation technology has no overhead, however keep in mind that there is no hypervisor and just one kernel running that looks and behaves like many operating system instances to apps and users. While this imposes some limits to the technology (because there is just one kernel running you can't have zones with different kernels versions running ... obvious even to the cursory observer), but that is key to it's lightweightness and thus to the low overhead. Continue reading "Performance impact of Zones."

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  • Useful WatiN Extension Methods

    - by Steve Wilkes
    I've been doing a fair amount of UI testing using WatiN recently – here’s some extension methods I've found useful. This checks if a WatiN TextField is actually a hidden field. WatiN makes no distinction between text and hidden inputs, so this can come in handy if you render an input sometimes as hidden and sometimes as a visible text field. Note that this doesn't check if an input is visible (I've got another extension method for that in a moment), it checks if it’s hidden. public static bool IsHiddenField(this TextField textField) { if (textField == null || !textField.Exists) { return false; } var textFieldType = textField.GetAttributeValue("type"); return (textFieldType != null) && textFieldType.ToLowerInvariant() == "hidden"; } The next method quickly sets the value of a text field to a given string. By default WatiN types the text you give it into a text field one character at a time which can be necessary if you have behaviour you want to test which is triggered by individual key presses, but which most of time is just painfully slow; this method dumps the text in in one go. Note that if it's not a hidden field then it gives it focus first; this helps trigger validation once the value has been set and focus moves elsewhere. public static void SetText(this TextField textField, string value) { if ((textField == null) || !textField.Exists) { return; } if (!textField.IsHiddenField()) { textField.Focus(); } textField.Value = value; } Finally, here's a method which checks if an Element is currently visible. It does so by walking up the DOM and checking for a Style.Display of 'none' on any element between the one on which the method is invoked, and any of its ancestors. public static bool IsElementVisible(this Element element) { if ((element == null) || !element.Exists) { return false; } while ((element != null) && element.Exists) { if (element.Style.Display.ToLowerInvariant().Contains("none")) { return false; } element = element.Parent; } return true; } Hope they come in handy

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  • HP Pavillion dv6 laptop - 15 beeps on startup and a black screen?

    - by dunc
    Usual story - girlfriend's step-brother's laptop is broken. I don't know a huge amount about what occurred before it broke, but I do know the following: When you try to turn the laptop on, it beeps 15 times exactly. The screen remains black. The LED on the Caps Lock key flashes continuously. If left on, the laptop never boots - as far as I can see. If left on, on a stable surface with decent ventilation for a relatively short period of time, the laptop (below keyboard, but not where the RAM/HDD are) gets very hot. I've tried doing what most websites appear to recommend for similar problems, which is to disconnect AC and battery then hold the power button down for a minute before reconnecting the AC and trying to turn the laptop on - no difference. EDIT I've also tried re-seating the RAM, to no avail. Any ideas? Thanks in advance,

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  • Why are the Volume and other indicators missing on my eMachines eM355?

    - by Propeller
    I just bought an eMachines eM355. The default installed OS is MeeGo so I installed Windows 7 into it instead. The problem, however, is that, the on-screen indicators have disappeared. The ones I'm talking about are the small dark boxes that appear at the bottom part of the screen when you, for example, press Fn + Up Arrow (to adjust volume). The same goes for the brightness adjusting and the rest of the Fn key combinations. The keys do work but I'd still prefer to see a prompt on the screen. Another reason why I want to solve this is because I can't effectively toggle the Bluetooth and Wifi since I don't get any prompts when pressing Fn + F3. I wanted to include a picture of what I'm looking for but I couldn't find the exact term for such.

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  • When I type certain characters, they come out as backquotes

    - by JXG
    Very strange behavior. Some background: I bought a new lenovo G550 laptop, running Windows 7. I live in Israel. When I type certain keys, in any application, they are prefaced with the backquote (`). These characters are: Insert, Delete, Left Ctrl (the right-hand one is fine), - (the regular dash: the one on the keypad is fine), =, 5 (the regular one), 4 (the one on the numeric keypad, whether or not Num Lock is on), and PgDn (the regular one). When I press the Fn key with these I don't get the behavior. Does anyone know why this is happening, or how I can fix it?

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  • How do I make my "volume up" more powerful in Win7?

    - by joon
    My volume up button raises the volume by 1%. Its also not a button, it's a weird 'touch' thing which is really really terrible. If I want to lower the volume, I have to awkwardly rub it for a while. If it were to decrease by 5% or 10% it would be a lot better. Can this be set somewhere in Windows/Keyboard settings? I got close to a solution with Autohotkey, where I could do this: a::Send {Volume_Up 5} which would send the volume up command five times, however when I assign it to the volume key, it forms an endless loop since the Send command sends Volume_Up and parses it at the same time. Update: I ended up with this script: $Volume_Up::VolumeUp() $Volume_Down::VolumeDown() VolumeUp( ) { Send {Volume_Up 6} SoundBeep, 750, 50 } VolumeDown( ) { Send {Volume_Down 6} SoundBeep, 750, 50 }

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  • EDQ Technical Enablement for OPN (Prague - June 17-19)

    - by milomir.vojvodic
    Oracle Enterprise Data Quality (EDQ) Technical Enablement and Partner Training Trusted Data for Your Enterprise Applications Oracle Enterprise Data Quality helps organizations achieve maximum value from their business-critical applications by delivering fit-for-purpose data. These products also enable individuals and collaborative teams to quickly and easily identify and resolve any problems in underlying data. With Oracle Enterprise Data Quality, customers can identify new opportunities, improve operational efficiency, and more efficiently comply with industry or governmental regulation. Oracle Enterprise Data Quality is designed to serve as a very channel friendly platform to OPN.  This means that pre-built extensions, components and even complete business solutions can readily be built and shared.  This allows our customers/partners to be highly efficient in how they deploy custom business solutions, but also allows our partners to develop specialized components, domain knowledge and even complete business solutions. Training is suitable for: · Database administrators · Architects · Technical staff Objectives of the training: After completing this course, participants should: · Have an understanding of the core functionality of EDQ across profiling, auditing, transforming, parsing and matching data · Be able to describe some of the key capabilities and benefits delivered by EDQ · Be able to create and run standalone EDQ processes and jobs · Be ready to start working with data from customers and (with practice) be able to demonstrate EDQ to customers Agenda 17th June Fundamentals For Demoing (Profile, Audit, Transform and More) Profiling Auditing Transforming Writing and exporting data Jobs and scheduling Publishing, packaging and copying EDQ processes Introduction to the Customer Data Extension Pack Realtime Processing via Web Services The Server Console Run Profiles Data Interfaces Sampling Publishing metrics to the Dashboard Users and security 18th June Matching Matching overview Basic matching configuration Matching rule hierarchies Clustering Merging Reviewing possible matches Outputting Match Data Case study 19th June Address Verification Address Verification Overview Configuration Accuracy Flags Parsing Parsing Overview Phrase profiling Tailoring a CDEP Parser Base Tokenization Classification Reclassification Selection Resolution Register Here Don’t miss this FREE event. Space is limited. Oracle University V Parku 2294/4 148 00 Praha 4 17.6. – 19.6. 2014 09:00 a.m.– 17:30 p.m.

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  • How To Figure Out Your PC’s Host Name From the Command Prompt

    - by The Geek
    If you’re doing any work with networking, you probably need to know the name of your computer. Rather than diving into Control Panel, there’s a really simple way to do this from the command prompt. Note: If you haven’t already, be sure to read our complete guide to networking Windows 7 with XP and Vista. To see the hostname… all you have to do is type hostname at the command prompt. Go figure, eh? The same thing works in Linux or OS X, though you can see that most of the time the hostname is part of the prompt anyway. Note: you can also change the hostname by simply typing “hostname <newhostname>”. Of course, the easiest way to see your computer name in Windows is to just hit the Win+Break key combination, which will pop up the System pane from Control Panel.   If you want to change it instead, you can always change your computer name easily through Control Panel. Similar Articles Productive Geek Tips MySql: Give Root User Logon Permission From Any HostUse "Command Prompt Here" in Windows VistaKeyboard Ninja: Scrolling the Windows Command Prompt With Only the KeyboardVerify the Integrity of Windows Vista System FilesFind Path of Application Running on Solaris, Ubuntu, Suse or Redhat Linux TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow Combine MP3 Files Easily QuicklyCode Provides Cheatsheets & Other Programming Stuff Download Free MP3s from Amazon

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  • some keys don't appear in xev

    - by sazary
    i can't change my screen brightness by pressing brightness keys on the keyboard, but they change through /sys/class/backlight/acpi_video0/brightness. so i started to diagnose the issue, ran xev and trying to see what happens when i press Fn+F5 or Fn+F6 which are brightness controls, and xev didn't show anything. i must note that it notifies my when i press volume controls, for example. are F5 and F6 keys working? yes, but not when i press them with Fn key. do i have any entry in xmodmap for brightness? yes: keycode 232 = XF86MonBrightnessDown NoSymbol XF86MonBrightnessDown keycode 233 = XF86MonBrightnessUp NoSymbol XF86MonBrightnessUp what's happening? and what should i do to correct it? i'm using vaio s series laptop with kubuntu precise on it. thanx ;)

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  • How do I make my play/pause keyboard button work correctly in iTunes 10 on Windows?

    - by EvilChookie
    First and foremost, I have mmKeys installed correctly. My iTunes works almost perfect while minimized to the tray. My problem is with the play/pause button on my Wireless Comfort Keyboard 5000. When iTunes does not have focus (like it's minimized, or if it isn't the application I'm active in, like right now while typing this) the play pause button toggles twice. So, I'll push the pause button - and the song that is playing will pause, but a split second later will start up again. If the song is paused, and I push play, the song will immediately pause again. In order to get the key to work correctly, I must give iTunes focus, and then push the button. Here's a video I created on youtube: http://www.youtube.com/watch?v=POh6Gbm5QZI OS: Windows 7 x64 iTunes: 10.0.0.68 Intellitype: 8.0 Edit: Apparently I have intellitype 8.0 instead of 7.1

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  • OSB, Service Callouts and OQL

    - by Sabha
    Oracle Fusion Middleware customers use Oracle Service Bus (OSB) for virtualizing Service endpoints and implementing stateless service orchestrations. Behind the performance and speed of OSB, there are a couple of key design implementations that can affect application performance and behavior under heavy load. One of the heavily used feature in OSB is the Service Callout pipeline action for message enrichment and invoking multiple services as part of one single orchestration. Overuse of this feature, without understanding its internal implementation, can lead to serious problems. This series will delve into OSB internals, the problem associated with usage of Service Callout under high loads, diagnosing it via thread dump and heap dump analysis using tools like ThreadLogic and OQL (Object Query Language) and resolving it. The first section in the series will mainly cover the threading model used internally by OSB for implementing Route Vs. Service Callouts. The second section of the "OSB, Service Callouts and OQL" blog posting will delve into thread dump analysis of OSB server and detecting threading issues relating to Service Callout and using Heap Dump and OQL to identify the related Proxies and Business services involved. The final section of the series will focus on the corrective action to avoid Service Callout related OSB serer hangs. Before we dive into the solution, we need to briefly discus about Work Managers in WLS. Please refer to the blog posting for more details.

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  • Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

    - by Richard Lefebvre
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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