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• Using BPEL Performance Statistics to Diagnose Performance Bottlenecks

  - by fip

  Tuning performance of Oracle SOA 11G applications could be challenging. Because SOA is a platform for you to build composite applications that connect many applications and "services", when the overall performance is slow, the bottlenecks could be anywhere in the system: the applications/services that SOA connects to, the infrastructure database, or the SOA server itself.How to quickly identify the bottleneck becomes crucial in tuning the overall performance. Fortunately, the BPEL engine in Oracle SOA 11G (and 10G, for that matter) collects BPEL Engine Performance Statistics, which show the latencies of low level BPEL engine activities. The BPEL engine performance statistics can make it a bit easier for you to identify the performance bottleneck. Although the BPEL engine performance statistics are always available, the access to and interpretation of them are somewhat obscure in the early and current (PS5) 11G versions. This blog attempts to offer instructions that help you to enable, retrieve and interpret the performance statistics, before the future versions provides a more pleasant user experience. Overview of BPEL Engine Performance Statistics  SOA BPEL has a feature of collecting some performance statistics and store them in memory. One MBean attribute, StatLastN, configures the size of the memory buffer to store the statistics. This memory buffer is a "moving window", in a way that old statistics will be flushed out by the new if the amount of data exceeds the buffer size. Since the buffer size is limited by StatLastN, impacts of statistics collection on performance is minimal. By default StatLastN=-1, which means no collection of performance data. Once the statistics are collected in the memory buffer, they can be retrieved via another MBean oracle.as.soainfra.bpel:Location=[Server Name],name=BPELEngine,type=BPELEngine.> My friend in Oracle SOA development wrote this simple 'bpelstat' web app that looks up and retrieves the performance data from the MBean and displays it in a human readable form. It does not have beautiful UI but it is fairly useful. Although in Oracle SOA 11.1.1.5 onwards the same statistics can be viewed via a more elegant UI under "request break down" at EM -> SOA Infrastructure -> Service Engines -> BPEL -> Statistics, some unsophisticated minds like mine may still prefer the simplicity of the 'bpelstat' JSP. One thing that simple JSP does do well is that you can save the page and send it to someone to further analyze Follows are the instructions of how to install and invoke the BPEL statistic JSP. My friend in SOA Development will soon blog about interpreting the statistics. Stay tuned. Step1: Enable BPEL Engine Statistics for Each SOA Servers via Enterprise Manager First st you need to set the StatLastN to some number as a way to enable the collection of BPEL Engine Performance Statistics EM Console -> soa-infra(Server Name) -> SOA Infrastructure -> SOA Administration -> BPEL Properties Click on "More BPEL Configuration Properties" Click on attribute "StatLastN", set its value to some integer number. Typically you want to set it 1000 or more. Step 2: Download and Deploy bpelstat.war File to Admin Server, Note: the WAR file contains a JSP that does NOT have any security restriction. You do NOT want to keep in your production server for a long time as it is a security hazard. Deactivate the war once you are done. Download the bpelstat.war to your local PC At WebLogic Console, Go to Deployments -> Install Click on the "upload your file(s)" Click the "Browse" button to upload the deployment to Admin Server Accept the uploaded file as the path, click next Check the default option "Install this deployment as an application" Check "AdminServer" as the target server Finish the rest of the deployment with default settings Console -> Deployments Check the box next to "bpelstat" application Click on the "Start" button. It will change the state of the app from "prepared" to "active" Step 3: Invoke the BPEL Statistic Tool The BPELStat tool merely call the MBean of BPEL server and collects and display the in-memory performance statics. You usually want to do that after some peak loads. Go to http://<admin-server-host>:<admin-server-port>/bpelstat Enter the correct admin hostname, port, username and password Enter the SOA Server Name from which you want to collect the performance statistics. For example, SOA_MS1, etc. Click Submit Keep doing the same for all SOA servers. Step 3: Interpret the BPEL Engine Statistics You will see a few categories of BPEL Statistics from the JSP Page. First it starts with the overall latency of BPEL processes, grouped by synchronous and asynchronous processes. Then it provides the further break down of the measurements through the life time of a BPEL request, which is called the "request break down". 1. Overall latency of BPEL processes The top of the page shows that the elapse time of executing the synchronous process TestSyncBPELProcess from the composite TestComposite averages at about 1543.21ms, while the elapse time of executing the asynchronous process TestAsyncBPELProcess from the composite TestComposite2 averages at about 1765.43ms. The maximum and minimum latency were also shown. Synchronous process statistics <statistics>     <stats key="default/TestComposite!2.0.2-ScopedJMSOSB*soa_bfba2527-a9ba-41a7-95c5-87e49c32f4ff/TestSyncBPELProcess" min="1234" max="4567" average="1543.21" count="1000">     </stats> </statistics> Asynchronous process statistics <statistics>     <stats key="default/TestComposite2!2.0.2-ScopedJMSOSB*soa_bfba2527-a9ba-41a7-95c5-87e49c32f4ff/TestAsyncBPELProcess" min="2234" max="3234" average="1765.43" count="1000">     </stats> </statistics> 2. Request break down Under the overall latency categorized by synchronous and asynchronous processes is the "Request breakdown". Organized by statistic keys, the Request breakdown gives finer grain performance statistics through the life time of the BPEL requests.It uses indention to show the hierarchy of the statistics. Request breakdown <statistics>     <stats key="eng-composite-request" min="0" max="0" average="0.0" count="0">         <stats key="eng-single-request" min="22" max="606" average="258.43" count="277">             <stats key="populate-context" min="0" max="0" average="0.0" count="248"> Please note that in SOA 11.1.1.6, the statistics under Request breakdown is aggregated together cross all the BPEL processes based on statistic keys. It does not differentiate between BPEL processes. If two BPEL processes happen to have the statistic that share same statistic key, the statistics from two BPEL processes will be aggregated together. Keep this in mind when we go through more details below. 2.1 BPEL process activity latencies A very useful measurement in the Request Breakdown is the performance statistics of the BPEL activities you put in your BPEL processes: Assign, Invoke, Receive, etc. The names of the measurement in the JSP page directly come from the names to assign to each BPEL activity. These measurements are under the statistic key "actual-perform" Example 1:  Follows is the measurement for BPEL activity "AssignInvokeCreditProvider_Input", which looks like the Assign activity in a BPEL process that assign an input variable before passing it to the invocation:                                <stats key="AssignInvokeCreditProvider_Input" min="1" max="8" average="1.9" count="153">                                     <stats key="sensor-send-activity-data" min="0" max="1" average="0.0" count="306">                                     </stats>                                     <stats key="sensor-send-variable-data" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="monitor-send-activity-data" min="0" max="0" average="0.0" count="306">                                     </stats>                                 </stats> Note: because as previously mentioned that the statistics cross all BPEL processes are aggregated together based on statistic keys, if two BPEL processes happen to name their Invoke activity the same name, they will show up at one measurement (i.e. statistic key). Example 2: Follows is the measurement of BPEL activity called "InvokeCreditProvider". You can not only see that by average it takes 3.31ms to finish this call (pretty fast) but also you can see from the further break down that most of this 3.31 ms was spent on the "invoke-service".                                  <stats key="InvokeCreditProvider" min="1" max="13" average="3.31" count="153">                                     <stats key="initiate-correlation-set-again" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="invoke-service" min="1" max="13" average="3.08" count="153">                                         <stats key="prep-call" min="0" max="1" average="0.04" count="153">                                         </stats>                                     </stats>                                     <stats key="initiate-correlation-set" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="sensor-send-activity-data" min="0" max="0" average="0.0" count="306">                                     </stats>                                     <stats key="sensor-send-variable-data" min="0" max="0" average="0.0" count="153">                                     </stats>                                     <stats key="monitor-send-activity-data" min="0" max="0" average="0.0" count="306">                                     </stats>                                     <stats key="update-audit-trail" min="0" max="2" average="0.03" count="153">                                     </stats>                                 </stats> 2.2 BPEL engine activity latency Another type of measurements under Request breakdown are the latencies of underlying system level engine activities. These activities are not directly tied to a particular BPEL process or process activity, but they are critical factors in the overall engine performance. These activities include the latency of saving asynchronous requests to database, and latency of process dehydration. My friend Malkit Bhasin is working on providing more information on interpreting the statistics on engine activities on his blog (https://blogs.oracle.com/malkit/). I will update this blog once the information becomes available. Update on 2012-10-02: My friend Malkit Bhasin has published the detail interpretation of the BPEL service engine statistics at his blog http://malkit.blogspot.com/2012/09/oracle-bpel-engine-soa-suite.html.

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• Win 7 slow Log off on Domain

  - by e2e2

  Our Windows 7 computers/laptops are very slow at logoff, around 7 minutes (no problem at log on). We don't have this issue on XP clients. Problem occurs after adding the Win7 clients on domain. I tried to reset user profile. After resetting logoff takes around 2 minuted and after everyday it takes longer and longer We are using roaming profiles. Event Viewer: Event ID: 6005 The winlogon notification subscriber is taking long time to handle the notification event (Logoff). And then a minute later Event ID: 6006 - The winlogon notification subscriber took 300 second(s) to handle the notification event (Logoff).

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• Error attempting to log into Redmine through IIS 7.5 Reverse Proxy

  - by dneaster3

  I am trying to set up Redmine as a subdirectory of our department's intranet site, and also to rebrand it as "Workflow" using IIS's URL Rewrite extension. I have it "working" in that it will serve the page with all the correct rewrites in both the URL and the HTML code. However, when I try to submit a form (including logging in to redmine), IIS gives me one of the the following errors: Your browser sent a request that this server could not understand. or The specified CGI application encountered an error and the server terminated the process. Here's the setup: Redmine installed on a local Windows XP machine using the Bitnami all-in-one installer, which includes: Apache 2 Ruby-on-Rails MySQL Redmine Thin Redmine runs locally at http:/localhost/redmine Redmine runs over the intranet http:/146.18.236.xxx/redmine Windows Server + IIS 7.5 serving up an ASP.NET intranet web application mydept.mycompany.com IIS Extensions Url Rewrite and AAR installed Reverse proxy settings for IIS (shown below) to serve Redmine at mydept.mycompany.com/workflow <rewrite> <rules> <rule name="Route requests for workflow to redmine server" stopProcessing="true"> <match url="^workflow/?(.*)" /> <conditions> <add input="{CACHE_URL}" pattern="^(https?)://" /> </conditions> <action type="Rewrite" url="{C:1}://146.18.236.xxx/redmine/{R:1}" logRewrittenUrl="true" /> <serverVariables> <set name="HTTP_ACCEPT_ENCODING" value="" /> <set name="ORIGINAL_HOST" value="{HTTP_HOST}" /> </serverVariables> </rule> </rules> <outboundRules rewriteBeforeCache="true"> <clear /> <preConditions> <preCondition name="isHTML" logicalGrouping="MatchAny"> <add input="{RESPONSE_CONTENT_TYPE}" pattern="^text/html" /> <add input="{RESPONSE_CONTENT_TYPE}" pattern="^text/plain" /> <add input="{RESPONSE_CONTENT_TYPE}" pattern="^application/.*xml" /> </preCondition> <preCondition name="isRedirection"> <add input="{RESPONSE_STATUS}" pattern="3\d\d" /> </preCondition> </preConditions> <rule name="Rewrite outbound relative URLs in tags" preCondition="isHTML"> <match filterByTags="A, Area, Base, Form, Frame, Head, IFrame, Img, Input, Link, Script" pattern="^/redmine/(.*)" /> <action type="Rewrite" value="/workflow/{R:1}" /> </rule> <rule name="Rewrite outbound absolute URLs in tags" preCondition="isHTML"> <match filterByTags="A, Area, Base, Form, Frame, Head, IFrame, Img, Input, Link, Script" pattern="^(https?)://146.18.236.xxx/redmine/(.*)" /> <action type="Rewrite" value="{R:1}://mydept.mycompany.com/workflow/{R:2}" /> </rule> <rule name="Rewrite tags with hypenated properties missed by IIS bug" preCondition="isHTML"> <!-- http://forums.iis.net/t/1200916.aspx --> <match filterByTags="None" customTags="" pattern="(\baction=&quot;|\bsrc=&quot;|\bhref=&quot;)/redmine/(.*?)(&quot;)" /> <conditions logicalGrouping="MatchAll" trackAllCaptures="true" /> <action type="Rewrite" value="{R:1}/workflow/{R:2}{R:3}" /> </rule> <rule name="Rewrite Location Header" preCondition="isRedirection"> <match serverVariable="RESPONSE_LOCATION" pattern="^http://[^/]+/(.*)" /> <conditions> <add input="{ORIGINAL_URL}" pattern=".+" /> <add input="{URL}" pattern="^/(workflow|redmine)/.*" /> </conditions> <action type="Rewrite" value="http://{ORIGINAL_URL}/{C:1}/{R:1}" /> </rule> </outboundRules> </rewrite> <urlCompression dynamicCompressionBeforeCache="false" /> Any help that you can provide would be appreciated. I get the impression that I'm close adn that it is just one little setting here or there, but I can't seem to make it work.

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• How to remove a model object from an EMF model and its GEF Editor via Adapter

  - by s.d

  This question is principally a follow-up to my question about EMF listening mechanisms. So, I have a third-party EMF model (uneditable) which is based on a generic graph model. The structure is as follows: Project | ItemGraph | Item | Document | DocumentGraph / | \ Tokens Nodes Relations(Edges) I have a GEF editor which works on the DocumentGraph (i.e., not the root object, perhaps this is a problem?): getGraphicalViewer().setContents(documentGraph). THe editor has the following edit part structure: DocumentGraphEP / \ Primary Connection LayerEP LayerEP / \ | TokenEP NodeEP RelationEP PrimaryLayerEP and ConnectionLayerEP both have simple Strings as model, which are not represented in the EMF (domain) model. They are simply used to add a primary (i.e., node) layer, and a connection layer (with ShortestPathConnectionRouter) to the editor. Problem: I am trying to get myself into the workings of EMF adapters, and have tried to make use of the available tutorials, mainly the EMF-GEF Eclipse tutorial, vainolo's blog, and vogella's tutorial. I thought I'd start with an easy thing, so tried to remove a node from the graph and see if I get it to work. Which I didn't, and I don't see where the problem is. I can select a node, and have the generic delete Action in my toolbar, but when I click it, nothing happens. Here is the respective source code for the different responsible parts. Please be so kind to point me to any errors (of thinking, coding errors, whathaveyou) you can find. NodeEditPart public class NodeEditPart extends AbstractGraphicalEditPart implements Adapter { protected IFigure createFigure() { return new NodeFigure(); } protected void createEditPolicies() { .... installEditPolicy(EditPolicy.COMPONENT_ROLE, new NodeComponentEditPolicy()); } protected void refreshVisuals() { NodeFigure figure = (NodeFigure) getFigure(); SNode model = (SNode) getModel(); PrimaryLayerEditPart parent = (PrimaryLayerEditPart) getParent(); // Set text figure.getLabel().setText(model.getSName()); .... } public void activate() { if (isActive()) return; // start listening for changes in the model ((Notifier)getModel()).eAdapters().add(this); super.activate(); } public void deactivate() { if (!isActive()) return; // stop listening for changes in the model ((Notifier)getModel()).eAdapters().remove(this); super.deactivate(); } private Notifier getSDocumentGraph() { return ((SNode)getModel()).getSDocumentGraph(); } @Override public void notifyChanged(Notification notification) { int type = notification.getEventType(); switch( type ) { case Notification.ADD: case Notification.ADD_MANY: case Notification.REMOVE: case Notification.REMOVE_MANY: refreshChildren(); break; case Notification.SET: refreshVisuals(); break; } } @Override public Notifier getTarget() { return target; } @Override public void setTarget(Notifier newTarget) { this.target = newTarget; } @Override public boolean isAdapterForType(Object type) { return type.equals(getModel().getClass()); } } NodeComponentEditPolicy public class NodeComponentEditPolicy extends ComponentEditPolicy { public NodeComponentEditPolicy() { super(); } protected Command createDeleteCommand(GroupRequest deleteRequest) { DeleteNodeCommand cmd = new DeleteNodeCommand(); cmd.setSNode((SNode) getHost().getModel()); return cmd; } } DeleteNodeCommand public class DeleteNodeCommand extends Command { private SNode node; private SDocumentGraph graph; @Override public void execute() { node.setSDocumentGraph(null); } @Override public void undo() { node.setSDocumentGraph(graph); } public void setSNode(SNode node) { this.node = node; this.graph = node.getSDocumentGraph(); } } All seems to work fine: When a node is selected in the editor, the delete symbol is activated in the toolbar, but when it is clicked, nothing happens in the editor. I'd be very thankful for any pointers :).

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• How to optimize this javascript code?

  - by Andrija

  I have a jsp which uses a lot of javascript and it's just not fast enough. I would like to optimize it so first, here's a part of the code: In the jsp I have the initialization: window.onload = function () { formCollection.pageSize.value = "<%= pagingSize%>"; elemCollection = iDom3.Table.all["spis"].XML.DOM; <% if (resultList != null) { %> elementsNumber = <%= resultList.size() %>; <%} else { %> elementsNumber = 0; <% } %> contextPath = "<%= request.getContextPath() %>"; } In my js file I have two types of js functions: // gets the first element and sets it's value to all the other; //the selectSingleNode function is used because I use XSLT transformation //to generate the table _setTehJed = function(){ var resultId = formCollection.elements["idTehJedinice_spis_1"].value; var resultText = formCollection.elements["tehnicka_spis_1"].value; if (resultId != ""){ var counter = 1; while (counter<elementsNumber){ counter++; if(formCollection.elements["idTehJedinice_spis_"+counter] != null){ formCollection.elements["idTehJedinice_spis_"+counter].value=resultId; formCollection.elements["tehnicka_spis_"+counter].value=resultText; } var node=elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+counter+"']/data[@col = 'tehnicka']/title"); node.text=resultText; var node2=elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+counter+"']/data[@col = 'idTehJedinice']/title"); node2.text=resultId; } } } // sets the elements checkbox to checked or unchecked _SelectCheckRokCuvanja = { all : [], Item : function (oItem, sId) { this.all["spis_"+sId] = oItem.value; if (oItem.checked) { elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+sId+"']/data[@col = 'rokCheck']").setAttribute("default", "true"); }else{ elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+sId+"']/data[@col = 'rokCheck']").setAttribute("default", "false"); } } } I've used these tips: http://blogs.msdn.com/b/ie/archive/2006/08/28/728654.aspx http://code.google.com/speed/articles/optimizing-javascript.html but I still think something could be done like defining the functions like this: In the jsp: window.onload = function () { iDom3.DigitalnaArhivaPrihvat.formCollection=document.forms["controller"]; iDom3.DigitalnaArhivaPrihvat.formCollection.pageSize.value = "<%= pagingSize%>"; iDom3.DigitalnaArhivaPrihvat.elemCollection = iDom3.Table.all["spis"].XML.DOM; <% if (resultList != null) { %> iDom3.DigitalnaArhivaPrihvat.elementsNumber = <%= resultList.size() %> <%} else { %> iDom3.DigitalnaArhivaPrihvat.elementsNumber = 0; <% } %> } in the js: iDom3.DigitalnaArhivaPrihvat = { formCollection:null, elemCollection:null, elementsNumber:null, _setTehJed : function(){ var resultId = this.formCollection.elements.idTehJedinice_spis_1.value; var resultText = this.formCollection.elements.tehnicka_spis_1.value; if (resultId != ""){ var counter = 1; while (counter<this.elementsNumber){ counter++; if(this.formCollection.elements["idTehJedinice_spis_"+counter] !== null){ this.formCollection.elements["idTehJedinice_spis_"+counter].value=resultId; this.formCollection.elements["tehnicka_spis_"+counter].value=resultText; } var node=this.elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+counter+"']/data[@col = 'tehnicka']/title"); node.text=resultText; var node2=this.elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+counter+"']/data[@col = 'idTehJedinice']/title"); node2.text=resultId; } } }, _SelectCheckRokCuvanja = { all : [], Item : function (oItem, sId) { this.all["spis_"+sId] = oItem.value; if (oItem.checked) { this.elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+sId+"']/data[@col = 'rokCheck']").setAttribute("default", "true"); }else{ this.elemCollection.selectSingleNode("/suite/table/rows/row[@id = 'spis_"+sId+"']/data[@col = 'rokCheck']").setAttribute("default", "false"); } } } but the problem is scoping (if I do it like this, the second function does not execute properly). Any suggestions?

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• Throttling in OSB

  - by Knut Vatsendvik

  Technorati Tags: soa,integration,osb,throttling,overload protection A common problem with integration is the risk of overloading a particular web service. When the capacity of a web service is reached and it continues to accept connections, it will most likely start to deteriorate. Fortunately there are 2 techniques, with Oracle Service Bus, that you can apply for protecting this from happening. You can either limit the concurrent number of requests for a Business Service (outbound requests) or you can limit the number of threads processing the requests for a Proxy Service (inbound requests). Limiting the Concurrent Number of Requests Limiting the concurrent requests for a Business Service cannot be set at design time so you have to use the built-in Oracle Service Bus Administration Console to do it (/sbconsole). Follow these steps to enable it: In Change Center, click Create to start a new Session Select Project Explorer, and navigate to the Business Service you want to limit Select the Operational Settings tab of the View a Business Service page In this tab, under Throttling, select the Enable check box. By enabling throttling you Specify a value for Maximum Concurrency Specify a positive integer value for Throttling Queue to backlog messages that has exceeded the message concurrency limit Specify the maximum time in milliseconds for Message Expiration a message can spend in Throttling Queue Click Update Click Active in Change Center to active the new settings If you re-publish the service, it will not overwrite the settings. Only if the resource is renamed or moved, it will. Please note that a throttling queue is an in-memory queue. Messages that are placed in this queue are not recoverable when a server fails or when you restart a server. Limiting the Number of Threads A better approach, in my opinion, is to limit the number of threads that can work with request. Follow these steps to do it: Open the WebLogic Server Console (/console) In Change Center, click Create to start a new Session In the left pane expand Environment and select Work Managers In the Global Work Managers page, click New    Click the Work Manager radio button, then click Next Enter a Name for the new Work Manager, and click Next In the Available Targets list, select server instances or clusters on which you will deploy applications that reference the Work Manager Click Finish. The new Work Manager now appears in the Global Work Managers page. Select the new Work Manager Right next to the Maximum Threads Constraint drop-down box, click New   Click the Maximum Threads Constraint radio button, then click Next Enter a Name and a thread Count to be the maximum size to allocate for requests. Click Next  In the Available Targets list, select server instances or clusters on which you will deploy applications that reference the Work Manager Click Finish Click Save Click Active in Change Center to active your changes.  A restart may be necessary.   Puh! Almost there. Start a new session. Go to the Service Bus Console (/sbconsole) and find your consuming Proxy Service. Click the Edit button of the Transport Configuration tab. Click Next Set the Dispatch Policy to the new Work Manager Click Last Click Save Click Active in Change Center to active your changes. 

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• What Banks Can Learn From An English Teacher’s Advice

  - by Gaurav H

  The earliest definitions I learnt at school pertained to nouns and verbs. Nouns, my teacher said, indicated names of people, things and places. Verbs, the stern lady said, are “action words”. They indicated motion.  The idea for this blog filtered in when I applied these definitions to the entity I most often deal with for my personal financial needs, and think about or relate to from a professional standpoint: ‘a bank’. Noun? It certainly is. At least that’s how I’d had it figured in my head. It used to be a place I visited to get my financial business done. It is the name of an entity I have a business relationship with. But, taking a closer look at how ‘the bank’ has evolved recently makes me wonder. Is it not after all acquiring some shades of a verb? For one, it’s in motion if I consider my mobile device with its financial apps. For another, it’s in ‘quasi-action’ if I consider a highly interactive virtual bank. The point I’m driving at is not semantic. But the words we use and the way we use them are revealing, and can offer tremendous insights into our existing mindsets. I think the same applies to businesses. Banks that first began examining and deconstructing their cherished ‘definitions’ or business models (nouns) were the earliest to adapt, change, and reinvent (verbs). They were able to waltz past disintermediation threats. Though rooted in a ‘brick and mortar’ heritage, their thinking and infrastructure were flexible enough for the digital era. While their physical premises imposed restrictions—opening hours, transaction hours, appointments, waiting time, overcrowding, processing time, clearing time, etc,—their thinking did not. They innovated. Across traditional and new-era channels, they easily slipped in customer services of a differentiated kind: spot loans, deposits with idle account balances, convenient mortgages with multiple liens or collateral, and instant payment options.I believe the most successful banks are those that fit into the rhythm of their customers’ lives rather than forcing their customers to fit into theirs. It was true for banks that existed before the Internet era; it’s true for banks now. I look no further than UBANK, JIBUN and HBOS Germany to make my point. They are resounding successes because they are not trapped in their own definitions of ‘a bank’. They walk with their customers, rather than waiting for their clients to walk-in for services.Back to my English teacher. She once advised me to use more verbs in my composition. Readers relate better to “action” she said. Banks too can profit from her advice. To succeed, they need to interact more. And remain flexible enough to interact with their customers. Sonny Singh is Senior Vice President  and General Manager of the Oracle Financial Services Global Business Unit. He can be reached at sonny.singh AT oracle.com or on twitter @sonnyhsingh

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• Customizing Spaces UI

  - by vijaykumar.yenne

  In most common scenarios we stumble up on use cases to customize the Web center spaces UI. Is the Spaces UI customizable? What is the extent to which we can customize? How do i customize it? These are some questions that developers/architects normally come across. Well to clear the air, OOTB spaces comes with some default "site templates" and it also gives a flexibility to create custom site templates suiting the organization needs. The site templates concept has been introduced in the latest PS1 release of webcenter and to customize/create the the new site template, we have to leverage the Extend Spaces Project available on OTN. You could download the the project from here. Also there is white paper available on what all can be customized/extended from spaces perspective listed here . There is a specific details outlined on how to create custom site template in the Customizing Site Template white paper. One of the things the white paper high lights is "While you can create new site templates and modify the sample site templates but you cannot modify either of the out-of-the-box site templates ie the default and maximized. So if my need is to either increase the size of header to fit in a bigger logo or introduce couple of extra links on the default/maximized lay out how do i achieve this? All you need to do is customize the OOTB shell (shell-config.xml). 1. Copy the shell config's available in the Source Files Directory of the extended spaces unzipped directory into the CustomSite Template Project ExtendWebCenterSpaces\CustomSiteTemplate\custom\oracle\webcenter\webcenterapp\metadata\shell 2. Modify the appropriate shell 3. Deploy the CustomSite Template as ADF Jar 4. ensure you have the profile dependency on the aboproject int he custom webcenter spaces project 5. Deploy the Spaces Extension on the Webcenter Spaces Instance. (Details in the first white paper). You should see the changes immediately. eg: In the default shell, i have changed the height from 30 to 60 to increase the header size height="60" This is what i get to see : If you have worked on the R1 release time frame, where you created a custom shell/chrome, how do we make them compatible and make it available in the Spaces PS1 instance? All you need to do is the following: 1. Copy the custom shell in to the shell directory of the custom site template project 2. Register the shell with WCSiteTemplates.xml available in the same project. Eg : Yo can add the below entry pagePath="/oracle/webcenter/webcenterapp/view/templates/MyShellTemplate.jspx" pageDefPath="/oracle/webcenter/webcenterapp/bindings/pageDefs/oracle_webcenter_webcenterapp_view_templates_WebCenterAppShellTemplatePageDef.xml" displayName="myShell" chromeLevel="myShell"/ Note : pagePath - Absolute path of the template JSPX file. This path must be unique. So you might have to do the following to get your custom chrome working absolutely fine with no problems at all: 1. Create a jspx page, say /custom/mysite/SiteTemplate.jspx 2. Include the the default jspx in the new site template like following SiteTemplate.jspx ------------------ 3. Add the newly created site template in the WCSiteTemplate.xml file like following - pagePath="/custom/mysite/SiteTemplate.jspx" pageDefPath="/oracle/webcenter/webcenterapp/bindings/pageDefs/oracle_webcenter_webcenterapp_view_templates_WebCenterAppShellTemplatePageDef.xml" displayName="myShell" chromeLevel="myShell"/

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• JDBC Triggers

  - by Tim Dexter

  Received a question from a customer last week, they were using the new rollup patch on top of 10.1.3.4.1. What are these boxes for? Don't you know? Surely? Well, they are for ... that new functionality, you know it's in the user docs, that thingmabobby doodah. OK, I dont know either, I can have a guess but let me check first. Serveral IM sessions, emails and a dig through the readme for the new patch and I had my answer. Its not in the official documentation, yet. Leslie is on the case. The two fields were designed to allow an Admin to set a users context attributes before a connection is made to a database and for un-setting the attributes after the connection is broken by the extraction engine. We got a sample from the Enterprise Manager team on how they will be using it with their VPD connections. FUNCTION bip_to_em_user (user_name_in IN VARCHAR2) RETURN BOOLEAN IS BEGIN SETEMUSERCONTEXT(user_name_in, MGMT_USER.OP_SET_IDENTIFIER); return TRUE; END bip_to_em_user; And used in the jdbc data source definition like this (pre-process function): sysman.mgmt_bip.bip_to_em_user(:xdo_user_name) You, of course can call any function that is going to return a boolean value, another example might be. FUNCTION set_per_process_username (username_in IN VARCHAR2) RETURN BOOLEAN IS BEGIN SETUSERCONTEXT(username_in); return TRUE; END set_per_process_username Just use your own function/package to set some user context. Very grateful for the mail from Leslie on the EM team's usage but I had to try it out. Rather than set up a VPD, I opted for a simpler test. Can I log the comings and goings of users and their queries using the same pre-process text box. Reaching back into the depths of my developer brain to remember some pl/sql, it was not that deep and I came up with: CREATE OR REPLACE FUNCTION BIPTEST (user_name_in IN VARCHAR2, smode IN VARCHAR2) RETURN BOOLEAN AS BEGIN INSERT INTO LOGTAB VALUES(user_name_in, sysdate,smode); RETURN true; END BIPTEST; To call it in the pre-fetch trigger. BIPTEST(:xdo_user_name) Not going to set the pl/sql world alight I know, but you get the idea. As a new connection is made to the database its logged in the LOGTAB table. The SMODE value just sets if its an entry or an exit. I used the pre- and post- boxes. NAME UPDATE_DATE S_FLAG oracle 14-MAY-10 09.51.34.000000000 AM Start oracle 14-MAY-10 10.23.57.000000000 AM Finish administrator 14-MAY-10 09.51.38.000000000 AM Start administrator 14-MAY-10 09.51.38.000000000 AM Finish oracle 14-MAY-10 09.51.42.000000000 AM Start oracle 14-MAY-10 09.51.42.000000000 AM Finish It works very well, I had some fun trying to find a nasty query for the extraction engine so that the timestamps from in to out actually had a difference. That engine is fast! The only derived value you can pass from BIP is :xdo_user_name. None of the other server values are available. Connection pools are not currently supported but planned for a future release. Now you know what those fields are for and look for some official documentation, rather than my ramblings, coming soon!

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• Validating Petabytes of Data with Regularity and Thoroughness

  - by rickramsey

  by Brian Zents When former Intel CEO Andy Grove said “only the paranoid survive,” he wasn’t necessarily talking about tape storage administrators, but it’s a lesson they’ve learned well. After all, tape storage is the last line of defense to prevent data loss, so tape administrators are extra cautious in making sure their data is secure. Not surprisingly, we are often asked for ways to validate tape media and the files on them. In the past, an administrator could validate the media, but doing so was often tedious or disruptive or both. The debut of the Data Integrity Validation (DIV) and Library Media Validation (LMV) features in the Oracle T10000C drive helped eliminate many of these pains. Also available with the Oracle T10000D drive, these features use hardware-assisted CRC checks that not only ensure the data is written correctly the first time, but also do so much more efficiently. Traditionally, a CRC check takes at least 25 seconds per 4GB file with a 2:1 compression ratio, but the T10000C/D drives can reduce the check to a maximum of nine seconds because the entire check is contained within the drive. No data needs to be sent to a host application. A time savings of at least 64 percent is extremely beneficial over the course of checking an entire 8.5TB T10000D tape. While the DIV and LMV features are better than anything else out there, what storage administrators really need is a way to check petabytes of data with regularity and thoroughness. With the launch of Oracle StorageTek Tape Analytics (STA) 2.0 in April, there is finally a solution that addresses this longstanding need. STA bundles these features into one interface to automate all media validation activities across all Oracle SL3000 and SL8500 tape libraries in an environment. And best of all, the validation process can be associated with the health checks an administrator would be doing already through STA. In fact, STA validates the media based on any of the following policies: Random Selection – Randomly selects media for validation whenever a validation drive in the standalone library or library complex is available. Media Health = Action – Selects media that have had a specified number of successive exchanges resulting in an Exchange Media Health of “Action.” You can specify from one to five exchanges. Media Health = Evaluate – Selects media that have had a specified number of successive exchanges resulting in an Exchange Media Health of “Evaluate.” You can specify from one to five exchanges. Media Health = Monitor – Selects media that have had a specified number of successive exchanges resulting in an Exchange Media Health of “Monitor.” You can specify from one to five exchanges. Extended Period of Non-Use – Selects media that have not had an exchange for a specified number of days. You can specify from 365 to 1,095 days (one to three years). Newly Entered – Selects media that have recently been entered into the library. Bad MIR Detected – Selects media with an exchange resulting in a “Bad MIR Detected” error. A bad media information record (MIR) indicates degraded high-speed access on the media. To avoid disrupting host operations, an administrator designates certain drives for media validation operations. If a host requests a file from media currently being validated, the host’s request takes priority. To ensure that the administrator really knows it is the media that is bad, as opposed to the drive, STA includes drive calibration and qualification features. In addition, validation requests can be re-prioritized or cancelled as needed. To ensure that a specific tape isn’t validated too often, STA prevents a tape from being validated twice within 24 hours via one of the policies described above. A tape can be validated more often if the administrator manually initiates the validation. When the validations are complete, STA reports the results. STA does not report simply a “good” or “bad” status. It also reports if media is even degraded so the administrator can migrate the data before there is a true failure. From that point, the administrators’ paranoia is relieved, as they have the necessary information to make a sound decision about the health of the tapes in their environment. About the Photograph Photograph taken by Rick Ramsey in Death Valley, California, May 2014 - Brian Follow OTN Garage on: Web | Facebook | Twitter | YouTube

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• Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

  - by Applications User Experience

  Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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• Knowledge Management Feedback

  - by Robert Schweighardt

  Did you know that you can provide feedback on Knowledge Management (KM) articles? It's nice to read a technical article that is well-written, the grammar and spelling are correct, the information is up to date, concise, to the point, easy to understand and it flows from one paragraph to another.  And though we always strive for a well-written article, it doesn't always come out that way. Knowledge Management articles are written by Oracle Support Engineers and we welcome your feedback.  Providing feedback helps to improve Oracle's Knowledge Base.  If you're reading a KM article and you have a comment, please let us know about it.  Maybe it's just to fix a spelling or grammatical error.  Maybe there's a broken link that needs to be fixed.  Maybe it's a suggestion to provide additional information.  Maybe the article contains incorrect information.  Maybe some information in the article is outdated.  Maybe something is not clear in the article.  Whatever it is, we want to hear about it.  We value your input! When you provide feedback it goes directly to the owner of the article.  The owner carefully reviews the comment and decides whether or not to implement it.  Most comments are implemented and we strive to implement them within a week!  For those comments that are not implemented, there is normally a good reason.  It may not be feasible to implement the suggestion or the suggestion may not be correct.  We don't take the decision lightly! So how do you provide feedback? Providing feedback on a KM article depends on whether you're a customer or an Oracle Employee. Customer 1. In the upper right hand corner of the article, click on the little +/- Rate this document icon: Note: The grayed out Comments (0) link will only show a number when there are open comments that are still being evaluated. 2. In the Article Rating window, complete as many of the following optional fields as you like and then click the Send Rating button: Rate the article as Excellent, Good or Poor Specify whether the article helped you or not Specify the ease of finding the article Provide whatever comments you have Employee The interface for Oracle Employees is a little bit different, there are more options. 1. The +/- Rate this document icon is also available to employees and is identical to what the customers have.  Please see Customer section above. 2. The Show document comments link shows all comments that have ever been submitted for the article 3. Employees have an additional way to submit a comment.  Click on the little + Add Comment icon: 4. Fill out the Add Comment fields and click the Add Comment button: We look forward to your feedback!

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• Cutting-Edge Demos Coming to Collaborate12

  - by mvaughan

  Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:Calibri; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} By Kathy Miedema, Oracle Applications User Experience Are you building your Collaborate 2012 agenda? Leave room for a stop at the demogrounds while you’re in Las Vegas from April 22-26. In addition to several presentations on the Oracle user experience, the Applications User Experience (UX) team will be on the demo grounds with a new eye-tracking tool, as well as demos that showcase new user experience designs. Check out our cutting-edge technology, which we use to obtain feedback that helps improve the user experience of Oracle applications, and see what our next-generation designs are in the HCM and FIN user experiences.  Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:Calibri; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Photo by Martin Taylor – Oracle Applications User Experience An Apps UX team member demonstrates what happens during an eye-tracking test. The dots on the screen show were test participants were looking and how long they spent at each point in the page. The UX team will also be staffing an on-site lab at Collaborate. At on-site labs, conference participants can sign up to join customer feedback sessions on several different kinds of work flow designs, from HCM to FIN to CRM to mobile. The feedback UX team members collect helps inform and fine-tune the user experiences being designed for next-generation applications. At Collaborate12, for example, user experience designs around Help and organizational charts will be tested for usability. The Apps UX team brings on-site labs to many major user group conferences, including OpenWorld 2012 in October in San Francisco. Stay tuned to find out when our recruiters are ready to sign up participants, or leave a comment below to find out whether an on-site lab will be at your next conference. For information on the following presentations, which will be delivered by Apps UX team members, check the Usable Apps Events page. • The Fusion Applications User Experience: Transforming Work into Insight • Customizations Under the Covers – Making Fusion Applications Your Own • OAUG Fusion Middleware SIG (FMWSIG) • 18 Months with Fusion Applications – Stories From The Trenhes • PeopleTools Tips and Techniques

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• Thoughts on ODTUG Kscope12

  - by thatjeffsmith

  The rodeo rocked! This wasn’t my first rodeo, and it wasn’t my first Kscope, but it was probably my favorite one. What is Kscope? It’s the annual conference for the Oracle Development Tools User Group. 1,000+ attendees from 20+ countries with an average Jeff Klout score of 65. I just made that metric and score up, but this conference attracts the best and brightest in the Oracle database space. I’m not just talking about the speakers either. The attendees are all top notch. They actively participate in sessions, make an effort to get to know their fellow conference mates, and often turn into volunteers and speakers. Developers that enjoy unit testing, understand the importance of modeling your data, and are eager to understand the Oracle CBO – these are traits that describe the ‘average’ ODTUG developer. 2012′s event was held in San Antonio. Yes, it was very hot. But this might have been the nicest Marriott property I’ve ever visited, and I’ve stayed at some nice ones in Hawaii and St. Thomas. They had free WiFi everywhere – the rooms, the Conference Center, the lobby, bars, everywhere. And it worked. The after hours events were very fun. I embarrassed myself several times, but that’s OK. The rodeo was an awesome event and the Thirsty Games experience was something I hope does not make it onto YouTube or Facebook — talking to you Chet Justice. I finally got to meet and spend some time with some folks I’ve always wanted to get to know better, @timothyjgorman, @alexgorbachev, @lj_dobson, @dschleis, @kentGraziano, @chriscmuir, @GaloBalda, @patch72, and many, many more! I even made some new friends thanks to the Mentor program and @carol_finn. 2013′s event will be in New Orleans. If you haven’t joined ODTUG or haven’t made it to Kscope, go ahead and mark your calendars. I had 3 presentations this year. Sunday’s was not a good performance, and I want to apologize to anyone who was there and was hoping for more. My Tips and Debugging sessions on Monday and Tuesday were more to my liking, and I enjoyed them as a presenter. I hope you enjoyed them as an attendee. I understand that my slidedecks were corrupted on the ODTUG site, and I’m working with the coordinator now to get those fixed ASAP. Apparently the 2 most well-received Tips was the /*CSV*/ formatting hint and recalling your previous SQL history via the keyboard. I’ll be doing a follow-up webinar with ODTUG in a few weeks for those members that weren’t able to see my Tips and Debugger sessions in San Antonio. I’ll be sure to post details on that here when I have the details. My next scheduled conference is Oracle Open World, and I may have a couple of shows after that to round out 2012.

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• Do MORE with WebCenter - Webcast Overview & TIES Tour

  - by Michael Snow

  Today's post is from Michelle Huff, Senior Director, Product Management, Oracle WebCenter `````````````````  In case you missed it, I presented on a webcast yesterday focused on how you can “Do More with Oracle WebCenter – Expand Beyond Content Management.” As you may remember, we rebranded Oracle’s Enterprise Content Management (ECM) Suite, which some people knew by the wonderfully techie three-letter acronyms -- UCM, URM & IPM -- to Oracle WebCenter Content last year. Since it’s a unified ECM platform, I’ve seen many customers over the years continue to expand the number of content-centric solutions and application integrations powered by WebCenter throughout their organizations. But, did you know WebCenter also provides portal, collaboration and web experience management capabilities as well? This enables you to leverage your existing investment in the WebCenter platform as well as the information you’re managing to create engaging sites, collaborative spaces, or self-service portals and composite applications. In the webcast I walked through six different ways that you can do more with WebCenter: Collaborative content contribution and sharing environment Share content across intranets and extranets Combine content in composite applications Create targeted online experiences Manage interactive social experiences Optimize multi-channel customer experiences Joining me on the call was Greg Utecht with TIES. TIES is a joint powers cooperative owned by 46 Minnesota school districts, represents 514 schools – and provides software applications, hardware and software, internet service and professional development designed by educators for education. I was having a lot of fun over the past few days talking with Greg about the TIES implementation and future plans with WebCenter. He joined me on the call for a little Q&A to explain how he’s using WebCenter today for their iContent implementation for document management, records management and archiving. And also covered how they have expanded their implementation to create a collaborative space called their HRPay System with WebCenter to facilitate collaboration and to better engage their users within the school districts. During our conversation a few questions came from the audience about their implementation. They were curious to see how the system looked – so let’s take a peak. This first screenshot shows the screen that a human resources or payroll worker in one of our member districts would see upon logging in, based on their credentials and role in their district. This shows the result of clicking on the SUBSCRIBE link on the main page. It allows the user to subscribe to parts of the portal which will e-mail him/her when those are updated in any way. This shows the screen that a human resources or payroll worker in one of our member districts would see upon clicking on the Resources link. This shows the screen that a human resources or payroll worker in one of our member districts would see upon clicking on the Finance Advisory link. It shows the discussion threads and document sharing areas. This shows the screen that appears when the forum topic on the preceding screen is clicked. This shows the screen portlet up close with shared documents. This shows the screen that appears when a shared document is clicked on. Note that there is also a download button and an update button, meaning people can work on these collaboratively. If you missed the webcast, check it out! You can watch the replay OnDemand HERE. If you attended the webcast, thanks for joining - I hoped you learned a little from the session. I learned that kids are getting digital report cards today! Wow, have times changed with technology. Uh oh, is this when I start saying “You know, back in my days…?”

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• Orchestrating the Virtual Enterprise, Part I

  - by Kathryn Perry

  A guest post by Jon Chorley, Oracle's Chief Sustainability Officer & Vice President, SCM Product Strategy During the American Industrial Revolution, the Ford Motor Company did it all. It turned raw materials into a showroom full of Model Ts. It owned a steel mill, a glass factory, and an automobile assembly line. The company was both self-sufficient and innovative and went on to become one of the largest and most profitable companies in the world. Nowadays, it's unusual for any business to follow this vertical integration model because its much harder to be best in class across such a wide a range of capabilities and services. Instead, businesses focus on their core competencies and outsource other business functions to specialized suppliers. They exchange vertical integration for collaboration. When done well, all parties benefit from this arrangement and the collaboration leads to the creation of an agile, lean and successful "virtual enterprise." Case in point: For Sun hardware, Oracle outsources most of its manufacturing and all of its logistics to third parties. These are vital activities, but ones where Oracle doesn't have a core competency, so we shift them to business partners who do. Within our enterprise, we always retain the core functions of product development, support, and most of the sales function, because that's what constitutes our core value to our customers. This is a perfect example of a virtual enterprise.  What are the implications of this? It means that we must exchange direct internal control for indirect external collaboration. This fundamentally changes the relative importance of different business processes, the boundaries of security and information sharing, and the relationship of the supply chain systems to the ERP. The challenge is that the systems required to support this virtual paradigm are still mired in "island enterprise" thinking. But help is at hand. Developments such as the Web, social networks, collaboration, and rules-based orchestration offer great potential to fundamentally re-architect supply chain systems to better support the virtual enterprise.  Supply Chain Management Systems in a Virtual Enterprise Historically enterprise software was constructed to automate the ERP - and then the supply chain systems extended the ERP. They were joined at the hip. In virtual enterprises, the supply chain system needs to be ERP agnostic, sitting above each of the ERPs that are distributed across the virtual enterprise - most of which are operating in other businesses. This is vital so that the supply chain system can manage the flow of material and the related information through the multiple enterprises. It has to have strong collaboration tools. It needs to be highly flexible. Users need to be able to see information that's coming from multiple sources and be able to react and respond to events across those sources.  Oracle Fusion Distributed Order Orchestration (DOO) is a perfect example of a supply chain system designed to operate in this virtual way. DOO embraces the idea that a company's fulfillment challenge is a distributed, multi-enterprise problem. It enables users to manage the process and the trading partners in a uniform way and deliver a consistent user experience while operating over a heterogeneous, virtual enterprise. This is a fundamental shift at the core of managing supply chains. It forces virtual enterprises to think architecturally about how best to construct their supply chain systems. In my next post, I will share examples of companies that have made that shift and talk more about the distributed orchestration process.

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• Custom Templates: Using user exits

  - by Anthony Shorten

  One of the features of Oracle Utilities Application Framework V4.1 is the ability to use templates and user exits to extend the base configuration files. The configuration files used by the product are based upon a set of templates shipped with the product. When the configureEnv utility asks for configuration settings they are stored in a configuration file ENVIRON.INI which outlines the environment settings. These settings are then used by the initialSetup utility to populate the various configuration files used by the product using templates located in the templates directory of the installation. Now, whilst the majority of the installations at any site are non-production and the templates provided are generally adequate for that need, there are circumstances where extension of templates are needed to take advantage of more advanced facilities (such as advanced security and environment settings). The issue then becomes that if you alter the configuration files manually (directly or indirectly) then you may lose all your custom settings the next time you run initialSetup. To counter this we allow customers to either override templates with their own template or we now provide user exits in the templates to add fragments of configuration unique to that part of the configuration file. The latter means that the base template is still used but additions are included to provide the extensions. The provision of custom templates is supported but as soon as you use a custom template you are then responsible for reflecting any changes we put in the base template over time. Not a big task but annoying if you have to do it for multiple copies of the product. I prefer to use user exits as they seem to represent the least effort solution. The way to find the user exits available is to either read the Server Administration Guide that comes with your product or look at individual templates and look for the lines: #ouaf_user_exit <user exit name> Where <user exit name> is the name of the user exit. User exits are not always present but are in places that we feel are the most likely to be changed. If a user exit does not exist the you can always use a custom template instead. Now lets show an example. By default, the product generates a config.xml file to be used with Oracle WebLogic. This configuration file has the basic setting contained in it to manage the product. If you want to take advantage of the Oracle WebLogic advanced settings, you can use the console to make those changes and it will be reflected in the config.xml automatically. To retain those changes across invocations of initialSetup, you need to alter the template that generates the config.xml or use user exits. The technique is this. Make the change in the console and when you save the change, WebLogic will reflect it in the config.xml for you. Compare the old version and new version of the config.xml and determine what to add and then find the user exit to put it in by examining the base template. For example, by default, the console is not automatically deployed (it is deployed on demand) in the base config.xml. To make the console deploy, you can add the following line to the templates/CM_config.xml.win.exit_3.include file (for windows) or templates/CM_config.xml.exit_3.include file (for linux/unix): <internal-apps-deploy-on-demand-enabled>false</internal-apps-deploy-on-demand-enabled> Now run initialSetup to reflect the change and if you check the splapp/config/config.xml file you will see the change applied for you. Now how did I know which include file? I check the template for config.xml and found there was an user exit at the right place. I prefixed my include filename with "CM_" to denote it as a custom user exit. This will tell the upgrade tools to leave that file alone whenever you decide to upgrade (or even apply fixes). User exits can be powerful and allow customizations to be added for advanced configuration. You will see products using Oracle Utilities Application Framework use this exits themselves (usually prefixed with the product code). You are also taking advantage of them.

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• On The Road with the HR Community

  - by Kathryn Perry

  A guest post by Steve Boese, Director, Talent Strategy, Oracle One of the best ways to connect with and to get a feel for what is on the minds of Human Resources leaders is to get out of the office and hit the road. I’ve had the great honor to attend and/or present at a number of events recently, including the massive SHRM Annual Conference, the HR Florida Conference, and Taleo World in Chicago. These events, and many others, offer solution providers, talent management professionals, business leaders, and even more casual observers of the Human Resources field with tremendous opportunities to connect, to share information, and to learn from each other. Attending the conferences also give people a sense of how they can improve and enhance their skills and knowledge, learn about the latest workforce technologies, and bring new and innovative ideas back to their organizations. And sure, the parties and conference swag can be pretty nice as well! If you attend a few of these industry events, one of the most beneficial by-products that you can emerge with -- whether you are on the front lines in HR at your organization, or as we are at Oracle, in the business of developing and delivering innovative and impactful technology solutions to our customers -- is to get a larger sense of the big ideas and major trends, concerns, and challenges facing organizations all across the landscape, and to be able to better understand how your strategies and solutions can be improved with this greater perspective. So what are HR folks discussing and debating? What questions and problems keep them up at night? What are the bloggers and large community of HR social media enthusiasts buzzing about? From my perspective some of the common themes you see over and again across the HR community break down (broadly), into three main areas: Talent attraction - How can we locate, attract, recruit, and hire the best talent possible? What new strategies, approaches, and technologies can help us in this critically important area? What role do external social networks like LinkedIn, Facebook, and Twitter play in the increasingly competitive search for talent? Talent Retention - How can we make sure to keep that talent on our team? What engagement, development, recognition, and compensation tools can help us in this regard? How can we continue, (or become), an employer of choice? What is our unique and compelling employer value proposition? Talent Empowerment - How can we put our employees in the best position to succeed? What can we do to better align our talent with the organization’s mission and goals, while simultaneously providing the best and most driven to succeed individuals a clear path to achieve their career goals and aspirations? How can new technologies, particularly social and collaboration tools help in this area? While these are the ‘big themes’ that I know I have seen this year, certainly they are not really new, nor are they likely to fundamentally change in the next year or two. I think the reason is that at the core of any successful enterprise is a collection of smart, interested, engaged, challenged, and empowered group of people. And that was likely the case 10 or 20 years ago, and will probably be the case 10 or 20 years into the future. But what has changed, and what you can see -- evidenced by simply following the Twitter backchannel for an event and by reading some of the many fantastic HR blogs out there -- is that the HR professional's ability, along with technology solution providers like Oracle, to connect, to more openly share information with each other, and to make each other better in the process, (and to create new, improved, and more innovative solutions), has never been greater. And I think it is with this heretofore unprecedented level of opportunity to connect with other members of the community that HR professionals will be better equipped to help their organizations attract, retain, and empower their teams. We at Oracle HCM look forward to continuing to meet, engage, and connect with the HR community in the coming months. Until then -- follow us on Twitter and Facebook.

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• Get Ready for Anytime, Anywhere Engagement

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Are you ready for 2015?  According to IDC, 2015 is the year when more users are projected to access the internet using mobile devices than with PC’s or other wired devices.  It’s no doubt that mobile devices are a critical means of communication today, and are on track to become increasingly more important in the coming years. However, device formats are so varied that delivering a mobile web experience that will engage site visitors and enhance your brand can be a daunting task. Solutions that empower organizations to easily extend their web presence to the mobile channel, while saving significant time and effort in managing mobile sites, are now essential in our ever connected mobile world. So what are some of the things organizations should look for in such a solution? Mobile device form factors, networks, protocols, and browsers vary widely, and reformatting web content for thousands of different device and software combinations is a prohibitive task. An effective mobile solution can make this process seamless by automatically formatting designated web content for mobile delivery.  By automatically detecting a site visitor’s device configuration, the selected web content can be sized and formatted for optimal display on that particular device. This can save tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. It’s not enough to simply support the thousands of different mobile device types that are out there. It’s also critical to make it easy for marketers and other business users to manage mobile sites and mobile content. Those responsible for maintaining an organization’s web and mobile experiences need the ability to edit content using rich text editor tools and then preview that content directly in the context of the mobile website and the traditional website, ideally from the same business user interface. Powerful capabilities such as these make managing the web experience for mobile devices easy, even with frequently changing content, across a multitude of different devices. This saves tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. When content or business needs change, the business user needs only to change site content once, and it is seamlessly deployed to the web and all mobile channels.Geo-location is another critical input to making the online experience engaging and relevant for web visitors who are increasingly mobile. A mobile solution should enable use of device GPS data to deliver location-based content and services to mobile website visitors. Organizations can provide mobile site visitors with location-sensitive search results, location-based offers and recommendations, integration of maps and directions into site content, and much more – all critical for meeting the needs of those on the go.To hear more about how mobile is changing the game, check out our recent webcast with Ted Schadler, Vice President, Principal Analyst, Forrester, where he discussed why mobile is the new face of engagement, or learn more about how to extend your web presence to the mobile channel with Oracle WebCenter Sites and Oracle WebCenter Sites Mobility Server.

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• The Minimalist Approach to Content Governance - Request Phase

  - by Kellsey Ruppel

  Originally posted by John Brunswick. For each project, regardless of size, it is critical to understand the required ownership, business purpose, prerequisite education / resources needed to execute and success criteria around it. Without doing this, there is no way to get a handle on the content life-cyle, resulting in a mass of orphaned material. This lowers the quality of end user experiences.     The good news is that by using a simple process in this request phase - we will not have to revisit this phase unless something drastic changes in the project. For each of the elements mentioned above in this stage, the why, how (technically focused) and impact are outlined with the intent of providing the most value to a small team. 1. Ownership Why - Without ownership information it will not be possible to track and manage any of the content and take advantage of many features of enterprise content management technology. To hedge against this, we need to ensure that both a individual and their group or department within the organization are associated with the content. How - Apply metadata that indicates the owner and department or group that has responsibility for the content. Impact - It is possible to keep the content system optimized by running native reports against the meta-data and acting on them based on what has been outlined for success criteria. This will maximize end user experience, as content will be faster to locate and more relevant to the user by virtue of working through a smaller collection. 2. Business Purpose Why - This simple step will weed out requests that have tepid justification, as users will most likely not spend the effort to request resources if they do not have a real need. How - Use a simple online form to collect and workflow the request to management native to the content system. Impact - Minimizes the amount user generated content that is of low value to the organization. 3. Prerequisite Education Resources Needed Why - If a project cannot be properly staffed the probability of its success is going to be low. By outlining the resources needed - in both skill set and duration - it will cause the requesting party to think critically about the commitment needed to complete their project and what gap must be closed with regard to education of those resources. How - In the simple request form outlined above, resources and a commitment to fulfilling any needed education should be included with a brief acceptance clause that outlines the requesting party's commitment. Impact - This stage acts as a formal commitment to ensuring that resources are able to execute on the vision for the project. 4. Success Criteria Why - Similar to the business purpose, this is a key element in helping to determine if the project and its respective content should continue to exist if it does not meet its intended goal. How - Set a review point for the project content that will check the progress against the originally outlined success criteria and then determine the fate of the content. This can even include logic that will tell the content system to remove items that have not been opened by any users in X amount of time. Impact - This ensures that projects and their contents do not live past their useful lifespans. Just as with orphaned content, non-relevant information will slow user's access to relevant materials for the jobs. Request Phase Summary With a simple form that outlines the ownership of a project and its content, business purpose, education and resources, along with success criteria, we can ensure that an enterprise content management system will stay clean and relevant to end users - allowing it to deliver the most value possible. The key here is to make it straightforward to make the request and let the content management technology manage as much as possible through metadata, retention policies and workflow. Doing these basic steps will allow project content to get off to a great start in the enterprise! Stay tuned for the next installment - the "Create Phase" - covering security access and workflow involved in content creation, enabling a practical layer of governance over our enterprise content repository.

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• Multichannel Digital Engagement: Find Out How Your Organization Measures Up

  - by Michael Snow

  This article was originally published in the September 2013 Edition of the Oracle Information InDepth Newsletter ORACLE WEBCENTER EDITION Thanks to mobile and social technologies, interactive online experiences are now commonplace. Not only that, they give consumers more choices, influence, and control than ever before. So how can you make your organization stand out? The key building blocks for delivering exceptional cross-channel digital experiences are outlined below. Also, a new assessment tool is available to help you measure your organization's ability to deliver such experiences. A clearly defined digital strategy. The customer journey is growing increasingly complex, encompassing multiple touchpoints and channels. It used to be easy to map marketing efforts to specific offline channels; for example, a direct mail piece with an offer to visit a store for a discounted purchase. Now it is more difficult to cultivate and track such clear cause-and-effect relationships. To deliver an integrated digital experience in this more complex world, organizations need a clearly defined and comprehensive digital marketing strategy that is backed up by an integrated set of software, middleware, and hardware solutions. Strong support for business agility and speed-to-market. As both IT and marketing executives know, speed-to-market and business agility are key to competitive advantage. That means marketers need solutions to support the rapid implementation of online marketing initiatives—plus the flexibility to adapt quickly to a changing marketplace. And IT needs tools with the performance, scalability, and ease of integration to support marketing efforts. Both teams benefit when business users are empowered to implement marketing initiatives on their own, with minimal IT intervention. The ability to deliver relevant, personalized content. Delivering a one-size-fits-all online customer experience is no longer acceptable. Customers expect you to know who they are, including their preferences and past relationship with your brand. That means delivering the most relevant content from the moment a visitor enters your site. To make that happen, you need a powerful rules engine so that marketers and business users can easily define site visitor segments and deliver content accordingly. That includes both implicit targeting that is based on the user’s behavior, and explicit targeting that takes a user’s profile information into account. Ideally, the rules engine can also intelligently weight recommendations when multiple segments apply to a specific customer. Support for social interactivity. With the advent of Facebook and LinkedIn, visitors expect to participate in and contribute to your web presence—and share their experience on their own social networks. That requires easy incorporation of user-generated content such as comments, ratings, reviews, polls, and blogs; seamless integration with third-party social networking sites; and support for social login, which helps to remove barriers to social participation. The ability to deliver connected, multichannel experiences that include powerful, flexible mobile capabilities. By 2015, mobile usage is projected to surpass that of PCs and other wired devices. In other words, mobile is an essential element in delivering exceptional online customer experiences. This requires the creation and management of mobile experiences that are optimized for delivery to the thousands of different devices that are in use today. Just as important, organizations must be able to easily extend their traditional web presence to the mobile channel and deliver highly personalized and relevant multichannel marketing initiatives while also managing to minimize the time and effort required to manage mobile sites. Are you curious to know how your organization measures up when it comes to delivering an engaging, multichannel digital experience? If so, take this brief, 15-question online assessment and see how your organization scores in the areas of digital strategy, digital agility, relevance and personalization, social interactivity, and multichannel experience.

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• What is the *right* way to use gnome-shell integrated chat?

  - by stevejb

  Please bear with me as I am still figuring out how to use gnome-shell. My question concerns how to use the integrated chat correctly. I have the following questions: 1) When people chat with me, it pops up as a notification on the hidden bar at the bottom of the screen, and then that chat stays there so I can access it later. How do I initiate a chat in this manner, without opening an empathy window? What I have been doing is Hitting super key Typing in the person's name, which brings up contacts Initiate the chat using empathy Immediately close the chat window When the person responds, it comes through as a notification. I then proceed to interact with the chat this way. 2) What is the keyboard shortcut for bringing up the notifications bar? Ideally, I would like to have the following experience Use some keyboard shortcut to bring up notifications Begin typing the name of the notification that I wish to investigate, and have the matching work in a fuzzy manner, much like Ido mode's buffer switching matching in Emacs When then right name is matched, I hit enter and then bring up the chat with that person as that popup notification. Are these behaviours supported? If not, I would be happy to work on implementing them. I am an experienced programmer, but not familiar with gnome-shell. If someone would point me in the right direction in terms of if this behaviour is supported, or where in the gnome-shell framework would I add to to get this behaviour, I would really appreciate it. Thanks!

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• OFM 11g: OAM SSO for Forms and ADF Faces

  - by olaf.heimburger

  In my blog entry OFM 11g: Implementing OAM SSO with Forms we set the foundation for providing a complete Single Sign-On solution based on Oracle Access Manager (OAM). This foundation should now be used to combine Forms 11g and ADF Faces 11g applications with a transparent login. The Beginning Before we start, lets re-consider the requirements to achieve the ultimate goal. These are:- Access to the Forms 11g Application must be authenticated by OAM (protected). Access to the ADF Faces 11g Application must be authenticated by OAM (protected). Switching from one application to the other should not result in a re-authentication (aka single sign-on). User identity should be availble to the application without any extra work in the application code. All these are the common requirements for a single sign-on solution. The challenge here is that Forms relies on Oracle AS SSO (OSSO or "the old SSO") while ADF Faces is quite open and can be protected by Oracle AS SSO and Oracle Access Manager SSO (OAM SSO or "the modern SSO"). Both application types can use their own login mechanism. The Forms 11g Application To demonstrate the SSO functionality, we use the standard Forms test (/forms/frmservlet?form=test.fmx). Although this shows nothing specific in the Forms application, it is good enough to demonstrate that it is protected. The ADF Faces 11g Application With ADF 11g you can develop quite a number of useful Faces based applications. Among many features, it comes with the ADF Security feature that provides you with functionality to protect your pages, regions, and even TaskFlows from un-authenticated usage in a declarative way.To demonstrate that functionality a sample application with different access levels plus a login dialog is used. This application comes with a publc page that has protected content (a button). Once you are authenticated for the application, the protected content and some personalisation (the users name) is shown. Protecting Forms 11g As already explained in the OFM 11g: Implementing OAM SSO with Forms, the easiest way to protect a Forms application is to configure it as a OSSO partner application, setup mod_osso, test it, migrate OSSO to OAM SSO with the Upgrade Agent, reconfigure mod_osso, and you are done.Sort of. By default the OAM is configured to run in co-exist mode. This means that a user has to re-authenticate to the Forms application when logged into an OAM SSO application before. To avoid this, you must disable the co-exist mode, for example by using WLST and issue the disableCoexistMode on the OAM server. Protecting ADF Faces 11g To protect an ADF Faces 11g application we have to consider two scenarios: Use a HTTPD server in front of WLS Use WLS without a HTTPD server Both scenarios have their pro's and cons' and we won't get into details and just describe how to configure both. Scenario 1: HTTPD Server with WLS In this scenario we have to setup the environment in some steps:- Configure a WebGate at OAMThis configuration can be done through the OAM console or by a script. No matter which way you choose, the WebGate configuration files will be created for you. Install the OAM WebGate into an HTTPD serverThe type of webgate you need to install depends on you HTTPD server. With Oracle HTTP Server 11g you can use the latest OAM 11g WebGate. With other HTTPD servers you must resort to OAM 10g WebGates. A OAM 11g WebGate can use the pre-created configuration files supplied during the WebGate configuration at OAM. An OAM 10g WebGate asks for the specific configuration and verifies it during installation. Configure the WLS plugin to forward the requests to WLSAgain, depending on your HTTPD Server you have different plugins to forward requests to WLS. With OHS 11g you can use the pre-installed mod_wl_ohs plugin. Its configuration is quite simple and straightforward. Configure an OAM SSPI Provider as a IdentityAsserter in WLS to retrieve the user identifierThis configuration is quite important as it retrieves the user identifier for the next step. If you have a SOA Suite installation within your OFM_HOME, the necessary software is already installed and you only need to setup your Security Realm within WLS.You can do this by pointing your browser to the WLS Console, log in as administrator, select the Security Realm (usually myrealm), and select Providers. We add the OAMIdentityAsserter as the first SSPI Provider. It is important that the Control Flag is set to SUFFICIENT. Every other configuration can be left as is, no changes are necessary here. Configure an OAM Identity Provider to get the real user identityIn OFM 11g: Implementing OAM SSO with Forms we have configured an OID as Identity Store. To get the user identity we need to configure the same OID as an SSPI Provider for WLS. This will retrieve the real user information from OID and creates the JAAS Subject and Principals to be used by any application within WLS.Again, you can do this by pointing your browser to the WLS Console, log in as administrator, select the Security Realm (usually myrealm), and select Providers. Now add the OIDAuthenticator as the second SSPI Provider. It is important that the Control Flag is set to OPTIONAL. After we saved this setup, we need to configure this provider by setting the Provider Specific details to access OID. Scenario 2: WLS only This scenario is a bit easier but requires more work in the WLS setup:- Configure a WebGate at OAMThis configuration can be done through the OAM console or by a script. No matter which way you choose, the WebGate configuration files will be created for you. Configure the OAM SSPI Provider as IdentityAuthenticator to authenticate and set the user identifierWhen using the OAM SSPI Provider as OAMAuthenticator we create it with the Control Flag as SUFFICIENT. Afte saving it, the Provider Specific settings must be configured to allow the OAM SSPI Provider to connect to the OAM Server. Configure an OAM Identity Provider to get the real user identity providerAgain, you can do this by pointing your browser to the WLS Console, log in as administrator, select the Security Realm (usually myrealm), and select Providers. Now add the OIDAuthenticator as the second SSPI Provider. It is important that the Control Flag is set to OPTIONAL. After we saved this setup, we need to configure this provider by setting the Provider Specific details to access OID. Configure ADF 11g Application for OAM Actually, there are no changes to be made within the ADF application. We only need to add the value CLIENT_CERT to the <auth-mode> tag in the <login-config> tag in the web.xml file. Testing To test the configuration, simply point your browser to one of both appliction URLs. OAM should kick in and redirect you to the OAM Login page. After you have entered the correct credentials, access to the URLs is granted and you will see the application. Enjoy!

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• Life Technologies: Making Life Easier to Manage

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} When we’re thinking about customer engagement, we’re acutely aware of all the forces at play competing for our customer’s attention. Solutions that make life easier for our customers draw attention to themselves. We tend to engage more when there is a distinct benefit and we can take a deep breath and accept that there is hope in the world and everything isn’t designed to frustrate us and make our lives miserable. (sigh…) When products are designed to automate processes that were consuming hours of our time with no relief in sight, they deserve to be recognized. One of our recent Oracle Fusion Middleware Innovation Award Winners in the WebCenter category, Life Technologies, has recently posted a video promoting their “award winning” solution. The Oracle Innovation Awards are part of the overall Oracle Excellence awards given to customers for innovation with Oracle products. More info here. Their award nomination included this description: Life Technologies delivered the My Life Service Portal as part of a larger Digital Hub strategy. This Portal is the first of its kind in the biotechnology service providing industry. The Portal provides access to Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired. The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers. The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs. This portal not only provides benefits for Life Technologies internal sales and service teams but provides customers a central place to track all pertinent instrument information including: instrument service history instrument status and previous activities instrument performance analytics planned service visits warranty/contract information discussion forums social networks for lab management and collaboration alerts and notifications on all of the above team scheduling for instrument usage promote optional reagents required to keep instruments performing From their website The Life Technologies Instruments & Services Portal Helps You Save Time and Gain Peace of Mind Introducing the new, award-winning, free online tool that enables easier management of your instrument use and care, faster response to requests for service or service quotes, and instant sharing of key instrument and service information with your colleagues. Now – this unto itself is obviously beneficial for their customers who were previously burdened with having to do all of these tasks separately, manually and inconsistently by nature. Now – all in one place and free to their customers – a portal that ties it all together. They now have built the platform to give their customers yet another reason to do business with them – Their headline on their product page says it all: “Life is now easier to manage - All your instrument use and care in one place – the no-cost, no-hassle Instruments and Services Portal.” Of course – it’s very convenient that the company name includes “Life” and now can also promote to their clients and prospects that doing business with them is easy and their sophisticated lab equipment is easy to manage. In an industry full of PhD’s – “Easy” isn’t usually the first word that comes to mind, but Life Technologies has now tied the word to their brand in a very eloquent way. Between our work lives and family or personal lives, getting any mono-focused minutes of dedicated attention has become such a rare occurrence in our current era of multi-tasking that those moments of focus are highly prized. So – when something is done really well – so well that it becomes captivating and urges sharing impulses – I take notice and dig deeper and most of the time I discover other gems not so hidden below the surface. And then I share with those I know would enjoy and understand. In the spirit of full disclosure, I must admit here that the first person I shared the videos below with was my daughter. She’s in her senior year of high school in the midst of her college search. She’s passionate about her academics and has already decided that she wants to study Neuroscience in college and like her mother will be in for the long haul to a PhD eventually. In a summer science program at Smith College 2 summers ago – she sent the family famous text to me – “I just dissected a sheep’s brain – wicked cool!” – This was followed by an equally memorable text this past summer in a research mentorship in Neuroscience at UConn – “Just sliced up some rat brain. Reminded me of a deli slicer at the supermarket… sorry I forgot to call last night…” So… needless to say – I knew I had an audience that would enjoy and understand these videos below and are now being shared among her science classmates and faculty. And evidently - so does Life Technologies! They’ve done a great job on these making them fun and something that will easily be shared among their customers social networks. They’ve created a neuro-archetypal character, “Ph.Diddy” and know that their world of clients in academics, research, and other institutions would understand and enjoy the “edutainment” value in this series of videos on their YouTube channel that pokes fun at the stereotypes while also promoting their products at the same time. They use their Facebook page for additional engagement with their clients and as another venue to promote these videos. Enjoy this one as well! More to be found here: http://www.youtube.com/lifetechnologies Stay tuned to this Oracle WebCenter blog channel. Tomorrow we'll be taking a look at another winner of the Innovation Awards, LADWP - helping to keep the citizens of Los Angeles engaged with their Water and Power provider.

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• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. 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