I have an Acer Aspire z3101 all-in-one Touch screen running Windows 7 Home Premium.

I am unable to get the screen to respond to my touch. I have checked the system and all drivers are ok according to comp. Using the settings to setup the pen and touch and to calibrate does not work. My touch brings no response at all. I had reinstalled the applications - Windows Touch Pack and Acer Touch Portal which didn't help. Today I done a complete reinstall returning comp back to factory settings and still there is no response. At first I thought that perhaps a driver or file was missing but now doubt that due to the reinstall not helping.

Have you any idea what could be causing this problem? I am now at the stage of pulling my hair out and haven't had too much help from Acer. I have had the computer for just over a year now and so it is no longer under guarantee and this has me very worried due to my being unemployed. Any help is much appreciated. Thank you.