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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• 5 Reasons why I hate WPF

  - by Richard Mitchell

  I decided to use writing a new tool as a way to learn WPF and MVVM and I thought I'd write down a few of my problems as a way of cathartic release. I decided to read a book before attempting WPF for the first time as I've heard others complain about the steep learning curve. I chose the rather excellent "WPF 4 Unleashed" by Adam Nathan to read through and "Pro WPF in C# 2010" by Matthew MacDonald as a reference whilst I programmed. 1 - Poor editing support for XAML The first thing I think any...(read more)

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• Project structure: where to put business logic

  - by Mister Smith

  First of all, I'm not asking where does business logic belong. This has been asked before and most answers I've read agree in that it belongs in the model: Where to put business logic in MVC design? How much business logic should be allowed to exist in the controller layer? How accurate is "Business logic should be in a service, not in a model"? Why put the business logic in the model? What happens when I have multiple types of storage? However people disagree in the way this logic should be distributed across classes. There seem to exist three major currents of thought: Fat model with business logic inside entity classes. Anemic model and business logic in "Service" classes. It depends. I find all of them problematic. The first option is what most Fowlerites stick to. The problem with a fat model is that sometimes a business logic funtion is not only related to a class, and instead uses a bunch of other classes. If, for example, we are developing a web store, there should be a function that calcs an order's total. We could think of putting this function inside the Order class, but what actually happens is that the logic needs to use different classes, not only data contained in the Order class, but also in the User class, the Session class, and maybe the Tax class, Country class, or Giftcard, Payment, etc. Some of these classes could be composed inside the Order class, but some others not. Sorry if the example is not very good, but I hope you understand what I mean. Putting such a function inside the Order class would break the single responsibility principle, adding unnecesary dependences. The business logic would be scattered across entity classes, making it hard to find. The second option is the one I usually follow, but after many projects I'm still in doubt about how to name the class or classes holding the business logic. In my company we usually develop apps with offline capabilities. The user is able to perform entire transactions offline, so all validation and business rules should be implemented in the client, and then there's usually a background thread that syncs with the server. So we usually have the following classes/packages in every project: Data model (DTOs) Data Access Layer (Persistence) Web Services layer (Usually one class per WS, and one method per WS method). Now for the business logic, what is the standard approach? A single class holding all the logic? Multiple classes? (if so, what criteria is used to distribute the logic across them?). And how should we name them? FooManager? FooService? (I know the last one is common, but in our case it is bad naming because the WS layer usually has classes named FooWebService). The third option is probably the right one, but it is also devoid of any useful info. To sum up: I don't like the first approach, but I accept that I might have been unable to fully understand the Zen of it. So if you advocate for fat models as the only and universal solution you are welcome to post links explaining how to do it the right way. I'd like to know what is the standard design and naming conventions for the second approach in OO languages. Class names and package structure, in particular. It would also be helpful too if you could include links to Open Source projects showing how it is done. Thanks in advance.

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• Oracle Accelerate : Packaged CX Solutions for Growing Companies

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle Accelerate is Oracle's approach for providing simple to deploy, packaged, enterprise-class software solutions to growing midsize organizations through its network of expert partners. They come with a fixed price, a fixed scope and can be industry- or country-specific. Here is a suggestion of Oracle Accelerate solutions specially tailored for EMEA based customers looking for growing their business with CX technology: Oracle Sales Cloud Birchman Consulting's Oracle Accelerate Solution for Oracle Sales Cloud CSolutor Oracle Accelerate Solution for Oracle Sales Cloud CapricornVentis Oracle Accelerate Solution for Oracle Sales Cloud Oracle Sales Cloud for vertical industries Enigen’s Oracle Accelerate solution for Oracle Fusion CRM for Professional Services BPI's Oracle Accelerate solution for Oracle Sales Cloud for Business Services Companies BPI's Oracle Accelerate Solution for Oracle Sales Cloud for Insurance Companies BPI's Oracle Accelerate solution for Oracle Sales Cloud for Engineering & Construction Companies BPI's Oracle Accelerate Solution for Oracle Sales Cloud for Telecommunications Companies Fellow Consulting's Oracle Accelerate Solution for Oracle Sales Cloud for Consumer Goods industry Fellow Consulting's Oracle Accelerate Solution for Oracle Sales Cloud for Wholesale Distribution Fellow Consulting's Oracle Accelerate Solution for Oracle Sales Cloud for Life Science industry Oracle Service Cloud (RightNow) CapricornVentis Oracle Accelerate Solution for Oracle RightNow Cloud Service for Retail Industry for Ireland CapricornVentis Oracle Accelerate Solution for Oracle RightNow Cloud Service for Retail Industry for the United Kingdom Enigen’s Oracle Accelerate Solution for Oracle RightNow Service Cloud for the United Kingdom DNASTREAM’s RapidLaunch Oracle Accelerate solution for RightNow Oracle Commerce (ATG) ProgiCommerce - an Oracle Accelerate solution for ATG Commerce delivered by PROGIWEB Spindrift Momentum - an Oracle Accelerate Solution for ATG Commerce for Retail Industry e2x RoadRunner - the ATG Oracle Accelerate solution for Manufacturing Industry e2x RoadRunner - the ATG Oracle Accelerate solution for Telecommunications Industry e2x RoadRunner - the ATG Oracle Accelerate solution for Retail Web Commerce

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• Wifi won't enter working net after hard reboot

  - by Terry Smith

  I rebooted the hard way after my system jammed again because FF eats all the ram. (that's a different problem) I've always gotten away with it, but not this time. The system came up ok BUT it absolutely refuses to log onto the local house wifi net. I know the net is ok as the Windows box I'm writing this on is on it right now. I deleted the connection and rentered the password but it will not go on. /var/lib/NetworkManager/NetworkManager.state says everything is turned on. I know this is my fault but I'd really like to get back on the net. The machine is a Toshiba Satellite. Any suggestions?

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• Windows Azure Service Bus Scatter-Gather Implementation

  - by Alan Smith

  One of the more challenging enterprise integration patterns that developers may wish to implement is the Scatter-Gather pattern. In this article I will show the basic implementation of a scatter-gather pattern using the topic-subscription model of the windows azure service bus. I’ll be using the implementation in demos, and also as a lab in my training courses, and the pattern will also be included in the next release of my free e-book the “Windows Azure Service Bus Developer Guide”. The Scatter-Gather pattern answers the following scenario. How do you maintain the overall message flow when a message needs to be sent to multiple recipients, each of which may send a reply? Use a Scatter-Gather that broadcasts a message to multiple recipients and re-aggregates the responses back into a single message. The Enterprise Integration Patterns website provides a description of the Scatter-Gather pattern here.   The scatter-gather pattern uses a composite of the publish-subscribe channel pattern and the aggregator pattern. The publish-subscribe channel is used to broadcast messages to a number of receivers, and the aggregator is used to gather the response messages and aggregate them together to form a single message. Scatter-Gather Scenario The scenario for this scatter-gather implementation is an application that allows users to answer questions in a poll based voting scenario. A poll manager application will be used to broadcast questions to users, the users will use a voting application that will receive and display the questions and send the votes back to the poll manager. The poll manager application will receive the users’ votes and aggregate them together to display the results. The scenario should be able to scale to support a large number of users.   Scatter-Gather Implementation The diagram below shows the overall architecture for the scatter-gather implementation.       Messaging Entities Looking at the scatter-gather pattern diagram it can be seen that the topic-subscription architecture is well suited for broadcasting a message to a number of subscribers. The poll manager application can send the question messages to a topic, and each voting application can receive the question message on its own subscription. The static limit of 2,000 subscriptions per topic in the current release means that 2,000 voting applications can receive question messages and take part in voting. The vote messages can then be sent to the poll manager application using a queue. The voting applications will send their vote messages to the queue, and the poll manager will receive and process the vote messages. The questions topic and answer queue are created using the Windows Azure Developer Portal. Each instance of the voting application will create its own subscription in the questions topic when it starts, allowing the question messages to be broadcast to all subscribing voting applications. Data Contracts Two simple data contracts will be used to serialize the questions and votes as brokered messages. The code for these is shown below.   [DataContract] public class Question {     [DataMember]     public string QuestionText { get; set; } }     To keep the implementation of the voting functionality simple and focus on the pattern implementation, the users can only vote yes or no to the questions.   [DataContract] public class Vote {     [DataMember]     public string QuestionText { get; set; }       [DataMember]     public bool IsYes { get; set; } }     Poll Manager Application The poll manager application has been implemented as a simple WPF application; the user interface is shown below. A question can be entered in the text box, and sent to the topic by clicking the Add button. The topic and subscriptions used for broadcasting the messages are shown in a TreeView control. The questions that have been broadcast and the resulting votes are shown in a ListView control. When the application is started any existing subscriptions are cleared form the topic, clients are then created for the questions topic and votes queue, along with background workers for receiving and processing the vote messages, and updating the display of subscriptions.   public MainWindow() {     InitializeComponent();       // Create a new results list and data bind it.     Results = new ObservableCollection<Result>();     lsvResults.ItemsSource = Results;       // Create a token provider with the relevant credentials.     TokenProvider credentials =         TokenProvider.CreateSharedSecretTokenProvider         (AccountDetails.Name, AccountDetails.Key);       // Create a URI for the serivce bus.     Uri serviceBusUri = ServiceBusEnvironment.CreateServiceUri         ("sb", AccountDetails.Namespace, string.Empty);       // Clear out any old subscriptions.     NamespaceManager = new NamespaceManager(serviceBusUri, credentials);     IEnumerable<SubscriptionDescription> subs =         NamespaceManager.GetSubscriptions(AccountDetails.ScatterGatherTopic);     foreach (SubscriptionDescription sub in subs)     {         NamespaceManager.DeleteSubscription(sub.TopicPath, sub.Name);     }       // Create the MessagingFactory     MessagingFactory factory = MessagingFactory.Create(serviceBusUri, credentials);       // Create the topic and queue clients.     ScatterGatherTopicClient =         factory.CreateTopicClient(AccountDetails.ScatterGatherTopic);     ScatterGatherQueueClient =         factory.CreateQueueClient(AccountDetails.ScatterGatherQueue);       // Start the background worker threads.     VotesBackgroundWorker = new BackgroundWorker();     VotesBackgroundWorker.DoWork += new DoWorkEventHandler(ReceiveMessages);     VotesBackgroundWorker.RunWorkerAsync();       SubscriptionsBackgroundWorker = new BackgroundWorker();     SubscriptionsBackgroundWorker.DoWork += new DoWorkEventHandler(UpdateSubscriptions);     SubscriptionsBackgroundWorker.RunWorkerAsync(); }     When the poll manager user nters a question in the text box and clicks the Add button a question message is created and sent to the topic. This message will be broadcast to all the subscribing voting applications. An instance of the Result class is also created to keep track of the votes cast, this is then added to an observable collection named Results, which is data-bound to the ListView control.   private void btnAddQuestion_Click(object sender, RoutedEventArgs e) {     // Create a new result for recording votes.     Result result = new Result()     {         Question = txtQuestion.Text     };     Results.Add(result);       // Send the question to the topic     Question question = new Question()     {         QuestionText = result.Question     };     BrokeredMessage msg = new BrokeredMessage(question);     ScatterGatherTopicClient.Send(msg);       txtQuestion.Text = ""; }     The Results class is implemented as follows.   public class Result : INotifyPropertyChanged {     public string Question { get; set; }       private int m_YesVotes;     private int m_NoVotes;       public event PropertyChangedEventHandler PropertyChanged;       public int YesVotes     {         get { return m_YesVotes; }         set         {             m_YesVotes = value;             NotifyPropertyChanged("YesVotes");         }     }       public int NoVotes     {         get { return m_NoVotes; }         set         {             m_NoVotes = value;             NotifyPropertyChanged("NoVotes");         }     }       private void NotifyPropertyChanged(string prop)     {         if(PropertyChanged != null)         {             PropertyChanged(this, new PropertyChangedEventArgs(prop));         }     } }     The INotifyPropertyChanged interface is implemented so that changes to the number of yes and no votes will be updated in the ListView control. Receiving the vote messages from the voting applications is done asynchronously, using a background worker thread.   // This runs on a background worker. private void ReceiveMessages(object sender, DoWorkEventArgs e) {     while (true)     {         // Receive a vote message from the queue         BrokeredMessage msg = ScatterGatherQueueClient.Receive();         if (msg != null)         {             // Deserialize the message.             Vote vote = msg.GetBody<Vote>();               // Update the results.             foreach (Result result in Results)             {                 if (result.Question.Equals(vote.QuestionText))                 {                     if (vote.IsYes)                     {                         result.YesVotes++;                     }                     else                     {                         result.NoVotes++;                     }                     break;                 }             }               // Mark the message as complete.             msg.Complete();         }       } }     When a vote message is received, the result that matches the vote question is updated with the vote from the user. The message is then marked as complete. A second background thread is used to update the display of subscriptions in the TreeView, with a dispatcher used to update the user interface. // This runs on a background worker. private void UpdateSubscriptions(object sender, DoWorkEventArgs e) {     while (true)     {         // Get a list of subscriptions.         IEnumerable<SubscriptionDescription> subscriptions =             NamespaceManager.GetSubscriptions(AccountDetails.ScatterGatherTopic);           // Update the user interface.         SimpleDelegate setQuestion = delegate()         {             trvSubscriptions.Items.Clear();             TreeViewItem topicItem = new TreeViewItem()             {                 Header = AccountDetails.ScatterGatherTopic             };               foreach (SubscriptionDescription subscription in subscriptions)             {                 TreeViewItem subscriptionItem = new TreeViewItem()                 {                     Header = subscription.Name                 };                 topicItem.Items.Add(subscriptionItem);             }             trvSubscriptions.Items.Add(topicItem);               topicItem.ExpandSubtree();         };         this.Dispatcher.BeginInvoke(DispatcherPriority.Send, setQuestion);           Thread.Sleep(3000);     } }       Voting Application The voting application is implemented as another WPF application. This one is more basic, and allows the user to vote “Yes” or “No” for the questions sent by the poll manager application. The user interface for that application is shown below. When an instance of the voting application is created it will create a subscription in the questions topic using a GUID as the subscription name. The application can then receive copies of every question message that is sent to the topic. Clients for the new subscription and the votes queue are created, along with a background worker to receive the question messages. The voting application is set to receiving mode, meaning it is ready to receive a question message from the subscription.   public MainWindow() {     InitializeComponent();       // Set the mode to receiving.     IsReceiving = true;       // Create a token provider with the relevant credentials.     TokenProvider credentials =         TokenProvider.CreateSharedSecretTokenProvider         (AccountDetails.Name, AccountDetails.Key);       // Create a URI for the serivce bus.     Uri serviceBusUri = ServiceBusEnvironment.CreateServiceUri         ("sb", AccountDetails.Namespace, string.Empty);       // Create the MessagingFactory     MessagingFactory factory = MessagingFactory.Create(serviceBusUri, credentials);       // Create a subcription for this instance     NamespaceManager mgr = new NamespaceManager(serviceBusUri, credentials);     string subscriptionName = Guid.NewGuid().ToString();     mgr.CreateSubscription(AccountDetails.ScatterGatherTopic, subscriptionName);       // Create the subscription and queue clients.     ScatterGatherSubscriptionClient = factory.CreateSubscriptionClient         (AccountDetails.ScatterGatherTopic, subscriptionName);     ScatterGatherQueueClient =         factory.CreateQueueClient(AccountDetails.ScatterGatherQueue);       // Start the background worker thread.     BackgroundWorker = new BackgroundWorker();     BackgroundWorker.DoWork += new DoWorkEventHandler(ReceiveMessages);     BackgroundWorker.RunWorkerAsync(); }     I took the inspiration for creating the subscriptions in the voting application from the chat application that uses topics and subscriptions blogged by Ovais Akhter here. The method that receives the question messages runs on a background thread. If the application is in receive mode, a question message will be received from the subscription, the question will be displayed in the user interface, the voting buttons enabled, and IsReceiving set to false to prevent more questing from being received before the current one is answered.   // This runs on a background worker. private void ReceiveMessages(object sender, DoWorkEventArgs e) {     while (true)     {         if (IsReceiving)         {             // Receive a question message from the topic.             BrokeredMessage msg = ScatterGatherSubscriptionClient.Receive();             if (msg != null)             {                 // Deserialize the message.                 Question question = msg.GetBody<Question>();                   // Update the user interface.                 SimpleDelegate setQuestion = delegate()                 {                     lblQuestion.Content = question.QuestionText;                     btnYes.IsEnabled = true;                     btnNo.IsEnabled = true;                 };                 this.Dispatcher.BeginInvoke(DispatcherPriority.Send, setQuestion);                 IsReceiving = false;                   // Mark the message as complete.                 msg.Complete();             }         }         else         {             Thread.Sleep(1000);         }     } }     When the user clicks on the Yes or No button, the btnVote_Click method is called. This will create a new Vote data contract with the appropriate question and answer and send the message to the poll manager application using the votes queue. The user voting buttons are then disabled, the question text cleared, and the IsReceiving flag set to true to allow a new message to be received.   private void btnVote_Click(object sender, RoutedEventArgs e) {     // Create a new vote.     Vote vote = new Vote()     {         QuestionText = (string)lblQuestion.Content,         IsYes = ((sender as Button).Content as string).Equals("Yes")     };       // Send the vote message.     BrokeredMessage msg = new BrokeredMessage(vote);     ScatterGatherQueueClient.Send(msg);       // Update the user interface.     lblQuestion.Content = "";     btnYes.IsEnabled = false;     btnNo.IsEnabled = false;     IsReceiving = true; }     Testing the Application In order to test the application, an instance of the poll manager application is started; the user interface is shown below. As no instances of the voting application have been created there are no subscriptions present in the topic. When an instance of the voting application is created the subscription will be displayed in the poll manager. Now that a voting application is subscribing, a questing can be sent from the poll manager application. When the message is sent to the topic, the voting application will receive the message and display the question. The voter can then answer the question by clicking on the appropriate button. The results of the vote are updated in the poll manager application. When two more instances of the voting application are created, the poll manager will display the new subscriptions. More questions can then be broadcast to the voting applications. As the question messages are queued up in the subscription for each voting application, the users can answer the questions in their own time. The vote messages will be received by the poll manager application and aggregated to display the results. The screenshots of the applications part way through voting are shown below. The messages for each voting application are queued up in sequence on the voting application subscriptions, allowing the questions to be answered at different speeds by the voters.

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• Exporting the frames in a Flash CS5.5 animation and possibly creating the spritesheet

  - by Adam Smith

  Some time ago, I asked a question here to know what would be the best way to create animations when making an Android game and I got great answers. I did what people told me there by exporting each frame from a Flash animation manually and creating the spritesheet also manually and it was very tedious. Now, I changed project and this one is going to contain a lot more animations and I feel like there has to be a better way to to export each frame individually and possibly create my spritesheets in an automated manner. My designer is using Flash CS5.5 and I was wondering if all of this was possible, as I can't find an option or code examples on how to save each frame individually. If this is not possible using Flash, please recommend me another program that can be used to create animations without having to create each frame on its own. I'd rather keep Flash as my designer knows how to use it and it's giving great results.

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• Wacom Bamboo CTH460L issues

  - by Robert Smith

  I recently bought a Wacom Bamboo Pen & Touch CTH460L. I installed doctormo's PPA, however, the pen functionality didn't work and the touch was very glitchy (when I touched it, it immediately double clicked and began to drag elements in the screen). I tried to configure it using the wacom-utility package in the Synaptic Package Manager (version 1.21-1) but that didn't work either. Then I followed this post (#621, written by aaaalex), and after some problems trying to restart Ubuntu (graphics related problems), the pen works fine (it could be better, though) but the touch functionality doesn't work anymore. Currently I have installed xserver-xorg-input-wacom (1:0.10.11-0ubuntu7), wacom-dkms (0.8.10.2-1ubuntu1) and wacom-utility. The Wacom Utility only displays an "options" field under "Wacom BambooPT 2FG 4X5" but no other option to configure it. What is the correct way to get this tablet working on Ubuntu 10.04?. By the way, currently I can't start Ubuntu properly when the tablet is connected (in that case, Ubuntu start in low graphics mode). I need to connect it later. UPDATE: I uninstalled xserver -xorg-input-wacom, and wacom-utility because one of them prevented Ubuntu to start normally. I only re-installed wacom-dkms 0.8.10.2-1ubuntu1. The pen is working but no touch functionality. The side buttons don't work either. Thanks in advance.

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• Security programming jobs

  - by Mike Smith

  I am a student, about to finish my undergraduate in Computer Science in about a year. I am very interested in computer/network security, but I also love programming. Is there a job or subfield that is a fusion of both? I have programmed everything from games to barcode readers to web bots, and I know for sure that I want to do some kind of programming, but ideally I would like to do some kind of software development involving computer security. Any advice would be appreciated.

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• Procedural landscape generation but not just fractals

  - by Richard Fabian

  In large procedural landscape games, the land seems dull, but that's probably because the real world is largely dull, with only limited places where the scenery is dramatic or tactical. Looking at world generation from this point of view, a landscape generator for a game needs to not follow the rules of landscaping, but instead some rules married to the expectations of the gamer. For example, there could be a choke point / route generator that creates hills ravines, rivers and mountains between cities, rather than cities plotted on the land based on the resources or conditions generated by the mountains and rainfall patterns. Is there any existing work being done like this? Start with cities or population centres and then add in terrain afterwards?

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• DotNetRocks Podcast on ASP.NET MVC 2 RTM

  Listen to Phil Haack as he talks to Carl Franklin and Richard Campbell from DotNetRocks on ASP.NET MVC 2 in this podcast.

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• Oracle Announces Leading ISV Integration With Oracle Sales and Marketing Cloud Service

  - by Richard Lefebvre

  More Than 100 ISVs, including Big Machines, Marketo and Xactly, now Provide Integrated Offerings to Help Maximize Sales and Single Customer Viewpoint Demonstrating its continued commitment to business value via open standards and the cloud, Oracle today announced that more than 100 leading ISVs are integrating in the cloud with Oracle Sales and Marketing Cloud Service, a service available through Oracle Cloud. For the first time Oracle Sales and Marketing Cloud Service users can choose from a wide array of directly integrated third-party solutions, providing a new level of choice, seamless deployment and single view of customers with preferred implementations. Top partners, including ActivePrime, Avaya, BigMachines, Box, Brainshark, Callidus Software, CirrusPath, Clicktools, CRMIT, DBSync, EchoSign from Adobe, Eloqua, Fliptop, FPX, HarQen, HubSpot, iHance, InsideSales.com, InsideView, Interactive Intelligence, Lingotek, LinkPoint360, Marketo, Nuance, PerspecSys, Postcode Anywhere, Revegy, salesElement, StrikeIron, upsourceIT, White Springs, X+1 and Xactly, have announced their availability and integration today. By integrating with Oracle Sales and Marketing Cloud Service, ISV solutions can easily be leveraged by customersBy choosing Oracle Sales and Marketing Cloud Service as a sales platform, customers will continue to have complete choice of their own quoting, lead management and sales methodology solutions and it will all be pre-integrated with Oracle Sales and Marketing Cloud Service. With demonstrable integration fusing standards-based technologies, such as SOAP web services, Oracle Sales and Marketing Cloud Service customers choosing ISV integrations will also benefit from familiar ease-of-use and the Oracle Sales and Marketing Cloud ervice user interface, including buttons, links and custom objects for a rich user experience. ISV integration with Oracle Sales and Marketing Cloud Service also enables on-demand contextual data exchange capabilities, linking Oracle Sales and Marketing Cloud Service business data with third-party application data for a complete CRM view. ISVs building robust, repeatable integrations with Oracle Sales and Marketing Cloud Service can begin the process of achieving Oracle Validated Integration, an Oracle PartnerNetwork program that recognizes Oracle partner solutions with proven integration to Oracle Applications. ISVs can learn more about Oracle Validated Integration    here. For customers, Oracle Validated Integration means that a partner’s integration has been tested and validated as functionally and technically sound, that the partner solution is integrated with Oracle Sales and Marketing Cloud Service in a reliable, standardized way, and that the integration operates and performs as documented. Oracle Cloud provides a broad portfolio of Platform Services, Application Services, and Social Services, all on a subscription basis. Oracle Cloud delivers instant value and productivity for end users, administrators, and developers through functionally rich, integrated, secure, enterprise cloud services. Supporting Quotes “BigMachines is a leader in Configure, Price, and Quote solutions in the Cloud. Our solution delivers accurate quotes directly from an opportunity, integrated with the leading Oracle Sales and Marketing Cloud application from Oracle,” says John Pulling, Senior Vice President of Products at Big Machines. “Together, Big Machines and Oracle efficiently automate changes, enabling a faster, more efficient sales process for our joint customers.”   ”Modern marketing and sales must engage customers and prospects in real time across the web, email, social media, online and offline channels to understand where and how to allocate their budgets for maximum return,” said Srini Venkatesan, Senior VP, Products and Engineering at Marketo. “Alignment and integration with Oracle Sales and Marketing Cloud Service allows Marketo’s solutions to deliver innovative capabilities for sales and marketing to adapt and grow their business on the core Oracle platform for CRM.”   “Sales incentives are the best way to drive better performance. Well managed incentives improve the bottom line, particularly when combined with effective sales systems,” said Christopher Cabrera, president and CEO of Xactly Corporation. “With Oracle Sales and Marketing Cloud Service and Xactly working together, customers gain insight and efficiencies. The combination can create more effective compensation programs, while motivating sales to work to its full potential."   “The tremendous integration of leading ISVs with Oracle Sales and Marketing Cloud Service is a testament to the undeniable business value and demand from customers,” said Anthony Lye, SVP of Oracle CRM. “Oracle Sales and Marketing Cloud Service continues to define the industry, and we are proud to work with these leading ISVs to help users simultaneously maximize sales and revenue and extend their current deployments for a deeper and single customer viewpoint.” Supporting Resources Oracle Sales and Marketing Cloud Service Learn More About Oracle Cloud

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• Pulseaudio no sound card detected. Dummy output only

  - by Zach Smith

  I'm using 12.10 Quantal with Openbox and a .xinitrc script at login instead of a display manager. Its a relatively fresh install and I noticed when I opened pavucontrol the only output was a dummy one. I check around and it appears that my soundcard is physically installed but Pulseaudio isn't detecting it. I'm really unsure what I should do but any help getting my audio back would be appreciated. Edit: further info if its at all useful: dante@dante-ubuntu:~$ uname -a && aplay -l && cat /proc/asound/version && head -n 1 /proc/asound/card*/codec#* Linux dante-ubuntu 3.5.0-17-generic #28-Ubuntu SMP Tue Oct 9 19:31:23 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux aplay: device_list:252: no soundcards found... Advanced Linux Sound Architecture Driver Version 1.0.25. == /proc/asound/card0/codec#0 <== Codec: ATI R6xx HDMI == /proc/asound/card1/codec#0 <== Codec: IDT 92HD81B1X5

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• Partner Webcast: Innovation in Products - October 1st, 2012 at 04:00 PM CET (03:00 PM GMT) Program

  - by Richard Lefebvre

  I am pleased to invite you to join the Innovations in Products – webcast. Innovations in Products will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit. Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions available on October 1st:   Topics Speaker To Register Fusion HCM Social Capabilities, Enterprise social capabilities embedded in how you run your business Anca Dumitru, HCM Presales Consultant, EMEA Presales Center CLICK HERE Oracle Fusion Applications Security Concepts, Overview Alexandra Dan, Applications Technology Presales Consultant, EMEA Presales Centre CLICK HERE Fusion Financials Overview - Focus on Fusion Payables, Meeting the Payables' Challenges Elena Nita, Senior ERP Sales Consultant, EMEA Presales Center CLICK HERE Introduction to Oracle RightNow CX, Empowering companies to engage directly with their customers through great Social, Web, Chat and Contact Center experiences. Cais Champsi, Presales Consultant, EMEA Presales Centre CLICK HERE Oracle Endeca Information Discovery, Product Overview Emma Palii, BI Sales Consultant, EMEA Presales Center CLICK HERE To access previously presented 23 Applications Products presentations and 6 Public Sector Value Proposition presentations, please click here. You might want to bookmark the overall registration page Innovations in Products October 1st and the global event calendar page events.oracle.com. Delivery Format Innovations in Products – program is a series of FREE prerecorded Oracle product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you'll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration: Maximum 1 hour For further information please contact me Markku Rouhiainen. Best regards Markku Rouhiainen Director, Applications Partner Enablement EMEA

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• update-java-alternatives vs update-alternatives --config java

  - by Stan Smith

  Thanks in advance from this Ubuntu noob... On Ubuntu 12.04 LTS I have installed Sun's JDK7, Eclipse, and the Arduino IDE. I want the Arduino to use OpenJDK 6 and want Eclipse to use Sun's JDK 7. From my understanding I need to manually choose which Java to use before running each application. This led me to the 'update-java-alternatives -l' command... when I run this I only see the following: java-1.6.0-openjdk-amd64 1061 /usr/lib/jvm/java-1.6.0-openjdk-amd64 ...but when I run 'update-alternatives --config java' I see the following: *0 /usr/lib/jvm/java-6-openjdk-amd64/jre/bin/java auto mode 1 /usr/lib/jvm/java-6-openjdk-amd64/jre/bin/java manual mode 2 /usr/lib/jvm/jdk1.7.0/bin/java manual mode 3 /usr/lib/jvm/jre1.7.0/bin/java manual mode I don't understand why the update-java-alternatives doesn't display the same 3 options. I also don't understand how to switch between OpenJDK6 and JDK7. Can someone please explain how I can go about using the OpenJDK6 for Arduino development and Sun JDK7 for Eclipse/Android development? Thank you in advance for any assistance or feedback you can offer. Stan

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• Apple Aluminum Keyboard Via Bluetooth - Fn Key Problem

  - by Richard

  I'm connecting an Apple Bluetooth Aluminum keyboard (this one) to my Lubuntu setup using the blueman applet. The keyboard types fine, but I would like to use its fn key to change screen brightness changing, page-up (fn+ctrl+down), page-down (fn+ctrl+up), et cetera. Right now the fn key doesn't seem to work. When I use xev, I don't see anything happen when I press fn. Does the keyboard not send this to the computer at all? Do I need to configure blueman's "Input Service" setting to make this an Apple (rather than a generic) keyboard? (It's not obvious how to do this.) Is xev just not showing the fn key? Where in this stack of software do I need to make a change to achieve the desired behaviour? Thanks!

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• Bose USB audio: crackling popping sound, eventually die

  - by Richard Barrett

  I've been trying to troubleshoot this issue for a while now. Any help would be much appreciated. I'm having trouble getting my Bose "Companion 5 multimedia speakers" working with my installation of Ubuntu 12.04 (link to Bose product here: http://www.bose.com/controller?url=/shop_online/digital_music_systems/computer_speakers/companion_5/index.jsp ). The issue seems to be low level (not just Ubuntu). What happens: When I boot into Ubuntu, I can get Rhythm box to play ok. However, if I try anything else (an .avi file, a webpage, or Clementine player with mp3 files) I get crackling, popping, or choppy sounds. If I move the mouse around, especially if it seems graphic intensive, the problem gets worse (more crackling noises). The more taxing it appears to be, the more likely it is that the sound will just die altogether until I reboot. For some reason the videos at www.bloomberg.com seem especially bad for it (my sound normally goes dead in under 45 seconds and won't work until reboot). Both my desktop running Ubuntu 12.04 and my laptop (running the same) have the same crackling problem. Troubleshooting so far: A friend of mine who knows linux well tried to solve it for me without any luck. He took pulseaudio out of the equation, but still had the problem just using AlSA. Among the many things he tried was adjusting the latency, but that didn't help either. I've also tried things like adjusting the USB device settings in the config file from -2 to -1 so that it will use my USB sound and I also commented out the lines that would stop that. These don't do anything. (That really seems like it's for someone who is getting no sound at all, so it's not surprising this won't work.) My friend's laptop running his Archlinux could play my Bose USB speakers without any problems. I also tried setting my daemon.conf file to use 6 channels (based on this http://lotphelp.com/lotp/configure-ubuntu-51-surround-sound ) but that didn't work either. I recently used a DVD to boot into Ubuntu Studio 12.04 (because it uses a live audio kernel) and this happened: I got perfect sound for a minute or two When I started moving windows around while sound was playing, the sound died again. Perhaps more interesting: There is a headphone out jack on the Bose system. When I use it, the audio is perfect for all applications (even the deadly bloomberg.com videos with .avi playing at the same time and moving around windows). Also, there is an audio-in jack on the Bose system. I can use a male-to-male mini jack to go from my soundcard's output to the Bose input and then all sound works perfectly. -However, it still requires the Bose to be plugged in to USB, otherwise I lose all sound. Any thoughts? Any suggestions for trouble shooting? (Or any suggestions for somewhere else to post to solve this?) Any logs or other files I can provide to help someone help me work this out? Your help is much appreciated! Rick BTW: I sometimes get people posting responses like "My Bose USB system works great with Ubuntu 12.04," without any more details. Is there anything I should ask such people to narrow down my problem? (It's kind of annoying to hear such a response because it doesn't help solve my problem.)

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• Virtual Developer Day: Oracle Fusion Development - December 11th - 10:00-14:00 CET

  - by Richard Lefebvre

  Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staff. Oracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF's integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect – this event has something for everyone. Don't miss this opportunity. December 11th, 2012 9:00 – 13:00 GMT 10:00 – 14:00 CET 12:00 – 16:00 AST 13:00 – 17:00 MSK 14:30 – 18:30 IST Register online now for this FREE event! Agenda 9:00 a.m. – 9:30 a.m. Opening 9:30 a.m. – 10:00 a.m. Keynote Oracle Fusion Development Track 1 Introduction to Fusion Development Track 2 What's New in Fusion Development Track 3 Fusion Development in the Enterprise Track 4 Hands On Lab - WebCenter Portal and ADF Lab w/ JDeveloper 10:00 a.m. – 11:00 a.m. Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development Lab materials can be found on event wiki here. Q&A about the lab is available throughout the event. 11:00 a.m. – 12:00 p.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 p.m. – 1:00 p.m. Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration View Session Abstracts We look forward to welcoming you at this free event!  

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• Why are exceptions considered better than explicit error testing?

  - by Richard Keller

  I often come across heated blog posts where the author uses the argument of "exceptions vs explicit error checking" to advocate their preferred language over some other language. The general consensus seems to be that languages which make use of exceptions are inherently better / cleaner than languages which rely heavily on error checking through explicit function calls. Is the use of exceptions considered better programming practice than explicit error checking, and if so, why?

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• Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

  - by Richard Lefebvre

  It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011

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• Improving SpriteBatch performance for tiles

  - by Richard Rast

  I realize this is a variation on what has got to be a common question, but after reading several (good answers) I'm no closer to a solution here. So here's my situation: I'm making a 2D game which has (among some other things) a tiled world, and so, drawing this world implies drawing a jillion tiles each frame (depending on resolution: it's roughly a 64x32 tile with some transparency). Now I want the user to be able to maximize the game (or fullscreen mode, actually, as its a bit more efficient) and instead of scaling textures (bleagh) this will just allow lots and lots of tiles to be shown at once. Which is great! But it turns out this makes upward of 2000 tiles on the screen each time, and this is framerate-limiting (I've commented out enough other parts of the game to make sure this is the bottleneck). It gets worse if I use multiple source rectangles on the same texture (I use a tilesheet; I believe changing textures entirely makes things worse), or if you tint the tiles, or whatever. So, the general question is this: What are some general methods for improving the drawing of thousands of repetitive sprites? Answers pertaining to XNA's SpriteBatch would be helpful but I'm equally happy with general theory. Also, any tricks pertaining to this situation in particular (drawing a tiled world efficiently) are also welcome. I really do want to draw all of them, though, and I need the SpriteMode.BackToFront to be active, because

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• How to become an expert web-developer?

  - by John Smith

  I am currently a Junior PHP developer and I really LOVE it, I love internet from first time I got into it, I always loved smartly-created websites, always was wondering how it all works, always admired websites with good design and rich functionality, and finally I am creating web-sites on my own and it feels really great. My goals are to become expert web-developer (aiming for creating websites for small and medium business, not enterprise-sized systems), to have a great full-time job, to do freelance and to create my own startup in future. General question: What do I do to be an expert, professional and demanded web-programmer? More concrete questions: 1). How do I choose languages and technologies needed? I know that every web-developer must know HTML+CSS+JS+AJAX+JQuery, I am doing some design aswell cause I like it and I need it for freelance also. But what about backend languages? Currently I picked PHP cause it's most demanded in my area and most of web uses it, but what would happen in future? Say, in 3 years, I am good at PHP and PHP frameworks by than, but what if some other languages get most popular? Do I switch to them? I know that good programmer is not about languages and frameworks but about ability to learn and to aim the goals, but still I think that learning frameworks for some language can take quite some time. Am I wrong? 2). In general, what are basic guidelines to be expert web-developer? What are most important things I should focus on? Thank you!

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• Making the Grade

  - by [email protected]

  Education Organizations Learn the Advantages of Oracle Today, K-12 school districts and state agencies nationwide have billions of reasons to come to Oracle OpenWorld 2010. Ever since the American Recovery and Reinvestment Act of 2009 set aside US$100 billion for education, schools have been eager to develop and implement statewide data systems to enhance workflow. And across the country, they've been turning to Oracle for help. According to a recent news release, Oracle already makes the grade. The Los Angeles Unified School District--the nation's second largest district--chose Oracle Business Intelligence Suite, Enterprise Edition Plus to help teachers keep track of student performance. Other educational organizations, including Fairfax County Public Schools and the North Carolina Department of Public Instruction, are also working with Oracle to improve their systemwide procedures. If you're an educator or administrator who is planning to optimize your school or agency data systems, this may be the best time to learn what Oracle can do help ensure success. Register for Oracle OpenWorld 2010 between now and July 16 and you'll save US$500 off registration.

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• Drop and Give Me 20 Questions

  - by [email protected]

  IOUG Sponsors Boot Camp at Collaborate 10 Feeling flabby and out of shape on topics such as virtualization, SQL development, and security? Want to beef up your skills on Oracle Database 11g Release 2, Oracle on Linux for IBM System z, and Oracle's maximum availability architecture on Linux for IBM System z? If so, it's time for boot camp. The Independent Oracle Users Group (IOUG) is sponsoring its first-ever boot camp for Oracle technology and database professionals at Collaborate 10, April 19 to 21. And yes, as with many boot camps, the IOUG programs will be in a harsh, desert environment--at the Mandalay Bay Convention Center in Las Vegas, Nevada. The one- and two-day programs will cover Oracle technology and a variety of database topics, and they'll be taught by drill instructors, including industry experts as well as Oracle users and staff. You'll get in-depth training. But don't worry. You won't have to suffer through a bad haircut and 20-mile hikes. Are you ready? Was that a "yes, sir"? I can't hear you.

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• Can unit tests verify software requirements?

  - by Peter Smith

  I have often heard unit tests help programmers build confidence in their software. But is it enough for verifying that software requirements are met? I am losing confidence that software is working just because the unit tests pass. We have experienced some failures in production deployment due to an untested\unverified execution path. These failures are sometimes quite large, impact business operations and often requires an immediate fix. The failure is very rarely traced back to a failing unit test. We have large unit test bodies that have reasonable line coverage but almost all of these focus on individual classes and not on their interactions. Manual testing seems to be ineffective because the software being worked on is typically large with many execution paths and many integration points with other software. It is very painful to manually test all of the functionality and it never seems to flush out all the bugs. Are we doing unit testing wrong when it seems we still are failing to verify the software correctly before deployment? Or do most shops have another layer of automated testing in addition to unit tests?

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