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  • BI&EPM in Focus - November 2011

    - by Mike.Hallett(at)Oracle-BI&EPM
    Enterprise Performance Management A Thing of Beauty, by Alison WeissAvon’s enterprise performance management system delivers accurate information and critical insight to managers at every level of the organization Oracle Crystal Ball Helps Managers Guard Against Volatility, by Alison Weiss The Insight Game, by Aaron LazenbyEnterprise performance management can deliver insights crucial to navigating the volatility of the global economy—and that’s no game of checkers. KPI vs. the Bottom Line, by Edward RoskeFor managers, is tracking the key metrics for their departments enough to ensure success for the entire business? The CEO for Oracle partner interRel shares his opinion. Deep Integration, by Aaron LazenbyThe synthesis of Oracle Hyperion applications and core Oracle technologies can deliver deep benefits to analytics-driven businesses. Oracle Crystal Ball. Oracle's #1 Solution for Risk Management Follow EPM Documentation at Hyperion EPM Info for news about EPM documentation releases and updates (twitter | facebook | Linkedin) Whitepaper: Integrating XBRL Into Your Financial Reporting Process Oracle Hyperion Disclosure Management Customer Story: StealthGas Inc. Saves 12 Accountant Days Yearly, Validates XBRL-Compliant Financial Filing Data in One Day Sherwin-Williams Argentina I.C.S.A. Accelerates Budget Preparation Process by 75% BBDO Germany GmbH Consolidates Financial and Planning Processes for More Than 50 Agencies StealthGas Inc. Saves 12 Accountant Days Yearly, Validates XBRL-Compliant Financial Filing Data in One Day Business Intelligence Webcast Replay: Oracle Data Mining & BI EE - Predictive Analytics (Part 2) Innovation Award Winners - BI/EPM: HealthSouth, State of MD, Clorox Company, Telenor and Dunkin Brands Leeds Teaching Hospitals National Health Service Trust Builds Budget Reports Six Times Faster, Achieves 100% ROI in 12 Months with Oracle Business Intelligence Home Credit Group Consolidates Reporting and Saves Time across All Business Units w/ Oracle Essbase & OBIEE Autoglass Improves Business Visibility and Services to Customers and Partners with Oracle Business Intelligence Events Download Oracle OpenWorld Oct 2011 Presentations select Middleware - BI or Applications - Hyperion Oracle Business Analytics Summits:learn about the latest trends, best practices, and innovations in business intelligence, analytics applications, and data warehousing Webcast Nov 15 9am PST: Running the Last Mile, Beyond Financial Consolidations - Streamlining the Close and Addressing the SEC's XBRL Mandate Webcast Dec 13 1pm PST: Defining Your Mobile BI Strategy (BICG) New Training Available: Oracle BI Publisher 11g R1: Fundamentals Webcast Replay: How to Expand the Usage of Analytics in your Organization while Driving Down IT Spend Webcast Replay: Real-Time Decisions (RTD) Updated Use Cases for Ecommerce Personalization in Financial Services & Retail

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  • Revolutionizing Digital Commerce

    - by bwalstra
    The confluence of the Internet, the pace of change in technology, and the demands of the value-conscious consumer are accelerating the evolution of the global digital marketplace at an unprecedented rate. Success in the new digital economy has become inextricably linked with the agility to launch innovative products, services, and new business models efficiently with minimal risk. A major obstacle to agility, and by extension to success in digital commerce, is the fact that by and large information technology (IT) infrastructure is tightly coupled with particular business models. Enterprises, through well intentioned but misconstrued costsaving belief, continue to customize existing infrastructure and create now silos to support new business models. In reality, this approach results in rigid, inflexible business processes and exposes the enterprise to unnecessary risks, higher opportunity costs, and lower profit margins. Oracle, a leading supplier of business solutions to the enterprise, is enabling the business strategies necessary to succeed in the digital economy by offering a modern, open, modular, and functionally comprehensive revenue management solution that decouples IT infrastructure from business models. Enterprises using the Oracle solution are able to focus on core competencies and innovate unimpeded, assuring that business and IT systems will seamlessly adapt to changing conditions of the digital economy. Revolutionizing Digital Commerce:  An Oracle Revenue Management Solution

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  • Use the Latest Guided Learning Paths for BI & EPM Partners

    - by Mike.Hallett(at)Oracle-BI&EPM
    Keep up to date with the current version Guided Learning Paths for BI Partners @ https://competencycenter.oracle.com/opncc/glp_list.cc, for Example: Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Business Intelligence Implementation Consultant Business Intelligence Applications 7.9.6 for CRM Implementation Specialist Business Intelligence Applications 7.9.6 for ERP Implementation Specialist Oracle Business Intelligence Foundation 11g Implementation Specialist Oracle Essbase 11 Implementation Specialist PreSales Consultant Business Intelligence Applications 7.9.6 PreSales Specialist Oracle Business Intelligence Foundation Suite 11g PreSales Specialist Oracle Essbase 11 PreSales Specialist Sales Person Business Intelligence Applications 7.9.6 Sales Specialist Oracle Business Intelligence Foundation Suite 11g Sales Specialist Oracle Essbase 11 Sales Specialist

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  • Is it a good idea to "migrate business logic code into our domain model"?

    - by Bytecode Ninja
    I am reading Hibernate in Action and the author suggests to move business logic into our domain models (p. 306). For instance, in the example presented by the book, we have three entities named Item, Bid, and User and the author suggests to add a placeBid(User bidder, BigDecimal amount) method to the Item class. Considering that usually we have a distinct layer for business logic (e.g. Manager or Service classes in Spring) that among other things control transactions, etc. is this really a good advice? Isn't it better not to add business logic methods to our entities? Thanks in advance.

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  • ATG Live Webcast June 28: Scrambling Sensitive Data in EBS 12 Cloned Environments

    - by BillSawyer
    Securing the Oracle E-Business Suite includes protecting the underlying E-Business data in production and non-production databases.  While steps can be taken to provide a secure configuration to limit EBS access, a better approach to protecting non-production data is simply to scramble (mask) the data in the non-production copy.   The Oracle E-Business Suite Template for Data Masking Pack can be used in situations where confidential or regulated data needs to be shared with other non-production users who need access to some of the original data, but not necessarily every table.  Examples of non-production users include internal application developers or external business partners such as offshore testing companies, suppliers or customers. The Oracle E-Business Suite Template for Data Masking Pack is applied to a non-production environment with the Enterprise Manager Grid Control Data Masking Pack.  When applied, the Oracle E-Business Suite Template for Data Masking Pack will create an irreversibly scrambled version of your production database for development and testing. This ATG Live Webcast is your chance to come learn about the Oracle E-Business Suite Release 12.1.3 Template for Data Masking Pack from the experts. Oracle E-Business Suite Release 12.1.3 Template for Data Masking The agenda for the Oracle E-Business Suite Template for Data Masking Pack webcast includes the following topics: What does data masking do in E-Business Suite environments? De-identify the data Mask sensitive data Maintain data validity How can EBS customers use data masking? References Join Eric Bing, Senior Director and Elke Phelps, Senior Principal Product Manager, as they discusses the Oracle E-Business Suite Template for Data Masking Pack.Date:                  Thursday, June 28, 2012Time:                 8:00AM Pacific Standard TimePresenters:     Eric Bing, Senior Director                           Elke Phelps, Senior Principal Product ManagerWebcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:    Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              100865To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  599097152If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here.If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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  • Tap Into Tier 1 ERP

    - by Christine Randle
    By: Larry Simcox, Senior Director, Accelerate Corporate Programs     Your customers aren’t satisfied with so-so customer service. Your employees aren’t happy with below average salaries.   So why would you settle for second-rate or tier 2 ERP?   A recent report from Nucleus Research found that usability improvements and rapid implementation tools are simplifying deployments, putting tier 1 enterprise applications well within reach for midsize companies. So how can your business tap into the power of tier 1 ERP? And what are the best ways to manage a deployment?   The Reputation of ERP Implementations Overhauling internal operations and implementing ERP can be a challenging endeavor for organizations of all sizes. Midsize companies often shy away from enterprise-class ERP, fearing complexity, limited resources and perceived challenging deployments. Many forward thinking executives experienced ERP implementations in the late 90s and early 2000s and embrace a strategy to grow their business by investing in a foundation for innovation and growth via ERP modernization projects.   In recent years there has been a strong consumerization of IT with enterprise applications and their delivery methods evolving to become more user-friendly.  Today, usability improvements and modern implementation tools have made top-tier ERP solutions more accessible for growing companies. Nucleus found that because enterprise-class software can now be rapidly deployed, the payback is quicker, the risks are lower, the software is less disruptive and overall, companies can differentiate themselves from their competitors and achieve more success with the advantages these types of systems deliver.   Tapping into the power of tier 1 ERP can be made much easier with Oracle Accelerate solutions. Created by Oracle's expert partners and reviewed by Oracle, Oracle Accelerate solutions are simple to deploy, industry-specific, packaged solutions that provide a fast time to benefit, which means getting the right solution in place quickly, inexpensively with a controlled scope and predictable returns.   How are growing midsize companies successfully deploying tier 1 ERP? According to Nucleus Research, companies can increase success in their tier 1 ERP deployments by limiting customization, planning a rapid go-live, bettering communication across departments, and considering different delivery options. Oracle Accelerate solutions incorporate industry best practices and encourage rapid deployments. And even more, Nucleus found customers deploying tier 1 ERP with Oracle that had used Oracle Business Accelerators, Oracle’s rapid implementation tools, reduced the time to deploy Oracle E-Business Suite by at least 50 percent.   Industrial manufacturer L.H. Dottie is one company that needed ERP with enhanced capabilities to support its growth and streamline business processes. Using out-of-the-box configuration of Oracle E-Business Suite modules (provided by Oracle Business Accelerators and delivered by Oracle Partner C3 Business Solutions), L.H. Dottie was able to speed its implementation and went live in just six and a half months. With tier 1 ERP, the company was able to grow and do its business better, automating a variety of processes, accelerating product delivery and gaining powerful data analysis capabilities that helped drive its business into further regions. See more details about their ERP implementation here.   Tier 1 enterprise-class applications have proven to boost the success of Oracle’s midsize customers. As Nucleus Research iterates, companies poised for growth or seeking to compete against larger competitors absolutely can tap into the power of tier 1 ERP and position themselves as enterprise-class through leveraging Oracle Accelerate solutions.   You can learn more here about The Evolving Business Case for Tier - 1 ERP in Midsize Companies in our exclusive webcast with Nucleus.   ###  

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  • Java 6 Certified with Forms and Reports 10g for EBS 12

    - by John Abraham
    Java 6 is now certified with Oracle Application Server 10g Forms and Reports with Oracle E-Business Suite Release 12 (12.0.6, 12.1.1 and higher). What? Wasn't this already certified? No, but a little background might be useful in understanding why this is a new announcement. We previously certified the use of Java 6 with E-Business Suite Release 12 -- with the sole exception of Oracle Application Server 10g components in the E-Business Suite technology stack. Oracle Application Server 10g originally included Java 1.4.2 as part of its distribution.  E-Business Suite 12 uses, amongst other things, the Oracle Forms and Reports 10g components running on Java 1.4. Java 1.4 in the Oracle Application Server 10g ORACLE_HOME is used exclusively by AS 10g Forms and Reports' for Java functionality.  This version of Java is separate from the Java distribution used by other parts of EBS such as Oracle Containers for Java (OC4J). What's new about this certification? You can now upgrade the older Java 1.4 libraries used by Oracle Forms & Reports 10g to Java 6. This allows you to upgrade the Java releases within the Oracle Application Server 10g ORACLE_HOME to the the same level as the rest of your E-Business Suite technology stack components. Why upgrade? This becomes particularly important for customers as individual vendors' support lifecycle for Java 1.4 reaches End of Life: Oracle's Sun JDK Release 1.4.2's End of Extended Support: February 2013 (Sustaining Support indefinitely after) IBM SDK and JRE 1.4.2's End of Service: September 2013 HP-UX Java 1.4.2's End-of-Life : May 2012 Along with Oracle Forms, Java lies at the heart of the Oracle E-Business Suite.  Small improvements in Java can have significant effects on the performance and stability of the E-Business Suite.  As a notable side-benefit, later versions of Java have improved built-in and third-party tools for JVM performance monitoring and tuning.Our standing recommendation is that you always stay current with the latest available Java update provided by your operating system vendor.  Don't forget to upgrade Forms & Reports to 10.1.2.3 E-Business Suite 12 originally shipped with Oracle Application Server 10g Forms & Reports 10.1.2.0.2.  That version is no longer eligible for Error Correction Support. New Forms and Reports 10g patches are now being released with Forms and Reports 10.1.2.3 as the prerequisite. Forms and Reports 10.1.2.3 was certified for EBS 12 environments in November 2008. If you haven't upgraded your EBS 12 environment to Forms & Reports 10.1.2.3, this is a good opportunity to do so. References Using Latest Update of Java 6.0 with Oracle E-Business Suite Release 12 (My Oracle Support Document 455492.1) Overview of Using Java with Oracle E-Business Suite Release 12 (My Oracle Support Document 418664.1) Oracle Lifetime Support Policy (Oracle Fusion Middleware) IBM Developer Kit Lifecycle Dates HP-UX Java - End of Life Policy & Release Naming Terminology Related Articles OracleAS 10g Forms and Reports 10.1.2.3 Certified With EBS R12 Java 6 Certified with E-Business Suite Release 12

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  • Wisdom Lies in Collaborative Power and Intelligence

    - by kellsey.ruppel
    By Alakh Verma, Director, Platform Technology Solutions   In my recent blog posts, I shared insights on Predictive Analytics (Will Predictive Analytics at 'Speed of Thoughts' Help Businesses?), Real Time Decisions (How critical are Real Time decisions in business today?) and their significance in our lives in general and in businesses today. In the current business paradigm shift- with evolutionary social business, it is paramount that businesses look for wisdom in collaborative power and intelligence and equip their employees with the tools to engage with one another. There is an old time saying that 5 sticks tied together are stronger and unable to break as opposed to an individual stick. We have recently witnessed the power of ordinary people uniting together and fought collaboratively using Facebook and Twitter to topple down dictators in Tunisia, Egypt and Libya—and are threatening absolute rule in Syria. And an India one man’s (Anna Hazare) campaign against corruption went viral, bringing thousands to the streets in support. As anyone who has worked in a sizeable organization knows, there is no guarantee that the organization as a whole will perform efficiently and achieve its goals, even if each employee is individually efficient and every team has a high level of productivity. To achieve enterprise productivity, it is necessary not only for individuals and groups to “do things right” by working productively but also for the enterprise as a whole to “do the right things” - form the right teams, make the right decisions, allocate resources correctly, and effectively coordinate activities across the entire organization. Most organizations fall short of the optimal level of enterprise productivity because of one or more of these reasons, all at a great cost to the business.  They are disconnected from themselves with various parts of the organization unintentionally working at cross-purposes with each other.  Information that exists is not getting shared or reused.  Human talent is not being applied where it is most needed.  The same problems are being solved repeatedly by multiple groups. Intelligent collaboration through automated business processes has the ability to alter the course of any important business activity, with a potentially dramatic impact on the financial performance of the business. Whether it is a simple email exchange, a physical or virtual meeting, a task force, or a large-scale project, the activity is inherently collaborative.  In fact, collaboration can be defined as the work that takes place among people when a business process is not pre-determining how the work should take place. Collaboration is many things: information sharing, brainstorming, problem solving, best practice negotiation, innovation, coordination of activity, alignment of purpose, and so forth.  Collaboration is the “white space” between the business processes; it is the glue that holds an organization together, and the lubricant that allows the machinery to keep running.  Real time search and collaborative capabilities of the right people with the right content supported by defined processes will provide unparallel wisdom in the organization in the most competitive business environment today. Interestingly, technologies such as Oracle WebCenter offer these capabilities in our Web based business transactions and compliment in the overall collaborative intelligence and power to truly transform organizations to social businesses. Looking to learn more about engaging your employees to collaborate together and providing a complete user experience for your customers? You won't want to miss our webcast today! Drive Online Engagement with Intuitive Portals and Websites

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  • New Version 3.1 Endeca Information Discovery Now Available

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Business User Self-Service Data Mash-up Analysis and Discovery integrated with OBI11g and Hadoop Oracle Endeca Information Discovery 3.1 (OEID) is a major release that incorporates significant new self-service discovery capabilities for business users, including agile data mashup, extended support for unstructured analytics, and an even tighter integration with Oracle BI.  · Self-Service Data Mashup and Discovery Dashboards: business users can combine information from multiple sources, including their own up-loaded spreadsheets, to conduct analysis on the complete set.  Creating discovery dashboards has been made even easier by intuitive drag-and drop layouts and wizard-based configuration.  Business users can now build new discovery applications in minutes, without depending on IT. · Enhanced Integration with Oracle BI: OEID 3.1 enhances its’ native integration with Oracle Business Intelligence Foundation. Business users can now incorporate information from trusted BI warehouses, leveraging dimensions and attributes defined in Oracle’s Common Enterprise Information Model, but evolve them based on the varying day-to-day demands and requirements that they personally manage. · Deep Unstructured Analysis: business users can gain new insights from a wide variety of enterprise and public sources, helping companies to build an actionable Big Data strategy.  With OEID’s long-standing differentiation in correlating unstructured information with structured data, business users can now perform their own text mining to identify hidden concepts, without having to request support from IT. They can augment these insights with best in class keyword search and pattern matching, all in the context of rich, interactive visualizations and analytic summaries. · Enterprise-Class Self-Service Discovery:  OEID 3.1 enables IT to provide a powerful self-service platform to the business as part of a broader Business Analytics strategy, preserving the value of existing investments in data quality, governance, and security.  Business users can take advantage of IT-curated information to drive discovery across high volumes and varieties of data, and share insights with colleagues at a moment’s notice. · Harvest Content from the Web with the Endeca Web Acquisition Toolkit:  Oracle now provides best-of-breed data access to website content through the Oracle Endeca Web Acquisition Toolkit.  This provides an agile, graphical interface for developers to rapidly access and integrate any information exposed through a web front-end.  Organizations can now cost-effectively include content from consumer sites, industry forums, government or supplier portals, cloud applications, and myriad other web sources as part of their overall strategy for data discovery and unstructured analytics. For more information: OEID 3.1 OTN Software and Documentation Download And Endeca available for download on Software Delivery Cloud (eDelivery) New OEID 3.1 Videos on YouTube Oracle.com Endeca Site /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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  • Too Many Kittens To Juggle At Once

    - by Bil Simser
    Ahh, the Internet. That crazy, mixed up place where one tweet turns into a conversation between dozens of people and spawns a blogpost. This is the direct result of such an event this morning. It started innocently enough, with this: Then followed up by a blog post by Joel here. In the post, Joel introduces us to the term Business Solutions Architect with mad skillz like InfoPath, Access Services, Excel Services, building Workflows, and SSRS report creation, all while meeting the business needs of users in a SharePoint environment. I somewhat disagreed with Joel that this really wasn’t a new role (at least IMHO) and that a good Architect or BA should really be doing this job. As Joel pointed out when you’re building a SharePoint team this kind of role is often overlooked. Engineers might be able to build workflows but is the right workflow for the right problem? Michael Pisarek wrote about a SharePoint Business Architect a few months ago and it’s a pretty solid assessment. Again, I argue you really shouldn’t be looking for roles that don’t exist and I don’t suggest anyone create roles to hire people to fill them. That’s basically creating a solution looking for problems. Michael’s article does have some great points if you’re lost in the quagmire of SharePoint duties though (and I especially like John Ross’ quote “The coolest shit is worthless if it doesn’t meet business needs”). SharePoinTony summed it up nicely with “SharePoint Solutions knowledge is both lacking and underrated in most environments. Roles help”. Having someone on the team who can dance between a business user and a coder can be difficult. Remember the idea of telling something to someone and them passing it on to the next person. By the time the story comes round the circle it’s a shadow of it’s former self with little resemblance to the original tale. This is very much business requirements as they’re told by the user to a business analyst, written down on paper, read by an architect, tuned into a solution plan, and implemented by a developer. Transformations between what was said, what was heard, what was written down, and what was developed can be distant cousins. Not everyone has the skill of communication and even less have negotiation skills to suit the SharePoint platform. Negotiation is important because not everything can be (or should be) done in SharePoint. Sometimes it’s just not appropriate to build it on the SharePoint platform but someone needs to know enough about the platform and what limitations it might have, then communicate that (and/or negotiate) with a customer or user so it’s not about “You can’t have this” to “Let’s try it this way”. Visualize the possible instead of denying the impossible. So what is the right SharePoint team? My cromag brain came with a fairly simpleton answer (and I’m sure people will just say this is a cop-out). The perfect SharePoint team is just enough people to do the job that know the technology and business problem they’re solving. Bridge the gap between business need and technology platform and you have an architect. Communicate the needs of the business effectively so the entire team understands it and you have a business analyst. Can you get this with full time workers? Maybe but don’t expect miracles out of the gate. Also don’t take a consultant’s word as gospel. Some consultants just don’t have the diversity of the SharePoint platform to be worth their value so be careful. You really need someone who knows enough about SharePoint to be able to validate a consultants knowledge level. This is basically try for any consultant, not just a SharePoint one. Specialization is good and needed. A good, well-balanced SharePoint team is one of people that can solve problems with work with the technology, not against it. Having a top developer is great, but don’t rely on them to solve world hunger if they can’t communicate very well with users. An expert business analyst might be great at gathering requirements so the entire team can understand them, but if it means building 100% custom solutions because they don’t fit inside the SharePoint boundaries isn’t of much value. Just repeat. There is no silver bullet. There is no silver bullet. There is no silver bullet. A few people pointed out Nick Inglis’ article Excluding The Information Professional In SharePoint. It’s a good read too and hits home that maybe some developers and IT pros need some extra help in the information space. If you’re in an organization that needs labels on people, come up with something everyone understands and go with it. If that’s Business Solutions Architect, SharePoint Advisor, or Guy Who Knows A Lot About Portals, make it work for you. We all wish that one person could master all that is SharePoint but we also know that doesn’t scale very well and you quickly get into the hit-by-a-bus syndrome (with the organization coming to a full crawl when the guy or girl goes on vacation, gets sick, or pops out a baby). There are too many gaps in SharePoint knowledge to have any one person know it all and too many kittens to juggle all at once. We like to consider ourselves experts in our field, but trying to tackle too many roles at once and we end up being mediocre jack of all trades, master of none. Don't fall into this pit. It's a deep, dark hole you don't want to try to claw your way out of. Trust me. Been there. Done that. Got the t-shirt. In the end I don’t disagree with Joel. SharePoint is a beast and not something that should be taken on by newbies. If you just read “Teach Yourself SharePoint in 24 Hours” and want to go build your corporate intranet or the next killer business solution with all your new found knowledge plan to pony up consultant dollars a few months later when everything goes to Hell in a handbasket and falls over. I’m not saying don’t build solutions in SharePoint. I’m just saying that building effective ones takes skill like any craft and not something you can just cobble together with a little bit of cursory knowledge. Thanks to *everyone* who participated in this tweet rush. It was fun and educational.

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  • Is Financial Inclusion an Obligation or an Opportunity for Banks?

    - by tushar.chitra
    Why should banks care about financial inclusion? First, the statistics, I think this will set the tone for this blog post. There are close to 2.5 billion people who are excluded from the banking stream and out of this, 2.2 billion people are from the continents of Africa, Latin America and Asia (McKinsey on Society: Global Financial Inclusion). However, this is not just a third-world phenomenon. According to Federal Deposit Insurance Corp (FDIC), in the US, post 2008 financial crisis, one family out of five has either opted out of the banking system or has been moved out (American Banker). Moving this huge unbanked population into mainstream banking is both an opportunity and a challenge for banks. An obvious opportunity is the significant untapped customer base that banks can target, so is the positive brand equity a bank can build by fulfilling its social responsibilities. Also, as banks target the cost-conscious unbanked customer, they will be forced to look at ways to offer cost-effective products and services, necessitating technology upgrades and innovations. However, cost is not the only hurdle in increasing the adoption of banking services. The potential users need to be convinced of the benefits of banking and banks will also face stiff competition from unorganized players. Finally, the banks will have to believe in the viability of this business opportunity, and not treat financial inclusion as an obligation. In what ways can banks target the unbanked For financial inclusion to be a success, banks should adopt innovative business models to develop products that address the stated and unstated needs of the unbanked population and also design delivery channels that are cost effective and viable in the long run. Through business correspondents and facilitators In rural and remote areas, one of the major hurdles in increasing banking penetration is connectivity and accessibility to banking services, which makes last mile inclusion a daunting challenge. To address this, banks can avail the services of business correspondents or facilitators. This model allows banks to establish greater connectivity through a trusted and reliable intermediary. In India, for instance, banks can leverage the local Kirana stores (the mom & pop stores) to service rural and remote areas. With a supportive nudge from the central bank, the commercial banks can enlist these shop owners as business correspondents to increase their reach. Since these neighborhood stores are acquainted with the local population, they can help banks manage the KYC norms, besides serving as a conduit for remittance. Banks also have an opportunity over a period of time to cross-sell other financial products such as micro insurance, mutual funds and pension products through these correspondents. To exercise greater operational control over the business correspondents, banks can also adopt a combination of branch and business correspondent models to deliver financial inclusion. Through mobile devices According to a 2012 world bank report on financial inclusion, out of a world population of 7 billion, over 5 billion or 70% have mobile phones and only 2 billion or 30% have a bank account. What this means for banks is that there is scope for them to leverage this phenomenal growth in mobile usage to serve the unbanked population. Banks can use mobile technology to service the basic banking requirements of their customers with no frills accounts, effectively bringing down the cost per transaction. As I had discussed in my earlier post on mobile payments, though non-traditional players have taken the lead in P2P mobile payments, banks still hold an edge in terms of infrastructure and reliability. Through crowd-funding According to the Crowdfunding Industry Report by Massolution, the global crowdfunding industry raised $2.7 billion in 2012, and is projected to grow to $5.1 billion in 2013. With credit policies becoming tighter and banks becoming more circumspect in terms of loan disbursals, crowdfunding has emerged as an alternative channel for lending. Typically, these initiatives target the unbanked population by offering small loans that are unviable for larger banks. Though a significant proportion of crowdfunding initiatives globally are run by non-banking institutions, banks are also venturing into this space. The next step towards inclusive finance Banks by themselves cannot make financial inclusion a success. There is a need for a whole ecosystem that is supportive of this mission. The policy makers, that include the regulators and government bodies, must be in sync, the IT solution providers must put on their thinking caps to come out with innovative products and solutions, communication channels such as internet and mobile need to expand their reach, and the media and the public need to play an active part. The other challenge for financial inclusion is from the banks themselves. While it is true that financial inclusion will unleash a hitherto hugely untapped market, the normal banking model may be found wanting because of issues such as flexibility, convenience and reliability. The business will be viable only when there is a focus on increasing the usage of existing infrastructure and that is possible when the banks can offer the entire range of products and services to the large number of users of essential banking services. Apart from these challenges, banks will also have to quickly master and replicate the business model to extend their reach to the remotest regions in their respective geographies. They will need to ensure that the transactions deliver a viable business benefit to the bank. For tapping cross-sell opportunities, banks will have to quickly roll-out customized and segment-specific products. The bank staff should be brought in sync with the business plan by convincing them of the viability of the business model and the need for a business correspondent delivery model. Banks, in collaboration with the government and NGOs, will have to run an extensive financial literacy program to educate the unbanked about the benefits of banking. Finally, with the growing importance of retail banking and with many unconventional players eyeing the opportunity in payments and other lucrative areas of banking, banks need to understand the importance of micro and small branches. These micro and small branches can help banks increase their presence without a huge cost burden, provide bankers an opportunity to cross sell micro products and offer a window of opportunity for the large non-banked population to transact without any interference from intermediaries. These branches can also help diminish the role of the unorganized financial sector, such as local moneylenders and unregistered credit societies. This will also help banks build a brand awareness and loyalty among the users, which by itself has a cascading effect on the business operations, especially among the rural and un-banked centers. In conclusion, with the increasingly competitive banking sector facing frequent slowdowns and downturns, the unbanked population presents a huge opportunity for banks to enhance their customer base and fulfill their social responsibility.

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  • A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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  • SQL Server 2008: CASE vs IF-ELSE-IF vs GOTO

    - by Saharsh Shah
    I have some rules in my application and I have written the business logic of that rules in my procedure. At the time of creation of procedure I came to know that CASE statement won't work in my scenario. So I have tried two ways to perform same operations (using IF-ELSE-IF or GOTO) shown as below. Method 1 Using IF-ELSE-IF conditions: DECLARE @V_RuleId SMALLINT; IF (@V_RuleId = 1) BEGIN /*My business logic*/ END ELSE IF (@V_RuleId = 2) BEGIN /*My business logic*/ END ELSE IF (@V_RuleId = 3) BEGIN /*My business logic*/ END /* ... ... ... ...*/ ELSE IF (@V_RuleId = 19) BEGIN /*My business logic*/ END ELSE IF (@V_RuleId = 20) BEGIN /*My business logic*/ END Method 2 Using GOTO statement: DECLARE @V_RuleId SMALLINT, @V_Temp VARCHAR(100); SET @V_Temp = 'GOTO RULE' + CONVERT(VARCHAR, @V_RuleId); EXECUTE sp_executesql @V_Temp; RULE1: BEGIN /*My business logic*/ END RULE2: BEGIN /*My business logic*/ END RULE3: BEGIN /*My business logic*/ END /* ... ... ... ...*/ RULE19: BEGIN /*My business logic*/ END RULE20: BEGIN /*My business logic*/ END Today I have 20 rules. It can be increase to any number in future. If I can able to use CASE statement then I have not any problem with performance, but I can't do that so I am worried about the performance of my procedure. Also one thing to be noticed that this procedure will execute very frequently by application. My questions are: Is there any way to use CASE statement in my procedure? If not, which method is best to use in my procedure to improve the performance of my code? Thanks in advance...

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  • Core Data: Inverse relationship only mirrors when I edit the mutableset. Not sure why.

    - by zorn
    My model is setup so Business has many clients, Client has one business. Inverse relationship is setup in the mom file. I have a unit test like this: - (void)testNewClientFromBusiness { PTBusiness *business = [modelController newBusiness]; STAssertTrue([[business clients] count] == 0, @"is actually %d", [[business clients] count]); PTClient *client = [business newClient]; STAssertTrue([business isEqual:[client business]], nil); STAssertTrue([[business clients] count] == 1, @"is actually %d", [[business clients] count]); } I implement -newClient inside of PTBusiness like this: - (PTClient *)newClient { PTClient *client = [NSEntityDescription insertNewObjectForEntityForName:@"Client" inManagedObjectContext:[self managedObjectContext]]; [client setBusiness:self]; [client updateLocalDefaultsBasedOnBusiness]; return client; } The test fails because [[business clients] count] is still 0 after -newClient is called. If I impliment it like this: - (PTClient *)newClient { PTClient *client = [NSEntityDescription insertNewObjectForEntityForName:@"Client" inManagedObjectContext:[self managedObjectContext]]; NSMutableSet *group = [self mutableSetValueForKey:@"clients"]; [group addObject:client]; [client updateLocalDefaultsBasedOnBusiness]; return client; } The tests passes. My question(s): So am I right in thinking the inverse relationship is only updated when I interact with the mutable set? That seems to go against some other Core Data docs I've read. Is the fact that this is running in a unit test without a run loop have anything to do with it? Any other troubleshooting recommendations? I'd really like to figure out why I can't set up the relationship at the client end.

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  • WebCenter Marketing and Upcoming Events

    - by rituchhibber
    Events: Events: Date Event Name Location/Country October 30, 2012 ResCare Solves Content Lifecycle Challenges with Oracle WebCenter Webcast November 1, 2012 Paper Burying Your HR Processes? Dig Your Way Out With Oracle WebCenter! Webcast November 15, 2012 Social Business Thought Leader Webcast: Three Ways to Fix Your Broken Organization, featuring Christian Finn Webcast Marketing: Marketing: WebCenter Sites Sales eVite:Embrace the Base: Create an Exceptional Online Customer Experience with Oracle WebCenter Sites Directs recipients to the Connected Customer Experience Resource Center to see the latest demos, analyst reports, and customer webcasts promoting WebCenter Sites. For more information Click  here. WebCenter Social Business Thought Leaders Series: Digital Darwinism: How Brands Can Survive the Rapid Evolution of Society and TechnologyBrian Solis, Altimeter Group digital analyst and futuristDecember 13, 2012 10am PDTRegistration available soon, find other content from this speaker here. Webcast: WebCenter Sites for Applications: Disconnected Online Customer Experience? Connect it with Oracle WebCenter November 8, 2012  eVite | Registration Page WebCenter in Action Customer & Partner webcast series: Started earlier in FY13, a new webcast series featuring WebCenter customer deployments that are executed by a partner.The next webcast in the series will be November 14th:Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter Click here to learn more. OnDemand Webcast: ResCare Solves Content Lifecycle Challenges with Oracle WebCenterComplex documents must be created, assembled, reviewed, and tracked. To avoid fragmented, chaotic information processes, organizations must adopt an integrated set of strategies, standards, best practices, and technologies for managing information. Attend this webcast to learn how Oracle WebCenter has allowed ResCare to: solve content lifecycle challenges, reduce compliance and business risks and increase adoption of intranet as primary business communication tool. On-Demand Assets Date Event Name Location/Country On Demand Avoid Social Media Fatigue - Learn the 9 C’s of Customer Engagement, featuring Ray Wang, Principal Analyst and CEO, Constellation Research Webcast On Demand WebCenter in Action Series: Hitachi Data Systems Improves Global Web Experience with Oracle WebCenter, presented by Hitachi Data Systems and Lingotek. Webcast On Demand Managing Social Relationships for the Enterprise, featuring Jeremiah Owyang, Industry Analyst, Altimeter Group and Reggie Bradford, Vice President, Oracle Webcast On Demand Oracle’s Vision for the Social-Enabled Enterprise, presented by Mark Hurd, Thomas Kurian and Reggie Bradford Webcast On Demand WebCenter in Action Series: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter, presented by Qualcomm and Keste. Webcast On Demand Social Business Thought Leaders Series: 6 Counterintuitive Best Practices for Social Collaboration Adoption, featuring John Brunswick, Oracle. Webcast On Demand Oracle WebCenter Connects Patients and Researchers in Cancer Control Mission, presented by Canadian Partnership Against Cancer and App-Systems Webcast On Demand Oracle WebCenter: Modernize, Aggregate and Extend Your Portals Webcast On Demand Top 10 Technology Trends Driving Business Innovation, featuring Andy Mulholland, CTO, Capgemini Webcast On Demand Ancestry.com Helps Families Uncover History with Oracl e WebCenter Webcast On Demand Organic Business Networks: Doing Business in a Hyper-Connected World, featuring Mike Fauscette, GVP, IDC Webcast On Demand Social Business and Innovation, featuring John Mancini, President, AIIM Webcast On Demand Do More with Oracle WebCenter: Expand Beyond Web Experience Management Webcast On Demand Race Against the Machine, featuring Andrew McAfee, author and principal scientist at MIT Webcast On Demand Introducing Oracle WebCenter Sites 11gR1: Transforming the Online Experience Webcast On Demand Mobile is the New Face of Engagement, featuring Ted Schadler, Vice President & Principal Analyst, Forrester Research Inc Webcast Analyst Report: IDC Research: Oracle Debuts New Release of Oracle WebCenter Sites.

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  • Oracle Cloud Hiring Event at Oracle in Redwood on November 9th

    - by user769227
    Wow, 24 hours to go until Cloud Hire 2012 at Oracle! Friday is going to be a great day for many looking to make a life and career changing move. In case you haven’t heard, Oracle is hosting Cloud Hire 2012 this Friday, November 9, at the Oracle Conference Center on our World Wide Headquarters campus in Redwood Shores. This is a one-of-a-kind event to be sure and we are still registering online! We are aggressively expanding our Cloud Development and Product Management organizations to meet to ever-growing demand for Oracle Cloud. And, from this event alone, we are hoping to hire 25+ Developers, Inbound and Outbound Product Managers, Technical Leaders and QA Engineers across several Oracle Cloud groups, including: · Data and Insight Services: Big Data as a Service/Business Directory · Cloud Infrastructure · Application Marketplace · Cloud Portal · Product Management and Marketing: Outbound/Inbound · Testing/Quality Assurance · Cloud Social Platform: Analytics, Media, Big Data, Text Analytics, High Performance Search, · Cloud Social Platform - Social Relationship Management: Mobile Development/Social Network Integrations Why attend this event? Just Google Larry Ellison’s 2012 OpenWorld keynote address and you will learn why! Oracle Cloud is growing every day and we are scaling, adding new products and revolutionizing and improving all areas of the Oracle Cloud. There is no company that can come close to the comprehensive product lineup, services, capabilities and global reach and delivery of Oracle’s Cloud. This why it is a great time to work for Oracle: where consistent, stable financial growth rules and high impact technological advances are occurring every day. If you are serious about managing an upward, expansive path in your career, while staying on the leading edge and making big career impacts, you should join Oracle. Whether you want to design and develop or manage Social, Infrastructure or Applications in the Cloud, you can do it all at Oracle. Whether you’re a Technical Leader, Developer, Architect or Product Manager/Strategist, we are hiring now! Come check us out on Friday, November 9 in-person and see why Oracle Cloud is the place to take your career! RSVP here: and Learn more about the hiring teams in attendance here. Here are just some of the big things happening on Friday, November 9: · 830-3pm: Registration/Refreshments, Oracle Conference Center, 350 Oracle Parkway, Redwood Shores, CA (free parking) · 9am – 3pm: Ongoing Hiring Team Discussions and Product Demos include: Social Marketing, Social Engagement, Social Monitoring, Insight / View, KPI Bundles, Business Directory, Virtualization, Messaging, Provisioning, Cloud Portal · 10:30am – Speaker: Gopalan Arun, Vice President, Oracle Cloud Development Bio: Arun has been with Oracle for 18 years+. He is a testament to the stability and career growth that you can achieve working for Oracle. Arun began as a Developer and ascended through several product organizations into key leadership roles. Over his 18 years at Oracle, he has built and shipped many Database and Middleware products. Arun is one of the founding members of the Oracle Cloud and currently leads the development of many of the core infrastructure and developer-facing services of the Oracle Cloud. Topic: Oracle Cloud for the Developer · 1pm – Speaker: Naresh Revanuru, Lead Architect, Oracle Cloud Bio: Naresh is currently leading Java, Storage and Compute services for Oracle Cloud. Naresh also helps drive decisions for broad based Cloud topics that affect multiple services. http://www.linkedin.com/in/nareshrevanuru Topic: Oracle Cloud Architectural Overview and Challenges to Solve · 1pm-3pm: Ongoing Hiring Team Discussions and Product Demos

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  • What are the best ways to scale small business applications ?

    - by Rachel
    I have one small online sale business but I want to make it scalable at limited expense and so am looking out at various services which can help me make my business scalable. I was looking into Amazon Web Services and it seems to be a viable option. Are there any other ways for adding scalability to small online businesses ?

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  • Is it abuse to put application/business logic inside of jQuery plugins?

    - by RenderIn
    Is it appropriate to create jQuery plugins which are specific to a single page? I've been creating generic plugins that are not tied to any context and contain no business logic, but some people I've talked to suggest that almost all javascript, including business logic and logic specific to a single page, should be inside of jQuery plugins. Is it appropriate to have a validateformXYZ plugin which validates a specific HTML form? I'm buying into jQuery 100% but am not sure if this is a misuse or not.

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  • Java Embedded @ JavaOne: Q & A

    - by terrencebarr
    There has been a lot of interest in Java Embedded @ JavaOne since it was announced a short while ago (see my previous post). As this is a new conference we did get a number of questions regarding the conference. So we put together a brief Q & A on audience focus, dates, registrations, pricing, submissions, etc. Hope this helps and, remember, the Call for Papers ends next week, Jul 18th 2012! Cheers, – Terrence    Java Embedded @ JavaOne : Q & A  Q. Where can I learn more about “Java Embedded @ JavaOne”? A. Please visit: http://oracle.com/javaone/embedded Q. What is the purpose of “Java Embedded @ JavaOne”? A. This net-new event is designed to provide business and technical decision makers, as well as Java embedded ecosystem partners, a unique occasion to come together and learn about how they can use Java Embedded technologies for new business opportunities. Q. What broad audiences would benefit by attending “Java Embedded @ JavaOne”? A. Java licensees; Government agencies; ISVs, Device Manufacturers; Service Providers such as Telcos, Utilities, Healthcare, Energy, Smart Grid/Smart Metering; Automotive/Telematics; Home/Building Automation; Factory Automation; Media/TV; and Payment vendors. Q. What business titles would benefit by attending “Java Embedded @ JavaOne”? A. The ideal audience for this event is business and technical decision makers (e.g. System Integrators, CTO, CXO, Chief Architects/Architects, Business Development Managers, Project Managers, Purchasing managers, Technical Leads, Senior Decision Makers, Practice Leads, R&D Heads, and Development Managers/Leads). Q. When is “Java Embedded @ JavaOne” taking place? A. The event takes place on Wednesday, Oct. 3th through Thursday, Oct. 4th. Q. Where is “Java Embedded @ JavaOne” taking place? A. The event takes place in the Hotel Nikko. Q. Won’t “Java Embedded @ JavaOne” impact the flagship JavaOne conference since the Hotel Nikko is one of the 3 flagship JavaOne conference’s venue hotels? A. No. Separate space in the Hotel Nikko will be used for “Java Embedded @ JavaOne” and will in no way impact scale and scope of the flagship JavaOne conference’s content mix. Q. Will there be a call for papers for “Java Embedded @ JavaOne”? A. Yes.  The call for papers has started but is ONLY for business focused submissions. Q. What type of business submissions can I make for “Java Embedded @ JavaOne”? A. We are accepting 3 types of business submissions: Best Practices: Java Embedded business solutions, methods, and techniques that consistently show results superior to those achieved with other means, as well as discussions on how Java Embedded can improve business operations, and increase competitive differentiation and profitability. Case Studies: Discussions with Oracle customers and partners that describe the unique business drivers that convinced them to implement Java Embedded as part of an infrastructure technology mix. The discussions will highlight the issues they faced, the decision making involved, and the implementation choices made to create value and improve business differentiation. Panel: Moderator-driven open discussion focused on the emerging opportunities Java Embedded offers businesses, as well as other topics such as strategy, overcoming common challenges, etc. Q. What is the call for papers timeline for “Java Embedded @ JavaOne”? A. The timeline is as follows: CFP Launched – June 18th Deadline for submissions – July 18th Notifications (Accepts/Declines) – week of July 29th Deadline for speakers to accept speaker invitation – August 10th Presentations due for review – August 31st Q. Where can I find more call for paper details for “Java Embedded @ JavaOne”? A. Please go to: http://www.oracle.com/javaone/embedded/call-for-papers/information/index.html Q. How much does it cost to attend “Java Embedded @ JavaOne”? A. The cost to attend is: $595.00 U.S. — Early Bird (Launch date – July 13, 2012) $795.00 U.S. — Pre-Registration (July 14 – September 28, 2012) $995.00 U.S. — Onsite Registration (September 29 – October 4, 2012) Q. Can an attendee of the flagship JavaOne event and Oracle OpenWorld attend “Java Embedded @ JavaOne”? ?A. Yes.  Attendees of both the flagship JavaOne event and Oracle OpenWorld can attend “Java Embedded @ JavaOne” by purchasing a $100.00 U.S. upgrade to their full conference pass. Filed under: Mobile & Embedded Tagged: Call for Papers, Java Embedded @ JavaOne, JavaOne San Francisco

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  • Oracle OpenWorld Preview: Real World Perspectives from Oracle WebCenter Customers

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} If you frequent the Oracle WebCenter blog you’ve probably read a lot about the customer experience revolution over the last few months.  An important aspect of the customer experience revolution is the increasing role that peers play in influencing how others perceive a product, brand or solution, simply by sharing their own, real-world experiences.  Think about it, who do you trust more -- marketers and sales people pitching polished messages or peers with similar roles and similar challenges to the ones you face in your business every day? With this spirit in mind, this polished marketer personally invites you to hear directly from Oracle WebCenter customers about their real-life experiences during our customer panel sessions at Oracle OpenWorld next week.  If you’re currently using WebCenter, thinking about it, or just want to find out more about best practices in social business, next-generation portals, enterprise content management or web experience management, be sure to attend these sessions: CON8899 - Becoming a Social Business: Stories from the Front Lines of Change Wednesday, Oct 3, 11:45 AM - 12:45 PM - Moscone West - 3000Priscilla Hancock - Vice President/CIO, University of Louisville Kellie Christensen - Director of Information Technology, Banner EngineeringWhat does it really mean to be a social business? How can you change your organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. This session will take a thought-provoking look at becoming a social business from the inside. CON8900 - Building Next-Generation Portals: An Interactive Customer Panel DiscussionWednesday, Oct 3, 5:00 PM - 6:00 PM - Moscone West - 3000Roberts Wayne - Director, IT, Canadian Partnership Against CancerMike Beattie - VP Application Development, Aramark Uniform ServicesJohn Chen - Utilities Services Manager 6, Los Angeles Department of Water & PowerJörg Modlmayr - Head of Product Managment, Siemens AGSocial and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM NirvanaThursday, Oct 4, 12:45 PM - 1:45 PM - Moscone West - 3001Stephen Madsen - Senior Management Consultant, Alberta Agriculture and Rural DevelopmentHimanshu Parikh - Sr. Director, Enterprise Architecture & Middleware, Ross Stores, Inc.Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we're not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. CON8897 - Using Web Experience Management to Drive Online Marketing SuccessThursday, Oct 4, 2:15 PM - 3:15 PM - Moscone West - 3001Blane Nelson - Chief Architect, Ancestry.comMike Remedios - CIO, ArbonneCaitlin Scanlon - Product Manager, Monster WorldwideEvery year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from customers on how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. Your Handy Guide to WebCenter at Oracle OpenWorld Want a quick and easy guide to all the keynotes, demos, hands-on labs and WebCenter sessions you definitely don't want to miss at Oracle OpenWorld? Download this handy guide, Focus on WebCenter. More helpful links: * Oracle OpenWorld* Oracle Customer Experience Summit @ OpenWorld* Oracle OpenWorld on Facebook * Oracle OpenWorld on Twitter* Oracle OpenWorld on LinkedIn* Oracle OpenWorld Blog

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