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  • Last Chance At Space

    - by Grant Fritchey
    All entries for the DBA In Space contest have to be in by this Friday, the 18th. I’m so jealous of all of you who can enter this contest. Just think about it. You’re getting a chance to take a sub-orbital rocket ride. But, here’s the kicker, the chances are limited to data professionals. That’s a pretty small sub-set when you think about it. Further, you have to gotten the answers to the quiz questions correct, which only takes a little bit of honest research, but come on. That further limits the result set. You’ve really got an excellent shot at this (and the jealousy rears it’s ugly head again). If you haven’t finished your entry, go on over to the link and get it taken care of. There’s really no reason to not do it. Oh, and by the way, if you’re one of those (I’d say crazy) people who don’t want to ride the rocket, you can take the prize in cash. Although I’d be mighty disappointed in you if you did.

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  • Customer Experience Metrics That Matter Most

    - by Charles Knapp
    When customers contact your company, they don't ask to be deflected or handled or converted. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as deflection rates, handling times, and conversion rates. In this new Oracle AppCast podcast, tune in to this conversation with me about customer experience metrics that you can use to grow your business. Would you like to learn more? Please join us at the one of a kind Customer Experience Summit at the Oracle OpenWorld Conference, October 3-5 in San Francisco.

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  • Can it be useful to build an application starting with the GUI?

    - by Grant Palin
    The trend in application design and development seems to be starting with the "guts": the domain, then data access, then infrastructure, etc. The GUI seems to usually come later in the process. I wonder if it could ever be useful to build the GUI first... My rationale is that by building at least a prototype GUI, you gain a better idea of what needs to happen behind the scenes, and so are in a better position to start work on the domain and supporting code. I can see an issue with this practice in that if the supporting code is not yet written, there won't be much for the GUI layer to actually do. Perhaps building mock objects or throwaway classes (somewhat like is done in unit testing) would provide just enough of a foundation to build the GUI on initially. Might this be a feasible idea for a real project? Maybe we could add GDD (GUI Driven Development) to the acronym stable...

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  • What Is the Experience Revolution – and Why Does it Matter?

    - by Charles Knapp
    Customer experience is how your customer perceives the sum of their interactions with your organization throughout their buying, service delivery, and ownership experiences. In our highly connected online, phone, social, and mobile interactions, it’s easy to lose a dissatisfied customer – who can readily dissuade future customers. Nevertheless, great brand experiences still deliver top margins and low-cost repeat business. The Experience Revolution seamlessly connects customer-facing interactions with employee-facing CRM transactions. While your organization has invested in some of these capabilities, how well do the pieces work for your customers? Is it time for your organization to join the Experience Revolution? We invite you to join Oracle President Mark Hurd for an incredible, educational evening on June 25, from 6:00 – 9:00 p.m. in New York City.  Attend to see and learn: What leading brands do to win over customers How to unlock the value of customer experiences The bottom-line effect of great experiences Why doing nothing is not an option

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  • Azure

    - by Grant Fritchey
    I've been tasked to learn SQL Azure, as well as test all the Red Gate products on it. My one, BIG, fear has been that I'll receive some mongo bill in the mail because I've exceeded the MSDN testing limit. I know people that have had that problem. I've been trying to keep an eye on my usage, but, let's face it, it's not something I think about every day. But now I don't have to. Red Gate has been working with Azure, long before I showed up. They already released a little piece of software that I just found out about, it's called CloudTally. It gathers your usage and sends you a daily email so you can know if you're starting to approach that limit. Check it out, it's free.

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Avoiding the Black Hole of Leads

    - by Charles Knapp
    Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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  • Sharing My Thoughts on Space Flight

    - by Grant Fritchey
    This went out in the DBA newsletter from Red Gate, but I enjoyed writing it so much, I thought I'd share it to a wider audience: I grew up watching the US space program. I watched men walk on the moon for the first time in 1969, when I was only six years old. From that moment on, I dreamed of going into space. I studied aeronautics and tried to get into the Air Force Academy, all in preparation for my long career as an astronaut. Clearly, that didn't quite work out for me. But it sure could for you. At Red Gate, we're running a new contest: DBA in Space. The prize is a sub-orbital flight. When I first got word of this contest, my immediate response was, "And you need me to go right away and do a test flight? Excellent!" No, no test flight needed, plus I was pretty low on the list of volunteers. "That's OK, I'll just enter." Then I was told that, as a Red Gate employee, I couldn't win. My next response was, "I quit".eventually, I was talked down off the ledge, and agreed to help make this special for some other DBA. Many (most?) of us are science fiction fans, either the soft science of Star Trek and Star Wars, or the hard science of Niven and Pournelle, or Allen Steele. We watched the Shuttles go up and land. We've been dreaming of our own trips into orbit and our vacation-home on the Moon for a long, long time. All that might not arrive on schedule, but you've got a shot at breaking clear of the atmosphere. The first stage is a video quiz, starring Brad McGehee, and it's live at www.DBAinSpace.com now. Go for it. Good luck and God speed!

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  • Oracle Endeca "Getting Started" Partner Guide

    - by Grant Schofield
    For partners looking for a concise step by step guide to getting started with Oracle Endeca Information Discovery, here it is to help you get started as quickly as possible. Step 1: Join the Knowledge Zone as a company and an individual - this will give you a) the right to resell Oracle Endeca ID, and b) notice of any free / subsidised training events in your region Step 2: For a quick general overview & positioning see the following article, in particular the Agile BI Video series which are useful in sharing with prospective clients. Also find a link to the official OEID Data Sheet. Step 3: For a more detailed overview there is a live recorded OEID partner webcast with downloadable slides. In conjunction with this, your sales / presales team have free access to the official OEID Partner Playbook as well as the full Oracle price book. Step 4: Download the OEID software and install. Please be aware you will need a 64-bit machine & a 64-bit Operating System. A useful solution for partners that have a 32-bit Operating System is to use Oracle's free VirtualBox software to quickly and easily create a Linux image and install on that. Step 5: Attend a free / subsidised training event in your region. Please join the Knowledge Zone as an Individual (opt in) to be informed of these. We will also publish these via the blog Things are moving fast, so please be aware that the team are working hard to produce more and more material such as downloadable data sets (structured / unstructured), a downloadable image, access to demos, and over the next few weeks we will update this article as soon as new material becomes available!

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  • Passoker Online Betting Use of Oracle NoSQL Database

    - by Charles Lamb
    Here's an Oracle NoSQL Database customer success story for Passoker, an online betting house. http://www.oracle.com/us/corporate/customers/customersearch/passoker-1-nosql-ss-1863507.html There are a lot of great points made in the Solutions section, but as a developer the one I like the most is this one: Eliminated daily maintenance related to single-node points-of-failure by moving to Oracle NoSQL Database, which is designed to be resilient and hands-off, thus minimizing IT support costs

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  • Extending Oracle Fusion Applications with Oracle ADF - Live training

    - by Grant Ronald
    We in the Product Management and Curriculum development team have been working on a new course which explains how to customize Fusion Applications with Oracle ADF.  This focuses on features such as MDS and Web Center Composer and shows how you can customize and personalize a Fusion application through task flows, validation layer and UI.  This new training material is available as on "on-demand" and features live video, demonstrations, whiteboarding and powerpoint. This is a key feature of our stack and understanding how you can harness it will give you incredible power and flexibility in your applications.  

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  • New Oracle Endeca Knowledge Zone

    - by Grant Schofield
    The OEID Knowledge Zone is now live and active at the following link: http://www.oracle.com/partners/en/knowledge-zone/middleware/endeca-information-discovery-1560114.html Partners looking to become OEID partners and develop an Endeca competency should ensure a) that your company is registered (which will give you rights to resell Endeca) and b) that you join as an individual - which will ensure that we can automatically keep you posted on up coming training & briefing events in your region Please be aware that Oracle Endeca ID specialization is due to be launched in September and that the Knowledge Zone will be in a state of ongoing development until then while more and more content is transferred.

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  • Real World ADF - another new ADF book hits the stands

    - by Grant Ronald
    I'm pleased to report that yet another Oracle ADF book hits the bookstores this month.  One of my fellow Product Managers, Jobinesh, has written Oracle ADF Real World Developer's Guide.   I'm currently awaiting a copy for review and can't wait to get into this book.  Jobinesh is an incredibly smart and switched-on technical ADF guru and I'm convinced I'm going to learn a whole lot of tips and techniques from this book. Once I get my hands on a copy I'll be writing up a full review. As someone who has written an Oracle ADF book already, I know the effort that goes into something like that, so well done Jobinesh.

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  • How can I have a Bluetooth Keyboard Auto-Connect at Startup?

    - by Grant
    I have a bluetooth keyboard for my HTPC. I pair it with my computer via bluetooth, and it works fine. However, when I turn off the keyboard or my computer, it has to connect again (which requires me entering a passcode on the computer and keyboard) when I turn them back on. I've looked through many forums and through that I have found that I'm missing some seemingly vital bluetooth files: /etc/default/bluetooth /etc/init.d/bluetooth /etc/bluetooth/hcid.conf In the instructions that I've found online so far, I must change certain lines in any of these files. I am unable to, since they do not exist. Am I missing a dependency or something? I've also tried installing Blueman but that didn't help at all. I'm running Ubuntu 10.10 (Maverick). Original post: http://ubuntuforums.org/showthread.php?t=1643386&highlight=bluetooth

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  • Do you want to be an officially certified Oracle ADF Developer?

    - by Grant Ronald
    We have just released an official certification exam for Oracle ADF Development.  This exam is aimed that those who are already getting hands-on with ADF and would like an official certification of their development skills. I was involved in writing some of the exam questions and this was an interesting experience.  We were looking to test not only a knowledge of the framework, but also a practical application of that knowledge.  Trying to do that in a clear question which related to multiple choice questions was sometimes difficult but I think we’ve produced a testing exam which, if you pass, shows a strong practical knowledge of ADF. Enjoy!

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  • If I intend to use Hadoop is there a difference in 12.04 LTS 64 Desktop and Server?

    - by Charles Daringer
    Sorry for such a Newbie Question, but I'm looking at installing M3 edition of MapR the requirements are at this link: http://www.mapr.com/doc/display/MapR/Requirements+for+Installation And my question is this, is the Desktop Kernel 64 for 12.04 LTS adequate or the "same" as the Server version of the product? If I'm setting up a lab to attempt to install a home cluster environment should I start with the Server or Dual Boot that distribution? My assumption is that the two are the same. That I can add any additional software to the 64 as needed. Can anyone elaborate on this? Have I missed something obvious?

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  • Windows 8 for productivity?

    - by Charles Young
    At long last I’ve started using Windows 8.  I boot from a VHD on which I have installed Office, Visio, Visual Studio, SQL Server, etc.  For a week, now, I’ve been happily writing code and documents and using Visio and PowerPoint.  I am, very much, a ‘productivity’ user rather than a content consumer.   I spend my days flitting between countless windows and browser tabs displayed across dual monitors.  I need to access a lot of different functionality and information in as fluid a fashion as possible. With that in mind, and like so many others, I was worried about Windows 8.  The Metro interface is primarily about content consumption on touch-enabled screens, and not really geared for people like me sitting in front of an 8-core non-touch laptop and an additional Samsung monitor.  I still use a mouse, not my finger.  And I create more than I consume. Clearly, Windows 8 won’t be viable for people like me unless Metro keeps out of my hair when using productivity and development tools.  With this in mind, I had long expected Microsoft to provide some mechanism for switching Metro off.  There was a registry hack in last year’s Developer Preview, but this capability has been removed.   That’s brave.  So, how have things worked out so far? Well, I am really quite surprised.  When I played with the Developer Preview last year, it was clear that Metro was unfinished and didn’t play well enough with the desktop.  Obviously I expected things to improve, but the context switching from desktop to full-screen seemed a heavy burden to place on users.  That sense of abrupt change hasn’t entirely gone away (how could it), but after a few days, I can’t say that I find it burdensome or irritating.   I’ve got used very quickly to ‘gesturing’ with my mouse at the bottom or top right corners of the screen to move between applications, using the Windows key to toggle the Start screen and generally finding my way around.   I am surprised at how effective the Start screen is, given the rather basic grouping features it provides.  Of course, I had to take control of it and sort things the way I want.  If anything, though, the Start screen provides a better navigation and application launcher tool than the old Start menu. What I didn’t expect was the way that Metro enhances the productivity story.  As I write this, I’ve got my desktop open with a maximised Word window.  However, the desktop extends only across about 85% of the width of my screen.  On the left hand side, I have a column that displays the new Metro email client.  This is currently showing me a list of emails for my main work account.  I can flip easily between different accounts and read my email within that same column.  As I work on documents, I want to be able to monitor my inbox with a quick glance. The desktop, of course, has its own snap feature.  I could run the desktop full screen and bring up Outlook and Word side by side.  However, this doesn’t begin to approach the convenience of snapping the Metro email client.  Consider that when I snap a window on the desktop, it initially takes up 50% of the screen.  Outlook doesn’t really know anything about snap, and doesn’t adjust to make effective use of the limited screen estate.  Even at 50% screen width, it is difficult to use, so forget about trying to use it in a Metro fashion. In any case, I am left with the prospect of having to manually adjust everything to view my email effectively alongside Word.  Worse, there is nothing stopping another window from overlapping and obscuring my email.  It becomes a struggle to keep sight of email as it arrives.  Of course, there is always ‘toast’ to notify me when things arrive, but if Outlook is obscured, this just feels intrusive. The beauty of the Metro snap feature is that my email reader now exists outside of my desktop.   The Metro app has been crafted to work well in the fixed width column as well as in full-screen.  It cannot be obscured by overlapping windows.  I still get notifications if I wish.  More importantly, it is clear that careful attention has been given to how things work when moving between applications when ‘snapped’.  If I decide, say to flick over to the Metro newsreader to catch up with current affairs, my desktop, rather than my email client, obligingly makes way for the reader.  With a simple gesture and click, or alternatively by pressing Windows-Tab, my desktop reappears. Another pleasant surprise is the way Windows 8 handles dual monitors.  It’s not just the fact that both screens now display the desktop task bar.  It’s that I can so easily move between Metro and the desktop on either screen.  I can only have Metro on one screen at a time which makes entire sense given the ‘full-screen’ nature of Metro apps.  Using dual monitors feels smoother and easier than previous versions of Windows. Overall then, I’m enjoying the Windows 8 improvements.  Strangely, for all the hype (“Windows reimagined”, etc.), my perception as a ‘productivity’ user is more one of evolution than revolution.  It all feels very familiar, but just better.

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  • Installing Oracle Forms 11g - how do you do it correctly?

    - by Grant Ronald
    Every now and then on the OTN lists we see customers having a few issues installing Oracle Forms 11g.  To try and address this, we've put together a couple of support notes to help people.  If you have access to MyOracleSupport, you should access note:854117.1 which shows the steps with nice clear screenshots.If you want to see a video of the install steps then check out note:1088873.1To configure SSO with 11g you should go to note:852352.1 and for maintenance information go to note:1073776.1

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  • Windows Azure AppFabric SDK - June CTP - Download issues

    - by Charles Young
    Microsoft has announced availability of the June CTP for Windows Azure AppFabric. See http://blogs.msdn.com/b/appfabric/archive/2011/06/20/announcing-the-windows-azure-appfabric-june-ctp.aspx. This is an exciting release and provides greater insight into where the AppFabric team is heading in terms of developer and management tooling. Microsoft is offering space in the cloud to experiment with the CTP, but this is limited, so register early to get a namespace! You can download the SDK for the June CTP. However, we ran into a lot of trouble trying to do this today. Whenever we followed the link, we ended up on the page for the May CTP. We found what appeared to be a workaround which we were able to repeat on another box (and which I reported on Connect), but then a few minutes later I couldn't repeat it. Just now, the given link appears to be working every time in IE, but not in Firefox!   Frankly, the behaviour seems random!   It looks like the same URL points to two different pages, and I suspect that which page you end up on is hit and miss. The link to the download page is http://www.microsoft.com/download/en/details.aspx?id=17691. If you end up on the wrong page, try again later and you may get to the right place. Or try googling "Windows Azure AppFabric SDK CTP – June Update" and following a link to this page. For some reason, that sometimes seems to work. Good luck!

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  • 'Unable to mount Filesystem' Error

    - by Charles
    Trying to extract data from a 'bricked' Western Digital MyBook Live 2tb drive. I came across a forum that advised to use Ubuntu (booted from a CD) on my Macbook. Managed to download and create a boot CD for Ubuntu (like this little operating system btw). Booted the machine with the CD and plugged the drive (which I had extracted from it's casing and placed into a external USB SATA case & plugged to the laptop). The drive is seen by Ubuntu but each time I click on the drive, it gives me the following error: Unable to mount 2.0 TB Filesystem Error mounting: mount: wrong fs type, bad option, bad superblock on /dev/sdb4, missing codepage or helper program, or other error In some cases useful info is found in syslog -try dmesg | tail or so I am new to this and spent quite some time searching this site to see if I could find a solution to this problem without troubling anyone. I came up with a few that came close but some of the questioners mentioned that they had lost data...which scared me from going further. I need to basically extract 1 particular folder from the drive. If I can get to mount this volume 'sdb4', there is a folder called 'My_Work' which I need to back up. The rest I have/had a copy of. When I typed in dmesg | tail...I got several lines..but I think ones that are relevant are: [ 406.864677] EXT4-fs (sdb4): bad block size 65536 [ 429.098776] hfs: write access to a journaled filesystem is not supported, use the force option at your own risk, mounting read-only [ 439.786365] hfs: write access to a journaled filesystem is not supported, use the force option at your own risk, mounting read-only [ 445.982692] EXT4-fs (sdb4): bad block size 65536 [ 1565.841690] EXT4-fs (sdb4): bad block size 65536 I read somewhere to try/check 'sudo fdisk -l /dev/sdb4'. It gave me the following result: Disk /dev/sdb44: 1995.8 GB, 1995774623744 bytes 255 heads, 63 sectors/track, 242639 cylinders, total 3897997312 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 Disk /dev/sdb4 doesn't contain a valid partition table This is where I reached and got frustrated and decided to try & get help on this without digging myself deeper into a hole! I understand that the answer may already be out there. If so, could someone please point me in the right direction. And if not, could someone please resolve (if possible) my situation!

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  • A outsiders view of Fusion Apps.

    - by Grant Ronald
    Over the last couple of years I've heard some people comment that "Fusion isn't real".  I've heard customers say they wanted to choose different technology stacks because they felt that Fusion "wouldn't work for them". Interesting to hear an outsiders view of Fusion Apps. To one particular customer who asked me "do you think I've painted myself into a corner by choosing ..." (and I'll not name the product he mentioned) - Yes, I do think you are in a corner now ;o)  

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  • Now you can design ADF applications that look like Fusion Apps

    - by Grant Ronald
    One possible failure point in ADF applications (and I’ve seen happen) is getting Web designers to build the UI without any knowledge of what ADF does.  The resulting design may look pretty but might be virtually impossible to implement using ADF. To help address this Oracle have released a set of Visio templates which help guide you in “Fusion”/ADF look and feel.  I’ve been lucky enough to have some of our usability teams mock up these templates for some ADF projects I’ve been working on and they are a great help in conceptualising the final applications. You can find out more about these Visio ADF templates here.

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  • Hands on with Endeca Information Discovery

    - by Grant Schofield
    I would like to draw your attention to a very useful external site for partners looking to self-start with Endeca. Using the information in this site you or your team should be able to be up and running with your first Agile BI application built in a few hours.   Endeca123.Com For those who learn best by doing, this is a great way to get a head start prior to attending classroom based training.

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  • Blueprints API for Oracle NoSQL Database

    - by Charles Lamb
    Here's an implementation of the Blueprints API for Oracle NoSQL Database. https://github.com/dwmclary/blueprints-oracle-nosqldb Blueprints is a collection of interfaces, implementations, ouplementations, and test suites for the property graph data model. Blueprints is analogous to the JDBC, but for graph databases. As such, it provides a common set of interfaces to allow developers to plug-and-play their graph database backend. Moreover, software written atop Blueprints works over all Blueprints-enabled graph databases. Within the TinkerPop software stack, Blueprints serves as the foundational technology for: Pipes: A lazy, data flow framework Gremlin: A graph traversal language Frames: An object-to-graph mapper Furnace: A graph algorithms package Rexster: A graph server

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  • Change A-Record in Hetzner Konsoleh

    - by Charles
    I am a Hetzner level 19 shared hosting client and would like to change the A-record for my domain. When I log in to konsoleh, I see which IP-address it points to at the moment, but not where I can change it. Does anyone know how to do it? Thanks! Solution I called Hetzner support. It was because I had to log in with my client id, not with my domain. Then I could just click on the A-record and edit it.

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