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  • The Numbers of Customer Experience

    - by Christie Flanagan
    This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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  • Eyes easily get dry and itchy [closed]

    - by Lo Wai Lun
    I have currently working as a programmer for half a year Very often, I often looking the monitors with natural contrast and brightness. Still when the weather is getting cold, my eyes feel dry and itchy. Sometimes I can see some red 'tree-roots' (capillaries) near iris. At home, i sometimes use my notebook for 13" or Galaxy Nexus Brightness are also natural contrast and brightness , a bit dim How should we take care of our eyes under this scenario?

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Essential Tools for the WPF Novice

    When Michael sets out to do something, there are no half-measures; So when he set out to learn WPF, we all stand to benefit from the thorough research that he put into the task. He wondered what utility applications could assist programming in WPF. Here are the fruits of all his work.

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  • Outlying DBAs

    - by steveh99999
    Read an interesting book recently, ‘Outliers – the story of success’ by Malcolm Gladwell. There’s a good synopsis of the book here on wikipedia. I don’t want to write in detailed review of the book, but it’s well worth a read. There were a couple of sections which I thought were possibly relevant to IT professionals and DBAs in particular. Firstly, ‘the 10,000 hour rule’, in this section Gladwell asserts that to be a real ‘elite performer’ takes 10,000 hours of practice. ‘Practice isn’t the thing you do once you’re good, it’s the thing you do that makes you good’.  He gives many interesting examples – the Beatles, Bill Gates etc – but I was wondering could this be applied to DBAs ? If it takes 10,000 hours to be a really elite DBA – how long does that really take ? 8 hours a day makes 1250 days. If we assume that most DBAs work around 230 days a year – then it takes around 5 and a half years to become an elite DBA.   But how much time per day does a DBA spend actually doing DBA work ? Certainly it’s my experience that the more experienced I get as a DBA, the less time I seem to spend actually doing DBA work – ie meetings, change-control meetings, project planning, liasing with other teams, appraisals etc.  Is it more accurate to assume that a DBA spends half their time actually doing ‘real’ DBA work – or is that just my bad luck ?   So, in reality, I’d argue it can take at least 5 1/2 and more likely closer to 10 years to become an elite DBA. Why do I keep receiving CVs for senior DBAs with 2-4 years actual DBA experience ? In the second section I found particularly interesting, Gladwell writes about analysis of plane crashes and the importance of in-cockpit communications. He describes a couple of crashes involving Korean Airlines – where co-pilots were often deferrential to pilots, and unwilling to openly criticise their more senior colleagues or point out errors when things were going badly wrong… There’s a better summary of Gladwell’s concepts on mitigation  here – but to apply this to a DBA role… If you are a DBA and you do not agree with  a decision of one of your superiors, then it’s your duty as a DBA to say what you think is wrong, before it’s too late…  Obviously there’s a fine line between constructive criticism and moaning, but a good senior DBA or manager should be able to take well-researched criticism\debate from a more junior DBA.   Is this really possible ?

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  • WxPython Incompatible With Snow Leopard?

    - by Alex
    Hello all, Recently I upgraded to Snow Leopard, and now I can't run programs built with wxPython. The errors I get are (from Eclipse + PyDev): import wx File "/var/tmp/wxWidgets/wxWidgets-13~231/2.6/DSTROOT/System/Library/Frameworks /Python.framework/Versions/2.6/Extras/lib/ python/wx-2.8-mac-unicode/wx/__init__.py", line 45, in <module> File "/var/tmp/wxWidgets/wxWidgets-13~231/2.6/DSTROOT /System/Library/Frameworks/Python.framework/Versions/2.6/Extras/lib /python/wx-2.8-mac-unicode/wx/_core.py", line 4, in <module> ImportError:/System/Library/Frameworks /Python.framework/Versions/2.6/Extras/lib/python /wx-2.8-mac-unicode/wx/_core_.so: no appropriate 64-bit architecture (see "man python" for running in 32-bit mode) I don't really understand them and would appreciate if you could help me to do so, also, if you do know what's going on, how can I go about fixing them? Maybe this has something to do with the fact that Snow Leopard is 64-bit? Thanks!!

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  • Clickonce program will not start when launched from shell_execute

    - by Brandon
    I have a very old program that I have no control over. It launches a filetype with its default application like this(I cannot modify this code): LET Err (SHELL_EXECUTE 'open' (FIX_MESG '"{1}"' File_name) '' '') ^^The above code works, so long as that filetype isn't associated with ClickOnce. The old program is 32 bit, the OS is Windows 7 64 bit. I can compile my clickonce program as anything, but none seem to work. (I've tried x84, x64 and anyCPU) How can I make a 32 bit program use shell execute to launch a ClickOnce program on a 64bit OS?

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  • The Other Side of XBRL

    - by john.orourke(at)oracle.com
    With the United States SEC's mandate for XBRL filings entering its third year, and impacting over 7000 additional companies in 2011, there's a lot of buzz in the industry about how companies should address the new reporting requirements.  Should they outsource the XBRL tagging process to a third party publisher, handle the process in-house with a bolt-on XBRL tool, or should they integrate XBRL tagging with the financial close and reporting process?  Oracle is recommending the latter approach, in fact  here's a link to a recent webcast that I did with CFO.com on this topic: http://www.cfo.com/webcasts/index.cfm/l_eventarchive/14548560 But production of XBRL-based filings is only half of the story. The other half is consumption of XBRL by regulators, academics, financial analysts and investors.  As I mentioned in my December article on the XBRL US conference, the feedback from these groups is that they are not really leveraging XBRL for analysis of companies due to a lack of tools and historic XBRL-based data on public companies.   The good news here is that the historic data problem is getting better as large, accelerated filers enter their third year of XBRL filings.  And the situation is getting better on the reporting and analysis tools side of the equation as well - and Oracle is leading the way. In early January, Oracle released the Oracle XBRL Extension for Oracle Database 11g.  This is a "no cost option" on top of the latest Oracle Database 11.2.0.2.0 release. With this added functionality organizations will have the ability to create one or more back-end XBRL repositories based on Oracle Database, which provide XBRL storage and query-ability with a set of XBRL-specific services.  The XBRL Extension to Oracle XML DB integrates easily with Oracle Business Intelligence Suite Enterprise Edition (OBIEE) for analytics and with interactive development environments (IDEs) and design tools for creating and editing XBRL taxonomies. The Oracle XBRL Extension to Oracle Database 11g should be attractive to regulators, stock exchanges, universities and other organizations that need to collect, analyze and disseminate XBRL-based filings.  It should also be attractive to organizations that produce XBRL filings, and need a way to store and compare their own XBRL-based financial filings to those of their peers and competitors. If you would like more information, here's a link to a web page on the Oracle Technology Network with the details about Oracle XBRL Extension for Oracle Database 11g, including data sheet, white paper, presentation, demos and other information: http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html

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  • Advice for a distracted, unhappy, recently graduated programmer? [closed]

    - by Re-Invent
    I graduated 4 months ago. I had offers from a few good places to work at. At the same time I wanted to stick to building a small software business of my own, still have some ideas with good potential, some half done projects frozen in my github. But due to social pressures, I chose a job, the pay is great, but I am half-passionate about it. A small team of smart folks building useful product, working out contracts across the world. I've started finding it extremely boring. Boring to the extent that I skip 2-3 days a week together not doing work. Neither do I spend that time progressing any of my own projects. Yes, I feel stupid at the way I'm wasting time, but I don't understand exactly why is it happening. It's as if all the excitement has been drained. What can I do about it? Long version: School - I was in third standard. Only students, 6th grade had access to computer labs. I once peeked into the lab from the little door opening. No hard-disks, MS DOS on 5 1/2 inch floppies. I asked a senior student to play some sound in BASIC. He used PLAY to compose a tune. Boy! I was so excited, I was jumping from within. Back home, asked my brother to teach me some programming. We bought a book "MODERN All About GW-BASIC for Schools & Colleges". The book had everything, right from printing, to taking input, file i/o, game programming, machine level support, etc. I was in 6th standard, wrote my first game - a wheel of fortune, rotated the wheel by manipulating 16 color palette's definition. Got internet soon, got hooked to QuickBasic programming community. Made some more games "007 in Danger", "Car Crush 2" for submission to allbasiccode archives. I was extremely excited about all this. My interests now swayed into "hacking" (computer security). Taught myself some perl, found it annoying, learnt PHP and a bit of SQL. Also taught myself Visual Basic one of the winters and wrote a pacman clone with Direct X. By the time I was in 10th standard, I created some evil tools using visual basic, php and mysql and eventually landed myself into an unpaid side-job at a government facility, building evil tools for them. It was a dream come true for crackers of that time. And so was I, still very excited. Things changed soon, last two years of school were not so great as I was balancing preps for college, work at govt. and studies for school at same time. College - College was opposite of all I had wished it to be. I imagined it to be a place where I'd spend my 4 years building something awesome. It was rather an epitome of rote learning, attendance, rules, busy schedules, ban on personal laptops, hardly any hackers surrounding you and shit like that. We had to take permissions to even introduce some cultural/creative activities in our annual schedule. The labs won't be open on weekends because the lab employees had to have their leaves. Yes, a horrible place for someone like me. I still managed to pull out a project with a friend over 2 months. Showed it to people high in the academia hierarchy. They were immensely impressed, we proposed to allow personal computers for students. They made up half-assed reasons and didn't agree. We felt frustrated. And so on, I still managed to teach myself new languages, do new projects of my own, do an intern at the same govt. facility, start a small business for sometime, give a talk at a conference I'm passionate about, win game-dev and hacking contest at most respected colleges, solve good deal of programming contest problems, etc. At the same time I was not content with all these restrictions, great emphasis on rote learning, and sheer wastage of time due to college. I never felt I was overdoing, but now I feel I burnt myself out. During my last days at college, I did an intern at a bigco. While I spent my time building prototypes for certain LBS, the other interns around me, even a good friend, was just skipping time. I thought maybe, in a few weeks he would put in some serious efforts at work assigned to him, but all he did was to find creative ways to skip work, hide his face from manager, engage people in talks if they try to question his progress, etc. I tried a few time to get him on track, but it seems all he wanted was to "not to work hard at all and still reap the fruits". I don't know how others take such people, but I find their vicinity very very poisonous to one's own motivation and productivity. Over that, the place where I come from, HRs don't give much value to what have you done past 4 years. So towards the end of out intern, we all were offered work at the bigco, but the slacker, even after not writing more than 200 lines of code was made a much better offer. I felt enraged instantly - "Is this how the corp world treats someone who does fruitful, if not extra-ordinary work form them for past 6 months?". Yes, I did try to negotiate and debate. The bigcos seem blind due to departmentalization of responsibilities and many layers of management. I decided not to be in touch with any characters of that depressing play. Probably the busy time I had at college, ignoring friends, ignoring fun and squeezing every bit of free time for myself is also responsible. Probably this is what has drained all my willingness to work for anyone. I find my day job boring, at the same time I with to maintain it for financial reasons. I feel a bit burnt out, unsatisfied and at the same time an urge to quit working for someone else and start finishing my frozen side-projects (which may be profitable). Though I haven't got much to support myself with food, office, internet bills, etc in savings. I still have my day job, but I don't find it very interesting, even though the pay is higher than the slacker, I don't find money to be a great motivator here. I keep comparing myself to my past version. I wonder how to get rid of this and reboot myself back to the way I was in school days - excited about it, tinkering, building, learning new things daily, and NOT BORED?

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  • How to manipulate data in View using Asp.Net Mvc RC 2?

    - by Picflight
    I have a table [Users] with the following columns: INT SmallDateTime Bit Bit [UserId], [BirthDate], [Gender], [Active] Gender and Active are Bit that hold either 0 or 1. I am displaying this data in a table on my View. For the Gender I want to display 'Male' or 'Female', how and where do I manipulate the 1's and 0's? Is it done in the repository where I fetch the data or in the View? For the Active column I want to show a checkBox that will AutoPostBack on selection change and update the Active filed in the Database. How is this done without Ajax or jQuery?

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  • C#: What would you name an IEnumerable class?

    - by Svish
    When reading this question I started to wonder a bit. Say you have these two: class ProductCollection : ICollection<Product> class ProductList : IList<Product> What would you call one that were an IEnumerable<Product>? class Product--- : IEnumerable<Product> Before I read that other question I might have called it a ProductCollection actually, but taking the new info into account, that would have been a bit misleading since it does not implement ICollection<Product>. Could you call it Products? var products = new Products(); // products is/are products Almost works but sounds a bit strange... What would you call it?

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  • Why is Read-Modify-Write necessary for registers on embedded systems?

    - by Adam Shiemke
    I was reading http://embeddedgurus.com/embedded-bridge/2010/03/different-bit-types-in-different-registers/, which said: With read/write bits, firmware sets and clears bits when needed. It typically first reads the register, modifies the desired bit, then writes the modified value back out and I have run into that consrtuct while maintaining some production code coded by old salt embedded guys here. I don't understand why this is necessary. When I want to set/clear a bit, I always just or/nand with a bitmask. To my mind, this solves any threadsafe problems, since I assume setting (either by assignment or oring with a mask) a register only takes one cycle. On the other hand, if you first read the register, then modify, then write, an interrupt happening between the read and write may result in writing an old value to the register. So why read-modify-write? Is it still necessary?

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  • is good for one year experince Java Developer to do VB.NET development?

    - by tanghao
    I'm a java programmer with around one and half years experience. Recently my boss wants me to develop an excel add-in with VB.NET in next a few months or maybe I have to be fully in charge of this add-in in the further. It makes me quite nervous right now because I am really not sure what this VB.NET development experience could mean to me in the further as I am not so sure if it's good to diverse my experience in current stage. Any one could give some helps and suggestions?

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  • Skype Mac API - Use AppleScript or 5 year old API?

    - by Andrew
    I have a x86_64 app that I would like to have optionally read Skype status messages. However, the 5 year old skype mac framework is 32-bit, and if there is a way to have that compile within a 64-bit app, I haven't found it. My question is, basically, how should I go about doing this? I really only need to get and set the USERSTATUS AWAY/ONLINE string. Using AppleScript, a "Should Skype allow this" dialog pops up... every time. This is highly inefficient and downright irritating. Advice? I'm considering writing a 32-bit CLI wrapper, but that seems like overkill.

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  • Configuring mouse buttons

    - by Gilad Naaman
    I am using a HP NK527AA Wireless mouse with two side buttons. His mouse wheel is half broken: I can scroll but I can't click it. In windows I configured the side buttons as 3rd mouse button but unfortunately the only available drivers are for windows. Ubuntu treats the side-buttons as back\forward buttons and it's really annoying. Is there a way to configure the buttons if though the is no driver?

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  • Easiest modern programming language [closed]

    - by Goward Gerald
    What programming language is easiest nowadays, yet demanded in market? By easiest I mean least skill cap (and by skill cap I mean knowing all the frameworks and all the language abilities and constructions. Sure It doesnt mean you need to know 100% of EVERYTHING, but what language lets me get closer to this the most? Please don't suggest me basic, delphi or some other dead/half-dead/useless technologies.

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  • memory available to 64bit Fedora guest under 32bit XP host running virtualbox

    - by Chris Card
    I have successfully installed a 64 bit Fedora 11 guest os using VirtualBox on a host machine (AMD64) running 32 bit Windows XP . At the moment the host machine has 2 Gb ram installed and I've allocated 1 Gb to the guest, which all works well. The host machine can hold a maximum of 4 Gb ram, so I was wondering if it's worth buying an extra 2 Gb for it. I know that 32 bit Windows XP can't use all of the 4 Gb, but can the guest os use any of the ram that the host os can't use?

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  • How do I combine an unmanaged dll and a managed assembly into one file?

    - by Lasse V. Karlsen
    SQLite from PHX Software has combined a managed assembly (System.Data.SQLite) with an unmanaged dll (the SQLite 32- or 64-bit dll) into one file, and managed to link them together. How do I do this? Do I need to embed the managed assembly into the unmanaged dll, or vice versa? ie. my questions are: In which order do I need to do this? What tools or knowledge do I need in order to do this? How (if different) do I link to the exported functions from the unmanaged dll in my managed code? The reason I ask this is that I want to build a managed zLib wrapper. I know there is managed classes in .NET but from experience they're a bit limited (and a bit boneheaded in that they don't do proper buffering), so I'd like to create my own copy, also because I want to learn how to do this. So does anyone know what I need to do and how?

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  • Can't Run Assault Cube

    - by Debashis Pradhan
    I installed assault cube from the Software centre and it just opens for half a second and closes. When i run in it from the terminal, this is what i get - d@d-platform:~$ assaultcube Using home directory: /home/d/.assaultcube_v1.104 current locale: en_IN init: sdl init: net init: world init: video: sdl init: video: mode X Error of failed request: BadValue (integer parameter out of range for operation) Major opcode of failed request: 129 (XFree86-VidModeExtension) Minor opcode of failed request: 10 (XF86VidModeSwitchToMode) Value in failed request: 0xb3 Serial number of failed request: 131 Current serial number in output stream: 133

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  • Microsoft certification for C# .net 4.0

    - by Pankaj Sinai Nagarsekar
    I am currently working for a software company doing development in C# desktop applications in visual studio 2010 .Net 4.0, for one and half year. I want to opt for certifications offered by Microsoft to add weightage to my resume. But i m very much confused which exam to answer. Can you please guide me which certifications to go for?? Is MCTS: Microsoft .NET Framework 4, Windows Applications Development Exam 70-511 a good option??

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  • Does Fetch as Googlebot still support their ajax-crawling proposal?

    - by Gunchars
    I spent half a day implementing the server side html generation for modal pages based on their proposal (link), but it seems like the Fetch as Googlebot functionality in Webmaster tools completely ignores the URL fragment. I've verified that the _escaped_fragment_ functionality is working on my server (example), but when I submit a URL like /#!/recipes, the Googlebot just fetches /. There aren't any recent confirmations that it's working and, honestly, it wouldn't surprise me if they just silently dropped the functionality without even editing the docs.

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  • My schoolmates are playing too much and talk loudly, what should I do ? report them ? [closed]

    - by jokoon
    I'm a in a private game programming school class (there are also 3D/art classes in the school), and at least half or two third of the 12 people in my class play at various games (Age of Empires, web games, online card games, etc). They are talking quite loudly on top of that, and I'm getting hard times trying to concentrate: it feels like I'm in a cybercafe full of teenagers. I don't know if I have Hyperacusis (http://en.wikipedia.org/wiki/Hyperacusis),

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  • How to type all the math, stat, greek, equations EFFICIENTLY in libreoffice?

    - by kernel_panic
    i am preparing a report related to physics which is full of greek, stat and calculus things, i know there is this question how to insert a greek symbol, but my problem is i cant fiddle with a drop down/ scroll list for for every symbol(my paper in FULL of those), is there a way to do something with my keyboard layout, and turn it into something like the one Tony Stark uses in Ironman(i am not kidding please). i am literally tired for this fiddle-work for half of the day and have completed just 2 sheets, hmmm.

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  • My computer has begun to restart after I upgraded

    - by Voidcode
    After updating to Ubuntu 11.04. My computer started to turn off and reboot. This happens about every half hour, I think there is a tendency to happen when I work with multiple applications at once. It is both my Desktop and Labtop. I has installed- BOINE Manager, PlayOnLinix GIMP, Qt, Wine, VLC-player, Blender 2.57 Otherwise is all as default. Update: See my /var/log/kern.log.1 here: http://paste.ubuntu.com/608690

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