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• Simple tips to design a Customer Journey Map

  - by Isabel F. Peñuelas

  “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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• Task Flow Design Paper Revised

  - by Duncan Mills

  Thanks to some discussion over at the ADF Methodology Group and contributions from Simon Lessard and Jan Vervecken I have been able to make some refinements to the Task Flow Design Fundamentals paper on OTN.As a bonus, whilst I was making some edits anyway I've included some of Frank Nimphius's memory scope diagrams which are a really useful tool for understanding how request, view, backingBean and pageFlow scopes all fit together.

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• How do I set up DNS with nic.io to point to an AWS EC2 server?

  - by Chad Johnson

  I purchased a domain one week ago via nic.io. I have elected to provide my own DNS [because they provided no other option]. I'm trying to point my .io domain at my EC2 server instance. I've allocated an elastic IP and associated it with the instance. I can SSH into the instance and access point 80 via the IP address just fine. The IP is 54.235.201.241. nic.io support said the following: "You have selected to provide your own DNS and therefore if there is an issue with the set-up of the name servers you will need to contact your DNS provider." So, I created a Hosted Zone via Route 53 in AWS. This created NS and SOA records. I then set the Primary and Secondary servers at nic.io's domain admin page to the SOA record domains. Additionally, I set the optional servers to the NS domains. I did this two days ago, and I can't access the server via the domain. I ran a DNS check here...still not sure what I need to do: http://mydnscheck.com/?domain=chadjohnson.io&ns1=&ns2=&ns3=&ns4=&ns5=&ns6=. I have no idea what I'm supposed to do. Does anyone have any ideas?

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• Database design and performance impact

  - by Craige

  I have a database design issue that I'm not quite sure how to approach, nor if the benefits out weigh the costs. I'm hoping some P.SE members can give some feedback on my suggested design, as well as any similar experiences they may have came across. As it goes, I am building an application that has large reporting demands. Speed is an important issue, as there will be peak usages throughout the year. This application/database has a multiple-level, many-to-many relationship. eg object a object b object c object d object b has relationship to object a object c has relationship to object b, a object d has relationship to object c, b, a Theoretically, this could go on for unlimited levels, though logic dictates it could only go so far. My idea here, to speed up reporting, would be to create a syndicate table that acts as a global many-to-many join table. In this table (with the given example), one might see: +----------+-----------+---------+ | child_id | parent_id | type_id | +----------+-----------+---------+ | b | a | 1 | | c | b | 2 | | c | a | 3 | | d | c | 4 | | d | b | 5 | | d | a | 6 | +----------+-----------+---------+ Where a, b, c and d would translate to their respective ID's in their respective tables. So, for ease of reporting all of a which exist on object d, one could query SELECT * FROM `syndicates` ... JOINS TO child and parent tables ... WHERE parent_id=a and type_id=6; rather than having a query with a join to each level up the chain. The Problem This table grows exponentially, and in a given year, could easily grow past 20,000 records for one client. Given multiple clients over multiple years, this table will VERY quickly explode to millions of records and beyond. Now, the database will, in time, be partitioned across multiple servers, but I would like (as most would) to keep the number of servers as low as possible while still offering flexibility. Also writes and updates would be exponentially longer (though possibly not noticeable to the end user) as there would be multiple inserts/updates/scans on this table to keep it in sync. Am I going in the right direction here, or am I way off track. What would you do in a similar situation? This solution seems overly complex, but allows the greatest flexibility and fastest read-operations. Sidenote 1 - This structure allows me to add new levels to the tree easily. Sidenote 2 - The database querying for this database is done through an ORM framework.

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• Grids In Web Design: Organized And Effective Designing

  Website designs are creative creations, which do exhibit the culmination of an artist?s outlook, usage of latest tools and progression of skill. Indeed, it is an art, but there are some parameters or... [Author: David Jackson - Web Design and Development - August 31, 2009]

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• How are Programing Language Designed?

  - by Anteater7171

  After doing a bit of programing, I've become quite curious on language design itself. I'm still a novice (I've been doing it for about a year), so the majority of my code pertains to only two fields (GUI design in Python and basic algorithms in C/C++). I have become intrigued with how the actual languages themselves are written. I mean this in both senses. Such as how it was literally written (ie, what language the language was written in). As well as various features like white spacing (Python) or object orientation (C++ and Python). Where would one start learning how to write a language? What are some of the fundamentals of language design, things that would make it a "complete" language?

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• Can You Have "Empty" Abstract/Classes?

  - by ShrimpCrackers

  Of course you can, I'm just wondering if it's rational to design in such a way. I'm making a breakout clone and was doing some class design. I wanted to use inheritance, even though I don't have to, to apply what I've learned in C++. I was thinking about class design and came up with something like this: GameObject - base class (consists of data members like x and y offsets, and a vector of SDL_Surface* MovableObject : GameObject - abstract class + derived class of GameObject (one method void move() = 0; ) NonMovableObject : GameObject - empty class...no methods or data members other than constructor and destructor(at least for now?). Later I was planning to derive a class from NonMovableObject, like Tileset : NonMovableObject. I was just wondering if "empty" abstract classes or just empty classes are often used...I notice that the way I'm doing this, I'm just creating the class NonMovableObject just for sake of categorization. I know I'm overthinking things just to make a breakout clone, but my focus is less on the game and more on using inheritance and designing some sort of game framework.

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• is my ddclient conf right ?

  - by Luc

  Hello, I bought my domain.tld and like to have it points toward my home server. I then created a zoneedit account and setted the zoneedit dns in my domain setting in my registrar web interface. I then installed ddclient on a machine behind my router, with the following conf: Configuration file for ddclient generated by debconf # /etc/ddclient.conf protocol=zoneedit1 use=if, if=eth0 server=www.zoneedit.com login=my_zoneedit_login password=my_zone_edit_password domain.tld When I open a browser and check http://domain.tld I have a site under contruction (from registrar dotsterparking). Is my ddclient conf correct ? Where can I find the errors (while updating my IP) if any ? Thanks a lot, Luc

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• Design patterns to avoiding breaking the SRP while performing heavy data logging

  - by Kazark

  A class that performs both computations and data logging seems to have at least two responsibilities. Given a system for which the specifications require heavy data logging, what kind of design patterns or architectural patterns can be used to avoid bloating all the classes with logging calls every time they compute something? The decorator pattern be used (e.g. Interpolator decorated to LoggingInterpolator), but it seems that would result in a situation hardly more desirable in which almost every major class would need to be decorated with logging.

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• How to Get a Quality Brochure Design

  Today?s small businesses are trying to send their message to the customers in new ways than ever. There is no argument about the effectiveness of the new media but there is also no argument against t... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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• Help replacing old Windows 2003 SBS DC with a Win2008 Standard Edition DC

  - by Chris

  Objective: Trying to replace a Windows 2003 SBS domain controller with a windows server 2008 Standard Edition Domain Controller. What I did: used ADPREP. Then all user accounts and OUs are successfully replicated into the 2008 server. I have also managed to transfer all the DC roles (operations master,schema,pdc) into the Server 2008. I have also used NETDOM QUERY FSMO . It displayed that all the roles transferred to the 2008 server. Problem: When I am trying to demote the windows 2003 SBS server using DCPROMO, the message is “No other Active Directory for this domain can be contacted”. I also tried shutting down the 2003 server. Users can login into the domain but they have trouble finding SHARED folders. Can someone help me find out what I did wrong ? Need a little push in the right direction here. Thank you very much ?

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• Constraint-based expert systems design and development [on hold]

  - by Alex B.

  I would appreciate some recommendations & resources on design and development of expert systems, in particular, knowledge-based & constraint-based (not recommendation) systems. Ideally, your answers should consider the perspective (context) of using a SaaS business model and open source rules engine. How would you advise to address performance, scalability and other architectural criteria? Any other considerations on undertaking such project will be appreciated. Thanks much in advance!

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• Setting up Red Hat Enterprise Linux Server as a mail exchange server

  - by Syedur

  I am a Unix/Linux/Windows Server noob. So, keep that in mind before you throw your stones at my glass house. :P I have a Windows Server 2008 R2 machine that's acting as domain controller, Server A. It's also running a DNS server. I have a Red Hat Enterprise Linux Server 5.3, Server B that is intended for mail server. In order for the mail delivery to happen, I understand that I have to set an MX record on Server A and point it to Server B. Well, I did. I manually added a host name on Server A and pointed to Server B's IP address. Then I added an MX record and pointed it to the host name. That didn't do the trick. After taking the above steps, I used the "dig" command on Server B to lookup the MX record coming back from Server A and it wasn't what I was expecting. What am I doing wrong here? I have noticed that... my Windows machines that are joined to the domain (Server A) are listed under the host names. The machines that are not joined to the domain are not list. This is fine, I am not worried about this. What does concern me, do I have to join the Server B to domain in order for Server A to recognize as a valid host and forward the MX properly? If so, some simple steps on how to join Server B to the domain would also help.

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• Google Chrome Extensions: UI Design

  Google Chrome Extensions: UI Design Erik Kay, an engineer at Google, provides more information about the UI of Google Chrome's extension system. For more information visit code.google.com/chrome/extensions. From: GoogleDevelopers Views: 10120 57 ratings Time: 03:49 More in Science & Technology

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• Do immutable objects and DDD go together?

  - by SnOrfus

  Consider a system that uses DDD (as well: any system that uses an ORM). The point of any system realistically, in nearly every use case, will be to manipulate those domain objects. Otherwise there's no real effect or purpose. Modifying an immutable object will cause it to generate a new record after the object is persisted which creates massive bloat in the datasource (unless you delete previous records after modifications). I can see the benefit of using immutable objects, but in this sense, I can't ever see a useful case for using immutable objects. Is this wrong?

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• DNS Configuration when registrar and host are two different companies

  - by dclowd9901

  I'm a total noob when it comes to DNS configuration. My client bought a domain through one company and is hosting their site with another (a virtual dedicated server). I can't find anything on the web that explains one's way through this setup. Where do I start? Which nameservers do I use? Which company's zone files do I edit? Basically it boils down, for me that I don't understand which company takes the lead, and which piggybacks off their configuration. Thanks in advance for the help.

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• Clean way to use mutable implementation of Immutable interfaces for encapsulation

  - by dsollen

  My code is working on some compost relationship which creates a tree structure, class A has many children of type B, which has many children of type C etc. The lowest level class, call it bar, also points to a connected bar class. This effectively makes nearly every object in my domain inter-connected. Immutable objects would be problematic due to the expense of rebuilding almost all of my domain to make a single change to one class. I chose to go with an interface approach. Every object has an Immutable interface which only publishes the getter methods. I have controller objects which constructs the domain objects and thus has reference to the full objects, thus capable of calling the setter methods; but only ever publishes the immutable interface. Any change requested will go through the controller. So something like this: public interface ImmutableFoo{ public Bar getBar(); public Location getLocation(); } public class Foo implements ImmutableFoo{ private Bar bar; private Location location; @Override public Bar getBar(){ return Bar; } public void setBar(Bar bar){ this.bar=bar; } @Override public Location getLocation(){ return Location; } } public class Controller{ Private Map<Location, Foo> fooMap; public ImmutableFoo addBar(Bar bar){ Foo foo=fooMap.get(bar.getLocation()); if(foo!=null) foo.addBar(bar); return foo; } } I felt the basic approach seems sensible, however, when I speak to others they always seem to have trouble envisioning what I'm describing, which leaves me concerned that I may have a larger design issue then I'm aware of. Is it problematic to have domain objects so tightly coupled, or to use the quasi-mutable approach to modifying them? Assuming that the design approach itself isn't inherently flawed the particular discussion which left me wondering about my approach had to do with the presence of business logic in the domain objects. Currently I have my setter methods in the mutable objects do error checking and all other logic required to verify and make a change to the object. It was suggested that this should be pulled out into a service class, which applies all the business logic, to simplify my domain objects. I understand the advantage in mocking/testing and general separation of logic into two classes. However, with a service method/object It seems I loose some of the advantage of polymorphism, I can't override a base class to add in new error checking or business logic. It seems, if my polymorphic classes were complicated enough, I would end up with a service method that has to check a dozen flags to decide what error checking and business logic applies. So, for example, if I wanted to have a childFoo which also had a size field which should be compared to bar before adding par my current approach would look something like this. public class Foo implements ImmutableFoo{ public void addBar(Bar bar){ if(!getLocation().equals(bar.getLocation()) throw new LocationException(); this.bar=bar; } } public interface ImmutableChildFoo extends ImmutableFoo{ public int getSize(); } public ChildFoo extends Foo implements ImmutableChildFoo{ private int size; @Override public int getSize(){ return size; } @Override public void addBar(Bar bar){ if(getSize()<bar.getSize()){ throw new LocationException(); super.addBar(bar); } My colleague was suggesting instead having a service object that looks something like this (over simplified, the 'service' object would likely be more complex). public interface ImmutableFoo{ ///original interface, presumably used in other methods public Location getLocation(); public boolean isChildFoo(); } public interface ImmutableSizedFoo implements ImmutableFoo{ public int getSize(); } public class Foo implements ImmutableSizedFoo{ public Bar bar; @Override public void addBar(Bar bar){ this.bar=bar; } @Override public int getSize(){ //default size if no size is known return 0; } @Override public boolean isChildFoo return false; } } public ChildFoo extends Foo{ private int size; @Override public int getSize(){ return size; } @Override public boolean isChildFoo(); return true; } } public class Controller{ Private Map<Location, Foo> fooMap; public ImmutableSizedFoo addBar(Bar bar){ Foo foo=fooMap.get(bar.getLocation()); service.addBarToFoo(foo, bar); returned foo; } public class Service{ public static void addBarToFoo(Foo foo, Bar bar){ if(foo==null) return; if(!foo.getLocation().equals(bar.getLocation())) throw new LocationException(); if(foo.isChildFoo() && foo.getSize()<bar.getSize()) throw new LocationException(); foo.setBar(bar); } } } Is the recommended approach of using services and inversion of control inherently superior, or superior in certain cases, to overriding methods directly? If so is there a good way to go with the service approach while not loosing the power of polymorphism to override some of the behavior?

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• Do immutable objects and DDD go together?

  - by SnOrfus

  Consider a system that uses DDD (as well: any system that uses an ORM). The point of any system realistically, in nearly every use case, will be to manipulate those domain objects. Otherwise there's no real effect or purpose. Modifying an immutable object will cause it to generate a new record after the object is persisted which creates massive bloat in the datasource (unless you delete previous records after modifications). I can see the benefit of using immutable objects, but in this sense, I can't ever see a useful case for using immutable objects. Is this wrong?

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• dns configuration error in plesk

  - by Karthik Malla

  I purchased a domain www.softmail.me at Godaddy.com and tried it DNS and getting lots of errors and finally change my nameservers to my server DNS i.e. NS101.VPSLAND.COM and NS202.VPSLAND.COM and created a domain in my plesk panel (Marked DNS & Mail required). After adding my domain to my plesk panel of my server I opened DNS records of that domain and found DNS records are automatically generated to my needs as following 65.75.241.26 / 24 PTR softmail.me. ftp.softmail.me. CNAME softmail.me. lists.softmail.me. CNAME softmail.me. mail.softmail.me. A 65.75.241.26 mssql.softmail.me. A 65.75.241.26 ns.softmail.me. A 65.75.241.26 sitebuilder.softmail.me. A 65.75.241.26 softmail.me. NS ns.softmail.me. softmail.me. A 65.75.241.26 softmail.me. MX (10) mail.softmail.me. webmail.softmail.me. A 65.75.241.26 www.softmail.me. CNAME softmail.me. Finally I waited for a week for I am unable to use my domain. Also in DNS lookup I cannot find any records to my Server except name servers of VPSland. Do I need to add VPSland namesevers anywhere in Plesk panel? If so where? Can anyone assist me where the mistake is?...

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• 5 Tips to Select the Right Domain Name

  Domain name is nothing but the name of the web page which the users have to type in the address bar of a browser to reach to the web page. In simple words it is a name to the web page. People are now... [Author: Praveen Sivaraman - Web Design and Development - March 31, 2010]

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• One domain and multiple website in folders

  - by User1212

  I am going to create a network with one domain, e.g. example.com then going to manage my websites in folders. Look below for example: www.example.com/market www.example.com/freebies www.example.com/personalblog www.example.com/shop Consider that all four websites have different design and codes. From SEO perspective, is it recommended or I should use subdomains or buy four domains for each website?

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• Who is a good registrar these days?

  - by jedberg

  It's been a long time since I've had to register a new domain. What registrar is considered geek and sysadmin friendly? I've heard that godaddy will screw you 10 ways to Sunday, and a lot of the other ones basically only lease you the domain. So if I want to own the domain and not get screwed, who's the best these days, and why?

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• An Overview of Custom Website Design Service Providers

  In the current market of economic fluctuation and tuff survival competition it has become important for organizations to make use of new techniques to attract new customers and retain the old ones th... [Author: Alan Smith - Web Design and Development - April 04, 2010]

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• Google webmaster tools: changing address from domain name to subdomain

  - by Charliz

  So we originally have our blog on our main domain (for example, it would be on www.example.com). Now we have moved it to http://blog.example.com. My question is how do we change the address from www.example.com to blog.example.com. I read this http://www.google.com/support/webmasters/bin/answer.py?answer=83106 and it said make sure your site is main not a subdomain but I'm trying to move the site to a subdomain. Help.

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• Error regarding DNS - "... must be able to resolve names ..." (Windows Server 2008 R2 installation)

  - by Scolytus

  I'm trying to replace our old Windows 2000 Server by a Windows Server 2008 R2. I followed the guide at MSDN. Coming to the step "Install Active Directory Domain Services..." the option to install the DNS-Server was grayed-out. According to Microsoft Support I skipped the DNS Server Installation at this point. (Because of the single-label DNS name) I then installed the DNS-Server role and created a forward-lookup-zone for the domain. When running the Best Practices Analyzer of the DNS-Server role I get these two messages for both domain controllers (the old win2k and the new win 2008 R2): The DNS server [IP address] on [adapter name] must be able to resolve names in the primary DNS domain zone The DNS server [IP address] on [adapter name] must be able to resolve names in the forest root domain name zone The TechCenter articles suggest to use a proper DNS Server - that's pointless when I try to configure a proper DNS Server. How do I configure the DNS Server in a way that it resolves these zones? Or are these errors irrelevant? dcdiag /v /test:DNS Seems to run fine...

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