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• Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

  - by divya.malik

  I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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• How do I make the launcher progress bar work with my application?

  - by Kevin Gurney

  Background Research I am attempting to update the progress bar within the Unity launcher for a simple python/Gtk application created using Quickly called test; however, following the instructions in this video, I have not been able to successfully update the progress bar in the Unity launcher. In the Unity Integration video, Quickly was not used, so the way that the application was structured was slightly different, and the code used in the video does not seem to function properly without modification in a default Quickly ubuntu-application template application. Screenshots Here is a screenshot of the application icon as it is currently displayed in the Unity Launcher. Here is a screenshot of the kind of Unity launcher progress bar functionality that I would like (overlayed on mail icon: wiki.ubuntu.com). Code class TestWindow(Window): __gtype_name__ = "TestWindow" def finish_initializing(self, builder): # pylint: disable=E1002 """Set up the main window""" super(TestWindow, self).finish_initializing(builder) self.AboutDialog = AboutTestDialog self.PreferencesDialog = PreferencesTestDialog # Code for other initialization actions should be added here. self.add_launcher_integration() def add_launcher_integration(self): self.launcher = Unity.LauncherEntry.get_for_desktop_id("test.destkop") self.launcher.set_property("progress", 0.75) self.launcher.set_property("progress_visible", True) Expected Behavior I would expect the above code to show a progress bar that is 75% full overlayed on the icon for the test application in the Unity Launcher, but the application only runs and displays no progress bar when the command quickly run is executed. Problem Investigation I believe that the problem is that I am not properly getting a reference to the application's main window, however, I am not sure how to properly fix this problem. I also believe that the line: self.launcher = Unity.LauncherEntry.get_for_desktop_id("test.destkop") may be another source of complication because Quickly creates .desktop.in files rather than ordinary .desktop files, so I am not sure if that might be causing issues as well. Perhaps, another source of the issue is that I do not entirely understand the difference between .desktop and .desktop.in files. Does it possibly make sense to make a copy of the test.desktop.in file and rename it test.desktop, and place it in /usr/share/applications in order for get_for_desktop_id("test,desktop") to reference the correct .desktop file? Related Research Links Although, I am still not clear on the difference between .desktop and .desktop.in files, I have done some research on .desktop files and I have come across a couple of links: Desktop Entry Files (library.gnome.org) Desktop File Installation Directory (askubuntu.com) Unity Launcher API (wiki.ubuntu.com) Desktop Files: putting your application in the desktop menus (developer.gnome.org) Desktop Menu Specification (standards.freedesktop.org)

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• Redgate ANTS Performance Profiler

  - by Jon Canning

  Seemingly forever I've been working on a business idea, it's a REST API delivering content to mobiles, and I've never really had much idea about its performance. Yes, I have a suite of unit tests and integration tests, but these only tell me that it works, not how well it works. I was also about to embark on a major refactor, swapping the database from MongoDB to RavenDB, and was curious to see if that impacted performance at all, so I needed a profiler that supported IIS Express that I can run my integration tests against, and Google gave me:   http://www.red-gate.com/supportcenter/content/ANTS_Performance_Profiler/help/7.4/app_iise   Excellent. Following the above guide an instance of IIS Express and is launched, as is Internet Explorer. The latter eventually becomes annoying, I would like to decide whether I want a browser opened, but thankfully the guide is wrong in that it can be closed and profiling will continue. So I ran my tests, stopped profiling, and was presented with a call tree listing the endpoints called and allowing me to drill down to the source code beneath.     Although useful and fascinating this wasn't what I was expecting to see, I was after the method timings from the entire test suite. Switching Show to Methods Grid presented me with a list of my methods, with the slowest lit up in red at the top. Marvellous.     I did find that if you switch to Methods Grid before Call tree has loaded, you do not get the red warnings.   StructureMap was very busy, and next on the list was a request filter that I didn't expect to be so overworked. Highlighting it, the source code was presented to me in the bottom window with timings and a nice red indicator to show me where to look. Oh horror, that reflection hack I put in months ago, I'd forgotten all about it. It was calling Validate<T>() which in turn was resolving a validator from StructureMap. Note to self, use //TODO: when leaving smelly code lying around.     Before refactoring, remember to Save Profile Results from the File menu. Annoyingly you are not prompted to save your results when exiting, and using Save Project will only leave you thankful that you have version control and can go back in time to run your tests again.   Having implemented StructureMap’s ForGenericType, I ran my tests again and:     Win, thankyou ANTS (What does ANTS stand for BTW?)   There's definitely room in my toolbox for a profiler; what started out as idle curiosity actually solved a potential problem. When presented with a new codebase I can see enormous benefit from getting an overview of the pipeline from the call tree before drilling into the code, and as a sanity check before release it gives a little more reassurance that you've done your best, and shows you exactly where to look if you haven’t.   Next I’m going to profile a load test.

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• String contains trailing zeroes when converted from decimal [migrated]

  - by Locke

  I've run into an unusual quirk in a program I'm writing, and I was trying to figure out if anyone knew the cause. Note that fixing the issue is easy enough. I just can't figure out why it is happening in the first place. I have a WinForms program written in VB.NET that is displaying a subset of data. It contains a few labels that show numeric values (the .Text property of the labels are being assigned directly from the Decimal values). These numbers are being returned by a DLL I wrote in C#. The DLL calls a webservice which initially returns the values in question. It returns one as a string, the other as a decimal (I don't have any control over the webservice, I just consume it). The DLL assigns these to properties on an object (both of which are decimals) then returns that object back to the WinForm program that called the DLL. Obviously, there's a lot of other data being consumed from the webservice, but no other operations are happening which could modify these properties. So, the short version is: WinForm requests a new Foo from the DLL. DLL creates object Foo. DLL calls webservice, which returns SomeOtherFoo. //Both Foo.Bar1 and Foo.Bar2 are decimals Foo.Bar1 = decimal.Parse(SomeOtherFoo.Bar1); //SomeOtherFoo.Bar1 is a string equal to "2.9000" Foo.Bar2 = SomeOtherFoo.Bar2; //SomeOtherFoo.Bar2 is a decimal equal to 2.9D DLL returns Foo to WinForm. WinForm.lblMockLabelName1.Text = Foo.Bar1 //Inspecting Foo.Bar1 indicates my value is 2.9D WinForm.lblMockLabelName2.Text = Foo.Bar2 //Inspecting Foo.Bar2 also indicates I'm 2.9D So, what's the quirk? WinForm.lblMockLabelName1.Text displays as "2.9000", whereas WinForm.lblMockLabelname2.Text displays as "2.9". Now, everything I know about C# and VB indicates that the format of the string which was initially parsed into the decimal should have no bearing on the outcome of a later decimal.ToString() operation called on the same decimal. I would expect that decimal.Parse(someDecimalString).ToString() would return the string without any trailing zeroes. Everything I find online seems to corroborate this (there are countless Stack Overflow questions asking exactly the opposite...how to keep the formatting from the initial parsing). At the moment, I've just removed the trailing zeroes from the initial string that gets parsed, which has hidden the quirk. However, I'd love to know why it happens in the first place.

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• Introducing Agile development after traditional project inception

  - by Riggy

  About a year and a half ago, I entered a workplace that claimed to do Agile development. What I learned was that this place has adopted several agile practices (such as daily standups, sprint plannings and sprint reviews) but none of the principles (just in time / just good enough mentality, exposing failure early, rich communication). I've now been tasked with making the team more agile and I've been assured that I have complete buy-in from the devs and the business team. As a pilot program, they've given me a project that just completed 15 months of requirements gathering, has a 110 page Analysis & Design document (to be considered as "written in stone"), and where I have no access to the end users (only to the committee made up of the users' managers who won't actually be using the product). I started small, giving them a list of expected deliverables for the first 5 sprints (leaving the future sprints undefined), a list of goals for the first sprint, and I dissected the A&D doc to get enough user stories to meet the first sprint's goals. Since then, they've asked why we don't have all the requirements for all the sprints, why I haven't started working on stuff for the third sprint (which they consider more important but is based off of the deliverables of the first 2 sprints) and are pressing for even more documentation that my entire IT team considers busy-work or un-related to us (such as writing the user manual up-front, documenting all the data fields from all the sprints up front, and more "up-front" work). This has been pretty rough for me as a new project manager, but there are improvements I have effectively implemented such as scrumban for story management, pair programming, and having the business give us customer acceptance tests up front (as part of the requirements documentation). So my questions are: What can I do to more effectively introduce change to a resistant business? Are there other practices that I can introduce on the IT side to help show the business the benefits of agile? The burden of documentation is strangling us - the business still sees it as a risk management strategy instead of as a risk. What can we do to alleviate their documentation concerns and demands (specifically the quantity of documentation and their need for all of it up front)? We are in a separate building from our business, about 3 blocks away and they refuse to have their people on the project co-habitate b/c that person "won't be able to work on their other projects while they're at our building." They expect us to always go over there and to bundle our questions so that we can ask them all at once and not waste that person's time with "constant interruptions." What can we do to get richer communication from them? Any additional advice would also be appreciated. Thanks!

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• 2011 - ALMs for your development team and the people they work with.

  - by David V. Corbin

  Welcome to 2011, it is already shaping up to be a very exciting year. The title of the post is not about charitable giving, although that is also a great topic. Application Lifecycle Management and the Systems that support the environment is, and 2011 will be a year where I expect many teams to invest heavily in this area. For those not familiar with ALM, it can be simplified down to "A comprehensive view of all of the iteas, requirements, activities and artifacts that impact an application over the course of its lifecycle, from concept until decommissioning". Obviously, this encompases a large number of different areas even for relatively small and medium sized projects. In recent years, many teams have adapted methodoligies which address individual aspects of this; but the majority of this adoption has resulted in "islands of improvement" rather than the desired comprehensive outcome...Until now! Last year Microsoft released Team Foundation Server 2010 along with Visual Studio 2010 Ultimate Edition, and with these two in combination the situation has drastically changed. At last there is a single environment that is capable of handling all aspects of ALM, and is also capable of dealing with migration and integration with existing systems to make the transition to a single solution much easier. Thse possibilities (and practicalities) are nothing short of amazing, Architecture thru Testing integration? YES. Being able to correlate specific requirement items (and their history) to actual code (and code history)? YES. Identification of which tests will be potentially impacted by a given code change? YES. Resiliant Automated Testing of User Interfaces? YES. Automatic Deployment Management? YES. Integraton Level testing as part of (designated) Builds? YES. I could easily double or triple the above list, but these items should be enough to get you thinking about the "pain points" your team and organization currently face and the fact that there IS a way to relieve the pain. Over the course of the year, I am hoping to bring together some of the "best of breed" information, along with hosting (and participating in) discussions with various experts in the field. There are already a number of groups (including many on LinkedIn) that have an ALM focus, and I encourage everyone out to check them out. I will be posting a list of the ones I find most helpful in the not too distant future. As I said at the beginning, 2011 is shaping up to be a very interesting (and productive) year. Why wait to start investigating and adopting ALM? ps: For those interested in becoming an "Alms Giver" in the charitable sense, I highly recommend checking out GiveCamp. A group of developers, designers and others get together to create a solution for a charity in just under 48 hours. I will be attending the GiveCamp in New York City on Jan 14-16, more information is available at nycgivecamp.org/

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• How can I attach a model to the bone of another model?

  - by kaykayman

  I am trying to attach one animated model to one of the bones of another animated model in an XNA game. I've found a few questions/forum posts/articles online which explain how to attach a weapon model to the bone of another model (which is analogous to what I'm trying to achieve), but they don't seem to work for me. So as an example: I want to attach Model A to a specific bone in Model B. Question 1. As I understand it, I need to calculate the transforms which are applied to the bone on Model B and apply these same transforms to every bone in Model A. Is this right? Question 2. This is my code for calculating the Transforms on a specific bone. private Matrix GetTransformPaths(ModelBone bone) { Matrix result = Matrix.Identity; while (bone != null) { result = result * bone.Transform; bone = bone.Parent; } return result; } The maths of Matrices is almost entirely lost on me, but my understanding is that the above will work its way up the bone structure to the root bone and my end result will be the transform of the original bone relative to the model. Is this right? Question 3. Assuming that this is correct I then expect that I should either apply this to each bone in Model A, or in my Draw() method: private void DrawModel(SceneModel model, GameTime gametime) { foreach (var component in model.Components) { Matrix[] transforms = new Matrix[component.Model.Bones.Count]; component.Model.CopyAbsoluteBoneTransformsTo(transforms); Matrix parenttransform = Matrix.Identity; if (!string.IsNullOrEmpty(component.ParentBone)) parenttransform = GetTransformPaths(model.GetBone(component.ParentBone)); component.Player.Update(gametime.ElapsedGameTime, true, Matrix.Identity); Matrix[] bones = component.Player.GetSkinTransforms(); foreach (SkinnedEffect effect in mesh.Effects) { effect.SetBoneTransforms(bones); effect.EnableDefaultLighting(); effect.World = transforms[mesh.ParentBone.Index] * Matrix.CreateRotationY(MathHelper.ToRadians(model.Angle)) * Matrix.CreateTranslation(model.Position) * parenttransform; effect.View = getView(); effect.Projection = getProjection(); effect.Alpha = model.Opacity; } } mesh.Draw(); } I feel as though I have tried every conceivable way of incorporating the parenttransform value into the draw method. The above is my most recent attempt. Is what I'm trying to do correct? And if so, is there a reason it doesn't work? The above Draw method seems to transpose the models x/z position - but even at these wrong positions, they do not account for the animation of Model B at all. Note: As will be evident from the code my "model" is comprised of a list of "components". It is these "components" that correspond to a single "Microsoft.Xna.Framework.Graphics.Model"

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• Need help with a complex 3d scene (using Ogre and bullet)

  - by Matthias

  In my setup there is a box with a hole on one side, and a freely movable "stick" (or bar, tube). This stick can be inserted/moved through the hole into the box. This hole is exactly as wide as the diameter of the stick. In reality, when you would now hold the end of the stick in your hand and move the hand left/right or up/down, the other end of the stick, which is inside the box, would move into the opposite direction of your hand movement (because the stick is affixed at the pivot point where it is entering the box through the hole). (I hope you understand what I mean so far.) Now I need to simulate such a setup in a 3d program. I have already successfully developed an Ogre3d framework for this application, including bullet. But what I don't know is how I can implement in my program what I have described above. This application must include two more features: The scene camera is attached to the end of the stick that is inserted into the box. So when the user would move the mouse (to control "his" end of the stick outside the box), then the camera attached to the stick would move in the opposite direction, as described above. The stick has some length, and the user can push it further into the box, or pull it closer to him again. That means of course that the max. radius on which the end of the stick inside the box can move depends on how far the stick is pushed into the box. Thus, the more the stick is pushed into the box, the larger the max. radius of this end of the stick with the camera will be. I understand this is maybe quite a complex thing, so I don't expect any real source code here. I already have the Ogre and bullet part as said up and running, as well as a camera attached to the stick. This works fine. What I don't know though is how I can simulate the setup described above. Especially the requirement that the stick is affixed at the position of the hole on the box, where it is inserted into the box. Any ideas how I could approach to implement the described setup?

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• Help needed with pyparsing [closed]

  - by Zearin

  Overview So, I’m in the middle of refactoring a project, and I’m separating out a bunch of parsing code. The code I’m concerned with is pyparsing. I have a very poor understanding of pyparsing, even after spending a lot of time reading through the official documentation. I’m having trouble because (1) pyparsing takes a (deliberately) unorthodox approach to parsing, and (2) I’m working on code I didn’t write, with poor comments, and a non-elementary set of existing grammars. (I can’t get in touch with the original author, either.) Failing Test I’m using PyVows to test my code. One of my tests is as follows (I think this is clear even if you’re unfamiliar with PyVows; let me know if it isn’t): def test_multiline_command_ends(self, topic): output = parsed_input('multiline command ends\n\n',topic) expect(output).to_equal( r'''['multiline', 'command ends', '\n', '\n'] - args: command ends - multiline_command: multiline - statement: ['multiline', 'command ends', '\n', '\n'] - args: command ends - multiline_command: multiline - terminator: ['\n', '\n'] - terminator: ['\n', '\n']''') But when I run the test, I get the following in the terminal: Failed Test Results Expected topic("['multiline', 'command ends']\n- args: command ends\n- command: multiline\n- statement: ['multiline', 'command ends']\n - args: command ends\n - command: multiline") to equal "['multiline', 'command ends', '\\n', '\\n']\n- args: command ends\n- multiline_command: multiline\n- statement: ['multiline', 'command ends', '\\n', '\\n']\n - args: command ends\n - multiline_command: multiline\n - terminator: ['\\n', '\\n']\n- terminator: ['\\n', '\\n']" Note: Since the output is to a Terminal, the expected output (the second one) has extra backslashes. This is normal. The test ran without issue before this piece of refactoring began. Expected Behavior The first line of output should match the second, but it doesn’t. Specifically, it’s not including the two newline characters in that first list object. So I’m getting this: "['multiline', 'command ends']\n- args: command ends\n- command: multiline\n- statement: ['multiline', 'command ends']\n - args: command ends\n - command: multiline" When I should be getting this: "['multiline', 'command ends', '\\n', '\\n']\n- args: command ends\n- multiline_command: multiline\n- statement: ['multiline', 'command ends', '\\n', '\\n']\n - args: command ends\n - multiline_command: multiline\n - terminator: ['\\n', '\\n']\n- terminator: ['\\n', '\\n']" Earlier in the code, there is also this statement: pyparsing.ParserElement.setDefaultWhitespaceChars(' \t') …Which I think should prevent exactly this kind of error. But I’m not sure. Even if the problem can’t be identified with certainty, simply narrowing down where the problem is would be a HUGE help. Please let me know how I might take a step or two towards fixing this.

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• The JDEdwards EnterpriseOne PreSales University

  - by Julien Haye

  Istanbul NOV 5-9 Wednesday, NOV 7 - It is raining outside and I am sitting in my hotel room (#106) in Istanbul and create my first blog entry. Today this blog was enabled and I am excited to have the ability to share my (first) thoughts with the EMEA JDE Partner Community. I am here in Istanbul because we are currently running the JDEdwards PreSales University Event series. This PreSales University is an established event series which we deliver the fifth time now and the first time in the ECEMEA region. Delegates value the openness and competence from the Product Strategy and Product Development Team from Denver and India. Together with the regional Oracle PreSales team we had very valuable discussions around product features and functions and about the business value of the new delivered applications and tools. Additionally the event provides endless opportunities to exchange ideas with other JD Edwards Partner and the Oracle PreSales Team. With its focus on sharing and learning, best practice, user experience and transforming technologies, delegates will leave this event with an abundance of new ideas and best practices to try for your coming projects and existing customer implementations. A day out of the office gives delegates a chance to gain a new perspective on their business processes. Everybody sees better ways of working just by being immersed in an environment where the focus is on using products more effectively. Apps Track: Highly concentrated participants in Istanbul listening to Jeff Erickson presenting the news about OneView Reporting. Jeff: We believe “The things you said”. The event is organized into two tracks, one for Apps and one for Tech. Everybody was able to learn new features and functions and how to position this products. The focus was on the new Apps release 9.1 and Tools Release 9.1.2 and their Value Propositions. For all topics hands-on exercises has been given to the participants. Even very experienced senior consultants did learn a lot from this event. In total we have 55 people registered and we still have some more content to deliver. By the way: Istanbul is a nice place to be. I already booked my next trip to this beautiful city. In two weeks we deliver the JD Edwards EECIS Executive Forum again in Istanbul. Once again a tough Agenda. I will let you know if I had the ability to have a walk outside and see a bit more of this beautiful city. At least I expect to have a different room number. Many greetings Hartmut WieseOracle Alliances & Channels EMEA

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• Learn programming backwards, or "so I failed the FizzBuzz test. Now what?"

  - by moraleida

  A Little Background I'm 28 today, and I've never had any formal training in software development, but I do have two higher education degrees equivalent to a B.A in Public Relations and an Executive MBA focused on Project Management. I've worked on those fields for about 6 years total an then, 2,5 years ago I quit/lost my job and decided to shift directions. After a month thinking things through I decided to start freelancing developing small websites in WordPress. I self-learned my way into it and today I can say I run a humble but successful career developing themes and plugins from scratch for my clients - mostly agencies outsourcing some of their dev work for medium/large websites. But sometimes I just feel that not having studied enough math, or not having a formal understanding of things really holds me behind when I have to compete or work with more experienced developers. I'm constantly looking for ways to learn more but I seem to lack the basics. Unfortunately, spending 4 more years in Computer Science is not an option right now, so I'm trying to learn all I can from books and online resources. This method is never going to have NASA employ me but I really don't care right now. My goal is to first pass the bar and to be able to call myself a real programmer. I'm currently spending my spare time studying Java For Programmers (to get a hold on a language everyone says is difficult/demanding), reading excerpts of Code Complete (to get hold of best practices) and also Code: The Hidden Language of Computer Hardware and Software (to grasp the inner workings of computers). TL;DR So, my current situation is this: I'm basically capable of writing any complete system in PHP (with the help of Google and a few books), integrating Ajax, SQL and whatnot, and maybe a little slower than an experienced dev would expect due to all the research involved. But I was stranded yesterday trying to figure out (not Google) a solution for the FizzBuzz test because I didn't have the if($n1 % $n2 == 0) method modulus operator memorized. What would you suggest as a good way to solve this dilemma? What subjects/books should I study that would get me solving problems faster and maybe more "in a programmers way"? EDIT - Seems that there was some confusion about what did I not know to solve FizzBuzz. Maybe I didn't express myself right: I knew the steps needed to solve the problem. What I didn't memorize was the modulus operator. The problem was in transposing basic math to the program, not in knowing basic math. I took the test for fun, after reading about it on Coding Horror. I just decided it was a good base-comparison line between me and formally-trained devs. I just used this as an example of how not having dealt with math in a computer environment before makes me lose time looking up basic things like modulus operators to be able to solve simple problems.

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• How do I get long command lines to wrap to the next line?

  - by BrianH

  Edit It was my .bashrc file. I've copied the same profile from machine to machine, and I used special characters in my $PS1 that are somehow throwing it off. I'm now sticking with the standard bash variables for my $PS1. Thanks to @ændrük for the tip on the .bashrc! ...End Edit... Something I have noticed in Ubuntu for a long time that has been frustrating to me is when I am typing a command at the command line that gets longer (wider) than the terminal width, instead of wrapping to a new line, it goes back to column 1 on the same line and starts over-writing the beginning of my command line. (It doesn't actually overwrite the actual command, but visually, it is overwriting the text that was displayed). It's hard to explain without seeing it, but let's say my terminal was 20 characters wide (Mine is more like 120 characters - but for the sake of an example), and I want to echo the English alphabet. What I type is this: echo abcdefghijklmnopqrstuvwxyz But what my terminal looks like before I hit the key is: pqrstuvwxyzghijklmno When I hit enter, it echos abcdefghijklmnopqrstuvwxyz so I know the command was received properly. It just wrapped my typing after the "o" and started over on the same line. What I would expect to happen, if I typed this command in on a terminal that was only 20 characters wide would be this: echo abcdefghijklmno pqrstuvwxyz Background: I am using bash as my shell, and I have this line in my ~/.bashrc: set -o vi to be able to navigate the command line with VI commands. I am currently using Ubuntu 10.10 server, and connecting to the server with Putty. In any other environment I have worked in, if I type a long command line, it will add a new line underneath the line I am working on when my command gets longer than the terminal width and when I keep typing I can see my command on 2 different lines. But for as long as I can remember using Ubuntu, my long commands only occupy 1 line. This also happens when I am going back to previous commands in the history (I hit Esc, then 'K' to go back to previous commands) - when I get to a previous command that was longer than the terminal width, the command line gets mangled and I cannot tell where I am at in the command. The only work-around I have found to see the entire long command is to hit "Esc-V", which opens up the current command in a VI editor. I don't think I have anything odd in my .bashrc file. I commented out the "set -o vi" line, and I still had the problem. I downloaded a fresh copy of Putty and didn't make any changes to the configuration - I just typed in my host name to connect, and I still have the problem, so I don't think it's anything with Putty (unless I need to make some config changes) Has anyone else had this problem, and can anyone think of how to fix it? Thanks in advance! Brian

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• CAM v2.0 ships – all new foundation version

  - by drrwebber

  The latest release of the CAM editor toolset is now available on Sourceforge.net – search NIEM. In this all new version the support from Oracle has enabled a transformation of the editor underpinning Java framework and results in 3x performance improvement and 50% better memory utilization. The result of nearly six months of improvements are catalogued in the release notes. http://sourceforge.net/projects/camprocessor/files/CAM%20Editor/Releases/2.0/CAM_Editor_2-0_Release_Notes.pdf/download However here I’d like to talk about the strategic vision and highlight specific new go to features that make a difference for exchange schema designers and with a focus on the NIEM community. So why is this a foundation version? Basically the new drag and drop designer tool allows you to tailor your own dictionary collection of components and then simply select and position those into your resulting exchange structure. This is true global reuse enabled from a canonical domain dictionary collection. So instead of grappling with XSD Schema syntax, or UML model nuances – this is straightforward direct WYSIWYG visual engineering – using familiar sets of business components. Then the toolkit writes the complex XSD Schema for you, along with test samples, documentation, XMI/UML models, Mindmaps and more. So how do you get a set of business components? The toolkit allows you to harvest these from existing schema collections or enterprise data models, or as in the case of NIEM, existing domain dictionary collections. I’ve been using this for the latest IEEE/OASIS/NIST initiative on a Common Data Format (CDF) for elections management systems. So you can download those from OASIS and see how this can transform how you build actual business exchanges – improving the quality, consistency and usability – and dramatically allowing automated generation of artifacts you only dreamed of before – such as a model of your entire major exchange collection components. http://www.oasis-open.org/committees/documents.php?wg_abbrev=election So what we have here is a foundation version – setting the scene and the basis for changing how people can generate and manage information exchanges. A foundation built using the OASIS CAM standard combined with aspects of the NIEM Naming and Design Rules and the UN/CEFACT Core Components specifications and emerging work on OASIS CIQ name and address and ANSI/ISO code list schema. We still have a raft of work to do to integrate this into SOA best practices and extend the dictionary capabilities to assist true community development. Answering questions such as: - How good is my canonical component collection? - How much reuse is really occurring? - What inconsistencies and extensions are there in the dictionary components? Expect us to begin tackling these areas now that the foundation is in place. The immediate need is to develop training and self-start materials – so we will be focusing there for the next couple of months and especially leading up to the IJIS industry event in July in New Jersey, and the NIEM NTE event in August in Philadelphia. http://sourceforge.net/projects/camprocessor

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• Tell me a Story

  - by Geoff N. Hiten

  I recently had a friend ask me to review his resume.  He is a very experienced DBA with excellent skills.  If I had an opening I would have hired him myself.  But not because of the resume.  I know his skill set and skill levels, but there is no way his standard resume can convey that.  A bare bones list of job titles and skills does not set you apart from your competition, nor does it convey whether you have junior or senior level skills and experience.  The solution is to not use the standard format. Tell me a story.  I want to know what you were responsible for.  Describe a tough project and how you saved time/money/personnel on that project.  Link your work activity to business value.  Drop some technical bits in there since we do work in a technical field, but show me what you can do to add value to my business well above what I would pay you.  That will get my attention. The resume exists for one primary and one secondary reason.  The primary reason is to get the interview.  A Resume won’t get you a job, so don’t expect it to.  The secondary reason is to give you and the interviewer a starting point for conversations.  If I can say “Tell me more about when….” and reference an item from your resume, then that is great for both of us.  Of course, you better be able to tell me more, both from the technical and the business side, at least if I am hiring a senior or higher level position.  As for the junior DBAs, go ahead and tell your story too.  Don’t worry about how simple or basic your projects or solutions seem.  It is how you solved the problem and what you learned that I am looking for.  If you learn rapidly and think like a DBA, I can work with that, regardless of you current skill level.

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• How do I get long command lines to wrap to the next line?

  - by BrianH

  Edit It was my .bashrc file. I've copied the same profile from machine to machine, and I used special characters in my $PS1 that are somehow throwing it off. I'm now sticking with the standard bash variables for my $PS1. Thanks to @ændrük for the tip on the .bashrc! ...End Edit... Something I have noticed in Ubuntu for a long time that has been frustrating to me is when I am typing a command at the command line that gets longer (wider) than the terminal width, instead of wrapping to a new line, it goes back to column 1 on the same line and starts over-writing the beginning of my command line. (It doesn't actually overwrite the actual command, but visually, it is overwriting the text that was displayed). It's hard to explain without seeing it, but let's say my terminal was 20 characters wide (Mine is more like 120 characters - but for the sake of an example), and I want to echo the English alphabet. What I type is this: echo abcdefghijklmnopqrstuvwxyz But what my terminal looks like before I hit the key is: pqrstuvwxyzghijklmno When I hit enter, it echos abcdefghijklmnopqrstuvwxyz so I know the command was received properly. It just wrapped my typing after the "o" and started over on the same line. What I would expect to happen, if I typed this command in on a terminal that was only 20 characters wide would be this: echo abcdefghijklmno pqrstuvwxyz Background: I am using bash as my shell, and I have this line in my ~/.bashrc: set -o vi to be able to navigate the command line with VI commands. I am currently using Ubuntu 10.10 server, and connecting to the server with Putty. In any other environment I have worked in, if I type a long command line, it will add a new line underneath the line I am working on when my command gets longer than the terminal width and when I keep typing I can see my command on 2 different lines. But for as long as I can remember using Ubuntu, my long commands only occupy 1 line. This also happens when I am going back to previous commands in the history (I hit Esc, then 'K' to go back to previous commands) - when I get to a previous command that was longer than the terminal width, the command line gets mangled and I cannot tell where I am at in the command. The only work-around I have found to see the entire long command is to hit "Esc-V", which opens up the current command in a VI editor. I don't think I have anything odd in my .bashrc file. I commented out the "set -o vi" line, and I still had the problem. I downloaded a fresh copy of Putty and didn't make any changes to the configuration - I just typed in my host name to connect, and I still have the problem, so I don't think it's anything with Putty (unless I need to make some config changes) Has anyone else had this problem, and can anyone think of how to fix it? Thanks in advance! Brian

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• GWT: Generate more complete crawl error report

  - by Mike

  I'm a developer in charge of managing Webmasters and related issues (including correcting crawl errors) for dozens (hundreds, maybe?) of active sites and as part of my duties I create a report of every discrepancy, including all pages generating a 404 and all pages that link to those pages. Currently within Webmaster Tools I'm able to download a csv file of all pages with a 404 response, but I'm then having to manually click on every single one of those links and copy the "linked from" field to paste into my spreadsheet. This is extremely tedious and seems unnecessary; I would expect the ability to download all that data at once. I'm ultimately looking for the end result of one csv file that has every url with a 404, but also has every url that links to each one of them. Am I overlooking this functionality somewhere or does anyone have a good solution? Edit 1 (2/11/2013): Example of what the csv output looks like now: URL,Response Code,News Error,Detected,Category http://www.abcdef.com/123.php,404,,11/12/13,Not found http://www.abcdef.com/456.php,404,,11/12/13,Not found Which is great, but let's say 123.php has 5 pages that link to it. Now I have to duplicate that row in my spreadsheet 4 more times, then go into Webmasters, get all the url's that link to the page, and add that data to my spreadsheet. The output I would prefer: URL,Response Code,Linked From,News Error,Detected,Category http://www.abcdef.com/123.php,404,http://www.ghijkl.com/naughtypage1.php,,11/12/13,Not found http://www.abcdef.com/123.php,404,http://www.ghijkl.com/naughtypage2.php,,11/12/13,Not found http://www.abcdef.com/123.php,404,http://www.ghijkl.com/naughtypage3.php,,11/12/13,Not found http://www.abcdef.com/456.php,404,http://www.ghijkl.com/naughtypage1.php,,11/12/13,Not found http://www.abcdef.com/456.php,404,http://www.ghijkl.com/naughtypage2.php,,11/12/13,Not found http://www.abcdef.com/456.php,404,http://www.ghijkl.com/naughtypage3.php,,11/12/13,Not found Note the (hypothetical) addition of a "Linked From" column, as well as the fact there are only 2 unique URL's now (like before) but all of the "Linked To" pages are shown in one report. Edit 2 (2/12/2013): To clarify, my question is less about detecting and correcting 404's, but more about generating a report of what Google has listed as errors. Oftentimes, these errors aren't even valid anymore but I still need documentation to show that Google detected a problem and that problem is now fixed. Many of the "linked from" url's I find are actually outdated, cached resources. For example, I'll frequently see that the linked-from url is the sitemap, which is actually an old sitemap cached by Google that points to an old page. Neither the sitemap or old page exist, but they still appear in my crawl error reports because they are cached resources.

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• How to wrap console utils in webserver

  - by Alex Brown

  I have a big dataset (100Mbs/day) and a bunch of console a TCL/TK tools to view it - I want to turn it into a web app that I can build, and others can maintain. In long: my group runs simulations yielding 100s of Mbs of data daily, in multiple (mostly but not only) text forms. We have a bunch of scripts and tools, mostly old school 1990's style stuff requiring a 5-button mouse, as well as lots of ad-hoc scripts that engineers build out of frustration every month or so. These produces UIs, graphs, spreadsheets (various sizes), logs, event histories etc. I want to replace (or at least supplement) the xwindows / console style UI with a web-based one, so I need the following properties: pleasant to program can wrap existing command-line tools in separate views (I don't need to scrape GUIs or anything) as I port logic from the existing scripts I can create a modularised and pleasant codebase to replace it I can attach a web-ui to navigate between views - each view is likely to contain keys which might make sense to view in another I am new to building systems that have logic on the back-end and front-end of a web-server. from that point of view, they do this: backend wraps old-school executables, constructs calls into them and them takes the output and wraps it up, niceifies it and delivers it to the web client. For instance the tool might generate a number of indexed images (per invocation) which I might deliver all at once or on-demand. May (probably) need to to heavy stats on some sources. frontend provides navigation connecting multiple views, performs requests from one view for data from another (or self to self), etc. Probably will have some views with a lot of interactivity. Can people please point me towards viable solutions for this? I know it's a bit of an open question so as answers come in I hope to refine the spec until we have a good match. I guess I expect to see answers like "RoR!" "beans!" "Scala!" but please give an indication of why those are a good fit; I know nothing! I got bumped off SO for asking an open-ended question, so sorry if its OT here too (let me know). I take the policy that I use the best/closest matched language for a project but most of my team are extremely low level (ie pipeline stages and CDyn) so I don't have the peer group to know where to start.

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• It's All In The Cloud

  - by Natalia Rachelson

  People turned out in droves for Steve Miranda's Apps Cloud General Session. Steve, as engaging as ever, covered our Apps strategy in the cloud and reinforced that Oracle has a complete set of cloud services including: •    Human Capital Management•    Talent Management•    Sales and Marketing•    Customer Service and Support•    Financial Management•    Procurement, Sourcing, and Inventory•    Project Portfolio Management•    Governance, Risk, and Compliance... all delivered on top of the Social, Platform, and Common Infrastructure.Steve talked about Fusion being the centerpiece of our Cloud Services. The fact that Fusion is 100 percent standards based is a big, big deal! In addition, our ERP Cloud Service is the most complete cloud service on the market. And email marketing is dead -- social marketing is where the action is. It's also where Oracle is investing heavily from a Sales & Marketing Cloud perspective. Steve covered the strategic acquisitions Oracle has made to enhance our organic Cloud offering. Specifically, Oracle bought RightNow to make our Customer Service and Support Cloud service complete. We also bought Taleo to add Recruiting and Learning capabilities to our Talent Management Cloud. Steve talked about our customers and how they are benefiting from the use of a variety of our Cloud Services. Red Robin is driving lower labor and food costs with Oracle ERP Cloud Service. He used Elizabeth Arden as the profile customer for HCM and Talent Management Service, UBS for HCM and Talent Management Service, and Brocade for Talent Management. All these customers are benefiting from a comprehensive and fully integrated HR platform that aligns compensation with performance and enhances workforce motivation and retention. At the same time, Hitachi Data Systems is using Oracle Taleo Performance Management Cloud to recruit the right competencies, pinpoint areas of improvement, and develop and monitor employee goals to support the global account organization. KLM and Overstock.com are gaining the benefits of Oracle's Customer Service and Support Service from RightNow by better engaging and serving customer needs online and through call centers. And last but not least, Graco and Key Energy are leveraging mobility features and sales forecasting and territory management capabilities within the Oracle Sales and Marketing Service. They expect to gain better visibility to sales information and drive more efficient sales campaigns and empower their sales force with data they need to make sales. Overall, Oracle Apps Cloud Services are enjoying a significant momentum in the marketplace. Steve projected an air of confidence and enthusiasm highlighting Oracle's latest successes with Cloud services.

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• WebLogic Partner Community Newsletter May 2014

  - by JuergenKress

  Dear WebLogic Partner Community member, Registration for the Fusion Middleware Summer Camps 2014 is open – Register asap for one of our bootcamps August 4th – 8th 2014 in Lisbon. Please read details and pre-requisitions careful before you register. We expect that like in the past, the conference will be booked out soon! Thanks to you our WebLogic Specialized Partners Oracle is #1 for Worldwide Market-Share Total Software Revenue in the Application Platform Market Segment for 2013. Want to know why, get the new recipes for Oracle WebLogic 12.1.2. Looking for the right server to run WebLogic – try WebLogic on Oracle Database Appliance 2.9. Want to install WebLogic - Play around with WebLogic Maven Plug-In. Thanks for sharing all the additional WebLogic articles within the community: How to use NodeManager to control WebLogic Servers & Retrieving WebLogic Server Name and Port in ADF Application & Glassfish to WebLogic Migration & Advanced GPIO & Building Robots with Java Embedded & Quick & Dirty How-to Guide: Install GlassFish 4 on Raspberry Pi & New Release: Java Micro Edition (ME) 8. In our Development tool section Frank published Development - Performance and Tuning - Overview in the latest ADF Architecture TV channel. Many of our clients run forms applications, make sure you run it on WebLogic. Thanks for sharing all the additional development tool articles within the community: Using Oracle WebLogic 12c with NetBeans IDE & Consuming SOAP Service & Check Box Support in ADF Query & New release of the ADF EMG Audit Rules & Working with the Array Data Type in a Table & ADF client-side architecture - Select All & Book Review: NetBeans Platform for Beginners See you in Lisbon! To read the complete newsletter please visit http://tinyurl.com/WebLogicNewsMay2014 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Software monetization that is not evil

  - by t0x1n

  I have a free open-source project with around 800K downloads to date. I've been contacted by some monetization companies from time to time and turned them down, since I didn't want toolbar malware associated with my software. I was wondering however, is there a non-evil way to monetize software ? Here are the options as I know them: Add a donation button. I don't feel comfortable with that as I really don't need "donations" - I'm paid quite well. Donating users may feel entitled to support etc. (see the second to last bullet) Add ads inside your application. In the web that may be acceptable, but in a desktop program it looks incredibly lame. Charge a small amount for each download. This model works well in the mobile world, but I suspect no one will go for it on the desktop. It doesn't mix well with open source, though I suppose I could charge only for the binaries (most users won't go to the hassle of compiling the sources). People may expect support etc. after having explicitly paid (see next bullet). Make money off a service / community / support associated with the program. This is one route I definitely don't want to take, I don't want any sort of hassle beyond coding. I assure you, the program is top notch (albeit simple) and I'm not aware of any bugs as of yet (there are support forums and blog comments where users may report them). It is also very simple, documented, and discoverable so I do think I have a case for supplying it "as is". Add affiliate suggestions to your installer. If you use a monetization company, you lose control over what they propose. Unless you can establish some sort of strong trust with the company to supply quality suggestions (I sincerely doubt it), I can't have that. Choosing your own affiliate (e.g. directly suggesting Google Toolbar) is possibly the only viable solution to my mind. Problem is, where do I find a solid affiliate that could actually give value to the user rather than infect his computer with crapware? I thought maybe Babylon (not the toolbar of course, I hate toolbars)?

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• Impressions from VMworld - Clearing up Misconceptions

  - by Monica Kumar

  Gorgeous sunny weather…none of the usual summer fog…the Oracle Virtualization team has been busy at VMworld in San Francisco this week. From the time exhibits opened on Sunday, our booth staff was fully engaged with visitors. It was great to meet with customers and prospects, and there were many…most with promises to meet again in October at Oracle OpenWorld 2012. Interests and questions ran the gamut - from implementation details to consolidating applications to how does Oracle VM enable rapid application deployment to Oracle support and licensing. All good stuff! Some inquiries are poignant and really help us get at the customer pain points. Some are just based on misconceptions. We’d like to address a couple of common misconceptions that we heard: 1) Rapid deployment of enterprise applications is great but I don’t do this all the time. So why bother? While production applications don’t get updated or upgraded as often, development and QA staging environments are much more dynamic. Also, in today’s Cloud based computing environments, end users expect an entire solution, along with the virtual machine, to be provisioned instantly, on-demand, as and when they need to scale. Whether it’s adding a new feature to meet customer demands or updating applications to meet business/service compliance, these environments undergo change frequently. The ability to rapidly stand up an entire application stack with all the components such as database tier, mid-tier, OS, and applications tightly integrated, can offer significant value. Hand patching, installation of the OS, application and configurations to ensure the entire stack works well together can take days and weeks. Oracle VM Templates provide a much faster path to standing up a development, QA or production stack in a matter of hours or minutes. I see lots of eyes light up as we get to this point of the conversation. 2) Oracle Software licensing on VMware vSphere In the world of multi-vendor IT stacks, understanding license boundaries and terms and conditions for each product in the stack can be challenging.  Oracle’s licensing, though, is straightforward.  Oracle software is licensed per physical processor in the server or cluster where the Oracle software is installed and/or running.  The use of third party virtualization technologies such as VMware is not allowed as a means to change the way Oracle software is licensed.  Exceptions are spelled out in the licensing document labeled “Hard Partitioning". Here are some fun pictures! Visitors to our booth told us they loved the Oracle SUV courtesy shuttles that are helping attendees get to/from hotels. Also spotted were several taxicabs sporting an Oracle banner! Stay tuned for more highlights across desktop and server virtualization as we wrap up our participation at VMworld.

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• Visual Studio 2010 Launch Events

  - by Jim Duffy

  Don’t miss out on the opportunity to learn about the new features in Visual Studio 2010. Check out the MSDN Events page and find out when the talented folks of the Developer & Evangelism group will be visiting your city to prove to you that /*Life Runs On Code*/. I’ll be attending the Raleigh event June 2, 2010 from 1:00 - 5:00 PM. North Carolina State University, Jane S. McKimmon Conference Center 1101 Gorman St Raleigh North Carolina 27606 United States From the Raleigh Event page: Event Overview Learn about the rich application platforms that Microsoft® Visual Studio® 2010 supports, including Windows® 7, the Web, SharePoint®, Windows Azure™, SQL®, and Windows® Phone 7 Series. From tighter tester and dev collaboration to new ALM tools, there’s a lot that’s new. Here’s what you can expect: Windows Development with Visual Studio 2010 Visual Studio has always been the best way to build compelling visual solutions for Windows. Visual Studio 2010 continues this trend with great new tooling support for Silverlight 4, WPF, and native development. In this demo heavy session, you’ll see how you can build rich Windows applications with Silverlight 4 using new trusted application features including out-of-browser execution, saving to the file system, and even COM Automation. You’ll also see how you can use the new Task Parallel Library from within a WPF application to take advantage of all those cores in today’s modern computers. Web and Cloud Development with Visual Studio 2010 If you build solutions for the web, then this session is for you. Come see how your existing skills move forward with Visual Studio 2010 both for in-house ASP.NET development and the new frontier of the Cloud. In this session, you’ll see improved designers, new HTML and JavaScript snippets, Web Forms enhancements, and how you can quickly build great web sites using Dynamic Data. You’ll see the changes made to testable web sites with MVC 2.0 and how we’ve integrated JQuery support into the platform. You’ll then see how easy it is to leverage your existing code and move to the cloud with Windows Azure. Windows Phone 7 Developer Tools and Platform Overview This session provides an overview of Visual Studio® 2010 for Windows Phone. Learn about the powerful capabilities of this new application platform and the developer tools experience including basic IDE usage, debugging, packaging, and deployment. This session also shows how you can use Microsoft Expression® Blend™ for Windows Phone to build great Silverlight applications. Have a day. :-|

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• best way to "introduce" OOP/OOD to team of experienced C++ engineers

  - by DXM

  I am looking for an efficient way, that also doesn't come off as an insult, to introduce OOP concepts to existing team members? My teammates are not new to OO languages. We've been doing C++/C# for a long time so technology itself is familiar. However, I look around and without major infusion of effort (mostly in the form of code reviews), it seems what we are producing is C code that happens to be inside classes. There's almost no use of single responsibility principle, abstractions or attempts to minimize coupling, just to name a few. I've seen classes that don't have a constructor but get memset to 0 every time they are instantiated. But every time I bring up OOP, everyone always nods and makes it seem like they know exactly what I'm talking about. Knowing the concepts is good, but we (some more than others) seem to have very hard time applying them when it comes to delivering actual work. Code reviews have been very helpful but the problem with code reviews is that they only occur after the fact so to some it seems we end up rewriting (it's mostly refactoring, but still takes lots of time) code that was just written. Also code reviews only give feedback to an individual engineer, not the entire team. I am toying with the idea of doing a presentation (or a series) and try to bring up OOP again along with some examples of existing code that could've been written better and could be refactored. I could use some really old projects that no one owns anymore so at least that part shouldn't be a sensitive issue. However, will this work? As I said most people have done C++ for a long time so my guess is that a) they'll sit there thinking why I'm telling them stuff they already know or b) they might actually take it as an insult because I'm telling them they don't know how to do the job they've been doing for years if not decades. Is there another approach which would reach broader audience than a code review would, but at the same time wouldn't feel like a punishment lecture? I'm not a fresh kid out of college who has utopian ideals of perfectly designed code and I don't expect that from anyone. The reason I'm writing this is because I just did a review of a person who actually had decent high-level design on paper. However if you picture classes: A - B - C - D, in the code B, C and D all implement almost the same public interface and B/C have one liner functions so that top-most class A is doing absolutely all the work (down to memory management, string parsing, setup negotiations...) primarily in 4 mongo methods and, for all intents and purposes, calls almost directly into D. Update: I'm a tech lead(6 months in this role) and do have full support of the group manager. We are working on a very mature product and maintenance costs are definitely letting themselves be known.

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• ArchBeat Link-o-Rama for 2012-09-05

  - by Bob Rhubart

  OTN Architect Day - Boston - Sept 12: What to Expect If you've never attended an OTN Architect Day, here's a little preview. You start with a continental breakfast. Then you have keynotes by an Oracle expert, and a member of the Oracle ACE community. After that come the break-out sessions, so you have your choice of two sessions in each time slot. So you'll get in two breakouts before lunch. Then you eat. After that there's a panel Q&A during which the audience tosses questions at the assembled session speakers. Then it's on to another set of break-out sessions, followed by a short break. Then the audience breaks into small groups for round table discussions. After that there's a drawing for some cool prizes, followed by the cocktail reception. All that costs you absolutely zero. Register now. Starting and Stopping Fusion Applications the Right Way | Ronaldo Viscuso While the fastartstop tool that ships with Oracle Fusion Applications does most of the work to start/stop/bounce the Fusion Apps environment, it does not do it all. Oracle Fusion Applications A-Team blogger Ronaldo Viscuso's post "aims to explain all tasks involved in starting and stopping a Fusion Apps environment completely." Dodeca Customer Feedback - The Rosewood Company | Tim Tow Oracle ACE Director Tim Tow shares anecdotal comments from one of his clients, a company that is deploying Dodeca to replace an aging VBA/Essbase application. Configuring UCM cache to check for external Content Server changes | Martin Deh Oracle WebCenter and ADF A-Team blogger Martin Deh shares the background information and the solution to a recently encountered customer scenario. Proxy As Upgrade to 11g Does Not Like NQSession.User | Art of Business Intelligence "In Oracle BI 10g the application was a lot more tolerant of bad design and cavalier usage of variables," observes Oracle ACE Christian Screen. "We noticed an issue recently during an upgrade where the Proxy As configuration in Oracle BI 10g used the NQSession.User variable to identify the user logged into Presentation Servers acting as Proxy." Oracle WebLogic Server 11g: Interactive Quick Reference | Dirk Nachbar Oracle ACE Dirk Nachbar shares a quick post with information on a new interactive reference guide to Oracle WebLogic Server. "The Quick Reference shows you an architecural overview of the Oracle WebLogic Server processes, tools, configuration files, log files and so on including a short description of each section and the corresponding link to the Oracle WebLogic Server Documentation," says Nachbar. Thought for the Day "In fast moving markets, adaptation is significantly more important than optimization." — Larry Constantine Source: Quotes for Software Engineers

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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