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  • CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

    - by Tuula Fai
    "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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  • 50 Years After The Jetsons

    - by Jason Fitzpatrick
    The Jetsons, the future-oriented animated cartoon series from the 1960s, turned 50 this week. The Smithsonian takes a look at what the show meant, then and now. At the Smithsonian blog Paleofuture, Matt Novak looks back at the last 50 years and the impact that The Jetsons had. He writes: It’s important to remember that today’s political, social and business leaders were pretty much watching ”The Jetsons” on repeat during their most impressionable years. People are often shocked to learn that “The Jetsons” lasted just one season during its original run in 1962-63 and wasn’t revived until 1985. Essentially every kid in America (and many internationally) saw the series on constant repeat during Saturday morning cartoons throughout the 1960s, ’70s and ’80s. Everyone (including my own mom) seems to ask me, “How could it have been around for only 24 episodes? Did I really just watch those same episodes over and over again?” Yes, yes you did. But it’s just a cartoon, right? So what if today’s political and social elite saw ”The Jetsons” a lot? Thanks in large part to the Jetsons, there’s a sense of betrayal that is pervasive in American culture today about the future that never arrived. We’re all familiar with the rallying cries of the angry retrofuturist: Where’s my jetpack!?! Where’s my flying car!?! Where’s my robot maid?!? “The Jetsons” and everything they represented were seen by so many not as a possible future, but a promise of one. Hit up the link below for the full article–prepare to be surprised at just how few episodes of the show were ever animated and aired. 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • Addicted to the MIX Buzz

    - by Dave Campbell
    Well it's the Friday before MIX10, and I'm officially of no use to anybody. I'll be driving up to 'Vegas Sunday ... hopefully rolling in mid-late afternoon, checking in at my $31.50/night (including WiFi) Motel, and getting registered then hanging out around registration to see who is there. First organized thing to do is 9PM, so I'm open to suggestions Sunday evening... maybe we can get a gang together for dinner ?? Monday is the Keynote ... I'm addicted to the buzz in the ballroom the first day, hope to be close to the front, trying to live blog. Then straight to Ballroom A and stake out the spot I'll be in for all 3 days, and you all know why :) I've tagged 40 sessions that I 'want' to see, and there's only 12 slots... damn... if I could, I'd try the Multiplicity thing, but I'm afraid I'd get the idiot first try -- or maybe got that one already :) ... but at least I tagged them to make it easy to find after the videos are up. Stuff going on Sunday, Monday, and Tuesday night. I'm staying over for an event on Thursday, and driving back on Friday. I'm not sure how much blogging I'll be doing, but I'll try to hit some 'Cream high spots. I'm sure everyone #NotAtMIX is going to be tuned into the sessions online. I'll be wearing TShirts with WynApse.com and SilverlightCream.com printed on the back... so if you see some old curmudgeon with such a shirt, IT'S ME! I look forward to seeing all the people I only see once or twice a year, and meeting ones I haven't met yet What a week... Bring It On and Stay in the 'Light! Technorati Tags: Silverlight    Silverlight 4    MIX10

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  • Virtual Developer Day: Oracle Fusion Development

    - by Dmitry Nefedkin
    Do you want get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staff? Join us on Dec, 11, 2012 9:00 - 13:00 GMT at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff   Developer lead, manager or architect – this event has something for everyone. Don't miss this opportunity! Agenda 9:00 a.m. – 9:30 a.m. Opening 9:30 a.m. – 10:00 a.m. KeynoteOracle Fusion Development Track 1Introduction to Fusion Development Track 2What's New in Fusion Development Track 3Fusion Development in the Enterprise Track 4Hands On Lab - WebCenter Portal and ADF Lab w/ JDeveloper 10:00 a.m. – 11:00 a.m. Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development Lab materials can be found on event wiki here. Q&A about the lab is available throughout the event. 11:00 a.m. – 12:00 p.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 p.m. – 1:00 p.m. Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration View Session Abstracts

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  • Version control for game development - issues and solutions?

    - by Cyclops
    There are a lot of Version Control systems available, including open-source ones such as Subversion, Git, and Mercurial, plus commercial ones such as Perforce. How well do they support the process of game-development? What are the issues using VCS, with regard to non-text files (binary files), large projects, etc? What are solutions to these problems, if any? For organization of Answers, let's try on a per-package basis. Update each package/Answer with your results. Also, please list some brief details in your answer, about whether your VCS is free or commercial, distributed versus centralized, etc. Update: Found a nice article comparing two of the VCS below - apparently, Git is MacGyver and Mercurial is Bond. Well, I'm glad that's settled... And the author has a nice quote at the end: It’s OK to proselytize to those who have not switched to a distributed VCS yet, but trying to convert a Git user to Mercurial (or vice-versa) is a waste of everyone’s time and energy. Especially since Git and Mercurial's real enemy is Subversion. Dang, it's a code-eat-code world out there in FOSS-land...

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  • JavaOne 2012 Day 1

    - by Geertjan
    Day 1, Sunday, started the night before for those attending the NetBeans Party at Johnny Foley's: Invitations had been sent out prior to the party to all speakers for NetBeans Day, as well as speakers in JavaOne sessions where NetBeans is going to be used. That turns out to be around 40 people, who hung out until quite late, with snacks and drinks. Next day, NetBeans Day had most sessions with completely packed rooms, which means there were around 300 people! Panel discussions around central themes in the NetBeans ecosystem (Java EE, JavaFX, and NetBeans Platform) were held, which resulted in a whole bunch of people up on stage throughout the day, such as this group of speakers in the Java EE session: From left to right above you see Sean Comerford from ESPN.com, John Yeary the Java EE panel moderator and JUG lead from Greenville, Cagatay Civici the PrimeFaces lead developer, Glenn Holmer long time NetBeans enthusiast (more on him below) from the Weyco Group, and NetBeans/Java EE book author David Heffelfinger. There were panels just like the above for JavaFX and the NetBeans Platform too, with very interesting and dynamic talks, such as one by JavaFX book authors Gail and Paul Anderson, who showed off this brilliant JavaFX/NetBeans Platform mashup: NetBeans Day ended with a good discussion about how to get involved in the NetBeans community, wrapping up with an award ceremony with two very special NetBeans community awards: Then everyone caught buses to the Masonic Auditorium, where 4 hours of keynotes took place. This is what the room looked like: The 4 hours ended with a very well received HTML5/NetBeans demo, showing of NetBeans IDE 7.3 features, by NetBeans director John Ceccarelli. And I liked this slide during an earlier keynote session by Oracle VP Hasan Rizvi: There was really a lot of love for NetBeans during the JavaOne keynote sessions and I don't remember hearing any other IDE being mentioned, in any way at all. Next there was the Duke's Choice Award ceremony, outside the Hilton in a cool lounge area, where, among others, Timon and Angelo from the NetBeans Platform community received their awards for AgroSense and MICE. In between all of the above, I met very many friends from previous conferences, as well as several new ones. It was clearly a great start to the conference. Looking forward to what the rest of the week will bring!

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  • How to develop Online Shopping Portal Application using PHP ?

    - by Sarang
    I do not know PHP & I have to develop a Shopping Portal with following Definition : Scenario: Online Shopping Portal XYZ.com wants to create an online shopping portal for managing its registered customers and their shopping. The customers need to register themselves first before they do shopping using the shopping portal. However, everyone, whether registered or not, can view the various products along with the prices listed in the portal. The registered customers, after logging in, are allowed to place order for one or more products from the products listed in the portal. Once the order is placed, the customer gets a reference order number and the order status should be “order in process”. The customers can track their order using the given reference number. The management of XYZ.com should be able to modify the order status of a particular reference order number to “shipped” once the products are shipped to the shipping address entered by the customer at the time of placing the order. The Functionalities required are : Create the interface for the XYZ.com shopping portal using HTML/XHTML and CSS. Implement the client side validations using JavaScript. Create the tables using MySQL. Implement the functionality using the server side scripting language, PHP. Integrate all the above tasks and make the XYZ.com shopping portal functional. How do I develop this application with following proper steps of development ?

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  • SEO Keyword Research Help

    - by James
    Hi Everyone, I'm new at SEO and keyword research. I am using Market Samurai as my research tool, and I was wondering if I could ask for your help to identify the best key word to target for my niche. I do plan on incorporating all of them into my site, but I wanted to start with one. If you could give me your input on these keywords, I would appreciate it. This is all new to me :) I'm too new to post pictures, but here are my keywords (Searches, SEO Traffic, and SEO Value / Day): Searches | SEO Traffic | PBR | SEO Value | Average PR/Backlinks of Current Top 10 1: 730 | 307 | 20% | 2311.33 | 1.9 / 7k-60k 2: 325 | 137 | 24% | 822.94 | 2.3 / 7k-60k 3: 398 | 167 | 82% | 589.79 | 1.6 / 7k-60k I'm wondering if the PBR (Phrase-to-broad) value of #1 is too low. It seems like the best value because the SEOV is crazy high. That is like $70k a month. #3 has the highest PBR, but also the lowest SEOV. #2 doesn't seem worth it because of the PR competetion. Might be a little too hard to get into the top page of Google. I'm wondering which keywords to target, and if I should be looking at any other metric to see if this is a profitable niche to jump into. Thanks.

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  • Is paper indispensable in a programmer's everyday work?

    - by rwong
    As a programmer who work in a company whose vision is to make paperless office possible, is there any way I can work effectively while using less paper? I can list at least several kinds of papers I use quite often: Paper notebook, on which I do most of the pre-coding design work and ideas Books Temporary printouts of source code, though not so often (in color, with a 6 point font at 600 DPI) Sticky note, to remind myself of things that should be taken care of within a few days On the other hand, I also use a wiki and an office text editor. Once a while I would use a diagramming software to make a few flowcharts. Deeper questions: Is there a relationship between paper use and productivity? How can programmers help save the trees? Is paperless software development fundamentally different from paperless office? Related questions: Do you ever write code with pen and paper, and should we do it more often? What physical tools do you find useful to work as a programmer? What things are essential on a programmer's desk? Stuff every programmer needs while working Additional info, if it helps: Everyone has dual monitors. We have decent project management and issue tracking software (both web-based). Please be constructive. In particular, please give your answer to your peer programmers who wish to be flexible and are willing to change working style in order to become more productive as well as meeting certain their own personal values. Edited: I removed the company's view because it appears to be too flamebait. If you need to see my original words, go to the edit history. Deleted: Doxygen and whiteboard. Reason: disregarding my personal experience with these great tools, we never had to print out anything as a consequence of using/not using them. To see my original words, go to the edit history.

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  • How Mature is Your Database Change Management Process?

    - by Ben Rees
    .dbd-banner p{ font-size:0.75em; padding:0 0 10px; margin:0 } .dbd-banner p span{ color:#675C6D; } .dbd-banner p:last-child{ padding:0; } @media ALL and (max-width:640px){ .dbd-banner{ background:#f0f0f0; padding:5px; color:#333; margin-top: 5px; } } -- Database Delivery Patterns & Practices Further Reading Organization and team processes How do you get your database schema changes live, on to your production system? As your team of developers and DBAs are working on the changes to the database to support your business-critical applications, how do these updates wend their way through from dev environments, possibly to QA, hopefully through pre-production and eventually to production in a controlled, reliable and repeatable way? In this article, I describe a model we use to try and understand the different stages that customers go through as their database change management processes mature, from the very basic and manual, through to advanced continuous delivery practices. I also provide a simple chart that will help you determine “How mature is our database change management process?” This process of managing changes to the database – which all of us who have worked in application/database development have had to deal with in one form or another – is sometimes known as Database Change Management (even if we’ve never used the term ourselves). And it’s a difficult process, often painfully so. Some developers take the approach of “I’ve no idea how my changes get live – I just write the stored procedures and add columns to the tables. It’s someone else’s problem to get this stuff live. I think we’ve got a DBA somewhere who deals with it – I don’t know, I’ve never met him/her”. I know I used to work that way. I worked that way because I assumed that making the updates to production was a trivial task – how hard can it be? Pause the application for half an hour in the middle of the night, copy over the changes to the app and the database, and switch it back on again? Voila! But somehow it never seemed that easy. And it certainly was never that easy for database changes. Why? Because you can’t just overwrite the old database with the new version. Databases have a state – more specifically 4Tb of critical data built up over the last 12 years of running your business, and if your quick hotfix happened to accidentally delete that 4Tb of data, then you’re “Looking for a new role” pretty quickly after the failed release. There are a lot of other reasons why a managed database change management process is important for organisations, besides job security, not least: Frequency of releases. Many business managers are feeling the pressure to get functionality out to their users sooner, quicker and more reliably. The new book (which I highly recommend) Lean Enterprise by Jez Humble, Barry O’Reilly and Joanne Molesky provides a great discussion on how many enterprises are having to move towards a leaner, more frequent release cycle to maintain their competitive advantage. It’s no longer acceptable to release once per year, leaving your customers waiting all year for changes they desperately need (and expect) Auditing and compliance. SOX, HIPAA and other compliance frameworks have demanded that companies implement proper processes for managing changes to their databases, whether managing schema changes, making sure that the data itself is being looked after correctly or other mechanisms that provide an audit trail of changes. We’ve found, at Red Gate that we have a very wide range of customers using every possible form of database change management imaginable. Everything from “Nothing – I just fix the schema on production from my laptop when things go wrong, and write it down in my notebook” to “A full Continuous Delivery process – any change made by a dev gets checked in and recorded, fully tested (including performance tests) before a (tested) release is made available to our Release Management system, ready for live deployment!”. And everything in between of course. Because of the vast number of customers using so many different approaches we found ourselves struggling to keep on top of what everyone was doing – struggling to identify patterns in customers’ behavior. This is useful for us, because we want to try and fit the products we have to different needs – different products are relevant to different customers and we waste everyone’s time (most notably, our customers’) if we’re suggesting products that aren’t appropriate for them. If someone visited a sports store, looking to embark on a new fitness program, and the store assistant suggested the latest $10,000 multi-gym, complete with multiple weights mechanisms, dumb-bells, pull-up bars and so on, then he’s likely to lose that customer. All he needed was a pair of running shoes! To solve this issue – in an attempt to simplify how we understand our customers and our offerings – we built a model. This is a an attempt at trying to classify our customers in to some sort of model or “Customer Maturity Framework” as we rather grandly term it, which somehow simplifies our understanding of what our customers are doing. The great statistician, George Box (amongst other things, the “Box” in the Box-Jenkins time series model) gave us the famous quote: “Essentially all models are wrong, but some are useful” We’ve taken this quote to heart – we know it’s a gross over-simplification of the real world of how users work with complex legacy and new database developments. Almost nobody precisely fits in to one of our categories. But we hope it’s useful and interesting. There are actually a number of similar models that exist for more general application delivery. We’ve found these from ThoughtWorks/Forrester, from InfoQ and others, and initially we tried just taking these models and replacing the word “application” for “database”. However, we hit a problem. From talking to our customers we know that users are far less further down the road of mature database change management than they are for application development. As a simple example, no application developer, who wants to keep his/her job would develop an application for an organisation without source controlling that code. Sure, he/she might not be using an advanced Gitflow branching methodology but they’ll certainly be making sure their code gets managed in a repo somewhere with all the benefits of history, auditing and so on. But this certainly isn’t the case (yet) for the database – a very large segment of the people we speak to have no source control set up for their databases whatsoever, even at the most basic level (for example, keeping change scripts in a source control system somewhere). By the way, if this is you, Red Gate has a great whitepaper here, on the barriers people face getting a source control process implemented at their organisations. This difference in maturity is the same as you move in to areas such as continuous integration (common amongst app developers, relatively rare for database developers) and automated release management (growing amongst app developers, very rare for the database). So, when we created the model we started from scratch and biased the levels of maturity towards what we actually see amongst our customers. But, what are these stages? And what level are you? The table below describes our definitions for four levels of maturity – Baseline, Beginner, Intermediate and Advanced. As I say, this is a model – you won’t fit any of these categories perfectly, but hopefully one will ring true more than others. We’ve also created a PDF with a flow chart to help you find which of these groups most closely matches your team:  Download the Database Delivery Maturity Framework PDF here   Level D1 – Baseline Work directly on live databases Sometimes work directly in production Generate manual scripts for releases. Sometimes use a product like SQL Compare or similar to do this Any tests that we might have are run manually Level D2 – Beginner Have some ad-hoc DB version control such as manually adding upgrade scripts to a version control system Attempt is made to keep production in sync with development environments There is some documentation and planning of manual deployments Some basic automated DB testing in process Level D3 – Intermediate The database is fully version-controlled with a product like Red Gate SQL Source Control or SSDT Database environments are managed Production environment schema is reproducible from the source control system There are some automated tests Have looked at using migration scripts for difficult database refactoring cases Level D4 – Advanced Using continuous integration for database changes Build, testing and deployment of DB changes carried out through a proper database release process Fully automated tests Production system is monitored for fast feedback to developers   Does this model reflect your team at all? Where are you on this journey? We’d be very interested in knowing how you get on. We’re doing a lot of work at the moment, at Red Gate, trying to help people progress through these stages. For example, if you’re currently not source controlling your database, then this is a natural next step. If you are already source controlling your database, what about the next stage – continuous integration and automated release management? To help understand these issues, there’s a summary of the Red Gate Database Delivery learning program on our site, alongside a Patterns and Practices library here on Simple-Talk and a Training Academy section on our documentation site to help you get up and running with the tools you need to progress. All feedback is welcome and it would be great to hear where you find yourself on this journey! This article is part of our database delivery patterns & practices series on Simple Talk. Find more articles for version control, automated testing, continuous integration & deployment.

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  • NoVa Code Camp 2010.1 &ndash; Don&rsquo;t Miss It!

    - by John Blumenauer
    Tomorrow, June 12th will be the NoVa Code Camp 2010.1 held at the Microsoft Technical Center in Reston, VA.  What’s in store?  Lots of great topics by some truly knowledgeable speakers from the mid-Atlantic region.  This event will have four talks alone on Azure, plus sessions ASP.NET MVC2, SharePoint, WP7, Silverlight, MEF, WCF and some great presentations centered around best practices and design. The schedule can be found at:  http://novacodecamp.org/RecentCodeCamps/NovaCodeCamp201001/Schedule/tabid/202/Default.aspx The session descriptions and speaker list is at:  http://novacodecamp.org/RecentCodeCamps/NovaCodeCamp201001/Sessions/tabid/197/Default.aspx We’re also fortunate this year to have several excellent sponsors.  The sponsor list can be found at:  http://novacodecamp.org/RecentCodeCamps/NovaCodeCamp201001/Sponsors/tabid/198/Default.aspx.  As a result of the excellent sponsors, attendees will be enjoying nice food throughout the day and the end of day raffle will have some great surprises regarding swag! I’ll be presenting MEF with an introduction and then how it can be used to extend Silverlight applications.  If you’re new to MEF and/or Silverlight, don’t worry.  I’ll be easing into the concepts so everyone will leave an understanding of MEF by the end of the session.   Don’t miss NoVa Code Camp 2010.1.  See YOU there!

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  • Microsoft MVP Again for 2011

    - by Vincent Maverick Durano
    Normal 0 false false false EN-PH X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} I just got a great news from Microsoft that I’m re-awarded as Microsoft MVP (Most Valuable Professional) for this year.  This is my 3rd year in a row as an MVP and  I’m of course very happy about and feel honored by it. Woohoo!! Here’s the Proof =} Dear Vincent Maverick Durano, Congratulations! We are pleased to present you with the 2011 Microsoft® MVP Award! This award is given to exceptional technical community leaders who actively share their high quality, real world expertise with others. We appreciate your outstanding contributions in ASP.NET/IIS technical communities during the past year. The Microsoft MVP Award provides us the unique opportunity to celebrate and honor your significant contributions and say "Thank you for your technical leadership."     BIG thanks to Microsoft, my MVP Lead Lilian Quek, readers, and everyone who has supported me!!!

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  • Internship in License Contract Management

    - by cristian.condurache(at)oracle.com
    Hi Everyone, My name is Luca. I am an intern in the License Contract Management team in Italy. I have studied Economics and Business in Pescara and finished my Master’s Degree in July 2009. After a short work experience near my home town I decided to look for a job in an International Company. I got in touch with Oracle in January 2010. I had a telephone interview and then a face-to-face interview. On a cold and grey morning, I arrived in Milan....my first impression was fantastic....a big modern building with wide TVs everywhere. I was a little nervous but very excited. I understood this could be a great opportunity... The interview went well and I started to work in March. After a training period I was quickly involved in the closing of the last quarter of the fiscal year - of which May is the last month at Oracle. Working as a License Contract Manager is a real challenge for a fresh graduate. It involves thoroughly understanding the Oracle Policies and Practices with regards to License Contracts. In my experience, especially in May, I learnt to work under high pressure, within time constrains, and to keep up with constant changes. In this period I also had the opportunity to be involved in different negotiations, being directly in contact with the customers. This helped me to develop my relational skills during complex transactions. Looking back at the nine months at Oracle I can say I have a better understanding of the IT world. It is a complex environment that changes continously, offering new challenges to learn from everytime. If you have any questions related to this article feel free to contact [email protected]. You can find our job opportunities via http://campus.oracle.com. Technorati Tags: License Contract Management,oppotunity,Oracle Policies,internship

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  • How do you keep cool when production system goes down?

    - by Mag20
    This has happened to most of us... You come to work one day. Everything seems normal: the sun is shining, birds are chirping, but you notice a couple of weird things on your way to work like deja vu with cat in matrix. You get into office, there are a lot of phones ringing, but could be that they are just doing a new sales promotion. You settle in, when you notice a dark cloud hovering over you. It takes you a couple of moments, but you recognize the cloud is your boss. Usually he checks on you every morning with his "Soooo Peeeeter, how about those TCP/IP reports?" routine, but today he forgot everything about common manners and rudely invaded your personal space. No "Good Morning", just some drooling, grunts and curses. He reminds you a bit of neanderthal who is trying to get away from cyber tooth tiger, fear and panic all compressed in a tight ball. You try to decipher the new language that he created since yesterday and you start understanding that something bad happened overnight - production system went down. Now, your system is usually used by clients during regular working hours from 9-5, but for whatever reason you didn't get any alerts on your beeper (for people under 30 - beeper was like a mobile phone that could only ring and tell you who beeped you). Need to remember to charge it next time. So it is 8:45am, the system MUST be up at 9am. Every 10 seconds, your boss lets out yet another curse which communicates to you that another customer is having problems getting into the system. Also several account managers are now hovering over your boss trying to make him understand how clients are REALLY REALLY suffering. Everyone is depending on you to get the system up ASAP and at the same time hinder your progress by constantly distracting you. How do you keep cool in a situation like this?

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  • Easily Close All Tabs in Google Chrome

    - by Asian Angel
    Do you find yourself with a lot of tabs open but dread closing all but one manually? Now you can close all of your tabs with a single click, and have just one ready to go with the Close all Tabs extension. Before We all find ourselves with a lot of tabs open sooner or later. That is not so bad until we realize that we need to close all of them and get back to work. A person could open a new tab and manually close the rest or close the entire window and restart Chrome. But a single click solution would be a lot more convenient. After There it is…the single click solution. Just click the Toolbar Button and BOOM! One fresh window with a single new tab page showing. Now if you could only take the rest of the day off… Conclusion The Close all Tabs extension may not be something that everyone would use, but if you are tired of manually closing all of those tabs then you will definitely like it. Links Download the Close all Tabs extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Focused New Tabs Quick-Fix for Google ChromeVisually Browse Through Your Open Tabs in Google ChromeMake Google Chrome Open with Pinned TabsStupid Geek Tricks: Compare Your Browser’s Memory Usage with Google ChromeEasily Control a Large Amount of Tabs in Google Chrome TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Fun with 47 charts and graphs Tomorrow is Mother’s Day Check the Average Speed of YouTube Videos You’ve Watched OutlookStatView Scans and Displays General Usage Statistics How to Add Exceptions to the Windows Firewall Office 2010 reviewed in depth by Ed Bott

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  • Activist shared printing material gallery

    - by Dave
    What would you say would be the best way to do this: We would like to create a section on our activist community FB page and website in order to share with everyone images and files ready for printing panflets, brochures, t-shirts, stickers, etc. Let's say we have some cool slogans for t-shirts, so we would like to show them on a gallery, and offer for download the original design files needed for a print shop to create the t-shirts. And the same thing for all other kinds of media. We want to enable anyone to be able to just download the files for free, and easily create printed materials with them. But besides offering this hybrid between picture gallery and downloads manager, we would also like to make it very easy for anyone to upload and share their own files with the community, to make it a true collaboration initiative, be it that they get posted automatically, or that we first review and approve all uploads. Cafepress or Spreadshirt let you upload your design and sell your own merchandise. We need something similar, but where people can then download working files for making quality printings and materials. What apps, tools, services or methods are out there with which you think this could be best done?? We have some ideas, but we would like to hear some more!!

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  • How to recover bad encripted directory

    - by Fato Alessandro
    I had a problem while formatting Ubuntu. I tried to reinstall without formatting the home directory and with the same username. The home directory of the new installation was set to be encrypted. Then the installation went wrong because of the cd. So it really never started (stopped at coping stage). How ever Ubuntu did encrypted the home directory but probably the procedure went wrong. By now I installed Ubuntu in another partition, tried to mount with encrypted-recovery but the mounted directory in tmp wasn't the directory I had before. There were just strange directories with coded name. Strange fact is that the file system is not damaged: it continues to know how much data is actually stored in it. If I look with gparted or even nautilus I see 45 Gb of data present on the partition. This let me think that my data are not erased but maybe hidden. Moreover when I tried to mount the encrypted home directory with encrypted-recovery-personal it asked me the encryption secret. I insert nothing, just pressed enter, and the password was accepted. Is thre a method for removing my data? Maybe trying to rencrypt the directory? How could I get back to the previous documents. Thanks to everyone

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  • Comparing Dates in Oracle Business Rule Decision Tables

    - by James Taylor
    I have been working with decision tables for some time but have never had a scenario where I need to compare dates. The use case was to check if a persons membership had expired. I didn't think much of it till I started to develop it. The first trap I feel into was trying to create ranges and bucket sets. The other trap I fell into was not converting the date field to a complete date. This may seem obvious to most people but my Google searches came up with nothing so I thought I would create a quick post. I assume everyone knows how to create a decision table so I'm not going to go through those steps. The prerequisite for this post is to have a decision table with a payload that has a date field. This filed must have the date in the following format YYYY-MM-DDThh:mm:ss. Create a new condition in your decision table Right-click on the condition to edit it and select the expression builder In the expression builder, select the Functions tab. Expand the CurrentDate file and select date, and click Insert Into Expression button. In the Expression Builder you need to create an expression that will return true or false, add the operation <= after the CurrentDate.date In my scenario my date field is memberExpire, Navigate to your date field and expand, select toGregorianCalendar(). Your expression will look something like this, click OK to get back to the decision table Now its just a matter of checking if the value is true or false. Simple when you know how :-)

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  • Too sell or give for free

    - by QAH
    Hello everyone! I am currently making a game that I was originally planning to sell. It is a simple 2D arcade style game for the PC. I've seen many indie games become popular and generate revenue from advertisements, but the game itself remains free. I need some advice on whether or not I should sell my game, release it for free with advertisements, or ask for donations and keep the game free. I feel that my game is fun, but of course the graphics aren't tip top because I am a programmer, not an artist. I just take screenshots of 3D models I get from Turbosquid and crop around it to make a sprite. Also, and I could be very wrong about this, it seems that there are more legal issues surrounding selling a game than making it free and generating revenue from advertisement, or asking for donations. If I am wrong, someone please correct me. Also, I am very interested in generating some revenue for my work, but that isn't at the very top of my list. I am in my last year of high school, soon to be going to college, and I am going to major in computer science/software engineering. So I am trying to gain some preliminary experience at home by coding stuff every day. One way of getting this experience is by making this game. So what do you think? What route should I take? What has worked well with other indie games? Thanks in advance.

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  • Whats the greatest most impressive programing feat you ever witnessed? [closed]

    - by David Reis
    Everyone knows of the old adage that the best programmers can be orders of magnitude better than the average. I've personally seen good code and programmers, but never something so absurd. So the questions is, what is the most impressive feat of programming you ever witnessed or heard of? You can define impressive by: The scope of the task at hand e.g. John single handedly developed the framework for his company, a work comparable in scope to what the other 200 employed were doing combined. Speed e.g. Stu programmed an entire real time multi-tasking app OS on an weekened including its own C compiler and shell command line tools Complexity e.g. Jane rearchitected our entire 10 millon LOC app to work in a cluster of servers. And she did it in an afternoon. Quality e.g. Charles's code had a rate of defects per LOC 100 times lesser than the company average. Furthermore he code was clean and understandable by all. Obviously, the more of these characteristics combined, and the more extreme each of them, the more impressive is the feat. So, let me have it. What's the most absurd feat you can recount? Please provide as much detail as possible and try to avoid urban legends or exaggerations. Post only what you can actually vouch for. Bonus questions: Was the herculean task a one-of, or did the individual regularly amazed people? How do you explain such impressive performance? How was the programmer recognized for such awesome work?

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  • How to Manage Technical Employees

    - by Ajarn Mark Caldwell
    In my current position as Software Engineering Manager I have been through a lot of ups and downs with staffing, ranging from laying-off everyone who was on my team as we went through the great economic downturn in 2007-2008, to numerous rounds of interviewing and hiring contractors, full-time employees, and converting some contractors to employee status.  I have not yet blogged much about my experiences, but I plan to do that more in the next few months.  But before I do that, let me point you to a great article that somebody else wrote on The Unspoken Truth About Managing Geeks that really hits the target.  If you are a non-technical person who manages technical employees, you definitely have to read that article.  And if you are a technical person who has been promoted into management, this article can really help you do your job and communicate up the line of command about your team.  When you move into management with all the new and different demands put on you, it is easy to forget how things work in the tech subculture, and to lose touch with your team.  This article will help you remember what’s going on behind the scenes and perhaps explain why people who used to get along great no longer are, or why things seem to have changed since your promotion. I have to give credit to Andy Leonard (blog | twitter) for helping me find that article.  I have been reading his series of ramble-rants on managing tech teams, and the above article is linked in the first rant in the series, entitled Goodwill, Negative and Positive.  I have read a handful of his entries in this series and so far I pretty much agree with everything he has said, so of course I would encourage you to read through that series, too.

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  • Cloning existing software for commercial purposes - legal implications

    - by user2036256
    I have been asked to clone some existing software for a company. Basically its an old 16 bit DOS console app, which was supplied free of charge in I believe the late 80's. Having replaced the machine that needs to run it with a box running Win7 x64 they can't get it to work. It crashes every couple of minutes under DOSbox. The company that supplied it appears to no longer exist - if they did the company asking me to do this would almost certainly know about it. Its undetermined whether they have gone entirely or are just trading under a different name. If the latter they seem to have withdrawn from the market related to this product (because again, niche area, we should know about everyone there). What is the status to this with regards to copyright etc.? The main concern for the company involved is they want an identical interface to what they already have so I would have to clone this entirely. Having no source code / indication of the underlying mechanisms these would be written from scratch. Is an interface covered by copyright? / Does that still hold 30 years later? What is the assumed license when none at all is provided? Under UK law would I be under any serious risk were I to take on the project? How would this pan out if I then decided to sell the software on to other companies? Thanks

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  • SEO Keyword Research

    - by James
    Hi Everyone, I'm new at SEO and keyword research. I am using Market Samurai as my research tool, and I was wondering if I could ask for your help to identify the best key word to target for my niche. I do plan on incorporating all of them into my site, but I wanted to start with one. If you could give me your input on these keywords, I would appreciate it. This is all new to me :) I'm too new to post pictures, but here are my keywords (Searches, SEO Traffic, and SEO Value / Day): Searches | SEO Traffic | PBR | SEO Value | Average PR/Backlinks of Current Top 10 1: 730 | 307 | 20% | 2311.33 | 1.9 / 7k-60k 2: 325 | 137 | 24% | 822.94 | 2.3 / 7k-60k 3: 398 | 167 | 82% | 589.79 | 1.6 / 7k-60k I'm wondering if the PBR (Phrase-to-broad) value of #1 is too low. It seems like the best value because the SEOV is crazy high. That is like $70k a month. #3 has the highest PBR, but also the lowest SEOV. #2 doesn't seem worth it because of the PR competetion. Might be a little too hard to get into the top page of Google. I'm wondering which keywords to target, and if I should be looking at any other metric to see if this is a profitable niche to jump into. Thanks.

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  • Game Resource Generation

    - by Darthg8r
    I am currently building a game that has a "City" entity. These cities generate and consume resources such as food variably over a period of time. I need to be able query the server often to find exactly how much food the city at any given point. These queries can take place multiple times per minute. There could also be 400,000 cities to track at a given time. How would you handle tracking these resources? Would you do it in real time, keeping an instance of the city in memory on the server, with some sort of a snapshot in time of the resources, then computing the growth/consumption from that snapshot time for subsequent queries? Would you work exclusively with a database, using a similar "snapshoting" scheme? Maybe a mixture of the 2, caching recently queried cities in memory for a period of time? There is also a lot of other data that each city needs to track. A player can queue units to build in a barrack. The armies available in the city will need to be updated as units complete. I'm interested in everyone's input on where/when/how you'd manage the real time data.

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  • Should GeeksWithBlogs move to the Wordpress Platform?

    - by Martin Hinshelwood
    Geekswithblogs was my first ever blog and my first post was on 22nd June 2006. Since then very little functionality has been added. This is not a complaint, but rather an observation that it is very hard to keep up with all of the blogging capabilities that people want. My point would be: “Why bother!” Vote now for a migration of the awesome Geekswithblogs content from SubText to Wordpress. Having been a long time user of GWB I have been worried of late by my envy of other blogging platforms. I made a number of requests around 10 months ago for things that almost all blogging platforms provide, but which are not available on GWB. Support other comment frameworks – The current comment system is so antiquated that it does not even have the common filters like Facebook, twitter or Google login to help prevent spam. Tags are not listed in the RSS – This can prevent you from getting the Google juice that you deserve 301 redirects to a single URL– If you use a custom URL then all your posts are split between both the GWB URL and the custom one. This is VERY bas for SEO. I realise that it is difficult to find time to add all of the features that all the uber geeks on this site want, so why bother… lets move to the most popular and moded platform available and allow everyone to add whatever widgets they like. Figure: Vote for Geekswithblogs moving to Wordpress Why would I want this? There are over 13k plugins available Easy augmentation model Full mobile support Regular releases lots more… This could be a turning point in the legendary history of Geeks With Blogs, be part of it… What can I do to make this happen? I need your help to make this happen: Vote for it Discuss it

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