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  • Adding a Role to a Responsibility for Use with the Oracle E-Business Suite SDK for Java JAAS Implementation

    - by Juan Camilo Ruiz
    This new post on the series of ADF integration with Oracle E-Business Suite, was written by Sara Woodhull, Principal Product Manager on the Oracle E-Business Suite Applications Technology team. Based on a previous post of the series, a reader asked what to do if you have an existing responsibility assigned to lots of users, instead of the UMX role that the Oracle E-Business Suite SDK for Java JAAS Implementation requires.  It would be tedious to assign a new role directly to hundreds or thousands of users, so naturally we’d like to avoid that if possible. Most people don’t know this, but it’s possible to assign a UMX role to a responsibility in Oracle User Management. Once you do that, users with your responsibility will all inherit your UMX role automatically. You can then proceed with using your UMX role with JAAS for ADF. Here is how to assign a UMX role to a responsibility in Oracle E-Business Suite: In the User Management responsibility, go to the Roles & Role Inheritance page. Search for the responsibility you want. In the search results table, click the “View In Hierarchy” icon for your responsibility. Note that the codes for responsibilities start with FND_RESP, while the codes for roles start with UMX. In the Role Inheritance Hierarchy, click on the Add Node icon (green plus + ) for your responsibility. Now you will see what appears to be the same page again but it is a little different (note the text at the top telling you the role you select will be inherited…).  This time, either search or expand nodes until you find your custom UMX role.  Use the Quick Select to choose that role. You will be sent back to the first screen, where you should see a confirmation message at the top. On the same page you can verify that the custom UMX role is underneath the responsibility.  You may need to expand one or more nodes to see the UMX role under the responsibility. You might see some other roles that have been inherited as well. Now that your users have the UMX role, you can test that the UMX role is being passed through to your ADF application through the Oracle E-Business Suite SDK for Java JAAS feature. Happy coding!

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  • Join the Webcast on September 18 to Learn Benefits of Upgrading to Oracle Database 11g

    - by Cinzia Mascanzoni
    Attend the Webcast on Tuesday September 18, 2012, at 10 a.m. PT to learn the "Three Compelling Reasons to Upgrade to Oracle Database 11g." During the live Webcast, Oracle experts will explain how customers who are still working with Oracle Database 10g or an even older version can gain the business, operational, and technical benefits provided by Oracle Database 11g. If you cannot participate in the live event, a replay will be available on the same registration page shortly afterward.

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  • SPARC Power Management Article at OTN

    - by nospam(at)example.com (Joerg Moellenkamp)
    My colleague Karoly Vegh pointed in a tweet to a really interesting article about the usage of Power Management of SPARC T-series systems. The article explains how to use the power management, how it works, what it's able to do and how to use it in a dynamic fashion according to anticipated load patterns. You find the article "How to Use the Power Management Controls on SPARC Servers" written by by Bruce Evans, Julia Harper, and Terry Whatley on OTN.

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  • Customer Experience Management : A conversation with world experts RTD

    - by David lefranc
    A conversation with world experts in Customer Experience Management in Rome, Italy - Wed, June 20, 2012 It is our pleasure to share the registration link below for your chance to meet active members of the Oracle Real-Time Decisions Customer Advisory Board. Join us to hear how leading brands across the world have achieved tremendous return on investment through their Oracle Real-Time Decisions deployments and do not miss this unique opportunity to ask them specific questions directly during our customer roundtable. Please share this information with anyone interested in real-time decision management and cross-channel predictive process optimization.http://www.oracle.com/goto/RealTimeDecisions

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  • Case Management In-Depth: Stakeholders & Permissions by Mark Foster

    - by JuergenKress
    We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle. I now want to go into some more depth with specific areas such as:. Stakeholders & Permissions Case Activities Case Rules etc. In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions. Stakeholders The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Oracle Sun Java Roadshow

    - by Lajos Sárecz
    Jövo héten, május 20-án Oracle Sun Java Roadshow konferencia lesz Ramada Plaza Budapest Hotel helszínnel. Hogy jön ide a blog-ba egy Java konferencia kedvcsinálója? A tervezett program ismeretében talán már nem olyan meglepo. Ugyanis az egyik eloadás a közelmúltban megjelent Oracle Berkeley újdonságairól fog szólni. Bár az Oracle már 2006 februárjában felvásárolta a Berkeley DB-t, azóta Magyarországon nem volt olyan Oracle rendezvény, ahol érdemben szó esett volna róla, így mindenkit bíztatok, hogy ne hagyja ki ezt a lehetoséget.

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  • Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

    - by Jürgen Kress
      Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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  • Oracle Database 11g Release 2 - Patchset 11.2.0.4 available now!

    - by A. G.
    DB 11.2.0.4 patchset (Patch 13390677) has been released on Linux x86-64 Linux x86 Solaris on SPARC (64-bit) Solaris x86-64 HP-UX Itanium IBM AIX on Power Systems Microsoft Windows x64 (64-bit) Microsoft Windows (32-bit) Additional details about list of bug fixes and known issues is available via My Oracle Support Document 1562139.1 11.2.0.4 Patch Set - Availability and Known Issues Document 1562142.1 List of Bug Fixes by Problem Type New features are listed in Oracle Database New Feature Guide - Oracle Database 11g Release 2 (11.2.0.4) New Features

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  • 9/18 Live Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g - Still time to register

    - by jgelhaus
    If you or your organization is still working with Oracle Database 10g or an even older version, now is the time to upgrade. Oracle Database 11g offers a wide variety of advantages to enhance your operation. Join us 10 am PT / 1pm ET September 18th for this live Webcast and learn about what you’re missing: the business, operational, and technical benefits. With Oracle Database 11g, you can: Upgrade with zero downtime Improve application performance and database security Reduce the amount of storage required Save time and money Register today 

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  • Ma este Oracle Data Mining újdonságok webcast!

    - by Fekete Zoltán
    2010. május 12-én szerdán 18 órakor a böngészonkkel kapcsolódva a következo roppant érdekes eloadást hallgathatjuk meg az Oracle BIWA keretében: BIWA SIG TechCast Series - May 12 - Data Mining Made Easy, az eloadó Charlie Berger, az Oracle adatbányászati vezetoje. Könnyen elvégezheto adatbányászat! Az Oracle Data Miner 11g Release 2 új "Work flow" grafikus felületének bevezetése. Csatlakozni az Oracle BIWA-hoz a ezen a linken ingyenesen lehet. Itt találhatjuk meg, hogyan lehet meghallgatni ezt a konferenciát: www.oraclebiwa.org

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  • Variant Management– Which Approach fits for my Product?

    - by C. Chadwick
    Jürgen Kunz – Director Product Development – Oracle ORACLE Deutschland B.V. & Co. KG Introduction In a difficult economic environment, it is important for companies to understand the customer requirements in detail and to address them in their products. Customer specific products, however, usually cause increased costs. Variant management helps to find the best combination of standard components and custom components which balances customer’s product requirements and product costs. Depending on the type of product, different approaches to variant management will be applied. For example the automotive product “car” or electronic/high-tech products like a “computer”, with a pre-defined set of options to be combined in the individual configuration (so called “Assembled to Order” products), require a different approach to products in heavy machinery, which are (at least partially) engineered in a customer specific way (so-called “Engineered-to Order” products). This article discusses different approaches to variant management. Starting with the simple Bill of Material (BOM), this article presents three different approaches to variant management, which are provided by Agile PLM. Single level BOM and Variant BOM The single level BOM is the basic form of the BOM. The product structure is defined using assemblies and single parts. A particular product is thus represented by a fixed product structure. As soon as you have to manage product variants, the single level BOM is no longer sufficient. A variant BOM will be needed to manage product variants. The variant BOM is sometimes referred to as 150% BOM, since a variant BOM contains more parts and assemblies than actually needed to assemble the (final) product – just 150% of the parts You can evolve the variant BOM from the single level BOM by replacing single nodes with a placeholder node. The placeholder in this case represents the possible variants of a part or assembly. Product structure nodes, which are part of any product, are so-called “Must-Have” parts. “Optional” parts can be omitted in the final product. Additional attributes allow limiting the quantity of parts/assemblies which can be assigned at a certain position in the Variant BOM. Figure 1 shows the variant BOM of Agile PLM. Figure 1 Variant BOM in Agile PLM During the instantiation of the Variant BOM, the placeholders get replaced by specific variants of the parts and assemblies. The selection of the desired or appropriate variants is either done step by step by the user or by applying pre-defined configuration rules. As a result of the instantiation, an independent BOM will be created (Figure 2). Figure 2 Instantiated BOM in Agile PLM This kind of Variant BOM  can be used for „Assembled –To-Order“ type products as well as for „Engineered-to-Order“-type products. In case of “Assembled –To-Order” type products, typically the instantiation is done automatically with pre-defined configuration rules. For „Engineered- to-Order“-type products at least part of the product is selected manually to make use of customized parts/assemblies, that have been engineered according to the specific custom requirements. Template BOM The Template BOM is used for „Engineered-to-Order“-type products. It is another type of variant BOM. The engineer works in a flexible environment which allows him to build the most creative solutions. At the same time the engineer shall be guided to re-use existing solutions and it shall be assured that product variants of the same product family share the same base structure. The template BOM defines the basic structure of products belonging to the same product family. Let’s take a gearbox as an example. The customer specific configuration of the gearbox is influenced by several parameters (e.g. rpm range, transmitted torque), which are defined in the customer’s requirement document.  Figure 3 shows part of a Template BOM (yellow) and its relation to the product family hierarchy (blue).  Figure 3 Template BOM Every component of the Template BOM has links to the variants that have been engineeried so far for the component (depending on the level in the Template BOM, they are product variants, Assembly Variant or single part variants). This library of solutions, the so-called solution space, can be used by the engineers to build new product variants. In the best case, the engineer selects an existing solution variant, such as the gearbox shown in figure 3. When the existing variants do not fulfill the specific requirements, a new variant will be engineered. This new variant must be compliant with the given Template BOM. If we look at the gearbox in figure 3  it must consist of a transmission housing, a Connecting Plate, a set of Gears and a Planetary transmission – pre-assumed that all components are must have components. The new variant will enhance the solution space and is automatically available for re-use in future variants. The result of the instantiation of the Template BOM is a stand-alone BOM which represents the customer specific product variant. Modular BOM The concept of the modular BOM was invented in the automotive industry. Passenger cars are so-called „Assembled-to-Order“-products. The customer first selects the specific equipment of the car (so-called specifications) – for instance engine, audio equipment, rims, color. Based on this information the required parts will be determined and the customer specific car will be assembled. Certain combinations of specification are not available for the customer, because they are not feasible from technical perspective (e.g. a convertible with sun roof) or because the combination will not be offered for marketing reasons (e.g. steel rims with a sports line car). The modular BOM (yellow structure in figure 4) is defined in the context of a specific product family (in the sample it is product family „Speedstar“). It is the same modular BOM for the different types of cars of the product family (e.g. sedan, station wagon). The assembly or single parts of the car (blue nodes in figure 4) are assigned at the leaf level of the modular BOM. The assignment of assembly and parts to the modular BOM is enriched with a configuration rule (purple elements in figure 4). The configuration rule defines the conditions to use a specific assembly or single part. The configuration rule is valid in the context of a type of car (green elements in figure 4). Color specific parts are assigned to the color independent parts via additional configuration rules (grey elements in figure 4). The configuration rules use Boolean operators to connect the specifications. Additional consistency rules (constraints) may be used to define invalid combinations of specification (so-called exclusions). Furthermore consistency rules may be used to add specifications to the set of specifications. For instance it is important that a car with diesel engine always is build using the high capacity battery.  Figure 4 Modular BOM The calculation of the car configuration consists of several steps. First the consistency rules (constraints) are applied. Resulting from that specification might be added automatically. The second step will determine the assemblies and single parts for the complete structure of the modular BOM, by evaluating the configuration rules in the context of the current type of car. The evaluation of the rules for one component in the modular BOM might result in several rules being fulfilled. In this case the most specific rule (typically the longest rule) will win. Thanks to this approach, it is possible to add a specific variant to the modular BOM without the need to change any other configuration rules.  As a result the whole set of configuration rules is easy to maintain. Finally the color specific assemblies respective parts will be determined and the configuration is completed. Figure 5 Calculated Car Configuration The result of the car configuration is shown in figure 5. It shows the list of assemblies respective single parts (blue components in figure 5), which are required to build the customer specific car. Summary There are different approaches to variant management. Three different approaches have been presented in this article. At the end of the day, it is the type of the product which decides about the best approach.  For „Assembled to Order“-type products it is very likely that you can define the configuration rules and calculate the product variant automatically. Products of type „Engineered-to-Order“ ,however, need to be engineered. Nevertheless in the majority of cases, part of the product structure can be generated automatically in a similar way to „Assembled to Order“-tape products.  That said it is important first to analyze the product portfolio, in order to define the best approach to variant management.

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  • Interessante Neuigkeiten zu "Customer Experience"

    - by pweckerl
    "Customer Experience is NOW" - Unter diesem Titel stellte Mark Hurd vor kurzem unsere Neuigkeiten und Strategien im Bereich Customer Experience, einem immer wichtiger werdendem Bereich der Verschmelzung verschiedenster Kanäle zu einer durchgängigen Kundenkommunikation vor. Mehr zum Thema Customer Experience finden Sie auch auf dem Oracle WebCenter Blog unter https://blogs.oracle.com/webcenter/entry/the_experience_revolution Customer Experience is NOW

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  • Oracle Cloud. Engineered for Heroes...at Cloud Expo East

    - by Gene Eun
    Even though it's been a few weeks since Cloud Expo East in New York City, I couldn't resist posting a couple of pictures of the Oracle Cloud/Iron Man 3 advertising that we ran at the event. It was pretty cool seeing those big digital ads in front of the Javits Center and the courtesy cars driving around Manhattan. Definitely eye-catching. Enjoy! Learn more about what makes Oracle Cloud engineered for heroes at oracle.com/ironman3. By the way...yes, those cars are hybrids!

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  • Oracle Certification Exam Strategies

    - by Paul Sorensen
    We ran across an article from the Transcender team that provides some great tips and strategies for taking Oracle Certification exams from the Trancender team. Transcender - along with Self Test Software, are official providers of Oracle Certification practice tests, and have many options available to help you prepare for your actual exam. Their recent article "Oracle Exam Strategies" has a number of good tips for which anyone preparing to take an exam should find useful. Thanks,QUICK LINKS:Oracle Certification Web SiteOracle Certification: Steps To Become CertifiedOracle Certification: Preparation Strategies

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  • Information Driven Value Chains: Achieving Supply Chain Excellence in the 21st Century With Oracle -

    World-class supply chains can help companies achieve top line and bottom line results in today’s complex,global world.Tune into this conversation with Rick Jewell,SVP,Oracle Supply Chain Development,to hear about Oracle’s vision for world class SCM,and the latest and greatest on Oracle Supply Chain Management solutions.You will learn about Oracle’s complete,best-in-class,open and integrated solutions,which are helping companies drive profitability,achieve operational excellence,streamline innovation,and manage risk and compliance in today’s complex,global world.

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  • My Graduate Experience at Oracle by Mayuri Khinvasara

    - by david.talamelli
    My experience at Oracle. I still vividly remember the day, when my name was announced in the campus hiring list of Oracle at my college. I was proud of myself but at the same time, I was getting goose bumps!!! A new world had arrived before me and the anxiousness of whether I could survive it or not had gripped me. Nervous about moving into an unknown city, I came to visit Hyderabad with my father. One look at the Oracle Campus and I felt some kind of magnetism pulling me towards it. And then, I joined Oracle in June 2009, with a lot of apprehensions in my mind. The HR Rep made us really comfortable in the first week itself. I met so many new people, managers, HR folks and most importantly 20 other Campus Hires like me. Then we had our team bonding sessions, team parties etc. I didn’t realize when the transition from campus to corporate happened. And I had started loving it. The confidence the HR Reps gave us and the bonding our managers imbibed in us, made us all ready for the new life ahead. Then started the rigorous training sessions, the excitement about our new work, new cubicles, new desktops, our first business cards, our first conference call and so on. I made new friends which were now my extended family, the freedom and courage of living alone. I was enjoying all that. As I was getting totally immersed into my regular work schedule I started getting to know the innumerable Oracle products, their functionalities, implementations and realizing the brand that Oracle is. Work pressure started increasing and so did the challenges to understand and deliver. I Didn’t realize how days and soon months passed by. Then came a golden chance to visit the Oracle Headquarters in US for 45 days training in November 2009. Once again, the excitement was enormous about the counter team-mates in HQ, the trainings ahead, the US work culture and my stay there. I felt so privileged for the company I was working. Boarding an international flight for the first time and visiting famous US cities which I had just seen in movies, was now a reality. It was a totally amazing experience. Work pressure kept me really busy, with learning new things every day, the immense satisfaction of delivering something, the nightmares of debugging a mistake, only to realize how silly it was.  I was enjoying the process. Soon a year passed by. I had transformed into this corporate software professional, I couldn’t believe I could be. Today, I complete 1 year and 8 months at Oracle and continue to look forward to the enriching experience I will have here. Truly one of the Top Companies in the World. Mayuri Khinvasara

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  • Invitation: EMEA Master Data Management (MDM) Partner Summit, 5th December 2011

    - by swalker
    Oracle is pleased to invite you to the EMEA Master Data Management Partner Summit in Portugal on 5th December 2011. Partners such as you have been a key contributor to growth for Oracle’s MDM. And to empower your further growth; Oracle has formed a dedicated MDM Specialization Program to help you further develop your organization’s readiness in selling and delivering Oracle’s Master Data Management solutions that best suit your go-to-market plans and initiatives. For more information about the MDM Partner Summit including the detailed agenda please click here (Login required). Register Now The MDM Partner Summit will be followed by a 4 day MDM Partner Hands On training starting from Dec 6th to 9th with an arrival on Dec 5th. Please feel free to register your company sales and technical employees. See here for more details such as training agenda and registration. Click here to see the full invitation.

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  • Start your journey into Big Data with the Oracle Academy today!

    - by KLaker
     Big Data has the power to change the way we work, live, and think. The datafication of everything will create unprecedented demand for data scientists, software developers and engineers who can derive value from unstructured data to transform the world. The Oracle Academy Big Data Resource Guide is a collection of articles, videos, and other resources organized to help you gain a deeper understanding of the exciting field of Big Data. To start your journey visit the Oracle Academy website here: https://academy.oracle.com/oa-web-big-data.html. This landing pad will guide through the whole area of big data using the following structure: What is “Big Data” Engineered Systems Integration Database and Data Analytics Advanced Information Supplemental Information This is great resource packed with must-see videos and must-read whitepapers and blog posts by industry leaders.  Enjoy Technorati Tags: Big Data, Data Warehousing, Oracle, Training

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  • Oracle Linux Friday Spotlight - November 1, 2013

    - by Chris Kawalek
    Happy Friday! I hope you were able to catch our webcast "Why Choose Oracle Linux for your Oracle Database 12c Deployments" earlier this week so you could ask questions of our experts in real-time. But if you didn't, or want to share the content with your colleagues, the on-demand version is our Friday Spotlight this week. Watch now: Why Choose Oracle Linux for your Oracle Database 12c Deployments We'll see you next week! -Chris

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  • Which Presentation Would You Like to See at the OUG Ireland?

    - by Grant Ronald
    A novel idea, and one I think one worth trialling, is the OUG Ireland are allowing the public to vote on which presentation I will give at the conference in March.  So, rather than the a paper selection committee choosing,  the OUG community can choose.I know that Oracle tried this at Oracle World over the last couple of year and I think its good to get some community input.If you are a member of the OUG you can vote here.

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  • Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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