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  • Save the Date for the Oracle Storage Community Forum at Oracle OpenWorld

    - by Ritu Chhibber-Oracle
    Dear Partners, Come and meet Oracle's Top Storage Executives, Architects and Fellow Customers & Partners at the Oracle Storage Community Forum at Oracle OpenWorld on October 1, 2014. This special event will feature interactive sessions on Oracle's Application Engineered Storage strategy, product directions, and real-world customer implementations. Discover the possibilities, as only Oracle can co-engineer hardware with Oracle Database and applications to deliver extreme performance, dynamic automation, management efficiency and cost savings. Storage Forum at Oracle OpenWorld Wednesday, October 1, 20143:30 p.m. - 5:00 p.m. Forum5:00 p.m. - 6:00 p.m. Reception Venue:Metreon – City View135 Fourth Street, Suite 4000,San Francisco, CA 94103 For more details and to register, please click here.

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  • Oracle Applications Day 2012 -Experience the Global Innovation of Management Applications

    - by antonella.buonagurio
    Il 10 ottobre a Milano e il 17 ottobre a Roma si sono svolti gli Oracle Applications Day, dedicati alla community di Clienti e Partner Oracle. Le due giornate hanno visto la partecipazione di più di 400 persone che hanno condiviso le loro esperienze e conoscenze in ambito applicativo. Durante la sessione plenaria sono state illustrate tutte le novità relative alle Oracle Applications ed in particolare le Oracle Fusion Applications mentre durante le 2 giornate più di 20 clienti hanno parlato di come utilizzano in modo strategico e con successo le soluzioni Oracle. 15 Business Partner grazie all'iniziativa "Partner Instant Workshop" hanno incontrato direttamente i clienti e discusso delle tematiche più calde del momento. Se non hai potuto partecipare all'evento oppure vuoi rivivere quei momenti qui sotto trovi la presentazione della plenaria mentre cliccando su ciascun titolo delle sessioni parallele puoi trovare le rispettive presentazioni. Innovation for Human Resources Performance Management Excellence Empower Applications with Technology (tenutasi solo a Milano) Applications for Public Sector (tenutasi solo a Roma) Next Generation Global Operations Customer Experience Revolution

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  • Help deploying using Capistrano to HostGator

    - by Kyle Macey
    My company uses HostGator to host our web sites, and I'm having a heck of a time figuring out what my final steps are to get a functioning RoR app up there. I've got all the way up to configuring mongrel (I think?) and being able to run deploy:cold without any errors. However, I can't seem to get the app to show up in the designated CPanel area (HG says the name "current" is already reserved for another application), and I'm not sure which port was allowed for me to use. I've opened tickets with Customer Support just to be told that "You can't access the database with root"... Totally unrelated to my question... So I think I'm in the final stretch and if anyone has any insight or experience with HostGator, please cue me in.

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  • Interfaces Reference Model available

    - by ACShorten
    With the implementation of an Oracle Utilities Application Framework based products, you can implement other Oracle technologies to augment your solution. There is a whitepaper available now to outline all the technology integrations possible with various versions of the Oracle Utilities Application Framework. The whitepaper outlines the possible integrations and implementations of other Oracle technologies to address customer requirements in association with Oracle Utilities Application Framework based products. The whitepaper covers a vast range of products including: Oracle Fusion Middleware Oracle SOA Suite Oracle Identity Management Suite Oracle ExaData and Oracle ExaLogic Oracle VM Data Options including Real Application Clustering, Real Application Testing, Data Guard/Active Data Guard, Compression, Partitioning, Database Vault, Audit Vault etc.. The whitepaper contains a summary of the integration solution possibilities, links to further information including product specific interfaces. The whitepaper is available from My Oracle Support at KB Id: 1506855.1

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  • Oracle OpenWorld - 3 Days and Counting!

    - by Theresa Hickman
    If you haven’t set your schedule for OpenWorld yet, here’s your chance to reserve a seat at some of the key Financial Management sessions. There’s over 120 sessions specific to our Financials audience that will not only focus on Oracle’s financial product lines, but will also discuss controls and compliance, as well as analytics, budgeting/planning, and financial reporting and the close process. For a complete list of sessions, view any of the Focus on Documents located on the OpenWorld site. Key Sessions: Day Time Session Location Monday 3:15 Oracle Fusion Financials: Overview, Strategy, Customer Experiences, and Roadmap Moscone West - 2003 Monday 3:15 Oracle Financials: Strategy, Update, and Roadmap Moscone West - 3006 Tuesday 11:45 General Session: What’s Next for Financial Management Solutions at Oracle? Moscone West - 3002/3004 Tuesday 1:15 Exploring Oracle Preventive Controls Governor’s Features Through Real-Life Examples Palace Hotel - Presidio Weds 10:15 Oracle Hyperion Enterprise Performance Management: A Bridge to Oracle Fusion Financials Palace Hotel - Concert Weds 1:15 Oracle Fusion Financials Coexistence with Oracle E-Business Suite Moscone West - 2011 Weds 3:30 McDonald’s Adopts Financial Analytics to Increase Business Performance Moscone West - 2011 Thursday 12:45 User Panel: Reducing Upgrade Errors and Effort While Improving Compliance Palace Hotel Palace Hotel - Presidio

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  • Database-as-a-Service on Exadata Cloud

    - by Gagan Chawla
    Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Tipp -> Gutes Kurzvideo zu Real Application Cluster - Active Data Guard - Hochverfügbarkeit

    - by britta wolf
    In diesem 7 minütigen Video wird das Thema Hochverfügbarkeit mit Oracle Real Application Cluster (RAC) und Active Data Guard kurz und knackig erklärt. Das Video wurde von unseren Potsdamer-Kollegen aus dem DTCC erstellt. Reinschauen lohnt sich! Wir werden von Zeit zu Zeit weitere Kurzvideos auf unseren Academy-Blog stellen Wofür steht eigentlich die Abkürzung DTCC? Oracle Direct Technology Customer Center Eine Abteilung mit Systemberatern in Potsdam. Unsere Kollegen betreuen Kunden rund um Oracle-Lösungen aus dem Bereich Datenbank und Middleware. Die aktuellen Herausforderungen werden gemeinsam mit Kunden analysiert und eine ideale Lösung sowie eine Roadmap dorthin entwickelt. Hierbei geht es sowohl um Erläuterungen zu Features und Funktionen, als auch um IT-Architektur und letztendlich um den optimalen Einsatz der Oracle-Lösungen.

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  • Fixtures and inheritance in Symfony

    - by Tere
    Hi! I have a database schema in Symfony like this: Persona: actAs: { Timestampable: ~ } columns: primer_nombre: { type: string(255), notnull: true } segundo_nombre: { type: string(255) } apellido: { type: string(255), notnull: true } rut: { type: string(255) } email: { type: string(255) } email2: { type: string(255) } direccion: { type: string(400) } ciudad: { type: string(255) } region: { type: string(255) } pais: { type: string(255) } telefono: { type: string(255) } telefono2: { type: string(255) } fecha_nacimiento: { type: date } Alumno: inheritance: type: concrete extends: Persona columns: comentario: { type: string(255) } estado_pago: { type: string(255) } Alumno_Beca: columns: persona_id: { type: integer, primary: true } beca_id: { type: integer, primary: true } relations: Alumno: { onDelete: CASCADE, local: persona_id, foreign: id } Beca: { onDelete: CASCADE, local: beca_id, foreign: id } Beca: columns: nombre: { type: string(255) } monto: { type: double } porcentaje: { type: double } descripcion: { type: string(5000) } As you see, "alumno" has a concrete inheritance from "persona". Now I'm trying to create fixtures for this two tables, and I can't make Doctrine to load them. It gives me this error: SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (eat/alumno__beca, CONSTRAINT alumno__beca_persona_id_alumno_id FOREIGN KEY (persona_id) REFERENCES alumno (id) ON DELETE CASCADE) Does someone know how to write a fixture for a table inherited from another? Thanks!

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  • New A-Team Web Site Launched

    - by .raja
    The A-Team has launched a new web site – the A-Team Chronicles which aggregates and organizes content produced by The A-Team members (including your humble blogger). The A-Team is a central, outbound, highly technical team comprised of Enterprise Architects, Solution Specialists and Software Engineers within the Fusion Middleware Product Development Organization that works with customers and partners, world wide, providing guidance on implementation best practices, architecture, troubleshooting and how best to use Oracle products to solve customer business needs. This content captures best practices, tips and tricks and guidance that the A-Team members gain from real-world experiences, working with customers and partners on implementation projects, through Architecture reviews, issue resolution and more. A-Team Chronicles makes this content available, through short and to the point articles to all our customers and partners in a consistent, easy to find and organized way. If you like the articles we post here, you might find even more interesting articles at the new A-Team Chronicles site, covering a wider range of Fusion Middleware topics. We will be decommissioning this site shortly in favor of A-Team Chronicles site and all new contents will be posted there.

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  • Doing a P2V in OVM 3.0.3

    - by Steen Schmidt
    The other day I was talking to a customer about how you can do a P2V in OVM. I had already written about this topic earlier in my Blog and there was also some good documentation on the topic on how you do this. But what about seing the whole process from start to end, so I have include a link to a demo on the topic. Here is demo that has been divide into three steps: Step 1. Taget System,   Step 2. Import into OVM, and    Step 3. Use the new Template.

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  • Why do I have to choose between "management" and "technical" tracks in my career?

    - by Stephen Gross
    I was recently laid off, and although I found a new gig I'm a bit frustrated with how career tracks work in the land of software development. I really love doing a bit of everything: coding, testing, architect(ing), leadership/management, customer contact, requirements gathering, staff development, etc. Software companies, however, want me to fit into a niche: I'm either a coder, a tester, or a manager. When I try to explain to them that I'm best when I'm doing all of those at once, they seem very confused. I'm sympathetic to their interests, but at the same time frustrated that the industry works this way. Any advice? Do I just need to get with the program, so to speak?

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  • Cakephp: Correct way to resolve hasMany - hasMany relation

    - by Chris
    I have three models: Company, Car, Passenger Company hasMany Cars Car hasMany Passenger These relations seem to work independetly: Car shows all Passengers and Company shows all Cars. But I cannot resolve the Company - Passenger (Show all Passengers of a Company). My controller for Company: function index(){ //grab all companies and pass it to the view: $companies = $this->Company->find('all'); $this->set('companies', $companies); } This displays all companies with all their respective cars. However the array does not contain an entry for passenger. What do I have to do to completely resovle the Company - Car - Passenger relation?

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  • What quality standards to consider for software development process?

    - by Ron-Damon
    Hi, i'm looking for metrics/standards/normatives to evaluate a given "Software Development Process". I'm NOT looking to evaluate the SOFTWARE itself (trough SQUARE and such), i'm trying to evaluate software development PROCESS. So, my question is if you could give me some pointers to find this standard, considering that "evaluation objetives" would be documentation quality, how good is the customer relation, how efective is the process, etc. Very much like a ISO 9000, and like CMMI on a sense, but much lightweight and concrete and process oriented, not company oriented. Please help, i'm trying to stablish the advantages of our development process as formal as i can.

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  • August issue of the Enterprise Manager Indepth Newsletter

    - by Javier Puerta
    The August issue of the Enterprise Manager Indepth Newsletter is now available here. NEWS Oracle OpenWorld 2014 Preview: Don't-Miss Sessions, Hands-on Labs, and More Organizers of Oracle OpenWorld 2014, taking place in San Francisco from September 28 to October 2, expect heavy turnout at sessions, hands-on labs, and customer panels devoted to Oracle Enterprise Manager 12c. Find out who is participating and which sessions are most recommended by the Oracle Enterprise Manager team.Read More Press and Analysts Welcome Oracle Enterprise Manager 12c Release 4 Launched in June, Oracle Enterprise Manager 12c Release 4 is winning praise for its ability to dramatically accelerate private cloud adoption, as well as for its groundbreaking database and middleware management capabilities. Find out what the community has to say about the new release.Read More Q&A: Oracle's Andrew Sutherland on Managing the Entire Oracle Stack with Oracle Enterprise Manager 12c Hear from Oracle expert Dr. Andrew Sutherland about the unique capabilities of the latest release of Oracle Enterprise Manager 12c—and what they mean for managing your IT across cloud and traditional IT deployments.Read More Read full newsletter here

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  • How do you balance documentation requirements with Agile developments

    - by Jeremy
    In our development group there is currently discussions around agile and waterfal methodology. No-one has any practical experience with agile, but we are doing some reading. The agile manifesto lists 4 values: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan We are an internal development group developing applications for the consumption of other units in our enterprise. A team of 10 developers builds and releases multiple projects simultanously, typically with 1 - maybe 2 (rarely) developer on each project. It seems to be that from a supportability perspective the organization needs to put some real value on documentation - as without it, there are serious risks with resourcing changes. With agile favouring interactions, and software deliverables over processes and documentation, how do you balance that with the requirements of supportable systems and maintaining knowledge and understanding of how those systems work? With a waterfall approach which favours documentation (requirements before design, design specs before construction) it is easy to build a process that meets some of the organizational requirements - how do we do this with an agile approach?

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  • Tuxedo 12c

    - by JuergenKress
    Tuxedo 12c (12.1.1) release is now generally available. This major release includes a significant number of new features, In the case you missed the launch webcast – you can watch it on.demand. Key new Features include: Cloud Ready Infrastructure Optimized for Exalogic with 8X throughput Management/Monitoring Integrated with Enterprise Manager 12c For Mainframe COBOL Applications running on CICS, IMS, Batch New Messaging Solution: Tuxedo Message Queue 12c Ease of Application Development Solaris Studio IDE for Developing Tuxedo Applications Extend C, C++, COBOL Applications with Java POJOs Accelerated Migration of Large-scale Mainframe Applications At our WebLogic Community Workspace you can get the latest ppt presentations for your customer meetings: Tux ART 12c Launch Webcast Hasan Ajay v18.pptx Tux12claunch-techwebcast_v11.pptx Tuxedo_on_exalogic_external_v3.pptx For the more Tuxedo information, please visit the WebLogic Community Workspace (WebLogic Community membership required). WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Tuxedo,Tuxedo 12c,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Lower Your Application Infrastructure Costs w/Oracle Database 11g

    - by john.brust
    Oracle Database 11g is designed to support enterprise applications, including Oracle E-Business Suite, Oracle PeopleSoft, and Oracle Siebel. And every Oracle customer can benefit from the performance, reliability, and security that Oracle Database 11g brings to these applications. Plus, Oracle Database 11g, helps you drive down your IT infrastructure costs. Join us next Friday for a webcast conversation with database expert Mark Townsend, Vice President of Oracle's Server Technology Division, to learn how you can benefit from running your applications on Oracle Database 11g. At the end of the presentation, we'll open up for live Q&A for approximately 30 minutes. Register now for our Friday, April 23rd, 2010 9:30am PT | 12:30pm ET live webcast.

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  • Some Adsense domain's ads are causing document.write() statements that remove the html from the page

    - by er1234
    All that is output on the page is the domain name of the advertiser, for example 'www.solar-aid.org'. The rest of the content is stripped, I believe because of a document.write() statement. I'd like to know if this is a common issue or something wrong with our setup. There are three domains causing the issue, which we've blocked from Adsense as a result. solar-aid.org kiva.org grameenfoundation.org Given the type of organizations I think they may be within the default group of 'public service ads' within the Backup Ads setting. If the issue doesn't completely resolve itself soon (one customer of ours complained today, even though I blocked them 5+ days ago), I'll disable public service ads and select the 'fill space with a solid color' option.

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  • Thank You For Visiting Us At Oracle OpenWorld And JavaOne

    - by Brandye Barrington
    Thanks to everyone who visited us at the Oracle OpenWorld and JavaOne conferences last week. We always enjoy putting faces with names and meeting those of you who are certified or are interested in Certification. Personally, I spent my week on sunny Taylor street at the Java Certification Zone in Taylor Street Cafe.  I talked to over 100 people last week about certification and handed out over 65 ribbons. The Oracle Certification Lounge at OpenWorld, at Moscone South enjoyed more than 200 visitors over the week. Both locations offered scheduled speakers and available experts, in addition to answers to all of your certification questions and account help when needed. We look forward to this opportunity every year to connect with you face to face. If you didn't make it out this year, we hope to see you next year - perhaps we will be so lucky as to enjoy another unseasonably warm week in San Francisco! Stay tuned to our blog for some customer success stories that we were able to record last week.

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  • SUN Customers and Partners, preview My Oracle Support

    - by chris.warticki
    Preview My Oracle Support - now! Take advantage of My Oracle Support before full migration. Oracle Global Customer Support invites you to preview some of the support platform's key capabilities. With the preview to My Oracle Support, Sun customers and partners can have immediate access to: My Oracle Support Community, with live advisor webcasts, active moderation by Oracle/Sun support engineers, user interaction, best practices presentations, and news and announcements Knowledgebase, with more than 900,000 articles, including more than 100,000 Sun Support articles and documents.   -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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  • Business Objects/Crystal Reports Interface Changes

    - by ACShorten
    The Business Objects and Crystal Reporting interface for Oracle Utilities Application Framework V2.1, V2.2 and V4.x is now supplied as a sample interface. This will allow customers and partners who use this interface to tailor the interface to suit their inidividual needs and also support the numerous versions of Business Objects and Crystal Reports available. The sample interface is available from My Oracle Support in Doc Id: 1487588.1. The download includes the interface code, an overview of the interface and instructions on how to install and maintain the interface as a Customer Modification.

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  • How to safely collect bank account from website?

    - by Alexandru Trandafir Catalin
    I want to collect bank account information from my customers on my website. I'd like to do that trough a form, then I will download it to a PC, print it, and then delete it from the website. Or eventually, send it somewhere external right after the user submitted the form so it never gets stored on the website. The goal is to recieve the payment information without having to ask the customer to print, fill manually, and send it over fax. And accomplish this without having to use an external payment gateway. Thank you, Alex.

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  • Rails show latest entry

    - by Danny McClelland
    Hi Everyone, I have a working Rails application on version 2.3.5 - I am using many to many model relations and have got almost everything working. What I would like to do is on my new kase page show the most recent kase job ref at the top. So for example, if I created a new kase with a job ref of "001", if I then went to create a new kase it would show at the top "Your previous kases reference was 001". I have the field of jobref in the new kase form, so I am trying to workout what I need to do to output only the last jobref. If that makes sense! Thanks, Danny

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  • Skype support and dead parrot sketches

    - by Greg Low
    We as an industry have a lot to answer for. One thing is the level of support provided for users. Here's the conversation I'm having with Skype right now. It feels like being in a Monty Python skit. I was really hoping that when Microsoft purchased Skype that things might improve. 8:33:44 PM greglowInitial Question/Comment: Subscriptions (Unlimited Country, Unlimited Europe, Unlimited Region, Unlimited World)8:33:44 PM SystemThank you for contacting Skype Customer Support!8:33:49 PM SystemDonna Faye has joined this session!8:33:50 PM SystemConnected with Donna Faye8:33:50 PM SystemThank you for contacting Skype Customer Support!8:33:54 PM SystemPlease hold for the next available Live Support Agent.8:33:59 PM Donna FayeHello! Welcome to Skype Live Support! My name is Donna L. How may I help you?8:34:09 PM greglowI've got a subscription (skypename greglow)8:34:21 PM greglowIt's set to auto-renew8:34:45 PM greglowWhy have I been getting messages about my Skype number expiring, if it's set to renew automatically8:34:54 PM greglowand has recently renewed automatically8:35:09 PM Donna FayeThank you for the information.8:35:29 PM Donna FayeTo better assist you may I know your Skype name, please?8:35:37 PM greglowgreglow8:35:44 PM Donna FayeThank you.8:36:14 PM Donna FayeI understand your concern that you receive an email notification stating that your calling subscription will about to expire. Am I right?8:36:43 PM greglowNo, I got an email telling me that one of my Skype numbers was going to expire8:37:08 PM greglowWhen I went to the website, it said it was part of the subscription and the subscription was set to auto-renew8:37:18 PM greglowThe subscription auto-renewed on Oct XXth8:37:24 PM greglowBut the number still expired8:37:43 PM greglowWhen I logged on today, it said that the number had expired and that I had 52 days left to reactivate it8:37:58 PM greglowI did that but am trying to understand why that happens at all8:38:36 PM greglowWhy do you expire numbers that are part of auto-renewing subscriptions?8:39:49 PM Donna FayeUpon checking your account, your calling subscription link to three Online Numbers.8:39:55 PM greglowcorrect8:40:10 PM greglowbut until an hour or so ago, one of them had expired. why?8:40:54 PM Donna FayeLet me explain to you that now Online Number are detach to a calling subscription unlike before it was attach to the calling subscription so therefore each Online Number will recur individually.8:41:29 PM Donna FayeUpon checking your account it shows that all your Online Number will expire on October XX, 20138:41:44 PM Donna FayeIf you don't want to be charged again for you can cancel it anytime.8:41:59 PM greglowI have set it to charge automatically8:42:06 PM greglowso why do the numbers expire?8:42:32 PM Donna FayeNo they are not expired they are all active.8:42:33 PM greglowif there is an automatic payment set up, why does anything expire?8:42:52 PM greglowyes, but one of them was expired, and I only fixed it a few hours ago8:43:07 PM greglowI'm trying to understand why it expired8:44:54 PM Donna FayeThe email you got just notify you that you should have good enough funding source of your calling subscription and Online Number in order for this to recur.8:45:12 PM greglowAgreed. I did that but the number still expired. Why?8:45:38 PM Donna FayeHowever do not worry on this hence all Online Number are active and not expired.8:45:41 PM greglowWhen I logged on today it said that the number had expired and that I had 52 days left to reactivate it. Why did that happen?8:46:14 PM Donna FayeMay I know the Online Number you are pertaining, please?The number that had expired was (07) XXXX XXXX (Australia)8:49:19 PM Donna FayeOkay, do not worry on this Online Number because this will expire on October XX, 2013.8:49:38 PM Donna FayeThank you for all the information.8:49:46 PM greglowI understand that it won't expire now until next year. I'm trying to understand why it stopped working this time8:49:51 PM greglowso I can avoid that next time8:50:39 PM Donna FayeWhat do yo stop working, you mean that Online Number is unable to be reach out?8:50:59 PM Donna Faye*what do you mean by stop working8:51:18 PM greglowThe Skype number +61 7 XXXX XXXX stopped working because it expired8:51:32 PM Donna FayeNo, this into expired.8:51:34 PM greglowI'm trying to understand why it expired8:51:50 PM greglowSorry I don't follow "this into expired"8:52:39 PM Donna FayeLet me inform you that this Online Number is not expired.8:52:54 PM Donna FayePlease disregard the notification you see on your Skype account.8:53:02 PM greglowSorry, this is getting very frustrating. I already told you I fixed it today. I want to know why it happened.8:53:20 PM Donna FayeHence I can rest assured you that this is active until October XX, 2013.8:53:21 PM greglowSo I can avoid it happening again, on this account, or on our other accounts8:53:34 PM greglowCan I speak to someone who really understands this please?Donna FayeSkype send a notification to Skype users for their Skype product in order for them to be aware the expiration of your product however your Online Number still active on your account hence when your calling subscription Unlimited World recur your Online Number also recur. 8:57:59 PM Donna Faye I do apologize for this matter, please allow me to resolve this issue for you. 9:02:48 PM greglow My question is still the same: if it's set to auto-pay, why did it expire? 9:03:50 PM greglow Why did it stop working? Why did I have to "reactivate" it? 9:04:08 PM greglow Why didn't it just keep working if it's set to auto-pay? 9:04:30 PM greglow This isn't a difficult concept 9:04:34 PM Donna Faye Let me clarify to you that this is not the really expired what is emphasizing on this is when you don't have good enough funding source when you calling subscription recur the Online Number will possibly expired but seem that you have a good funding source then this will continue until 2013. 9:05:10 PM greglow When I logged on today, it was not working, and your website said it had expired and that I had 52 days left to reactivate it 9:05:17 PM greglow Why?and so on, and so on, and so on.... 

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  • Top Innovations for Sales Managers

    - by divya.malik
    Sales managers are always looking for ways to motivate their troops as well as make themselves more effective and productive. Here is a small X’mas present for those folks that are looking for some effective tips. Our friends at Selling Power magazine recently wrote an interesting blog post with top 10 best practices for sales managers. Here we go: Harness social media Strategically align marketing campaigns with sales efforts Establish a customer-centric sales process Realize ROI with CRM Embrace online collaboration Improve accuracy in sales forecasting and pipeline metrics Coach for sales success Leverage mobile technology Focus on sales enablement Improve sales performance and compensation management We have a complete suite of sales applications, to help increase sales revenues, sales productivity as well as to improve your sales execution. You can find more details here. For more details on the SellingPower blog post click here. Happy Holidays to you and your family.

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