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  • On the art of self-promotion

    - by Tony Davis
    I attended Brent Ozar’s Building the Fastest SQL Servers session at Tech Ed last week, and found myself engulfed in a ‘perfect storm’ of excellent technical and presentational skills coupled with an astute awareness of the value of promoting one’s work. I spend a lot of time at such events talking to developers and DBAs about the value of blogging and writing articles, and my impression is that some could benefit from a touch less modesty and a little more self-promotion. I sense a reticence in many would-be writers. Is what I have to say important enough? Haven’t far more qualified and established commentators, MVPs and so on, already said it? While it’s a good idea to pick reasonably fresh and interesting topics, it’s more important not to let such fears lead to writer’s block. In the eyes of any future employer, your published writing is an extension of your resume. They will not care that a certain MVP knows how to solve problem x, but they will be very interested to see that you have tackled that same problem, and solved it in your own way, and described the process in your own voice. In your current job, your writing is one of the ways you can express to your peers, and to the organization as a whole, the value of what you contribute. Many Developers and DBAs seem to rely on the idea that their work will speak for itself, and that their skill shines out from it. Unfortunately, this isn’t always true. Many Development DBAs, for example, will be painfully aware of the massive effort involved in tuning and adding resilience to rapidly developed applications. However, others in the organization who are unaware of what’s involved in getting an application that is ‘done’ ready for production may dismiss such efforts as fussiness or conservatism. At the dark end of the development cycle, chickens come home to roost, but their droppings tend to land on those trying to clear up the mess. My advice is this: next time you fix a bug or improve the resilience or performance of a database or application, make sure that you use team meetings, informal discussions and so on to ensure that people understand what the problem was and what you had to do to fix it. Use your blog to describe, generally, the process you adopted, the resources you used and the insights that came from your work. Encourage your colleagues to do the same. By spreading the art of self-promotion to everyone involved in an IT project, we get a better idea of the extent of the work and the value of the contribution of all the team members. As always, we’d love to hear what you think. This very week, Simple-talk launches its new blogging platform. If any of this has moved you to ‘throw your hat into the ring’, drop us a mail at [email protected]. Cheers, Tony.

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  • Sometimes you have to brag on your employer

    - by Mickey Gousset
    A lot of you know me as an Application Lifecycle Management MVP, and a huge proponent of ALM, TFS, and Visual Studio.  For my day job, however, I work for Infront Consulting Group, a System Center consulting and training organization.  I love what I do there, and work closely with Operations Manager, Service Manager, and Orchestrator.  And believe it or not, use a lot of ALM best practices around all of those. Infront was just recognized as a 2012 Microsoft Corporate Account Virtualization Data Center Services Partner of the Year.  This award recognizes a solution partner that has demonstrated leadership and commitment in driving Microsoft virtualization solutions in the Microsoft Corporate Account segment.  I’m very proud of Infront, and all the hard work that everyone here has put into the incredible services we provide, which lead to us winning this award.

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  • Business Insight, IT Execution: 9 Project Management Tips

    - by Sylvie MacKenzie, PMP
    Excerpt from Profit Magazine - by David Rosenbaum When Marcos Baccetto was first asked to be the business-side project lead on Eaton Corporation’s Vehicle Group South America (VGSA) Oracle project, the operations services manager responsible for running manufacturing was, he confesses, “a little afraid” because of his lack of IT experience. Today, Baccetto calls the project “a fantastic experience,” and he is a true believer in the benefits of a close relationship between IT implementers and their line-of-business peers. Through his partnership with Jesiele Lima, then VGSA IT manager, Baccetto and Eaton’s South American operations team came to understand several important principles of business and IT. Here he shares nine tips managers should consider when working on an enterprise technology project. 1. Make it a business project, not an IT project. All levels of functional management must have ownership, responsibility, and accountability for the success of the implementation. 2. Share responsibility. Business owners should sign off on tests and data conversion. 3. Clean your data. Dedicating a team to improve core data quality prior to project launch can be a significant time-saver. 4. Select resources properly. Have functional people who can translate business needs to IT and can influence organizational change. 5. Manage scope. Follow project management methodologies and disciplines. 6. Adopt common processes, global solutions. Avoid customized, local solutions. The big-picture business goals can get lost in the details. 7. Implement processes prior to the go-live date. Change management can be key. Keep the workforce informed and train users in advance. 8. Define metrics milestones. Assume there will be a crisis during deployment. Having baseline metrics to compare against will help implementers keep their cool—and the project moving forward. 9. The sponsor’s commitment is critical. It is needed to support the truly difficult decisions.

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  • What exactly can shaders be used for?

    - by Bane
    I'm not really a 3D person, and I've only used shaders a little in some Three.js examples, and so far I've got an impression that they are only being used for the graphical part of the equation. Although, the (quite cryptic) Wikipedia article and some other sources lead me to believe that they can be used for more than just graphical effects, ie, to program the GPU (Wikipedia). So, the GPU is still a processor, right? With a larger and a different instruction set for easier and faster vector manipulation, but still a processor. Can I use shaders to make regular programs (provided I've got access to the video memory, which is probable)? Edit: regular programs == "Applications", ie create windows/console programs, or at least have some way of drawing things on the screen, maybe even taking user input.

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  • Oracle Speakers at QCon New York, June 18-20, 2012

    - by Bob Rhubart
    If you're attending the QCon Conference in NYC, June 18-20, 2012, you'll find several presenters from Oracle among the impressive roster of speakers. Among those sharing their expertise at the New York event: Arun Gupta: Java EE & GlassFish Guy, Oracle Presentation: Java EE 7 and HTML5: Developing for the Cloud Brian Oliver: Global Solutions Architect, Oracle Presentation: The Live Object Pattern Cameron Purdy: Vice President of Development, Oracle Presentation: How the 10 key lessons from Java and C++ history inform the Cloud Charlie Hunt: JVM Performance Lead Engineer, Oracle Presentation: Extreme Performance with Java Registration for the event is still open. According to the website, registering before June 1 will save you $300. If you snooze, you lose.

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  • FREE Three Days of online SharePoint 2010 Developer Training March 14th to 16th

    - by Eric Nelson
    Over on my team blog I just posted another great opportunity. If you are UK based and work for a company that creates software products and want to dig into SharePoint 2010 development for FREE with a great UK based SME (subject matter expert) then register today. The training is 100% free and you don’t need to leave the comfort of your office/house/starbucks (other coffee shops with wifi do exist) – yet you still get to ask plenty of questions.

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  • Need new developers-laptop, with ubuntu. Multiple ext displays, ssd, dock, NO DVD [closed]

    - by Ole Morten Amundsen
    I'm having a really hard time finding a great alternative for Macbook Pro (I have a MB pro '08). I'd like to return to ubuntu and need a kick-ass laptop. If you help, you've lead me back to linux :) Req: ubuntu friendly lots of memory 8G+ ssd 160GB+ great processor (intel sandy?) connect up to three external displays. this triple display looks cool No optical drive, NO DVD 13-17" dock. In place of the ridiculous optical drive (It's like having a floppy drive IMO): extra battery? 2nd ssd? extra graphics card? your suggestion The laptop should be designed for not having dvd. I can't find many, unless they are tiny 11"... I'm exited to know your answers!

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  • Business Choices and Evony

    - by Robert May
    Recently, I’ve been playing a game called Evony, and I finally decided to quit the game and thought I should warn others who might be tempted.  I also find a lot of insight with this game as an example.  A few of the companies that I’ve worked with or worked for have been like this and they are NOT good places to be. Evony is a joke designed to milk as much money out of people as possible.  As a professional software developer who mentors teams on how to build better software, here's what I see: They obviously offshore all development and have little oversight over that offshore development, and they probably have a small team at that.  Evidenced by the poor grammar throughout the game. They're seeking to maximize revenue and pushing to do as little development as possible, which would mean a small team. They're horribly understaffed in the customer support department as evidenced by never replying to this forum and never responding to bug reports or help requests (I've had one open with no response AT ALL for over a month . . .) They have way inadequate testing, no CI, and probably no automated unit tests.  You can see this by the poor grammar throughout the game and the type of bugs that show up. They aren't following a formal development process (no Agile, Waterfall, or anything else) as evidenced by their lack of predictable release cycle and lack of visibility. I'm guessing that the internal code base is terrible, otherwise, there wouldn't be an "Age II" that had nothing more than a new visual interface and a few rule tweaks.  This is also evidenced by the itty bitty scope of bug fixes and their inability to really fix bugs. Their Architect sucks.  Really, 42k user is all you can handle on a single server?  Could you REALLY not come up with a better way to scale to handle users?  They've built isolated worlds, instead of a single continuous world. Back to milking people for money--to really progress, you have to spend money. All of this adds up to knowing, deliberate actions on the part of management.  They CHOOSE to do this (like AOL choosing to send more discs instead of improve quality). So, what can we learn? This game will never really improve, since the bosses don't care, they're only in it for the money. The game will never have good support.  Again, the owners don't care. Giving them money only perpetuates this scam (and yes, I've given them money, way too much money. :() They don't care if you quit.  There's a new sucker born every day. Don't EVER go to work for them.  I've worked both with and for people like this and the culture is NEVER good. Ah well. Technorati Tags: Evony

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  • FIX: A network error occurred during SQL Server Native Client installation

    - by Greg Low
    One of the things that I have been pestering the SQL team to do is to name their updates according to what is contained in them. For example, instead of just: sqlncli.msi What I'd prefer is that the file was called something like: SQLServerNativeClient2k8SP1CU3x64.msi So I normally rename them as soon as I receive them, to avoid confusion in future. However, today I found that doing so caused me a problem. After renaming the file, and installing it, the installation failed with the error: " A network...(read more)

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  • Everything Changes

    - by andyleonard
    Introduction This post is the sixteenth part of a ramble-rant about the software business. The current posts in this series are: Goodwill, Negative and Positive Visions, Quests, Missions Right, Wrong, and Style Follow Me Balance, Part 1 Balance, Part 2 Definition of a Great Team The 15-Minute Meeting Metaproblems: Drama The Right Question Software is Organic, Part 1 Metaproblem: Terror I Don't Work On My Car A Turning Point Human Doings This post is about change. Your Cheese Has Moved You may not...(read more)

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  • What are the downsides of leaving automation tags in production code?

    - by joshin4colours
    I've been setting up debug tags for automated testing of a GWT-based web application. This involves turning on custom debug id tags/attributes for elements in the source of the app. It's a non-trivial task, particularly for larger, more complex web applications. Recently there's been some discussion of whether enabling such debug ids is a good idea to do across the board. Currently the debug ids are only turned on in development and testing servers, not in production. There have been points raised that enabling debug ids does cause performance to take a hit, and that debug ids in production may lead to security issues. What are benefits of doing this? Are there any significant risks for turning on debug tags in production code?

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  • Drawing lots of tiles with OpenGL, the modern way

    - by Nic
    I'm working on a small tile/sprite-based PC game with a team of people, and we're running into performance issues. The last time I used OpenGL was around 2004, so I've been teaching myself how to use the core profile, and I'm finding myself a little confused. I need to draw in the neighborhood of 250-750 48x48 tiles to the screen every frame, as well as maybe around 50 sprites. The tiles only change when a new level is loaded, and the sprites are changing all the time. Some of the tiles are made up of four 24x24 pieces, and most (but not all) of the sprites are the same size as the tiles. A lot of the tiles and sprites use alpha blending. Right now I'm doing all of this in immediate mode, which I know is a bad idea. All the same, when one of our team members tries to run it, he gets very bad frame rates (~20-30 fps), and it's much worse when there are more tiles, especially when a lot of those tiles are the kind that are cut into pieces. This all makes me think that the problem is the number of draw calls being made. I've thought of a few possible solutions to this, but I wanted to run them by some people who know what they're talking about so I don't waste my time on something stupid: TILES: When a level is loaded, draw all the tiles once into a frame buffer attached to a big honking texture, and just draw a big rectangle with that texture on it every frame. Put all the tiles into a static vertex buffer when the level is loaded, and draw them that way. I don't know if there's a way to draw objects with different textures with a single call to glDrawElements, or if this is even something I'd want to do. Maybe just put all the tiles into a big giant texture and use funny texture coordinates in the VBO? SPRITES: Draw each sprite with a separate call to glDrawElements. Use a dynamic VBO somehow. Same texture question as number 2 above. Point sprites? This is probably silly. Are any of these ideas sensible? Is there a good implementation somewhere I could look over?

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  • Title of person reporting to CEO responsible for strategy and projects [closed]

    - by user64134
    Case in point: What is the title of the person reporting directly to the CEO and/or CTO, responsible for the overall technical strategy and the overall responsibility for all projects and programs among multiple teams (being led by team leads) in a tech company I'm thinking that it is a mix of a staff and line position - making chief architect being too advisory and not matching the project/program part and VP of engineering a bit too high level?

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  • Redirecting non existing post to homepage; is that good for SEO?

    - by BlackEagle
    I am checking my website out on Google Webmasters and I am seeing an astonishing 5000 links that could not be found by Google's Crawlers. That's normal, because my website is built in a manner that users can drop their own things, which also lead to 404 pages. Not a problem at all if I can find a workaround of course... So my question is: what if I made a function or a mod rewrite that will check if the link exists (a post for example) and if not, it will redirect it to the home page. Is this good for SEO? Will Google see this as 'link found'? How do I have to look at this problem?

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  • Is there a good example of the difference between practice and theory?

    - by a_person
    There has been a lot of posters advising that the best way to retain knowledge is to apply it practically. After ignoring said advice for several years in a futile attempt to accumulate enough theoretical knowledge to be prepared for every possible case scenario, the process which lead me to assembling a library that's easily worth ~6K, I finally get it. I would like to share my story in the hopes that others will avoid taking the same route that was taken by me. I've selected graphical format (photos with caption to be exact) as my media. Help me with your ideas, maybe a fragment of code, or other imagery that would convey a message of the inherent difference between practice and theory.

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  • How to suggest using an ORM instead of stored procedures?

    - by Wayne M
    I work at a company that only uses stored procedures for all data access, which makes it very annoying to keep our local databases in sync as every commit we have to run new procs. I have used some basic ORMs in the past and I find the experience much better and cleaner. I'd like to suggest to the development manager and rest of the team that we look into using an ORM Of some kind for future development (the rest of the team are only familiar with stored procedures and have never used anything else). The current architecture is .NET 3.5 written like .NET 1.1, with "god classes" that use a strange implementation of ActiveRecord and return untyped DataSets which are looped over in code-behind files - the classes work something like this: class Foo { public bool LoadFoo() { bool blnResult = false; if (this.FooID == 0) { throw new Exception("FooID must be set before calling this method."); } DataSet ds = // ... call to Sproc if (ds.Tables[0].Rows.Count > 0) { foo.FooName = ds.Tables[0].Rows[0]["FooName"].ToString(); // other properties set blnResult = true; } return blnResult; } } // Consumer Foo foo = new Foo(); foo.FooID = 1234; foo.LoadFoo(); // do stuff with foo... There is pretty much no application of any design patterns. There are no tests whatsoever (nobody else knows how to write unit tests, and testing is done through manually loading up the website and poking around). Looking through our database we have: 199 tables, 13 views, a whopping 926 stored procedures and 93 functions. About 30 or so tables are used for batch jobs or external things, the remainder are used in our core application. Is it even worth pursuing a different approach in this scenario? I'm talking about moving forward only since we aren't allowed to refactor the existing code since "it works" so we cannot change the existing classes to use an ORM, but I don't know how often we add brand new modules instead of adding to/fixing current modules so I'm not sure if an ORM is the right approach (too much invested in stored procedures and DataSets). If it is the right choice, how should I present the case for using one? Off the top of my head the only benefits I can think of is having cleaner code (although it might not be, since the current architecture isn't built with ORMs in mind so we would basically be jury-rigging ORMs on to future modules but the old ones would still be using the DataSets) and less hassle to have to remember what procedure scripts have been run and which need to be run, etc. but that's it, and I don't know how compelling an argument that would be. Maintainability is another concern but one that nobody except me seems to be concerned about.

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  • Could someone break this nasty habit of mine please?

    - by MimiEAM
    I recently graduated in cs and was mostly unsatisfied since I realized that I received only a basic theoretical approach in a wide range of subjects (which is what college is supposed to do but still...) . Anyway I took the habit of spending a lot of time looking for implementations of concepts and upon finding those I will used them as guides to writing my own implementation of those concepts just for fun. But now I feel like the only way I can fully understand a new concept is by trying to implement from scratch no matter how unoptimized the result may be. Anyway this behavior lead me to choose by default the hard way, that is time consuming instead of using a nicely written library until I hit my head again a huge wall and then try to find a library that works for my purpose.... Does anyone else do that and why? It seems so weird why would anyone (including me) do that ? Is it a bad practice ? and if so how can i stop doing that ?

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  • Using Network load balancing to distribute load for SharePoint2010 – Part3 of building my own development SharePoint2010 Farm

    - by ybbest
    Part1 of building my own development SharePoint2010 Farm Part2 of building my own development SharePoint2010 Farm Part3 of building my own development SharePoint2010 Farm In my last post, I have installed SharePoint2010 in one of the server (WFE One) and configured using the OOB SharePoint configuration wizard. In this post I will show you how to use OOB windows network load balancing to distribute load for SharePoint2010 site. 1. Install SharePoint in another server WFE Two (you can follow the steps in my last post), but instead of choosing create new Farm, you need to select “connect to existing farm” this time. 2. Click next then click retrieve database names button and select the farm configuration database. 3. Click next and enter the passphrase you specified when you first installed the SharePoint Farm. 4. Click the advanced settings and select Use this machine to host the web site. 5. Click OK to finish the configurations 6. Next, Install NLB in the two WFE (web front end) SharePoint servers 7. Configure NLB to create the cluster. Go to Start—Administrative Tools—Network Load Balancing Manager 8. Right-click the Network Load Balancing Clusters Node and select New Cluster. 9. Type in the host name that is to be part of the new cluster. 10. Type in the IP address for the cluster. 11. Select the Multicast for this cluster.(The default one is Unicast) 12. You can configure the Port Rules for the clustering , but I will leave the default here. 13. Add another WEF to the cluster. 14. Type in the host name that is to be part of the new cluster. 15. Set the Priority to 2. 16. Click Next to complete the cluster setup. 17. Create an entry in the DNS for the new cluster. 18. Add the binding to the IIS site in the IIS Manager 19. Change the Alternate access mapping for you default site collection from http://sp2010wefone to http://team 20. Browse to http://Team , you will be redirected to the SharePoint site.

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  • ArchBeat Link-o-Rama for 2012-09-05

    - by Bob Rhubart
    OTN Architect Day - Boston - Sept 12: What to Expect If you've never attended an OTN Architect Day, here's a little preview. You start with a continental breakfast. Then you have keynotes by an Oracle expert, and a member of the Oracle ACE community. After that come the break-out sessions, so you have your choice of two sessions in each time slot. So you'll get in two breakouts before lunch. Then you eat. After that there's a panel Q&A during which the audience tosses questions at the assembled session speakers. Then it's on to another set of break-out sessions, followed by a short break. Then the audience breaks into small groups for round table discussions. After that there's a drawing for some cool prizes, followed by the cocktail reception. All that costs you absolutely zero. Register now. Starting and Stopping Fusion Applications the Right Way | Ronaldo Viscuso While the fastartstop tool that ships with Oracle Fusion Applications does most of the work to start/stop/bounce the Fusion Apps environment, it does not do it all. Oracle Fusion Applications A-Team blogger Ronaldo Viscuso's post "aims to explain all tasks involved in starting and stopping a Fusion Apps environment completely." Dodeca Customer Feedback - The Rosewood Company | Tim Tow Oracle ACE Director Tim Tow shares anecdotal comments from one of his clients, a company that is deploying Dodeca to replace an aging VBA/Essbase application. Configuring UCM cache to check for external Content Server changes | Martin Deh Oracle WebCenter and ADF A-Team blogger Martin Deh shares the background information and the solution to a recently encountered customer scenario. Proxy As Upgrade to 11g Does Not Like NQSession.User | Art of Business Intelligence "In Oracle BI 10g the application was a lot more tolerant of bad design and cavalier usage of variables," observes Oracle ACE Christian Screen. "We noticed an issue recently during an upgrade where the Proxy As configuration in Oracle BI 10g used the NQSession.User variable to identify the user logged into Presentation Servers acting as Proxy." Oracle WebLogic Server 11g: Interactive Quick Reference | Dirk Nachbar Oracle ACE Dirk Nachbar shares a quick post with information on a new interactive reference guide to Oracle WebLogic Server. "The Quick Reference shows you an architecural overview of the Oracle WebLogic Server processes, tools, configuration files, log files and so on including a short description of each section and the corresponding link to the Oracle WebLogic Server Documentation," says Nachbar. Thought for the Day "In fast moving markets, adaptation is significantly more important than optimization." — Larry Constantine Source: Quotes for Software Engineers

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  • What do you do when practical problems get in the way of practical goals?

    - by P.Brian.Mackey
    UPDATE Source control is good to use. Sometimes, real world issues make it impractical to use. For example: If the team is not used to using source control, training problems can arise If a team member directly modifies code on the server, various issues can arise. Merge problems, lack of history, etc Let's say there's a project that is way out of sync. The physical files on the server differ in unknown ways over ~100 files. Merging would take not only a great knowledge of the project, but is also well beyond the ability to complete in the given time. Other projects are falling out of sync. Developers continue to have a distrust of source control and therefore compound the issue by not using source control. Developers argue that using source control is wasteful because merging is error prone and difficult. This is a difficult point to argue, because when source control is being so badly mis-used and source control continually bypassed, it is error prone indeed. Therefore, the evidence "speaks for itself" in their view. Developers argue that directly modifying source control saves time. This is also difficult to argue. Because the merge required to synchronize the code to start with is time consuming, across ~10 projects. Permanent files are often stored in the same directory as the web project. So publishing (full publish) erases these files that are not in source control. This also drives distrust for source control. Because "publishing breaks the project". Fixing this (moving stored files out of the solution subfolders) takes a great deal of time and debugging as these locations are not set in web.config and often exist across multiple code points. So, the culture persists itself. Bad practice begets more bad practice. Bad solutions drive new hacks to "fix" much deeper, much more time consuming problems. Servers, hard drive space are extremly difficult to come by. Yet, user expectations are rising. What can be done in this situation?

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  • Being a good mentee - a protégé.

    - by marked
    The complement of the Being a good mentor question. I work with many very senior people that have vast amounts of knowledge and wisdom in Software, Engineering and our business domain. What are some tips for gaining as much knowledge from them? I don't want to take up too much of their time, but also want to take full advantage of this since it really could help develop my skills. What are some good questions to get the conversation rolling in a sit down mentor/mentee session? Some of the people providing mentorship have little experience in this area, so it would help to be able to lead some of these discussions.

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  • Projected Results

    - by Sylvie MacKenzie, PMP
    Excerpt from PROFIT - ORACLE - by Monica Mehta Yasser Mahmud has seen a revolution in project management over the past decade. During that time, the former Primavera product strategist (who joined Oracle when his company was acquired in 2008) has not only observed a transformation in the way IT systems support corporate projects but the role project portfolio management (PPM) plays in the enterprise. “15 years ago project management was the domain of project management office (PMO),” Mahmud recalls of earlier days. “But over the course of the past decade, we've seen it transform into a mission critical enterprise discipline, that has made Primavera indispensable in the board room. Now, as a senior manager, a board member, or a C-level executive you have direct and complete visibility into what’s kind of going on in the organization—at a level of detail that you're going to consume that information.” Now serving as Oracle’s vice president of product strategy and industry marketing, Mahmud shares his thoughts on how Oracle’s Primavera solutions have evolved and how best-in-class project portfolio management systems can help businesses stay competitive. Profit: What do you feel are the market dynamics that are changing project management today? Mahmud: First, the data explosion. We're generating data at twice the rate at which we can actually store it. The same concept applies for project-intensive organizations. A lot of data is gathered, but what are we really doing with it? Are we turning data into insight? Are we using that insight and turning it into foresight with analytics tools? This is a key driver that will separate the very good companies—the very competitive companies—from those that are not as competitive. Another trend is centered on the explosion of mobile computing. By the year 2013, an estimated 35 percent of the world’s workforce is going to be mobile. That’s one billion people. So the question is not if you're going to go mobile, it’s how fast you are going to go mobile. What kind of impact does that have on how the workforce participates in projects? What worked ten to fifteen years ago is not going to work today. It requires a real rethink around the interfaces and how data is actually presented. Profit: What is the role of project management in this new landscape? Mahmud: We recently conducted a PPM study with the Economist Intelligence Unit centered to determine how important project management is considered within organizations. Our target was primarily CFOs, CIOs, and senior managers and we discovered that while 95 percent of participants believed it critical to their business, only six percent were confident that projects were delivered on time and on budget. That’s a huge gap. Most organizations are looking for efficiency, especially in these volatile financial times. But senior management can’t keep track of every project in a large organization. As a result, executives are attempting to inventory the work being conducted under their watch. What is often needed is a very high-level assessment conducted at the board level to say, “Here are the 50 initiatives that we have underway. How do they line up with our strategic drivers?” This line of questioning can provide early warning that work and strategy are out of alignment; finding the gap between what the business needs to do and the actual performance scorecard. That’s low-hanging fruit for any executive looking to increase efficiency and save money. But it can only be obtained through proper assessment of existing projects—and you need a project system of record to get that done. Over the next decade or so, project management is going to transform into holistic work management. Business leaders will want make sure key projects align with corporate strategy, but also the ability to drill down into daily activity and smaller projects to make sure they line up as well. Keeping employees from working on tasks—even for a few hours—that don’t line up with corporate goals will, in many ways, become a competitive differentiator. Profit: How do all of these market challenges and shifting trends impact Oracle’s Primavera solutions and meeting customers’ needs? Mahmud: For Primavera, it’s a transformation from being a project management application to a PPM system in the enterprise. Also making that system a mission-critical application by connecting to other key applications within the ecosystem, such as the enterprise resource planning (ERP), supply chain, and CRM systems. Analytics have also become a huge component. Business analytics have made Oracle’s Primavera applications pertinent in the boardroom. Now, as a senior manager, a board member, a CXO, CIO, or CEO, you have direct visibility into what’s going on in the organization at a level that you're able to consume that information. In addition, all of this information pairs up really well with your financials and other data. Certainly, when you're an Oracle shop, you have that visibility that you didn’t have before from a project execution perspective. Profit: What new strategies and tools are being implemented to create a more efficient workplace for users? Mahmud: We believe very strongly that just because you call something an enterprise project portfolio management system doesn’t make it so—you have to get people to want to participate in the system. This can’t be mandated down from the top. It simply doesn’t work that way. A truly adoptable solution is one that makes it super easy for all types users to participate, by providing them interfaces where they live. Keeping that in mind, a major area of development has been alternative user interfaces. This is increasingly resulting in the creation of lighter weight, targeted interfaces such as iOS applications, and smartphones interfaces such as for iPhone and Android platform. Profit: How does this translate into the development of Oracle’s Primavera solutions? Mahmud: Let me give you a few examples. We recently announced the launch of our Primavera P6 Team Member application, which is a native iOS application for the iPhone. This interface makes it easier for team members to do their jobs quickly and effectively. Similarly, we introduced the Primavera analytics application, which can be consumed via mobile devices, and when married with Oracle Spatial capabilities, users can get a geographical view of what’s going on and which projects are occurring in various locations around the world. Lastly, we introduced advanced email integration that allows project team members to status work via E-mail. This functionality leverages the fact that users are in E-mail system throughout the day and allows them to status their work without the need to launch the Primavera application. It comes back to a mantra: provide as many alternative user interfaces as possible, so you can give people the ability to work, to participate, to raise issues, to create projects, in the places where they live. Do it in such a way that it’s non-intrusive, do it in such a way that it’s easy and intuitive and they can get it done in a short amount of time. If you do that, workers can get back to doing what they're actually getting paid for.

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • Field Trip Automatically Alerts You to Local Places of Interest

    - by Jason Fitzpatrick
    Android: Field Trip is a free mobile app that acts like a local tour guide, alerting you to landmarks, historical sites, and unique local attractions. A simple walk around your city’s down town can turn into a history lesson or lead to the discovery of a new hang out. To use Field Trip simply install it on your GPS-enabled Android smartphone and start it up. You can configure the app to notify you of certain types of things (historic places, outdoor art, food and drink, and more), refine the results over time by telling the app which tidbits you enjoyed, and more. Field Trip even has a driving mode where you can turn it on and, as you drive through a city or across the countryside, it will narrate your journey by telling you about interesting sites you’re passing. Field Trip is free, Android only. Hit up the link below to take it for a spin. Field Trip [via Geek News Central] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • Recording for the JVM Diagnostics & Configuration Management sessions

    - by ablyth
    Hi All The middleware team have posted recordings of their first 2 sessions from the iDemo series they are running ( MiddlewareTechTalk Blog). Check them out below! Please download the recording from the following links. Troubleshoot Java Memory Leaks with Oracle JVM Diagnostics9 June 2011, 2:04 pm Sydney Time, 53 mins Manage WebLogic Servers by Oracle Enterprise Manager & Configuration Manager16 June 2011, 1:59 pm Sydney Time, 49 minutes Cheers Alex

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