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  • Books / blogs that discuss service excellence? [closed]

    - by Bogdan Gavril
    I'm looking for information about service excellence topics such as: 0 downtime deployment how to deal with versioning (backward and forward compatibility) environment strategies (how many staging envs ? etc.) performance testing testing in production monitoring I am looking at the Microsoft stack, but the concepts should be the same everywhere. Do you have any recommendations of books or blogs on the subject? PS: I have found some good articles from I.M.Wright's "Hard Code" blog. Anything else?

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  • "The disk drive for / is not ready yet or not present" message on boot

    - by MHS
    After upgrading my Ubuntu machine from ver. 11.10 to 12.04, I get the following error and the machine stop working before any graphical environment: ** (plymouthd:357): WARNING **: Command line `dbus-launch --autolaunch=530c973a1fe4d1e1e6bd... --binary-syntax --close-stderr' exited with non-zero exit status 1: Autolaunch error: X11 initialization failed.\n udevd[397]: specified group 'colord' unknown The disk drive for / is not ready yet or not present. Continue to wait, or Press S to skip mounting or M for manual recovery. Any help appreciated.

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  • Slicing the EDG

    - by Antony Reynolds
    Different SOA Domain Configurations In this blog entry I would like to introduce three different configurations for a SOA environment.  I have omitted load balancers and OTD/OHS as they introduce a whole new round of discussion.  For each possible deployment architecture I have identified some of the advantages. Super Domain This is a single EDG style domain for everything needed for SOA/OSB.   It extends the standard EDG slightly but otherwise assumes a single “super” domain. This is basically the SOA EDG.  I have broken out JMS servers and Coherence servers to improve scalability and reduce dependencies. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if rest of domain is unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service. Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Benefits Single Administration Point (1 Admin Server) Closely follows EDG with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Drawbacks Patching is an all or nothing affair. Startup time for SOA may be slow if large number of composites deployed. Multiple Domains This extends the EDG into multiple domains, allowing separate management and update of these domains.  I see this type of configuration quite often with customers, although some don't have OWSM, others don't have separate Coherence etc. SOA & BAM are kept in the same domain as little benefit is obtained by separating them. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if other domains are unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service. Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Benefits Follows EDG but in separate domains and with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Patch lifecycle of OSB/SOA/JMS are no longer lock stepped. JMS may be kept running independently of other domains allowing applications to insert messages fro later consumption by SOA/OSB. OSB may be kept running independent of other domains, allowing service virtualization to continue independent of other domains availability. All domains use same OWSM policy store (MDS-WSM). Drawbacks Multiple domains to manage and configure. Multiple Admin servers (single view requires use of Grid Control) Multiple Admin servers/WSM clusters waste resources. Additional homes needed to enjoy benefits of separate patching. Cross domain trust needs setting up to simplify cross domain interactions. Startup time for SOA may be slow if large number of composites deployed. Shared Service Environment This model extends the previous multiple domain arrangement to provide a true shared service environment.This extends the previous model by allowing multiple additional SOA domains and/or other domains to take advantage of the shared services.  Only one non-shared domain is shown, but there could be multiple, allowing groups of applications to share patching independent of other application groups. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if other domains are unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Shared SOA Domain hosts Human Workflow Tasks BAM Common "utility" composites Single OSB domain provides "Enterprise Service Bus" All domains use same OWSM policy store (MDS-WSM) Benefits Follows EDG but in separate domains and with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Patch lifecycle of OSB/SOA/JMS are no longer lock stepped. JMS may be kept running independently of other domains allowing applications to insert messages fro later consumption by SOA/OSB. OSB may be kept running independent of other domains, allowing service virtualization to continue independent of other domains availability. All domains use same OWSM policy store (MDS-WSM). Supports large numbers of deployed composites in multiple domains. Single URL for Human Workflow end users. Single URL for BAM end users. Drawbacks Multiple domains to manage and configure. Multiple Admin servers (single view requires use of Grid Control) Multiple Admin servers/WSM clusters waste resources. Additional homes needed to enjoy benefits of separate patching. Cross domain trust needs setting up to simplify cross domain interactions. Human Workflow needs to be specially configured to point to shared services domain. Summary The alternatives in this blog allow for patching to have different impacts, depending on the model chosen.  Each organization must decide the tradeoffs for itself.  One extreme is to go for the shared services model and have one domain per SOA application.  This requires a lot of administration of the multiple domains.  The other extreme is to have a single super domain.  This makes the entire enterprise susceptible to an outage at the same time due to patching or other domain level changes.  Hopefully this blog will help your organization choose the right model for you.

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  • Never update systems tables directly - a study in Agent job scheduling

    It is often recommended that system tables should not be updated directly. Presenting a case in point built around nightly job configuration in order to demonstrate the possible issues with updating system tables directly. What can SQL Monitor 3.2 monitor?Whatever you think is most important. Use custom metrics to monitor and alert on data that's most important for your environment. Find out more.

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  • Given the choice 8 out of 10 Optimisers prefer.........

    - by GrumpyOldDBA
    Did you know that included columns do not partake in the uniqueness of a unique index? ( see below ) A few months ago we upgraded our major production system from SQL2000 to SQL2008, this has allowed me to apply some of the index tuning techniques I devised for SQL2005 way back when to the current environment now we're confident we have no unexpected surprises to surface. Amongst the techniques I use is to pull information from the dmvs to find tables ( and indexes ) which are getting high numbers...(read more)

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  • What makes a great place to work

    - by Rob Farley
    Co-incidentally, I’ve been looking for office space for LobsterPot Solutions during the same few days that Luke Hayler ( @lukehayler ) has asked for my thoughts (okay, he ‘tagged’ me) on what makes a great place to work . He lists People and Environment, and I’m inclined to agree, but with a couple of other things too. I have three children. Two of them (both boys) are in school, but my daughter is only two. For the boys’ schools, we quickly realised that what they need most is a feeling of safety...(read more)

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  • How many per-core licenses do I need?

    - by GavinPayneUK
      With SQL Server 2012, your licensing requirements can chose to use or be required to use a per-core model depending on the edition you’re deploying. This is a change to previous editions which used a per-CPU socket model that made counting how many per-CPU licences you needed easier – cores and HyperThreading didn’t influence the CPU socket count.  Any complications which people did have typically came from running SQL Server in a virtualised environment, was a vCPU a socket or did licensing...(read more)

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  • Access a mounted Windows share from the command line

    - by Bryan
    Hello All, I use the "Connect to Server..." option under the "Places" menu to connect to a Windows share in my work environment. When I do so, I can access the Windows share via Nautilus, but I can't figure out how to access the share from the command line without using smbclient. For example, the share isn't mounted under /mnt or /media. Is it possible to access the mounted Windows share from the command line without using smbclient?

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  • Leverage technology to support your Global Talent Strategy

    - by Nancy Estell Zoder
    Do you want to hear the latest on global organizations and how they are adapting their talent and technology strategies to align with market trends? Watch Deloitte in partnership with Oracle present these trends. Learn how organizations are leveraging technology to support the changes that are being made in Human Resources to adapt in this integrated environment. For the latest on PeopleSoft, check out the video demonstrations on YouTube.

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  • Ubuntu 12.04 upgrade and thunderbird

    - by Dcm1405
    After applying the suggested updates (179) an error message at the very end of the process suggested me to run apt-get install -f. Since it is a fairly new Ubuntu install (x86) I didn't setup anything in Thunderbird yet. Different error messages (see details) were generated with the -f process: ~$ sudo apt-get install -f Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following extra packages will be installed: thunderbird Suggested packages: latex-xft-fonts The following packages will be upgraded: thunderbird 1 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 2 not fully installed or removed. Need to get 0 B/20.8 MB of archives. After this operation, 594 kB of additional disk space will be used. Do you want to continue [Y/n]? y (Reading database ... 170457 files and directories currently installed.) Preparing to replace thunderbird 11.0.1+build1-0ubuntu2 (using .../thunderbird_12.0.1+build1-0ubuntu0.12.04.1_i386.deb) ... Unpacking replacement thunderbird ... dpkg-deb (subprocess): data: internal gzip read error: '<fd:4>: invalid code lengths set' dpkg-deb: error: subprocess <decompress> returned error exit status 2 dpkg: error processing /var/cache/apt/archives /thunderbird_12.0.1+build1-0ubuntu0.12.04.1_i386.deb (--unpack): short read on buffer copy for backend dpkg-deb during `./usr/lib/thunderbird/libxul.so' Errors were encountered while processing: /var/cache/apt/archives/thunderbird_12.0.1+build1-0ubuntu0.12.04.1_i386.deb E: Sub-process /usr/bin/dpkg returned an error code (1)

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  • What makes a great place to work

    - by Rob Farley
    Co-incidentally, I’ve been looking for office space for LobsterPot Solutions during the same few days that Luke Hayler ( @lukehayler ) has asked for my thoughts (okay, he ‘tagged’ me) on what makes a great place to work . He lists People and Environment, and I’m inclined to agree, but with a couple of other things too. I have three children. Two of them (both boys) are in school, but my daughter is only two. For the boys’ schools, we quickly realised that what they need most is a feeling of safety...(read more)

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  • Install Ubuntu or Kubuntu on a External USB Drive

    - by rihatum
    Hi All, I have a few external hard drives (SSDs and Platters (SATA), is this possible that I can install Kubuntu 10.10 x64 or Ubuntu 10.10 x64 onto one of these external hard drives? My System supports booting off a usb, it will just give me a learning playground without spoiling my existing operating environment. I know I can install as Virtual machines, but installing U/Kubuntu on a External HDD and booting off it would be easier. Will be grateful for your insights....and steps to do so. Thanks

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  • February 2011 Java SE and Java for Business Critical Patch Update Released

    - by eric.maurice
    Hello, this is Eric Maurice again. Oracle released the February 2011 Critical Patch Update for Java SE and Java for Business today. As discussed in a previous blog entry, Oracle currently maintains a separate Critical Patch Update schedule for Java SE and Java for Business because of commitments made prior to the Oracle acquisition in regards to the timing for the publication of Java fixes. Today's Java Critical Patch Update includes fixes for 21 vulnerabilities. The most severe CVSS Base Score for vulnerabilities fixed in this CPU is 10.0, and this Base Score affects 8 vulnerabilities. Out of these 21 vulnerabilities, 13 affect Java client deployments. 12 of these 13 vulnerabilities can be exploited through Untrusted Java Web Start applications and Untrusted Java Applets, which run in the Java sandbox with limited privileges. One of these 13 vulnerabilities can be exploited by running a standalone application. In addition, one of the client vulnerability affects Java Update, a Windows-specific component. 3 of the 21 vulnerabilities affect client and server deployments. These vulnerabilities can be exploited through Untrusted Java Web Start applications and Untrusted Java Applets, as well as be exploited by supplying malicious data to APIs in the specified components, such as, for example, through a web service. 3 vulnerabilities affect Java server deployments only. These vulnerabilities can be exploited by supplying malicious data to APIs in the specified Java components. Note that one of these vulnerabilities (CVE-2010-4476) was the subject of a Security Alert released on February 8th. Finally, one of these vulnerabilities is specific to Java DB, a component in the Java JDK, but not included in the Java Runtime Environment (JRE). As usual, because of the severity of the vulnerabilities fixed in this Critical Patch Update, Oracle recommends that Java customers apply it as soon as possible. The Critical Patch Advisory provides more details about the vulnerabilities addressed in the Critical Patch Update as well as instructions on how to install the fixes and where to get them. Home users should use the Java auto-update mechanism to install the latest version of the Java Runtime Environment 6 update 24 or higher (JRE), which includes the fix for this vulnerability. For More Information: The Critical Patch Updates and Security Alerts page is located at http://www.oracle.com/technetwork/topics/security/alerts-086861.html More information on Oracle Software Security Assurance is located at http://www.oracle.com/us/support/assurance/index.html Consumers can go to http://www.java.com/en/download/installed.jsp to ensure that they have the latest version of Java running on their desktops. More information on Java Update is available at http://www.java.com/en/download/help/java_update.xml

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  • Is there a way to prevent users from adjusting their gamma correction to 'cheat' their way out of a 'dark' area?

    - by Athix
    In almost every game I've come across that includes a dark situation designed to change the way a user interacts with the environment, there are always some players who turn up their monitor's gamma correction in order to negate the desired effect. Is there a way to prevent users from adjusting their gamma correction to 'cheat' their way out of a challenge? (the darkness) I'd imagine if you could reliably retrieve the current gamma correction of the user's monitor, you could use that to more or less prevent the advantage it would otherwise grant without causing the normal users any inconvenience.

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  • Solving security issue in PowerPivot for SharePoint and Power View

    - by Marco Russo (SQLBI)
    I just installed a brand new server (well, a virtual machine) with SharePoint 2010 SP1 and SQL Server 2012 RC0, including PowerPivot and Reporting Services / Power View. The server is joined to the domain I use in our development environment. I published a workbook in the PowerPivot Gallery and my user was immediately able to connect, browse and navigate data of the Excel workbook published by SharePoint. Moreover, I was able to open it in Power View. However, other users failed the connection. After...(read more)

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  • Windows 8 and the future of Silverlight

    - by Laila
    After Steve Ballmer's indiscrete 'MisSpeak' about Windows 8, there has been a lot of speculation about the new operating system. We've now had a few glimpses, such as the demonstration of 'Mosh' at the D9 2011 conference, and the Youtube video, which showed a touch-centric new interface for apps built using HTML5 and JavaScript. This has caused acute anxiety to the programmers who have followed the recommended route of WPF, Silverlight and .NET, but it need not have caused quite so much panic since it was, in fact, just a thin layer to make Windows into an apparently mobile-friendly OS. More worryingly, the press-release from Microsoft was at pains to say that 'Windows 8 apps use the power of HTML5, tapping into the native capabilities of Windows using standard JavaScript and HTML', as if all thought of Silverlight, dominant in WP7, had been jettisoned. Ironically, this brave new 'happening' platform can all be done now in Windows 7 and an iPad, using Adobe Air, so it is hardly cutting-edge; in fact the tile interface had a sort of Retro-Zune Metro UI feel first seen in Media Centre, followed by Windows Phone 7, with any originality leached out of it by the corporate decision-making process. It was kinda weird seeing old Excel running alongside stodgily away amongst all the extreme paragliding videos. The ability to snap and resize concurrent apps might be a novelty on a tablet, but it is hardly so on a PC. It was at that moment that it struck me that here was a spreadsheet application that hadn't even made the leap to the .NET platform. Windows was once again trying to be all things to all men, whereas Apple had carefully separated Mac OS X development from iOS. The acrobatic feat of straddling all mobile and desktop devices with one OS is looking increasingly implausible. There is a world of difference between an operating system that facilitates business procedures and a one that drives a device for playing pop videos and your holiday photos. So where does this leave Silverlight? Pretty much where it was. Windows 8 will support it, and it will continue to be developed, but if these press-releases reflect the thinking within Microsoft, it is no longer seen as the strategic direction. However, Silverlight is still there and there will be a whole new set of developer APIs for building touch-centric apps. Jupiter, for example, is rumoured to involve an App store that provides new, Silverlight based "immersive" applications that are deployed as AppX packages. When the smoke clears, one suspects that the Javascript/HTML5 is merely an alternative development environment for Windows 8 to attract the legions of independent developers outside the .NET culture who are unlikely to ever take a shine to a more serious development environment such as WPF or Silverlight. Cheers, Laila

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  • ArchBeat Link-o-Rama for 2012-09-05

    - by Bob Rhubart
    OTN Architect Day - Boston - Sept 12: What to Expect If you've never attended an OTN Architect Day, here's a little preview. You start with a continental breakfast. Then you have keynotes by an Oracle expert, and a member of the Oracle ACE community. After that come the break-out sessions, so you have your choice of two sessions in each time slot. So you'll get in two breakouts before lunch. Then you eat. After that there's a panel Q&A during which the audience tosses questions at the assembled session speakers. Then it's on to another set of break-out sessions, followed by a short break. Then the audience breaks into small groups for round table discussions. After that there's a drawing for some cool prizes, followed by the cocktail reception. All that costs you absolutely zero. Register now. Starting and Stopping Fusion Applications the Right Way | Ronaldo Viscuso While the fastartstop tool that ships with Oracle Fusion Applications does most of the work to start/stop/bounce the Fusion Apps environment, it does not do it all. Oracle Fusion Applications A-Team blogger Ronaldo Viscuso's post "aims to explain all tasks involved in starting and stopping a Fusion Apps environment completely." Dodeca Customer Feedback - The Rosewood Company | Tim Tow Oracle ACE Director Tim Tow shares anecdotal comments from one of his clients, a company that is deploying Dodeca to replace an aging VBA/Essbase application. Configuring UCM cache to check for external Content Server changes | Martin Deh Oracle WebCenter and ADF A-Team blogger Martin Deh shares the background information and the solution to a recently encountered customer scenario. Proxy As Upgrade to 11g Does Not Like NQSession.User | Art of Business Intelligence "In Oracle BI 10g the application was a lot more tolerant of bad design and cavalier usage of variables," observes Oracle ACE Christian Screen. "We noticed an issue recently during an upgrade where the Proxy As configuration in Oracle BI 10g used the NQSession.User variable to identify the user logged into Presentation Servers acting as Proxy." Oracle WebLogic Server 11g: Interactive Quick Reference | Dirk Nachbar Oracle ACE Dirk Nachbar shares a quick post with information on a new interactive reference guide to Oracle WebLogic Server. "The Quick Reference shows you an architecural overview of the Oracle WebLogic Server processes, tools, configuration files, log files and so on including a short description of each section and the corresponding link to the Oracle WebLogic Server Documentation," says Nachbar. Thought for the Day "In fast moving markets, adaptation is significantly more important than optimization." — Larry Constantine Source: Quotes for Software Engineers

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  • Which Bliki (Blog+Wiki) solution can you recommend?

    - by asmaier
    I'm searching for a good Bliki solution, meaning a combination of blog and wiki that I can install on my own web space. I would like to be able to write articles in the wiki style much like with media wiki. So I want to use a wiki markup language, have a revision history, comments, internal links to other pages (maybe in other languages) and be able to collaboratively edit the articles. On the other side I would like to have a blog-like view on my articles, showing new articles (and changes to existing articles) in a time ordered fashion. It would be nice if it would be possible to search through the articles and also tag the articles, so one could generate a tag cloud for the articles. A nice feature would also be to be able to order the articles according to views or even a voting system for the articles. Good would also be a permission system to keep certain articles private, showing them only to people logged in to the platform. Apart from these nice to have features an absolute must have feature for the Bliki platform I'm searching is the possibility to handle math equations (written in LaTeX syntax) and display them either as pictures like media wiki or even better using Mathjax. At the moment I'm using a web service called wikiDot which offers some of the mentioned features, however the free version shows to much advertisements, the blog feature is not mature, the design is quite ugly and loading of the page is often slow. So I want to install a Bliki solution on my own webspace. Can you recommend any solution for that?

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  • What are the advantages of mainframes?

    - by Scott Weinstein
    The downsides of Mainframes is well trodden ground; expensive, legacy, dwindling community, etc. I'm not particularly interested in the downsides, but I am curious if there are any benefits to mainframe hardware/software over the current Intel/AMD & Linux/Windows environment. I've been told that MFs are particularly good (and better than current servers) at heavy I/O loads. Is this still true?

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  • Sandboxes Explained: How They’re Already Protecting You and How to Sandbox Any Program

    - by Chris Hoffman
    Sandboxing is an important security technique that isolates programs, preventing malicious or malfunctioning programs from damaging or snooping on the rest of your computer. The software you use is already sandboxing much of the code you run every day. You can also create sandboxes of your own to test or analyze software in a protected environment where it won’t be able to do any damage to the rest of your system.    

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  • At $20/month Windows Azure host my website with 99.97% uptime

    - by Gopinath
    Couple of years ago a reliable and decent performing Windows hosting was not affordable to many enthusiastic developers who want to try a startup idea or build a hobby site. I tried to start an ASP.NET website few years ago to provide services like – Mobile Tracing, Vehicle Tracing. But due to high cost of Windows hosting I developed those services using PHP (not an easy task for .NET developer) and hosted on them Linux servers.  But with recent evolution of Windows Azure, hosting ASP.NET websites on highly reliable servers is affordable. Today anyone can host a high responsive and available ASP.NET website for just $20/month using Windows Azure. My website coziie.com is running on Windows Azure and serves close to quarter millions visitors a month with 99.97% of uptime and most of the page load times are less than 3 seconds. All I spend to run this website is just around $20, if you translate it to India rupees its roughly Rs.1000. The web sever of coziie.com is powered by a single Extra Small Web role instance and the backend is powered by a SQL Azure instance. Azure is quite impressive to provide 99.97% of uptime. Response times during peak are around 3 seconds and on nomarl loads it is around 1.5 seconds. Here is the report of uptime provided by Royal Pingdom over last one year For just $20/month Windows Azure takes care of the following apart from hosting Patches up Windows OS to the latest version Upgrades ASP.NET to the latest version – coziie.com is running on ASP.NET MVC 3 and soon I’ll upgrade it to ASP.NET MVC 4 Hosts data on latest and best version Sql Server database SQL Azure maintains 3 copies of database and automatically recovers in case of server failures and disasters. I never worry about database backups/restore. Provides staging environment for deploying applications for testing purpose and move them to production – I upgrade  twice a month on average With Windows Azure I no longer focus on server maintenance or data backups. They are taken up by Microsoft team and I just focus on building my website. Wish there is a low cost Linux version of Windows Azure so that I can stop worrying about server maintenance of this blog!! If you are looking for a Windows hosting, look no further than Windows Azure. If you find $20/month is a bit expensive to start with you may explore Azure Website (sort of shared hosted environment) which is free to start with and as your traffic grows you can move to paid hosting.

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  • How can I prioritize wireless networks with network-manager

    - by kynan
    Mostly I use my laptop in an environment where different wireless networks are available and I would like to preferably connect to one of those and only fall back to the other one if that one is not available. Is there any way of prioritizing which wireless networks network-manager preferably connects to? The only workaround I found so far was unchecking Connect Automatically in the options and re-enabling it when my preferred network is not available.

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