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Live chat solutions

- by Lèse majesté

What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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htaccess execution order and priority

- by ChrisRamakers

Can anyone explain to me in what order apache executes .htaccess files residing in different levels of the same path and how the rewrite rules therein are prioritized? For example, why doesn't the rewrite rule in the first .htaccess below work and is the one in /blog prioritized? .htaccess in / RewriteEngine on RewriteBase / RewriteRule ^blog offline.html [L] .htaccess in /blog RewriteEngine On RewriteBase /blog/ RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /blog/index.php [L] Ps: i'm not simply looking for an answer but for a way to understand the apache/modrewrite internals ... why is more important to me than how to fix this :) Thanks!

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How can I keep my privacy while owning multiple domain names?

- by Abby

I want to own, create and run x# of domains. I do not want 'whois' to have my name, home address and home phone available to anyone who looks me up. I've already bought a mailbox that I can use for my physical address. But... that doesn't get my name and number question answered. What is the best way to be anonymous yet still be legal? Do I need to incorporate all my sites and get an LLC? Can I create a company name without becoming an LLC? Then there's the phone number.... Thanks in advance to all who respond!

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Dreamweaver CS5 Test server works but cannot connect to host server through files window

- by Toni

I've been managing this site for a long time and update coupons on it approximately every 60 days. For some reason, I'm not having problems: I opened DW CS5 today and made the changes necessary to update coupons. I was able to connect to the host server with no problem but most of my coupon images were not showing up. DW tells me I have 70 broken links, which can't be the case because I've reviewed them. Some links work and are the same as the broken links other than the file name. Unable to figure it out, I thought maybe restarting my Mac would help. However, upon logging back into DW, I am now unable to connect to the host server. I get an FTP error notice that the file doesn't exist or there is a permissions problem. Funny thing is, I can connect successfully if I test the connection through the Site Management window. I have connected to my host server through FileZilla and see all the files there, unfortunately, I still can't get the web pages to display the coupons. Has anyone else had this issue and if so, what is the solution? I feel like this is probably a simple fix, but I cannot for the life of me determine what it is! If anyone knows a solution, I'd really appreciate the help! -Toni

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Pointing a subdomain to Github Pages

- by ratage

I set up an Octopress blog on Github Pages at myusername.github.com. I now want blog.myusername.me (which currently has a Wordpress blog set up) to point to this Octopress blog. So I followed the instructions here on setting up a custom domain: I ran echo 'blog.myusername.me' >> source/CNAME in my Octopress repository, and then ran rake generate and rake deploy to deploy it to Github. I went to Namecheap, and added a new CNAME under my myusername.me domain: "blog - myusername.github.com - CNAME". Waited a couple hours. However, now when I go to myusername.github.com, it redirects me to blog.myusername.me (which is my old Wordpress blog), which seems like the inverse of what I want. (Going to blog.myusername.me directly still shows my Wordpress blog.) I checked http://www.whatsmydns.net/#CNAME/blog.myusername.me and it seems like my DNS has propagated (myusername.github.com shows up in the right-hand side). Any ideas what I'm doing wrong?

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Video conference/chat tool that can be embedded in own website needed

- by Olaf

We are looking for a means (a tool, a commercial service) to enable a closed user group to start a live video conference in a browser, as part of the company website. Something like Skype, but embedded and available for everybody that has access to the page into which the tool is embedded. Most services require registration and the creation of a chat room on their website, or, as Skype or similar solutions, the installation of an extra software. What we need is a solution with some kind of a "hidden login", performed by the site's client script (which knows who the user is and forwards the credentials to the service). Any suggestion?

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Should I be using WAI-ARIA in my HTML website builds?

- by DBUK

Should I be using WAI-ARIA in my website builds? Will it have any benefit? Is anyone adding 'role' to their code at the moment? The tab, link, checkbox and slider roles, plus many more, aren't available yet for HTML5. From looking at the list of what is available (see below), and what will be coming in the future, it looks like we might be applying roles to a huge amount of tags on our pages. Its not an issue especially if it brings benefit to users using readers etc Also, a side question, will search engines give any benefits to sites using WAI-ARIA? List of safe roles to use (I think) • role="article" • role="banner" • role="complementary" • role="contentinfo" • role="form" • role="heading" • role="main" • role="navigation" • role="search" Examples of usage: <header role="banner"></div>for a main header, banner only allowed once per page <header role="heading"></div>- for all headers after the main one <aside role="complementary"></aside> <form role="search"></form>

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Is there a search engine that indexes source code of a web-page?

- by Dexter

I need to search the web for sites that are in our industry that use the same Adwords management company, to ensure that the said company is not violating our contract, as they have been accused of doing. They use a tracking code in the template of every page which has a certain domain in the URL, and I'm wondering if it's possible "Google" the source code using some bot that crawls the code rather than the content? For example, I bought an unlimited license for an image gallery, and I was asked to type the license number in a comment just before the script. I thought it was just so a human could look at the source and find out if someone paid, but it turned out that it was actually that they had a crawler looking for their source code and that comment. If it ran across the code on your site, it would look for the comment, and if it found one, it would check to see if it was an existing one. If not, it would first notify you of your noncompliance, and then notify the owner of the script. Edit: I'm looking to index HTML and JavaScript only, not the server-side languages or Java.

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On what criteria should I evaluate domain registrars?

- by jdotjdot89

Though I've been a web developer for a fair amount of time, I am going for the first time to buy a few domain names. I have looked into the domains I'm going to buy and know that they're available, and I've been looking into which sellers to use. After doing a lot of research, the main ones I'm considering are 1&1, Namecheap, and Gandi. The problem is, when continuing to research, I'm not really sure what makes one domain seller distinct from another. I don't need much in the way of services--definitely not hosting, since I plan to use Heroku for that. I mainly only need the domain itself and DNS management, as well as possibly SSL certificates and WHOIS protection. Question: What makes one domain seller different from another? How can I go about evaluating which one is the best for me? Note: This question is not which domain seller is the best, but rather, what criteria can I use to evaluate them and rank one over another. I'm trying to find out what makes one domain seller different from another, since they all seem to be pretty similar to me right now.

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SSL Certificate is Untrusted... sometimes

- by dragonmantank

Web Designer I'm working with signed up a new client that needed an SSL certificate. We went to namecheap.com and purchased on from Comodo. Got all the needed files and set it up in ISPConfig. To test we used Windows 7 running IE8, Firefox 3.6, and Chrome 12, and then on OSX with Firefox 4, Safari 5, and Chrome 13. All of them worked fine. The client is getting 'This connection is untrusted' in Firefox 4 and 5. Safari works fine on their machine. On my machines and the designer's machines all works with no errors. I had the client forward me the info for the certificate that Firefox has and the fingerprints match up. I have an old Windows 2000 VM with IE6 and Chrome and those work just fine as well. Any ideas on what else to check or do? The server is running Debian 5.0, up-to-date, with Apache 2 and ISPConfig 3.3

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Bootstrap 3.0.0: How to use data-slide-to outside of indicators?

- by Griffin

I am attempting to make a small gallery like the one shown below - I'm sure you've all seen them considering they are fairly common. When trying to make one using bootstrap I ran into a major problem. I can't seem to link the smaller bottom images to the larger top one that was when one of the smaller ones is clicked it changes to the selected image. I am attempting to use data-slide-to however it does not seem to work outside of the "carousel-indicators". I can't put it into the carousel indicators list because that moves the images up into the gallery (It may be possible to fix this with CSS but my attempts have been worthless). Does anyone know the problem? I've tried tags around each image that didn't seem to work then I tried divs. Still nothing. Things to note: I am using 3.0.0 All images are generated (if you haven't guessed already) Smaller images are separate from larger one (not auto scaled down)

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Redirecting to a dynamic page

- by binarydev

I have a page displaying blog posts (latest_posts.php) and another page that display single blog posts (blog.php) . I intend to link the image title in latest_posts.php so that it redirects to blog.php where it would display the particular post that was clicked. latest_posts.php:  <h2 class="underline"> <span>What's new</span> <span></span> </h2>   <ul class="post-list post-list-1"> <?php /* Fetches Date/Time, Post Content and title */ include 'dbconnect.php'; $sql = "SELECT * FROM wp_posts"; $res = mysql_query($sql); while ( $row = mysql_fetch_array($res) ) { ?>  <li class="clear-fix">  <div class="post-list-date"> <div class="post-date-box"> <?php //Timestamp broken down to show accordingly $timestamp = $row['post_date']; $datetime = new DateTime($timestamp); $date = $datetime->format("d"); $month = $datetime->format("M"); ?> <h3> <?php echo $date; ?> </h3> <span> <?php echo $month; ?> </span> </div> </div>   <div class="post-list-image">  <div class="image image-overlay-url image-fancybox-url"> <a href="post.php" class="preloader-image"> <?php echo '<img src="', $row['image'], '" alt="' , $row['post_title'] , '\'s Blog Image" />'; ?> </a> </div>  </div>   <div class="post-list-content"> <div>  <h4> <a href="post.php? . $row['ID'] . "> <?php echo $row['post_title']; ?> </a> </h4>   <p> <?php echo $row ['post_content']; }?> </p>  </div> </div>  </li>  </ul>  <a href="blog.php" class="button-browse">Browse All Posts</a> </div> <?php require_once('include/twitter_user_timeline.php'); ?> blog.php: <?php require_once('include/header.php'); ?> <body class="blog"> <?php require_once('include/navigation_bar_blog.php'); ?> <div class="blog"> <div class="main">  <h2 class="underline"> <span>What's new</span> <span></span> </h2>   <div class="layout-p-66x33 clear-fix">    <ul class="post-list post-list-2"> <?php /* Fetches Date/Time, Post Content and title with Pagination */ include 'dbconnect.php'; //sets to default page if(empty($_GET['pn'])){ $page=1; } else { $page = $_GET['pn']; } // Index of the page $index = ($page-1)*3; $sql = "SELECT * FROM `wp_posts` ORDER BY `post_date` DESC LIMIT " . $index . " ,3"; $res = mysql_query($sql); //Loops through the values while ( $row = mysql_fetch_array($res) ) { ?>  <li class="clear-fix">  <div class="post-list-date"> <div class="post-date-box"> <?php //Timestamp broken down to show accordingly $timestamp = $row['post_date']; $datetime = new DateTime($timestamp); $date = $datetime->format("d"); $month = $datetime->format("M"); ?> <h3> <?php echo $date; ?> </h3> <span> <?php echo $month; ?> </span> </div> </div>   <div class="post-list-image">  <div class="image image-overlay-url image-fancybox-url"> <a href="post.php" class="preloader-image"> <?php echo '<img src="', $row['image'], '" alt="' , $row['post_title'] , '\'s Blog Image" />'; ?> </a> </div>  </div>   <div class="post-list-content"> <div> <?php $id = $_GET['ID']; $post = lookup_post_somehow($id); if($post) { // render post } else { echo 'blog post not found..'; } ?>  <h4> <a href="post.php"> <?php echo $row['post_title']; ?> </a> </h4>   <p> <?php echo $row ['post_content']; ?> </p>  </div> </div>  </li>  <?php } // close while loop ?> </ul>  <div> <ul class="blog-pagination clear-fix"> <?php //Count the number of rows $numberofrows = mysql_query("SELECT COUNT(ID) FROM `wp_posts`"); //Do ciel() to round the result according to number of posts $postsperpage = 4; $numOfPages = ceil($numberofrows / $postsperpage); for($i=1; $i < $numOfPages; $i++) { //echos links for each page $paginationDisplay = '<li><a href="blog.php?pn=' . $i . '">' . $i . '</a></li>'; echo $paginationDisplay; } ?>  </ul> </div>   </div>  </div> </div> <?php require_once('include/twitter_user_timeline.php'); ?> <?php require_once('include/footer_blog.php'); ?> How do I render?

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Comments section being indented by mysterious CSS

- by Steve

I use Disqus comments plugin for Wordpress, and the comments section is indented to the right like a blockquote is. The code appearing in the front end post is: <div id="disqus_thread"> <div id="dsq-content"> <ul id="dsq-comments"> </ul> </div> </div> I cannot find any instance of disqus_thread or dsq using a search of the theme folder; not that searching inside file in Windows 7 isn't a complete pain in the arse. Can you see why this is happening? Example post here.

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Why is a # sign added to the end of URLS?

- by Niro

Note: I'm asking this from the perspective of the site developers (trying to help someone there). not as a user. Please don't forward this to superuser.com. It's a server admin question. Have a look here http://www.wanimo.com/fr/chiens/coussin-matelas-tapis-pour-chien-sc28/tapis-plat-urban-chic-sf7263/ you'll see that the page gets redirected to the same page with # at the end. Worse, when you click back you get garbage url. I'm trying to debug what is causing the redirect. Any advice on how to find it ?

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Email links open in a new window [closed]

- by Dan

I'm asking this as an opinion question. How does everyone treat email links opening in a new window if their default email client is web based? This way? <a href="mailto:[email protected]">email me</a>. It will open fine for app based email clients but open in the same window for web based clients. This way? <a href="mailto:[email protected]" target="_blank">email me</a>. It will open in a new tab for web based email clients but open a blank tab. I cant really seem to find the best of both worlds. What does everyone else do?

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How do you set up the directory structure for a multilingual site without duplicating content?

- by Ricardo

I want to make a website in two languages. I've looked around and settled on the directory option of separating both languages. How do I make it work? Let's say I have the following three files for the landing homepage, the English page and the Spanish page: http://www.domain.com/index.html http://www.domain.com/en/index.html http://www.domain.com/es/index.html Let's also say that /index.html will be in English, with a link to /es/index.html. In turn, /es/index.html will have a link to the English version. Would this be back to /index.html or to /en/index.html. How do I get both English versions (the one at the root and the one in the directory) to actually be the same file in the same directory? I'm new to this, so I'm not using any scripts yet. To me, the obvious solution is to duplicate both English versions and have the one at the root point to files under the /en/ directory, but I'm not a fan of duplication and I've learned that search engines really frown upon that. Anyone point me in the right direction?

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Website not coming in Search engine results because of a term

- by curiosity

We have this site which is named Vialogues (Video+Discussion web based application). https://vialogues.com It has been around for sometime on the internet and we have also submitted sitemap.xml to search engines. However when we search on google or bing or yahoo using the keyword Vialogues, We are given results of the keyword dialogues and this message “showing results for dialogues, search instead for vialogues”. I am wondering if it's possible to list the site without the search engine suggesting “showing results for dialogues, search instead for vialogues”?

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The actual difference between styesheet in the header and a seperate file

- by David Knight

Am wondering if someone can give me an opinion on this. I have always been taught to have all of the CSS in a separate file that is referenced from the head of the page. Reading this article http://www.lukew.com/ff/entry.asp?1792 the author is talking about making the Guardian website responsive. One of the things he notes they did to make the site faster and more resilient is to add the CSS inline into the header, thus reducing HTTP requests. Now this got me thinking about the right/best/fastest way of using the CSS If you have one main CSS file, its going to be called and read by the site on every page, no mater how big it is. So with that in mind, Im actually starting to think its better to just inline the whole style sheet and remove one HTTP roundtrip. I know for the purposes of neatness and being able to edit the file a seperate file is better. But which would you recommend and which do you think is faster? Thanks!

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How can I identify unknown query string fragments that are coming to my site?

- by Jon

In the Google Analytics content overview for a site that I work on, the home page is getting many pageviews with some unfamiliar query string fragments, example: /?jkId=1234567890abcdef1234567890abcdef&jt=1&jadid=1234567890&js=1&jk=key words&jsid=12345&jmt=1 (potentially identifiable IDs have been changed) It clearly looks like some kind of ad tracking info, but noone who works on the site knows where it comes from, and I haven't been able to find any useful information from searching. Is there some listing of common query string keys available anywhere? Alternatively, does anyone happen to know where these keys (jkId, jt, jadid, js, jk, jsid and jmt) might come from?

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Quick Question, robots.txt Disallow: /*/ does what exactly?

- by Exit

A SEO firm suggested changing the robots.txt to: User-agent: * Disallow: /*/ Allow: /ims/ I'm not sure what that would do, but my guess is that is would tell all robots to index nothing but the ims folder. I understand the wildcard, but I'm confused by the slashes and don't know how they would play out in conjunction with the wildcard. * Update * I didn't mention that there is a sitemap listed in the robots.txt file, but according to one tech blogger, he realized that sitemaps trump robots exclusions. So, even though this says in Google Webmaster Tools that everything with a trailing slash will not be indexed, the sitemap contains the important links. I did notice that the link count on Google went from 360 to 336, and the sitemap links under the URL scaled back to 3 from 6. I'm not sure the cause or what links were removed, though. Perhaps it cleaned out garbage. I'm still clueless why they would add in 'Allow: /ims/', that seems pointless. And a quick list of what would index according to the robots rules above (withouth the sitemap) using /*/: domain.com Indexed domain.com/page.html Indexed domain.com/folder/ Not Indexed domain.com/folder/page.html Not Indexed

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How can I work on a WordPress theme already installed in the root directory?

- by Isaac Lubow

I have WordPress installed at the root level of a website. I thought it would be easy enough to have a "coming soon" page called default.html and edit the .htaccess file as follows: AddHandler php5-script .php DirectoryIndex default.html index.php # BEGIN WordPress # END WordPress ...so that visitors to the site are sent to the default page, and I could manually specify index.php as my destination for testing. (This isn't a high-security job.) But index.php is redirecting me to the default page. When I remove the DirectoryIndex line, the index.php file is found automatically by visitors to the site root, but... that's the page I was trying to hide. What am I doing wrong with .htaccess and how can I get it to behave the way I want?

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Can I find out the number of searches on a given keyword, per state?

- by Philippe

I know that Google tells you how many times a certain keyword is used in a search. You can use the Google Keyword Tool for that. This tool also allows you to find out the number of "local" searches: this is the number of times a person from a given country searches for this keyword. My questions: can you also find out how many searches originate from a given American state ? In the Keyword Tool, I can only select countries, not states. Any other systems I can use to determine where people are searching for a given keyword?

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webmaster tools - Network Unreachable

- by Jayapal Chandran

Hi, webmaster tools for my site displays that robots.txt unreachable and for all links in sitemap it says network unreachable. sitemap.xml unreachable. These appear in crawl stats page. I discussed with the support team of my hosting and they said... Hi, I have verified apache logs, i cannot see any issues on your website/webserver/ Possible issues. There may the routing issue from the googles server to our server. When a google bots hits goes high the IP will be automatically blacklisted by our firewall to avoid server loads & downtimes. As we donot have access to their services, We cannot able to give details of their details/logs etc. The sitemaps link shows an exclamation mark which means the file was not reachable. What could be the problem and how to solve it?

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Googlebot visit but no cache update - why?

- by Mick

I have made a new plain vanilla HTML website. I have been making regular modifications to it on an almost daily basis. The site is hosted by hostmonster and as part of their service they offer "awstats" to let you know assorted details of visitors to the site. One thing is puzzling me. According to awstats, a "robot/spider" calling itself "Googlebot" visited my site as recently as today (28th June 2011), but when I find my site on google (e.g. by searching for "full reserve banking") the cache is dated only the 5th June. I always thought that a visit from the google robot was synonymous with a cache update. Am I wrong? Or have I accidentally put something in the site telling google that nothing has been updated? EDIT: It seems a moderator has removed the name of my website, so there is now no chance that anyone could check out if I had made some error on my site :-( ... but anyway, in answer to paulmorriss' question, here is what aw stats was telling me:

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Making profit from a social network

- by James P.

This follows similar questions but I'd like to see if anything particular comes out of it due to the nature of site. In short, I've taken up the role of webmaster for a small social network site and wish to make it profitable to at least cover the running costs. The site is linked to a commerce and presents are offered to members according to the number of points they've accumulated through various actions. The site is running on shared hosting so it's probably dirt cheap but the presents can be expensive as a whole and some money has already been invested into the project. One idea I have is to seek some sponsors that would be willing to offer presents or special offers in return for publicity. I don't know if this will be easy or not. I'm also looking into adapting hosting to perhaps move static files to a cheaper online storage medium (see Ideas for reducing storage needs and/or costs (lots of images)). Other suggestions are welcome.

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