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  • Windows Azure: General Availability of Web Sites + Mobile Services, New AutoScale + Alerts Support, No Credit Card Needed for MSDN

    - by ScottGu
    This morning we released a major set of updates to Windows Azure.  These updates included: Web Sites: General Availability Release of Windows Azure Web Sites with SLA Mobile Services: General Availability Release of Windows Azure Mobile Services with SLA Auto-Scale: New automatic scaling support for Web Sites, Cloud Services and Virtual Machines Alerts/Notifications: New email alerting support for all Compute Services (Web Sites, Mobile Services, Cloud Services, and Virtual Machines) MSDN: No more credit card requirement for sign-up All of these improvements are now available to use immediately (note: some are still in preview).  Below are more details about them. Web Sites: General Availability Release of Windows Azure Web Sites I’m incredibly excited to announce the General Availability release of Windows Azure Web Sites. The Windows Azure Web Sites service is perfect for hosting a web presence, building customer engagement solutions, and delivering business web apps.  Today’s General Availability release means we are taking off the “preview” tag from the Free and Standard (formerly called reserved) tiers of Windows Azure Web Sites.  This means we are providing: A 99.9% monthly SLA (Service Level Agreement) for the Standard tier Microsoft Support available on a 24x7 basis (with plans that range from developer plans to enterprise Premier support) The Free tier runs in a shared compute environment and supports up to 10 web sites. While the Free tier does not come with an SLA, it works great for rapid development and testing and enables you to quickly spike out ideas at no cost. The Standard tier, which was called “Reserved” during the preview, runs using dedicated per-customer VM instances for great performance, isolation and scalability, and enables you to host up to 500 different Web sites within them.  You can easily scale your Standard instances on-demand using the Windows Azure Management Portal.  You can adjust VM instance sizes from a Small instance size (1 core, 1.75GB of RAM), up to a Medium instance size (2 core, 3.5GB of RAM), or Large instance (4 cores and 7 GB RAM).  You can choose to run between 1 and 10 Standard instances, enabling you to easily scale up your web backend to 40 cores of CPU and 70GB of RAM: Today’s release also includes general availability support for custom domain SSL certificate bindings for web sites running using the Standard tier. Customers will be able to utilize certificates they purchase for their custom domains and use either SNI or IP based SSL encryption. SNI encryption is available for all modern browsers and does not require an IP address.  SSL certificates can be used for individual sites or wild-card mapped across multiple sites (we charge extra for the use of a SSL cert – but the fee is per-cert and not per site which means you pay once for it regardless of how many sites you use it with).  Today’s release also includes the following new features: Auto-Scale support Today’s Windows Azure release adds preview support for Auto-Scaling web sites.  This enables you to setup automatic scale rules based on the activity of your instances – allowing you to automatically scale down (and save money) when they are below a CPU threshold you define, and automatically scale up quickly when traffic increases.  See below for more details. 64-bit and 32-bit mode support You can now choose to run your standard tier instances in either 32-bit or 64-bit mode (previously they only ran in 32-bit mode).  This enables you to address even more memory within individual web applications. Memory dumps Memory dumps can be very useful for diagnosing issues and debugging apps. Using a REST API, you can now get a memory dump of your sites, which you can then use for investigating issues in Visual Studio Debugger, WinDbg, and other tools. Scaling Sites Independently Prior to today’s release, all sites scaled up/down together whenever you scaled any site in a sub-region. So you may have had to keep your proof-of-concept or testing sites in a separate sub-region if you wanted to keep them in the Free tier. This will no longer be necessary.  Windows Azure Web Sites can now mix different tier levels in the same geographic sub-region. This allows you, for example, to selectively move some of your sites in the West US sub-region up to Standard tier when they require the features, scalability, and SLA of the Standard tier. Full pricing details on Windows Azure Web Sites can be found here.  Note that the “Shared Tier” of Windows Azure Web Sites remains in preview mode (and continues to have discounted preview pricing).  Mobile Services: General Availability Release of Windows Azure Mobile Services I’m incredibly excited to announce the General Availability release of Windows Azure Mobile Services.  Mobile Services is perfect for building scalable cloud back-ends for Windows 8.x, Windows Phone, Apple iOS, Android, and HTML/JavaScript applications.  Customers We’ve seen tremendous adoption of Windows Azure Mobile Services since we first previewed it last September, and more than 20,000 customers are now running mobile back-ends in production using it.  These customers range from startups like Yatterbox, to university students using Mobile Services to complete apps like Sly Fox in their spare time, to media giants like Verdens Gang finding new ways to deliver content, and telcos like TalkTalk Business delivering the up-to-the-minute information their customers require.  In today’s Build keynote, we demonstrated how TalkTalk Business is using Windows Azure Mobile Services to deliver service, outage and billing information to its customers, wherever they might be. Partners When we unveiled the source control and Custom API features I blogged about two weeks ago, we enabled a range of new scenarios, one of which is a more flexible way to work with third party services.  The following blogs, samples and tutorials from our partners cover great ways you can extend Mobile Services to help you build rich modern apps: New Relic allows developers to monitor and manage the end-to-end performance of iOS and Android applications connected to Mobile Services. SendGrid eliminates the complexity of sending email from Mobile Services, saving time and money, while providing reliable delivery to the inbox. Twilio provides a telephony infrastructure web service in the cloud that you can use with Mobile Services to integrate phone calls, text messages and IP voice communications into your mobile apps. Xamarin provides a Mobile Services add on to make it easy building cross-platform connected mobile aps. Pusher allows quickly and securely add scalable real-time messaging functionality to Mobile Services-based web and mobile apps. Visual Studio 2013 and Windows 8.1 This week during //build/ keynote, we demonstrated how Visual Studio 2013, Mobile Services and Windows 8.1 make building connected apps easier than ever. Developers building Windows 8 applications in Visual Studio can now connect them to Windows Azure Mobile Services by simply right clicking then choosing Add Connected Service. You can either create a new Mobile Service or choose existing Mobile Service in the Add Connected Service dialog. Once completed, Visual Studio adds a reference to Mobile Services SDK to your project and generates a Mobile Services client initialization snippet automatically. Add Push Notifications Push Notifications and Live Tiles are a key to building engaging experiences. Visual Studio 2013 and Mobile Services make it super easy to add push notifications to your Windows 8.1 app, by clicking Add a Push Notification item: The Add Push Notification wizard will then guide you through the registration with the Windows Store as well as connecting your app to a new or existing mobile service. Upon completion of the wizard, Visual Studio will configure your mobile service with the WNS credentials, as well as add sample logic to your client project and your mobile service that demonstrates how to send push notifications to your app. Server Explorer Integration In Visual Studio 2013 you can also now view your Mobile Services in the the Server Explorer. You can add tables, edit, and save server side scripts without ever leaving Visual Studio, as shown on the image below: Pricing With today’s general availability release we are announcing that we will be offering Mobile Services in three tiers – Free, Standard, and Premium.  Each tier is metered using a simple pricing model based on the # of API calls (bandwidth is included at no extra charge), and the Standard and Premium tiers are backed by 99.9% monthly SLAs.  You can elastically scale up or down the number of instances you have of each tier to increase the # of API requests your service can support – allowing you to efficiently scale as your business grows. The following table summarizes the new pricing model (full pricing details here):   You can find the full details of the new pricing model here. Build Conference Talks The //BUILD/ conference will be packed with sessions covering every aspect of developing connected applications with Mobile Services. The best part is that, even if you can’t be with us in San Francisco, every session is being streamed live. Be sure not to miss these talks: Mobile Services – Soup to Nuts — Josh Twist Building Cross-Platform Apps with Windows Azure Mobile Services — Chris Risner Connected Windows Phone Apps made Easy with Mobile Services — Yavor Georgiev Build Connected Windows 8.1 Apps with Mobile Services — Nick Harris Who’s that user? Identity in Mobile Apps — Dinesh Kulkarni Building REST Services with JavaScript — Nathan Totten Going Live and Beyond with Windows Azure Mobile Services — Kirill Gavrylyuk , Paul Batum Protips for Windows Azure Mobile Services — Chris Risner AutoScale: Dynamically scale up/down your app based on real-world usage One of the key benefits of Windows Azure is that you can dynamically scale your application in response to changing demand. In the past, though, you have had to either manually change the scale of your application, or use additional tooling (such as WASABi or MetricsHub) to automatically scale your application. Today, we’re announcing that AutoScale will be built-into Windows Azure directly.  With today’s release it is now enabled for Cloud Services, Virtual Machines and Web Sites (Mobile Services support will come soon). Auto-scale enables you to configure Windows Azure to automatically scale your application dynamically on your behalf (without any manual intervention) so you can achieve the ideal performance and cost balance. Once configured it will regularly adjust the number of instances running in response to the load in your application. Currently, we support two different load metrics: CPU percentage Storage queue depth (Cloud Services and Virtual Machines only) We’ll enable automatic scaling on even more scale metrics in future updates. When to use Auto-Scale The following are good criteria for services/apps that will benefit from the use of auto-scale: The service/app can scale horizontally (e.g. it can be duplicated to multiple instances) The service/app load changes over time If your app meets these criteria, then you should look to leverage auto-scale. How to Enable Auto-Scale To enable auto-scale, simply navigate to the Scale tab in the Windows Azure Management Portal for the app/service you wish to enable.  Within the scale tab turn the Auto-Scale setting on to either CPU or Queue (for Cloud Services and VMs) to enable Auto-Scale.  Then change the instance count and target CPU settings to configure the Auto-Scale ranges you want to maintain. The image below demonstrates how to enable Auto-Scale on a Windows Azure Web-Site.  I’ve configured the web-site so that it will run using between 1 and 5 VM instances.  The exact # used will depend on the aggregate CPU of the VMs using the 40-70% range I’ve configured below.  If the aggregate CPU goes above 70%, then Windows Azure will automatically add new VMs to the pool (up to the maximum of 5 instances I’ve configured it to use).  If the aggregate CPU drops below 40% then Windows Azure will automatically start shutting down VMs to save me money: Once you’ve turned auto-scale on, you can return to the Scale tab at any point and select Off to manually set the number of instances. Using the Auto-Scale Preview With today’s update you can now, in just a few minutes, have Windows Azure automatically adjust the number of instances you have running  in your apps to keep your service performant at an even better cost. Auto-scale is being released today as a preview feature, and will be free until General Availability. During preview, each subscription is limited to 10 separate auto-scale rules across all of the resources they have (Web sites, Cloud services or Virtual Machines). If you hit the 10 limit, you can disable auto-scale for any resource to enable it for another. Alerts and Notifications Starting today we are now providing the ability to configure threshold based alerts on monitoring metrics. This feature is available for compute services (cloud services, VM, websites and mobiles services). Alerts provide you the ability to get proactively notified of active or impending issues within your application.  You can define alert rules for: Virtual machine monitoring metrics that are collected from the host operating system (CPU percentage, network in/out, disk read bytes/sec and disk write bytes/sec) and on monitoring metrics from monitoring web endpoint urls (response time and uptime) that you have configured. Cloud service monitoring metrics that are collected from the host operating system (same as VM), monitoring metrics from the guest VM (from performance counters within the VM) and on monitoring metrics from monitoring web endpoint urls (response time and uptime) that you have configured. For Web Sites and Mobile Services, alerting rules can be configured on monitoring metrics from monitoring endpoint urls (response time and uptime) that you have configured. Creating Alert Rules You can add an alert rule for a monitoring metric by navigating to the Setting -> Alerts tab in the Windows Azure Management Portal. Click on the Add Rule button to create an alert rule. Give the alert rule a name and optionally add a description. Then pick the service which you want to define the alert rule on: The next step in the alert creation wizard will then filter the monitoring metrics based on the service you selected:   Once created the rule will show up in your alerts list within the settings tab: The rule above is defined as “not activated” since it hasn’t tripped over the CPU threshold we set.  If the CPU on the above machine goes over the limit, though, I’ll get an email notifying me from an Windows Azure Alerts email address ([email protected]). And when I log into the portal and revisit the alerts tab I’ll see it highlighted in red.  Clicking it will then enable me to see what is causing it to fail, as well as view the history of when it has happened in the past. Alert Notifications With today’s initial preview you can now easily create alerting rules based on monitoring metrics and get notified on active or impending issues within your application that require attention. During preview, each subscription is limited to 10 alert rules across all of the services that support alert rules. No More Credit Card Requirement for MSDN Subscribers Earlier this month (during TechEd 2013), Windows Azure announced that MSDN users will get Windows Azure Credits every month that they can use for any Windows Azure services they want. You can read details about this in my previous Dev/Test blog post. Today we are making further updates to enable an easier Windows Azure signup for MSDN users. MSDN users will now not be required to provide payment information (e.g. no credit card) during sign-up, so long as they use the service within the included monetary credit for the billing period. For usage beyond the monetary credit, they can enable overages by providing the payment information and remove the spending limit. This enables a super easy, one page sign-up experience for MSDN users.  Simply sign-up for your Windows Azure trial using the same Microsoft ID that you use to manage your MSDN account, then complete the one page sign-up form below and you will be able to spend your free monthly MSDN credits (up to $150 each month) on any Windows Azure resource for dev/test:   This makes it trivially easy for every MDSN customer to start using Windows Azure today.  If you haven’t signed up yet, I definitely recommend checking it out. Summary Today’s release includes a ton of great features that enable you to build even better cloud solutions.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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  • NET Math Libraries

    - by JoshReuben
    NET Mathematical Libraries   .NET Builder for Matlab The MathWorks Inc. - http://www.mathworks.com/products/netbuilder/ MATLAB Builder NE generates MATLAB based .NET and COM components royalty-free deployment creates the components by encrypting MATLAB functions and generating either a .NET or COM wrapper around them. .NET/Link for Mathematica www.wolfram.com a product that 2-way integrates Mathematica and Microsoft's .NET platform call .NET from Mathematica - use arbitrary .NET types directly from the Mathematica language. use and control the Mathematica kernel from a .NET program. turns Mathematica into a scripting shell to leverage the computational services of Mathematica. write custom front ends for Mathematica or use Mathematica as a computational engine for another program comes with full source code. Leverages MathLink - a Wolfram Research's protocol for sending data and commands back and forth between Mathematica and other programs. .NET/Link abstracts the low-level details of the MathLink C API. Extreme Optimization http://www.extremeoptimization.com/ a collection of general-purpose mathematical and statistical classes built for the.NET framework. It combines a math library, a vector and matrix library, and a statistics library in one package. download the trial of version 4.0 to try it out. Multi-core ready - Full support for Task Parallel Library features including cancellation. Broad base of algorithms covering a wide range of numerical techniques, including: linear algebra (BLAS and LAPACK routines), numerical analysis (integration and differentiation), equation solvers. Mathematics leverages parallelism using .NET 4.0's Task Parallel Library. Basic math: Complex numbers, 'special functions' like Gamma and Bessel functions, numerical differentiation. Solving equations: Solve equations in one variable, or solve systems of linear or nonlinear equations. Curve fitting: Linear and nonlinear curve fitting, cubic splines, polynomials, orthogonal polynomials. Optimization: find the minimum or maximum of a function in one or more variables, linear programming and mixed integer programming. Numerical integration: Compute integrals over finite or infinite intervals, over 2D and higher dimensional regions. Integrate systems of ordinary differential equations (ODE's). Fast Fourier Transforms: 1D and 2D FFT's using managed or fast native code (32 and 64 bit) BigInteger, BigRational, and BigFloat: Perform operations with arbitrary precision. Vector and Matrix Library Real and complex vectors and matrices. Single and double precision for elements. Structured matrix types: including triangular, symmetrical and band matrices. Sparse matrices. Matrix factorizations: LU decomposition, QR decomposition, singular value decomposition, Cholesky decomposition, eigenvalue decomposition. Portability and performance: Calculations can be done in 100% managed code, or in hand-optimized processor-specific native code (32 and 64 bit). Statistics Data manipulation: Sort and filter data, process missing values, remove outliers, etc. Supports .NET data binding. Statistical Models: Simple, multiple, nonlinear, logistic, Poisson regression. Generalized Linear Models. One and two-way ANOVA. Hypothesis Tests: 12 14 hypothesis tests, including the z-test, t-test, F-test, runs test, and more advanced tests, such as the Anderson-Darling test for normality, one and two-sample Kolmogorov-Smirnov test, and Levene's test for homogeneity of variances. Multivariate Statistics: K-means cluster analysis, hierarchical cluster analysis, principal component analysis (PCA), multivariate probability distributions. Statistical Distributions: 25 29 continuous and discrete statistical distributions, including uniform, Poisson, normal, lognormal, Weibull and Gumbel (extreme value) distributions. Random numbers: Random variates from any distribution, 4 high-quality random number generators, low discrepancy sequences, shufflers. New in version 4.0 (November, 2010) Support for .NET Framework Version 4.0 and Visual Studio 2010 TPL Parallellized – multicore ready sparse linear program solver - can solve problems with more than 1 million variables. Mixed integer linear programming using a branch and bound algorithm. special functions: hypergeometric, Riemann zeta, elliptic integrals, Frensel functions, Dawson's integral. Full set of window functions for FFT's. Product  Price Update subscription Single Developer License $999  $399  Team License (3 developers) $1999  $799  Department License (8 developers) $3999  $1599  Site License (Unlimited developers in one physical location) $7999  $3199    NMath http://www.centerspace.net .NET math and statistics libraries matrix and vector classes random number generators Fast Fourier Transforms (FFTs) numerical integration linear programming linear regression curve and surface fitting optimization hypothesis tests analysis of variance (ANOVA) probability distributions principal component analysis cluster analysis built on the Intel Math Kernel Library (MKL), which contains highly-optimized, extensively-threaded versions of BLAS (Basic Linear Algebra Subroutines) and LAPACK (Linear Algebra PACKage). Product  Price Update subscription Single Developer License $1295 $388 Team License (5 developers) $5180 $1554   DotNumerics http://www.dotnumerics.com/NumericalLibraries/Default.aspx free DotNumerics is a website dedicated to numerical computing for .NET that includes a C# Numerical Library for .NET containing algorithms for Linear Algebra, Differential Equations and Optimization problems. The Linear Algebra library includes CSLapack, CSBlas and CSEispack, ports from Fortran to C# of LAPACK, BLAS and EISPACK, respectively. Linear Algebra (CSLapack, CSBlas and CSEispack). Systems of linear equations, eigenvalue problems, least-squares solutions of linear systems and singular value problems. Differential Equations. Initial-value problem for nonstiff and stiff ordinary differential equations ODEs (explicit Runge-Kutta, implicit Runge-Kutta, Gear's BDF and Adams-Moulton). Optimization. Unconstrained and bounded constrained optimization of multivariate functions (L-BFGS-B, Truncated Newton and Simplex methods).   Math.NET Numerics http://numerics.mathdotnet.com/ free an open source numerical library - includes special functions, linear algebra, probability models, random numbers, interpolation, integral transforms. A merger of dnAnalytics with Math.NET Iridium in addition to a purely managed implementation will also support native hardware optimization. constants & special functions complex type support real and complex, dense and sparse linear algebra (with LU, QR, eigenvalues, ... decompositions) non-uniform probability distributions, multivariate distributions, sample generation alternative uniform random number generators descriptive statistics, including order statistics various interpolation methods, including barycentric approaches and splines numerical function integration (quadrature) routines integral transforms, like fourier transform (FFT) with arbitrary lengths support, and hartley spectral-space aware sequence manipulation (signal processing) combinatorics, polynomials, quaternions, basic number theory. parallelized where appropriate, to leverage multi-core and multi-processor systems fully managed or (if available) using native libraries (Intel MKL, ACMS, CUDA, FFTW) provides a native facade for F# developers

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  • An Alphabet of Eponymous Aphorisms, Programming Paradigms, Software Sayings, Annoying Alliteration

    - by Brian Schroer
    Malcolm Anderson blogged about “Einstein’s Razor” yesterday, which reminded me of my favorite software development “law”, the name of which I can never remember. It took much Wikipedia-ing to find it (Hofstadter’s Law – see below), but along the way I compiled the following list: Amara’s Law: We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run. Brook’s Law: Adding manpower to a late software project makes it later. Clarke’s Third Law: Any sufficiently advanced technology is indistinguishable from magic. Law of Demeter: Each unit should only talk to its friends; don't talk to strangers. Einstein’s Razor: “Make things as simple as possible, but not simpler” is the popular paraphrase, but what he actually said was “It can scarcely be denied that the supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible without having to surrender the adequate representation of a single datum of experience”, an overly complicated quote which is an obvious violation of Einstein’s Razor. (You can tell by looking at a picture of Einstein that the dude was hardly an expert on razors or other grooming apparati.) Finagle's Law of Dynamic Negatives: Anything that can go wrong, will—at the worst possible moment. - O'Toole's Corollary: The perversity of the Universe tends towards a maximum. Greenspun's Tenth Rule: Any sufficiently complicated C or Fortran program contains an ad hoc, informally-specified, bug-ridden, slow implementation of half of Common Lisp. (Morris’s Corollary: “…including Common Lisp”) Hofstadter's Law: It always takes longer than you expect, even when you take into account Hofstadter's Law. Issawi’s Omelet Analogy: One cannot make an omelet without breaking eggs - but it is amazing how many eggs one can break without making a decent omelet. Jackson’s Rules of Optimization: Rule 1: Don't do it. Rule 2 (for experts only): Don't do it yet. Kaner’s Caveat: A program which perfectly meets a lousy specification is a lousy program. Liskov Substitution Principle (paraphrased): Functions that use pointers or references to base classes must be able to use objects of derived classes without knowing it Mason’s Maxim: Since human beings themselves are not fully debugged yet, there will be bugs in your code no matter what you do. Nils-Peter Nelson’s Nil I/O Rule: The fastest I/O is no I/O.    Occam's Razor: The simplest explanation is usually the correct one. Parkinson’s Law: Work expands so as to fill the time available for its completion. Quentin Tarantino’s Pie Principle: “…you want to go home have a drink and go and eat pie and talk about it.” (OK, he was talking about movies, not software, but I couldn’t find a “Q” quote about software. And wouldn’t it be cool to write a program so great that the users want to eat pie and talk about it?) Raymond’s Rule: Computer science education cannot make anybody an expert programmer any more than studying brushes and pigment can make somebody an expert painter.  Sowa's Law of Standards: Whenever a major organization develops a new system as an official standard for X, the primary result is the widespread adoption of some simpler system as a de facto standard for X. Turing’s Tenet: We shall do a much better programming job, provided we approach the task with a full appreciation of its tremendous difficulty, provided that we respect the intrinsic limitations of the human mind and approach the task as very humble programmers.  Udi Dahan’s Race Condition Rule: If you think you have a race condition, you don’t understand the domain well enough. These rules didn’t exist in the age of paper, there is no reason for them to exist in the age of computers. When you have race conditions, go back to the business and find out actual rules. Van Vleck’s Kvetching: We know about as much about software quality problems as they knew about the Black Plague in the 1600s. We've seen the victims' agonies and helped burn the corpses. We don't know what causes it; we don't really know if there is only one disease. We just suffer -- and keep pouring our sewage into our water supply. Wheeler’s Law: All problems in computer science can be solved by another level of indirection... Except for the problem of too many layers of indirection. Wheeler also said “Compatibility means deliberately repeating other people's mistakes.”. The Wrong Road Rule of Mr. X (anonymous): No matter how far down the wrong road you've gone, turn back. Yourdon’s Rule of Two Feet: If you think your management doesn't know what it's doing or that your organisation turns out low-quality software crap that embarrasses you, then leave. Zawinski's Law of Software Envelopment: Every program attempts to expand until it can read mail. Zawinski is also responsible for “Some people, when confronted with a problem, think 'I know, I'll use regular expressions.' Now they have two problems.” He once commented about X Windows widget toolkits: “Using these toolkits is like trying to make a bookshelf out of mashed potatoes.”

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Books about Advanced WPF control building

    - by Carlo
    Hello. I'm really interested in learning really advanced features of WPF to learn how to create advanced controls, but apparently I'm running out of resources, and possibly, imagination. I have these 4 books: WPF Control Development Unleashed Experiences Pro WPF 2008 Presentation Professionals Programming WPF Chris Sells WPF in Action Visual Studio 2008 One finished, two other half way, the other one just started. I sort of expected more from the "WPF Control Development Unleashed" one. Anyway, do you know any more books about advanced WPF features, and control building? Or even about how WPF works internally. Let me know what are your favorite WPF books, maybe I've overlooked some of them. Thanks!

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  • Load CoreData objects' string property into UIPickerView

    - by OscarTheGrouch
    Hello Currently I have an entity named "Events" in a CoreData app. "Events" has one string property named "eventName". In the -(void)viewDidLoad I am trying to Fetch all the "Events" objects and load their "eventName" by alphabetical order into a UIPickerView. The ultimate end goal is through the use of a textField, buttons and the pickerView being add new objects in and remove unwanted objects out. Basically turning the UIPickerView into a UITableView. Currently I am able to save objects to the CoreData store, but am not able to pull them/their properties out into the UIPickerView. I am willing and able to share the project source code to anyone who wants it, or is willing to look at it to help out. thanks Chris

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  • jQuery Tips and Tricks

    - by roosteronacid
    Miscellaneous Creating an HTML Element and keeping a reference, Checking if an element exists, Writing your own selectors by Andreas Grech The data function - bind data to elements by TenebrousX The noConflict function - Freeing up the $ variable by Oli Check the index of an element in a collection by redsquare The jQuery metadata plug-in by kRON Live event handlers by TM Isolate the $ variable in noConflict mode by nickf Replace anonymous functions with named functions by ken Microsoft AJAX framework and jQuery bridge by Slace jQuery tutorials by egyamado Remove elements from a collection and preserve chainability by roosteronacid Declare $this at the beginning of anonymous functions by Ben FireBug lite, Hotbox plug-in, tell when an image has been loaded and Google CDN by Colour Blend Judicious use of third-party jQuery scripts by harriyott The each function by Jan Zich Form Extensions plug-in by Chris S Syntax No-conflict mode by roosteronacid Shorthand for the ready-event by roosteronacid Line breaks and chainability by roosteronacid Nesting filters by Nathan Long Cache a collection and execute commands on the same line by roosteronacid Contains selector by roosteronacid [Defining properties at element creation][26] by roosteronacid Optimization Optimize performance of complex selectors by roosteronacid The context parameter by lupefiasco Save and reuse searches by Nathan Long

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  • Embed VLC player in GWT

    - by chrisnfoneur
    Hello, I want to embed a VLC player in my webapp build with Google's GWT. First I had a look at this page: http://wiki.videolan.org/GWT, which offers a nice solution but I add to implements all javascript functions calls (play, stop, fullscreen) with JSNI. Then I found gwt-player (hosted by Google code) which does all the job for me but the annoying part is that the project is not widely used (few posts each month on the project's group, not so many talks about it in blogs/forums...) Do you know another option to easly embed & control a VLC player in a GWT app ? My main goal is to play any video/audio file in a webapp and offer the user a fast/forward feature (set rate in VLC), is there any other player I could use ? I already had a look at Quicktime, Windows Media player & Flowplayer, none of them offers as much features as VLC. Thanks in advance & have a nice new year's eve. Chris

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  • ActiveReports nested subreport rendering resulting in error

    - by Christopher Klein
    I'm having a problem with an ActiveReports(3.0) report which contains nested subreports. The problem is that the child/grandchild subreports are rendering before their predecessor has completed rendering so the XMLDataSource cannot be set properly. It seems to be a purely timing issue has occassionally if I am debugging the report in Visual Studio and stepping through the code the report will generate but mostly I get an error message: "FileURL not set or empty" The FileURL is supposed to be empty has we are dynamically loading the XML to the report. The structure of the report is: Parent Child1 Child2 GrandChild2-1 GrandChild2-2 I found one solution going back to 2004 on Data Dynamics website that you basically have to force the subreports to look at the parent. ((DataDynamics.ActiveReports.DataSources.XMLDataSource) subrpt.DataSource).FileURL = ((DataDynamics.ActiveReports.DataSources.XMLDataSource) this.DataSource).FileURL; This seemed to work for a while until I took out all my breakpoints and tried to run it and now it just gives me the error message. If anyone has ran across this or has any suggestions on getting around it, it would be greatly appreciated. Running ActiveReports 5.3.1436.2 thanks, Chris

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  • Best practices for defining and initializing variables in web.xml and then accessing them from Java

    - by DutrowLLC
    I would like to define and initialize some variables in web.xml and the access the values of these variables inside my Java application. The reason I want to do this is because I would like to be able to change the values of these variables without having to recompile the code. What is the best practice for doing this? Most of the variables are just strings, maybe some numbers as well. Does the class that accesses the variables have to be a servlet? Thanks! Chris

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  • Breaking changes in .NET 4.0

    - by Andrei Taptunov
    There is a lot of information about new features and classes in new 4.0 however there are also changes that may affect esixting applications, for example Timespan now implements IFormattable and old string.Format() with invalid options will throw exception instead of calling simple ToString(). However, CLR team provides a nice feature to enable behaviour from previous version with configuration setting - TimeSpan_LegacyFormatMode . CLR Inside Out Access to events inside the class where they are declared using += or -= will lead to call add/remove generated accessors that return void. Some code wan't even compile in 4.0. Chris Burrows Blog CAS is deprecated and to enable it one still need to use special setting in configuration - NetFx40_LegacySecurityPolicy So I wonder what are other changes and is it possible to find at least preliminary list of changes that will or may break existing functionality with release of .NET 4.0 ?

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  • JQUERY CYCLE - Can I add page links to anchors assigned to Cycle's pager?

    - by christianDuncan
    Hello everyone. Seems I've outdone myself. All the while I was creating this pretty little 'latest news' widget that fades on mouseover of each anchor. Then my colleague says, "Hey, Chris, these links don't work" ...oops. I would like to find out if I can have these anchors take the user to the relvent page on click. Currently Cycle is set to do its hocus pocus on mouseover. This is my Cycle code: $('#newsSlider .slides ul').cycle({ fx: 'fade', speed: 1000, timeout: 0, pager: '.slides-nav', pagerEvent: 'mouseover', pagerAnchorBuilder: function(idx, slide) { // return sel string for existing anchor return '.slides-nav li:eq(' + (idx) + ') a'; } And here is the dev site: http://slg-development.co.uk/Gradient_12859/ Any help would be hugely appriciated. Thanks everyone! Christian

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  • WPF TreeView binding to a simple object

    - by esse
    I have a simple object as such: public class Info { public string Name {get; set;} public int Count {get; set;} public DateTime TimeStamp {get; set;} } I want to bind a collection of these objects to a WPF TreeView and have the properties on the Info objects show up as sub TreeViewItems, like so: Item 1 Name: Bill Count: 3 TimeStamp: 12/05/2010 09:06:00 AM Item 2 Name: Chris Count: 22 TimeStamp: 11/05/2010 11:34:00 AM Item 3 Name: Toby Count: 1 TimeStamp: 09/05/2010 05:55:00 PM How can I achieve this through XAML?

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  • Is it a bad practice to add extra attributes to html elements?

    - by burak ozdogan
    Hi, Sometimes I add an attribute to some of my controls. Like: <a href id="myLlink" isClimber="True">Chris Sharma</a> I know it is not a valid html. But it helps me in some cases. Is this considered as a bad practice? A friend of mine says that it is ok for Intranet environment but on internet it might not be find friendly by search engines. If it is not a good practice, what are the best practicess? Thanks

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  • rsync creating thousands of ..ds_store files from mounted volume

    - by daniel Crabbe
    hello there - been using rsync on os x to sync all our website admins. it was working fine until the os x 10.6.3 update! Now it creates thousands of ZeroK folders. It only does it when synching to a mounted drive(which we need to do) as when i sync to my hd it works as usual! i've tried excludes which don't seem to be working... also tried different version of rsync so its an os x issue. echo "" echo "~*~*~*~*~*~*~*~*~*~*~*~*~*" echo " SYNCING up KINEMASTIK" echo "~*~*~*~*~*~*~*~*~*~*~*~*~*" /usr/local/bin/rsync -aNHAXv --progress --exclude-from 'exclude.txt' /Volumes/Groups/Projects/483_Modern_Activity_Website/web/youradmin/ /Users/dan/Dropbox/documents/WORK/kinemastik/WEBSITE/youradmin/ echo "" echo "~*~*~*~*~*~*~*~*~*~*~*~*~*" echo " SYNCING up CHRIS BROOKS YOURADMIN" echo "~*~*~*~*~*~*~*~*~*~*~*~*~*" /usr/local/bin/rsync -aNHAXv --progress --exclude-from 'exclude.txt' /Volumes/Groups/Projects/483_Modern_Activity_Website/web/youradmin/ /Volumes/Groups/Projects/516_ChrisBrooks/website/youradmin/ anyone experienced the same? many thnks, D.

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  • Unity Register two interfaces as one singleton

    - by Christian
    Hi all, how do I register two different interfaces in Unity with the same instance... Currently I am using _container.RegisterType<EventService, EventService>(new ContainerControlledLifetimeManager()); _container.RegisterInstance<IEventService>(_container.Resolve<EventService>()); _container.RegisterInstance<IEventServiceInformation>(_container.Resolve<EventService>()); which works, but does not look nice.. So, I think you get the idea. EventService implements two interfaces, I want a reference to the same object if I resolve the interfaces. Chris

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  • View print CSS in IE7 or IE8

    - by RVanasse
    I'm debugging a site that has problems with element positioning when printing (I have a separate print.css file linked by a link element with the media="print" attribute). This problem only occurs in IE7 and IE8. What I'm looking for is a way to view the page using the print media type, but while still having IE8's developer tools available to view element details and edit in real-time, etc. The function I'm looking for would be similar to the "Display CSS by Media Type" feature in Chris Pederick's Web Developer Extension for Firefox. (But this problem doesn't occur in firefox...nor in safari, or even in IE6.)

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  • installing simplejson on the google appengine

    - by user266564
    Super nub question time! I am trying to use simplejson on the google appengine. In a terminal on my machine I have simplejson installed and working. But my when I try to import it in a script running on the appengine I get an error saying no such library exists. If open the interactive console on my machine (from the link on http://localhost:8080/_ah/admin) and type "import simplejson" I get: Traceback (most recent call last): File "/home/chris/google_appengine/google/appengine/ext/admin/init.py", line 210, in post exec(compiled_code, globals()) File "", line 1, in ImportError: No module named simplejson Any thoughts?

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  • TreeView nodes always have .Checked=true on postback even when not checked in UI

    - by GISmatters
    I have a treeview in my .aspx: <asp:TreeView ID="tvDocCatAndType" runat="server" /> Not much else going on in the page -- two <asp:LinkButtons> and one <asp:Label>; the page is a child of a master page, so these controls are within a <asp:Content> control. I populate the treeview in code -- just 3 node levels, including the root node. All nodes have checkboxes, and I initialize all node.Checked to true. I have some Javascript to do the usual check/uncheck up and down the tree as parent and child node checkboxes are toggled. No matter how many checkboxes I clear in the UI, on postback every single node has node.Checked = true regardless of the state of the checkbox in the UI. This is not the first time I've used a treeview, but I've never had this problem before. I created this page by light adaptation of an earlier project that works fine. Thanks in advance for any helpful comments or questions, Chris

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  • Restlets with Google App Engine, Java Server Pages, (JSP's), and Shiro authentication

    - by DutrowLLC
    I'm having difficulty integrating Restlets into my project. I'm using google app engine (GAE) and I also have some java server pages (JSPs) set up. The JSP's never seem to work at the same time as the Restlets, should I only be using one or the other in GAE? I'm also using Shiro (formerly Ki, formerly JSecurity) and I have been unable to get Restlets to work with Shiro's filter for authentication. Are there any issues in particular that I should be aware of? What are other people using to secure restlet apps on GAE? Is Shiro overkill if I just need authentication and some role-based authorization? Thanks so much! Chris

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  • Flex: Why does setting scaleX/Y in mxml effect the components size but setting it in actionscript do

    - by ChrisInCambo
    Hi, I'm playing around with the scaleX/Y in the canvas tag and have noticed some strange behaviour. When I set scale in in mxml the width and height of the canvas are adjusted accordingly. For example if I have a canvas like this: <mx:Canvas width="1000" height="1000" scaleX="0.1" scaleY="0.1" /> The canvas now appears on screen to have a width and height of 100 and if inside my creationComplete callback I check the width and height property they are indeed 100. But if I do exactly the same thing except I set the scaleX/Y property from actionscript the canvas on screen appears to have a width and height of 100 as expected, but when I check the width and height property of the canvas they are still at the previous values of 1000. Could anyone help me understand what is going on and also tell me if there is any method that will refresh the width and height values so that they are correct? Thanks, Chris

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  • Problem with truncation of floating point values in DBSlayer.

    - by chrisdew
    When I run a query through DBslayer http://code.nytimes.com/projects/dbslayer the floating point results are truncated to a total of six digits (plus decimal point and negative sign when needed). { ... "lat":52.2228,"lng":-2.19906, ... } When I run the same query in MySQL, the results are as expected. | 52.22280884 | -2.19906425 | Firstly, am I correct in identifying DBSlayer as the cause of this effect? (Or the JSON library it uses, etc.) Secondly, is this floating point precision configurable within DBSlayer? Thanks, Chris. P.S. Ubuntu 9.10, x86_64 Path: . URL: http://dbslayer.googlecode.com/svn/trunk Repository Root: http://dbslayer.googlecode.com/svn Repository UUID: 5df2be84-4748-0410-afd4-f777a056bd0c Revision: 65 Node Kind: directory Schedule: normal Last Changed Author: dgottfrid Last Changed Rev: 65 Last Changed Date: 2008-03-28 22:52:46 +0000 (Fri, 28 Mar 2008)

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  • Javascript/iframe/embed/object question

    - by thinkfuture
    OK, so here is my issue. I'm building a system which will allow people to embed lists of links on their pages. When the link is clicked, i'd like to use something like Lightview or Lightwindow to open it up over the whole window, not just in the iframe. I don't have access to the page that the user will be embedding this object into. Everything I've tried so far tells me that I can't open anything over the parent window, since I don't have access to it from the iframe or object, javacript security issue. However, I've seen sites that do that kind of overlay. so it must be possible. If anyone can point me to any resources that could help, that would be great. if it matters, i'm using Ruby on Rails... Thanks...chris

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  • Multiple key/value pairs in HTTP POST where key is the same name

    - by randombits
    I'm working on an API that accepts data from remote clients, some of which where the key in an HTTP POST almost functions as an array. In english what this means is say I have a resource on my server called "class". A class in this sense, is the type a student sits in and a teacher educates in. When the user submits an HTTP POST to create a new class for their application, a lot of the key value pairs look like: student_name: Bob Smith student_name: Jane Smith student_name: Chris Smith What's the best way to handle this on both the client side (let's say the client is cURL or ActiveResource, whatever..) and what's a decent way of handling this on the server-side if my server is a Ruby on Rails app? Need a way to allow for multiple keys with the same name and without any namespace clashing or loss of data.

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  • Rewrite URL in IIS7 .NET MVC

    - by user135498
    Hi, I'm trying to rewrite the url: https://mydomain/phone-append to https://mydomain/Service/PhoneAppend using the following rule: <rewrite> <rules> <rule name="Phone Append"> <match url="phone-append" /> <action type="Rewrite" url="/Services/Index" appendQueryString="true" /> </rule> </rules> </rewrite> The rule works fine if the rewrite url is /Services but when I change it to /Services/PhoneAppend I get a page not found error. I've been pulling my hair out for a couple hours. Any ideas? Thanks, Chris

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