communications suite 7 - Page 138

Telerik is First to Announce Support for Microsoft Silverlight Analytics Framework

Yesterday at MIX 10 conference Microsoft announced the Microsoft Silverlight Analytics Framework Beta. The Silverlight Analytics Framework (SAF) is a new open-source framework to allow designers and developers to integrate web analytics into Silverlight applications in a consistent manner. Supporting out-of-browser and offline scenarios, Microsoft built this framework in conjunction with a number of web analytics services and control vendors to support multiple analytics services simultaneously without degrading application performance. Because the SAF is enabled as a set of behaviors in Microsoft Expression Blend, designers and developers can visually instrument their designs and configure A/B testing rapidly without writing any code. Telerik is proud to be the first control vendor to support the Silverlight Analytics Framework. RadControls for Silverlight can be used with the framework out of the box. The suite offers Silverlight Analytics Framework handlers and behavior, helping developers to fine tune the values sent to the analytics providers. Because the analytics framework is using the Managed Extensibility Framework (MEF) for composition, you don't need to change the way you use the controls to benefit from the Telerik handlers. Just add a reference to the Telerik assemblies that contains the handlers. Here is the code that you need to declare to use RadTreeView: <UserControl x:Class="Telerik.SLAF.MainPage" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:i="clr-namespace:System.Windows.Interactivity;assembly=System.Windows.Interactivity" xmlns:ga="clr-namespace:Google.WebAnalytics;assembly=Google.WebAnalytics" xmlns:sa="clr-namespace:Microsoft.WebAnalytics.Behaviors;assembly=Microsoft.WebAnalytics.Behaviors" xmlns:ic="clr-namespace:Microsoft.Expression.Interactivity.Core;assembly=Microsoft.Expression.Interactions" xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:telerikNavigation="clr-namespace:Telerik.Windows.Controls;assembly=Telerik.Windows.Controls.Navigation"> <Grid x:Name="LayoutRoot"> <i:Interaction.Behaviors> <ga:GoogleAnalytics ProfileId="--Your GA ProfileId" Category="Demo" /> </i:Interaction.Behaviors> <telerikNavigation:RadTreeView> <i:Interaction.Triggers> <i:EventTrigger EventName="SelectionChanged"> <sa:TrackAction /> </i:EventTrigger> </i:Interaction.Triggers> <telerikNavigation:RadTreeViewItem Header="Item1"> </telerikNavigation:RadTreeViewItem> <telerikNavigation:RadTreeViewItem Header="Item2" /> <telerikNavigation:RadTreeViewItem Header="Item3" /> </telerikNavigation:RadTreeView> </Grid> </UserControl> Download the Telerik Microsoft Silverlight Analytics Framework Handlers and the sample project. This is our first Beta release - please drop us a line with any feedback you have or even better if you are at MIX10 - come visit us at the booth in the "Commons" hall so we can discuss it in person. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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IP Micro-outages, telephone micro-outages, and CATV micro-outages

- by Michael Graff

This is a long and complicated question, mostly because it has been going on for 2.5 years without a solution in sight. It also is only one-third computer related, the other two-thirds are cable TV and cable-phone related. Background I have COX Communications for a cable provider, and we get Internet, digital cable TV, and digital phone service through them. The Internet is a SB5101 right now, and has been a DPC2100 and SB5120 in the past. Same results. The phone service is provided through a telephone interface mounted on the outside of the house (not classic VoIP) and the CATV is through a Scientific Atlanta receiver without DVR. I do have a TiVo connected to the CATV box. Symptoms The CATV shows "blocking" -- sometimes very very short duration where a few blocks appear on the screen. Sometimes it lasts long enough that the video "pauses" for 2-5 seconds, and rarely but not unseen the audio also fails. The CATV decoder box shows no correctable (FEC) or uncorrectable errors. That is, all BER counters are zero for the video stream. The Internet shows "micro-outages" where it appears that sent packets are not making it out, but I continue to receive packets from local modems. That is, pings stop coming back, but I continue to see modems broadcast for DHCP, and sometimes they ask more than once. The cable modem shows no errors during this time, but cable modems lie like you would not believe. It is actually possible to unplug the coax from the modem for 20 seconds and it reports NO ERRORS to the provider's tools. The phone service cuts out for 1-3 seconds, infrequently. When this happens, I hear NOTHING (not even comfort noise) and the remote side hears a "click" as if I were getting a call waiting message. However, there is no call incoming, other than the one I'm currently on of course. Things SEEM to happen more frequently when the temperature outside swings from cold to warm, so fall/spring seems worse than summer/winter. All micro-outages occur between once or twice a day (which I could ignore) to 10 times per hour. All SNR, signal levels, noise levels, etc. show very close to optimal when measured. COX's diagnosis This is a continual pain for me. Over the last 2.5 years, they have opened, "fixed" something, and closed the tickets. They close it without confirming that it is indeed better, and when I reopen they cannot do that, but instead they open a new ticket and send yet another low-level tech out to do the same signal tests and report that all is OK. I've finally gotten a line tech who has a clue and is motivated enough to pursue this with me. We have tried things like switching the local nodes over to UPS and generator power, but this does not trigger the noise. We have tried replacing all cabling, the tap outside my house, the modem, the CATV decoder -- all without resolution. Recently they have decided it is both my computer or switch, my TiVo, and my phone that are all broken and causing this issue. My debugging steps I spent the worse day of my TV-watching life yesterday and part of today. I watched live TV without the TiVo. I witnessed blocking, but it did "feel different." and was actually more severe. Some days it is better, some days it is worse, so perhaps this was just a very bad day. Today, I connected the TiVo to my DVD player, and ran two very long movies through it. I saw no blocking at all during nearly 6 hours of video. Suggestions? Does anyone have any suggestions on what to do next? I understand perhaps only the IP side can be addressed here, but it is one of the more limiting debugging options.

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Christmas in the Clouds

- by andrewbrust

I have been spending the last 2 weeks immersing myself in a number of Windows Azure and SQL Azure technologies. And in setting up a new business (I’ll speak more about that in the future), I have also become a customer of Microsoft’s BPOS (Business Productivity Online Services). In short, it has been a fortnight of Microsoft cloud computing. On the Azure side, I’ve looked, of course, at Web Roles and Worker Roles. But I’ve also looked at Azure Storage’s REST API (including coding to it directly), I’ve looked at Azure Drive and the new VM Role; I’ve looked quite a bit at SQL Azure (including the project “Houston” Silverlight UI) and I’ve looked at SQL Azure labs’ OData service too. I’ve also looked at DataMarket and its integration with both PowerPivot and native Excel. Then there’s AppFabric Caching, SQL Azure Reporting (what I could learn of it) and the Visual Studio tooling for Azure, including the storage of certificate-based credentials. And to round it out with some user stuff, on the BPOS side, I’ve been working with Exchange Online, SharePoint Online and LiveMeeting. I have to say I like a lot of what I’ve been seeing. Azure’s not perfect, and BPOS certainly isn’t either. But there’s good stuff in all these products, and there’s a lot of value. Azure Goes Deep Most people know that Web and Worker roles put the platform in charge of spinning virtual machines up and down, and keeping them up to date. But you can go way beyond that now. The still-in-beta VM Role gives you the power to craft the machine (much as does Amazon’s EC2), though it takes away the platform’s self-managing attributes. It still spins instances up and down, making drive storage non-durable, but Azure Drive gives you the ability to store VHD files as blobs and mount them as virtual hard drives that are readable and writeable. Whether with Azure Storage or SQL Azure, Azure does data. And OData is everywhere. Azure Table Storage supports an OData Interface. So does SQL Azure and so does DataMarket (the former project “Dallas”). That means that Azure data repositories aren’t just straightforward to provision and configure…they’re also easy to program against, from just about any programming environment, in a RESTful manner. And for more .NET-centric implementations, Azure AppFabric caching takes the technology formerly known as “Velocity” and throws it up into the cloud, speeding data access even more. Snapping in Place Once you get the hang of it, this stuff just starts to work in a way that becomes natural to understand. I wasn’t expecting that, and I was really happy to discover it. In retrospect, I am not surprised, because I think the various Azure teams are the center of gravity for Redmond’s innovation right now. The products belie this and so do my observations of the product teams’ motivation and high morale. It is really good to see this; Microsoft needs to lead somewhere, and they need to be seen as the underdog while doing so. With Azure, both requirements are in place. BPOS: Bad Acronym, Easy Setup BPOS is about products you already know; Exchange, SharePoint, Live Meeting and Office Communications Server. As such, it’s hard not to be underwhelmed by BPOS. Until you realize how easy it makes it to get all that stuff set up. I would say that from sign-up to productive use took me about 45 minutes…and that included the time necessary to wrestle with my DNS provider, set up Outlook and my SmartPhone up to talk to the Exchange account, create my SharePoint site collection, and configure the Outlook Conferencing add-in to talk to the provisioned Live Meeting account. Never before did I think setting up my own Exchange mail could come anywhere close to the simplicity of setting up an SMTP/POP account, and yet BPOS actually made it faster. What I want from my Azure Christmas Next Year Not everything about Microsoft’s cloud is good. I close this post with a list of things I’d like to see addressed: BPOS offerings are still based on the 2007 Wave of Microsoft server technologies. We need to get to 2010, and fast. Arguably, the 2010 products should have been released to the off-premises channel before the on-premise sone. Office 365 can’t come fast enough. Azure’s Internet tooling and domain naming, is scattered and confusing. Deployed ASP.NET applications go to cloudapp.net; SQL Azure and Azure storage work off windows.net. The Azure portal and Project Houston are at azure.com. Then there’s appfabriclabs.com and sqlazurelabs.com. There is a new Silverlight portal that replaces most, but not all of the HTML ones. And Project Houston is Silvelright-based too, though separate from the Silverlight portal tooling. Microsoft is the king off tooling. They should not make me keep an entire OneNote notebook full of portal links, account names, access keys, assemblies and namespaces and do so much CTRL-C/CTRL-V work. I’d like to see more project templates, have them automatically reference the appropriate assemblies, generate the right using/Imports statements and prime my config files with the right markup. Then I want a UI that lets me log in with my Live ID and pick the appropriate project, database, namespace and key string to get set up fast. Beta programs, if they’re open, should onboard me quickly. I know the process is difficult and everyone’s going as fast as they can. But I don’t know why it’s so difficult or why it takes so long. Getting developers up to speed on new features quickly helps popularize the platform. Make this a priority. Make Azure accessible from the simplicity platforms, i.e. ASP.NET Web Pages (Razor) and LightSwitch. Support .NET 4 now. Make WebMatrix, IIS Express and SQL Compact work with the Azure development fabric. Have HTML helpers make Azure programming easier. Have LightSwitch work with SQL Azure and not require SQL Express. LightSwitch has some promising Azure integration now. But we need more. WebMatrix has none and that’s just silly, now that the Extra Small Instance is being introduced. The Windows Azure Platform Training Kit is great. But I want Microsoft to make it even better and I want them to evangelize it much more aggressively. There’s a lot of good material on Azure development out there, but it’s scattered in the same way that the platform is. The Training Kit ties a lot of disparate stuff together nicely. Make it known. Should Old Acquaintance Be Forgot All in all, diving deep into Azure was a good way to end the year. Diving deeper into Azure should a great way to spend next year, not just for me, but for Microsoft too.

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Ok it has been pointed out to me

- by Ratman21

That it seems my blog is more of poor me or pity me or I deserve a job blog. Hmmm I wont say, I have not wined here as I have used this blog to vent my frustration on the whole out of work thing (lack of money, self worth, family issues and the never end bills coming my way) but, it was also me trying to reach to others in the same boat as well as advertising, hay I am out here, employers. It was also said, that I don’t have any thing listed here on me, like a cover letter or resume. Well there is but, it was so many months and post ago. Also what I had posted is not current. So here is my most current cover and resume. Scott L Newman 45219 Dutton Way Callahan, Fl. 32011 To Whom It May Concern: I am really interested in the IT vacancie that you have listed for your company. Maybe I don’t have all the qualifications you want (hold on don’t hit delete yet) yet! But maybe I do, as I have over 20 + years experience in "IT” RIGHT NOW. Read the rest of my cover and my resume. You will see what my “IT” skills are and it will Show that I can to this work! I can bring to your company along with my, can do attitude, a broad range of skills, including: Certified CompTIA A+, Security+ and Network+ Technician § 2.5 years (NOC) Network experience on large Cisco based Wan – UK to Austria § 20 years experience MIS/DP – Yes I can do IBM mainframes and Tandem non-stops too § 18 years experience as technical Help Desk support – panicking users, no problem § 18 years experience with PC/Server based system, intranet and internet systems § 10+ years experienced on: Microsoft Office, Windows XP and Data Network Fundamentals (YES I do windows) § Strong trouble shooting skills for software, hard ware and circuit issues (and I can tell you what kind of horrors I had to face on all of them). § Very experienced on working with customers on problems – again panicking users, no problem § Working experience with Remote Access (VPN/SecurID) – I didn’t just study them I worked on/with them § Skilled in getting info for and creating documentation for Operation procedures (I don’t just wait for them to give it to me I go out and get it. Waiting for info on working applications is, well dumb) Multiple software languages (Hey I have done some programming) And much more experiences in “IT” (Mortgage, stocks and financial information systems experience and have worked “IT” in a hospital) Can multitask, also have ability to adapt to change and learn quickly. (once was put in charge of a system that I had not worked with for over two years. Talk about having to relearn and adapt to changes but, I did it.) I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 904-879-4880 or on my cell 352-356-0945 or by e-mail at [email protected] or leave a message on my web site (http://beingscottnewman.webs.com/). I have enclosed/attached my resume for your review and I look forward to hearing from you. Thank you for taking a moment to consider my cover letter and resume. I appreciate how busy you are. Sincerely, Scott L. Newman Scott L. Newman 45219 Dutton Way, Callahan, FL 32011? H (904)879-4880 C (352)356-0945 ? [email protected] Web - http://beingscottnewman.webs.com/ ______ OBJECTIVE To obtain a Network Operation or Helpdesk position. PROFILE Information Technology Professional with 20+ years of experience. Volunteer website creator and back-up sound technician at True Faith Christian Fellowship. CompTIA A+, Network+ and Security+ Certified. TECHNICAL AND PROFESSIONAL SKILLS § Technical Support § Frame Relay § Microsoft Office Suite § Inventory Management § ISDN § Windows NT/98/XP § Client/Vendor Relations § CICS § Cisco Routers/Switches § Networking/Administration § RPG § Helpdesk § Website Design/Dev./Management § Assembler § Visio § Programming § COBOL IV § EDUCATION ? New HorizonsComputerLearningCenter, Jacksonville, Florida – CompTIA A+, Security+ and Network+ Certified. Currently working on CCNA Certification ?MottCommunity College, Flint, Michigan – Associates Degree - Data Processing and General Education ? Currently studying Japanese PROFESSIONAL TrueFaithChristianFellowshipChurch – Callahan, FL, October 2009 – Present Web site Tech · Web site Creator/tech, back up song leader and back up sound technician. Note church web site is (http://ambassadorsforjesuschrist.webs.com/) U.S. Census (temp employee) Feb. 23 to March 8, 2010 · Enumerator for NassauCounty ThomasCreekBaptistChurch – Callahan, FL, June 2008 – September 2009 Churchsound and video technician · sound and video technician Fidelity National Information Services ? Jacksonville, FL ? February 01, 2005 to October 28, 2008 Client Server Dev/Analyst I · Monitored Multiple Debit Card sites, Check Authorization customers and the Card Auth system (AuthNet) for problems with the sites, connections, servers (on our LAN) and/or applications · Night (NOC) Network operator for a large Wide Area Network (WAN) · Monitored Multiple Check Authorization customers for problems with circuits, routers and applications · Resolved circuit and/or router issues or assist circuit carrier in resolving issue · Resolved application problems or assist application support in resolution · Liaison between customer and application support · Maintained and updated the NetOps Operation procedures Guide · Kept the listing of equipment on the raised floor updated · Involved in the training of all Night Check and Card server operation operators · FNIS acquired Certegy in 2005. Was one of 3 kept on. Certegy ? St.Pete, FL ? August 31, 2003 to February 1, 2005 Senior NetOps Operator(FNIS acquired Certegy in 2005 all of above jobs/skills were same as listed in FNIS) · Converting Documentation to Adobe format · Sole trainer of day/night shift System Management Center operators (SMC) · Equifax spun off Card/Check Dept. as Certegy. Certegy terminated contract with EDS. One of six in the whole IT dept that was kept on. EDS (Certegy Account) ? St.Pete, FL ? July 1, 1999 to August 31, 2003 Senior NetOps Operator · Equifax outsourced the NetOps dept. to EDS in 1999. · Same job skills as listed above for FNIS. Equifax ? St.Pete&Tampa, FL ? January 1, 1991 to July 1, 1999 NetOps/Tandem Operator · All of the above for FNIS, except for circuit and router issues · Operated, monitored and trouble shot Tandem mainframe and servers on LAN · Supported in the operation of the Print, Tape and Microfiche rooms · Equifax acquired TelaCredit in 1991. TelaCredit ? Tampa, FL ? June 28, 1989 to January 1, 1991 Tandem Operator · Operated and monitored Tandem Non-stop systems for Card and Check Auths · Operated multiple high-speed Laser printers and Microfiche printers · Mounted, filed and maintained 18 reel-to-reel mainframe tape drives, cartridges tape drives and tape library.

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Computer Networks UNISA - Chap 15 – Network Management

- by MarkPearl

After reading this section you should be able to Understand network management and the importance of documentation, baseline measurements, policies, and regulations to assess and maintain a network’s health. Manage a network’s performance using SNMP-based network management software, system and event logs, and traffic-shaping techniques Identify the reasons for and elements of an asset managements system Plan and follow regular hardware and software maintenance routines Fundamentals of Network Management Network management refers to the assessment, monitoring, and maintenance of all aspects of a network including checking for hardware faults, ensuring high QoS, maintaining records of network assets, etc. Scope of network management differs depending on the size and requirements of the network. All sub topics of network management share the goals of enhancing the efficiency and performance while preventing costly downtime or loss. Documentation The way documentation is stored may vary, but to adequately manage a network one should at least record the following… Physical topology (types of LAN and WAN topologies – ring, star, hybrid) Access method (does it use Ethernet 802.3, token ring, etc.) Protocols Devices (Switches, routers, etc) Operating Systems Applications Configurations (What version of operating system and config files for serve / client software) Baseline Measurements A baseline is a report of the network’s current state of operation. Baseline measurements might include the utilization rate for your network backbone, number of users logged on per day, etc. Baseline measurements allow you to compare future performance increases or decreases caused by network changes or events with past network performance. Obtaining baseline measurements is the only way to know for certain whether a pattern of usage has changed, or whether a network upgrade has made a difference. There are various tools available for measuring baseline performance on a network. Policies, Procedures, and Regulations Following rules helps limit chaos, confusion, and possibly downtime. The following policies and procedures and regulations make for sound network management. Media installations and management (includes designing physical layout of cable, etc.) Network addressing policies (includes choosing and applying a an addressing scheme) Resource sharing and naming conventions (includes rules for logon ID’s) Security related policies Troubleshooting procedures Backup and disaster recovery procedures In addition to internal policies, a network manager must consider external regulatory rules. Fault and Performance Management After documenting every aspect of your network and following policies and best practices, you are ready to asses you networks status on an on going basis. This process includes both performance management and fault management. Network Management Software To accomplish both fault and performance management, organizations often use enterprise-wide network management software. There various software packages that do this, each collect data from multiple networked devices at regular intervals, in a process called polling. Each managed device runs a network management agent. So as not to affect the performance of a device while collecting information, agents do not demand significant processing resources. The definition of a managed devices and their data are collected in a MIB (Management Information Base). Agents communicate information about managed devices via any of several application layer protocols. On modern networks most agents use SNMP which is part of the TCP/IP suite and typically runs over UDP on port 161. Because of the flexibility and sophisticated network management applications are a challenge to configure and fine-tune. One needs to be careful to only collect relevant information and not cause performance issues (i.e. pinging a device every 5 seconds can be a problem with thousands of devices). MRTG (Multi Router Traffic Grapher) is a simple command line utility that uses SNMP to poll devices and collects data in a log file. MRTG can be used with Windows, UNIX and Linux. System and Event Logs Virtually every condition recognized by an operating system can be recorded. This is typically done using event logs. In Windows there is a GUI event log viewer. Similar information is recorded in UNIX and Linux in a system log. Much of the information collected in event logs and syslog files does not point to a problem, even if it is marked with a warning so it is important to filter your logs appropriately to reduce the noise. Traffic Shaping When a network must handle high volumes of network traffic, users benefit from performance management technique called traffic shaping. Traffic shaping involves manipulating certain characteristics of packets, data streams, or connections to manage the type and amount of traffic traversing a network or interface at any moment. Its goals are to assure timely delivery of the most important traffic while offering the best possible performance for all users. Several types of traffic prioritization exist including prioritizing traffic according to any of the following characteristics… Protocol IP address User group DiffServr VLAN tag in a Data Link layer frame Service or application Caching In addition to traffic shaping, a network or host might use caching to improve performance. Caching is the local storage of frequently needed files that would otherwise be obtained from an external source. By keeping files close to the requester, caching allows the user to access those files quickly. The most common type of caching is Web caching, in which Web pages are stored locally. To an ISP, caching is much more than just convenience. It prevents a significant volume of WAN traffic, thus improving performance and saving money. Asset Management Another key component in managing networks is identifying and tracking its hardware. This is called asset management. The first step to asset management is to take an inventory of each node on the network. You will also want to keep records of every piece of software purchased by your organization. Asset management simplifies maintaining and upgrading the network chiefly because you know what the system includes. In addition, asset management provides network administrators with information about the costs and benefits of certain types of hardware or software. Change Management Networks are always in a stage of flux with various aspects including… Software changes and patches Client Upgrades Shared Application Upgrades NOS Upgrades Hardware and Physical Plant Changes Cabling Upgrades Backbone Upgrades For a detailed explanation on each of these read the textbook (Page 750 – 761)

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Emtel Knowledge Series - Q2/2014

From Cyber Island to Smart Mauritius Cyber Island? Smart Mauritius? - What is Emtel talking about? "With the majority of the population living in urban environments today, the concept of "Smart Cities" has become an urgent necessity. "Smart Cities" refer to an urban transformation which, by using latest ICT technologies makes cities more efficient. Many Governments are setting out ambitious plans to build the cities of the future based on massive connectivity, high bandwidth communications, intelligent sensors and analysis of huge volumes of data. Various researches have shown four key enablers for smart city success - Government leadership, suitable technology infrastructure, solid public-private partnerships and engaged citizens. It is around these enabling factors that telecoms companies can play a vital role in assisting governments to deliver on the smart city vision." The Emtel Knowledge Series goes in compliance with Emtel's 25th anniversary celebrations throughout the year and the master of ceremony, Kim Andersen, mentioned that there will be more upcoming events on a quarterly base. As a representative of the Mauritius Software Craftsmanship Community (MSCC) there was absolutely no hesitation to join in again. Following my visit to the first Emtel Knowledge Series workshop back in February this year, it was great to have another opportunity to meet and exchange with technology experts. But quite frankly what is it with those buzz words... As far as I remember and how it was mentioned "Cyber Island" is an old initiative from around 2005/2006 which has been refreshed in 2010. It implies the empowerment of Information & Communication Technologies (ICT) as an essential factor of growth by the government here in Mauritius. Actually, the first promotional period of Cyber Island brought me here but that's another story. The venue and its own problems Like last time the event was organised and held at the Conference Hall at Cyber Tower I in Ebene. As I've been working there for some years, I know about the frustrating situation of finding a proper parking. So, does Smart Island include better solutions for the search of parking spaces? Maybe, let's see whether I will be able to answer that question at the end of the article. Anyway, after circling around the tower almost two times, I finally got a decent space to put the car, without risking to get a ticket or damage actually. International speakers and their experience Once again, Emtel did a great job to get international expertise onto the stage to share their experience and vision on this kind of embarkment. Personally, I really appreciated the fact they were speakers of global reach and could provide own-experience knowledge. Johan Gott spoke about the fundamental change that the Swedish government ignited in order to move their society and workers' environment away from heavy industry towards a knowledge-based approach. Additionally, we spoke about the effort and transformation of New York City into a greener and more efficient Smart City. Given modern technology he also advised that any kind of available Big Data should be opened to the general public - this openness would provide a playground for anyone to garner new ideas and most probably solid solutions of which no one else thought about before. Emtel Knowledge Series on moving from Cyber Island to Smart Mauritus Later during the afternoon that exact statement regarding openness to and transparency of government-owned Big Data has been emphasised again by the Danish speaker Kim Andersen and his former colleague Mika Jantunen from Finland. Mika continued to underline the important role of the government to provide a solid foundation for a knowledge-based society and mentioned that Finnish citizens have a constitutional right to broadband connectivity. Next to free higher (tertiary) education Finland already produced a good number of innovations, among them are: First country to grant voting rights to women Free higher education Constitutional right to broadband connectivity Nokia Linux Angry Birds Sauna and others... General access to internet via broadband and/or mobile connectivity is surely a key factor towards Smart Cities, or better said Smart Mauritius given the area dimensions and size of population. CTO Paul Valette gave the audience a brief overview of the essential role that Emtel will have to move Mauritius forward towards a knowledge-based and innovation-driven environment for its citizen. What I have seen looks really promising and with recently published information that Mauritians have 127% of mobile capacity - meaning more than 1 mobile, smartphone or tablet per person - it will be crucial to have the right infrastructure for these connected devices. How would it be possible to achieve a knowledge-based society? YouTube to the rescue!Seriously, gaining more knowledge will require to have fast access to educational course material as explained by Dr Kaviraj Sukon, General Director of the Open University of Mauritius. According to him a good number of high-profile universities in the world have opened their course libraries to the general public, among them EDX, Coursera and Open University. Nowadays, you're actually able and enabled to learn for and earn a BSc or even MSc certification on your own pace - no need to attend classed on campus. It was really impressive to see the number of available hours - more than enough for a life-long learning experience! {loadposition content_adsense} Networking in the name of MSCC As briefly mentioned above I was about to combine two approaches for this workshop. Of course, getting latest information and updates on Emtel services available, especially for my business here on the west coast of the island, but also to meet and greet new people for the MSCC. And I think it was very positive on both sides. Let me quickly describe some of the key aspects that happened during the day: Met with Arnaud Meslier and Kellie, both Microsoft to swap latest information on IT events. Hereby, I got an invite to Microsoft Windows Phone 8.1 Dev Camp. Got in touch with Arvin Lockee, Emtel to check our options to meet with the data team, and seizing the opportunity to have a visiting tour at the Emtel Data Centre. Had a great chat with Avinash Meetoo, Knowledge 7, Kim Andersen and Mika Jantunen about the situation of teaching and learning in general and specifically in the private sector here in Mauritius. Additionally, a number of various other interesting chats... Once again, I'm catching up on a couple of business cards in order to provide more background information about the MSCC, and to create a better awareness of MSCC within the local IT businesses. There is more to come soon! Resume of the day The number of attendees during this event has been doubled or even tripled this time. The whole organisation has been improved massively and the combination of presentation and summarizing panel discussions was better than during the previous workshop back in February. Overall, once again a well-organised workshop and I'm already looking forward to join the next workshop in Q3. Update End of July we finally managed to visit the Emtel Data Centre in Arsenal. It was an interesting opportunity for some of our MSCC members.

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Oracle CRM On Demand Release 24 is Generally Available

- by Richard Lefebvre

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users. Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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SSIS Reporting Pack v0.4 – Execution Report updated

- by jamiet

SSIS Reporting Pack is a suite of reports that I maintain at http://ssisreportingpack.codeplex.com/ that provide visualisation over the SSIS Catalog in SQL Server 2012 and attempt to add value over the reports that ship in the box. Work on the reports has stalled (my last SSIS Reporting Pack blog post was on 4th September 2011) as I’ve had rather more important things going on my life of late however I have recently checked-in a fix that couldn’t really be delayed. I discovered a problem with the Execution report that was causing the report to effectively hang, it was caused by this bit of SQL hidden away in the report definition: [generated_executables] AS ( SELECT [new_executable].[execution_path],[new_executable].[parent_execution_path] FROM ( SELECT [execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_close_square] + 1) , [parent_execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_open_square]) FROM ( SELECT [execution_path] , [char_index_open_square] = CHARINDEX('[',REVERSE([execution_path]),1) , [char_index_close_square] = CHARINDEX(']',REVERSE([execution_path]),1) , [length_exec_path] = LEN([execution_path]) FROM [exec_stats] es WHERE execution_path LIKE '%\[%]%' ESCAPE '\' )AS [loop_iteration] ) AS [new_executable] GROUP BY [new_executable].[execution_path],[new_executable].[parent_execution_path]) It was there because SSIS does not currently treat a loop iteration as an executable yet I figured there was still value in being able to view it as such – this SQL essentially “invents” new executables for those loop iterations; its what enabled the following visualisation: where each of the three iterations of a For Each Loop called “FEL Loop over top performing regions” appear in the report. Unfortunately, as I alluded, this could under certain circumstances (most likely when there were many loop iterations) cause the report to hang as it waited for the results to be constructed and returned. The change that I have made eradicates this generation of “fake” executables and thus produces this visualisation instead: Notice that the three “children” of the For Each Loop are no longer the three iterations but actually the task (“EPT Call Data Export Package”) contained within that For Each Loop. The problem here is of course that there is no longer a visual distinction between those three iterations; I have instead made the full execution path viewable via a tooltip: If you preferred the “old” way of presenting this information and are happy to put up with the performance degradation then I have kept the old version of the report hanging around in the reporting pack as “execution loop with iterations” however none of the other reports link to it so you will have to browse to it manually if you want to use it. Please let me know if you ARE using it – I would be very interested to hear about your experiences. The last change to make you aware of in the execution report is that by default I no longer show OnPreValidate or OnPostValidate messages as I consider them to be superfluous and only serve to clutter up the results. If you want to put them back, well, its open source so go right ahead! The latest release of SSIS Reporting Pack that contains all of these changes is v0.4 and can be downloaded from http://ssisreportingpack.codeplex.com/releases/view/88178 Feedback on all of the above changes would be very much appreciated. @Jamiet

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Updated Agenda for OTN Architect Day Los Angeles (Oct 25)

- by Bob Rhubart

Here's the latest information on the session schedule and content for Oracle Technology Network Architect Day in Los Angeles on October 25, 2012. Registration is open, but seating is limited. When: Thursday October 25 12, 2012 8:30am – 5:00pm Where: Sofitel Los Angeles 8555 Beverly Boulevard Los Angeles, CA 90048 Agenda Time Session Title Room 8:30 am - 9:00 am Registration and Continental Breakfast 9:00 am - 9:15 am Welcome and Opening Comments | Bob Rhubart Beverly Ballroom 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossmann Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. Beverly Ballroom 10:00 am - 10:30 am Monitoring and Managing Applications in the Cloud | Basheer Khan Oracle offers a broad portfolio of software and hardware products and services to enable public, private and hybrid clouds to power the enterprise. However, enterprise cloud computing presents new management challenges, that need to be addressed to realize the economic benefits of cloud computing. In this session you will learn about the methods and tools you can use to proactively monitor your end-to-end Oracle Applications environment in the cloud, define service-level objectives, gain insight into your end users, and troubleshoot performance problems from a single console. Beverly Ballroom 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions (pick one) Cloud Computing - Making IT Simple | Dr. James Baty The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. Beverly Ballroom Innovations in Grid Computing with Oracle Coherence | Ashok Aletty Learn how Oracle Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Hollywood Room 11:30 am - 12:15 pm Breakout Sessions (pick one) Enterprise Strategy for Cloud Security | Dave Chappelle Security is high on the list of concerns for many organizations as they evaluate their cloud computing options. This session will examine security in the context of the various forms of cloud computing. We'll consider technical and non-technical aspects of security, and discuss several strategies for cloud computing, from both the consumer and producer perspectives. Beverly Ballroom Oracle Enterprise Manager | Perren Walker This session examines new Oracle Enterprise Manager monitoring, administration, and management features for Oracle Exalogic. It focuses on two management themes: cloud management related to virtualization and applications-to-disk management. For private cloud management, it discusses virtualization management features providing an enhanced set of application deployment capabilities enabling IaaS as well as PaaS interactions. Then from an end-to-end perspective, it covers the specific capabilities and—where applicable—best practices for machine, cloud, middleware, and application administration. Hollywood Room 12:15 pm - 1:15 pm Lunch Beverly Ballroom Lounge 1:15 pm - 2:00 pm Panel Discussion - Q&A with session speakers Beverly Ballroom 2:00 pm - 2:45 pm Breakout Sessions (pick one) Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation will answer the important questions: What exactly is a Cloud, why you need it, what changes it will bring to the enterprise, and what are the key capabilities of a Cloud infrastructure are - using Oracle's Cloud Reference Architecture, which is part of the IT Strategies from Oracle (ITSO) Cloud Enterprise Technology Strategy ETS). Beverly Ballroom 21st Century SOA | Jeff Davies Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. We'll also take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Hollywood Room 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussion Beverly Ballroom 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtables Beverly Ballroom 4:15 pm - 5:00 pm Networking / Reception Beverly Ballroom Lounge Note: Session schedule and content subject to change.

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Kubuntu 12.04 - Touchpad and keyboard stopped working at random

- by StepTNT

As in the title, I've got this problem with my Kubuntu 12.04. At first I've thought that the whole system was hung, but it happened again 5 minutes ago and, while the keyboard and the touchpad stopped working, the music was still playing, so I guess that's just an "input" problem, because the system was still working! Any solution? Is there some data that you need to know about my setup? EDIT: Added my lshw outout description: Notebook product: N53SV () vendor: ASUSTeK Computer Inc. version: 1.0 serial: B2N0AS17695408A width: 64 bits capabilities: smbios-2.6 dmi-2.6 vsyscall32 configuration: boot=normal chassis=notebook family=N uuid=8083F2DA-A43E-E081-3F3F-BCAEC55F8AA1 *-core description: Motherboard product: N53SV vendor: ASUSTeK Computer Inc. physical id: 0 version: 1.0 serial: BSN12345678901234567 slot: MIDDLE *-firmware description: BIOS vendor: American Megatrends Inc. physical id: 0 version: N53SV.214 date: 08/10/2011 size: 64KiB capacity: 2496KiB capabilities: pci upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb smartbattery biosbootspecification *-cpu description: CPU product: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz vendor: Intel Corp. physical id: 4 bus info: cpu@0 version: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz serial: To Be Filled By O.E.M. slot: CPU 1 size: 800MHz capacity: 4GHz width: 64 bits clock: 100MHz capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer xsave avx lahf_lm ida arat epb xsaveopt pln pts tpr_shadow vnmi flexpriority ept vpid cpufreq configuration: cores=4 enabledcores=1 threads=2 *-cache description: L1 cache physical id: 5 slot: L1-Cache size: 32KiB capacity: 32KiB capabilities: internal write-back instruction *-memory description: System Memory physical id: 40 slot: System board or motherboard size: 10GiB *-bank:0 description: SODIMM DDR3 Synchronous 1333 MHz (0,8 ns) product: 99U5428-040.A00LF vendor: Kingston physical id: 0 serial: 103C28C3 slot: ChannelA-DIMM0 size: 4GiB width: 64 bits clock: 1333MHz (0.8ns) *-bank:1 description: SODIMM DDR3 Synchronous 1333 MHz (0,8 ns) product: HMT325S6BFR8C-H9 vendor: Hynix/Hyundai physical id: 1 serial: 58383D1F slot: ChannelA-DIMM1 size: 2GiB width: 64 bits clock: 1333MHz (0.8ns) *-bank:2 description: SODIMM DDR3 Synchronous 1333 MHz (0,8 ns) product: HMT325S6BFR8C-H9 vendor: Hynix/Hyundai physical id: 2 serial: 58183D19 slot: ChannelB-DIMM0 size: 2GiB width: 64 bits clock: 1333MHz (0.8ns) *-bank:3 description: SODIMM DDR3 Synchronous 1333 MHz (0,8 ns) product: HMT325S6BFR8C-H9 vendor: Hynix/Hyundai physical id: 3 serial: 58183C8F slot: ChannelB-DIMM1 size: 2GiB width: 64 bits clock: 1333MHz (0.8ns) *-pci description: Host bridge product: 2nd Generation Core Processor Family DRAM Controller vendor: Intel Corporation physical id: 100 bus info: pci@0000:00:00.0 version: 09 width: 32 bits clock: 33MHz configuration: driver=agpgart-intel resources: irq:0 *-pci:0 description: PCI bridge product: Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port vendor: Intel Corporation physical id: 1 bus info: pci@0000:00:01.0 version: 09 width: 32 bits clock: 33MHz capabilities: pci pm msi pciexpress normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:40 ioport:d000(size=4096) memory:db000000-dc0fffff ioport:c0000000(size=301989888) *-generic UNCLAIMED description: Unassigned class product: Illegal Vendor ID vendor: Illegal Vendor ID physical id: 0 bus info: pci@0000:01:00.0 version: ff width: 32 bits clock: 66MHz capabilities: bus_master vga_palette cap_list configuration: latency=255 maxlatency=255 mingnt=255 resources: memory:db000000-dbffffff memory:c0000000-cfffffff memory:d0000000-d1ffffff ioport:d000(size=128) memory:dc000000-dc07ffff *-display description: VGA compatible controller product: 2nd Generation Core Processor Family Integrated Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 09 width: 64 bits clock: 33MHz capabilities: msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:47 memory:dc400000-dc7fffff memory:b0000000-bfffffff ioport:e000(size=64) *-communication description: Communication controller product: 6 Series/C200 Series Chipset Family MEI Controller #1 vendor: Intel Corporation physical id: 16 bus info: pci@0000:00:16.0 version: 04 width: 64 bits clock: 33MHz capabilities: pm msi bus_master cap_list configuration: driver=mei latency=0 resources: irq:48 memory:df00b000-df00b00f *-usb:0 description: USB controller product: 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 vendor: Intel Corporation physical id: 1a bus info: pci@0000:00:1a.0 version: 05 width: 32 bits clock: 33MHz capabilities: pm debug ehci bus_master cap_list configuration: driver=ehci_hcd latency=0 resources: irq:16 memory:df008000-df0083ff *-multimedia description: Audio device product: 6 Series/C200 Series Chipset Family High Definition Audio Controller vendor: Intel Corporation physical id: 1b bus info: pci@0000:00:1b.0 version: 05 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=snd_hda_intel latency=0 resources: irq:49 memory:df000000-df003fff *-pci:1 description: PCI bridge product: 6 Series/C200 Series Chipset Family PCI Express Root Port 1 vendor: Intel Corporation physical id: 1c bus info: pci@0000:00:1c.0 version: b5 width: 32 bits clock: 33MHz capabilities: pci pciexpress msi pm normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:41 ioport:c000(size=4096) memory:de600000-deffffff ioport:d4200000(size=10485760) *-pci:2 description: PCI bridge product: 6 Series/C200 Series Chipset Family PCI Express Root Port 2 vendor: Intel Corporation physical id: 1c.1 bus info: pci@0000:00:1c.1 version: b5 width: 32 bits clock: 33MHz capabilities: pci pciexpress msi pm normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:42 ioport:b000(size=4096) memory:ddc00000-de5fffff ioport:d3700000(size=10485760) *-network description: Wireless interface product: AR9285 Wireless Network Adapter (PCI-Express) vendor: Atheros Communications Inc. physical id: 0 bus info: pci@0000:03:00.0 logical name: wlan0 version: 01 serial: 48:5d:60:f2:2c:fd width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath9k driverversion=3.2.0-24-generic firmware=N/A ip=192.168.1.6 latency=0 link=yes multicast=yes wireless=IEEE 802.11bgn resources: irq:17 memory:ddc00000-ddc0ffff *-pci:3 description: PCI bridge product: 6 Series/C200 Series Chipset Family PCI Express Root Port 4 vendor: Intel Corporation physical id: 1c.3 bus info: pci@0000:00:1c.3 version: b5 width: 32 bits clock: 33MHz capabilities: pci pciexpress msi pm normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:43 ioport:a000(size=4096) memory:dd200000-ddbfffff ioport:d2c00000(size=10485760) *-usb description: USB controller product: FL1000G USB 3.0 Host Controller vendor: Fresco Logic physical id: 0 bus info: pci@0000:04:00.0 version: 04 width: 32 bits clock: 33MHz capabilities: pm msi pciexpress xhci bus_master cap_list configuration: driver=xhci_hcd latency=0 resources: irq:19 memory:dd200000-dd20ffff *-pci:4 description: PCI bridge product: 6 Series/C200 Series Chipset Family PCI Express Root Port 6 vendor: Intel Corporation physical id: 1c.5 bus info: pci@0000:00:1c.5 version: b5 width: 32 bits clock: 33MHz capabilities: pci pciexpress msi pm normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:44 ioport:9000(size=4096) memory:dc800000-dd1fffff ioport:d2100000(size=10485760) *-network description: Ethernet interface product: RTL8111/8168B PCI Express Gigabit Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:05:00.0 logical name: eth0 version: 06 serial: bc:ae:c5:5f:8a:a1 size: 10Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl_nic/rtl8168e-2.fw latency=0 link=no multicast=yes port=MII speed=10Mbit/s resources: irq:46 ioport:9000(size=256) memory:d2104000-d2104fff memory:d2100000-d2103fff *-usb:1 description: USB controller product: 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 vendor: Intel Corporation physical id: 1d bus info: pci@0000:00:1d.0 version: 05 width: 32 bits clock: 33MHz capabilities: pm debug ehci bus_master cap_list configuration: driver=ehci_hcd latency=0 resources: irq:23 memory:df007000-df0073ff *-isa description: ISA bridge product: HM65 Express Chipset Family LPC Controller vendor: Intel Corporation physical id: 1f bus info: pci@0000:00:1f.0 version: 05 width: 32 bits clock: 33MHz capabilities: isa bus_master cap_list configuration: latency=0 *-storage description: SATA controller product: 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller vendor: Intel Corporation physical id: 1f.2 bus info: pci@0000:00:1f.2 logical name: scsi0 logical name: scsi2 version: 05 width: 32 bits clock: 66MHz capabilities: storage msi pm ahci_1.0 bus_master cap_list emulated configuration: driver=ahci latency=0 resources: irq:45 ioport:e0b0(size=8) ioport:e0a0(size=4) ioport:e090(size=8) ioport:e080(size=4) ioport:e060(size=32) memory:df006000-df0067ff *-disk description: ATA Disk product: ST9750420AS vendor: Seagate physical id: 0 bus info: scsi@0:0.0.0 logical name: /dev/sda version: 0002 serial: 5WS0A7QR size: 698GiB (750GB) capabilities: partitioned partitioned:dos configuration: ansiversion=5 signature=e0c5913d *-volume:0 description: Windows FAT volume vendor: MSDOS5.0 physical id: 1 bus info: scsi@0:0.0.0,1 logical name: /dev/sda1 version: FAT32 serial: 4ce5-3acb size: 3004MiB capacity: 3004MiB capabilities: primary fat initialized configuration: FATs=2 filesystem=fat *-volume:1 description: EXT4 volume vendor: Linux physical id: 2 bus info: scsi@0:0.0.0,2 logical name: /dev/sda2 logical name: / version: 1.0 serial: c198cc2a-d86a-4460-a4d5-3fc0b21e439c size: 28GiB capacity: 28GiB capabilities: primary journaled extended_attributes large_files huge_files dir_nlink recover extents ext4 ext2 initialized configuration: created=2012-03-15 16:53:54 filesystem=ext4 lastmountpoint=/ modified=2012-05-02 18:52:04 mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,user_xattr,acl,barrier=1,data=ordered mounted=2012-05-09 19:06:01 state=mounted *-volume:2 description: Windows NTFS volume physical id: 3 bus info: scsi@0:0.0.0,3 logical name: /dev/sda3 version: 3.1 serial: 4c1cdebc-ec09-2947-a3b5-c1f9f1cddc1c size: 152GiB capacity: 152GiB capabilities: primary bootable ntfs initialized configuration: clustersize=4096 created=2011-02-22 16:02:47 filesystem=ntfs label=OS state=clean *-volume:3 description: Extended partition physical id: 4 bus info: scsi@0:0.0.0,4 logical name: /dev/sda4 size: 514GiB capacity: 514GiB capabilities: primary extended partitioned partitioned:extended *-logicalvolume:0 description: Linux swap / Solaris partition physical id: 5 logical name: /dev/sda5 capacity: 10GiB capabilities: nofs *-logicalvolume:1 description: HPFS/NTFS partition physical id: 6 logical name: /dev/sda6 capacity: 504GiB *-cdrom description: DVD-RAM writer product: BD-MLT UJ240AS vendor: MATSHITA physical id: 1 bus info: scsi@2:0.0.0 logical name: /dev/cdrom logical name: /dev/cdrw logical name: /dev/dvd logical name: /dev/dvdrw logical name: /dev/sr0 version: 1.00 capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram configuration: ansiversion=5 status=nodisc *-serial UNCLAIMED description: SMBus product: 6 Series/C200 Series Chipset Family SMBus Controller vendor: Intel Corporation physical id: 1f.3 bus info: pci@0000:00:1f.3 version: 05 width: 64 bits clock: 33MHz configuration: latency=0 resources: memory:df005000-df0050ff ioport:e040(size=32)

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SSIS Reporting Pack v0.4 – Execution Report updated

- by jamiet

SSIS Reporting Pack is a suite of reports that I maintain at http://ssisreportingpack.codeplex.com/ that provide visualisation over the SSIS Catalog in SQL Server 2012 and attempt to add value over the reports that ship in the box. Work on the reports has stalled (my last SSIS Reporting Pack blog post was on 4th September 2011) as I’ve had rather more important things going on my life of late however I have recently checked-in a fix that couldn’t really be delayed. I discovered a problem with the Execution report that was causing the report to effectively hang, it was caused by this bit of SQL hidden away in the report definition: [generated_executables] AS ( SELECT [new_executable].[execution_path],[new_executable].[parent_execution_path] FROM ( SELECT [execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_close_square] + 1) , [parent_execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_open_square]) FROM ( SELECT [execution_path] , [char_index_open_square] = CHARINDEX('[',REVERSE([execution_path]),1) , [char_index_close_square] = CHARINDEX(']',REVERSE([execution_path]),1) , [length_exec_path] = LEN([execution_path]) FROM [exec_stats] es WHERE execution_path LIKE '%\[%]%' ESCAPE '\' )AS [loop_iteration] ) AS [new_executable] GROUP BY [new_executable].[execution_path],[new_executable].[parent_execution_path]) It was there because SSIS does not currently treat a loop iteration as an executable yet I figured there was still value in being able to view it as such – this SQL essentially “invents” new executables for those loop iterations; its what enabled the following visualisation: where each of the three iterations of a For Each Loop called “FEL Loop over top performing regions” appear in the report. Unfortunately, as I alluded, this could under certain circumstances (most likely when there were many loop iterations) cause the report to hang as it waited for the results to be constructed and returned. The change that I have made eradicates this generation of “fake” executables and thus produces this visualisation instead: Notice that the three “children” of the For Each Loop are no longer the three iterations but actually the task (“EPT Call Data Export Package”) contained within that For Each Loop. The problem here is of course that there is no longer a visual distinction between those three iterations; I have instead made the full execution path viewable via a tooltip: If you preferred the “old” way of presenting this information and are happy to put up with the performance degradation then I have kept the old version of the report hanging around in the reporting pack as “execution loop with iterations” however none of the other reports link to it so you will have to browse to it manually if you want to use it. Please let me know if you ARE using it – I would be very interested to hear about your experiences. The last change to make you aware of in the execution report is that by default I no longer show OnPreValidate or OnPostValidate messages as I consider them to be superfluous and only serve to clutter up the results. If you want to put them back, well, its open source so go right ahead! The latest release of SSIS Reporting Pack that contains all of these changes is v0.4 and can be downloaded from http://ssisreportingpack.codeplex.com/releases/view/88178 Feedback on all of the above changes would be very much appreciated. @Jamiet

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Partner Training on Endeca 2-Days Hands-on Fundamentals

- by Mike.Hallett(at)Oracle-BI&EPM

Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Utrecht, NL - Monday, January 28 until Tuesday, January 29 : To Register Click here cost €475 per person Utrecht, NL - Thursday, January 31 until Friday, February 1 : To Register Click here cost €475 per person Oracle Belgium - Wednesday, February 6 to Thursday February 7: To Register Click here cost €535 per person Oracle Belgium - Thursday, February 28 until Friday, March 1 : To Register Click here cost €535 per person The Oracle Endeca Information Discovery (OEID) fundamentals training is designed to give partners an understanding of OEID’s features, and how it complements the existing Oracle Business Intelligence suite. Participants will learn how to develop & implement solutions using a Data Discovery method. Training is in Dutch. This is a two-day class which start with the introduction of Endeca in the proposition of Oracle Business Analytics. The underlying architecture and technology will also be covered. The majority of this fundamentals training is based on a hands-on wokrshop. In this workshop all participants will build several Endeca dashboards based on worked out examples. During this workshop we will also spend time on how to extract social media and other unstructured data combined with text enrichment. This training is developed and will be given by Aotrta Business Intelligence who is Oracle Approved Education Center for OBIEE and OEID in EMEA. Prerequisites You must bring a 64-bit laptop with you for the Hands-on labs: Attendees should have experience and familiarity with the basic concepts of business intelligence and be OPN Partners with Gold or above membership.

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Unable to connect to Wireless after installing Ubuntu 12.10

- by Moulik

I am using Asus U56E laptop and after installing Ubuntu 12.10 alongside Windows 8, I am unable to connect to the Wireless. I have been trying to solve this problem since two weeks and couldn't solve it. Please help. Any answer would be appreciated. Here are some command-line results. lspci -v | grep -iA 7 network ubuntu@ubuntu:~$ lspci -v | grep -iA 7 network 02:00.0 Network controller: Intel Corporation Centrino Wireless-N + WiMAX 6150 (rev 67) Subsystem: Intel Corporation Centrino Wireless-N + WiMAX 6150 BGN Flags: bus master, fast devsel, latency 0, IRQ 52 Memory at de800000 (64-bit, non-prefetchable) [size=8K] Capabilities: <access denied> Kernel driver in use: iwlwifi Kernel modules: iwlwifi lsmod | grep iwlwifi ubuntu@ubuntu:~$ lsmod | grep iwlwifi iwlwifi 386826 0 mac80211 539908 1 iwlwifi cfg80211 206566 2 iwlwifi,mac80211 ubuntu@ubuntu:~$ dmesg | grep iwlwifi [ 57.846261] iwlwifi: Intel(R) Wireless WiFi Link AGN driver for Linux, in-tree: [ 57.846264] iwlwifi: Copyright(c) 2003-2012 Intel Corporation [ 57.846336] iwlwifi 0000:02:00.0: >pci_resource_len = 0x00002000 [ 57.846338] iwlwifi 0000:02:00.0: >pci_resource_base = ffffc90000c7c000 [ 57.846341] iwlwifi 0000:02:00.0: >HW Revision ID = 0x67 [ 57.846438] iwlwifi 0000:02:00.0: >irq 52 for MSI/MSI-X [ 59.558335] iwlwifi 0000:02:00.0: >loaded firmware version 41.28.5.1 build 33926 [ 59.558514] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEBUG disabled [ 59.558516] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEBUGFS enabled [ 59.558517] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEVICE_TRACING enabled [ 59.558519] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_DEVICE_TESTMODE enabled [ 59.558520] iwlwifi 0000:02:00.0: >CONFIG_IWLWIFI_P2P disabled [ 59.558522] iwlwifi 0000:02:00.0: >Detected Intel(R) Centrino(R) Wireless-N + WiMAX 6150 BGN, REV=0x84 [ 59.558583] iwlwifi 0000:02:00.0: >L1 Disabled; Enabling L0S [ 59.569083] iwlwifi 0000:02:00.0: >device EEPROM VER=0x557, CALIB=0x6 [ 59.569085] iwlwifi 0000:02:00.0: >Device SKU: 0x150 [ 59.569087] iwlwifi 0000:02:00.0: >Valid Tx ant: 0x1, Valid Rx ant: 0x3 [ 59.569100] iwlwifi 0000:02:00.0: >Tunable channels: 13 802.11bg, 0 802.11a channels [ 70.208469] iwlwifi 0000:02:00.0: >L1 Disabled; Enabling L0S [ 70.208648] iwlwifi 0000:02:00.0: >Radio type=0x1-0x2-0x0 [ 70.366319] iwlwifi 0000:02:00.0: >L1 Disabled; Enabling L0S [ 70.366470] iwlwifi 0000:02:00.0: >Radio type=0x1-0x2-0x0 sudo lshw -c network ubuntu@ubuntu:~$ sudo lshw -c network *-network description: Wireless interface product: Centrino Wireless-N + WiMAX 6150 vendor: Intel Corporation physical id: 0 bus info: pci@0000:02:00.0 logical name: wlan0 version: 67 serial: 40:25:c2:84:99:c4 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlwifi driverversion=3.5.0-17-generic firmware=41.28.5.1 build 33926 latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:52 memory:de800000-de801fff *-network description: Ethernet interface product: AR8151 v2.0 Gigabit Ethernet vendor: Atheros Communications Inc. physical id: 0 bus info: pci@0000:04:00.0 logical name: eth0 version: c0 serial: 54:04:a6:2b:6a:ef capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress vpd bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.0-NAPI latency=0 link=no multicast=yes port=twisted pair resources: irq:54 memory:dd400000-dd43ffff ioport:a000(size=128) ifconfig ubuntu@ubuntu:~$ ifconfig eth0 Link encap:Ethernet HWaddr 54:04:a6:2b:6a:ef UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:176 errors:0 dropped:0 overruns:0 frame:0 TX packets:176 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:14368 (14.3 KB) TX bytes:14368 (14.3 KB) wlan0 Link encap:Ethernet HWaddr 40:25:c2:84:99:c4 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) iwconfig ubuntu@ubuntu:~$ iwconfig eth0 no wireless extensions. lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:off/any Mode:Managed Access Point: Not-Associated Tx-Power=15 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off iwlist scan ubuntu@ubuntu:~$ iwlist scan eth0 Interface doesn't support scanning. lo Interface doesn't support scanning. wlan0 No scan results nm-tool ubuntu@ubuntu:~$ nm-tool NetworkManager Tool State: disconnected - Device: eth0 ----------------------------------------------------------------- Type: Wired Driver: atl1c State: unavailable Default: no HW Address: 54:04:A6:2B:6A:EF Capabilities: Carrier Detect: yes Wired Properties Carrier: off - Device: wlan0 ---------------------------------------------------------------- Type: 802.11 WiFi Driver: iwlwifi State: disconnected Default: no HW Address: 40:25:C2:84:99:C4 Capabilities: Wireless Properties WEP Encryption: yes WPA Encryption: yes WPA2 Encryption: yes Wireless Access Points hypeness2: Infra, 00:21:29:DA:08:4F, Freq 2462 MHz, Rate 54 Mb/s, Strength 42 WPA love: Infra, 68:7F:74:17:02:66, Freq 2412 MHz, Rate 54 Mb/s, Strength 19 WPA WPA2 DIRECT-MwSCX-3400Pamela: Infra, 02:15:99:A3:3F:AC, Freq 2412 MHz, Rate 54 Mb/s, Strength 22 WPA2 router: Infra, 1C:AF:F7:D6:76:F3, Freq 2417 MHz, Rate 54 Mb/s, Strength 20 WPA2 wing: Infra, E8:40:F2:34:E4:F7, Freq 2437 MHz, Rate 54 Mb/s, Strength 20 WPA WPA2 132LINKSYS: Infra, 00:1A:70:80:1F:E9, Freq 2437 MHz, Rate 54 Mb/s, Strength 57 WEP VMITTAL: Infra, E0:46:9A:3C:F0:C4, Freq 2412 MHz, Rate 54 Mb/s, Strength 27 WEP HP-Print-10-LaserJet 1025: Infra, 7C:E9:D3:7E:F8:10, Freq 2437 MHz, Rate 54 Mb/s, Strength 59 ACNBB: Infra, 00:26:75:22:A6:2F, Freq 2437 MHz, Rate 54 Mb/s, Strength 20 SATKAIVAL: Infra, 00:18:E7:CE:69:A6, Freq 2412 MHz, Rate 54 Mb/s, Strength 69 WPA WPA2 hypeness: Infra, B8:E6:25:24:C3:B1, Freq 2437 MHz, Rate 54 Mb/s, Strength 54 WPA WPA2 CSNetwork: Infra, BC:14:01:58:C5:88, Freq 2437 MHz, Rate 54 Mb/s, Strength 25 WPA WPA2 tharma: Infra, BC:14:01:E2:06:18, Freq 2412 MHz, Rate 54 Mb/s, Strength 15 WPA WPA2 Active2.4: Infra, 10:6F:3F:0E:F3:8E, Freq 2462 MHz, Rate 54 Mb/s, Strength 17 WPA WPA2 ACNBB: Infra, 00:26:75:58:4E:7A, Freq 2437 MHz, Rate 54 Mb/s, Strength 85 KO: Infra, BC:14:01:2E:AF:A8, Freq 2452 MHz, Rate 54 Mb/s, Strength 22 WPA WPA2 FEAR: Infra, 00:18:4D:C0:BC:58, Freq 2462 MHz, Rate 54 Mb/s, Strength 17 WPA Pamela: Infra, BC:14:01:52:F6:F8, Freq 2412 MHz, Rate 54 Mb/s, Strength 24 WPA WPA2 bvrk2: Infra, 78:CD:8E:7B:3C:79, Freq 2457 MHz, Rate 54 Mb/s, Strength 19 WPA WPA2 BELL030: Infra, D8:6C:E9:17:AF:09, Freq 2462 MHz, Rate 54 Mb/s, Strength 22 WPA2 Desai: Infra, 00:1D:7E:52:FB:C5, Freq 2437 MHz, Rate 54 Mb/s, Strength 14 WEP Sritharan: Infra, BC:14:01:E5:59:78, Freq 2462 MHz, Rate 54 Mb/s, Strength 19 WPA WPA2 PFN: Infra, 00:13:10:8B:CF:45, Freq 2437 MHz, Rate 54 Mb/s, Strength 19 WEP rfkill list all ubuntu@ubuntu:~$ rfkill list all 0: asus-wlan: Wireless LAN Soft blocked: no Hard blocked: no 1: asus-wimax: WiMAX Soft blocked: yes Hard blocked: no 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no so these are some more results sudo modprobe -r iwlwifi ubuntu@ubuntu:~$ sudo modprobe -r iwlwifi sudo modprobe iwlwifi 11n_disable=1 ubuntu@ubuntu:~$ sudo modprobe iwlwifi 11n_disable=1 echo "blacklist asus_wmi" | sudo tee -a /etcmodprobe.d/blacklist.conf ubuntu@ubuntu:~$ echo "blacklist asus_wmi" | sudo tee -a /etc/modprobe.d/blacklist.conf blacklist asus_wmi echo "options iwlwifi 11n_disable=1" | sudo tee /etc/modprobe.d/iwlwifi.conf ubuntu@ubuntu:~$ echo "options iwlwifi 11n_disable=1" | sudo tee /etc/modprobe.d/iwlwifi.conf options iwlwifi 11n_disable=1 sudo modprobe -rfv iwlwifi ubuntu@ubuntu:~$ sudo modprobe -rfv iwlwifi rmmod /lib/modules/3.5.0-17-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko rmmod /lib/modules/3.5.0-17-generic/kernel/net/mac80211/mac80211.ko rmmod /lib/modules/3.5.0-17-generic/kernel/net/wireless/cfg80211.ko sudo modprobe -v iwlwifi ubuntu@ubuntu:~$ sudo modprobe -v iwlwifi insmod /lib/modules/3.5.0-17-generic/kernel/net/wireless/cfg80211.ko insmod /lib/modules/3.5.0-17-generic/kernel/net/mac80211/mac80211.ko insmod /lib/modules/3.5.0-17-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko 11n_disable=1

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TGIF: Engagement Wrap-up

- by Michael Snow

We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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Second Day of Data Integration Track at OpenWorld 2012

- by Doug Reid

0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Our second day at OpenWorld and the Data Integration Team was very active with customer meetings, product updates, product demonstrations, sessions, plus much more. If the volume of traffic by our demo pods is any indicator, this is a record year for attendance at OpenWorld. The DIS team have had tremendous number of people stop by our demo pods to learn about the latest product releases or to speak to one of our product managers. For Oracle GoldenGate, there has been a great deal of interest in Integrated Capture and the Oracle GoldenGate Monitor plug-in for Enterprise Manager. Our customer panels this year have been very well attended and on Tuesday we held the “Real World Operational Reporting with Oracle GoldenGate Customer Panel”. On this panel this year we had Michael Wells from Raymond James, Joy Mathew and Venki Govindarajan from Comcast, and Serkan Karatas from Turk Telekom. Our panelists have a great mix of experiences and all are passionate about using Oracle Data Integration products to solve very complex use cases. Each panelist was given a ten minute to overview their use of our product, followed by a barrage of questions from the audience. Michael Wells spoke about using Oracle GoldenGate for heterogeneous real time replication from HP (Tandem) NonStop to SQL Server and emphasized the need for using standard naming conventions for when customers configure GoldenGate, as the practices is immensely helpful when debugging a problem. Joy Mathew and Venkat Govindarajan from Comcast described how they have used GoldenGate for over a decade and their experiences of using the product for replicating data from HP nonstop to Terdata. Serkan Karatas from Turk Telekom dove into using Oracle GoldenGate and the value of archiving data in extremely large databases, which in Turk Telekoms case resulted in a 1 month ROI for the entire project. Thanks again to our panelist and audience participants for making the session interactive and informative. For Wednesday we have a number of sessions available to attendees plus two hands-on labs, which I have listed below. If you are unable to attend our hands-on lab for Oracle GoldenGate Veridata, it is available online at youtube.com. Sessions 11:45 AM - 12:45 PM Best Practices for High Availability with Oracle GoldenGate on Oracle Exadata -Moscone South - 102 1:15 PM - 2:15 PM Customer Perspectives: Oracle Data Integrator -Marriott Marquis - Golden Gate C3 Oracle GoldenGate Case Study: Real-Time Operational Reporting Deployment at Oracle -Moscone West - 2003 Data Preparation and Ongoing Governance with the Oracle Enterprise Data Quality Platform -Moscone West - 3000 3:30 PM - 4:30 PM Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active -Moscone West - 3000 5:00 PM - 6:00 PM Tuning and Troubleshooting Oracle GoldenGate on Oracle Database -Moscone South - 102 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Hands-on Labs 10:15 AM - 11:15 AM Introduction to Oracle GoldenGate Veridata Marriott Marquis - Salon 1/2 11:45 AM - 12:45 PM Oracle Data Integrator and Oracle SOA Suite: Hands-on Lab -Marriott Marquis - Salon 1/2 If you are at OpenWorld please join us in these sessions. For a full review of data integration track at OpenWorld please see our Focus-On Document.

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Conducting Effective Web Meetings

- by BuckWoody

There are several forms of corporate communication. From immediate, rich communications like phones and IM messaging to historical transactions like e-mail, there are a lot of ways to get information to one or more people. From time to time, it's even useful to have a meeting. (This is where a witty picture of a guy sleeping in a meeting goes. I won't bother actually putting one here; you're already envisioning it in your mind) Most meetings are pointless, and a complete waste of time. This is the fault, completely and solely, of the organizer. It's because he or she hasn't thought things through enough to think about alternate forms of information passing. Here's the criteria for a good meeting - whether in-person or over the web: 100% of the content of a meeting should require the participation of 100% of the attendees for 100% of the time It doesn't get any simpler than that. If it doesn't meet that criteria, then don't invite that person to that meeting. If you're just conveying information and no one has the need for immediate interaction with that information (like telling you something that modifies the message), then send an e-mail. If you're a manager, and you need to get status from lots of people, pick up the phone.If you need a quick answer, use IM. I once had a high-level manager that called frequent meetings. His real need was status updates on various processes, so 50 of us would sit in a room while he asked each one of us questions. He believed this larger meeting helped us "cross pollinate ideas". In fact, it was a complete waste of time for most everyone, except in the one or two moments that they interacted with him. So I wrote some code for a Palm Pilot (which was a kind of SmartPhone but with no phone and no real graphics, but this was in the days when we had just discovered fire and the wheel, although the order of those things is still in debate) that took an average of the salaries of the people in the room (I guessed at it) and ran a timer which multiplied the number of people against the salaries. I left that running in plain sight for him, and when he asked about it, I explained how much the meetings were really costing the company. We had far fewer meetings after. Meetings are now web-enabled. I believe that's largely a good thing, since it saves on travel time and allows more people to participate, but I think the rule above still holds. And in fact, there are some other rules that you should follow to have a great meeting - and fewer of them. Be Clear About the Goal This is important in any meeting, but all of us have probably gotten an invite with a web link and an ambiguous title. Then you get to the meeting, and it's a 500-level deep-dive on something everyone expects you to know. This is unfair to the "expert" and to the participants. I always tell people that invite me to a meeting that I will be as detailed as I can - but the more detail they can tell me about the questions, the more detailed I can be in my responses. Granted, there are times when you don't know what you don't know, but the more you can say about the topic the better. There's another point here - and it's that you should have a clearly defined "win" for the meeting. When the meeting is over, and everyone goes back to work, what were you expecting them to do with the information? Have that clearly defined in your head, and in the meeting invite. Understand the Technology There are several web-meeting clients out there. I use them all, since I meet with clients all over the world. They all work differently - so I take a few moments and read up on the different clients and find out how I can use the tools properly. I do this with the technology I use for everything else, and it's important to understand it if the meeting is to be a success. If you're running the meeting, know the tools. I don't care if you like the tools or not, learn them anyway. Don't waste everyone else's time just because you're too bitter/snarky/lazy to spend a few minutes reading. Check your phone or mic. Check your video size. Install (and learn to use) ZoomIT (http://technet.microsoft.com/en-us/sysinternals/bb897434.aspx). Format your slides or screen or output correctly. Learn to use the voting features of the meeting software, and especially it's whiteboard features. Figure out how multiple monitors work. Try a quick meeting with someone to test all this. Do this *before* you invite lots of other people to your meeting. Use a WebCam I'm not a pretty man. I have a face fit for radio. But after attending a meeting with clients where one Microsoft person used a webcam and another did not, I'm convinced that people pay more attention when a face is involved. There are tons of studies around this, or you can take my word for it, but toss a shirt on over those pajamas and turn the webcam on. Set Up Early Whether you're attending or leading the meeting, don't wait to sign on to the meeting at the time when it starts. I can almost plan that a 10:00 meeting will actually start at 10:10 because the participants/leader is just now installing the web client for the meeting at 10:00. Sign on early, go on mute, and then wait for everyone to arrive. Mute When Not Talking No one wants to hear your screaming offspring / yappy dog / other cubicle conversations / car wind noise (are you driving in a desert storm or something?) while the person leading the meeting is trying to talk. I use the Lync software from Microsoft for my meetings, and I mute everyone by default, and then tell them to un-mute to talk to the group. Share Collateral If you have a PowerPoint deck, mail it out in case you have a tech failure. If you have a document, share it as an attachment to the meeting. Don't make people ask you for the information - that's why you're there to begin with. Even better, send it out early. "But", you say, "then no one will come to the meeting if they have the deck first!" Uhm, then don't have a meeting. Send out the deck and a quick e-mail and let everyone get on with their productive day. Set Actions At the Meeting A meeting should have some sort of outcome (see point one). That means there are actions to take, a follow up, or some deliverable. Otherwise, it's an e-mail. At the meeting, decide who will do what, when things are needed, and so on. And avoid, if at all possible, setting up another meeting, unless absolutely necessary. So there you have it. Whether it's on-premises or on the web, meetings are a necessary evil, and should be treated that way. Like politicians, you should have as few of them as are necessary to keep the roads paved and public libraries open.

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The Madness of March

- by Kristin Rose

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As many are aware, March Madness is well underway and continues to be a time when college basketball teams get together to bring their A-game to the court. Here at Oracle we also like to bring our A-game, and that includes some new players and talent from our newly acquired companies. Each new acquisition expands Oracle’s solution portfolio, fills customer requirements, and ultimately brings greater opportunities for partners. OPN follows a consistent approach to delivering key information about these acquisitions to you in a timely manner. We do this so partners can get educated, get trained and gain access to demand gen and sales tools. Through this slam dunk of a process we provide (using Pillar Data Systems as an example): A welcome page where partners can download information and learn how to sell and maximize sales returns. A Discovery section where partners can listen to key Oracle Executives speak about the many benefits this new solution brings, as well review a FAQ sheet. A Prepare section where partners can learn about the product strategies and the different OPN Knowledge Zones that have become available. A Sell and Deliver section that partners can leverage when discussing product positioning and functionality, as well as gain access to relevant deliverables. Just as any competitive team strives to be #1, Oracle also wants to stay best-in-class which is why we have recently joined forces with some ‘baller’ companies such as RightNow, Endeca and Pillar Axiom to secure our place in the industry bracket. By running our 3-2 Oracle play and bringing in our newly acquired products, we are able to deliver a solid, expanded solution to our partners. These and many other MVP companies have helped Oracle broaden its offerings and score big. Watch the half time show below to find out what Judson thinks about Oracle’s current offerings: Mergers and acquisitions are a strategic part of how we currently go to market. If you haven’t done so already, dribble down or post up and visit the Acquisition Catalog to learn more about Oracle’s acquired products and the unique benefits they can bring to your own court. Or click here to learn about the ways of monetizing opportunities through Oracle acquisitions. Until Next Time, It’s Game Time, The OPN Communications Team Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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Session Report - Modern Software Development Anti-Patterns

- by Janice J. Heiss

In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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Most Innovative IDM Projects: Awards at OpenWorld

- by Tanu Sood

On Tuesday at Oracle OpenWorld 2012, Oracle recognized the winners of Innovation Awards 2012 at a ceremony presided over by Hasan Rizvi, Executive Vice President at Oracle. Oracle Fusion Middleware Innovation Awards recognize customers for achieving significant business value through innovative uses of Oracle Fusion Middleware offerings. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. This year’s Award honors customers for their cutting-edge solutions driving business innovation and IT modernization using Oracle Fusion Middleware. The program has grown over the past 6 years, receiving a record number of nominations from customers around the globe. The winners were selected by a panel of judges that ranked each nomination across multiple different scoring categories. Congratulations to both Avea and ETS for winning this year’s Innovation Award for Identity Management. Identity Management Innovation Award 2012 Winner – Avea Company: Founded in 2004, AveA is the sole GSM 1800 mobile operator of Turkey and has reached a nationwide customer base of 12.8 million as of the end of 2011 Region: Turkey (EMEA) Products: Oracle Identity Manager, Oracle Identity Analytics, Oracle Access Management Suite Business Drivers: · To manage the agility and scale required for GSM Operations and enable call center efficiency by enabling agents to change their identity profiles (accounts and entitlements) rapidly based on call load. · Enhance user productivity and call center efficiency with self service password resets · Enforce compliance and audit reporting · Seamless identity management between AveA and parent company Turk Telecom Innovation and Results: · One of the first Sun2Oracle identity management migrations designed for high performance provisioning and trusted reconciliation built with connectors developed on the ICF architecture that provides custom user interfaces for dynamic and rapid management of roles and entitlements along with entitlement level attestation using closed loop remediation between Oracle Identity Manager and Oracle Identity Analytics. · Dramatic reduction in identity administration and call center password reset tasks leading to 20% reduction in administration costs and 95% reduction in password related calls. · Enhanced user productivity by up to 25% to date · Enforced enterprise security and reduced risk · Cost-effective compliance management · Looking to seamlessly integrate with parent and sister companies’ infrastructure securely. Identity Management Innovation Award 2012 Winner – Education Testing Service (ETS) See last year's winners here --Company: ETS is a private nonprofit organization devoted to educational measurement and research, primarily through testing. Region: U.S.A (North America) Products: Oracle Access Manager, Oracle Identity Federation, Oracle Identity Manager Business Drivers: ETS develops and administers more than 50 million achievement and admissions tests each year in more than 180 countries, at more than 9,000 locations worldwide. As the business becomes more globally based, having a robust solution to security and user management issues becomes paramount. The organizations was looking for: · Simplified user experience for over 3000 company users and more than 6 million dynamic student and staff population · Infrastructure and administration cost reduction · Managing security risk by controlling 3rd party access to ETS systems · Enforce compliance and manage audit reporting · Automate on-boarding and decommissioning of user account to improve security, reduce administration costs and enhance user productivity · Improve user experience with simplified sign-on and user self service Innovation and Results: 1. Manage Risk · Centralized system to control user access · Provided secure way of accessing service providers' application using federated SSO. · Provides reporting capability for auditing, governance and compliance. 2. Improve efficiency · Real-Time provisioning to target systems · Centralized provisioning system for user management and access controls. · Enabling user self services. 3. Reduce cost · Re-using common shared services for provisioning, SSO, Access by application reducing development cost and time. · Reducing infrastructure and maintenance cost by decommissioning legacy/redundant IDM services. · Reducing time and effort to implement security functionality in business applications (“onboard” instead of new development). ETS was able to fold in new and evolving requirement in addition to the initial stated goals realizing quick ROI and successfully meeting business objectives. Congratulations to the winners once again. We will be sure to bring you more from these Innovation Award winners over the next few months.

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jqGrid - dynamically load different drop down values for different rows depending on another column value

- by Renso

Goal: As we all know the jqGrid examples in the demo and the Wiki always refer to static values for drop down boxes. This of course is a personal preference but in dynamic design these values should be populated from the database/xml file, etc, ideally JSON formatted. Can you do this in jqGrid, yes, but with some custom coding which we will briefly show below (refer to some of my other blog entries for a more detailed discussion on this topic). What you CANNOT do in jqGrid, referrign here up and to version 3.8.x, is to load different drop down values for different rows in the jqGrid. Well, not without some trickery, which is what this discussion is about. Issue: Of course the issue is that jqGrid has been designed for high performance and thus I have no issue with them loading a reference to a single drop down values list for every column. This way if you have 500 rows or one, each row only refers to a single list for that particuolar column. Nice! SO how easy would it be to simply traverse the grid once loaded on gridComplete or loadComplete and simply load the select tag's options from scratch, via ajax, from memory variable, hard coded etc? Impossible! Since their is no embedded SELECT tag within each cell containing the drop down values (remeber it only has a reference to that list in memory), all you will see when you inspect the cell prior to clicking on it, or even before and on beforeEditCell, is an empty <TD></TD>. When trying to load that list via a click event on that cell will temporarily load the list but jqGrid's last internal callback event will remove it and replace it with the old one, and you are back to square one. Solution: Yes, after spending a few hours on this found a solution to the problem that does not require any updates to jqGrid source code, thank GOD! Before we get into the coding details, the solution here can of course be customized to suite your specific needs, this one loads the entire drop down list that would be needed across all rows once into global variable. I then parse this object that contains all the properties I need to filter the rows depending on which ones I want the user to see based off of another cell value in that row. This only happens when clicking the cell, so no performance penalty. You may of course to load it via ajax when the user clicks the cell, but I found it more effecient to load the entire list as part of jqGrid's normal editoptions: { multiple: false, value: listingStatus } colModel options which again keeps only a reference to the sinlge list, no duplciation. Lets get into the meat and potatoes of it. var acctId = $('#Id').val(); var data = $.ajax({ url: $('#ajaxGetAllMaterialsTrackingLookupDataUrl').val(), data: { accountId: acctId }, dataType: 'json', async: false, success: function(data, result) { if (!result) alert('Failure to retrieve the Alert related lookup data.'); } }).responseText; var lookupData = eval('(' + data + ')'); var listingCategory = lookupData.ListingCategory; var listingStatus = lookupData.ListingStatus; var catList = '{'; $(lookupData.ListingCategory).each(function() { catList += this.Id + ':"' + this.Name + '",'; }); catList += '}'; var lastsel; var ignoreAlert = true; $(item) .jqGrid({ url: listURL, postData: '', datatype: "local", colNames: ['Id', 'Name', 'Commission Rep', 'Business Group', 'Order Date', 'Edit', 'TBD', 'Month', 'Year', 'Week', 'Product', 'Product Type', 'Online/ Magazine', 'Materials', 'Special Placement', 'Logo', 'Image', 'Text', 'Contact Info', 'Everthing In', 'Category', 'Status'], colModel: [ { name: 'Id', index: 'Id', hidden: true, hidedlg: true }, { name: 'AccountName', index: 'AccountName', align: "left", resizable: true, search: true, width: 100 }, { name: 'OnlineName', index: 'OnlineName', align: 'left', sortable: false, width: 80 }, { name: 'ListingCategoryName', index: 'ListingCategoryName', width: 85, editable: true, hidden: false, edittype: "select", editoptions: { multiple: false, value: eval('(' + catList + ')') }, editrules: { required: false }, formatoptions: { disabled: false} } ], jsonReader: { root: "List", page: "CurrentPage", total: "TotalPages", records: "TotalRecords", userdata: "Errors", repeatitems: false, id: "0" }, rowNum: $rows, rowList: [10, 20, 50, 200, 500, 1000, 2000], imgpath: jQueryImageRoot, pager: $(item + 'Pager'), shrinkToFit: true, width: 1455, recordtext: 'Traffic lines', sortname: 'OrderDate', viewrecords: true, sortorder: "asc", altRows: true, cellEdit: true, cellsubmit: "remote", cellurl: editURL + '?rows=' + $rows + '&page=1', loadComplete: function() { }, gridComplete: function() { }, loadError: function(xhr, st, err) { }, afterEditCell: function(rowid, cellname, value, iRow, iCol) { var select = $(item).find('td.edit-cell select'); $(item).find('td.edit-cell select option').each(function() { var option = $(this); var optionId = $(this).val(); $(lookupData.ListingCategory).each(function() { if (this.Id == optionId) { if (this.OnlineName != $(item).getCell(rowid, 'OnlineName')) { option.remove(); return false; } } }); }); }, search: true, searchdata: {}, caption: "List of all Traffic lines", editurl: editURL + '?rows=' + $rows + '&page=1', hiddengrid: hideGrid Here is the JSON data returned via the ajax call during the jqGrid function call above (NOTE it must be { async: false}: {"ListingCategory":[{"Id":29,"Name":"Document Imaging & Management","OnlineName":"RF Globalnet"} ,{"Id":1,"Name":"Ancillary Department Hardware","OnlineName":"Healthcare Technology Online"} ,{"Id":2,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":3,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":4,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":5,"Name":"Document Imaging & Management","OnlineName":"Healthcare Technology Online"} ,{"Id":6,"Name":"Document Imaging & Management","OnlineName":"Healthcare Technology Online"} ,{"Id":7,"Name":"EMR/EHR Software","OnlineName":"Healthcare Technology Online"}]} I only need the Id and Name for the drop down list, but the third column in the JSON object is important, it is the only that I match up with the OnlineName in the jqGrid column, and then in the loop during afterEditCell simply remove the ones I don't want the user to see. That's it!

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Secure Your Wireless Router: 8 Things You Can Do Right Now

- by Chris Hoffman

A security researcher recently discovered a backdoor in many D-Link routers, allowing anyone to access the router without knowing the username or password. This isn’t the first router security issue and won’t be the last. To protect yourself, you should ensure that your router is configured securely. This is about more than just enabling Wi-Fi encryption and not hosting an open Wi-Fi network. Disable Remote Access Routers offer a web interface, allowing you to configure them through a browser. The router runs a web server and makes this web page available when you’re on the router’s local network. However, most routers offer a “remote access” feature that allows you to access this web interface from anywhere in the world. Even if you set a username and password, if you have a D-Link router affected by this vulnerability, anyone would be able to log in without any credentials. If you have remote access disabled, you’d be safe from people remotely accessing your router and tampering with it. To do this, open your router’s web interface and look for the “Remote Access,” “Remote Administration,” or “Remote Management” feature. Ensure it’s disabled — it should be disabled by default on most routers, but it’s good to check. Update the Firmware Like our operating systems, web browsers, and every other piece of software we use, router software isn’t perfect. The router’s firmware — essentially the software running on the router — may have security flaws. Router manufacturers may release firmware updates that fix such security holes, although they quickly discontinue support for most routers and move on to the next models. Unfortunately, most routers don’t have an auto-update feature like Windows and our web browsers do — you have to check your router manufacturer’s website for a firmware update and install it manually via the router’s web interface. Check to be sure your router has the latest available firmware installed. Change Default Login Credentials Many routers have default login credentials that are fairly obvious, such as the password “admin”. If someone gained access to your router’s web interface through some sort of vulnerability or just by logging onto your Wi-Fi network, it would be easy to log in and tamper with the router’s settings. To avoid this, change the router’s password to a non-default password that an attacker couldn’t easily guess. Some routers even allow you to change the username you use to log into your router. Lock Down Wi-Fi Access If someone gains access to your Wi-Fi network, they could attempt to tamper with your router — or just do other bad things like snoop on your local file shares or use your connection to downloaded copyrighted content and get you in trouble. Running an open Wi-Fi network can be dangerous. To prevent this, ensure your router’s Wi-Fi is secure. This is pretty simple: Set it to use WPA2 encryption and use a reasonably secure passphrase. Don’t use the weaker WEP encryption or set an obvious passphrase like “password”. Disable UPnP A variety of UPnP flaws have been found in consumer routers. Tens of millions of consumer routers respond to UPnP requests from the Internet, allowing attackers on the Internet to remotely configure your router. Flash applets in your browser could use UPnP to open ports, making your computer more vulnerable. UPnP is fairly insecure for a variety of reasons. To avoid UPnP-based problems, disable UPnP on your router via its web interface. If you use software that needs ports forwarded — such as a BitTorrent client, game server, or communications program — you’ll have to forward ports on your router without relying on UPnP. Log Out of the Router’s Web Interface When You’re Done Configuring It Cross site scripting (XSS) flaws have been found in some routers. A router with such an XSS flaw could be controlled by a malicious web page, allowing the web page to configure settings while you’re logged in. If your router is using its default username and password, it would be easy for the malicious web page to gain access. Even if you changed your router’s password, it would be theoretically possible for a website to use your logged-in session to access your router and modify its settings. To prevent this, just log out of your router when you’re done configuring it — if you can’t do that, you may want to clear your browser cookies. This isn’t something to be too paranoid about, but logging out of your router when you’re done using it is a quick and easy thing to do. Change the Router’s Local IP Address If you’re really paranoid, you may be able to change your router’s local IP address. For example, if its default address is 192.168.0.1, you could change it to 192.168.0.150. If the router itself were vulnerable and some sort of malicious script in your web browser attempted to exploit a cross site scripting vulnerability, accessing known-vulnerable routers at their local IP address and tampering with them, the attack would fail. This step isn’t completely necessary, especially since it wouldn’t protect against local attackers — if someone were on your network or software was running on your PC, they’d be able to determine your router’s IP address and connect to it. Install Third-Party Firmwares If you’re really worried about security, you could also install a third-party firmware such as DD-WRT or OpenWRT. You won’t find obscure back doors added by the router’s manufacturer in these alternative firmwares. Consumer routers are shaping up to be a perfect storm of security problems — they’re not automatically updated with new security patches, they’re connected directly to the Internet, manufacturers quickly stop supporting them, and many consumer routers seem to be full of bad code that leads to UPnP exploits and easy-to-exploit backdoors. It’s smart to take some basic precautions. Image Credit: Nuscreen on Flickr

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stunnel crashing

- by Jay

I'm trying to use stunnel to secure a legacy application's communications. I can't seem to get it setup and working. Can anyone provide any hints where I'm going wrong? Here's what I'm trying to accomplish: A windows service on a client machine connects to a server on port 7000 using TCP. I'd like to encrypt the communication between client and server. Here's what I've tried: Created a new server that accepts ssl connections on port 7443. Got a certificate for the server and installed it. That seems to work with my test setup. Installed stunnel on my windows machine (version 7.43 from the distribution archive file). Installed libssl32.dll and libeay32.dll in the same directory as stunnel.exe ( from the openssl-0.9.8h-1 binary distribution). Installed it as a service using "stunnel -install" Configured stunnel as follows: debug=7 output=C:\p4\internal\Utility\Proxy\proxy.log service=Proxy taskbar=no [exchange] accept=7000 client=yes connect=proxy.blah.com:7443 I changed my hosts file to trick the old application into connecting through stunnel: server.blah.com 127.0.0.1 # when client looks up server it goes to stunnel proxy.blah.com IP-address-of-server.blah.com # stunnel connects to new server "server.blah.com" now resolves to the machine it's running on (i.e. stunnel). "proxy.blah.com" goes to the real server. stunnel should connect to the server. I start the stunnel service and try to connect. It looks like it's working but the stunnel service just shuts down with no message. 2010.04.19 13:16:21 LOG5[4924:3716]: stunnel 4.33 on x86-pc-mingw32-gnu with OpenSSL 0.9.8h 28 May 2008 2010.04.19 13:16:21 LOG5[4924:3716]: Threading:WIN32 SSL:ENGINE Sockets:SELECT,IPv6 2010.04.19 13:16:49 LOG5[4924:3748]: Service exchange accepted connection from 127.0.0.1:4134 2010.04.19 13:16:49 LOG6[4924:3748]: connect_blocking: connecting x.80.60.32:7443 2010.04.19 13:16:49 LOG5[4924:3748]: connect_blocking: connected x.80.60.32:7443 2010.04.19 13:16:49 LOG5[4924:3748]: Service exchange connected remote server from x.253.120.19:4135 2010.04.19 13:20:24 LOG5[3668:3856]: Reading configuration from file stunnel.conf 2010.04.19 13:20:24 LOG7[3668:3856]: Snagged 64 random bytes from C:/.rnd 2010.04.19 13:20:24 LOG7[3668:3856]: Wrote 1024 new random bytes to C:/.rnd 2010.04.19 13:20:24 LOG7[3668:3856]: RAND_status claims sufficient entropy for the PRNG 2010.04.19 13:20:24 LOG7[3668:3856]: PRNG seeded successfully 2010.04.19 13:20:24 LOG7[3668:3856]: SSL context initialized for service exchange 2010.04.19 13:20:24 LOG5[3668:3856]: Configuration successful 2010.04.19 13:20:24 LOG5[3668:3856]: No limit detected for the number of clients 2010.04.19 13:20:24 LOG7[3668:3856]: FD=312 in non-blocking mode 2010.04.19 13:20:24 LOG7[3668:3856]: Option SO_REUSEADDR set on accept socket 2010.04.19 13:20:24 LOG7[3668:3856]: Service exchange bound to 0.0.0.0:7000 2010.04.19 13:20:24 LOG7[3668:3856]: Service exchange opened FD=312 2010.04.19 13:20:24 LOG5[3668:3856]: stunnel 4.33 on x86-pc-mingw32-gnu with OpenSSL 0.9.8h 28 May 2008 2010.04.19 13:20:24 LOG5[3668:3856]: Threading:WIN32 SSL:ENGINE Sockets:SELECT,IPv6 2010.04.19 13:21:02 LOG7[3668:4556]: Service exchange accepted FD=372 from 127.0.0.1:4156 2010.04.19 13:21:02 LOG7[3668:4556]: Creating a new thread 2010.04.19 13:21:02 LOG7[3668:4556]: New thread created 2010.04.19 13:21:02 LOG7[3668:3756]: Service exchange started 2010.04.19 13:21:02 LOG7[3668:3756]: FD=372 in non-blocking mode 2010.04.19 13:21:02 LOG5[3668:3756]: Service exchange accepted connection from 127.0.0.1:4156 2010.04.19 13:21:02 LOG7[3668:3756]: FD=396 in non-blocking mode 2010.04.19 13:21:02 LOG6[3668:3756]: connect_blocking: connecting x.80.60.32:7443 2010.04.19 13:21:02 LOG7[3668:3756]: connect_blocking: s_poll_wait x.80.60.32:7443: waiting 10 seconds 2010.04.19 13:21:02 LOG5[3668:3756]: connect_blocking: connected x.80.60.32:7443 2010.04.19 13:21:02 LOG5[3668:3756]: Service exchange connected remote server from x.253.120.19:4157 2010.04.19 13:21:02 LOG7[3668:3756]: Remote FD=396 initialized 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): before/connect initialization 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 write client hello A 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 read server hello A 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 read server certificate A 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 read server done A 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 write client key exchange A 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 write change cipher spec A 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 write finished A 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 flush data 2010.04.19 13:21:02 LOG7[3668:3756]: SSL state (connect): SSLv3 read finished A The client thinks the connection is closed: No connection could be made because the target machine actively refused it 127.0.0.1:7000 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.Sockets.Socket.Connect(EndPoint remoteEP) at Service.ConnUtility.Connect() Any suggestions?

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Using Definition of Done to Drive Agile Maturity

- by Dylan Smith

I’ve been an Agile Coach at a lot of different clients over the years, and I want to share an approach I use to help them adopt and mature over time. It’s important to realize that “Agile” is not a black/white yes/no thing. Teams can be varying degrees of agile. I think of this as their agile maturity level. When I coach teams I want them to start out being a little agile, and get more agile as they mature. The approach I teach them is to use the definition of done as a technique to continuously improve their agile maturity over time. We’re probably all familiar with the concept of “Done Done” that represents what *actually* being done a feature means. Not just when a developer says he’s done right after he writes that last line of code that makes the feature kind-of work. Done Done means the coding is done, it’s been tested, installers and deployment packages have been created, user manuals have been updated, architecture docs have been updated, etc. To enable teams to internalize the concept of “Done Done”, they usually get together and come up with their Definition of Done (DoD) that defines all the activities that need to be completed before a feature is considered Done Done. The Done Done technique typically is applied only to features (aka User Stories). What I do is extend this to apply to several concepts such as User Stories, Sprints, Releases (and sometimes Check-Ins). During project kick-off I’ll usually sit down with the team and go through an exercise of creating DoD’s for each of these concepts (Stories/Sprints/Releases). We’ll usually start by just brainstorming a bunch of activities that could end up in these various DoD’s. Here’s some examples: Code Reviews StyleCop FxCop User Manuals Updated Architecture Docs Updated Tested by QA Tested by UAT Installers Created Support Knowledge Base Updated Deployment Instructions (for Ops) written Automated Unit Tests Run Automated Integration Tests Run Then we start by arranging these activities into the place they occur today (e.g. Do you do UAT testing only once per release? every sprint? every feature?). If the team was previously Waterfall most of these activities probably end up in the Release DoD. An extremely mature agile team would probably have most of these activities in the DoD for the User Stories (because an extremely mature agile team will probably do continuous deployment and release every story). So what we need to do as a team, is work to move these activities from their current home (Release DoD) down into the Sprint DoD and eventually into the User Story DoD (and maybe into the lower-level Check-In DoD if we decide to use that). We don’t have to move them all down to User Story immediately, but as a team we figure out what we think we’re capable of moving down to the Sprint cycle, and Story cycle immediately, and that becomes our starting DoD’s. Over time the team makes an effort to continue moving activities down from Release->Sprint->Story as they become more agile and more mature. I try to encourage them to envision a world in which they deploy to production as each User Story is completed. They would need to be updating User Manuals, creating installers, doing UAT testing (typical Release cycle activities) on every single User Story. They may never actually reach that point, but they should envision that, and strive to keep driving the activities down closer to the User Story cycle s they mature. This is a great technique to give a team an easy-to-follow roadmap to mature their agile practices over time. Sure there’s other aspects to maturity outside of this, but it’s a great technique, that’s easy to visualize, to drive agility into the team. Just keep moving those activities (aka “gates”) down the board from Release->Sprint->Story. I’ll try to give an example of what a recent client of mine had for their DoD’s (this is from memory, so probably not 100% accurate): Release Create/Update deployment Instructions For Ops Instructional Videos Updated Run manual regression test suite UAT Testing In this case that meant deploying to an environment shared across the enterprise that mirrored production and asking other business groups to test their own apps to ensure we didn’t break anything outside our system Sprint Deploy to UAT Environment But not necessarily actually request UAT testing occur User Guides updated Sprint Features Video Created In this case we decided to create a video each sprint showing off the progress (video version of Sprint Demo) User Story Manual Test scripts developed and run Tested by BA Deployed in shared QA environment Using automated deployment process Peer Code Review Code Check-In Compiled (warning-free) Passes StyleCop Passes FxCop Create installer packages Run Automated Tests Run Automated Integration Tests PS – One of my clients had a great question when we went through this activity. They said that if a Sprint is by definition done when the end-date rolls around (time-boxed), isn’t a DoD on a sprint meaningless – it’s done on the end-date regardless of whether those other activities are complete or not? My answer is that while that statement is true – the sprint is done regardless when the end date rolls around – if the DoD activities haven’t been completed I would consider the Sprint a failure (similar to not completing what was committed/planned – failure may be too strong a word but you get the idea). In the Retrospective that will become an agenda item to discuss and understand why we weren’t able to complete the activities we agreed would need to be completed each Sprint.

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Take Two: Comparing JVMs on ARM/Linux

- by user12608080

Although the intent of the previous article, entitled Comparing JVMs on ARM/Linux, was to introduce and highlight the availability of the HotSpot server compiler (referred to as c2) for Java SE-Embedded ARM v7, it seems, based on feedback, that everyone was more interested in the OpenJDK comparisons to Java SE-E. In fact there were two main concerns: The fact that the previous article compared Java SE-E 7 against OpenJDK 6 might be construed as an unlevel playing field because version 7 is newer and therefore potentially more optimized. That the generic compiler settings chosen to build the OpenJDK implementations did not put those versions in a particularly favorable light. With those considerations in mind, we'll institute the following changes to this version of the benchmarking: In order to help alleviate an additional concern that there is some sort of benchmark bias, we'll use a different suite, called DaCapo. Funded and supported by many prestigious organizations, DaCapo's aim is to benchmark real world applications. Further information about DaCapo can be found at http://dacapobench.org. At the suggestion of Xerxes Ranby, who has been a great help through this entire exercise, a newer Linux distribution will be used to assure that the OpenJDK implementations were built with more optimal compiler settings. The Linux distribution in this instance is Ubuntu 11.10 Oneiric Ocelot. Having experienced difficulties getting Ubuntu 11.10 to run on the original D2Plug ARMv7 platform, for these benchmarks, we'll switch to an embedded system that has a supported Ubuntu 11.10 release. That platform is the Freescale i.MX53 Quick Start Board. It has an ARMv7 Coretex-A8 processor running at 1GHz with 1GB RAM. We'll limit comparisons to 4 JVM implementations: Java SE-E 7 Update 2 c1 compiler (default) Java SE-E 6 Update 30 (c1 compiler is the only option) OpenJDK 6 IcedTea6 1.11pre 6b23~pre11-0ubuntu1.11.10.2 CACAO build 1.1.0pre2 OpenJDK 6 IcedTea6 1.11pre 6b23~pre11-0ubuntu1.11.10.2 JamVM build-1.6.0-devel Certain OpenJDK implementations were eliminated from this round of testing for the simple reason that their performance was not competitive. The Java SE 7u2 c2 compiler was also removed because although quite respectable, it did not perform as well as the c1 compilers. Recall that c2 works optimally in long-lived situations. Many of these benchmarks completed in a relatively short period of time. To get a feel for where c2 shines, take a look at the first chart in this blog. The first chart that follows includes performance of all benchmark runs on all platforms. Later on we'll look more at individual tests. In all runs, smaller means faster. The DaCapo aficionado may notice that only 10 of the 14 DaCapo tests for this version were executed. The reason for this is that these 10 tests represent the only ones successfully completed by all 4 JVMs. Only the Java SE-E 6u30 could successfully run all of the tests. Both OpenJDK instances not only failed to complete certain tests, but also experienced VM aborts too. One of the first observations that can be made between Java SE-E 6 and 7 is that, for all intents and purposes, they are on par with regards to performance. While it is a fact that successive Java SE releases add additional optimizations, it is also true that Java SE 7 introduces additional complexity to the Java platform thus balancing out any potential performance gains at this point. We are still early into Java SE 7. We would expect further performance enhancements for Java SE-E 7 in future updates. In comparing Java SE-E to OpenJDK performance, among both OpenJDK VMs, Cacao results are respectable in 4 of the 10 tests. The charts that follow show the individual results of those four tests. Both Java SE-E versions do win every test and outperform Cacao in the range of 9% to 55%. For the remaining 6 tests, Java SE-E significantly outperforms Cacao in the range of 114% to 311% So it looks like OpenJDK results are mixed for this round of benchmarks. In some cases, performance looks to have improved. But in a majority of instances, OpenJDK still lags behind Java SE-Embedded considerably. Time to put on my asbestos suit. Let the flames begin...

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The Best BPM Journey: More Exciting Destinations with Process Accelerators

- by Cesare Rotundo

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