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  • Announcing the New Virtual Briefing Center

    - by Theresa Hickman
    Do you want to hear about real-world customer success stories? Or listen to Oracle Application leaders discuss the value in the latest releases of Oracle Application products? Do you want one place to download up-to-date content, including white papers, podcasts, webcasts and presentations? Did you miss the Virtual Trade Show at the beginning of 2011? If you answered yes to any of these questions, then the Virtual Briefing Center is the place to get up-to-date Oracle product information for Oracle E-Business Suite, PeopleSoft, JD Edwards, Fusion, Siebel and Hyperion across multiple product areas from financials, procurement, supply chain, CRM, Performance Management, and more. Every month we will have "Monthly Spotlights" to showcase new content. The following lists the upcoming live webcasts in July 2011: Weds. July 6, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear about Amway’s upgrade to Oracle E-Business Suite 12.1 and how they stabilized financial modules, especially the month-end close processes. Thurs. July 14, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear West Corporation share their PeopleSoft 9.1 upgrade, resulting in improved self-service, more robust reporting capabilities and new workflow and processes. Thurs. July 21, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Learn how MFlex improved their operations, saved manpower and reduced time to close with their upgrade to JD Edwards EnterpriseOne 9.0. Thurs. July 28, 2011 at 9:00 a.m. PST/12:00 p.m. EST: IEEE discusses their upgrade to Siebel 8.1 using open web service architecture for faster SOA enablement allowing them to scale their membership capacity by 250%. If you cannot attend any of the above live events, that's OK because each of the webcasts in this series will be recorded and available on demand. And for you Financials folks who may have missed the webcasts from the Virtual Trade Show earlier this year, you can view them on demand by Visiting the Resource Library: Planning Your Successful Upgrade to Oracle E-Business Suite Financials 12.1. In this session, Bryant and Stratton College talk about their upgrade. Planning Your Successful Upgrade to PeopleSoft Financials 9.1. In this session, the University of Central Florida share their upgrade story. Fusion Financials: The New Standard for Finance. In this session, Terrance Wampler, the VP of Financial Application Strategy discusses the business value of Oracle's next generation financial applications and how customers can take advantage of Fusion Financials alongside their existing investments. What are you waiting for? Register now!

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  • Speaking - Automate Your ETL Infrastructure with SSIS and PowerShell

    - by AllenMWhite
    Today at 4:45PM EDT I'm presenting a new session using PowerShell to auto-generate SSIS packages via the BIML language. The really cool thing is that this session will be live broadcast on PASS TV! You can view the session by clicking on this link . If you have questions for me during the session, you can send them to me via Twitter using this hashtag: #posh2biml Brian Davis, my good friend from the Ohio North SQL Server Users Group, will be monitoring that hashtag and feeding me the questions that...(read more)

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  • USB: Missing Operating System - MAC

    - by Viraj Rao
    Have installed Ubuntu 11.10 on USB using Live CD. Followed the steps as provided in below link https://help.ubuntu.com/community/MactelSupportTeam/AppleIntelInstallation After installation is complete in Refit menu, when i click on Linux icon I receive "Missing Operating System" message. I followed the steps provided in the below link from this forum, but am still receiving the same message. Unable to boot: Missing Operating system Any assistance is highly appreciated.

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  • Tap into MySQL's Amazing Performance Results with the Performance Tuning Course

    - by Antoinette O'Sullivan
    Want to leverage the high-speed load utilities, distinctive memory caches, full text indexes, and other performance-enhancing mechanisms that MySQL offers to fuel today's critical business systems. The authentic MySQL Performance Tuning course, in 4 days, teaches you to evaluate the MySQL architecture, learn to use the tools, configure the database for performance, tune application and SQL code, tune the server, examine the storage engines, assess the application architecture, and learn general tuning concepts. You can take this course in one the following three ways: Training-on-Demand: Access the streaming video, instructor delivery of this course from your own desk, at your own pace. Book time for hands-on practice when it suits you. Live-Virtual Class: Take this instructor-led class live from your own desk. With 700 events on the schedule you are sure to find a time and date to suit you! In-Class: Travel to a classroom to take this class. A sample of events on the schedule are as follows.  Location  Date  Delivery Language  Hamburg, Germany  22 October 2012  German  Prague, Czech Republic  1 October 2012  Czech  Warsaw, Poland  3 December 2012  Polish  London, England  19 November 2012  English  Rome, Italy  23 October 2012  Italian Lisbon, Portugal  6 November 2012  European Portugese  Aix en Provence, France  4 September 2012   French  Strasbourg, France 16 October 2012   French  Nieuwegein, Netherlands 26 November 2012   Dutch  Madrid, Spain 17 December 2012   Spanish  Mechelen, Belgium  1 October 2012  English  Riga, Latvia  10 December 2012  Latvian  Petaling Jaya, Malaysia  10 September 2012 English   Edmonton, Canada 10 December 2012   English  Vancouver, Canada 10 December 2012   English  Ottawa, Canada 26 November 2012   English  Toronto, Canada 26 November 2012   English  Montreal, Canada 26 November 2012   English  Mexico City, Mexico 10 September 2012   Spanish  Sao Paolo, Brazil 26 November 2012  Brazilian Portugese   Tokyo, Japan 19 November 2012   Japanese  Tokyo, Japan  19 November 2012  Japanese For further information on this class, or to register your interest in additional events, go to the Oracle University Portal: http://oracle.com/education/mysql

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  • Webcast: ODI and Successful Strategies for Optimizing Your Data Warehouse

    - by antonio romero
    A new public webcast for ODI: “Successful Strategies for Optimizing Your Data Warehouse”  is scheduled for March 3th at 10am PT/1pm ET. In this webcast, Mala Narasimharajan, from the product marketing team and Denis Gray from the product management team, will be presenting ODI’s strong value proposition for data warehousing solutions. You can find the registration link below. Live webcast: Successful Strategies for Optimizing Your Data Warehouse March 3, 2011 1pm ET/10pm PT Registration link: http://www.oracle.com/us/dm/66153-wwmk10035379mpp011-se-309154.html

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  • Watch the AutoVue release 20.0 Webcast - April 27 at 12pm EST

    - by [email protected]
    Join our live Webcast on Tuesday, April 27th, 2010 to discover how AutoVue release 20.0 can help you to: • Improve technical and business decision-making with visual access to accurate, in context information • Increase operational efficiency by integrating and visually enabling existing enterprise systems • Drive innovation by enhancing enterprise-wide document collaboration capabilities • Mitigate project risk with a reliable audit trail of changes and approvals Click here to register for the Webcast

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  • 6 Facts About GlassFish Announcement

    - by Bruno.Borges
    Since Oracle announced the end of commercial support for future Oracle GlassFish Server versions, the Java EE world has started wondering what will happen to GlassFish Server Open Source Edition. Unfortunately, there's a lot of misleading information going around. So let me clarify some things with facts, not FUD. Fact #1 - GlassFish Open Source Edition is not dead GlassFish Server Open Source Edition will remain the reference implementation of Java EE. The current trunk is where an implementation for Java EE 8 will flourish, and this will become the future GlassFish 5.0. Calling "GlassFish is dead" does no good to the Java EE ecosystem. The GlassFish Community will remain strong towards the future of Java EE. Without revenue-focused mind, this might actually help the GlassFish community to shape the next version, and set free from any ties with commercial decisions. Fact #2 - OGS support is not over As I said before, GlassFish Server Open Source Edition will continue. Main change is that there will be no more future commercial releases of Oracle GlassFish Server. New and existing OGS 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. In parallel, I believe there's no other company in the Java EE business that offers commercial support to more than one build of a Java EE application server. This new direction can actually help customers and partners, simplifying decision through commercial negotiations. Fact #3 - WebLogic is not always more expensive than OGS Oracle GlassFish Server ("OGS") is a build of GlassFish Server Open Source Edition bundled with a set of commercial features called GlassFish Server Control and license bundles such as Java SE Support. OGS has at the moment of this writing the pricelist of U$ 5,000 / processor. One information that some bloggers are mentioning is that WebLogic is more expensive than this. Fact 3.1: it is not necessarily the case. The initial edition of WebLogic is called "Standard Edition" and falls into a policy where some “Standard Edition” products are licensed on a per socket basis. As of current pricelist, US$ 10,000 / socket. If you do the math, you will realize that WebLogic SE can actually be significantly more cost effective than OGS, and a customer can save money if running on a CPU with 4 cores or more for example. Quote from the price list: “When licensing Oracle programs with Standard Edition One or Standard Edition in the product name (with the exception of Java SE Support, Java SE Advanced, and Java SE Suite), a processor is counted equivalent to an occupied socket; however, in the case of multi-chip modules, each chip in the multi-chip module is counted as one occupied socket.” For more details speak to your Oracle sales representative - this is clearly at list price and every customer typically has a relationship with Oracle (like they do with other vendors) and different contractual details may apply. And although OGS has always been production-ready for Java EE applications, it is no secret that WebLogic has always been more enterprise, mission critical application server than OGS since BEA. Different editions of WLS provide features and upgrade irons like the WebLogic Diagnostic Framework, Work Managers, Side by Side Deployment, ADF and TopLink bundled license, Web Tier (Oracle HTTP Server) bundled licensed, Fusion Middleware stack support, Oracle DB integration features, Oracle RAC features (such as GridLink), Coherence Management capabilities, Advanced HA (Whole Service Migration and Server Migration), Java Mission Control, Flight Recorder, Oracle JDK support, etc. Fact #4 - There’s no major vendor supporting community builds of Java EE app servers There are no major vendors providing support for community builds of any Open Source application server. For example, IBM used to provide community support for builds of Apache Geronimo, not anymore. Red Hat does not commercially support builds of WildFly and if I remember correctly, never supported community builds of former JBoss AS. Oracle has never commercially supported GlassFish Server Open Source Edition builds. Tomitribe appears to be the exception to the rule, offering commercial support for Apache TomEE. Fact #5 - WebLogic and GlassFish share several Java EE implementations It has been no secret that although GlassFish and WebLogic share some JSR implementations (as stated in the The Aquarium announcement: JPA, JSF, WebSockets, CDI, Bean Validation, JAX-WS, JAXB, and WS-AT) and WebLogic understands GlassFish deployment descriptors, they are not from the same codebase. Fact #6 - WebLogic is not for GlassFish what JBoss EAP is for WildFly WebLogic is closed-source offering. It is commercialized through a license-based plus support fee model. OGS although from an Open Source code, has had the same commercial model as WebLogic. Still, one cannot compare GlassFish/WebLogic to WildFly/JBoss EAP. It is simply not the same case, since Oracle has had two different products from different codebases. The comparison should be limited to GlassFish Open Source / Oracle GlassFish Server versus WildFly / JBoss EAP. But the message now is much clear: Oracle will commercially support only the proprietary product WebLogic, and invest on GlassFish Server Open Source Edition as the reference implementation for the Java EE platform and future Java EE 8, as a developer-friendly community distribution, and encourages community participation through Adopt a JSR and contributions to GlassFish. In comparison Oracle's decision has pretty much the same goal as to when IBM killed support for Websphere Community Edition; and to when Red Hat decided to change the name of JBoss Community Edition to WildFly, simplifying and clarifying marketing message and leaving the commercial field wide open to JBoss EAP only. Oracle can now, as any other vendor has already been doing, focus on only one commercial offer. Some users are saying they will now move to WildFly, but it is important to note that Red Hat does not offer commercial support for WildFly builds. Although the future JBoss EAP versions will come from the same codebase as WildFly, the builds will definitely not be the same, nor sharing 100% of their functionalities and bug fixes. This means there will be no company running a WildFly build in production with support from Red Hat. This discussion has also raised an important and interesting information: Oracle offers a free for developers OTN License for WebLogic. For other environments this is different, but please note this is the same policy Red Hat applies to JBoss EAP, as stated in their download page and terms. Oracle had the same policy for OGS. TL;DR; GlassFish Server Open Source Edition isn’t dead. Current and new OGS 2.x/3.x customers will continue to have support (respecting LSP). WebLogic is not necessarily more expensive than OGS. Oracle will focus on one commercially supported Java EE application server, like other vendors also limit themselves to support one build/product only. Community builds are hardly supported. Commercially supported builds of Open Source products are not exactly from the same codebase as community builds. What's next for GlassFish and the Java EE community? There are conversations in place to tackle some of the community desires, most of them stated by Markus Eisele in his blog post. We will keep you posted.

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  • Three Ways to Take Official MySQL for Database Administrators course

    - by Antoinette O'Sullivan
    The MySQL for Database Administrators course is a 5 day course that teaches the key skills essential for MySQL Database Administrators. You can take this course in one of the following three ways: Training on Demand: Get Instructor-led training within 24 hours through streaming-video from your desk. Live Virtual Class: Live instructor-led training from your desk. Over 1000! LVC events on the schedule for the MySQL for Database Administrator course. In Class: See below for a selection of locations where you can take this training For more information on this course or teaching schedule, go to the Oracle University portal and click on MySQL or search under your country/location. A selection of the In-Class schedule for the MySQL for Database Administrator course:  Location  Date  Delivery Language  Mechelen, Belgium  10 Sept 2012  English  Prague, Czech Republic  27 Aug 2012  Czech  Nice, France  24 Sept 2012  French  Paris, France  24 Sept 2012  French  Strasbourg, France  10 Sept 2012  French  Dresden, Germany  20 Aug 2012  German  Gummersbach, Germany  27 Aug 2012  German  Hamburg, Germany  23 July 2012  German  Munich, Germany  16 July 2012  German  Munster, Germany  6 Aug 2012  German  Stuttgart, Germany  9 July 2012  German  London, Great Britan  9 July 2012  English  Belfast, Ireland  27 Aug 2012  English  Rome, Italy  30 July 2012  Italian  Windhof, Luxembourg  26 Nov 2012  English  Nieuwegein, Netherlands  1 Oct 2012  English  Oslo, Norway  10 Sept 2012  English  Warsaw, Poland  9 July 2012  Polish  Lisbon, Portugal  3 Sept 2012  European Portugese  Madrid, Spain  25 Jun 2012  Spanish  Baden Dattwil, Switzerland  19 Nov 2012  German  Zurick, Switzerland  8 Aug 2012  German  Istanbul, Turkey  27 Aug 2012  Turkish  Petaling Jaya, Malaysia  25 Jul 2012  English  Singapore  16 July 2012  English  Brisbane, Australia  30 July 2012  English  Bangkok, Thailand  30 July 2012  Thai  Edmonton, Canada  10 Sept 2012  English  Vancouver, Canada  10 Sept 2012  English  Ottawa, Canada  30 July 2012  English  Toronto, Canada  30 July 2012  English  Montreal, Canada  30 July 2012  English  Mexico City, Mexico  25 Jun 2012  Spanish With these three delivery options and an impressive LVC and In-Class schedule you should find an event to suit your needs. If you are interested in another date or location you can register your interest on the Oracle University portal.

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  • Ubuntu 12.04 won't load - hangs at Busybox v1.18.5 / initramfs

    - by Marty
    I want to start by saying that I am very new with Linux (about 1 month using it). I have had no problems up until now. I am running Ubuntu 12.04 from a Toshiba laptop with 250 GB hard drive and 3 GB of ram. Everything worked fine yesterday. The only changes I made was was that I downloaded Banshee to try as a replacement for Rhythmbox and did a few recommended updates. This morning I tried to boot and it took a long time and I finally got this error: mount: mounting /dev/disk/by-uuid/02bc41cc-1e21-4700-a179-be2805a658c4 on /root failed: Invalid argument mount: mounting /dev on /root/dev failed: No such file or directory mount: mounting /sys on /root/sys failed: No such file or directory mount: mounting /proc on /root/proc failed: No such file or directory Target filesystem doesn't have requested /sbin/init. No init found. Try passing init= bootarg. BusyBox v1.18. (Ubuntu 1:1.18.5-1ubuntu4) built-in shell (ash) Enter 'help' for a list of built-in commands (initramfs) I'm not sure what to do beyond this point. I have read around on here and haven't found the help I need. I did try to boot it from the Live CD. I can boot up to the Try Ubuntu/Install Ubuntu screen. When I go through the Try Ubuntu selection I can't access my hard disk. When I clicked on it I got this error: Unable to mount 247 GB Filesystem Error mounting: mount: wrong fs type, bad option, bad superblock on /dev/sda/1, missing codepage or helper program, or other error. In some cases useful info is found in syslog - try dmesg|tail or so. I tried dmesg|tail and saw a string of values but nothing that looked helpful. I have also tried to boot from the GRUB screen as recovery mode and previous Linux version but they didn't work either. I tried to load Windows Recovery Environment (loader) (on /dev/sdc3) and got this message: error: no such device: 268057B1805785E9 error: hd1 cannot get C/H/S values I had saw somewhere that I could fix this with the Live CD but my knowledge isn't good enough to try. I tried something with Gpart that I had read, but the system told me that I didn't have Gpart. Could someone please explain to me what I need to do and/or haven't tried yet. Thanks so much!

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  • 2 windows loaders after grub2 repair

    - by adi
    I have recently reinstalled w7 and had ubuntu 12.04 lts installed on it,w7 installation deleted the grub2 loader,after that i found solution to use boot-repair from live-cd session, BUT......now i have 2 windows 7(loader)in grub loader,and only 1 windows 7 installation,how can i remove it?One is on on /dev/sda1(which should be w7 sistem reserved partition) and second is on on /dev/sda2(which is w7 installment partition) it says and both log on same w7.All i need is to remove it without brake the grub2 again and if someone is willing to guide me to add windows on primary selection, cause my girlfriends doesnt get along with linux :D.

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  • June 17, 2010 Webcast - 5 Security Tips To Reduce Cost Using Oracle Directory Services

    - by mark.wilcox
    We're delivering another webcast on June 17 (next week!): 5 Security Tips To Reduce Cost Using Oracle Directory Services  Organizations with business units spread around the world face costly and time consuming security concerns. However, many of these companies are forced to deal with increased scrutiny and security demands while resources are reduced. This live webcast focuses on concrete ways IT organizations can use directory services to do more with less.  Posted via email from Virtual Identity Dialogue

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  • Integrating Data Mining into your BI Solution (Presentation)

    I recently gave a live meeting presentation to the UK User Group on Integrating Data Mining into your BI Solution.  In it I talk about and demo ways of using your data mining models inside Integration Services, Analysis Services and Reporting Services.  This is the first in a series of presentations I will be doing for the UG as I try to get the word out that Data Mining can be for the masses. You can download my deck and my line meeting recording from here.

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  • Building a Charts Dashboard with Google Apps Script

    Building a Charts Dashboard with Google Apps Script In this Google Developers Live show, join Kalyan Reddy as he talks about how to build a Charts dashboard in Google Apps Script. We'll be talking about the Charts Service and how to wire this up to data that's dynamically coming in from Google Spreadsheets and other sources. From: GoogleDevelopers Views: 97 7 ratings Time: 44:17 More in Science & Technology

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  • Making my own custom Ubuntu

    - by Benny
    I was wondering, is it possible to make my own customized version of Linux based on Ubuntu 10.10 ? I am thinking of calling it something different but I was wondering besides making a custom Live CD I am talking about an Linux that people can install on there computers using Ubuntu installation method. I want to base it on something other than GNOME but be able to install it latter on. Thanks in advance, Benny

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  • Set up grub2 on cloned Ubuntu installation

    - by ptikobj
    With an Ubuntu Live Disc, I have copied my Ubuntu 10.04 installation to a new harddisk (with the same hardware). However, it doesn't boot, since I think I still need to set up grub for this new installation. How do I set up grub2 for a copied Ubuntu installation? All the tutorials for grub2 didn't really help me... running update-grub on the "original" Ubuntu installation doesn't find the copied Ubuntu installation.

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  • Developer Day @ OOP 2001with SOA Specialized Partners

    - by Jürgen Kress
    Oracle SOA Specialized Partners like Opitz Consulting participate in our key marketing events. Therefore make sure that you start your journey to SOA Specialization! ORACLE Developer Day auf der OOP: Entdecken Sie die Einsatzmöglichkeiten und Leistungsfähigkeit der Java-Technologie! incl. Live Hacking mit Special Guest: JAVA Guru Adam Bien! Enterprise-Anwendungen leicht gemacht! Beschleunigen Sie Ihre Entwicklung mit Java. Kommen Sie zum kostenlosen Ganztages-Workshop von ORACLE auf der OOP und lernen Sie die Leistungsfähigkeit von Java kennen. Erfahren Sie mehr über die Java Strategie und die Produktroadmap, welche Einsatzmöglichkeiten Java SE für Embedded erschließt und wie sich eine SOA und BPM-Lösung auf der Basis von Java realisieren lässt. Die vielfältigen Verbesserungen von Java EE6 erleichtern den Entwicklern das Leben erheblich. Kennen Sie bereits das Potential von Java EE6? Adam Bien wird Sie mit einem Live-Hacking von den Stühlen reißen. Torsten Winterberg, Oracle Fusion Middleware ACE Director und Danilo Schmiedel stellen vor wie Java Entwickler die Oracle SOA & BPM Lösungen einbinden können. Am Nachmittag können Sie dann in einer Hands-On Session mit Ihrem eigenen Laptop Java Persistence API, Java Beans, CDI und weitere Technologien ausprobieren. In diesem kostenlosen Workshop von Oracle können Sie sich mit Gleichgesinnten austauschen, sich die neueste Technik direkt von den Oracle Experten zeigen lassen und an praktischen Programmierübungen teilnehmen. Auf dieser Veranstaltung sind Sie richtig, wenn Sie mehr über den aktuellen Status der Java Roadmap wissen wollen, mehr über Java Technologie- und Lösungen (Java SE, ME, etc) erfahren wollen, die Plattform Java EE erproben, die Vorteile der Java EE 6 für Ihre Arbeit verstehen möchten, wenn Sie auf eine Enterprise-Landschaft hochskalieren wollen, mit Java Server Faces Front-Ends erstellen, neue Entwicklungsprojekte planen oder gerade in Angriff annehmen. Registrieren Sie sich jetzt!   ICM - Internationales Congress Center München Am Messesee, Trudering-Riem 81829 München 27. Januar 2011 9.00 Uhr - 16.30 Uhr For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: OOP,Adam Bien,Torsten Winterberg,Opitz Consulting,Oracle,SOA,SOA Specialization,OPN

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  • Purple/Pink lines on screen after login on Ubuntu Desktop 13.04

    - by Thomas May
    I downloaded Ubuntu 13.04 and I loaded up the live system. It loaded up fine but when I clicked on the Ubuntu logo purple and pink lines appeared on screen and they didn't go away so I thought that if I installed the OS it would be fine so I installed the OS, logged in and lo and behold the purple and pink lines where back. My video card is nVidia N force (I think) Anyone having the same problem???

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  • Don't even believe SSMS when you think it's telling the truth

    - by fatherjack
    LiveJournal Tags: how To,ssms,tips and tricks,tsqlThis is in follow up to my last post How to make sure you see the truth in Management Studio which explained that the time that you see at the bottom of a Management Studio window cannot be believed to represent the time it takes for a query to execute as it also includes the time taken for SSMS to receive and format the data grid. Now, very soon after that went live I received a comment from Dave Ballantyne (Blog | Twitter) mentioning that having...(read more)

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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