Search Results

Search found 4967 results on 199 pages for 'social graph'.

Page 143/199 | < Previous Page | 139 140 141 142 143 144 145 146 147 148 149 150  | Next Page >

• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

  Read the article

• What have you learned from the bugs you helped discover and fix?

  - by Ethel Evans

  I liked the core of this question, and wanted to re-ask it in a way that made it less about 'fun' and more about 'What do these past mistakes tell us about how we can write and test software better?' As an SDET, I'm always looking for anecdotes about new and interesting ways that programs can fail. I've learned a lot from these tales in the past, and would like to get that from the intelligent people in this community as well. I'd be interested in hearing what the issue was, how it was caught, if you think there was anything that could have reasonably done to catch it earlier or to avoid the same issue on later projects, and any other interesting lessons you took away from this bug. Please only write about bugs you personally were involved with, ideally on a project you worked on (e.g., no "10 years before I was born, this happened and it was FUNNY!" answers). Please vote up answers that are thought-provoking or could change how you develop or test in some way, so this isn't just 'social fun'. Try to avoid voting up something just because it was funny.

  Read the article

• How can I make permanent death in a MUD seem acceptable and fair to players?

  - by Luke Laupheimer

  I have considered writing a MUD for years, and I have a lot of ideas my friends think are really cool (and that's how I'd hope to get anywhere -- word of mouth). Thing is, there's one thing I have always wanted, that my friends and strangers hated: permanent death. Now, the emotional response I get to this is visceral revulsion, every time. I'm pretty sure I am the only person that wants this, or if I'm not, I'm a tiny minority. Now, the reason I want it is because I want the actions of the players to matter. Unlike a lot of other MUDs, which have a set of static city-states and social institutions etc, I want the things my players do, should I get any, to actually change the situation. And that includes killing people. If you kill someone, you didn't send them to time out, you killed them. What happens when you kill people? They go away. They don't come back in half an hour to smack talk you some more. They're gone. Forever. By making death non-permanent, you make death not matter. It would be similar if a climax to a character's arc is getting a speeding ticket. It cheapens it. Non-permanent death cheapens death. How can I: 1) Convince my players (and random people!) that this is actually a good idea?, or 2) Find some other way to make death and violence matter as much as it does in real life (except within the game, of course) sans character deletion? What alternatives are there out there?

  Read the article

• Google Analytics: How long does it take users to trigger an event

  - by Stephen Ostermiller

  I implemented Google Analytics event tracking on my currency conversion website. The typical user flow is: User lands on a page about two currencies. User enters an amount to be converted. The site shows the user the value in the other currency. The JavaScript sends Google Analytics an "converted" event when the currency conversion is done. Because most of the sessions on my site are single page, the event tracking is very important to me to be able to know if users find my page useful. I'm looking for a way to be able to figure out how long it typically takes users to enter a value in the form. I expect that this data would form a bell curve with around a specific amount of time after page load. If I can't get a graph, I could make do with a median value. I would like to be able to use this as a core metric around usability testing. Is there a way to get this information out of Google Analytics?

  Read the article

• Ensure Payroll Success with PeopleSoft Year-End Training for U.S. and Canada

  - by Breanne Cooley

  Year-end payroll processing and reporting is a requirement for your business. If you're responsible for completing these processes in either Canada or the United States using the PeopleSoft Payroll application, and if you're new to PeopleSoft Payroll or to performing these processes, consider enrolling in Oracle University's expert training. Our PeopleSoft Payroll specialists will guide you through the necessary steps to ensure you can smoothly and successfully perform your job. Training is specific to the country for which you are performing the processing and reporting. Training lasts one day and is delivered in our Live Virtual Class Format, which helps you avoid travel during this busy season. Here's the training we recommend: PeopleSoft Year-End Payroll - U.S. This course teaches you how to complete U.S. year-end processing and reporting using PeopleSoft Payroll for North America, step-by-step. Update tax reporting setup tables and update employees' income and tax records. Load each employee's year-end data into a single year-end record for processing and reporting.  Identify reports needed to reconcile the year-end data. Correct tax balances and other data as necessary. Generate final print and online W-2 forms and prepare the electronic file for the Social Security Administration.  Enter corrected W-2 information and print a W-2c form. Report periodic retirement distributions and related tax withholding amounts on form 1099-R.   Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. PeopleSoft Year-End Payroll – Canada This course covers the steps necessary to perform Canadian year-end processing using Oracle's PeopleSoft Payroll for North America. Explore adjustments, balances, year-end slip processing, common pitfalls and errors and balancing reports.  Produce accurate year-end reporting results such as T4, T4A, RL-1 and RL-2.  Please Note: this course is intended for organizations using PeopleSoft release 8.81 or higher. See you in class! -Oracle University Marketing Team 

  Read the article

• Balancing dependency injection with public API design

  - by kolektiv

  I've been contemplating how to balance testable design using dependency injection with providing simple fixed public API. My dilemma is: people would want to do something like var server = new Server(){ ... } and not have to worry about creating the many dependencies and graph of dependencies that a Server(,,,,,,) may have. While developing, I don't worry too much, as I use an IoC/DI framework to handle all that (I'm not using the lifecycle management aspects of any container, which would complicate things further). Now, the dependencies are unlikely to be re-implemented. Componentisation in this case is almost purely for testability (and decent design!) rather than creating seams for extension, etc. People will 99.999% of the time wish to use a default configuration. So. I could hardcode the dependencies. Don't want to do that, we lose our testing! I could provide a default constructor with hard-coded dependencies and one which takes dependencies. That's... messy, and likely to be confusing, but viable. I could make the dependency receiving constructor internal and make my unit tests a friend assembly (assuming C#), which tidies the public API but leaves a nasty hidden trap lurking for maintenance. Having two constructors which are implicitly connected rather than explicitly would be bad design in general in my book. At the moment that's about the least evil I can think of. Opinions? Wisdom?

  Read the article

• Sell More, Know More, Grow More with Oracle Sales Cloud - Webcast Oct 22nd

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Today’s sales reps spend 78 percent of their time searching for information and only 22 percent selling. This inefficiency is costing you, your reps, and every prospect that stands to benefit from your products.  Join Oracle’s Thomas Kurian and Doug Clemmans as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle’s own implementation of the solution Oracle experts will demo Oracle Sales Cloud to show you smarter selling in action. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.  Date: Tuesday, October 22, 2013 Time: 18.00 CEST / 05.00 pm BST Free of Charge - Register here /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

  Read the article

• What's new at Oracle in Gamification?

  - by erikanollwebb

  It's been a crazy few weeks in Apps UX.  We are actively working on some gamification designs in now 4 different application product areas, as well as supporting some teams in other areas of Oracle.  Since that gets to be a pretty diverse group with a lot of resources and ideas, we've started a group in the Oracle Social Network on Gamification at Oracle.  That's limited to internal users at Oracle, but if you are interested in joining,  ping me directly for more information at [email protected]. We're planning another design jam like we did here at Oracle in May and at the Enterprise Gamification Forum in San Diego in September.  This time, we're taking the show to the UK, and hosting it with a group of customers on the Oracle Usability Advisory Board.  It should be a great event!   We're also actively designing some gamified flows which we'll be testing with users at the UKOUG to see what our customers think about some of our gamification ideas. We're looking at more feedback opportunities.  Internally, we surveyed 444 folks within Oracle about gamification and we'll be posting some of our findings on that here soon.  I'll be posting a blog on gamification for our customers at useableapps.oracle.com  in the next few weeks and I'll cross-post to here when it comes out.  So even though it's been quiet on this blog, we are busy and I'm hoping to push out more content in the next few weeks!  Would love to know what's most interesting to the folks reading so if there's something you especially want to see, feel free to comment or email me about it.

  Read the article

• Web development and tips for building a website and the advantages of using HTML 5 in the site

  - by Siddarth

  I am trying to make a website for my college, and the program starts from jan 13 and we get 15 days of time to develop a running site. The best site will become the college site. I am participating, for all these days i used to participate in C and C++ contests and also won a few contests, now i am really into web dev for the last 2 months. I knew HTML long ago recently i brushed up on it and learnt javascript from "javascript and jquery the missing manual"(sorry for not adding the link) and recently bought "PHP and MySQL web development" and I am going on fine with it, but still a lot of pages to cover in that book. After this what do i need to know ajax is one language to concentrate on, what else do i need to do to make this project up and running. Can someone let me know the tricks of this trade and complete information to build a site like this. Right now i am good with javascript HTML and CSS and thats it, what else I am studying HTML5 and CSS3 its pretty fast and neat. The info on site is a college website which includes students profiles where the have to register their info with college id number and pretty much thats it. Think of it as a college site + a social networking site for students, where they can upload there pics and videos pdf books etc.

  Read the article

• Ranking players depending on decision making during a game

  - by tabchas

  How would I go about a ranking system for players that play a game? Basically, looking at video games, players throughout the game make critical decisions that ultimately impact the end game result. Is there a way or how would I go about a way to translate some of those factors (leveling up certain skills, purchasing certain items, etc.) into something like a curve that can be plotted on a graph? This game that I would like to implement this is League of Legends. Example: Player is Level 1 in the beginning. Gets a kill very early in the game (he gets gold because of the kill and it increases his "power curve"), and purchases attack damage (gives him more damage which also increases his "power curve". However, the player that he killed (Player 2), buys armor (counters attack damage). This slightly increases Player 2's own power curve, and reduces Player 1's power curve. There's many factors I would like to take into account. These relative factors (example: BECAUSE Player 2 built armor, and I am mainly attack damage, it lowers my OWN power curve) seem the hardest to implement. My question is this: Is there a certain way to approach this task? Are there similar theoretical concepts behind ranking systems that I should read up on? I've seen the ELO system, but it doesn't seem what I want since it simply takes into account wins and losses.

  Read the article

• Pulling in changes from a forked repo without a request on GitHub?

  - by Alec

  I'm new to the social coding community and don't know how to proceed properly in this situation: I've created a GitHub Repository a couple weeks ago. Someone forked the project and has made some small changes that have been on my to-do. I'm thrilled someone forked my project and took the time to add to it. I'd like to pull the changes into my own code, but have a couple of concerns. 1) I don't know how to pull in the changes via git from a forked repo. My understanding is that there is an easy way to merge the changes via a pull request, but it appears as though the forker has to issue that request? 2) Is it acceptable to pull in changes without a pull request? This relates to the first one. I'd put the code aside for a couple of weeks and come back to find that what I was going to work on next was done by someone else, and don't want to just copy their code without giving them credit in some way. Shouldn't there be a to pull the changes in even if they don't explicitly ask you to? What's the etiquette here I may be over thinking this, but thanks for your input in advance. I'm pretty new to the hacker community, but I want to do what I can to contribute!

  Read the article

• Pathfinding with MicroPather : costs calculations with sectors and portals

  - by Adan

  Hello, I'm considering using micropather to help me with pathfinding. I'm not using a discrete map : I'm working in 2d with sectors and portales. However, I'm just wondering what is the best way to compute costs with this library in this context. Just to be more clear about geometrical shapes I'm using : sectors are basically convex polygons, and portals are segments that lies on sector's edge. Micropather exposes a pure virtual Graph class that you must inherate and overrides 3 functions. I understand how pathfinding works, so there's no problem in overriding those functions. Right now, my implementation give me results, i.e I'm able to find a path in my map, but I'm not sure I'm using an optimal solution. For the AdjacentCost method : I just take the distance between sector's centers as the cost. I think a better solution should be to use the portal between the two sectors, compute its center, and then the cost should be : distance( sector A center, portal center ) + distance ( sector B center, portal center ). I'm pretty sure the approximation I'm using with just sector's center is enough for most cases, but maybe with thin and long sectors that are perpendicular, this approximation could mislead the A* algorithm. For the LeastCostEstimate method : I just take the midpoint of the two sectors. So, as you understand, I'm always working with sectors' centers, and it's working fine. And I'm pretty sure there's a better way to work. Any suggestions or feedbacks? Thanks in advance!

  Read the article

• How do I find information on who links to my sites?

  - by bobdobbs

  I'm trying to figure out if there's a free way to get information on backlinks to my site. I've had webmaster tools and google analytics set up for years. But I can't find access to data about site backlinks in either toolset. Webmaster tools, under 'traffic'-'links to your site' gives me the same message for all of my sites: "No data available". I haven't been able to find anything in GA that gives any information on backlinks. I've heard of using "links:" as an operator in google search, but for each of my sites, this returns either zero or very few results in cases when I know I have many backlinks. Most of the links simple aren't shown. My thinking is that google maintains a graph of who links to my site, so I figured that they might let me see it. But I can't figure out how. I've found this tool on a spammy website: http://www.backlinkwatch.com. It offers more data than google on my backlines, and offers more results in exchange for a paid subscription. The data it offers for free looks good, but the results are limited and the site has popups and obnoxious ads. So, in short: how do I get data on who links to me? Is there a free way?

  Read the article

• Hash Algorithm Randomness Visualization

  - by clstroud

  I'm curious if anyone here has any idea how the images were generated as shown in this response: Which hashing algorithm is best for uniqueness and speed? Ian posted a very well-received response but I can't seem to understand how he went about making the images. I hate to make a new question dedicated to this, but I can't find any means to ask him more directly. On the other hand, perhaps someone has an alternative perspective. The best I can personally come up with would be to have it almost like a bar graph, which would illustrate how evenly the buckets of the hash table are being generated. I have a working Cocoa program that does this, but it can't generate anything like what he showed there. So the question is two fold I suppose: A) How does one truly interpret the data he shows? Is it more than "less whitespace = better"? B) How does one generate such an image based on some set of inputs, a hash, and an index? Perhaps I'm misunderstanding entirely, but I really would like to know more about this particular visualization technique. Or maybe I'm mis-applying this to hash tables rather than just hashes in general, but in that case I don't know how it would be "bounded" for the image.

  Read the article

• How to manage many mobile device users at server side?

  - by Rami

  I built a social Android application in which users can see other users around them by GPS location. At the beginning thing went well as I had low number of users, but now that I have increasing number of users (about 1500 +100 every day) it has revealed a major problem in my design. In my Google App Engine servlet I have static HashMap that holds all the users profiles objects, currently 1500 and this number will increase as more users register. Why I'm doing it? Every user that requests for the users around him compares his GPS with other users and checks if they are in his 10km radius. This happens every five minutes on average. Consequently, I can't get the users from db every time because GAE read/write operation quota will tear me apart. The problem with this design is? As the number of users increases, the Hashmap turns to null every 4-6 hours, I think that this time is getting shorter, but I'm not sure. I'm fixing this by reloading the users from the db every time I detect that it becomes null, but this causes DOS to my users for 30 sec, so I'm looking for better solution. I'm guessing that it happens because the size of the hashmap. Am I right? I have been advised to use a spatial database, but that means that I can't work with GAE any more and it means that I need to build my big server all over again and lose my existing DB. Is there something I can do with the existing tools? Thanks.

  Read the article

• Two Cloudy Observations from Oracle OpenWorld

  - by GeneEun

  Now that the dust has settled from another amazing Oracle OpenWorld, I wanted to reflect back on a couple of key observations I made during the event. First, it was pretty clear that Cloud was again a big deal at this year's conference. Yes, the Oracle Database 12c announcement was also huge, but for most it was hard to not notice that Oracle continues to be "all-in" with respect to cloud computing. Just to give you an idea of the emphasis on Cloud, there were over 300 Cloud-related sessions at this year's OpenWorld. If you caught some of the demo booths in the Oracle Red Lounge, then you saw some of the great platform, application, and social services that are now part of Oracle Cloud, as well as numerous demos of private cloud products that Oracle offers. Second, during Thomas Kurian's keynote presentation on Oracle Cloud, he announced the Preview Availability of a new service called Oracle Developer Cloud Service. This new platform service will provide developers with instant access to environments to better manage the application development lifecycle in the cloud. It provides development project teams access to favorite tools like Hudson, Git, Github, wikis, and tasks to help make innovation faster, more collaborative, and more effective. There's also integration with IDEs like Eclipse, NetBeans, and JDeveloper. If you're a developer, it's an awesome addition to Oracle Cloud's platform services! Want more details about Oracle Developer Cloud Service? Click here.

  Read the article

• What are all the components of a "Facebook App"?

  - by pnongrata

  I am a developer who has never personally partaken in social media (in any form) for reasons completely outside the scope of this question. I am "off the grid" (no Facebook, Twitter, etc accounts). I'm currently building a web app and would like the app to have a presence on Facebook, and possibly even "port" my app over as a Facebook app. My understanding of Facebook Apps is that they're just normal web apps that get <iframe>d into a Facebook page. The app is actually hosted on your server (not FB's servers). But this got me thinking: Don't Facebook Apps have "profile pages"? Is there anything developers can do to customize the behavior of their own profile pages? Do apps have the ability to do things like MySpace themes used to do (i.e., customize and interact with User profile pages, Groups, etc.)? Do Facebook Apps gain any sort of extra capabilities (inside of Facebook) that a normal web app would not have? It seems to me like if all a Facebook App is, is an iframed-web app, that it would still need to communicate with Facebook via its many APIs, just like a normal app would have to, right? If it's not possible to write an app that can customize the UI or behavior of user profiles and other pages, then how do games like "Farmville" interact with User profiles so that you see updates to profiles like "John Smith reached level 2 of Farmville"? Basically, I'm asking any battle-worn Facebook app developers if my understanding of Facebook Apps is correct, or if I'm missing anything big here. It's my understanding that for security reasons (obviously) Facebook doesn't allow apps to customize anything outside of the iframe it lives in. So if I want my app to appear like it's "interacting" with its Facebook users, it looks like I just need to publish stuff to the users' news feeds to try and encourage people to use my app (please correct me if I'm wrong here!). Thanks in advance for any corrections, clarifications, advice or suggestions!

  Read the article

• Do you think Scala will be the dominant JVM langauge, ie be the next Java? [on hold]

  - by user1037729

  From what I've read about Scala do far I think it has some nice features but I do not think it should be "the next Java". It might however end up being the next Java (due to fashion rather than fact) but lets not hope it does not... To me adds a lot of complexity over Java which is a simple and scalable language. Scala Pattern matching allows you to perform some type/value checking in a more concise way, this is possible in Java, Scala's pattern matching has a limit to it, you cannot continuously match deeper and deeper down the object graph, so why not just stick to Java and use decent invariants? Scala provides tuples, easy enough to make in Java, create a static factory method and it all reads nicely too. Scala provides mixins, why not just use composition? I believe Scala implicit's are bad, they can lead to code becoming complex and hard to maintain, explicitness is good. Scala provides closures, well they will be in Java 8 too. Scala has lazy keyword for lazy instantiation, this is easy enough to do in Java by calling a getter which creates the instance when needed, no hidden magic here. Scala can be used with AKKA, well so can Java, there is an Java AKKA implementation. Scala offers addition functional features but these can all be created in Java, there are many frameworks with have implemented functional features in Java. All in all Scala seems to offer is addition complexity and thats it...

  Read the article

• Fusion CRM Release 7 RCDs and TOIs Now Available!

  - by Richard Lefebvre

  Fusion CRM Release 7 Release Content Documents (RCD) and Transfer of Information (TOI) presentations are now available. In addition, you can find 245 new or changed product features for Release 7 on Oracle Product Features. All the new RCDs and TOIs can be found on the Fusion Learning Center: Customer Relationship Management TOIs - Customer Center, Define Segmentation Strategy, Enterprise Contracts, Oracle Social Network, Sales, and Territory Management Business Process Model (BPM) RCDs - Customer Service, Marketing, Order Fulfillment, and Sales Financials BPM RCDs - Asset Lifecycle Management, Cash and Treasury Management, and Financial Control and Reporting Human Capital Management TOIs - Workforce Development, Compensation, Benefits, Worker Performance, Workforce Profiles, Enterprise Structures, Talent Review, Manage Transaction and Batch Processing, Delete HCM Storage Data, and Load Batch Data BPM RCDs - Compensation Management, Enterprise Information Management, Workforce Deployment, and Workforce Development Procurement TOI - Requisitions BPM RCD - Procurement Project Portfolio Management TOIs - Project Resources, Evaluate and Assign Resources, Maintain Resource Assignments, Manage Resource Demand, Manage Resource Supply, Manage Resource Utilization and Analytics, Project Management, Set Up Project Management BPM RCD - Project Management Supply Chain Management TOIs - Manage New Product Definition and Approval, Manage Product Change Orders, Product Hub, Define Item Class BPM RCDs - Materials Management and Logistics, Product Management and Supply Chain Planning Partners and customers can access the content from the following locations: Partner access: BPM RCDs and TOIs Oracle Partner Network Fusion Learning Center New Feature RCDs Oracle Product Features Customer access: TOIs My Oracle Support (Note:1528594.1) BPM RCDs My Oracle Support (Note:1559828.1) New Feature RCDs Oracle Product Features

  Read the article

• Will you choose JavaFX for Development?

  - by javafx4you

  A few weeks ago, a poll on the home page of java.net caught my eyes, because it was related to JavaFX. Its title: Will you use JavaFX for development once it's fully ported to Mac and Linux platforms? Usually, the results for this type of polls are published on the editor's Daily Blog soon after the poll closes. For some reason, this didn't happen for the JavaFX poll, so I'll take a shot at interpreting the results.  The results found on java.net look pretty close to the following: Although this way to look at the results already gives us an idea of how much traction JavaFX is getting, there are just too many type of answers that make it hard to read. The answers "maybe" and "I don't know" are awfully similar, so I'm tempted to collapse these together. Then there is "No, I don't do that type of development" that just doesn't belong here, as obviously developers who ave chosen this answer don't develop Rich Internet Apps, and therefore I will adapt the % results accordingly. Finally, I've been tempted to combine the top three categories just t simplify the results. This gives me the following chart:  Whether you prefer the original graph, or my simplified take on it, one thing is sure:  less than 10% of developers who have taken this poll plan to stick to another toolkit (presumably Swing or SWT), while the vast majority is inclined to use JavaFX. When you take into account that JavaFX 2.0 is pretty much a "new" API (no more JavaFX Script), I think these are some pretty good results, 6 months after the official release of JavaFX 2.0.

  Read the article

• Mapping Your Customer Experience Journey

  - by Michael Hylton

  For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

  Read the article

• Desktop Fun: Mountains Theme Wallpapers

  - by Asian Angel

  Do you love to go on hikes in the mountains and enjoy the scenery? Bring those sweeping views and a touch of the great outdoors to your desktop with our Mountains Theme Wallpaper collection. Note: Click on the picture to see the full-size image—these wallpapers vary in size so you may need to crop, stretch, or place them on a colored background in order to best match them to your screen’s resolution.         For more fun wallpapers be certain to visit our new Desktop Fun section. Similar Articles Productive Geek Tips Windows 7 Welcome Screen Taking Forever? Here’s the Fix (Maybe)Desktop Fun: Starship Theme WallpapersDesktop Fun: Underwater Theme WallpapersDesktop Fun: Forest Theme WallpapersDesktop Fun: Fantasy Theme Wallpapers TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Monitor Applications With Kiwi LocPDF is a Visual PDF Search Tool Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar Manage Photos Across Different Social Sites With Dropico Test Drive Windows 7 Online

  Read the article

• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

  Read the article

• The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

  - by Tony Berk

  Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

  Read the article

• Now Available:Oracle Utilities Customer Care & Billing Version 2.4.0 SP1

  - by Roxana Babiciu

  We are pleased to announce the general availability of Oracle Utilities Customer Care & Billing 2.4.0 SP1. Key Features & Benefits: Oracle Utilities Customer Care & Billing 2.4.0 SP1 includes several base enhancements and a new licensable module called Customer Program Management. Key base enhancements in this release are: Configuration Migration Assistant (Additional Migration Plans) – Configuration Migration Assistant (CMA) was introduced in Oracle Utilities Application Framework V4.2.0 to supersede the ConfigLab facility. Oracle Utilities Customer Care and Billing now has a large number of migration plans to support migrating administration objects between environments. Encryption – Ability to configure encryption for fields that store sensitive data such as credit card numbers, bank account numbers, social security numbers, and MICR ID. Single Euro Payments Area (SEPA) Direct Debit – Functionality for configuring recurring direct debit payments in accordance with the Single Euro Payments Area (SEPA) initiative. Usage Enhancement for Bill Print – Allows additional information to be captured on a usage request to support billing when meter reads are not obtained from Oracle Utilities Customer Care & Billing but from a meter data management system (e.g. Oracle Utilities Meter Data Management). Preferences Portal – Communication preference zones allowing utilities to track customers’ preferred communication channels for various types of notifications or communications (e.g. phone, SMS, email). More information can be found on OPN!

  Read the article

< Previous Page | 139 140 141 142 143 144 145 146 147 148 149 150  | Next Page >