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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • Resource Governor

    If you suffer from runaway queries, if you have several database applications with unpredictable fluctuation in workload, or if you need to ensure that workloads get the memory or CPU they need according to certain priorities, then you need Resource Governer, and you need Roy Ernest's clear explanation of the technology. Get Smart with SQL Backup Pro Powerful centralised management, encryption and more.SQL Backup Pro was the smartest kid at school Discover why.

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  • Paradigms fit for UI programming

    - by Inca
    This is a more specific question (or actually two, but they are related) coming from the comments of OOP technology death where someone stated that OOP is not the right paradigm for GUI programming. Reading the comments there and here I still have the feeling there are things to learn: which programming paradigms are considered good fits and why are they better than others (perhaps with examples to illustrate?) I removed the tk-example from the title and question

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  • Google I/O 2012 - Meet the Go Team

    Google I/O 2012 - Meet the Go Team Andrew Gerrand , Rob Pike The Go programming language is an open source project to make programmers more productive. Go is expressive, concise, clean, and efficient. It's a fast, statically typed, compiled language that feels like a dynamically typed, interpreted language. In this fireside chat, Have your Go questions answered by the gophers themselves. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 168 11 ratings Time: 01:00:29 More in Science & Technology

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  • How to Modify Caching Behavior in Internet Explorer 10

    - by Taylor Gibb
    Caching is term used a lot when it comes to technology, here’s a brief introduction to the subject as well as some tips on how to view and edit cached file settings in Internet Explorer. What Is the Purpose of the “Do Not Cover This Hole” Hole on Hard Drives? How To Log Into The Desktop, Add a Start Menu, and Disable Hot Corners in Windows 8 HTG Explains: Why You Shouldn’t Use a Task Killer On Android

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  • Google I/O 2012 - Go in Production

    Google I/O 2012 - Go in Production Andrew Gerrand Since Go's release in 2009 many companies (besides Google, of course) have used the language to build cool stuff. In this session programmers from several companies will share their first-hand experience using Go in production environments. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 182 4 ratings Time: 49:45 More in Science & Technology

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  • Google Games Chat, September 13

    Google Games Chat, September 13 The Google Games Chat (official motto: "Still not cancelled") is back for yet another rousing debate about industry trends, the state of gaming in general, and, frankly, any other random thoughts that happen to cross our minds. We don't really filter what we say very much. This week, we'll be talking about App Discovery, a subject near and dear to everybody's heart. From: GoogleDevelopers Views: 0 2 ratings Time: 00:00 More in Science & Technology

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  • Focus On Systems Admins and Developers

    - by rickramsey
    Even if you're not going to Oracle Open World, you might find it interesting to hear what the different technology groups at Oracle are going to be talking about. And if you are going, here's your Systems schedule: Note: all links go to PDF files. Focus On: Oracle Linux Focus On: Oracle Solaris Focus On: Oracle Solaris Cluster Focus On: Oracle Solaris Studio Focus On: Desktop Virtualization Focus On: Oracle VM Server Virtualization Focus On: SPARC Servers Focus On: Storage Focus On: SPARC Supercluster - Rick Website Newsletter Facebook Twitter

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  • Google I/O 2011: How to Get Your Startup Idea Funded by Venture Capitalists

    Google I/O 2011: How to Get Your Startup Idea Funded by Venture Capitalists Don Dodge, Joe Kraus, Paul Buchheit, Seth Priebatsch Have an idea and want to start a company? Learn how to attract investors, and what they want to see before writing a check. Hear from entrepreneurs who have raised money and VCs who have funded them. From: GoogleDevelopers Views: 16911 146 ratings Time: 01:00:27 More in Science & Technology

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  • Web Development - A Brief Insight!

    Web development comprises of all the various activities linked with the purpose of creation of a website. With the technology evolving so fast, the process is gradually getting more and more convenient. But every site, craving for an attractive look, needs a good developer.

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  • Using Apps Script with Twilio

    Using Apps Script with Twilio In this episode we talk about integrating SMS and phone calls with Google Apps via Twilio, a voice and SMS provider. We show you the basics of the API as well as how to bring voice calls and SMS into spreadsheets and docs. You can download the source code for the demos here: github.com From: GoogleDevelopers Views: 1247 34 ratings Time: 27:57 More in Science & Technology

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  • Introducing the Native Client SDK

    Introducing the Native Client SDK Henry Bridge, product manager for Native Client introduces the developer preview of Native Client's sdk. For more information go to code.google.com From: GoogleDevelopers Views: 5 0 ratings Time: 05:00 More in Science & Technology

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  • Fusion Human Capital Management - Enterprise Grade Software As a Service

    Tune into this conversation with Anand Subbaraman, Senior Director of Product Strategy for Fusion HCM and Technology, to learn how Oracle is delivering offer a complete HCM SaaS application with single-vendor accountability. Unlike other vendors, which rely on other partners to complete their solutions, Oracle Fusion HCM includes integrated modules for HR, Payroll, Benefits, Compensation, Performance, along with industry-firsts such as Workforce Predictions, Network at Work, and Talent Review - all available on the Cloud.

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  • [News] Visifire pour Silverlight en version 3.0

    Disponible gratuitement sur CodePlex, Visifire est une biblioth?que de contr?les graphiques pour Silverlight et WPF. La version 3.0.9 vient d'?tre publi?e, une d?mo est disponible sur le site de Visifire : "Visifire is a set of open source data visualization components - powered by Microsoft Silverlight and WPF. With Visifire you can create and embed visually stunning animated Charts within minutes. Visifire is easy to use and independent of the server side technology. "

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  • Google I/O 2012 - Go Concurrency Patterns

    Google I/O 2012 - Go Concurrency Patterns Rob Pike Concurrency is the key to designing high performance network services. Go's concurrency primitives (goroutines and channels) provide a simple and efficient means of expressing concurrent execution. In this talk we see how tricky concurrency problems can be solved gracefully with simple Go code. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 169 2 ratings Time: 51:27 More in Science & Technology

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  • YouTube API Office Hours June 6, 2012

    YouTube API Office Hours June 6, 2012 This is a recording of the YouTube API Hangout on Air from Wednesday 6/6 at 10am PDT (UTC-7). JJ Behrens interviewed Neal Norwitz, a senior engineer at YouTube and well-known Python developer, about Google's engineering culture. We also had a surprise guest, Adrian Holovaty, co-benevolent dictator for life of the open-source Django web framework, who asked several questions about fine-grained timing control in the player APIs. From: GoogleDevelopers Views: 650 14 ratings Time: 39:07 More in Science & Technology

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  • Google I/O 2010 - Keynote Day 2 Android Demo, pt. 4

    Google I/O 2010 - Keynote Day 2 Android Demo, pt. 4 Google I/O 2010 - Keynote Day 2 Android Demo, part 4 Video footage from Day 2 keynote at Google I/O 2010 For Google I/O session videos, presentations, developer interviews and more, go to: code.google.com/io From: GoogleDevelopers Views: 1 0 ratings Time: 10:00 More in Science & Technology

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  • Grab SEO Help For Business Growth

    In this tough cut throat competitive age, making a mark in any business is a tough task. No matter how confident are you, tough competition is going to make things worse for you? So, if you have the right products and still finding getting right clientele then this the time when you should check your business promotion tools. You must be lagging due to the technology. Internet is one method you can use for the business promotion and can get really very amazing results.

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  • Technologies stack to create soccer game vizualization on web page [on hold]

    - by Lambrusco
    I want to create soccer game vizualization. What technologies will be best to create such one for web page? On input I have two teams with players. I have theory about their movements, the movement of the ball on field and so on. I just want to vizualize their movements. What will be the best technology stack? I mean programming languages (C++, Ruby, Java, PHP) and vizualization ways (Flash, HTML5, JS)

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  • GDL Presents: Creative Sandbox | Google+ API

    GDL Presents: Creative Sandbox | Google+ API Tune in to hear about two cool, new campaigns that use the Google+ API from the core creative teams at Goodby Silverstein & Partners, Hook and RESN in conversation with a Google+ Developer Relations expert. They'll talk about how they pushed the possibilities of the Google+ API - and will inspire you to do the same. From: GoogleDevelopers Views: 0 0 ratings Time: 01:00:00 More in Science & Technology

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