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  • Oracle and ATG: The Next Generation of Customer Experience

    - by divya.malik
    Oracle today announced that it has completed the acquisition of Art Technology Group (ATG), Inc. In a webcast this morning, Thomas Kurian, Executive Vice President, Oracle Anthony Lye, Senior Vice President, CRM at Oracle and  Ken Volpe, Senior Vice President of Products and Technology from ATG, presented the rationale, strategy and future direction with this acquisition, ATG is a leading E-Commerce service provider and Oracle is a leading CRM and Retail Applications provider, which makes it a winning team. There has been a lot of positive feedback from the analysts, press as well as customers. “As a customer of both Oracle and ATG, we view the integration of the two companies as a natural fit,” said Kevin Cunnington, Global Head of Online, Vodafone Group. “We look forward to new efficiencies that address our online and cross-channel business strategies and help us further provide superior customer experiences.” For more information about Oracle and ATG: Overiew and FAQs Webcast Press Release Technorati Tags: oracle,oracle siebel crm,atg,crm

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  • Google privacy concerns: trustworthy alternatives for migration?

    - by Markos Fragkakis
    I have come to realize the tremendous amount of information Google has on its users. I am a typical Google user, using Gmail, Google Reader. This means that right now Google now has the following information at its disposal: Who my friends are (Gmail) What we talk about (Gmail, Google Talk) What news sources I follow (Google Reader) How frequently I check them and which ones I consider important enough to share (Google Reader) A lot of other stuff What I search about and when (if I search when logged in) (Web search) I have no reason to believe that this information is used for reasons other than adjusting what ads I am displayed when I visit a site with Google Ads. However, I have realised that I am in no position to be certain that this is absolutely true, or that it always will be. On the other hand, I don't want to reach the uber-privacy-maniac state of maintaining my own email server and installing a desktop RSS reader in all my machines. So, I am asking for your opinions: What services constitute a good set of alternatives to the Google services, promising better privacy? Pros: Privacy Free Powerful Usable

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  • String Format for DateTime in C#

    - by SAMIR BHOGAYTA
    String Format for DateTime [C#] This example shows how to format DateTime using String.Format method. All formatting can be done also using DateTime.ToString method. Custom DateTime Formatting There are following custom format specifiers y (year), M (month), d (day), h (hour 12), H (hour 24), m (minute), s (second), f (second fraction), F (second fraction, trailing zeroes are trimmed), t (P.M or A.M) and z (time zone). Following examples demonstrate how are the format specifiers rewritten to the output. [C#] // create date time 2008-03-09 16:05:07.123 DateTime dt = new DateTime(2008, 3, 9, 16, 5, 7, 123); String.Format("{0:y yy yyy yyyy}", dt); // "8 08 008 2008" year String.Format("{0:M MM MMM MMMM}", dt); // "3 03 Mar March" month String.Format("{0:d dd ddd dddd}", dt); // "9 09 Sun Sunday" day String.Format("{0:h hh H HH}", dt); // "4 04 16 16" hour 12/24 String.Format("{0:m mm}", dt); // "5 05" minute String.Format("{0:s ss}", dt); // "7 07" second String.Format("{0:f ff fff ffff}", dt); // "1 12 123 1230" sec.fraction String.Format("{0:F FF FFF FFFF}", dt); // "1 12 123 123" without zeroes String.Format("{0:t tt}", dt); // "P PM" A.M. or P.M. String.Format("{0:z zz zzz}", dt); // "-6 -06 -06:00" time zone You can use also date separator / (slash) and time sepatator : (colon). These characters will be rewritten to characters defined in the current DateTimeForma­tInfo.DateSepa­rator and DateTimeForma­tInfo.TimeSepa­rator. [C#] // date separator in german culture is "." (so "/" changes to ".") String.Format("{0:d/M/yyyy HH:mm:ss}", dt); // "9/3/2008 16:05:07" - english (en-US) String.Format("{0:d/M/yyyy HH:mm:ss}", dt); // "9.3.2008 16:05:07" - german (de-DE) Here are some examples of custom date and time formatting: [C#] // month/day numbers without/with leading zeroes String.Format("{0:M/d/yyyy}", dt); // "3/9/2008" String.Format("{0:MM/dd/yyyy}", dt); // "03/09/2008" // day/month names String.Format("{0:ddd, MMM d, yyyy}", dt); // "Sun, Mar 9, 2008" String.Format("{0:dddd, MMMM d, yyyy}", dt); // "Sunday, March 9, 2008" // two/four digit year String.Format("{0:MM/dd/yy}", dt); // "03/09/08" String.Format("{0:MM/dd/yyyy}", dt); // "03/09/2008" Standard DateTime Formatting In DateTimeForma­tInfo there are defined standard patterns for the current culture. For example property ShortTimePattern is string that contains value h:mm tt for en-US culture and value HH:mm for de-DE culture. Following table shows patterns defined in DateTimeForma­tInfo and their values for en-US culture. First column contains format specifiers for the String.Format method. Specifier DateTimeFormatInfo property Pattern value (for en-US culture) t ShortTimePattern h:mm tt d ShortDatePattern M/d/yyyy T LongTimePattern h:mm:ss tt D LongDatePattern dddd, MMMM dd, yyyy f (combination of D and t) dddd, MMMM dd, yyyy h:mm tt F FullDateTimePattern dddd, MMMM dd, yyyy h:mm:ss tt g (combination of d and t) M/d/yyyy h:mm tt G (combination of d and T) M/d/yyyy h:mm:ss tt m, M MonthDayPattern MMMM dd y, Y YearMonthPattern MMMM, yyyy r, R RFC1123Pattern ddd, dd MMM yyyy HH':'mm':'ss 'GMT' (*) s SortableDateTi­mePattern yyyy'-'MM'-'dd'T'HH':'mm':'ss (*) u UniversalSorta­bleDateTimePat­tern yyyy'-'MM'-'dd HH':'mm':'ss'Z' (*) (*) = culture independent Following examples show usage of standard format specifiers in String.Format method and the resulting output. [C#] String.Format("{0:t}", dt); // "4:05 PM" ShortTime String.Format("{0:d}", dt); // "3/9/2008" ShortDate String.Format("{0:T}", dt); // "4:05:07 PM" LongTime String.Format("{0:D}", dt); // "Sunday, March 09, 2008" LongDate String.Format("{0:f}", dt); // "Sunday, March 09, 2008 4:05 PM" LongDate+ShortTime String.Format("{0:F}", dt); // "Sunday, March 09, 2008 4:05:07 PM" FullDateTime String.Format("{0:g}", dt); // "3/9/2008 4:05 PM" ShortDate+ShortTime String.Format("{0:G}", dt); // "3/9/2008 4:05:07 PM" ShortDate+LongTime String.Format("{0:m}", dt); // "March 09" MonthDay String.Format("{0:y}", dt); // "March, 2008" YearMonth String.Format("{0:r}", dt); // "Sun, 09 Mar 2008 16:05:07 GMT" RFC1123 String.Format("{0:s}", dt); // "2008-03-09T16:05:07" SortableDateTime String.Format("{0:u}", dt); // "2008-03-09 16:05:07Z" UniversalSortableDateTime

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  • .NET Rocks is on the Road Again!

    - by Scott Spradlin
    Carl and Richard are loading up the DotNetMobile (a 30 foot RV) and driving to our town again to show off their favorite bits of Visual Studio 2010 and .NET 4.0! Richard talks about Web load testing and Carl talks about Silverlight 4.0 and multimedia. And to make the night even more fun, they are going to bring a mystery rock star from the Visual Studio world to the event and interview them for a special .NET Rocks Road Trip show series. Along the way we’ll be giving away some great prizes, showing off some awesome technology and having a ton of laughs. So come out to the most fun you can have in a geeky evening - and learn a few things along the way about web load testing and Silverlight 4! And one lucky person at the event will win "Ride Along with Carl and Richard" and get to board the RV and ride with the boys to the next town on the tour -- Chicago. (don’t worry, they will get you home again!) So come out to the most fun you can have in a geeky evening – and find out what’s new and cool in Visual Studio 2010! To get insure we have sufficient food for everyone, please register for this event at http://stlnet.eventbrite.com This registration information will only be used to obtain accurate counts for food preparation. All other answers are optional and will be used for purely statistical analysis. No information will be shared outside the St. Louis .NET User Group. Here is a list of prizes to be given away at the event: Telerik Premium Collection Pre-Emptive One Year Commercial Runtime Intelligence license Red Gate ANTS Memory Profiler Quest Toad Extension for Visual Studio DevExpress Code Rush and Refactor Pro Grape City Active Report/BI Suite Grape City Spread 5.0 JetBrains Resharper Component One Studio for ASP.NET Component One Studio for Silverlight Please check out the event sponsors: Visit http://www.dotnetrocks.com/roadtrip for more information! Thursday, April 29, 2010 6:00 pm - Food and social 6:30 pm - .NET Rocks Interview 7:15 pm - Richard Campbell 8:00 pm - Carl Franklin 8:45 pm - prizes!

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  • You Can't Win on Price

    - by David Dorf
    This year I did the majority of my Christmas shopping from the comfort of my home office. There aren't many things in stores you can't find online these days. I find it easier to search, research, and compare products online rather than walking the mall anyway. But there's a segment of the population that likes to be in the store, touching the products. For those people, smartphones avail them some of the e-commerce features I mentioned right there in the aisles. First it was RedLaser, then TheFind, ShopSavvy and many others. But the one that should be scaring retailers is Amazon's PriceCheck application. It lets you scan the product barcode, take a picture of the product, or speak the product's name. Once the product is identified, it shows the online prices, with Amazon at the top of the list. Within 10 seconds you can order the item and Amazon Prime members get free 2-day shipping too. I don't think fashion and grocery retailers need to worry much, but I have to believe smartphones are helping Amazon win a little more of the brand-name hardgoods market. So what's a retailer to do? Best Buy has begun to put QR Codes on their shelf labels that are easily scanned by smartphones and take the consumer to a Best Buy Web page where they can get extended information about the product. The consumer is getting the additional information they want, and Best Buy avoids the price comparisons. Of course if a consumer chooses to use the Amazon PriceCheck app, then all bets are off. That's when Best Buy has to hope the in-store experience and customer service will save the sale. My point is that the internet makes information available to everyone, and smartphones make it available anywhere. Unless you want your store to be Amazon's local showroom, you need to be price-competitive but differentiate on other aspects of the shopping experience. With the cost of running a physical store, you can't win on price.

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  • Customization: It’s Wanted in Enterprise Tech Platforms Too

    - by Mike Stiles
    Did you know that every customer service person does their job the exact same way in every business organization?  And did you know that every business organization cares about the exact same metrics? I hope not, because both those things couldn’t be farther from the truth. And if there are different needs and approaches in different enterprises, it stands to reason technology platforms must become increasingly customizable. Oracle Social Cloud sees that coming and is doing something about it, at least in terms of social media management. Today we introduce Social Station, a customizable user experience workspace within the Oracle Social Relationship Management (SRM) platform. We think a lot about customer-centricity and customer experience around here, and we know our own customers are ready to start moving forward in being able to set up their work environments in the ways that work best for them. That kind of thing increases productivity, helps deliver on social objectives faster, and generally just makes life more pleasant. A recent IDG Enterprise report says that enterprises currently investing in more consumerized, easy-to-use technologies experience a 56% increase in employee productivity and a 46% increase in customer satisfaction. Imagine that. When you make it easier and more pleasant for employees to help customers, more customers get helped and everyone ends up happier. So what does this Social Station do and what does it mean, exactly? It’s an innovative move to take some pretty high-end tech (take a bow developers) and simplify it, making things more intuitive: Drag and drop lets you easily build out and personalize your social workspace with different modules. The new Custom Analytics module can mix and match over 120 metrics with thousands of customizable reporting options. You can check constantly refreshed updates and keep a real-time eye on the numbers you’re trying to move. One-click sharing and annotation in the Custom Analytics module improves sharing and collaboration across teams, departments and executives. Multi-view layout helps you leverage social insights by letting you monitor conversations by network, stream, metric, graph type, date range, and relative time period. The Enhanced Calendar is a better visual representation of content, posts, networks and views, letting you easily toggle between functions and views. The Oracle Social Station sets us up to always be developing & launching additional social modules for you, covering areas like content curation, influencer engagement, and command center creation. Oracle Social Cloud Group VP Meg Bear says, “Consumers today have high expectations of their technology application capabilities and usability, and those expectations don’t stop when they enter their workplaces.” In other words, internal enterprise technology platforms must reflect the personalization and customization being called for in consumer products and marketing. “One size fits all” is becoming an endangered concept. @mikestiles @oraclesocial

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  • Adaptive Case Management – Exposing the API – part 1 by Roger Goossens

    - by JuergenKress
    One of the most important building blocks of Adaptive Case Management is the ACM API. At one point or another you’re gonna need a way to get information (think about a list of stakeholders, available activities, milestones reached, etc.) out of the case. Since there’s no webservice available yet that exposes the internals of the case, your only option right now is the ACM API. ACM evangelist Niall Commiskey has put some samples online to give you a good feeling of the power of the ACM API. The examples show how you can access the API by means of RMI. You first need to obtain a BPMServiceClientFactory that gives access to the important services you’ll mostly be needing, i.e. the IBPMUserAuthenticationService (needed for obtaining a valid user context) and the ICaseService (the service that exposes all important case information). Now, obtaining an instance of the BPMServiceClientFactory involves some boilerplate coding in which you’ll need the RMI url and user credentials: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: ACM,API,Adaptive Case Management,Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

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