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• Culture Shmulture?

  - by steve.diamond

  I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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• HP Improves Visibility, Alignment, and Marketing Effectiveness with Siebel MRM

  - by ruth.donohue

  How does an $80 billion technology company gain complete visibility to marketing spend? Hewlett Packard uses Siebel Marketing Resource Management to ensure marketing dollars are invested wisely and gain transparency and accountability across its marketing function. With Siebel MRM, HP is able to manage over 50,000 campaigns in over 60 countries and leverage marketing best practices around the world. Find out more in this video with Deborah Nelson, SVP of Marketing and Alliances at HP.

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• Refactoring a Single Rails Model with large methods & long join queries trying to do everything

  - by Kelseydh

  I have a working Ruby on Rails Model that I suspect is inefficient, hard to maintain, and full of unnecessary SQL join queries. I want to optimize and refactor this Model (Quiz.rb) to comply with Rails best practices, but I'm not sure how I should do it. The Rails app is a game that has Missions with many Stages. Users complete Stages by answering Questions that have correct or incorrect Answers. When a User tries to complete a stage by answering questions, the User gets a Quiz entry with many Attempts. Each Attempt records an Answer submitted for that Question within the Stage. A user completes a stage or mission by getting every Attempt correct, and their progress is tracked by adding a new entry to the UserMission & UserStage join tables. All of these features work, but unfortunately the Quiz.rb Model has been twisted to handle almost all of it exclusively. The callbacks began at 'Quiz.rb', and because I wasn't sure how to leave the Quiz Model during a multi-model update, I resorted to using Rails Console to have the @quiz instance variable via self.some_method do all the heavy lifting to retrieve every data value for the game's business logic; resulting in large extended join queries that "dance" all around the Database schema. The Quiz.rb Model that Smells: class Quiz < ActiveRecord::Base belongs_to :user has_many :attempts, dependent: :destroy before_save :check_answer before_save :update_user_mission_and_stage accepts_nested_attributes_for :attempts, :reject_if => lambda { |a| a[:answer_id].blank? }, :allow_destroy => true #Checks every answer within each quiz, adding +1 for each correct answer #within a stage quiz, and -1 for each incorrect answer def check_answer stage_score = 0 self.attempts.each do |attempt| if attempt.answer.correct? == true stage_score += 1 elsif attempt.answer.correct == false stage_score - 1 end end stage_score end def winner return true end def update_user_mission_and_stage ####### #Step 1: Checks if UserMission exists, finds or creates one. #if no UserMission for the current mission exists, creates a new UserMission if self.user_has_mission? == false @user_mission = UserMission.new(user_id: self.user.id, mission_id: self.current_stage.mission_id, available: true) @user_mission.save else @user_mission = self.find_user_mission end ####### #Step 2: Checks if current UserStage exists, stops if true to prevent duplicate entry if self.user_has_stage? @user_mission.save return true else ####### ##Step 3: if step 2 returns false: ##Initiates UserStage creation instructions #checks for winner (winner actions need to be defined) if they complete last stage of last mission for a given orientation if self.passed? && self.is_last_stage? && self.is_last_mission? create_user_stage_and_update_user_mission self.winner #NOTE: The rest are the same, but specify conditions that are available to add badges or other actions upon those conditions occurring: ##if user completes first stage of a mission elsif self.passed? && self.is_first_stage? && self.is_first_mission? create_user_stage_and_update_user_mission #creates user badge for finishing first stage of first mission self.user.add_badge(5) self.user.activity_logs.create(description: "granted first-stage badge", type_event: "badge", value: "first-stage") #If user completes last stage of a given mission, creates a new UserMission elsif self.passed? && self.is_last_stage? && self.is_first_mission? create_user_stage_and_update_user_mission #creates user badge for finishing first mission self.user.add_badge(6) self.user.activity_logs.create(description: "granted first-mission badge", type_event: "badge", value: "first-mission") elsif self.passed? create_user_stage_and_update_user_mission else self.passed? == false return true end end end #Creates a new UserStage record in the database for a successful Quiz question passing def create_user_stage_and_update_user_mission @nu_stage = @user_mission.user_stages.new(user_id: self.user.id, stage_id: self.current_stage.id) @nu_stage.save @user_mission.save self.user.add_points(50) end #Boolean that defines passing a stage as answering every question in that stage correct def passed? self.check_answer >= self.number_of_questions end #Returns the number of questions asked for that stage's quiz def number_of_questions self.attempts.first.answer.question.stage.questions.count end #Returns the current_stage for the Quiz, routing through 1st attempt in that Quiz def current_stage self.attempts.first.answer.question.stage end #Gives back the position of the stage relative to its mission. def stage_position self.attempts.first.answer.question.stage.position end #will find the user_mission for the current user and stage if it exists def find_user_mission self.user.user_missions.find_by_mission_id(self.current_stage.mission_id) end #Returns true if quiz was for the last stage within that mission #helpful for triggering actions related to a user completing a mission def is_last_stage? self.stage_position == self.current_stage.mission.stages.last.position end #Returns true if quiz was for the first stage within that mission #helpful for triggering actions related to a user completing a mission def is_first_stage? self.stage_position == self.current_stage.mission.stages_ordered.first.position end #Returns true if current user has a UserMission for the current stage def user_has_mission? self.user.missions.ids.include?(self.current_stage.mission.id) end #Returns true if current user has a UserStage for the current stage def user_has_stage? self.user.stages.include?(self.current_stage) end #Returns true if current user is on the last mission based on position within a given orientation def is_first_mission? self.user.missions.first.orientation.missions.by_position.first.position == self.current_stage.mission.position end #Returns true if current user is on the first stage & mission of a given orientation def is_last_mission? self.user.missions.first.orientation.missions.by_position.last.position == self.current_stage.mission.position end end My Question Currently my Rails server takes roughly 500ms to 1 sec to process single @quiz.save action. I am confident that the slowness here is due to sloppy code, not bad Database ERD design. What does a better solution look like? And specifically: Should I use join queries to retrieve values like I did here, or is it better to instantiate new objects within the model instead? Or am I missing a better solution? How should update_user_mission_and_stage be refactored to follow best practices? Relevant Code for Reference: quizzes_controller.rb w/ Controller Route Initiating Callback: class QuizzesController < ApplicationController before_action :find_stage_and_mission before_action :find_orientation before_action :find_question def show end def create @user = current_user @quiz = current_user.quizzes.new(quiz_params) if @quiz.save if @quiz.passed? if @mission.next_mission.nil? && @stage.next_stage.nil? redirect_to root_path, notice: "Congratulations, you have finished the last mission!" elsif @stage.next_stage.nil? redirect_to [@mission.next_mission, @mission.first_stage], notice: "Correct! Time for Mission #{@mission.next_mission.position}", info: "Starting next mission" else redirect_to [@mission, @stage.next_stage], notice: "Answer Correct! You passed the stage!" end else redirect_to [@mission, @stage], alert: "You didn't get every question right, please try again." end else redirect_to [@mission, @stage], alert: "Sorry. We were unable to save your answer. Please contact the admministrator." end @questions = @stage.questions.all end private def find_stage_and_mission @stage = Stage.find(params[:stage_id]) @mission = @stage.mission end def find_question @question = @stage.questions.find_by_id params[:id] end def quiz_params params.require(:quiz).permit(:user_id, :attempt_id, {attempts_attributes: [:id, :quiz_id, :answer_id]}) end def find_orientation @orientation = @mission.orientation @missions = @orientation.missions.by_position end end Overview of Relevant ERD Database Relationships: Mission - Stage - Question - Answer - Attempt <- Quiz <- User Mission - UserMission <- User Stage - UserStage <- User Other Models: Mission.rb class Mission < ActiveRecord::Base belongs_to :orientation has_many :stages has_many :user_missions, dependent: :destroy has_many :users, through: :user_missions #SCOPES scope :by_position, -> {order(position: :asc)} def stages_ordered stages.order(:position) end def next_mission self.orientation.missions.find_by_position(self.position.next) end def first_stage next_mission.stages_ordered.first end end Stage.rb: class Stage < ActiveRecord::Base belongs_to :mission has_many :questions, dependent: :destroy has_many :user_stages, dependent: :destroy has_many :users, through: :user_stages accepts_nested_attributes_for :questions, reject_if: :all_blank, allow_destroy: true def next_stage self.mission.stages.find_by_position(self.position.next) end end Question.rb class Question < ActiveRecord::Base belongs_to :stage has_many :answers, dependent: :destroy accepts_nested_attributes_for :answers, :reject_if => lambda { |a| a[:body].blank? }, :allow_destroy => true end Answer.rb: class Answer < ActiveRecord::Base belongs_to :question has_many :attempts, dependent: :destroy end Attempt.rb: class Attempt < ActiveRecord::Base belongs_to :answer belongs_to :quiz end User.rb: class User < ActiveRecord::Base belongs_to :school has_many :activity_logs has_many :user_missions, dependent: :destroy has_many :missions, through: :user_missions has_many :user_stages, dependent: :destroy has_many :stages, through: :user_stages has_many :orientations, through: :school has_many :quizzes, dependent: :destroy has_many :attempts, through: :quizzes def latest_stage_position self.user_missions.last.user_stages.last.stage.position end end UserMission.rb class UserMission < ActiveRecord::Base belongs_to :user belongs_to :mission has_many :user_stages, dependent: :destroy end UserStage.rb class UserStage < ActiveRecord::Base belongs_to :user belongs_to :stage belongs_to :user_mission end

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• Issue 15: Oracle Exadata Marketing Campaigns

  - by rituchhibber

       PARTNER FOCUS Oracle ExadataMarketing Campaign Steve McNickleVP Europe, cVidya Steve McNickle is VP Europe for cVidya, an innovative provider of revenue intelligence solutions for telecom, media and entertainment service providers including AT&T, BT, Deutsche Telecom and Vodafone. The company's product portfolio helps operators and service providers maximise margins, improve customer experience and optimise ecosystem relationships through revenue assurance, fraud and security management, sales performance management, pricing analytics, and inter-carrier services. cVidya has partnered with Oracle for more than a decade. RESOURCES -- Oracle PartnerNetwork (OPN) Oracle Exastack Program Oracle Exastack Optimized Oracle Exastack Labs and Enablement Resources Oracle Engineered Systems Oracle Communications cVidya SUBSCRIBE FEEDBACK PREVIOUS ISSUES Are you ready for Oracle OpenWorld this October? -- -- Please could you tell us a little about cVidya's partnering history with Oracle, and expand on your Oracle Exastack accreditations? "cVidya was established just over ten years ago and we've had a strong relationship with Oracle almost since the very beginning. Through our Revenue Intelligence work with some of the world's largest service providers we collect tremendous amounts of information, amounting to billions of records per day. We help our clients to collect, store and analyse that data to ensure that their end customers are getting the best levels of service, are billed correctly, and are happy that they are on the correct price plan. We have been an Oracle Gold level partner for seven years, and crucially just two months ago we were also accredited as Oracle Exastack Optimized for MoneyMap, our core Revenue Assurance solution. Very soon we also expect to be Oracle Exastack Optimized DRMap, our Data Retention solution." What unique capabilities and customer benefits does Oracle Exastack add to your applications? "Oracle Exastack enables us to deliver radical benefits to our customers. A typical mobile operator in the UK might handle between 500 million and two billion call data record details daily. Each transaction needs to be validated, billed correctly and fraud checked. Because of the enormous volumes involved, our clients demand scalable infrastructure that allows them to efficiently acquire, store and process all that data within controlled cost, space and environmental constraints. We have proved that the Oracle Exadata system can process data up to seven times faster and load it as much as 20 times faster than other standard best-of-breed server approaches. With the Oracle Exadata Database Machine they can reduce their datacentre equipment from say, the six or seven cabinets that they needed in the past, down to just one. This dramatic simplification delivers incredible value to the customer by cutting down enormously on all of their significant cost, space, energy, cooling and maintenance overheads." "The Oracle Exastack Program has given our clients the ability to switch their focus from reactive to proactive. Traditionally they may have spent 80 percent of their day processing, and just 20 percent enabling end customers to see advanced analytics, and avoiding issues before they occur. With our solutions and Oracle Exadata they can now switch that balance around entirely, resulting not only in reduced revenue leakage, but a far higher focus on proactive leakage prevention. How has the Oracle Exastack Program transformed your customer business? "We can already see the impact. Oracle solutions allow our delivery teams to achieve successful deployments, happy customers and self-satisfaction, and the power of Oracle's Exa solutions is easy to measure in terms of their transformational ability. We gained our first sale into a major European telco by demonstrating the major performance gains that would transform their business. Clients can measure the ease of organisational change, the early prevention of business issues, the reduction in manpower required to provide protection and coverage across all their products and services, plus of course end customer satisfaction. If customers know that that service is provided accurately and that their bills are calculated correctly, then over time this satisfaction can be attributed to revenue intelligence and the underlying systems which provide it. Combine this with the further integration we have with the other layers of the Oracle stack, including the telecommunications offerings such as NCC, OCDM and BRM, and the result is even greater customer value—not to mention the increased speed to market and the reduced project risk." What does the Oracle Exastack community bring to cVidya, both in terms of general benefits, and also tangible new opportunities and partnerships? "A great deal. We have participated in the Oracle Exastack community heavily over the past year, and have had lots of meetings with Oracle and our peers around the globe. It brings us into contact with like-minded, innovative partners, who like us are not happy to just stand still and want to take fresh technology to their customer base in order to gain enhanced value. We identified three new partnerships in each of two recent meetings, and hope these will open up new opportunities, not only in areas that exactly match where we operate today, but also in some new associative areas that will expand our reach into new business sectors. Notably, thanks to the Exastack community we were invited on stage at last year's Oracle OpenWorld conference. Appearing so publically with Oracle senior VP Judson Althoff elevated awareness and visibility of cVidya and has enabled us to participate in a number of other events with Oracle over the past eight months. We've been involved in speaking opportunities, forums and exhibitions, providing us with invaluable opportunities that we wouldn't otherwise have got close to." How has Exastack differentiated cVidya as an ISV, and helped you to evolve your business to the next level? "When we are selling to our core customer base of Tier 1 telecommunications providers, we know that they want more than just software. They want an enduring partnership that will last many years, they want innovation, and a forward thinking partner who knows how to guide them on where they need to be to meet market demand three, five or seven years down the line. Membership of respected global bodies, such as the Telemanagement Forum enables us to lead standard adherence in our area of business, giving us a lot of credibility, but Oracle is also involved in this forum with its own telecommunications portfolio, strengthening our position still further. When we approach CEOs, CTOs and CIOs at the very largest Tier 1 operators, not only can we easily show them that our technology is fantastic, we can also talk about our strong partnership with Oracle, and our joint embracing of today's standards and tomorrow's innovation." Where would you like cVidya to be in one year's time? "We want to get all of our relevant products Oracle Exastack Optimized. Our MoneyMap Revenue Assurance solution is already Exastack Optimised, our DRMAP Data Retention Solution should be Exastack Optimised within the next month, and our FraudView Fraud Management solution within the next two to three months. We'd then like to extend our Oracle accreditation out to include other members of the Oracle Engineered Systems family. We are moving into the 'Big Data' space, and so we're obviously very keen to work closely with Oracle to conduct pilots, map new technologies onto Oracle Big Data platforms, and embrace and measure the benefits of other Oracle systems, namely Oracle Exalogic Elastic Cloud, the Oracle Exalytics In-Memory Machine and the Oracle SPARC SuperCluster. We would also like to examine how the Oracle Database Appliance might benefit our Tier 2 service provider customers. Finally, we'd also like to continue working with the Oracle Communications Global Business Unit (CGBU), furthering our integration with Oracle billing products so that we are able to quickly deploy fraud solutions into Oracle's Engineered System stack, give operational benefits to our clients that are pre-integrated, more cost-effective, and can be rapidly deployed rapidly and producing benefits in three months, not nine months." Chris Baker ,Senior Vice President, Oracle Worldwide ISV-OEM-Java Sales Chris Baker is the Global Head of ISV/OEM Sales responsible for working with ISV/OEM partners to maximise Oracle's business through those partners, whilst maximising those partners' business to their end users. Chris works with partners, customers, innovators, investors and employees to develop innovative business solutions using Oracle products, services and skills. Firstly, could you please explain Oracle's current strategy for ISV partners, globally and in EMEA? "Oracle customers use independent software vendor (ISV) applications to run their businesses. They use them to generate revenue and to fulfil obligations to their own customers. Our strategy is very straight-forward. We want all of our ISV partners and OEMs to concentrate on the things that they do the best – building applications to meet the unique industry and functional requirements of their customer. We want to ensure that we deliver a best in class application platform so the ISV is free to concentrate their effort on their application functionality and user experience We invest over four billion dollars in research and development every year, and we want our ISVs to benefit from all of that investment in operating systems, virtualisation, databases, middleware, engineered systems, and other hardware. By doing this, we help them to reduce their costs, gain more consistency and agility for quicker implementations, and also rapidly differentiate themselves from other application vendors. It's all about simplification because we believe that around 25 to 30 percent of the development costs incurred by many ISVs are caused by customising infrastructure and have nothing to do with their applications. Our strategy is to enable our ISV partners to standardise their application platform using engineered architecture, so they can write once to the Oracle stack and deploy seamlessly in the cloud, on-premise, or in hybrid deployments. It's really important that architecture is the same in order to keep cost and time overheads at a minimum, so we provide standardisation and an environment that enables our ISVs to concentrate on the core business that makes them the most money and brings them success." How do you believe this strategy is helping the ISVs to work hand-in-hand with Oracle to ensure that end customers get the industry-leading solutions that they need? "We work with our ISVs not just to help them be successful, but also to help them market themselves. We have something called the 'Oracle Exastack Ready Program', which enables ISVs to publicise themselves as 'Ready' to run the core software platforms that run on Oracle's engineered systems including Exadata and Exalogic. So, for example, they can become 'Database Ready' which means that they use the latest version of Oracle Database and therefore can run their application without modification on Exadata or the Oracle Database Appliance. Alternatively, they can become WebLogic Ready, Oracle Linux Ready and Oracle Solaris Ready which means they run on the latest release and therefore can run their application, with no new porting work, on Oracle Exalogic. Those 'Ready' logos are important in helping ISVs advertise to their customers that they are using the latest technologies which have been fully tested. We now also have Exadata Ready and Exalogic Ready programmes which allow ISVs to promote the certification of their applications on these platforms. This highlights these partners to Oracle customers as having solutions that run fluently on the Oracle Exadata Database Machine, the Oracle Exalogic Elastic Cloud or one of our other engineered systems. This makes it easy for customers to identify solutions and provides ISVs with an avenue to connect with Oracle customers who are rapidly adopting engineered systems. We have also taken this programme to the next level in the shape of 'Oracle Exastack Optimized' for partners whose applications run best on the Oracle stack and have invested the time to fully optimise application performance. We ensure that Exastack Optimized partner status is promoted and supported by press releases, and we help our ISVs go to market and differentiate themselves through the use our technology and the standardisation it delivers. To date we have had several hundred organisations successfully work through our Exastack Optimized programme." How does Oracle's strategy of offering pre-integrated open platform software and hardware allow ISVs to bring their products to market more quickly? "One of the problems for many ISVs is that they have to think very carefully about the technology on which their solutions will be deployed, particularly in the cloud or hosted environments. They have to think hard about how they secure these environments, whether the concern is, for example, middleware, identity management, or securing personal data. If they don't use the technology that we build-in to our products to help them to fulfil these roles, they then have to build it themselves. This takes time, requires testing, and must be maintained. By taking advantage of our technology, partners will now know that they have a standard platform. They will know that they can confidently talk about implementation being the same every time they do it. Very large ISV applications could once take a year or two to be implemented at an on-premise environment. But it wasn't just the configuration of the application that took the time, it was actually the infrastructure - the different hardware configurations, operating systems and configurations of databases and middleware. Now we strongly believe that it's all about standardisation and repeatability. It's about making sure that our partners can do it once and are then able to roll it out many different times using standard componentry." What actions would you recommend for existing ISV partners that are looking to do more business with Oracle and its customer base, not only to maximise benefits, but also to maximise partner relationships? "My team, around the world and in the EMEA region, is available and ready to talk to any of our ISVs and to explore the possibilities together. We run programmes like 'Excite' and 'Insight' to help us to understand how we can help ISVs with architecture and widen their environments. But we also want to work with, and look at, new opportunities - for example, the Machine-to-Machine (M2M) market or 'The Internet of Things'. Over the next few years, many millions, indeed billions of devices will be collecting massive amounts of data and communicating it back to the central systems where ISVs will be running their applications. The only way that our partners will be able to provide a single vendor 'end-to-end' solution is to use Oracle integrated systems at the back end and Java on the 'smart' devices collecting the data – a complete solution from device to data centre. So there are huge opportunities to work closely with our ISVs, using Oracle's complete M2M platform, to provide the infrastructure that enables them to extract maximum value from the data collected. If any partners don't know where to start or who to contact, then they can contact me directly at [email protected] or indeed any of our teams across the EMEA region. We want to work with ISVs to help them to be as successful as they possibly can through simplification and speed to market, and we also want all of the top ISVs in the world based on Oracle." What opportunities are immediately opened to new ISV partners joining the OPN? "As you know OPN is very, very important. New members will discover a huge amount of content that instantly becomes accessible to them. They can access a wealth of no-cost training and enablement materials to build their expertise in Oracle technology. They can download Oracle software and use it for development projects. They can help themselves become more competent by becoming part of a true community and uncovering new opportunities by working with Oracle and their peers in the Oracle Partner Network. As well as publishing massive amounts of information on OPN, we also hold our global Oracle OpenWorld event, at which partners play a huge role. This takes place at the end of September and the beginning of October in San Francisco. Attending ISV partners have an unrivalled opportunity to contribute to elements such as the OpenWorld / OPN Exchange, at which they can talk to other partners and really begin thinking about how they can move their businesses on and play key roles in a very large ecosystem which revolves around technology and standardisation." Finally, are there any other messages that you would like to share with the Oracle ISV community? "The crucial message that I always like to reinforce is architecture, architecture and architecture! The key opportunities that ISVs have today revolve around standardising their architectures so that they can confidently think: “I will I be able to do exactly the same thing whenever a customer is looking to deploy on-premise, hosted or in the cloud”. The right architecture is critical to being competitive and to really start changing the game. We want to help our ISV partners to do just that; to establish standard architecture and to seize the opportunities it opens up for them. New market opportunities like M2M are enormous - just look at how many devices are all around you right now. We can help our partners to interface with these devices more effectively while thinking about their entire ecosystem, rather than just the piece that they have traditionally focused upon. With standardised architecture, we can help people dramatically improve their speed, reach, agility and delivery of enhanced customer satisfaction and value all the way from the Java side to their centralised systems. All Oracle ISV partners must take advantage of these opportunities, which is why Oracle will continue to invest in and support them." -- Gergely Strbik is Oracle Hardware and Software Product Manager for Avnet in Hungary. Avnet Technology Solutions is an OracleValue Added Distributor focused on the development of the existing Oracle channel. This includes the recruitment and enablement of Oracle partners as well as driving deeper adoption of Oracle's technology and application products within the IT channel. "The main business benefits of ODA for our customers and partners are scalability, flexibility, a great price point for the high performance delivered, and the easily configurable embedded Linux operating system. People welcome a lower point of entry and the ability to grow capacity on demand as their business expands." "Marketing and selling the ODA requires another way of thinking because it is an appliance. We have to transform the ways in which our partners and customers think from buying hardware and software independently to buying complete solutions. Successful early adopters and satisfied customer reactions will certainly help us to sell the ODA. We will have more experience with the product after the first deliveries and installations—end users need to see the power and benefits for themselves." "Our typical ODA customers will be those looking for complete solutions from a single reseller partner who is also able to manage the appliance. They will have enjoyed using Oracle Database but now want a new product that is able to unlock new levels of performance. A higher proportion of potential customers will come from our existing Oracle base, with around 30% from new business, but we intend to evangelise the ODA on the market to see how we can change this balance as all our customers adjust to the concept of 'Hardware and Software, Engineered to Work Together'. -- Back to the welcome page

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• Caliber Point Launches Republic, A Platform-Based Multi-Tenant HR Service Delivery Solution

  - by jay.richey

  Caliber Point Business Solutions Ltd., a leading Business Process Outsourcing (BPO) service provider and a Hexaware Technologies subsidiary, today announced the launch of Republic - their multi-tenant HR services delivery solution. Built on the Oracle E-Business Suite Release 12, this ready to use platform will cater to multiple clients under a secure and shared environment. This launch will identify Caliber Point as one of the first BPO service providers in India and one of the few in the world to provide a complete platform-based BPO service. More at http://bit.ly/9yyJDW

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• Oracle Lean Supply Chain Newsletter

  - by [email protected]

  Ready to ride the cutting edge? Leader or Laggard? There's plenty of new material and exciting articles on Oracle Supply Chain products in the quarterly newsletter, the February '10 issue contained some interesting articles on: - Supply Chains in the new 'Abnornal" - Manufacturers go Paperless to Boost Lean - Five Good Reasons to go to Release 12.1 - Software and Hardware complete with the Sun acquisition See details at: http://www.oracle.com/newsletters/samples/supply-chain-management.html Stay tuned for the May'10 issue and some great articles worth reviewing

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• Do I need to replace my hard disk?

  - by Sneha Kamath

  Hello everyone. Whenever I start my computer Ubuntu pops up the following error: A hard disk may be failing one or more hard disk report health problems A friend of mine ran some test and it was found that my hard disk has 74 bad sectors. Is this merely a software issue that will be solved after a complete format of my hard disk, or is it a hardware issue and I will have to replace my hard disk? Awaiting your responses. Thanks, Sneha Kamath.

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• Announcement Oracle Virtual Networking

  - by uwes

  Oracle Virtual Networking information and collateral are now available on Oracle.com and Oracle Technical Network (OTN). Oracle Virtual Networking revolutionizes data center economics with a complete portfolio of hardware and software products to provision and manage virtual I/O and networks for servers and storage. These products are available for ordering now. They were part of the Xsigo acquisition on November 6, 2012. For More Information Go To: Oracle Fabric Interconnect oracle.com OTN Oracle Fabric Manager oracle.com OTN Oracle Fabric Monitor oracle.com OTN Oracle SDN oracle.com OTN

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• Licence Error for Matlab 2012a on Ubuntu 12.04 (64-bit)

  - by MalTec

  I have installed Matlab 2012a on ubuntu 12.04, while providing the licence I find the following error: Could not complete Activation because the License File could not be written to disk. You might not have write permission on the License File or the folder. /usr/local/MATLAB/R2012a/licenses/license_Malhar-PC_161052_R2012a.lic See your System Administrator for assistance. The specific error message text is: /usr/local/MATLAB/R2012a/licenses/license_Malhar-PC_161052_R2012a.lic (No such file or directory).

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• Micro Focus lance Enterprise Developer Personal Edition, un outil gratuit pour le développement d'applications mainframe IBM

  Micro Focus lance Enterprise Developer Personal Edition Un outil gratuit pour le développement d'applications mainframe IBM Micro Focus, l'éditeur de solutions de gestion, de test et de modernisation d'applications d'entreprise, vient de sortir son IDE gratuit Enterprise Developer Personal Edition destiné aux développeurs professionnels et aux étudiants en informatique pour les applications mainframe IBM. Il s'agit en fait de la version d'entrée de gamme, très facile à utiliser, de la solution complète Micro Focus Enterprise Developer. Elle s'intègre à Eclipse ou Visual Studio pour en faire des outils de développement d'applications mainframe distribuées. Cette éditi...

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• Serial plans: Threshold / Parallel_degree_limit = 1

  - by jean-pierre.dijcks

  As a very short follow up on the previous post. So here is some more on getting a serial plan and why that happens Another reason - compared to the auto DOP is not on as we looked at in the earlier post - and often more prevalent to get a serial plan is if the plan simply does not take long enough to consider a parallel path. The resulting plan and note looks like this (note that this is a serial plan!): explain plan for select count(1) from sales; SELECT PLAN_TABLE_OUTPUT FROM TABLE(DBMS_XPLAN.DISPLAY()); PLAN_TABLE_OUTPUT -------------------------------------------------------------------------------- Plan hash value: 672559287 -------------------------------------------------------------------------------------- | Id  | Operation            | Name  | Rows  | Cost (%CPU)| Time     | Pstart| Pstop | -------------------------------------------------------------------------------------- PLAN_TABLE_OUTPUT -------------------------------------------------------------------------------- |   0 | SELECT STATEMENT     |       |     1 |     5   (0)| 00:00:01 |       |     | |   1 |  SORT AGGREGATE      |       |     1 |            |          |       |     | |   2 |   PARTITION RANGE ALL|       |   960 |     5   (0)| 00:00:01 |     1 |  16 | |   3 |    TABLE ACCESS FULL | SALES |   960 |     5   (0)| 00:00:01 |     1 |  16 | Note -----    - automatic DOP: Computed Degree of Parallelism is 1 because of parallel threshold 14 rows selected. The parallel threshold is referring to parallel_min_time_threshold and since I did not change the default (10s) the plan is not being considered for a parallel degree computation and is therefore staying with the serial execution. Now we go into the land of crazy: Assume I do want this DOP=1 to happen, I could set the parameter in the init.ora, but to highlight it in this case I changed it on the session: alter session set parallel_degree_limit = 1; The result I get is: ERROR: ORA-02097: parameter cannot be modified because specified value is invalid ORA-00096: invalid value 1 for parameter parallel_degree_limit, must be from among CPU IO AUTO INTEGER>=2 Which of course makes perfect sense...

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• Livre : Architecture logicielle de Jacques Printz, critique par benwit

  Ce livre est très riche, il aborde de nombreuses notions théoriques. Pour autant, l'auteur n'entre pas dans le détail de chacune d'entre elles, il les présente pour les intégrer dans une vue d'ensemble de l'architecture logicielle. Consultez la critique complète en ligne.

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• Libgdx Palette Swap

  - by Haedrian

  I'm developing a game using the Libgdx library. I'm trying to implement a very simple palette swap functionality (basically just complete recolouring of some areas, I don't even need to have various shades), but I don't have any idea where to begin. The closest I've come is trying to draw the picture myself using a Pixmap, but that appears to be horrible unmaintainable and produces oodles of code.

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• Improve Playback Using Enhancements in Windows Media Player 12

  - by DigitalGeekery

  Are you looking for ways to improve the playback of your media in Windows Media Player 12? We’ll show you how to do that by using the enhancements in WMP 12. If you are in Library mode, you’ll need to click the icon at the lower right to switch to Now Playing mode. Right-click anywhere in Media Player while in Now Playing mode, select Enhancements, and select any of the available options.   You can switch between the individual enhancements by clicking the right and left buttons at the top left.   Crossfading and Auto Volume Leveling The Auto Volume Leveling setting is just a simple toggle on and off. If your MP3 or WMA files have volume leveling information values.   You can automatically add volume leveling information values to all files you add to your library by switching to Library view, going to Tools > Options, and selecting Add volume leveling information values for new files on the Library tab. Click OK when finished.   Crossfading will gradually decrease the volume of the song that is ending (fade out) and increase volume of the song that is beginning. Click Turn on Crossfading and then click and drag the slider left or right change the amount of overlap between tracks. Graphic Equalizer The graphic equalizer is toggled on and off by clicking Turn on / Turn off at the top left. You can select pre-defined equalizer settings by music genre by clicking the Default list. The radio buttons on the left allow you to move the sliders individually, in a loose group or a tight group. You can always return to the default settings by clicking Reset. Play Speed Settings Choose a pre-defined settings by clicking Slow, Normal, or Fast. Uncheck the Snap slider to common speeds the move the slider right and left to your desired speed. If nothing else, these settings provide a little fun and amusement. Quiet Mode Quiet mode will level out any sharp volume highs and lows within a single track. Simply toggle the setting on or off and select whether you prefer Medium difference or Little difference by selecting one of the radio buttons. SRS WOW effects SRS WOW effects enhance low-frequency and stereo sound performance. Click Turn on to enable the TruBass and WOW Effect sliders. You can also optimize for your speaker type. Click to switch between Regular, Large, and Headphones. Video Settings Video Settings allow you to adjust the Hue, Brightness, Saturation, and Contrast.   You can also adjust the zoom settings by clicking Select video zoom settings.   Dolby Digital Settings Choose between Normal, Night, and Theater settings to adjust the audio for Dolby Digital content. This setting will only effect media with Dolby Digital sound. Looking for more ways to improve your media experience in WMP 12? Check out how to update metadata and cover art and how to share media with other Windows 7 computers on your home network. Similar Articles Productive Geek Tips Fixing When Windows Media Player Library Won’t Let You Add FilesInstall and Use the VLC Media Player on Ubuntu LinuxHow To Rip a Music CD in Windows 7 Media CenterStream Media from Windows 7 to XP with VLC Media PlayerInstalling Windows Media Player Plugin for Firefox TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Check these Awesome Chrome Add-ons iFixit Offers Gadget Repair Manuals Online Vista style sidebar for Windows 7 Create Nice Charts With These Web Based Tools Track Daily Goals With 42Goals Video Toolbox is a Superb Online Video Editor

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• Find a Faster DNS Server with Namebench

  - by Mysticgeek

  One way to speed up your Internet browsing experience is using a faster DNS server. Today we take a look at Namebench, which will compare your current DNS server against others out there, and help you find a faster one. Namebench Download the file and run the executable (link below). Namebench starts up and will include the current DNS server you have configured on your system. In this example we’re behind a router and using the DNS server from the ISP. Include the global DNS providers and the best available regional DNS server, then start the Benchmark. The test starts to run and you’ll see the queries it’s running through. The benchmark takes about 5-10 minutes to complete. After it’s complete you’ll get a report of the results. Based on its findings, it will show you what DNS server is fastest for your system. It also displays different types of graphs so you can get a better feel for the different results. You can export the results to a .csv file as well so you can present the results in Excel. Conclusion This is a free project that is in continuing development, so results might not be perfect, and there may be more features added in the future. If you’re looking for a method to help find a faster DNS server for your system, Namebench is a cool free utility to help you out. If you’re looking for a public DNS server that is customizable and includes filters, you might want to check out our article on helping to protect your kids from questionable content using OpenDNS. You can also check out how to speed up your web browsing with Google Public DNS. Links Download NameBench for Windows, Mac, and Linux from Google Code Learn More About the Project on the Namebench Wiki Page Similar Articles Productive Geek Tips Open a Second Console Session on Ubuntu ServerShare Ubuntu Home Directories using SambaSetup OpenSSH Server on Ubuntu LinuxDisable the Annoying “This device can perform faster” Balloon Message in Windows 7Search For Rows With Special Characters in SQL Server TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 How to Add Exceptions to the Windows Firewall Office 2010 reviewed in depth by Ed Bott FoxClocks adds World Times in your Statusbar (Firefox) Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app

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• Web CRM Software for Sales People

  Customer Relationship Management software or CRM is an application specifically designed to help a company in managing complete data related to its customers, from advertising to initial lead, sale a... [Author: James Wong - Computers and Internet - April 29, 2010]

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• power management of USB-enclosed hard drives

  - by intuited

  With a typical USB hard drive enclosure, is the full range of drive power management functionality available? In what may be an unrelated matter: is it possible to suspend a PC without unmounting an attached USB-powered drive, and then remounting it on resume? This is the behaviour I'm currently seeing (running Ubuntu linux 10.10). Are there certain models or brands that provide more complete control over this aspect of drive operation? My Friendly Neighbourhood Computer Store carries (part of) the Vantec Nexstar product line.

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• Web Designer and/or Developer

  - by chimps

  we've outsourced our app development, the dev's have created a DB hosted on Amazon-EC2. we're in talks with a web designer for website but the designer does not do any backend integration. i.e connect the website with DB created by app developers do you recommend getting designs from the designer and getting a freelancer to do the front-back end integration, I mean would there be issues/complications? Or go with designer who provides the complete package?

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• Even More Storage Options in VDI 3.4.1

  - by mprove

  Oracle Virtual Desktop Infrastructure 3.4.1 has been released to complete the storage matrix below. Storage Type VirtualBox on Solaris VirtualBox on Enterprise Linux Sun ZFS yes yes Sun ZFS (pool on Solaris) yes yes iSCSI - new in VDI 3.4 Network File System new in VDI 3.4.1 new in VDI 3.4 Local Storage new in VDI 3.4.1 new in VDI 3.4

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• With a typical USB hard drive enclosure, is the full range of drive power management functionality available?

  - by intuited

  In what may be an unrelated matter: is it possible to suspend a PC without unmounting an attached USB-powered drive, and then remounting it on resume? This is the behaviour I'm currently seeing (running Ubuntu linux 10.10). Are there certain models or brands that provide more complete control over this aspect of drive operation? My Friendly Neighbourhood Computer Store carries (part of) the Vantec Nexstar product line.

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• Migrate Your Site to TYPO3 CMS

  What else can you ask from a CMS system that gives you complete freedom from maintaining your site, coding, frequent changes, low cost of ownership, self administered back end and a lot more. This list can continue and go on and on. TYPO3 CMS has got many more advantages from the contemporary CMS systems. It is not only affable to the development community but also liked by most of the users who comes across this CMS.

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• Modern Search Engine Optimization Strategy - Writing Articles With Keywords and LSI

  Writing articles complete with keywords is one of the strategies used with Search Engine Optimization. You create an interesting and informative article about your niche, publish it on your site or in other pages online, place a few links on the body or on the resource box then you're done.

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• What non-programming tools do programmers use?

  - by user828584

  I'm reading code complete with the intention of learning how to better structure my code, but I'm also learning a lot about how many aspects of programming something there are that aren't just writing the code. The book talks a lot about problem definition, determining the requirements, defining the structure, designing the code, etc. What tools are used for these non-writing steps of programming? Is there software that will help me design and plan out what I'm going to write before I do?

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• Rotate model using quaternion

  - by ChocoMan

  Currently I have this to rotate my 3D model that rotates on it's local axis independent from the world's axis: // Rotate model with Right Thumbstick modelRotation -= pController.ThumbSticks.Right.X * mRotSpeed; // float value What I'm trying to do is rotate the model using quaternion and not by a matrix. I've searched for tutorials, but have found none that explains thoroughly on how to achieve this. Does anyone know how to I can use quaternions to rotate my model or a complete tutorial?

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• Strengthening code with possibly useless exception handling

  - by rdurand

  Is it a good practice to implement useless exception handling, just in case another part of the code is not coded correctly? Basic example A simple one, so I don't loose everybody :). Let's say I'm writing an app that will display a person's information (name, address, etc.), the data being extracted from a database. Let's say I'm the one coding the UI part, and someone else is writing the DB query code. Now imagine that the specifications of your app say that if the person's information is incomplete (let's say, the name is missing in the database), the person coding the query should handle this by returning "NA" for the missing field. What if the query is poorly coded and doesn't handle this case? What if the guy who wrote the query handles you an incomplete result, and when you try to display the informations, everything crashes, because your code isn't prepared to display empty stuff? This example is very basic. I believe most of you will say "it's not your problem, you're not responsible for this crash". But, it's still your part of the code which is crashing. Another example Let's say now I'm the one writing the query. The specifications don't say the same as above, but that the guy writing the "insert" query should make sure all the fields are complete when adding a person to the database to avoid inserting incomplete information. Should I protect my "select" query to make sure I give the UI guy complete informations? The questions What if the specifications don't explicitly say "this guy is the one in charge of handling this situation"? What if a third person implements another query (similar to the first one, but on another DB) and uses your UI code to display it, but doesn't handle this case in his code? Should I do what's necessary to prevent a possible crash, even if I'm not the one supposed to handle the bad case? I'm not looking for an answer like "(s)he's the one responsible for the crash", as I'm not solving a conflict here, I'd like to know, should I protect my code against situations it's not my responsibility to handle? Here, a simple "if empty do something" would suffice. In general, this question tackles redundant exception handling. I'm asking it because when I work alone on a project, I may code 2-3 times a similar exception handling in successive functions, "just in case" I did something wrong and let a bad case come through.

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