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  • Customer Experience Online Forum

    - by Christie Flanagan
    Missed Oracle’s Customer Experience Online Forum?  Don’t worry. You can still catch the sessions at your convenience. Watch the Customer Experience Online Forum on demand to hear from Bruce Tempkin, a leading expert in customer experience, as well as other thought leaders and they delve into topics such as the ROI of customer experience and strategies for winning over customers.  Simply register to gain access to these sessions and more: The Customer Experience RevolutionCustomer experience has become the most important and defensible differentiator for your business. The customer experience is a journey that transcends all customer touchpoints and stages of the customer lifecycle. Discover where you are in the journey, identify how to begin optimizing the experience you deliver your customers, and join the Revolution.The ROI of Customer ExperienceBruce Temkin, Customer Experience Transformist & Managing Partner, Temkin GroupResearch of US and UK customers demonstrates a high correlation between a positive customer experience and loyalty. A successful customer interaction increases the willingness to buy more and to recommend your company. US companies can gain $380 million over three years by providing an optimized customer experience. This session will help companies determine the business impact that customer experience has on their specific business. Integrating Marketing and Loyalty to Deliver Great Customer ExperiencesNew devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. Learn how leading brands are using Oracle's marketing solutions to harness big data and better understand their customers, extend their marketing reach into social channels, and retain their high value customers through more rewarding customer experience.Where to Start Your Organization's RevolutionThe process of crafting a great customer experience starts with understanding customers and their goals. This session helps you to begin mapping a sound customer experience strategy, describing the intended experience and kinds of processes that create differentiation. The ROI of Customer Experience: A Tempkin Group Insight Report Did you know that customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend? Did you know that even a modest increase in customer experience can translate into millions of dollars gained? Learn more about the ROI of customer experience in this free report.

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  • @CodeStock 2012 Review: Rob Gillen ( @argodev ) - Anatomy of a Buffer Overflow Attack

    Anatomy of a Buffer Overflow AttackSpeaker: Rob GillenTwitter: @argodevBlog: rob.gillenfamily.net Honestly, this talk was over my head due to my lack of knowledge of low level programming, and I think that most of the other attendees would agree. However I did get the basic concepts that we was trying to get across. Fortunately most high level programming languages handle most of the low level concerns regarding preventing buffer overflow attacks. What I got from this talk was to validate all input data from external sources.

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  • QotD: Justin Kestelyn, Editor in Chief of Java Magazine on OpenJDK

    - by $utils.escapeXML($entry.author)
    Things have changed now. Java SE 7 is available, and Java SE 8 is on the way; Java developer conferences around the world are selling out in short order; Java skills are in high demand by recruiters; and the Java community is reinvigorated thanks to efforts including the OpenJDK project, the Adopt-a-JSR program, and—if I may be so bold—even this publication.Justin Kestelyn, Editor in Chief of the Java Magazine, in the opening 'from the editor' article in the magazine's March/April edition.

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  • Exchange 2010 DAG Creation and Configuration – Part 1

    If you’re using Exchange 2010, then you’re probably interested in using the new Database Availability Group feature for your High Availability needs. The DAG is superbly powerful technology, but you’d better make sure yours is 100% correctly configured. Neil Hobson walks us through what we need to know, using a two-node DAG as an example.

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  • 5 Important On-Site SEO Tweaks

    The first part of any successful search engine optimization (SEO) campaign, is to fully optimize all the parts of your website to get a high keyword density for your keywords. This article will focus on five important elements that should be optimized on every page of your website.

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  • PowerShell PowerPack Download

    - by BuckWoody
    I read Jeffery Hicks’ article in this month’s Redmond Magazine on a new add-in for Windows PowerShell 2.0. It’s called the PowerShell Pack and it has a some great new features that I plan to put into place on my production systems as soon as I finished learning and testing them. You can download the pack here if you have PowerShell 2.0. I’m having a lot of fun with it, and I’ll blog about what I’m learning here in the near future, but you should check it out. The only issue I have with it right now is that you have to load a module and then use get-help to find out what it does, because I haven’t found a lot of other documentation so far. The most interesting modules for me are the ones that can run a command elevated (in PSUserTools), the task scheduling commands (in TaskScheduler) and the file system checks and tools (in FileSystem). There’s also a way to create simple Graphical User Interface panels (in ). I plan to string all these together to install a management set of tools on my SQL Server Express Instances, giving the user “task buttons” to backup or restore a database, add or delete users and so on. Yes, I’ll be careful, and yes, I’ll make sure the user is allowed to do that. For now, I’m testing the download, but I thought I would share what I’m up to. If you have PowerShell 2.0 and you download the pack, let me know how you use it. Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Why is Lisp useful?

    - by Geek
    Lisp obviously is an advantage for the AI stuff but it doesn't appear to me that Lisp is any faster than Java, C#, or even C. I am not a master of Lisp, but I find it incredibly difficult to understand the advantage one would get in writing Business Software in Lisp. Yet it is considered as a hacker's language. Why does Paul Graham advocate Lisp? Why did ITA Software choose Lisp over other high Level languages? What value does it have over these languages?

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  • Storage Configuration

    - by jchang
    Storage performance is not inherently complicated subject. The concepts are relatively simple. In fact, scaling storage performance is far easier compared with the difficulties encounters in scaling processor performance in NUMA systems. Storage performance is achieved by properly distributing IO over: 1) multiple independent PCI-E ports (system memory and IO bandwith is key) 2) multiple RAID controllers or host bus adapters (HBAs) 3) multiple storage IO channels (SAS or FC, complete path) most importantly,...(read more)

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  • A Great Keyword Research Tip - How to Do the Right Keyword Research

    There are many different kinds of affiliate marketing advice being thrown out by different Internet marketing experts. They claim that it will lead to affiliate success. Most will say that an appropriate website for a certain target market would do the trick. The usual barometer, of course, is the Google ranking (these show the website traffic)-however, these hardly translate to a high amount of sales.

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  • When do I use Apache Kafka, Azure Service Bus, vs Azure Queues?

    - by makerofthings7
    I'm trying to understand the situations I'd use Apache Kafka, Azure Service Bus, or Azure Queues for high scale message processing. Which is better for standard Pub Sub situations? Where multiple clients get a copy of the same message? Which is better for low latency Pub sub and no durability? Which is better for "cooperating producer" and "competing consumer"? (what does this mean?) I see a bit of overlap in function between Kafka, Service Bus, Azure Queues

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  • .NET development on a “Retina” MacBook Pro

    - by Jeff
    The rumor that Apple would release a super high resolution version of its 15” laptop has been around for quite awhile, and one I watched closely. After more than three years with a 17” MacBook Pro, and all of the screen real estate it offered, I was ready to replace it with something much lighter. It was a fantastic machine, still doing 6 or 7 hours after 460 charge cycles, but I wanted lighter and faster. With the SSD I put in it, I was able to sell it for $750. The appeal of higher resolution goes way back, when I would plug into a projector and scale up. Consolas, as it turns out, is a nice looking font for code when it’s bigger. While I have mostly indifference for iOS, I have to admit that a higher dot pitch on the iPhone and iPad is pretty to look at. So I ordered the new 15” “Retina” model as soon as the Apple Store went live with it, and got it seven days later. I’ve been primarily using Parallels as my VM of choice from OS X for about five years. They recently put out an update for compatibility with the display, though I’m not entirely sure what that means. I figured there would have to be some messing around to get the VM to look right. The combination that seems to work best is this: Set the display in OS X to “more room,” which is roughly the equivalent of the 1920x1200 that my 17” did. It’s not as stunning as the text at the default 1440x900 equivalent (in OS X), but it’s still quite readable. Parallels still doesn’t entirely know what to do with the high resolution, though what it should do is somehow treat it as native. That flaw aside, I set the Windows 7 scaling to 125%, and it generally looks pretty good. It’s not really taking advantage of the display for sharpness, but hopefully that’s something that Parallels will figure out. Screen tweaking aside, I got the base model with 16 gigs of RAM, so I give the VM 8. I can boot a Windows 7 VM in 9 seconds. Nine seconds! The Windows Experience Index scores are all 7 and above, except for graphics, which are both at 6. Again, that’s in a VM. It’s hard to believe there’s something so fast in a little slim package like that. Hopefully this one gets me at least three years, like the last one.

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  • Alternatives to Google Website Optimizer

    - by yahelc
    What (affordable) alternatives are there to Google Website Optimizer for A/B and multivariate tests? The pro's with GWO are basically that its free and that it integrates with Google Analytics. The cons: The relative high time cost of setting up a test. Some alternatives I've seen so far: Optimizely.com VisualWebsiteOptimizer.com Genetify (wiki.github.com/gregdingle/genetify/) Free, open-source, but seems like there's no developer community committed to the project.

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  • CMUS Error: opening audio device: No such device

    - by clamp
    I cant seem to play any audio with CMUS because it always gives the above error the output of lspci -v | grep -A7 -i "audio" gives 00:1b.0 Audio device: Intel Corporation NM10/ICH7 Family High Definition Audio Controller (rev 02) Subsystem: ASRock Incorporation Device c892 Flags: bus master, fast devsel, latency 0, IRQ 49 Memory at dff00000 (64-bit, non-prefetchable) [size=16K] Capabilities: Kernel driver in use: snd_hda_intel 00:1c.0 PCI bridge: Intel Corporation NM10/ICH7 Family PCI Express Port 1 (rev 02) (prog-if 00 [Normal decode]) what could be the problem?

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  • July, the 31 Days of SQL Server DMO’s – Day 20 (sys.dm_tran_locks)

    - by Tamarick Hill
    The sys.dm_tran_locks DMV is used to return active lock resources on your server. Locking is a mechanism used by SQL Server to protect the integrity of data when you have multiple users that may potentially access the same data at the same time. Let’s run a query against this DMV so we can analyze the results. SELECT * FROM sys.dm_tran_locks As we can see, its a lot of lock information returned from this DMV. I will not go into detail about each of the columns returned, but I will touch on the ones that I feel are the most important. The first column in the output is the resource_type column which tells you the type of lock a particular row represents. It could be a PAGE lock, RID, OBJECT, DATABASE, or several other lock types. The resource_database_id represents the id of the database for a particular lock resource. The resource_lock_partition column represents the ID of a lock partition. When you have a table that is partitioned, locks can be escalated to the partition level before going to a table level lock. The request_mode column gives us information about the type of lock that is being requested. From the screenshots above we see RangeS-S locks which represent a share range lock and IS locks which represent Intent Shared locks. The request_status column displays whether the lock has been granted or whether the lock is waiting to be acquired. The request_session_id  shows the session_id that is requesting the lock. This DMV is the best place to go when you need to identify the exact locks that are being held or pending for individual requests. You might need this information when you are troubleshooting severe blocking or deadlocking problems on your server. For more information on this DMV, please see the below Books Online link: http://msdn.microsoft.com/en-us/library/ms190345.aspx Follow me on Twitter @PrimeTimeDBA

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  • How Geeky?

    - by DarrenFieldhouse
    I saw this on Julie Lerman’s blog and had to give it a go. I’m quite relieved to say: 54% Geek I’m glad to be a bit geeky, but wouldn’t want to score too high!!!

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  • How Big Is a Billion? [Video]

    - by Jason Fitzpatrick
    A billion is a billion except, when it isn’t. Depending on where and when you were raised and educated, the world “billion” is some magnitudes different–read on to see the difference between a billion in long and short number systems. [via Geeks Are Sexy] Here’s How to Download Windows 8 Release Preview Right Now HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre

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  • Where are gnome keyboard shortcuts stored

    - by Evan Plaice
    I usually load a new version for every release to keep my OS fresh while preserving the last version on another partition as backup. I also employ a lot of custom key mappings (IMHO, the defaults suck). I've figured out how to transfer the majority of my configuration across systems so far but I can't figure out where the custom keyboard shortcut mappings are stored. Does anybody know where gnome puts these? Are there separate user config (Ie. ~/) and system config (Ie. /etc) files?

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  • The Niantic Project: Ingress by Felicia Hajra-Lee

    Despite the current fact that the augmented reality game for Android is still in beta phase, it is amazing to see that the world of literature is already taking momentum on this 'real-life' universe. After reading 'The Alignment: Ingress' by Thomas Greanias it took only a blink of the eye to go for 'The Niantic Project: Ingress' by Felicia Hajra-Lee, too. Here is the review I posted on Amazon.com: Ingress, a parallel universe to our reality, is here. There is no doubt about this anymore... The Niantic Project, originated at the CERN collider in Geneva, Switzerland, got into focus of global players. And the game is hard; fair-play is only for the fainted ones. Felicia understands to drag the audience directly into the action of the Niantic Project and its protagonists. The novella is heavily based on the investigations posted daily on the website of Ingress. She really understands how to interweave the various clues and creates an atmosphere where it sometimes feels challenging to differentiate between fiction and reality. It all starts with 'Epiphany Night' at the Niantic Labs, the high exposure of Exotic Matter (XM) and the escape of scientist Dr. Devra Bogdanovich and 'sentinel' Roland Jarvis. Of course, a new research, or should we name it technology, like the Niantic Project has to be protected and there are multiple parties on the hunt. Throughout the various chapters Felicia introduces new potential buyers from all over the globe, gives us detailed insights on the hunters and their brutal effectiveness to finish an assignment, and manages to keep the reader in high-pitched mode thanks to a couple of turn-arounds in the overall story. Personally, I have to say that I really enjoyed reading this title. Felicia's love to details is absolutely amazing, and sometimes I was really wondering whether she would be one of the assassins. But unfortunately I also have to say that I'm not a great fan of the structural organization of the (title-less) chapters. It is fascinating to follow the ventures of Devra, Farlowe and 855 but occasionally I had to go back to previous paragraphs in order to keep track of the individual plots. Overall a great title, captivating and rich in details but simply too short. Please Fecilia, gives us more to read. As an owner of an Android smartphone or tablet, you should get yourself into the world of Ingress. Check out the Play Store to install the app. Now. ;-)

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  • Create Custom Sized Thumbnail Images with Simple Image Resizer [Cross-Platform]

    - by Asian Angel
    Are you looking for an easy way to create custom sized thumbnail images for use in blog posts, photo albums, and more? Whether is it a single image or a CD full, Simple Image Resizer is the right app to get the job done for you. To add the new PPA for Simple Image Resizer open the Ubuntu Software Center, go to the Edit Menu, and select Software Sources. Access the Other Software Tab in the Software Sources Window and add the first of the PPAs shown below (outlined in red). The second PPA will be automatically added to your system. Once you have the new PPAs set up, go back to the Ubuntu Software Center and click on the PPA listing for Rafael Sachetto on the left (highlighted with red in the image). The listing for Simple Image Resizer will be right at the top…click Install to add the program to your system. After the installation is complete you can find Simple Image Resizer listed as Sir in the Graphics sub-menu. When you open Simple Image Resizer you will need to browse for the directory containing the images you want to work with, select a destination folder, choose a target format and prefix, enter the desired pixel size for converted images, and set the quality level. Convert your image(s) when ready… Note: You will need to determine the image size that best suits your needs before-hand. For our example we chose to convert a single image. A quick check shows our new “thumbnailed” image looking very nice. Simple Image Resizer can convert “into and from” the following image formats: .jpeg, .png, .bmp, .gif, .xpm, .pgm, .pbm, and .ppm Command Line Installation Note: For older Ubuntu systems (9.04 and previous) see the link provided below. sudo add-apt-repository ppa:rsachetto/ppa sudo apt-get update && sudo apt-get install sir Links Note: Simple Image Resizer is available for Ubuntu, Slackware Linux, and Windows. Simple Image Resizer PPA at Launchpad Simple Image Resizer Homepage Command Line Installation for Older Ubuntu Systems Bonus The anime wallpaper shown in the screenshots above can be found here: The end where it begins [DesktopNexus] Latest Features How-To Geek ETC Macs Don’t Make You Creative! So Why Do Artists Really Love Apple? MacX DVD Ripper Pro is Free for How-To Geek Readers (Time Limited!) HTG Explains: What’s a Solid State Drive and What Do I Need to Know? How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Create Shortcuts for Your Favorite or Most Used Folders in Ubuntu Create Custom Sized Thumbnail Images with Simple Image Resizer [Cross-Platform] Etch a Circuit Board using a Simple Homemade Mixture Sync Blocker Stops iTunes from Automatically Syncing The Journey to the Mystical Forest [Wallpaper] Trace Your Browser’s Roots on the Browser Family Tree [Infographic]

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  • LobsterPot Solutions in the USA

    - by Rob Farley
    We’re expanding! I’m thrilled to announce that Microsoft Gold Partner LobsterPot Solutions has started another branch appointing the amazing Ted Krueger (5-time SQL MVP awardee) as the US lead. Ted is well-known in the SQL Server world, having written books on indexing, consulting and on being a DBA (not to mention contributing chapters to both MVP Deep Dives books). He is an expert on replication and high availability, and strong in the Business Intelligence space – vast experience which is both broad and deep. Ted is based in the south east corner of Wisconsin, just north of Chicago. He has been a consultant for eons and has helped many clients with their projects and problems, taking the role as both technical lead and consulting lead. He is also tireless in supporting and developing the SQL Server community, presenting at conferences across America, and helping people through his blog, Twitter and more. Despite all this – it’s neither his technical excellence with SQL Server nor his consulting skill that made me want him to lead LobsterPot’s US venture. I wanted Ted because of his values. In the time I’ve known Ted, I’ve found his integrity to be excellent, and found him to be morally beyond reproach. This is the biggest priority I have when finding people to represent the LobsterPot brand. I have no qualms in recommending Ted’s character or work ethic. It’s not just my thoughts on him – all my trusted friends that know Ted agree about this. So last week, LobsterPot Solutions LLC was formed in the United States, and in a couple of weeks, we will be open for business! LobsterPot Solutions can be contacted via email at [email protected], on the web at either www.lobsterpot.com.au or www.lobsterpotsolutions.com, and on Twitter as @lobsterpot_au and @lobsterpot_us. Ted Kruger blogs at LessThanDot, and can also be found on Twitter and LinkedIn. This post is cross-posted from http://lobsterpotsolutions.com/lobsterpot-solutions-in-the-usa

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