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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• How to ask Debian not to check last mount time of its file system?

  - by Landy

  I'm using Debian 6.0.5. To test a feature of my product, I need to modify the system date&time back and forth frequently. Once a time I set the system date back to one month ago, then I reboot the system, and it reported the last mount time of the file system is in the future and enter the maintenance mode automatically. I had to run the fsck to make sure the file system is not broken to boot into Debian. Is there any way to ask Debian stop checking the last mount time of its file system when booting? Thanks.

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• Run program as admin without entering credentials? (Automatic Win7 elevation)

  - by Sam

  I'm working on my systems without admin rights, but I'd like to start sysinternals process explorer as full admin to have some debug access on my machine. Right now I run procexp.exe with parameter /e, which prompts me for admin credentials. Of course I could use runas, but for this I would need to put my admin passwort in clear text in the corresponding batch file, which is something I don't like to do. Is there a way to tell windows that this one procexp.exe is allowed to run as admin without needing to enter the credentials?

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• SharePoint Server 2007 and HTML Forms - How to control access rights

  - by Anarkie

  I'm working with Hosted SharePoint 2007 with Forms Server. I need to allow client access to submit HTML forms designed in Infopath. Problem is, I need to make sure the clients don't see the library. There is sensitive data that will be on these forms. I also need to have a repeated library that is based on the Internal Admin records and requirements. Outside of making a seperate library per customer, does anyone have any suggestions? My Goal: 1: Customers enter their requests through a link or provided page 2: Internally address the requests and perform required arrangements, add billing and payment fields 3: Have SharePoint metrics, reports, etc... based on the provided intormation and status. Thanks in Advance!!

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• Material to use for computer system cover against UV and salty air?

  - by hippietrail

  I live right next to the sea and have a large window quite close to my computer setup which allows a lot of indirect sunlight to enter. I'd like to buy or make a cover for my computer system. From visiting my usual mom & pop computer shop yesterday I got the impression these might not really exist any more. If I make my own I need a material with these qualities: Block or reduce ultraviolet light which can depolymerize plastics (the sun here in Australia is much stronger than in the northern hemisphere). Block salt-laden sea air which can oxidize USB and other connectors. Not cause static electricity when covering or uncovering. Keep dust off of course (-: My setup is a laptop plugged into a wide-screen LCD with a few external drives. So I think I'd want a largish sheet to flop over the whole desk. Are such covers commonly sold these days? What material(s) should I look for which provides the listed attributes?

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• How to link data in different worksheets

  - by user2961726

  I tried consolidation but I can not get the following to work as it keeps saying no data consolidated. Can somebody try this dummy application and if they figure out how to do the following below can give me a step by step guide so I can attempt myself to learn. I'm not sure if I need to use any coding for this: In the dummy application I have 2 worksheets. One known as "1st", the other "Cases". In the "1st" worksheet you can insert and delete records for the "Case" table at the bottom, what I want to do is insert a row into the Case Table in worksheet "1st" and enter in the data for that row. What should happen is that data should be automatically be updated in the table in the "Cases" worksheet. But I can't seem to get this to work. Also if I delete a row from the table in Worksheet "1st" it should automatically remove that record from the "Cases" worksheet table. Please help. Below is the spreadsheet: http://ge.tt/8sjdkVx/v/0

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• Has anyone figured out how to use same username with different passwords (Windows)

  - by Coder

  Tried Googling, tried net use, and anything I could, with no results. I have a PC with users, and I have a network server with shared folders. For some users the usernames of the share and local account match, but the passwords are different (a good security practice). Unfortunately, Windows doesn't want to remap the drives on login, and asks for credentials when I try to connect. If I enter the password, the connection succeeds, but it still fails on next login, even if I have checked the "remember" checkbox. On PC: usera@machinea pass1 On NAS: usera@nas pass2 net use z: \\nasip\usera /user:nasip\usera pass2 /persistent:yes Credential store seems to have the user credentials stored... But the mapping fails all the time.

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• Map a drive to root of a server (\\sever) in Vista

  - by Andy T

  Hi, In Win XP, I can very easily map a network drive to the root of my NAS server. I browse to it in Explorer (\192.168.1.70), choose "Map Network Drive", choose the drive letter, done. In Vista, this does not seem possible. I have to go "Map Network Drive" from 'Computer', then enter the address, but it will only let me map to specific shares (sub-folders off of the server root) and NOT to the server root share. Since my NAS has built-in shares (music, photo, video, etc.) then I would have to have drive letters for all of these, which I absolutely don't want. Can anyone tell me - how come I can easily map to the server root from XP, but not in Vista? Is there something fundamentally different in the networking across the two OS's? Or do I just need to do things a different way? Hope someone can help. Thanks, AT

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• Shortcut key for "Open file location" in Windows 7

  - by richardh

  I'm new to Windows (former Mac user) and using Windows 7 for about two months now. I almost exclusively use the taskbar to navigate to files (i.e., I press the Win/meta key and start typing... my libraries and naming conventions make it pretty easy to get the correct file). Then I press enter and the file opens. Awesome. But sometimes I want to see the file in its folder (i.e., maybe I want to rename, move, copy, etc.). To do this I need to mouse/trackpad over and right click to get the "Open in file location" options. Is there another way, short of searching for the folder name instead? Is there a hotkey/shortcut for "Open file location"? Thanks!

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• Windows Java-based apps not working

  - by DariusVE

  After updating the Java JRE to 7u25, many Java-based applications not works as usual, the I upgrade Java to 7u45, and still the apps not working. Minecraft start screen not showing, have to press TAB key to select the Run button and press ENTER to run the game. Netbeans IDE it's running, but none it's showing on the screen. Eclipse and JDownloader are working fine. I cannot run the Java Control Panel, it's only shows the Java icon at the taskbar. My System OS: Windows 7 Ultimate SP1 64Bits Java: java version "1.7.0_45" Java(TM) SE Runtime Environment (build 1.7.0_45-b18) Java HotSpot(TM) Client VM (build 24.45-b08, mixed mode, sharing)

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• Windows 8 safe mode grub 2

  - by Adam Smith

  I need to boot into safe mode in Windows 8 Ultimate to un-install Avira as this is not supported in windows 8. The problem is I have also installed Ubuntu 12.04 and from the grub 2, I do not get the option to boot into windows 8 safe mode. I do not have the CD/DVD of windows 8. Also, "pressing f8 as soon as you press enter after selecting win8 kernel " or for that matter any other key (Shift+F8, F2, F12 ) did not help. Is there a way to get an option in the boot menu to boot into Windows 8 safe mode? Found some similar posts, but could not find any relevant answers. Thanks

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• snort-mysql not starting on Ubuntu server

  - by Rsaesha

  I am following this tutorial: https://help.ubuntu.com/community/SnortIDS I've set up the database, everything has installed correctly, and I've configured the snort.conf file so it outputs to a database (with creds all filled out ok). When I run /etc/init.d/snort start, it fails but does not produce any error message other than [fail]. The last few lines of /var/log/syslog are: snort[5687]: database: must enter database name in configuration file#012 snort[5687]: FATAL ERROR: My output database line in the snort.conf file is: output database: log, mysql, user=snort password=... dbname=snort host=localhost I have tried it with the commas separating everything, putting quotes around stuff, etc. The password is only made up of letters (after I thought maybe a number was throwing it off).

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• Criteria strings, how many different criteria can be entered to retrieve specific data?

  - by Janet

  For our membership database we are currently using an old DOS program "Arclist". The program is old but the one feature we desperately need in a database program is to be able to enter multiple criteria at one time for more of a "one time" extraction of the data meeting all the various criteria entered in what I call a "criteria string". An example may be extracting only those records with zip codes matching (67893, 54235, 54323, 54201, 54302, 54303, 54301, 67894, 67895). Another set of criteria might be to omit records, not equal to, one type of criteria in one field and also extract records matching criteria in another field. So we would want records "not equal to" in one field, but whose information equals requested information in another field.

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• Same command on multiple servers

  - by w00t

  Hello everyone. I'm just wondering if there is any fellow sysadmin with the need to execute one command on multiple servers. If so, what technique are you using? I have grown tired to ssh-ing to 3-5 servers and executing the same thing over and over again, so I'm thinking to make my life easier. Also, I think I should create keys so I don't have to enter passwords anymore (though I'm using root). After 2 years of doing this, I kind of developed a laziness. I googled it up, I know about cssh, pssh, tentakel (this one seems cool), and the more pro-genre - Puppet (of which I just heard of, didn't invest the time to read the docs). BTW, I'm using XP+putty, so if there is any putty-cool-thingy available, that's welcome too. If not, I can always ssh to one server and from there start my rest-of-the-servers-conquest :) *evil* Hit me up. Thanks.

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• mRemote and RoyalTS both are not able to RDP connect me to a Windows Server 2008 system?

  - by djangofan

  I am completely stuck on this one. If I start a RDP session independently of these 2 programs everything works fine. My RDP session connects, I click "OK" to accept the "Notice To Users" security message and then it shows me the login screen where I enter my password manually. Now, if I try to use either mRemote or RoyalTS to create this connection, I get the same behavior except that I get a "The user name or password is incorrect." message. Now, I know this cannot be true since I can manually connect with RDP. So, what is the problem with these 2 pieces of software that prevents me from logging in? I have no problems with connecting to Windows XP systems with these programs. Additionally, I wish I knew how to get one of these programs to automatically click the "OK" button on the "Notice To Users" message while automatically attempting to log me in as part of the login process. Can they do that?

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• First request too slow even if I have a load balancer in the back

  - by adrian7

  I have an Apache 2 on Centos + bind with a wordpress website on it (e.g example.com). I have also set up, on another server in a different contry a load balancer (varnish:80 + nginx 127.0.0.1:8080) for it - which task is to server all static content under /wp-content/. Using Simple DNS editor I added an A entry to cdn.example.com pointing to the server's IP. So no extra work from a 2nd dns server. Then using htaccess I redirect all requests to jpg|gif|css|js files to cdn.example.com. That works and all files are saved on the "cdn" server and served right away. My problem is that for the first time I enter on example.com (e.g after restarting the computer or closing the browser) the load time is 1 up to 3 seconds, while any subsequent page loads take only 300 to 600 miliseconds. I know it might be a DNS issue, but I have done a cache check on several websites and cdn.example.com indicates the right IP. Do you have any ideas where I should dig to solve this first-time slowness?

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• Distributed website server redundancy

  - by Keith Lion

  Assume a website infrastructure is very complicated and is fully distributed (probably like most large web companies). Am I right in thinking that although there are all these extra web servers to handle multiple client requests, there is still a single "machine" whereby users must enter? I am guessing this machine will be the one physically associated to the IP address? I ask because I need to know whether, in places where distributed systems exist, there is still a single point of failure- usually the control node or, in this example, the machine connected to the public internet? Surely there cannot be two machines connected to the internet, as they would have to have different IP addresses? This "machine" may not be a server per se, but maybe it is a piece of cisco equipment. I just need to know whether, in the real world, these distributed systems still have a particular section where they depend on the integrity of one electronic device?

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• Word table copy/drag formulae like Excel

  - by tumchaaditya

  I am inserting formulae into a word table to get subtotals for rows and columns and a grand total. My problem is, I have got large number of rows and I don't want to enter the formulae manually in each cell. I cannot use =SUM(LEFT) because the subtotal does not have all the columns. So, is there any way to drag the formulae like we do in excel(bottom right corner of selected cell)? I cannot send the table to excel and copy it back because it would ruin the formatting which took a lot of my time.

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• Log into AD account through Command Line

  - by CranialPain

  Our SBS2003 server likes to lose connection every so often. This appears to 'kick' everyone out, so that no-one can access the server or its shared folders without a log off log in. It usually brings up an error message stating that Windows 7 (on the client machines) cannot find the server, even though its ping-able. Is there a way to login through the command line so I can just write a batch file and have the users double-click it and enter their credentials instead of closing down programs and logging out/in over and over?

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• Generate metadata of all files in a dir?

  - by nmuntz

  We are working on a project that is quite big, and its stored in an SVN repository under different folders with many files all over the place. Quite often, it is hard to locate the document that has a certain keyword or phrase. Does anyone know of any program that will generate and index the metadata of all the files that are in these documentation folders? (most filetypes are: xls, doc, ppt). Windows Search and Google Desktop could be an option but that would generally index the whole hard drive, emails, etc and thats probably much more than what we need and would not be suited for something more folder specific. Example of what im looking for: a program or webpage where i enter "John Doe" and it will show me all files in MyProjectFolder/ that contain the keyword "John Doe". This of course will already be indexed somewhere so searches should be almost instantaneous. Is there such a tool or i am asking too much? Thanks in advance!

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• How to disable text overwrite mode in Netbeans (CentOS)?

  - by Kevin Lee

  Everytime I type some text, it is overwriting what I have typed. I assume that the mode is set to overwriting, I want to insert the text not overwrite it, but I can't disable it because my insert key is mixed up with my delete key so everytime I enter insert to disable the overwrite mode, it just delete what I type. So how to disable this? I'm using centOS.. and it seems that my problem is only related to Netbeans because when I type here, it is set to insert mode.. but in Netbeans, it just overwrites the codes! help!

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• Moving windows using keyboard...faster?

  - by Alois Mahdal

  I like using keyboard shortcuts because it's faster as it does not force me to move my hands off the keyboard. In Windows I can use them to move windows around desktop: Press Alt+Space to open common windows menu Press M to choose "Move" command Navigate window position by cursor keys Confirm new position with Enter Additionally, to achieve better accuracy, I can hold Ctrl while navigating. Now the problem is that the normal "step" when moving is about 20px, and my desktop is quite large, so "walking" all the way across takes quite a long time. This kind of defeats the purpose of using keyboard for these tasks. Is it possible to change size of this step so that takes less steps to walk the same distance? (I imagine a hidden setting in Windows registry...?) I tried holding Alt while navigating, but it does not seem to have influence on speed.

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• vi visual mode doesn't work

  - by BobMarley

  I'm running vim (7.0.237) after sshing to a remote CentOS box, and it just won't enter visual mode. When I press 'v', it just beeps and does nothing. I'm running Ubuntu with GNOME Terminal, and the local copy of vi works fine, so I don't see how this could be a problem with the terminal. I have the same .vimrc file on the local and remote machines, and the only settings are: set nocompatible; set tabstop=4. I'm at a total loss here, any ideas?

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• Timeout ssh sessions after inactivity?

  - by Insyte

  PCI requirement 8.5.15 states: "If a session has been idle for more than 15 minutes, require the user to re-enter the password to re-activate the terminal." The first, and most obvious, way to deal with ssh sessions that are idling at the bash prompt is by enforcing a read-only, global $TMOUT of 900. Unfortunately, that only covers sessions sitting at the bash prompt. The spirit of the PCI spec would also require killing sessions running top/vim/etc. I've considered writing a */1 cron job that parses the output of "/usr/bin/w" and kills the associated shell, but that seems like a blunt instrument. Any ideas for something that would actually do what the spec requires and just lock the terminal? I've looked at away and vlock; they both seem great for voluntarily locking your terminal, but I need a cron/daemon task that will enforce locking.

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• Can't connect back to the wireless network after the password was changed

  - by 7777

  Family changed the network password and some other network settings after new computers were brought into the house because apparently they wouldn't work with what we had. Actually an off-site tech remotely changed it, and I have no idea what he did. My laptop detects the network (it shows up under available networks) but whenever I try to connect it says: Windows is unable to connect to the selected network. The network may no longer be in range. Please refresh the list of available networks, and try to connect again. I wish I could give more details, config settings, but frankly I have no idea what I'm looking for. This is XP (also, not a password issue, I know the password, it's just that I have no idea where to enter it, etc.)

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