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  • The Social Business Thought Leaders

    - by kellsey.ruppel
    Enterprise Gamification, Big Data, Social Support, Total Customer Experience, Pull Organizations, Social Business. Are these purely the latest buzzwords to enter the market or significant trends that companies should keep an eye on? Oracle recently sponsored and presented at the 5th Social Business Forum, one of the largest European events on the use of social media as a business tool and accelerator. Through the participation of dozens of practitioners, experts and customer success stories, the conference demonstrated how a perfect storm of technology, management and cultural change is pushing peer-to-peer conversations deep into business processes. It is clear that Social Business is serving as a new propellant of agility, efficiency and reactivity. According to Deloitte and MIT what we have learned to call Social Business is considered important in the next 3 years by 86% of managers (see Social Business: What Are Companies Really Doing?, MIT Sloan Management Review and Deloitte). McKinsey further estimates the value that can be unlocked in terms of knowledge-worker productivity, consumer insights, product co-creation, improved sales, marketing and customer service up to $1300B (See The social economy: Unlocking value and productivity through social technologies, McKinsey Global Institute). This impacts any industry, with the strongest effects seen in Media & Entertainment, Technology, Telcos and Education. For those not able to attend the Social Business Forum and also for the many friends that joined us in Milan, we decided to keep the conversation going by extracting some golden nuggets from the perspective of five of the most well-known thought-leaders in this space. Starting this week you will have the chance to view: John Hagel (Author of the Power of Pull and Co-Chairman Center for the Edge at Deloitte & Touche) Christian Finn (Senior Director, WebCenter Evangelist at Oracle) Steve Denning (Author of The Radical Management and Independent Management Consulting Professional) Esteban Kolsky (Principal & Founder at ThinkJar) Ray Wang (Principal Analyst & CEO at Constellation Research) Stay tuned to hear: How pull organizations are addressing some of the deepest challenges impacting the market. How to integrate social into existing infrastructure and processes. How to apply radical management to become more agile and profitable. About the importance of gamification as an engagement lever. The first interview with John Hagel will be published tomorrow. Don't miss it and the entire series!

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  • Sql Server Express Profiler

    - by csharp-source.net
    Sql Server Express Profiler is a profiler for MS SQL Server 2005 Express . SQL Server Express Edition Profiler provides the most of functionality standard profiler does, such as choosing events to profile, setting filters, etc. But it doesn't provide professional tools for profiling sql queries. This project is a .NET WinForms Application and in future AJAX-enabled web site which provides functionality of Microsoft SQL Profiler.

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  • Interaction of a GUI-based App and Windows Service

    - by psubsee2003
    I am working on personal project that will be designed to help manage my media library, specifically recordings created by Windows Media Center. So I am going to have the following parts to this application: A Windows Service that monitors the recording folder. Once a new recording is completed that meets specific criteria, it will call several 3rd party CLI Applications to remove the commercials and re-encode the video into a more hard-drive friendly format. A controller GUI to be able to modify settings of the service, specifically add new shows to watch for, and to modify parameters for the CLI Applications A standalone (GUI-based) desktop application that can perform many of the same functions as the windows service, expect manually on specific files instead of automatically based on specific criteria. (It should be mentioned that I have limited experience with an application of this complexity, and I have absolutely zero experience with Windows Services) Since the 1st and 3rd bullet share similar functionality, my design plan is to pull the common functionality into a separate library shared by both parts applications, but these 2 components do not need to interact otherwise. The 2nd and 3rd bullets seem to share some common functionality, both will have a GUI, both will have to help define similar parameters (one to send to the service and the other to send directly to the CLI applications), so I can see some advantage to combining them into the same application. On the other hand, the standalone application (bullet #3) really does not need to interact with the service at all, except for possibly sharing a few common default parameters that can easily be put into an XML in a common location, so it seems to make more sense to just keep everything separate. The controller GUI (2nd bullet) is where I am stuck at the moment. Do I just roll this functionality (allow for user interaction with the service to update settings and criteria) into the standalone application? Or would it be a better design decision to keep them separate? Specifically, I'm worried about adding the complexity of communicating with the Windows Service to the standalone application when it doesn't need it. Is WCF the right approach to allow the controller GUI to interact with the Windows Service? Or is there a better alternative? At the moment, I don't envision a need for a significant amount of interaction, maybe just adding a new task once in a while and occasionally tweaking a parameter, but when something is changed, I do expect the windows service to immediately use the new settings.

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  • Getting Started with Columnstored Index in SQL Server 2014 – Part 2

    Column Store Index, which improves performance of data warehouse queries several folds, was first introduced in SQL Server 2012. Though it had several limitations, now SQL Server 2014 enhances the columnstore index and overcomes several of the earlier limitations. In this article, Arshad Ali discusses how you can get started using the enhanced columnstore index feature in SQL Server 2014 and do some performance tests.

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  • What does the impression and ctr means in google webmaster

    - by KoolKabin
    I am checking google webmaster tools. I entered the search queries section. There i found alot keywords and their impression and ctr etc. I clicked on one of the query keyword there it shows the keyword and position in search result, but when i go to google.com and type the specified keyword it shows no impressions too... how do i measure find my site's impression on google.com my site: http://www.trekkingandtoursnepal.com keyword: trekking nepal

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  • No Rest for the Virtuous

    - by Chris Massey
    It has been an impressively brutal month in terms of security breaches, and across a whole range of fronts. The "Cablegate" leaks, courtesy of Wikileaks, appear to be in a league of their own. The "Operation Payback" DDoS attacks against PayPal, MasterCard and Visa (not to mention the less successful attack against Amazon) are equally impressive. Even more recently, the Gawker Media Network was subjected to a relatively sophisticated hack attack by Gnosis, with the hackers gaining access to some...(read more)

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  • Good SEO Depends on Your Use of Good Keywords

    In SEO, keywords are of highest significance. Keywords are words or phrases that search engines use in order to correspond internet pages with search queries. It is vital to improve your web site with strategic keywords in order to maximise aimed at traffic. You'll use keywords in both your on-page and off-page optimization.

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  • How can I make the function keys the default on a Logitech K760 Bluetooh keyboard?

    - by Chas. Owens
    I had hoped that solaar would help, but it seems to only work for the Logitech wireless devices that use Logitech's proprietary scheme. I have Bluetooth keyboard (K760). I know it can be told to use the function keys (rather than the media keys) by default because I can do it on under OS X with software from Logitech. Just remapping the keys won't work as F1, F2, and F3 are special in that they switch which Bluetooth device I connect to and the keys are not sent to the OS.

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  • Slow in the Application but Fast in SQL Server Management Studio - from Erland

    - by Greg Low
    Our MVP buddy Erland Sommarskog doesn't post articles that often but when he does, you should read them. His latest post is here: http://www.sommarskog.se/query-plan-mysteries.html It talks about why a query might be slow when sent from an application but fast when you execute it in SSMS. But it covers way more than that. There is a great deal of good info on how queries are executed and query plans generated. Highly recommended!...(read more)

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  • Using IIS Logs for Performance Testing with Visual Studio

    - by Tarun Arora
    In this blog post I’ll show you how you can play back the IIS Logs in Visual Studio to automatically generate the web performance tests. You can also download the sample solution I am demo-ing in the blog post. Introduction Performance testing is as important for new websites as it is for evolving websites. If you already have your website running in production you could mine the information available in IIS logs to analyse the dense zones (most used pages) and performance test those pages rather than wasting time testing & tuning the least used pages in your application. What are IIS Logs To help with server use and analysis, IIS is integrated with several types of log files. These log file formats provide information on a range of websites and specific statistics, including Internet Protocol (IP) addresses, user information and site visits as well as dates, times and queries. If you are using IIS 7 and above you will find the log files in the following directory C:\Interpub\Logs\ Walkthrough 1. Download and Install Log Parser from the Microsoft download Centre. You should see the LogParser.dll in the install folder, the default install location is C:\Program Files (x86)\Log Parser 2.2. LogParser.dll gives us a library to query the iis log files programmatically. By the way if you haven’t used Log Parser in the past, it is a is a powerful, versatile tool that provides universal query access to text-based data such as log files, XML files and CSV files, as well as key data sources on the Windows operating system such as the Event Log, the Registry, the file system, and Active Directory. More details… 2. Create a new test project in Visual Studio. Let’s call it IISLogsToWebPerfTestDemo.   3.  Delete the UnitTest1.cs class that gets created by default. Right click the solution and add a project of type class library, name it, IISLogsToWebPerfTestEngine. Delete the default class Program.cs that gets created with the project. 4. Under the IISLogsToWebPerfTestEngine project add a reference to Microsoft.VisualStudio.QualityTools.WebTestFramework – c:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\PublicAssemblies\Microsoft.VisualStudio.QualityTools.WebTestFramework.dll LogParser also called MSUtil - c:\users\tarora\documents\visual studio 2010\Projects\IisLogsToWebPerfTest\IisLogsToWebPerfTestEngine\obj\Debug\Interop.MSUtil.dll 5. Right click IISLogsToWebPerfTestEngine project and add a new classes – IISLogReader.cs The IISLogReader class queries the iis logs using the log parser. using System; using System.Collections.Generic; using System.Text; using MSUtil; using LogQuery = MSUtil.LogQueryClassClass; using IISLogInputFormat = MSUtil.COMIISW3CInputContextClassClass; using LogRecordSet = MSUtil.ILogRecordset; using Microsoft.VisualStudio.TestTools.WebTesting; using System.Diagnostics; namespace IisLogsToWebPerfTestEngine { // By making use of log parser it is possible to query the iis log using select queries public class IISLogReader { private string _iisLogPath; public IISLogReader(string iisLogPath) { _iisLogPath = iisLogPath; } public IEnumerable<WebTestRequest> GetRequests() { LogQuery logQuery = new LogQuery(); IISLogInputFormat iisInputFormat = new IISLogInputFormat(); // currently these columns give us suffient information to construct the web test requests string query = @"SELECT s-ip, s-port, cs-method, cs-uri-stem, cs-uri-query FROM " + _iisLogPath; LogRecordSet recordSet = logQuery.Execute(query, iisInputFormat); // Apply a bit of transformation while (!recordSet.atEnd()) { ILogRecord record = recordSet.getRecord(); if (record.getValueEx("cs-method").ToString() == "GET") { string server = record.getValueEx("s-ip").ToString(); string path = record.getValueEx("cs-uri-stem").ToString(); string querystring = record.getValueEx("cs-uri-query").ToString(); StringBuilder urlBuilder = new StringBuilder(); urlBuilder.Append("http://"); urlBuilder.Append(server); urlBuilder.Append(path); if (!String.IsNullOrEmpty(querystring)) { urlBuilder.Append("?"); urlBuilder.Append(querystring); } // You could make substitutions by introducing parameterized web tests. WebTestRequest request = new WebTestRequest(urlBuilder.ToString()); Debug.WriteLine(request.UrlWithQueryString); yield return request; } recordSet.moveNext(); } Console.WriteLine(" That's it! Closing the reader"); recordSet.close(); } } }   6. Connect the dots by adding the project reference ‘IisLogsToWebPerfTestEngine’ to ‘IisLogsToWebPerfTest’. Right click the ‘IisLogsToWebPerfTest’ project and add a new class ‘WebTest1Coded.cs’ The WebTest1Coded.cs inherits from the WebTest class. By overriding the GetRequestMethod we can inject the log files to the IISLogReader class which uses Log parser to query the log file and extract the web requests to generate the web test request which is yielded back for play back when the test is run. namespace IisLogsToWebPerfTest { using System; using System.Collections.Generic; using System.Text; using Microsoft.VisualStudio.TestTools.WebTesting; using Microsoft.VisualStudio.TestTools.WebTesting.Rules; using IisLogsToWebPerfTestEngine; // This class is a coded web performance test implementation, that simply passes // the path of the iis logs to the IisLogReader class which does the heavy // lifting of reading the contents of the log file and converting them to tests. // You could have multiple such classes that inherit from WebTest and implement // GetRequestEnumerator Method and pass differnt log files for different tests. public class WebTest1Coded : WebTest { public WebTest1Coded() { this.PreAuthenticate = true; } public override IEnumerator<WebTestRequest> GetRequestEnumerator() { // substitute the highlighted path with the path of the iis log file IISLogReader reader = new IISLogReader(@"C:\Demo\iisLog1.log"); foreach (WebTestRequest request in reader.GetRequests()) { yield return request; } } } }   7. Its time to fire the test off and see the iis log playback as a web performance test. From the Test menu choose Test View Window you should be able to see the WebTest1Coded test show up. Highlight the test and press Run selection (you can also debug the test in case you face any failures during test execution). 8. Optionally you can create a Load Test by keeping ‘WebTest1Coded’ as the base test. Conclusion You have just helped your testing team, you now have become the coolest developer in your organization! Jokes apart, log parser and web performance test together allow you to save a lot of time by not having to worry about what to test or even worrying about how to record the test. If you haven’t already, download the solution from here. You can take this to the next level by using LogParser to extract the log files as part of an end of day batch to a database. See the usage trends by user this solution over a longer term and have your tests consume the web requests now stored in the database to generate the web performance tests. If you like the post, don’t forget to share … Keep RocKiNg!

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  • Should Exterrnal USB hard drive auto mount Ubuntu 12.04.01 LTS

    - by Chris Good
    I want to have external USB hard drives automatically mounted when plugged in. I have 2 drives exactly the same except for volume label. They both have the same UUID. I want to be easily able to swap them as I'm using them for backups and want to keep 1 at home for off site backup. I've set up the /etc/fstab so they should mount at different places based on their volume label: /etc/fstab : LABEL=Passport1 /media/Passport1 ntfs defaults,windows_names,locale=en_US.utf8 0 0 LABEL=Passport2 /media/Passport2 ntfs defaults,windows_names,locale=en_US.utf8 0 0 blkid shows : ... /dev/sdc1: LABEL="Passport2" UUID="4E1AEA7B1AEA6007" TYPE="ntfs" /dev/sdd1: LABEL="Passport1" UUID="4E1AEA7B1AEA6007" TYPE="ntfs" They both mount automatically during reboot but do not mount when just plugged in to a running system. I've read lots of stuff about this, much of it is old so I'm not sure if it applies. I've read some stuff that says the mounts should happen automatically when plugged in, and lots of other stuff that says you have to install other software to make this happen, although much of it just seems to set up the fstab. What's the real story? Here is /var/log/syslog when drive is plugged in: Dec 14 11:22:58 ausyvutims1 kernel: [66221.300196] usb 1-1: new high-speed USB device number 6 using ehci_hcd Dec 14 11:22:58 ausyvutims1 mtp-probe: checking bus 1, device 6: "/sys/devices/pci0000:00/0000:00:11.0/0000:02:03.0/usb1/1-1" Dec 14 11:22:58 ausyvutims1 mtp-probe: bus: 1, device: 6 was not an MTP device Dec 14 11:22:58 ausyvutims1 kernel: [66221.656020] scsi7 : usb-storage 1-1:1.0 Dec 14 11:22:59 ausyvutims1 kernel: [66222.661534] scsi 7:0:0:0: Direct-Access WD My Passport 0748 1016 PQ: 0 ANSI: 6 Dec 14 11:22:59 ausyvutims1 kernel: [66222.666466] scsi 7:0:0:1: Enclosure WD SES Device 1016 PQ: 0 ANSI: 6 Dec 14 11:22:59 ausyvutims1 kernel: [66222.667739] sd 7:0:0:0: Attached scsi generic sg3 type 0 Dec 14 11:22:59 ausyvutims1 kernel: [66222.667913] ses 7:0:0:1: Attached Enclosure device Dec 14 11:22:59 ausyvutims1 kernel: [66222.668047] ses 7:0:0:1: Attached scsi generic sg4 type 13 Dec 14 11:22:59 ausyvutims1 kernel: [66222.678473] sd 7:0:0:0: [sdc] 1953458176 512-byte logical blocks: (1.00 TB/931 GiB) Dec 14 11:22:59 ausyvutims1 kernel: [66222.687700] sd 7:0:0:0: [sdc] Write Protect is off Dec 14 11:22:59 ausyvutims1 kernel: [66222.687705] sd 7:0:0:0: [sdc] Mode Sense: 47 00 10 08 Dec 14 11:22:59 ausyvutims1 kernel: [66222.701076] sd 7:0:0:0: [sdc] No Caching mode page present Dec 14 11:22:59 ausyvutims1 kernel: [66222.701081] sd 7:0:0:0: [sdc] Assuming drive cache: write through Dec 14 11:22:59 ausyvutims1 kernel: [66222.738062] sd 7:0:0:0: [sdc] No Caching mode page present Dec 14 11:22:59 ausyvutims1 kernel: [66222.738068] sd 7:0:0:0: [sdc] Assuming drive cache: write through Dec 14 11:22:59 ausyvutims1 kernel: [66222.754558] sdc: sdc1 Dec 14 11:22:59 ausyvutims1 kernel: [66222.792006] sd 7:0:0:0: [sdc] No Caching mode page present Dec 14 11:22:59 ausyvutims1 kernel: [66222.792012] sd 7:0:0:0: [sdc] Assuming drive cache: write through Dec 14 11:22:59 ausyvutims1 kernel: [66222.792016] sd 7:0:0:0: [sdc] Attached SCSI disk Dec 14 11:22:59 ausyvutims1 ata_id[16971]: HDIO_GET_IDENTITY failed for '/dev/sdc': Invalid argument Thanks for any help offered

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  • Take the Oracle Database Assessment for Midsize Businesses and Enterprise Departments

    - by David Swanger
    Midsize businesses and enterprise departments often face the dual challenge of having to ensure 24x7 availability while operating with limited resources.  Take this assessment to see how your organization stacks up in terms of simplicity, reliability, and affordability.  And find out how the Oracle Database Appliance helps midsize businesses balance the challenge of high availability and limited resources by simplifying deployment, maintenance, and support of high-availability database workloads. Visit this link to take the assessment: http://www.oracle.com/us/media/survey/index-dbapp-1518659.html

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  • 10 Tips for Partners - Oracle PartnerNetwork Exchange Planning

    - by Get_Specialized!
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} With the Oracle PartnerNetwork Exchange @ Oracle OpenWorld 2012 just around the corner, here are 10 tips to aid partners in planning and preparation. Before you arrive, select the Oracle PartnerNetwork Exchange Sessions you and your team will attend Signup for the Test Fest and the exams you and your team can take while attending Review the Subject Area Focus on Documents to help you zero in on the Oracle OpenWorld sessions to attend Use the handy floor plans to get familiar with what is where in the exposition hall this year before you arrive Sunday just after lunch at 1pm, attend the PartnerNetwork Exchange keynote , Moscone North, Hall D, followed by the session track kickoffs Sunday night , 7:30pm – 10:30 pm , checkout the OPN AfterDark Reception where you can meet and network with contacts from around the world On Sunday and Monday, be sure check in with the Social Media Rally Coordinator for maximum social media expertise and exposure On Monday through Wednesday, meet with Oracle Partner representatives at the Oracle PartnerNetwork Lounge Moscone South, Exhibit Hall, Room 100 Take and share your PartnerNetwork pictures during the week with OPN on Instagram Be prepared to share with roving OPN team member reporters, how you are leveraging your OPN Specializations to provide innovative solutions and services for the Cloud. You never know – it could aid in getting you exposure as a possible speaker for next year’s event.

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  • Getting Started with the New Column Store Index of SQL Server 2012

    Column Store Index, a new feature in SQL Server 2012, improves performance of data warehouse queries several folds. Arshad Ali shows you how to create column store index, and how to use index query hint to include or exclude a column store index. Schedule Azure backupsRed Gate’s Cloud Services makes it simple to create and schedule backups of your SQL Azure databases to Azure blob storage or Amazon S3. Try it for free today.

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  • Access a mounted Windows share from the command line

    - by Bryan
    Hello All, I use the "Connect to Server..." option under the "Places" menu to connect to a Windows share in my work environment. When I do so, I can access the Windows share via Nautilus, but I can't figure out how to access the share from the command line without using smbclient. For example, the share isn't mounted under /mnt or /media. Is it possible to access the mounted Windows share from the command line without using smbclient?

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  • More on PHP and Oracle 11gR2 Improvements to Client Result Caching

    - by christopher.jones
    Oracle 11.2 brought several improvements to Client Result Caching. CRC is way for the results of queries to be cached in the database client process for reuse.  In an Oracle OpenWorld presentation "Best Practices for Developing Performant Application" my colleague Luxi Chidambaran had a (non-PHP generated) graph for the Niles benchmark that shows a DB CPU reduction up to 600% and response times up to 22% faster when using CRC. Sometimes CRC is called the "Consistent Client Cache" because Oracle automatically invalidates the cache if table data is changed.  This makes it easy to use without needing application logic rewrites. There are a few simple database settings to turn on and tune CRC, so management is also easy. PHP OCI8 as a "client" of the database can use CRC.  The cache is per-process, so plan carefully before caching large data sets.  Tables that are candidates for caching are look-up tables where the network transfer cost dominates. CRC is really easy in 11.2 - I'll get to that in a moment.  It was also pretty easy in Oracle 11.1 but it needed some tiny application changes.  In PHP it was used like: $s = oci_parse($c, "select /*+ result_cache */ * from employees"); oci_execute($s, OCI_NO_AUTO_COMMIT); // Use OCI_DEFAULT in OCI8 <= 1.3 oci_fetch_all($s, $res); I blogged about this in the past.  The query had to include a specific hint that you wanted the results cached, and you needed to turn off auto committing during execution either with the OCI_DEFAULT flag or its new, better-named alias OCI_NO_AUTO_COMMIT.  The no-commit flag rule didn't seem reasonable to me because most people wouldn't be specific about the commit state for a query. Now in Oracle 11.2, DBAs can now nominate tables for caching, either with CREATE TABLE or ALTER TABLE.  That means you don't need the query hint anymore.  As well, the no-commit flag requirement has been lifted.  Your code can now look like: $s = oci_parse($c, "select * from employees"); oci_execute($s); oci_fetch_all($s, $res); Since your code probably already looks like this, your DBA can find the top queries in the database and simply tune the system by turning on CRC in the database and issuing an ALTER TABLE statement for candidate tables.  Voila. Another CRC improvement in Oracle 11.2 is that it works with DRCP connection pooling. There is some fine print about what is and isn't cached, check the Oracle manuals for details.  If you're using 11.1 or non-DRCP "dedicated servers" then make sure you use oci_pconnect() persistent connections.  Also in PHP don't bind strings in the query, although binding as SQLT_INT is OK.

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  • Mounting of UDF Bluray in Linux Mint 17

    - by user134885
    I am running Linux mint 17 Cinnamon 64 Bit 2.2.13 - 3.13.0-27 Kernal My machine is a Clevo - fitted with a bluray burner I have tried the following line sudo mount -t udf /dev/scd0 /media/bluray /dev/sr0 But to no avail. Can anyone help me with how to initiate / mount a Bluray on my machine? Thank you to anyone who can give me feedback may sanity and get it going - all works well in windows, but nothing in Linux?

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  • Why Google asks for "Title" for MIME type "image/*" in Google Webmasters?

    - by Saeed Neamati
    In my Google Webmasters account, in Optimization section, under HTML improvements I see that Google has indexed more than 100 links complaining that these links has no Title associated with them (Missing title tags). However, these links all result in thumbnails of images and they are served as MIME type (Internet Media Type) of "image/png", or "image/jpg", etc. What's wrong here? How should I tell Google that an image can't have a title tag? Note: An example link can be see here.

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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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  • Do you know your DNS server?

    - by John Paul Cook
    If you don’t know your DNS server is valid, you need to find out before July 9. The FBI found rogue DNS servers and replaced them with clean, safe DNS servers to protect the public. These safe, clean servers will be turned off on July 9, 2012. If your computer was compromised to use the rogue servers, it will stop resolving DNS queries on July 9 when the clean servers are turned off. The FBI has provided full technical details at http://www.fbi.gov/news/stories/2011/november/malware_110911/DNS-changer-malware.pdf...(read more)

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  • Wine shader model 3.0 not detected

    - by LillyPopper
    I am trying to run eve off the latest version of wine. It was running just fine yesterday, now I go to start it and it tells me that I need shader model version 3.0. I followed this guide here for setting up wine: http://www.unixmen.com/install-and-configure-wine-to-play-latest-windows-games-in-linux-ubuntu-linuxmint-fedora/ I used a shortcut with the following command: wine "/media/gibbo/Games/EVE/eve.exe" Now it just seems to not work...after it was before Any ideas?

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  • Managing Data Growth in SQL Server

    'Help, my database ate my disk drives!'. Many DBAs spend most of their time dealing with variations of the problem of database processes consuming too much disk space. This happens because of errors such as incorrect configurations for recovery models, data growth for large objects and queries that overtax TempDB resources. Rodney describes, with some feeling, the errors that can lead to this sort of crisis for the working DBA, and their solution.

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  • Adding a watermark to MP4 with FFmpeg, compatible with Flash and HTML5 players

    - by ?????? ?????
    How can I add watermark to my MP4 (compatible with Flash player and HTML5 player)? ffmpeg -y -i video.mp4 -acodec copy -b 400k -vf "movie=logo.png [watermark]; [in][watermark] overlay=main_w/2-overlay_w/2:main_h/2-overlay_h/2 [out]" /var/www/videos/out.mp4 The above command works fine in VLC, Windows Media Player, but the HTML5 player can't play out.mp4, Flash player plays only sound. ffmpeg was installed with this command: sudo apt-get install ffmpeg. What am I doing wrong?

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