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  • Which swing testing frameworks are well suited to TDD?

    - by Niel de Wet
    I am trying to follow a BDD/TDD approach to developing an IntelliJ IDEA plugin, and in order to do a full acceptance test I want to exercise my plugin through the GUI. I know that I can do it using Window Licker, but looking at the commit log there hasn't been any activity since 2010. I see there are several other frameworks, but which are current and suited for TDD? If you have any experience with swing and TDD, please share those as well.

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  • The partition table is corrupt

    - by Tim
    I have a corrupt the partition table on the laptop that is running Ubunutu 10.4. Before the partition table was corrupt I had the following partitions: 2 primary partitions: 1st - NTFS 2nd - Extended 4 logical partitons that are built within 2nd extended: 1st NTFS (68 Gib) 2nd Linux (19 Gib) 3rd Swap (1.4 Gib) 4th Linux (24 Gib) The physical order of these partitions was the following: ( 4th Linux ) - ( 1st NTFS ) - ( 2nd Linux ) - ( 3rd Swap ) The logical order of the partition was different: ( 1st NTFS ) - ( 2nd Linux ) - ( 3rd Swap ) ( 4th Linux ) NTFS partition was big and it resided between 2 Linux partitions, neither of these partitions had enough space to install Oracle 11g. Therefore, I decided to a) either move the NTFS partion to the left or b) remove it completely and extend partition where Linux resides. As I tool I have chosen GParted. But unfortunately it was not able to move the partition because he found that in NTFS partition there are some blocks that are referenced multiple times. Also it was not able to remove the partition neither, because in this case the partitions that follow it ( 2nd Linux ) - ( 3rd Swap ) have to be in his opinion also removed, because the organization of extended partition is a linked list. Since GParted was not able to do such thing I was trying to find another tool. I found diskdrake tool on PSLinuxOS distribution of linux. That tool silently deleted ( 1st NTFS ) partition and I thought that everything was fine. But diskdrake has damaged the partition in a way that I am not able either to boot from the hard disk nor to see the partitions with GParted and even with diskdrake itself! Fortunately I have a live CD of Ubuntu 8.10 and I am able to boot and see hard disk. I have 2 ideas how I can solve the problem: 1) Manually change disk partitions and point them to the correct partitions. 2) Create partition table with GParted that as much as possible is the same with the previous one I find the 2nd approach less time consuming but some data will be lost because of it is not possible to place borders of the partitions exactly how it was before. And moreover I am not sure if such approach would work, for example, if the OS is able to locate files after repartitioning. I feel like that it will but not 100% sure. Are there some ideas how the problem may be solved?

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  • Is the TCP protocol good enough for real-time multiplayer games?

    - by kevin42
    Back in the day, TCP connections over dialup/ISDN/slow broadband resulted in choppy, laggy games because a single dropped packet resulted in a resync. That meant a lot of game developers had to implement their own reliability layer on top of UDP, or they used UDP for messages that could be dropped or received out of order, and used a parallel TCP connection for information that must be reliable. Given the average user has faster network connections now, can a real time game such as an FPS give good performance over a TCP connection?

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  • SEO Copywriting Services - Choosing These Services

    When you want to ensure that you are going through the best service for all of your SEO needs, you should ensure that the writers know what they are writing about. With SEO copywriting services, you are able to find out who allows you these services, and how much they would charge you in order to receive them. This allows anyone to look for SEO copywriting services when they are in need of them for their website.

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  • SOA Implementation Challenges

    Why do companies think that if they put up a web service that they are doing Service-Oriented Architecture (SOA)? Unfortunately, the IT and business world love to run on the latest hype or buzz words of which very few even understand the meaning. One of the largest issues companies have today as they consider going down the path of SOA, is the lack of knowledge regarding the architectural style and the over usage of the term SOA. So how do we solve this issue?I am sure most of you are thinking by now that you know what SOA is because you developed a few web services.  Isn’t that SOA, right? No, that is not SOA, but instead Just Another Web Service (JAWS). For us to better understand what SOA is let’s look at a few definitions.Douglas K. Bary defines service-oriented architecture as a collection of services. These services are enabled to communicate with each other in order to pass data or coordinating some activity with other services.If you look at this definition closely you will notice that Bary states that services communicate with each other. Let us compare this statement with my first statement regarding companies that claim to be doing SOA when they have just a collection of web services. In order for these web services to for an SOA application they need to be interdependent on one another forming some sort of architectural hierarchy. Just because a company has a few web services does not mean that they are all interconnected.SearchSOA from TechTarget.com states that SOA defines how two computing entities work collectively to enable one entity to perform a unit of work on behalf of another. Once again, just because a company has a few web services does not guarantee that they are even working together let alone if they are performing work for each other.SearchSOA also points out service interactions should be self-contained and loosely-coupled so that all interactions operate independent of each other.Of all the definitions regarding SOA Thomas Erl’s seems to shed the most light on this concept. He states that “SOA establishes an architectural model that aims to enhance the efficiency, agility, and productivity of an enterprise by positioning services as the primary means through which solution logic is represented in support of the realization of the strategic goals associated with service-oriented computing.” (Erl, 2011) Once again this definition proves that a collection of web services does not mean that a company is doing SOA. However, it does mean that a company has a collection of web services, and that is it.In order for a company to start to go down the path of SOA, they must take  a hard look at their existing business process while abstracting away any technology so that they can define what is they really want to accomplish. Once a company has done this, they can begin to factor out common sub business process like credit card process, user authentication or system notifications in to small components that can be built independent of each other and then reassembled to form new and dynamic services that are loosely coupled and agile in that they can change as a business grows.Another key pitfall of companies doing SOA is the fact that they let vendors drive their architecture. Why do companies do this? Vendors’ do not hold your company’s success as their top priority; in fact they hold their own success as their top priority by selling you as much stuff as you are willing to buy. In my experience companies tend to strive for the maximum amount of benefits with a minimal amount of cost. Does anyone else see any conflicts between this and the driving force behind vendors.Mike Kavis recommends in an article written in CIO.com that companies need to figure out what they need before they talk to a vendor or at least have some idea of what they need. It is important to thoroughly evaluate each vendor and watch them perform a live demo of their system so that you as the company fully understand what kind of product or service the vendor is actually offering. In addition, do research on each vendor that you are considering, check out blog posts, online reviews, and any information you can find on the vendor through various search engines.Finally he recommends companies to verify any recommendations supplied by a vendor. From personal experience this is very important. I can remember when the company I worked for purchased a $200,000 add-on to their phone system that never actually worked as it was intended. In fact, just after my departure from the company started the process of attempting to get their money back from the vendor. This potentially could have been avoided if the company had done the research before selecting this vendor to ensure that their product and vendor would live up to their claims. I know that some SOA vendor offer free training regarding SOA because they know that there are a lot of misconceptions about the topic. Superficially this is a great thing for companies to take part in especially if the company is starting to implement SOA architecture and are still unsure about some topics or are looking for some guidance regarding the topic. However beware that some companies will focus on their product line only regarding the training. As an example, InfoWorld.com claims that companies providing deep seminars disguised as training, focusing more about ESBs and SOA governance technology, and less on how to approach and solve the architectural issues of the attendees.In short, it is important to remember that we as software professionals are responsible for guiding a business’s technology sections should be well informed and fully understand any new concepts that may be considered for implementation. As I have demonstrated already a company that has a few web services does not mean that they are doing SOA.  Additionally, we must not let the new buzz word of the day drive our technology, but instead our technology decisions should be driven from research and proven experience. Finally, it is important to rely on vendors when necessary, however, always take what they say with a grain of salt while cross checking any claims that they may make because we have to live with the aftermath of a system after the vendors are gone.   References: Barry, D. K. (2011). Service-oriented architecture (SOA) definition. Retrieved 12 12, 2011, from Service-Architecture.com: http://www.service-architecture.com/web-services/articles/service-oriented_architecture_soa_definition.html Connell, B. (2003, 9). service-oriented architecture (SOA). Retrieved 12 12, 2011, from SearchSOA: http://searchsoa.techtarget.com/definition/service-oriented-architecture Erl, T. (2011, 12 12). Service-Oriented Architecture. Retrieved 12 12, 2011, from WhatIsSOA: http://www.whatissoa.com/p10.php InfoWorld. (2008, 6 1). Should you get your SOA knowledge from SOA vendors? . Retrieved 12 12, 2011, from InfoWorld.com: http://www.infoworld.com/d/architecture/should-you-get-your-soa-knowledge-soa-vendors-453 Kavis, M. (2008, 6 18). Top 10 Reasons Why People are Making SOA Fail. Retrieved 12 13, 2011, from CIO.com: http://www.cio.com/article/438413/Top_10_Reasons_Why_People_are_Making_SOA_Fail?page=5&taxonomyId=3016  

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  • 12 days to go for Messenger!

    - by TATWORTH
    In just over twelve days from now, the Messenger space probe will go into orbit around our innermost planet, Mercury. See http://messenger.jhuapl.edu/index.php for latest mission timings. After 2405 days in space and 15+ circuits of the sun (see http://messenger.jhuapl.edu/whereis/index.php), it about to go into orbit around Mercury. It has flown by Earth, Venus and Mercury in order to change velocity sufficiently to be able to go into orbit without requiring a massive amount of propellant.

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  • ecommerce item deleted by user, 301 rediret to HOME PAGE or 404 not found?

    - by Marco Demaio
    I know this question is someway similar to this one where they reccomend using 404, but after reading this other one where they suggest to use 301 when changing site urls (in the specific case was due to redesign/refactoring) I get a bit of confused and I hope someone could clarify for this specific example: Let's say I have an ecommerce site, let's also say the final user inserted some interesting items in the site and the ecommerce webapp created the item pages at the urls: http://...?id=20, http://...?id=30 etc. Now let's say some of these interesting items got many external links toward them from many other sites because some people found those items very interesting and linked to them. After some years the final user deletes those items, so obviously the pages/urls http://...?id=20, http://...?id=30, etc. now do not exist anymore, but still many pages on the web are linking toward them. What should the ecommerce site do now, just show a 404 page for those items? But, I'm confused, wouldn't this loose all the Google PR passed by the external links to the items pages? So isn't it better to use 301 redirect to HOME PAGE that at least passes the PR to the HOME PAGE? Thanks, EDIT: Well, according to answeres the best thing to do so far is to do a 404/410. In order to make this question more complete, I would like to talk about a special case, just to make sure I understood. properly. Let's say the user creates those items again (the ones he previously deleted at point 4), maybe he changes a bit their names and description, but they are basically the same items. The webapp has no way to know these new added items were the old items so it obviously create them as new items with new urls http://...?id=100, http://...?id=101, does it makes sense at this point to redirect 301 the old urls to the new ones? MORE EDIT (It would be VERY IMPORTANT TO UNDERSTAND): Well according to the clever answers received so far it seems for the special case, explained in my last EDIT, I could use 301, since it's something of not deceptive cause basically the new pages is a replacement for the old page in term of contents. This is basically done to keep the PR passed from external link and also for better user experience. But beside the user experince, that is discussible (*1), in order to preserve PR from external broken linlks why not just always use 301, In my understanding Google dislikes duplicated contents, but are we sure that 301 redirect to HOME PAGE is seen as duplicated contents for Google?! Google itself suggests to redircet 301 index.html to document root so if they consider 301 as duplicated contents wouldn't that be considered duplicated contents too?! Why do they suggest it? Let me provoke you: “why not just add a 301 to HOME PAGE for every not found page?” (*1) as a user, when I follo a broken url from some external link to some website's page I would stick more on this website if I get redirected to HOME PAGE rather than seeing a 404 page where I would think the webiste does not even exist anymore and maybe I don't even try to go to HOME PAGE of the website.

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  • What are differences between sell side platforms (Admeld) and self-serve platform (AdReady)?

    - by Rick Chin
    I was confused with sell side platforms (e.g. Admeld) and self-serve platforms (e.g. AdReady) as both are serving services to publishers. I would like to know the differences in order to get the answer of "which platform is suitable for a medium size website publisher, and why?" references: http://en.wikipedia.org/wiki/Sell_Side_Platform. http://www.masternewmedia.org/self-serve-advertising-services-guide-to-the-best-do-it-yourself-ad-management-platforms/.

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  • Oracle’s Visual CRM Solution

    Visual CRM adds the powerful visualization and document centric collaboration capabilities of Oracle’s AutoVue to Oracle’s best-in-class CRM solutions. By introducing a visual aspect to call center, field service, and ordering processes, Visual CRM helps teams provide faster responses to customer issues, optimize field service performance, and shorten ordering cycles while minimizing order errors.With Visual CRM, organizations can achieve improved customer service levels and field service operations which help drive margin, top line revenue, and customer retention.

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  • The Mindset of the Enterprise DBA: Creating and Applying Standards to Our Work

    Although many professions, such as pilots, surgeons and IT administrators, require judgement and skill, they also require the ability to do many repeated standard procedures in a consistent and methodical manner. These procedures leave little room for creativity since they must be done right, and in the right order. For DBAs, standardization involves providing and following checklists, notes and instructions so that the results are predictable, correct and easy to maintain

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  • Traffic Online - SEO Style

    About traffic online as it pertains to simple and basic concepts to drive traffic online to you through content. This is a generic look at getting more targeted online traffic, and what people can do now in order to get this targeted audience today.

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  • how to share a folder in the same pc for ubuntu and windows

    - by AdanJosue
    i need to know if its possible to share a folder, so that i can open the files in it from ubuntu and windows at the time im using windows but im planning to move back to ubuntu but my problem would be losing some compatibility that windows offers me when im doing college work, and that can be a pain, so my plan is to dual boot and have both OS. but i dont want to be loging in and out of each OS in order to work or share files so is ther a way to share folders or files between, lets say, ubuntu 14.0 and windows 7?

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  • How do I create weapon attachments?

    - by Tron86
    My question is; I am developing a game for XNA and I am trying to create a weapon attachment for my player model. My player model loads the .md3 format and reads tags for attachment points. I am able to get the tag of my model's hand. And I am also able to get the tag of my weapon's handle. Each tag I am able to get the rotation and position of and this is how I am calculating it: Model.worldMatrix = Matrix.CreateScale(Model.scale) * Matrix.CreateRotationX(-MathHelper.PiOver2) * Matrix.CreateRotationY(MathHelper.PiOver2); Pretty simple, the player model has a scale and its orientation(it loads on its side so I just use a 90 degree X axis rotation, and a Y axis rotation to face away from the camera). I then calculate the torso tag on the lower body, which gives me a local coordinate at the waist. Then I take that matrix and calculate the tag_weapon in the upper body. This gives me the hand position in local space. I also get the rotation matrix from that tag that I store for later use. All this seems to work fine. Now I move onto my weapon: Matrix weaponWorld = Matrix.CreateScale(CurrentWeapon.scale) * Matrix.CreateRotationX(-MathHelper.PiOver2) * TagRotationMatrix * Matrix.CreateTranslation(HandTag.Position) * Matrix.CreateRotationY(PlayerRotation) * Matrix.CreateTranslation(CollisionBody.Position) * You may notice the weapon matrix gets rotated by 90 degress on the X axis as well. This is because they load in on their sides. Once again this seems pretty simple and follows the SRT order I keep reading about. My TagRotation matrix is the hand's rotation. HandTag.Position is its position in local space. CreateRotationY(PlayerRotation) is the player's rotation in world space, and the CollisionBody.Position is the player's world location. Everything seems to be in order, and almost works in game. However when the gun spawns and follows the player's hand it seems to be flipped on an axis every couple frames. Almost like the X or Y axis is being inversed then put right back. Its hard to explain and I am totally stumped. Even removing all my X axis fixes does nothing to solve the problem. Hopefully I explained everything enough as I am a bit new to this! Thanks!

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  • In 13.04 using Unity Tweak Tool hot corners stops working after reboot

    - by Sanseriff Sanseriff
    I have 13.04 64 bit Ubuntu installed and I'm using Unity Tweak tool to enable hot corners everything works as it should as long as I don't reboot as soon as I do hotcorners stops working. In order to get them functioning again I have to open the tweak tool and turn hotcorners off and then back on after every reboot. This I admit isn't a huge issue but is annoying is there anyway to get hotcorners to work properly after reboot with out having to reset them every time?

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  • SQL Date Comparison

    - by Derek Dieter
    When comparing the datetime datatype in SQL Server, it is important to maintain consistency in order to gaurd against SQL interpreting a date differently than you intend. In at least one occasion I have seen someone specify a short format for a date, like (1/4/08) only to find that SQL interpreted the month as [...]

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  • Restructuring a large Chrome Extension/WebApp

    - by A.M.K
    I have a very complex Chrome Extension that has gotten too large to maintain in its current format. I'd like to restructure it, but I'm 15 and this is the first webapp or extension of it's type I've built so I have no idea how to do it. TL;DR: I have a large/complex webapp I'd like to restructure and I don't know how to do it. Should I follow my current restructure plan (below)? Does that sound like a good starting point, or is there a different approach that I'm missing? Should I not do any of the things I listed? While it isn't relevant to the question, the actual code is on Github and the extension is on the webstore. The basic structure is as follows: index.html <html> <head> <link href="css/style.css" rel="stylesheet" /> <!-- This holds the main app styles --> <link href="css/widgets.css" rel="stylesheet" /> <!-- And this one holds widget styles --> </head> <body class="unloaded"> <!-- Low-level base elements are "hardcoded" here, the unloaded class is used for transitions and is removed on load. i.e: --> <div class="tab-container" tabindex="-1"> <!-- Tab nav --> </div> <!-- Templates for all parts of the application and widgets are stored as elements here. I plan on changing these to <script> elements during the restructure since <template>'s need valid HTML. --> <template id="template.toolbar"> <!-- Template content --> </template> <!-- Templates end --> <!-- Plugins --> <script type="text/javascript" src="js/plugins.js"></script> <!-- This contains the code for all widgets, I plan on moving this online and downloading as necessary soon. --> <script type="text/javascript" src="js/widgets.js"></script> <!-- This contains the main application JS. --> <script type="text/javascript" src="js/script.js"></script> </body> </html> widgets.js (initLog || (window.initLog = [])).push([new Date().getTime(), "A log is kept during page load so performance can be analyzed and errors pinpointed"]); // Widgets are stored in an object and extended (with jQuery, but I'll probably switch to underscore if using Backbone) as necessary var Widgets = { 1: { // Widget ID, this is set here so widgets can be retreived by ID id: 1, // Widget ID again, this is used after the widget object is duplicated and detached size: 3, // Default size, medium in this case order: 1, // Order shown in "store" name: "Weather", // Widget name interval: 300000, // Refresh interval nicename: "weather", // HTML and JS safe widget name sizes: ["tiny", "small", "medium"], // Available widget sizes desc: "Short widget description", settings: [ { // Widget setting specifications stored as an array of objects. These are used to dynamically generate widget setting popups. type: "list", nicename: "location", label: "Location(s)", placeholder: "Enter a location and press Enter" } ], config: { // Widget settings as stored in the tabs object (see script.js for storage information) size: "medium", location: ["San Francisco, CA"] }, data: {}, // Cached widget data stored locally, this lets it work offline customFunc: function(cb) {}, // Widgets can optionally define custom functions in any part of their object refresh: function() {}, // This fetches data from the web and caches it locally in data, then calls render. It gets called after the page is loaded for faster loads render: function() {} // This renders the widget only using information from data, it's called on page load. } }; script.js (initLog || (window.initLog = [])).push([new Date().getTime(), "These are also at the end of every file"]); // Plugins, extends and globals go here. i.e. Number.prototype.pad = .... var iChrome = function(refresh) { // The main iChrome init, called with refresh when refreshing to not re-run libs iChrome.Status.log("Starting page generation"); // From now on iChrome.Status.log is defined, it's used in place of the initLog iChrome.CSS(); // Dynamically generate CSS based on settings iChrome.Tabs(); // This takes the tabs stored in the storage (see fetching below) and renders all columns and widgets as necessary iChrome.Status.log("Tabs rendered"); // These will be omitted further along in this excerpt, but they're used everywhere // Checks for justInstalled => show getting started are run here /* The main init runs the bare minimum required to display the page, this sets all non-visible or instantly need things (such as widget dragging) on a timeout */ iChrome.deferredTimeout = setTimeout(function() { iChrome.deferred(refresh); // Pass refresh along, see above }, 200); }; iChrome.deferred = function(refresh) {}; // This calls modules one after the next in the appropriate order to finish rendering the page iChrome.Search = function() {}; // Modules have a base init function and are camel-cased and capitalized iChrome.Search.submit = function(val) {}; // Methods within modules are camel-cased and not capitalized /* Extension storage is async and fetched at the beginning of plugins.js, it's then stored in a variable that iChrome.Storage processes. The fetcher checks to see if processStorage is defined, if it is it gets called, otherwise settings are left in iChromeConfig */ var processStorage = function() { iChrome.Storage(function() { iChrome.Templates(); // Templates are read from their elements and held in a cache iChrome(); // Init is called }); }; if (typeof iChromeConfig == "object") { processStorage(); } Objectives of the restructure Memory usage: Chrome apparently has a memory leak in extensions, they're trying to fix it but memory still keeps on getting increased every time the page is loaded. The app also uses a lot on its own. Code readability: At this point I can't follow what's being called in the code. While rewriting the code I plan on properly commenting everything. Module interdependence: Right now modules call each other a lot, AFAIK that's not good at all since any change you make to one module could affect countless others. Fault tolerance: There's very little fault tolerance or error handling right now. If a widget is causing the rest of the page to stop rendering the user should at least be able to remove it. Speed is currently not an issue and I'd like to keep it that way. How I think I should do it The restructure should be done using Backbone.js and events that call modules (i.e. on storage.loaded = init). Modules should each go in their own file, I'm thinking there should be a set of core files that all modules can rely on and call directly and everything else should be event based. Widget structure should be kept largely the same, but maybe they should also be split into their own files. AFAIK you can't load all templates in a folder, therefore they need to stay inline. Grunt should be used to merge all modules, plugins and widgets into one file. Templates should also all be precompiled. Question: Should I follow my current restructure plan? Does that sound like a good starting point, or is there a different approach that I'm missing? Should I not do any of the things I listed? Do applications written with Backbone tend to be more intensive (memory and speed) than ones written in Vanilla JS? Also, can I expect to improve this with a proper restructure or is my current code about as good as can be expected?

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  • Why Small Businesses Should Have a Website & Tips on Getting Started

    A small business should have a website in order to increase its level of professionalism. These days, even the smallest business can advertise on a global scale! Furthermore, such advertising is very affordable. It doesn't cost very much money at all to create and run a website. Read this guide to learn more about the advantages of having a site and how to get started!

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  • Custom Folders in SSMS Object Explorer? Yes, we can!

    - by Luca Zavarella
    When you have a huge objects’ number in SSMS Object Explorer, you often get lost in finding items. So it’d be useful to catalog those objects in folders, in order to follow an application’s logical layer subdivision, for example. There is a fantastic add-in for SSMS that helps us to do that: http://www.sqltreeo.com The developer of this add-in has written a related post in his blog: http://www.sqltreeo.com/wp/dowload-free-ssms-add-in-to-create-own-folder-for-database-objects/ So another useful tool to add to our  SQL Server toolbox

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Ideal SEO Package

    Every person who owns a website knows that in order to make a dime out of it he will have to advertise & promote it. Search engine optimization is the most ideal way of promoting a website and generate traffic as well as online visibility for the web site.

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  • Book Review: Murach's HTML, XHTML, and CSS

    HTML is the basic language that every web developer should master (in addition to JavaScript and XHTML) in order to get started with web development. For this purpose, a good learning material is essential as developers should practice the theories that they have mastered. Murach's HTML, XHTML, and CSS attempts to explain all the essential aspects related to basic web development in a consise manner. In this review, Anand examines the contents covered in the book and points out whether the book meets the expectations of developers.

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  • How Do You Carry Out SEO Yourself?

    With simple tips, you can try out search engine optimisation strategies yourself. Read on to find out the basics of SEO. In order to get listed out in the organic search listings you must have fresh content in your web portal.

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