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  • Q&A: Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    We had a great webcast yesterday and wanted to recap the questions that were asked throughout. Can ECM distribute contents to 3rd party sites?ECM, which is now called WebCenter Content can distribute content to 3rd party sites via several means as well as SSXA - Site Studio for External Applications. Will you be able to provide more information on these means and SSXA?If you have an existing JSP application, you can add the SSXA libraries to your IDE where your application was built (JDeveloper for example).  You can now drop some code into your 3rd party site/application that can both create and pull dynamically contributable content out of the Content Server for inclusion in your pages.   If the 3rd party site is not a JSP application, there is also the option of leveraging two Site Studio (not SSXA) specific custom WebCenter Content services to pull Site Studio XML content into a page. More information on SSXA can be found here: http://docs.oracle.com/cd/E17904_01/doc.1111/e13650/toc.htm Is there another way than a ”gadget” to integrate applications (like loan simulator) in WebCenter Sites?There are some other ways such as leveraging the Pagelet Producer, which is a core component of WebCenter Portal. Oracle WebCenter Portal's Pagelet Producer (previously known as Oracle WebCenter Ensemble) provides a collection of useful tools and features that facilitate dynamic pagelet development. A pagelet is a reusable user interface component. Any HTML fragment can be a pagelet, but pagelet developers can also write pagelets that are parameterized and configurable, to dynamically interact with other pagelets, and respond to user input. Pagelets are similar to portlets, but while portlets were designed specifically for portals, pagelets can be run on any web page, including within a portal or other web application. Pagelets can be used to expose platform-specific portlets in other web environments. More on Page Producer can be found here:http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_pagelet.htm#CHDIAEHG Can you describe the mechanism available to achieve the context transfer of content?The primary goal of context transfer is to provide a uniform experience to customers as they transition from one channel to another, for instance in the use-case discussed in the webcast, it was around a customer moving from the .com marketing website to the self-service site where the customer wants to manage his account information. However if WebCenter Sites was able to identify and segment the customers  to a specific category where the customer is a potential target for some promotions, the same promotions should be targeted to the customer when he is in the self-service site, which is managed by WebCenter Portal. The context transfer can be achieved by calling out the WebCenter Sites Engage Server API’s, which will identify the segment that the customer has been bucketed into. Again through REST API’s., WebCenter Portal can then request WebCenter Sites for specific content that needs to be targeted for a customer for the identified segment. While this integration can be achieved through custom integration today, Oracle is looking into productizing this integration in future releases.  How can context be transferred from WebCenter Sites (marketing site) to WebCenter Portal (Online services)?WebCenter Portal Personalization server can call into WebCenter Sites Engage Server to identify the segment for the user and then through REST API’s request specific content that needs to be surfaced in the Portal. Still have questions? Leave them in the comments section! And you can catch a replay of the webcast here.

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  • Q&A: Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    We had a great webcast yesterday and wanted to recap the questions that were asked throughout. Can ECM distribute contents to 3rd party sites?ECM, which is now called WebCenter Content can distribute content to 3rd party sites via several means as well as SSXA - Site Studio for External Applications. Will you be able to provide more information on these means and SSXA?If you have an existing JSP application, you can add the SSXA libraries to your IDE where your application was built (JDeveloper for example).  You can now drop some code into your 3rd party site/application that can both create and pull dynamically contributable content out of the Content Server for inclusion in your pages.   If the 3rd party site is not a JSP application, there is also the option of leveraging two Site Studio (not SSXA) specific custom WebCenter Content services to pull Site Studio XML content into a page. More information on SSXA can be found here: http://docs.oracle.com/cd/E17904_01/doc.1111/e13650/toc.htm Is there another way than a ”gadget” to integrate applications (like loan simulator) in WebCenter Sites?There are some other ways such as leveraging the Pagelet Producer, which is a core component of WebCenter Portal. Oracle WebCenter Portal's Pagelet Producer (previously known as Oracle WebCenter Ensemble) provides a collection of useful tools and features that facilitate dynamic pagelet development. A pagelet is a reusable user interface component. Any HTML fragment can be a pagelet, but pagelet developers can also write pagelets that are parameterized and configurable, to dynamically interact with other pagelets, and respond to user input. Pagelets are similar to portlets, but while portlets were designed specifically for portals, pagelets can be run on any web page, including within a portal or other web application. Pagelets can be used to expose platform-specific portlets in other web environments. More on Page Producer can be found here: http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_pagelet.htm#CHDIAEHG Can you describe the mechanism available to achieve the context transfer of content?The primary goal of context transfer is to provide a uniform experience to customers as they transition from one channel to another, for instance in the use-case discussed in the webcast, it was around a customer moving from the .com marketing website to the self-service site where the customer wants to manage his account information. However if WebCenter Sites was able to identify and segment the customers  to a specific category where the customer is a potential target for some promotions, the same promotions should be targeted to the customer when he is in the self-service site, which is managed by WebCenter Portal. The context transfer can be achieved by calling out the WebCenter Sites Engage Server API’s, which will identify the segment that the customer has been bucketed into. Again through REST API’s., WebCenter Portal can then request WebCenter Sites for specific content that needs to be targeted for a customer for the identified segment. While this integration can be achieved through custom integration today, Oracle is looking into productizing this integration in future releases.  How can context be transferred from WebCenter Sites (marketing site) to WebCenter Portal (Online services)?WebCenter Portal Personalization server can call into WebCenter Sites Engage Server to identify the segment for the user and then through REST API’s request specific content that needs to be surfaced in the Portal. Still have questions? Leave them in the comments section! And you can catch a replay of the webcast here.

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  • OPN Exchange General Sessions –Fowler, Kurian & More!

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} With so much excitement about to take place at OPN Exchange @ OpenWorld, it’s hard to decide what to attend, where to go, who to meet and what to eat! Let us help you decide by first asking a question… How often do you get to choose between seven key Oracle Executives as they address the five biggest topics facing the industry today? After the Partner Keynote with Judson Althoff, join us for the OPN Exchange General Sessions: DATE: Sunday September 30th TIME: 3:30-4:30 pm LOCATION: Moscone South, Esplanade Level John Fowler & Tom LaRocca (Technology for Partners: Room 306): Learn how to grow your top and bottom line by selling Oracle on Oracle. Chris Leone (Applications for Partners: Room 303): Catch the partner-only value prop, selling secrets and competitive compares to win with the Fusions Applications product family. Angelo Pruscino & Sohan DeMel (Engineered Systems for Partners: Room 301): Get the secrets to selling and implementing Oracle’s transformational Engineered Systems products. You won’t want to miss the Oracle Database Appliance Unplugged demonstration! Sonny Singh (Industry Solutions: Room 302): Develop profitable practices answering the challenges faced by companies operating in discrete industries and the opportunity represented by Machine2Machine Java. Thomas Kurian (Cloud for Partnesr: Room 304): Today it is all about the Cloud. Oracle offers both traditional cloud infrastructure solutions, as well cloud platform and software services. Attend this session to learn more about Oracle’s Platform, Application, and Social cloud services. Put on your thinking caps because these speakers are ready to blow your mind with five tracks of exclusive content catered to you, our partners. Boom! The OPN Communication Team Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Top 5 Reasons to Invest in Enterprise 2.0 Technologies

    - by kellsey.ruppel(at)oracle.com
    In 2010, Oracle's portal, content management, and collaboration solutions evolved rapidly, supported by increasingly deep integrations across Oracle Fusion Middleware and the entire Oracle stack. In light of these developments, we asked Vince Casarez, vice president of Enterprise 2.0 product management, for his top five reasons to invest in Enterprise 2.0 (E2.0) technologies--including real-world examples of businesses already realizing the benefits of next-generation E2.0 technologies. 1. Provide a modern user experience As E2.0 technologies gain widespread adoption, customers and employees expect intuitive Web experiences that are both interactive and community-based. By partnering with Oracle, Alcatel-Lucent Enterprise Group is already making that happen. With 76,000 employees and operations in more than 100 countries, the company wanted a streamlined, personalized user experience with more relevant content in fewer clicks. Working with Oracle, they created a global support portal that supports personalization and integration with Oracle Business Intelligence Enterprise Edition and Oracle E-Business Suite--and drives collaboration with tools such as wikis, blogs, and forums. Learn more about Alcatel-Lucent Enterprise Group's Global Support Portal in this Webcast. 2. Improve productivity and collaboration As E2.0 technologies mature, Oracle anticipates companies moving beyond the idea of simply creating yet another Facebook-like destination for its employees, and instead shaping work environments around specific business tasks. After rapid growth--both organic and through acquisition--construction and infrastructure services leader Balfour Beatty found itself with multiple homegrown intranet sites with very minimal content-sharing capabilities. Today, thanks to Oracle WebCenter Suite, Oracle WebCenter Spaces, Oracle WebCenter Services, and Oracle Universal Content Management, Balfour Beatty is benefiting from collaborative workspaces, a central place to use and work with documents, and unified search across content. 3. Leverage business processes and applications Modern portals are now able to integrate users, content, and business processes in unprecedented ways. To take advantage of these new possibilities, leading dairy provider Land O'Lakes has implemented a fully integrated ERP solution together with Oracle's ECM platform. As a result, Land O'Lakes has been able to achieve better information management and compliance, increased adoption rates for enterprise tools, and increased business process efficiency thanks to more effective information sharing and collaboration. 4. Enhance customer and supplier relationships Companies have begun to move beyond the idea that E2.0 simply means enabling customer reviews or embedding chat functionality. They are taking E2.0 to the next level and providing interactive experiences for their customers. For example, to enhance customer and supplier relationships, Wind River, a global leader in device software optimization, successfully partnered with Oracle to: Integrate ERP and ECM content to provide customers the latest and most relevant support information for products they own Enable customers to personalize their support experience and receive updates regarding patches, application notes, and other relevant content Enable discussions, wikis, and blogs for more efficient collaboration 5. Increase business visibility and responsiveness By strategically embedding collaboration and communication tools into specific business contexts, companies significantly increase visibility into changing business conditions--and can respond much more agilely. Texas A&M University System--one of the largest systems of higher education in the U.S.--partnered with Oracle to create a unified repository that would enable the retrieval of research and grant data from disparate systems via an Enterprise 2.0 user interface. By enabling researchers to customize their own portals with easy-to-use tools, they have also been able to significantly reduce their reliance on the IT department. Learn how other Oracle customers are leveraging Enterprise 2.0 technologies.

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  • Reaching to the Holy Grail of Data Management

    - by Irem Radzik
    Pervasive, continuous access to trusted data. That’s the ultimate goal of data management. It enables to leverage data as an asset to create value for customers and the organization. It creates the strong foundation needed to move the business forward. How you get there is also critical. As with all IT initiatives using high performance solutions with low cost of ownership is another key requirement in today’s IT world. Oracle's  data integration product strategy focuses on helping customers achieve this ultimate goal with high performance and low TCO.  At OpenWorld, we will be showing how Oracle Data Integration products help you reach your data management goals, considering new trends in information management, such as big data and cloud computing. We will also provide an update on the latest product releases, such as Oracle GoldenGate 11gR2. If you will be at OpenWorld, please join us on Monday Oct 1st 10:45am at Moscone West – 3005 to hear our VP of Product Development, Brad Adelberg, present "Future Strategy, Direction, and Roadmap of Oracle’s Data Integration Platform". The Data Integration track at OpenWorld covers variety of topics and speakers. In addition to product management of Oracle GoldenGate, Oracle Data Integrator, and Enteprise Data Quality presenting product updates and roadmap, we have several customer panels and stand-alone sessions featuring select customers such as St. Jude Medical, Raymond James, Aderas, Turkcell, Paychex, Comcast,  Ticketmaster, Bank of America and more. You can see an overview of Data Integration sessions here. If you are not able to attend OpenWorld, please check out our latest resources for Data Integration and Oracle GoldenGate. In the coming weeks you will see more blogs about our products’ new capabilities and what to expect at OpenWorld. I hope to see you at OpenWorld and stay in touch via our future blogs. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • ODEE Green Field (Windows) Part 3 - SOA Suite

    - by AndyL-Oracle
     So you're still here, are you? I'm sure you're probably overjoyed at the prospect of continuing with our green field installation of ODEE. In my previous post, I covered the installation of WebLogic - you probably noticed, like I did, that it's a pretty quick install. I'm pretty certain this had everything to do with how quickly the next post made it to the internet! So let's dig in. Make sure you've followed the steps from the initial post to obtain the necessary software and prerequisites! Unpack the RCU (Repository Creation Utility). This ZIP file contains a directory (rcuHome) that should be extracted into your ORACLE_HOME. Run the RCU – execute rcuHome/bin/rcu.bat. Click Next. Select Create and click Next. Enter the database connection details and click Next – any failure to connection will show in the Messages box. Click Ok Expand and select the SOA Infrastructure item. This will automatically select additional required components. You can change the prefix used, but DEV is recommended. If you are creating a sandbox that includes additional components like WebCenter Content and UMS, you may select those schemas as well but they are not required for a basic ODEE installation. Click Next. Click OK. Specify the password for the schema(s). Then click Next. Click Next. Click OK. Click OK. Click Create. Click Close. Unpack the SOA Suite installation files into a single directory e.g. SOA. Run the installer – navigate and execute SOA/Disk1/setup.exe. If you receive a JDK error, switch to a command line to start the installer. To start the installer via command line, do Start?Run?cmd and cd into the SOA\Disk1 directory. Run setup.exe –jreLoc < pathtoJRE >. Ensure you do not use a path with spaces – use the ~1 notation as necessary (your directory must not exceed 8 characters so “Program Files” becomes “Progra~1” and “Program Files (x86)” becomes “Progra~2” in this notation). Click Next. Select Skip and click Next. Resolve any issues shown and click Next. Verify your oracle home locations. Defaults are recommended. Click Next. Select your application server. If you’ve already installed WebLogic, this should be automatically selected for you. Click Next. Click Install. Allow the installation to progress… Click Next. Click Finish. You can save the installation details if you want. That should keep you satisfied for the moment. Get ready, because the next posts are going to be meaty! 

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  • Starting over and new to Ubuntu

    - by 2funnyyone
    We have been having repeated problems with our interent service and using windows xp & sp3 (users and premissions) I see no need for them. I started with computers long before windows. Every since sp 3 come out in 2009 I have had nothing but problems. I have lost so many computers to virius and trojans, we just stack them up. We are with Qwest/ Century link which is using advertising servers which I think is causing the problem. All the computers are networked together which is not how I set them up. I beleive Century link is networking them through assignment of a domain for our home. This causes all the computers to crash twice. This is getting expensive. We tried buying new harddrives but reinfect with hours of connecting to internet. I also beleive the modem, router and all computers are infected. I put combofix on this one and that is the only reason we are still online with this laptop. I am afraid to install new equipment because my partner and I are on SSDI and this cost a lot. I go to school at UOP and had to run off a flash and reboot this laptop to recovery every other day or so, this pass month. New plan is: We are getting ready to install new equipment but afraid to reinfect again. Need help to install new equipment. The plan is to use current internet services from Qwest/ now Century Link. The list of New equipment in order: Century link wireless modem is ZyXEL PK5000Z with 4 direct connect Ethernet ports Next Dell Optiplex 210L ( used auction purchase ) 2 gb ram 80 g hard drive Ubuntu 11.10 operating system Next Wireless D-Link router WBR-1310 with 4 direct connect Ethernet ports OK-------- Purchased Dell OEM disk for Repair or Reinstalling Windows XP Professional Operating system (2 roommates as well) All infected computers are Dell desktops or laptops with XP Pro Also purchasing Ubuntu 12.04 for 3 computers. We like the way it runs but still learning it. Questions 1] How do we fdisk the infected computers without infecting new system. We have Dos disks, but none have floppy dish drive. We do have a new floppy disk drive and usb adapter we purchased from Amazon. 2] We are thinking Avast internet security because of the boot scan. We want all software loaded before reconnecting. We can manually load our internet provider information. We purchased StopZilla $100 for 5 computers, but not sure that is what we need. But need how to setup ports security and services we will need. Really lost at this part. So we are safe when we go back on the internet. 3] Want to connect reloaded fdisk systems to router as public connection and no sharing. Do not want to network all computers. 4] Want parental/ ownership control from Ubuntu system for internet connection (Children and friends). Do we restrict at the modem and/ or router? Any help would be a blessing. I do not want to go alone on this anymore.

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  • Why won't my Broadcom BCM4312 LP-PHY work with the STA driver?

    - by Jackson Taylor
    I tried the steps here for a 4312: https://help.ubuntu.com/community/WifiDocs/Driver/bcm43xx Both of these: sudo modprobe -r b43 ssb wl sudo modprobe wl return: FATAL: Module wl not found. FATAL: Error running install command for wl (this one is only for the second one actually) I tried the broadcom-sta, didn't work. What's confusing is down below in the next steps for STA with internet access it says to use the bcmwl one. So I install that and it succeeds but with some errors: sudo apt-get install bcmwl-kernel-source Reading package lists... Done Building dependency tree Reading state information... Done The following package was automatically installed and is no longer required: module-assistant Use 'apt-get autoremove' to remove it. The following NEW packages will be installed: bcmwl-kernel-source 0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded. Need to get 0 B/1,181 kB of archives. After this operation, 3,609 kB of additional disk space will be used. Selecting previously unselected package bcmwl-kernel-source. (Reading database ... 168005 files and directories currently installed.) Unpacking bcmwl-kernel-source (from .../bcmwl-kernel-source_5.100.82.112+bdcom-0ubuntu3_amd64.deb) ... Setting up bcmwl-kernel-source (5.100.82.112+bdcom-0ubuntu3) ... Loading new bcmwl-5.100.82.112+bdcom DKMS files... Building only for 3.5.0-21-generic Building for architecture x86_64 Module build for the currently running kernel was skipped since the kernel source for this kernel does not seem to be installed. ERROR: Module b43 does not exist in /proc/modules ERROR: Module b43legacy does not exist in /proc/modules ERROR: Module ssb does not exist in /proc/modules ERROR: Module bcm43xx does not exist in /proc/modules ERROR: Module brcm80211 does not exist in /proc/modules ERROR: Module brcmfmac does not exist in /proc/modules ERROR: Module brcmsmac does not exist in /proc/modules ERROR: Module bcma does not exist in /proc/modules FATAL: Module wl not found. FATAL: Error running install command for wl update-initramfs: deferring update (trigger activated) Processing triggers for initramfs-tools ... update-initramfs: Generating /boot/initrd.img-3.5.0-21-generic jtaylor991@jtaylor991-whiteHP:~$ sudo modprobe wl FATAL: Module wl not found. FATAL: Error running install command for wl Then I do the modprobe wl commands listed above and it gives the above listed errors. It didn't work with the broadcom-sta driver either. I installed the b43 ones but nothing happened, and I don't know why so those are still installed. firmware-b43legacy-installer, b43-fwcutter and firmware-b43-lpphy-installer (yes it is a LP-PHY) are currently installed. If I go into System Settings Software Sources Additional Drivers it says "Using Broadcom 802.11 Linux STA wireless driver source from bcmwl-kernel-source (proprietary) But bcmwl-kernel-source isn't installed. I could try again but I remember rebooting and it still said this. What's funny is it found wireless networks during the Ubuntu setup/installation, I don't remember if I got it to connect or not though. I think it kept asking for a password when I put it in (yes it was right I showed password and looked at it) so I just ignored it. But right now the Enable Wireless option in the top right is just gone, it's just Enable Networking and I'm on ethernet on this HP Pavilion dv4-1435dx right here. If I run rfkill list it shows: 0: hp-wifi: Wireless LAN Soft blocked: no Hard blocked: no It was hard blocked at the beginning but unblocking it makes no change. Also it's a touch sensitive button, and it appears to be always orange no matter if it's enabled or not because when I touch it the hard blocked changes between yes and no in rfkill list. I think it was blue for a minute at one point. What is going on?!?! Help me! Lol, thanks for any and all of your time guys. Oh yeah this is Ubuntu 12.10 fresh install.

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  • OpenWorld: Our (Road) Maps are Looking Good!

    - by Tony Berk
    Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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  • Move on and look elsewhere, or confront the boss?

    - by Meister
    Background: I have my Associates in Applied Science (Comp/Info Tech) with a strong focus in programming, and I'm taking University classes to get my Bachelors. I was recently hired at a local company to be a Software Engineer I on a team of about 8, and I've been told they're looking to hire more. This is my first job, and I was offered what I feel to be an extremely generous starting salary ($30/hr essentially + benefits and yearly bonus). What got me hired was my passion for programming and a strong set of personal projects. Problem: I had no prior experience when I interviewed, so I didn't know exactly what to ask them about the company when I was hired. I've spotted a number of warning signs and annoyances since then, such as: Four developers when I started, with everyone talking about "Ben" or "Ryan" leaving. One engineer hired thirty days before me, one hired two weeks after me. Most of the department has been hiring a large number of people since I started. Extremely limited internet access. I understand the idea from an IT point of view, but not only is Facebook blocked, but so it Youtube, Twitter, and Pandora. I've also figured out that they block all access to non-DNS websites (http://xxx.xxx.xxx.xxx/) and strangely enough Miranda-IM. Low cubicles. Which is fine because I like my immediate coworkers, but they put the developers with the customer service, customer training, and QA department in a huge open room. Noise, noise, noise, and people stop to chitchat all day long. Headphones only go so far. Several emails have been sent out by my boss since I started telling us programmers to not talk about non-work-related-things like Video Games at our cubicles, despite us only spending maybe five minutes every few hours doing so. Further digging tells me that this is because someone keeps complaining that the programmers are "slacking off". People are looking over my shoulder all day. I was in the Freenode webchat to get help with a programming issue, and within minutes I had an email from my boss (to all the developers) telling us that we should NOT be connected to any outside chat servers at work. Version control system from 2005 that we must access with IE and keep the Java 1.4 JRE installed to be able to use. I accidentally updated to Java 6 one day and spent the next two days fighting with my PC to undo this "problem". No source control, no comments on anything, no standards, no code review, no unit testing, no common sense. I literally found a problem in how they handle string resource translations that stems from the simple fact that they don't trim excess white spaces, leading to developers doing: getResource("Date: ") instead of: getResource("Date") + ": ", and I was told to just add the excess white spaces back to the database instead of dealing with the issue directly. Some of these things I'd like to try to understand, but I like having IRC open to talk in a few different rooms during the day and keep in touch with friends/family over IM. They don't break my concentration (not NEARLY as much as the lady from QA stopping by to talk about her son), but because people are looking over my shoulder all day as they walk by they complain when they see something that's not "programmer-looking work". I've been told by my boss and QA that I do good, fast work. I should be judged on my work output and quality, not what I have up on my screen for the five seconds you're walking by So, my question is, even though I'm just barely at my 90 days: How do you decide to move on from a job and looking elsewhere, or when you should start working with your boss to resolve these issues? Is it even possible to get the boss to work with me in many of these things? This is the only place I heard back from even though I sent out several resume's a day for several months, and this place does pay well for putting up with their many flaws, but I'm just starting to get so miserable working here already. Should I just put up with it?

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  • News From EAP Testing

    - by Fatherjack
    There is a phrase that goes something like “Watch the pennies and the pounds/dollars will take care of themselves”, meaning that if you pay attention to the small things then the larger things are going to fare well too. I am lucky enough to be a Friend of Red Gate and once in a while I get told about new features in their tools and have a test copy of the software to trial. I got one of those emails a week or so ago and I have been exploring the SQL Prompt 6 EAP since then. One really useful feature of long standing in SQL Prompt is the idea of a code snippet that is automatically pasted into the SSMS editor when you type a few key letters. For example I can type “ssf” and then press the tab key and the text is expanded to SELECT * FROM. There are lots of these combinations and it is possible to create your own really easily. To create your own you use the Snippet Manager interface to define the shortcut letters and the code that you want to have put in their place. Let’s look at an example. Say I am writing a blog about something and want to have the demo code create a temporary table. It might looks like this; The first time you run the code everything is fine, a lovely set of dates fill the results grid but run it a second time and this happens.   Yep, we didn’t destroy the temporary table so the CREATE statement fails when it finds the table already exists. No matter, I have a snippet created that takes care of this.   Nothing too technical here but you will see that in the Code section there is $CURSOR$, this isn’t a TSQL keyword but a marker for SQL Prompt to place the cursor in that position when the Code is pasted into the SSMS Editor. I just place my cursor above the CREATE statement and type “ifobj” – the shortcut for my code to DROP the temporary table – which has been defined in the Snippet Manager as below. This means I am right-away ready to type the name of the offending table. Pretty neat and it’s been very useful in saving me lots of time over many years.   The news for SQL Prompt 6 is that Red Gate have added a new Snippet Command of $PASTE$. Let’s alter our snippet to the following and try it out   Once again, we will type type “ifobj” in the SSMS Editor but first of all, highlight the name of the table #TestTable and copy it to your clipboard. Now type “ifobj” and press Tab… Wherever the string $PASTE$ is placed in the snippet, the contents of your clipboard are merged into the pasted TSQL. This means I don’t need to type the table name into the code snippet, it’s already there and I am seeing a fully functioning piece of TSQL ready to run. This means it is it even easier to write TSQL quickly and consistently. Attention to detail like this from Red Gate means that their developer tools stay on track to keep winning awards year after year and help take the hard work out of writing neat, accurate TSQL. If you want to try out SQL Prompt all the details are at http://www.red-gate.com/products/sql-development/sql-prompt/.

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  • Cloud Computing Pricing - It's like a Hotel

    - by BuckWoody
    I normally don't go into the economics or pricing side of Distributed Computing, but I've had a few friends that have been surprised by a bill lately and I wanted to quickly address at least one aspect of it. Most folks are used to buying software and owning it outright - like buying a car. We pay a lot for the car, and then we use it whenever we want. We think of the "cloud" services as a taxi - we'll just pay for the ride we take an no more. But it's not quite like that. It's actually more like a hotel. When you subscribe to Azure using a free offering like the MSDN subscription, you don't have to pay anything for the service. But when you create an instance of a Web or Compute Role, Storage, that sort of thing, you can think of the idea of checking into a hotel room. You get the key, you pay for the room. For Azure, using bandwidth, CPU and so on is billed just like it states in the Azure Portal. so in effect there is a cost for the service and then a cost to use it, like water or power or any other utility. Where this bit some folks is that they created an instance, played around with it, and then left it running. No one was using it, no one was on - so they thought they wouldn't be charged. But they were. It wasn't much, but it was a surprise.They had the hotel room key, but they weren't in the room, so to speak. To add to their frustration, they had to talk to someone on the phone to cancel the account. I understand the frustration. Although we have all this spelled out in the sign up area, not everyone has the time to read through all that. I get that. So why not make this easier? As an explanation, we bill for that time because the instance is still running, and we have to tie up resources to be available the second you want them, and that costs money. As far as being able to cancel from the portal, that's also something that needs to be clearer. You may not be aware that you can spin up instances using code - and so cancelling from the Portal would allow you to do the same thing. Since a mistake in code could erase all of your instances and the account, we make you call to make sure you're you and you really want to take it down. Not a perfect system by any means, but we'll evolve this as time goes on. For now, I wanted to make sure you're aware of what you should do. By the way, you don't have to cancel your whole account not to be billed. Just delete the instance from the portal and you won't be charged. You don't have to call anyone for that. And just FYI - you can download the SDK for Azure and never even hit the online version at all for learning and playing around. No sign-up, no credit card, PO, nothing like that. In fact, that's how I demo Azure all the time. Everything runs right on your laptop in an emulated environment.  

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  • Call for Papers for both Devoxx UK and France now open!

    - by Yolande
    Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} The two conferences are taking place the last week of March 2013 with London on March 26th and 27 and Paris on March 28th and 29th. Oracle fully supports "Devoxx UK" and "Devoxx France" as a European Platinum Partner. Submit proposals and participate in both conferences since they are a two-hour train ride away from one another. The Devoxx conferences are designed “for developers by developers.” The conference committees are looking for speakers who are passionate developers unafraid to share their knowledge of Java, mobile, web and beyond. The sessions are about frameworks, tools and development with in-depth conference sessions, short practical quickies, and bird-of-a-feather discussions. Those different formats allow speakers to choose the best way to present their topics and can be mentioned during the submission process Devoxx has proven its success under Stephan Janssen, organizer of Devoxx in Belgium for the past 11 years. Devoxx has been the biggest Java conference in Europe for many years. To organize those local conferences, Stephan has enrolled the top community leaders in the UK and France. Ben Evans and Martijn Verberg are the leaders of London Java User Group (JUG) and are also known internationally for starting the Adopt-a-JSR program. Antonio Goncalves is the leader of the Paris JUG. He organized last year’s Devoxx France, which was a big success with twice the size first expected. The organizers made sure to add the local character to the conferences. "The community energy has to feel right," said Ben Evans and for that he picked an "old Victoria hall" for the venue. Those leaders are part of very dynamic Java communities in France and in the UK. France has 22 JUGs; the Paris JUG alone has 2,000 members. The UK has over 50,000 developers working in London and its surroundings; a lot of them are Java developers working in the financial industry. The conference fee is kept as low as possible to encourage those developers to attend. Devoxx promises to be crowded and sold out in advance. Make sure to submit your talks to both Devoxx UK and France before January 31st, 2013. 

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  • Welcome To The Nashorn Blog

    - by jlaskey
    Welcome to all.  Time to break the ice and instantiate The Nashorn Blog.  I hope to contribute routinely, but we are very busy, at this point, preparing for the next development milestone and, of course, getting ready for open source. So, if there are long gaps between postings please forgive. We're just coming back from JavaOne and are stoked by the positive response to all the Nashorn sessions. It was great for the team to have the front and centre slide from Georges Saab early in the keynote. It seems we have support coming from all directions. Most of the session videos are posted. Check out the links. Nashorn: Optimizing JavaScript and Dynamic Language Execution on the JVM. Unfortunately, Marcus - the code generation juggernaut,  got saddled with the first session of the first day. Still, he had a decent turnout. The talk focused on issues relating to optimizations we did to get good performance from the JVM. Much yet to be done but looking good. Nashorn: JavaScript on the JVM. This was the main talk about Nashorn. I delivered the little bit of this and a little bit of that session with an overview, a follow up on the open source announcement, a run through a few of the Nashorn features and some demos. The room was SRO, about 250±. High points: Sam Pullara, from Twitter, came forward to describe how painless it was to get Mustache.js up and running (20x over Rhino), and,  John Ceccarelli, from NetBeans came forward to describe how Nashorn has become an integral part of Netbeans. A healthy Q & A at the end was very encouraging. Meet the Nashorn JavaScript Team. Michel, Attila, Marcus and myself hosted a Q & A. There was only a handful of people in the room (we assume it was because of a conflicting session ;-) .) Most of the questions centred around Node.jar, which leads me to believe, Nashorn + Node.jar is what has the most interest. Akhil, Mr. Node.jar, sitting in the audience, fielded the Node.jar questions. Nashorn, Node, and Java Persistence. Doug Clarke, Akhil and myself, discussed the title topics, followed by a lengthy Q & A (security had to hustle us out.) 80 or so in the room. Lots of questions about Node.jar. It was great to see Doug's use of Nashorn + JPA. Nashorn in action, with such elegance and grace. Putting the Metaobject Protocol to Work: Nashorn’s Java Bindings. Attila discussed how he applied Dynalink to Nashorn. Good turn out for this session as well. I have a feeling that once people discover and embrace this hidden gem, great things will happen for all languages running on the JVM. Finally, there were quite a few JavaOne sessions that focused on non-Java languages and their impact on the JVM. I've always believed that one's tool belt should carry a variety of programming languages, not just for domain/task applicability, but also to enhance your thinking and approaches to problem solving. For the most part, future blog entries will focus on 'how to' in Nashorn, but if you have any suggestions for topics you want discussed, please drop a line.  Cheers. 

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  • Open Source MariaDB, the MySQL fork to replace MySQL?

    - by Jenson
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Frankly speaking, I’ve been out of touch with the Open source world for quite some time. Until recently, after I’ve joined the new government agency, I managed to do some research while given time to learn new technologies and languages. I started reading tech blogs and tech news again (since I’m not as busy as before where I need to rush for project deadlines in and out), and I spotted this MariaDB that really attracts my attention, this is the link to ZDNet article - http://www.zdnet.com/open-source-mariadb-a-mysql-fork-challenges-oracle-7000008311/ Open-Source MariaDB, a MySQL fork, challenges Oracle Yes, you’re right, MariaDB is a MySQL fork, and as mentioned in the article, MariaDB is run by the founder of MySQL, Michael ‘Monty’ Widenius, and he claims MariaDB is faster, more secure and has more features than MySQL. I’m actually very excited to know that the code is maintained by the same dedicated core team of MySQL in the past 18 years. They even bother to form a foundation, the MariaDB Foundation, to promote MariaDB. Already, there’s a lot of open source software officially supporting MariaDB, such as  Drupal, Jelastic – Java in the cloud, Kajona, MediaWiki, phpMyAdmin, Plone, SaltOs, WordPress, and Zend Framework. But the hosting service provider might not be readily supporting MariaDB in their hosting solution. Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Time will tell whether MariaDB would be the real replacement for MySQL, I’m sorry I don’t think I should use alternative here ;-) For more information, please visit MariaDB official site. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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  • The Social Enterprise: Gangnam Style

    - by Mike Stiles
    Are only small and medium businesses able to put social strategies in place, generate consistent, compelling content for customers, and be nimble enough to listen and respond to the social communities they build? Or are enterprise organizations eagerly and effectively adopting social as well? It depends on whom inside the organization you ask. A study from Attensity looked at who “gets” social inside enterprise organizations. The results were unsurprising. Mostly, Generation X and Y employees who came of age with social as part of their lives and as a key communications vehicle understand it. Imagine being a 25-year-old at a company that bans employees from accessing Facebook at work. You may as well tell them they can’t use phones and must do all calculations on an abacus. To them, such policy is absent of real-world logic and signals to them the organization is destined to be the victim of an up-and-comer. After that, it’s senior management that gets social. You don’t get to be in senior management without reading a few things and paying attention. Most senior managers are well aware of the impact social has had and will have, though they may be unsure of what to do about it. The better ones will utilize those on the inside who do inherently know how to communicate and build virtual relationships using social. The very best will get the past out of the way for these social innovators, so the new communications can be enacted minus counterproductive dictums, double-clutching, meeting-creep, and all the other fading internal practices that water down content and impede change. Organizationally, the Attensity study found 81% of enterprise companies believe failing to embrace social will result in their being left behind. Yet our old friend fear still has many captive in its clutches. 79% feel overwhelmed by the volume of social data available, something a social technology partner with goal-oriented analytics expertise could go a long way toward alleviating. Then there’s the fear of social having a negative impact. This comes from a lack of belief in the product, the customer service, or both. The public uses social not to go out and slay brands. They’re using it to be honest. If the fear is that honesty will reflect badly on the brand, the brand has much bigger, broader problems than what happens on Facebook. Sadly, most enterprise organizations still see social as a megaphone, a one-way channel with which to hit people with ads. They either don’t understand social relationships, or don’t want any. The truly unenlightened manager will always say, “We help them by selling them our stuff.” “Brand affinity” is a term, it’s just not one assigned much value in enterprise organizations. Which brings us to Psy, the Korean performer whose Internet video phenom “Gangnam Style,” as of this writing, has been viewed 438,550,238 times on YouTube. It’s bigger than anything a brand will probably ever publish. Most brands would never have seen the point of making or publishing it. But a funny thing happened on the way to Internet success. The video literally doubled the stock price of Psy’s father’s software firm. NH Investment and Securities said, "The positive sentiment has attracted investors just because of the fact the company is owned by Psy's father and uncle.” The company wasn’t mentioned or seen in the video in any way, yet reaped tangible rewards just for being tangentially associated with it. Imagine your brand being visibly and directly responsible for such a smash and tell me it’s worthless. When enterprise organizations embrace the value of igniting passions, making people happier, solving their problems, informing them, helping them have fun, etc., then they will have fully embraced social, and will reap the brand affinity rewards of heightened awareness, brand loyalty and yes, sales.

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  • Investigating Strategies For Functional Decomposition

    - by Liam McLennan
    Introducing Functional Decomposition Before I begin I must apologise. I think I am using the term ‘functional decomposition’ loosely, and probably incorrectly. For the purpose of this article I use functional decomposition to mean the recursive splitting of a large problem into increasingly smaller ones, so that the one large problem may be solved by solving a set of smaller problems. The justification for functional decomposition is that the decomposed problem is more easily solved. As software developers we recognise that the smaller pieces are more easily tested, since they do less and are more cohesive. Functional decomposition is important to all scientific pursuits. Once we understand natural selection we can start to look for humanities ancestral species, once we understand the big bang we can trace our expanding universe back to its origin. Isaac Newton acknowledged the compositional nature of his scientific achievements: If I have seen further than others, it is by standing upon the shoulders of giants   The Two Strategies For Functional Decomposition of Computer Programs Private Methods When I was working on my undergraduate degree I was taught to functionally decompose problems by using private methods. Consider the problem of painting a house. The obvious solution is to solve the problem as a single unit: public void PaintAHouse() { // all the things required to paint a house ... } We decompose the problem by breaking it into parts: public void PaintAHouse() { PaintUndercoat(); PaintTopcoat(); } private void PaintUndercoat() { // everything required to paint the undercoat } private void PaintTopcoat() { // everything required to paint the topcoat } The problem can be recursively decomposed until a sufficiently granular level of detail is reached: public void PaintAHouse() { PaintUndercoat(); PaintTopcoat(); } private void PaintUndercoat() { prepareSurface(); fetchUndercoat(); paintUndercoat(); } private void PaintTopcoat() { fetchPaint(); paintTopcoat(); } According to Wikipedia, at least one computer programmer has referred to this process as “the art of subroutining”. The practical issues that I have encountered when using private methods for decomposition are: To preserve the top level API all of the steps must be private. This means that they can’t easily be tested. The private methods often have little cohesion except that they form part of the same solution. Decomposing to Classes The alternative is to decompose large problems into multiple classes, effectively using a class instead of each private method. The API delegates to related classes, so the API is not polluted by the sub-steps of the problem, and the steps can be easily tested because they are each in their own highly cohesive class. Additionally, I think that this technique facilitates better adherence to the Single Responsibility Principle, since each class can be decomposed until it has precisely one responsibility. Revisiting my previous example using class composition: public class HousePainter { private undercoatPainter = new UndercoatPainter(); private topcoatPainter = new TopcoatPainter(); public void PaintAHouse() { undercoatPainter.Paint(); topcoatPainter.Paint(); } } Summary When decomposing a problem there is more than one way to represent the sub-problems. Using private methods keeps the logic in one place and prevents a proliferation of classes (thereby following the four rules of simple design) but the class decomposition is more easily testable and more compatible with the Single Responsibility Principle.

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  • How much is a subscriber worth?

    - by Tom Lewin
    This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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  • Get Ready for Anytime, Anywhere Engagement

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Are you ready for 2015?  According to IDC, 2015 is the year when more users are projected to access the internet using mobile devices than with PC’s or other wired devices.  It’s no doubt that mobile devices are a critical means of communication today, and are on track to become increasingly more important in the coming years. However, device formats are so varied that delivering a mobile web experience that will engage site visitors and enhance your brand can be a daunting task. Solutions that empower organizations to easily extend their web presence to the mobile channel, while saving significant time and effort in managing mobile sites, are now essential in our ever connected mobile world. So what are some of the things organizations should look for in such a solution? Mobile device form factors, networks, protocols, and browsers vary widely, and reformatting web content for thousands of different device and software combinations is a prohibitive task. An effective mobile solution can make this process seamless by automatically formatting designated web content for mobile delivery.  By automatically detecting a site visitor’s device configuration, the selected web content can be sized and formatted for optimal display on that particular device. This can save tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. It’s not enough to simply support the thousands of different mobile device types that are out there. It’s also critical to make it easy for marketers and other business users to manage mobile sites and mobile content. Those responsible for maintaining an organization’s web and mobile experiences need the ability to edit content using rich text editor tools and then preview that content directly in the context of the mobile website and the traditional website, ideally from the same business user interface. Powerful capabilities such as these make managing the web experience for mobile devices easy, even with frequently changing content, across a multitude of different devices. This saves tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. When content or business needs change, the business user needs only to change site content once, and it is seamlessly deployed to the web and all mobile channels.Geo-location is another critical input to making the online experience engaging and relevant for web visitors who are increasingly mobile. A mobile solution should enable use of device GPS data to deliver location-based content and services to mobile website visitors. Organizations can provide mobile site visitors with location-sensitive search results, location-based offers and recommendations, integration of maps and directions into site content, and much more – all critical for meeting the needs of those on the go.To hear more about how mobile is changing the game, check out our recent webcast with Ted Schadler, Vice President, Principal Analyst, Forrester, where he discussed why mobile is the new face of engagement, or learn more about how to extend your web presence to the mobile channel with Oracle WebCenter Sites and Oracle WebCenter Sites Mobility Server.

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  • Top Three Reasons to Move to the Cloud Before Your Next Upgrade

    - by yaldahhakim
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} 1) Reduced Cost - During major upgrades, most organizations typically need to replace or invest in extra hardware and other IT resources to support the upgrade. With the Cloud, this can become more of an Op-ex discussion. The flexibility and scalability of the cloud also allows for new business solution to be set up more quickly with the ability to scale IT resources to closely map to changing business requirements. . This enables more and faster innovation because you are spending money to focus on core business initiatives instead of setting up complex environments. 2) Reduced Risk- This is especially true when you are working with a cloud provider that possesses substantial in-house expertise. Oracle Managed Cloud Services has been hosting and managing customer’s business applications for over a decade and has help hundreds of customers upgrade and adopt new technologies faster and better. Customer have access to over 15,000 Oracle experts in operation centers around the world that can work around the clock and have direct access Oracle Development to optimize our customers’ upgrade experience. 3) Reduced Downtime - Whether a customer is looking to upgrade their E-Business Suite, PeopleSoft, JD-Edwards, or Fusion applications, we’ve developed standardized best practices and tools across the technology stack to accelerate the upgrade and migration with substantially reduced timelines and risk. And because the process is repeatable, customer stay more current on the latest releases, continuously taking advantage of the newest innovations – without the headache.. By leveraging the economies and expertise of scale that belong to Oracle, you can sleep better at night knowing that your next major application upgrade is taken care of. Check out the video of this Managed Cloud Services customer to learn more about their experience.

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  • Approach for packing 2D shapes while minimizing total enclosing area

    - by Dennis
    Not sure on my tags for this question, but in short .... I need to solve a problem of packing industrial parts into crates while minimizing total containing area. These parts are motors, or pumps, or custom-made components, and they have quite unusual shapes. For some, it may be possible to assume that a part === rectangular cuboid, but some are not so simple, i.e. they assume a shape more of that of a hammer or letter T. With those, (assuming 2D shape), by alternating direction of top & bottom, one can pack more objects into the same space, than if all tops were in the same direction. Crude example below with letter "T"-shaped parts: ***** xxxxx ***** x ***** *** ooo * x vs * x vs * x vs * x o * x * xxxxx * x * x o xxxxx xxx Right now we are solving the problem by something like this: using CAD software, make actual models of how things fit in crate boxes make estimates of actual crate dimensions & write them into Excel file (1) is crazy amount of work and as the result we have just a limited amount of possible entries in (2), the Excel file. The good things is that programming this is relatively easy. Given a combination of products to go into crates, we do a lookup, and if entry exists in the Excel (or Database), we bring it out. If it doesn't, we say "sorry, no data!". I don't necessarily want to go full force on making up some crazy algorithm that given geometrical part description can align, rotate, and figure out best part packing into a crate, given its shape, but maybe I do.. Question Well, here is my question: assuming that I can represent my parts as 2D (to be determined how), and that some parts look like letter T, and some parts look like rectangles, which algorithm can I use to give me a good estimate on the dimensions of the encompassing area, while ensuring that the parts are packed in a minimal possible area, to minimize crating/shipping costs? Are there approximation algorithms? Seeing how this can get complex, is there an existing library I could use? My thought / Approach My naive approach would be to define a way to describe position of parts, and place the first part, compute total enclosing area & dimensions. Then place 2nd part in 0 degree orientation, repeat, place it at 180 degree orientation, repeat (for my case I don't think 90 degree rotations will be meaningful due to long lengths of parts). Proceed using brute force "tacking on" other parts to the enclosing area until all parts are processed. I may have to shift some parts a tad (see 3rd pictorial example above with letters T). This adds a layer of 2D complexity rather than 1D. I am not sure how to approach this. One idea I have is genetic algorithms, but I think those will take up too much processing power and time. I will need to look out for shape collisions, as well as adding extra padding space, since we are talking about real parts with irregularities rather than perfect imaginary blocks. I'm afraid this can get geometrically messy fairly fast, and I'd rather keep things simple, if I can. But what if the best (practical) solution is to pack things into different crate boxes rather than just one? This can get a bit more tricky. There is human element involved as well, i.e. like parts can go into same box and are thus a constraint to be considered. Some parts that are not the same are sometimes grouped together for shipping and can be considered as a common grouped item. Sometimes customers want things shipped their way, which adds human element to constraints. so there will have to be some customization.

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  • We have our standards, and we need them

    - by Tony Davis
    The presenter suddenly broke off. He was midway through his section on how to apply to the relational database the Continuous Delivery techniques that allowed for rapid-fire rounds of development and refactoring, while always retaining a “production-ready” state. He sighed deeply and then launched into an astonishing diatribe against Database Administrators, much of his frustration directed toward Oracle DBAs, in particular. In broad strokes, he painted the picture of a brave new deployment philosophy being frustratingly shackled by the relational database, and by especially by the attitudes of the guardians of these databases. DBAs, he said, shunned change and “still favored tools I’d have been embarrassed to use in the ’80′s“. DBAs, Oracle DBAs especially, were more attached to their vendor than to their employer, since the former was the primary source of their career longevity and spectacular remuneration. He contended that someone could produce the best IDE or tool in the world for Oracle DBAs and yet none of them would give a stuff, unless it happened to come from the “mother ship”. I sat blinking in astonishment at the speaker’s vehemence, and glanced around nervously. Nobody in the audience disagreed, and a few nodded in assent. Although the primary target of the outburst was the Oracle DBA, it made me wonder. Are we who work with SQL Server, database professionals or merely SQL Server fanbois? Do DBAs, in general, have an image problem? Is it a good career-move to be seen to be holding onto a particular product by the whites of our knuckles, to the exclusion of all else? If we seek a broad, open-minded, knowledge of our chosen technology, the database, and are blessed with merely mortal powers of learning, then we like standards. Vendors of RDBMSs generally don’t conform to standards by instinct, but by customer demand. Microsoft has made great strides to adopt the international SQL Standards, where possible, thanks to considerable lobbying by the community. The implementation of Window functions is a great example. There is still work to do, though. SQL Server, for example, has an unusable version of the Information Schema. One cast-iron rule of any RDBMS is that we must be able to query the metadata using the same language that we use to query the data, i.e. SQL, and we do this by running queries against the INFORMATION_SCHEMA views. Developers who’ve attempted to apply a standard query that works on MySQL, or some other database, but doesn’t produce the expected results on SQL Server are advised to shun the Standards-based approach in favor of the vendor-specific one, using the catalog views. The argument behind this is sound and well-documented, and of course we all use those catalog views, out of necessity. And yet, as database professionals, committed to supporting the best databases for the business, whatever they are now and in the future, surely our heart should sink somewhat when we advocate a vendor specific approach, to a developer struggling with something as simple as writing a guard clause. And when we read messages on the Microsoft documentation informing us that we shouldn’t rely on INFORMATION_SCHEMA to identify reliably the schema of an object, in SQL Server!

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  • With a little effort you can &ldquo;SEMI&rdquo;-protect your C# assemblies with obfuscation.

    - by mbcrump
    This method will not protect your assemblies from a experienced hacker. Everyday we see new keygens, cracks, serials being released that contain ways around copy protection from small companies. This is a simple process that will make a lot of hackers quit because so many others use nothing. If you were a thief would you pick the house that has security signs and an alarm or one that has nothing? To so begin: Obfuscation is the concealment of meaning in communication, making it confusing and harder to interpret. Lets begin by looking at the cartoon below:     You are probably familiar with the term and probably ignored this like most programmers ignore user security. Today, I’m going to show you reflection and a way to obfuscate it. Please understand that I am aware of ways around this, but I believe some security is better than no security.  In this sample program below, the code appears exactly as it does in Visual Studio. When the program runs, you get either a true or false in a console window. Sample Program. using System; using System.Diagnostics; using System.Linq;   namespace ObfuscateMe {     class Program     {                static void Main(string[] args)         {               Console.WriteLine(IsProcessOpen("notepad")); //Returns a True or False depending if you have notepad running.             Console.ReadLine();         }             public static bool IsProcessOpen(string name)         {             return Process.GetProcesses().Any(clsProcess => clsProcess.ProcessName.Contains(name));         }     } }   Pretend, that this is a commercial application. The hacker will only have the executable and maybe a few config files, etc. After reviewing the executable, he can determine if it was produced in .NET by examing the file in ILDASM or Redgate’s Reflector. We are going to examine the file using RedGate’s Reflector. Upon launch, we simply drag/drop the exe over to the application. We have the following for the Main method:   and for the IsProcessOpen method:     Without any other knowledge as to how this works, the hacker could export the exe and get vs project build or copy this code in and our application would run. Using Reflector output. using System; using System.Diagnostics; using System.Linq;   namespace ObfuscateMe {     class Program     {                static void Main(string[] args)         {               Console.WriteLine(IsProcessOpen("notepad"));             Console.ReadLine();         }             public static bool IsProcessOpen(string name)         {             return Process.GetProcesses().Any<Process>(delegate(Process clsProcess)             {                 return clsProcess.ProcessName.Contains(name);             });         }       } } The code is not identical, but returns the same value. At this point, with a little bit of effort you could prevent the hacker from reverse engineering your code so quickly by using Eazfuscator.NET. Eazfuscator.NET is just one of many programs built for this. Visual Studio ships with a community version of Dotfoscutor. So download and load Eazfuscator.NET and drag/drop your exectuable/project into the window. It will work for a few minutes depending if you have a quad-core or not. After it finishes, open the executable in RedGate Reflector and you will get the following: Main After Obfuscation IsProcessOpen Method after obfuscation: As you can see with the jumbled characters, it is not as easy as the first example. I am aware of methods around this, but it takes more effort and unless the hacker is up for the challenge, they will just pick another program. This is also helpful if you are a consultant and make clients pay a yearly license fee. This would prevent the average software developer from jumping into your security routine after you have left. I hope this article helped someone. If you have any feedback, please leave it in the comments below.

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  • Not enough free disk space

    - by carmatt95
    I'm new to Ubuntu and I'm getting an error in software updater. When I try and do my daily updates, it says: The upgrade needs a total of 25.3 M free space on disk /boot. Please free at least an additional 25.3 M of disk space on /boot. Empty your trash and remove temporary packages of former installations using sudo apt-get clean. I tried typing in sudo apt-get clean into the terminal but I still get the message. All of the pages I read seem to be for experianced Ubuntuers. Any help would be appreciated. I'm running Ubuntu 12.10. I want to upgrade to 13.04 but understand I have to finish these first. EDIT: @Alaa, This is the output from typing in cat /etc/fstab into the terminal: # /etc/fstab: static file system information. # # Use 'blkid' to print the universally unique identifier for a # device; this may be used with UUID= as a more robust way to name devices # that works even if disks are added and removed. See fstab(5). # # <file system> <mount point> <type> <options> <dump> <pass> /dev/mapper/ubuntu-root / ext4 errors=remount-ro 0 1 # /boot was on /dev/sda1 during installation UUID=fa55c082-112d-4b10-bcf3-e7ffec6cebbc /boot ext2 defaults 0 2 /dev/mapper/ubuntu-swap_1 none swap sw 0 0 /dev/fd0 /media/floppy0 auto rw,user,noauto,exec,utf8 0 0 matty@matty-G41M-ES2L:~$ df -h: Filesystem Size Used Avail Use% Mounted on /dev/mapper/ubuntu-root 915G 27G 842G 4% / udev 984M 4.0K 984M 1% /dev tmpfs 397M 1.1M 396M 1% /run none 5.0M 0 5.0M 0% /run/lock none 992M 1.8M 990M 1% /run/shm none 100M 52K 100M 1% /run/user /dev/sda1 228M 222M 0 100% /boot matty@matty-G41M-ES2L:~$ dpkg -l | grep linux-image: ii linux-image-3.5.0-17-generic 3.5.0-17.28 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-18-generic 3.5.0-18.29 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-19-generic 3.5.0-19.30 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-21-generic 3.5.0-21.32 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-22-generic 3.5.0-22.34 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-23-generic 3.5.0-23.35 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-24-generic 3.5.0-24.37 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-25-generic 3.5.0-25.39 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP ii linux-image-3.5.0-26-generic 3.5.0-26.42 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP iF linux-image-3.5.0-28-generic 3.5.0-28.48 i386 Linux kernel image for version 3.5.0 on 32 bit x86 SMP

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  • Why googling by keycaptcha gives results on reCAPTCHA? [closed]

    - by vgv8
    EDIT: I'd like to change this title to: How to STOP Google's manipulation of Google search engine presented to general public? I am frequently googling and more and more frequently bump when searching by one software product I am given instead the results on Google's own products. For ex., if I google by keyword keycaptcha for the "Past 24 hours" (after clicking on "Show search tools" -- "Past 24 hours" on the left sidebar of a browser) I am getting the Google's search results show only results on reCAPTCHA. Image uploaded later: Though, if confine keycaptcha in quotes the results are "correct" (well, kind of since they are still distorted in comparison with other search engines). I checked this during few months from different domains at different ISPs, different operating systems and from a dozen of browsers. The results are the same. Why is it and how can it be possibly corrected? My related posts: "How Gmail spam filter works?" IP adresses blacklisting Update: It is impossible for me to directly start using google.com as I am always redirected to google.ru (from google.com) by my ip-address "auto-detect location" google's "convenience". The google's help tells that it is impossible to switch off my location auto-detection because it is very helpful feature. There is a work-around to use google.com/ncr (to get google.com) (?anybody know what does it mean) to prevent redirection from google.com but even. But all results are exactly the same OK, I can search by quoted "keycaptcha", I am already accustomed to these google's quirks, but the question arises why the heck to burn time promoting someone's product if GOOGLE uses other product brands for showing its own interests/brands (reCAPTCHA) instead and what can be done with it? The general user will not understand that he was cheated and just will pick up the first (wrong) results Update2: Note that this googling behaviour: is independent on whether I am logged-in (or log-out-ed of) a google account, which account, on browser (I tried Opera, Chrome, FireFox, IE of different versions, Safari), OS or even domain; there are many such cases but I just targeted one concrete restricted example speciffically to to prevent wandering between unrelated details and peculiarities; @Michael, first it is not true and this text contains 2 links for real and significant results.. I also wrote that this is just one concrete example from many and based on many-month exp. These distortions happen upon clicking on: Past 24 hours, Past week, Past month, Past year in many other keywords, occasions/configurations of searches, etc. Second, the absence of the results is the result and there is no point to sneakingly substitute it by another unsolicited one. It is the definition of spam and scam. 3d, the question is not abt workarounds like how to write search queries or use another searching engines. The question is how to straighten the googling's results in order to stop disorienting general public about. Update: I could not understand: nobody reproduces the described by me behavior (i.e. when I click "Past 24 hours" link in google search searching for keycaptcha, the presented results are only on reCAPTCHA presented)? Update: And for the "Past week":

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