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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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• NetBeans IDE 7.3 Knows Null

  - by Geertjan

  What's the difference between these two methods, "test1" and "test2"? public int test1(String str) {     return str.length(); } public int test2(String str) {     if (str == null) {         System.err.println("Passed null!.");         //forgotten return;     }     return str.length(); } The difference, or at least, the difference that is relevant for this blog entry, is that whoever wrote "test2" apparently thinks that the variable "str" may be null, though did not provide a null check. In NetBeans IDE 7.3, you see this hint for "test2", but no hint for "test1", since in that case we don't know anything about the developer's intention for the variable and providing a hint in that case would flood the source code with too many false positives:  Annotations are supported in understanding how a piece of code is intended to be used. If method return types use @Nullable, @NullAllowed, @CheckForNull, the value is considered to be "strongly possible to be null", as well as if the variable is tested to be null, as shown above. When using @NotNull, @NonNull, @Nonnull, the value is considered to be non-null. (The exact FQNs of the annotations are ignored, only simple names are checked.) Here are examples showing where the hints are displayed for the non-null hints (the "strongly possible to be null" hints are not shown below, though you can see one of them in the screenshot above), together with a comment showing what is shown when you hover over the hint: There isn't a "one size fits all" refactoring for these various instances relating to null checks, hence you can't do an automated refactoring across your code base via tools in NetBeans IDE, as shown yesterday for class member reordering across code bases. However, you can, instead, go to Source | Inspect and then do a scan throughout a scope (e.g., current file/package/project or combinations of these or all open projects) for class elements that the IDE identifies as potentially having a problem in this area: Thanks to Jan Lahoda, who reports that this currently also works in NetBeans IDE 7.3 dev builds for fields but that may need to be disabled since right now too many false positives are returned, for help with the info above and any misunderstandings are my own fault!

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• How to properly do weapon cool-down reload timer in multi-player laggy environment?

  - by John Murdoch

  I want to handle weapon cool-down timers in a fair and predictable way on both client on server. Situation: Multiple clients connected to server, which is doing hit detection / physics Clients have different latency for their connections to server ranging from 50ms to 500ms. They want to shoot weapons with fairly long reload/cool-down times (assume exactly 10 seconds) It is important that they get to shoot these weapons close to the cool-down time, as if some clients manage to shoot sooner than others (either because they are "early" or the others are "late") they gain a significant advantage. I need to show time remaining for reload on player's screen Clients can have clocks which are flat-out wrong (bad timezones, etc.) What I'm currently doing to deal with latency: Client collects server side state in a history, tagged with server timestamps Client assesses his time difference with server time: behindServerTimeNs = (behindServerTimeNs + (System.nanoTime() - receivedState.getServerTimeNs())) / 2 Client renders all state received from server 200 ms behind from his current time, adjusted by what he believes his time difference with server time is (whether due to wrong clocks, or lag). If he has server states on both sides of that calculated time, he (mostly LERP) interpolates between them, if not then he (LERP) extrapolates. No other client-side prediction of movement, e.g., to make his vehicle seem more responsive is done so far, but maybe will be added later So how do I properly add weapon reload timers? My first idea would be for the server to send each player the time when his reload will be done with each world state update, the client then adjusts it for the clock difference and thus can estimate when the reload will be finished in client-time (perhaps considering also for latency that the shoot message from client to server will take as well?), and if the user mashes the "shoot" button after (or perhaps even slightly before?) that time, send the shoot event. The server would get the shoot event and consider the time shot was made as the server time when it was received. It would then discard it if it is nowhere near reload time, execute it immediately if it is past reload time, and hold it for a few physics cycles until reload is done in case if it was received a bit early. It does all seem a bit convoluted, and I'm wondering whether it will work (e.g., whether it won't be the case that players with lower ping get better reload rates), and whether there are more elegant solutions to this problem.

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• Marketing Your Home Business Opportunity Online Using SEO

  Search engine optimisation (SEO) should be a crucial element of any online selling tactic. Websites which are not properly optimised for search engines will end in a considerable loss in terms of free advertising which is essentially gained from getting a good ranking by search engines. This post will give basic information on what SEO is and will make a case on why marketing your home online business opportunity requires at least some degree of SEO.

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• Find Column in All Databases

  - by Derek Dieter

  Occasionally, there comes a requirement to search all databases on a particular server for either columns with a specific name, or columns relating to a specific subject. In the most recent case, I had to find all similar columns in all databases because the company plans to change the datatype of these columns. [...]

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• Is MongoDB a good choice or not for my application?

  - by shubham

  I have a Reporting application which stores the reports in xml format as recieved from source (XML schema is not defined, it can be any format) and those reports contain some keys and values. Like jobid, setid be keys for 1 type of report and userid, groupId for another type of report etc. The type of keys that can be referred from the document is determined by the namespaces used in the xml doc. These keys are stored on the basis of namespace used in the xml document. For e.g. If a tag in xml fragment uses namespace= "myspace1", then I have keys A and B for myspace1 stored in another table. It will fetch those keys from that table for this namespace, look for their values in xml doc and store it in another table along with the pointer to this xml document (Id of a record storing complete xml document in a cell). Use cases: When the user comes and queries for that key and value, I return the document or a set of documents that are having those key/value pairs. When the user comes and queries for a certain key and provide a name for xslt (pre stored), I fetch the set of documents fulfilling that criteria and convert that xml to html with the specified xslt. When the user comes and asks for a particular fragment of a doc then it can fetch a subset from a particular document also. When the user comes and queries for top x values of a certain key, I return the set of documents that are having top 10 values of that key. I am using DB2 database for its support of xml along with relational capabilities. That makes easier for me to run xpath expressions and fetch values of keys and also aggregate a set of documents fullfilling a criteria, all on the database side. Problems: DB2 stores XML doc of upto 2GB in size. Retrieval is very slow. If some thing involves many documents, then it takes significant time for things to show up in browser, and the user has to wait. Can MongoDb help in this case, as it is document oriented? can I do xml related xpath queries and document transformations on db side? Or is it ok to use both in such a case?

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• How the make the volume change more gradually?

  - by xio

  So I'm currently using Ubuntu 13.04 on a Lenovo Thinkpad R61i laptop and the problem I have is that the actual sound volume doesn't grow linearly with the change of the volume slider position: in the range from 0% to 75% it grows very slowly, but in the range from 75% to 100% does so very rapidly - so that a small change of the slider's position corresponds to an unproportionally large change in volume. What might be the case and how can I fix it? Used to work well on Ubuntu 11.*

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• A Code Statistics Utility

  - by TATWORTH

  SourceMonitor Beta Test Version 2.6.2.102 At http://www.campwoodsw.com/smbeta.html there is an excellent utility for producing statistics about your code base. This produces very useful statistics about your such as total lines and percentage of documentation. Recently it was extended with a new complexity metric that counts switch statements as one (all case statements within each switch block are ignored)"

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• Webmaster Tools - Preferred Domain and Google entries

  - by xylar

  Our client has two websites with the same content: example.com somethingelse.com When a user searchs in google for "something else" the example.com site appears in the top 10 results on google. What would happen if we switched the preferred domain in webmaster tools to somethingelse.com? Our client is hoping it will replace the "example.com" result with "somethingelse.com" but I assume this is not the case.

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• Several New Hints

  - by Ondrej Brejla

  Hi all! Today we would like to introduce you some of our new experimental hints for NetBeans 7.2. They are called: Unused Use Statement and Immutable Variables. Unused Use Statement This hint is quite simple. It highlights (underlines) your use statements, which are not used. Typical use case is after some refactoring, when you forgot to remove some obsolete use statements. This hint warns you on them and allows you to remove them easily. Just click on the hint bulb in the gutter and select Remove Unused Use Statement. And of course, it works in multiple use statements combined too. Immutable Variables The next one is the hint which checks too many assignments into a variable. And why? That's simple. Mostly you should use just one assignment into one variable. But sometimes you are lazy and you do something like: But it's quite wrong, because what you really do is: And that's exactly the case, when our new hint warns you, that Too many assignments (2) into variable $foo occured. Nothing more. Yes, we know that there are some cases, where could be more assignments and no warning should occur, e.g.: Because maybe one likes longer increment syntax more than the short one. So we tried to handle these cases to don't bother you if it's not a need. Note: We are almost sure that this hint doesn't cover all your use cases, because there are a lot of them. So if you find something strange, write it into our bugzilla so we can handle it better for you. Thanks for your patience! And the last thing is, that you can set the number of allowed assignments in Tools -> Options -> Editor -> Hints -> PHP: Immutable Variables. Note: This hint works just for a common variables, not for fields. We have an enhancement request for that and it should be implemented in next version of NetBeans (probably 7.3). And that's all for today and as usual, please test it and if you find something strange, don't hesitate to file a new issue (product php, component Editor). Thanks.

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• How to handle encryption key conflicts when synchronizing data?

  - by Rafael

  Assume that there is data that gets synchronized between several devices. The data is protected with a symmetric encryption algorithm and a key. The key is stored on each device and encrypted with a password. When a user changes the password only the key gets re-encrypted. Under normal circumstances, when there is a good network connection to other peers, the current key gets synchronized and all data on the new device gets encrypted with the same key. But how to handle situations where a new device doesn’t have a network connection and e.g. creates its own new, but incompatible key? How to keep the usability as high as possible under such circumstances? The application could detect that there is no network and hence refuse to start. That’s very bad usability in my opinion, because the application isn’t functional at all in this case. I don’t consider this a solution. The application could ignore the missing network connection and create a new key. But what to do when the application gains a network connection? There will be several incompatible keys and some parts of the underlying data could only be encrypted with one key and other parts with another key. The situation would get worse if there would be more keys than just two and the application would’ve to ask every time for a password when another object that should get decrypted with another key would be needed. It is very messy and time consuming to try to re-encrypt all data that is encrypted with another key with a main key. What should be the main key at all in this case? The oldest key? The key with the most encrypted objects? What if the key got synchronized but not all objects that got encrypted with this particular key? How should the user know for which particular password the application asks and why it takes probably very long to re-encrypt the data? It’s very hard to describe encryption “issues” to users. So far I didn’t find an acceptable solution, nor some kind of generic strategy. Do you have some hints about a concrete strategy or some books / papers that describe synchronization of symmetrically encrypted data with keys that could cause conflicts?

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• Ghost in the machine

  - by GrumpyOldDBA

  Well it does relate to ghosts, in this case dbGhost, http://dbghost.com/    which is what this post is about. Ghost creates databases on the fly, something I personally don’t like too much, which it then compares to a “base” database to produce release scripts. ( The brief description ). As with all things sometimes all is not well and the server is left with a number of ghost created databases so I have to have a job to delete these every night before backups, it’s not difficult to code...(read more)

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• Getting Started Plugging into the "Find in Projects" Dialog

  - by Geertjan

  In case you missed it amidst all the code in yesterday's blog entry, the "Find in Projects" dialog is now pluggable. I think that's really cool. The code yesterday gives you a complete example, but let's break it down a bit and deconstruct down to a very simple hello world scenario. We'll end up with as many extra tabs in the "Find in Projects" dialog as we need, for example, three in this case:  And clicking on any of those extra tabs will, in this simple example, simply show us this: Once we have that, we'll be able to continue adding small bits of code over the next few blog entries until we have something more useful. So, in this blog entry, you'll literally be able to display "Hello World" within a new tab in the "Find in Projects" dialog: import javax.swing.JComponent; import javax.swing.JLabel; import org.netbeans.spi.search.provider.SearchComposition; import org.netbeans.spi.search.provider.SearchProvider; import org.netbeans.spi.search.provider.SearchProvider.Presenter; import org.openide.NotificationLineSupport; import org.openide.util.lookup.ServiceProvider; @ServiceProvider(service = SearchProvider.class) public class ExampleSearchProvider1 extends SearchProvider { @Override public Presenter createPresenter(boolean replaceMode) { return new ExampleSearchPresenter(this); } @Override public boolean isReplaceSupported() { return false; } @Override public boolean isEnabled() { return true; } @Override public String getTitle() { return "Demo Extension 1"; } public class ExampleSearchPresenter extends SearchProvider.Presenter { private ExampleSearchPresenter(ExampleSearchProvider1 sp) { super(sp, true); } @Override public JComponent getForm() { return new JLabel("Hello World"); } @Override public SearchComposition composeSearch() { return null; } @Override public boolean isUsable(NotificationLineSupport nls) { return true; } } } That's it, not much code, works fine in NetBeans IDE 7.2 Beta, and is easier to digest than the big chunk from yesterday. If you make three classes like the above in a NetBeans module, and you install it, you'll have three new tabs in the "Find in Projects" dialog. The only required dependencies are Dialogs API, Lookup API, and Search in Projects API. Read the javadoc linked above and then in next blog entries we'll continue to build out something like the sample you saw in yesterday's blog entry.

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• What could be the best way to generalize data from Facebook and Twitter?

  - by Sjaak van der Heide

  I am not sure if this is the best subsite to ask this question, but I'm pretty sure it doesn't fit on the normal or facebook SO page... I've been asked to make a general API for connecting to several Social Media platforms (at the moment Facebook and Twitter). I have already realised both of them seperately. Meaning I retrieve the data I need from both Facebook and Twitter and hold the data in it's own dataclass. In my case a list of FacebookTimelineItems and a list of TwitterTimelineItems. now the hard part is taking the parts that are used in both (username, id, message and such) and make 1 general class that is eventually passed on to who/whatever sent the call to my API. these are two pics of the data classes I have: http://imageshack.us/photo/my-images/703/facebookdata.png/ http://imageshack.us/photo/my-images/204/twitterdata.png/ probably not 100% correct but it gives an idea what it looks like. Now I've been having several idea about how to go about and generalize the two, which is harder then I thought at first. Create an interface (TimelineItem) and let the other classes extend that one. this way I'll always be sure I have a class that contains at least the basic info I need. downside is that deserializing the JSON seems to be a nightmare. Use the two dataclasses I have and combine them into a new class afterwards, then pass that one back to whoever requested it. This would probably work but I get the idea it's not the best way to tackle this problem, and is pretty dodgy IF I get it working. Or, in case of the other two being nearly impossible. Keep the two seperated in the front end, and go sit in the corner crying because I've just figured out you can't lump together facebook and twitter... Note: I don't have to make the front end part (view), I just make sure the Model is nicely filled with data :) I hope I placed this in the right section, if I didn't I apologise and would like to know where I should go with my question. Thanks in advance for any replied/ideas/opinions on this.

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• What are DRY, KISS, SOLID, etc. classified as?

  - by Morgan Herlocker

  Is something like DRY a design pattern, a methodology, or something in between? They do not have specific implementations that could neccessarily be demonstrated(even if you can easily demonstrate a case NOT using something like KISS... see The Daily WTF for a plethora of examples), nor do they fully explain a development process like a methodology generally would. Where does that leave these types of "rule of thumb"'s?

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• Use same dns server for all (future) connections

  - by kleofas

  I'm wondering if it is possible to specify, that all connections (even future, like when using wifi at some other place (=different SSID)) will be using pre-defined DNS server When I have some (concrete) connections, I could go to IPv4 settings, and specify DNS server there (however, in case of new connection I would have to do it (and not forget it)) This may be particularly useful for some safe/filtering dns (such as opendns's 208.67.222.123 & 208.67.220.123)

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• Unit-testing code that relies on untestable 3rd party code

  - by DudeOnRock

  Sometimes, especially when working with third party code, I write unit-test specific code in my production code. This happens when third party code uses singletons, relies on constants, accesses the file-system/a resource I don't want to access in a test situation, or overuses inheritance. The form my unit-test specific code takes is usually the following: if (accessing or importing a certain resource fails) I assume this is a test case and load a mock object Is this poor form, and if it is, what is normally done when writing tests for code that uses untestable third party code?

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• Java heap space

  - by java_mouse

  In Java/JVM, why do we call the memory place where Java creates objects as "Heap"? Does it use the Heap Data Structure to create/remove/maintain the objects? As I read in the documentation of Heap data structure, the algorithm compares the objects with existing nodes and places them in such a way that Parent object is "greater" than the children. ( Or "lesser" in case of min heap). So in JVM, how are the objects compared against each other before placing them in the heap?

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• Deny access to a folder on hosting server but serve the pages

  - by Sourav

  My hosting server allows to host multiple websites. The directory structure is like this root |_ www.a.com |_ www.b.com |_ www.c.com |_ www.d.com I want to put some PHP files on the www.d.com folder so if some one browse the site from web-browser can get it, but no one can get it's source code [even by loggin in to the root folder]. Is there any way to doing so ? There is a feature called Password protect folder or so, can in help in this case ?

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• overheating and shutdown problems when adobe flash runs?

  - by hamid

  I'm a new user of UBUNTU and using a Dell latitude D630. When I browse to site that have some flash animation (mostly advertisements), the temperature of cores increase dramatically (I check with sensors, in the worse case it was 104C for one core and 93 for the other core) and if I don't close the website it will shutdown the laptop. Do you have any suggestion or solution for that? PS: as an example for crashing sites you can see "tabnak.ir", a news website with lots of ads.

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• Oracle's FY14 Global Partner Kickoff Now Available On Demand

  - by Julien Haye

  Oracle's FY14 Partner Kickoff started summer off right! In case you missed the live show, you can watch the replay and catch up on Oracle's strategy and objectives for the upcoming year. We also want to congratulate our FY14 Partner Kickoff Twitter contest winners, Keste, A2F Services and portrix.net GmbH. We hope you enjoy your free OPN Exchange @ Oracle OpenWorld pass! As always, be sure to follow us around the web: We look forward to a great FY14! The Oracle PartnerNetwork Team

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• Can Ubuntu Unity be made as snappy as Xubuntu?

  - by subeh.sharma

  I am fan of Xubuntu just because of its snappiness. Now i know that it is based on light-weight XFCE which is the secret for this snappiness but I am just wondering if something could be done on Unity to bring it, say, close to that snappiness? I have not installed NVIDIA's driver as I have never seen any improvements on Ubuntu. Would love to hear views on this in case somebody have been able to tweak some settings.

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• Does a good programmer need to have good spatial sense?

  - by user297318

  Do you need to have good spatial sense to be a good programmer? I have next to nothing of it (I think it has to do with the differing vision of my eyes). I've already coded quite little things but wonder if this interferes with the ability to 'imagine' the assembly of the code in case of a more complex program? Sorry for my english, I'm Austrian and not so used to write in English.. Thanks for your ansers..

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• 2D camera perspective projection from 3D coordinates -- HOW?

  - by Jack

  I am developing a camera for a 2D game with a top-down view that has depth. It's almost a 3D camera. Basically, every object has a Z even though it is in 2D, and similarly to parallax layers their position, scale and rotation speed vary based on their Z. I guess this would be a perspective projection. But I am having trouble converting the objects' 3D coordinates into the 2D space of the screen so that everything has correct perspective and scale. I never learned matrices though I did dig the topic a bit today. I tried without using matrices thanks to this article but every attempt gave awkward results. I'm using ActionScript 3 and Flash 11+ (Starling), where the screen coordinates work like this: Left-handed coordinates system illustration I can explain further what I did if you want to help me sort out what's wrong, or you can directly tell me how you would do it properly. In case you prefer the former, read on. These are images showing the formulas I used: upload.wikimedia.org/math/1/c/8/1c89722619b756d05adb4ea38ee6f62b.png upload.wikimedia.org/math/d/4/0/d4069770c68cb8f1aa4b5cfc57e81bc3.png (Sorry new users can't post images, but both are from the wikipedia article linked above, section "Perspective projection". That's where you'll find what all variables mean, too) The long formula is greatly simplified because I believe a normal top-down 2D camera has no X/Y/Z rotation values (correct ?). Then it becomes d = a - c. Still, I can't get it to work. Maybe you could explain what numbers I should put in a(xyz), c(xyz), theta(xyz), and particularly, e(xyz) ? I don't quite get how e is different than c in my case. c.z is also an issue to me. If the Z of the camera's target object is 0, should the camera's Z be something like -600 ? ( = focal length of 600) Whatever I do, it's wrong. I only got it to work when I used arbitrary calculations that "looked" right, like most cameras with parallax layers seem to do, but that's fake! ;) If I want objects to travel between Z layers I might as well do it right. :) Thanks a lot for your help!

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• Check if an object is facing another based on angles

  - by Isaiah

  I already have something that calculates the bearing angle to get one object to face another. You give it the positions and it returns the angle to get one to face the other. Now I need to figure out how tell if on object is facing toward another object within a specified field and I can't find any information about how to do this. The objects are obj1 and obj2. Their angles are at obj1.angle and obj2.angle. Their vectors are at obj1.pos and obj2.pos. It's in the format [x,y]. The angle to have one face directly at another is found with direction(obj1.pos,obj2.pos). I want to set the function up like this: isfacing(obj1,obj2,area){...} and return true/false depending if it's in the specified field area to the angle to directly see it. I've got a base like this: var isfacing = function (obj1,obj2,area){ var toface = direction(obj1.pos,obj2.pos); if(toface+area >= obj1.angle && ob1.angle >= toface-area){ return true; } return false; } But my problem is that the angles are in 360 degrees, never above 360 and never below 0. How can I account for that in this? If the first object's angle is say at 0 and say I subtract a field area of 20 or so. It'll check if it's less than -20! If I fix the -20 it becomes 340 but x < 340 isn't what I want, I'd have to x 340 in that case. Is there someone out there with more sleep than I that can help a new dev pulling an all-nighter just to get enemies to know if they're attacking in the right direction? I hope I'm making this harder than it seems. I'd just make them always face the main char if the producer didn't want attacks from behind to work while blocking. In which case I'll need the function above anyways. I've tried to give as much info as I can think would help. Also this is in 2d.

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