Paper-free Customer Engagement
- by Michael Snow
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
12.00
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
MicrosoftInternetExplorer4
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-family:"Calibri","sans-serif";
mso-ascii-
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Appropriate repost from our friends at the AIIM blog:
Digital Landfill -- John Mancini,
supporting our mission of enabling
customer engagement through better technology choices.
----------
My wife didn't even give me a
card for #wpfd - and they say husbands are bad at remembering anniversaries
Well, today is the
third World Paper Free Day. I just got
off the Tweet Jam, and there was a host of ideas for getting rid of -- or at
least reducing -- paper.
When we first started
talking about "paper-free" most of the reasons raised to pursue this
direction were "green" reasons. I'm glad to see that the
thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.
And the bottom line. And process responsiveness. Not that the
"green" reasons have gone away, but it's nice to see a maturation in
the BUSINESS reasons to get rid of paper.
Our World Paper Free Handbook (do not, do not, do not print it!) looks at
how less paper in the workplace delivers significant benefits. Key findings
show eliminating paper from processes can improve the responsiveness of
customer service by 300 percent. Removing paper from business processes and
moving content to PCs and tablets has the added advantage of helping companies
adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data
and re-keying.
To effectively mobile-enable processes and reduce reliance on paper, data
should be captured as close to the point of origination as possible, which
makes information easily available to whomever needs it, wherever they are, in
the shortest time possible. This handbook summarizes the value of automating
manual, paper-based processes. It then goes a step beyond to provide actionable
steps that will set you on the path to productivity, profitability, and, yes,
less paper.
Get your copy today
and send the link around to your peers and colleagues. Here's the link;
please share it!
http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook
And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:
October 30, 2012: ResCare Solves Content Lifecycle Challenges with Oracle WebCenter
November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications
Available On-Demand: Using Oracle WebCenter to Content-Enable Your Business Applications
