Patients are Running out of Patience
- by Naresh Persaud
Healthcare is in a dramatic state of change globally and the change is being driven by patients. Patients are no longer content to wait in line, endure appointment delays and stay on hold waiting for a health insurance representative. Instead, patients are demanding on-line access to physicians, joining communities with fellow patients, scheduling appointments online and resolving claims issues over email.
To accomodate the demand for patient connectivity, providers are innovating to find new ways to collaborate with patients. To address the demand, providers are providing 24/7 access online and pioneering ways to deliver care via mobile devices - for example using your iPhone as a heart monitor. Patient vitals can be collected before the patient even walks into the clinic.
These new approaches promise to enhance the patient experience and reduce the cost of care. Time is money both for the patient and the provider. For insurance companies, all of this is welcome news because it reduces un-necessary time with the physician which reduces the number of claims. Oracle is focused on enabling and securing the experience. The video below shares the Oracle healthcare transformation story.
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