Outlook 2010 not resolving SMTP address to Display Name
- by Ben
I have a weird problem where a user (director, naturally) has an odd problem with the way the to field shows in his Outlook.
We are using Outlook 2010 (with RPC/HTTP) and Exch 2003 at the back end.
Most of his mail shows in his mailbox with the To: field as normal. (e.g. Fred Bloggs in the to field.) However, some mails come in showing in the To: field as [email protected]. (Apparently this is an issue!)
For example, most show as:
but a few come in as:
There doesn't appear to be a pattern to this. I have tried to replicate by:
Sending from any specific senders to see if it recurs (it doesn't)
Typing his full name in my Outlook and sending (it resolves as normal)
Sending programatically (e.g. from script) - (it still resolves OK)
Forcing a "[email protected]" entry in my Outlook. It resolves as soon as I hit enter
Sending in cached mode
Sending disconnected
Anyone got any ideas how I can either replicate the problem or fix it! I can't tell at the moment whether it is a problem at his end or the sender's.
EDIT
This seems to be a global issue, following some more digging. Most people seem to have a few emails in their inbox addressed to their smtp address, rather than display name.
