WebCenter Customer Spotlight: Guizhou Power Grid Company
- by me
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter
Solution SummaryGuizhou Power Grid Company is responsible for power grid planning,
construction, management, and power distribution in Guizhou Province,
serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion.
The business objectives were to consolidate information contained in
disparate systems into a single knowledge repository and provide a safe and efficient way
for staff and managers to access, query, share, manage, and store
business information.
Guizhou Power Grid Company saved more than
US$693,000 in storage costs, reduced average search times from 180 seconds to 5 seconds and solved 80% to 90% of technology and maintenance issues
by searching the Oracle WebCenter Content management system.
Company OverviewA wholly owned subsidiary of China Southern Power Grid Company Limited,
Guizhou Power Grid Company is responsible for power grid planning,
construction, management, and power distribution in Guizhou Province,
serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion.
Business ChallengesThe business objectives were to consolidate information contained in disparate systems, such as
the customer relationship management and power grid management systems,
into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information.
Solution DeployedGuizhou Power Grid Company implemented Oracle WebCenter Content to
build a content management system that enabled the secure, integrated
management and storage of information, such as documents, records,
images, Web content, and digital assets. The content management solution was integrated with the power grid,
customer service, maintenance, and other business systems, as well as
the corporate Web site.
Business Results
Saved more than
US$693,000 in storage costs and shortened the material distribution time
by integrating the knowledge management solution with the power grid,
customer service, maintenance, and other business systems, as well as
the corporate Web site
Enabled staff to search 31,650 documents
using catalogs, multidimensional attributes, and knowledge maps,
reducing average search times from 180 seconds to 5 seconds and saving
approximately 1,539 hours in annual search time
Gained comprehensive document management, format transformation, security, and auditing capabilities
Enabled
users to upload new documents and supervisors to check the accuracy of
these documents online, resulting in improved information quality
control
Solved 80% to 90% of technology and maintenance issues
by searching the Oracle content management system for information,
ensuring IT staff can respond quickly to users’ technical problems
Improved security by using role-based access controls to restrict access to confidential documents and information
Supported
the efficient classification of corporate knowledge by using Oracle’s
metadata functions to collect, tag, and archive documents, images, Web
content, and digital assets
“We chose Oracle WebCenter Content, as it is an outstanding
integrated content management platform. It has allowed us to establish a
system to access, query, share, manage, and store our corporate assets.
This has laid a solid foundation for Guizhou Power Grid Company to
improve management practices.”
Luo Sixi, Senior Information
Consultant, Guizhou Power Grid Company
Additional Information
Guizhou Power Grid Company Customer Snapshot
Oracle WebCenter Content
