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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• SUPINFO International University in Mauritius

  Since a while I'm considering to pick up my activities as a student and I'd like to get a degree in Computer Science. Personal motivation I mean after all this years as a professional software (and database) developer I have the personal urge to complete this part of my education. Having various certifications by Microsoft and being awarded as an Microsoft Most Valuable Professional (MVP) twice looks pretty awesome on a resume but having a "proper" degree would just complete my package. During the last couple of years I already got in touch with C-SAC (local business school with degree courses), the University of Mauritius and BCS, the Chartered Institute for IT to check the options to enroll as an experienced software developer. Quite frankly, it was kind of alienating to receive that feedback: Start from scratch! No seriously? Spending x amount of years to sit for courses that might be outdated and form part of your daily routine? Probably being in an awkward situation in which your professional expertise might exceed the lecturers knowledge? I don't know... but if that's path to walk... Well, then I might have to go for it. SUPINFO International University Some weeks ago I was contacted by the General Manager, Education Recruitment and Development of Medine Education Village, Yamal Matabudul, to have a chat on how the local IT scene, namely the Mauritius Software Craftsmanship Community (MSCC), could assist in their plans to promote their upcoming campus. Medine went into partnership with the French-based SUPINFO International University and Mauritius will be the 36th location world-wide for SUPINFO. Actually, the concept of SUPINFO is very likely to the common understanding of an apprenticeship in Germany. Not only does a student enroll into the programme but will also be placed into various internships as part of the curriculum. It's a big advantage in my opinion as the person stays in touch with the daily procedures and workflows in the real world of IT. Statements like "We just received a 'crash course' of information and learned new technology which is equivalent to 1.5 months of lectures at the university" wouldn't form part of the experience of such an education. Open Day at the Medine Education Village Last Saturday, Medine organised their Open Day and it was the official inauguration of the SUPINFO campus in Mauritius. It's now listed on their website, too - but be warned, the site is mainly in French language although the courses are all done in English. Not only was it a big opportunity to "hang out" on the campus of Medine but it was great to see the first professional partners for their internship programme, too. Oh, just for the records, IOS Indian Ocean Software Ltd. will also be among the future employers for SUPINFO students. More about that in an upcoming blog entry. Open Day at Medine Education Village - SUPINFO International University in Mauritius Mr Alick Mouriesse, President of SUPINFO, arrived the previous day and he gave all attendees a great overview of the roots of SUPINFO, the general development of the educational syllabus and their high emphasis on their partnerships with local IT companies in order to assist their students to get future jobs but also feel the heartbeat of technology live. Something which is completely missing in classic institutions of tertiary education in Computer Science. And since I was on tour with my children, as usual during weekends, he also talked about the outlook of having a SUPINFO campus in Mauritius. Apart from the close connection to IT companies and providing internships to students, SUPINFO clearly works on an international level. Meaning students of SUPINFO can move around the globe and can continue their studies seamlessly. For example, you might enroll for your first year in France, then continue to do 2nd and 3rd year in Canada or any other country with a SUPINFO campus to earn your bachelor degree, and then live and study in Mauritius for the next 2 years to achieve a Master degree. Having a chat with Dale Smith, Expand Technologies, after his interesting session on Technological Entrepreneurship - TechPreneur More questions by other craftsmen of the Mauritius Software Craftsmanship Community And of course, this concept works in any direction, giving Mauritian students a huge (!) opportunity to live, study and work abroad. And thanks to this, Medine already announced that there will be new facilities near Cascavelle to provide dormitories and other facilities to international students coming to our island. Awesome! Okay, but why SUPINFO? Well, coming back to my original statement - I'd like to get a degree in Computer Science - SUPINFO has a process called Validation of Acquired Experience (VAE) which is tailor-made for employees in the field of IT, and allows you to enroll in their course programme. I already got in touch with their online support chat but was only redirected to some FAQs on their website, unfortunately. So, during the Open Day I seized the opportunity to have an one-on-one conversation with Alick Mouriesse, and he clearly encouraged me to gather my certifications and working experience. SUPINFO does an individual evaluation prior to their assignment regarding course level, and hopefully my chances of getting some modules ahead of studies are looking better than compared to the other institutes. Don't get me wrong, I don't want to go down the easy route but why should someone sit for "Database 101" or "Principles of OOP" when applying and preaching database normalisation and practicing Clean Code Developer are like flesh and blood? Anyway, I'll be off to get my transcripts of certificates together with my course assignments from the old days at the university. Yes, I studied Applied Chemistry for a couple of years before intersecting into IT and software development particularly... ;-)

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• Blazing fast performance with RadGridView for WPF 4.0 and Entity Framework 4.0

  Just before our upcoming release of Q1 2010 SP1 (early next week), Ive decided to check how RadGridView for WPF will handle complex Entity Framework 4.0 query with almost 2 million records: public class MyDataContext{    IQueryable _Data;    public IQueryable Data    {        get        {            if (_Data == null)            {                var northwindEntities = new NorthwindEntities();                var queryable = from o in northwindEntities.Orders                               from od in northwindEntities.Order_Details                                select new                                {                                    od.OrderID,                                    od.ProductID,                                    od.UnitPrice,                                    od.Quantity,                                    od.Discount,                                    o.CustomerID,                                    o.EmployeeID,                                    o.OrderDate                                };                _Data = queryable.OrderBy(i => i.OrderID);            }             return _Data;        }    }} The grid is bound completely codeless in XAML using RadDataPager with PageSize set to 50: <Window x:Class="WpfApplication1.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:telerik="http://schemas.telerik.com/2008/xaml/presentation" Title="MainWindow" mc...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Developing Schema Compare for Oracle (Part 3): Ghost Objects

  - by Simon Cooper

  In the previous blog post, I covered how we solved the problem of dependencies between objects and between schemas. However, that isn’t the end of the issue. The dependencies algorithm I described works when you’re querying live databases and you can get dependencies for a particular schema direct from the server, and that’s all well and good. To throw a (rather large) spanner in the works, Schema Compare also has the concept of a snapshot, which is a read-only compressed XML representation of a selection of schemas that can be compared in the same way as a live database. This can be useful for keeping historical records or a baseline of a database schema, or comparing a schema on a computer that doesn’t have direct access to the database. So, how do snapshots interact with dependencies? Inter-database dependencies don't pose an issue as we store the dependencies in the snapshot. However, comparing a snapshot to a live database with cross-schema dependencies does cause a problem; what if the live database has a dependency to an object that does not exist in the snapshot? Take a basic example schema, where you’re only populating SchemaA: SOURCE   TARGET (using snapshot) CREATE TABLE SchemaA.Table1 ( Col1 NUMBER REFERENCES SchemaB.Table1(col1));   CREATE TABLE SchemaA.Table1 ( Col1 VARCHAR2(100)); CREATE TABLE SchemaB.Table1 ( Col1 NUMBER PRIMARY KEY);   CREATE TABLE SchemaB.Table1 ( Col1 VARCHAR2(100)); In this case, we want to generate a sync script to synchronize SchemaA.Table1 on the database represented by the snapshot. When taking a snapshot, database dependencies are followed, but because you’re not comparing it to anything at the time, the comparison dependencies algorithm described in my last post cannot be used. So, as you only take a snapshot of SchemaA on the target database, SchemaB.Table1 will not be in the snapshot. If this snapshot is then used to compare against the above source schema, SchemaB.Table1 will be included in the source, but the object will not be found in the target snapshot. This is the same problem that was solved with comparison dependencies, but here we cannot use the comparison dependencies algorithm as the snapshot has not got any information on SchemaB! We've now hit quite a big problem - we’re trying to include SchemaB.Table1 in the target, but we simply do not know the status of this object on the database the snapshot was taken from; whether it exists in the database at all, whether it’s the same as the target, whether it’s different... What can we do about this sorry state of affairs? Well, not a lot, it would seem. We can’t query the original database, as it may not be accessible, and we cannot assume any default state as it could be wrong and break the script (and we currently do not have a roll-back mechanism for failed synchronizes). The only way to fix this properly is for the user to go right back to the start and re-create the snapshot, explicitly including the schemas of these 'ghost' objects. So, the only thing we can do is flag up dependent ghost objects in the UI, and ask the user what we should do with it – assume it doesn’t exist, assume it’s the same as the target, or specify a definition for it. Unfortunately, such functionality didn’t make the cut for v1 of Schema Compare (as this is very much an edge case for a non-critical piece of functionality), so we simply flag the ghost objects up in the sync wizard as unsyncable, and let the user sort out what’s going on and edit the sync script as appropriate. There are some things that we do do to alleviate somewhat this rather unhappy situation; if a user creates a snapshot from the source or target of a database comparison, we include all the objects registered from the database, not just the ones in the schemas originally selected for comparison. This includes any extra dependent objects registered through the comparison dependencies algorithm. If the user then compares the resulting snapshot against the same database they were comparing against when it was created, the extra dependencies will be included in the snapshot as required and everything will be good. Fortunately, this problem will come up quite rarely, and only when the user uses snapshots and tries to sync objects with unknown cross-schema dependencies. However, the solution is not an easy one, and lead to some difficult architecture and design decisions within the product. And all this pain follows from the simple decision to allow schema pre-filtering! Next: why adding a column to a table isn't as easy as you would think...

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• The clock hands of the buffer cache

  - by Tony Davis

  Over a leisurely beer at our local pub, the Waggon and Horses, Phil Factor was holding forth on the esoteric, but strangely poetic, language of SQL Server internals, riddled as it is with 'sleeping threads', 'stolen pages', and 'memory sweeps'. Generally, I remain immune to any twinge of interest in the bowels of SQL Server, reasoning that there are certain things that I don't and shouldn't need to know about SQL Server in order to use it successfully. Suddenly, however, my attention was grabbed by his mention of the 'clock hands of the buffer cache'. Back at the office, I succumbed to a moment of weakness and opened up Google. He wasn't lying. SQL Server maintains various memory buffers, or caches. For example, the plan cache stores recently-used execution plans. The data cache in the buffer pool stores frequently-used pages, ensuring that they may be read from memory rather than via expensive physical disk reads. These memory stores are classic LRU (Least Recently Updated) buffers, meaning that, for example, the least frequently used pages in the data cache become candidates for eviction (after first writing the page to disk if it has changed since being read into the cache). SQL Server clearly needs some mechanism to track which pages are candidates for being cleared out of a given cache, when it is getting too large, and it is this mechanism that is somewhat more labyrinthine than I previously imagined. Each page that is loaded into the cache has a counter, a miniature "wristwatch", which records how recently it was last used. This wristwatch gets reset to "present time", each time a page gets updated and then as the page 'ages' it clicks down towards zero, at which point the page can be removed from the cache. But what is SQL Server is suffering memory pressure and urgently needs to free up more space than is represented by zero-counter pages (or plans etc.)? This is where our 'clock hands' come in. Each cache has associated with it a "memory clock". Like most conventional clocks, it has two hands; one "external" clock hand, and one "internal". Slava Oks is very particular in stressing that these names have "nothing to do with the equivalent types of memory pressure". He's right, but the names do, in that peculiar Microsoft tradition, seem designed to confuse. The hands do relate to memory pressure; the cache "eviction policy" is determined by both global and local memory pressures on SQL Server. The "external" clock hand responds to global memory pressure, in other words pressure on SQL Server to reduce the size of its memory caches as a whole. Global memory pressure – which just to confuse things further seems sometimes to be referred to as physical memory pressure – can be either external (from the OS) or internal (from the process itself, e.g. due to limited virtual address space). The internal clock hand responds to local memory pressure, in other words the need to reduce the size of a single, specific cache. So, for example, if a particular cache, such as the plan cache, reaches a defined "pressure limit" the internal clock hand will start to turn and a memory sweep will be performed on that cache in order to remove plans from the memory store. During each sweep of the hands, the usage counter on the cache entry is reduced in value, effectively moving its "last used" time to further in the past (in effect, setting back the wrist watch on the page a couple of hours) and increasing the likelihood that it can be aged out of the cache. There is even a special Dynamic Management View, sys.dm_os_memory_cache_clock_hands, which allows you to interrogate the passage of the clock hands. Frequently turning hands equates to excessive memory pressure, which will lead to performance problems. Two hours later, I emerged from this rather frightening journey into the heart of SQL Server memory management, fascinated but still unsure if I'd learned anything that I'd put to any practical use. However, I certainly began to agree that there is something almost Tolkeinian in the language of the deep recesses of SQL Server. Cheers, Tony.

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• Some notes on Reflector 7

  - by CliveT

  Both Bart and I have blogged about some of the changes that we (and other members of the team) have made to .NET Reflector for version 7, including the new tabbed browsing model, the inclusion of Jason Haley's PowerCommands add-in and some improvements to decompilation such as handling iterator blocks. The intention of this blog post is to cover all of the main new features in one place, and to describe the three new editions of .NET Reflector 7. If you'd simply like to try out the latest version of the beta for yourself you can do so here. Three new editions .NET Reflector 7 will come in three new editions: .NET Reflector .NET Reflector VS .NET Reflector VSPro The first edition is just the standalone Windows application. The latter two editions include the Windows application, but also add the power of Reflector into Visual Studio so that you can save time switching tools and quickly get to the bottom of a debugging issue that involves third-party code. Let's take a look at some of the new features in each edition. Tabbed browsing .NET Reflector now has a tabbed browsing model, in which the individual tabs have independent histories. You can open a new tab to view the selected object by using CTRL+CLICK. I've found this really useful when I'm investigating a particular piece of code but then want to focus on some other methods that I find along the way. For version 7, we wanted to implement the basic idea of tabs to see whether it is something that users will find helpful. If it is something that enhances productivity, we will add more tab-based features in a future version. PowerCommands add-in We have also included Jason Haley's PowerCommands add-in as part of version 7. This add-in provides a number of useful commands, including support for opening .xap files and extracting the constituent assemblies, and a query editor that allows C# queries to be written and executed against the Reflector object model . All of the PowerCommands features can be turned on from the options menu. We will be really interested to see what people are finding useful for further integration into the main tool in the future. My personal favourite part of the PowerCommands add-in is the query editor. You can set up as many of your own queries as you like, but we provide 25 to get you started. These do useful things like listing all extension methods in a given assembly, and displaying other lower-level information, such as the number of times that a given method uses the box IL instruction. These queries can be extracted and then executed from the 'Run Query' context menu within the assembly explorer. Moreover, the queries can be loaded, modified, and saved using the built-in editor, allowing very specific user customization and sharing of queries. The PowerCommands add-in contains many other useful utilities. For example, you can open an item using an external application, work with enumeration bit flags, or generate assembly binding redirect files. You can see Bart's earlier post for a more complete list. .NET Reflector VS .NET Reflector VS adds a brand new Reflector object browser into Visual Studio to save you time opening .NET Reflector separately and browsing for an object. A 'Decompile and Explore' option is also added to the context menu of references in the Solution Explorer, so you don't need to leave Visual Studio to look through decompiled code. We've also added some simple navigation features to allow you to move through the decompiled code as quickly and easily as you can in .NET Reflector. When this is selected, the add-in decompiles the given assembly, Once the decompilation has finished, a clone of the Reflector assembly explorer can be used inside Visual Studio. When Reflector generates the source code, it records the location information. You can therefore navigate from the source file to other decompiled source using the 'Go To Definition' context menu item. This then takes you to the definition in another decompiled assembly. .NET Reflector VSPro .NET Reflector VSPro builds on the features in .NET Reflector VS to add the ability to debug any source code you decompile. When you decompile with .NET Reflector VSPro, a matching .pdb is generated, so you can use Visual Studio to debug the source code as if it were part of the project. You can now use all the standard debugging techniques that you are used to in the Visual Studio debugger, and step through decompiled code as if it were your own. Again, you can select assemblies for decompilation. They are then decompiled. And then you can debug as if they were one of your own source code files. The future of .NET Reflector As I have mentioned throughout this post, most of the new features in version 7 are exploratory steps and we will be watching feedback closely. Although we don't want to speculate now about any other new features or bugs that will or won't be fixed in the next few versions of .NET Reflector, Bart has mentioned in a previous post that there are lots of improvements we intend to make. We plan to do this with great care and without taking anything away from the simplicity of the core product. User experience is something that we pride ourselves on at Red Gate, and it is clear that Reflector is still a long way off our usual standards. We plan for the next few versions of Reflector to be worked on by some of our top usability specialists who have been involved with our other market-leading products such as the ANTS Profilers and SQL Compare. I re-iterate the need for the really great simple mode in .NET Reflector to remain intact regardless of any other improvements we are planning to make. I really hope that you enjoy using some of the new features in version 7 and that Reflector continues to be your favourite .NET development tool for a long time to come.

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• Visual Studio &amp; TFS 11 &ndash; List of extensions and upgrades

  - by terje

  This post is a list of the extensions I recommend for use with Visual Studio 11. It’s coming up all the time – what to install, where are the download sites, last version, etc etc, and thus I thought it better to post it here and keep it updated. The basics are Visual Studio 11 connected to a Team Foundation Server 11. Note that we now are at Beta time, and that also many live in a side-by-side environment with Visual Studio 2010.  The side-by-side is supported by VS 11. However, if you installed a component supporting VS11 before you installed VS11, then you need to reinstall it.  The VSIX installer will understand that it is to apply those only for VS11, and will not touch – nor remove – the same for VS2010. A good example here is the Power Commands. The list is more or less in priority order. The focus is to get a setup which can be used for a complete coding experience for the whole ALM process. The list of course reflects what I use for my work , so it is by no means complete, and for some of the tools there are equally useful alternatives. Many components have not yet arrived with VS11 support.  I will add them as they arrive.  The components directly associated with Visual Studio from Microsoft should be common, see the Microsoft column. If you still need the VS2010 extensions, here they are: The extensions for VS 2010.   Components ready for VS 11, both upgrades and new ones Product Notes Latest Version License Applicable to Microsoft TFS Power Tools Beta 111 Side-by-side with TFS 2010 should work, but remove the Shell Extension from the TFS 2010 power tool first. March 2012(11.0.50321.0) Free TFS integration Yes ReSharper EAP for Beta 11 (updates very often, nearly daily) 7.0.3.261 pr. 16/3/2012 Free as EAP, Licensed later Coding & Quality No Power Commands1 Just reinstall, even if you already have it for VS2010. The reinstall will then apply it to VS 11 1.0.2.3 Free Coding Yes Visualization and Modelling SDK for beta Info here and here. Another download site and info here. Also download from MSDN Subscription site. Requires VS 11 Beta SDK 11 Free now, otherwise Part of MSDN Subscription Modeling Yes Visual Studio 11 Beta SDK Published 16.2.2012     Yes Visual Studio 11 Feedback tool1 Use this to really ease the process of sending bugs back to Microsoft. 1.1 Free as prerelase Visual Studio Yes             #1 Get via Visual Studio’s Tools | Extension Manager (or The Code Gallery). (From Adam : All these are auto updated by the Extension Manager in Visual Studio) #2 Works with ultimate only Components we wait for, not yet in a VS 11 version Product Notes Latest Version License Applicable to Microsoft       Coding Yes Inmeta Build Explorer     Free TFS integration No Build Manager Community Build Manager. Info here from Jakob   Free TFS Integration No Code Contracts Coming real soon   Free Coding & Quality Yes Code Contracts Editor Extensions     Free Coding & Quality Yes Web Std Update     Free Coding (Web) Yes (MSFT) Web Essentials     Free Coding (Web) Yes (MSFT) DotPeek It says up to .Net 4.0, but some tests indicates it seems to be able to handle 4.5. 1.0.0.7999 Free Coding/Investigation No Just Decompile Also says up to .net 4.0   Free Coding/Investigation No dotTrace     Licensed Quality No NDepend   Licensed Quality No tangible T4 editor     Lite version Free (Good enough) Coding (T4 templates) No Pex Moles are now integrated and improved in VS 11 as a new library called Fakes.     Coding & Unit Testing Yes Components which are now integrated into VS 11 Product Notes Productivity Power Tools Features integrated into VS11, with a few exceptions, I don’t think you will miss those. Fakes  Was Moles in 2010. Fakes is improved and made into a product.  NuGet Manager Included in the install, but still an extension package. Info here. Product installation, upgrades and patches for VS/TFS 11   Product Notes Date Applicable to Visual Studio 11 & TFS 11 Beta This is the beta release, and you are free to download and try it out. March 2012 Visual Studio and TFS SQL Server 2008 R2 SP1 Cumulative Update 4 The TFS 11 requires the CU1 at least, but you should go up to at least CU4, since this update solves a ghost record problem that otherwise may cause your TFS database to not release records the way it should when you clean it up, see this post for more information on that issue.  Oct 2011 SQL Server 2008 R2 SP1

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• Five Things Learned at the BSR Conference in San Francisco on Nov 2nd-4th

  - by Evelyn Neumayr

  The BSR Conference 2011—“Redefining Leadership”—held from Nov 2nd to Nov 4th in San Francisco, with Oracle as one of the main sponsors, saw senior business executives, civil society representatives, and other experts from around the world gathering to share strategies and insights on the future of sustainability. The general conference sessions kicked off on November 2nd with a plenary address by former U.S. Vice President Al Gore. Other sessions were presented by CEOs of the caliber of Carl Bass (Autodesk), Brian Dunn (Best Buy), Carlos Brito (Anheuser-Busch InBev) and Ofra Strauss (Strauss Group). Here are five key highlights from the conference: 1.      The main leadership challenge is integrating sustainability into core business functions and overcoming short-termism. The “BSR GlobeScan State of Sustainable Business Poll 2011” - a survey of nearly 500 business leaders from 300 member companies - shows that 84% of respondents are optimistic that global businesses will embrace CSR/sustainability as part of their core strategies and operations in the next five years but consider integrating sustainability into their core business functions the key challenge. It is still difficult for many companies that are committed to the sustainability agenda to find investors that understand the long-term implications and as Al Gore said “Many companies are given the signal by the investors that it is the short term results that matter and that is a terribly debilitating force in the market.” 2.      Companies are required to address increasing compliance requirements and transparency in their supply chain, especially in relation with conflict minerals legislation and water management. The Dodd-Frank legislation, OECD guidelines, and the upcoming Securities and Exchange Commission (SEC) rules require companies to monitor upstream the sourcing of tin, tantalum, tungsten, and gold, but given the complexity of this issue companies need to collaborate and partner with peer companies in their industry as well as in other industries to understand how to address conflict minerals in their supply chains. The Institute of Public and Environmental Affairs’ (IPE) China Water Pollution Map enables the public to access thousands of environmental quality, discharge, and infraction records released by various government agencies. Empowered with this information, the public has the opportunity to place greater pressure on polluting companies to comply with environmental standards and create solutions to improve their performance. 3.      A new standard for reporting on supply chain greenhouse gas emissions is available. The New “Scope 3” Supply Chain Greenhouse Gas Inventory Standard, released on October 4th 2011, is the only international greenhouse gas emissions standard that accounts for the full lifecycle of a company’s products. It provides a framework for companies to account for indirect emissions outside of energy use, such as transportation, manufacturing, and distribution, and it incorporates both upstream and downstream impacts of a product. With key investors now listing supplier vulnerability to rising energy prices and disruptions of service as a key concern, greenhouse gas (GHG) management isn’t just for leading companies but a necessity for any business. 4.      Environmental, social, and corporate governance (ESG) reporting is becoming increasingly important to investors and other stakeholders. While European investors have traditionally driven the ESG agenda, U.S. investors are increasingly including ESG data in their analyses. This trend will likely increase as stakeholders continue to demand that an ESG lens be applied to their investments. Investors are increasingly looking to partner on sustainability, as they see the benefits of ESG providing significant returns on investment. 5.      Software companies are offering an increasing variety of solutions to help drive changes and measure performance internally, in supply chains, and across peer companies. The significant challenge is how to integrate different software systems to facilitate decision-making based on a holistic understanding of trade-offs. Jon Chorley, Chief Sustainability Officer and Vice President, Supply Chain Management Product Strategy at Oracle was a panelist in the “Trends in Sustainability Software” session and commented that, “How we think about our business decisions really comes down to how we think about cost. And as long as we don’t assign a cost to things that have an environmental impact or social impact, then we make decisions based on incomplete information. If we could include that in the process that determines ‘Is this product profitable? we would then have a much better decision.” For more information on BSR visit www.brs.org. You can also view highlights of the plenary session at http://www.bsr.org/en/bsr-conference/session-summaries/2011. Oracle is proud to be a sponsor of this BSR conference. By Elena Avesani, Principal Product Strategy Manager, Oracle          

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• C#/.NET Little Wonders &ndash; Cross Calling Constructors

  - by James Michael Hare

  Just a small post today, it’s the final iteration before our release and things are crazy here!  This is another little tidbit that I love using, and it should be fairly common knowledge, yet I’ve noticed many times that less experienced developers tend to have redundant constructor code when they overload their constructors. The Problem – repetitive code is less maintainable Let’s say you were designing a messaging system, and so you want to create a class to represent the properties for a Receiver, so perhaps you design a ReceiverProperties class to represent this collection of properties. Perhaps, you decide to make ReceiverProperties immutable, and so you have several constructors that you can use for alternative construction: 1: // Constructs a set of receiver properties. 2: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable, bool isBuffered) 3: { 4: ReceiverType = receiverType; 5: Source = source; 6: IsDurable = isDurable; 7: IsBuffered = isBuffered; 8: } 9: 10: // Constructs a set of receiver properties with buffering on by default. 11: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable) 12: { 13: ReceiverType = receiverType; 14: Source = source; 15: IsDurable = isDurable; 16: IsBuffered = true; 17: } 18:  19: // Constructs a set of receiver properties with buffering on and durability off. 20: public ReceiverProperties(ReceiverType receiverType, string source) 21: { 22: ReceiverType = receiverType; 23: Source = source; 24: IsDurable = false; 25: IsBuffered = true; 26: } Note: keep in mind this is just a simple example for illustration, and in same cases default parameters can also help clean this up, but they have issues of their own. While strictly speaking, there is nothing wrong with this code, logically, it suffers from maintainability flaws.  Consider what happens if you add a new property to the class?  You have to remember to guarantee that it is set appropriately in every constructor call. This can cause subtle bugs and becomes even uglier when the constructors do more complex logic, error handling, or there are numerous potential overloads (especially if you can’t easily see them all on one screen’s height). The Solution – cross-calling constructors I’d wager nearly everyone knows how to call your base class’s constructor, but you can also cross-call to one of the constructors in the same class by using the this keyword in the same way you use base to call a base constructor. 1: // Constructs a set of receiver properties. 2: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable, bool isBuffered) 3: { 4: ReceiverType = receiverType; 5: Source = source; 6: IsDurable = isDurable; 7: IsBuffered = isBuffered; 8: } 9: 10: // Constructs a set of receiver properties with buffering on by default. 11: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable) 12: : this(receiverType, source, isDurable, true) 13: { 14: } 15:  16: // Constructs a set of receiver properties with buffering on and durability off. 17: public ReceiverProperties(ReceiverType receiverType, string source) 18: : this(receiverType, source, false, true) 19: { 20: } Notice, there is much less code.  In addition, the code you have has no repetitive logic.  You can define the main constructor that takes all arguments, and the remaining constructors with defaults simply cross-call the main constructor, passing in the defaults. Yes, in some cases default parameters can ease some of this for you, but default parameters only work for compile-time constants (null, string and number literals).  For example, if you were creating a TradingDataAdapter that relied on an implementation of ITradingDao which is the data access object to retreive records from the database, you might want two constructors: one that takes an ITradingDao reference, and a default constructor which constructs a specific ITradingDao for ease of use: 1: public TradingDataAdapter(ITradingDao dao) 2: { 3: _tradingDao = dao; 4:  5: // other constructor logic 6: } 7:  8: public TradingDataAdapter() 9: { 10: _tradingDao = new SqlTradingDao(); 11:  12: // same constructor logic as above 13: }   As you can see, this isn’t something we can solve with a default parameter, but we could with cross-calling constructors: 1: public TradingDataAdapter(ITradingDao dao) 2: { 3: _tradingDao = dao; 4:  5: // other constructor logic 6: } 7:  8: public TradingDataAdapter() 9: : this(new SqlTradingDao()) 10: { 11: }   So in cases like this where you have constructors with non compiler-time constant defaults, default parameters can’t help you and cross-calling constructors is one of your best options. Summary When you have just one constructor doing the job of initializing the class, you can consolidate all your logic and error-handling in one place, thus ensuring that your behavior will be consistent across the constructor calls. This makes the code more maintainable and even easier to read.  There will be some cases where cross-calling constructors may be sub-optimal or not possible (if, for example, the overloaded constructors take completely different types and are not just “defaulting” behaviors). You can also use default parameters, of course, but default parameter behavior in a class hierarchy can be problematic (default values are not inherited and in fact can differ) so sometimes multiple constructors are actually preferable. Regardless of why you may need to have multiple constructors, consider cross-calling where you can to reduce redundant logic and clean up the code.   Technorati Tags: C#,.NET,Little Wonders

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• Some mail details about Orange Mauritius

  Being an internet service provider is not easy after all for a lot of companies. Luckily, there are quite some good international operators in this world. For example Orange Mauritius aka Mauritius Telecom aka Wanadoo(?) aka MyT here in Mauritius. The local circumstances give them a quasi-monopol position on fixed lines for telephony and therefore cable-based DSL internet connectivity. So far, not bad but as usual... the details. Just for the records, I am only using the services of Orange for mobile but friends and customers are bound, eh stuck, with other services of Orange Mauritius. And usually, being the IT guy, they get in touch with me to complain about problems or to ask questions on either their ADSL / MyT connection, mail services or whatever. Most of those issues are user-related and easily to solve by tweaking the configuration of their computer a little bit but sometimes it's getting weird. Using Orange ADSL... somewhere else Now, let's imagine we are an Orange ADSL customer for ages and we are using their mail services with our very own mail address like "[email protected]". We configured our mail client like Thunderbird, Outlook Express, Outlook or Windows Mail as publicly described, and we are able to receive and send emails like a champion. No problems at all, the world is green. Did I mention that we have a laptop? Ok, let's take our movable piece of information technology and visit a friend here on the island. Not surprising, he is also customer of Orange, so we can read and answer emails. But Orange is not the online internet service provider and one day, we happen to hang out with someone that uses Emtel via WiMAX or UMTS.. And the fun starts... We can still receive and read emails from our Orange mail account and the IT world is still bright but try to send mails to someone outside the domain "@intnet.mu" or "@orange.mu". Your mail client will deny sending mail with SMTP message 5.1.0 "blah not allowed". First guess, there is problem with the mail client, maybe magically the configuration changed over-night. But no it is still working at home... So, there is for sure a problem with the guy's internet connection. At least, it is his fault not to have Orange internet services, so it can not work properly... The Orange Mail FAQ After some more frustation we finally checkout the Orange Mail FAQ to see whether this (obviously?) common problem has been described already. Sorry, but those FAQ entries are even more confusing as it is not really clear how to handle this scenario. Best of all is that most of the entries are still refering to use servers of the domain "intnet.mu". I mean Orange will disable those systems in favour of the domain "orange.mu" in the near future and does not amend their FAQs. Come on, guys! Ok, settings for POP3 are there. Hm, what about the secure version POP3S? No signs at all... Even changing your mail client to use password encryption with STARTTLS is not allowed at all. Use "bow.intnet.mu" for incoming mail... Ahhh, pretty obvious host name. I mean, at least something like pop.intnet.mu or pop3.intnet.mu would have been more accurate. Funny of all, the hostname "pop.orange.mu" is accessible to receive your mail account. Alright, checking SMTP options for authentication or other like POP-before-SMTP or whatever well-known and established mechanism to send emails are described. I guess that spotting a whale or shark in Mauritian waters would be easier. Trial and error on SMTP settings reveal that neither STARTTLS or any other connection / password encryption is available. Using SSL/TLS on SMTP only reveals that there is no service answering your request. Calling customer service So, we have to bite into the bitter apple and get in touch with Orange customer service and complain/explain them our case and ask for advice. After some hiccups, we finally manage to get hold of someone competent in mail services and we receive the golden spoon of mail configuration made by Orange Mauritius: SMTP hostname: smtpauth.intnet.mu And the world of IT is surprisingly green again. Customer satisfaction? Dear Orange Mauritius, what's the problem with this information? Are you scared of mail spammer? Why isn't there any case in your FAQs? Ok, talking about your FAQs - simply said: they are badly outdated! Configure your mail client to use server name based in the domain intnet.mu but specify your account username with orange.mu as domain part. Although, that there are servers available on the domain orange.mu after all. So, why don't you provide current information like this: POP3 server name: pop.orange.muSMTP server name: smtp.orange.muSMTP authenticated: smtpauth.orange.mu It's not difficult, is it? In my humble opinion not really and you would provide clean, consistent and up-to-date information for your customers. This would produce less frustation and so less traffic on your customer service lines. Which after all, would improve the total user experience and satisfaction level on both sides. Without knowing these facts. Now, imagine you would take your laptop abroad and have to use other internet service providers to be able to be online... Calling your customer service would be unnecessary expensive!

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• Reflections from the Young Prisms

  - by Oracle OpenWorld Blog Team

   By Karen Shamban The Young Prisms began their musical journey in San Francisco, and it's here they return to bring their unique sound to the Oracle OpenWorld Music Festival.  We asked them to tell us their thoughts on music, performing, and what they like in an audience.  Here's what they had to say: Q. What do you like best about performing in front of a live audience?A. There are a lot of things to love about playing in front of people. The best part is definitely the nights when the energy the audience brings shows through. Although it always differs from city to city and person to person, when you play to a full house and people are really getting into it, it's like no other feeling.Q. How do you use technology in creating and delivering your music?A. Well, we actually use a lot more electronic components than people realize. Pretty much every string instrument played either live or on recording has been filtered through numerous electronic effects. Matt uses somewhere around 12 or 14 every time we play live. Giovanni has six. Most of our writing and demoing is done with drum sequencers and samplers too, so it's safe to say we use technology to our advantage in the writing process. Live is a bit different, since we keep it to the basics with guitars and acoustic drums. We also tend to use projections when we play live, so technology helps us do that fairly easily as well.Q. Do you prefer smaller, intimate venues or larger, louder ones?  Why?A. Couldn’t say we have a real preference in venue size. I mean, its always great to get to play through a massive killer sound system, but small venues when packed full are equally as special if not more so, because of the intimacy of it. Some of my favorite shows I've seen as an audience member/ fan have been at the smaller venues in San Francisco.Q. What about your fans surprises you?A. Sometimes the older guys are a surprise. We've played shows where there are more older guys in their 40s and 50s, who come and stare and take notes at our effects pedals. Then there are kids our age or in their 20s. Sometimes it's surprising to think that the older guys relate to what we're doing more than our peers and friends in our age group.Q. What about your live act surprises your fans?A. I think people are often surprised by how shy we can be. It feels like people expect us to be really rowdy and throw things and make really loud noises and get really aggressive on stage because some of the sounds we use can have an abrasive element to them. People expect Matt to have some kind of Kurt Cobain attitude, which he doesn’t at all. So it seems it surprises people to see musicians playing loud and noisy songs in their early and mid 20s being fairly tame and calm on stage.Q. There are going to be a lot of technical people (you could call them geeks) in the Oracle crowd -- what are they going to love about your performance?A. Hopefully most of them are pedal nerds like we are and like the previously mentioned “older dude crowd.” Besides that I hope they’d be into the projections and group of songs we're going to play for them.Q. What's new and different in the music you're making today, versus a year or two ago?A. I'd say there is more focus on the songwriting now and less of the noise today than last year. I think it's pretty evident on the new record compared to the last two. On the first two records we made as YP, we had another guitar player and songwriter who no longer plays with us. So the process in which we develop songs is different as well.Q. Have you been on tour recently? If so, what do you like about touring, and what do you dislike?A. Touring is amazing. Some people might tell you different if they've been doing it for what they'd call too long, but for us it's really a great chance to play for people who care about the music we're making and also to see and explore the world. Getting to visit so many different cities and explore so many different cultures is amazing. Of course we love getting into cultural foods too. Stefanie is a fashion geek so getting to go to New York as often as we do as well as getting to play in London and Paris is always especially fun for her.Q. Ever think about playing another kind of music? If so, what, and why?A. Never really thought about wanting to do anything drastically different. I think the style of music we play has a lot to do with the stuff we have been listening to both growing up and now. It wasn’t really a conscious decision to make sure it was a certain sound, so I'm not sure we've ever thought about doing a way different genre or whatever like electronic music or country. Although there have been times we've had conversations where we discuss possibly doing quiet sets or using the string synth sounds.Q. What are the top three things people should know about your music?A1. We like noise.A2. We use ambience and atmosphere as much as as we can.A3. Yes, the vocals are supposed to be mixed in with the guitars. Get more info: Oracle OpenWorld Music Festival Young Prisms

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• Training a 'replacement', how to enforce standards?

  - by Mohgeroth

  Not sure that this is the right stack exchange site to ask this of, but here goes... Scope I work for a small company that employs a few hundred people. The development team for the company is small and works out of visual foxpro. A specific department in the company hired me in as a 'lone gunman' to fix and enhance a pre-existing invoicing system. I've successfully taken an Access application that suffered from a lot of risks and limitations and converted it into a C# application driven off of a SQL server backend. I have recently obtained my undergraduate and am no expert by any means. To help make up for that I've felt that earning microsoft certifications will force me to understand more about .net and how it functions. So, after giving my notice with 9 months in advance, 3 months ago a replacement finally showed up. Their role is to learn what I have been designing to an attempt to support the applications designed in C#. The Replacement Fresh out of college with no real-world work experience, the first instinct for anything involving data was and still is listboxes... any time data is mentioned the list box is the control of choice for the replacement. This has gotten to the point, no matter how many times I discuss other controls, where I've seen 5 listboxes on a single form. Classroom experience was almost all C++ console development. So, an example of where I have concern is in a winforms application: Users need to key Reasons into a table to select from later. Given that I know that a strongly typed data set exists, I can just drag the data source from the toolbox and it would create all of this for me. I realize this is a simple example but using databinding is the key. For the past few months now we have been talking about the strongly typed dataset, how to use it and where it interacts with other controls. Data sets, how they work in relation to binding sources, adapters and data grid views. After handing this project off I expected questions about how to implement these since for me this is the way to do it. What happened next simply floors me: An instance of an adapter from the strongly typed dataset was created in the activate event of the form, a table was created and filled with data. Then, a loop was made to manually add rows to a listbox from this table. Finally, a variable was kept to do lookups to figure out what ID the record was for updates if required. How do they modify records you ask? That was my first question too. You won't believe how simple it is, all you do it double click and they type into a pop-up prompt the new value to change it to. As a data entry operator, all the modal popups would drive me absolutely insane. The final solution exceeds 100 lines of code that must be maintained. So my concern is that none of this is sinking in... the department is only allowed 20 hours a week of their time. Up until last week, we've only been given 4-5 hours a week if I'm lucky. The past week or so, I've been lucky to get 10. Question WHAT DO I DO?! I have 4 weeks left until I leave and they fully 'support' this application. I love this job and the opportunity it has given me but it's time for me to spread my wings and find something new. I am in no way, shape or form convinced that they are ready to take over. I do feel that the replacement has the technical ability to 'figure it out' but instead of learning they just write code to do all of this stuff manually. If the replacement wants to code differently in the end, as long as it works I'm fine with that as horrifiying at it looks. However to support what I have designed they MUST to understand how it works and how I have used controls and the framework to make 'magic' happen. This project has about 40 forms, a database with over 30 some odd tables, triggers and stored procedures. It relates labor to invoices to contracts to projections... it's not as simple as it was three years ago when I began this project and the department is now in a position where they cannot survive without it. How in the world can I accomplish any of the following?: Enforce standards or understanding in constent design when the department manager keeps telling them they can do it however they want to Find a way to engage the replacement in active learning of the framework and system design that support must be given for Gracefully inform sr. management that 5-9 hours a week is simply not enough time to learn about the department, pre-existing processes, applications that need to be supported AND determine where potential enhancements to the system go... Yes I know this is a wall of text, thanks for reading through me but I simply don't know what I should be doing. For me, this job is a monster of a reference and things would look extremely bad if I left and things fell apart. How do I handle this?

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• Gamification = -10#/3mo

  - by erikanollwebb

  One of the purposes of gamification of anything is to see if you can modify the behavior of the user. In the enterprise, that might mean getting sales people to enter more information into a CRM system, encouraging employees to update their HR records, motivating people to participate in forums and discussions, or process invoices more quickly.  Wikipedia defines behavior modification as "the traditional term for the use of empirically demonstrated behavior change techniques to increase or decrease the frequency of behaviors, such as altering an individual's behaviors and reactions to stimuli through positive and negative reinforcement of adaptive behavior and/or the reduction of behavior through its extinction, punishment and/or satiation."  Gamification is just a way to modify someone's behavior using game mechanics. And the magic question is always whether it works. So I thought I would present my own little experiment from the last few months.  This spring, I upgraded to a Samsung Galaxy 4.  It's a pretty sweet phone in many ways, but one of the little extras I discovered was a built in app called S Health. S Health is an app that you can use to track calories, weight, exercise and it has a built in pedometer. I looked at it when I got the phone, but assumed you had to turn it on to use it so I didn't look at it much.  But sometime in July, I realized that in fact, it just ran in the background and was quietly tracking my steps, with a goal of 10,000 per day.  10,000 steps per day is this magic number recommended by the Surgeon General and the American Heart Association.  Dr. Oz pushes it as the goal for daily exercise.  It's about 5 miles of walking. I'm generally not the kind of person who always has my phone with me.  I leave it in my purse and pull it out when I need it.  But then I realized that meant I wasn't getting a good measure of my steps.  I decided to do a little experiment, and carry it with me as much as possible for a week.  That's when I discovered the gamification that changed my life over the last 3 months.  When I hit 10,000 steps, the app jingled out a little "success!" tune and I got a badge.  I was hooked.  I started carrying my phone.  I started making sure I had shoes I could walk in with me.  I started walking at lunch time, because I realized how often I sat at my desk for 8-10 hours every day without moving.  I started pestering my husband to walk with me after work because I hadn't hit my 10,000 yet, leading him at one point to say "I'm not as much a slave to that badge as you are!"  I started looking at parking lots differently.  Can't get a space up close?  No worries, just that many steps toward my 10,000.  I even tried to see if there was a second power user level at 15,000 or 20,000 (*sadly, no).  If I was close at the end of the day, I have done laps around my house until I got my badge.  I have walked around the block one more time to get my badge.  I have mentally chastised myself when I forgot to put my phone in my pocket because I don't know how many steps I got.  The badge below I got when my boss and I were in New York City and we walked around the block of our hotel just to watch the badge pop up. There are a bunch of tools out on the market now that have similar ideas for helping you to track your exercise, make it social.  There are apps (my favorite is still Zombies, Run!).  You could buy a FitBit or UP by Jawbone.   Interactive fitness makes the Expresso stationary bike with built in video games.  All designed to help you be more aware of your activity and keep you engaged and motivated.  And the idea is to help you change your behavior. I know someone who would spend extra time and work hard on the Expresso because he had built up strategies for how to kill the most dragons while he was riding to get more points.  When the machine broke down, he didn't ride a different bike because it just wasn't that interesting. But for me, just the simple jingle and badge have been all I needed.  I admit, I still giggle gleefully when I hear the tune sing out from my pocket. After a few weeks, I noticed I had dropped a few pounds.  Not a lot, just 2-3.  But then I was really hooked.  I started making a point both to eat a little less and hit 10,000 steps as much as I could.  I bemoaned that during the floods in Boulder, I wasn't hitting my 10,000 steps.  And now, a few months later, I'm almost 10 lbs lighter. All for 1 badge a day. So yes, simple gamification can increase motivation and engagement.  And that can lead to changes in behavior.  Now the job is to apply that to the enterprise space in a meaningful and engaging way. 

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• Real Time BI in the Real World

  - by tobin.gilman(at)oracle.com

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} One of my favorite BI offerings from Oracle is a solution called Oracle Real Time Decisions.  Whenever I mention this product in customer meetings, eyes light up.  There are some fascinating examples of customers using it to up-sell, cross-sell, increase customer retention, and reduce risk in real time, with off the charts return on investment. I plan to share some of those stories in a future blog.  In this post however, I want to share some far more common real time analytics use case scenarios that are being addressed with widely deployed Oracle BI and data integration technologies Not all real time BI applications require continuous learning, predictive modeling, and data mining.  Many simply require the ability to integrate, aggregate, and access information that is current (typically within in few minutes or a few seconds).  The use cases are infinite.  A few I've seen: ·         Purchasing agents need to match demand against available inventory ·         Manufacturing planners need to monitor current parts and material against scheduled build plans ·         Airline agents need to match ticket demand against flight schedules, ·         Human resources managers need to track the status of global hiring requisitions against current headcount authorizations...you get the idea. One way of doing this is to run reports or federated queries directly against transactional systems.  That approach can be viable if you only need to access simple data sets on rare occasions.  High volume and complex queries can quickly bog down performance of mission critical transactional systems.  There is an architecturally simple way of solving the problem, and it's being applied by real companies around the world to solve real needs in real time.    Cbeyond is an Atlanta, GA based  provider of voice, data and mobile business applications delivers.  They deliver real time information to its call center agents  as they are interacting with their customers. The data they need resides in production CRM and other transactional systems, but  instead or reporting directly off the those systems, data is first moved to an operational data store (ODS).  Rather than running data intensive, time consuming, and performance degrading batch ETL routines to populate the ODS, Cbeyond uses Oracle Golden Gate software to incrementally capture and move only the changed records from log files of the transactional systems every few minutes.  There is no impact on transactional system performance, and the information needed by call center representatives is up to date.  Oracle Business Intelligence software presents the information to services reps in a rich, visual, and highly interactive format. Avea is similar to Cbeyond.  They are a telecommunications company who integrates billing and customer information in an ODS that is accessed by their call center agents in real time using Oracle Golden Gate and Oracle Business Intelligence.  They've taken it a step further by using the ODS to feed a data warehouse.  The operational data store provides the current information needed by call center agents during "in flight" customer interactions.  The data warehouse is used for more sophisticated analysis of historical data.  For maximum performance, both the ODS and data warehouse run on the Oracle Exadata Database Machine. These are practical illustrations of companies addressing real time reporting and analysis needs using established business intelligence/data warehousing methodologies and tools common to many IT departments.  If real time BI could benefit your organization, you may be already be closer than you thought to having the pieces in place to solving the problem.    Give us a shout if you are interested in learning more or if you have an interesting use or approach to real-time BI.

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• NetBeans, JSF, and MySQL Primary Keys using AUTO_INCREMENT

  - by MarkH

  I recently had the opportunity to spin up a small web application using JSF and MySQL. Having developed JSF apps with Oracle Database back-ends before and possessing some small familiarity with MySQL (sans JSF), I thought this would be a cakewalk. Things did go pretty smoothly...but there was one little "gotcha" that took more time than the few seconds it really warranted. The Problem Every DBMS has its own way of automatically generating primary keys, and each has its pros and cons. For the Oracle Database, you use a sequence and point your Java classes to it using annotations that look something like this: @GeneratedValue(strategy=GenerationType.SEQUENCE, generator="POC_ID_SEQ") @SequenceGenerator(name="POC_ID_SEQ", sequenceName="POC_ID_SEQ", allocationSize=1) Between creating the actual sequence in the database and making sure you have your annotations right (watch those typos!), it seems a bit cumbersome. But it typically "just works", without fuss. Enter MySQL. Designating an integer-based field as PRIMARY KEY and using the keyword AUTO_INCREMENT makes the same task seem much simpler. And it is, mostly. But while NetBeans cranks out a superb "first cut" for a basic JSF CRUD app, there are a couple of small things you'll need to bring to the mix in order to be able to actually (C)reate records. The (RUD) performs fine out of the gate. The Solution Omitting all design considerations and activity (!), here is the basic sequence of events I followed to create, then resolve, the JSF/MySQL "Primary Key Perfect Storm": Fire up NetBeans. Create JSF project. Create Entity Classes from Database. Create JSF Pages from Entity Classes. Test run. Try to create record and hit error. It's a simple fix, but one that was fun to find in its completeness. :-) Even though you've told it what to do for a primary key, a MySQL table requires a gentle nudge to actually generate that new key value. Two things are needed to make the magic happen. First, you need to ensure the following annotation is in place in your Java entity classes: @GeneratedValue(strategy = GenerationType.IDENTITY) All well and good, but the real key is this: in your controller class(es), you'll have a create() function that looks something like this, minus the comment line and the setId() call in bold red type:     public String create() {         try {             // Assign 0 to ID for MySQL to properly auto_increment the primary key.             current.setId(0);             getFacade().create(current);             JsfUtil.addSuccessMessage(ResourceBundle.getBundle("/Bundle").getString("CategoryCreated"));             return prepareCreate();         } catch (Exception e) {             JsfUtil.addErrorMessage(e, ResourceBundle.getBundle("/Bundle").getString("PersistenceErrorOccured"));             return null;         }     } Setting the current object's primary key attribute to zero (0) prior to saving it tells MySQL to get the next available value and assign it to that record's key field. Short and simple…but not inherently obvious if you've never used that particular combination of NetBeans/JSF/MySQL before. Hope this helps! All the best, Mark

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• jqGrid - dynamically load different drop down values for different rows depending on another column value

  - by Renso

  Goal: As we all know the jqGrid examples in the demo and the Wiki always refer to static values for drop down boxes. This of course is a personal preference but in dynamic design these values should be populated from the database/xml file, etc, ideally JSON formatted. Can you do this in jqGrid, yes, but with some custom coding which we will briefly show below (refer to some of my other blog entries for a more detailed discussion on this topic). What you CANNOT do in jqGrid, referrign here up and to version 3.8.x, is to load different drop down values for different rows in the jqGrid. Well, not without some trickery, which is what this discussion is about. Issue: Of course the issue is that jqGrid has been designed for high performance and thus I have no issue with them loading a  reference to a single drop down values list for every column. This way if you have 500 rows or one, each row only refers to a single list for that particuolar column. Nice! SO how easy would it be to simply traverse the grid once loaded on gridComplete or loadComplete and simply load the select tag's options from scratch, via ajax, from memory variable, hard coded etc? Impossible! Since their is no embedded SELECT tag within each cell containing the drop down values (remeber it only has a reference to that list in memory), all you will see when you inspect the cell prior to clicking on it, or even before and on beforeEditCell, is an empty <TD></TD>. When trying to load that list via a click event on that cell will temporarily load the list but jqGrid's last internal callback event will remove it and replace it with the old one, and you are back to square one. Solution: Yes, after spending a few hours on this found a solution to the problem that does not require any updates to jqGrid source code, thank GOD! Before we get into the coding details, the solution here can of course be customized to suite your specific needs, this one loads the entire drop down list that would be needed across all rows once into global variable. I then parse this object that contains all the properties I need to filter the rows depending on which ones I want the user to see based off of another cell value in that row. This only happens when clicking the cell, so no performance penalty. You may of course to load it via ajax when the user clicks the cell, but I found it more effecient to load the entire list as part of jqGrid's normal editoptions: { multiple: false, value: listingStatus } colModel options which again keeps only a reference to the sinlge list, no duplciation. Lets get into the meat and potatoes of it.         var acctId = $('#Id').val();         var data = $.ajax({ url: $('#ajaxGetAllMaterialsTrackingLookupDataUrl').val(), data: { accountId: acctId }, dataType: 'json', async: false, success: function(data, result) { if (!result) alert('Failure to retrieve the Alert related lookup data.'); } }).responseText;         var lookupData = eval('(' + data + ')');         var listingCategory = lookupData.ListingCategory;         var listingStatus = lookupData.ListingStatus;         var catList = '{';         $(lookupData.ListingCategory).each(function() {             catList += this.Id + ':"' + this.Name + '",';         });         catList += '}';         var lastsel;         var ignoreAlert = true;         $(item)         .jqGrid({             url: listURL,             postData: '',             datatype: "local",             colNames: ['Id', 'Name', 'Commission<br />Rep', 'Business<br />Group', 'Order<br />Date', 'Edit', 'TBD', 'Month', 'Year', 'Week', 'Product', 'Product<br />Type', 'Online/<br />Magazine', 'Materials', 'Special<br />Placement', 'Logo', 'Image', 'Text', 'Contact<br />Info', 'Everthing<br />In', 'Category', 'Status'],             colModel: [                 { name: 'Id', index: 'Id', hidden: true, hidedlg: true },                 { name: 'AccountName', index: 'AccountName', align: "left", resizable: true, search: true, width: 100 },                 { name: 'OnlineName', index: 'OnlineName', align: 'left', sortable: false, width: 80 },                 { name: 'ListingCategoryName', index: 'ListingCategoryName', width: 85, editable: true, hidden: false, edittype: "select", editoptions: { multiple: false, value: eval('(' + catList + ')') }, editrules: { required: false }, formatoptions: { disabled: false} }             ],             jsonReader: {                 root: "List",                 page: "CurrentPage",                 total: "TotalPages",                 records: "TotalRecords",                 userdata: "Errors",                 repeatitems: false,                 id: "0"             },             rowNum: $rows,             rowList: [10, 20, 50, 200, 500, 1000, 2000],             imgpath: jQueryImageRoot,             pager: $(item + 'Pager'),             shrinkToFit: true,             width: 1455,             recordtext: 'Traffic lines',             sortname: 'OrderDate',             viewrecords: true,             sortorder: "asc",             altRows: true,             cellEdit: true,             cellsubmit: "remote",             cellurl: editURL + '?rows=' + $rows + '&page=1',             loadComplete: function() {               },             gridComplete: function() {             },             loadError: function(xhr, st, err) {             },             afterEditCell: function(rowid, cellname, value, iRow, iCol) {                 var select = $(item).find('td.edit-cell select');                 $(item).find('td.edit-cell select option').each(function() {                     var option = $(this);                     var optionId = $(this).val();                     $(lookupData.ListingCategory).each(function() {                         if (this.Id == optionId) {                                                       if (this.OnlineName != $(item).getCell(rowid, 'OnlineName')) {                                 option.remove();                                 return false;                             }                         }                     });                 });             },             search: true,             searchdata: {},             caption: "List of all Traffic lines",             editurl: editURL + '?rows=' + $rows + '&page=1',             hiddengrid: hideGrid   Here is the JSON data returned via the ajax call during the jqGrid function call above (NOTE it must be { async: false}: {"ListingCategory":[{"Id":29,"Name":"Document Imaging & Management","OnlineName":"RF Globalnet"} ,{"Id":1,"Name":"Ancillary Department Hardware","OnlineName":"Healthcare Technology Online"} ,{"Id":2,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":3,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":4,"Name":"Asset Tracking","OnlineName":"Healthcare Technology Online"} ,{"Id":5,"Name":"Document Imaging & Management","OnlineName":"Healthcare Technology Online"} ,{"Id":6,"Name":"Document Imaging & Management","OnlineName":"Healthcare Technology Online"} ,{"Id":7,"Name":"EMR/EHR Software","OnlineName":"Healthcare Technology Online"}]} I only need the Id and Name for the drop down list, but the third column in the JSON object is important, it is the only that I match up with the OnlineName in the jqGrid column, and then in the loop during afterEditCell simply remove the ones I don't want the user to see. That's it!

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• Date Tracking in Oracle HRMS

  - by Manoj Madhusoodanan

  Update Date Track Modes To maintain employee data effectively Oracle HCM is using a mechanism called date tracking.The main motive behind the date track mode is to maintain past,present and future data effectively.The various update date track modes are: CORRECTION : Over writes the data. No history will maintain.UPDATE : Keeps the history and new change will effect as of effective dateUPDATE_CHANGE_INSERT : Inserts the record and preserves the futureUPDATE_OVERRIDE : Inserts the record and overrides the future Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Action: Created Employee # 22 on 01-JAN-2012 The record in PER_ALL_PEOPLE_F is as shown below. Effective Start Date Effective End Date Employee Number Marital Status Object Version Number 01-JAN-2012 31-DEC-4712 24 2 Action: Updated record in CORRECTION mode Effective Start Date Effective End Date Employee Number Marital Status Object Version Number 01-JAN-2012 31-DEC-4712 24 Single 3 Action: Updated record in UPDATE mode effective 01-JUN-2012 and Marital Status = Married Effective Start Date Effective End Date Employee Number Marital Status Object Version Number 01-JAN-2012 31-MAY-2012 24 Single 4 01-JUN-2012 31-DEC-4712 24 Married 5 Action: Updated record in UPDATE mode effective 01-SEP-2012 and Marital Status = Divorced Effective Start Date Effective End Date Employee Number Marital Status Object Version Number 01-JAN-2012 31-MAY-2012 24 Single 4 01-JUN-2012 31-AUG-2012 24 Married 6 01-SEP-2012 31-DEC-4712 24 Divorced 7 Action: Updated record in UPDATE_CHANGE_INSERT mode effective 01-MAR-2012 and Marital Status = Living Together Effective Start Date Effective End Date Employee Number Marital Status Object Version Number 01-JAN-2012 29-FEB-2012 24 Single 8 01-MAR-2012 31-MAY-2012 24 Living Together 9 01-JUN-2012 31-AUG-2012 24 Married 6 01-SEP-2012 31-DEC-4712 24 Divorced 7 Action: Updated record in UPDATE_OVERRIDE mode effective 01-AUG-2012 and Marital Status = Divorced Effective Start Date Effective End Date Employee Number Marital Status Object Version Number 01-JAN-2012 29-FEB-2012 24 Single 8 01-MAR-2012 31-MAY-2012 24 Living Together 9 01-JUN-2012 31-JUL-2012 24 Married 10 01-AUG-2012 31-DEC-4712 24 Divorced 11  Delete Date Track Modes The various delete date track modes are ZAP : wipes all recordsDELETE : Deletes  current recordFUTURE_CHANGE : Deletes current and future changes.DELETE_NEXT_CHANGE : Deletes next change Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Element Entry records are shown below. Effective Start Date Effective End Date Element Entry Id Object Version Number 01-JAN-2012 12-OCT-2012 129831 3 13-OCT-2012 19-OCT-2012 129831 5 20-OCT-2012 31-DEC-4712 129831 6 Action: Delete record in ZAP mode effective 14-JAN-2012 No rows Action: Delete record in DELETE mode effective 14-OCT-2012 Effective Start Date Effective End Date Element Entry Id Object Version Number 01-JAN-2012 12-OCT-2012 129831 3 13-OCT-2012 14-OCT-2012 129831 6 Action: Delete record in FUTURE_CHANGE mode effective 14-JAN-2012 Effective Start Date Effective End Date Element Entry Id Object Version Number 01-JAN-2012 31-DEC-4712 129831 4 Action: Delete record in NEXT_CHANGE mode effective 14-JAN-2012 Effective Start Date Effective End Date Element Entry Id Object Version Number 01-JAN-2012 19-OCT-2012 129831 4 20-OCT-2012 31-DEC-4712 129831 6

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• Adaptive Layout for ADF Faces on Tablets

  - by Shay Shmeltzer

  In the 11.1.16 version of Oracle ADF we started adding specific features to the ADF Faces components so they'll work better on iPad tablets. In this entry I'm going to highlight some new capabilities that we have added to the 11.1.2.3 release. (note if you are still on the 11.1.1.* branch - you'll need to wait for 11.1.1.7 to get the features discussed here). The two key additions in the 11.1.2.3 version compared to the 11.1.1.6 features for iPad support include: pagination for tables and adaptive flow layout. The pagination for table is self explanatory, basically since iPad don't support scroll bars, we automatically switch the table component to render with a pagination toolbar that allow you to scroll set of records or directly jump to a specific set. See the image below. The adaptive flow layout takes a bit more explanation. On regular desktops the UI that you usually build for ADF Faces screens is going to use stretch layout - meaning that it stretches to fill the whole area of the browser window. If you resize the browser windoe, the ADF Faces page resizes with it. If your browser window is too small, scroll bars will appear to allow you to scroll to areas that are "hidden". However on an iPad, this is probably not the type of layout you want - you would rather have a flow layout that eliminates scroll bars and instead allows you to scroll down the page. Basically your want the page to be sized based on its content, rather then based on the browser window size. In ADF Faces terminology this can be done with the dimensionsFrom property set to "children". And here comes the tricky part, since in the past(and also today) when you create an ADF Faces page and add a stretchable component to it, the dimensionsFrom property is set to parent by default. This will be true to other layout components you'll add as well. At this point you might be wondering "Does this mean I'll need to go to each of the layout components in my page and modify the dimensionsFrom property value to be children?" ADF Faces to the rescue... To eliminate the need to do this tedious manual changes, we introduced a new web.xml parameter "oracle.adf.view.rich.geometry.DEFAULT_DIMENSIONS" You'll basically add the following to your web.xml <context-param>    <description>      This parameter controls the default value for component geometry on the page.      Supported values are:        legacy - component attributes use the default values as specified for the attributes                 in the tag documentation (default value)        auto   - component attributes use the correct default value given the value of their                 parent component. For example, with this setting, the panelStretchLayout                 will use "auto" as the default value for its "dimensionsFrom" attribute                 instead of "parent".    </description>    <param-name>oracle.adf.view.rich.geometry.DEFAULT_DIMENSIONS</param-name>    <param-value>auto</param-value>  </context-param> Once you set this parameter, you only need to set the dimensionsFrom attribute for the top level layout component on your page, and the rest of the components will adjust accordingly. One trick that you can use, and that is used in the demo below, is to have the dimensionsFrom property depend on the type of client that access your application. This way you can switch between stretch or flow layout based on the device accessing your application. For example I use the following in my page: <af:panelStretchLayout topHeight="70px" startWidth="0px" endWidth="0px"                                       dimensionsFrom="#{adfFacesContext.agent.capabilities['touchScreen'] eq 'none'  ? 'parent' : 'children' }"> Which results in a flow layout for iPads and a stretch layout for regular browsers. Check out the result in the below demo: &amp;lt;span id=&amp;quot;XinhaEditingPostion&amp;quot;&amp;gt;&amp;lt;/span&amp;gt;

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• Trouble with Samba Domain

  - by Arkevius

  I'm having a bit of trouble setting up this Samba domain correctly. I'm getting an Access Denied error when trying to add a Windows XP machine to the domain. I'll go through my scenario in detail, but for those of you wanting a TLDR summary it'll be at the bottom of this post. I have HP Proliant server with Ubuntu 12.04 LTS installed. For this particular environment, I need this server to act as a PDC, file server, and print server. I began by updating and upgrading the packages (of course). Then went to install samba, gnome-desktop, wine, and cpanm. Samba was, of course, for the PDC and file/print services. The GUI was needed because a certain software has to be installed on there that needs a GUI. Wine was needed because the software is Windows-native. And cpanm was for a perl script I have running. For Samba, I went into the smb.conf file and enabled domain logons, changed the workgroup/domain name, the logon script for a per-group basis (netlogon/%g), enabled the netlogon and profiles share, and setup a couple of custom shares for the file service. The printer was added later, and seems to be working just fine. I then restarted the services, and used the net groupmap command to ensure my unix groups were mapped correctly to the Windows groups. After this, I went to a Windows box, and was able to successfully join the domain without a problem. After some fidgeting with the software to get it running on the win boxes from the server (it's a records management system program, which stores it's database files on the server), I went to add another computer to the domain. But now it's saying Access Denied. Before when I had this trouble it was because I forgot to add the group "machines" so Samba could create machine accounts. Thinking this was the case, I manually created the machine account to test this theory. However, it would still give me an Access Denied error. That must mean it has something to do with permissions now, correct? I've been fighting with this server for the past two weeks. If it's not one thing that;s wrong, then it's something else completely different. This would be the third time I've actually reinstalled everything to start over. I'll post snippets of my system settings below. If anything else is needed, just say the word and I'll gather up the info. The unix group 'domadmin' is the Domain Admins group. Samba Administrator account administrator:x:1000:1000:Administrator,,,:/home/administrator:/bin/bash Adminstrator's groups administrator adm cdrom sudo dip plugdev lpadmin sambashare domadmin crimestar Samba's Configuration FIle (a snippet anyways) [global] workgroup = CITYPD server string = BPDServer dns proxy = no log file = /var/log/samba/log.%m max log size = 1000 syslog = 0 panic action = /usr/share/samba/panic-action %d security = user encrypt passwords = true passdb backend = tdbsam obey pam restrictions = yes unix password sync = yes passwd program = /usr/bin/passwd %u passwd chat = *Enter\snew\s*\spassword:* %n\n *Retype\snew\s*\spassword:* %n\n *password\supdated\ssuccessfully* . pam password change = yes map to guest = bad user domain logons = yes logon path = \\%L\srv\samba\profiles\%U logon script = logon.bat add machine script = /usr/sbin/useradd -g machines -c "%u machine account" -d /var/lib/samba -s /bin/false %u domain master = yes usershare allow guests = yes [netlogon] comment = Network Logon Service path = /srv/samba/netlogon/%g guest ok = yes read only = yes browseable = no [profiles] comment = All Printers browseable = no path = /var/spool/samba printable = yes guest ok = no read only = yes create mask = 0700 [print$] comment = Printer Drivers path = /var/lib/samba/printers browseable = yes read only = yes guest ok = no write list = root, @lpadmin [crimestar] comment = "Crimestar DB" path = /srv/crimestar/db valid users = @domadmin, @crimestar admin users = administrator writeable = yes guest ok = no browseable = no create mask = 0666 directory mask = 0777 [crimestarfiles] path = /home/administrator/.wine/drive_c/crimestar admin users = administrator browseable = yes ls -la on /srv/samba/profiles drwxrwxrwx 2 root machines 4096 Nov 21 15:27 . drwxr-xr-x 4 root root 4096 Nov 21 15:28 .. ls -la on /srv/samba/netlogon drwxr-xr-x 6 root root 4096 Nov 21 15:30 . drwxr-xr-x 4 root root 4096 Nov 21 15:28 .. drwxr-xr-x 2 root root 4096 Nov 21 15:30 crimestar drwxr-xr-x 2 root root 4096 Nov 21 18:13 domadmin drwxr-xr-x 3 root root 4096 Nov 21 15:30 guests drwxr-xr-x 2 root root 4096 Nov 21 15:29 users GrouMap list Domain Users (S-1-5-21-2978508755-2341913247-928297747-513) -> users Domain Admins (S-1-5-21-2978508755-2341913247-928297747-512) -> domadmin Domain Guests (S-1-5-21-2978508755-2341913247-928297747-514) -> nogroup TLDR I'm getting an Access Denied error message while trying to join a windows box to a samba domain, even after I successfully joined another computer without a problem. System settings / files are quoted above. Anyone have any ideas or suggestions?

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• Notes from AT&T ARO Session at Oredev 2013

  - by Geertjan

  The mobile internet is 12 times bigger than internet was 12 years ago. Explosive growth, faster networks, and more powerful devices. 85% of users prefer mobile apps, while 56% have problems. Almost 60% want less than 2 second mobile app startup. App with poor mobile experience results in not buying stuff, going to competitor, not liking your company. Battery life. Bad mobile app is worse than no app at all because it turns people away from brand, etc. Apps didn't exist 10 years ago, 72 billion dollars a year in 2013, 151 billion in 2017.Testing performance. Mobile is different than regular app. Need to fix issues before customers discover them. ARO is free and open source AT&T tool for identifying mobile app performance problems. Mobile data is different -- radio resource control state machine. Radio resource control -- radio from idle to continuous reception -- drains battery, sends data, packets coming through, after packets come through radio is still on which is tail time, after 10 seconds of no data coming through radio goes off. For example, YouTube, e.g., 10 to 15 seconds after every connection, can be huge drain on battery, app traffic triggers RRC state. Goal. Balance fast network connectivity against battery usage. ARO is free and open source and test any platform and won awards. How do I test my app? pcap or tcdump network. Native collector: Android and iOS. Android rooted device is needed. Test app on phone, background data, idle for ads and analytics. Graded against 25 best practices. See all the processes, all network traffic mapped to processes, stats about trace, can look just at your app, exlude Facebook, etc. Many tests conducted, e.g., file download, HTML (wrapped applications, e.g., cordova). Best Practices. Make stuff smaller. GZIP, smaller files, download faster, best for files larger than 800 bytes, minification -- remove tabs and commenting -- browser doesn't need that, just give processor what it needs remove wheat from chaff. Images -- make images smaller, 1024x1024 image for a checkmark, swish it, make it 33% smaller, ARO records the screen, probably could be 9 times smaller. Download less stuff. 17% of HTTP content on mobile is duplicate data because of caching, reloading from cache is 75% to 99% faster than downloading again, 75% possible savings which means app will start up faster because using cache -- everyone wants app starting up 2 seconds. Make fewer HTTP requests. Inline and combine CSS and JS when possible reduces the number of requests, spread images used often. Fewer connections. Faster and use less battery, for example, download an image every 60 secs, download an add every 60 seconds, send analytics every 60 seconds -- instead of that, use transaction manager, download everything at once, reduce amount of time connected to network by 40% also -- 80% of applications do NOT close connections when they are finished, e.g., download picture, 10 seconds later the radio turns off, if you do not explicitly close, eventually server closes, 38% more tail time, 40% less energy if you close connection right away, background data traffic is 27% of data and 55% of network time, this kills the battery. Look at redirection. Adds 200 to 600 ms on each connection, waterfall diagram to all the requests -- e.g., xyz.com redirect to www.xyz.com redirect to xyz.mobi to www.xyz.com, waterfall visualization of packets, minimize redirects but redirects are fine. HTML best practices. Order matters and hiding code (JS downloading blocks rendering, always do CSS before JS or JS asynchronously, CSS 'display:none' hides images from user but the browser downloads them which adds latency to application. Some apps turn on GPS for no reason. Tell network when down, but maybe some other app is using the radio at the same time. It's all about knowing best practices: everyone wins with ARO (carriers, e.g., AT&T, developers, customers). Faster apps, better battery usage, network traffic better, better app reviews, happier customers. MBTA app, referenced as an example.ARO is free, open source, can test all platforms.

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• retrieve data based on date range using mysql ,php [on hold]

  - by preethi

  I am working on WPF where I have two datepickers when I try to retrieve the information on date range it displays only one record on all dates(same record displaying multiple times eg : date chosen from 01/10/2013 - 3/10/2013) where I have 3 different records on each day but my output is the first record displayed 3 times with same date and time. function cpWhitelistStats() { $startDate = $_POST['startDate']; $startDateTime = "$startDate 00:00:00"; $endDate = $_POST['endDate']; $endDateTime = "$endDate 23:59:59"; $cpId = $_POST['id']; $cpName = etCommonCpNameById($cpId); print "<h2 style=\"text-align: center;\">Permitted Vehicle Summary</h2>"; print "<h2 style=\"text-align: center;\">for $cpName</h2>"; $tmpDate = explode("/", $startDate); $startYear = $tmpDate[2]; $startMonth= $tmpDate[1]; $startDay = $tmpDate[0]; $tmpDate = explode("/", $endDate); $endYear = $tmpDate[2]; $endMonth= $tmpDate[1]; $endDay = $tmpDate[0]; $startDateTime = "$startYear-$startMonth-$startDay 00:00:00"; $endDateTime = "$endYear-$endMonth-$endDay 23:59:59"; $custId = $_SESSION['customerID']; $realCustomerId = $_SESSION['realCustomerId']; $maxVal = 0; if ($custId != "") { $conn = &newEtConn($custId); // Get the whitelist plates $staticWhitelistArray = etCommonMkWhitelist($conn, $cpId); array_shift($staticWhitelistArray); $startLoopDate = strtotime($startDateTime); $endLoopDate = strtotime($endDateTime); $oneDay = 60 * 60 * 24; // Get the entries $plateList = array_keys($staticWhitelistArray); $plate_lookup = implode('","', $plateList); $sql = "SELECT plate, entry_datetime, exit_datetime FROM stats WHERE plate IN (\"$plate_lookup\") AND entry_datetime > \"$startDateTime\" AND entry_datetime < \"$endDateTime\" AND carpark_id=\"$cpId\" "; $result = $conn->Execute($sql); if (!$result) { print $conn->ErrorMsg(); exit; } $rows = $result->fields; if ($rows != "") { unset($myArray); foreach($result as $values) { $plate = $values['plate']; $new_platelist[] = $plate; $inDateTime = $values['entry_datetime']; $outDateTime = $values['exit_datetime']; $tmp = explode(' ', $inDateTime); $inDate = $tmp[0]; $in_ts = strtotime($inDateTime); $out_ts = strtotime($outDateTime); $duration = $out_ts - $in_ts; $dur_array = intToDateArray($duration); $dur_string = ''; if ($dur_array['days'] > 0) { $dur_string .= $dur_array['days'] . ' days '; } if ($dur_array['hours'] > 0) { $dur_string .= $dur_array['hours'] . ' hours '; } if ($dur_array['mins'] > 0) { $dur_string .= $dur_array['mins'] . ' minutes '; } if ($dur_array['secs'] > 0) { $dur_string .= $dur_array['secs'] . ' secs '; } $myArray[$plate][] = array($inDateTime, $outDateTime, $inDate, $dur_string); } } while ($startLoopDate < $endLoopDate) { $dayString = strftime("%a, %d %B %Y", $startLoopDate); $dayCheck = strftime("%Y-%m-%d", $startLoopDate); print "<h2>$dayString</h2>"; print "<table width=\"100%\">"; print " <tr>"; print " <th>VRM</th>"; print " <th>Permit Group</th>"; print " <th>Entry Time</th>"; print " <th>Exit Time</th>"; print " <th>Duration</th>"; print " </tr>"; foreach($new_platelist as $wlPlate) { if ($myArray[$wlPlate][0][2] == $dayCheck) { print "<tr>"; print "<td>$wlPlate</td>"; if (isset($myArray[$wlPlate])) { print "<td>".$staticWhitelistArray[$wlPlate]['groupname']."</td>"; print "<td>".$myArray[$wlPlate][0][0]."</td>"; print "<td>".$myArray[$wlPlate][0][1]."</td>"; print "<td>".$myArray[$wlPlate][0][3]."</td>"; } else { print "<td>Vehicle Not Seen</td>"; print "<td>Vehicle Not Seen</td>"; print "<td>Vehicle Not Seen</td>"; } print "</tr>"; } } print "</table>"; $startLoopDate = $startLoopDate + $oneDay; } } }

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• Strange DNS issue with internal Windows DNS

  - by Brady

  I've encountered a strange issue with our internal Windows DNS infrastructure. We have a website hosted on Amazon EC2 with the DNS running on Amazon Route 53. In the publicly facing DNS we have the wildcard record setup as an A record Alias pointing to an AWS Elastic Load Balancer sitting in front of our EC2 instances. For those who are not aware, the A record Alias behaves like a CNAME record, however no extra lookup is required on the client side (See http://docs.amazonwebservices.com/Route53/latest/DeveloperGuide/CreatingAliasRRSets.html for more information). We have a secondary domain that has the www subdomain as a CNAME pointing to a subdomain on the primary domain, which resolves against the wildcard entry. For example the subdomain www.secondary.com is a CNAME to sub1.primary.com, but there is no explicit entry for sub1.primary.com, so it resolves to wildcard record. This setup work without issue publicly. The issue comes in our internal DNS at our corporate office where we use the same primary domain for some internal only facing sites. In this setup we have two Active Directory DNS servers with one Server 2003 and one Server 2008 R2 instance. The zone is an AD integrated zone, but it is not the AD domain. In the internal DNS we have the wildcard record pointing to a third external domain, that is also hosted on Route 53 with an A record Alias pointing to the same ELB instance. For example, *.primary.com is a CNAME to tertiary.com, so in effect you have www.secondary.com as a CNAME to *.primary.com, which is a CNAME to tertiary.com. In this setup, attempting to resolve www.secondary.com will fail. Clearing the cache on the Server 2003 instance will allow it to resolve once, but subsequent attempts will fail. It fails even with a clean cache against the 2008 R2 server. It seems that only Windows clients are affected. A Mac running OSX Mountain Lion does not experience this issue. I'm even able to replicate the issue using nslookup. Against the 2003 server, with a freshly cleaned cache, I recieve the appropriate response from www.secondary.com: Non-authoritative answer: Name: subdomain.primary.com Address: x.x.x.x (Public IP) Aliases: www.secondary.com Subsequent checks simply return: Non-authoritative answer: Name: www.secondary.com If you set the type to CNAME you get the appropriate responses all the time. www.secondary.com gives you: Non-authoritative answer: www.secondary.com canonical name = subdomain.primary.com And subdomain.primary.com gives you: subdomain.primary.com canonical name = tertiary.com And setting type back to A gives you the appropriate response for tertiary.com: Non-authoritative answer: Name: tertiary.com Address: x.x.x.x (Public IP) Against the 2008 R2 server things are a little different. Even with a clean cache, www.secondary.com returns just: Non-authoritative answer: Name: www.secondary.com The CNAME records are returned appropriately. www.secondary.com returns: Non-authoritative answer: www.secondary.com canonical name = subdomain.primary.com And subdomain.primary.com gives you: subdomain.primary.com canonical name = tertiary.com tertiary.com internet address = x.x.x.x (Public IP) tertiary.com AAAA IPv6 address = x::x (Public IPv6) And setting type back to A gives you the appropriate response for tertiary.com: Non-authoritative answer: Name: tertiary.com Address: x.x.x.x (Public IP) Requests directly against subdomain.primary.com work correctly.

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• rpm rollback ignoring rpms - no error output

  - by John H

  Issue rpm rollback is not working with a set of repackaged rpms created in the last couple days, but does work with more recent ones. [root@host1 repackage]# ls -l zsh-4.2.6-* -rw-r--r-- 1 root root 1788283 Apr 10 2011 zsh-4.2.6-3.el5.i386.rpm -rw-r--r-- 1 root root 1788691 Aug 18 04:38 zsh-4.2.6-5.el5.i386.rpm [root@host1 repackage]# rpm -q zsh zsh-4.2.6-6.el5 [root@host1 repackage]# rpm --test -Uvh --rollback 'Aug 18 01:00' [root@host1 repackage]# rpm -e zsh [root@host1 repackage]# [root@host1 repackage]# ls -l zsh* -rw-r--r-- 1 root root 1788283 Apr 10 2011 zsh-4.2.6-3.el5.i386.rpm -rw-r--r-- 1 root root 1788691 Aug 18 04:38 zsh-4.2.6-5.el5.i386.rpm -rw-r--r-- 1 root root 1789064 Aug 20 09:06 zsh-4.2.6-6.el5.i386.rpm [root@host1 repackage]# cp zsh-4.2.6-6.el5.i386.rpm /tmp [root@host1 repackage]# rpm --test -Uvh --rollback 'Aug 18 01:00' Rollback packages (+1/-0) to Mon Aug 20 09:02:16 2012 (0x50323558): Preparing... ########################################### [100%] Cleaning up repackaged packages: Removing /var/spool/repackage/zsh-4.2.6-6.el5.i386.rpm: [root@host1 repackage]# ls -l zsh-4.2.6-* -rw-r--r-- 1 root root 1788283 Apr 10 2011 zsh-4.2.6-3.el5.i386.rpm -rw-r--r-- 1 root root 1788691 Aug 18 04:38 zsh-4.2.6-5.el5.i386.rpm [root@host1 repackage]# cp /tmp/zsh-4.2.6-6.el5.i386.rpm . [root@host1 repackage]# rpm -Uvh --rollback 'Aug 18 01:00' Rollback packages (+1/-0) to Mon Aug 20 09:06:05 2012 (0x5032363d): Preparing... ########################################### [100%] 1:zsh ########################################### [ 50%] Cleaning up repackaged packages: Removing /var/spool/repackage/zsh-4.2.6-6.el5.i386.rpm: [root@host1 repackage]# rpm --test -Uvh --rollback 'April 9' [root@host1 repackage]# Now, if I run my test commands with -Uvvh I get debug messages to stderror which shows me that rpm reads each of the rpm files in /var/spool/repackage. The only interesting bit is the "expected size" but after searching, the expected size should be different, as it records the files as they are on the filesystem. D: opening db environment /var/lib/rpm/Packages joinenv D: opening db index /var/lib/rpm/Packages rdonly mode=0x0 D: locked db index /var/lib/rpm/Packages D: opening db index /var/lib/rpm/Installtid rdonly mode=0x0 D: opening db index /var/lib/rpm/Pubkeys rdonly mode=0x0 D: read h# 769 Header sanity check: OK D: ========== DSA pubkey id 53268101 37017186 (h#769) D: read h# 32 Header V3 DSA signature: OK, key ID 37017186 D: read h# 40 Header V3 DSA signature: OK, key ID 37017186 ... D: read h# 1753 Header V3 DSA signature: OK, key ID 37017186 D: Expected size: 3628918 = lead(96)+sigs(344)+pad(0)+data(3628478) D: Actual size: 3583695 D: /var/spool/repackage/Deployment_Guide-en-US-5.2-11.noarch.rpm: Header V3 DSA signature: OK, key ID 37017186 D: Expected size: 1100789 = lead(96)+sigs(344)+pad(0)+data(1100349) D: Actual size: 1109281 D: /var/spool/repackage/NetworkManager-0.7.0-10.el5_5.2.i386.rpm: Header V3 DSA signature: OK, key ID 37017186 D: Expected size: 1098167 = lead(96)+sigs(344)+pad(0)+data(1097727) D: Actual size: 1106179 D: /var/spool/repackage/NetworkManager-0.7.0-9.el5.i386.rpm: Header V3 DSA signature: OK, key ID 37017186 D: Expected size: 84351 = lead(96)+sigs(344)+pad(0)+data(83911) D: Actual size: 85378 ... D: Expected size: 1788276 = lead(96)+sigs(344)+pad(0)+data(1787836) D: Actual size: 1788691 D: /var/spool/repackage/zsh-4.2.6-5.el5.i386.rpm: Header V3 DSA signature: OK, key ID 37017186 D: --- erase h#1758 D: closed db index /var/lib/rpm/Pubkeys D: closed db index /var/lib/rpm/Installtid D: closed db index /var/lib/rpm/Packages D: closed db environment /var/lib/rpm/Packages D: May free Score board((nil)) I am able to copy these rpms out of the repackage directory and if I run them through cpio, extract the files. I also tried backing up and rebuilding the rpm database - no change. System Information: RHEL 5.8 rpm 4.4.2.3 /etc/yum.conf tsflags=repackage /etc/rpm/macros %_repackage_all_erasures 1

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• Cannot join Win7 workstations to Win2k8 domain

  - by wfaulk

  I am trying to connect a Windows 7 Ultimate machine to a Windows 2k8 domain and it's not working. I get this error: Note: This information is intended for a network administrator. If you are not your network's administrator, notify the administrator that you received this information, which has been recorded in the file C:\Windows\debug\dcdiag.txt. DNS was successfully queried for the service location (SRV) resource record used to locate a domain controller for domain "example.local": The query was for the SRV record for _ldap._tcp.dc._msdcs.example.local The following domain controllers were identified by the query: dc1.example.local dc2.example.local However no domain controllers could be contacted. Common causes of this error include: Host (A) or (AAAA) records that map the names of the domain controllers to their IP addresses are missing or contain incorrect addresses. Domain controllers registered in DNS are not connected to the network or are not running. The client is in an office connected remotely via MPLS to the data center where our domain controllers exist. I don't seem to have anything blocking connectivity to the DCs, but I don't have total control over the MPLS circuit, so it's possible that there's something blocking connectivity. I have tried multiple clients (Win7 Ultimate and WinXP SP3) in the one office and get the same symptoms on all of them. I have no trouble connecting to either of the domain controllers, though I have, admittedly, not tried every possible port. ICMP, LDAP, DNS, and SMB connections all work fine. Client DNS is pointing to the DCs, and "example.local" resolves to the two IP addresses of the DCs. I get this output from the NetLogon Test command line utility: C:\Windows\System32>nltest /dsgetdc:example.local Getting DC name failed: Status = 1355 0x54b ERROR_NO_SUCH_DOMAIN I have also created a separate network to emulate that office's configuration that's connected to the DC network via LAN-to-LAN VPN instead of MPLS. Joining Windows 7 computers from that remote network works fine. The only difference I can find between the two environments is the intermediate connectivity, but I'm out of ideas as to what to test or how to do it. What further steps should I take? (Note that this isn't actually my client workstation and I have no direct access to it; I'm forced to do remote hands access to it, which makes some of the obvious troubleshooting methods, like packet sniffing, more difficult. If I could just set up a system there that I could remote into, I would, but requests to that effect have gone unanswered.) 2011-08-25 update: I had DCDIAG.EXE run on a client attempting to join the domain: C:\Windows\System32>dcdiag /u:example\adminuser /p:********* /s:dc2.example.local Directory Server Diagnosis Performing initial setup: Ldap search capabality attribute search failed on server dc2.example.local, return value = 81 This sounds like it was able to connect via LDAP, but the thing that it was trying to do failed. But I don't quite follow what it was trying to do, much less how to reproduce it or resolve it. 2011-08-26 update: Using LDP.EXE to try and make an LDAP connection directly to the DCs results in these errors: ld = ldap_open("10.0.0.1", 389); Error <0x51: Fail to connect to 10.0.0.1. ld = ldap_open("10.0.0.2", 389); Error <0x51: Fail to connect to 10.0.0.2. ld = ldap_open("10.0.0.1", 3268); Error <0x51: Fail to connect to 10.0.0.1. ld = ldap_open("10.0.0.2", 3268); Error <0x51: Fail to connect to 10.0.0.2. This would seem to point fingers at LDAP connections being blocked somewhere. (And 0x51 == 81, which was the error from DCDIAG.EXE from yesterday's update.) I could swear I tested this using TELNET.EXE weeks ago, but now I'm thinking that I may have assumed that its clearing of the screen was telling me that it was waiting and not that it had connected. I'm tracking down LDAP connectivity problems now. This update may become an answer.

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