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• The Numbers of Customer Experience

  - by Christie Flanagan

  This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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• The value of money

  - by ambreesh

  A dictionary definition of money is "any circulating medium of exchange, including coins, paper money, anddemand deposits". If you ask an economist for a definition of money, you will be introduced to terms like M1, M2, M3, all of which denote tangible assets - currency, and anything that is liquid enough to be used as currency; checks, stamps and now mobile minutes being examples. The macroeconomic theory of money is fascinating - the effect of money supply on exchange rates and interest rates, the concept of the "money multiplier" (if I deposit $10 into a bank, the bank will likely loan $8 of it to someone else, who will then give it to someone else in exchange for goods and services, who will then likely deposit it again, which will result in the bank loaning it again and so on - making that $10 of money supply worth a lot more ($10+$8+$x+...)).  But all this depends on money supply - in other words, money that is printed by the mint. The Treasury Department spends a lot of time figuring out how much money to print, there is lot being written on QE2 now-a-days, which is intended to increase the money supply. Money is used to purchase goods and services, and yes it is saved too but that is so one can purchase goods and services later. Completely unrelated, there is a sea change occurring in the web world, dominated by, I believe, Facebook. With 500M active users and growing, FB has the ability to introduce a "money supply" which is completely unrelated to today's "money". Using today's money, a FB user can buy a certain number of FB$s, and then use the FB$s within FB to purchase goods and services - with the money multiplier kicking in. I remember talking with a colleague about this a few years ago, the true way to monetize the web is to introduce an alternative system to the existing, and FB has the ability to do just that. There is enough momentum, enough mass for FB to start to monetize its user base. And completely screw up the economists at the Treasury, not to mention disintermediating the banks completely. The only other ubiquitous asset is mobile minutes. People exchanging mobile minutes for tangible goods and services happens today, the big difference however is the demographic. While Safaricom offers this ability in Kenya today, FB has the 15-40 year middle class user as their user. And the next generation is growing up with FB as a standard channel for communicating with their peers. Virtual flowers when going in for the kill? If your target is an avid FB user, why not? It certainly is a lot more green - no pun intended!

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• Extracting the Layout of all the Data Forms from the Relational Database

  - by RahulS

  Today I came across a question from one of our clients that: "what members are used on each data form WITHOUT having to go through the report generated out of our Planning app". We worked with client on this and reached to a simple query. All the form related information is stored in the following tables: HSP_FORM HSP_FORMOBJ_DEF HSP_FORMOBJ_DEF_MBR HSP_FORM_ATTRIBUTES HSP_FORM_CALCS HSP_FORM_DV_CONDITION HSP_FORM_DV_PM_RULE HSP_FORM_DV_RULE HSP_FORM_DV_USER_IN_PM_RULE HSP_FORM_LAYOUT HSP_FORM_MENUS HSP_FORM_VARIABLES If we want to retrieve just the members included, we can concentrate on: HSP_OBJECT to get the Object_ID for form, Object_Type is 7 for forms. (Ex: Select * from HSP_OBJECT where OBJECT_TYPE = 7) HSP_FORMOBJ_DEF Find the OBJDEF_ID for a particular form HSP_FORMOBJ_DEF_MBR Use the above OBJDEF_ID to find the members: Here the Mbr_ID is the Id of the member and Query_Type is the Function like Idesc, Level0 etc and Sequce is you sequence, And the final table we can use is HSP_FORM_LAYOUT: Layout_Type: 0->Pov 1-> Page, 2->Row, 3->Col, DIM_ID is the dimension ID and Ordinal is position. Here is the Query: SELECT HSP_OBJECT.OBJECT_NAME AS 'Form',  HSP_OBJECT_2.OBJECT_NAME AS 'Dimension',  HSP_OBJECT_1.OBJECT_NAME AS 'Member',  HSP_FORMOBJ_DEF_MBR.QUERY_TYPE FROM  <DatabaseName>.dbo.HSP_FORM_LAYOUT HSP_FORM_LAYOUT,  <DatabaseName>.dbo.HSP_FORMOBJ_DEF HSP_FORMOBJ_DEF,  <DatabaseName>.dbo.HSP_FORMOBJ_DEF_MBR HSP_FORMOBJ_DEF_MBR,  <DatabaseName>.dbo.HSP_MEMBER HSP_MEMBER,  <DatabaseName>.dbo.HSP_OBJECT HSP_OBJECT,  <DatabaseName>.dbo.HSP_OBJECT HSP_OBJECT_1,  <DatabaseName>.dbo.HSP_OBJECT HSP_OBJECT_2 WHERE  HSP_OBJECT.OBJECT_ID = HSP_FORMOBJ_DEF.FORM_ID AND  HSP_FORMOBJ_DEF_MBR.OBJDEF_ID = HSP_FORMOBJ_DEF.OBJDEF_ID AND  HSP_MEMBER.MEMBER_ID = HSP_FORMOBJ_DEF_MBR.MBR_ID AND  HSP_OBJECT_1.OBJECT_ID = HSP_MEMBER.MEMBER_ID AND  HSP_OBJECT_2.OBJECT_ID = HSP_MEMBER.DIM_ID AND  HSP_FORM_LAYOUT.DIM_ID = HSP_MEMBER.DIM_ID AND  HSP_FORM_LAYOUT.FORM_ID = HSP_FORMOBJ_DEF.FORM_ID AND  ((HSP_OBJECT.OBJECT_TYPE=7)) ORDER BY HSP_OBJECT.OBJECT_NAME  Concentrate on Test1 data form and Actual Layout of it as follows: Corresponding Query_type for few of the functions: 9  for Idesc, 3  for Ancestors, -9 for ILvl0Des, 8  for Desc, 4  for IAncestors Its just a basic idea you can do lot on the basis of this. Cheers..!!! Rahul S. http://www.facebook.com/pages/HyperionPlanning/117320818374228

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• Microsoft Virtual Academy

  Carpe Diem It's been since a while that I could write an article for this blog but alas, I was (and still am) very busy with customer's work. Which is actually good. So, what is this article going to tell you? Well, in general, just what I already tweeted, that life is constant process of learning - especially as software craftsman. Due to an upcoming new customer project in ASP.NET I had to seize the opportunity to get my head deeper into latest available technologies, like Windows Azure and SQL Azure. I know... cloud computing and so on is not a recent development and already available since quite a while but I never any means to get myself into this since roughly two weeks ago. Microsoft Virtual Academy I can't remember exactly what guided me towards the Microsoft Virtual Academy (MVA), oh wait... Yes, it was a posting on Facebook from an old CLIP community friend. He posted a shortened URL with #MVA tag that caught my attention. Thanks for that Thomas Kuberek. After the usual sign in or registration via Live ID I was a little bit surprised that Mauritius is not an available country option... Quick mail exchange with the MVA Decan, and yeah, apologies for the missing entry. So, currently I'm learning about Microsoft products and services, and collecting points under "Not Listed Country" until Mauritius is going to be added. Hopefully soon, as MVA honors your effort with different knowledge ranks that are compared to other students with public profiles. I think it's a nice move to add some game and competition factor into the learning game. The tracks and their different modules are mainly references to publicly available material online, namely on either MSDN, TechNet, Channel9, or other Microsoft based sites. The course material therefore also varies in different media and formats, ranging from simple online articles over downloadable documents (.docx or .pdf) to Silverlight / Windows Media streams with download options. Self-assessment and students ranking Each module in a track can be finished by taking part in a self-assessment. Up to now, the assessment I did (and passed) were limited to 10 minutes available time, and consisted of six to seven questions on the module training material. Nothing too serious but it gives you a glimpse idea how Microsoft certification exams are structured. Conclusion Nothing really new but nicely gathered, assembled and presented to the MVA students. At the moment, I wouldn't dare to compare the richness and quality of those courses with professional training offers, like Pluralsight .NET Training, LearnDevNow, VTC, etc. at all, but I think that MVA has potential. Give it a try, and let me know about your opinions.

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• How To Completely Disable Subtitles in VLC

  - by The Geek

  If you watch a lot of videos using VLC, you might have noticed that it enables subtitles by default if they are there, which can be pretty annoying at times. Here’s the quick tip to disable them entirely. Of course, you can always turn them back on if you want on an individual video basis. Disable Subtitles Head into the VLC preferences, and then click the All button at the bottom of the screen. On the left-hand side, choose Video –> Subtitles/OSD, and then uncheck the boxes for “Autodetect subtitle files”, Enable sub-pictures, and On Screen Display. That should do it, unless the subtitles are forced in the video for some reason. Note: Certain video formats like MKV can sometimes have subtitles enabled even though there isn’t a separate subtitles file. This is why you need to remove “Enable sub-pictures” as well, which totally disables the on-screen text. You can choose to only uncheck the autodetecting of subtitles instead if you’d prefer. And of course, you can simply right-click on the video, head to Video –> Subtitles Track and then choose the subtitles if you still wanted them. Note: this only works if the “enable sub-pictures” option is still enabled. And thus ends the tale of disabling those fracking subtitles. Starbuck approves. Similar Articles Productive Geek Tips You Really Want to Completely Disable Tabs in Firefox?Disable ProFTP on CentOSDisable Notification Balloons in XPHow To (Really) Completely Disable UAC on Windows 7Disable User Account Control (UAC) the Easy Way on Win 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Quickly Schedule Meetings With NeedtoMeet Share Flickr Photos On Facebook Automatically Are You Blocked On Gtalk? Find out Discover Latest Android Apps On AppBrain The Ultimate Guide For YouTube Lovers Will it Blend? iPad Edition

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• My program at #MIX10

  - by Laurent Bugnion

  Getting ready to fly to Vegas and MIX10 is really an exciting time! It is also a very busy time, because we are working on a few projects that will be shown on stage, I have my presentation to prepare, and of course as always the book… though these days it has been a bit on the back burner to be honest ;) I arrive in Vegas on Sunday evening around 10PM, so I won’t be able to make it to the traditional IdentityMine dinner this year. I am sure it will be fun nonetheless! My session: Understanding the MVVM pattern http://live.visitmix.com/MIX10/Sessions/EX14 My session is scheduled on the first day, which is awesome, so I am crossing my fingers and hoping that the MIX team doesn’t change it at the last minute… The session will take place on Monday, the 15th of March, 2PM, Room Lagoon F Important: remember that the USA are moving to Summer time on Sunday, so don’t forget to adjust your watches!! Ask the Experts On Monday evening, I will attend the Ask the Experts event, which is taking place between 5Pm and 6:30PM in the main meal hall. This will be a great occasion to grab a beer and talk about code. The Commons MIX has a great place called the Commons, a great location to chill between sessions, and meet tons of interesting people. I love the Commons and plan to spend a lot of time there to meet as many people as I can. Parties I was invited to a few parties, and will do my best to avoid conflicts :) I plan to be at the following events: Silverlight Mixers on Monday evening Insiders MIX party on Tuesday Silverlight partner happy hour on Tuesday too This is a lot of fun, but at the same time we all know that the best value of a conference is to meet people face to face. This is just the right occasion.  And on Thursday… On Thursday I will be attending a Silverlight event at the Luxor. It will be a very busy day, perfect way to end the conference. I fly back home on Friday morning, but due to a long stop in Washington DC (where I intend to go downtown and take pictures… except if the weather is bad, in which case I will probably go to the museum of flight), I will reach home only on Sunday. Getting hold of me The best way to reach me during MIX is to send me a message on Twitter. I will regularly tweet my location at the conference, so make sure to come and meet me. I am eager to make new friends, to talk about the fantastic jobs we did in WPF and Silverlight over the past year and hear your war stories! http://www.twitter.com/lbugnion   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• What should filenames and URLs of images contain for SEO benefit?

  - by Baumr

  We know that good site architecture usually looks like this: example-company.com/ example-company.com/about/ example-company.com/contact/ example-company.com/products/ example-company.com/products/category/ example-company.com/products/category/productname/ Now, when it comes to Google Image search, it is clear that the img alt tag, filename/URL, and surrounding text (captions, headings, paragraphs) have an effect on ranking. I want to ask about the filename of the images that we should use (e.g. product-photo.jpg). ...but first about the URL: Often web developers stick all images in a single folder in the root: example-company.com/img/ — and I have stopped doing that. (I don't want to get into it, but basically, it seems more semantic for images which make up part of the content at each sub-directory) However, when all images appear in a folder, I feel that their filename needs to reflect what they are a bit more than usual, for example: example-company.com/img/example-company-productname-category.jpg It's a longer filename than just product.png, but as long as it's relevant, I see no problem with regards to SEO (unless you're keyword stuffing), and it could even help rank for keywords: "example company" "productname" "category" So no questions there. But what about when we have places images in the site architecture we outlined at the beginning? In other words, what if image URL paths look like this: example-company.com/products/category/productname/productname.jpg My question is, should the URL be kept short like above and only have the "productname" (and some descriptive keywords) as part of it's filename? Or, should it also include the "example-company" and "category"? Like so: example-company.com/products/category/productname/example-company-category-productname.jpg That seems much longer, and redundant when we look at the URL, but here are a few considerations. Images are often downloaded onto computers, and, to the average user, they lose their original URL and thus — it isn't clear where they came from. Also, some social networks, forums, and other platforms leave the filename intact when uploaded. (Many others rewrite it, for example, Pinterest and Facebook.) Another consideration, will this really help (even if ever so slightly) rank in Google Image Search, or at least inform Google that the product is something specific to the "example-company"? For example, what if this product can only be bought at this store and is the flagship product? In addition to an abundance of internal links to this product page, would having the "example company" name and "category" help it appear in "example company" searches? In other words, is less more?

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• Day 1 - Finding Like Minds

  - by dapostolov

  So, is being a Game Developer any different from being an IT Developer? I picture a poorly lit environment where I get to purchase my own desk lamp; I'm thinking one of those huge lava lamps that pump out so much heat you could fry an egg on it. To my right: a "great wall" of empty coke cans dwarf me. Eating my last slice of pizza I look across my desk to see a fellow developer with a smug look on his face;  he's just coded his latest module for the game and it looks like he's in nirvana. My duty, of course, is to remind him to keep focused on the job at hand. So, picking up my trusty elastic and aerodynamically crafted paper bullet I begin a 10 minute war of welts and laughter which is promptly abrupted by our Project Manager demanding more details from our morning Scrum meeting. After providing about 5 minutes of geek speak and several words of comfort to make his eyes glaze over...it hits me, the idea for the module...beckoning my developer friend over, we quickly shoo the Project Manager away and begin our brainstorming frenzy ... now, where'd I put that full can of coke? OK. OK. This isn't probably the most ideal game developer environment, but it definitely sounds fun to me...and from what I gather is nothing like most game development companies. But I'm not doing this blog series to "go pro"; like I stated in my first post I want to make a 2D game from an idea my best friend and I drummed up long, long ago. I'm in this for the passion AND I want to see how easy it is for us .Net Developers to create a game. So where do I start? Where can I find like minded individuals? What technologies are there? What do I need to make a video game? The questions are endless....AND...since I already have an idea ... lets start with ... Technology (yes, I'm a geek, live with it...) Technology OK. Predominantly, games are still made in C++ or even C. I'm not sure how much assembly code is floating around lately, however, that is not my concern. I do know C / C++ from my past, enough to even get me by, but I'm mainly interested in a recent, not-so-new, technology called XNA. What is XNA? XNA allows us .Net Developers to make 2D / 3D games for windows, Xbox*, and Windows Mobile 7*. * = for a nominal fee *cough* The following link is your one stop shop to XNA game development: http://creators.xna.com/en-US/education/gettingstarted The above site hosts information such as: - getting started - a sample/instructional shooter game in 2D / 3D with code (if I'm taking too long for you in this blog series) - downloads - starter kits... http://creators.xna.com/en-US/education/starterkits/ And of course...forums. You can also subscribe and pay for their premium membership which gets you some pretty awesome tutorials, resources, downloads, and premium community support. Some general Wiki information about XNA: http://en.wikipedia.org/wiki/XNA_%28Microsoft%29 Community Support OK. Let's move on to industry and community support. Apart from XNA, there are some really cool sites out there, I just haven't found all of them yet. However, I found a really cool Game Development website called Gamastura. You can click on the following link to get you there: http://www.gamasutra.com/ The site is 100% dedicated to "The Art & Business of Making Games". Armed with blogs, twitter, jobs/resumes and most importantly industry news; one could subscribe to the feed and got lost in the wealth of information it provides. On a side note: I remember Gamasutra being around when my best friend and I wanted to make a video game...meaning, they've been around for a while now. I think the most beneficial aspect of this site is to understand the industry you want to get into. Otherwise, it's just a cool site to keep up to date with the industry in general. Another Community Support option is LinkedIn. Amongst the land of extremely bloated achievements and responsibilities lay 3 groups (that I have found) that deal with game development.: http://www.linkedin.com/groups?gid=59205 - Game Developers http://www.linkedin.com/groups?gid=824817 - DirectX Game Developer Network http://www.linkedin.com/groups?gid=756587 - DirectX Developers The Game Developers group in LinkedIn is by far the most active of the three and could possibly provide a wealth of support. What I've done thus far: - I lightly researched the XNA technology - I looked around for some community sites to assist me - I downloaded the XNA Game Studio 3.1 on my PC and installed it on my IDE - I even tried both tutorials! http://creators.xna.com/en-US/education/gettingstarted/bgintro/chapter1   Best Regards D.

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• Your Next IT Job

  - by BuckWoody

  Some data professionals have worked (and plan to work) in the same place for a long time. In organizations large and small, the turnover rate just isn’t that high. This has not been my experience. About every 3-5 years I’ve changed either roles or companies. That might be due to the IT environment or my personality (or a mix of the two), but the point is that I’ve had many roles and worked for many companies large and small throughout my 27+ years in IT. At one point this might have been a detriment – a prospective employer looks at the resume and says “it seems you’ve moved around quite a bit.” But I haven’t found that to be the case all the time –in fact, in some cases the variety of jobs I’ve held has been an asset because I’ve seen what works (and doesn’t) in other environments, which can save time and money. So if you’re in the first camp – great! Stay where you are, and continue doing the work you love. but if you’re in the second, then this post might be useful. If you are planning on making a change, or perhaps you’ve hit a wall at your current location, you might start looking around for a better paying job – and there’s nothing wrong with that. We all try to make our lives better, and for some that involves more money. Money, however, isn’t always the primary motivator. I’ve gone to another job that doesn’t have as many benefits or has the same salary as the current job I’m working to gain more experience, get a better work/life balance and so on. It’s a mix of factors that only you know about. So I thought I would lay out a few advantages and disadvantages in the shops I’ve worked at. This post isn’t aimed at a single employer, but represents a mix of what I’ve experienced, and of course the opinions here are my own. You will most certainly have a different take – if so, please post a response! I also won’t mention a specific industry – I’ve worked everywhere from medical firms, legal offices, retail, billing centers, manufacturing, government, even to NASA. I’m focusing here mostly on size and composition. And I’m making some very broad generalizations here – I am fully aware that a small company might have great benefits and a large company might allow a lot of role flexibility.  your mileage may vary – and again, post those comments! Small Company To me a “small company” means around 100 people or less – sometimes a lot less. These can be really fun, frustrating places to to work. Advantages: a great deal of flexibility, a wide range of roles (often at the same time), a large degree of responsibility, immediate feedback, close relationships with co-workers, work directly with your customer. Disadvantages: Too much responsibility, little work/life balance, immature political structure, few (if any) benefits. If the business is family-owned, they can easily violate work/life boundaries. Medium Size company In my experience the next size company I would work for involves from a few hundred people to around five thousand. Advantages: Good mobility – fairly easy to get promoted, acceptable benefits, more defined responsibilities, better work/life balance, balanced load for expertise, but still the organizational structure is fairly simple to understand. Disadvantages: Pay is not always highest, rapid changes in structure as the organization grows, transient workforce. You may not be given the opportunity to work with another technology if someone already “owns” it. Politics are painful at this level as people try to learn how to do it. Large Company When you get into the tens of thousands of folks employed around the world, you’re in a large company. Advantages: Lots of room to move around – sometimes you can work (as I have) multiple jobs through the years and yet stay at the same company, building time for benefits, very defined roles, trained managers (yes, I know some of them are still awful – trust me – I DO know that), higher-end benefits, long careers possible, discounts at retailers and other “soft” benefits, prestige. For some, a higher level of politics (done professionally) is a good thing. Disadvantages: You could become another faceless name in the crowd, might not allow a great deal of flexibility,  large organizational changes might take away any control you have of your career. I’ve also seen large layoffs happen, and good people get let go while “dead weight” is retained. For some, a higher level of politics is distasteful. So what are your experiences? Share with the group! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• SQL Community – stronger than ever

  - by Rob Farley

  I posted a few hours ago about a reflection of the Summit, but I wanted to write another one for this month’s T-SQL Tuesday, hosted by Chris Yates. In January of this year, Adam Jorgensen and I joked around in a video that was used for the SQL Server 2012 launch. We were asked about SQLFamily, and we said how we were like brothers – how we could drive each other crazy (the look he gave me as I patted his stomach was priceless), but that we’d still look out for each other, just like in a real family. And this is really true. Last week at the PASS Summit, there was a lot going on. I was busy as always, as were many others. People told me their good news, their awful news, and some whinged to me about other people who were driving them crazy. But throughout this, people in the SQL Server community genuinely want the best for each other. I’m sure there are exceptions, but I don’t see much of this. Australians aren’t big on cheering for each other. Neither are the English. I think we see it as an American thing. It could be easy for me to consider that the SQL Community that I see at the PASS Summit is mainly there because it’s a primarily American organisation. But when you speak to people like sponsors, or people involved in several types of communities, you quickly hear that it’s not just about that – that PASS has something special. It goes beyond cheering, it’s a strong desire to see each other succeed. I see MVPs feel disappointed for those people who don’t get awarded. I see Summit speakers concerned for those who missed out on the chance to speak. I see chapter leaders excited about the opportunity to help other chapters. And throughout, I see a gentleness and love for people that you rarely see outside the church (and sadly, many churches don’t have it either). Chris points out that the M-W dictionary defined community as “a unified body of individuals”, and I feel like this is true of the SQL Server community. It goes deeper though. It’s not just unity – and we’re most definitely different to each other – it’s more than that. We all want to see each other grow. We all want to pull ourselves up, to serve each other, and to grow PASS into something more than it is today. In that other post of mine I wrote a bit about Paul White’s experience at his first Summit. His missus wrote to me on Facebook saying that she welled up over it. But that emotion was nothing about what I wrote – it was about the reaction that the SQL Community had had to Paul. Be proud of it, my SQL brothers and sisters, and never lose it.

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• SQL Community – stronger than ever

  - by Rob Farley

  I posted a few hours ago about a reflection of the Summit, but I wanted to write another one for this month’s T-SQL Tuesday, hosted by Chris Yates. In January of this year, Adam Jorgensen and I joked around in a video that was used for the SQL Server 2012 launch. We were asked about SQLFamily, and we said how we were like brothers – how we could drive each other crazy (the look he gave me as I patted his stomach was priceless), but that we’d still look out for each other, just like in a real family. And this is really true. Last week at the PASS Summit, there was a lot going on. I was busy as always, as were many others. People told me their good news, their awful news, and some whinged to me about other people who were driving them crazy. But throughout this, people in the SQL Server community genuinely want the best for each other. I’m sure there are exceptions, but I don’t see much of this. Australians aren’t big on cheering for each other. Neither are the English. I think we see it as an American thing. It could be easy for me to consider that the SQL Community that I see at the PASS Summit is mainly there because it’s a primarily American organisation. But when you speak to people like sponsors, or people involved in several types of communities, you quickly hear that it’s not just about that – that PASS has something special. It goes beyond cheering, it’s a strong desire to see each other succeed. I see MVPs feel disappointed for those people who don’t get awarded. I see Summit speakers concerned for those who missed out on the chance to speak. I see chapter leaders excited about the opportunity to help other chapters. And throughout, I see a gentleness and love for people that you rarely see outside the church (and sadly, many churches don’t have it either). Chris points out that the M-W dictionary defined community as “a unified body of individuals”, and I feel like this is true of the SQL Server community. It goes deeper though. It’s not just unity – and we’re most definitely different to each other – it’s more than that. We all want to see each other grow. We all want to pull ourselves up, to serve each other, and to grow PASS into something more than it is today. In that other post of mine I wrote a bit about Paul White’s experience at his first Summit. His missus wrote to me on Facebook saying that she welled up over it. But that emotion was nothing about what I wrote – it was about the reaction that the SQL Community had had to Paul. Be proud of it, my SQL brothers and sisters, and never lose it.

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• Referencing a picture in another DLL in Silverlight and Windows Phone 7

  - by Laurent Bugnion

  This one has burned me a few times, so here is how it works for future reference: Usually, when I add an Image control into a Silverlight application, and the picture it shows is local (as opposed to loaded from the web), I set the picture’s Build Action to Content, and the Copy to Output Directory to Copy if Newer. What the compiler does then is to copy the picture to the bin\Debug folder, and then to pack it into the XAP file. In XAML, the syntax to refer to this local picture is: <Image Source="/Images/mypicture.jpg" Width="100" Height="100" /> And in C#: return new BitmapImage(new Uri( "/Images/mypicture.jpg", UriKind.Relative)); One of the features of Silverlight is to allow referencing content (pictures, resource dictionaries, sound files, movies etc…) located in a DLL directly. This is very handy because just by using the right syntax in the URI, you can do this in XAML directly, for example with: <Image Source="/MyApplication;component/Images/mypicture.jpg" Width="100" Height="100" /> In C#, this becomes: return new BitmapImage(new Uri( "/MyApplication;component/Images/mypicture.jpg", UriKind.Relative)); Side note: This kind of URI is called a pack URI and they have been around since the early days of WPF. There is a good tutorial about pack URIs on MSDN. Even though it refers to WPF, it also applies to Silverlight Side note 2: With the Build Action set to Content, you can rename the XAP file to ZIP, extract all the files, change the picture (but keep the same name), rezip the whole thing and rename again to XAP. This is not possible if the picture is embedded in an assembly! So what’s the catch? Well the catch is that this does not work if you set the Build Action to Content. It’s actually pretty simple to explain: The pack URI above tells the Silverlight runtime to look within an assembly named MyOtherAssembly for a file named MyPicture.jpg in the Images folder. If the file is included as Content, however, it is not in the assembly. Silverlight does not find it, and silently returns nothing. The image is not displayed. And the fix? The fix, for class libraries, is to set the Build Action to Resource. With this, the picture will gets packed into the DLL itself. Of course, this will increase the size of the DLL, and any change to the picture will require recompiling the class library, which is not ideal. But in the cases where you want to distribute pictures (icons etc) together with a plug-in assembly, well, this is a good way to have everything in the same place Happy coding, Laurent   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• Common SOA Problems by C2B2

  - by JuergenKress

  SOA stands for Service Oriented Architecture and has only really come together as a concrete approach in the last 15 years or so, although the concepts involved have been around for longer. Oracle SOA Suite is based around the Service Component Architecture (SCA) devised by the Open SOA collaboration of companies including Oracle and IBM. SCA, as used in SOA suite, is designed as a way to crystallise the concepts of SOA into a standard which ensures that SOA principles like the separation of application and business logic are maintained. Orchestration or Integration? A common thing to see with many people who are beginning to either build a new SOA based infrastructure, or move an old system to be service oriented, is confusion in the purpose of SOA technologies like BPEL and enterprise service buses. For a lot of problems, orchestration tools like BPEL or integration tools like an ESB will both do the job and achieve the right objectives; however it’s important to remember that, although a hammer can be used to drive a screw into wood, that doesn’t mean it’s the best way to do it. Service Integration is the act of connecting components together at a low level, which usually results in a single external endpoint for you to expose to your customers or other teams within your organisation – a simple product ordering system, for example, might integrate a stock checking service and a payment processing service. Process Orchestration, however, is generally a higher level approach whereby the (often externally exposed) service endpoints are brought together to track an end-to-end business process. This might include the earlier example of a product ordering service and couple it with a business rules service and human task to handle edge-cases. A good (but not exhaustive) rule-of-thumb is that integrations performed by an ESB will usually be real-time, whereas process orchestration in a SOA composite might comprise processes which take a certain amount of time to complete, or have to wait pending manual intervention. BPEL vs BPMN For some, with pre-existing SOA or business process projects, this decision is effectively already made. For those embarking on new projects it’s certainly an important consideration for those using Oracle SOA software since, due to the components included in SOA Suite and BPM Suite, the choice of which to buy is determined by what they offer. Oracle SOA suite has no BPMN engine, whereas BPM suite has both a BPMN and a BPEL engine. SOA suite has the ESB component “Mediator”, whereas BPM suite has none. Decisions must be made, therefore, on whether just one or both process modelling languages are to be used. The wrong decision could be costly further down the line. Design for performance: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: C2B2,SOA best practice,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Mise à jour Partner Enablement Oracle University (novembre)

  - by swalker

  Executive overview of Oracle Fusion Applications in 1-day from your desktop Designed from the ground up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Oracle Fusion Applications are 100% open-standards-based business applications that set a new standard for the way we innovate, work, and adopt technology. Learn more about them: Oracle University has scheduled a 1–day executive overview as a Live Virtual Class on the following dates: 1 December 2 December Your OPN discount applies to the standard price shown on the website. New In Class and Online dates will be shared on education.oracle.com. Book online or contact your local Oracle University representative for scheduling requests and more information. Deux nouvelles formations intensives OPN Only Boot Camps Les formations OPN Only Boot Camps suivantes viennent d'être mises à disposition : Formation technique intensive de 3 jours Oracle Exadata 11g  : Vous prépare à devenir un Spécialiste certifié de l’implémentation Oracle Exadata 11g Actuellement prévue en Allemagne, au Royaume-Uni Possibilité d'organisation dans tous les pays Dates des classes virtuelles en direct : 15-17 fév. 2012 & 16-18 mai 2012 Formation intensive de 5 jours Oracle BI Enterprise Edition 11g Implementation Actuellement prévue en Suède Possibilité d'organisation dans tous les pays Consulter le calendrier complet des formations OPN Only Boot Camp. Nouveautés du côté des certifications : Java SE 7 Soyez parmi les premiers à obtenir la certification Java SE 7 . Les examens suivants sont depuis peu disponibles en bêta test : Code et intitulé de l'examen Filière de certification 1Z1-805 Upgrade to Java SE 7 Programmer (Bêta jusqu'au 17 déc. 2011) Professionnel certifié Oracle (Certified Professional), Programmeur Java SE 7 1Z1-803 Java SE 7 Programmer I (Bêta jusqu'au 17 déc. 2011) Associé certifié Oracle (Certified Associate), Programmeur Java SE 7 Un examen bêta vous confère deux avantages distincts : vous serez parmi les premiers à obtenir la certification, vous bénéficiez d'un tarif réduit. Les examens bêta peuvent être passés dans n'importe quel Centre de test Pearson VUE. Nouveaux cours Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Nouveaux cours - Cliquez ici pour en savoir plus. Vos partenaires souhaitent-ils obtenir le point de vue des experts de l'Oracle University ? Conseillez-leur de consulter les newsletters suivantes de l'Oracle University " href="http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=289&p_nl=tech" target="_blank">Newsletters Technologie Newsletters Applications Restez connecté à Oracle University : OracleMix Twitter LinkedIn Facebook

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• Test your internet connection - Emtel Mobile Internet

  After yesterday's report on Emtel Fixed Broadband (I'm still wondering where the 'fixed' part is), I did the same tests on Emtel Mobile Internet. For this I'm using the Huawei E169G HSDPA USB stick, connected to the same machine. Actually, this is my fail-safe internet connection and the system automatically switches between them if a problem, let's say timeout, etc. has been detected on the main line. For better comparison I used exactly the same servers on Speedtest.net. The results Following are the results of Rose Hill (hosted by Emtel) and respectively Frankfurt, Germany (hosted by Vodafone DE): Speedtest.net result of 31.05.2013 between Flic en Flac and Rose Hill, Mauritius (Emtel - Mobile Internet) Speedtest.net result of 31.05.2013 between Flic en Flac and Frankfurt, Germany (Emtel - Mobile Internet) As you might easily see, there is a big difference in speed between national and international connections. More interestingly are the results related to the download and upload ratio. I'm not sure whether connections over Emtel Mobile Internet are asymmetric or symmetric like the Fixed Broadband. Might be interesting to find out. The first test result actually might give us a clue that the connection could be asymmetric with a ratio of 3:1 but again I'm not sure. I'll find out and post an update on this. It depends on network coverage Later today I was on tour with my tablet, a Samsung Galaxy Tab 10.1 (model GT-P7500) running on Android 4.0.4 (Ice Cream Sandwich), and did some more tests using the Speedtest.net app. The results are actually as expected and in areas with better network coverage you will get better results after all. At least, as long as you stay inside the national networks. For anything abroad, it doesn't really matter. But see for yourselves: Speedtest.net result of 31.05.2013 between Cascavelle and servers in Rose Hill, Mauritius (Emtel - Mobile Internet), Port Louis, Mauritius and Kuala Lumpur, Malaysia It's rather shocking and frustrating to see how the speed on international destinations goes down. And the full capability of the tablet's integrated modem (HSDPA: 21 Mbps; HSUPA: 5.76 Mbps) isn't used, too. I guess, this demands more tests in other areas of the island, like Ebene, Pailles or Port Louis. I'll keep you updated... The question remains: Alternatives? After the publication of the test results on Fixed Broadband I had some exchange with others on Facebook. Sadly, it seems that there are really no alternatives to what Emtel is offering at the moment. There are the various internet packages by Mauritius Telecom feat. Orange, like ADSL, MyT and Mobile Internet, and there is Bharat Telecom with their Bees offer which is currently limited to Ebene and parts of Quatre Bornes.

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• Can't save data for a member in a data form

  - by RahulS

  Implied sharing is an old thing everyone knows the reasons and solutions of that, still little theory about that: With Essbase implied sharing, some members are shared even if you do not explicitly set them as shared. These members are implied shared members. When an implied share relationship is created, each implied member assumes the other member’s value. Essbase assumes (or implies) a shared member relationship in these situations: 1. A parent has only one child 2. A parent has only one child that consolidates to the parent In a Planning form that contains members with an implied sharing relationship, when a value is added for the parent, the child assumes the same value after the form is saved. Likewise, if a value is added for the child, the parent usually assumes the same value after a form is saved.For example, when a calculation script or load rule populates an implied share member, the other implied share member assumes the value of the member populated by the calculation script or load rule. The last value calculated or imported takes precedence. The result is the same whether you refer to the parent or the child as a variable in a calculation script. For more information have a look at: http://docs.oracle.com/cd/E17236_01/epm.1112/hp_admin_11122/ch14s11.html Now the issue which we are going to talk about is We loose data on save even when the parent is dynamic calc and has a single child. A dynamic calc parent to a single child:  If we design the form with following selection: In the data form we will find parent below the member and this is by design whenever you make a selection using commands to select all the member below parent, always children will appear before the parent: Lets try to enter data, Save it Now, try to change the way we selected members Here we go: Now the question again why this behavior: 1. Data from Planning data form passes to Essbase row by row, 2. Because in data form the child member appears before the parent, 3. First, data goes to Essbase for child (SingleStoreChild), 4. Then when Planning passes the data for parent there was #Missing or No data,  5. Over writes the data to #missing. PS: As we know that dynamic calc members are calculated on the fly they are not allocated with any memory in the Essbase, here the parent was dynamic calc and it was pointing to same memory as child in the background, when Planning was passing data to Essbase for second row it has updated the child with missing data.(Little confusing, let me know if you need more explanation) 6. As one of the solutions just change the order of appearance of parent and child. Cheers..!!! Rahul S. https://www.facebook.com/pages/HyperionPlanning/117320818374228

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• Training a 'replacement', how to enforce standards?

  - by Mohgeroth

  Not sure that this is the right stack exchange site to ask this of, but here goes... Scope I work for a small company that employs a few hundred people. The development team for the company is small and works out of visual foxpro. A specific department in the company hired me in as a 'lone gunman' to fix and enhance a pre-existing invoicing system. I've successfully taken an Access application that suffered from a lot of risks and limitations and converted it into a C# application driven off of a SQL server backend. I have recently obtained my undergraduate and am no expert by any means. To help make up for that I've felt that earning microsoft certifications will force me to understand more about .net and how it functions. So, after giving my notice with 9 months in advance, 3 months ago a replacement finally showed up. Their role is to learn what I have been designing to an attempt to support the applications designed in C#. The Replacement Fresh out of college with no real-world work experience, the first instinct for anything involving data was and still is listboxes... any time data is mentioned the list box is the control of choice for the replacement. This has gotten to the point, no matter how many times I discuss other controls, where I've seen 5 listboxes on a single form. Classroom experience was almost all C++ console development. So, an example of where I have concern is in a winforms application: Users need to key Reasons into a table to select from later. Given that I know that a strongly typed data set exists, I can just drag the data source from the toolbox and it would create all of this for me. I realize this is a simple example but using databinding is the key. For the past few months now we have been talking about the strongly typed dataset, how to use it and where it interacts with other controls. Data sets, how they work in relation to binding sources, adapters and data grid views. After handing this project off I expected questions about how to implement these since for me this is the way to do it. What happened next simply floors me: An instance of an adapter from the strongly typed dataset was created in the activate event of the form, a table was created and filled with data. Then, a loop was made to manually add rows to a listbox from this table. Finally, a variable was kept to do lookups to figure out what ID the record was for updates if required. How do they modify records you ask? That was my first question too. You won't believe how simple it is, all you do it double click and they type into a pop-up prompt the new value to change it to. As a data entry operator, all the modal popups would drive me absolutely insane. The final solution exceeds 100 lines of code that must be maintained. So my concern is that none of this is sinking in... the department is only allowed 20 hours a week of their time. Up until last week, we've only been given 4-5 hours a week if I'm lucky. The past week or so, I've been lucky to get 10. Question WHAT DO I DO?! I have 4 weeks left until I leave and they fully 'support' this application. I love this job and the opportunity it has given me but it's time for me to spread my wings and find something new. I am in no way, shape or form convinced that they are ready to take over. I do feel that the replacement has the technical ability to 'figure it out' but instead of learning they just write code to do all of this stuff manually. If the replacement wants to code differently in the end, as long as it works I'm fine with that as horrifiying at it looks. However to support what I have designed they MUST to understand how it works and how I have used controls and the framework to make 'magic' happen. This project has about 40 forms, a database with over 30 some odd tables, triggers and stored procedures. It relates labor to invoices to contracts to projections... it's not as simple as it was three years ago when I began this project and the department is now in a position where they cannot survive without it. How in the world can I accomplish any of the following?: Enforce standards or understanding in constent design when the department manager keeps telling them they can do it however they want to Find a way to engage the replacement in active learning of the framework and system design that support must be given for Gracefully inform sr. management that 5-9 hours a week is simply not enough time to learn about the department, pre-existing processes, applications that need to be supported AND determine where potential enhancements to the system go... Yes I know this is a wall of text, thanks for reading through me but I simply don't know what I should be doing. For me, this job is a monster of a reference and things would look extremely bad if I left and things fell apart. How do I handle this?

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• The Buzz at the JavaOne Bookstore

  - by Janice J. Heiss

  I found my way to the JavaOne bookstore, a hub of activity. Who says brick and mortar bookstores are dead? I asked what was hot and got two answers: Hadoop in Practice by Alex Holmes was doing well. And Scala for the Impatient by noted Java Champion Cay Horstmann also seemed to be a fast seller. Hadoop in PracticeHadoop is a framework that organizes large clusters of computers around a problem. It is touted as especially effective for large amounts of data, and is use such companies as  Facebook, Yahoo, Apple, eBay and LinkedIn. Hadoop in Practice collects nearly 100 Hadoop examples and presents them in a problem/solution format with step by step explanations of solutions and designs. It’s very much a participatory book intended to make developers more at home with Hadoop.The author, Alex Holmes, is a senior software engineer with more than 15 years of experience developing large-scale distributed Java systems. For the last four years, he has gained expertise in Hadoop solving Big Data problems across a number of projects. He has presented at JavaOne and Jazoon and is currently a technical lead at VeriSign.At this year’s JavaOne, he is presenting a session with VeriSign colleague, Karthik Shyamsunder called “Java: A Perfect Platform for Data Science” where they will explain how the Java platform has emerged as a perfect platform for practicing data science, and also talk about such technologies as Hadoop, Hive, Pig, HBase, Cassandra, and Mahout. Scala for the ImpatientSan Jose State University computer science professor and Java Champion Cay Horstmann is the principal author of the highly regarded Core Java. Scala for the Impatient is a basic, practical introduction to Scala for experienced programmers. Horstmann has a presentation summarizing the themes of his book on at his website. On the final page he offers an enticing summary of his conclusions:* Widespread dissatisfaction with Java + XML + IDEs               --Don't make me eat Elephant again * A separate language for every problem domain is not efficient               --It takes time to master the idioms* ”JavaScript Everywhere” isn't going to scale* Trend is towards languages with more expressive power, less boilerplate* Will Scala be the “one ring to rule them”?* Maybe              --If it succeeds in industry             --If student-friendly subsets and tools are created The popularity of both books echoed comments by IBM Distinguished Engineer Jason McGee who closed his part of the Sunday JavaOne keynote by pointing out that the use of Java in complex applications is increasingly being augmented by a host of other languages with strong communities around them – JavaScript, JRuby, Scala, Python and so forth. Java developers increasingly must know the strengths and weaknesses of such languages going forward.

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• What to use C++ for?

  - by futlib

  I really love C++. However, I'm struggling to find good uses for it lately. It is still the language to use if you're building huge systems with huge performance requirements. Like backend/infrastructure code at Google and Facebook, or high-end games. But I don't get to do stuff like that. It's also a good choice for code that runs close to the hardware. I'd like to do more low-level stuff, but it isn't part of my job, and I can't think of useful private projects that would involve that. Traditionally, C++ was also a good choice for rich client applications, but those are mostly written in C# and Obj-C lately - and aren't really that important anymore, with everything being a web app. Or a mobile app, which are mostly written in Obj-C and Java. And of course, web-based desktop and mobile apps are quite prominent, too. At my job, I work mostly on web applications, using Java, JavaScript and Groovy. Java is a good/popular choice for non-Google-scale backends, Groovy (or Python, or Ruby or Node.js) is pretty good for the server-side of web apps and JavaScript is the only real choice for the client-side. Even the little games I'm writing in my spare time are lately mostly written in JavaScript, so they can run in the browser. So what would you suggest I could use C++ for? I'm aware that this question is very similar. However, I don't want to learn C++, I was a professional C++ programmer for years. I want to keep doing it and find good new use cases for it. I know that I can use C++ for web apps/games. I could even compile C++ to JavaScript with Emscripten. However, it doesn't seem like a good idea. I'm looking for something C++ is really good at to stay competent in the language. If your answer is: Just give up and forget C++, you'll probably never need it again, so be it.

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• Solita Oy Achieves Oracle PartnerNetwork Specialization

  - by michaela.seika(at)oracle.com

  Helsinki, February 2, 2011 - Solita Oy, a member of the Oracle® PartnerNetwork (OPN), is the first Finnish enterprise to achieve OPN Specialized status for customer-specific systems integration and software solutions.To achieve a Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Solita Oy has been recognized by Oracle for its expertise in customer-specific systems integration and software solutions, achieved through competency development and demonstrated by the company's business results and proven success in implementing customer projects. "Solita and Oracle have cooperated for a long time, and we have been an Oracle partner for many years. We believe that the renewed partner program and the new partnership level that we have achieved will open up new opportunities for a closer collaboration with Oracle. Our increased focus on systems integration solutions and the stepping up of our specialized knowledge of SOA will enable us to provide even better solutions for our customers," said Jari Niska, Chief Executive Officer, Solita Oy. "Solita has shown trust and belief in Oracle's technology and in the business opportunities arising with it. They have contributed to building our cooperation in a consistent and systematic way. Achieving a Specialized status in our partner program is a natural further step in our close and committed cooperation. It strengthens our trust in our ability to be able to increase both turnover and profitability together," said Juha Kaskirinne, Alliances and Channel Leader, Oracle Finland Oy.  About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners or connect with the Oracle Partner community at OPN on Twitter, OPN on Facebook, OPN on LinkedIn, and OPN on YouTube. About Solita Oy Solita Oy is a Finnish company dedicated to developing demanding information system solutions and IT professional services. Solita's customers include prominent Finnish companies and public organizations. Solita's turnover in 2010 was about 17 million euros. The company was founded in 1996 and has over 170 employees. Further information: www.solita.fiFurther information Jari Niska, CEO, Solita Oy, tel. +358 40 524 6400, [email protected] Kaskirinne, A&C Leader Finland, Oracle Finland Oy, tel. +358 40 506 3592, [email protected]

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• Customer Experience and BPM – From Efficiency to Engagement

  - by Ajay Khanna

  Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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• Partner Webcast – Oracle SOA Suite 12c: Connect 4 Cloud, Mobile, IoT with On-premise - August 28th 2014

  - by JuergenKress

  Thursday August 28th 2014 SOA Suite 12c Webcast The pace of new business projects continues to grow from increasing customer self-service to seamlessly connecting all your back office and in-the-field applications. At the same time increased integration complexity may seem inevitable as organizations are suddenly faced with the requirement to support three new integration challenges: » Cloud Integration - integrate with the cloud, rapidly integrate a growing list of cloud applications with existing applications » Mobile Integration - the urgency to mobile-enable existing applications » IoT Integration - begin development on the latest trend of connecting Internet of Things (IoT) devices to your existing infrastructure. Join this webcast to get an overview of what is in Java 8 from a business perspective and how with Java 8, you are uniquely positioned to extend innovation in your solutions through the largest, open, standards-based, community-driven platform. Oracle SOA Suite 12c Oracle SOA Suite 12c, the latest version of the industry’s most complete and unified application integration and SOA solution, aims to simplify, accelerate and optimize integrations. Oracle SOA Suite 12c and its associated products, Oracle Managed File Transfer, Oracle Cloud and Application Adapters, B2B and healthcare integration, offer the industry’s most highly integrated platform for solving the increased integration challenges. Oracle SOA Suite 12c is a complete, integrated and best-of-breed platform. It enables next generation integration capabilities through A unified toolset for the development of services and composite applications. A standards-based platform that is service enabled and easily consumable by modern web applications, allowing enterprises to quickly and easily adapt to changes in their business and IT environments. Greater visibility, controls and analytics to govern how services and processes are deployed, reused and changed across their entire lifecycle. Join us to find out more about the new features of Oracle SOA Suite 12c and how it enables you to reduce time to market for new project integration and to reduce integration cost and complexity. Oracle SOA Suite is the ability to simplify by integrating the disparate requirements of cloud, mobile, and IoT devices with existing on-premise applications. Agenda: Oracle SOA Suite 12c new Features Cloud Integration Mobile Enablement Interent of Things (IoT) Summary - Q&A For details please visit our registration page here. Thursday, Aug 28th 2014 10am CET  (9am GMT / 11am EEST SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: SOA Suite 12c,Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress,SOA

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• NEW: Oracle Certification Exam Preparation Seminars

  - by Harold Green

  Hi Everyone, I am really excited about a new offering that we are announcing this week - Oracle Certification Exam Preparation Seminars. These are something that will make a big difference for many of you in your efforts to become certified and move your career forward. They are also something that have previously only been available (but very popular) to the limited number of customers who have attended our annual conferences in San Francisco (Oracle OpenWorld and JavaOne). These are the first in a series of offerings that we are releasing over the next few months. So for those of you either preparing or considering Oracle certification - keep watching here on the blog, Facebook, Twitter and the Oracle Certification website for additional announcements related to our most popular certification areas. Details of the new Exam Preparation Seminars are found below: NEW: ORACLE CERTIFICATION EXAM PREPARATION SEMINARS Becoming Oracle certified is a great way to build your career, gain additional credibility and improve your earning power. We know that the decision to become certified is not trivial. Our surveys indicate that people consider their time investment a critical factor in their decision to become certified. Your time is important. In order to help candidates maximize the efficiency of their study time we are releasing a new series of video-based seminars called Exam Preparation Seminars. These seminars are patterned after the extremely popular Exam Cram sessions that until now have only been available at our annual customer conferences (Oracle Open World and JavaOne). Beginning today they are now available to anyone, anywhere as a part of this Exam Prep Seminar series. Features: Fast-paced objective by objective review of the exam topics - led by top Oracle University instructors 24/7 access through Oracle University's training on demand platform. Ability to re-watch all or part of the the seminar. All the conveniences of video-based training: start, stop, fast-forward, skip, rewind, review. Tips that will help you better understand what you need to know to pass the exam. The Exam Preparation Seminars are meant to help anyone with a working knowledge of the technology get that extra boost to help them finalize their preparation, and will help anyone who wants a better understanding of the the depth and breadth of the exam topics and objectives. Benefits: Save time by understanding what you should study. Makes you efficient because you will understand the breadth and depth of each of the exam topics. Helps you create a better, more efficient study plan. Improves your confidence in your skills and ability to pass the certification exam. Exam Preparation Seminars are available individually, or in convenient Value Packages (which include the Exam Preparation Seminar, and an exam voucher which includes one free-retake if you need it). Currently we are releasing two seminars - one for DBA SQL and one for DBA Administration I. Additional offerings are in process. Find out more: General WEB: Oracle Certification Exam Preparation Seminars VIDEO: Exam Preparation Seminars Promo (1:27) Oracle Database Administration I (11g, 10g) VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16) Oracle Database SQL VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16)

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• Relative cam movement and momentum on arbitrary surface

  - by user29244

  I have been working on a game for quite long, think sonic classic physics in 3D or tony hawk psx, with unity3D. However I'm stuck at the most fundamental aspect of movement. The requirement is that I need to move the character in mario 64 fashion (or sonic adventure) aka relative cam input: the camera's forward direction always point input forward the screen, left or right input point toward left or right of the screen. when input are resting, the camera direction is independent from the character direction and the camera can orbit the character when input are pressed the character rotate itself until his direction align with the direction the input is pointing at. It's super easy to do as long your movement are parallel to the global horizontal (or any world axis). However when you try to do this on arbitrary surface (think moving along complex curved surface) with the character sticking to the surface normal (basically moving on wall and ceiling freely), it seems harder. What I want is to achieve the same finesse of movement than in mario but on arbitrary angled surfaces. There is more problem (jumping and transitioning back to the real world alignment and then back on a surface while keeping momentum) but so far I didn't even take off the basics. So far I have accomplish moving along the curved surface and the relative cam input, but for some reason direction fail all the time (point number 3, the character align slowly to the input direction). Do you have an idea how to achieve that? Here is the code and some demo so far: The demo: https://dl.dropbox.com/u/24530447/flash%20build/litesonicengine/LiteSonicEngine5.html Camera code: using UnityEngine; using System.Collections; public class CameraDrive : MonoBehaviour { public GameObject targetObject; public Transform camPivot, camTarget, camRoot, relcamdirDebug; float rot = 0; //---------------------------------------------------------------------------------------------------------- void Start() { this.transform.position = targetObject.transform.position; this.transform.rotation = targetObject.transform.rotation; } void FixedUpdate() { //the pivot system camRoot.position = targetObject.transform.position; //input on pivot orientation rot = 0; float mouse_x = Input.GetAxisRaw( "camera_analog_X" ); // rot = rot + ( 0.1f * Time.deltaTime * mouse_x ); // wrapAngle( rot ); // //when the target object rotate, it rotate too, this should not happen UpdateOrientation(this.transform.forward,targetObject.transform.up); camRoot.transform.RotateAround(camRoot.transform.up,rot); //debug the relcam dir RelativeCamDirection() ; //this camera this.transform.position = camPivot.position; //set the camera to the pivot this.transform.LookAt( camTarget.position ); // } //---------------------------------------------------------------------------------------------------------- public float wrapAngle ( float Degree ) { while (Degree < 0.0f) { Degree = Degree + 360.0f; } while (Degree >= 360.0f) { Degree = Degree - 360.0f; } return Degree; } private void UpdateOrientation( Vector3 forward_vector, Vector3 ground_normal ) { Vector3 projected_forward_to_normal_surface = forward_vector - ( Vector3.Dot( forward_vector, ground_normal ) ) * ground_normal; camRoot.transform.rotation = Quaternion.LookRotation( projected_forward_to_normal_surface, ground_normal ); } float GetOffsetAngle( float targetAngle, float DestAngle ) { return ((targetAngle - DestAngle + 180)% 360) - 180; } //---------------------------------------------------------------------------------------------------------- void OnDrawGizmos() { Gizmos.DrawCube( camPivot.transform.position, new Vector3(1,1,1) ); Gizmos.DrawCube( camTarget.transform.position, new Vector3(1,5,1) ); Gizmos.DrawCube( camRoot.transform.position, new Vector3(1,1,1) ); } void OnGUI() { GUI.Label(new Rect(0,80,1000,20*10), "targetObject.transform.up : " + targetObject.transform.up.ToString()); GUI.Label(new Rect(0,100,1000,20*10), "target euler : " + targetObject.transform.eulerAngles.y.ToString()); GUI.Label(new Rect(0,100,1000,20*10), "rot : " + rot.ToString()); } //---------------------------------------------------------------------------------------------------------- void RelativeCamDirection() { float input_vertical_movement = Input.GetAxisRaw( "Vertical" ), input_horizontal_movement = Input.GetAxisRaw( "Horizontal" ); Vector3 relative_forward = Vector3.forward, relative_right = Vector3.right, relative_direction = ( relative_forward * input_vertical_movement ) + ( relative_right * input_horizontal_movement ) ; MovementController MC = targetObject.GetComponent<MovementController>(); MC.motion = relative_direction.normalized * MC.acceleration * Time.fixedDeltaTime; MC.motion = this.transform.TransformDirection( MC.motion ); //MC.transform.Rotate(Vector3.up, input_horizontal_movement * 10f * Time.fixedDeltaTime); } } Mouvement code: using UnityEngine; using System.Collections; public class MovementController : MonoBehaviour { public float deadZoneValue = 0.1f, angle, acceleration = 50.0f; public Vector3 motion ; //-------------------------------------------------------------------------------------------- void OnGUI() { GUILayout.Label( "transform.rotation : " + transform.rotation ); GUILayout.Label( "transform.position : " + transform.position ); GUILayout.Label( "angle : " + angle ); } void FixedUpdate () { Ray ground_check_ray = new Ray( gameObject.transform.position, -gameObject.transform.up ); RaycastHit raycast_result; Rigidbody rigid_body = gameObject.rigidbody; if ( Physics.Raycast( ground_check_ray, out raycast_result ) ) { Vector3 next_position; //UpdateOrientation( gameObject.transform.forward, raycast_result.normal ); UpdateOrientation( gameObject.transform.forward, raycast_result.normal ); next_position = GetNextPosition( raycast_result.point ); rigid_body.MovePosition( next_position ); } } //-------------------------------------------------------------------------------------------- private void UpdateOrientation( Vector3 forward_vector, Vector3 ground_normal ) { Vector3 projected_forward_to_normal_surface = forward_vector - ( Vector3.Dot( forward_vector, ground_normal ) ) * ground_normal; transform.rotation = Quaternion.LookRotation( projected_forward_to_normal_surface, ground_normal ); } private Vector3 GetNextPosition( Vector3 current_ground_position ) { Vector3 next_position; // //-------------------------------------------------------------------- // angle = 0; // Vector3 dir = this.transform.InverseTransformDirection(motion); // angle = Vector3.Angle(Vector3.forward, dir);// * 1f * Time.fixedDeltaTime; // // if(angle > 0) this.transform.Rotate(0,angle,0); // //-------------------------------------------------------------------- next_position = current_ground_position + gameObject.transform.up * 0.5f + motion ; return next_position; } } Some observation: I have the correct input, I have the correct translation in the camera direction ... but whenever I attempt to slowly lerp the direction of the character in direction of the input, all I get is wild spin! Sad Also discovered that strafing to the right (immediately at the beginning without moving forward) has major singularity trapping on the equator!! I'm totally lost and crush (I have already done a much more featured version which fail at the same aspect)

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• Profiling Startup Of VS2012 &ndash; YourKit Profiler

  - by Alois Kraus

  The YourKit (v7.0.5) profiler is interesting in terms of price (79€ single place license, 409€ + 1 year support and upgrades) and feature set. You do get a performance and memory profiler in one package for which you normally need also to pay extra from the other vendors. As an interesting side note the profiler UI is written in Java because they do also sell Java profilers with the same feature set. To get all methods of a VS startup you need first to configure it to include System* in the profiled methods and you need to configure * to measure wall clock time. By default it does record only CPU times which allows you to optimize CPU hungry operations. But you will never see a Thread.Sleep(10000) in the profiler blocking the UI in this mode. It can profile as all others processes started from within the profiler but it can also profile the next or all started processes. As usual it can profile in sampling and tracing mode. But since it is a memory profiler as well it does by default also record all object allocations > 1MB. With allocation recording enabled VS2012 did crash but without allocation recording there were no problems. The CPU tab contains the time line of the application and when you click in the graph you the call stacks of all threads at this time. This is really a nice feature. When you select a time region you the CPU Usage estimation for this time window. I have seen many applications consuming 100% CPU only because they did create garbage like crazy. For this is the Garbage Collection tab interesting in conjunction with a time range. This view is like the CPU table only that the CPU graph (green) is missing. All relevant information except for GCs/s is already visible in the CPU tab. Very handy to pinpoint excessive GC or CPU bound issues. The Threads tab does show the thread names and their lifetime. This is useful to see thread interactions or which thread is hottest in terms of CPU consumption. On the CPU tab the call tree does exist in a merged and thread specific view. When you click on a method you get below a list of all called methods. There you can sort for methods with a high own time which are worth optimizing. In the Method List you can select which scope you want to see. Back Traces are the methods which did call you. Callees ist the list of methods called directly or indirectly by your method as a flat list. This is not a call stack but still very useful to see which methods were slow so you can see the “root” cause quite quickly without the need to click trough long call stacks. The last view Merged Calles is a call stacked view of the previous view. This does help a lot to understand did call each method at run time. You would get the same view with a debugger for one call invocation but here you get the full statistics (invocation count) as well. Since YourKit is also a memory profiler you can directly see which objects you have on your managed heap and which objects do hold most of your precious memory. You can in in the Object Explorer view also examine the contents of your objects (strings or whatsoever) to get a better understanding which objects where potentially allocating this stuff.   YourKit is a very easy to use combined memory and performance profiler in one product. The unbeatable single license price makes it very attractive to straightly buy it. Although it is a Java UI it is very responsive and the memory consumption is considerably lower compared to dotTrace and ANTS profiler. What I do really like is to start the YourKit ui and then start the processes I want to profile as usual. There is no need to alter your own application code to be able to inject a profiler into your new started processes. For performance and memory profiling you can simply select the process you want to investigate from the list of started processes. That's the way I like to use profilers. Just get out of the way and let the application run without any special preparations.   Next: Telerik JustTrace

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