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• CEO Is the New CRM

  - by andrea.mulder

  Danny Rippon launched his blogging career last week with The Marketer outlining how CRM has evolved from managing customer data to 'CEM' - Customer Experience Management, and for true market leaders it is moving towards 'CEO' - Customer Experience Optimisation. Or as we like to say here in the states Customer Experience Optimization (with a "z"). Click here to hear Danny's thought on why CEO Is the New CRM.

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• More Interactions. Better Interactions.

  - by andrea.mulder

  Only with Oracle CRM On Demand Release 17. Tune in TOMORROW for a live webcast with Anthony Lye, senior vice president of CRM, Tuesday, March 30st at 9:00am PDT / 4:00pm GMT to learn how you can increase sales effectiveness with Oracle CRM On Demand Release 17. Click here to register.

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• Oracle Launches Something Cool for CRM

  - by andrea.mulder

  By Esteban Kolsky, CRM Intelligence and Strategy, March 31 Remember CRM? That stuff we used to do before Social CRM? The stuff that most people still do and need to continue to improve? Oracle does. Today they announced three CRM things: Siebel OnDemand release 17 with some clever life sciences complements, additions to the Oracle eBusiness Suite, and the Social Services Suite for Governments (part of a Siebel 8.2 release). I used to cover CRM and Government in a past life and I know that Social Services delivery is very complicated. For additional insights, read here.

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• Gartner Places Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

  - by andrea.mulder

  Through 2013, four major initiatives will dominate overall customer service strategies: Tying together service interaction channels Integrating social CRM capabilities Analyzing the customer experience Apply business rules and knowledge in real time Gartner's Magic Quadrant for CRM Customer Service Contact Centers positions Oracle's Siebel CRM in the leaders quadrant.

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• Reflections based on distance from plane

  - by Andrea Benedetti

  Let's consider, for example, a surface like the volleyball court, we can see that legs and shoes of the players are reflected, with a blur effect, but body and stadium don't (as each object not near to the court). I've already made a reflection effect, but it works as a specular reflection, and I need to achieve an effect like the photo above. So, I would like to make a reflection that is based on the distance between the object and the plane, in this manner a close object would reflect more than an object that is positioned far away from the plane. What is the best way to achieve this effect? My first idea was to use the depth value (taken from the reflected camera), and use that value to blend between reflection and court. But I don't know if it's a correct way. Edit: as rendering engine I use Ogre that already provides a reflections system: reflecting the camera through a plane (obviously I can select the models to draw from the reflected camera). After a render to texture pass I can blend the reflected texture with the original plane. So, if possible, I'm looking for a way that best suits my system.

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• Sprite sheet generator

  - by Andrea Tucci

  I need to generate a sprite sheet with squared sprite for a 2D game. How can I generate a sprite sheet where each frame has x = y? The only think I have to do is to "insert" some blank space between sprites (in case y were x in the original sprite). Is there any program that I can use to trasform "irregular" sprite sheets to "squared" sprite sheets? An example of non-squared sprite sheet: http://spriters-resource.com/gameboy_advance/khcom/sheet/1138

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• DundeeWealth Selects Oracle CRM On Demand as Core Platform

  - by andrea.mulder

  "Oracle CRM On Demand enhances our existing Oracle platform, providing an integrated solution with incredible flexibility, mobility, agility and lowered total cost of ownership," said To Anh Tran, Senior Vice President of Business Transformation and Technology at DundeeWealth Inc. "Using Oracle as a partner in the expansion of DundeeWealth's CRM processes reinforces our client-centric approach to customer service and we believe it gives us a competitive advantage. As we begin our deployment, we are confident that Oracle is with us every step of the way." Click here to read more about more about DundeeWealth's plans.

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• Oracle Hyperion si conferma leader nel Magic Quadrant Gartner 2012

  - by Andrea Cravero

  L'edizione 2012 del Gartner Magic Quadrant for Corporate Performance Management Suites conferma la leadership Oracle Hyperion, che dura ininterrotta dal 2005. Secondo Gartner, "Oracle is a Leader in CPM suites, with one of the most widely distributed solutions in the market. Oracle Hyperion Enterprise Performance Management is recognized by CFOs worldwide. The vendor has a well-established partner channel, with both large and smaller CPM SI specialists. Hyperion skills are also plentiful among the independent consultant community, given the well-established products." "Oracle continues to innovate, bringing incremental improvements across the portfolio as well as new financial close management, disclosure management and predictive planning additions. Furthermore, Oracle has improved integration of Hyperion with the Oracle BI platform, and has improved planning performance, enabling Hyperion Planning to use Oracle Exalytics In-Memory Machine." Il rapporto completo è disponibile qui: Gartner: Magic Quadrant for Corporate Performance Management Suites, 2012 Buona lettura!

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• Monster's AI in an Action-RPG

  - by Andrea Tucci

  I'm developing an action rpg with some University colleagues. We've gotton to the monsters' AI design and we would like to implement a sort of "utility-based AI" so we have a "thinker" that assigns a numeric value on all the monster's decisions and we choose the highest (or the most appropriate, depending on monster's iq) and assign it in the monster's collection of decisions (like a goal-driven design pattern) . One solution we found is to write a mathematical formula for each decision, with all the important parameters for evaluation (so for a spell-decision we might have mp,distance from player, player's hp etc). This formula also has coefficients representing some of monster's behaviour (in this way we can alterate formulas by changing coefficients). I've also read how "fuzzy logic" works; I was fascinated by it and by the many ways of expansion it has. I was wondering how we could use this technique to give our AI more semplicity, as in create evaluations with fuzzy rules such as IF player_far AND mp_high AND hp_high THEN very_Desiderable (for a spell having an high casting-time and consume high mp) and then 'defuzz' it. In this way it's also simple to create a monster behaviour by creating ad-hoc rules for every monster's IQ category. But is it correct using fuzzy logic in a game with many parameters like an rpg? Is there a way of merging these two techniques? Are there better AI design techniques for evaluating monster's chooses?

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• Real-world use cases for Smalltalk

  - by Andrea Spadaccini

  Hello, I've been playing a bit with Smalltalk, and I found it interesting. I know that there are some classical examples of Smalltalk: the Smalltalk images themselves and the Seaside web framework, and that there are lots of in-house custom applications built using this language. I'd like to know if: there are computer applications actively used and developed apart from the ones I mentioned. there are software houses that use Smalltalk for doing their job when would you use Smalltalk instead of another language for developing from scratch a new application

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• Issue with CSS font color in Webkit in Lion (#444 looks darker than #333)

  - by Andrea

  I have a strange issue with Safari and Chrome Mac (19.0.1084.54) in OS X Lion. Here it is, very simply put: When I display it in a Webkit browser, text set in Helvetica Neue and color Hex #444 looks a little bolder, and therefore darker, than the same text with an Hex color value of #333. This does not happen at all in Snow Leopard with the exact same browsers (same version). Happens on any website I tried, so I know it's not something related to the CSS of my website. I tried to change it live through the Inspector and it really shows up. I made a little screencast to explain it better: http://goo.gl/prQAn (.mov - ~60MB) Anyone has ever experienced something like that?

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• Free Webcast: Oracle's Data Quality Solutions for Oracle Siebel CRM

  - by andrea.mulder

  Do you want to maximize cross-sell and upsell opportunities? Boost call center productivity? Reduce marketing costs? Improve customer retention? I believe the appropriate answers are "yes", "Yes", "YES", and "YES!!!" Attend this free webcast Oracle's Data Quality Solutions for Siebel CRM on Thursday, March 3rd at 11am PT and learn how to get more value out of your current Siebel CRM investment. Register today!

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• SEO indexing with dynamic titles, keywords and description

  - by Andrea Turri

  I'm working on a worldwide website (all in one single domain) so I'm wondering to create dynamic titles, descriptions, keywords and headings for each location. What I'm doing is to get information from the IP of the user and show for example a dynamic title: var userCity = codeToGetCityFromIP; <title>Welcome to userCity</title> // and same for description, keywords and headings... Obviously the code is different... I'd like to know if it is a good solution to create multiple SEO indexing based on cities? I'm also using GeoLocation and I do same using the returned values from it. I'm doing right or there are more effective ways to indexing in different countries and cities without create multiple website for each city of the world? Thanks.

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• Selling On Demand

  - by andrea.mulder

  In May 2010, eSilicon management began evaluating providers for a new CRM system - vetting a variety of CRM offerings. Using a rating system that scored vendors according to marketing, sales, services, features, usability, implementation time, and cost, the team chose Oracle CRM On Demand for the project. "Overall, Oracle CRM On Demand was the best system that was able to address all our pain points," says Janet Ang, senior applications developer and project manager of the CRM implementation at eSilicon. Read Selling On Demand, a feature article in the February 2011 issue of Profit Magazine, and find out how eSilicon achieved:Easy Implementation and Adoption Sales and Management Benefits High Productivity for Tech

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• LVM volumes don't appear in Nautilus since upgrading to 11.10

  - by andrea rota

  up to Ubuntu 11.04 all my LVM volumes used to show up in the sidebar of Nautilus as devices available to be mounted, alongside software RAID volumes. after upgrading to 11.10 last week, i can only see software RAID volumes (i can mount/umount them) but i can't find a way to make Nautilus show LVM volumes (on both my main desktop systems). i guess this must be a change in gio/gvfs but i can't find any settings for this - anyone has experienced this issue upon upgrading to Gnome 3.0/3.2 and has figured out how to make LVM volumes appear in Nautilus' sidebar? i can mount the volumes manually ok from the command line. none of them is in /etc/fstab.

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• Should NPC dialog be stored in XML or in a script?

  - by Andrea Tucci

  I'm developing an action RPG with some friends. I would like to know the differences and pros/cons of making NPC's dialogue using a file in XMLformat instead of using a script. I see that script method is often used by game developers for NPC text, but is it better then a XML file? We've thought that a XML file with tags like <FirstText>[text1]<SecondText>[text2] et cetera is perfect for NPC text and also for possible quests to give the player. So what are the differences between this two methods? Is a script suitable for this aim?

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• How to design a character animation system?

  - by Andrea Benedetti

  I'm searching for suggestions and resources on the possible ways to design a character animation system. I mean a system built on top of the graphics engine (as graphics engine I use Ogre3D, that provide an animation layer), and in strict contact with the logic of the game. It's for a sports title, so the question is not easy. Edit: What I'm searching for are suggestions and resources about the action state mechines (or animation state machines), that is build on top of the animation pipeline already provided by the graphics engine. So, a state-driver animation interface for use by virtually all higher-level game code.

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• How should I evaluate new browser languages?

  - by Andrea

  In these days there are many projects whose aim is to bring new languages to the browser by compiling them to JavaScript. Among the others one can mention ClojureScript, CoffeScript, Dart, haXe, Emscripten, Amber Smalltalk. I'd like to try a few of these out, but I am not sure what I should be looking for when evaluating these languages to see if they are suitable for production. How should I evaluate a new browser language, and what are the pitfalls I should be looking for?

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• Getting started with ClojureScript and Google Closure

  - by Andrea

  I would like to investigate whether ClojureScript, with the associated Google Closure library is a reasonable tool to build modern, in-browser, Javascript applications. My current Javascript stack consists of jQuery, Backbone and RequireJS with the possible additions of some widgets libraries like jQueryUI or KendoUI. So it will be quite a big leap (I already know how to work in Clojure, although I have little experience). What is a good roadmap to do so? Should I learn the Google Closure library first, or can I grasp it together with ClojureScript? One thing I am concerned about is the overall application structure. Backbone is rather opinionated on how to organize your application. I am not sure whether Google Closure also includes some components to help with the design of the application. And, if this is the case, I do not know how to tell whether this structure will port to ClojureScript or a ClojureScript application will require a different organization anyway, and only use - say - the widgets and DOM manipulation features of Closure.

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• PPTP VPN connects via NM but goes down during SSH connection

  - by Andrea Olivato

  I setup a VPN PPTP connection via network manager and it connects correctly (I see the lock near the notification icon and the message "Vpn connection has been successfully...") As soon as I try to perform any SSH connection via the established tunnel the connection itself goes down with the message "Vpn connection failed". the SSH connection always fails at debug1: SSH2_MSG_KEXINIT sent I've looked into the system logs and this is the log Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> Starting VPN service 'pptp'... Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN service 'pptp' started (org.freedesktop.NetworkManager.pptp), PID 7093 Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN service 'pptp' appeared; activating connections Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: init (1) Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: starting (3) Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN connection 'Redation' (Connect) reply received. Dec 12 12:25:05 ushuaia NetworkManager[1155]: <info> VPN connection 'Redation' (IP4 Config Get) reply received from old-style plugin. Dec 12 12:25:05 ushuaia NetworkManager[1155]: <info> VPN Gateway: 5.98.141.210 Dec 12 12:25:06 ushuaia NetworkManager[1155]: <info> VPN connection 'Redation' (IP Config Get) complete. Dec 12 12:25:06 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: started (4) Dec 12 12:25:14 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: stopping (5) Dec 12 12:25:14 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: stopped (6) Dec 12 12:25:14 ushuaia NetworkManager[1155]: <info> VPN plugin state change reason: 0 Dec 12 12:25:15 ushuaia NetworkManager[1155]: <warn> error disconnecting VPN: Could not process the request because no VPN connection was active. Dec 12 12:25:20 ushuaia NetworkManager[1155]: <info> VPN service 'pptp' disappeared Please note that the same vpn is configured on my colleagues Windows 7 and works without problem when they use putty to connect via SSH

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• How to move a directional light according to the camera movement?

  - by Andrea Benedetti

  Given a light direction, how can I move it according to the camera movement, in a shader? Think that an artist has setup a scene (e.g., in 3DSMax) with a mesh in center of that and a directional light with a position and a target. From this position and target I've calculated the light direction. Now I want to use the same direction in my lighting equation but, obviously, I want that this light moves correctly with the camera. Thanks.

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• Models with more than one mesh in JMonkeyEngine

  - by Andrea Tucci

  I’m a new jmonkey engine developer and I’m beginning to import models. I tried to import simple models and no problems appeared, but when I export some obj models having more than one mesh in the OgreXML format, Blender saves multiple meshes with their own materials (e.g. one mesh for face, another for body etc). Can I export all the meshes in one? I’ve tried to join all the meshes to a major one with blender (face joins body), but when I export the model and then create the Spatial in jme(loading the path of the “merged” mesh), all the meshes that are joined to the major doesn’t have their materials! I give a more clear example: I have an .obj model with 3 meshes and I export it. I have : mesh1.mesh.xml , mesh2.mesh.xml , mesh3.mesh.xml and their materials mesh1.material, mesh2.material mesh3.material so I import the folder in Assets/Models/Test and now I have to create something like: Spatial head = assetManager.loadModel( [path] ); Spatial face = assetManager.loadModel( [path] ) one for each mesh and than attach them to a common node. I think there is a way to merge those mesh maintaining their materials! What do you think? Thanks

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• Power management issues on an Asus N55

  - by Andrea Borga

  I noticed that with respect to Win7 on my Asus N55 Ubuntu 12.04 tend to overheat the system. After startup the fan controller takes control of the fan, I could here it slowing down, after a few second following a login the fan increases its speed again. Though there are no processor hungry process: top shows only Xorg consuming 4%. Even with the system monitor the CPUs load look ok. Is it a power management related problem? This can cause battery life troubles in general, and electronics is never happy to be overheated. Is there a better tool to root the cause of the issue?

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• Attachment handling for web application with Jackrabbit

  - by Andrea Girardi

  I need to manage attachments on my Spring web application and I thought to use an open source repository. My app it's a job approval system using J2EE / SPRING 3 Framework and Postgress DB to allow user to tracks the job,right through every step of the approval process. It is a fully managed, collaborative system that operates from a central server and is accessed by a standard internet browser. An user should be able to add an attach to a request or an approval step, so, I though to use Jackrabbit with Postgres database persistence manager. I took a look to this post: http://onjava.com/pub/a/onjava/2006/10/04/what-is-java-content-repository.html?page=1 It's really interesting but, I've some question about this kind of solution :- I seen that Jackrabbit standalone as a Derby database embedded solution for persistence, is it enough for a professional use of the repository with more than 50 request / days (with attachment) ? Is there a reason for which I should use another database manager for persistence instead of the default one ?

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• Making LISPs manageable

  - by Andrea

  I am trying to learn Clojure, which seems a good candidate for a successful LISP. I have no problem with the concepts, but now I would like to start actually doing something. Here it comes my problem. As I mainly do web stuff, I have been looking into existing frameworks, database libraries, templating libraries and so on. Often these libraries are heavily based on macros. Now, I like very much the possibility of writing macros to get a simpler syntax than it would be possible otherwise. But it definitely adds another layer of complexity. Let me take an example of a migration in Lobos from a blog post: (defmigration add-posts-table (up [] (create clogdb (table :posts (integer :id :primary-key ) (varchar :title 250) (text :content ) (boolean :status (default false)) (timestamp :created (default (now))) (timestamp :published ) (integer :author [:refer :authors :id] :not-null)))) (down [] (drop (table :posts )))) It is very readable indeed. But it is hard to recognize what the structure is. What does the function timestamp return? Or is it a macro? Having all this freedom of writing my own syntax means that I have to learn other people's syntax for every library I want to use. How can I learn to use these components effectively? Am I supposed to learn each small DSL as a black box?

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