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• doubleTwist is an iTunes Alternative that Supports Several Devices

  - by Mysticgeek

  There are a lot of iTunes users out there, but unfortunately you can’t use it with all of your portable devices. Today we take a look at doubleTwist, which allows you to sync your media with a multitude of portable devices and easily share it as well. Note: You can run doubleTwist on Windows or Mac, and here we take a look at the Windows version. Install & Setup doubleTwist Download and install doubleTwist using the defaults in the wizard… Installation takes several moments and you’ll see the progress while it finishes up. After installation is complete, sign up for an account if you don’t already have one. If you do have an account you can login right away. Enter in your username, email address, and password then click Sign Up.   You’ll get an confirmation email and need to activate the account before you can sign in. Once you’re all signed up, launch doubleTwist and you’ll be ready to start using it. doubleTwist Music The default music store is Amazon MP3 store which might appeal to those of you who are tired of the iTunes music store. A lot of times the music is cheaper and available at higher bit rates. You can start searching for music in the Amazon Music Store and previewing songs. To purchase anything though you will need to sign into your Amazon account.   Under Playlists it allows you to import your playlists from iTunes and Windows Media Player, which is a handy feature if you don’t want to set them up again. Of course you can play your songs through the music player on your desktop. Devices One of the coolest things about doubleTwist is that it supports a lot of different portable media devices including iPod, BlackBerry, Windows Mobile, Android, PSP, Smartphones, and much more. Unfortunately for Zune users…there isn’t any support for the Zune of Zune HD yet. Here we have a Creative Zen attached and can sync songs, pictures, and podcasts. An HTC-S620 Smartphone running Windows Mobile… Even a simple USB drive will be recognized and you can transfer your media to it as well.   Podcasts Finding your favorite audio and video podcasts is easy with the search feature. You can easily manage and subscribe to podcasts in the subscriptions section.   You can watch the video podcasts directly in doubleTwist. Sharing Media Also you can share digital media with your friends or add it to Flickr and YouTube. You can send any pictures, videos, or music in your library to other people by dragging it over. You can email users individually… Or access contacts from your Gmail and Yahoo accounts. There is a limit to how much you can send of video podcasts… only the first 10 minutes. The person you send it to will get a link in their email that points to your My Feed page on the doubleTwist site.   There they can access the media you sent…in this example it’s a video podcast but you can share any media. Other Features Under My Profile you can change your avatar and personal information.   In Preferences you can choose where media is stored, its startup actions, podcast subscriptions, and manage device syncing. Conclusion It’s still in beta stage so expect some bugs, but overall doubleTwist is a solid media player that is easy to use with a clean interface. It’s simple and doesn’t try to do too much so is fairly easy on system resources. The main annoyance is it tries to catalog all of your media out of the box. Which may be alright for some users with smaller media collections, but very irritating to advanced users with large collections. Also there is currently no support for the Zune, but according to their forums, it’s on the way. At the time of this writing it’s in public beta and can be downloaded for XP, Vista, Windows 7 (32 & 64 bit), and Mac OSX. If you’re looking for an iTunes alternative that works with several different portable devices, you might want to give DoubleTwist a try. Download DoubleTwist Public Beta See If Your Media Device is Supported by doubleTwist Similar Articles Productive Geek Tips MusicBee is a Fast and Powerful Music ManagerAvoid the Apple QuickTime Bloat with QT LiteBeginner Geek: Set Default Programs in Windows 7 and VistaBeginner Geeks: OpenOffice is a Free Cross Platform Alternative to MS OfficeManage Devices the Easy Way with Device Stage in Windows 7 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more

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• BPM Suite 11gR1 Released

  - by Manoj Das

  This morning (April 27th, 2010), Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0 Some early feedback We have been receiving very encouraging feedback on this release. Some quotes from partners are included below: “I just attended a preview workshop on BPM Studio, Oracle's BPMN 2.0 tool, held by Clemens Utschig Utschig from Oracle HQ. The usability and ease to get started are impressive. In the business view analysts can intuitively start modeling, then developers refine in their own, more technical view. The BPM Studio sets itself apart from pure play BPMN 2.0 tools by being seamlessly integrated inside a holistic SOA / BPM toolset: BPMN models are placed in SCA-Composites in SOA Suite 11g. This allows to abstract away the complexities of SOA integration aspects from business process aspects. For UIs in BPMN tasks, you have the richness of ADF 11g based Frontends. With BPM Studio we architects have a new modeling and development IDE that gives us interesting design challenges to grasp and elaborate, since many things BPMN 2.0 are different from good ol' BPEL. For example, for simple transformations, you don't use BPEL "assign" any more, but add the transformation directly to the service call. There is much less XPath involved. And, there is no translation from model to BPEL code anymore, so the awkward process model to BPEL roundtrip, which never really worked as well as it looked on marketing slides, is obsolete: With BPMN 2.0 "the model is the code". Now, these are great times to start the journey into BPM! Some tips: Start Projects smoothly, with initial processes being not overly complex and not using the more esoteric areas of BPMN, to manage the learning path and to stay successful with each iteration. Verify non functional requirements by conducting performance and load tests early. As mentioned above, separate all technical integration logic into SOA Suite or Oracle Service Bus. And - share your experience!” Hajo Normann, SOA Architect - Oracle ACE Director - Co-Leader DOAG SIG SOA   "Reuse of components across the Oracle 11G Fusion Middleware stack, like for instance a Database Adapter, is essential. It improves stability and predictability of the solution. BPM just is one of the components plugging into the stack and reuses all other components." Mr. Leon Smiers, Oracle Solution Architect, Capgemini   “I had the opportunity to follow a hands-on workshop held by Clemens for Oracle partners and I was really impressed of the overall offering of BPM11g. BPM11g allows the execution of BPMN 2.0 processes, without having to transform/translate them first to BPEL in order to be executable. The fact that BPMN uses the same underlying service infrastructure of SOA Suite 11g has a lot of benefits for us already familiar with SOA Suite 11g. BPMN is just another SCA component within a SCA composite and can (re)use all the existing components like Rules, Human Workflow, Adapters and Mediator. I also like the fact that BPMN runs on the same service engine as BPEL. By that all known best practices for making a BPEL  process reliable are valid for BPMN processes as well. Last but not least, BPMN is integrated into the superior end-to-end tracing of SOA Suite 11g. With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Clemens and Jürgen: Thanks for the great workshop! I’m really looking forward to my first project using Oracle BPM11g!” Guido Schmutz, Technology Manager / Oracle ACE Director for Fusion Middleware and SOA, Company:  Trivadis Some earlier feedback were summarized in this post.

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• OTN Architect Day Headed to Reston, VA - May 16

  - by Bob Rhubart

  In 2011 OTN Architect Day made stops in Chicago, Denver, Phoenix, Redwood Shores, and Toronto. The 2012 series begins with OTN Architect Day in Reston, VA on Wednesday May 16. Registration is now open for this free event, but don't get caught napping -- seating is limited, and the event is just 5 weeks away. The information below reflects the most recent updates to the event agenda, including the addition of Oracle ACE Director Kai Yu as the guest keynote speaker. Kai is Senior System Engineer / Architect at Dell, Inc., and has been very busy of late as a speaker at various industry and Oracle User Group events. I'm very happy Kai has agreed to make the trek from his hometown in Austin, TX to share his insight at the Architect Day event in Reston.  If you're in the area, put this one on your calendar. You won't be sorry.   Venue Sheraton Reston Hotel 11810 Sunrise Valley Drive Reston, VA 20191 Event Agenda 8:30 am - 9:00 am Registration and Continental Breakfast 9:00 am - 9:15 am Welcome and Opening Comments 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossman Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. 10:00 am - 10:30 am High Availability Infrastructure for Cloud Computing | Kai Yu Infrastructure high availability is extremely critical to Cloud Computing. In a Cloud system that hosts a large number of databases and applications with different SLAs, any unplanned outage can be devastating, and even a small planned downtime may be unacceptable. This presentation will discuss various technology solutions and the related best practices that system architects should consider in cloud infrastructure design to ensure high availability. 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions: (pick one) Innovations in Grid Computing with Oracle Coherence | Bjorn Boe Learn how Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Cloud Computing - Making IT Simple | Scott Mattoon The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. 11:30 pm - 12:15 pm Breakout Sessions: (pick one) Oracle Enterprise Manager | Joe Diemer Oracle Enterprise Manager (EM) provides complete lifecycle management for the cloud - from automated cloud setup to self-service delivery to cloud operations. In this session you'll learn how to take control of your cloud infrastructure with EM features including Consolidation Planning and Self-Service provisioning with Metering and Chargeback. Come hear how Oracle is expanding its management capabilities into the cloud! Rationalization and Defense in Depth - Two Steps Closer to the Clouds | Dave Chappelle Security represents one of the biggest concerns about cloud computing. In this session we'll get past the FUD with a real-world look at some key issues. We'll discuss the infrastructure necessary to support rationalization and security services, explore architecture for defense -in-depth, and deal frankly with the good, the bad, and the ugly in Cloud security. 12:15 pm - 1:15 pm Lunch 1:40 pm - 2:00 pm Panel Discussion - Q&A 2:00 pm - 2:45 pm Breakout Sessions: (pick one) 21st Century SOA | Peter Belknap Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. And we'll take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Track B: Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation gives an overview of Oracle's Cloud Reference Architecture, which is part of the Cloud Enterprise Technology Strategy (ETS). Concepts covered include common management layer capabilities, service models, resource pools, and use cases. 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussions 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtable 4:15 pm - 5:00 pm Cocktail Reception / Networking Session schedule and content subject to change.

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• OpenWorld: Spotlight on Fusion CRM

  - by Tony Berk

  Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

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• Do You Develop Your PL/SQL Directly in the Database?

  - by thatjeffsmith

  I know this sounds like a REALLY weird question for many of you. Let me make one thing clear right away though, I am NOT talking about creating and replacing PLSQL objects directly into a production environment. Do we really need to talk about developers in production again? No, what I am talking about is a developer doing their work from start to finish in a development database. These are generally available to a development team for building the next and greatest version of your databases and database applications. And of course you are using a third party source control system, right? Last week I was in Tampa, FL presenting at the monthly Suncoast Oracle User’s Group meeting. Had a wonderful time, great questions and back-and-forth. My favorite heckler was there, @oraclenered, AKA Chet Justice.  I was in the middle of talking about how it’s better to do your PLSQL work in the Procedure Editor when Chet pipes up - Don’t do it that way, that’s wrong Just press play to edit the PLSQL directly in the database Or something along those lines. I didn’t get what the heck he was talking about. I had been showing how the Procedure Editor gives you much better feedback and support when working with PLSQL. After a few back-and-forths I got to what Chet’s main objection was, and again I’m going to paraphrase: You should develop offline in your SQL worksheet. Don’t do anything in the database until it’s done. I didn’t understand. Were developers expected to be able to internalize and mentally model the PL/SQL engine, see where their errors were, etc in these offline scripts? No, please give Chet more credit than that. What is the ideal Oracle Development Environment? If I were back in the ‘real world’ of database development, I would do all of my development outside of the ‘dev’ instance. My development process looks a little something like this: Do I have a program that already does something like this – copy and paste Has some smart person already written something like this – copy and paste Start typing in the white-screen-of-panic and bungle along until I get something that half-works Tweek, debug, test until I have fooled my subconscious into thinking that it’s ‘good’ As you might understand, I don’t want my co-workers to see the evolution of my code. It would seriously freak them out and I probably wouldn’t have a job anymore (don’t remind me that I already worked myself out of development.) So here’s what I like to do: Run a Local Instance of Oracle on my Machine and Develop My Code Privately I take a copy of development – that’s what source control is for afterall – and run it where no one else can see it. I now get to be my own DBA. If I need a trace – no problem. If I want to run an ASH report, no worries. If I need to create a directory or run some DataPump jobs, that’s all on me. Now when I get my code ‘up to snuff,’ then I will check it into source control and compile it into the official development instance. So my teammates suddenly go from seeing no program, to a mostly complete program. Is this right? If not, it doesn’t seem wrong to me. And after talking to Chet in the car on the way to the local cigar bar, it seems that he’s of the same opinion. So what’s so wrong with coding directly into a development instance? I think ‘wrong’ is a bit strong here. But there are a few pitfalls that you might want to look out for. A few come to mind – and I’m sure Chet could add many more as my memory fails me at the moment. But here goes: Development instance isn’t properly backed up – would hate to lose that work Development is wiped once a week and copied over from Prod – don’t laugh Someone clobbers your code You accidentally on purpose clobber someone else’s code The more developers you have in a single fish pond, the greater chance something ‘bad’ will happen This Isn’t One of Those Posts Where I Tell You What You Should Be Doing I realize many shops won’t be open to allowing developers to stage their own local copies of Oracle. But I would at least be aware that many of your developers are probably doing this anyway – with or without your tacit approval. SQL Developer can do local file tracking, but you should be using Source Control too! I will say that I think it’s imperative that you control your source code outside the database, even if your development team is comprised of a single developer. Store your source code in a file, and control that file in something like Subversion. You would be shocked at the number of teams that do not use a source control system. I know I continue to be shocked no matter how many times I meet another team running by the seat-of-their-pants. I’d love to hear how your development process works. And of course I want to know how SQL Developer and the rest of our tools can better support your processes. And one last thing, if you want a fun and interactive presentation experience, be sure to have Chet in the room

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• How to Sync Any Folder With SkyDrive on Windows 8.1

  - by Chris Hoffman

  Before Windows 8.1, it was possible to sync any folder on your computer with SkyDrive using symbolic links. This method no longer works now that SkyDrive is baked into Windows 8.1, but there are other tricks you can use. Creating a symbolic link or directory junction inside your SkyDrive folder will give you an empty folder in your SkyDrive cloud storage. Confusingly, the files will appear inside the SkyDrive Modern app as if they were being synced, but they aren’t. The Solution With SkyDrive refusing to understand and accept symbolic links in its own folder, the best option is probably to use symbolic links anyway — but in reverse. For example, let’s say you have a program that automatically saves important data to a folder anywhere on your hard drive — whether it’s C:\Users\USER\Documents\, C:\Program\Data, or anywhere else. Rather than trying to trick SkyDrive into understanding a symbolic link, we could instead move the actual folder itself to SkyDrive and then use a symbolic link at the folder’s original location to trick the original program. This may not work for every single program out there. But it will likely work for most programs, which use standard Windows API calls to access folders and save files. We’re just flipping the old solution here — we can’t trick SkyDrive anymore, so let’s try to trick other programs instead. Moving a Folder and Creating a Symbolic Link First, ensure no program is using the external folder. For example, if it’s a program data or settings folder, close the program that’s using the folder. Next, simply move the folder to your SkyDrive folder. Right-click the external folder, select Cut, go to the SkyDrive folder, right-click and select Paste. The folder will now be located in the SkyDrive folder itself, so it will sync normally. Next, open a Command Prompt window as Administrator. Right-click the Start button on the taskbar or press Windows Key + X and select Command Prompt (Administrator) to open it. Run the following command to create a symbolic link at the original location of the folder: mklink /d “C:\Original\Folder\Location” “C:\Users\NAME\SkyDrive\FOLDERNAME\” Enter the correct paths for the exact location of the original folder and the current location of the folder in your SkyDrive. Windows will then create a symbolic link at the folder’s original location. Most programs should hopefully be tricked by this symbolic location, saving their files directly to SkyDrive. You can test this yourself. Put a file into the folder at its original location. It will be saved to SkyDrive and sync normally, appearing in your SkyDrive storage online. One downside here is that you won’t be able to save a file onto SkyDrive without it taking up space on the same hard drive SkyDrive is on. You won’t be able to scatter folders across multiple hard drives and sync them all. However, you could always change the location of the SkyDrive folder on Windows 8.1 and put it on a drive with a larger amount of free space. To do this, right-click the SkyDrive folder in File Explorer, select Properties, and use the options on the Location tab. You could even use Storage Spaces to combine the drives into one larger drive. Automatically Copy the Original Files to SkyDrive Another option would be to run a program that automatically copies files from another folder on your computer to your SkyDrive folder. For example, let’s say you want to sync copies of important log files that a program creates in a specific folder. You could use a program that allows you to schedule automatic folder-mirroring, configuring the program to regularly copy the contents of your log folder to your SkyDrive folder. This may be a useful alternative for some use cases, although it isn’t the same as standard syncing. You’ll end up with two copies of the files taking up space on your system, which won’t be ideal for large files. The files also won’t be instantly uploaded to your SkyDrive storage after they’re created, but only after the scheduled task runs. There are many options for this, including Microsoft’s own SyncToy, which continues to work on Windows 8. If you were using the symbolic link trick to automatically sync copies of PC game save files with SkyDrive, you could just install GameSave Manager. It can be configured to automatically create backup copies of your computer’s PC game save files on a schedule, saving them to SkyDrive where they’ll be synced and backed up online. SkyDrive support was completely rewritten for Windows 8.1, so it’s not surprising that this trick no longer works. The ability to use symbolic links in previous versions of SkyDrive was never officially supported, so it’s not surprising to see it break after a rewrite. None of the methods above are as convenient and quick as the old symbolic link method, but they’re the best we can do with the SkyDrive integration Microsoft has given us in Windows 8.1. It’s still possible to use symbolic links to easily sync other folders with competing cloud storage services like Dropbox and Google Drive, so you may want to consider switching away from SkyDrive if this feature is critical to you.     

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• Change the Default Font Size in Word

  - by Matthew Guay

  Are you frustrated by always having to change the font size before you create a document it Word?  Here’s how you can end that frustration and set your favorite default font size for once and for all! Microsoft changed the default font font to 11 point Calibri in Word 2007 after years of 12 point Times New Roman being the default.  Although it can be easily overlooked, there are ways in Word to change the default settings to anything you want.  Whether you want to change your default to 12 point Calibri or to 48 point Comic Sans…here’s how to change your default font settings in Word 2007 and 2010. Changing Default Fonts in Word To change the default font settings, click the small box with an arrow in the right left corner of the Font section of the Home tab in the Ribbon.   In the Font dialog box, choose the default font settings you want.  Notice in the Font box it says “+Body”; this means that the font will be chosen by the document style you choose, and you are only selecting the default font style and size.  So, if your style uses Calibri, then your font will be Calibri at the size and style you chose.  If you’d prefer to choose a specific font to be the default, just select one from the drop-down box and this selection will override the font selection in your document style. Here we left all the default settings, except we selected 12 point font in the Latin text box (this is your standard body text; users of Asian languages such as Chinese may see a box for Asian languages).  When you’ve made your selections, click the “Set as Default” button in the bottom left corner of the dialog. You will be asked to confirm that you want these settings to be made default.  In Word 2010, you will be given the option to set these settings for this document only or for all documents.  Click the bullet beside “All documents based on the Normal.dotm template?”, and then click Ok. In Word 2007, simply click Ok to save these settings as default. Now, whenever you open Word or create a new document, your default font settings should be set exactly to what you want.  And simply repeat these steps to change your default font settings again if you want. Editing your default template file Another way to change your default font settings is to edit your Normal.dotm file.  This file is what Word uses to create new documents; it basically copies the formatting in this document each time you make a new document. To edit your Normal.dotm file, enter the following in the address bar in Explorer or in the Run prompt: %appdata%\Microsoft\Templates This will open your Office Templates folder.  Right-click on the Normal.dotm file, and click Open to edit it.  Note: Do not double-click on the file, as this will only create a new document based on Normal.dotm and any edits you make will not be saved in this file.   Now, change any font settings as you normally would.  Remember: anything you change or enter in this document will appear in any new document you create using Word. If you want to revert to your default settings, simply delete your Normal.dotm file.  Word will recreate it with the standard default settings the next time you open Word. Please Note: Changing your default font size will not change the font size in existing documents, so these will still show the settings you used when these documents were created.  Also, some addins can affect your Normal.dotm template.  If Word does not seem to remember your font settings, try disabling Word addins to see if this helps. Conclusion Sometimes it’s the small things that can be the most frustrating.  Getting your default font settings the way you want is a great way to take away a frustration and make you more productive. And here’s a quick question: Do you prefer the new default 11 point Calibri, or do you prefer 12 point Times New Roman or some other combination?  Sound off in the comments, and let the world know your favorite font settings. Similar Articles Productive Geek Tips Change the Default Font in Excel 2007Add Emphasis to Paragraphs with Drop Caps in Word 2007Keep Websites From Using Tiny Fonts in SafariMake Word 2007 Always Save in Word 2003 FormatStupid Geek Tricks: Enable More Fonts for the Windows Command Prompt TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Spyware Blaster v4.3 Yes, it’s Patch Tuesday Generate Stunning Tag Clouds With Tagxedo Install, Remove and HIDE Fonts in Windows 7 Need Help with Your Home Network? Awesome Lyrics Finder for Winamp & Windows Media Player

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• Spolskism or Twitterism: A Doctor writes...

  - by Phil Factor

  "I never realized I had a problem. I just 'twittered' because it was a social thing to do. All my mates were doing it. It made me feel good to have 'followers'; it bolstered my self-esteem. Of course, you don't think of the long-term effects on your work and on the way you think. There's no denying that it impairs your judgment…" Yes, this story is typical. Hundreds of people are waking up to the long term effects of twittering, and seeking help. Dave, who wishes to remain anonymous, told our reporter… "I started using Twitter at work. Just a few minutes now and then, throughout the day. A lot of my colleagues were doing it and I thought 'Well, that's cool; it must be part of what I should be doing at work'. Soon, I was avidly reading every twitter that came my way, and counting the minutes between my own twitters. I tried to kid myself that it was all about professional development and getting other people to help you with work-related problems, but in truth I had become addicted to the buzz of the social network. The worse thing was that it made me seem busy even when I was really just frittering my time away. Inevitably, I started to get behind with my real work." Experts have identified the syndrome and given it a name: 'Twitterism', sometimes referred to as 'Spolskism', after the person who first drew attention to the pernicious damage to well-being that the practice caused, and who had the courage to take the pledge of rejecting it. According to one expert… "The occasional Twitter does little harm to the participant, and can be an adaptive way of dealing with stress. Unfortunately, it rarely stops there. The addictive qualities of the practice have put a strain on the caring professions who are faced with a flood of people making that first bold step to seeking help". Dave is one of those now seeking help for his addiction… "I had lost touch with reality. Even though I twittered my work colleagues constantly, I found I actually spoke to them less and less. Even when out socializing, I would frequently disengage from the conversation, in order to twitter. I stopped blogging. I stopped responding to emails; the only way to reach me was through the world of Twitter. Unfortunately, my denial about the harm that twittering was doing to me, my friends, and my work-colleagues was so strong that I truly couldn't see that I had a problem." Like other addictions, the help and support of others who are 'taking the cure' is important. There is a common bond between those who have 'been through hell and back' and are once more able to experience the joys of actually conversing and socializing, rather than the false comfort of solitary 'twittering'. Complete abstinence is essential to the cure. Most of those who risk even an occasional twitter face a headlong slide back into 'binge' twittering. Tom, another twitterer who has managed to kick the habit explains… "My twittering addiction now seems more like a bad dream. You get to work, and switch on the PC. You say to yourself, just open up the browser, just for a minute, just to see what people are saying on Twitter. The next thing you know, half the day has gone by. The worst thing is that when you're addicted, you get good at covering up the habit; I spent so much time looking at the screen and typing on the keyboard, people just assumed I was working hard.I know that I must never forget what it was like then, and what it's like now that I've kicked the habit. I now have more time for productive work and a real social life." Like many addictions, Spolskism has its most detrimental effects on family, friends and workmates, rather than the addict. So often nowadays, we hear the sad stories of Twitter-Widows; tales of long lonely evenings spent whilst their partners are engrossed in their twittering into their 'mobiles' or indulging in their solitary spolskistic habits in privacy, under cover of 'having to do work at home'. Workmates suffer too, when the addicts even take their laptops or mobiles into meetings in order to 'twitter' with their fellow obsessives, even stooping to complain to their followers how boring the meeting is. No; The best advice is to leave twittering to the birds. You know it makes sense.

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• Exitus Acta Probat: The Post-Processing Module

  - by Phil Factor

  Sometimes, one has to make certain ethical compromises to ensure the success of a corporate IT project. Exitus Acta Probat (literally 'the result validates the deeds' meaning that the ends justify the means)It was a while back, whilst working as a Technical Architect for a well-known international company, that I was given the task of designing the architecture of a rather specialized accounting system. We'd tried an off-the-shelf (OTS) Windows-based solution which crashed with dispiriting regularity, and didn't quite do what the business required. After a great deal of research and planning, we commissioned a Unux-based system that used X-terminals for the desktops of  the participating staff. X terminals are now obsolete, but were then hot stuff; stripped-down Unix workstations that provided client GUIs for networked applications long before the days of AJAX, Flash, Air and DHTML. I've never known a project go so smoothly: I'd been initially rather nervous about going the Unix route, believing then that  Unix programmers were excitable creatures who were prone to  indulge in role-play enactments of elves and wizards at the weekend, but the programmers I met from the company that did the work seemed to be rather donnish, earnest, people who quickly grasped our requirements and were faultlessly professional in their work.After thinking lofty thoughts for a while, there was considerable pummeling of keyboards by our suppliers, and a beautiful robust application was delivered to us ahead of dates.Soon, the department who had commissioned the work received shiny new X Terminals to replace their rather depressing lavatory-beige PCs. I modestly hung around as the application was commissioned and deployed to the department in order to receive the plaudits. They didn't come. Something was very wrong with the project. I couldn't put my finger on the problem, and the users weren't doing any more than desperately and futilely searching the application to find a fault with it.Many times in my life, I've come up against a predicament like this: The roll-out of an application goes wrong and you are hearing nothing that helps you to discern the cause but nit-*** noise. There is a limit to the emotional heat you can pack into a complaint about text being in the wrong font, or an input form being slightly cramped, but they tried their best. The answer is, of course, one that every IT executive should have tattooed prominently where they can read it in emergencies: In Vino Veritas (literally, 'in wine the truth', alcohol loosens the tongue. A roman proverb) It was time to slap the wallet and get the department down the pub with the tab in my name. It was an eye-watering investment, but hedged with an over-confident IT director who relished my discomfort. To cut a long story short, The real reason gushed out with the third round. We had deprived them of their PCs, which had been good for very little from the pure business perspective, but had provided them with many hours of happiness playing computer-based minesweeper and solitaire. There is no more agreeable way of passing away the interminable hours of wage-slavery than minesweeper or solitaire, and the employees had applauded the munificence of their employer who had provided them with the means to play it. I had, unthinkingly, deprived them of it.I held an emergency meeting with our suppliers the following day. I came over big with the notion that it was in their interests to provide a solution. They played it cool, probably knowing that it was my head on the block, not theirs. In the end, they came up with a compromise. they would temporarily descend from their lofty, cerebral stamping grounds  in order to write a server-based Minesweeper and Solitaire game for X Terminals, and install it in a concealed place within the system. We'd have to pay for it, though. I groaned. How could we do that? "Could we call it a 'post-processing module?" suggested their account executive.And so it came to pass. The application was a resounding success. Every now and then, the staff were able to indulge in some 'post-processing', with what turned out to be a very fine implementation of both minesweeper and solitaire. There were several refinements: A single click in a 'boss' button turned the games into what looked just like a financial spreadsheet.  They even threw in a multi-user version of Battleships. The extra payment for the post-processing module went through the change-control process without anyone untoward noticing, and peace once more descended. Only one thing niggles. Those games were good. Do they still survive, somewhere in a Linux library? If so, I'd like to claim a small part in their production.

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• What Will Happen to Real Estate Leases when Operating Leases are Gone?

  - by Theresa Hickman

  Many people are concerned about what will happen to real estate leases when FASB and IASB abolish operating leases. They plan to unveil the proposed standards on treating leases this summer as part of the convergence project but no "finalized ruling" is expected for at least a year because it will need to get formal consensus from many players, such as the SEC, American Association of Investors, Congress, the Big Four, American Associate of Realtors, the international equivalents of these, etc. If your accounting is a bit rusty, an Operating Lease is where you lease equipment or some asset for a shorter period than the actual (expected) life of the asset and then give the asset back while it still has some useful life in it. (Think leasing a car). Because an Operating Lease does not contain any of the provisions that would qualify it as a Capital Lease, the lease is not treated as a sale or purchase and hits the lessee's rental expense and the lessor's revenue. So it all stays on the P&L (assuming no prepayments are made). Capital Leases, on the other hand, hit lessee's and lessor's balance sheets because the asset is treated as a sale. (I'm ignoring interest and depreciation here to emphasize my point). Question: What will happen to real estate leases when Operating Leases go away and how will Oracle Financials address these changes? Before I attempt to address these questions, here's a real-life example to expound on some of the issues: Let's say a U.S. retailer leases a store in a mall for 15 years. Under U.S. GAAP, the lease is considered an operating or expense lease. Will that same lease be considered a capital lease under IFRS? Real estate leases are supposedly going to be capitalized under IFRS. If so, will everyone need to change all leases from operating to capital? Or, could we make some adjustments so we report the lease as an expense for operations reporting but capitalize it for SEC reporting? Would all aspects of the lease be capitalized, or would some line items still be expensed? For example, many retail store leases are defined to include (1) the agreed-to rent amount; (2) a negotiated increase in base rent, e.g., maybe a 5% increase in Year 5; (3) a sales rent component whereby the retailer pays a variable additional amount based on the sales generated in the prior month; (4) parking lot maintenance fees. Would the entire lease be capitalized, or would some portions still be expensed? To help answer these questions, I met up with our resident accounting expert and walking encyclopedia, Seamus Moran. Here's what he had to say: Oracle is aware of the potential changes specific to reporting/capitalization of real estate leases; i.e., we are aware that FASB and IASB have identified real estate leases as one of the areas for standards convergence. Oracle stays apprised of the on-going convergence through our domain expertise staff, our relationship with customers, our market awareness, and, of course, our relationships with the Big 4. This is part of our normal process with respect to regulatory compliance worldwide. At this time, Oracle expects that the standards convergence committee will make a recommendation about reporting standards for real estate leases in about a year. Following typical procedures, we also expect that the recommendation will be up for review for a year, and customers will then need to start reporting to the new standard about a year after that. So that means we would expect the first customer to report under the new standard in maybe 3 years. Typically, after the new standard is finalized and distributed, we find that our customers then begin to evaluate how they plan to meet the new standard. And through groups like the Customer Advisory Boards (CABs), our customers tell us what kind of product changes are needed in order to satisfy their new reporting requirements. Of course, Oracle is also working with the Big 4 and Accenture and other implementers in order to ascertain that these recommended changes will indeed meet new reporting standards. So the best advice we can offer right now is, stay apprised of the standards convergence committee; know that Oracle is also staying abreast of developments; get involved with your CAB so your voice is heard; know that Oracle products continue to be GAAP compliant, and we will continue to maintain that as our standard. But exactly what is that "standard"--we need to wait on the standards convergence committee. In a nut shell, operating leases will become either capital leases or month to month rentals, but it is still too early, too political and too uncertain to call out at this point.

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• RTS Voxel Engine using LWJGL - Textures glitching

  - by Dieter Hubau

  I'm currently working on an RTS game engine using voxels. I have implemented a basic chunk manager using an Octree of Octrees which contains my voxels (simple square blocks, as in Minecraft). I'm using a Voronoi-based terrain generation to get a simplistic yet relatively realistic heightmap. I have no problem showing a 256*256*256 grid of voxels with a decent framerate (250), because of frustum culling, face culling and only rendering visible blocks. For example, in a random voxel grid of 256*256*256 I generally only render 100k-120k faces, not counting frustum culling. Frustum culling is only called every 100ms, since calling it every frame seemed a bit overkill. Now I have reached the stage of texturing and I'm experiencing some problems: Some experienced people might already see the problem, but if we zoom in, you can see the glitches more clearly: All the seams between my blocks are glitching and kind of 'overlapping' or something. It's much more visible when you're moving around. I'm using a single, simple texture map to draw on my cubes, where each texture is 16*16 pixels big: I have added black edges around the textures to get a kind of cellshaded look, I think it's cool. The texture map has 256 textures of each 16*16 pixels, meaning the total size of my texture map is 256*256 pixels. The code to update the ChunkManager: public void update(ChunkManager chunkManager) { for (Octree<Cube> chunk : chunks) { if (chunk.getId() < 0) { // generate an id for the chunk to be able to call it later chunk.setId(glGenLists(1)); } glNewList(chunk.getId(), GL_COMPILE); glBegin(GL_QUADS); faces += renderChunk(chunk); glEnd(); glEndList(); } } Where my renderChunk method is: private int renderChunk(Octree<Cube> node) { // keep track of the number of visible faces in this chunk int faces = 0; if (!node.isEmpty()) { if (node.isLeaf()) { faces += renderItem(node); } List<Octree<Cube>> children = node.getChildren(); if (children != null && !children.isEmpty()) { for (Octree<Cube> child : children) { faces += renderChunk(child); } } return faces; } Where my renderItem method is the following: private int renderItem(Octree<Cube> node) { Cube cube = node.getItem(-1, -1, -1); int faces = 0; float x = node.getPosition().x; float y = node.getPosition().y; float z = node.getPosition().z; float size = cube.getSize(); Vector3f point1 = new Vector3f(-size + x, -size + y, size + z); Vector3f point2 = new Vector3f(-size + x, size + y, size + z); Vector3f point3 = new Vector3f(size + x, size + y, size + z); Vector3f point4 = new Vector3f(size + x, -size + y, size + z); Vector3f point5 = new Vector3f(-size + x, -size + y, -size + z); Vector3f point6 = new Vector3f(-size + x, size + y, -size + z); Vector3f point7 = new Vector3f(size + x, size + y, -size + z); Vector3f point8 = new Vector3f(size + x, -size + y, -size + z); TextureCoordinates tc = textureManager.getTextureCoordinates(cube.getCubeType()); // front face if (cube.isVisible(CubeSide.FRONT)) { faces++; glTexCoord2f(TEXTURE_U_COORDINATES[tc.u], TEXTURE_V_COORDINATES[tc.v]); glVertex3f(point1.x, point1.y, point1.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u + 1], TEXTURE_V_COORDINATES[tc.v]); glVertex3f(point4.x, point4.y, point4.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u + 1], TEXTURE_V_COORDINATES[tc.v + 1]); glVertex3f(point3.x, point3.y, point3.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u], TEXTURE_V_COORDINATES[tc.v + 1]); glVertex3f(point2.x, point2.y, point2.z); } // back face if (cube.isVisible(CubeSide.BACK)) { faces++; glTexCoord2f(TEXTURE_U_COORDINATES[tc.u + 1], TEXTURE_V_COORDINATES[tc.v]); glVertex3f(point5.x, point5.y, point5.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u + 1], TEXTURE_V_COORDINATES[tc.v + 1]); glVertex3f(point6.x, point6.y, point6.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u], TEXTURE_V_COORDINATES[tc.v + 1]); glVertex3f(point7.x, point7.y, point7.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u], TEXTURE_V_COORDINATES[tc.v]); glVertex3f(point8.x, point8.y, point8.z); } // left face if (cube.isVisible(CubeSide.SIDE_LEFT)) { faces++; glTexCoord2f(TEXTURE_U_COORDINATES[tc.u], TEXTURE_V_COORDINATES[tc.v]); glVertex3f(point5.x, point5.y, point5.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u + 1], TEXTURE_V_COORDINATES[tc.v]); glVertex3f(point1.x, point1.y, point1.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u + 1], TEXTURE_V_COORDINATES[tc.v + 1]); glVertex3f(point2.x, point2.y, point2.z); glTexCoord2f(TEXTURE_U_COORDINATES[tc.u], TEXTURE_V_COORDINATES[tc.v + 1]); glVertex3f(point6.x, point6.y, point6.z); } // ETC ETC return faces; } When all this is done, I simply render my lists every frame, like this: public void render(ChunkManager chunkManager) { glBindTexture(GL_TEXTURE_2D, textureManager.getCubeTextureId()); // load all chunks from the tree List<Octree<Cube>> chunks = chunkManager.getTree().getAllItems(); for (Octree<Cube> chunk : chunks) { if (frustum.cubeInFrustum(chunk.getPosition(), chunk.getSize() / 2)) { glCallList(chunk.getId()); } } } I don't know if anyone is willing to go through all of this code or maybe you can spot the problem right away, but that is basically the problem, and I can't find a solution :-) Thanks for reading and any help is appreciated!

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• Five Reasons to Attend PLM Summit 2013: The Conference Formerly Known as AGILITY

  - by Terri Hiskey

  As we approach the end of 2012, we are also closing in on the last couple of weeks that Agile customers and prospects can register for the upcoming PLM Summit 2013 for the bargain early bird rate of $195. Register now to secure your spot! The Conference Formerly Known as AGILITY... Long-time Agile customers may remember AGILITY, which was Agile's PLM customer conference that was held on an annual basis prior to Oracle's acquisiton of Agile in 2007. In February 2012, due to feedback we received from our Agile PLM community, we successfully resurrected the AGILITY conference and renamed it the PLM Summit. The PLM Summit was so well received and well-attended, that we are doing it again in 2013. This upcoming PLM Summit is being co-located in San Francisco under the overarching banner of the Oracle Value Chain Summit, and will be held alongside several other Oracle customer conferences that cover a range of value chain solutions, including Value Chain Planning, Value Chain Execution, Procurement, Maintenance and Manufacturing. This setup offers PLM attendees the best of all worlds--the opportunity to participate and learn about PLM in smaller, focused sessions by product and by industry, while also giving attendees the chance to see how PLM works together with other critical enterprise applications that address other important aspects of the value chain. Top Five Reasons to Attend the PLM Summit 2013 In the spirit of all of the end-of-the-year lists that are currently popping up, here is a list of the top five reasons to attend the PLM Summit for anyone out there needs a little extra encouragement to register: 1. The Best Opportunities for Customer Networking   The PLM Summit offers attendees numerous opportunities to learn and network with fellow Agile users. Customer stories are featured in keynote and breakout presentations and the schedule allows for plenty of networking time during breakfasts, lunches, breaks and dinners. Customer networking is the number one reason that Agile users attend the PLM Summit. Read what attendees thought of the most recent PLM Summit: "Hearing about the implementation of Agile products from a customers’ perspective is invaluable." - Director of Quality Assurance & Regulatory Affairs, leading medical device manufacturer "Understanding the scope of other companies’ projects and the lessons learned made attending this event well worth my time." - Director of Test Engineering, global industrial manufacturer "The most beneficial thing about attending this event is the opportunity to network with other customers with similar experiences." - Director of Business Process Improvement, leading high technology company Come to the PLM Summit and play an active role within the PLM community: swap war stories and business cards, connect on LinkedIn and Facebook, share your stories and discuss the sessions from each day. Register now! 2. It's Educational! The PLM Summit is the premier educational event for anyone in the Agile PLM community. There are nearly 40 PLM-focused in-depth educational sessions led by Agile PLM experts, customers and partners that will cover a range of specific product and industry-focused topics. Keynotes will give attendees a broad overview of the entire Agile PLM footprint, while sessions will delve deeply into specific product functionality and customer case studies. There is truly something for everyone. Check out the latest agenda for view of all the sessions. 3. Visit with the PLM Partner Community Our partners play a significant and important role within the Agile PLM community. At the PLM Summit, attendees will be able to meet and mingle with several of the top Oracle Agile PLM partners including: Deloitte, Domain, GoEngineer, Hitachi Consulting, IBM, Kalypso, KPIT Cummins (CPG Solutions), Perception Software, Verdant, Xavor and ZeroWaitState. Go here for a complete list of all the Value Chain Summit sponsors. 4. See Agile PLM in Action at our Dedicated PLM Demo Pods At the PLM Summit, attendees will have the chance to see Agile PLM in action at dedicated PLM demo pods, manned by expert members of our Agile PLM team. If you would like to see up close specific Agile PLM functionality, or if you have a question on how to extend the scope of your current implemention or if you want a better understanding of how to leverage Agile PLM to address specific use-cases, stop by one of the Agile PLM demo pods and engage the Agile PLM experts on hand at the PLM Summit. 5. Spend Some Time in Lovely San Francisco Still on the fence about the upcoming PLM Summit? Remember that it is being held in San Francisco, which is a fantastic city for a getaway. After spending time learning and networking about PLM, take an extra day or two to escape the dreary winter and enjoy the beautiful scenery and the unique actitivies offered only by the City by the Bay. You will walk away from the conference not only with renewed excitement about Agile PLM, but feeling rejuvenated in general.

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• SQL SERVER – SmallDateTime and Precision – A Continuous Confusion

  - by pinaldave

  Some kinds of confusion never go away. Here is one of the ancient confusing things in SQL. The precision of the SmallDateTime is one concept that confuses a lot of people, proven by the many messages I receive everyday relating to this subject. Let me start with the question: What is the precision of the SMALLDATETIME datatypes? What is your answer? Write it down on your notepad. Now if you do not want to continue reading the blog post, head to my previous blog post over here: SQL SERVER – Precision of SMALLDATETIME. A Social Media Question Since the increase of social media conversations, I noticed that the amount of the comments I receive on this blog is a bit staggering. I receive lots of questions on facebook, twitter or Google+. One of the very interesting questions yesterday was asked on Facebook by Raghavendra. I am re-organizing his script and asking all of the questions he has asked me. Let us see if we could help him with his question: CREATE TABLE #temp (name VARCHAR(100),registered smalldatetime) GO DECLARE @test smalldatetime SET @test=GETDATE() INSERT INTO #temp VALUES ('Value1',@test) INSERT INTO #temp VALUES ('Value2',@test) GO SELECT * FROM #temp ORDER BY registered DESC GO DROP TABLE #temp GO Now when the above script is ran, we will get the following result: Well, the expectation of the query was to have the following result. The row which was inserted last was expected to return as first row in result set as the ORDER BY descending. Side note: Because the requirement is to get the latest data, we can’t use any  column other than smalldatetime column in order by. If we use name column in the order by, we will get an incorrect result as it can be any name. My Initial Reaction My initial reaction was as follows: 1) DataType DateTime2: If file precision of the column is expected from the column which store date and time, it should not be smalldatetime. The precision of the column smalldatetime is One Minute (Read Here) for finer precision use DateTime or DateTime2 data type. Here is the code which includes above suggestion: CREATE TABLE #temp (name VARCHAR(100), registered datetime2) GO DECLARE @test datetime2 SET @test=GETDATE() INSERT INTO #temp VALUES ('Value1',@test) INSERT INTO #temp VALUES ('Value2',@test) GO SELECT * FROM #temp ORDER BY registered DESC GO DROP TABLE #temp GO 2) Tie Breaker Identity: There are always possibilities that two rows were inserted at the same time. In that case, you may need a tie breaker. If you have an increasing identity column, you can use that as a tie breaker as well. CREATE TABLE #temp (ID INT IDENTITY(1,1), name VARCHAR(100),registered datetime2) GO DECLARE @test datetime2 SET @test=GETDATE() INSERT INTO #temp VALUES ('Value1',@test) INSERT INTO #temp VALUES ('Value2',@test) GO SELECT * FROM #temp ORDER BY ID DESC GO DROP TABLE #temp GO Those two were the quick suggestions I provided. It is not necessary that you should use both advices. It is possible that one can use only DATETIME datatype or Identity column can have datatype of BIGINT or have another tie breaker. An Alternate NO Solution In the facebook thread this was also discussed as one of the solutions: CREATE TABLE #temp (name VARCHAR(100),registered smalldatetime) GO DECLARE @test smalldatetime SET @test=GETDATE() INSERT INTO #temp VALUES ('Value1',@test) INSERT INTO #temp VALUES ('Value2',@test) GO SELECT name, registered, ROW_NUMBER() OVER(ORDER BY registered DESC) AS "Row Number" FROM #temp ORDER BY 3 DESC GO DROP TABLE #temp GO However, I believe it is not the solution and can be further misleading if used in a production server. Here is the example of why it is not a good solution: CREATE TABLE #temp (name VARCHAR(100) NOT NULL,registered smalldatetime) GO DECLARE @test smalldatetime SET @test=GETDATE() INSERT INTO #temp VALUES ('Value1',@test) INSERT INTO #temp VALUES ('Value2',@test) GO -- Before Index SELECT name, registered, ROW_NUMBER() OVER(ORDER BY registered DESC) AS "Row Number" FROM #temp ORDER BY 3 DESC GO -- Create Index ALTER TABLE #temp ADD CONSTRAINT [PK_#temp] PRIMARY KEY CLUSTERED (name DESC) GO -- After Index SELECT name, registered, ROW_NUMBER() OVER(ORDER BY registered DESC) AS "Row Number" FROM #temp ORDER BY 3 DESC GO DROP TABLE #temp GO Now let us examine the resultset. You will notice that an index which is created on the base table which is (indeed) schema change the table but can affect the resultset. As you can see, an index can change the resultset, so this method is not yet perfect to get the latest inserted resultset. No Schema Change Requirement After giving these two suggestions, I was waiting for the feedback of the asker. However, the requirement of the asker was there can’t be any schema change because the application was used by many other applications. I validated again, and of course, the requirement is no schema change at all. No addition of the column of change of datatypes of any other columns. There is no further help as well. This is indeed an interesting question. I personally can’t think of any solution which I could provide him given the requirement of no schema change. Can you think of any other solution to this? Need of Database Designer This question once again brings up another ancient question:  “Do we need a database designer?” I often come across databases which are facing major performance problems or have redundant data. Normalization is often ignored when a database is built fast under a very tight deadline. Often I come across a database which has table with unnecessary columns and performance problems. While working as Developer Lead in my earlier jobs, I have seen developers adding columns to tables without anybody’s consent and retrieving them as SELECT *.  There is a lot to discuss on this subject in detail, but for now, let’s discuss the question first. Do you have any suggestions for the above question? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: CodeProject, Developer Training, PostADay, SQL, SQL Authority, SQL DateTime, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

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• Advice on learning programming languages and math.

  - by Joris Ooms

  I feel like I'm getting stuck lately when it comes to learning about programming-related things; I thought I'd ask a question here and write it all down in the hope to get some pointers/advice from people. Perhaps writing it down helps me put things in perspective for myself aswell. I study Interactive Multimedia Design. This course is based on two things: graphic design on one hand, and web development on the other hand. I have quite a decent knowledge of web-related languages (the usual HTML/JS/PHP) and I'll be getting a course on ASP.NET next year. In my free time, I have learnt how to work with CodeIgniter, aswell as some diving into Ruby (and Rails) and basic iOS programming. In my first year of college I also did a class on Java (19/20 on the end result). This grade doesn't really mean anything though; I have the basics of OOP down but Java-wise, we learnt next to nothing. Considering the time I have been programming in, for example, PHP.. I can't say I'm bad at it. I'm definitely not good or great at it, but I'm decent. My teachers tell me I have the programming thing down. They just tell me I should keep on learning. So that's what I do, and I try to take in as much as possible; however, sometimes I'm unsure where to start and I have this tendency to always doubt myself. Now, for the 'question'. I want to get into iOS programming. I know iOS programming boils down to programming in Cocoa Touch and Objective-C. I also know Obj-C is a superset of C. I have done a class on C a couple of years ago, but I failed miserably. I got stuck at pointers and never really understood them.. Until like a month ago. I suddenly 'got' it. I have been working through a book on Objective-C for a week or so now, and I understand the basics (I'm at like.. chapter 6 or so). However, I keep running into similar problems as the ones I had when I did the C class: I suck at math. No, really. I come from a Latin-Modern Languages background in high school and I had nearly no math classes back then. I wanted to study Computer Science, but I failed there because of the miserable state of my mathematics knowledge. I can't explain why I'm suddenly talking about math here though, because it isn't directly related to programming.. yet it is. For example, the examples in the book I'm reading now are about programming a fraction-calculator. All good, I can do the programming when I get the formulas down.. but it takes me a full day or more to actually get to that point. I also find it hard to come up with ideas for myself. I made one small iOS app the other day and it's just a button / label kind of thing. When I press the button, it generates a random number. That's really all I could come up with. Can you 'learn' that? It probably comes down to creativity, but evidently, I'm not too great at being creative. Are there any sites or resources out there that provide something like a basic list of things you can program when you're just starting out? Maybe I'm focusing on too many things at once. I want to keep my HTML/CSS at a decent level, while learning PHP and CodeIgniter, while diving into Ruby on Rails and learning Objective-C and the iOS SDK at the same time. I just want to be good at something, I guess. The problem is that I can't seem to be happy with my PHP stuff. I want more, something 'harder'; that's why I decided to pick up the iOS thing. Like I said, I have the basics down of a lot of different languages. I can program something simple in Java, in C, in Objective-C as of this week.. but it ends there. Mostly because I can't come up with ideas for more complex applications, and also because I just doubt myself: 'Oh, that's too complex, I can never do that'. And then it ends there. To conclude my rant, let me basically rephrase my questions into a 'tl;dr' part. A. I want to get into iOS programming and I have basic knowledge of C/Objective-C. However, I struggle to come up with ideas of my own and implement them and I also suck at math which is something that isn't directly related to, yet often needed while programming. What can I do? B. I have an interest in a lot of different programming languages and I can't stop reading/learning. However, I don't feel like I'm good in anything. Should I perhaps focus on just one language for a year or longer, or keep taking it all in at the same time and hope I'll finally get them all down? C. Are there any resources out there that provide basic ideas of things I can program? I'm thinking about 'simple' command-line applications here to help me while studying C/Obj-C away from the whole iPhone SDK. Like I said, the examples in my book are mainly math-based (fraction calculator) and it's kinda hard. :( Thanks a lot for reading my post. I didn't plan it to be this long but oh well. Thanks in advance for any answers.

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• SQL Server devs–what source control system do you use, if any? (answer and maybe win free stuff)

  - by jamiet

  Recently I noticed a tweet from notable SQL Server author and community dude-at-large Steve Jones in which he asked how many SQL Server developers were putting their SQL Server source code (i.e. DDL) under source control (I’m paraphrasing because I can’t remember the exact tweet and Twitter’s search functionality is useless). The question surprised me slightly as I thought a more pertinent question would be “how many SQL Server developers are not using source control?” because I have been doing just that for many years now and I simply assumed that use of source control is a given in this day and age. Then I started thinking about it. “Perhaps I’m wrong” I pondered, “perhaps the SQL Server folks that do use source control in their day-to-day jobs are in the minority”. So, dear reader, I’m interested to know a little bit more about your use of source control. Are you putting your SQL Server code into a source control system? If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? Why did you make those particular software choices? Any interesting anecdotes to share in regard to your use of source control and SQL Server? To encourage you to contribute I have five pairs of licenses for Red Gate SQL Source Control and Red Gate SQL Connect to give away to what I consider to be the five best replies (“best” is totally subjective of course but this is my blog so my decision is final ), if you want to be considered don’t forget to leave contact details; email address, Twitter handle or similar will do. To start you off and to perhaps get the brain cells whirring, here are my answers to the questions above: Are you putting your SQL Server code into a source control system? As I think I’ve already said…yes. Always. If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? I move around a lot between many clients so it changes on a fairly regular basis; my current client uses Team Foundation Server (aka TFS) and as part of a separate project is trialing the use of Team Foundation Service. I have used SVN extensively in the past which I am a fan of (I generally prefer it to TFS) and am trying to get my head around Git by using it for ObjectStorageHelper. What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? On my current project, Team Explorer. In the past I have used Tortoise to connect to SVN. Why did you make those particular software choices? I generally use whatever the client uses and given that I work with SQL Server I find that the majority of my clients use TFS, I guess simply because they are Microsoft development shops. Any interesting anecdotes to share in regard to your use of source control and SQL Server? Not an anecdote as such but I am going to share some frustrations about TFS. In many ways TFS is a great product because it integrates many separate functions (source control, work item tracking, build agents) into one whole and I’m firmly of the opinion that that is a good thing if for no reason other than being able to associate your check-ins with a work-item. However, like many people there are aspects to TFS source control that annoy me day-in, day-out. Chief among them has to be the fact that it uses a file’s read-only property to determine if a file should be checked-out or not and, if it determines that it should, it will happily do that check-out on your behalf without you even asking it to. I didn’t realise how ridiculous this was until I first used SVN about three years ago – with SVN you make any changes you wish and then use your source control client to determine which files have changed and thus be checked-in; the notion of “check-out” doesn’t even exist. That sounds like a small thing but you don’t realise how liberating it is until you actually start working that way. Hoping to hear some more anecdotes and opinions in the comments. Remember….free software is up for grabs! @jamiet 

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• SQL Saturday 43 in Redmond

  - by AjarnMark

  I attended my first SQLSaturday a couple of days ago, SQLSaturday #43 in Redmond (at Microsoft).  I got there really early, primarily because I forgot how fast I can get there from my home when nobody else is on the road.  On a weekday in rush hour traffic, that would have taken two hours to get there.  I gave myself 90 minutes, and actually got there in about 45.  Crazy! I made the mistake of going to the main Microsoft campus, but that’s not where the event was being held.  Instead it was in a big Microsoft conference center on the other side of the highway.  Fortunately, I had the address with me and quickly realized my mistake.  When I got back on track, I noticed that there were bright yellow signs out on the street corner that looked like they said they were for SOL Saturday, which actually was appropriate since it was the sunniest day around here in a long time. Since I was there so early, the registration was just getting setup, so I found Greg Larsen who was coordinating things and offered to help.  He put me to work with a group of people organizing the pre-printed raffle tickets and stuffing swag bags. I had never been to a SQLSaturday before this one, so I wasn’t exactly sure what to expect even though I have read about a few on some blogs.  It makes sense that each one will be a little bit different since they are almost completely volunteer driven, and the whole concept is still in its early stages.  I have been to the PASS Summit for the last several years, and was hoping for a smaller version of that.  Now, it’s not really fair to compare one free day of training run entirely by volunteers with a multi-day, $1,000+ event put on under the direction of a professional event management company.  But there are some parallels. At this SQLSaturday, there was no opening general session, just coffee and pastries in the common area / expo hallway and straight into the first group of sessions.  I don’t know if that was because there was no single room large enough to hold everyone, or for other reasons.  This worked out okay, but the organization guy in me would have preferred to have even a 15 minute welcome message from the organizers with a little overview of the day.  Even something as simple as, “Thanks to persons X, Y, and Z for helping put this together…Sessions will start in 20 minutes and are all in rooms down this hallway…the bathrooms are on the other side of the conference center…lunch today is pizza and we would like to thank sponsor Q for providing it.”  It doesn’t need to be much, certainly not a full-blown Keynote like at the PASS Summit, but something to use as a rallying point to pull everyone together and get the day off to an official start would be nice.  Again, there may have been logistical reasons why that was not feasible here.  I’m just putting out my thoughts for other SQLSaturday coordinators to consider. The event overall was great.  I believe that there were over 300 in attendance, and everything seemed to run smoothly.  At least from an attendee’s point of view where there was plenty of muffins in the morning and pizza in the afternoon, with plenty of pop to drink.  And hey, if you’ve got the food and drink covered, a lot of other stuff could go wrong and people will be very forgiving.  But as I said, everything appeared to run pretty smoothly, at least until Buck Woody showed up in his Oracle shirt.  Other than that, the volunteers did a great job! I was a little surprised by how few people in my own backyard that I know.  It makes sense if you really think about it, given how many companies must be using SQL Server around here.  I guess I just got spoiled coming into the PASS Summit with a few contacts that I already knew would be there.  Perhaps I have been spending too much time with too few people at the Summits and I need to step out and meet more folks.  Of course, it also is different since the Summit is the big national event and a number of the folks I know are spread out across the country, so the Summit is the only time we’re all in the same place at the same time.  I did make a few new contacts at SQLSaturday, and bumped into a couple of people that I knew (and a couple others that I only knew from Twitter, and didn’t even realize that they were here in the area). Other than the sheer entertainment value of Buck Woody’s session, the one that was probably the greatest value for me was a quick introduction to PowerShell.  I have not done anything with it yet, but I think it will be a good tool to use to implement my plans for automated database recovery testing.  I saw just enough at the session to take away some of the intimidation factor, and I am getting ready to jump in and see what I can put together in the next few weeks.  And that right there made the investment worthwhile.  So I encourage you, if you have the opportunity to go to a SQLSaturday event near you, go for it!

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• SQL SERVER – TechEd India 2012 – Content, Speakers and a Lots of Fun

  - by pinaldave

  TechEd is one event which every developers and IT professionals are looking forward to attend. It is opportunity of life time and no matter how many time one gets chance to engage with it, it is never enough. I still remember every single moment of every TechEd I have attended so far. We are less than 100 hours away from TechEd India 2012 event.This event is the one must attend event for every Technology Enthusiast. Fourth time in the row I am going to attend this event and I am equally excited as the first time of the event. There are going to be two very solid SQL Server track this time and I will be attending end of the end both the tracks. Here is my view on each of the 10 sessions. Each session is carefully crafted and leading exeprts from industry will present it. Day 1, March 21, 2012 T-SQL Rediscovered with SQL Server 2012 – This session is going to bring some of the lesser known enhancements that were brought with SQL Server 2012. When I learned that Jacob Sebastian is going to do this session my reaction to this is DEMO, DEMO and DEMO! Jacob spends hours and hours of his time preparing his session and this will be one of those session that I am confident will be delivered over and over through out the next many events. Catapult your data with SQL Server 2012 Integration Services – Praveen is expert story teller and one of the wizard when it is about SQL Server and business intelligence. He is surely going to mesmerize you with some interesting insights on SSIS performance too. Processing Big Data with SQL Server 2012 and Hadoop – There are three sessions on Big Data at TechEd India 2012. Stephen is going to deliver one of the session. Watching Stephen present is always joy and quite entertaining. He shares knowledge with his typical humor which captures ones attention. I wrote about what is BIG DATA in a blog post. SQL Server Misconceptions and Resolutions – I will be presenting this Session along with Vinod Kumar. READ MORE HERE. Securing with ContainedDB in SQL Server 2012 – Pranab is expert when it is about SQL Server and Security. I have seen him presenting and he is indeed very pleasant to watch. A dry subject like security, he makes it much lively. A Contained Database is a database which contains all the necessary settings and metadata, making database easily portable to another server. This database will contain all the necessary details and will not have to depend on any server where it is installed for anything. You can take this database and move it to another server without having any worries. Day 3, March 23, 2012 Peeling SQL Server like an Onion: Internals Demystified – Vinod Kumar has been writing about this extensively on his other blog post. In recent conversation he suggested that he will be creating very exclusive content for this presentation. I know Vinod for long time and have worked with him along many community activities. I am going to pay special attention to the details. I know Vinod has few give-away planned now for attending the session now only if he shares with us. Speed Up – Parallel Processes and unparalleled Performance – Performance tuning is my favorite subject. I will be discussing effect of parallelism on performance in this session. Here me out, there will be lots of quiz questions during this session and if you get the answers correct – you can win some really cool goodies – I Promise! READ MORE HERE. Keep your database available – AlwaysOn – Balmukund is like an army man. He is always ready to show and prove that he has coolest toys in terms of SQL Server and he knows how to keep them running AlwaysON. Availability groups, Listener, Clustering, Failover, Read-Only replica etc all will be demo’ed in this session. This is really heavy but very interesting content not to be missed. Lesser known facts about SQL Server Backup and Restore – Amit Banerjee – this name is known internationally for solving SQL Server problems in 140 characters. He has already blogged about this and this topic is going to be interesting. A successful restore strategy for applications is as good as their last good known backup. I have few difficult questions to ask to Amit and I am very sure that his unique style will entertain people. By the way, his one of the slide may give few in audience a funny heart attack. Top 5 reasons why you want SQL Server 2012 BI – Praveen plans to take a tour of some of the BI enhancements introduced in the new version. Business Insights with SQL Server is a critical building block and this version of SQL Server is no exception. For the matter of the fact, when I saw the demos he was going to show during this session, I felt like that I wish I can set up all of this on my machine. If you miss this session – you will miss one of the most informative session of the day. Also TechEd India 2012 has a Live streaming of some content and this can be watched here. The TechEd Team is planning to have some really good exclusive content in this channel as well. If you spot me, just do not hesitate to come by me and introduce yourself, I want to remember you! Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLServer, T SQL, Technology Tagged: TechEd, TechEdIn

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• 3 Ways to Make Steam Even Faster

  - by Chris Hoffman

  Have you ever noticed how slow Steam’s built-in web browser can be? Do you struggle with slow download speeds? Or is Steam just slow in general? These tips will help you speed it up. Steam isn’t a game itself, so there are no 3D settings to change to achieve maximum performance. But there are some things you can do to speed it up dramatically. Speed Up the Steam Web Browser Steam’s built-in web browser — used in both the Steam store and in Steam’s in-game overlay to provide a web browser you can quickly use within games – can be frustratingly slow on many systems. Rather than the typical speed we’ve come to expect from Chrome, Firefox, or even Internet Explorer, Steam seems to struggle. When you click a link or go to a new page, there’s a noticeable delay before the new page appears — something that doesn’t happen in desktop browsers. Many people seem to have made peace with this slowness, accepting that Steam’s built-in browser is just bad. However, there’s a trick that will eliminate this delay on many systems and make the Steam web browser fast. This problem seems to arise from an incompatibility with the Automatically Detect Proxy Settings option, which is enabled by default on Windows. This is a compatibility option that very few people should actually need, so it’s safe to disable it. To disable this option, open the Internet Options dialog — press the Windows key to access the Start menu or Start screen, type Internet Options, and click the Internet Options shortcut. Select the Connections tab in the Internet Options window and click the LAN settings button. Uncheck the Automatically detect settings option here, then click OK to save your settings. If you experienced a significant delay every time a web page loaded in Steam’s web browser, it should now be gone. In the unlikely event that you encounter some sort of problem with your network connection, you could always re-enable this option. Increase Steam’s Game Download Speed Steam attempts to automatically select the nearest download server to your location. However, it may not always select the ideal download server. Or, in the case of high-traffic events like big seasonal sales and huge game launches, you may benefit from selecting a less-congested server. To do this, open Steam’s settings by clicking the Steam menu in Steam and selecting Settings. Click over to the Downloads tab and select the closest download server from the Download Region box. You should also ensure that Steam’s download bandwidth isn’t limited from here. You may want to restart Steam and see if your download speeds improve after changing this setting. In some cases, the closest server might not be the fastest. One a bit farther away could be faster if your local server is more congested, for example. Steam once provided information about content server load, which allowed you to select a regional server that wasn’t under high-load, but this information no longer seems to be available. Steam still provides a page that shows you the amount of download activity happening in different regions, including statistics about the difference in download speeds in different US states, but this information isn’t as useful. Accelerate Steam and Your Games One way to speed up all your games — and Steam itself —  is by getting a solid-state drive and installing Steam to it. Steam allows you to easily move your Steam folder — at C:\Program Files (x86)\Steam by default — to another hard drive. Just move it like you would any other folder. You can then launch the Steam.exe program as if you had never moved Steam’s files. Steam also allows you to configure multiple game library folders. This means that you can set up a Steam library folder on a solid-state drive and one on your larger magnetic hard drive. Install your most frequently played games to the solid-state drive for maximum speed and your less frequently played ones to the slower magnetic hard drive to save SSD space. To set up additional library folders, open Steam’s Settings window and click the Downloads tab. You’ll find the Steam Library Folders option here. Click the Add Library Folder button and create a new game library on another hard drive. When you install a game in Steam, you’ll be asked which library folder you want to install it to. With the proxy compatibility option disabled, the correct download server chosen, and Steam installed to a fast SSD, it should be a speed demon. There’s not much more you can do to speed up Steam, short of upgrading other hardware like your computer’s CPU. Image Credit: Andrew Nash on Flickr     

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• Autoscaling in a modern world&hellip;. Part 2

  - by Steve Loethen

  When we last left off, we had a web application spinning away in the cloud, and a local console application watching it and reacting to changes in demand.  Reactions that were specified by a set of rules.  Let’s talk about those rules. Constraints.  The first set of rules this application answered to were the constraints. Here is what they looked like: <constraintRules> <rule name="default" enabled="true" rank="1" description="The default constraint rule"> <actions> <range min="1" max="4" target="AutoscalingApplicationRole"/> </actions> </rule> </constraintRules> Pretty basic.  We have one role, the “AutoscalingApplicationRole”, and we have decided to have it live within a range of 1 to 4.  This rule does not adjust, but instead, set’s limits on what other rules can do.  It has a rank, so you can have you can specify other sets of constraints, perhaps based on time or date, to allow for deviations from this set.  But for now, let’s keep it simple.  In the real world, you would probably use the minimum to set a lower end SLA.  A common value might be a 2, to prevent the reactive rules from ever taking you down to 1 role.  The maximum is often used to keep a rule from driving the cost up, setting an upper limit to prevent you waking up one morning and find a bill for hundreds of instances you didn’t expect.  So, here we have the range we want our application to live inside.  This is good for our investigation and testing.  Next, let’s take a look at the reactive rules.  These rules are what you use to react (hence reactive rules) to changing demands on your application.  The HOL has two simple rules.  One that looks at a queue depth, and one that looks at a performance counter that reports cpu utilization.  the XML in the rules file looks like this: <reactiveRules> <rule name="ScaleUp" rank="10" description="Scale Up the web role" enabled="true"> <when> <any> <greaterOrEqual operand="Length_05_holqueue" than="10"/> <greaterOrEqual operand="CPU_05_holwebrole" than="65"/> </any> </when> <actions> <scale target="AutoscalingApplicationRole" by="1"/> </actions> </rule> <rule name="ScaleDown" rank="10" description="Scale down the web role" enabled="true"> <when> <all> <less operand="Length_05_holqueue" than="5"/> <less operand="CPU_05_holwebrole" than="40"/> </all> </when> <actions> <scale target="AutoscalingApplicationRole" by="-1"/> </actions> </rule> </reactiveRules> <operands> <performanceCounter alias="CPU_05_holwebrole" performanceCounterName="\Processor(_Total)\% Processor Time" source="AutoscalingApplicationRole" timespan="00:05:00" aggregate="Average" /> <queueLength alias="Length_05_holqueue" queue="hol-queue" timespan="00:05:00" aggregate="Average"/> </operands> These rules are currently contained in a file called rules.xml, that is in the root of the console application.  The console app, starts up, grabs the rules and starts watching the 2 operands.  When it detects a rule has been satisfied, it performs the desired action.  (here, scale up or down my 1). But I want to host the autoscaler  in the cloud.  For my first trick, I will move the rules (and another file called services.xml) to azure blob storage.  Look for part 3.

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• Profit's COLLABORATE 10 Session Selections

  - by Aaron Lazenby

  COLLABORATE 2010 is a mere 11 days away (thanks for the reminder @ocp_advisor). Every year I publish my a list of the sessions I think reflect some of the more interesting people/trends in enterprise IT. I should be at all of these sessions, so drop by for a chat--I'll be the guy tapping out emails on my iPad... Monday, April 19 9:15 a.m. - Keynote: Transforming Customer Value, Delivering Highest Customer Service Location: Keynote Hall I never miss Charles Phillips when he speaks--it's one of the best opportunities to get an update on Oracle product developments and strategy. And there's certainly occasion for an update: this will be Phillips' first big presentation since the Oracle + Sun Strategy Update in late January. Phillips is appearing with Oracle Executive Vice President of Development Thomas Kurian which means there should be some excellent information about how customers are using Oracle's complete software and hardware stack to address enterprise IT challenges. The session should provide some excellent context for the rest of the week's session...don't miss it. 10:45 a.m. - Oracle Fusion Applications: Functional Overview Location: South Seas FI met Basheer Khan at COLLABORATE 08 in Denver and have followed his work ever since. He's a former member of the OAUG Board of Directors, an Oracle ACE, and a charismatic enterprise IT expert. Having worked with the Oracle Usability Advisory Board, Basheer should have some fascinating insights to share about the features and interface of Oracle's Fusine Applications. This session, along with Nadia Bendjedou's "10 Things You Can Do Today to Prepare for the Next Generation Applications" (on Tuesday, April 20 8:00 a.m. in room 3662) should give attendees the update they need about Oracle's next-generation applications.   1:15p.m. - E-Business Suite in the Amazon Cloud Location: South Seas HI did my first full-fledged cloud computing coverage at last year's COLLABORATE show (check out my interview with Oracle's Bill Hodak), where I first learned about Amazon's EC2 offering. I've since talked with several people who have provisioned server space on Amazon's cloud with great results. So I'm looking forward to watching the audience configure an instance of the Oracle E-Business Suite release 12 on the cloud while Chuck Edwards from Blue Gecko drives. This session should take some of the mist and vapor out of the cloud conversation.2:30 p.m. - "Zero Sign-on" to EBS - Enabling 96000 Users to Login to EBS Without User Maintenance Location: South Seas HI'll be sitting tight in South Seas H for the next session on Monday where Doug Pepka, a ten-year veteran of communications giant Comcast, will be walking attendees through a massive single sign-on (SSO) project across the enterprise. I'm working on a story about SSO for the August issue of Profit, so this session has real practical value to me. Plus the proliferation of user account logins--both personal and professional--makes this a critical usability/change management issue for IT leaders planning for successful long-term IT implementations.   Tuesday 8:00 am  - Information Architecture for Men in Kilts Location: SURF AGetting to a 8:00 a.m. presentation is a tall order in Las Vegas, but presenter Billy Cripe will make it worth your effort. Not only is the title of this session great, but the content should appeal to any IT strategist looking to push the limits of Web 2.0 technologies in the enterprise. Cripe is a product management director of Enterprise 2.0 and Enterprise Content Management at Oracle, author of Reshaping Your Business with Web 2.0, and a prolific blogger--he knows how information architecture is critical to and enterprise 2.0 implementation.    10:30a.m. - Oracle Virtualization: From Desktop to Data Center Location: REEF FData center virtualization is still one of the best ways to reduce the cost of running enterprise IT. With the addition of Sun products, Oracle has the industry's most comprehensive virtualization portfolio. I must admit, I'm no expert in this subject. So I'm looking forward to Monica Kumar's presentation so I can get up to speed.   Wednesday 8:00 a.m. - The Art of the Steal Location: Mandalay Bay Ballroom JMany will know Frank Abagnale from Steven Spielberg's 2002 film "Catch Me if You Can." The one-time con man and international fugitive who swindled $2.5 million in forged checks went on to help U.S. federal officials investigate fraud cases. Now the CEO of Abagnale and Associates, he has become an invaluable source to the business world on the subject of fraud and fraud protection. With identity theft and digital fraud still on the rise, this session should be an entertaining, and sobering, education on the threats facing businesses and customers around the world. A great way to start Wednesday.1:00 p.m. - Google Wave: Will it replace e-mail as we know it today? Location: SURF EBy many assessments (my own included), Google Wave is a bit of an open collaboration failure. It may seem like an odd reason for me to be excited about this session, but I'm looking forward to the chance to revisit the technology. Also, this is a great case study in connecting free, available Internet tools to existing enterprise computing environments--an issue that IT strategists must contend with as workers spreads out and choose their own productivity tools.  

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• Responsible BI for Excel, Even for Older Versions

  - by andrewbrust

  On Wednesday, I will have the honor of co-presenting, for both The Data Warehouse Institute (TDWI) and the New York Technology Council. on the subject of Excel and BI. My co-presenter will be none other than Bill Baker, who was a Microsoft Distinguished Engineer and, essentially, the father of BI at that company.  Details on the events are here and here. We'll be talking about PowerPivot, of course, but that's not all. Probably even more important than any one product, will be our discussion of whether the usual characterization of Excel as the nemesis of IT, the guilty pleasure of business users and the antithesis of formal BI is really valid and/or hopelessly intractable. Without giving away our punchline, I'll tell you that we are much more optimistic than that. There are huge upsides to Excel and while there are real dangers to using it in the BI space, there are standards and practices you can employ to ensure Excel is used responsibly. And when those practices are followed, Excel becomes quite powerful indeed. One of the keys to this is using Excel as a data consumer rather than data storage mechanism. Caching data in Excel is OK, but only if that data is (a) not modified and (b) configured for automated periodic refresh. PowerPivot meets both criteria -- it stores a read-only copy of your data in the form of a model, and once workbook containing a PowerPivot model is published to SharePoint, it can be configured for scheduled data refresh, on the server, requiring no user intervention whatsoever. Data refresh is a bit like hard drive backup: it will only happen reliably if it's automated, and super-easy to configure. PowerPivot hits a real home run here (as does Windows Home Server for PC backup, but I digress). The thing about PowerPivot is that it's an add-in for Excel 2010. What if you're not planning to go to that new version for quite a while? What if you’ve just deployed Office 2007 in your organization? What if you're still on Office 2003, or an even earlier version? What can you do immediately to share data responsibly and easily? As it turns out, there's a feature in Excel that's been around for quite a while, that can help: Web Queries.  The Web Query feature was introduced, ostensibly, to allow Excel to pull data in from Internet Web pages…for example, data in a stock quote history table will come in nicely, as will any data in a Web page that is displayed in an HTML table.  To use the feature In Excel 2007 or 2010, click the Data Tab or the ribbon and click the “From Web” button towards the left; in older versions use the corresponding option in  the menu or  toolbars.  Next, paste a URL into the resulting dialog box and tap Enter or click the Go button.  A preview of the Web page will come up, and the dialog will allow you to select the specific table within the page whose data you’d like to import.  Here’s an example: Now just click the table, click the Import button, and the Import Data dialog appears.  You can simply click OK to bring in your data or you can first click the Properties… button and configure the data import to be refreshed at an interval in minutes that you select.  Now your data’s in the spreadsheet and ready to worked with: Your data may be vulnerable to modification, but if you’ve set up the data refresh, any accidental or malicious changes will be corrected in time anyway. The thing about this feature is that it’s most useful not for public Web pages, but for pages behind the firewall.  In effect, the Web Query feature provides an incredibly easy way to consume data in Excel that’s “published” from an application.  Users just need a URL.  They don’t need to know server and database names and since the data is read-only, providing credentials may be unnecessary, or can be handled using integrated security.  If that’s not good enough, the Web Query can be saved to a special .iqy file, which can be edited to provide POST parameter data. The only requirement is that the data must be provided in an HTML table, with the first row providing the column names.  From an ASP.NET project, it couldn’t be easier: a simple bound GridView control is totally compatible.  Use a data source control with it, and you don’t even have to write any code.  Users can link to pages that are part of an application’s UI, or developers can create pages that are specially designed for the purpose of providing an interface to the Web Query import feature.  And none of this is Microsoft- or .NET-specific.  You can create pages in any language you want (PHP comes to mind) that output the result set of a query in HTML table format, and then consume that data in a Web Query.  Then build PivotTables and charts on the data, and in Excel 2007 or 2010 you can use conditional formatting to create scorecards and dashboards. This strategy allows you to create pages that function quite similarly to the OData XML feeds rendered when .NET developers create an “Astoria” WCF Data Service.  And while it’s cool that PowerPivot and Excel 2010 can import such OData feeds, it’s good to know that older versions of Excel can function in a similar fashion, and can consume data produced by virtually any Web development platform. As a final matter, instead of just telling you that “older versions” of Excel support this feature, I’ll be more specific.  To discover what the first version of Excel was to support Web queries, go to http://bit.ly/OldSchoolXL.

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• What should you bring to the table as a Software Architect?

  - by Ahmad Mageed

  There have been many questions with good answers about the role of a Software Architect (SA) on StackOverflow and Programmers SE. I am trying to ask a slightly more focused question than those. The very definition of a SA is broad so for the sake of this question let's define a SA as follows: A Software Architect guides the overall design of a project, gets involved with coding efforts, conducts code reviews, and selects the technologies to be used. In other words, I am not talking about managerial rest and vest at the crest (further rhyming words elided) types of SAs. If I were to pursue any type of SA position I don't want to be away from coding. I might sacrifice some time to interface with clients and Business Analysts etc., but I am still technically involved and I'm not just aware of what's going on through meetings. With these points in mind, what should a SA bring to the table? Should they come in with a mentality of "laying down the law" (so to speak) and enforcing the usage of certain tools to fit "their way," i.e., coding guidelines, source control, patterns, UML documentation, etc.? Or should they specify initial direction and strategy then be laid back and jump in as needed to correct the ship's direction? Depending on the organization this might not work. An SA who relies on TFS to enforce everything may struggle to implement their plan at an employer that only uses StarTeam. Similarly, an SA needs to be flexible depending on the stage of the project. If it's a fresh project they have more choices, whereas they might have less for existing projects. Here are some SA stories I have experienced as a way of sharing some background in hopes that answers to my questions might also shed some light on these issues: I've worked with an SA who code reviewed literally every single line of code of the team. The SA would do this for not just our project but other projects in the organization (imagine the time spent on this). At first it was useful to enforce certain standards, but later it became crippling. FxCop was how the SA would find issues. Don't get me wrong, it was a good way to teach junior developers and force them to think of the consequences of their chosen approach, but for senior developers it was seen as somewhat draconian. One particular SA was against the use of a certain library, claiming it was slow. This forced us to write tons of code to achieve things differently while the other library would've saved us a lot of time. Fast forward to the last month of the project and the clients were complaining about performance. The only solution was to change certain functionality to use the originally ignored approach despite early warnings from the devs. By that point a lot of code was thrown out and not reusable, leading to overtime and stress. Sadly the estimates used for the project were based on the old approach which my project was forbidden from using so it wasn't an appropriate indicator for estimation. I would hear the PM say "we've done this before," when in reality they had not since we were using a new library and the devs working on it were not the same devs used on the old project. The SA who would enforce the usage of DTOs, DOs, BOs, Service layers and so on for all projects. New devs had to learn this architecture and the SA adamantly enforced usage guidelines. Exceptions to usage guidelines were made when it was absolutely difficult to follow the guidelines. The SA was grounded in their approach. Classes for DTOs and all CRUD operations were generated via CodeSmith and database schemas were another similar ball of wax. However, having used this setup everywhere, the SA was not open to new technologies such as LINQ to SQL or Entity Framework. I am not using this post as a platform for venting. There were positive and negative aspects to my experiences with the SA stories mentioned above. My questions boil down to: What should an SA bring to the table? How can they strike a balance in their decision making? Should one approach an SA job (as defined earlier) with the mentality that they must enforce certain ground rules? Anything else to consider? Thanks! I'm sure these job tasks are easily extended to people who are senior devs or technical leads, so feel free to answer at that capacity as well.

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• View Docs and PDFs Directly in Google Chrome

  - by Matthew Guay

  Would you like to view documents, presentations, and PDFs directly in Google Chrome?  Here’s a handy extension that makes Google Docs your default online viewer so don’t have to download the file first. Getting Started By default, when you come across a PDF or other common document file online in Google Chrome, you’ll have to download the file and open it in a separate application. It’d be much easier to simply view online documents directly in Chrome.  To do this, head over to the Docs PDF/PowerPoint Viewer page on the Chrome Extensions site (link below), and click Install to add it to your browser. Click Install to confirm that you want to install this extension. Extensions don’t run by default in Incognito mode, so if you’d like to always view documents directly in Chrome, open the Extensions page and check Allow this extension to run in incognito. Now, when you click a link for a document online, such as a .docx file from Word, it will open in the Google Docs viewer. These documents usually render in their original full-quality.  You can zoom in and out to see exactly what you want, or search within the document.  Or, if it doesn’t look correct, you can click the Download link in the top left to save the original document to your computer and open it in Office.   Even complex PDF render very nicely.  Do note that Docs will keep downloading the document as you’re reading it, so if you jump to the middle of a document it may look blurry at first but will quickly clear up. You can even view famous presentations online without opening them in PowerPoint.  Note that this will only display the slides themselves, but if you’re looking for information you likely don’t need the slideshow effects anyway.   Adobe Reader Conflicts If you already have Adobe Acrobat or Adobe Reader installed on your computer, PDF files may open with the Adobe plugin.  If you’d prefer to read your PDFs with the Docs PDF Viewer, then you need to disable the Adobe plugin.  Enter the following in your Address Bar to open your Chrome Plugins page: chrome://plugins/ and then click Disable underneath the Adobe Acrobat plugin. Now your PDFs will always open with the Docs viewer instead. Performance Who hasn’t been frustrated by clicking a link to a PDF file, only to have your browser pause for several minutes while Adobe Reader struggles to download and display the file?  Google Chrome’s default behavior of simply downloading the files and letting you open them is hardly more helpful.  This extension takes away both of these problems, since it renders the documents on Google’s servers.  Most documents opened fairly quickly in our tests, and we were able to read large PDFs only seconds after clicking their link.  Also, the Google Docs viewer rendered the documents much better than the HTML version in Google’s cache. Google Docs did seem to have problem on some files, and we saw error messages on several documents we tried to open.  If you encounter this, click the Download link in the top left corner to download the file and view it from your desktop instead. Conclusion Google Docs has improved over the years, and now it offers fairly good rendering even on more complex documents.  This extension can make your browsing easier, and help documents and PDFs feel more like part of the Internet.  And, since the documents are rendered on Google’s servers, it’s often faster to preview large files than to download them to your computer. Link Download the Docs PDF/PowerPoint Viewer extension from Google Similar Articles Productive Geek Tips Integrate Google Docs with Outlook the Easy WayGoogle Image Search Quick FixView the Time & Date in Chrome When Hiding Your TaskbarView Maps and Get Directions in Google ChromeHow To Export Documents from Google Docs to Your Computer TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 How to Forecast Weather, without Gadgets Outlook Tools, one stop tweaking for any Outlook version Zoofs, find the most popular tweeted YouTube videos Video preview of new Windows Live Essentials 21 Cursor Packs for XP, Vista & 7 Map the Stars with Stellarium

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• Cross-language Extension Method Calling

  - by Tom Hines

  Extension methods are a concise way of binding functions to particular types. In my last post, I showed how Extension methods can be created in the .NET 2.0 environment. In this post, I discuss calling the extensions from other languages. Most of the differences I find between the Dot Net languages are mainly syntax.  The declaration of Extensions is no exception.  There is, however, a distinct difference with the framework accepting excensions made with C++ that differs from C# and VB.  When calling the C++ extension from C#, the compiler will SOMETIMES say there is no definition for DoCPP with the error: 'string' does not contain a definition for 'DoCPP' and no extension method 'DoCPP' accepting a first argument of type 'string' could be found (are you missing a using directive or an assembly reference?) If I recompile, the error goes away. The strangest problem with calling the C++ extension from C# is that I first must make SOME type of reference to the class BEFORE using the extension or it will not be recognized at all.  So, if I first call the DoCPP() as a static method, the extension works fine later.  If I make a dummy instantiation of the class, it works.  If I have no forward reference of the class, I get the same error as before and recompiling does not fix it.  It seems as if this none of this is supposed to work across the languages. I have made a few work-arounds to get the examples to compile and run. Note the following examples: Extension in C# using System; namespace Extension_CS {    public static class CExtension_CS    {  //in C#, the "this" keyword is the key.       public static void DoCS(this string str)       {          Console.WriteLine("CS\t{0:G}\tCS", str);       }    } } Extension in C++ /****************************************************************************\  * Here is the C++ implementation.  It is the least elegant and most quirky,  * but it works. \****************************************************************************/ #pragma once using namespace System; using namespace System::Runtime::CompilerServices;     //<-Essential // Reference: System.Core.dll //<- Essential namespace Extension_CPP {        public ref class CExtension_CPP        {        public:               [Extension] // or [ExtensionAttribute] /* either works */               static void DoCPP(String^ str)               {                      Console::WriteLine("C++\t{0:G}\tC++", str);               }        }; } Extension in VB ' Here is the VB implementation.  This is not as elegant as the C#, but it's ' functional. Imports System.Runtime.CompilerServices ' Public Module modExtension_VB 'Extension methods can be defined only in modules.    <Extension()> _       Public Sub DoVB(ByVal str As String)       Console.WriteLine("VB" & Chr(9) & "{0:G}" & Chr(9) & "VB", str)    End Sub End Module   Calling program in C# /******************************************************************************\  * Main calling program  * Intellisense and VS2008 complain about the CPP implementation, but with a  * little duct-tape, it works just fine. \******************************************************************************/ using System; using Extension_CPP; using Extension_CS; using Extension_VB; // vitual namespace namespace TestExtensions {    public static class CTestExtensions    {       /**********************************************************************\        * For some reason, this needs a direct reference into the C++ version        * even though it does nothing than add a null reference.        * The constructor provides the fake usage to please the compiler.       \**********************************************************************/       private static CExtension_CPP x = null;   // <-DUCT_TAPE!       static CTestExtensions()       {          // Fake usage to stop compiler from complaining          if (null != x) {} // <-DUCT_TAPE       }       static void Main(string[] args)       {          string strData = "from C#";          strData.DoCPP();          strData.DoCS();          strData.DoVB();       }    } }   Calling program in VB  Imports Extension_CPP Imports Extension_CS Imports Extension_VB Imports System.Runtime.CompilerServices Module TestExtensions_VB    <Extension()> _       Public Sub DoCPP(ByVal str As String)       'Framework does not treat this as an extension, so use the static       CExtension_CPP.DoCPP(str)    End Sub    Sub Main()       Dim strData As String = "from VB"       strData.DoCS()       strData.DoVB()       strData.DoCPP() 'fake    End Sub End Module  Calling program in C++ // TestExtensions_CPP.cpp : main project file. #include "stdafx.h" using namespace System; using namespace Extension_CPP; using namespace Extension_CS; using namespace Extension_VB; void main(void) {        /*******************************************************\         * Extension methods are called like static methods         * when called from C++.  There may be a difference in         * syntax when calling the VB extension as VB Extensions         * are embedded in Modules instead of classes        \*******************************************************/     String^ strData = "from C++";     CExtension_CPP::DoCPP(strData);     CExtension_CS::DoCS(strData);     modExtension_VB::DoVB(strData); //since Extensions go in Modules }

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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