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• Postfix - am I sending spam?

  - by olrehm

  today I received like 30 messages within 5 minutes telling me that some mail I send could not be delivered, mostly to *.ru email addresses which I did not send any mail to. I have my own webserver (postfix/dovecot) set up using this guide (http://workaround.org/ispmail/lenny) but adjusted a little bit for Ubuntu. I tested whether I am an Open Relay which I am apparently not. Now there are two possible reasons for the above mentioned emails: Either I am sending out spam, or somebody wants me to think that, correct? How can I check this? I selected one particular address that I supposedly send spam to. Then I searched my mail.log for this entry. I found two blocks that record that somebody from the server connected to my server and delivered some message to two different users. I cannot find an entry reporting that anyone from my server send an email to that server. Does this mean its just some mail to scare me or could it still have been send by me in the first place? Here is one such block from the log (I replaced some confidential stuff): Jun 26 23:23:28 mycustomernumber postfix/smtpd[29970]: connect from mx.webstyle.ru[195.144.251.97] Jun 26 23:23:29 mycustomernumber postfix/smtpd[29970]: 044991528995: client=mx.webstyle.ru[195.144.251.97] Jun 26 23:23:29 mycustomernumber postfix/cleanup[29974]: 044991528995: message-id=<[email protected]> Jun 26 23:23:29 mycustomernumber postfix/qmgr[3369]: 044991528995: from=<>, size=2198, nrcpt=1 (queue active) Jun 26 23:23:29 mycustomernumber amavis[28598]: (28598-11) ESMTP::10024 /var/lib/amavis/tmp/amavis-20110626T223137-28598: <> -> <[email protected]> SIZE=2198 Received: from mycustomernumber.stratoserver.net ([127.0.0.1]) by localhost (rehmsen.de [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <[email protected]>; Sun, 26 Jun 2011 23:23:29 +0200 (CEST) Jun 26 23:23:29 mycustomernumber amavis[28598]: (28598-11) Checking: YakjkrdFq6A8 [195.144.251.97] <> -> <[email protected]> Jun 26 23:23:29 mycustomernumber postfix/smtpd[29970]: disconnect from mx.webstyle.ru[195.144.251.97] Jun 26 23:23:29 mycustomernumber amavis[28598]: (28598-11) lookup_sql_field(id) (WARN: no such field in the SQL table), "[email protected]" result=undef Jun 26 23:23:32 mycustomernumber postfix/smtpd[29979]: connect from localhost.localdomain[127.0.0.1] Jun 26 23:23:32 mycustomernumber postfix/smtpd[29979]: 0A1FA1528A21: client=localhost.localdomain[127.0.0.1] Jun 26 23:23:32 mycustomernumber postfix/cleanup[29974]: 0A1FA1528A21: message-id=<[email protected]> Jun 26 23:23:32 mycustomernumber postfix/qmgr[3369]: 0A1FA1528A21: from=<>, size=2841, nrcpt=1 (queue active) Jun 26 23:23:32 mycustomernumber postfix/smtpd[29979]: disconnect from localhost.localdomain[127.0.0.1] Jun 26 23:23:32 mycustomernumber amavis[28598]: (28598-11) FWD via SMTP: <> -> <[email protected]>,BODY=7BIT 250 2.0.0 Ok, id=28598-11, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 0A1FA1528A21 Jun 26 23:23:32 mycustomernumber amavis[28598]: (28598-11) Passed CLEAN, [195.144.251.97] [195.144.251.97] <> -> <[email protected]>, Message-ID: <[email protected]>, mail_id: YakjkrdFq6A8, Hits: 2.249, size: 2197, queued_as: 0A1FA1528A21, 2882 ms Jun 26 23:23:32 mycustomernumber postfix/smtp[29975]: 044991528995: to=<[email protected]>, relay=127.0.0.1[127.0.0.1]:10024, delay=3.3, delays=0.39/0.01/0.01/2.9, dsn=2.0.0, status=sent (250 2.0.0 Ok, id=28598-11, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 0A1FA1528A21) Jun 26 23:23:32 mycustomernumber postfix/qmgr[3369]: 044991528995: removed Jun 26 23:23:33 mycustomernumber postfix/smtp[29980]: 0A1FA1528A21: to=<[email protected]>, orig_to=<[email protected]>, relay=mx3.hotmail.com[65.54.188.110]:25, delay=1.2, delays=0.15/0.02/0.51/0.55, dsn=2.0.0, status=sent (250 <[email protected]> Queued mail for delivery) Jun 26 23:23:33 mycustomernumber postfix/qmgr[3369]: 0A1FA1528A21: removed Jun 26 23:26:49 mycustomernumber postfix/anvil[29972]: statistics: max connection rate 1/60s for (smtp:195.144.251.97) at Jun 26 23:23:28 Jun 26 23:26:49 mycustomernumber postfix/anvil[29972]: statistics: max connection count 1 for (smtp:195.144.251.97) at Jun 26 23:23:28 Jun 26 23:26:49 mycustomernumber postfix/anvil[29972]: statistics: max cache size 1 at Jun 26 23:23:28 I can provide more info if you tell me what you need to know. Thank you for you help!

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• What free space thresholds/limits are advisable for 640 GB and 2 TB hard disk drives with ZEVO ZFS on OS X?

  - by Graham Perrin

  Assuming that free space advice for ZEVO will not differ from advice for other modern implementations of ZFS … Question Please, what percentages or amounts of free space are advisable for hard disk drives of the following sizes? 640 GB 2 TB Thoughts A standard answer for modern implementations of ZFS might be "no more than 96 percent full". However if apply that to (say) a single-disk 640 GB dataset where some of the files most commonly used (by VirtualBox) are larger than 15 GB each, then I guess that blocks for those files will become sub optimally spread across the platters with around 26 GB free. I read that in most cases, fragmentation and defragmentation should not be a concern with ZFS. Sill, I like the mental picture of most fragments of a large .vdi in reasonably close proximity to each other. (Do features of ZFS make that wish for proximity too old-fashioned?) Side note: there might arise the question of how to optimise performance after a threshold is 'broken'. If it arises, I'll keep it separate. Background On a 640 GB StoreJet Transcend (product ID 0x2329) in the past I probably went beyond an advisable threshold. Currently the largest file is around 17 GB –  – and I doubt that any .vdi or other file on this disk will grow beyond 40 GB. (Ignore the purple masses, those are bundles of 8 MB band files.) Without HFS Plus: the thresholds of twenty, ten and five percent that I associate with Mobile Time Machine file system need not apply. I currently use ZEVO Community Edition 1.1.1 with Mountain Lion, OS X 10.8.2, but I'd like answers to be not too version-specific. References, chronological order ZFS Block Allocation (Jeff Bonwick's Blog) (2006-11-04) Space Maps (Jeff Bonwick's Blog) (2007-09-13) Doubling Exchange Performance (Bizarre ! Vous avez dit Bizarre ?) (2010-03-11) … So to solve this problem, what went in 2010/Q1 software release is multifold. The most important thing is: we increased the threshold at which we switched from 'first fit' (go fast) to 'best fit' (pack tight) from 70% full to 96% full. With TB drives, each slab is at least 5GB and 4% is still 200MB plenty of space and no need to do anything radical before that. This gave us the biggest bang. Second, instead of trying to reuse the same primary slabs until it failed an allocation we decided to stop giving the primary slab this preferential threatment as soon as the biggest allocation that could be satisfied by a slab was down to 128K (metaslab_df_alloc_threshold). At that point we were ready to switch to another slab that had more free space. We also decided to reduce the SMO bonus. Before, a slab that was 50% empty was preferred over slabs that had never been used. In order to foster more write aggregation, we reduced the threshold to 33% empty. This means that a random write workload now spread to more slabs where each one will have larger amount of free space leading to more write aggregation. Finally we also saw that slab loading was contributing to lower performance and implemented a slab prefetch mechanism to reduce down time associated with that operation. The conjunction of all these changes lead to 50% improved OLTP and 70% reduced variability from run to run … OLTP Improvements in Sun Storage 7000 2010.Q1 (Performance Profiles) (2010-03-11) Alasdair on Everything » ZFS runs really slowly when free disk usage goes above 80% (2010-07-18) where commentary includes: … OpenSolaris has changed this in onnv revision 11146 … [CFT] Improved ZFS metaslab code (faster write speed) (2010-08-22)

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• Splitting a raidctl mirror safely

  - by milkfilk

  I have a Sun T5220 server with the onboard LSI card and two disks that were in a RAID 1 mirror. The data is not important right now but we had a failed disk and are trying to understand how to do this for real if we had to recover from a failure. The initial situation looked like this: # raidctl -l c1t0d0 Volume Size Stripe Status Cache RAID Sub Size Level Disk ---------------------------------------------------------------- c1t0d0 136.6G N/A DEGRADED OFF RAID1 0.1.0 136.6G GOOD N/A 136.6G FAILED Green light on the 0.0.0 disk. Find / lights up the 0.1.0 disk. So I know I have a bad drive and which one it is. Server still boots obviously. First, we tried putting a new disk in. This disk came from an unknown source. Format would not see it, cfgadm -al would not see it so raidctl -l would not see it. I figure it's bad. We tried another disk from another spare server: # raidctl -c c1t1d0 c1t0d0 (where t1 is my good disk - 0.1.0) Disk has occupied space. Also the different syntax options don't change anything: # raidctl -C "0.1.0 0.0.0" -r 1 1 Disk has occupied space. # raidctl -C "0.1.0 0.0.0" 1 Disk has occupied space. Ok. Maybe this is because the disk from the spare server had a RAID 1 on it already. Aha, I can see another volume in raidctl: # raidctl -l Controller: 1 Volume:c1t1d0 (this is my server's root mirror) Volume:c1t132d0 (this is the foreign root mirror) Disk: 0.0.0 Disk: 0.1.0 ... No problem. I don't care about the data, I'll just delete the foreign mirror. # raidctl -d c1t132d0 (warning about data deletion but it works) At this point, /usr/bin/ binaries freak out. By that I mean, ls -l /usr/bin/which shows 1.4k but cat /usr/bin/which gives me a newline. Great, I just blew away the binaries (ie: binaries in mem still work)? I bounce the box. It all comes back fine. WTF. Anyway, back to recreating my mirror. # raidctl -l Controller: 1 Volume:c1t1d0 (this is my server's root mirror) Disk: 0.0.0 Disk: 0.1.0 ... Man says that you can delete a mirror and it will split it. Ok, I'll delete the root mirror. # raidctl -d c1t0d0 Array in use. (this might not be the exact error) I googled this and found of course you can't do this (even with -f) while booted off the mirror. Ok. I boot cdrom -s and deleted the volume. Now I have one disk that has a type of "LSI-Logical-Volume" on c1t1d0 (where my data is) and a brand new "Hitachi 146GB" on c1t0d0 (what I'm trying to mirror to): (booted off the CD) # raidctl -c c1t1d0 c1t0d0 (man says it's source destination for mirroring) Illegal Array Layout. # raidctl -C "0.1.0 0.0.0" -r 1 1 (alt syntax per man) Illegal Array Layout. # raidctl -C "0.1.0 0.0.0" 1 (assumes raid1, no help) Illegal Array Layout. Same size disks, same manufacturer but I did delete the volume instead of throwing in a blank disk and waiting for it to resync. Maybe this was a critical error. I tried selecting the type in format for my good disk to be a plain 146gb disk but it resets the partition table which I'm pretty sure would wipe the data (bad if this was production). Am I boned? Anyone have experience with breaking and resyncing a mirror? There's nothing on Google about "Illegal Array Layout" so here's my contrib to the search gods.

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• eth0 and eth1 both assigned same IP on boot

  - by Banjer

  I have a physical SLES 11 SP2 server on a Sun Fire x4140 that is giving me problems with networking upon reboot. The NICs are onboard. The networking appears successful during boot, but network services such as nfs fail hard. This is because eth0 and eth1 are both receiving the same configuration and are both ifup-ed. Once everything times out and I'm at the console, ifconfig shows that eth0 and eth1 are UP and running with the same IP. Attempting to ping anything in that subnet fails. Restarting the network service fixes the issue. eth0 is the correct NIC that should be configured as primary, per the MAC address. Question: Whats causing eth1 to be brought up with the same config as eth0?? I do not have a config script set up for eth1: banjer@harp:~> ls -la /etc/sysconfig/network/ total 104 drwxr-xr-x 6 root root 4096 Jun 11 12:21 . drwxr-xr-x 6 root root 4096 Apr 10 09:46 .. -rw-r--r-- 1 root root 13916 Apr 10 09:32 config -rw-r--r-- 1 root root 9952 Apr 10 09:36 dhcp -rw------- 1 root root 180 Jun 11 12:21 ifcfg-eth0 -rw------- 1 root root 180 Jun 11 12:21 ifcfg-eth3 -rw------- 1 root root 172 Feb 1 08:32 ifcfg-lo -rw-r--r-- 1 root root 29333 Feb 1 08:32 ifcfg.template drwxr-xr-x 2 root root 4096 Apr 10 09:32 if-down.d -rw-r--r-- 1 root root 239 Feb 1 08:32 ifroute-lo drwxr-xr-x 2 root root 4096 Apr 10 09:33 if-up.d drwx------ 2 root root 4096 May 5 2010 providers -rw-r--r-- 1 root root 25 Nov 16 2010 routes drwxr-xr-x 2 root root 4096 Apr 10 09:36 scripts On a side note, eth3 is also configured with an IP in a different subnet, but this has not posed any problems. FYI the kernel module being used is forcedeth. banjer@harp:~> sudo cat /etc/sysconfig/network/ifcfg-eth0 BOOTPROTO='static' BROADCAST='' ETHTOOL_OPTIONS='' IPADDR='172.21.64.25/20' MTU='' NAME='MCP55 Ethernet' NETWORK='' REMOTE_IPADDR='' STARTMODE='auto' USERCONTROL='no' ONBOOT="yes" Here's eth3 in case you need to see it: banjer@harp:~> sudo cat /etc/sysconfig/network/ifcfg-eth3 BOOTPROTO='static' BROADCAST='' ETHTOOL_OPTIONS='' IPADDR='172.11.200.4/24' MTU='' NAME='MCP55 Ethernet' NETWORK='' REMOTE_IPADDR='' STARTMODE='auto' USERCONTROL='no' ONBOOT="yes" Perhaps is something related to udev? 70-persistent-net-rules looks OK to me, but I may not understand it completely. banjer@harp:~> cat /etc/udev/rules.d/70-persistent-net.rules # This file was automatically generated by the /lib/udev/write_net_rules # program, run by the persistent-net-generator.rules rules file. # # You can modify it, as long as you keep each rule on a single # line, and change only the value of the NAME= key. # PCI device 0x10de:0x0373 (forcedeth) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="00:18:4f:8d:85:4c", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth2" # PCI device 0x10de:0x0373 (forcedeth) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="00:18:4f:8d:85:4a", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth0" # PCI device 0x10de:0x0373 (forcedeth) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="00:18:4f:8d:85:4b", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth1" # PCI device 0x10de:0x0373 (forcedeth) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="00:18:4f:8d:85:4d", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth3" # PCI device 0x1077:0x3032 (qla3xxx) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="00:c1:dd:0e:34:6c", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth4" Any other thoughts on what would cause this?

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• Network authentication + roaming home directory - which technology should I look into using?

  - by Brian

  I'm looking into software which provides a user with a single identity across multiple computers. That is, a user should have the same permissions on each computer, and the user should have access to all of his or her files (roaming home directory) on each computer. There seem to be many solutions for this general idea, but I'm trying to determine the best one for me. Here are some details along with requirements: The network of machines are Amazon EC2 instances running Ubuntu. We access the machines with SSH. Some machines on this LAN may have different uses, but I am only discussing machines for a certain use (running a multi-tenancy platform). The system will not necessarily have a constant amount of machines. We may have to permanently or temporarily alter the amount of machines running. This is the the reason why I'm looking into centralized authentication/storage. The implementation of this effect should be a secure one. We're unsure if users will have direct shell access, but their software will potentially be running (under restricted Linux user names, of course) on our systems, which is as good as direct shell access. Let's assume that their software could potentially be malicious for the sake of security. I have heard of several technologies/combinations to achieve my goal, but I'm unsure of the ramifications of each. An older ServerFault post recommended NFS & NIS, though the combination has security problems according to this old article by Symantec. The article suggests moving to NIS+, but, as it is old, this Wikipedia article has cited statements suggesting a trending away from NIS+ by Sun. The recommended replacement is another thing I have heard of... LDAP. It looks like LDAP can be used to save user information in a centralized location on a network. NFS would still need to be used to cover the 'roaming home folder' requirement, but I see references of them being used together. Since the Symantec article pointed out security problems in both NIS and NFS, is there software to replace NFS, or should I heed that article's suggestions for locking it down? I'm tending toward LDAP because another fundamental piece of our architecture, RabbitMQ, has a authentication/authorization plugin for LDAP. RabbitMQ will be accessible in a restricted manner to users on the system, so I would like to tie the security systems together if possible. Kerberos is another secure authentication protocol that I have heard of. I learned a bit about it some years ago in a cryptography class but don't remember much about it. I have seen suggestions online that it can be combined with LDAP in several ways. Is this necessary? What are the security risks of LDAP without Kerberos? I also remember Kerberos being used in another piece of software developed by Carnegie Mellon University... Andrew File System, or AFS. OpenAFS is available for use, though its setup seems a bit complicated. At my university, AFS provides both requirements... I can log in to any machine, and my "AFS folder" is always available (at least when I acquire an AFS token). Along with suggestions for which path I should look into, does anybody have any guides which were particularly helpful? As the bold text pointed out, LDAP looks to be the best choice, but I'm particularly interested in the implementation details (Keberos? NFS?) with respect to security.

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• Diagnosing Solaris 8 server memory and swap space usage

  - by datSilencer

  Hello everyone. Essentially, my question is related to memory allocation for Solaris virtual machines. I am running a couple of old Sun ONE 6 Java web servers on two Solaris 8 virtual machines. I see that there's a reasonable amount of swap space being used, but I'm not exactly sure if this could indicate a need to add more RAM to these machines. At service peak hours (mornings usually), the response time of the web application these servers host jumps up to at most 11 seconds (somewhat detrimental for a relatively simple web page loading action). Average response time at non peak times is about 5 seconds. What would you be able to infer about the RAM usage for these machines from the ouput below? Is this information reasonably sufficient? Or would I need to run some other commands to rule out server memory starvation? Finally, since there is a Java application at the core of the setup, I've also thought about: 1) Trace the heap's Object allocation to detect potential memory leaks. 2) Do some performance profiling to see if this instead related to networking delays. I mention this since the application talks with a single Oracle Database, but I would doubt this to be the case since they're pretty close from a network segmentation perspective. I appreciate any kind of insight and feedback you could provide. Thanks for your time and help. Server 1: 40 processes: 38 sleeping, 1 zombie, 1 on cpu CPU states: 99.1% idle, 0.4% user, 0.4% kernel, 0.0% iowait, 0.0% swap Memory: 2048M real, 295M free, 865M swap in use, 3788M swap free PID USERNAME THR PRI NICE SIZE RES STATE TIME CPU COMMAND 12676 webservd 112 29 10 616M 242M sleep 103:37 0.48% webservd 18317 root 1 59 0 23M 19M sleep 67:24 0.08% perl 9479 support 1 59 0 6696K 2448K cpu/1 0:11 0.05% top 8012 root 10 59 0 34M 704K sleep 80:54 0.04% java 1881 root 33 29 10 110M 13M sleep 33:03 0.02% webservd 7808 root 1 59 0 83M 67M sleep 7:59 0.00% perl 1461 root 20 59 0 5328K 1392K sleep 6:49 0.00% syslogd 1691 root 2 59 0 27M 680K sleep 4:22 0.00% webservd 24386 root 1 59 0 15M 11M sleep 2:50 0.00% perl 23259 root 1 59 0 11M 4240K sleep 2:42 0.00% perl 24718 root 1 59 0 11M 5464K sleep 2:29 0.00% perl 22810 root 1 59 0 19M 11M sleep 2:21 0.00% perl 24451 root 1 53 2 11M 3800K sleep 2:18 0.00% perl 18501 root 1 56 1 11M 3960K sleep 2:18 0.00% perl 14450 root 1 56 1 15M 6920K sleep 1:49 0.00% perl Server 2 42 processes: 40 sleeping, 1 zombie, 1 on cpu CPU states: 98.8% idle, 0.4% user, 0.8% kernel, 0.0% iowait, 0.0% swap Memory: 1024M real, 31M free, 554M swap in use, 3696M swap free PID USERNAME THR PRI NICE SIZE RES STATE TIME CPU COMMAND 5607 webservd 74 29 10 284M 173M sleep 20:14 0.21% webservd 15919 support 1 59 0 4056K 2520K cpu/1 0:08 0.09% top 13138 root 10 59 0 34M 1952K sleep 210:51 0.08% java 13753 root 1 59 0 22M 12M sleep 170:15 0.07% perl 22979 root 33 29 10 112M 7864K sleep 85:07 0.04% webservd 22930 root 1 59 0 3424K 1552K sleep 17:47 0.01% xntpd 22978 root 2 59 0 27M 2296K sleep 10:49 0.00% webservd 13571 root 1 59 0 9400K 5112K sleep 5:52 0.00% perl 5606 root 2 29 10 29M 9056K sleep 0:36 0.00% webservd 15910 support 1 59 0 9128K 2616K sleep 0:00 0.00% sshd 13106 root 1 59 0 82M 3520K sleep 7:47 0.00% perl 13547 root 1 59 0 12M 5528K sleep 6:38 0.00% perl 13518 root 1 59 0 9336K 3792K sleep 6:24 0.00% perl 13399 root 1 56 1 8072K 3616K sleep 5:18 0.00% perl 13557 root 1 53 2 8248K 3624K sleep 5:12 0.00% perl

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• SATA drive problems with two SIL RAID cards

  - by Jon Topper

  I've just put a second SiI 3114 SATARaid card in my home server so that I could add another pair of SATA drives and increase my storage space. Annoyingly, it doesn't seem to work: [ 32.816030] ata5: lost interrupt (Status 0x0) [ 32.816072] ata5.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen [ 32.816091] ata5.00: cmd c8/00:08:00:00:00/00:00:00:00:00/e0 tag 0 dma 4096 in [ 32.816094] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout) [ 32.816101] ata5.00: status: { DRDY } [ 32.816117] ata5: hard resetting link [ 33.136082] ata5: SATA link down (SStatus 0 SControl 0) [ 36.060940] irq 18: nobody cared (try booting with the "irqpoll" option) [ 36.060949] Pid: 0, comm: swapper Not tainted 2.6.31-20-generic #58-Ubuntu [ 36.060954] Call Trace: [ 36.060977] [] ? printk+0x18/0x1c [ 36.060997] [] __report_bad_irq+0x27/0x90 [ 36.061005] [] note_interrupt+0x150/0x190 [ 36.061011] [] handle_fasteoi_irq+0xac/0xd0 [ 36.061023] [] handle_irq+0x18/0x30 [ 36.061029] [] do_IRQ+0x47/0xc0 [ 36.061042] [] ? irq_exit+0x50/0x70 [ 36.061058] [] ? smp_apic_timer_interrupt+0x57/0x90 [ 36.061065] [] common_interrupt+0x30/0x40 [ 36.061075] [] ? native_safe_halt+0x5/0x10 [ 36.061082] [] default_idle+0x46/0xd0 [ 36.061088] [] cpu_idle+0x8c/0xd0 [ 36.061103] [] rest_init+0x55/0x60 [ 36.061111] [] start_kernel+0x2e6/0x2ec [ 36.061117] [] ? unknown_bootoption+0x0/0x19e [ 36.061133] [] i386_start_kernel+0x7c/0x83 [ 36.061137] handlers: [ 36.061139] [] (sil_interrupt+0x0/0xb0) [ 36.061151] Disabling IRQ #18 [ 38.136014] ata5: hard resetting link [ 38.456022] ata5: SATA link down (SStatus 0 SControl 0) [ 43.456013] ata5: hard resetting link [ 43.776022] ata5: SATA link down (SStatus 0 SControl 0) [ 43.776035] ata5.00: disabled [ 43.776055] ata5.00: device reported invalid CHS sector 0 [ 43.776074] sd 4:0:0:0: [sde] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE [ 43.776082] sd 4:0:0:0: [sde] Sense Key : Aborted Command [current] [descriptor] [ 43.776092] Descriptor sense data with sense descriptors (in hex): [ 43.776097] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00 [ 43.776112] 00 00 00 00 [ 43.776118] sd 4:0:0:0: [sde] Add. Sense: No additional sense information [ 43.776127] end_request: I/O error, dev sde, sector 0 [ 43.776136] Buffer I/O error on device sde, logical block 0 [ 43.776170] ata5: EH complete [ 43.776187] ata5.00: detaching (SCSI 4:0:0:0) root@core:~# cat /proc/interrupts CPU0 0: 47 IO-APIC-edge timer 1: 8 IO-APIC-edge i8042 6: 3 IO-APIC-edge floppy 7: 0 IO-APIC-edge parport0 8: 0 IO-APIC-edge rtc0 9: 0 IO-APIC-fasteoi acpi 14: 53069 IO-APIC-edge pata_sis 15: 53004 IO-APIC-edge pata_sis 17: 112265 IO-APIC-fasteoi sata_sil 18: 200002 IO-APIC-fasteoi sata_sil, SiS SI7012 19: 111140 IO-APIC-fasteoi eth0 20: 0 IO-APIC-fasteoi ohci_hcd:usb2 21: 0 IO-APIC-fasteoi ohci_hcd:usb3 23: 0 IO-APIC-fasteoi ehci_hcd:usb1 NMI: 0 Non-maskable interrupts LOC: 6650492 Local timer interrupts SPU: 0 Spurious interrupts CNT: 0 Performance counter interrupts PND: 0 Performance pending work RES: 0 Rescheduling interrupts CAL: 0 Function call interrupts TLB: 0 TLB shootdowns TRM: 0 Thermal event interrupts THR: 0 Threshold APIC interrupts MCE: 0 Machine check exceptions MCP: 160 Machine check polls ERR: 0 MIS: 0 root@core:~# lspci | grep Raid 00:09.0 RAID bus controller: Silicon Image, Inc. SiI 3114 [SATALink/SATARaid] Serial ATA Controller (rev 02) 00:0a.0 RAID bus controller: Silicon Image, Inc. SiI 3114 [SATALink/SATARaid] Serial ATA Controller (rev 02) root@core:~# lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 9.10 Release: 9.10 Codename: karmic root@core:~# uname -a Linux core.topper.me.uk 2.6.31-20-generic #58-Ubuntu SMP Fri Mar 12 05:23:09 UTC 2010 i686 GNU/Linux I've tried a combination of different kernel options (irqpoll, noapic, noacpi, pci=noapic) all to no avail. Does anyone have any bright ideas about how I can go about making this work? Swapping PCI cards around isn't an option as there are only two slots in this motherboard (an ASRock K7S41GX). The BIOS doesn't look to have too much in the way of configuration options regarding IRQ usage. Plan B is to ditch this server completely and buy a new QNAP for these drives to go in, but I was hoping to avoid doing this right now.

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• Recommendations for distributed processing/distributed storage systems

  - by Eddie

  At my organization we have a processing and storage system spread across two dozen linux machines that handles over a petabyte of data. The system right now is very ad-hoc; processing automation and data management is handled by a collection of large perl programs on independent machines. I am looking at distributed processing and storage systems to make it easier to maintain, evenly distribute load and data with replication, and grow in disk space and compute power. The system needs to be able to handle millions of files, varying in size between 50 megabytes to 50 gigabytes. Once created, the files will not be appended to, only replaced completely if need be. The files need to be accessible via HTTP for customer download. Right now, processing is automated by perl scripts (that I have complete control over) which call a series of other programs (that I don't have control over because they are closed source) that essentially transforms one data set into another. No data mining happening here. Here is a quick list of things I am looking for: Reliability: These data must be accessible over HTTP about 99% of the time so I need something that does data replication across the cluster. Scalability: I want to be able to add more processing power and storage easily and rebalance the data on across the cluster. Distributed processing: Easy and automatic job scheduling and load balancing that fits with processing workflow I briefly described above. Data location awareness: Not strictly required but desirable. Since data and processing will be on the same set of nodes I would like the job scheduler to schedule jobs on or close to the node that the data is actually on to cut down on network traffic. Here is what I've looked at so far: Storage Management: GlusterFS: Looks really nice and easy to use but doesn't seem to have a way to figure out what node(s) a file actually resides on to supply as a hint to the job scheduler. GPFS: Seems like the gold standard of clustered filesystems. Meets most of my requirements except, like glusterfs, data location awareness. Ceph: Seems way to immature right now. Distributed processing: Sun Grid Engine: I have a lot of experience with this and it's relatively easy to use (once it is configured properly that is). But Oracle got its icy grip around it and it no longer seems very desirable. Both: Hadoop/HDFS: At first glance it looked like hadoop was perfect for my situation. Distributed storage and job scheduling and it was the only thing I found that would give me the data location awareness that I wanted. But I don't like the namename being a single point of failure. Also, I'm not really sure if the MapReduce paradigm fits the type of processing workflow that I have. It seems like you need to write all your software specifically for MapReduce instead of just using Hadoop as a generic job scheduler. OpenStack: I've done some reading on this but I'm having trouble deciding if it fits well with my problem or not. Does anyone have opinions or recommendations for technologies that would fit my problem well? Any suggestions or advise would be greatly appreciated. Thanks!

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• Ubuntu 10.04: OpenVZ Kernel and pure-ftpd issues on HOST (no guest setup yet)

  - by Seidr

  After compiling and installing the OpenVZ flavour of kernel under Ubuntu 10.04, I am unable to browse to certain directories when connecting to the pure-ftpd server. The clients are dropping into PASSIVE mode, which is fine. This behaviour was happening before the change of kernel, however now when I browse to certain directories the connection just gets dropped. This only happens with a few directories under one login (web in specific), where as with another login it happens as soon as I connect. I've got the nf_conntrack_ftp kernel module installed (required to keep track of passive FTP connections as I understand, and an alias of the ip_conntrack_ftp module), however this has provided no alleviation of my problem. This module was actually required upon initial setup of my OS to get passive FTP working correctly, however when I compiled the OpenVZ kernel a lot of these modules were missing (iptables, conntrack etc). I recompiled the kernel with the missing modules, but to no effect. I've turned verbosity for the pure-ftpd server up, and still no clues have been spotted in either syslog or the transfer log. Neither did an strace provide any clues (that I could discern anyway) - although one strange thing is both in the output to the client and in the strace I notice that it does infact probe the directory and return the number of matches - it just fails after that. One more thing to mention is that if I FTP using the same credentials locally, everything works fine. This suggests that it is in fact an issue with either the conntrack_ftp module not functioning as expected, or a deeper networking issue. The Kernel was compiled and installed following the instructions at https://help.ubuntu.com/community/OpenVZ - bar the changes to the Kernel configuration (such as add iptables as a module). Below is an example of the log sent to the data (under FileZilla). Status: Resolving address of xxxx.co.uk Status: Connecting to 78.46.xxx.xxx:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 4 of 10 allowed. Response: 220-Local time is now 08:52. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 15 minutes of inactivity. Command: USER xxx Response: 331 User xxx OK. Password required Command: PASS ******** Response: 230-User xxx has group access to: client1 sshusers Response: 230 OK. Current restricted directory is / Command: OPTS UTF8 ON Response: 200 OK, UTF-8 enabled Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Status: Directory listing successful Status: Retrieving directory listing... Command: CWD /web Response: 250 OK. Current directory is /web Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PORT 10,0,2,30,14,143 Response: 500 I won't open a connection to 10.0.2.30 (only to 188.220.xxx.xxx) Command: PASV Response: 227 Entering Passive Mode (78,46,79,147,234,110) Command: MLSD Response: 150 Accepted data connection Response: 226-ASCII Response: 226-Options: -a -l Response: 226 57 matches total Error: Could not read from transfer socket: ECONNRESET - Connection reset by peer Error: Failed to retrieve directory listing Any suggestions please? I'm willing to try anything!

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• dns server bind is not work

  - by milad

  I just installed bind on RHEL 6 and point a domain to that server. but actually when i ping domain it returns error 1214: Here is my named.conf: // // named.conf // // Provided by Red Hat bind package to configure the ISC BIND named(8) DNS // server as a caching only nameserver (as a localhost DNS resolver only). // // See /usr/share/doc/bind*/sample/ for example named configuration files. // options { listen-on port 53 { any; }; listen-on-v6 port 53 { ::1; }; directory "/var/named"; dump-file "/var/named/data/cache_dump.db"; statistics-file "/var/named/data/named_stats.txt"; memstatistics-file "/var/named/data/named_mem_stats.txt"; allow-query { any; }; recursion yes; dnssec-enable yes; dnssec-validation yes; dnssec-lookaside auto; /* Path to ISC DLV key */ bindkeys-file "/etc/named.iscdlv.key"; managed-keys-directory "/var/named/dynamic"; }; logging { channel default_debug { file "data/named.run"; severity dynamic; }; }; zone "." IN { type hint; file "named.ca"; }; include "/etc/named.rfc1912.zones"; include "/etc/named.root.key"; zone "mydomain.com"{ type master; file "/var/named/data/named.mydomain.com"; allow-update { none; }; };` AND The content of "/var/named/data/named.mydomain.com": $TTL 38400 mydomain.com. IN SOA ns1.mydomain.com. milad.yahoo.com. ( 2012101201 ; serial number YYMMDDNN 28800 ; Refresh 7200 ; Retry 864000 ; Expire 38400 ; Min TTL ) mydomain.com. IN A 1.2.3.4 www IN A 1.2.3.4 ns1.mydomain.com. IN A 1.2.3.4 ns2.mydomain.com. IN A 1.2.3.4 mydomain.com. IN NS ns1.mydomain.com. mydomain.com. IN NS ns2.mydomain.com. AND i'm sure the named service is running: [root@server ~]# service named status version: 9.8.2rc1-RedHat-9.8.2-0.10.rc1.el6_3.3 CPUs found: 8 worker threads: 8 number of zones: 20 debug level: 0 xfers running: 0 xfers deferred: 0 soa queries in progress: 0 query logging is OFF recursive clients: 0/0/1000 tcp clients: 0/100 server is up and running named (pid 26299) is running... Thanks for your answers. i know that the ping is not the job of bind, i use it just to check whether domain is pointed to host or not.(ping is open in my server as i got reply in pinging ip) i use network-tools.com to ping domain. here the output of dig utility: dig mydomain.com ; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.10.rc1.el6_3.3 <<>> mydomain.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 6806 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;mydomain.com. IN A ;; Query time: 321 msec ;; SERVER: 5.6.7.8#53(5.6.7.8)##note that 5.6.7.8 is my idc dns ip ;; WHEN: Sun Oct 14 23:53:47 2012

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• Windows 7 sometimes boots in VGA mode

  - by TuxRug

  I have an Asus G50VT-x5 laptop with nVidia GeForce9800M-GS graphics. Normally, Windows boots normally, but about 20% of the time (rough estimate), it will boot with the fallback VGA driver, maxing out at 800x600 with no Aero. I've checked the system logs and there is nothing indicating an error loading the nVidia driver. It even specifies in the logs that the Nvidia Display Driver service started successfully, even though it has booted in safe graphics mode. This has been happening for a while, but it's happening a little more often now than it was before. Since the first time my system exhibited this behavior, I have updated my graphics driver a handful of times. I used System Information for Windows to check for problems there, but the only thing that stood out was the following: Core Temperature 4486449 °C (8075639 °F) Shaders Temperature 1171513530 °C (2108724330 °F) I know this reading is incorrect, because my laptop is nowhere near the surface of the sun and my desk has not burst into flames. When it's opererating normally, I get a sane reading like [Core Temperature 58 °C (136 °F)] with no Shaders Temperature listed. All I have to do to resolve the issue is reboot. I have seen no stability issues with the graphics or anything else. A long time ago, I had an issue with this computer where my framerate would suddenly drop during a 3D game from 40fps to <1fps, but after looking at the temperature readout immediately after quitting a game, I removed the bottom panel and blew the dust out of the vent and heatsink. Since then I have no drops in framerate under any situation. I have uploaded a zip containing the SIW reports for when the problem is occurring and when the computer is operating normally. I don't have a paid account so it can only be downloaded 10 times, so please only download the reports if you think you can use them. If you try to download the reports and they are no longer available, please comment and I will re-upload them. If you want to look at the files, they are on Rapidshare. EDIT It happened again, and I looked a little deeper into the System logs. When this happens, there are a lot of errors about other device drivers unable to start. All of these errors are for PnP drivers. Also, my USB keyboard and mouse take a few moments before they actually start working, although this happens sometimes the first normal boot as well. I am quite sure this is related, so I am adding the pnp tag. Also, CHKDSK will not run on boot. Even if a check is scheduled or a volume is manually set as dirty, CHKDSK will be skipped entirely, not even leaving an entry in the System logs. I tried running CHKNTFS /D, which did not work. I then manually changed my HKLM\System\CurrentControlSet\Control\Session Manager BootExecute value to the default listed on Microsoft's website. That did not work either. I ended up booting to repair mode and running CHKDSK there, which found a number of minor inconsistencies on my system drive, but none on my data drive. I have no idea if this is related. Some more information for those who don't download my SIW report file: Antivirus and Firewall are ESET Smart Security I have three different virutalization programs installed: VMware Player, Windows Virtual PC, and VirtualBox. The network adapters for these show up in the log of failed device starts. EDIT 2 I tried running sfc /scannow, which reported that it found corrupted files that could not be fixed. The CBS log is extremely cryptic. I tried booting to my install disk, launching repair mode, and doing an offline sfc from there, which produced the same result.

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• How to validate referral support implemented for Active Dircetory server?

  - by user146560

  Please suggest me some utility or application, using which i want to test referral settings done. I want to test cross forest referenced reference. Among two DNS say 1 firstDNS.com user([email protected]) 2 SecondDNS.com user([email protected]) Below java code written to test active directory server setting. public void authenticateUser(String user, String password, String domain) throws AuthenticationException, NamingException { List<String> ldapServers = findLDAPServersInWindowsDomain("first.com"); if (ldapServers.isEmpty()) throw new NamingException("Can't locate an LDAP server (try nslookup type=SRV _ldap._tcp." + "first.com"+ ")"); Hashtable<String, String> props = new Hashtable<String, String>(); String principalName = "testUserFirst"+ "@" + "First.com"; props.put(Context.SECURITY_PRINCIPAL, principalName); props.put(Context.SECURITY_CREDENTIALS, password); props.put(Context.REFERRAL,"follow"); //props.put(Context.SECURITY_AUTHENTICATION, "anonymous"); Integer count = 0; for (String ldapServer : ldapServers) { try { count++; DirContext ctx = LdapCtxFactory.getLdapCtxInstance("ldap://" + ldapServer, props); SearchControls searchCtls = new SearchControls(); //Specify the attributes to return String returnedAtts[]={"sn","givenName","mail"}; searchCtls.setReturningAttributes(returnedAtts); //Specify the search scope searchCtls.setSearchScope(SearchControls.SUBTREE_SCOPE); //specify the LDAP search filter String searchFilter = "(&(objectClass=user)(sAMAccountName=" testUserSecond)(userPassword=usertest@3))"; //Specify the Base for the search String searchBase = "DC=second,DC=com"; //initialize counter to total the results int totalResults = 0; // Search for objects using the filter NamingEnumeration<SearchResult> answer = ctx.search(searchBase, searchFilter, searchCtls); return; } catch (CommunicationException e) { // this is what'll happen if one of the domain controllers is unreachable if (count.equals(ldapServers.size())) { // we've got no more servers to try, so throw the CommunicationException to indicate that we failed to reach an LDAP server throw e; } } } } private List<String> findLDAPServersInWindowsDomain(String domain) throws NamingException { List<String> servers = new ArrayList<String>(); Hashtable<String, String> env = new Hashtable<String, String>(); env.put(Context.INITIAL_CONTEXT_FACTORY, "com.sun.jndi.dns.DnsContextFactory"); env.put("java.naming.provider.url", "dns://"); DirContext ctx = new InitialDirContext(env); Attributes attributes = ctx.getAttributes("_ldap._tcp." + domain, new String[] { "SRV" }); // that's how Windows domain controllers are registered in DNS Attribute a = attributes.get("SRV"); for (int i = 0; i < a.size(); i++) { String srvRecord = a.get(i).toString(); // each SRV record is in the format "0 100 389 dc1.company.com." // priority weight port server (space separated) servers.add(srvRecord.split(" ")[3]); } ctx.close(); return servers; }

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• Gaming blew fuse and causes funny smell: how to overcome?

  - by George Tomlinson

  I've been gaming for a while now. When playing certain games this PC goes into overdrive. The fan/fans start/s to sound like a jet engine it/they get/s so busy. Also I have smelt burning when this has happened. The fuse blew on the 4 socket adapter I was using recently. On the following thread someone said this could be due to the PSU not being strong enough to handle the load, in what it seems could be a related issue someone had, although the person who posted this question did say that blowing a fan on their PC stopped it crashing in that case: http://www.tomshardware.co.uk/answers/id-2047543/gtx-650-overheating-issue.html. This is exactly what they said: Your GPU isn't overheating. 70+ before it would shutdown and cause a restart. Make sure your PSU is strong enough to handle your new system at load and possibly run Memtest to check your RAM (although not BSOD'ing and just shutting down points to the PSU). This (the PSU part) makes more sense to me than it being to do with dust etc, since it seems a more plausible explanation of why the fuse blew. The PC has no problems except when playing certain games: i.e. TERA Rising and WoW with add-ons (I think WoW is ok as long as I don't have more than 1 add-on (Healers Have To Die)). I'm just wondering if anyone knows or can suggest what I might be able to do to be able to play these games without this problem occurring. The PC's spec is this: Display: NVIDIA GeForce GTX 650 8GB RAM (6 available) Processor: AMD FX (tm) - 8120 Eight-Core Processor - 3.1 GHz, 4 Cores, 8 Logical Processors I have read on another post that forcing vsync in the Nvidia Control Panel helped with what seems could be a similar problem, so I plan to see if that solves it, God permitting. EDIT: I tried the Vsync thing, and it seems the situation may have improved, although this may be due to something else: i.e. maybe the PC was working harder yesterday, due to just having downloaded a few things or lots of things running. I'm still noticing the funny smell when playing TERA. It's not so much burning: it's more like glue. The smell might have had a burning element to it in the past, but I think it's always had a glue element. EDIT 2: the PSU is an 'ATX Switching Power Supply', Model E-500ATX. Other info it gives on the PSU is 230V, Current 10A and Frequency 50-60Hz. It also has some other info which I can supply if necessary. Putting the PC plug in the wall socket instead of the power strip seems like it might have reduced the load on the PC quite a bit: I think it sounds less stressed. it has been off for a while whilst I took the side panel off though, so I'll wait to see what happens before getting too excited. EDIT 3: hmm. So here's the latest: just playing TERA. The fan's running quite fast again. Hard to tell whether switching to the wall socket has made a difference in terms of strain on the PC: I don't know if one would expect it to. Still seems like it might have helped though. Oh and there didn't seem to be much dust in the PC, although I didn't disconnect any components. I'm still getting the glue type smell. ASIDE: reminds me of someone on a PC near me at the library once who was actually sniffing glue right there in front of everyone while on the PC and he started talking about how he was sniffing glue. lol. That's no joke. EDIT 4: So the questions now are: Question 1: Is the smell something I should sort out? (If so, how might I do this?) Question 2: is it necessary to take any steps to prevent blowing another fuse (and if so which step/s?).

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• The best dvd ripper software in 2014 review

  - by user328170

  The top 3 DVD Ripping Tools in 2014 Nowadays everyone may have several smart mobile devices, such as iphone, ipad air, ipad mini ,Samsung Galaxy and Sony Xperia. If you want to take your movies with your mobile devices, or sometimes just want to backup those classic physical discs on your notebook or workstation with high quality resolutions, you need a fast and stable software to rip them and convert them to the format you like. Fortunately, there are plenty of great software products designed to make the process easy and transform DVD to the files that are playable on any mobile device you choose. We have done a full review on dozens of products. Here are five of the best, based on our review. We test the software from its ripping speed, friendly use guide , reliability and ripping capability. The top one is still Winx DVD Ripper platinum. We've test its 6.1 version 2 years ago for its ability to quickly and easily rip DVDs and Blu-ray discs to high quality MKV files with a single click. It gave us deep impression in the test. This time we test it’s lastest 7.3.5 version. Besides easy use and speed, we test its capability to decrypt all kinds of discs with different protect method, for example, Disney X-project DRM , Sony ArccOS, RCE and region code. The result shows that winx dvd ripper platinum still maintain its advantages in all the area. Winx dvd ripper platinum is a more focused on DVD ripping software with the basic duty to rip and convert DVD. The color of UI is a modern technical sense. All the main functions are shown obviously while others specials are hidden for advanced users, making it more clear and convenient to make option. There are two company weisoft limited and Digiarty who can provide the software. Weisoft limited focus on USA, UK and Australia market. Digiarty focus on others. ripping speed ????? friendly use guide ????? reliability ????? ripping capability ????? The second one DVDFab DVDFab is also very robust during ripping dics. It can also decrypt most of the dics in the market. The shortage it still friendly use and speed. We'd note that the app is frequently updated to cut through the copy protection on even the latest DVDs and Blu-ray discs . The app is shareware, meaning most features are free, including decrypting and ripping to your hard drive. Many of you note that you use another app for compression and authoring, but many of you say they hey, storage is cheap, and the rips from DVDFab are easy, one-click, and work. ripping speed ??? friendly use guide ???? reliability ????? ripping capability ????? The Third one is Handbrake Handbrake is our favorite video encoder for a reason: it's simple, easy to use, easy to install, and offers a lots of options to get the high quality file as a result. If you're scared by them, you don't even have to use them—the app will compensate for you and pick some settings it thinks you'll like based on your destination device. So many of you like Handbrake that many of you use it in conjunction with another app (like VLC, which makes ripping easy)—you'll let another app do the rip and crack the DRM on your discs, and then process the file through Handbrake for encoding. The app is fast, can make the most of multi-core processors to speed up the process, and is completely open source. ripping speed ??? friendly use guide ???? reliability ???? ripping capability ????

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• unmet dependencies in Ubuntu 12.04

  - by lee.O

  I tried today to install a dvb-card on my Ubuntu 12.04 (Linux blauhai-linux 3.2.0-25-generic #40-Ubuntu SMP Wed May 23 20:30:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux ). The installation failed with an error. After that, i tried to install python (it was already installed but i got this error): linux:~$ sudo apt-get install git Reading package lists... Done Building dependency tree Reading state information... Done git is already the newest version. You might want to run 'apt-get -f install' to correct these: The following packages have unmet dependencies: python-glade2:i386 : Depends: python:i386 (< 2.5) but it is not going to be installed Depends: python-support:i386 (= 0.3.4) but it is not installable Depends: python:i386 (= 2.4) but it is not going to be installed Depends: libglade2-0:i386 (= 1:2.5.1) but it is not going to be installed Depends: python-gtk2:i386 (= 2.8.6-8) but it is not going to be installed python-numeric:i386 : Depends: python:i386 (< 2.5) but it is not going to be installed Depends: python:i386 (= 2.3) but it is not going to be installed Depends: python-central:i386 (= 0.5.7) but it is not installable E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution). well, i can read and tried the proposed command, but then i get this: linux:~$ sudo apt-get -f install Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following packages were automatically installed and are no longer required: libopenal1:i386 libsdl-ttf2.0-0:i386 libkrb5-3:i386 libgconf-2-4:i386 libsm-dev libatk1.0-0:i386 libk5crypto3:i386 libstdc++5:i386 libqt4-declarative:i386 libxcomposite1:i386 libice-dev libgail18:i386 libldap-2.4-2:i386 libao-common libv4l-0:i386 liblcms1:i386 libqt4-qt3support:i386 libroken18-heimdal:i386 libunistring0:i386 libcupsimage2:i386 libgphoto2-port0:i386 libidn11:i386 libnss3:i386 libcaca0:i386 gtk2-engines:i386 libgudev-1.0-0:i386 libjpeg-turbo8:i386 libpthread-stubs0 libcairo-gobject2:i386 libavc1394-0:i386 libjpeg8:i386 libotr2 libaio1:i386 libsane:i386 odbcinst1debian2 odbcinst1debian2:i386 libqt4-test:i386 libqt4-script:i386 libqt4-designer:i386 libsdl-mixer1.2:i386 libqt4-network:i386 libqt4-dbus:i386 libcap2:i386 libproxy1:i386 ibus-gtk:i386 libdbus-glib-1-2:i386 libtdb1:i386 libasn1-8-heimdal:i386 libspeex1:i386 libxslt1.1:i386 libgomp1:i386 libcapi20-3:i386 libibus-1.0-0:i386 libcairo2:i386 libgnutls26:i386 libopenal-data odbcinst libgssapi3-heimdal:i386 libcanberra0:i386 libtasn1-3:i386 libfreetype6:i386 x11proto-kb-dev gtk2-engines-murrine:i386 libwavpack1:i386 libqt4-opengl:i386 libsoup-gnome2.4-1:i386 libv4lconvert0:i386 gstreamer0.10-plugins-good:i386 libc6-i386 lib32gcc1 libqt4-xmlpatterns:i386 librsvg2-common:i386 libdatrie1:i386 xtrans-dev libavahi-common-data:i386 libiec61883-0:i386 lib32asound2 libgdk-pixbuf2.0-0:i386 libsdl-image1.2:i386 libp11-kit0:i386 x11proto-input-dev libwind0-heimdal:i386 libpixman-1-0:i386 libsdl1.2debian:i386 libxaw7:i386 libgdbm3:i386 libcups2:i386 libcurl3:i386 libqtcore4:i386 libxinerama1:i386 libesd0:i386 libmikmod2:i386 libkrb5support0:i386 libxft2:i386 libxt-dev libcroco3:i386 libpulse-mainloop-glib0:i386 libice6:i386 libaa1:i386 libieee1284-3:i386 libgcrypt11:i386 libthai0:i386 libao4:i386 libkeyutils1:i386 libxmu6:i386 libcanberra-gtk0:i386 libvorbisfile3:i386 libqt4-sql:i386 esound-common libxpm4:i386 libqt4-svg:i386 libusb-0.1-4:i386 libgail-common:i386 libxrender1:i386 libhcrypto4-heimdal:i386 libraw1394-11:i386 libnspr4:i386 libshout3:i386 libdv4:i386 libhx509-5-heimdal:i386 libxau-dev libqt4-xml:i386 gstreamer0.10-x:i386 libgettextpo0:i386 libxss1:i386 libgd2-xpm:i386 libheimbase1-heimdal:i386 libtiff4:i386 libsdl-net1.2:i386 libjasper1:i386 libgnome-keyring0:i386 libxtst6:i386 gtk2-engines-pixbuf:i386 libqtgui4:i386 libtag1c2a:i386 librsvg2-2:i386 libavahi-client3:i386 libssl0.9.8:i386 libmpg123-0:i386 libmad0:i386 libsasl2-2:i386 xorg-sgml-doctools libgsoap1 gtk2-engines-oxygen:i386 libfontconfig1:i386 xaw3dg:i386 libpango1.0-0:i386 libsm6:i386 libx11-dev libheimntlm0-heimdal:i386 libpulsedsp:i386 lib32stdc++6 libx11-doc libqt4-sql-mysql:i386 libxcb-render0:i386 libodbc1:i386 libexif12:i386 libqt4-scripttools:i386 librtmp0:i386 libgssapi-krb5-2:i386 libxi6:i386 libqtwebkit4:i386 libxcb1-dev libxp6:i386 libaudio2:i386 libxcursor1:i386 libxcb-shm0:i386 libxt6:i386 libxv1:i386 libsasl2-modules:i386 libavahi-common3:i386 libxrandr2:i386 x11proto-core-dev libsqlite3-0:i386 libmng1:i386 libgtk2.0-0:i386 libxdmcp-dev libpthread-stubs0-dev libltdl7:i386 libkrb5-26-heimdal:i386 libssl1.0.0:i386 glib-networking:i386 libgpg-error0:i386 libsoup2.4-1:i386 libgphoto2-2:i386 libtag1-vanilla:i386 libaudiofile1:i386 libglade2-0:i386 Use 'apt-get autoremove' to remove them. The following extra packages will be installed: default-jre default-jre-headless icedtea-6-jre-cacao icedtea-6-jre-jamvm icedtea-netx icedtea-netx-common libglade2-0:i386 libpython3.2 openjdk-6-jre openjdk-6-jre-headless openjdk-6-jre-lib python3 python3-minimal python3-uno python3.2 python3.2-minimal Suggested packages: icedtea-plugin sun-java6-fonts fonts-ipafont-gothic fonts-ipafont-mincho ttf-telugu-fonts ttf-oriya-fonts ttf-kannada-fonts ttf-bengali-fonts python3-doc python3-tk python3.2-doc binfmt-support The following packages will be REMOVED: activity-log-manager-control-center aisleriot alacarte apparmor apport apport-gtk apt-xapian-index aptdaemon apturl apturl-common bluez bluez-alsa bluez-alsa:i386 bluez-gstreamer checkbox checkbox-qt command-not-found compiz compiz-gnome compiz-plugins-main-default compizconfig-backend-gconf deja-dup duplicity eog evolution-data-server firefox firefox-globalmenu firefox-gnome-support foomatic-db-compressed-ppds gconf-editor gconf2 gdb gedit gir1.2-mutter-3.0 gir1.2-peas-1.0 gir1.2-rb-3.0 gir1.2-totem-1.0 gir1.2-ubuntuoneui-3.0 gksu gnome-applets gnome-applets-data gnome-bluetooth gnome-contacts gnome-control-center gnome-media gnome-menus gnome-orca gnome-panel gnome-panel-data gnome-session-fallback gnome-shell gnome-sudoku gnome-terminal gnome-terminal-data gnome-themes-standard gnome-tweak-tool gnome-user-share gstreamer0.10-gconf gwibber gwibber-service gwibber-service-facebook gwibber-service-identica gwibber-service-twitter hplip hplip-data ia32-libs ia32-libs-multiarch:i386 ibus ibus-pinyin ibus-table indicator-datetime indicator-power jockey-common jockey-gtk landscape-client-ui-install language-selector-common language-selector-gnome launchpad-integration libcanberra-gtk-module libcanberra-gtk-module:i386 libcanberra-gtk3-module libcompizconfig0 libfolks-eds25 libgksu2-0 libgnome-media-profiles-3.0-0 libgnome2-0 libgnome2-common libgnomevfs2-0 libgnomevfs2-common libgweather-3-0 libgweather-common libgwibber-gtk2 libgwibber2 libmetacity-private0 libmutter0 libpeas-1.0-0 libpurple-bin libpython2.7 libreoffice-gnome librhythmbox-core5 libsyncdaemon-1.0-1 libtotem0 libubuntuoneui-3.0-1 light-themes lsb-release metacity metacity-common mutter-common nautilus-dropbox nautilus-share network-manager-gnome nvidia-common nvidia-settings nvidia-settings-updates onboard oneconf openjdk-7-jdk openjdk-7-jre openprinting-ppds pidgin pidgin-libnotify pidgin-otr printer-driver-foo2zjs printer-driver-ptouch printer-driver-pxljr printer-driver-sag-gdi printer-driver-splix python python-appindicator python-apport python-apt python-apt-common python-aptdaemon python-aptdaemon.gtk3widgets python-aptdaemon.pkcompat python-brlapi python-cairo python-central python-chardet python-configglue python-crypto python-cups python-cupshelpers python-dateutil python-dbus python-debian python-debtagshw python-defer python-dirspec python-egenix-mxdatetime python-egenix-mxtools python-gconf python-gdbm python-gi python-gi-cairo python-glade2:i386 python-gmenu python-gnomekeyring python-gnupginterface python-gobject python-gobject-2 python-gpgme python-gst0.10 python-gtk2 python-httplib2 python-ibus python-imaging python-keyring python-launchpadlib python-lazr.restfulclient python-lazr.uri python-libproxy python-libxml2 python-louis python-mako python-markupsafe python-minimal python-notify python-numeric:i386 python-oauth python-openssl python-packagekit python-pam python-pexpect python-piston-mini-client python-pkg-resources python-problem-report python-protobuf python-pyatspi2 python-pycurl python-pyinotify python-renderpm python-reportlab python-reportlab-accel python-serial python-simplejson python-smbc python-software-properties python-speechd python-twisted-bin python-twisted-core python-twisted-names python-twisted-web python-ubuntu-sso-client python-ubuntuone-client python-ubuntuone-control-panel python-ubuntuone-storageprotocol python-uno python-virtkey python-wadllib python-xapian python-xdg python-xkit python-zeitgeist python-zope.interface python2.7 python2.7-minimal rhythmbox rhythmbox-mozilla rhythmbox-plugin-cdrecorder rhythmbox-plugin-magnatune rhythmbox-plugin-zeitgeist rhythmbox-plugins rhythmbox-ubuntuone screen-resolution-extra sessioninstaller skype software-center software-center-aptdaemon-plugins software-properties-common software-properties-gtk system-config-printer-common system-config-printer-gnome system-config-printer-udev texlive-extra-utils totem totem-mozilla totem-plugins ubuntu-artwork ubuntu-desktop ubuntu-minimal ubuntu-sso-client ubuntu-sso-client-gtk ubuntu-standard ubuntu-system-service ubuntuone-client ubuntuone-client-gnome ubuntuone-control-panel ubuntuone-couch ubuntuone-installer ufw unattended-upgrades unity unity-2d unity-common unity-lens-applications unity-lens-video unity-scope-musicstores unity-scope-video-remote update-manager update-manager-core update-notifier update-notifier-common usb-creator-common usb-creator-gtk virtualbox virtualbox-dkms virtualbox-qt xdiagnose xul-ext-ubufox zeitgeist zeitgeist-core zeitgeist-datahub The following NEW packages will be installed: default-jre default-jre-headless icedtea-6-jre-cacao icedtea-6-jre-jamvm icedtea-netx icedtea-netx-common libglade2-0:i386 libpython3.2 openjdk-6-jre openjdk-6-jre-headless openjdk-6-jre-lib python3 python3-minimal python3-uno python3.2 python3.2-minimal WARNING: The following essential packages will be removed. This should NOT be done unless you know exactly what you are doing! python-minimal python2.7-minimal (due to python-minimal) 0 upgraded, 16 newly installed, 273 to remove and 0 not upgraded. 2 not fully installed or removed. Need to get 39.1 MB of archives. After this operation, 324 MB disk space will be freed. You are about to do something potentially harmful. To continue type in the phrase 'Yes, do as I say!' ?] Thats not good, is it?! Should i run this command or should i run another command to fix this problem? Would be great if somebody can help me. :) Thanks in advance. best regards

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• I have finally traded my Blackberry in for a Droid!

  - by Bob Porter

  Over the years I have used a number of different types of phones. Windows Mobile, Blackberry, Nokia, and now Android. Until the Blackberry, which was my last phone (and I still have one issued from my office) I had never found a phone that “just worked” especially with email and messaging. The Blackberry did, and does, excel at those functions. My last personal phone was a Storm 1 which was Blackberry’s first touch screen phone. The Storm 2 was an improved version that fixed some screen press detection issues from the first model and it added Wifi. Over the last few years I have watched others acquire and fall in love with their ‘Droid’s including a number of iPhone users which surprised me. Our office has until recently only supported Blackberry phones, adding iPhones within the last year or so. When I spoke with our internal telecom folks they confirmed they were evaluating Android phones, but felt they still were not secure enough out of the box for corporate use and SOX compliance. That being said, as a personal phone, the Droid Rocks! I am impressed with its speed, the number of apps available, and the overall design. It is not as “flashy” as an iPhone but it does everything that I care about and more. The model I bought is the Motorola Droid 2 Global from Verizon. It is currently running Android 2.2 for it’s OS, 2.3 is just around the corner. It has 8 gigs of internal flash memory and can handle up to a 32 gig SDCard. (I currently have 2 8 gig cards, one for backups, and have ordered a 16 gig card!) Being a geek at heart, I “rooted” the phone which means gained superuser access to the OS on the phone. And opens a number of doors for further modifications down the road. Also being a geek meant I have already setup a development environment and built and deployed the obligatory “Hello Droid” application. I will be writing of my development experiences with this new platform here often, to start off I thought I would share my current application list to give you an idea what I am using. Zedge: http://market.android.com/details?id=net.zedge.android XDA: http://market.android.com/details?id=com.quoord.tapatalkxda.activity WRAL.com: http://market.android.com/details?id=com.mylocaltv.wral Wireless Tether: http://market.android.com/details?id=android.tether Winamp: http://market.android.com/details?id=com.nullsoft.winamp Win7 Clock: http://market.android.com/details?id=com.androidapps.widget.toggles.win7 Wifi Analyzer: http://market.android.com/details?id=com.farproc.wifi.analyzer WeatherBug: http://market.android.com/details?id=com.aws.android Weather Widget Forecast Addon: http://market.android.com/details?id=com.androidapps.weather.forecastaddon Weather & Toggle Widgets: http://market.android.com/details?id=com.androidapps.widget.weather2 Vlingo: http://market.android.com/details?id=com.vlingo.client VirtualTENHO-G: http://market.android.com/details?id=jp.bustercurry.virtualtenho_g Twitter: http://market.android.com/details?id=com.twitter.android TweetDeck: http://market.android.com/details?id=com.thedeck.android.app Tricorder: http://market.android.com/details?id=org.hermit.tricorder Titanium Backup PRO: http://market.android.com/details?id=com.keramidas.TitaniumBackupPro Titanium Backup: http://market.android.com/details?id=com.keramidas.TitaniumBackup Terminal Emulator: http://market.android.com/details?id=jackpal.androidterm Talking Tom Free: http://market.android.com/details?id=com.outfit7.talkingtom Stock Blue: http://market.android.com/details?id=org.adw.theme.stockblue ST: Red Alert Free: http://market.android.com/details?id=com.oldplanets.redalertwallpaper ST: Red Alert: http://market.android.com/details?id=com.oldplanets.redalertwallpaperplus Solitaire: http://market.android.com/details?id=com.kmagic.solitaire Skype: http://market.android.com/details?id=com.skype.raider Silent Time Lite: http://market.android.com/details?id=com.QuiteHypnotic.SilentTime ShopSavvy: http://market.android.com/details?id=com.biggu.shopsavvy Shopper: http://market.android.com/details?id=com.google.android.apps.shopper Shiny clock: http://market.android.com/details?id=com.androidapps.clock.shiny ShareMyApps: http://market.android.com/details?id=com.mattlary.shareMyApps Sense Glass ADW Theme: http://market.android.com/details?id=com.dtanquary.senseglassadwtheme ROM Manager: http://market.android.com/details?id=com.koushikdutta.rommanager Roboform Bookmarklet Installer: http://market.android.com/details?id=roboformBookmarkletInstaller.android.com RealCalc: http://market.android.com/details?id=uk.co.nickfines.RealCalc Package Buddy: http://market.android.com/details?id=com.psyrus.packagebuddy Overstock: http://market.android.com/details?id=com.overstock OMGPOP Toggle: http://market.android.com/details?id=com.androidapps.widget.toggle.omgpop OI File Manager: http://market.android.com/details?id=org.openintents.filemanager nook: http://market.android.com/details?id=bn.ereader MyAtlas-Google Maps Navigation ext: http://market.android.com/details?id=com.adaptdroid.navbookfree3 MSN Droid: http://market.android.com/details?id=msn.droid.im Matrix Live Wallpaper: http://market.android.com/details?id=com.jarodyv.livewallpaper.matrix LogMeIn: http://market.android.com/details?id=com.logmein.ignitionpro.android Liveshare: http://market.android.com/details?id=com.cooliris.app.liveshare Kobo: http://market.android.com/details?id=com.kobobooks.android Instant Heart Rate: http://market.android.com/details?id=si.modula.android.instantheartrate IMDb: http://market.android.com/details?id=com.imdb.mobile Home Plus Weather: http://market.android.com/details?id=com.androidapps.widget.skin.weather.homeplus Handcent SMS: http://market.android.com/details?id=com.handcent.nextsms H7C Clock: http://market.android.com/details?id=com.androidapps.widget.clock.skin.h7c GTasks: http://market.android.com/details?id=org.dayup.gtask GPS Status: http://market.android.com/details?id=com.eclipsim.gpsstatus2 Google Voice: http://market.android.com/details?id=com.google.android.apps.googlevoice Google Sky Map: http://market.android.com/details?id=com.google.android.stardroid Google Reader: http://market.android.com/details?id=com.google.android.apps.reader GoMarks: http://market.android.com/details?id=com.androappsdev.gomarks Goggles: http://market.android.com/details?id=com.google.android.apps.unveil Glossy Black Weather: http://market.android.com/details?id=com.androidapps.widget.weather.skin.glossyblack Fox News: http://market.android.com/details?id=com.foxnews.android Foursquare: http://market.android.com/details?id=com.joelapenna.foursquared FBReader: http://market.android.com/details?id=org.geometerplus.zlibrary.ui.android Fandango: http://market.android.com/details?id=com.fandango Facebook: http://market.android.com/details?id=com.facebook.katana Extensive Notes Pro: http://market.android.com/details?id=com.flufflydelusions.app.extensive_notes_donate Expense Manager: http://market.android.com/details?id=com.expensemanager Espresso UI (LightShow w/ Slide): http://market.android.com/details?id=com.jaguirre.slide.lightshow Engadget: http://market.android.com/details?id=com.aol.mobile.engadget Earth: http://market.android.com/details?id=com.google.earth Drudge: http://market.android.com/details?id=com.iavian.dreport Dropbox: http://market.android.com/details?id=com.dropbox.android DroidForums: http://market.android.com/details?id=com.quoord.tapatalkdrodiforums.activity DroidArmor ADW: http://market.android.com/details?id=mobi.addesigns.droidarmorADW Droid Weather Icons: http://market.android.com/details?id=com.androidapps.widget.weather.skins.white Droid 2 Bootstrapper: http://market.android.com/details?id=com.koushikdutta.droid2.bootstrap doubleTwist: http://market.android.com/details?id=com.doubleTwist.androidPlayer Documents To Go: http://market.android.com/details?id=com.dataviz.docstogo Digital Clock Widget: http://market.android.com/details?id=com.maize.digitalClock Desk Home: http://market.android.com/details?id=com.cowbellsoftware.deskdock Default Clock: http://market.android.com/details?id=com.androidapps.widget.clock.skins.defaultclock Daily Expense Manager: http://market.android.com/details?id=com.techahead.ExpenseManager ConnectBot: http://market.android.com/details?id=org.connectbot Colorized Weather Icons: http://market.android.com/details?id=com.androidapps.widget.weather.colorized Chrome to Phone: http://market.android.com/details?id=com.google.android.apps.chrometophone CardStar: http://market.android.com/details?id=com.cardstar.android Books: http://market.android.com/details?id=com.google.android.apps.books Black Ipad Toggle: http://market.android.com/details?id=com.androidapps.toggle.widget.skin.blackipad Black Glass ADW Theme: http://market.android.com/details?id=com.dtanquary.blackglassadwtheme Bing: http://market.android.com/details?id=com.microsoft.mobileexperiences.bing BeyondPod Unlock Key: http://market.android.com/details?id=mobi.beyondpod.unlockkey BeyondPod: http://market.android.com/details?id=mobi.beyondpod BeejiveIM: http://market.android.com/details?id=com.beejive.im Beautiful Widgets Animations Addon: http://market.android.com/details?id=com.levelup.bw.forecast Beautiful Widgets: http://market.android.com/details?id=com.levelup.beautifulwidgets Beautiful Live Weather: http://market.android.com/details?id=com.levelup.beautifullive BBC News: http://market.android.com/details?id=net.jimblackler.newswidget Barnacle Wifi Tether: http://market.android.com/details?id=net.szym.barnacle Barcode Scanner: http://market.android.com/details?id=com.google.zxing.client.android ASTRO SMB Module: http://market.android.com/details?id=com.metago.astro.smb ASTRO Pro: http://market.android.com/details?id=com.metago.astro.pro ASTRO Bluetooth Module: http://market.android.com/details?id=com.metago.astro.network.bluetooth ASTRO: http://market.android.com/details?id=com.metago.astro AppBrain App Market: http://market.android.com/details?id=com.appspot.swisscodemonkeys.apps App Drawer Icon Pack: http://market.android.com/details?id=com.adwtheme.appdrawericonpack androidVNC: http://market.android.com/details?id=android.androidVNC AndroidGuys: http://market.android.com/details?id=com.handmark.mpp.AndroidGuys Android System Info: http://market.android.com/details?id=com.electricsheep.asi AndFTP: http://market.android.com/details?id=lysesoft.andftp ADWTheme Red: http://market.android.com/details?id=adw.theme.red ADWLauncher EX: http://market.android.com/details?id=org.adwfreak.launcher ADW.Theme.One: http://market.android.com/details?id=org.adw.theme.one ADW.Faded theme: http://market.android.com/details?id=com.xrcore.adwtheme.faded ADW Gingerbread: http://market.android.com/details?id=me.robertburns.android.adwtheme.gingerbread Advanced Task Killer Free: http://market.android.com/details?id=com.rechild.advancedtaskkiller Adobe Reader: http://market.android.com/details?id=com.adobe.reader Adobe Flash Player 10.1: http://market.android.com/details?id=com.adobe.flashplayer Adobe AIR: http://market.android.com/details?id=com.adobe.air 3G Auto OnOff: http://market.android.com/details?id=com.yuantuo --- Generated by ShareMyApps http://market.android.com/details?id=com.mattlary.shareMyApps Sent from my Droid

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• Conversation as User Assistance

  - by ultan o'broin

  Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• Problems with Update Manager

  - by user65965

  Whenever I try to update with update manager I get the following errors: W:Failed to fetch http://archive.ubuntu.com/ubuntu/dists/precise/Release Unable to find expected entry 'commercial/source/Sources' in Release file (Wrong sources.list entry or malformed file) W:Failed to fetch http://archive.ubuntu.com/ubuntu/dists/precise-updates/Release Unable to find expected entry 'commercial/source/Sources' in Release file (Wrong sources.list entry or malformed file) W:Failed to fetch http://archive.ubuntu.com/ubuntu/dists/precise-backports/Release Unable to find expected entry 'commercial/source/Sources' in Release file (Wrong sources.list entry or malformed file) W:Failed to fetch http://archive.ubuntu.com/ubuntu/dists/precise-security/Release Unable to find expected entry 'commercial/source/Sources' in Release file (Wrong sources.list entry or malformed file) W:Failed to fetch http://ppa.launchpad.net/iefremov/ppa/ubuntu/dists/precise/main/source/Sources 404 Not Found W:Failed to fetch http://ppa.launchpad.net/iefremov/ppa/ubuntu/dists/precise/main/binary-amd64/Packages 404 Not Found W:Failed to fetch http://ppa.launchpad.net/iefremov/ppa/ubuntu/dists/precise/main/binary-i386/Packages 404 Not Found E:Some index files failed to download. They have been ignored, or old ones used instead. Any help would be much appreciated, thank you. Thank you very much Eliah. I'm still pretty new to Ubuntu. Here's the output I got from the terminal: No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 12.04 LTS Release: 12.04 Codename: precise # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://archive.ubuntu.com/ubuntu precise main restricted commercial deb-src http://archive.ubuntu.com/ubuntu precise restricted main commercial multiverse universe #Added by software-properties ## Major bug fix updates produced after the final release of the ## distribution. deb http://archive.ubuntu.com/ubuntu precise-updates main restricted commercial deb-src http://archive.ubuntu.com/ubuntu precise-updates restricted main commercial multiverse universe #Added by software-properties ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://archive.ubuntu.com/ubuntu precise universe deb http://archive.ubuntu.com/ubuntu precise-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://archive.ubuntu.com/ubuntu precise multiverse deb http://archive.ubuntu.com/ubuntu precise-updates multiverse ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb http://archive.ubuntu.com/ubuntu precise-backports main restricted universe multiverse commercial deb-src http://archive.ubuntu.com/ubuntu precise-backports main restricted universe multiverse commercial #Added by software-properties deb http://archive.ubuntu.com/ubuntu precise-security main restricted commercial deb-src http://archive.ubuntu.com/ubuntu precise-security restricted main commercial multiverse universe #Added by software-properties deb http://archive.ubuntu.com/ubuntu precise-security universe deb http://archive.ubuntu.com/ubuntu precise-security multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. deb http://archive.canonical.com/ubuntu oneiric partner deb-src http://archive.canonical.com/ubuntu precise partner ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. deb http://extras.ubuntu.com/ubuntu precise main deb-src http://extras.ubuntu.com/ubuntu precise main ## This is a 3rd party script to install and update Oracle Java deb http://www.duinsoft.nl/pkg debs all ## Sun-Java6-JRE deb http://security.ubuntu.com/ubuntu hardy-security main multiverse ** /etc/apt/sources.list.d/askubuntu-tools-ppa-precise.list: deb http://ppa.launchpad.net/askubuntu-tools/ppa/ubuntu precise main deb-src http://ppa.launchpad.net/askubuntu-tools/ppa/ubuntu precise main ** /etc/apt/sources.list.d/askubuntu-tools-ppa-precise.list.save: deb http://ppa.launchpad.net/askubuntu-tools/ppa/ubuntu precise main deb-src http://ppa.launchpad.net/askubuntu-tools/ppa/ubuntu precise main ** /etc/apt/sources.list.d/effie-jayx-turpial-oneiric.list: deb http://ppa.launchpad.net/effie-jayx/turpial/ubuntu precise main # disabled on upgrade to precise deb-src http://ppa.launchpad.net/effie-jayx/turpial/ubuntu precise main # disabled on upgrade to precise ** /etc/apt/sources.list.d/effie-jayx-turpial-oneiric.list.distUpgrade: deb http://ppa.launchpad.net/effie-jayx/turpial/ubuntu oneiric main deb-src http://ppa.launchpad.net/effie-jayx/turpial/ubuntu oneiric main ** /etc/apt/sources.list.d/effie-jayx-turpial-oneiric.list.save: deb http://ppa.launchpad.net/effie-jayx/turpial/ubuntu precise main # disabled on upgrade to precise deb-src http://ppa.launchpad.net/effie-jayx/turpial/ubuntu precise main # disabled on upgrade to precise ** /etc/apt/sources.list.d/getdeb.list: # deb http://archive.getdeb.net/ubuntu oneiric-getdeb apps # disabled on upgrade to precise ** /etc/apt/sources.list.d/getdeb.list.distUpgrade: deb http://archive.getdeb.net/ubuntu oneiric-getdeb apps ** /etc/apt/sources.list.d/getdeb.list.save: # deb http://archive.getdeb.net/ubuntu oneiric-getdeb apps # disabled on upgrade to precise ** /etc/apt/sources.list.d/hotot-team-ppa-oneiric.list: deb http://ppa.launchpad.net/hotot-team/ppa/ubuntu precise main # disabled on upgrade to precise deb-src http://ppa.launchpad.net/hotot-team/ppa/ubuntu precise main # disabled on upgrade to precise ** /etc/apt/sources.list.d/hotot-team-ppa-oneiric.list.distUpgrade: deb http://ppa.launchpad.net/hotot-team/ppa/ubuntu oneiric main deb-src http://ppa.launchpad.net/hotot-team/ppa/ubuntu oneiric main ** /etc/apt/sources.list.d/hotot-team-ppa-oneiric.list.save: deb http://ppa.launchpad.net/hotot-team/ppa/ubuntu precise main # disabled on upgrade to precise deb-src http://ppa.launchpad.net/hotot-team/ppa/ubuntu precise main # disabled on upgrade to precise ** /etc/apt/sources.list.d/iefremov-ppa-precise.list: deb http://ppa.launchpad.net/iefremov/ppa/ubuntu precise main deb-src http://ppa.launchpad.net/iefremov/ppa/ubuntu precise main ** /etc/apt/sources.list.d/iefremov-ppa-precise.list.save: deb http://ppa.launchpad.net/iefremov/ppa/ubuntu precise main deb-src http://ppa.launchpad.net/iefremov/ppa/ubuntu precise main ** /etc/apt/sources.list.d/jockey.list: deb http://www.openprinting.org/download/printdriver/debian/ lsb3.2 main-nonfree # disabled on upgrade to precise ** /etc/apt/sources.list.d/jockey.list.distUpgrade: deb http://www.openprinting.org/download/printdriver/debian/ lsb3.2 main-nonfree ** /etc/apt/sources.list.d/jockey.list.save: deb http://www.openprinting.org/download/printdriver/debian/ lsb3.2 main-nonfree # disabled on upgrade to precise ** /etc/apt/sources.list.d/plexydesk-plexydesk-dailybuild-precise.list: deb http://ppa.launchpad.net/plexydesk/plexydesk-dailybuild/ubuntu precise main deb-src http://ppa.launchpad.net/plexydesk/plexydesk-dailybuild/ubuntu precise main ** /etc/apt/sources.list.d/plexydesk-plexydesk-dailybuild-precise.list.save: deb http://ppa.launchpad.net/plexydesk/plexydesk-dailybuild/ubuntu precise main deb-src http://ppa.launchpad.net/plexydesk/plexydesk-dailybuild/ubuntu precise main ** /etc/apt/sources.list.d/precise-partner.list: deb http://archive.canonical.com/ubuntu precise partner #Added by software-center ** /etc/apt/sources.list.d/precise-partner.list.save: deb http://archive.canonical.com/ubuntu precise partner #Added by software-center ** /etc/apt/sources.list.d/private-ppa.launchpad.net_commercial-ppa-uploaders_crossover-pro_ubuntu.list: # deb https://justin-dormandy:[email protected]/commercial-ppa-uploaders/crossover-pro/ubuntu precise main #Added by software-center disabled on upgrade to precise ** /etc/apt/sources.list.d/private-ppa.launchpad.net_commercial-ppa-uploaders_crossover-pro_ubuntu.list.distUpgrade: cat: /etc/apt/sources.list.d/private-ppa.launchpad.net_commercial-ppa-uploaders_crossover-pro_ubuntu.list.distUpgrade: Permission denied ** /etc/apt/sources.list.d/private-ppa.launchpad.net_commercial-ppa-uploaders_crossover-pro_ubuntu.list.save: cat: /etc/apt/sources.list.d/private-ppa.launchpad.net_commercial-ppa-uploaders_crossover-pro_ubuntu.list.save: Permission denied ** /etc/apt/sources.list.d/screenlets-ppa-precise.list: deb http://ppa.launchpad.net/screenlets/ppa/ubuntu precise main deb-src http://ppa.launchpad.net/screenlets/ppa/ubuntu precise main ** /etc/apt/sources.list.d/screenlets-ppa-precise.list.save: deb http://ppa.launchpad.net/screenlets/ppa/ubuntu precise main deb-src http://ppa.launchpad.net/screenlets/ppa/ubuntu precise main ** /etc/apt/sources.list.d/webupd8team-java-precise.list: deb http://ppa.launchpad.net/webupd8team/java/ubuntu precise main deb-src http://ppa.launchpad.net/webupd8team/java/ubuntu precise main ** /etc/apt/sources.list.d/webupd8team-java-precise.list.save: deb http://ppa.launchpad.net/webupd8team/java/ubuntu precise main deb-src http://ppa.launchpad.net/webupd8team/java/ubuntu precise main

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• Solaris 11 Launch Blog Carnival Roundup

  - by constant

  Solaris 11 is here! And together with the official launch activities, a lot of Oracle and non-Oracle bloggers contributed helpful and informative blog articles to help your datacenter go to eleven. Here are some notable blog postings, sorted by category for your Solaris 11 blog-reading pleasure: Getting Started/Overview A lot of people speculated that the official launch of Solaris 11 would be on 11/11 (whatever way you want to turn it), but it actually happened two days earlier. Larry Wake himself offers 11 Reasons Why Oracle Solaris 11 11/11 Isn't Being Released on 11/11/11. Then, Larry goes on with a summary: Oracle Solaris 11: The First Cloud OS gives you a short and sweet rundown of what the major new features of Solaris 11 are. Jeff Victor has his own list of What's New in Oracle Solaris 11. A popular Solaris 11 meme is to write a blog post about 11 favourite features: Jim Laurent's 11 Reasons to Love Solaris 11, Darren Moffat's 11 Favourite Solaris 11 Features, Mike Gerdt's 11 of My Favourite Things! are just three examples of "11 Favourite Things..." type blog posts, I'm sure many more will follow... More official overview content for Solaris 11 is available from the Oracle Tech Network Solaris 11 Portal. Also, check out Rick Ramsey's blog post Solaris 11 Resources for System Administrators on the OTN Blog and his secret 5 Commands That Make Solaris Administration Easier post from the OTN Garage. (Automatic) Installation and the Image Packaging System (IPS) The brand new Image Packaging System (IPS) and the Automatic Installer (IPS), together with numerous other install/packaging/boot/patching features are among the most significant improvements in Solaris 11. But before installing, you may wonder whether Solaris 11 will support your particular set of hardware devices. Again, the OTN Garage comes to the rescue with Rick Ramsey's post How to Find Out Which Devices Are Supported By Solaris 11. Included is a useful guide to all the first steps to get your Solaris 11 system up and running. Tim Foster had a whole handful of blog posts lined up for the launch, teaching you everything you need to know about IPS but didn't dare to ask: The IPS System Repository, IPS Self-assembly - Part 1: Overlays and Part 2: Multiple Packages Delivering Configuration. Watch out for more IPS posts from Tim! If installing packages or upgrading your system from the net makes you uneasy, then you're not alone: Jim Laurent will tech you how Building a Solaris 11 Repository Without Network Connection will make your life easier. Many of you have already peeked into the future by installing Solaris 11 Express. If you're now wondering whether you can upgrade or whether a fresh install is necessary, then check out Alan Hargreaves's post Upgrading Solaris 11 Express b151a with support to Solaris 11. The trick is in upgrading your pkg(1M) first. Networking One of the first things to do after installing Solaris 11 (or any operating system for that matter), is to set it up for networking. Solaris 11 comes with the brand new "Network Auto-Magic" feature which can figure out everything by itself. For those cases where you want to exercise a little more control, Solaris 11 left a few people scratching their heads. Fortunately, Tschokko wrote up this cool blog post: Solaris 11 manual IPv4 & IPv6 configuration right after the launch ceremony. Thanks, Tschokko! And Milek points out a long awaited networking feature in Solaris 11 called Solaris 11 - hostmodel, which I know for a fact that many customers have looked forward to: How to "bind" a Solaris 11 system to a specific gateway for specific IP address it is using. Steffen Weiberle teaches us how to tune the Solaris 11 networking stack the proper way: ipadm(1M). No more fiddling with ndd(1M)! Check out his tutorial on Solaris 11 Network Tunables. And if you want to get even deeper into the networking stack, there's nothing better than DTrace. Alan Maguire teaches you in: DTracing TCP Congestion Control how to probe deeply into the Solaris 11 TCP/IP stack, the TCP congestion control part in particular. Don't miss his other DTrace and TCP related blog posts! DTrace And there we are: DTrace, the king of all observability tools. Long time DTrace veteran and co-author of The DTrace book*, Brendan Gregg blogged about Solaris 11 DTrace syscall provider changes. BTW, after you install Solaris 11, check out the DTrace toolkit which is installed by default in /usr/dtrace/DTT. It is chock full of handy DTrace scripts, many of which contributed by Brendan himself! Security Another big theme in Solaris 11, and one that is crucial for the success of any operating system in the Cloud is Security. Here are some notable posts in this category: Darren Moffat starts by showing us how to completely get rid of root: Completely Disabling Root Logins on Solaris 11. With no root user, there's one major entry point less to worry about. But that's only the start. In Immutable Zones on Encrypted ZFS, Darren shows us how to double the security of your services: First by locking them into the new Immutable Zones feature, then by encrypting their data using the new ZFS encryption feature. And if you're still missing sudo from your Linux days, Darren again has a solution: Password (PAM) caching for Solaris su - "a la sudo". If you're wondering how much compute power all this encryption will cost you, you're in luck: The Solaris X86 AESNI OpenSSL Engine will make sure you'll use your Intel's embedded crypto support to its fullest. And if you own a brand new SPARC T4 machine you're even luckier: It comes with its own SPARC T4 OpenSSL Engine. Dan Anderson's posts show how there really is now excuse not to encrypt any more... Developers Solaris 11 has a lot to offer to developers as well. Ali Bahrami has a series of blog posts that cover diverse developer topics: elffile: ELF Specific File Identification Utility, Using Stub Objects and The Stub Proto: Not Just For Stub Objects Anymore to name a few. BTW, if you're a developer and want to shape the future of Solaris 11, then Vijay Tatkar has a hint for you: Oracle (Sun Systems Group) is hiring! Desktop and Graphics Yes, Solaris 11 is a 100% server OS, but it can also offer a decent desktop environment, especially if you are a developer. Alan Coopersmith starts by discussing S11 X11: ye olde window system in today's new operating system, then Calum Benson shows us around What's new on the Solaris 11 Desktop. Even accessibility is a first-class citizen in the Solaris 11 user interface. Peter Korn celebrates: Accessible Oracle Solaris 11 - released! Performance Gone are the days of "Slowaris", when Solaris was among the few OSes that "did the right thing" while others cut corners just to win benchmarks. Today, Solaris continues doing the right thing, and it delivers the right performance at the same time. Need proof? Check out Brian's BestPerf blog with continuous updates from the benchmarking lab, including Recent Benchmarks Using Oracle Solaris 11! Send Me More Solaris 11 Launch Articles! These are just a few of the more interesting blog articles that came out around the Solaris 11 launch, I'm sure there are many more! Feel free to post a comment below if you find a particularly interesting blog post that hasn't been listed so far and share your enthusiasm for Solaris 11! *Affiliate link: Buy cool stuff and support this blog at no extra cost. We both win! var flattr_uid = '26528'; var flattr_tle = 'Solaris 11 Launch Blog Carnival Roundup'; var flattr_dsc = '<strong>Solaris 11 is here!</strong>And together with the official launch activities, a lot of Oracle and non-Oracle bloggers contributed helpful and informative blog articles to help your datacenter <a href="http://en.wikipedia.org/wiki/Up_to_eleven">go to eleven</a>.Here are some notable blog postings, sorted by category for your Solaris 11 blog-reading pleasure:'; var flattr_tag = 'blogging,digest,Oracle,Solaris,solaris,solaris 11'; var flattr_cat = 'text'; var flattr_url = 'http://constantin.glez.de/blog/2011/11/solaris-11-launch-blog-carnival-roundup'; var flattr_lng = 'en_GB'

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• SSIS Lookup component tuning tips

  - by jamiet

  Yesterday evening I attended a London meeting of the UK SQL Server User Group at Microsoft’s offices in London Victoria. As usual it was both a fun and informative evening and in particular there seemed to be a few questions arising about tuning the SSIS Lookup component; I rattled off some comments and figured it would be prudent to drop some of them into a dedicated blog post, hence the one you are reading right now. Scene setting A popular pattern in SSIS is to use a Lookup component to determine whether a record in the pipeline already exists in the intended destination table or not and I cover this pattern in my 2006 blog post Checking if a row exists and if it does, has it changed? (note to self: must rewrite that blog post for SSIS2008). Fundamentally the SSIS lookup component (when using FullCache option) sucks some data out of a database and holds it in memory so that it can be compared to data in the pipeline. One of the big benefits of using SSIS dataflows is that they process data one buffer at a time; that means that not all of the data from your source exists in the dataflow at the same time and is why a SSIS dataflow can process data volumes that far exceed the available memory. However, that only applies to data in the pipeline; for reasons that are hopefully obvious ALL of the data in the lookup set must exist in the memory cache for the duration of the dataflow’s execution which means that any memory used by the lookup cache will not be available to be used as a pipeline buffer. Moreover, there’s an obvious correlation between the amount of data in the lookup cache and the time it takes to charge that cache; the more data you have then the longer it will take to charge and the longer you have to wait until the dataflow actually starts to do anything. For these reasons your goal is simple: ensure that the lookup cache contains as little data as possible. General tips Here is a simple tick list you can follow in order to tune your lookups: Use a SQL statement to charge your cache, don’t just pick a table from the dropdown list made available to you. (Read why in SELECT *... or select from a dropdown in an OLE DB Source component?) Only pick the columns that you need, ignore everything else Make the database columns that your cache is populated from as narrow as possible. If a column is defined as VARCHAR(20) then SSIS will allocate 20 bytes for every value in that column – that is a big waste if the actual values are significantly less than 20 characters in length. Do you need DT_WSTR typed columns or will DT_STR suffice? DT_WSTR uses twice the amount of space to hold values that can be stored using a DT_STR so if you can use DT_STR, consider doing so. Same principle goes for the numerical datatypes DT_I2/DT_I4/DT_I8. Only populate the cache with data that you KNOW you will need. In other words, think about your WHERE clause! Thinking outside the box It is tempting to build a large monolithic dataflow that does many things, one of which is a Lookup. Often though you can make better use of your available resources by, well, mixing things up a little and here are a few ideas to get your creative juices flowing: There is no rule that says everything has to happen in a single dataflow. If you have some particularly resource intensive lookups then consider putting that lookup into a dataflow all of its own and using raw files to pass the pipeline data in and out of that dataflow. Know your data. If you think, for example, that the majority of your incoming rows will match with only a small subset of your lookup data then consider chaining multiple lookup components together; the first would use a FullCache containing that data subset and the remaining data that doesn’t find a match could be passed to a second lookup that perhaps uses a NoCache lookup thus negating the need to pull all of that least-used lookup data into memory. Do you need to process all of your incoming data all at once? If you can process different partitions of your data separately then you can partition your lookup cache as well. For example, if you are using a lookup to convert a location into a [LocationId] then why not process your data one region at a time? This will mean your lookup cache only has to contain data for the location that you are currently processing and with the ability of the Lookup in SSIS2008 and beyond to charge the cache using a dynamically built SQL statement you’ll be able to achieve it using the same dataflow and simply loop over it using a ForEach loop. Taking the previous data partitioning idea further … a dataflow can contain more than one data path so why not split your data using a conditional split component and, again, charge your lookup caches with only the data that they need for that partition. Lookups have two uses: to (1) find a matching row from the lookup set and (2) put attributes from that matching row into the pipeline. Ask yourself, do you need to do these two things at the same time? After all once you have the key column(s) from your lookup set then you can use that key to get the rest of attributes further downstream, perhaps even in another dataflow. Are you using the same lookup data set multiple times? If so, consider the file caching option in SSIS 2008 and beyond. Above all, experiment and be creative with different combinations. You may be surprised at what works. Final  thoughts If you want to know more about how the Lookup component differs in SSIS2008 from SSIS2005 then I have a dedicated blog post about that at Lookup component gets a makeover. I am on a mini-crusade at the moment to get a BULK MERGE feature into the database engine, the thinking being that if the database engine can quickly merge massive amounts of data in a similar manner to how it can insert massive amounts using BULK INSERT then that’s a lot of work that wouldn’t have to be done in the SSIS pipeline. If you think that is a good idea then go and vote for BULK MERGE on Connect. If you have any other tips to share then please stick them in the comments. Hope this helps! @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• XNA Notes 010

  - by George Clingerman

  With GDC 2011 wrapping up there were a LOT of great interviews and posts with and about XNA and XBLIG and some of our more notorious developers. Definitely worth spending many, many hours watching, listening and reading all those. Very inspiring! Also, don’t forget to get signed up for Dream Build Play! And just as an early warning reminder do NOT, I repeat do NOT wait to submit your game the last day. There are major issues submitting the last day every year and you do not want all your hard work to be hanging on whether your entry actually went through in that last day. Plan on submitting a few days if not a week before. I’m serious, you’ll thank yourself later! Now on to what’s happening in the XNA community! Time Critical XNA News: PAX East Meet Up (really wish I was going!) http://forums.create.msdn.com/forums/p/71921/439262.aspx Want to stay panicked about the countdown to Dream Build Play? Mike McLaughlin shares his DBP countdown clock http://twitter.com/#!/mikebmcl/status/44454458960252928 XNA Team: Nick Gravelyn Only needs less than 600 new users in his unique marketing plan for Pixel Man 2 http://nickgravelyn.com/pixelman2/ And hares his ad revenue numbers with his XNA WP7 games http://theoneswiththelight.com/2011/my-results-with-ad-revenue-for-wp7-games/ XNA MVPs: Andy “The ZMan” Dunn posts his 15,000th App Hub forum post and shares a few thoughts on the MVP summit http://forums.create.msdn.com/forums/t/77625.aspx Chris Williams shares his thoughts on the MVP summit http://geekswithblogs.net/cwilliams/archive/2011/03/07/144229.aspx XNA Developers: Nathan Fouts of Mommy’s Best games Wraps up GDC http://mommysbest.blogspot.com/2011/03/gdc-2011-wrapped.html And shares the wonderful screenshots from Serious Sam. (I’m so jealous people at PAX East willl be playing a demo of this game!) http://mommysbest.blogspot.com/2011/03/serious-sam-double-d.html James Silva of Ska Studios announces http://www.ska-studios.com/2011/03/09/vampire-smile-at-hotel-sierra/ http://www.ska-studios.com/2011/03/08/vengeance-begins-april-6th/ http://www.ska-studios.com/2011/03/04/good-morning-gato-52/ Michael McLaughlin writes an extremely useful set of tips for XNA WP7 developers http://geekswithblogs.net/mikebmcl/archive/2011/03/10/tips-for-xna-wp7-developers.aspx Robert Boyd “the one man XBLIG improving machine” posts his 9 tips for marketing an Xbox LIVE Indie Gam http://www.gamasutra.com/blogs/RobertBoyd/20110309/7183/9_Tips_for_XBLIG_Marketing.php http://forums.create.msdn.com/forums/p/77534/470586.aspx#470586 And shares his day by day experience at GDC this year http://www.gamasutra.com/blogs/RobertBoyd/20110301/7118/GDC_Saves_the_World__Impressions_Day_1.php http://www.gamasutra.com/blogs/RobertBoyd/20110301/7123/GDC_Saves_the_World__Impressions_Day_2.php http://www.gamasutra.com/blogs/RobertBoyd/20110303/7129/GDC_Saves_the_World__Impressions_Day_3.php http://www.gamasutra.com/blogs/RobertBoyd/20110307/7133/GDC_Saves_the_World__Impressions_Day_4.php http://www.gamasutra.com/blogs/RobertBoyd/20110307/7160/GDC_Saves_the_World__Impressions_Day_5.php Phillipe Da Silva releases new IGF Pong Sample preview http://www.vimeo.com/20904070 Xbox LIVE Indie Games (XBLIG): Gamergeddon posts XBox Indie Game Roundup for March 6th http://www.gamergeddon.com/2011/03/06/xbox-indie-game-round-up-march-6th/ Dealspwn interviews FortressCraft developer Projector Games http://www.dealspwn.com/fortresscraft-developer-interview-minecraft-clones-venting-haters-part-1/ http://www.dealspwn.com/fortresscraft-developer-interview-part-2-trials-tribulations-indie-development/ Writings of Mass Destruction continues the Xbox LIVE Indie Game a day campaign, here’s his take on FishCraft (be sure to check out his other posts!) http://writingsofmassdeduction.com/2011/03/05/day-116-fishcraft/ Tom Ogburn shares his GDC notes on the XBLIG panel jotted quickly while attending the panel http://twitter.com/#!/TOgburn/status/44454191028125696 http://www.starlitskygames.com/blogs/site_news/archive/2011/03/06/802.aspx Dave Voyles of Armless Octopus has crazy good coverage on XNA and Xbox LIVE Indie Game developers at GDC 2011. Interviews and articles all extremely well done! http://www.armlessoctopus.com/2011/03/06/gdc-2011-successful-indie-developers-share-insight-on-microsofts-self-publishing-service/ There’s honestly so many posts and interviews you should just hit his front page and scroll down through all of the latest ones. http://www.armlessoctopus.com/ GameMarx Episode 12 http://www.gamemarx.com/video/the-show/27/ep-12-march-4-2011.aspx B.U.T.T.O.N now on Steam! http://www.gamesetwatch.com/2011/03/button_party_game_now_on_steam.php German Xbox Dashboard gets review program from GamePro http://www.armlessoctopus.com/2011/03/07/gamepo-indie-review-show-debuts-on-german-xbox-dashboard/ XboxIndies.com (one of the best XNA sites out there at this point!) continues to add review sites to it’s main review feed. (And don’t forget to play with that awesome XBLIG pivot control!) http://xboxindies.com/ Kris Steele of FunInfused Games shares early footage of his game World of Chalk http://twitter.com/#!/kriswd40/status/45007114371989504 Raymond Matthews of Darkstarmatryx reviews FunInfused Games Abduction Action http://www.darkstarmatryx.com/?p=264 TheVideoGamerRob reviews Zombie Football Carnage http://videogamerrob.wordpress.com/2011/03/08/xblig-review-zombie-football-carnage/ XBLIG Square Off Making the Jump to WP7 http://www.wp7connect.com/2011/03/08/xblig-square-off-will-make-the-jump-to-windows-phone/ Mommy’s Best Games making the news round with their Serious Sam announcement http://www.joystiq.com/2011/03/09/serious-sam-gets-serious-indie-cred-with-new-indie-series/ Most quoted and linked XBLIG article of the week with the least amount of actual facts and reporting. Shared only because it makes me sad that this is the best coverage we get. (Hey reporters, there’s LOT and LOTS of XBLIG and XNA experts you can contact if you need to check up on facts or wonder why on questions like, Why can’t XBLIGs have Nazis? There’s actually a real answer for that..) http://www.joystiq.com/2011/03/06/xblig-facts-nazi-killing-a-no-no-revenue-a-yes-yes/ XNA Development: Mort8088 has been in an XNA tutorial writing frenzy releasing 4 XNA 4.0 entry level tutorials this week! http://mort8088.com/2011/03/06/xna-4-0-tutorial-0-intro/ http://mort8088.com/2011/03/06/xna-4-0-tutorial-1-fonts/ http://mort8088.com/2011/03/06/xna-4-0-tutorial-2-sprites/ http://mort8088.com/2011/03/06/xna-4-0-tutorial-3-input-from-keyboard/ Interesting discussion on what it means to be a community (you do have to sign up to be a member of the XNA UK forums to read it...) http://twitter.com/#!/XNAUK/status/44705269254594560 Slyprid continues his incredible pace on Transmute and shares screens of his new Animation Builder http://twitter.com/#!/slyprid/status/45169271847911424 http://forgottenstarstudios.com/blog/ Philippe Da Silva wants to know who is using IGF for their games. If it’s you, drop him a note letting him know! http://twitter.com/#!/philippedasilva/status/44325893719588864 New Sunburn Video Tutorials released http://www.synapsegaming.com/blogs/fivesidedbarrel/archive/2011/03/07/new-documentation-video-tutorials.aspx Loading and rendering animated collada models using XNA 4.0 http://bunkernetz.wordpress.com/2011/03/09/loading-and-rendering-animated-collada-models-using-xna-4-0/ XNA for Silverlight Developers Part 6 Accelerometer Input http://buzzgamesnews.blogspot.com/2011/03/xna-for-silverlight-developers-part-6.html

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• So, how is the Oracle HCM Cloud User Experience? In a word, smokin’!

  - by Edith Mireles-Oracle

  By Misha Vaughan, Oracle Applications User Experience Oracle unveiled its game-changing cloud user experience strategy at Oracle OpenWorld 2013 (remember that?) with a new simplified user interface (UI) paradigm.  The Oracle HCM cloud user experience is about light-weight interaction, tailored to the task you are trying to accomplish, on the device you are comfortable working with. A key theme for the Oracle user experience is being able to move from smartphone to tablet to desktop, with all of your data in the cloud. The Oracle HCM Cloud user experience provides designs for better productivity, no matter when and how your employees need to work. Release 8  Oracle recently demonstrated how fast it is moving development forward for our cloud applications, with the availability of release 8.  In release 8, users will see expanded simplicity in the HCM cloud user experience, such as filling out a time card and succession planning. Oracle has also expanded its mobile capabilities with task flows for payslips, managing absences, and advanced analytics. In addition, users will see expanded extensibility with the new structures editor for simplified pages, and the with the user interface text editor, which allows you to update language throughout the UI from one place. If you don’t like calling people who work for you “employees,” you can use this tool to create a term that is suited to your business.  Take a look yourself at what’s available now. What are people saying?Debra Lilley (@debralilley), an Oracle ACE Director who has a long history with Oracle Applications, recently gave her perspective on release 8: “Having had the privilege of seeing a preview of release 8, I am again impressed with the enhancements around simplified UI. Even more so, at a user group event in London this week, an existing Cloud HCM customer speaking publically about his implementation said he was very excited about release 8 as the absence functionality was so superior and simple to use.”  In an interview with Lilley for a blog post by Dennis Howlett  (@dahowlett), we probably couldn’t have asked for a more even-handed look at the Oracle Applications Cloud and the impact of user experience. Take the time to watch all three videos and get the full picture.  In closing, Howlett’s said: “There is always the caveat that getting from the past to Fusion [from the editor: Fusion is now called the Oracle Applications Cloud] is not quite as simple as may be painted, but the outcomes are much better than anticipated in large measure because the user experience is so much better than what went before.” Herman Slange, Technical Manager with Oracle Applications partner Profource, agrees with that comment. “We use on-premise Financials & HCM for internal use. Having a simple user interface that works on a desktop as well as a tablet for (very) non-technical users is a big relief. Coming from E-Business Suite, there is less training (none) required to access HCM content.  From a technical point of view, having the abilities to tailor the simplified UI very easy makes it very efficient for us to adjust to specific customer needs.  When we have a conversation about simplified UI, we just hand over a tablet and ask the customer to just use it. No training and no explanation required.” Finally, in a story by Computer Weekly  about Oracle customer BG Group, a natural gas exploration and production company based in the UK and with a presence in 20 countries, the author states: “The new HR platform has proved to be easier and more intuitive for HR staff to use than the previous SAP-based technology.” What’s Next for Oracle’s Applications Cloud User Experiences? This is the question that Steve Miranda, Oracle Executive Vice President, Applications Development, asks the Applications User Experience team, and we’ve been hard at work for some time now on “what’s next.”  I can’t say too much about it, but I can tell you that we’ve started talking to customers and partners, under non-disclosure agreements, about user experience concepts that we are working on in order to get their feedback. We recently had a chance to talk about possibilities for the Oracle HCM Cloud user experience at an Oracle HCM Southern California Customer Success Summit. This was a fantastic event, hosted by Shane Bliss and Vance Morossi of the Oracle Client Success Team. We got to use the uber-slick facilities of Allergan, our hosts (of Botox fame), headquartered in Irvine, Calif., with a presence in more than 100 countries. Photo by Misha Vaughan, Oracle Applications User Experience Vance Morossi, left, and Shane Bliss, of the Oracle Client Success Team, at an Oracle HCM Southern California Customer Success Summit.  We were treated to a few really excellent talks around human resources (HR). Alice White, VP Human Resources, discussed Allergan's process for global talent acquisition -- how Allergan has designed and deployed a global process, and global tools, along with Oracle and Cognizant, and are now at the end of a global implementation. She shared a couple of insights about the journey for Allergan: “One of the major areas for improvement was on role clarification within the company.” She said the company is “empowering managers and deputizing them as recruiters. Now it is a global process that is nimble and efficient."  Deepak Rammohan, VP Product Management, HCM Cloud, Oracle, also took the stage to talk about pioneering modern HR. He reflected modern HR problems of getting the right data about the workforce, the importance of getting the right talent as a key strategic initiative, and other workforce insights. "How do we design systems to deal with all of this?” he asked. “Make sure the systems are talent-centric. The next piece is collaborative, engaging, and mobile. A lot of this is influenced by what users see today. The last thing is around insight; insight at the point of decision-making." Rammohan showed off some killer HCM Cloud talent demos focused on simplicity and mobility that his team has been cooking up, and closed with a great line about the nature of modern recruiting: "Recruiting is a team sport." Deepak Rammohan, left, and Jake Kuramoto, both of Oracle, debate the merits of a Google Glass concept demo for recruiters on-the-go. Later, in an expo-style format, the Apps UX team showed several concepts for next-generation HCM Cloud user experiences, including demos shown by Jake Kuramoto (@jkuramoto) of The AppsLab, and Aylin Uysal (@aylinuysal), Director, HCM Cloud user experience. We even hauled out our eye-tracker, a research tool used to show where the eye is looking at a particular screen, thanks to teammate Michael LaDuke. Dionne Healy, HCM Client Executive, and Aylin Uysal, Director, HCM Cloud user experiences, Oracle, take a look at new HCM Cloud UX concepts. We closed the day with Jeremy Ashley (@jrwashley), VP, Applications User Experience, who brought it all back together by talking about the big picture for applications cloud user experiences. He covered the trends we are paying attention to now, what users will be expecting of their modern enterprise apps, and what Oracle’s design strategy is around these ideas.   We closed with an excellent reception hosted by ADP Payroll services at Bistango. Want to read more?Want to see where our cloud user experience is going next? Read more on the UsableApps web site about our latest design initiative: “Glance, Scan, Commit.” Or catch up on the back story by looking over our Applications Cloud user experience content on the UsableApps web site.  You can also find out where we’ll be next at the Events page on UsableApps.

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• CodePlex Daily Summary for Thursday, March 11, 2010

  CodePlex Daily Summary for Thursday, March 11, 2010New ProjectsASP.NET Wiki Control: This ASP.NET user control allows you to embed a very useful wiki directly into your already existing ASP.NET website taking advantage of the popula...BabyLog: Log baby daily activity.buddyHome: buddyHome is a project that can make your home smarter. as good as your buddy. Cloud Community: Cloud Community makes it easier for organizations to have a simple to use community platform. Our mission is to create an easy to use community pl...Community Connectors for Microsoft CRM 4.0: Community Connectors for Microsoft CRM 4.0 allows Microsoft CRM 4.0 customers and partners to monitor and analyze customers’ interaction from their...Console Highlighter: Hightlights Microsoft Windows Command prompt (cmd.exe) by outputting ANSI VT100 Control sequences to color the output. These sequences are not hand...Cornell Store: This is IN NO WAY officially affiliated or related to the Cornell University store. Instead, this is a project that I am doing for a class. Ther...DevUtilities: This project is for creating some utility tools, and they will be useful during the development.DotNetNuke® Skin Maple: A DotNetNuke Design Challenge skin package submitted to the "Personal" category by DyNNamite.co.uk. The package includes 4 color variations and sev...HRNet: HRNetIIS Web Site Monitoring: A software for monitor a particular web site on IIS, even if its IP is sharing between different web site.Iowa Code Camp: The source code for the Iowa Code Camp website.Leonidas: Leonidas is a virtual tutorLunch 'n Learn: The Lunch 'n Learn web application is an open source ASP.NET MVC application that allows you to setup lunch 'n learn presentations for your team, c...MNT Cryptography: A very simple cryptography classMooiNooi MVC2LINQ2SQL Web Databinder: mvc2linq2sql is a databinder for ASP.NET MVC that make able developer to clean bind object from HTML FORMS to Linq entities. Even 1 to N relations ...MoqBot: MoqBot is an auto mocking library for Moq and Ninject.mtExperience1: hoiMvcPager: MvcPager is a free paging component for ASP.NET MVC web application, it exposes a series of extension methods for using in ASP.NET MVC applications...OCal: OCal is based on object calisthenics to identify code smellsPex Custom Arithmetic Solver: Pex Custom Arithmetic Solver contains a collection of meta-heuristic search algorithms. The goal is to improve Pex's code coverage for code involvi...SetControls: Расширеные контролы для ASP.NET приложений. Полная информация ближе к релизу...shadowrage1597: CTC 195 Game Design classSharePoint Team-Mailer: A SharePoint 2007 solution that defines a generic CustomList for sending e-mails to SharePoint Groups.Sql Share: SQL Share is a collaboration tool used within the science to allow database engineers to work tightly with domain scientists.TechCalendar: Tech Events Calendar ASP.NET project.ZLYScript: A very simple script language compiler.New ReleasesALGLIB: ALGLIB 2.4.0: New ALGLIB release contains: improved versions of several linear algebra algorithms: QR decomposition, matrix inversion, condition number estimatio...AmiBroker Plug-Ins with C#: AmiBroker Plug-Ins v0.0.2: Source codes and a binaryAppFabric Caching UI Admin Tool: AppFabric Caching Beta 2 UI Admin Tool: System Requirements:.NET 4.0 RC AppFabric Caching Beta2 Test On:Win 7 (64x)Autodocs - WCF REST Automatic API Documentation Generator: Autodocs.ServiceModel.Web: This archive contains the reference DLL, instructions and license.Compact Plugs & Compact Injection: Compact Injection and Compact Plugs 1.1 Beta: First release of Compact Plugs (CP). The solution includes a simple example project of CP, called "TestCompactPlugs1". Also some fixes where made ...Console Highlighter: Console Highlighter 0.9 (preview release): Preliminary release.Encrypted Notes: Encrypted Notes 1.3: This is the latest version of Encrypted Notes (1.3). It has an installer - it will create a directory 'CPascoe' in My Documents. The last one was ...Family Tree Analyzer: Version 1.0.2: Family Tree Analyzer Version 1.0.2 This early beta version implements loading a gedcom file and displaying some basic reports. These reports inclu...FRC1103 - FRC Dashboard viewer: 2010 Documentation v0.1: This is my current version of the control system documentation for 2010. It isn't complete, but it has the information required for a custom dashbo...jQuery.cssLess: jQuery.cssLess 0.5 (Even less release): NEW - support for nested special CSS classes (like :hover) MAIN RELEASE This release, code "Even less", is the one that will interpret cssLess wit...MooiNooi MVC2LINQ2SQL Web Databinder: MooiNooi MVC2LINQ2SQL DataBinder: I didn't try this... I just took it off from my project. Please, tell me any problem implementing in your own development and I'll be pleased to h...MvcPager: MvcPager 1.2 for ASP.NET MVC 1.0: MvcPager 1.2 for ASP.NET MVC 1.0Mytrip.Mvc: Mytrip 1.0 preview 1: Article Manager Blog Manager L2S Membership(.NET Framework 3.5) EF Membership(.NET Framework 4) User Manager File Manager Localization Captcha ...NodeXL: Network Overview, Discovery and Exploration for Excel: NodeXL Excel 2007 Template, version 1.0.1.117: The NodeXL Excel 2007 template displays a network graph using edge and vertex lists stored in an Excel 2007 workbook. What's NewThis version adds ...Pex Custom Arithmetic Solver: PexCustomArithmeticSolver: This is the alpha release containing the Alternating Variable Method and Evolution Strategies to try and solve constraints over floating point vari...Scrum Sprint Monitor: v1.0.0.44877: What is new in this release? Major performance increase in animations (up to 50 fps from 2 fps) by replacing DropShadow effect with png bitmaps; ...sELedit: sELedit v1.0b: + Added support for empty strings / wstrings + Fixed: critical bug in configuration files (list 53)sPWadmin: pwAdmin v0.9_nightly: + Fixed: XML editor can now open and save character templates + Added: PWI item name database + Added: Plugin SupportTechCalendar: Events Calendar v.1.0: Initial release.The Silverlight Hyper Video Player [http://slhvp.com]: Beta 2: Beta 2.0 Some fixes from Beta 1, and a couple small enhancements. Intensive testing continues, and I will continue to update the code at least ever...ThreadSafe.Caching: 2010.03.10.1: Updates to the scavanging behaviour since last release. Scavenging will now occur every 30 seconds by default and all objects in the cache will be ...VCC: Latest build, v2.1.30310.0: Automatic drop of latest buildVisual Studio DSite: Email Sender (C++): The same Email Sender program that I but made in visual c plus plus 2008 instead of visual basic 2008.Web Forms MVP: Web Forms MVP CTP7: The release can be considered stable, and is in use behind several high traffic, public websites. It has been marked as a CTP release as it is not ...White Tiger: 0.0.3.1: Now you can load or create files with whatever root element you want *check f or sets file permisionsMost Popular ProjectsMetaSharpWBFS ManagerRawrAJAX Control ToolkitMicrosoft SQL Server Product Samples: DatabaseSilverlight ToolkitWindows Presentation Foundation (WPF)ASP.NETMicrosoft SQL Server Community & SamplesASP.NET Ajax LibraryMost Active ProjectsUmbraco CMSRawrSDS: Scientific DataSet library and toolsN2 CMSFasterflect - A Fast and Simple Reflection APIjQuery Library for SharePoint Web ServicesBlogEngine.NETFarseer Physics Enginepatterns & practices – Enterprise LibraryCaliburn: An Application Framework for WPF and Silverlight

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• Making Money from your SQL Server Blog

  - by Bill Graziano

  My SQL Server blog reading list is around one hundred blogs.  Many people are writing great content and generating lots of page views.  I see some of them running Google AdSense and trying to make a little money off their traffic.  If you want to earn some some extra money from what you’ve written there are a couple of options.  And one new option that I’m announcing here. Background Internet advertising is sold based on a few different pricing schemes.  Flat Fee.  You offer either all your impressions (page views) or some percentage of your impressions in exchange for a flat monthly fee.  CPM or cost per thousand impressions.  If the quoted price is $2 CPM you’ll get $2 for every 1,000 times the ad is displayed.  While you might think the “M” means millions, the “M” in CPM is the roman numeral for 1,000. CPC or cost per click.  This is also called PPC or pay per click.  In this method you get paid based on how many clicks there are on the ad.  CPA or cost per action.  In this method you get paid based on an action that occurs on the advertisers site after they click on the ad.  This is typically some type of sign up form.  This is how most affiliate programs work. Darren Rowse at ProBlogger has been writing about blogging and making money off blogs for years.  He has a good introduction to making money on your blog in his “Making Money” section.  If you’re interested in learning more he has a post up titled How to Make More Money From Your Blog in the New Year that links to many of his best posts on the subject. Google AdSense This is the most common method for people earning money from their blogging.  It’s easy to setup and administer.  You tell AdSense what size ads you’d like to run and it gives you a little piece of JavaScript to put on your site.  AdSense quickly learns the topics you write about and displays ads that are appropriate for your site.  I typically see ads for hosting, SQL Server tools and developer tools running in AdSense slots.  AdSense pays on a CPC model.  If you translate that back to CPM pricing you’ll see rates from $0.50 to $1.00 CPM. Amazon While you might not make much money writing books it’s now possible to make even less helping Amazon sell them.  You can sign up for an Amazon affiliate program.  Each time you send Amazon a link and someone buys the book you get a cut of that sale.  This is the CPA model from above.  Amazon can help you build some pretty nice “stores”.  Here’s the SQL Server bookstore I built for SQLTeam.com.  If you’re just putting in a page with books like I’ve done on SQLTeam you should keep your expectations low.  If you’re writing book reviews of suggesting books on your blog it really does make sense to setup an Amazon affiliate link.  People are much more likely to buy a book based on a review from a trusted source.  I always try to buy through a referral link if there is one. Amazon pays about 4% of the price as a referral fee.  You also get credit for anything else they buy while on the site.  I recently had someone buy an iPod nano with their SQL Server book making me an extra $5.60 richer!  Estimating how much you can make is difficult though.  How much attention you draw to the links and book reviews can dramatically affect the earnings. Private Ad Sales This is the hardest but potentially most lucrative option.  You sell advertising directly to companies that want to sell things to your readers.  Typically this would be SQL Server tool vendors, hosting companies or anyone else that wants to make money off database administrators.  This is also the most difficult to do.  You’ll need the contacts at the companies and enough page views to make it worth their while.  You’ll also need software to track the page views and clicks, geo-target your ads and smooth out the impressions.  Your earnings are based on whatever you can negotiate with the companies. SQL Server Ad Network For the last couple of years I’ve run any extra ads that I sold on the SQLTeam Weblogs.  You can see an example of that on Mladen’s blog.  The ad in the upper right corner is one that I’m running for him.  (Note: Many of the ads I’m running are geo-targeted to only appear in English speaking countries.  You may see a different set of ads outside the US, Canada and the UK.  You can also see he has a couple of Google ads on his blog.)  When I run ads on his blog I split the advertising revenue with him.  They make a little and I make a little. I recently started to expand this and sell advertising specifically to run on SQL Server-related blogs.  I’m also starting to run ads on non-SQLTeam blogs.  The only way I can sell more advertising is to have more blogs to run it on.  And that’s where you come in. I’ve created a SQL Server advertising network.  I handle all the ad sales and provide the technology to serve the ads.  I handle collections and payments back to you.  You get paid at the end of each month regardless of when (or if) the advertiser actually pays.  All you need to do is add a small piece of JavaScript to your site to display the ads. If you’re writing about SQL Server and interested in earning a little money for your site I’d like to talk to you.  You can use the Contact Us page on SQLTeam.com to reach me.  Running advertising on your blog isn’t for everyone.  If you’re concerned about what advertisers might think about certain posts then you might not be a good fit.  For the most part this isn’t an issue.  You’ll also need to have a PayPal account to receive payments.  You probably won’t get rich doing this.  But you can earn extra cash on the side for doing what you would do anyway.  I do know that people have earned enough to buy themselves a nice laptop doing this. My initial target is blogs with more than 10,000 page views per month.  I expect to pay two to three times what Google pays.  If you have less than 10,000 page views per month but are still interested I’d still like to hear from you.  I may not be able to sign up smaller blogs right away but we’ll get the process started.  If you’re unsure about your traffic Google Analytics is a free tool that provides great reporting on traffic, popular posts and how people find your blog.  If you have any questions or are just curious drop me a line and I’ll try to answer your questions.

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• Community Conversation

  - by ultan o'broin

  Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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