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  • Need Help With Conflicting Customer Support Goals?

    - by Tom Floodeen
    It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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  • Tweaking log4net Settings Programmatically

    - by PSteele
    A few months ago, I had to dynamically add a log4net appender at runtime.  Now I find myself in another log4net situation.  I need to modify the configuration of my appenders at runtime. My client requires all files generated by our applications to be saved to a specific location.  This location is determined at runtime.  Therefore, I want my FileAppenders to log their data to this specific location – but I won't know the location until runtime so I can't add it to the XML configuration file I'm using. No problem.  Bing is my new friend and returned a couple of hits.  I made a few tweaks to their LINQ queries and created a generic extension method for ILoggerRepository (just a hunch that I might want this functionality somewhere else in the future – sorry YAGNI fans): public static void ModifyAppenders<T>(this ILoggerRepository repository, Action<T> modify) where T:log4net.Appender.AppenderSkeleton { var appenders = from appender in log4net.LogManager.GetRepository().GetAppenders() where appender is T select appender as T;   foreach (var appender in appenders) { modify(appender); appender.ActivateOptions(); } } Now I can easily add the proper directory prefix to all of my FileAppenders at runtime: log4net.LogManager.GetRepository().ModifyAppenders<FileAppender>(a => { a.File = Path.Combine(settings.ConfigDirectory, Path.GetFileName(a.File)); }); Thanks beefycode and Wil Peck. Technorati Tags: .NET,log4net,LINQ

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  • Windows 7 pricing

    - by bwerks
    I'm having trouble wading through Microsoft's marketing information. Does anyone know if Windows 7 x86 to Windows 7 x64 is a valid upgrade path? I know you can't actually use the built-in "upgrade" installation path; this is more of a licensing question. Although that may have answered my own question: is this idea even possible? Or do "upgrade" versions of Windows function only when executed from inside the OS, and not when doing fresh installs? Thanks!

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  • rsync for copying file

    - by vinayrks
    I am migrating my old server to new server . I used this server for hosting website . first I tried sftp but due to huge number of files and connection time out , it simply didn't work . then I tried rsync .rsync working good , but only problem I am facing it updating file very nicely & fastly but do not copy new files please help me . because still i need to transfer lots of file. I am using this command : rsync -anv -e ssh oldserver:/path/ /path

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  • Full Portfolio of x86 Systems On Display at Oracle OpenWorld

    - by kgee
    This OpenWorld, Oracle’s x86 hardware team will have two hardware demos, showcasing the new X3 systems, as well as several other x86 solutions such as the ZFS Storage Appliance, Oracle Database Appliance and the Carrier Grade NETRA systems. These two demos are located in the South Hall in Oracle’s booth 1133 and Intel’s booth 1101.  The Intel booth will feature additional demos including 3D demos of each server, a static architectural demo, the Oracle x86 Grand Prix video game and the Intel Theatre featuring several presentations by Intel’s partners. Oracle’s Intel Theatre Schedule and Topics Include:Monday 1. 10:30 a.m. - Engineered to Work Together: Oracle x86 Systems in the Data Center2. 12:30 a.m. - The Oracle NoSQL Database on the Intel Platform.3. 1:30 p.m. - Accelerate Your Path to Cloud with Oracle VM4. 3:30 p.m. - Why Oracle Linux is the Best Linux for Your Intel Based Systems5. 4:30 p.m. - Accelerate Your Path to Cloud with Oracle VMTuesday 1. 10:00 a.m. - Speed of thought” Analytics using In-Memory Analytics2. 1:30 a.m. - A Storage Architecture for Big Data:  "It’s Not JUST Hadoop"3. 2:00 a.m. - Oracle Optimized Solution for Enterprise Cloud Infrastructure.4. 2:30 p.m. - Configuring Storage to Optimize Database Performance and Efficiency.5. 3:30 p.m. - Total Cloud Control for Oracle's x86 SystemsWednesday 1. 10:00 a.m. - Big Data Analysis Using R-Programming Language2. 11:30 a.m. - Extreme Performance Overview, The Oracle Exadata Database Machine3. 1:30 p.m. - Oracle Times Ten In-Memory Database Overview

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  • Sharing an external hard drive in Ubuntu using Samba

    - by cambraca
    /media/MYDISK is where my hard drive is mounted automatically. I created a symlink using: ln -s /media/MYDISK /home/camilo/MYDISK chmod 777 /home/camilo/MYDISK I'm setting up smb.conf like this: [myshare1] comment = external disk browsable = yes path = /home/camilo/MYDISK guest ok = yes read only = no create mask = 0775 Also, in the [global] section I tried adding the following lines: follow symlinks = yes wide links = yes unix extensions = no The problem is that when browsing the shared folder in Windows 7, I get a "\\etc\myshare1 is not accessible" error. When pointing the path to a regular folder it works fine. Also, when I point it directly to /media/MYDISK, it shows the same error. EDIT: to make it more interesting, I have no graphical interface, so I need to touch the config files directly..

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  • Mysql-proxy compile in CentOS

    - by gtfx
    Hey, While trying to compile Mysql-Poxy i get the following error. By the instructions here Libtool library used but `LIBTOOL' is undefined The usual way to define `LIBTOOL' is to add `AC_PROG_LIBTOOL' to `configure.in' and run `aclocal' and `autoconf' again. If `AC_PROG_LIBTOOL' is in `configure.in', make sure its definition is in aclocal's search path Libtool installed from source. Running aclocal get's no error. running ./configure ./configure: line 5821: AC_DISABLE_STATIC: command not found ./configure: line 5823: AC_PROG_LIBTOOL: command not found checking shared library path variable... configure: error: eval "libtool --config | grep ^shlibpath_var" failed Running libtool command libtool --config | grep ^shlibpath_var shlibpath_var=LD_LIBRARY_PATH What am i missing? Thank you for your time.

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  • Address Rewriting and Masquerading postfix

    - by Shalini Tripathi
    This is header of mail that i have received from mailchimp: Return-Path: bounce-mc.us2_6034522.1358370-achal.tomar58=gmail.com@mail76.us2.mcsv.net> Received: from mail76.us2.mcsv.net (mail76.us2.mcsv.net. [173.231.139.76]) by mx.google.com with ESMTP id er6si2501863qab.62.2012.06.03.05.09.29; Sun, 03 Jun 2012 05:09:29 -0700 (PDT) My query is how they add the received from header to the Return-Path dyanamically,i also want to implement the same in my mail server,i have tried address masquereading in postfix but it was not of much help may be i am misssing something. My mail server has postfix as an MTA and i have centOs 5 as an OS.

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  • IIS: changing site's home directory while site is running

    - by Jeff Stewart
    I'm trying to understand exactly what IIS 6.0 (on Windows Server 2003) does when I change the "Local Path" of a web site's Home Directory while the site is running. (Specifically with regard to ASP.NET applications.) I'm trying to build support for or against this practice in a deployment scenario: e.g. deploy the new code alongside the old code, then simply switch the IIS web site's local path to the folder containing the new code. IIS seems to handle this gracefully, but I notice that w3wp.exe still keeps some handles on the old code folder after the change. That's strange to me, because I would have expected IIS to recycle the application pool if this happened. Is this safe? Is the behavior well-defined?

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  • Windows 7 upgrade licensing

    - by bwerks
    I'm having trouble wading through Microsoft's marketing information. Does anyone know if Windows 7 x86 to Windows 7 x64 is a valid upgrade path? I know you can't actually use the built-in "upgrade" installation path; this is more of a licensing question. Although that may have answered my own question: is this idea even possible? Or do "upgrade" versions of Windows function only when executed from inside the OS, and not when doing fresh installs? Thanks!

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  • Getting 0x80070043 error when accessing Samba share from Windows 7

    - by FelixM
    I created a Samba share on my new Ubuntu 10.04 machine. When I try to access it from a Windows 7 client, I get network error 0x80070043 (The network path not found). However, I get this error when I click on the share in the Windows Explorer, so it seems that Windows does find the path. I already enabled NTLMv1, disabled 128bit security and made sure that NetBIOS is running. I briefly disabled the Windows firewall, it didn't make a difference. What could be the problem?

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  • blurry lines between web application context layer, service layer and data access layer in spring

    - by thenaglecode
    I Originally asked this question in SO but on advice I have moved the question here... I'll admit I'm a spring newbie, but you can correct me if I'm wrong, this one liner looks kinda fishy in a best practices sort of way: @RepositoryRestResource(collectionResourceRel="people"...) public interface PersonRepository extends PagingAndSortingRepository<Person, Long> For those who are unaware, the following does many things: It is an interface definition that can be registered in an application context as a jpa repository, automagically hooking up all the default CRUD operations within a persistence context (that is externally configured). and also configures default controller/request-mapping/handler functionality at the namespace "/people" relative to your configured dispatcher servlet-mapping. Here's my point. I just crossed 3 conceptual layers with one line of code! this feels against my seperation-of-concern instincts but i wanted to hear your opinion. And for the sake of being on a question and answer site, I would like to know whether there is a better way of seperating these different layers - Service, Data, Controllers - whilst maintaining as minimal configuration as possible

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  • deep expertise in one technology or not so deep understanding of many technologies

    - by district
    Hello everyone. I started to feel a little bit confused recently about my career path as software developer, about what I do, what I know and do I need it. I am 21 years now and I have 3 years of experience. I've been dealing with java/C++ projects, Servlet/JSP/JSF, desktop QT, also some mobile development (Symbian, Android) I work for a quite a small company, around 20 developers with different projects. I'm also a student. The problem is that I'm not sure if I'm taking the right road here. I'm starting to work with new technology every few months. I don't have deep understanding in any of these and I'm not sure if this is what I need. I will probably not become an expert in any of these. The other path is maybe to start working for a big company which use one set of technologies and become an expert. What's your opinion on this topic ? What is more valuable ?

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  • How much will cost to hire a developer who have to make a SEO software? [closed]

    - by Victor
    Hey guys, I know NOTHING about software developing but I got an amazing idea about a software. The thing is I want to know how much money I would approximately need to hire someone to do it for me. The software is gonna have a lot of features, everything is relative to SEO - link building with Web 2.0 sites, Blog comments, Video Submittion, Bookmarking, RSS, Ping Mode, Forum register and submittion, Proxy mode, ect. The point is to be all automated! I mean all profile creation is going to be automate! There are a lot of softwares but nothing is doing everything that I want. So I would like to build my own software, use it for on my own and of course I'll sell it too! So how much do you think I would need to be able to order such a software?

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  • Web application and remote storage of files

    - by Matt
    Hi have a web application that can store lots and lots of files on the server. i.e. users upload data to it. The files are stored below a particular storage path. The web host will be an IBM xseries 345. However, the disks are really expensive so we would like to put the files onto a less expensive server. Now here is the question. Should I use an NFS mount on the IBM server of a path on the storage server? Or should I write some scripts to upload the files to the storage server instead. Both the storage server and the web host are on the same network. Only the web server is visible to the world. Is NFS performance suitable for an expected low to moderately loaded server?

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  • When browsing a specific network share remotely, Windows Explorer continuously jumps back to the parent folder

    - by Evil Pigeon
    I am accessing a specific network path on another domain. It looks something like this: \\CoputerName.OtherDomain.in\c$\Inetpub\Testing\Website\ In under 30 seconds, I am automatically jumped back to \\CoputerName.OtherDomain.in\c$\Inetpub\Testing\ In less time it then jumps back to \\CoputerName.OtherDomain.in\c$\Inetpub\ Then it jumps back to c$ for its final resting place. \\CoputerName.OtherDomain.in\c$\ At first I thought this had to with a faulty keyboard, but this behaviour also occurs when the window does not have focus. It's as if windows thinks that the folder no longer exists (as in someone else has deleted or moved it). This behaviour is not specific to my PC either, it occurs from other machines in the office. Edit: It looks like this issue only occurs from other Windows 7 machines. There are no issues accessing the path from XP.

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  • For what types of applications is Python a bad choice?

    - by Casey Patton
    I just started learning Python, and I'd like to get some more context on the language. I realize that Python is a slow language relative to C or C++, etc. Thus, Python is probably not the best choice for applications that need to run quickly. Outside of this, it seems like Python is a great general purpose language that is easy to read and write. The available libraries give it a huge amount of functionality. Outside of performance critical applications, where is it a bad choice to use Python (and why)?

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  • rsync for coping file

    - by vinayrks
    I am migrating my old server to new server . I used this server for hosting website . first I tried sftp but due to huge number of files and connection time out , it simply didn't work . then I tried rsync .rsync working good , but only problem I am facing it updating file very nicely & fastly but do not copy new files please help me . because still i need to transfer lots of file. I am using this command : rsync -anv -e ssh oldserver:/path/ /path

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  • ApplicationPool in IIS 7.5 crashes with identifty set to NetworkService

    - by Ravi
    We have a web application running on IIS 7.5 with the identity of the Custom Application Pool set to NetworkService. This was working fine for some days and now the application pool has gone in to a stopped state. The following error message is displayed in the Event Viewer Faulting application name: w3wp.exe, version: 7.5.7600.16385, time stamp: 0x4a5bcd2b Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c Exception code: 0xc0000005 Fault offset: 0x00038c19 Faulting process id: 0xa28 Faulting application start time: 0x01cbb2e5707aa2b2 Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: ae3f0610-1ed8-11e0-abf8-000c297f918f We are able to start the application pool only after changing the identity to LocalSystem. Why does the application pool fails to run with identity set to NetworkService. Can any one help us resolving this issue?

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  • Subversion multi checkout post-commit hook?

    - by FLX
    The title must sound strange but I'm trying to achieve the following: SVN repo location: /home/flx/svn/flxdev SVN repo "flxdev" structure: + Project1 ++ files + Project2 + Project3 + Project4 I'm trying to set up a post-commit hook that automatically checks out on the other end when I do a commit. The post-commit doc explicitly lists the following: # POST-COMMIT HOOK # # The post-commit hook is invoked after a commit. Subversion runs # this hook by invoking a program (script, executable, binary, etc.) # named 'post-commit' (for which this file is a template) with the # following ordered arguments: # # [1] REPOS-PATH (the path to this repository) # [2] REV (the number of the revision just committed) So I made the following command to test: REPOS="$1" REV="$2" echo "Updated project $REPOS to $REV" However when I edit files in Project1 for example, this outputs "Updated project /home/flx/svn/flxdev to 1016" I'd like this to be: "Updated project Project1 to 1016" Having this variable allows me to specify to do different actions per project post-commit. How can I specify the project parameter? Thanks! Dennis

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  • Subversion multi checkout post-commit hook?

    - by FLX
    The title must sound strange but I'm trying to achieve the following: SVN repo location: /home/flx/svn/flxdev SVN repo "flxdev" structure: + Project1 ++ files + Project2 + Project3 + Project4 I'm trying to set up a post-commit hook that automatically checks out on the other end when I do a commit. The post-commit doc explicitly lists the following: # POST-COMMIT HOOK # # The post-commit hook is invoked after a commit. Subversion runs # this hook by invoking a program (script, executable, binary, etc.) # named 'post-commit' (for which this file is a template) with the # following ordered arguments: # # [1] REPOS-PATH (the path to this repository) # [2] REV (the number of the revision just committed) So I made the following command to test: REPOS="$1" REV="$2" echo "Updated project $REPOS to $REV" However when I edit files in Project1 for example, this outputs "Updated project /home/flx/svn/flxdev to 1016" I'd like this to be: "Updated project Project1 to 1016" Having this variable allows me to specify to do different actions per project post-commit. How can I specify the project parameter? Thanks! Dennis

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  • Windows 2003 GPO Software Restrictions

    - by joeqwerty
    We're running a Terminal Server farm in a Windows 2003 Domain, and I found a problem with the Software Restrictions GPO settings that are being applied to our TS servers. Here are the details of our configuration and the problem: All of our servers (Domain Controllers and Terminal Servers) are running Windows Server 2003 SP2 and both the domain and forest are at Windows 2003 level. Our TS servers are in an OU where we have specific GPO's linked and have inheritance blocked, so only the TS specific GPO's are applied to these TS servers. Our users are all remote and do not have workstations joined to our domain, so we don't use loopback policy processing. We take a "whitelist" approach to allowing users to run applications, so only applications that we approve and add as path or hash rules are able to run. We have the Security Level in Software Restrictions set to Disallowed and Enforcement is set to "All software files except libraries". What I've found is that if I give a user a shortcut to an application, they're able to launch the application even if it's not in the Additional Rules list of "whitelisted" applications. If I give a user a copy of the main executable for the application and they attempt to launch it, they get the expected "this program has been restricted..." message. It appears that the Software Restrictions are indeed working, except for when the user launches an application using a shortcut as opposed to launching the application from the main executable itself, which seems to contradict the purpose of using Software Restrictions. My questions are: Has anyone else seen this behavior? Can anyone else reproduce this behavior? Am I missing something in my understanding of Software Restrictions? Is it likely that I have something misconfigured in Software Restrictions? EDIT To clarify the problem a little bit: No higher level GPO's are being enforced. Running gpresults shows that in fact, only the TS level GPO's are being applied and I can indeed see my Software Restictions being applied. No path wildcards are in use. I'm testing with an application that is at "C:\Program Files\Application\executable.exe" and the application executable is not in any path or hash rule. If the user launches the main application executable directly from the application's folder, the Software Restrictions are enforced. If I give the user a shortcut that points to the application executable at "C:\Program Files\Application\executable.exe" then they are able to launch the program. EDIT Also, LNK files are listed in the Designated File Types, so they should be treated as executable, which should mean that they are bound by the same Software Restrictions settings and rules.

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  • racoon-tool doesn't generate full racoon.conf file in /var/lib/racoon/racoon.conf

    - by robthewolf
    I am using ipsec-tools/racoon to create my VPN. I am using racoon-tool to configure racoon.conf but when I run racoon-tool reload it only generates the first section - Global items. When I run racoon-tool I get: # racoon-tool reload Loading SAD and SPD... SAD and SPD loaded. Configuring racoon...done. This is the entire file /var/lib/racoon/racoon.conf # # Racoon configuration for Samuel # Generated on Wed Jan 5 21:31:49 2011 by racoon-tool # # # Global items # path pre_shared_key "/etc/racoon/psk.txt"; path certificate "/etc/racoon/certs"; log debug; I cannot find anywhere a solution as to why this is happening. Please help

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  • Setting XSL-FO XML Schema in Visual Studio

    - by Lukasz Kurylo
    I'm playing lately with an XSL-FO for generating a pdf documents. XSL-FO has a long list of available tags and attributes, which for a new guy who want to create a simple document is a nightmare to find a proper one. Fortunatelly we can set an schema for XSL-FO, so will result in acquire a full intellisense in VS. For a simple *.fo file, we can set the path to the schema directly in file: <?xml version="1.0" encoding="utf-8"?> <fo:root       xmlns:fo="http://www.w3.org/1999/XSL/Format"       xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"       xsi:schemaLocation=" http://www.w3.org/1999/XSL/Format http://www.xmlblueprint.com/documents/fop.xsd"> ...   We can of course use the build in VS XML Schemas selector. To use it, we must copy the schema file to the Schemas catalog (defaut path for VS2012 is C:\Program Files (x86)\Microsoft Visual Studio 11.0\Xml\Schemas). Then we can go to Properties of the opened xml/xslt file and set the new added schema to file:                 From now, we should have an enable intellisense as shown below: .

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  • DELL DRAC & Ubuntu VPN Connection

    - by Mikunos
    I am trying to connect to a DELL DRAC card without success by Ubuntu VPN Connection Manager. I have these data: Protocol: PPTP SERVER IP PPTP: 1233.123.123.123 DRAC IP: 192.168.10.25 Subnet: 255.255.0.0 User: myuser Pass: mypass where have I to write these parameters? I have configured the PPTP connection using the graphical tool in Ubuntu 11.10 ... but in the /var/log/syslog I get these messages: Apr 15 11:33:15 shinet NetworkManager[1035]: <info> Starting VPN service 'pptp'... Apr 15 11:33:15 shinet NetworkManager[1035]: <info> VPN service 'pptp' started (org.freedesktop.NetworkManager.pptp), PID 18180 Apr 15 11:33:15 shinet NetworkManager[1035]: <info> VPN service 'pptp' appeared; activating connections Apr 15 11:33:15 shinet NetworkManager[1035]: <info> VPN plugin state changed: 3 Apr 15 11:33:15 shinet NetworkManager[1035]: <info> VPN connection 'Connessione VPN 1' (Connect) reply received. Apr 15 11:33:15 shinet pppd[18182]: Plugin /usr/lib/pppd/2.4.5/nm-pptp-pppd-plugin.so loaded. Apr 15 11:33:15 shinet pppd[18182]: pppd 2.4.5 started by root, uid 0 Apr 15 11:33:15 shinet pppd[18182]: Using interface ppp0 Apr 15 11:33:15 shinet pppd[18182]: Connect: ppp0 <--> /dev/pts/1 Apr 15 11:33:15 shinet NetworkManager[1035]: SCPlugin-Ifupdown: devices added (path: /sys/devices/virtual/net/ppp0, iface: ppp0) Apr 15 11:33:15 shinet NetworkManager[1035]: SCPlugin-Ifupdown: device added (path: /sys/devices/virtual/net/ppp0, iface: ppp0): no ifupdown configuration found. Apr 15 11:33:15 shinet pptp[18185]: nm-pptp-service-18180 log[main:pptp.c:314]: The synchronous pptp option is NOT activated Apr 15 11:33:46 shinet pppd[18182]: LCP: timeout sending Config-Requests Apr 15 11:33:46 shinet pppd[18182]: Connection terminated. Apr 15 11:33:46 shinet avahi-daemon[1081]: Withdrawing workstation service for ppp0. Apr 15 11:33:46 shinet NetworkManager[1035]: SCPlugin-Ifupdown: devices removed (path: /sys/devices/virtual/net/ppp0, iface: ppp0) Apr 15 11:33:46 shinet NetworkManager[1035]: <warn> VPN plugin failed: 1 Apr 15 11:33:46 shinet pppd[18182]: Modem hangup Apr 15 11:33:46 shinet NetworkManager[1035]: <warn> VPN plugin failed: 1 Apr 15 11:33:51 shinet pppd[18182]: Exit. Apr 15 11:33:51 shinet NetworkManager[1035]: <warn> VPN plugin failed: 1 Apr 15 11:33:51 shinet NetworkManager[1035]: <info> VPN plugin state changed: 6 Apr 15 11:33:51 shinet NetworkManager[1035]: <info> VPN plugin state change reason: 0 Apr 15 11:33:51 shinet NetworkManager[1035]: <warn> error disconnecting VPN: Could not process the request because no VPN connection was active. Apr 15 11:33:51 shinet NetworkManager[1035]: <info> Policy set 'Wired connection 1' (eth0) as default for IPv4 routing and DNS. Apr 15 11:33:57 shinet NetworkManager[1035]: <info> VPN service 'pptp' disappeared Thanks

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