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  • ArchBeat Link-o-Rama for 2012-03-28

    - by Bob Rhubart
    Beware the 'Facebook Effect' when service-orienting information technology | Joe McKenrick www.zdnet.com Experiences seen with Facebook provide a fair warning to shared-service providers in enterprises. Cookbook: SES and UCM setup | George Maggessy blogs.oracle.com WebCenter A-Team member George Maggessy guides you through setting up the integration between UCM and SES. Using Oracle VM with Amazon EC2 | Marc Fielding www.pythian.com "If you’re planning on running Oracle VM with Amazon EC2, there are some important limitations you should know about," says Pythian's Marc Fielding. Oracle Enterprise Pack for Eclipse 12.1.1 update on OTN blogs.oracle.com Oracle Enterprise Pack for Eclipse (OEPE) 12.1.1.0.1 was released to OTN last week with support for new standards and several new features. Thought for the Day "If the mind really is the finest computer, then there are a lot of people out there who need to be rebooted." — Tim Bryce

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  • Is context inheritance, as shown by Head First Design Patterns' Duck example, irrelevant to strategy pattern?

    - by Korey Hinton
    In Head First Design Patterns it teaches the strategy pattern by using a Duck example where different subclasses of Duck can be assigned a particular behavior at runtime. From my understanding the purpose of the strategy pattern is to change an object's behavior at runtime. Emphasis on "an" meaning one. Could I further simplify this example by just having a Duck class (no derived classes)? Then when implementing one duck object it can be assigned different behaviors based on certain circumstances that aren't dependent on its own object type. For example: FlyBehavior changes based on the weather or QuackBehavior changes based on the time of day or how hungry a duck is. Would my example above constitute the strategy pattern as well? Is context inheritance (Duck) irrelevant to the strategy pattern or is that the reason for the strategy pattern? Here is the UML diagram from the Head First book:

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  • DBCC CHECKDB (BatmanDb, REPAIR_ALLOW_DATA_LOSS) &ndash; Are you Feeling Lucky?

    - by David Totzke
    I’m currently working for a client on a PowerBuilder to WPF migration.  It’s one of those “I could tell you, but I’d have to kill you” kind of clients and the quick-lime pits are currently occupied by the EMC tech…but I’ve said too much already. At approximately 3 or 4 pm that day users of the Batman[1] application here in Gotham[1] started to experience problems accessing the application.  Batman[2] is a document management system here that also integrates with the ERP system.  Very little goes on here that doesn’t involve Batman in some way.  The errors being received seemed to point to network issues (TCP protocol error, connection forcibly closed by the remote host etc…) but the real issue was much more insidious. Connecting to the database via SSMS and performing selects on certain tables underlying the application areas that were having problems started to reveal the issue.  You couldn’t do a SELECT * FROM MyTable without it bombing and giving the same error noted above.  A run of DBCC CHECKDB revealed 14 tables with corruption.  One of the tables with issues was the Document table.  Pretty central to a “document management” system.  Information was obtained from IT that a single drive in the SAN went bad in the night.  A new drive was in place and was working fine.  The partition that held the Batman database is configured for RAID Level 5 so a single drive failure shouldn’t have caused any trouble and yet, the database is corrupted.  They do hourly incremental backups here so the first thing done was to try a restore.  A restore of the most recent backup failed so they worked backwards until they hit a good point.  This successful restore was for a backup at 3AM – a full day behind.  This time also roughly corresponds with the time the SAN started to report the drive failure.  The plot thickens… I got my hands on the output from DBCC CHECKDB and noticed a pattern.  What’s sad is that nobody that should have noticed the pattern in the DBCC output did notice.  There was a rush to do things to try and recover the data before anybody really understood what was wrong with it in the first place.  Cooler heads must prevail in these circumstances and some investigation should be done and a plan of action laid out or you could end up making things worse[3].  DBCC CHECKDB also told us that: repair_allow_data_loss is the minimum repair level for the errors found by DBCC CHECKDB Yikes.  That means that the database is so messed up that you’re definitely going to lose some stuff when you repair it to get it back to a consistent state.  All the more reason to do a little more investigation into the problem.  Rescuing this database is preferable to having to export all of the data possible from this database into a new one.  This is a fifteen year old application with about seven hundred tables.  There are TRIGGERS everywhere not to mention the referential integrity constraints to deal with.  Only fourteen of the tables have an issue.  We have a good backup that is missing the last 24 hours of business which means we could have a “do-over” of yesterday but that’s not a very palatable option either. All of the affected tables had TEXT columns and all of the errors were about LOB data types and orphaned off-row data which basically means TEXT, IMAGE or NTEXT columns.  If we did a SELECT on an affected table and excluded those columns, we got all of the rows.  We exported that data into a separate database.  Things are looking up.  Working on a copy of the production database we then ran DBCC CHECKDB with REPAIR_ALLOW_DATA_LOSS and that “fixed” everything up.   The allow data loss option will delete the bad rows.  This isn’t too horrible as we have all of those rows minus the text fields from out earlier export.  Now I could LEFT JOIN to the exported data to find the missing rows and INSERT them minus the TEXT column data. We had the restored data from the good 3AM backup that we could now JOIN to and, with fingers crossed, recover the missing TEXT column information.  We got lucky in that all of the affected rows were old and in the end we didn’t lose anything.  :O  All of the row counts along the way worked out and it looks like we dodged a major bullet here. We’ve heard back from EMC and it turns out the SAN firmware that they were running here is apparently buggy.  This thing is only a couple of months old.  Grrr…. They dispatched a technician that night to come and update it .  That explains why RAID didn’t save us. All-in-all this could have been a lot worse.  Given the root cause here, they basically won the lottery in not losing anything. Here are a few links to some helpful posts on the SQL Server Engine blog.  I love the title of the first one: Which part of 'REPAIR_ALLOW_DATA_LOSS' isn't clear? CHECKDB (Part 8): Can repair fix everything? (in fact, read the whole series) Ta da! Emergency mode repair (we didn’t have to resort to this one thank goodness)   Dave Just because I can…   [1] Names have been changed to protect the guilty. [2] I'm Batman. [3] And if I'm the coolest head in the room, you've got even bigger problems...

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  • Setup was unable to create a new system partition or locate an existing system partition

    - by PearlFactory
    Have got a new kickn server as new DEV machine It has got two 3ware 9650 Cached Controllers with 8 x 300gig Velociraptor Drives First Problem was the 9.5.1.1 drivers Had to press F8 as soon as the Win 2008 r2 server cd started to load. Once in Adavanced Startup options Disable Driver Signing options Next Issue was I got everything running and accidently selected wrong raid part to do install once I restarted All I would get after waiting the 10 mins for the reboot to start & loading the driver was "setup was unable to create a new system partition or locate an existing system partition"  Finally after about 1 hour I removed all drives apart from the 2 needed for system part on cont 0 deleted system part and recreated this RAID1 mirror. (ALso make sure all USB drives are out on boot..only add them when browsing  the driver to be added )  Restarted loaded driver selected install and Once system is up I will go back and add drives and new parts on both controllers AT least I did not get stuck for a day as is the norm..lol

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  • 2010 Goals Review

    - by andyleonard
    Introduction Earlier this year, I responded to Tim Ford's ( Blog / Twitter ) tag (in a post about 2010 Resolutions and Themeword ) with 2010 Themeword and Goals . Let's see how I did. Resolutions 1. I need to take better care of Andy. On this, I failed. I took even worse care of myself than before. I have to address this in 2011. You can help by pinging me on Twitter ( @AndyLeonard ) every day in 2011 and ask me if I've exercised today. 2. I want to continue to serve the SQL Server community in several...(read more)

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  • Winners of Pete Brown's "Silverlight 5 In Action" Books

    - by Dave Campbell
    It's always a double-edged sword when I get to this point in a give-away... I want to give everyone something, but a deal is a deal :) It's also only through the benevolence of the folks at Manning Press that I can even do this, so thank you! The Winners Getting right to it, the winners are: Jaganadh G Stephen Owens Jan Hannemann Notice there are 3 names, not 2... I was told late last week to pick a 3rd name, so thanks again Manning! I've already received email from my contact, and they've been waiting for me to send them the email. You should be hearing from them shortly I think. For everyone else, keep your eyes on my blog... as I told Manning, I like giving away other people's stuff :) Have a great day, and if you're anywhere near Phoenix and interested in Silverlight, I'll see you tomorrow at the Scott Gu Event, and Stay in the 'Light!

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  • Striving to be boring - or at least have boring systems

    - by merrillaldrich
    A developer I work with, whom I respect a great deal, reminded me of this truism today. I'm not sure who came up with the original, but they deserve credit wherever they are: “A good system administrator is a bored system administrator.” As a DBA, this really rings true for me. Being a DBA should not be a thrilling job. Within reason, there should not be myriad surprises, nor a roller coaster ride, wondering what will break each day. There should not be numerous 2 AM calls or frantic fixes. If there...(read more)

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  • Grant Ronald and Frank Nimphius Deliver Free advanced ADF training for partners

    - by Grant Ronald
    Calling all Oracle partners.  If you are looking to get the best out of your Oracle ADF investment then you might want to consider the following free ADF training.  Frank Nimphius and I will be delivering a 5 day advanced ADF course for partners in Portugal.  This will cover topics such as task flows, contextual events, advanced ADF business components, bindings, Groovy, ADF Faces and a whole lot more.  The training is on the 9th to the 13th of July in Portugal.  As you might expect, places are limited, especially since this is a FREE event to Oracle partners.  So get registered NOW!

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  • Getting a solid understanding of Linux fundamentals

    - by JoshEarl
    I'm delving into the Linux world again as a diversion from my Microsoft-centric day job, and every time I tackle a new project I find it a frustrating exercise in trial and error. One thing that I always try to do when learning something new is figure out what the big pieces are and how they work together. I haven't yet come across a resource that explains Linux at this level. Resources seem to be either aimed at the barely computer literate crowd (Linux doesn't bite. Promise!) or the just compile the kernel and make your own distro crowd. I'm looking for a "JavaScript: The Good Parts" type of road map that doesn't necessarily answer all my questions so much as help me understand what questions I need to be asking. Any suggestions?

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  • Oracle saves with Oracle Database 11g and Advanced Compression

    - by jenny.gelhausen
    Oracle Corporation runs a centralized eBusiness Suite system on Oracle Database 11g for all its employees around the globe. This clustered Global Single Instance (GSI) has scaled seamlessly with many acquisitions over the years, doubling the number of employees since 2001 and supporting around 100,000 employees today, 24 hours a day, 7 days a week around the world. In this podcast, you'll hear from Raji Mani, IT Director for Oracle's PDIT Group, on how Oracle Database 11g and Advanced Compression is helping to save big on storage costs. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • How to Configure the Linux Grub2 Boot Menu the Easy Way

    - by Trevor Bekolay
    We, like many Linux geeks, have had some trouble making the transition to Grub2, or for some of us, learning how to configure it from scratch. Fortunately, a new graphical tool has made this process easy and straightforward! Photo by e_monk. Latest Features How-To Geek ETC Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware How to Change the Default Application for Android Tasks Stop Believing TV’s Lies: The Real Truth About "Enhancing" Images The How-To Geek Valentine’s Day Gift Guide Inspire Geek Love with These Hilarious Geek Valentines The Citroen GT – An Awesome Video Game Car Brought to Life [Video] Four Awesome TRON Legacy Themes for Chrome and Iron Anger is Illogical – Old School Style Instructional Video [Star Trek Mashup] Get the Old Microsoft Paint UI Back in Windows 7 Relax and Sleep Is a Soothing Sleep Timer Google Rolls Out Two-Factor Authentication

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  • SQL Saturday is Coming to Nashville! Won't You?

    - by KKline
    How 'Bout a Little Context? Let me be direct with you. I love SQL Saturday . If it were a woman , I'd marry it. (Avoiding all extraneous thoughts of what my real wife would say, etc etc). Check out this fun Flickr Feed from the recent SQL Saturday in Chicago or these picks by Jorge Segara ( blog | twitter ) to see the sort of fun that's in store. But who can argue with a day of free SQL Server training and a chance to network with great presenters and a wide swath of your peers? Keynotes are more...(read more)

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  • ct.sym steals the ASM class

    - by Geertjan
    Some mild consternation on the Twittersphere yesterday. Marcus Lagergren not being able to find the ASM classes in JDK 8 in NetBeans IDE: And there's no such problem in Eclipse (and apparently in IntelliJ IDEA). Help, does NetBeans (despite being incredibly awesome) suck, after all? The truth of the matter is that there's something called "ct.sym" in the JDK. When javac is compiling code, it doesn't link against rt.jar. Instead, it uses a special symbol file lib/ct.sym with class stubs. Internal JDK classes are not put in that symbol file, since those are internal classes. You shouldn't want to use them, at all. However, what if you're Marcus Lagergren who DOES need these classes? I.e., he's working on the internal JDK classes and hence needs to have access to them. Fair enough that the general Java population can't access those classes, since they're internal implementation classes that could be changed anytime and one wouldn't want all unknown clients of those classes to start breaking once changes are made to the implementation, i.e., this is the rt.jar's internal class protection mechanism. But, again, we're now Marcus Lagergen and not the general Java population. For the solution, read Jan Lahoda, NetBeans Java Editor guru, here: https://netbeans.org/bugzilla/show_bug.cgi?id=186120 In particular, take note of this: AFAIK, the ct.sym is new in JDK6. It contains stubs for all classes that existed in JDK5 (for compatibility with existing programs that would use private JDK classes), but does not contain implementation classes that were introduced in JDK6 (only API classes). This is to prevent application developers to accidentally use JDK's private classes (as such applications would be unportable and may not run on future versions of JDK). Note that this is not really a NB thing - this is the behavior of javac from the JDK. I do not know about any way to disable this except deleting ct.sym or the option mentioned above. Regarding loading the classes: JVM uses two classpath's: classpath and bootclasspath. rt.jar is on the bootclasspath and has precedence over anything on the "custom" classpath, which is used by the application. The usual way to override classes on bootclasspath is to start the JVM with "-Xbootclasspath/p:" option, which prepends the given jars (and presumably also directories) to bootclasspath. Hence, let's take the first option, the simpler one, and simply delete the "ct.sym" file. Again, only because we need to work with those internal classes as developers of the JDK, not because we want to hack our way around "ct.sym", which would mean you'd not have portable code at the end of the day. Go to the JDK 8 lib folder and you'll find the file: Delete it. Start NetBeans IDE again, either on JDK 7 or JDK 8, doesn't make a difference for these purposes, create a new Java application (or use an existing one), make sure you have set the JDK above as the JDK of the application, and hey presto: The above obviously assumes you have a build of JDK 8 that actually includes the ASM package. And below you can see that not only are the classes found but my build succeeded, even though I'm using internal JDK classes. The yellow markings in the sidebar mean that the classes are imported but not used in the code, where normally, if I hadn't removed "ct.sym", I would have seen red error marking instead, and the code wouldn't have compiled. Note: I've tried setting "-XDignore.symbol.file" in "netbeans.conf" and in other places, but so far haven't got that to work. Simply deleting the "ct.sym" file (or back it up somewhere and put it back when needed) is quite clearly the most straightforward solution. Ultimately, if you want to be able to use those internal classes while still having portable code, do you know what you need to do? You need to create a JDK bug report stating that you need an internal class to be added to "ct.sym". Probably you'll get a motivation back stating WHY that internal class isn't supposed to be used externally. There must be a reason why those classes aren't available for external usage, otherwise they would have been added to "ct.sym". So, now the only remaining question is why the Eclipse compiler doesn't hide the internal JDK classes. Apparently the Eclipse compiler ignores the "ct.sym" file. In other words, at the end of the day, far from being a bug in NetBeans... we have now found a (pretty enormous, I reckon) bug in Eclipse. The Eclipse compiler does not protect you from using internal JDK classes and the code that you create in Eclipse may not work with future releases of the JDK, since the JDK team is simply going to be changing those classes that are not found in the "ct.sym" file while assuming (correctly, thanks to the presence of "ct.sym" mechanism) that no code in the world, other than JDK code, is tied to those classes.

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  • KVM swtitch , screen resolution problem

    - by Vagelism
    I use the lates ubuntu version. Till to day I use it with an acer trravelmate4070 and an LG screen in order to expand my destkop. Works great. Till today that I desided to connect my LG screen to a KVM switch in order to share the big screen with an other pc when I need it. In the KVM switch the resolution is lower and I can not manually change it. I read many solutions about making an .conf file but since I am new to Ubuntu I am afraid , more over I realized that these articles talk for the same problem but not as an expantion screen but as a main screen. Any idea how to config correct this file? I send the links of these articles here: http://robert.penz.name/219/workarou...-kvm-switches/ Where is the X.org config file? How do I configure X there? Thank you!

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  • Generalize, or Fix The Problem?

    - by Droogans
    Which of these two programmers is "better", from a managerial standpoint? The first programmer is Albert. You tell Al to make a system that will pass you the salt at the dinner table. He does it in less than a day. It works fine. The second programmer is Ben. Ben is told to make a program to pass the salt, and after two days, he's still working on it. It will save time in the long run...if you need pepper, ketchup, etc. There isn't any clear indication that there will be a need for this, but it's not improbable. Who's the better programmer to have working under you, as a manager?

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  • Professional iOS Development as a Backup Career [closed]

    - by New Coder
    I am a research chemist by day and I am a self-taught hobbyist iOS programmer by night. I am in the process of developing a moderately complex iOS app and hope to launch it within a month or two. I love everything about iOS development (and programming in general). I want to know if iOS development could become a backup career for me if I loose my job. My question: Let's say I had a couple of apps in the app store, a solid foundation in objective-C and the apple frameworks and basic knowledge on network integrated apps. Without a formal CS degree, what other experience/knowledge would I need to land a job as a professional iOS developer? Forgive me if this question is out of bounds for this forum. If it is, suggestions on where to post such a question would be appreciated.

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  • SQL SERVER – Number-Crunching with SQL Server – Exceed the Functionality of Excel

    - by Pinal Dave
    Imagine this. Your users have developed an Excel spreadsheet that extracts data from your SQL Server database, manipulates that data through the use of Excel formulas and, possibly, some VBA code which is then used to calculate P&L, hedging requirements or even risk numbers. Management comes to you and tells you that they need to get rid of the spreadsheet and that the results of the spreadsheet calculations need to be persisted on the database. SQL Server has a very small set of functions for analyzing data. Excel has hundreds of functions for analyzing data, with many of them focused on specific financial and statistical calculations. Is it even remotely possible that you can use SQL Server to replace the complex calculations being done in a spreadsheet? Westclintech has developed a library of functions that match or exceed the functionality of Excel’s functions and contains many functions that are not available in EXCEL. Their XLeratorDB library of functions contains over 700 functions that can be incorporated into T-SQL statements. XLeratorDB takes advantage of the SQL CLR architecture introduced in SQL Server 2005. SQL CLR permits managed code to be compiled into the database and run alongside built-in SQL Server functions like COUNT or SUM. The Westclintech developers have taken advantage of this architecture to bring robust analytical functions to the database. In our hypothetical spreadsheet, let’s assume that our users are using the YIELD function and that the data are extracted from a table in our database called BONDS. Here’s what the spreadsheet might look like. We go to column G and see that it contains the following formula. Obviously, SQL Server does not offer a native YIELD function. However, with XLeratorDB we can replicate this calculation in SQL Server with the following statement: SELECT *, wct.YIELD(CAST(GETDATE() AS date),Maturity,Rate,Price,100,Frequency,Basis) AS YIELD FROM BONDS This produces the following result. This illustrates one of the best features about XLeratorDB; it is so easy to use. Since I knew that the spreadsheet was using the YIELD function I could use the same function with the same calling structure to do the calculation in SQL Server. I didn’t need to know anything at all about the mechanics of calculating the yield on a bond. It was pretty close to cut and paste. In fact, that’s one way to construct the SQL. Just copy the function call from the cell in the spreadsheet and paste it into SMS and change the cell references to column names. I built the SQL for this query by starting with this. SELECT * ,YIELD(TODAY(),B2,C2,D2,100,E2,F2) FROM BONDS I then changed the cell references to column names. SELECT * --,YIELD(TODAY(),B2,C2,D2,100,E2,F2) ,YIELD(TODAY(),Maturity,Rate,Price,100,Frequency,Basis) FROM BONDS Finally, I replicated the TODAY() function using GETDATE() and added the schema name to the function name. SELECT * --,YIELD(TODAY(),B2,C2,D2,100,E2,F2) --,YIELD(TODAY(),Maturity,Rate,Price,100,Frequency,Basis) ,wct.YIELD(GETDATE(),Maturity,Rate,Price,100,Frequency,Basis) FROM BONDS Then I am able to execute the statement returning the results seen above. The XLeratorDB libraries are heavy on financial, statistical, and mathematical functions. Where there is an analog to an Excel function, the XLeratorDB function uses the same naming conventions and calling structure as the Excel function, but there are also hundreds of additional functions for SQL Server that are not found in Excel. You can find the functions by opening Object Explorer in SQL Server Management Studio (SSMS) and expanding the Programmability folder under the database where the functions have been installed. The  Functions folder expands to show 3 sub-folders: Table-valued Functions; Scalar-valued functions, Aggregate Functions, and System Functions. You can expand any of the first three folders to see the XLeratorDB functions. Since the wct.YIELD function is a scalar function, we will open the Scalar-valued Functions folder, scroll down to the wct.YIELD function and and click the plus sign (+) to display the input parameters. The functions are also Intellisense-enabled, with the input parameters displayed directly in the query tab. The Westclintech website contains documentation for all the functions including examples that can be copied directly into a query window and executed. There are also more one hundred articles on the site which go into more detail about how some of the functions work and demonstrate some of the extensive business processes that can be done in SQL Server using XLeratorDB functions and some T-SQL. XLeratorDB is organized into libraries: finance, statistics; math; strings; engineering; and financial options. There is also a windowing library for SQL Server 2005, 2008, and 2012 which provides functions for calculating things like running and moving averages (which were introduced in SQL Server 2012), FIFO inventory calculations, financial ratios and more, without having to use triangular joins. To get started you can download the XLeratorDB 15-day free trial from the Westclintech web site. It is a fully-functioning, unrestricted version of the software. If you need more than 15 days to evaluate the software, you can simply download another 15-day free trial. XLeratorDB is an easy and cost-effective way to start adding sophisticated data analysis to your SQL Server database without having to know anything more than T-SQL. Get XLeratorDB Today and Now! Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Excel

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  • Can i make money with my Android Engine or should I focus on game-making?

    - by Roger Travis
    I have dedicated past few month to developing my own android 2d engine. You can see its description, demo and tutorials here http://www.aboxengine.com/ ( jar files will be up in a day or two ). While working on the engine I believed it to be better then most available alternatives ( such as andengine, etc. ) and that people would love to use it in their games and, hopefully, would give me some royalties. Yet as I started posting about my engine on other forums, it start looking like people are only interested in free/opensource engines. Based on your experience, what do you think, is there some way for me to make money with that engine or should I forget about selling it and more focus on making games with it myself? Thanks!

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  • Coders For Charities

    Last weekend I had the opportunity to give back to the community doing what I love. As geeks we dont usually have this opportunity. The event is called Coders 4 Charities (C4C) and its a grueling weekend of coding for nearly 30 hours over the weekend. When you finish you get to present to the charity and all of the other groups what you have completed. From the site: Coders For Charities is a 3-day charity event that pairs charities and local software developers. Charities often do not have...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • TableTop: Inside Last Night on Earth

    - by Jason Fitzpatrick
    In this edition of TableTop, Wil Wheaton, Felicia Day, and friends explore Last Night on Earth–a campy and cooperative game that pits teams of humans and zombies against each other in an infested small town. Each game is unique thanks to a modular game board and a hefty deck of scenarios for players to work their way through. You can read more about the game at BoardgameGeek or watch the above video above for a–highly animated–overview of the game. TableTop Episode 15: Last Night on Earth Can Dust Actually Damage My Computer? What To Do If You Get a Virus on Your Computer Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked

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  • Play PlayStation Games on a Rooted Nook Simple Touch

    - by Jason Fitzpatrick
    Just when you feel like you’ve seen it all, some guy comes along and shows you how he can play original PlayStation games on his ebook reader. Check out the video to see the surprisingly full-speed–albeit black and white–graphics in action. The secret sauce in Sean’s cool setup? He’s rooted the device and installed Free PlayStation Emulator (FPSE) on it–along with the NoRefresh hack–to enjoy touch-screen controls and PS emulation. The whole thing is shockingly smooth; once you get past the choppy intro videos, the games run at full speed. [via Hack A Day] HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? Java is Insecure and Awful, It’s Time to Disable It, and Here’s How What Are the Windows A: and B: Drives Used For?

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  • Making meetings much more efficient

    - by John Paul Cook
    Water. Yes, that’s simple. There needs to be a rule that whoever convenes a meeting be required to drink water. Half a liter of water when the meeting begins and another half a liter every half hour thereafter. That simple rule will motivate the meeting organizer to find closure quickly – and the exit. What day did I post this? Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!...(read more)

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  • OS Analytics with Oracle Enterprise Manager (by Eran Steiner)

    - by Zeynep Koch
    Oracle Enterprise Manager Ops Center provides a feature called "OS Analytics". This feature allows you to get a better understanding of how the Operating System is being utilized. You can research the historical usage as well as real time data. This post will show how you can benefit from OS Analytics and how it works behind the scenes. The recording of our call to discuss this blog is available here: https://oracleconferencing.webex.com/oracleconferencing/ldr.php?AT=pb&SP=MC&rID=71517797&rKey=4ec9d4a3508564b3Download the presentation here See also: Blog about Alert Monitoring and Problem Notification Blog about Using Operational Profiles to Install Packages and other content Here is quick summary of what you can do with OS Analytics in Ops Center: View historical charts and real time value of CPU, memory, network and disk utilization Find the top CPU and Memory processes in real time or at a certain historical day Determine proper monitoring thresholds based on historical data Drill down into a process details Where to start To start with OS Analytics, choose the OS asset in the tree and click the Analytics tab. You can see the CPU utilization, Memory utilization and Network utilization, along with the current real time top 5 processes in each category (click the image to see a larger version):  In the above screen, you can click each of the top 5 processes to see a more detailed view of that process. Here is an example of one of the processes: One of the cool things is that you can see the process tree for this process along with some port binding and open file descriptors. Next, click the "Processes" tab to see real time information of all the processes on the machine: An interesting column is the "Target" column. If you configured Ops Center to work with Enterprise Manager Cloud Control, then the two products will talk to each other and Ops Center will display the correlated target from Cloud Control in this table. If you are only using Ops Center - this column will remain empty. The "Threshold" tab is particularly helpful - you can view historical trends of different monitored values and based on the graph - determine what the monitoring values should be: You can ask Ops Center to suggest monitoring levels based on the historical values or you can set your own. The different colors in the graph represent the current set levels: Red for critical, Yellow for warning and Blue for Information, allowing you to quickly see how they're positioned against real data. It's important to note that when looking at longer periods, Ops Center smooths out the data and uses averages. So when looking at values such as CPU Usage, try shorter time frames which are more detailed, such as one hour or one day. Applying new monitoring values When first applying new values to monitored attributes - a popup will come up asking if it's OK to get you out of the current Monitoring Policy. This is OK if you want to either have custom monitoring for a specific machine, or if you want to use this current machine as a "Gold image" and extract a Monitoring Policy from it. You can later apply the new Monitoring Policy to other machines and also set it as a default Monitoring Profile. Once you're done with applying the different monitoring values, you can review and change them in the "Monitoring" tab. You can also click the "Extract a Monitoring Policy" in the actions pane on the right to save all the new values to a new Monitoring Policy, which can then be found under "Plan Management" -> "Monitoring Policies". Visiting the past Under the "History" tab you can "go back in time". This is very helpful when you know that a machine was busy a few hours ago (perhaps in the middle of the night?), but you were not around to take a look at it in real time. Here's a view into yesterday's data on one of the machines: You can see an interesting CPU spike happening at around 3:30 am along with some memory use. In the bottom table you can see the top 5 CPU and Memory consumers at the requested time. Very quickly you can see that this spike is related to the Solaris 11 IPS repository synchronization process using the "pkgrecv" command. The "time machine" doesn't stop here - you can also view historical data to determine which of the zones was the busiest at a given time: Under the hood The data collected is stored on each of the agents under /var/opt/sun/xvm/analytics/historical/ An "os.zip" file exists for the main OS. Inside you will find many small text files, named after the Epoch time stamp in which they were taken If you have any zones, there will be a file called "guests.zip" containing the same small files for all the zones, as well as a folder with the name of the zone along with "os.zip" in it If this is the Enterprise Controller or the Proxy Controller, you will have folders called "proxy" and "sat" in which you will find the "os.zip" for that controller The actual script collecting the data can be viewed for debugging purposes as well: On Linux, the location is: /opt/sun/xvmoc/private/os_analytics/collect If you would like to redirect all the standard error into a file for debugging, touch the following file and the output will go into it: # touch /tmp/.collect.stderr   The temporary data is collected under /var/opt/sun/xvm/analytics/.collectdb until it is zipped. If you would like to review the properties for the Analytics, you can view those per each agent in /opt/sun/n1gc/lib/XVM.properties. Find the section "Analytics configurable properties for OS and VSC" to view the Analytics specific values. I hope you find this helpful! Please post questions in the comments below. Eran Steiner

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Oracle CloudWorld: Social, Mobile, Complete.

    - by Dana Singleterry
    Mobile, social, and cloud are redefining how business gets done. Discover what your company can do to take advantage of these new opportunities and gain a competitive advantage at Oracle CloudWorld. Experience insightful keynotes, real-world case studies, in-depth Q&A sessions, hands-on demos, face-to-face networking, and dedicated tracks for different audiences.In one day, you'll learn how Oracle Cloud can transform your organization. View Streams and Sessions. First event is coming soon: Dubai, UAE, January 15 followed by Los Angeles, US, January 29. Check out all the events around the world and find one that fits your schedule. Register Now!

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