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  • KISS principle applied to programming language design?

    - by Giorgio
    KISS ("keep it simple stupid", see e.g. here) is an important principle in software development, even though it apparently originated in engineering. Citing from the wikipedia article: The principle is best exemplified by the story of Johnson handing a team of design engineers a handful of tools, with the challenge that the jet aircraft they were designing must be repairable by an average mechanic in the field under combat conditions with only these tools. Hence, the 'stupid' refers to the relationship between the way things break and the sophistication available to fix them. If I wanted to apply this to the field of software development I would replace "jet aircraft" with "piece of software", "average mechanic" with "average developer" and "under combat conditions" with "under the expected software development / maintenance conditions" (deadlines, time constraints, meetings / interruptions, available tools, and so on). So it is a commonly accepted idea that one should try to keep a piece of software simple stupid so that it easy to work on it later. But can the KISS principle be applied also to programming language design? Do you know of any programming languages that have been designed specifically with this principle in mind, i.e. to "allow an average programmer under average working conditions to write and maintain as much code as possible with the least cognitive effort"? If you cite any specific language it would be great if you could add a link to some document in which this intent is clearly expressed by the language designers. In any case, I would be interested to learn about the designers' (documented) intentions rather than your personal opinion about a particular programming language.

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  • Contract Work - Lessons Learned

    - by samerpaul
    I thought I would write a post of a different nature today, but still relevant to the tech world. I do a lot of contract jobs myself and really enjoy it. It's nice to keep jumping from project to project, and not having to go to an office or keep regular hours, etc. I really enjoy it. I have learned a lot in the past few years of doing it (both from experience and from help given to me from others, and the internet) so I thought I'd share some of that knowledge/experience today.So here's my own personal "lesson's learned" that hopefully will help you if you find yourself doing contract work:Should I take the job?Ok, so this is the first step. Assuming you were given sufficient information about what they want, then you should really think about what you're capable of doing and whether or not you should take this job. Personally, my rule is, if I know it's possible, I'll say yes, even if I don't yet know how to do it. That's because the internet is such a great help, it would be rare to run into an issue that you can't figure out with some help. So if your clients are asking for something that you don't yet know how to program, but you know you can do it on the platform then go for it. How else are you going to learn?Use this rule with some limitation, however. If you're really lacking the expertise or foundation in something, then unless you have tons of time to complete the project, then I wouldn't say yes. For example, I haven't personally done any 3d/openGL programming yet so I wouldn't say yes to a project that extensively uses it. OK, so I want the job, but how much do I charge?This part can be tricky. There is no set formula really, but I have some tips for pricing that will hopefully give you a better idea on how to confidently ask your price and have them accept. Here are some personal guidelinesHow much time do you have to complete the project? If it's shorter than average, then charge more. You can even make a subtle note about this (or not so subtle if they still don't get it.) If it seems too short of a time (i.e. near impossible to complete), be sure to say that. It looks bad to promise a time that you can't keep--and it makes it less likely for them to return to you for work.Your Hourly rate: How long have you been working in that language? Do you have existing projects to back you up? Or previous contacts that can vouch for your work? Are there very few people with your particular skill set? All of these things will lend themselves to setting an hourly rate. I'd also try out a quick google search of what your line of work is, to see what the industry standard is at that point in time.I wouldn't price too low, because you want to make your time worth it. You also want them to feel like they're paying for quality work (assuming you can deliver it :) ). Finally, think about your client. If it's a small business, then don't price it too high if you want the job. If it's an enterprise (like a Fortune company), then don't be afraid to price higher. They have the budget for it.Fixed price: If they want a fixed price project, then you need to think about how many hours it will take you to complete it and multiply it by the hourly rate you set for yourself. Then, honestly, I would add 10-20% on top of that. Why? Because nothing ever works exactly how you want it to. There are lots of times that something "trivial" is way harder than it should be, or something that "should work" doesn't for hours and it eats away at your hourly rate. I can't count the number of times I encountered a logical bug that took away an entire's day work because debuggers don't help in those cases. By adding that padding in, it's still OK to have those days where you don't get as much done as you want. And another useful tip: Depending on your client, and the scope, you most likely want to set that you both sign off on a specification sheet before doing any work, and that any changes will result in a re-evaulation of the price. This is to help protect you from being handed a huge new addition to the project half-way in, without any extra payment.Scope of project: Finally, is it a huge project? Is it really small/fast? This affects how much your client will be willing to pay. If it sounds big, they will be willing to pay more for it. If it seems really small, then you won't be able to get away with a large asking price (as easily).Ok, I priced it, now what?So now that you have the price, you want to make sure it feels justified to your client. I never set a price before I can really think about everything. For example, if you're still in your introduction phase, and they want a price, don't give one! Just comment that you will send them a proposal sheet with all the features outlined, and a price for everything. You don't want to shout out a low number and then deliver something that is way higher. You also don't want to shock them with a big number before they feel like they are getting a great product.Make up a proposal document in a word editor. Personally, I leave the price till the very end. Why? Because by the time they reach the end, you've already discussed all the great features you plan to implement, and how it's the best product they'll ever use, etc etc...so your price comes off as a steal! If you hit them up front with a price, they will read through the document with a negative bias. Think about those commercials on TV. They always go on about their product, then at the end, ask "What would you pay for something like this? $100? $50? How about $20!!". This is not by accident.Scenario: I finished the job way earlier than expectedYou have two options then. You can either polish the hell out of the application, and even throw in a few bonus features (assuming they are in-line with the customer's needs) or you can sit and wait on it until you near your deadline. Why don't you want to turn it in too early? Because you should treat that extra time as a surplus. If you said it is going to take you 3 weeks, and it took you only 1, you have a surplus of 2 weeks. I personally don't want to let them know that I can do a 3 week project in 1 week. Why not? Because that may not always be the case! I may later have a 3 week project that takes all 3 weeks, but if I set a precedent of delivering super early, then the pressure is on for that longer project. It also makes it harder to quote longer times if you keep delivering too early.Feel free to deliver early, but again, don't do it too early. They may also wonder why they paid you for 3 weeks of work if you're done in 1. They may further wonder if the product sucks, or what is wrong with it, if it's done so early, etc.I would just polish the application. Everyone loves polish in their applications. The smallest details are what make an application go from "functional" to "fantastic". And since you are still delivering on time, then they are still going to be very happy with you.Scenario: It's taking way too long to finish this, and the deadline is nearing/here!So this is not a fun scenario to be in, but it'll happen. Sometimes the scope of the project gets out of hand. The best policy here is OPENNESS/HONESTY. Tell them that the project is taking longer than expected, and give a reasonable time for when you think you'll have it done. I typically explain it in a way that makes it sound like it isn't something that I did wrong, but it's just something about the nature of the project. This really goes for any scenario, to be honest. Just continue to stay open and communicative about your progress. This doesn't mean that you should email them every five minutes (unless they want you to), but it does mean that maybe every few days or once a week, give them an update on where you're at, and what's next. They'll be happy to know they are paying for progress, and it'll make it easier to ask for an extension when something goes wrong, because they know that you've been working on it all along.Final tips and thoughts:In general, contract work is really fun and rewarding. It's nice to learn new things all the time, as mandated by the project ,and to challenge yourself to do things you may not have done before. The key is to build a great relationship with your clients for future work, and for recommendations. I am always very honest with them and I never promise something I can't deliver. Again, under promise, over deliver!I hope this has proved helpful!Cheers,samerpaul

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  • My first time in the gambling industry

    - by sfrj
    I am a Java enterprise developer with almost 3 years of professional experience. Soon i am going to have a face to face interview with a company in the gambling industry. I already did successfully a phone screening and now for the personal interview i suppose they will ask me about some kind of white board problem or system design task. I think i am in the right place to ask about this, and would appreciate a lot if someone would give me some tips or share something related to his own experience. The things i am more interested in regarding my interview are: What are the most common challenges for programmers, in this industry? Any idea or suggestion on a white board problem they may ask me? Could you point me to some links where i can find information on the topic or sample problems in this industry?. I personally find this question very interesting not just for me. Also i think, the given answers can help also others in a similar situation. Just what i want to say whit this last comment is: Please avoid, answers like: www.google.com and so on...

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  • solve a partition misalignment?

    - by learner
    I have a new Dell XPS laptop which had Windows 7 installed in it. It also had a default extra partition for "Dell Utility". I installed Ubuntu in it on an Extended Partition along with windows and specified the logical partitions myself (for /,/home and swap). Now when I open Disk Utility , it shows this "Partition misaligned by 512 bytes" error for the Dell Utility partition and "Partition misaligned by 1024 bytes" for the entire Extended partition where Ubuntu is installed. Deleting the extended partition and re-installing Ubuntu may solve the problem of misalignment in the extended partition. But how about the Dell Utility partition? If I re-install Windows 7 Dell Utility wouldn't be a part of the re-install. So that may not solve it either. How do I fix this? Note: The extended partition I made contains an NTFS logical partition for holding data accessible by both OSes(basically a personal data partition). EDIT: I deleted all my Ubuntu partitions and re-installed Ubuntu like before,this time making them partitions with GParted via LiveCD. Now the only problem is that there is a misalignment in the Dell Utility partition. The other misalignment got fixed. Now how do I get rid of that issue?

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  • Beginning with shell scripting

    - by Kevin Wyman
    I am fresh into Ubuntu and one of my goals is shell scripting for personal (and maybe public) use. I'm a novice, though I do understand some of the basics (e.g. what a variable, string, loop, etc... is) but to get the most of scripting I need to learn in-depth. I figure the best way to do that is to jump right into scripting and ask questions only pertinent to the stage I am at in my attempted script. Scenario: I have edited my sudoers file to allow my non-root user to run sudo commands without being prompted for a password. Question: In vim, what would be the best code to use for a function that checks whether this condition is [true], If not, prompt the user if they want the script to edit and save the sudoers file to make this condition [true]? Layout - If condition is true, carry-on with rest of script. If condition is not true, the script silently edits/adds the line: %sudo ALL=(ALL:ALL) NOPASSWD: ALL in the sudoers file, saves and then continues on with the next part of the script. Any help with this would be greatly appreciated and assist me in my journey to writing shell scripts.

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  • Android Card Game Database for Deck Building

    - by Singularity222
    I am making a card game for Android where a player can choose from a selection of cards to build a deck that would contain around 60 cards. Currently, I have the entire database of cards created that the user can browse. The next step is allowing the user to select cards and create a deck with whatever cards they would like. I have a form where the user can search for specific cards based off a few different attributes. The search results are displayed in a List Activity. My thought about deck creation is to add the primary key of each card the user selects to a SQLite Database table with the amount they would like in the deck. This way as the user performs searches for cards they can see the state of the deck. Once the user decides to save the deck. I'll export the card list to XML and wipe the contents of the table. If the user wanted to make changes to the deck, they would load it, it would be parsed back into the table so they could make the changes. A similar situation would occur when the eventually load the deck to play a game. I'm just curious what the rest of you may think of this method. Currently, this is a personal project and I am the only one working on it. If I can figure out the best implementation before I even begin coding I'm hoping to save myself some time and trouble.

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  • Benefits of Server-side Coding

    There are numerous advantages to server scripting languages over client side languages in regards to creating web sites that are more compelling compared to a standard static site. Server side scripting are scripts that are executed on a web server during the compilation of data to return to a client. These scripts allow developers to modify the content that is being sent to the user prior to the return of the data to the user as well as store information about the user. In addition, server side scripts allow for a controllable environment in which they can be executed. This cannot be said for client side languages because the developer cannot control the users’ environment compared to a web server. Some users may turn off client scripts, some may be only allow limited access on the system and others may be able to gain full control of the environment.  I have been developing web applications for over 9 years, and I have used server side languages for most of the applications I have built.  Here is a list of common things I have developed with server side scripts. List of Common Generic Functionality Send Email FTP Files Security/ Access Control Encryption URL rewriting Data Access Data Creation I/O Access The one important feature server side languages will help me with on my website is Data Access because my component will be backed with a SQL server database. I believe that form validation is one instance where I might see server-side scripts and JavaScript used interchangeably because it does not matter how or where the data is validated as long as the data that gets inserted is valid. However, I would have to say that my personal experience would have to sway me in deciding what type of languages to use for form validation because they both have advantages and disadvantages based on the each situation.

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  • Generalist Languages: Dying or Alive and Well?

    - by dsimcha
    Around here, it seems like there's somewhat of a consensus that generalist programming languages (that try to be good at everything, support multiple paradigms, support both very high- and very low-level programming), etc. are a bad idea, and that it's better to pick the right tool for the job and use lots of different languages. I see three major areas where this is flawed: Interfacing multiple languages is always at least a source of friction and is sometimes practically impossible. How severe a problem this is depends on how fine-grained the interfacing is. Near the boundary between the two languages, though, you're basically limited to the intersection of their features, and you have to care about things like binary interfaces that you usually wouldn't. Passing complex data structures (i.e. not just primitives and arrays of primitives) between languages is almost always a hassle. Furthermore, shifting between different syntaxes, different conventions, etc. can be confusing and annoying, though this is a fairly minor complaint. Requirements are never set in stone. I hate picking a language thinking it's the right tool for the job, then realizing that, when some new requirement surfaces, it's actually a terrible choice for that requirement. This has happened to me several times before, usually when working with languages that are very slow, very domain specific and/or has very poor concurrency/parallelism support. When you program in a language for a while, you start to build up a personal toolbox of small utility functions/classes/programs. The value of these goes drastically down if you're forced to use a different language than the one you've accumulated all this code in. What am I missing here? Why shouldn't more focus be placed on generalist languages? Are generalist languages as a category dying or alive and well?

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  • How to handle coworker with "obsessive refactoring disorder"

    - by ThuneGrill
    My coworker (who is very clever, but with severly limited inter-personal skills), keeps refactoring my code even when it is work in progress and assigned to me as a task. Whereas I fully subscribed to the idea of collective ownership of code, I find this extremely irritating, but attempts to have him stop seem to have no effect. My analysis of his personality is that he considers himself the best, and if it had not been for him, the codebase would have been in a mess. I should add that I am not a novice, I know my skills and I produce quality work. Some of the refactorings are indeed to the better, most are basically just introduction of a style that he likes better than mine. In addition, he has a almost child-like need to have the last word in any discussion and has never any word of praise for work done by co-workers. There is always something that he, the master, would have done differently. I feel this is strongly affecting the quality of my work-life. What should I do ?

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  • 12.04 GPU lockup

    - by soandos
    I was able to install Ubuntu 12.04 using the alternative version of the image, (64 bit) but when I start the system it tells me the GPU locked up, and instead presents a text only screen. I understand that this site is not for bug reports, but at the same time, I know that there are some versions of the installer than have to be compatible with my graphics card (Nvidia GTS 360M). I assumed that the mere fact that the alternative installer ran was an indication that I could get some sort of graphical interface running after the install. Is there some way of getting some type of graphical interface running on my machine? Even better would be is there a way to get the rest of the system running as normal (i.e. GPU up and running)? If an internet connection is required to download driver support or something similar, directions for how to configure a wireless connection with WPA2-Personal protection from the text-only interface (bash). Any help would be appreciated. Note: I was able to find this which tells me that the card is supported. Note 2: In the install software stage of the install, I was unable to install anything (no internet connection) Update: The exact error message is [8.591394] [drm] 0000:01:00.0: GPU Lockup - switching to software fbcon Update 2: If I try to install with the regular version of Ubuntu, the screen goes staticy. This also happens if I install with Wubi (distasteful I know) and then try to use Ubuntu. Update 3: I've tried xforcevesa, nomodeset and xforcevesa nomodeset as my wubi boot options. Update 4: Thanks to jokerdino, I can now connect to the internet, so internet tools would now be a possibility.

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  • Ask the Readers: What Do You Have Set as Your Homepage?

    - by Mysticgeek
    When if comes to setting a homepage in your browser, it’s really based on personal preference. Today we want to know what you have set as your homepage in your favorite browser. Browser Homepage There are a lot of search sites that allow you to customize your homepage such as iGoogle, MSN, and Yahoo. Some people enjoy having a homepage set up as a dashboard of sorts. While others like simplicity and set it to Google or leave it blank. Not surprisingly in a small office or corporation you will see a lot of workstations set to MSN or the company SharePoint site. Unfortunately, a lot of free software tries to change you default homepage as well, like in this example when installing Windows Live Essentials. Make sure to avoid this by not rushing through software install wizards, and carefully opt out of such options. What is set as your homepage in your favorite web browser…both for work and at home? Leave us a comment and join in the discussion! Similar Articles Productive Geek Tips Ask the Readers: Which Web Browser Do You Use?How-To Geek Comment PolicyMysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPSet the Default Browser on Ubuntu From the Command LineAnnouncing the How-To Geek Forums TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Get a free copy of WinUtilities Pro 2010 World Cup Schedule Boot Snooze – Reboot and then Standby or Hibernate Customize Everything Related to Dates, Times, Currency and Measurement in Windows 7 Google Earth replacement Icon (Icons we like) Build Great Charts in Excel with Chart Advisor

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  • SSMS Tools Pack 2.5.3 is out with bug fixes and improved licensing

    - by Mladen Prajdic
    Licensing for SSMS Tools Pack 2.5 has been quite a hit and I received some awesome feedback. The version 2.5.3 contains a few bug fixes and desired licensing improvements. Changes include more licensing options, prices in Euros because of book keeping reasons (don't you just love those :)) and generally easier purchase and licensing process for users. Licensing now offers four options: Per machine license. (€25) Perfect if you do all your work from a single machine. Plus one OS reinstall activation. Personal license (€75) Up to 4 machine activations. Plus 2 OS reinstall activations and any number of virtual machine activations. Team license (€240) Up to 10 machine activations. Plus 4 OS reinstall activations and any number of virtual machine activations. Enterprise license (€350+) For more than 10 machine activations any number of virtual machine activations. 30 days license. Time based demo license bound to a machine. You can view all the details on the Licensing page . If you want to receive email notifications when new version of SSMS Tools Pack is out you can do that on the Main page or on the Download page . Version 2.7 is expected in the first half of February and won't support SSMS 2005 and 2005 Express anymore. Enjoy it!

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  • Oracle VM Virtualbox 4.0 extension packs

    - by wim.coekaerts
    Some people have asked what this new extension pack is in Oracle VM Virtualbox 4.0 and how it's different from 3.2 and earlier releases. The extension pack is a restructuring of how Oracle VM VirtualBox is installed. Please take a look at http://virtualbox.org and read up on what the product install looked like prior to 4.0, you'll see the following : There were 2 versions to download : - Oracle VM VirtualBox (open source edition) OSE - download of the source tarball with a GPL license + compile needed to run. - Oracle VM VirtualBox PUEL (personal use/eval license) - download of an installable binary with a number of additional non-gpl license drivers, usb2, sata, pxe boot for e1000, vrdp server etc., all built in to the install. This contained the OSE edition + additional drivers with the installer. Customers could purchase an enterprise software license for the latter version. To make it easier to build and release additional drivers, they have been separated out and are now installed through an "extension pack" starting with Oracle VirtualBox version 4. This extension pack is still licensed the same way as in every prior version, via a PUEL license or with the ability to purchase a commercial license. It is now also possible for other companies or users that want to add extensions to do so by creating a similar extension pack -- and there's no need to do a new release of the entire product to do so. So it's a more flexible structure for installing VirtualBox and drivers and allows for more modular additions. The source code of Oracle VM Virtualbox is, of course, still available just like in 3.x, for 4.0. Like 3.x, not for the additional drivers which are now in the extension pack.

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  • Arrow ECS Oracle OpenWorld update

    - by mseika
    A date to mark in your diaries now! On Tuesday 23rd October will be holding our post Oracle OpenWorld Oracle. Covering all the important announcements from Oracle OpenWorld, this must attend event will be held in the Royal Exchange, London. The full agenda and speaker line up is being finalised but we will cover all the major strategy and product announcements from Oracle OpenWorld, FY 13 Channel Strategy and Partnering with Arrow ECS. Oracle OpenWorld a Channel Perspective, David Tweddle - Head of UK Alliance and Channel Hardware Announcements, Christopher Lindsay - Oracle Hardware EMEA Software Announcements, speaker to be confirmed Arrow ECS Focus and Strategy, Simon Rushbrook - Business Development Manager, Arrow ECS Summary and close, Nick Tinsley - Sales Director Who should attend? The event is subject Oracle NDA and is aimed at sales and pre-sales personal within your organisation. This event will commence at 12.30 with lunch, presentations will start at 1.30 and will close at 4.30 followed by drinks and networking. Full details to follow shortly but save the date and register now. Date & Time Tuesday 23rd October 201212.30pm - 4.30pm Post event drinks will be servedfrom 4.30pm Location London OfficeEntrance 2, Fourth Floor,The Royal Exchange,London, EC3V 3LN Click here for directions >

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  • Earmarks of a Professional PHP Programmer

    - by Scotty C.
    I'm a 19 year old student who really REALLY enjoys programming, and I'm hoping to glean from your years of experience here. At present, I'm studying PHP every chance I get, and have been for about 3 years, although I've never taken any formal classes. I'd love to some day be a programmer full time, and make a good career of it. My question to you is this: What do you consider to be the earmarks or traits of a professional programmer? Mainly in the field of PHP, but other, more generalized qualifications are also more than welcome, as I think PHP is more of a hobbyist language and may not be the language of choice in the eyes of potential employers. Please correct me if I'm wrong. Above all, I don't want to wast time on something that isn't worth while. I'm currently feeling pretty confident in my knowledge of PHP as a language, and I know that I could build just about anything I need and have it "work", but I feel sorely lacking in design concepts and code structure. I can even write object oriented code, but in my personal opinion, that isn't worth a hill of beans if it isn't organized well. For this reason, I bought Matt Zandstra's book "PHP Objects, Patterns, and Practice" and have been reading that a little every day. Anyway, I'm starting to digress a little here, so back to the original question. What advice would you give to an aspiring programmer who wants to make an impact in this field? Also, on a side note, I've been working on a project with a friend of mine that would give a fairly good idea of where I'm at coding wise. I'm gonna give a link, I don't want anyone to feel as though I'm pushing or spamming here, so don't click it if you don't want to. But if you are interested on giving some feedback there as well, you can see the code on github. I'm known as The Craw there. https://github.com/PureChat/PureChat--Beta-/tree/

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  • Customer Experience in the Year Ahead

    - by Christina McKeon
    With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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  • Oracle SOA Suite on Virtual Box

    - by sravan.sarraju(at)oracle.com
    Recently I have started my journey Oracle SOA Suite and the first big hurdle everyone warned me off is setting up Oracle SOA Suite environment in our personal machine for learning. My laziness pushed me to search for much easier way than regular all download, configuration stuff and bang..! I found in the solution oracle site itself. Oracle SOA Suite on Virtual Box. For those who are not aware of Virtual Box, it’s a virtualization software which enables u to install multiple operating systems on a virtual hard drive which in turn managed by Virtual Box. In short pack ur Operating System, Software, Files everything into a VM and carry it wherever u go. Coming to Oracle SOA Suite, Oracle is offering a prebuilt VM for download which u can mount on ur Virtual box and that all you need. Here is the link for Virtual Box image of Oracle SOA Suite. Virtual Box can be downloaded here It’s a huge download. I’m yet to try it myself. Will get back to my writer again once I’m done.

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  • Missed OpenWorld? Fear not. Customer Service Presentations for you!

    - by Tuula Fai
    As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?   Oracle Service Vision and Roadmap Oracle RightNow Cross-Channel Contact Center Oracle RightNow Web Customer Service Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service Oracle RightNow Social Customer Service Oracle RightNow Cloud Service - Upgrades Oracle Service – EBS Field Service Oracle Service – Siebel Service Oracle Service – Siebel Field Service In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to … Serve Your Customers Anywhere to maintain one seamless dialogue Turn Your Contact Center into a Profit Center by giving personal offers Use Social to Get Ahead of Service Issues by capturing and responding to posts Offer Help a Click Away on your support site at the point of need Humanize Web Self-Service with a Virtual Assistant that uses natural conversation As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

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  • Iterative and Incremental Principle Series 1: The Dreaded Assignment

    - by llowitz
    A few days ago, while making breakfast for my teenage son… he turned to me and happily exclaimed, “I really like how my high school Government class assigns our reading homework.  In middle school, we had to read a chapter each week.  Everyone dreaded it.  In high school, our teacher assigns us a section or two every day.  We still end up reading a chapter each week, but this way is so much easier and I’m actually remembered what I’ve read!” Wow!  Once I recovered from my initial shock that my high school son actually initiated conversation with me, it struck me that he was describing one of the five basic OUM principles -- Iterative and Incremental.   Not only did he describe how his teacher divided a week long assignment into daily increments, but he went on to communicate some of the major benefits of having shorter, more achievable milestones.  I started to think about other applications of the iterative and incremental approach and I realized that I had incorporated this approach when I recently rededicated myself to physical fitness.  Join me over the next four days as I present an Iterative and Incremental blog series where I relate my personal experience incorporating the iterative and incremental approach and the benefits that I achieved.

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  • Hobbyist programmer releasing software with a donate button

    - by espais
    I'd like to start this with a disclaimer that I realize that a full, clear-cut answer should be sought out by a lawyer. I am more so curious about what other users of this community have done Say that I had a small program that I had developed for fun, that I wished to release to the public. I'll drop it out there with one of the various open-source licenses, and probably put it up on SourceForge or Git in case if anybody should ever want to fork/maintain/check out code. Also say that I wanted to accept donations for the project, with absolutely 0 expectation that people will send any money. However, if somebody donated in order to buy me a beer or a pizza for the work that they liked, I would accept gladly. The question, then, is what are the general requirements of accepting donations? Can it go into a personal account with no questions asked as a "gift," or do I need to setup an LLC to avoid any taxation issues? (US citizen here). Again, yes this should be lawyer discussed, but I also know that many projects that I see have the ability to donate, and assume that the community probably has a decent amount of experience in this regard.

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  • How to Create Shortcuts to Programs on USB Drives

    - by Lori Kaufman
    If you work on multiple computers, you probably use a USB drive to take your favorite portable software with you. Portable application suites like PortableApps.com, CodySafe, or Lupo PenSuite, each have a main menu providing access to the programs installed into the suite. However, there may be reasons why you need to create shortcuts to programs on your USB drive. You may be using a program that does not integrate into the suite’s main menu. Or, you may not be using an official portable application suite at all, and just placing portable software in a folder on your USB drive. Maybe you prefer using shortcuts on the root of the USB drive, like a portable desktop. Whatever your reason, you can’t just create a shortcut to an application on the USB drive and place it in the root of the drive. The shortcut will always refer to the full path of the application, including the drive letter. Different computers assign different drive letters to USB flash drives, so you would have to change the drive letter for your shortcuts when it changes. You can assign a static drive letter to the USB drive. However, if you would rather not do that, there is a way to create shortcuts to programs on a USB drive using relative paths. Because Windows does not support relative paths in shortcuts, we will show you how to create a “shortcut” on the root of a USB drive by creating a batch (.bat) file and converting it to an executable (.exe) file. What’s the Difference Between Sleep and Hibernate in Windows? Screenshot Tour: XBMC 11 Eden Rocks Improved iOS Support, AirPlay, and Even a Custom XBMC OS How To Be Your Own Personal Clone Army (With a Little Photoshop)

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  • Learning Programming during the job?

    - by Hossein
    Introduction: I have read and heard advice, about learning programming by accepting programming projects. I need real assistance to understand this, because: Problem: Although, it would seem to me that one would gain much more technical knowledge by doing, real world projects, if one doesn't know much about a technology, it would add much more risk to the actual delivery of the final product! Even the smallest of real world projects could be too much for a newbie. There is a contradiction here: You need to know the job to do it! and It's recommended to do the job, in order to learn it! Question: Any personal experiences in this case would be very pleasant to know while describing: How new was the subject to you? didn't have a clue at all? Or, did you have experience with similar technologies? Was it a solo project or were you in a team? If team, then did others help you with learning it? Did it work as expected? Did you deliver on time? Do you recommend this approach to others as well?

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  • Large enterprise application - clients wish to use duplicate e-mails addresses?

    - by Alex Key
    I'd like to know people's opinions, reactions to clients and technical work arounds (if applicable), to the issue of an enterprise application where a client wishes to use duplicate e-mail addresses? To clarify, when I say duplicate e-mail addresses I mean within the same client system, having multiple users that have the same e-mail address. So not just using generic e-mail addresses but using the e-mail address of another user. e.g. Bob Jenkins: [email protected] James Jeffery: [email protected] Context To give this some further context, in the e-learning sector it is common that although all staff in an organisation must complete e-learning - they may not have their own e-mail address so they choose to use their managers e-mail address. Albeit against good practice in public sites... it's a requirement we've over and over again where an organisation is split between office based staff and perhaps e.g. staff in a warehouse. Where problem lies Mr Steak, good point, the problem lies in password resets and perhaps in situations where semi-personal information could be sent (not confidential enough to worry about the insecurities of email). Perhaps reminders for specific system actions, which would be confusing for the unintended party to see (if perhaps misreading the e-mail's intended recipient) Possible solutions System knowing the difference between a "for the attention of" and direct to the person e-mails, including this in the body text. Using alternative communication such as SMS Simply not having e-mails sent to people who are not the intended recipient. Providing an e-mail service ourselfs (not really viable for a corporate IT dept) Thoughts?

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  • How do programers balance the upper or lower case style to name file or folder between work and life?

    - by sojyq
    I am a programmer from China. And I like to use English words to name my files and folders Whether it is for work or life. For example, suck as Movie, Work, QtProjects, Music and so on.And I keep the habit of initial the first letter for file name or folder name in Windows. But now I work on Ubuntu, and I found that all file name and folder name are lowercase in addition to the default folder such as Music, Movie and so on. And then I realize that in Linux world, most peoloe like to use all lowercase to name their files and folders for two reasons (1. Linux is Case sensitive. 2. It is fast for shell command.). And after work, when I switch from Linux to Windows, I confuse to use all lowercase or the first letter uppercase style to name my files in Windows. I'm caught in a dilemma. I think that all lowercase is more efficiency but the first letter uppercase is more readable. I thought for a long time and want to come up with a good answer to blance the two style name conversion. But I failed. I want to ask you that how you balance the uppercase or lowercase habbit in Windows, Mac, Linux between work and personal life style? Thank you very much! (My current solution is that when I am in Linux, I use all lowercase for files and folders, but when I am in Windows and Mac OS X, I couldn't find a good reason to convince me to use all lowercase ( I think in Windows and Mac OS X, the first letter uppercase style for me is more readable and beautiful).

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  • How can I disable recent documents in Unity?

    - by detly
    How do I disable the tracking and display of recently opened files (and whatever else is remembered) in a default installation of Ubuntu 11.10? (Note that this is not a duplicate of How can I keep recent files from appearing in Unity?, since that question and its answers are concerned with temporary and specific filtering. I want to disable it completely for a single user account.) Okay, to deflect the inevitable and expand on my motivation... While trawling the usual forums and Google results for a solution, it (unsurprisingly) seems that the near-universal use cases for this request are either browsing porn or Warhammer research. And the obvious solution to this is to create another user account to contain all evidence. However, this is not why I'm asking, and I don't say that to get all high and mighty about it, it's because this answer won't help. (Even though I really don't have any interest in Warhammer, and I have no idea how that paint pot and brush ended up in my drawer, no that's not glue on my thumb, etc.) My actual use case is that I use my personal laptop for presentations in different circles of my life. I have a user account set up with all the settings I like for presentations (shortcuts, small launcher, default associations, etc). But I don't want an accidental keystroke (or the find dialog) to display other recent presentations I've given, or the files I used in composing the presentation, or whatever. I also don't want to have to recreate this profile for every single presentation I might give. I just want a nice little isolated, memoryless, clean corner of my notebook for public display.

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