customer 360 - Page 209

October 2013 Fusion Middleware (FMW) Proactive Patches released

- by Irina

We are glad to announce that the following Fusion Middleware (FMW) Proactive patches were released on October 15, 2013.Bundle PatchesBundle patches are collections of controlled, well tested critical bug fixes for a specific product which may include security contents and occasionally minor enhancements. These are cumulative in nature meaning the latest bundle patch in a particular series includes the contents of the previous bundle patches released. A suite bundle patch is an aggregation of multiple product bundle patches that are part of a product suite. Oracle Identity Management Suite Bundle Patch 11.1.1.5.5 consisting of Oracle Identity Manager (OIM) 11.1.1.5.9 bundle patch Oracle Access Manager (OAM) 11.1.1.5.6 bundle patch. Oracle Adaptive Access Manager (OAAM) 11.1.1.5.2 bundle patch. Oracle Entitlement Server (OES) 11.1.1.5.4 bundle patch. Oracle Identity Management Suite Bundle Patch 11.1.2.0.4 consisting of Oracle Access Manager (OAM) 11.1.2.0.4 bundle patch. Oracle Adaptive Access Manager (OAAM) 11.1.2.0.2 bundle patch. Oracle Entitlement Server (OES) 11.1.2.0.2 bundle patch. Oracle Identity Analytics (OIA ) 11.1.1.5.6 bundle patch. Oracle GlassFish Server (OGFS) 2.1.1.22, 3.0.1.8 and 3.1.2.7 bundle patches. Oracle iPlanet Web Server (OiWS) 7.0.18 bundle patch Oracle SOA Suite (SOA) 11.1.1.7.1 bundle patch Oracle WebCenter Portal (WCP) 11.1.1.8.1 bundle patch Sun Role Manager (SRM) 4.1.7 and 5.0.3.2 bundle patches. Patch Set Updates (PSU)Patch Set Updates (PSU) are collections of well controlled, well tested critical bug fixes for a specific product that have been proven in customer environments. PSUs may include security contents but no enhancements are included. These are cumulative in nature meaning the latest PSU in a particular series includes the contents of the previous PSUs released. Oracle Exalogic 2.0.3.0.4 Physical Linux x86-64 and 2.0.4.0.4 Physical Solaris x86-64 PSUs. Oracle WebLogic Server 10.3.6.0.6 and 12.1.1.0.6 PSUs. Critical Patch Update (CPU)The Critical Patch Update program is Oracle's quarterly release of security fixes.The following additional patches were released as part of Oracle's Critical Patch Update program: Oracle JDeveloper 11.1.2.3.0, 11.1.2.4.0 and 12.1.2.0.0 Oracle Outside In Technology 8.4.0 and 8.4.1 Oracle Portal 11.1.1.6.0 Oracle Security Service 11.1.1.6.0, 11.1.1.7.0 and 12.1.2.0.0 Oracle WebCache 11.1.1.6.0 and 11.1.1.7.0 Oracle WebCenter Content 10.1.3.5.1, 11.1.1.6.0, 11.1.1.7.0 and 11.1.1.8.0 Oracle WebServices 10.1.3.5.0 and 11.1.1.6.0 For more information: Master Notes on Fusion Middleware Proactive Patching PSU and CPU October 2013 Availability Document Critical Patch Update Advisory - October 2013

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Sneak Peak: Social Developer Program at JavaOne

- by Mike Stiles

By guest blogger Roland Smart We're just days away from what is gunning to be the most exciting installment of OpenWorld to date, so how about an exciting sneak peak at the very first Social Developer Program? If your first thought is, "What's a social developer?" you're not alone. It’s an emerging term and one we think will gain prominence as social experiences become more prevalent in enterprise applications. For those who keep an eye on the ever-evolving Facebook platform, you'll recall that they recently rebranded their PDC (preferred developer consultant) group as the PMD (preferred marketing developer), signaling the importance of development resources inside the marketing organization to unlock the potential of social. The marketing developer they're referring to could be considered a social developer in a broader context. While it's true social has really blossomed in the marketing context and CMOs are winning more and more technical resources, social is starting to work its way more deeply into the enterprise with the help of developers that work outside marketing. Developers, like the rest of us, have fallen in "like" with social functionality and are starting to imagine how social can transform enterprise applications in the way it has consumer-facing experiences. The thesis of my presentation is that social developers will take many pages from the marketing playbook as they apply social inside the enterprise. To support this argument, lets walk through a range of enterprise applications and explore how consumer-facing social experiences might be interpreted in this context. Here's one example of how a social experience could be integrated into a sales enablement application. As a marketer, I spend a great deal of time collaborating with my sales colleagues, so I have good insight into their working process. While at Involver, we grew our sales team quickly, and it became evident some of our processes broke with scale. For example, we used to have weekly team meetings at which we'd discuss what was working and what wasn't from a messaging perspective. One aspect of these sessions focused on "objections" and "responses," where the salespeople would walk through common objections to purchasing and share appropriate responses. We tried to map each context to best answers and we'd capture these on a wiki page. As our team grew, however, participation at scale just wasn't tenable, and our wiki pages quickly lost their freshness. Imagine giving salespeople a place where they could submit common objections and responses for their colleagues to see, sort, comment on, and vote on. What you'd get is an up-to-date and relevant repository of information. And, if you supported an application like this with a social graph, it would be possible to make good recommendations to individual sales people about the objections they'd likely hear based on vertical, product, region or other graph data. Taking it even further, you could build in a badging/game element to reward those salespeople who participate the most. Both these examples are based on proven models at work inside consumer-facing applications. If you want to learn about how HR, Operations, Product Development and Customer Support can leverage social experiences, you’re welcome to join us at JavaOne or join our Social Developer Community to find some of the presentations after OpenWorld.

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Spotlight on an office - Denmark

- by jessica.ebbelaar(at)oracle.com

Hi, my name is Michael. I work as an Intern at the Danish office in Ballerup. My job is a part-time position beside my bachelor study in International Business at Copenhagen Business School. I joined Oracle end of February last year, and what a thrilling ride it has been! Last year, when I was offered the position, there was no doubt that I wanted to go for it. Back then, I only had little idea about Oracle as a company and what kind of exciting assignments lay ahead of me. My main role is internal communications, i.e. editor of a monthly employee’s news letter; Newszone. It is an interesting task, since it requires that I am updated on the different activities that take place within the Oracle Denmark office. I try to bring interesting articles, which are relevant and interesting news to my colleagues and it allows me to interact with many different persons at the office and to learn from their experience, which give me great inspiration and ideas for the magazine. Besides being the editor of Newszone, I also make sure that other communication flow freely at the Oracle Denmark office. I do this through our LCD screen channels. I update the internal channel with the latest information and important messages for employees, and on the external channel I circulate marketing videos featuring Oracle products and customer reference stories. In addition to this, I have the responsibility acting as a content manager of the Local Communication Denmark site on MyOracle (UCM). These are more or less my usual work assignments. On top of these I take care of various ad hoc assignments such as updating the GCM database, renew newspaper subscriptions etc. The Oracle Denmark office Being part of the local employees club I also assist with arranging social events outside working hours – e.g. evenings at the theater or cinema or by attending many of the sportsactivities;such as our running club, cycling club, food club and book club. These activities have indeed helped me grow my personal network within Oracle. The office is packed with engaging, high-paced and motivated people who manage to take time off to spend a day attending Corporate Social Responsibility initiatives, one of them being GVD (Global Volunteer Day) with approximately 40 employees attending. This proofs some of the social responsible aspects of Oracle. I was positively surprised on how the office (named O-Zone) is designed. The office is designed into three distinct zones, namely Call zone, Project and Dialogue zone and Quiet zone, having different working environments for different job roles. The other thing which I like is that you do not have your own desk, which means you get to sit next to different people every day, getting new ideas and inspiration as well as getting to know more people in the organization you work in. To sum up: If you are considering pursuing an intern or a career after graduation in Oracle, do it! You will not regret it. It has given me many relevant practical experiences beside my study, and I am sure many great experiences will await you too. Want to know more about the current vacancies in Denmark? Check http://campus.oracle.com for all of our vacancies.

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Social Technology and the Potential for Organic Business Networks

- by Michael Snow

Guest Blog Post by: Michael Fauscette, IDCThere has been a lot of discussion around the topic of social business, or social enterprise, over the last few years. The concept of applying emerging technologies from the social Web, combined with changes in processes and culture, has the potential to provide benefits across the enterprise over a wide range of operations impacting employees, customers, partners and suppliers. Companies are using social tools to build out enterprise social networks that provide, among other things, a people-centric collaborative and knowledge sharing work environment which over time can breakdown organizational silos. On the outside of the business, social technology is adding new ways to support customers, market to prospects and customers, and even support the sales process. We’re also seeing new ways of connecting partners to the business that increases collaboration and innovation. All of the new "connectivity" is, I think, leading businesses to a business model built around the concept of the network or ecosystem instead of the old "stand-by-yourself" approach. So, if you think about businesses as networks in the context of all of the other technical and cultural change factors that we're seeing in the new information economy, you can start to see that there’s a lot of potential for co-innovation and collaboration that was very difficult to arrange before. This networked business model, or what I've started to call “organic business networks,” is the business model of the information economy.The word “organic” could be confusing, but when I use it in this context, I’m thinking it has similar traits to organic computing. Organic computing is a computing system that is self-optimizing, self-healing, self-configuring, and self-protecting. More broadly, organic models are generally patterns and methods found in living systems used as a metaphor for non-living systems.Applying an organic model, organic business networks are networks that represent the interconnectedness of the emerging information business environment. Organic business networks connect people, data/information, content, and IT systems in a flexible, self-optimizing, self-healing, self-configuring, and self-protecting system. People are the primary nodes of the network, but the other nodes — data, content, and applications/systems — are no less important.A business built around the organic business network business model would incorporate the characteristics of a social business, but go beyond the basics—i.e., use social business as the operational paradigm, but also use organic business networks as the mode of operating the business. The two concepts complement each other: social business is the “what,” and the organic business network is the “how.”An organic business network lets the business work go outside of traditional organizational boundaries and become the continuously adapting implementation of an optimized business strategy. Value creation can move to the optimal point in the network, depending on strategic influencers such as the economy, market dynamics, customer behavior, prospect behavior, partner behavior and needs, supply-chain dynamics, predictive business outcomes, etc.An organic business network driven company is the antithesis of a hierarchical, rigid, reactive, process-constrained, and siloed organization. Instead, the business can adapt to changing conditions, leverage assets effectively, and thrive in a hyper-connected, global competitive, information-driven environment.To hear more on this topic – I’ll be presenting in the next webcast of the Oracle Social Business Thought Leader Webcast Series - “Organic Business Networks: Doing Business in a Hyper-Connected World” this coming Thursday, June 21, 2012, 10:00 AM PDT – Register here

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My Dog, Cross-Channel Shopping, and Fusion SCM

- by Kathryn Perry

A guest post by Mark Carson, Director, Oracle Fusion Supply Chain Management I was walking my dog Max in an open space behind my house. As we tromped through the tall weeds I remembered it is tick season and that I should get Max some protection. While he sniffed merrily in the tick infested brush, I started shopping in the middle of an open field on my phone. I thought it would be convenient to pick up the tick medicine from a pet store on the way home. Searching the pet store website I saw that they had the medicine, but there was no information on whether the store had any in stock and there were no options for shipping it to the store for pickup. I could return it, but not pick it up which seamed kind of odd. I really didn't feel like making calls to the local stores to find out if they had it. Since the product is popular, I tried one of the large 'everything' stores. Browsing its website I could see that it could be shipped to me, shipped to the store for free, and that the store nearest to me had it in stock. Needless to say, this store became a better option. This experience is a small example of why retailers, distributors, and manufactures have placed a high priority on enabling 'cross-channel commerce.' Shoppers like you and me expect to be able to search, compare, buy and return products on-line and over the phone using a variety of devices including PDAs, tablets and in-store kiosks. The pet store lost my business because its web channel had limited information about its stores. I have spoken with many customers and prospects about cross-channel commerce. They all realize the business implications and urgency behind cross-channel commerce but recognize there are challenges to enable it. New and existing applications must be integrated together globally through a consistent cross-channel business process. Integration is required between applications that provide the initial shopping experience and delivery applications associated with warehouses, stores, and partners. The enablement must be accomplished in a flexible way to react to fast-changing product portfolios and new acquisitions, while at the same time minimizing costs through reuse of existing systems. Meanwhile, the business must continue to grow and decision makers need to balance new capability with peak seasons. The challenges above are not unique to retail. Any customer in any industry who has multiple points for capturing orders and multiple points for fulfilling orders will face these challenges. With this in mind, we had a unique opportunity in Fusion SCM to re-think how to build a set of modular and flexible applications in the order management space that would make these challenges easier to conquer. The results are Fusion Distributed Order Orchestration and Global Order Promising. These applications can help companies, such as the pet store, enable true cross-channel commerce. The apps provide highly adaptable and flexible business processes to automate order orchestration across multiple cross-channel systems. They also show a global view of supply across warehouses, stores, and partners for real-time availability and more accurate order promising. Additional capability includes a standards-based integration framework for seamless execution and the ability to reuse existing systems for faster and lower cost implementations. OK, that was a mouthful of features and benefits. As Max waited to cross the street (he can do basic math too), I wondered if he could relate. He does not care about leash laws, pick-up courtesy, where he can/can't walk, what time of day it is, or even ticks. He does not care about how all these things could make walking complicated. He just wants to walk. Similarly, customers just want to shop and companies just want to make it easier to sell and deliver. You can learn more about Distributed Order Orchestration and Global Order Promising in cross-channel here.

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HOWTO Turn off SPARC T4 or Intel AES-NI crypto acceleration.

- by darrenm

Since we released hardware crypto acceleration for SPARC T4 and Intel AES-NI support we have had a common question come up: 'How do I test without the hardware crypto acceleration?'. Initially this came up just for development use so developers can do unit testing on a machine that has hardware offload but still cover the code paths for a machine that doesn't (our integration and release testing would run on all supported types of hardware anyway). I've also seen it asked in a customer context too so that we can show that there is a performance gain from the hardware crypto acceleration, (not just the fact that SPARC T4 much faster performing processor than T3) and measure what it is for their application. With SPARC T2/T3 we could easily disable the hardware crypto offload by running 'cryptoadm disable provider=n2cp/0'. We can't do that with SPARC T4 or with Intel AES-NI because in both of those classes of processor the encryption doesn't require a device driver instead it is unprivileged user land callable instructions. Turns out there is away to do this by using features of the Solaris runtime loader (ld.so.1). First I need to expose a little bit of implementation detail about how the Solaris Cryptographic Framework is implemented in Solaris 11. One of the new Solaris 11 features of the linker/loader is the ability to have a single ELF object that has multiple different implementations of the same functions that are selected at runtime based on the capabilities of the machine. The alternate to this is having the application coded to call getisax() and make the choice itself. We use this functionality of the linker/loader when we build the userland libraries for the Solaris Cryptographic Framework (specifically libmd.so, and the unfortunately misnamed due to historical reasons libsoftcrypto.so) The Solaris linker/loader allows control of a lot of its functionality via environment variables, we can use that to control the version of the cryptographic functions we run. To do this we simply export the LD_HWCAP environment variable with values that tell ld.so.1 to not select the HWCAP section matching certain features even if isainfo says they are present. For SPARC T4 that would be: export LD_HWCAP="-aes -des -md5 -sha256 -sha512 -mont -mpul" and for Intel systems with AES-NI support: export LD_HWCAP="-aes" This will work for consumers of the Solaris Cryptographic Framework that use the Solaris PKCS#11 libraries or use libmd.so interfaces directly. It also works for the Oracle DB and Java JCE. However does not work for the default enabled OpenSSL "t4" or "aes-ni" engines (unfortunately) because they do explicit calls to getisax() themselves rather than using multiple ELF cap sections. However we can still use OpenSSL to demonstrate this by explicitly selecting "pkcs11" engine using only a single process and thread. $ openssl speed -engine pkcs11 -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 54170.81k 187416.00k 489725.70k 805445.63k 1018880.00k $ LD_HWCAP="-aes" openssl speed -engine pkcs11 -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 29376.37k 58328.13k 79031.55k 86738.26k 89191.77k We can clearly see the difference this makes in the case where AES offload to the SPARC T4 was disabled. The "t4" engine is faster than the pkcs11 one because there is less overhead (again on a SPARC T4-1 using only a single process/thread - using -multi you will get even bigger numbers). $ openssl speed -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 85526.61k 89298.84k 91970.30k 92662.78k 92842.67k Yet another cool feature of the Solaris linker/loader, thanks Rod and Ali. Note these above openssl speed output is not intended to show the actual performance of any particular benchmark just that there is a significant improvement from using hardware acceleration on SPARC T4. For cryptographic performance benchmarks see the http://blogs.oracle.com/BestPerf/ postings.

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How can I best manage making open source code releases from my company's confidential research code?

- by DeveloperDon

My company (let's call them Acme Technology) has a library of approximately one thousand source files that originally came from its Acme Labs research group, incubated in a development group for a couple years, and has more recently been provided to a handful of customers under non-disclosure. Acme is getting ready to release perhaps 75% of the code to the open source community. The other 25% would be released later, but for now, is either not ready for customer use or contains code related to future innovations they need to keep out of the hands of competitors. The code is presently formatted with #ifdefs that permit the same code base to work with the pre-production platforms that will be available to university researchers and a much wider range of commercial customers once it goes to open source, while at the same time being available for experimentation and prototyping and forward compatibility testing with the future platform. Keeping a single code base is considered essential for the economics (and sanity) of my group who would have a tough time maintaining two copies in parallel. Files in our current base look something like this: > // Copyright 2012 (C) Acme Technology, All Rights Reserved. > // Very large, often varied and restrictive copyright license in English and French, > // sometimes also embedded in make files and shell scripts with varied > // comment styles. > > > ... Usual header stuff... > > void initTechnologyLibrary() { > nuiInterface(on); > #ifdef UNDER_RESEARCH > holographicVisualization(on); > #endif > } And we would like to convert them to something like: > // GPL Copyright (C) Acme Technology Labs 2012, Some rights reserved. > // Acme appreciates your interest in its technology, please contact [email protected] > // for technical support, and www.acme.com/emergingTech for updates and RSS feed. > > ... Usual header stuff... > > void initTechnologyLibrary() { > nuiInterface(on); > } Is there a tool, parse library, or popular script that can replace the copyright and strip out not just #ifdefs, but variations like #if defined(UNDER_RESEARCH), etc.? The code is presently in Git and would likely be hosted somewhere that uses Git. Would there be a way to safely link repositories together so we can efficiently reintegrate our improvements with the open source versions? Advice about other pitfalls is welcome.

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How to Open Any Folder as a Project in the NetBeans Platform

- by Geertjan

Typically, as described in the NetBeans Project Type Tutorial, you'll define a project type based on the presence of a file (e.g., "project.xml" or "customer.txt" or something like that) in a folder. I.e., if the file is there, then its parent, i.e., the folder that contains the file, is a project and should be opened in your application. However, in some scenarios (as with the HTML5 project type introduced in NetBeans IDE 7.3), the user should be able to open absolutely any folder at all into the application. How to create a project type that is that liberal? Here you go, the only condition that needs to be true is that the selected item in the "Open Project" dialog is a folder, as defined in the "isProject" method below. Nothing else. That's it. If you select a folder, it will be opened in your application, displaying absolutely everything as-is (since below there's no ProjectLogicalView defined): import java.beans.PropertyChangeListener; import java.io.IOException; import javax.swing.Icon; import org.netbeans.api.project.Project; import org.netbeans.api.project.ProjectInformation; import org.netbeans.spi.project.ProjectFactory; import org.netbeans.spi.project.ProjectState; import org.openide.filesystems.FileObject; import org.openide.loaders.DataFolder; import org.openide.loaders.DataObjectNotFoundException; import org.openide.nodes.FilterNode; import org.openide.util.Exceptions; import org.openide.util.ImageUtilities; import org.openide.util.Lookup; import org.openide.util.lookup.Lookups; import org.openide.util.lookup.ServiceProvider; @ServiceProvider(service = ProjectFactory.class) public class FolderProjectFactory implements ProjectFactory { @Override public boolean isProject(FileObject projectDirectory) { return DataFolder.findFolder(projectDirectory) != null; } @Override public Project loadProject(FileObject dir, ProjectState state) throws IOException { return isProject(dir) ? new FolderProject(dir) : null; } @Override public void saveProject(Project prjct) throws IOException, ClassCastException { // leave unimplemented for the moment } private class FolderProject implements Project { private final FileObject projectDir; private Lookup lkp; private FolderProject(FileObject dir) { this.projectDir = dir; } @Override public FileObject getProjectDirectory() { return projectDir; } @Override public Lookup getLookup() { if (lkp == null) { lkp = Lookups.fixed(new Object[]{ new Info(), }); } return lkp; } private final class Info implements ProjectInformation { @Override public Icon getIcon() { Icon icon = null; try { icon = ImageUtilities.image2Icon( new FilterNode(DataFolder.find( getProjectDirectory()).getNodeDelegate()).getIcon(1)); } catch (DataObjectNotFoundException ex) { Exceptions.printStackTrace(ex); } return icon; } @Override public String getName() { return getProjectDirectory().getName(); } @Override public String getDisplayName() { return getName(); } @Override public void addPropertyChangeListener(PropertyChangeListener pcl) { //do nothing, won't change } @Override public void removePropertyChangeListener(PropertyChangeListener pcl) { //do nothing, won't change } @Override public Project getProject() { return FolderProject.this; } } } } Even the ProjectInformation implementation really isn't needed at all, since it provides nothing more than the icon in the "Open Project" dialog, the rest (i.e., the display name in the "Open Project" dialog) is provided by default regardless of whether you have a ProjectInformation implementation or not.

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Oracle BI Applications for Industry Sectors

- by Mike.Hallett(at)Oracle-BI&EPM

Normal 0 false false false EN-GB X-NONE X-NONE Oracle BI Applications already provide pre-built line-of-business analytic applications to over 4,000 customers: these expose the data otherwise locked inside ERP and CRM applications, giving the business user the analytics they need, and a greater ability to self-service ad-hoc queries. Now you can also take advantage of the pre-built Oracle BI Applications approach for industry sector specific analytics to streamline your client’s operations, offer better services, and increase profit margins. Find out more at http://www.oracle.com/us/solutions/business-analytics/analytic-applications/industry/overview/index.html. Retail Education Oracle Retail Merchandising Analytics Oracle Student Information Analytics Oracle Retail Customer Analytics Public Sector Financial Services Oracle Tax Analytics Oracle Financial Analytics Manufacturing Health Care Oracle Manufacturing Analytics Oracle Enterprise Healthcare Analytics Asset Intensive Oracle Clinical Development Analytics Oracle Enterprise Asset Management Analytics Oracle Operating Room Analytics Related Links Health Sciences Analytic Applications for Your Business Role Oracle Health Sciences Clinical Development Analytics Analytic Applications for Your Product Line Oracle Argus Analytics Oracle Business Intelligence Tools and Technology Communication Oracle Exalytics In-Memory Machine "The adoption of Oracle Financial Services Analytic Applications is of great significance to the bank's transition to more rigorous and risk-averse management practices."Yang Changxue, Project Manager Oracle Communications Data Model /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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Persevering & Friday Night Big Ideas

- by Oracle Accelerate for Midsize Companies

by Jim Lein, Oracle Midsize Programs Every successful company, personal accomplishment, and philanthropic endeavor starts with one good idea. I have my best ideas on Friday evenings. The creative side of my brain is stimulated by end of week endorphins. Free thinking. Anything is possible. But, as my kids love to remind me, most of Dad's Friday Night Big Ideas (FNBIs) fizzle on the drawing board. Usually there's one barrier blocking the way that seems insurmountable by noon on Monday. For example, trekking the 486 mile Colorado Trail is on my bucket list. Since I have a job, I'll have to do it in bits and pieces--day hikes, weekends, and a vacation week here and there. With my trick neck, backpacking is not an option. How to survive equip myself for overnight backcountry travel was that one seemingly insurmountable barrier. Persevering Lewis and Clark wouldn't have given up so I explored options and, as I blogged about back in December, I had an FNBI to hire llamas to carry my load. Last weekend, that idea came to fruition. Early Saturday morning, I met up with Bill, the owner of Antero Llamas, for an overnight training expedition along segment 14 of the Colorado Trail with a string of twelve llamas. It was a crash course on learning how to saddle, load, pasture, and mediate squabbles. Amazingly, we left the trailhead with me, the complete novice, at the lead. Instead of trying to impart three decades of knowledge on me in two days, Bill taught me two things: "Go With the Flow" and "Plan B". It worked. There were times I would be lost in thought for long stretches of time until one snort would remind me that I had a string of twelve llamas trailing behind. A funny thing happened along the trail... Up until last Saturday, my plan had been to trek all 28 segments of the trail east to west and sequentially. Out of some self-imposed sense of decorum. That plan presented myriad logistical challenges such as impassable snow pack on the Continental Divide when segment 6 is up next. On Sunday, as we trekked along the base of 14,000 ft peaks, I applied Bill's llama handling philosophy to my quest and came up with a much more realistic and enjoyable strategy for achieving my goal. Seize opportunities to hike regardless of order. Define my own segments. Go west to east for awhile if it makes more sense. Let the llamas carry more creature comforts. Chill out. I will still set foot on all 486 miles of the trail. Technically, the end result will be the same.And I and my traveling companions--human and camelid--will enjoy the journey more. Much more. Got Big Ideas of Your Own? Check out Tongal. This growing Oracle customer works with brands to crowd source fantastic ideas for promoting products and services. Your great idea could earn you cash. Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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Comparing Isis, Google, and Paypal

- by David Dorf

Back in 2010 I was sure NFC would make great strides, but here we are two years later and NFC doesn't seem to be sticking. The obvious reason being the chicken-and-egg problem. Retailers don't want to install the terminals until the phones support NFC, and vice-versa. So consumers continue to sit on the sidelines waiting for either side to blink and make the necessary investment. In the meantime, EMV is looking for a way to sneak into the US with the help of the card brands. There are currently three major solutions that are battling in the marketplace. All three know that replacing mag-stripe alone is not sufficient to move consumers. Long-term it's the offers and loyalty programs combined with tendering that make NFC attractive. NFC solutions cross lots of barriers, so a strong partner system is required. The solutions need to include the carriers, card brands, banks, handset manufacturers, POS terminals, and most of all lots of merchants. Lots of coordination is necessary to make the solution seamless to the consumer. Google Wallet Google's problem has always been that only the Nexus phone has an NFC chip that supports their wallet. There are a couple of additional phones out there now, but adoption is still slow. They acquired Zavers a while back to incorporate digital coupons, but the the bulk of their users continue to be non-NFC. They have taken an open approach by not specifying particular payment brands. Google is piloting in San Francisco and New York, supporting both MasterCard PayPass and stored value. I suppose the other card brands may eventually follow. There's no cost for consumers or merchants -- Google will make money via targeted ads. Isis Not long after Google announced its wallet, AT&T, Verizon, and T-Mobile announced a joint venture called Isis. They are in the unique position of owning the SIM in the phones they issue. At first it seemed Isis was a vehicle for the carriers to compete with the existing card brands, but Isis later switched to a generic wallet that supports the major card brands. Isis reportedly charges issuers a $5 fee per customer per year. Isis will pilot this summer in Salt Lake City and Austin. PayPal PayPal, the clear winner in the online payment space beyond traditional credit cards, is trying to move into physical stores. After negotiations with Google to provide a wallet broke off, PayPal decided to avoid NFC altogether, at least for now, and focus on payments without any physical card or phone. By avoiding NFC, consumers don't need an NFC-enabled phone and merchants don't need a new reader. Consumers must enter their phone number and PIN in the merchant's existing device, or they can enter their PIN in the PayPal inStore app running on their phone, then show the merchant a unique barcode which authorizes payment. Paypal is free for consumers and charges a fee for merchants. Its not clear, at least to me, how PayPal handles fraudulent transactions and whether the consumer is protected. The wildcard is, of course, Apple. Their mobile technologies set the standard, so incorporating NFC chips would certainly accelerate adoption of many payment solutions. Their announcement today of the iOS Passbook is a step in the right direction, but stops short of handling payments. For those retailers that have invested in modern terminals, it seems the best strategy is to support all the emerging solutions and let the consumers choose the winner.

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June is going to be a busy month!

- by Monica Kumar

Who says things slow down in summer? Well, maybe for school kids, but certainly not for Oracle's Virtualization team! June is turning out to be one of the busiest months for us. We are going to be participating in a number of industry events. If you happen to be at any of these, please stop by the Oracle booth and our session/s. Let's go through a run down of these events. 1. 13th Annual Call Center Week June 4-8 Ceasar's Palace, Las Vegas Event website You're now wondering...why are we at this call center show. It's really simple, Oracle's Desktop Virtualization solutions offer the best way for call center to reliably and securely access enterprise apps using a variety of endpoint devices such as an iPad or a Sun Ray Client. Provisioning new employees becomes a breeze. We'll be jointly showcasing our solution with Oracle's CRM team. Come check us out. 2. Gartner Infrastructure & Management, Florida June 5-7 Orlando, FL Event website Oracle is a Premier sponsor of the Gartner IOM Summit this June 5 – 7, 2012 in Orlando, FL. Attendees will have the opportunity to meet with Oracle experts in a variety of sessions, including demonstrations during the showcase receptions. 3. Cloud Expo East Check out our website for details of our participation. Stop by at booth 511 to talk to our Cloud, Virtualization and Big Data experts. In addition, we're delivering a number of sessions at Cloud Expo. The one I want to highlight is the following: Session: Borderless Applications in the Cloud with Oracle VM and Oracle Virtual Assembly Builder Abstract: As virtualization adoption progresses beyond server consolidation, this is also transforming how enterprise applications are deployed and managed in an agile environment. The traditional method of business-critical application deployment where administrators have to contend with an array of unrelated tools, custom scripts to deploy and manage applications, OS and VM instances into a fast changing cloud computing environment can no longer scale effectively to achieve response time and desired efficiency. Oracle VM and Oracle Virtual Assembly Builder allow applications, associated components, deployment metadata, management policies and best practices to be encapsulated into ready-to-run VMs for rapid, repeatable deployment and ease of management. Join us in this Cloud Expo session to see how Oracle VM and Oracle Virtual Assembly Builder allow you to deploy complex multi-tier applications in minutes and enables you to easily onboard existing applications to cloud environments. Get your free Cloud Expo pass now! We're offering complimentary VIP Gold Passes. Go to https://www.blueskyz.com/v3/Login.aspx?ClientID=19&EventID=56&sg=177, click “Continue” if you are a New User or log-in if you have already created an account. Once there, you can view the Agenda or Register for Cloud Expo. To register - fill out the basic business card questions and then enter oracleVIPgold in the Priority Code field to change the price from $2,000 to $0. 4. CiscoLive 2012 June 10-14 San Diego, CA Event website Our Oracle VM and Oracle Linux experts will talk about joint collaboration with Cisco on UCS. We'll also highlight customer use cases. 5. Gartner Infrastructure & Operations Management Summit, EMEA Dates: June 11-12 Frankfurt, Germany Event website Meet experts from our Virtualization and Linux team in EMEA. Stop by our booth and find out what's new in Oracle VM Server for x86 and Oracle Linux. June is going to be busy.

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Oracle Enterprise Manager Ops Center 12c Update 1 is available now

- by Anand Akela

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Managing Oracle Exalogic Elastic Cloud with Oracle Enterprise Manager Ops Center

- by Anand Akela

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle Enterprise Manager Ops Center 12c now comes out-of-the-box with the latest release of Oracle Exalogic Elastic Cloud 2.0.1 software. It allows Customer to manage and monitor all components inside the Exalogic rack, including provisioning and management of physical and virtualized server. Ops Center will allow Customers to easily get started with creating and managing Private Clouds using the Exalogic components. Here is a snaphot of the Assets view showing the managable components of a Quarter Rack with 8 Compute Nodes: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A colleague has recently posted an interesting series of "Exalogic 2.0.1 Tea Break Snippets" which will guide you through the initial steps to get started with setting up your Exalogic environment: Exalogic 2.0.1 Tea Break Snippets - Creating Cloud Users https://blogs.oracle.com/ATeamExalogic/entry/exalogic_2_0_1_tea1 Exalogic 2.0.1 Tea Break Snippets - Creating Networks https://blogs.oracle.com/ATeamExalogic/entry/exalogic_2_0_1_tea2 Exalogic 2.0.1 Tea Break Snippets - Allocating Static IP Addresses https://blogs.oracle.com/ATeamExalogic/entry/exalogic_2_0_1_tea3 Exalogic 2.0.1 Tea Break Snippets - Creating Accounts https://blogs.oracle.com/ATeamExalogic/entry/exalogic_2_0_1_tea4 Exalogic 2.0.1 Tea Break Snippets - Importing Public Server Template https://blogs.oracle.com/ATeamExalogic/entry/exalogic_2_0_1_tea5 Have fun reading these very useful postings ! Dr. Jürgen Fleischer , Oracle Enterprise Manager Ops Center Engineering Stay Connected: Twitter | Face book | You Tube | Linked in | Newsletter

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Best Practices - Core allocation

- by jsavit

This post is one of a series of "best practices" notes for Oracle VM Server for SPARC (also called Logical Domains) Introduction SPARC T-series servers currently have up to 4 CPU sockets, each of which has up to 8 or (on SPARC T3) 16 CPU cores, while each CPU core has 8 threads, for a maximum of 512 dispatchable CPUs. The defining feature of Oracle VM Server for SPARC is that each domain is assigned CPU threads or cores for its exclusive use. This avoids the overhead of software-based time-slicing and emulation (or binary rewriting) of system state-changing privileged instructions used in traditional hypervisors. To create a domain, administrators specify either the number of CPU threads or cores that the domain will own, as well as its memory and I/O resources. When CPU resources are assigned at the individual thread level, the logical domains constraint manager attempts to assign threads from the same cores to a domain, and avoid "split core" situations where the same CPU core is used by multiple domains. Sometimes this is unavoidable, especially when domains are allocated and deallocated CPUs in small increments. Why split cores can matter Split core allocations can silenty reduce performance because multiple domains with different address spaces and memory contents are sharing the core's Level 1 cache (L1$). This is called false cache sharing since even identical memory addresses from different domains must point to different locations in RAM. The effect of this is increased contention for the cache, and higher memory latency for each domain using that core. The degree of performance impact can be widely variable. For applications with very small memory working sets, and with I/O bound or low-CPU utilization workloads, it may not matter at all: all machines wait for work at the same speed. If the domains have substantial workloads, or are critical to performance then this can have an important impact: This blog entry was inspired by a customer issue in which one CPU core was split among 3 domains, one of which was the control and service domain. The reported problem was increased I/O latency in guest domains, but the root cause might be higher latency servicing the I/O requests due to the control domain being slowed down. What to do about it Split core situations are easily avoided. In most cases the logical domain constraint manager will avoid it without any administrative action, but it can be entirely prevented by doing one of the several actions: Assign virtual CPUs in multiples of 8 - the number of threads per core. For example: ldm set-vcpu 8 mydomain or ldm add-vcpu 24 mydomain. Each domain will then be allocated on a core boundary. Use the whole core constraint when assigning CPU resources. This allocates CPUs in increments of entire cores instead of virtual CPU threads. The equivalent of the above commands would be ldm set-core 1 mydomain or ldm add-core 3 mydomain. Older syntax does the same thing by adding the -c flag to the add-vcpu, rm-vcpu and set-vcpu commands, but the new syntax is recommended. When whole core allocation is used an attempt to add cores to a domain fails if there aren't enough completely empty cores to satisfy the request. See https://blogs.oracle.com/sharakan/entry/oracle_vm_server_for_sparc4 for an excellent article on this topic by Eric Sharakan. Don't obsess: - if the workloads have minimal CPU requirements and don't need anywhere near a full CPU core, then don't worry about it. If you have low utilization workloads being consolidated from older machines onto a current T-series, then there's no need to worry about this or to assign an entire core to domains that will never use that much capacity. In any case, make sure the most important domains have their own CPU cores, in particular the control domain and any I/O or service domain, and of course any important guests. Summary Split core CPU allocation to domains can potentially have an impact on performance, but the logical domains manager tends to prevent this situation, and it can be completely and simply avoided by allocating virtual CPUs on core boundaries.

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Hey Retailers, Are You Ready For The Holiday Season?

- by Jeri Kelley

With online holiday spending reaching $35.3 billion in 2011 and American shoppers spending just under $750 on average on their holiday purchases this year, how ready is your business for the 2012 holiday season? ?? Today’s shoppers do not take their purchases lightly. They are more connected, interact with more resources to make decisions, diligently compare products and services, seek out the best deals, and ask for input from friends and family. This holiday season, as consumers browse for apparel, tablets, toys, and much more, they will be bombarded with retailer communication - from emails and commercials to countless search engine results and social recommendations. With a flurry of activity coming at consumers from every channel and competitor, your success this year will rely on communicating a consistent, personalized message no matter where your customers are shopping. Here are a few ideas to help with your commerce strategy this holiday season: CONSISTENCY COUNTS FOR MULTICHANNEL SHOPPERS??According to a November 2011 study commissioned by Oracle, “Channel Commerce 2011: The Consumer View,” 54% of consumers in the U.S. and Canada regularly employ two or more channels before they make a purchase. While each channel has its own unique benefit, user profile, and purpose, it’s critical that your shoppers have a consistent core experience wherever they’re looking for information or making a purchase. Be sure consumers can consistently search and browse the same product information and receive the same promotions online, on their mobile devices, and in-store.? USE YOUR CUSTOMER’S CONTEXT TO SURFACE RELEVANT CONTENTYour Web site is likely the hub of your holiday activity. According to a Monetate infographic, 39% of shoppers will visit your Web site directly to find out about the best holiday deals. Use everything you know about your customers from past purchase data to browsing history to provide a relevant experience at every click, and assemble content in a context that entices shoppers to buy online, or influences an offline purchase.? TAKE ADVANTAGE OF MOBILE BEHAVIOR?Having a mobile program is no longer a choice. Armed with smartphones and tablets, consumers now have access to more and more product information and can compare products and prices from anywhere. In fact, approximately 52% of smartphone users will use their device to research products, redeem coupons and use apps to assist in their holiday gift purchase. At a minimum, be sure your mobile environment has store information, consistent pricing and promotions, and simple checkout capabilities. ARM IN-STORE ASSOCIATES WITH TABLETS?According to RISNews.com, 31% of retailers plan to begin testing tablets in stores in 2012, 22% have already begun such testing and 6% had fully deployed tablets within stores. Take advantage of this compelling sales tool to get shoppers interacting with videos, user reviews, how-to guides, side-by-side product comparisons, and specs. Automatically trigger upsell and cross sell suggestions for store associates to recommend for each product or category, build in alerts for promotions, and allow associates to place orders and check inventory from their tablet. ? WISDOM OF THE CROWDS IS GOOD, BUT WISDOM FROM FRIENDS IS BETTER?Shoppers who grapple with options are looking for recommendations; they’d rather get advice from friends, and they’re more likely to spend more while doing so. In fact, according to an infographic by Mr. Youth, 66% of social media users made a purchase on Black Friday or Cyber Monday as a direct result of social media interactions with brands or family. This holiday season, be sure you are leveraging your social channels from Facebook to Pinterest to drive consistent promotions and help your brand to become part of the conversation. So, are you ready for the holidays this year?

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Partner Webcast - Focus on Oracle Data Profiling and Data Quality 11g

- by lukasz.romaszewski(at)oracle.com

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Oracle at HR Tech: What a Difference a Year Makes

- by Natalia Rachelson

Last week, I had the privilege of attending the famous HR Technology Conference (HR Tech) in my new hometown of Chicago. This annual event, which draws the who of who in the world of HR technology, was by far the biggest. It wasn't just the highest level of attendance that was mind blowing, but also the amazing quality of attendees. Kudos go to the organizers, especially Bill Kutik for pulling together such a phenomenal conference. Conference highlights included Naomi Bloom's (http://infullbloom.us) Masters Panel and Mark Hurd's General Session on the last day of the conference. Naomi managed to do the seemingly impossible -- get all of the industry heavyweights and fierce competitors to travel to Chicago for her panel. Here are the executives she hosted: Our own Steve Miranda Sanjay Poonen, President Global Solutions, SAP Stan Swete, CTO, Workday Mike Capone, VP for Product Development and CIO, ADP John Wookey, EVP, Social Applications, Salesforce.com Adam Rogers, CTO, Ultimate Software I bet you think "WOW" when you look at these names. Just this panel by itself would have been enough of a draw for any tech conference, so Naomi and Bill really scored. TechTarget published a great review of the conference here. And here are a few highlights from Steve. "Steve Miranda, EVP Apps Dev Oracle, said delivering software in the cloud helps vendors shape their products to customer needs more efficiently. "As vendors, we're able to improve the software faster," he said. "We can see in real time what customers are using and not using." Miranda underscored Oracle's commitment to socializing its HCM platform,and named recruiting as an area where social has had a significant impact. "We want to make social a part of the fabric, not a separate piece," he said. "Already, if you're doing recruiting without social, it probably doesn't make any sense."" Having Mark Hurd at the conference was another real treat and everyone took notice. The Business of HR publication covered Mark's participation at HR Tech and the full article is available here. Here is what Business of HR had to say: "In truth, the story of Oracle today is a story similar to many of the current and potential customers they faced at the conference this week. Their business is changing and growing. They've dealt with acquisitions of their own and their competitors continue to nip at their heels. They are dealing with growth (and yes, they are hiring in case you're interested). They have concerns about talent as well. If Oracle feels as strongly about their products as they seem to be, they will be getting their co-president in front of a lot more groups of current and potential customers like they did at the HR Technology Conference this year. And here's hoping this is one executive who won't stop talking about the importance of talent just because he isn't at the HR tech conference anymore." Natalia RachelsonSenior Director, Oracle Applications

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Is Oracle Policy Automation a Fit for My Agency? I'll bet it is.

- by jeffrey.waterman

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Iterative and Incremental Principle Series 4: Iteration Planning – (a.k.a What should I do today?)

- by llowitz

Welcome back to the fourth of a five part series on applying the Iteration and Incremental principle. During the last segment, we discussed how the Implementation Plan includes the number of the iterations for a project, but not the specifics about what will occur during each iteration. Today, we will explore Iteration Planning and discuss how and when to plan your iterations. As mentioned yesterday, OUM prescribes initially planning your project approach at a high level by creating an Implementation Plan. As the project moves through the lifecycle, the plan is progressively refined. Specifically, the details of each iteration is planned prior to the iteration start. The Iteration Plan starts by identifying the iteration goal. An example of an iteration goal during the OUM Elaboration Phase may be to complete the RD.140.2 Create Requirements Specification for a specific set of requirements. Another project may determine that their iteration goal is to focus on a smaller set of requirements, but to complete both the RD.140.2 Create Requirements Specification and the AN.100.1 Prepare Analysis Specification. In an OUM project, the Iteration Plan needs to identify both the iteration goal – how far along the implementation lifecycle you plan to be, and the scope of work for the iteration. Since each iteration typically ranges from 2 weeks to 6 weeks, it is important to identify a scope of work that is achievable, yet challenging, given the iteration goal and timeframe. OUM provides specific guidelines and techniques to help prioritize the scope of work based on criteria such as risk, complexity, customer priority and dependency. In OUM, this prioritization helps focus early iterations on the high risk, architecturally significant items helping to mitigate overall project risk. Central to the prioritization is the MoSCoW (Must Have, Should Have, Could Have, and Won’t Have) list. The result of the MoSCoW prioritization is an Iteration Group. This is a scope of work to be worked on as a group during one or more iterations. As I mentioned during yesterday’s blog, it is pointless to plan my daily exercise in advance since several factors, including the weather, influence what exercise I perform each day. Therefore, every morning I perform Iteration Planning. My “Iteration Plan” includes the type of exercise for the day (run, bike, elliptical), whether I will exercise outside or at the gym, and how many interval sets I plan to complete. I use several factors to prioritize the type of exercise that I perform each day. Since running outside is my highest priority, I try to complete it early in the week to minimize the risk of not meeting my overall goal of doing it twice each week. Regardless of the specific exercise I select, I follow the guidelines in my Implementation Plan by applying the 6-minute interval sets. Just as in OUM, the iteration goal should be in context of the overall Implementation Plan, and the iteration goal should move the project closer to achieving the phase milestone goals. Having an Implementation Plan details the strategy of what I plan to do and keeps me on track, while the Iteration Plan affords me the flexibility to juggle what I do each day based on external influences thus maximizing my overall success. Tomorrow I’ll conclude the series on applying the Iterative and Incremental approach by discussing how to manage the iteration duration and highlighting some benefits of applying this principle.

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What is the difference between Workcenters, Dashboards, and the Interaction Hub?

- by Matthew Haavisto

Oracle Open World has just concluded. Over the course of the conference, we presented several sessions covering different aspects of the PeopleSoft user experience, including Workcenters, Dashboards, and the PeopleSoft Interaction Hub (formerly known as the PeopleSoft Applications Portal). Although we've produced collateral on these features and covered them in sessions, it became apparent at the conference that customers still have many questions about the these products, including how they are licensed, how they are installed, what their various purposes are, and how they can be used together synergistically. Let's Start with Licensing and Installation As you may know, we've extended the restricted use license (RUL) for the Interaction Hub. This grants customers with PeopleTools 8.52 licenses the right to install the Interaction Hub for free for use as specified in the Tools license notes. Note that this means customers receive a restricted use license for the Interaction Hub that doesn't cost them an additional license fee, but it is a separate product, not part of PeopleTools or PeopleSoft applications, and is a separate installation. This means customers must provide the infrastructure to install and run the Hub, just like any other application. The benefits of using the Hub to unify your PeopleSoft user experience can be great. PeopleSoft applications have not yet delivered instances of the Hub with their products, though they may in the future. Workcenters and Dashboards, on the other hand, are frameworks provided by PeopleTools. No other license is required, and no additional installation of a separate product is needed (apart from PeopleTools and PeopleSoft applications). PeopleSoft applications are delivering instances of the workcenters and dashboards with their products. Some are available now, and more are coming in future releases. These delivered workcenter and dashboard instances require no additional licenses, and no additional installations beyond Tools and the applications that provide them. In addition, the workcenter and dashboard frameworks provided by PeopleTools can be used by customers to build their own workcenters and dashboards, and it's quite easy and simple to do so. What are Their Differences? What Purposes do they Serve? Workcenters, Dashboards and the Interaction Hub appear somewhat similar. They all contain pagelets, and have some visual characteristics in common. However, their strengths and purposes are very different, and they were designed to provide different benefits to your PeopleSoft ecosystem. Workcenters and Dashboards have the following characteristics: Designed for specific roles Focus on the daily tasks of those roles Help to streamline the work performed most often Personal view of my work world Makes navigation and search easier and quicker, particularly for transactions and decision support Reports and data needed for day-to-day work Personalizable, but minimal Delivered by PS Apps, but can be altered by customer for their requirements Customers can create their own Workcenters can be used for guided processes The Interaction Hub is designed to aggregate content from multiple applications, and is is used to unify the user experience of those applications. It offers a rich, web site-based user experience, and is often used to provide access to infrequently performed activities like benefits enrollment, payroll inquiries, life event changes, onboarding, and so on. Full-featured and robust Centrally administered Pushed to large audience Broad info like Company News Infrequent activities like benefits, not day-to-day tasks Self-service, access to employer info Central launch point for other activities and can navigate to workcenters and dashboards Deployed by customers or consultants, instances not delivered by PeopleSoft (at this time) Content management Unified PS application navigation Although these products are quite different and serve different purposes in your PeopleSoft environment, they can be used together to provide a richer, more efficient and engaging user experience for your all your user communities.

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Oracle MDM Maturity Model

- by David Butler

A few weeks ago, I discussed the results of a survey conducted by Oracle’s Insight team. The survey was based on the data management maturity model that the Oracle Insight team has developed over the years as they analyzed customer IT organizations to help them get more out of everything they already have. I thought you might like to learn more about the maturity model itself. It can help you figure out where you stand when it comes to getting your organizations data management act together. The model covers maturity levels around five key areas: Profiling data sources; Defining a data strategy; Defining a data consolidation plan; Data maintenance; and Data utilization. Profile data sources: Profiling data sources involves taking an inventory of all data sources from across your IT landscape. Then evaluate the quality of the data in each source system. This enables the scoping of what data to collect into an MDM hub and what rules are needed to insure data harmonization across systems. Define data strategy: A data strategy requires an understanding of the data usage. Given data usage, various data governance requirements need to be developed. This includes data controls and security rules as well as data structure and usage policies. Define data consolidation strategy: Consolidation requires defining your operational data model. How integration is to be accomplished. Cross referencing common data attributes from multiple systems is needed. Synchronization policies also need to be developed. Data maintenance: The desired standardization needs to be defined, including what constitutes a ‘match’ once the data has been standardized. Cleansing rules are a part of this methodology. Data quality monitoring requirements also need to be defined. Utilize the data: What data gets published, and who consumes the data must be determined. How to get the right data to the right place in the right format given its intended use must be understood. Validating the data and insuring security rules are in place and enforced are crucial aspects for full no-risk data utilization. For each of the above data management areas, a maturity level needs to be assessed. Where your organization wants to be should also be identified using the same maturity levels. This results in a sound gap analysis your organization can use to create action plans to achieve the ultimate goals. Marginal is the lowest level. It is characterized by manually maintaining trusted sources; lacking or inconsistent, silo’d structures with limited integration, and gaps in automation. Stable is the next leg up the MDM maturity staircase. It is characterized by tactical MDM implementations that are limited in scope and target a specific division. It includes limited data stewardship capabilities as well. Best Practice is a serious MDM maturity level characterized by process automation improvements. The scope is enterprise wide. It is a business solution that provides a single version of the truth, with closed-loop data quality capabilities. It is typically driven by an enterprise architecture group with both business and IT representation. Transformational is the highest MDM maturity level. At this level, MDM is quantitatively managed. It is integrated with Business Intelligence, SOA, and BPM. MDM is leveraged in business process orchestration. Take an inventory using this MDM Maturity Model and see where you are in your journey to full MDM maturity with all the business benefits that accrue to organizations who have mastered their data for the benefit of all operational applications, business processes, and analytical systems. To learn more, Trevor Naidoo and I have written the Oracle MDM Maturity Model whitepaper. It’s free, so go ahead and download it and use it as you see fit.

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Webcast Q&A: Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter

- by kellsey.ruppel

Last Thursday we had the third webcast in our WebCenter in Action webcast series, "Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter", where customer Sean Mattson from HDS and Rob Vandenberg from Oracle Partner Lingotek shared how Oracle WebCenter is powering Hitachi Data System’s externally facing website and providing a seamless experience for their customers. In case you missed it, here's a recap of the Q&A. Sean Mattson, Hitachi Data Systems Q: Did you run into any issues in the deployment of the platform?A: There were some challenges, we were one of the first enterprise ‘on premise’ installations for Lingotek and our WebCenter platform also has a lot of custom features. There were a lot of iterations and back and forth working with Lingotek at first. We both helped each other, learned a lot and in the end managed to resolve all issues and roll out a very compelling solution for HDS. Q: What has been the biggest benefit your end users have seen?A: Being able to manage and govern the content lifecycle globally and centrally and at the same time enabling the field to update, review and publish the incremental content changes without a lot of touchpoints has helped us streamline and simplify the entire publishing process. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: I wouldn't say resistance as much as skepticism that we could actually deploy an automated and self publishing solution. Even if a solution is great, adoption of a new process can be a challenge and we are still pursuing our adoption targets. One of the most important aspects is to include lots of training and support materials and offer as much helpdesk type support as needed to get the field self sufficient and confident in the capabilities of the system. Rob Vandenberg, Lingotek Q: Are there any limitations regarding supported languages such as support for French Canadian and Indian languages?A: Lingotek supports all language pairs. Including right to left languages and double byte languages such as Chinese, Japanese and Korean Q: Is the Lingotek solution integrated with the new 11g release of WebCenter Sites? A: Yes! In fact, Lingotek is the first OVI partner for Oracle WebCenter Sites Q: Can translation memories help to improve the accuracy of machine translation?A: One of the greatest long term strategic benefits of using Lingotek is the accumulation of translation memories, or past human translations. These TMs can be used to "train" statistical machine translation engines to have higher and higher quality. This virtuous cycle is ongoing and will consistently improve both machine and human translations. Q: We have existing translation memories from previous work with our translation service provider. Can they be easily imported in to the Lingotek solution for re-use? Q: Yes, Lingotek is standards compliant. We support TM import in both the TMX and XLIFF formats. Q: If we use Lingotek as a service to do our professional translation and also use the Lingotek software solution, do we get the translation memories to give us a means of just translating future adds and changes ourselves? A: Yes, all the data is yours, always. Lingotek can provide both the integrated translation software as well as the professional translation services. All the content and translation memories are yours. Q: Can you give us an example of where community translation has proved to be successful?A: The key word here is community. If you have a community that cares about you, your content, and the rest of the community, then community translation can work for you. We've seen effective use cases in Product User Groups content, Support Communities, and other types of User Generated content, like wikis and blogs. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action! Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter from Oracle WebCenter

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Oracle Spatial and Graph – A year in review

- by Mandy Ho

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Why do I need two Instances in Windows Azure?

- by BuckWoody

Windows Azure as a Platform as a Service (PaaS) means that there are various components you can use in it to solve a problem: Compute “Roles” - Computers running an OS and optionally IIS - you can have more than one "Instance" of a given Role Storage - Blobs, Tables and Queues for Storage Other Services - Things like the Service Bus, Azure Connection Services, SQL Azure and Caching It’s important to understand that some of these services are Stateless and others maintain State. Stateless means (at least in this case) that a system might disappear from one physical location and appear elsewhere. You can think of this as a cashier at the front of a store. If you’re in line, a cashier might take his break, and another person might replace him. As long as the order proceeds, you as the customer aren’t really affected except for the few seconds it takes to change them out. The cashier function in this example is stateless. The Compute Role Instances in Windows Azure are Stateless. To upgrade hardware, because of a fault or many other reasons, a Compute Role's Instance might stop on one physical server, and another will pick it up. This is done through the controlling fabric that Windows Azure uses to manage the systems. It’s important to note that storage in Azure does maintain State. Your data will not simply disappear - it is maintained - in fact, it’s maintained three times in a single datacenter and all those copies are replicated to another for safety. Going back to our example, storage is similar to the cash register itself. Even though a cashier leaves, the record of your payment is maintained. So if a Compute Role Instance can disappear and re-appear, the things running on that first Instance would stop working. If you wrote your code in a Stateless way, then another Role Instance simply re-starts that transaction and keeps working, just like the other cashier in the example. But if you only have one Instance of a Role, then when the Role Instance is re-started, or when you need to upgrade your own code, you can face downtime, since there’s only one. That means you should deploy at least two of each Role Instance not only for scale to handle load, but so that the first “cashier” has someone to replace them when they disappear. It’s not just a good idea - to gain the Service Level Agreement (SLA) for our uptime in Azure it’s a requirement. We point this out right in the Management Portal when you deploy the application: (Click to enlarge) When you deploy a Role Instance you can also set the “Upgrade Domain”. Placing Roles on separate Upgrade Domains means that you have a continuous service whenever you upgrade (more on upgrades in another post) - the process looks like this for two Roles. This example covers the scenario for upgrade, so you have four roles total - One Web and one Worker running the "older" code, and one of each running the new code. In all those Roles you want at least two instances, and this example shows that you're covered for High Availability and upgrade paths: The take-away is this - always plan for forward-facing Roles to have at least two copies. For Worker Roles that do background processing, there are ways to architect around this number, but it does affect the SLA if you have only one.

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