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• Free and Innovative Website Analytics Tools

  Many people think of free web analytics in terms of Google Analytics, well, this is understandable given the big name that Google is. Unknown to many, there are numerous web analytics tools out there that are free and very innovative. These web statistics tools measure everything from real-time visitor tracking, to search engine traffic and user behavior.

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• Four Easy Ways to Save a Rocky CRM Relationship

  - by Divya Malik

   Today, I am pleased to introduce our guest blogger Luke Christianson. Luke is  an Application Sales rep based out of Minneapolis, MN.  You can find him on LinkedIn and follow him on Twitter. In any relationship, sooner or later, the excitement fades away.  The honeymoon period gives way to the old routines you had, before you committed to each other and you eventually begin doing things apart from one another.  I’m not talking about a marriage…  Well, I guess I am.Commitment to a CRM tool and building a deep and lasting relationship is not much different than the basics of a traditional love story.  After your controlled CRM pilot program, and maybe the National Sales Meeting where you couldn’t escape those three wonderful letters, CRM, you will soon find that if you haven’t designed an environment where it’s going to enable your reps to make more money, the relationship is doomed.   . If you’re currently in a dysfunctional CRM relationship, here are 4 simple tips to re-engaging users and getting that spark back. Shadow a Sales Rep:   Chances are you can find out exactly what is preventing your sales reps from using the application by simply watching how they go about their day.  Sales reps are driven by money, not by additional administrative duties.  Your system needs to be setup so that they can get the information they need quickly, facilitate making key updates and run their business out of one easy-to-use application.  Increase your sales team’s productivity by 5% automatically:    Cancel the weekly forecast calls with your reps and require them update their opportunities in CRM.  Something else that I’ve seen work extremely well, is when you do Monthly or Quarterly reviews, do not let your sales reps bring anything into the room with them; no spreadsheets, notebooks, or computers.  Everything they need to tell you should be able to be put into CRM and fully accessible by the Sales Manager at any time.  Tool time:      Make sure the tools that you have selected meet both your short-term goals and your long term goals.   You need tools that can adapt like your business does.  You probably can’t wait two months for an update to a picklist value or for the addition of a simple workflow rule.  Do you feel the tools that are in place can create the experience you want for your users? and finally, if all else fails... Keep It Simple, Stupid:     Do you really need to require 15 fields to create an Opportunity?  Do you need to clutter the interface with different reports that don’t add daily value?  Most CRM systems on the market today are flexible enough today that your admin could clean up most of the unnecessary interface ‘noise’ in a few hours.  If they're not, see #3. Every strong relationship can be tedious at times, you’ll fight and eventually make amends, you may even threaten to upgrade to a newer model…  But be patient and think about what you want to achieve and you’ll find a partner for life.

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• Google ouvre la beta d'Analytics Mobile App et sort deux SDK pour le Google Analytics des applications Android et iOS

  Google ouvre la beta d'Analytics Mobile App Le Google Analytics pour applications Android et iOS En juin, Google avait lancé une beta privée de « Mobile Analytics App », son service permettant à la fois d'évaluer l'audience des applications mobiles et différents éléments (versions, etc.). Cette beta est désormais disponible en version publique. Première amélioration qui accompagne cette arrivée, les deux SDK pour Android et iOS ont été entièrement refaits et simplifiés pour générer des rapports en 5 minutes. [IMG]http://ftp-developpez.com/gordon-fowler/GoogleAppAnalytics.png[/IMG] Des rapports qui contiennent à présent beaucoup plus ...

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• Une extension pour bloquer Google Analytics signée Google fonctionne avec Chrome, Firefox et Interne

  Une extension pour bloquer Google Analytics Signée Google fonctionne avec Chrome, Firefox et Internet Explorer : initiative sincère ou marketing ? Qui l'eut cru ? Google a imaginé une extension qui permet de bloquer Google Analytics, un de ses services d'analyse d'audiences proposés aux webmestres. Google Analytics se présente sous la forme d'un code JavaScript à insérer dans une page web et permet de collecter des informations sur les visiteurs? notamment sur la manière dont ils sont arrivés sur le site. Baptisée Analytics Opt-out Browser Add-on, l'extension permet de ne pas envoyer ces informations au propriétaire du site ? ni a priori à Goog...

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• CRM On Demand Disconnected Mobile Sales for Life Sciences (iSales) is available

  - by Richard Lefebvre

  The much awaited CRMOD Disconnected Mobile Sales for Life Sciences (iSales) is now available! Oracle CRM On Demand Disconnected Mobile Sales for Life Sciences provides a flexible CRM solution for the iPad platform. It provides world-class productivity for pharmaceutical sales in disconnected and connected environments. Take a look at the Product Data Sheet and contact your local CRM onDemand sales representative for further information.

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• Top 10 Reasons to Consider Open Source CRM

  <b>eCRM Guide: </b>"CRM solutions are just as reliable and can provide more bang for the buck than traditional proprietary CRM applications. So why should you consider open source CRM for your business? We found 10 good reasons."

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• PeopleSoft CRM 9.2 Release Value Proposition

  - by Race Bannon

  Oracle's PeopleSoft Customer Relationship Management (CRM) delivers solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria. With PeopleSoft CRM 9.2, organizations will be able to deploy a solution that delivers built-in best practices specific to your industry with a highly configurable, tightly integrated platform, ensuring that solutions will be fast to implement. The result is less configuration, less customization, and less integration. PeopleSoft Customer Relationship Management (CRM) is a world-class solution for organizations of every size and Oracle’s planned product roadmap for PeopleSoft applications is to deliver valuable, needed features for all of an organization’s constituents along three design principles — Simplicity, Productivity, and Lowered Total Cost of Ownership — as well as new application functionality as prioritized by our customers. The upcoming 9.2 release of PeopleSoft Customer Relationship Management focuses on these themes of Simplicity, Productivity, and Lower Total Cost of Ownership while also delivering robust new functionality to help your organization succeed. The recently published PeopleSoft CRM 9.2 Release Value Proposition provides overviews of the new features and enhancements planned for these applications for Release 9.2. This document offers customers a road map intended to help them assess the business benefits of upgrading to the 9.2 release while also helping them plan their IT projects and investments. (Link is to a My Oracle Support page, available to customers and partners.) Oracle continues to deliver enterprise-wide features that enhance our customer ownership experience and helps them run their businesses more efficiently and profitably. With the CRM 9.2 release, we continue to abide by this firm commitment we’ve made to our customers.

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• Spend Analytics on a Grand Scale

  - by jacqueline.coolidge(at)oracle.com

  The Wall St. Journal reports in Billions in Bloat Uncovered in Beltway that a recent study by Government Accountability Office (GAO) has released a massive study of several programs and agencies that cost U.S. taxpayers billions of dollars each year.  This report help save $100 to $200 Billion dollars by identifying duplicate spending and ineffective programs that can be consolidated or eliminated. Now, that is spend analytics on a massive scale! It remains to be seen how actionable that information will be.  Certainly, there have been studies before that identify wasteful spending.  But, it’s a great case of the power of business intelligence and spend analytics.   Many companies do find significant savings when they implement spend and procurement analytics. What makes for an excellent spend analysis? It should be: Objective and provide visibility across programs and/or divisions A cross functional analysis that links financial with performance metrics Prescriptive and actionable Spend and procurement analytics have been HOT during the economic downturn! I expect 2011 will see many more companies get serious about spend analytics and would love to hear from companies who are willing to share their experience.

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• Siebel CRM 8.1.1 Solutions

  Listen to George Jacob, Group Vice President, CRM Applications, discuss the new release of Siebel CRM 8.1.1. By empowering end customers and creating a consistent, engaging service experience, businesses are leveraging Siebel CRM 8.1.1 to garner high customer loyalty levels and improve business profitability in this tough economic environment. Tune in today!

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• Oracle E-Business Suite-CRM Release 12 Update

  Get the latest information about Oracle's E-Business Suite CRM from Steve Tonas, Sr. Director, EBS CRM Products. Hear about the future plans in the CRM area and why customers continue to upgrade and implement to this new release.

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• The 5 Most Important Analytics Stats

  While there are hundreds of different uses for a website analytics program, there are some that can quickly indicate whether your website has a heartbeat. Most likely providing these statistics would satisfy a customer asking how the website is doing, and for a customer that doesn't have analytics on their website, the potential to have these metrics should be enough to convince the customer that they need to install website analytics.

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• ?Siebel CRM??ipad??????????

  - by junko.ishikawa

  ????????CRM?????????Siebel CRM??ipad?????????? ????????? ?REST API????ipad??????????????????????????REST API???iPhone SDK??????Siebel CRM?ipad?????-????????????????? ???????????????????? ????????????????????????????????????????? ???????????????????????????????????????????? ???????????????????

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• How to use Google Analytics to track a development and production versions of the same site on different servers?

  - by Abe

  I have a website with two versions, one for production and one for development (testing new features). All of the code is under version control and the websites are on separate servers. Currently, I have the same Google Analytics Tracking code used on both sites. Since the code is under version control, it would be ideal to either have an if I am on production, use this code; else if on development server use that code clause. But I suspect that Google makes it easier to do something like this. I see that there are many ways to configure a GA tracking code, e.g. "a single domain" vs. "multiple top level domains". But it is not clear to me how to set this up. Also, if tracking code configured for a single domain has been on the development server, have I been picking up traffic to both sites, or does GA just ignore the second domain that I haven't registered?

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• Should I use the same Google Analytics code for my website and native mobile app?

  - by Drew

  My website is a forum. The native mobile app's only function is to access the forum and provide a better experience than can be provided through the browser. Given that the same content is being accessed, should I use the same Google Analytics tracking code? Or should I create a new property and select "Not a website" when it asks for the website? I was not able to find anything that discussed this and what would be best practice, given that the same content is being accessed. Thanks!

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• Is there a ways to see granular per-visit data in Google Analytics?

  - by jakub.g

  I've started using Google Analytics very recently and I'm a bit lost with the sea of options (have been using Sitemeter before for some time). I've clicked through the service a lot but couldn't find what I'm accustomed to. I can see multitude of aggregated statistics in GA like: charts of browser share lists of country share lists of most visited URLs within the page and so on, but I would actually like to analyze each of the visits themselves. Something like: User X, France, Chrome, 7 pageviews between 18:01 and 18:15, entered on a.htm and exited on b.htm User Y, UK, Firefox, 1 pageview at 18:20, entered on c.htm Is there an easy way to see the reports in this way (perhaps by clicking a link to a separate page to see that particular session's stats)? How to navigate there if so?

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• Why is my google translate data not showing up in analytics?

  - by learnvst

  I have a google translate widget on my website with gaTrack set to true and the correct gaId, but no translate events show up in analytics under content Events Overview after a week of the widget being live. The code snippet below was auto generated by the translate website, and works fine on the site. Any ideas why I'm not getting any translate events data? <li> <div id="google_translate_element"></div><script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', layout: google.translate.TranslateElement.InlineLayout.SIMPLE, gaTrack: true, gaId: 'UA-blahblah'}, 'google_translate_element'); } </script><script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </li>

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• Google analytics: how many visitors have visited n times?

  - by Riley

  I'm trying to guess how many loyal users I have by counting the number of people that have visited the site 10 times. How can I answer this question with Google Analytics? "Visitor Loyalty" is a tempting answer, but the label for loyalty is "Visits that were the visitor's nth visit," and I want something more like "Visitors that visited n times." For example, we have 40 visits in the "51-100" visit range, but I think that could be a single user who visited 91 times. Or two users who visited 71 times each. The whole chart makes a good logic puzzle (I wonder if there's a unique solution) but doesn't easily answer the question I have.

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• Why Wikipedia doesn't appear as a referral in Google Analytics' Traffic sources?

  - by Rober

  One of my clients has a website and got not spammy backlinks in a Wikipedia article. When I test it for SEO purposes with Google Analytics (from different IPs), apparently there is no referral information. On the Real-Time view my test visit is visible but with There is no data for this view in the referrals subview. And this visits appear as (direct) / (none) on the Traffic sources view. Wikipedia is not hiding in any way its links origin, since it is shown in the server visits log. Is Google ignoring Wikipedia as a referral? Am I missing anything else? Update: Now it works, several days after the link was active. Maybe something is detecting for how long the link was there so that it doesn't work just from the beggining, as a security measure? Many visits are actually not recorded.

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• How do I analyze vague Google Analytics data re traffic from Facebook?

  - by user6982

  We have one Facebook fan page and two personal profiles that could be sending traffic and then there are the many facebook pages of friends etc. I am also running an ad campaign from my FB account for my husband's business which has a link from his personal FB profile and his fan page. On Google analytics for his business we get the following referring sites from Facebook: /ajax/emu/end.php which is listed under facebook.com / referral /l.php (which is a not-found page at FB /ajax/emu/end.php which is listed under apps.facebook.com Both of the working links send me to the home page of my profile, which is the account I am working from to create and review the FB ad campaign that we are running. Is this info telling me any useful information at all? Is there a best practice for tracking and analyzing Facebook traffic that is a lot more granular? thanks!

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• The new Google Analytics - what new useful features have you found?

  - by Rob

  If you don't know already a new version of Google Analytics has just come out. On first initial views it doesn't seem like much of an improvement on the previous version. There's lot's linking to Google's social stats but I'm yet to see the value of that. Also it doesn't seem to make the best use of the important data, it's tending to push referral sites, keywords to the back and bring the less important data to the front. Is that a sign of things to come??? One feature I did find interesting was the visitors flow as it shows the visitors path through your site. What new features have you found useful/interesting?

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• Why does Google Analytics log a user logging in as an exit?

  - by Justin

  I have custom event tracking set up in Google Analytics that tracks when a visitor registers on the site. The tracking is working fine. However, GA is showing that 100% of users "exit" the site after registering. They aren't exiting however, they are just getting logged in. Is there some reason why a user creating a session by logging in would cause GA to lose track of the visitor and think a new user had arrived? Is there any way to prevent this?

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• How do I remove only some values of a URL parameter in Google Analytics?

  - by Iain Hallam

  I'm using Google Analytics on a DokuWiki site, which uses a URL parameter to decide what to do with the current page: /page is equivalent to: /page?do=show 1) I want to see some of these "modes", but mostly I'd like them counted as viewing the bare page URL itself. The following are the only ones I want to see separately: /page?do=login /page?do=backlinks /page?do=revisions /page?do=subscribe How do I collapse the unwanted modes to the page itself (/page)? 2) Some modes do something that should really not have a page attached, such as: /page1?do=sitemap /page2?do=sitemap How do I get these to show up without the page part (/?do=sitemap)? 3) What do I do with the search mode? Can I remove the page part from this too, and still find out which page people used the search function on? /page?do=search&id=query+text

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• How to track in Google Analytics registrations come from Google AdWords ads?

  - by automatix

  I created a campaign in Google AdWords and some ads in it and gave them URLs like mydomain.tld/registration/?utm_campaign=mycampaing&ad=x mydomain.tld/registration/?utm_campaign=mycampaing&ad=y mydomain.tld/registration/?utm_campaign=mycampaing&ad=z All ads lead to the registration page. A registration is a visit of the page mydomain.tld/registration-complited/?user={ID} So I can track the registrations in Google Analytics. I just go to Behavior -> Site Content -> All Pages and filter the pages to registration-complited. But how can I see, how many and which users have registered, after they came from an ad of a campaign, e.g. utm_campaign? And how can I also track this for a sigle ad of the campaign, e.g. x?

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• Analytics - how to tell where converted traffic came from?

  - by Eric

  I must be missing something obvious. I have Analytics set up with conversion tracking (goals), and I had 4 customers complete the goals yesterday. I'm trying to find out where those 4 customers came from (organic search? if organic, what keywords? etc) but I can't figure out how to do that in Adwords. When I click into the goal tracking overview, I see my 4 customers and it breaks it down so I see that 3 of them came from adwords (cpc) and 1 of them came from organic. I'd like to know exactly what ads brought the traffic and what keywords on the organic search led them to me. How can I do this? It seems like a simple request... but I can't figure it out... thanks for your help!

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• which way should I look at visits by region in Google Analytics?

  - by Drai

  I need to generate a report for only the Americas in Google Analytics. When I create an advanced segment that includes Continent Exactly Matching Americas I get one number, If I create the segment that includes sub-Continent region Includes America I get a slightly different number, And if I look at all visits but choose Demographicslocationand segment by sub-continent region I get yet a 3rd number! (Note: this is because it also includes Caribbean) All are only different by around 1% of traffic. What is the most accurate way to do this, or should I just pick a way and be consistent?

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