customer stories - Page 210

Oracle participó en el Expocontact14

- by Noelia Gomez

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Los pasados 27 y 28 de Mayo tuvo lugar el congreso Expocontact en el Museo del Traje. El congreso volvió a ser punto de encuentro de los mejores expertos y empresas líderes del sector Contact Center con una convocatoria de 700 asistentes. Oracle, además de patrocinador del evento, formó parte de la agenda con la ponencia de Victor López, Sales Consulting Director, CRM Orale Ibérica en la que explicó “Cómo pasar de atender a “gestionar experiencias” ”. En esta ponencia trasladó la importancia de la innovación tecnológica en el servicio al cliente ya que a través de este “puedes disponer del perfil completo de tu cliente” y hacer tu trabajo más ágil y funcional, comentaba Victor. Además, aprovechó para resaltar las mayores funcionalidades de las soluciones de CX (Customer Experience) de Oracle en la nube: “multicanal, móviles, integradas y flexibles”. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Además de las ponencias, la agenda contaba con una mesa redonda donde se debatió sobre la gestión integral del cliente desde una perspectiva global. La interacción de la audiencia fue clave durante las dos jornadas, pudiendo votar a las preguntas propuestas sobre las ponencias en directo y conociendo al momento los resultados, a través de una aplicación móvil. Algo que hizo constatar un mensaje clave para este sector: “saber escuchar al cliente” Conoce ya nuestras soluciones de CX aquí. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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It’s official – Red Gate is a great place to work!

- by red@work

At a glittering award ceremony last week, we found out that we’re officially the 14th best small company to work for in the whole of the UK! This is no mean feat, considering that about 1,000 companies enter the Sunday Times Top 100 best companies awards each year. Most of these are in the small companies category too. It's the fourth year in a row for us to be in the Top 100 list and we're tickled pink because the results are based on employee opinion. We’re particularly proud to be the best small company in Cambridge (in the whole of East Anglia, in fact) and the best small software development company in the entire UK. So how does it all work? Well, 90% of us took the time to answer over 70 questions on categories such as management, benefits, wellbeing, leadership, giving something back and what we think of Red Gate as a whole. It makes you think about every part of day to day working life and how you feel about it. Do you slightly or strongly agree or disagree that your manager motivates your to do your best every day, or that you have confidence in Red Gate's leaders, or that you’re not spending too much time working? It's great to see that we had one of the best scores in the country for the question "Do you think your company takes advantage of you?" We got particularly high scores for management, wellbeing and for giving something back too. A few of us got dressed up and headed to London for the awards; very excited about where we’d place but slightly nervous about having to get up on stage. There was a last minute hic up with a bow tie but the Managing Editor of the Sunday Times kindly stepped in to offer his assistance just before we had our official photo taken. We were nominated for two Special Recognition Awards. Despite not bringing them home this year, we're very proud to be nominated as there are only three nominations in each category. First we were up for the Training and Development award. Best Companies loved that we get together at lunchtimes to teach each other photography, cookery and French, as well as our book clubs and techie talks. And of course they liked our opportunities to go on training courses and to jet off to international conferences. Our other nomination was for the Wellbeing award. Best Companies loved our free food (and let’s face it, so do we). Porridge or bacon sandwiches for breakfast, a three course hot dinner, and free fruit and cereals all day long. If all that has an affect on the waistline then there are plenty of sporty activities for us all to get involved in, such as yoga, running or squash. Or if that’s not your thing then a relaxing massage helps us all to unwind every few months or so. The awards were hosted by news presenter Kate Silverton. She gave us a special mention during the ceremony for having great customer engagement as well as employee engagement, after we told her about Rodney Landrum (a Friend of Red Gate) tattooing our logo on his arm. We showed off our customised dinner jacket (thanks to Dom from Usability) with a flashing Red Gate logo on the back and she seemed suitability impressed. Back in the office the next day, we popped open the champagne and raised a glass to our success. Neil, our joint CEO, talked about how pleased he was with the award because it's based on the opinions of the people that count – us. You can read more about the Sunday Times awards here. By the way, we're still growing and are still hiring. If you’d like to keep up with our latest vacancies then why not follow us on Twitter at twitter.com/redgatecareers. Right now we're busy hiring in development, test, sales, product management, web development, and project management. Here's a link to our current job opportunities page – we'd love to hear from great people who are looking for a great place to work! After all, we're only great because of the people who work here. Post by: Alice Chapman

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Taking HRMS to the Cloud to Simplify Human Resources Management

- by HCM-Oracle

By Anke Mogannam With human capital management (HCM) a top-of-mind issue for executives in every industry, human resources (HR) organizations are poised to have their day in the sun—proving not just their administrative worth but their strategic value as well. To make good on that promise, however, HR must modernize. Indeed, if HR is to act as an agent of change—providing the swift reallocation of employees and the rapid absorption of employee data required for enterprises to shift course on a dime—it must first deal with the disruptive change at its own front door. And increasingly, that means choosing the right technology and human resources management system (HRMS) for managing the entire employee lifecycle. Unfortunately, for most organizations, this task has proved easier said than done. This is because while much has been written about advances in HRMS technology, until recently, most of those advances took the form of disparate on-premises solutions designed to serve very specific purposes. Although this may have resulted in key competencies in certain areas, it also meant that processes for core HR functions like payroll and benefits were being carried out in separate systems from those used for talent management, workforce optimization, training, and so on. With no integration—and no single system of record—processes were disconnected, ease of use was impeded, user experience was diminished, and vital data was left untapped. Today, however, that scenario has begun to change, and end-to-end cloud-based HCM solutions have moved from wished-for innovations to real-life solutions. Why, then, have HR organizations been so slow in adopting them? The answer—it would seem—is, “It’s complicated.” So complicated, in fact, that 45 percent of the respondents to PwC’s “Annual HR Technology Survey” (for 2013) reported having no formal HR software roadmap, and 40 percent stated that they “did not know” whether their organizations would be increasing their use of cloud or software as a service (SaaS) for HR. Clearly, HR organizations need help sorting through the morass of HR software options confronting them. But just as clearly, there’s an enormous opportunity awaiting those that do. The trick will come in charting a course that allows HR to leverage existing technology while investing in the cloud-based solutions that will deliver the end-to-end processes, easy-to-understand analytics, and superior adaptability required to simplify—and add value to—every aspect of employee management. The Opportunity therefore is to cut costs, drive Innovation, and increase engagement by moving to cloud-based HCM. Then you will benefit from one Interface, leverage many access points, and gain at-a-glance insight across your entire workforce. With many legacy on-premises HR systems not being efficient anymore and cloud-based, integrated systems that span the range of HR functions finally reaching maturity, the time is ripe for moving core HR to the cloud. Indeed, for the first time ever there are more HRMS replacement initiatives than HRMS upgrade initiatives under way, and the majority of them involve moving to the cloud per Cedar Crestone’s 2013-2014 HRMS survey. To learn how you can launch your own cloud HCM initiative and begin using HR to power the enterprise, visit Oracle HRMS in the Cloud and Oracle’s new customer 2 cloud program. Anke Mogannam brings more than 16 years of marketing and human capital management experience in the technology industries to her role at Oracle where she is part of the Human Capital Management applications marketing team. In that role, Anke drives content marketing, messaging, go-to-market activities, integrated marketing campaigns, and field enablement. Prior to joining Oracle, Anke held several roles in communications, marketing, HCM product strategy and product management at PeopleSoft, SAP, Workday and Saba. Follow her on Twitter @amogannam

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The Latest Major Release of AutoVue is Now Available!

- by Pam Petropoulos

Click here to read the full press release. To learn more about AutoVue 20.2, check out the What's New in AutoVue 20.2 Datasheet AutoVue 20.2 continues to set the standard for enterprise level visualization with Augmented Business Visualization, a new paradigm which reconciles information and business data from multiple sources into a single view, providing rich and actionable visual decision-making environments. The release also includes; capabilities that enhance end-to-end approval workflow; solutions to visually enable the mobile workforce; and support for the latest manufacturing and high tech formats. New capabilities in release 20.2 include: · Enhancements to the Augmented Business Visualization framework o Creation of 2D hotspots has been extended in 2D drawings, PDF and image files and can now be defined as regional boxes, rather than just text strings o New 3D Hotspot links in models and drawings. Parts or components of 3D models can be selected to create hotspot links. · Enhanced end-to-end approval workflows with digital stamping and batch stamping improvements · Solutions that visually enable the mobile workforce and extend enterprise visualization to mobile devices, including iPads through OVDI (Oracle Virtual Desktop Infrastructure) · Enhancements to AutoVue enterprise readiness: reliability and performance improvements, as well as security enhancements which adhere to Oracle’s Software Security Assurance standards · Timely support for new MCAD, ECAD, and Office formats · New 20.2 versions of AutoVue Document Print Services and Integration SDK (iSDK) · New Dutch language availability The press release also contains terrific supporting quotes from AutoVue customers and partners. “AutoVue’s stamping enhancements will greatly benefit our building permit management processes,” said Ties Kremer, Information Manager, Noordenveld Municipality, Netherlands. “The ability to batch stamp documents will speed up our approval processes, enable us to save time and money, and help us meet our regulatory compliance obligations.” “AutoVue provides our non-technical teams in marketing and sales with access to customer order requirements and supporting CAD documents and drawings,” said James Lim, Regional Technical Systems Manager at Molex Incorporated. “AutoVue 20.2 has enabled us to refine our quotation process, and reduce order errors.” “We are excited about our use of AutoVue’s Augmented Business Visualization framework, which will offer Meridian users enhanced access to related technical documentation,” said Edwin van Dijk, Director of Product Management, BlueCielo. “By including AutoVue’s new regional hotspot capabilities within BlueCielo Meridian Enterprise, the context of engineering information is carried over into the visual representation of complex assets, thereby helping us to improve productivity and operational excellence.”

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Easy Made Easier - Networking

- by dragonfly

In my last post, I highlighted the feature of the Appliance Manager Configurator to auto-fill some fields based on previous field values, including host names based on System Name and sequential IP addresses from the first IP address entered. This can make configuration a little faster and a little less subject to data entry errors, particularly if you are doing the configuration on the Oracle Database Appliance itself. The Oracle Database Appliance Appliance Manager Configurator is available for download here. But why would you download it, if it comes pre-installed on the Oracle Database Appliance? A common reason for customers interested in this new Engineered System is to get a good idea of how easy it is to configure. Beyond that, you can save the resulting configuration as a file, and use it on an Oracle Database Appliance. This allows you to verify the data entered in advance, and in the comfort of your office. In addition, the topic of this post is another strong reason to download and use the Appliance Manager Configurator prior to deploying your Oracle Database Appliance. The most common source of hiccups in deploying an Oracle Database Appliance, based on my experiences with a variety of customers, involves the network configuration. It is during Step 11, when network validation occurs, that these come to light, which is almost half way through the 24 total steps, and can be frustrating, whether it was a typo, DNS mis-configuration or IP address already in use. This is why I recommend as a best practice taking advantage of the Appliance Manager Configurator prior to deploying an Oracle Database Appliance. Why? Not only do you get the benefit of being able to double check your entries before you even start on the Oracle Database Appliance, you can also take advantage of the Network Validation step. This is the final step before you review all the data and can save it to a text file. It can be skipped, if you aren't ready or are not connected to the network that the Oracle Database Appliance will be on. My recommendation, though, is to run the Appliance Manager Configurator on your laptop, enter the data or re-load a previously saved file of the data, and then connect to the network that the Oracle Database Appliance will be on. Now run the Network Validation. It will check to make sure that the host names you entered are in DNS and do resolve to the IP addresses you specifiied. It will also ping the IP Addresses you specified, so that you can verify that no other machine is already using them (yes, that has happened at customer sites). After you have completed the validation, as seen in the screen shot below, you can review the results and move on to saving your settings to a file for use on your Oracle Database Appliance, or if there are errors, you can use the Back button to return to the appropriate screen and correct the data. Once you are satisfied with the Network Validation, just check the Skip/Ignore Network Validation checkbox at the top of the screen, then click Next. Is the Network Validation in the Appliance Manager Configurator required? No, but it can save you time later. I should also note that the Network Validation screen is not part of the Appliance Manager Configurator that currently ships on the Oracle Database Appliance, so this is the easiest way to verify your network configuration. I hope you are finding this series of posts useful. My next post will cover some aspects of the windowing environment that gets run by the 'startx' command on the Oracle Database Appliance, since this is needed to run the Appliance Manager Configurator via a direct connected monitor, keyboard and mouse, or via the ILOM. If it's been a while since you've used an OpenWindows environment, you'll want to check it out.

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Stale statistics on a newly created temporary table in a stored procedure can lead to poor performance

- by sqlworkshops

When you create a temporary table you expect a new table with no past history (statistics based on past existence), this is not true if you have less than 6 updates to the temporary table. This might lead to poor performance of queries which are sensitive to the content of temporary tables.I was optimizing SQL Server Performance at one of my customers who provides search functionality on their website. They use stored procedure with temporary table for the search. The performance of the search depended on who searched what in the past, option (recompile) by itself had no effect. Sometimes a simple search led to timeout because of non-optimal plan usage due to this behavior. This is not a plan caching issue rather temporary table statistics caching issue, which was part of the temporary object caching feature that was introduced in SQL Server 2005 and is also present in SQL Server 2008 and SQL Server 2012. In this customer case we implemented a workaround to avoid this issue (see below for example for workarounds).When temporary tables are cached, the statistics are not newly created rather cached from the past and updated based on automatic update statistics threshold. Caching temporary tables/objects is good for performance, but caching stale statistics from the past is not optimal.We can work around this issue by disabling temporary table caching by explicitly executing a DDL statement on the temporary table. One possibility is to execute an alter table statement, but this can lead to duplicate constraint name error on concurrent stored procedure execution. The other way to work around this is to create an index.I think there might be many customers in such a situation without knowing that stale statistics are being cached along with temporary table leading to poor performance.Ideal solution is to have more aggressive statistics update when the temporary table has less number of rows when temporary table caching is used. I will open a connect item to report this issue.Meanwhile you can mitigate the issue by creating an index on the temporary table. You can monitor active temporary tables using Windows Server Performance Monitor counter: SQL Server: General Statistics->Active Temp Tables. The script to understand the issue and the workaround is listed below:set nocount onset statistics time offset statistics io offdrop table tab7gocreate table tab7 (c1 int primary key clustered, c2 int, c3 char(200))gocreate index test on tab7(c2, c1, c3)gobegin trandeclare @i intset @i = 1while @i <= 50000begininsert into tab7 values (@i, 1, ‘a’)set @i = @i + 1endcommit trangoinsert into tab7 values (50001, 1, ‘a’)gocheckpointgodrop proc test_slowgocreate proc test_slow @i intasbegindeclare @j intcreate table #temp1 (c1 int primary key)insert into #temp1 (c1) select @iselect @j = t7.c1 from tab7 t7 inner join #temp1 t on (t7.c2 = t.c1)endgodbcc dropcleanbuffersset statistics time onset statistics io ongo–high reads as expected for parameter ’1'exec test_slow 1godbcc dropcleanbuffersgo–high reads that are not expected for parameter ’2'exec test_slow 2godrop proc test_with_recompilegocreate proc test_with_recompile @i intasbegindeclare @j intcreate table #temp1 (c1 int primary key)insert into #temp1 (c1) select @iselect @j = t7.c1 from tab7 t7 inner join #temp1 t on (t7.c2 = t.c1)option (recompile)endgodbcc dropcleanbuffersset statistics time onset statistics io ongo–high reads as expected for parameter ’1'exec test_with_recompile 1godbcc dropcleanbuffersgo–high reads that are not expected for parameter ’2'–low reads on 3rd execution as expected for parameter ’2'exec test_with_recompile 2godrop proc test_with_alter_table_recompilegocreate proc test_with_alter_table_recompile @i intasbegindeclare @j intcreate table #temp1 (c1 int primary key)–to avoid caching of temporary tables one can create a constraint–but this might lead to duplicate constraint name error on concurrent usagealter table #temp1 add constraint test123 unique(c1)insert into #temp1 (c1) select @iselect @j = t7.c1 from tab7 t7 inner join #temp1 t on (t7.c2 = t.c1)option (recompile)endgodbcc dropcleanbuffersset statistics time onset statistics io ongo–high reads as expected for parameter ’1'exec test_with_alter_table_recompile 1godbcc dropcleanbuffersgo–low reads as expected for parameter ’2'exec test_with_alter_table_recompile 2godrop proc test_with_index_recompilegocreate proc test_with_index_recompile @i intasbegindeclare @j intcreate table #temp1 (c1 int primary key)–to avoid caching of temporary tables one can create an indexcreate index test on #temp1(c1)insert into #temp1 (c1) select @iselect @j = t7.c1 from tab7 t7 inner join #temp1 t on (t7.c2 = t.c1)option (recompile)endgoset statistics time onset statistics io ondbcc dropcleanbuffersgo–high reads as expected for parameter ’1'exec test_with_index_recompile 1godbcc dropcleanbuffersgo–low reads as expected for parameter ’2'exec test_with_index_recompile 2go

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PowerShell Script To Find Where SharePoint 2007 Features Are Activated

- by Brian T. Jackett

Recently I posted a script to find where SharePoint 2010 Features Are Activated. I built the original version to use SharePoint 2010 PowerShell commandlets as that saved me a number of steps for filtering and gathering features at each level. If there was ever demand for a 2007 version I could modify the script to handle that by using the object model instead of commandlets. Just the other week a fellow SharePoint PFE Jason Gallicchio had a customer asking about a version for SharePoint 2007. With a little bit of work I was able to convert the script to work against SharePoint 2007. Solution Below is the converted script that works against a SharePoint 2007 farm. Note: There appears to be a bug with the 2007 version that does not give accurate results against a SharePoint 2010 farm. I ran the 2007 version against a 2010 farm and got fewer results than my 2010 version of the script. Discussing with some fellow PFEs I think the discrepancy may be due to sandboxed features, a new concept in SharePoint 2010. I have not had enough time to test or confirm. For the time being only use the 2007 version script against SharePoint 2007 farms and the 2010 version against SharePoint 2010 farms. Note: This script is not optimized for medium to large farms. In my testing it took 1-3 minutes to recurse through my demo environment. This script is provided as-is with no warranty. Run this in a smaller dev / test environment first. 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 028 029 030 031 032 033 034 035 036 037 038 039 040 041 042 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 058 059 060 061 062 063 064 065 066 067 068 069 070 function Get-SPFeatureActivated { # see full script for help info, removed for formatting [CmdletBinding()] param( [Parameter(position = 1, valueFromPipeline=$true)] [string] $Identity )#end param Begin { # load SharePoint assembly to access object model [void][System.Reflection.Assembly]::LoadWithPartialName("Microsoft.SharePoint") # declare empty array to hold results. Will add custom member for Url to show where activated at on objects returned from Get-SPFeature. $results = @() $params = @{} } Process { if([string]::IsNullOrEmpty($Identity) -eq $false) { $params = @{Identity = $Identity} } # create hashtable of farm features to lookup definition ids later $farm = [Microsoft.SharePoint.Administration.SPFarm]::Local # check farm features $results += ($farm.FeatureDefinitions | Where-Object {$_.Scope -eq "Farm"} | Where-Object {[string]::IsNullOrEmpty($Identity) -or ($_.DisplayName -eq $Identity)} | % {Add-Member -InputObject $_ -MemberType noteproperty -Name Url -Value ([string]::Empty) -PassThru} | Select-Object -Property Scope, DisplayName, Id, Url) # check web application features $contentWebAppServices = $farm.services | ? {$_.typename -like "Windows SharePoint Services Web Application"} foreach($webApp in $contentWebAppServices.WebApplications) { $results += ($webApp.Features | Select-Object -ExpandProperty Definition | Where-Object {[string]::IsNullOrEmpty($Identity) -or ($_.DisplayName -eq $Identity)} | % {Add-Member -InputObject $_ -MemberType noteproperty -Name Url -Value $webApp.GetResponseUri(0).AbsoluteUri -PassThru} | Select-Object -Property Scope, DisplayName, Id, Url) # check site collection features in current web app foreach($site in ($webApp.Sites)) { $results += ($site.Features | Select-Object -ExpandProperty Definition | Where-Object {[string]::IsNullOrEmpty($Identity) -or ($_.DisplayName -eq $Identity)} | % {Add-Member -InputObject $_ -MemberType noteproperty -Name Url -Value $site.Url -PassThru} | Select-Object -Property Scope, DisplayName, Id, Url) # check site features in current site collection foreach($web in ($site.AllWebs)) { $results += ($web.Features | Select-Object -ExpandProperty Definition | Where-Object {[string]::IsNullOrEmpty($Identity) -or ($_.DisplayName -eq $Identity)} | % {Add-Member -InputObject $_ -MemberType noteproperty -Name Url -Value $web.Url -PassThru} | Select-Object -Property Scope, DisplayName, Id, Url) $web.Dispose() } $site.Dispose() } } } End { $results } } #end Get-SPFeatureActivated Get-SPFeatureActivated Conclusion I have posted this script to the TechNet Script Repository (click here). As always I appreciate any feedback on scripts. If anyone is motivated to run this 2007 version script against a SharePoint 2010 to see if they find any differences in number of features reported versus what they get with the 2010 version script I’d love to hear from you. -Frog Out

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October 2013 Fusion Middleware (FMW) Proactive Patches released

- by PCat

We are glad to announce that the following Fusion Middleware (FMW) Proactive patches were released on October 15, 2013.Bundle PatchesBundle patches are collections of controlled, well tested critical bug fixes for a specific product which may include security contents and occasionally minor enhancements. These are cumulative in nature meaning the latest bundle patch in a particular series includes the contents of the previous bundle patches released. A suite bundle patch is an aggregation of multiple product bundle patches that are part of a product suite. Oracle Identity Management Suite Bundle Patch 11.1.1.5.5 consisting of Oracle Identity Manager (OIM) 11.1.1.5.9 bundle patch Oracle Access Manager (OAM) 11.1.1.5.6 bundle patch. Oracle Adaptive Access Manager (OAAM) 11.1.1.5.2 bundle patch. Oracle Entitlement Server (OES) 11.1.1.5.4 bundle patch. Oracle Identity Management Suite Bundle Patch 11.1.2.0.4 consisting of Oracle Access Manager (OAM) 11.1.2.0.4 bundle patch. Oracle Adaptive Access Manager (OAAM) 11.1.2.0.2 bundle patch. Oracle Entitlement Server (OES) 11.1.2.0.2 bundle patch. Oracle Identity Analytics (OIA ) 11.1.1.5.6 bundle patch. Oracle GlassFish Server (OGFS) 2.1.1.22, 3.0.1.8 and 3.1.2.7 bundle patches. Oracle iPlanet Web Server (OiWS) 7.0.18 bundle patch Oracle SOA Suite (SOA) 11.1.1.7.1 bundle patch Oracle WebCenter Portal (WCP) 11.1.1.8.1 bundle patch Sun Role Manager (SRM) 4.1.7 and 5.0.3.2 bundle patches. Patch Set Updates (PSU)Patch Set Updates (PSU) are collections of well controlled, well tested critical bug fixes for a specific product that have been proven in customer environments. PSUs may include security contents but no enhancements are included. These are cumulative in nature meaning the latest PSU in a particular series includes the contents of the previous PSUs released. Oracle Exalogic 2.0.3.0.4 Physical Linux x86-64 and 2.0.4.0.4 Physical Solaris x86-64 PSUs. Oracle WebLogic Server 10.3.6.0.6 and 12.1.1.0.6 PSUs. Critical Patch Update (CPU)The Critical Patch Update program is Oracle's quarterly release of security fixes.The following additional patches were released as part of Oracle's Critical Patch Update program: Oracle JDeveloper 11.1.2.3.0, 11.1.2.4.0 and 12.1.2.0.0 Oracle Outside In Technology 8.4.0 and 8.4.1 Oracle Portal 11.1.1.6.0 Oracle Security Service 11.1.1.6.0, 11.1.1.7.0 and 12.1.2.0.0 Oracle WebCache 11.1.1.6.0 and 11.1.1.7.0 Oracle WebCenter Content 10.1.3.5.1, 11.1.1.6.0, 11.1.1.7.0 and 11.1.1.8.0 Oracle WebServices 10.1.3.5.0 and 11.1.1.6.0 For more information: Master Notes on Fusion Middleware Proactive Patching PSU and CPU October 2013 Availability Document Critical Patch Update Advisory - October 2013

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Managing Operational Risk of Financial Services Processes – part 2/2

- by Sanjeev Sharma

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} In my earlier blog post, I had described the factors that lead to compliance complexity of financial services processes. In this post, I will outline the business implications of the increasing process compliance complexity and the specific role of BPM in addressing the operational risk reduction objectives of regulatory compliance. First, let’s look at the business implications of increasing complexity of process compliance for financial institutions: · Increased time and cost of compliance due to duplication of effort in conforming to regulatory requirements due to process changes driven by evolving regulatory mandates, shifting business priorities or internal/external audit requirements · Delays in audit reporting due to quality issues in reconciling non-standard process KPIs and integrity concerns arising from the need to rely on multiple data sources for a given process Next, let’s consider some approaches to managing the operational risk of business processes. Financial institutions considering reducing operational risk of their processes, generally speaking, have two choices: · Rip-and-replace existing applications with new off-the shelf applications. · Extend capabilities of existing applications by modeling their data and process interactions, with other applications or user-channels, outside of the application boundary using BPM. The benefit of the first approach is that compliance with new regulatory requirements would be embedded within the boundaries of these applications. However pre-built compliance of any packaged application or custom-built application should not be mistaken as a one-shot fix for future compliance needs. The reason is that business needs and regulatory requirements inevitably out grow end-to-end capabilities of even the most comprehensive packaged or custom-built business application. Thus, processes that originally resided within the application will eventually spill outside the application boundary. It is precisely at such hand-offs between applications or between overlaying processes where vulnerabilities arise to unknown and accidental faults that potentially result in errors and lead to partial or total failure. The gist of the above argument is that processes which reside outside application boundaries, in other words, span multiple applications constitute a latent operational risk that spans the end-to-end value chain. For instance, distortion of data flowing from an account-opening application to a credit-rating system if left un-checked renders compliance with “KYC” policies void even when the “KYC” checklist was enforced at the time of data capture by the account-opening application. Oracle Business Process Management is enabling financial institutions to lower operational risk of such process ”gaps” for Financial Services processes including “Customer On-boarding”, “Quote-to-Contract”, “Deposit/Loan Origination”, “Trade Exceptions”, “Interest Claim Tracking” etc.. If you are faced with a similar challenge and need any guidance on the same feel free to drop me a note.

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Reaching to the Holy Grail of Data Management

- by Irem Radzik

Pervasive, continuous access to trusted data. That’s the ultimate goal of data management. It enables to leverage data as an asset to create value for customers and the organization. It creates the strong foundation needed to move the business forward. How you get there is also critical. As with all IT initiatives using high performance solutions with low cost of ownership is another key requirement in today’s IT world. Oracle's data integration product strategy focuses on helping customers achieve this ultimate goal with high performance and low TCO. At OpenWorld, we will be showing how Oracle Data Integration products help you reach your data management goals, considering new trends in information management, such as big data and cloud computing. We will also provide an update on the latest product releases, such as Oracle GoldenGate 11gR2. If you will be at OpenWorld, please join us on Monday Oct 1st 10:45am at Moscone West – 3005 to hear our VP of Product Development, Brad Adelberg, present "Future Strategy, Direction, and Roadmap of Oracle’s Data Integration Platform". The Data Integration track at OpenWorld covers variety of topics and speakers. In addition to product management of Oracle GoldenGate, Oracle Data Integrator, and Enteprise Data Quality presenting product updates and roadmap, we have several customer panels and stand-alone sessions featuring select customers such as St. Jude Medical, Raymond James, Aderas, Turkcell, Paychex, Comcast, Ticketmaster, Bank of America and more. You can see an overview of Data Integration sessions here. If you are not able to attend OpenWorld, please check out our latest resources for Data Integration and Oracle GoldenGate. In the coming weeks you will see more blogs about our products’ new capabilities and what to expect at OpenWorld. I hope to see you at OpenWorld and stay in touch via our future blogs. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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Where Twitter Stands Heading Into 2013

- by Mike Stiles

As Twitter continued throughout 2012 to be a stage on which global politics and culture played itself out, the company itself underwent some adjustments that give us a good indication of what users and brands can expect from the platform in 2013. The power of the network did anything but fade. Celebrities continued to use it to connect one-on-one. Even the Pope signed on this year. It continued to fuel revolutions. It played an exponentially large factor in this US Presidential election. And around the world, the freedom to speak was challenged as users were fired, sued, sometimes even jailed for their tweets. Expect more of the same in 2013, as Twitter has entrenched itself, for individuals, causes and brands, as the fastest, easiest, most efficient way to message the masses so some measure of impact can come from it. It’s changed everything, and it’s not finished. These fun facts reveal the position of strength with which Twitter enters 2013: It now generates a billion tweets every 2.5 days It has 500 million+ users The average Twitter user has tweeted 307 times 32% of everyone using the Internet uses Twitter It’s expected to bring in $540 million in ad revenue by 2014 11 new accounts are created every second High-level Executive Summary: people love it, people use it, and they’re going to keep loving and using it. Whether or not outside developers love it is a different matter. 2012 marked a shift from welcoming the third party support that played at least some role in Twitter being so warmly embraced, to discouraging anything that replicates what Twitter can do itself…or plans to do itself. It’s not the open playground it once was. Now Twitter must spend 2013 proving it can innovate in-house and keep us just as entranced. Likewise, Twitter is distancing itself from Facebook. Images from the #1 platform’s Instagram don’t work on Twitter anymore, and Twitter’s rolling out their own photo filter product. Where the two have lived in a “plenty of room for everybody” symbiosis up to now, 2013 could see the giants ramping up a full-on rivalry. Twitter is exhibiting a deliberate strategy. Updates have centered on more visually appealing search results, and making finding and sharing content easier. Deals have been cut with some media entities so their content stands out. CEO Dick Costolo has said tweets aren’t the attraction, they’re what leads you to content. Twitter aims to be a key distributor of media and info. Add the addition of former News Corp. President Peter Chernin to the board, and their hashtag landing page experience for events, and their media behemoth ambitions get pretty clear. There are challenges ahead and Costolo has also laid those out; entry into China, figuring out how to have Twitter deliver both comprehensive and relevant, targeted experiences, and the visualization of big data. What does this mean for corporations? They can expect a more media-rich evolution and growing emphases on imagery. They can expect more opportunities to create great media content and leverage Twitter for its distribution. And they can expect new ways to surface in searches. Are brands diving in? 56% of customer tweets to companies get completely and totally ignored. Ugh. A study Twitter recently conducted with Compete shows people who see tweets from retailers are more likely to buy a product. And, the more retailer tweets they see, the more likely they are to purchase on the retail site. As more of those tweets point to engaging media content from the brand, the results should get even better. Twitter appears ready for 2013. Enterprise brands have some work to do. @mikestilesPhoto Stuart Miles, freedigitalphotos.net

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The Social Enterprise: Gangnam Style

- by Mike Stiles

Are only small and medium businesses able to put social strategies in place, generate consistent, compelling content for customers, and be nimble enough to listen and respond to the social communities they build? Or are enterprise organizations eagerly and effectively adopting social as well? It depends on whom inside the organization you ask. A study from Attensity looked at who “gets” social inside enterprise organizations. The results were unsurprising. Mostly, Generation X and Y employees who came of age with social as part of their lives and as a key communications vehicle understand it. Imagine being a 25-year-old at a company that bans employees from accessing Facebook at work. You may as well tell them they can’t use phones and must do all calculations on an abacus. To them, such policy is absent of real-world logic and signals to them the organization is destined to be the victim of an up-and-comer. After that, it’s senior management that gets social. You don’t get to be in senior management without reading a few things and paying attention. Most senior managers are well aware of the impact social has had and will have, though they may be unsure of what to do about it. The better ones will utilize those on the inside who do inherently know how to communicate and build virtual relationships using social. The very best will get the past out of the way for these social innovators, so the new communications can be enacted minus counterproductive dictums, double-clutching, meeting-creep, and all the other fading internal practices that water down content and impede change. Organizationally, the Attensity study found 81% of enterprise companies believe failing to embrace social will result in their being left behind. Yet our old friend fear still has many captive in its clutches. 79% feel overwhelmed by the volume of social data available, something a social technology partner with goal-oriented analytics expertise could go a long way toward alleviating. Then there’s the fear of social having a negative impact. This comes from a lack of belief in the product, the customer service, or both. The public uses social not to go out and slay brands. They’re using it to be honest. If the fear is that honesty will reflect badly on the brand, the brand has much bigger, broader problems than what happens on Facebook. Sadly, most enterprise organizations still see social as a megaphone, a one-way channel with which to hit people with ads. They either don’t understand social relationships, or don’t want any. The truly unenlightened manager will always say, “We help them by selling them our stuff.” “Brand affinity” is a term, it’s just not one assigned much value in enterprise organizations. Which brings us to Psy, the Korean performer whose Internet video phenom “Gangnam Style,” as of this writing, has been viewed 438,550,238 times on YouTube. It’s bigger than anything a brand will probably ever publish. Most brands would never have seen the point of making or publishing it. But a funny thing happened on the way to Internet success. The video literally doubled the stock price of Psy’s father’s software firm. NH Investment and Securities said, "The positive sentiment has attracted investors just because of the fact the company is owned by Psy's father and uncle.” The company wasn’t mentioned or seen in the video in any way, yet reaped tangible rewards just for being tangentially associated with it. Imagine your brand being visibly and directly responsible for such a smash and tell me it’s worthless. When enterprise organizations embrace the value of igniting passions, making people happier, solving their problems, informing them, helping them have fun, etc., then they will have fully embraced social, and will reap the brand affinity rewards of heightened awareness, brand loyalty and yes, sales.

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My .NET Technology picks for 2011

- by shiju

My Technology predictions for 2011 Cloud computing and Mobile application development will be the hottest trends for 2011. I hope that Windows Azure will be very hot in year 2011 and lot of cloud computing adoption will be happen with Windows Azure on 2011. Web application scalability will be the big challenge for Architects in the next year and architecture approaches like CQRS will get some attention on next year. Architects will look on different options for web application scalability and adoption of NoSQL and Document databases will be more in the year 2011. The following are the my technology picks for .Net stack Windows Azure Windows Azure will be one of the hottest technologies of 2011. Adoption of Cloud and Windows Azure will get big attention on next year. The Windows Azure platform is a flexible cloud–computing platform that lets you focus on solving business problems and addressing customer needs. No need to invest upfront on expensive infrastructure. Pay only for what you use, scale up when you need capacity and pull it back when you don’t. We handle all the patches and maintenance — all in a secure environment with over 99.9% uptime. Silverlight 5 Silverlight is becoming a common technology for variety of development platforms. You can develop Silverlight applications for web, desktop and windows phone. The new Silverlight 5 beta will be available during the starting quarter of the next year with new capabilities and lot of new features. Silverlight 5 will be powerful development platform for both web-based business apps and rich media solutions. We can expect final version of Silverlight 5 on end of 2011. Windows Phone 7 Development Tools Mobile application development will be very hot in year 2011 and Windows Phone 7 will be one of the hottest technologies of next year. You can get introduction on Windows Phone 7 Development Tools from somasegar’s blog post and MSDN documentation available from here. EF Code First I am a big fan of Entity Framework’s Code First approach and hope that Code First approach will attract more people onto Entity Framework 4. EF Code First lets you focus on domain model which will enable Domain-Driven Development for applications. I hope that DDD fans will love the EF Code First approach. The Entity Framework 4 now supports three types of approaches and these will attract different types of developer audience. ASP.NET MVC 3 The ASP.NET MVC 3 will be the hottest technology of Microsoft web stack on the next year. ASP.NET developers will widely move to the ASP.NET MVC Framework from their WebForms development. The new Razor view engine is great and it will increase the adoption of ASP.NET MVC 3. Razor the will improve the productivity when working with ASP.NET MVC 3 Views. You can build great web applications using ASP.NET MVC 3 and jQuery with better maintainability, generation of clean HTML and even better performance. In my opinion, the best technology stack for web development is ASP.NET MVC 3 and Entity Framework 4 Code First as ORM. On the next year, you can expect more articles from my blog on ASP.NET MVC 3 and Entity Framework 4 Code First. RavenDB NoSQL and Document databases will get more attention on the coming year and RavenDB will be the most notable document database in the .NET stack. RavenDB is an Open Source (with a commercial option) document database for the .NET/Windows platform developed by Ayende Rahien. RavenDB is .NET focused document database which comes with a fully functional .NET client API and supports LINQ. I have written few articles on RavenDB and you can read it from here. Managed Extensibility Framework (MEF) Many people didn't realized the power of MEF. The MEF lets you create extensible applications and provides a great solution for the runtime extensibility problem. I hope that .NET developers will more adopt the MEF on the next year for their .NET applications. You can get an excellent introduction on MEF from Anoop Madhusudanan’s blog post MEF or Managed Extensibility Framework – Creating a Zoo and Animals

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Security Access Control With Solaris Virtualization

- by Thierry Manfe-Oracle

Numerous Solaris customers consolidate multiple applications or servers on a single platform. The resulting configuration consists of many environments hosted on a single infrastructure and security constraints sometimes exist between these environments. Recently, a customer consolidated many virtual machines belonging to both their Intranet and Extranet on a pair of SPARC Solaris servers interconnected through Infiniband. Virtual Machines were mapped to Solaris Zones and one security constraint was to prevent SSH connections between the Intranet and the Extranet. This case study gives us the opportunity to understand how the Oracle Solaris Network Virtualization Technology —a.k.a. Project Crossbow— can be used to control outbound traffic from Solaris Zones. Solaris Zones from both the Intranet and Extranet use an Infiniband network to access a ZFS Storage Appliance that exports NFS shares. Solaris global zones on both SPARC servers mount iSCSI LU exported by the Storage Appliance. Non-global zones are installed on these iSCSI LU. With no security hardening, if an Extranet zone gets compromised, the attacker could try to use the Storage Appliance as a gateway to the Intranet zones, or even worse, to the global zones as all the zones are reachable from this node. One solution consists in using Solaris Network Virtualization Technology to stop outbound SSH traffic from the Solaris Zones. The virtualized network stack provides per-network link flows. A flow classifies network traffic on a specific link. As an example, on the network link used by a Solaris Zone to connect to the Infiniband, a flow can be created for TCP traffic on port 22, thereby a flow for the ssh traffic. A bandwidth can be specified for that flow and, if set to zero, the traffic is blocked. Last but not least, flows are created from the global zone, which means that even with root privileges in a Solaris zone an attacker cannot disable or delete a flow. With the flow approach, the outbound traffic of a Solaris zone is controlled from outside the zone. Schema 1 describes the new network setting once the security has been put in place. Here are the instructions to create a Crossbow flow as used in Schema 1 : (GZ)# zoneadm -z zonename halt ...halts the Solaris Zone. (GZ)# flowadm add-flow -l iblink -a transport=TCP,remote_port=22 -p maxbw=0 sshFilter ...creates a flow on the IB partition "iblink" used by the zone to connect to the Infiniband. This IB partition can be identified by intersecting the output of the commands 'zonecfg -z zonename info net' and 'dladm show-part'. The flow is created on port 22, for the TCP traffic with a zero maximum bandwidth. The name given to the flow is "sshFilter". (GZ)# zoneadm -z zonename boot ...restarts the Solaris zone now that the flow is in place.Solaris Zones and Solaris Network Virtualization enable SSH access control on Infiniband (and on Ethernet) without the extra cost of a firewall. With this approach, no change is required on the Infiniband switch. All the security enforcements are put in place at the Solaris level, minimizing the impact on the overall infrastructure. The Crossbow flows come in addition to many other security controls available with Oracle Solaris such as IPFilter and Role Based Access Control, and that can be used to tackle security challenges.

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eSTEP Newsletter November 2012

- by mseika

Dear Partners,We would like to inform you that the November '12 issue of our Newsletter is now available.The issue contains information to the following topics: News from CorpOracle Celebrates 25 Years of SPARC Innovation; IDC White Papers Finds Growing Customer Comfort with Oracle Solaris Operating System; Oracle Buys Instantis; Pillar Axiom OpenWorld Highlights; Announcement Oracle Solaris 11.1 Availability (data sheet, new features, FAQ's, corporate pages, internal blog, download links, Oracle shop); Announcing StorageTek VSM 6; Announcement Oracle Solaris Cluster 4.1 Availability (new features, FAQ's, cluster corp page, download site, shop for media); Announcement: Oracle Database Appliance 2.4 patch update becomes available Technical SectionOracle White papers on SPARC SuperCluster; Understanding Parallel Execution; With LTFS, Tape is Gaining Storage Ground with additional link to How to Create Oracle Solaris 11 Zones with Oracle Enterprise Manager Ops Center; Provisioning Capabilities of Oracle Enterprise Ops Center Manager 12c; Maximizing your SPARC T4 Oracle Solaris Application Performance with the following articles: SPARC T4 Servers Set World Record on Siebel CRM 8.1.1.4 Benchmark, SPARC T4-Based Highly Scalable Solutions Posts New World Record on SPECjEnterprise2010 Benchmark, SPARC T4 Server Delivers Outstanding Performance on Oracle Business Intelligence Enterprise Edition 11g; Oracle SUN ZFS Storage Appliance Reference Architecture for VMware vSphere4; Why 4K? - George Wilson's ZFS Day Talk; Pillar Axiom 600 with connected subjects: Oracle Introduces Pillar Axiom Release 5 Storage System Software, Driving down the high cost of Storage, This Provisioning with Pilar Axiom 600, Pillar Axiom 600- System overview and architecture; Migrate to Oracle;s SPARC Systems; Top 5 Reasons to Migrate to Oracle's SPARC Systems Learning & EventsRecently delivered Techcasts: Learning Paths; Oracle Database 11g: Database Administration (New) - Learning Path; Webcast: Drill Down on Disaster Recovery; What are Oracle Users Doing to Improve Availability and Disaster Recovery; SAP NetWeaver and Oracle Exadata Database Machine ReferencesARTstor Selects Oracle’s Sun ZFS Storage 7420 Appliances To Support Rapidly Growing Digital Image Library, Scottish Widows Cuts Sales Administration 20%, Reduces Time to Prepare Reports by 75%, and Achieves Return on Investment in First Year, Oracle's CRM Cloud Service Powers Innovation: Applications on Demand; Technology on Demand, How toHow to Migrate Your Data to Oracle Solaris 11 Using Shadow Migration; Using svcbundle to Create SMF Manifests and Profiles in Oracle Solaris 11; How to prepare a Sun ZFS Storage Appliance to Serve as a Storage Devise with Oracle Enterprise Manager Ops Center 12c; Command Summary: Basic Operations with the Image Packaging System In Oracle Solaris 11; How to Update to Oracle Solaris 11.1 Using the Image Packaging System, How to Migrate Oracle Database from Oracle Solaris 8 to Oracle Solaris 11; Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster; Ease the Chaos with Automated Patching: Oracle Enterprise Manager Cloud Control 12c; Book excerpt: Oracle Exalogic Elastic Cloud HandbookYou find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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Oracle ZS3 Contest for Partners: Share an unforgettable experience at the Teatro Alla Scala in Milan

- by Claudia Caramelli-Oracle

12.00 Dear valued Partner, We are pleased to launch a partner contest exclusive to our partners dedicated to promoting and selling Oracle Systems! You are essential to the success of Oracle and we want to recognize your contribution and effort in driving Oracle Storage to the market. To show our appreciation we are delighted to announce a contest, giving the winners the opportunity to attend a roundtable chaired by Senior Oracle Executives and spend an unforgettable evening at the magnificent Teatro Alla Scala in Milan, followed by a stay at the Grand Hotel et de Milan, courtesy of Oracle. Recognition will be given to 12 partner companies (10 VARs & 2 VADs) who will be recognized for their ZFS storage booking achievement in the broad market between June 1st and July 18th 2014. Criteria of Eligibility A minimum deal value of $30k is required for qualification Partners who are wholly or partially owned by a public sector organization are not eligible for participation Winners The winning VARs will be: The highest ZS3 or ZBA bookings achievers by COB on July 18th, 2014 in each Oracle EMEA region (1) The highest Oracle on Oracle (2) ZS3 or ZBA bookings achievers by COB on July 18th, 2014 in each Oracle EMEA region The winning VADs (3) will be: The highest ZS3 or ZBA bookings achiever by COB on July 18th 2014 in EMEA The highest Oracle on Oracle (2) ZS3 or ZBA bookings achiever by COB on July 18th 2014 in EMEA The Prize Winners will be invited to participate to a roundtable chaired by Oracle on Monday September 8th 2014 in Milan and to be guests of Oracle in the evening of September 8th, 2014 at the Teatro Alla Scala. The evening will comprise of a private tour of the Scala museum, cocktail reception at the elegant museum rooms and attending the performance by the renowned Soprano, Maria Agresta. Our guests will then retire for the evening to the Grand Hotel et de Milan, courtesy of Oracle. Oracle shall be the final arbiter in selecting the winners and all winners will be notified via their Oracle account manager.Full details about the contest, expenses covered by Oracle and timetable of events can be found on the Oracle EMEA Hardware (Servers & Storage) Partner Community workspace (FY15 Q1 ZFS Partner Contest). Remember: access to the community workspace requires membership. If you are not a member please register here. Good Luck!! For more information, please contact Sasan Moaveni. (1) Two VAR winners for each EMEA region – Eastern Europe & CIS, Middle East & Africa, South Europe, North Europe, UK/Ireland & Israel - as per the criteria outlined above (2) Oracle on Oracle, in this instance, means ZS3 or ZBA storage attached to DB or DB options, Engineered Systems or Sparc servers sold to the same customer by the same partner within the contest timelines.(3) Two VAD winners, one for each of the criteria outlined above, will be selected from across EMEA. Normal 0 14 false false false IT X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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We have our standards, and we need them

- by Tony Davis

The presenter suddenly broke off. He was midway through his section on how to apply to the relational database the Continuous Delivery techniques that allowed for rapid-fire rounds of development and refactoring, while always retaining a “production-ready” state. He sighed deeply and then launched into an astonishing diatribe against Database Administrators, much of his frustration directed toward Oracle DBAs, in particular. In broad strokes, he painted the picture of a brave new deployment philosophy being frustratingly shackled by the relational database, and by especially by the attitudes of the guardians of these databases. DBAs, he said, shunned change and “still favored tools I’d have been embarrassed to use in the ’80′s“. DBAs, Oracle DBAs especially, were more attached to their vendor than to their employer, since the former was the primary source of their career longevity and spectacular remuneration. He contended that someone could produce the best IDE or tool in the world for Oracle DBAs and yet none of them would give a stuff, unless it happened to come from the “mother ship”. I sat blinking in astonishment at the speaker’s vehemence, and glanced around nervously. Nobody in the audience disagreed, and a few nodded in assent. Although the primary target of the outburst was the Oracle DBA, it made me wonder. Are we who work with SQL Server, database professionals or merely SQL Server fanbois? Do DBAs, in general, have an image problem? Is it a good career-move to be seen to be holding onto a particular product by the whites of our knuckles, to the exclusion of all else? If we seek a broad, open-minded, knowledge of our chosen technology, the database, and are blessed with merely mortal powers of learning, then we like standards. Vendors of RDBMSs generally don’t conform to standards by instinct, but by customer demand. Microsoft has made great strides to adopt the international SQL Standards, where possible, thanks to considerable lobbying by the community. The implementation of Window functions is a great example. There is still work to do, though. SQL Server, for example, has an unusable version of the Information Schema. One cast-iron rule of any RDBMS is that we must be able to query the metadata using the same language that we use to query the data, i.e. SQL, and we do this by running queries against the INFORMATION_SCHEMA views. Developers who’ve attempted to apply a standard query that works on MySQL, or some other database, but doesn’t produce the expected results on SQL Server are advised to shun the Standards-based approach in favor of the vendor-specific one, using the catalog views. The argument behind this is sound and well-documented, and of course we all use those catalog views, out of necessity. And yet, as database professionals, committed to supporting the best databases for the business, whatever they are now and in the future, surely our heart should sink somewhat when we advocate a vendor specific approach, to a developer struggling with something as simple as writing a guard clause. And when we read messages on the Microsoft documentation informing us that we shouldn’t rely on INFORMATION_SCHEMA to identify reliably the schema of an object, in SQL Server!

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SQL to select random mix of rows fairly [migrated]

- by Matt Sieker

Here's my problem: I have a set of tables in a database populated with data from a client that contains product information. In addition to the basic product information, there is also information about the manufacturer, and categories for those products (a product can be in one or more categories). These categories are then referred to as "Product Categories", and which stores these products are available at. These tables are updated once a week from a feed from the customer. Since for our purposes, some of the product categories are the same, or closely related for our purposes, there is another level of categories called "General Categories", a general category can have one or more product categories. For the scope of these tables, here's some rough numbers: Data Tables: Products: 475,000 Manufacturers: 1300 Stores: 150 General Categories: 245 Product Categories: 500 Mapping Tables: Product Category -> Product: 655,000 Stores -> Products: 50,000,000 Now, for the actual problem: As part of our software, we need to select n random products, given a store and a general category. However, we also need to ensure a good mix of manufacturers, as in some categories, a single manufacturer dominates the results, and selecting rows at random causes the results to strongly favor that manufacturer. The solution that is currently in place, works for most cases, involves selecting all of the rows that match the store and category criteria, partition them on manufacturer, and include their row number from within their partition, then select from that where the row number for that manufacturer is less than n, and use ROWCOUNT to clamp the total rows returned to n. This query looks something like this: SET ROWCOUNT 6 select p.Id, GeneralCategory_Id, Product_Id, ISNULL(m.DisplayName, m.Name) AS Vendor, MSRP, MemberPrice, FamilyImageName from (select p.Id, gc.Id GeneralCategory_Id, p.Id Product_Id, ctp.Store_id, Manufacturer_id, ROW_NUMBER() OVER (PARTITION BY Manufacturer_id ORDER BY NEWID()) AS 'VendorOrder', MSRP, MemberPrice, FamilyImageName from GeneralCategory gc inner join GeneralCategoriesToProductCategories gctpc ON gc.Id=gctpc.GeneralCategory_Id inner join ProductCategoryToProduct pctp on gctpc.ProductCategory_Id = pctp.ProductCategory_Id inner join Product p on p.Id = pctp.Product_Id inner join StoreToProduct ctp on p.Id = ctp.Product_id where gc.Id = @GeneralCategory and ctp.Store_id=@StoreId and p.Active=1 and p.MemberPrice >0) p inner join Manufacturer m on m.Id = p.Manufacturer_id where VendorOrder <=6 order by NEWID() SET ROWCOUNT 0 (I've tried to somewhat format it to make it cleaner, but I don't think it really helps) Running this query with an execution plan shows that for the majority of these tables, it's doing a Clustered Index Seek. There are two operations that take up roughly 90% of the time: Index Seek (Nonclustered) on StoreToProduct: 17%. This table just contains the key of the store, and the key of the product. It seems that NHibernate decided not to make a composite key when making this table, but I'm not concerned about this at this point, as compared to the other seek... Clustered Index Seek on Product: 69%. I really have no clue how I could make this one more performant. On categories without a lot of products, performance is acceptable (<50ms), however larger categories can take a few hundred ms, with the largest category taking 3s (which has about 170k products). It seems I have two ways to go from this point: Somehow optimize the existing query and table indices to lower the query time. As almost every expensive operation is already a clustered index scan, I don't know what could be done there. The inner query could be tuned to not return all of the possible rows for that category, but I am unsure how to do this, and maintain the requirements (random products, with a good mix of manufacturers) Denormalize this data for the purpose of this query when doing the once a week import. However, I am unsure how to do this and maintain the requirements. Does anyone have any input on either of these items?

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Violation of the DRY Principle

- by Onorio Catenacci

I am sure there's a name for this anti-pattern somewhere; however I am not familiar enough with the anti-pattern literature to know it. Consider the following scenario: or0 is a member function in a class. For better or worse, it's heavily dependent on class member variables. Programmer A comes along and needs functionality like or0 but rather than calling or0, Programmer A copies and renames the entire class. I'm guessing that she doesn't call or0 because, as I say, it's heavily dependent on member variables for its functionality. Or maybe she's a junior programmer and doesn't know how to call it from other code. So now we've got or0 and c0 (c for copy). I can't completely fault Programmer A for this approach--we all get under tight deadlines and we hack code to get work done. Several programmers maintain or0 so it's now version orN. c0 is now version cN. Unfortunately most of the programmers that maintained the class containing or0 seemed to be completely unaware of c0--which is one of the strongest arguments I can think of for the wisdom of the DRY principle. And there may also have been independent maintainance of the code in c. Either way it appears that or0 and c0 were maintained independent of each other. And, joy and happiness, an error is occurring in cN that does not occur in orN. So I have a few questions: 1.) Is there a name for this anti-pattern? I've seen this happen so often I'd find it hard to believe this is not a named anti-pattern. 2.) I can see a few alternatives: a.) Fix orN to take a parameter that specifies the values of all the member variables it needs. Then modify cN to call orN with all of the needed parameters passed in. b.) Try to manually port fixes from orN to cN. (Mind you I don't want to do this but it is a realistic possibility.) c.) Recopy orN to cN--again, yuck but I list it for sake of completeness. d.) Try to figure out where cN is broken and then repair it independently of orN. Alternative a seems like the best fix in the long term but I doubt the customer will let me implement it. Never time or money to fix things right but always time and money to repair the same problem 40 or 50 times, right? Can anyone suggest other approaches I may not have considered? If you were in my place, which approach would you take? If there are other questions and answers here along these lines, please post links to them. I don't mind removing this question if it's a dupe but my searching hasn't turned up anything that addresses this question yet. EDIT: Thanks everyone for all the thoughtful responses. I asked about a name for the anti-pattern so I could research it further on my own. I'm surprised this particular bad coding practice doesn't seem to have a "canonical" name for it.

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Does every project benefit from written specifications?

- by nikie

I know this is holy war territory, so please read the question to the end before answering. There are many cases where written specifications make a lot of sense. For example, if you're a contractor and you want to get paid, you need written specs. If you're working in a team with 20 persons, you need written specs. If you're writing a programming language compiler or interpreter (and it's not perl), you'll usually write a formal specification. I don't doubt that there are many more cases where written specifications are a really good idea. I just think that there are cases where there's so little benefit in written specs, that it doesn't outweigh the costs of writing and maintaining them. EDIT: The close votes say that "it is difficult to say what is asked here", so let me clarify: The usefulness of written, detailed specifications is often claimed like a dogma. (If you want examples, look at the comments.) But I don't see the use of them for the kind of development I'm doing. So what is asked here is: How would written specifications help me? Background information: I work for a small company that's developing vertical market software. If our product is easier to use and has better performance than the competition, it sells. If it's harder to use, even if it behaves 100% as the specification says, it doesn't sell. So there are no "external forces" for having written specs. The advantage would have to be somewhere in the development process. Now, I can see how frozen specifications would make a developer's life easier. But we'll never have frozen specs. If we see in the middle of development that feature X is not intuitive to use the way it's specified, then we can only choose between changing the specification or developing a product that won't sell. You'll probably ask by now: How do you know when you're done? Well, we're continually improving our product. The competition does the same. So (hopefully) we're never done. We keep improving the software, and when we reach a point when the benefits of the improvements we've added since the last release outweigh the costs of an update, we create a new release that is then tested, localized, documented and deployed. This also means that there's rarely any schedule pressure. Nobody has to do overtime to make a deadline. If the feature isn't done by the time we want to release the next version, it'll simply go into the next version. The next question might be: How do your developers know what they're supposed to implement? The answer is: They have a lot of domain knowledge. They know the customers business well enough, so a high-level description of the feature (or even just the problem that the customer needs solved) is enough to implement it. If it's not clear, the developer creates a few fake screens to get feedback from marketing/management or customers, but this is nowhere near the level of detail of actual specifications. This might be inefficient for larger teams, but for a small team with low turnover it works quite well. It has the additional benefit that the developer in question often comes up with a better solution than the person writing the specs might have. This question is already getting very long, but let me address one last point: Testing. Like I said in the beginning, if our software behaves 100% like the spec says, it still can be crap. In fact, if it's so unintuitive that you need a spec to know how to test it, it probably is crap. It makes sense to have fixed, written tests for some core functionality and for regression bugs, but again, this is nowhere near a full written spec of how the software should behave when. The main test is: hand the software to a user who doesn't know it yet and tell him to use the new feature X. If she can figure out how to use it and it works, it works.

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Monitoring Windows Azure Service Bus Endpoint with BizTalk 360?

- by Michael Stephenson

I'm currently working with a customer who is undergoing an initiative to expose some of their line of business applications to external partners and SAAS applications and as part of this we have been looking at using the Windows Azure Service Bus. For the first part of the project we were focused on some synchronous request response scenarios where an external application would use the Service Bus relay functionality to get data from some internal applications. When we were looking at the operational monitoring side of the solution it was obvious that although most of the normal server monitoring capabilities would be required for the on premise components we would have to look at new approaches to validate that the operation of the service from outside of the organization was working as expected. A number of months ago one of my colleagues Elton Stoneman wrote about an approach I have introduced with a number of clients in the past where we implement a diagnostics service in each service component we build. This service would allow us to make a call which would flex some of the working parts of the system to prove it was working within any SLA. This approach is discussed on the following article: http://geekswithblogs.net/EltonStoneman/archive/2011/12/12/the-value-of-a-diagnostics-service.aspx In our solution we wanted to take the same approach but we had to consider that the service clients were external to the service. We also had to consider that by going through Windows Azure Service Bus it's not that easy to make most of your standard monitoring solutions just give you an easy way to do this. In a previous article I have described how you can use BizTalk 360 to monitor things using a custom extension to the Web Endpoint Manager and I felt that we could use this approach to provide an excellent way to monitor our service bus endpoint. The previous article is available on the following link: http://geekswithblogs.net/michaelstephenson/archive/2012/09/12/150696.aspx The Monitoring Solution BizTalk 360 currently has an easy way to hook up the endpoint manager to a url which it will then call and if a successful response is returned it then considers the endpoint to be in a healthy state. We would take advantage of this by creating an ASP.net web page which would be called by BizTalk 360 and behind this page we would implement the functionality to call the diagnostics service on our Service Bus endpoint. The ASP.net page could include logic to work out how to handle the response from the diagnostics service. For example if the overall result of the diagnostics service was successful but the call to the diagnostics service was longer than a certain amount of time then we could return an error and indicate the service is taking too long. The following diagram illustrates the monitoring pattern. The diagnostics service which is hosted in the line of business application allows us to ping a simple message through the Azure Service Bus relay to the WCF services in the LOB application and we they get a response back indicating that the service is working fine. To implement this I used the exact same approach I described in my previous post to create a custom web page which calls the diagnostics service and then it would return an HTTP response code which would depend on the error condition returned or a 200 if it was successful. One of the limitations of this approach is that the competing consumer pattern for listening to messages from service bus means that you cannot guarantee which server would process your diagnostics check message but with BizTalk 360 you could simply add multiple endpoint checks so that it could access the individual on-premise web servers directly to ensure that each server is working fine and then check that messages can also be processed through the cloud. Conclusion It took me about 15 minutes to get a proof of concept of this up and running which was able to monitor our web services which had been exposed via Windows Azure Service Bus. I was then able to inherit all of the monitoring benefits of BizTalk 360 to provide an enterprise class monitoring solution for our cloud enabled API.

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Shrinking a Linux OEL 6 virtual Box image (vdi) hosted on Windows 7

- by AndyBaker

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Recently for a customer demonstration there was a requirement to build a virtual box image with Oracle Enterprise Manager Cloud Control 12c. This meant installing OEL Linux 6 as well as creating an 11gr2 database and Oracle Enterprise Manager Cloud Control 12c on a single virtual box. Storage was sized at 300Gb using dynamically allocated storage for the virtual box and about 10Gb was used for Linux and the initial build. After copying over all the binaries and performing all the installations the virtual box became in the region of 80Gb used size on the host operating system, however internally it only really needed around 20Gb. This meant 60Gb had been used when copying over all the binaries and although now free was not returned to the host operating system due to the growth of the virtual box storage '.vdi' file. Once the ‘vdi’ storage had grown it is not shrunk automatically afterwards. Space is always tight on the laptop so it was desirable to shrink the virtual box back to a minimal size and here is the process that was followed. Install 'zerofree' Linux package into the OEL6 virtual box The RPM was downloaded and installed from a site similar to below; http://rpm.pbone.net/index.php3/stat/4/idpl/12548724/com/zerofree-1.0.1-5.el5.i386.rpm.html A simple internet search for ’zerofree Linux rpm’ was easy to perform and find the required rpm. Execute 'zerofree' package on the desired Linux file system To execute this package the desired file system needs to be mounted read only. The following steps outline this process. As root: # umount /u01 As root:# mount –o ro –t ext4 /u01 NOTE: The –o is options and the –t is the file system type found in the /etc/fstab. Next run zerofree against the required storage, this is located by a simple ‘df –h’ command to see the device associated with the mount. As root:# zerofree –v /dev/sda11 NOTE: This takes a while to run but the ‘-v’ option gives feedback on the process. What does Zerofree do? Zerofree’s purpose is to go through the file system and zero out any unused sectors on the volume so that the later stages can shrink the virtual box storage obtaining the free space back. When zerofree has completed the virtual box can be shutdown as the last stage is performed on the physical host where the virtual box vdi files are located. Compact the virtual box ‘.vdi’ files The final stage is to get virtual box to shrink back the storage that has been correctly flagged as free space after executing zerofree. On the physical host in this case a windows 7 laptop a DOS window was opened. At the prompt the first step is to put the virtual box binaries onto the PATH. C:\ >echo %PATH% The above shows the current value of the PATH environment variable. C:\ >set PATH=%PATH%;c:\program files\Oracle\Virtual Box; The above adds onto the existing path the virtual box binary location. C:\>cd c:\Users\xxxx\OEL6.1 The above changes directory to where the VDI files are located for the required virtual box machine. C:\Users\xxxxx\OEL6.1>VBoxManage.exe modifyhd zzzzzz.vdi compact NOTE: The zzzzzz.vdi is the name of the required vdi file to shrink. Finally the above command is executed to perform the compact operation on the ‘.vdi’ file(s). This also takes a long time to complete but shrinks the VDI file back to a minimum size. In the case of the demonstration virtual box OEM12c this reduced the virtual box to 20Gb from 80Gb which was a great outcome to achieve.

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Using HTML5 Today part 3– Using Polyfills

- by Steve Albers

Shims helps when adding semantic tags to older IE browsers, but there is a huge range of other new HTML5 features that having varying support on browsers. Polyfills are JavaScript code and/or browser plug-ins that can provide older or less featured browsers with API support. The best polyfills will detect the whether the current browser has native support, and only adds the functionality if necessary. The Douglas Crockford JSON2.js library is an example of this approach: if the browser already supports the JSON object, nothing changes. If JSON is not available, the library adds a JSON property in the global object. This approach provides some big benefits: It lets you add great new HTML5 features to your web sites sooner. It lets the developer focus on writing to the up-and-coming standard rather than proprietary APIs. Where most one-off legacy code fixes tends to break down over time, well done polyfills will stop executing over time (as customer browsers natively support the feature) meaning polyfill code may not need to be tested against new browsers since they will execute the native methods instead. Your should also remember that Polyfills represent an entirely separate code path (and sometimes plug-in) that requires testing for support. Also Polyfills tend to run on older browsers, which often have slower JavaScript performance. As a result you might find that performance on older browsers is not comparable. When looking for Polyfills you can start by checking the Modernizr GitHub wiki or the HTML5 Please site. For an example of a polyfill consider a page that writes a few geometric shapes on a <canvas> <script src="jquery-1.7.1.min.js"><script> <script> $(document).ready(function () { drawCanvas(); }); function drawCanvas() { var context = $("canvas")[0].getContext('2d'); //background context.fillStyle = "#8B0000"; context.fillRect(5, 5, 300, 100); // emptybox context.strokeStyle = "#B0C4DE"; context.lineWidth = 4; context.strokeRect(20, 15, 80, 80); // circle context.arc(160, 55, 40, 0, Math.PI * 2, false); context.fillStyle = "#4B0082"; context.fill(); </script> The result is a simple static canvas with a box & a circle: …to enable this functionality on a pre-canvas browser we can find a polyfill. A check on html5please.com references FlashCanvas. Pull down the zip and extract the files (flashcanvas.js, flash10canvas.swf, etc) to a directory on your site. Then based on the documentation you need to add a single line to your original HTML file: <!--[if lt IE 9]><script src="flashcanvas.js"></script><![endif]—> …and you have canvas functionality! The IE conditional comments ensure that the library is only loaded in browsers where it is useful, improving page load & processing time. Like all Polyfills, you should test to verify the functionality matches your expectations across browsers you need to support. For instance the Flash Canvas home page advertises 70% support of HTML5 Canvas spec tests.

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Oracle Executive Strategy Brief: Enterprise-Grade Cloud Applications

- by B Shashikumar

Cloud Computing has clearly evolved into one of the dominant secular trends in the industry. Organizations are looking to the cloud to change how they buy and consume IT. And its no longer about just lower up-front costs. The cloud promises to deliver greater agility and free up resources to focus on innovation versus running and maintaining systems. But are organizations actually realizing these benefits? The full promise of cloud is not being realized by customers who entrust their business to multiple niche cloud providers. While almost 9 out of 10 companies expect more IT agility with cloud, only 47% are actually getting it (Source: 2011 State of Cloud Survey by Symantec). These niche cloud customers have also seen the promises of lower costs, efficiency gains, improved security, and compliance go unfulfilled. Having one cloud provider for customer relationship management (CRM) and another for human capital management (HCM), and then trying to glue these proprietary systems together while integrating to a back-office financial system can add to complexity and long-term costs. Completing a business process or generating an integrated report is cumbersome, and leverages incomplete data. Why can’t niche cloud providers deliver on the full promise of cloud? It’s simple: you still need to complete business processes. You still need reporting that enables you to take action using data from multiple systems. You still have to comply with SOX and other industry regulations. These requirements don’t go away just because you deploy in the cloud. Delivering lower up-front costs by enabling customers to buy software as a service (SaaS) is the easy part. To get real value that lasts longer than your quarterly report, it’s important to realize the benefits of cloud without compromising on functionality and while having the right level of control and flexibility. This is the true promise of cloud. Oracle’s cloud strategy centers around delivering the benefits of cloud—without compromise. We uniquely empower our customers with complete solutions and choice. From the richest functionality to integrated reporting and great user experience. It’s all available in the cloud. And it works not just with other Oracle cloud applications, but with your existing Oracle and third-party systems as well. This helps protect your current investments and extend their value as you journey to the cloud. We’ve made the necessary investments not only in our applications but also in the underlying technology that makes it all run—from the platform down to the hardware and operating system. We make it all. And we’ve engineered it to work together and be highly optimized for our customers, in the cloud. With Oracle enterprise-grade cloud applications, you get the benefits of cloud plus more power, more choice, and more confidence. Read more about how you can realize the true advantage of Cloud with Oracle Enterprise-grade Cloud applications in the Oracle Executive Strategy Brief here. You can also attend an Oracle Cloud Conference event at a city near you. Register here.

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Drive

- by erikanollwebb

Picking up where we left off, let's summarize. People have both intrinsic motivation and extrinsic motivation, and whether reward works depends a bit on what you are rewarding. Rewards don't decreased intrinsic motivation provided you know what you are getting and why, and when you reward high performance. But as anyone who has watched the great animation of Dan Pink's TED talk knows, even that doesn't tell the whole story. Although people may not be less intrinsically motivated by rewards, the impact of rewards on actual performance is a really odd questions. Larger rewards don't necessarily lead to better performance and in fact, some times lead to worse performance. Pink argues that people are driven and engaged when they have autonomy, mastery and purpose. If they can self-direct and can be good at what they do and have a sense of purpose for what they are doing, they show the highest engagement. (Personally, I would add progress to the list. My experience is that if you have autonomy, mastery and a sense of purpose but don't get a feeling that you are making any progress day to day, your level of engagement will drop rapidly.) So Pink is arguing if we could set up work so that people have a sense of purpose in what they do, have some autonomy and the ability to build mastery, you'll have better companies. And that's probably true in a lot of ways, but there's a problem. Sometimes, you have things you need to do but maybe you don't really want to do. Or that you don't really see the point of. Or that doesn't have a lot of value to you at the end of the day. Then what does a company do? Let me give you an example. I've worked on some customer relationship management (CRM) tools over the years and done user research with sales people to try and understand their world. And there's a funny thing about sales tools in CRM. Sometimes what the company wants a sales person to do is at odds with what a sales person thinks is useful to them. For example, companies would like to know who a sales person talked to at the company and the person level. They'd like to know what they talked about, when, and whether the deals closed. Those metrics would help you build a better sales force and understand what works and what does not. But sales people see that as busy work that doesn't add any value to their ability to sell. So you have a sales person who has a lot of autonomy, they like to do things that improve their ability to sell and they usually feel a sense of purpose--the group is trying to make a quota! That quota will help the company succeed! But then you have tasks that they don't think fit into that equation. The company would like to know more about what makes them successful and get metrics on what they do and frankly, have a record of what they do in case they leave, but the sales person thinks it's a waste of time to put all that information into a sales application. They have drive, just not for all the things the company would like. You could punish them for not entering the information, or you could try to reward them for doing it, but you still have an imperfect model of engagement. Ideally, you'd like them to want to do it. If they want to do it, if they are motivated to do it, then the company wins. If *something* about it is rewarding to them, then they are more engaged and more likely to do it. So the question becomes, how do you create that interest to do something?

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