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  • ArchBeat Link-o-Rama for November 27, 2012

    - by Bob Rhubart
    Eventing Hello World | Ronald van Luttikhuizen Oracle ACE Director Ronald van Luttikhuizen shares the slides, source code, and other information from his recent presentation at the DOAG conference in Nürnberg. How to Create Virtual Directory in Weblogic Server | Zeeshan Baig Oracle ACE Zeeshan Baig shows you how in six easy steps. ADF Mobile - Secured Web Service Access | Andrejus Baranovskis "There are good tutorials how to consume open Web Service in ADF Mobile," says Oracle ACE Director Andrejus Baranovskis, "but in practice almost every Web Service exposed for the mobile must be secured - who wants to expose open Web Service on the public internet?" His blog post will set you on the right course. How-to: Starting with Oracle Service Bus | Dr. Frank Munz Dr. Frank Munz shares advice and resources for those interested in getting started with Oracle Service Bus. One-Stop Shop for Oracle Webcasts Webcasts can be a great way to get information about Oracle products without having to go cross-eyed reading yet another document off your computer screen. Oracle's new Webcast Center offers selectable filtering to make it easy to get to the information you want. Yes, you have to register to gain access, but that process is quick, and with over 200 webcasts to choose from you know you'll find useful content. Thought for the Day "There is only one thing more painful than learning from experience and that is not learning from experience." — Archibald MacLeish (May 7, 1892 – April 20, 1982) Source: SoftwareQuotes.com

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  • Architectural and Design Challenges with SOA

    With all of the hype about service oriented architecture (SOA) primarily through the use of web services, not much has been said about potential issues of using SOA in the design of an application. I am personally a fan of SOA, but it is not the solution for every application. Proper evaluation should be done on all requirements and use cases prior to deciding to go down the SOA road. It is important to consider how your application/service will handle the following perils as it executes. Example Challenges of SOA Network Connectivity Issues Handling Connectivity Issues Longer Processing/Transaction Times How many of us have had issues visiting our favorite web sites from time to time? The same issue will occur when using service based architecture especially if it is implemented using web services. Forcing applications to access services via a network connection introduces a lot of new failure points to the application. Potential failure points include: DNS issues, network hardware issues, remote server issues, and the lack of physical network connections. When network connectivity issues do occur, how are the service clients are implemented is very important. Should the client wait and poll the service until it is accessible again? If so what is the maximum wait time or number of attempts it should retry. Due to the fact of services being distributed across a network automatically increase the responsiveness of client applications due to the fact that processing time must now also include time to send and receive messages from called services. This could add nanoseconds to minutes per each request based on network load and server usage of the service provider. If speed highly desirable quality attribute then I would consider creating components that are hosted where the client application is located. References: Rader, Dave. (2002). Overcoming Web Services Challenges with Smart Design: http://soa.sys-con.com/node/39458

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  • Removing mdadm array and converting to regular disks while preserving data

    - by Jeffrey Kevin Pry
    I have a 6 disk (2TB each) mdadm RAID 5 volume created in Ubuntu 12.04 Server. However, I'm moving to a different solution and want to "unraid" my disks but keep the data. Only 50% is in use. From what I can surmise I basically have to do this recursively for each physical disk. Fail the disk Format the failed disk Move a portion of files to the new disk. Reshape the array Shrink the logical volume md0 This seems like a very time consuming process. Is there an easier way to do this (automatically perhaps) without buying new disks to temporarily hold the data? I am also aware that during this processing my RAID volume will be degraded and vulnerable the entire time. I am not too concerned about this and will be using battery backup and moving the most important files off first. Thank you for your help!

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  • Confused about implementing Single Responsibility Principle

    - by HichemSeeSharp
    Please bear with me if the question looks not well structured. To put you in the context of my issue: I am building an application that invoices vehicles stay duration in a parking. In addition to the stay service there are some other services. Each service has its own calculation logic. Here is an illustration (please correct me if the design is wrong): public abstract class Service { public int Id { get; set; } public bool IsActivated { get; set; } public string Name { get; set } public decimal Price { get; set; } } public class VehicleService : Service { //MTM : many to many public virtual ICollection<MTMVehicleService> Vehicles { get; set; } } public class StayService : VehicleService { } public class Vehicle { public int Id { get; set; } public string ChassisNumber { get; set; } public DateTime? EntryDate { get; set; } public DateTime? DeliveryDate { get; set; } //... public virtual ICollection<MTMVehicleService> Services{ get; set; } } Now, I am focusing on the stay service as an example: I would like to know at invoicing time which class(es) would be responsible for generating the invoice item for the service and for each vehicle? This should calculate the duration cost knowing that the duration could be invoiced partially so the like is as follows: not yet invoiced stay days * stay price per day. At this moment I have InvoiceItemsGenerator do everything but I am aware that there is a better design.

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  • Tell Us Once&ndash;Final Phase goes live

    - by BizTalk Visionary
    Yesterday the final phase of ‘Tell Us Once’ went live. This completes the 4 1/2 year journey Solidsoft started on this cross government project with the addition of full electronic distribution of data and the most import piece – access for the citizen to use the service on-line. Tell Us Once (TUO) is the award-winning, cross-government programme that lets people inform central government and local authorities just once of a birth or death. In service in over 95% of councils in England, Scotland and Wales, it provides a permanent solution to the long-standing and frustrating issue of people having to notify the government multiple times. Several years ago, research showed that people had to make up to 44 contacts when reporting a death to government bodies and their local authority. The TUO service is offered as a face-to-face interview by the local authority or by telephone to a dedicated telephony service run by the Department for Work and Pensions (DWP). and a  now a TUO online service for death. From the bereavement section of the  Direct Gov web site the citizen is able to ‘enrich’ the standard death registration data to allow the ‘Tell Us Once’ system inform the various government departments about the death. These include the local council, DVLA, DWP, Passport service and HMRC. For the record this is an excellent example of how an SME working with a large SI partner can deliver success for government in a responsive and agile manner. For me personally it is a proud moment in which a vision I started with a very small team was followed through, extended and finally delivered by an excellent team at Solidsoft.

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  • Explicitly pass context object versus injecting with IoC

    - by SonOfPirate
    I have a layered service application where the service layer delegates operations into the domain layer for execution. Many of these operations need to know the context under which they are operation. (The context included the identity of the current user, culture information, etc. received from the caller.) For example, I have an API method that returns a list of announcements. The list is based on the current user's role and each announcement is localized to their culture. The API is a thin-facade that delegates to an Application Service in my domain layer. The Application Service method obviously needs to know the context of the current request/operation as another call to the same API from another user should result in a different list. Within this method, we also have logging that uses some of the context information so we a clear understanding of the context when the operation was performed (this is especially useful if something goes wrong.) While this is a contrived example, in the real world, my Application Services will coordinate operations with many collaborative components, any number of them also needing the context information. My choice is to pass the context to the Application Service which would then pass it with any calls to collaborators or have the IoC container satisfy the dependency the Application Service and any collaborators have on the context. I am wondering if it is considered good/bad, best practices/code smell, etc. if I pass the context object as a parameter to the domain methods or if injecting the context via an IoC container is preferred. (EDIT: I should mention that the context object is instantiated per-request.)

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  • IIS Redirect a sub directory to an external URL

    - by Will Hancock
    Hi forgive my ignorance for I am a humble client side developer... I am a webapp made up of static HTML and JS. But I want to call an external service via AJAX, this causes some issues with CORS or Cross Domain policy on the browser. So I need to make a request to MY server http://dev.webapp.com/service So I want to redirect the /service on the server to http://externaldata.com/service And return the result. The Mac boys have acheived this in Apache with a proxy pass: ProxyPass /service http://externaldata.com/service Can anybody help with how to do this in IIS? I have found articles about ARRs and Reverse Proxy, terms that are alien and seem too complicated. As a humble webdev can I do this using IIS GUI?

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  • Switching songs - MediaPlayer lags the game

    - by Fibericon
    When the player encounters a boss in the game I'm working on, I want to have the music change. It seems simple enough with the MediaPlayer class to fade out the current song, switch to another, and then fade the new song in. However, at the point where the second song starts, the game freezes for a split second. The songs in question aren't particularly large either - the first song is 1.7mb and the second song is 3.1mb, both mp3 format. This is the code I'm using to do it: protected void switchSong(GameTime gameTime) { if (!bossSongPlaying) { MediaPlayer.Volume -= ((float)gameTime.ElapsedGameTime.TotalSeconds/10); if (MediaPlayer.Volume < 0.05f) { MediaPlayer.Play(bossSong); MediaPlayer.Volume = 1.0f; bossSongPlaying = true; } } } What can I do to eliminate that momentary hang?

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  • Is a reboot required to refresh permissions after adding a user to a new group?

    - by Michael Prescott
    On ubuntu server, I've noticed more than once now that after adding a user to a group that user doesn't have group permissions until I reboot the system. For example: User 'hudson' needs permission to read directory 'root:shadow /etc/shadow' So I add hudson to the shadow group. hudson still cannot read. So, I 'sudo shutdown -h -r now' and when the system comes up again user hudson can read. Is a reboot required or is there a better way to get permissions applied after adding the user to the group?

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  • State Pattern - should a state know about its context?

    - by Extrakun
    I am referring to the state pattern as described in this link. In the example class diagram, a context has numerous states. However, it does not show how does a state communicates with a context (perhaps an input in a state has impact on a setting in the context). The two examples on the page shows either passing the context to the state via a function, or storing a reference to the context. Are those advisable? Are there other ways for a state to communicate with a context? Update to an edit: For instance, I am doing a remote control which can have several states. Say, the context has a setting for Volume, and I am in one of the states which allow me to tweak the volume. How should the state communicates with the context that the volume is being changed?

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  • How to optimize calls to multiple APIs at once and return as one set?

    - by Martin
    I have a web app that searches across 2 APIs right now. I have my own Restful web service that I call, and it does all the work on the backend to asynchronously call the 2 APIs and concatenate them into one result set for my web app to use. I want to scale this out and add as many other APIs as I can (currently looking at about 10 more). But as I add APIs, the call to my service gets (potentially) slower and more complex. How do I handle one API not responding ... and other issues that arise? What would be the best way to approach this? Should I create a service call for each API, that way each one is independent and not coupled to all the other calls? Is there a way on the backend to handle the multiple API calls without all the extra complexity it adds? If I go the route of a service call per API, now my client code gets more complex (and I have a lot of clients)? And it's more work for the client, and since I have mobile apps, it will cost the client more data usage. If I go one service call, is there a way to set up some sort of connection so I can return data as I get it, in case one service call hangs?

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  • How to link specific ports to specific domains with Apache virtual hosts?

    - by theJoe
    We have a forward-facing linux box running Apache HTTP server that is acting as a reverse proxy for several back-end servers. The servers are accessed through specific domain names and ports and are set up as virtual hosts within Apache as such: Listen 8001 Listen 8002 <Virtualhost *:8001> ServerName service.one.mycompany.com ProxyPass / http://internal.one.mycompany.com:8001/ ProxyPassReverse / http://internal.one.mycompany.com:8001/ RewriteEngine On RewriteCond %{REQUEST_METHOD} ^(TRACE|TRACK) RewriteRule .* - [F] </Virtualhost> <Virtualhost *:8002> ServerName service.two.mycompany.com ProxyPass / http://internal.two.mycompany.com:8002/ ProxyPassReverse / http://internal.two.mycompany.com:8002/ RewriteEngine On RewriteCond %{REQUEST_METHOD} ^(TRACE|TRACK) RewriteRule .* - [F] </Virtualhost> The proxy server has only one IP address, and both domains are pointing to it. Accessing internal.one via service.one works fine, as does accessing internal.two via service.two. Now the problem is that Apache does not take the requesting domain into account when accessing the virtual hosts. What I mean is that both domains work for both ports: requests for service.one:8002 proxies to internal.two:8002, and requests for service.two:8001 proxies to internal.one:8001, where ideally both these requests should be denied. I can get around this by creating more virtual hosts that explicitly deny these requests: NameVirtualHost *:8001 NameVirtualHost *:8002 <Virtualhost *:8001> ServerName service.two.mycompany.com Redirect permanent / http://errorpage.mycompany.com/ </Virtualhost> <Virtualhost *:8002> ServerName service.one.mycompany.com Redirect permanent / http://errorpage.mycompany.com/ </Virtualhost> But this is not an ideal solution, since we plan to add more services to the proxy, and each new port would need to be explicitly denied on all the other domains, and each new domain would need to be explicitly denied on all ports it is not utilizing. As we add more services, the number of virtual hosts can get out of hand quickly. My question, then, is whether there is a better way? Can we explicitly tie specific ports to specific domains in a virtual host so that only that domain-port combination is processed, and all other combinations are not? Things I’ve tried: Adding NameVirtualHost *:8001, etc. without the additional virtual hosts. Setting ProxyRequests On and Off, as well as ProxyPreserveHost On and Off Adding the server name or IP address to the virtual host header, e.g. <VirtualHost service.one.mycompany.com:8001> Using the <proxy> directive inside the virtual host directive. Lots and lots of googling. The proxy server is running CentOS 6.2 64-bit, Apache HTTPD server 2.2.15. As mentioned, the proxy server has only one IP address, and all the domains we are using are pointing to it.

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  • Issue with Windows Server backup

    - by mamu
    I have windows server 2008 r2 installed, Only service running on it is hyper-v. I am trying to take backup using windows server backup feature and it fails with following error in eventlog The backup operation that started at '?2009?-?08?-?22T18:42:14.123000000Z' has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code '2155348129'. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved. Above error itself is point to other event logs for more detail but i can't find anything in event logs Then i ran following command vssadmin list writers It had following out of ordinary in list Writer name: 'Microsoft Hyper-V VSS Writer' Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de} Writer Instance Id: {d15c5f78-121c-464f-b23b-f285e919b05c} State: [8] Failed Last error: Inconsistent shadow copy How could i resolve this?

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  • Assign programs permanently to different sound-outputs in Pulseaudio?

    - by Mood
    I want to assign Skype input and output to my USB-headset while the rest of my laptop uses the internal sound-card. This is an easy task with PulseAudio Volume control (pavucontrol). The only problem I have is every time a call is made I manually have to set the output and input for Skype to my USB-device . When I hang up, Skype disappears from Volume Control. It reappears again with the next call only this time the default sound-card is selected again. It shouldn’t be hard to let PulseAudio look or the USB-headset is connected when Skype audio comes is before selecting the default. The way to do it is obvious not through Volume Control.

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  • Win Server 2008: Task Scheduler runs programs twice or late

    - by SomeName
    Hi, I need to restart a service every day. I have logon hours restricted at 3:00 am, and the server will logout existing TS connections. I have two tasks scheduled: "Daily At 3:20 am every day" "start a program" "c:\windows\system32\sc.exe stop myservice" "Daily At 3:22 am every day" "start a program" "c:\windows\system32\sc.exe start myservice" I came in today to notice that the service wasn't running. I've been digging in logs, and found these entries: For stop task, history: a) 3:29:35 am: Action Completed (sc result code 0) b) 3:20:00 am: Action Completed (sc result code 0) For start task, history: a) 3:29:35 am: Action Completed (sc result code ERROR_SERVICE_ALREADY_RUNNING 1056 (0x420)) b) 3:22:01 am: Action Completed (sc result code 0) Checking event logs shows me: a) 3:29:35 am, Application log, Source myservice, "The service was stopped" b) 3:29:25 am, System log, Source Service Control Manager, "The myservice service entered the stopped state" So, What would have caused both tasks to run at 3:29 am? Why don't I see a message from the SCM saying that the service entered the running state? Is this the preferred way to do this? Thanks!

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  • Shell Script to Start Mysql Server if not running

    - by user103373
    I have written a shell script to start mysql server & send a mail to admin user if it's restarted via shell script. What i am facing an issue if I run this shell script on terminal it's work perfectly & If same script runs via cronjob it's only sending the mail to the user & problem remains same. Is this problem relates to permission & how can i resolve it. Shell Script-------- #!/bin/bash EMAIL="[email protected]" SERVICE='mysql' if ps ax | grep -v grep | grep $SERVICE > /dev/null then echo "$SERVICE service running, everything is fine" else echo "$SERVICE is not running" /etc/init.d/mysql start cat <<EOF | msmtp -a gmail $EMAIL Subject: "Alert (Test Server) : Mysql Service is not running (Manually Restarted)" Mysql Server Restarted at: `date` EOF EXIT I am using msmtp for sending mail to the user on ubuntu 12.04 Server.

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  • Server 2008 SP1 VSS Writers Not Responding

    - by Jason
    I've got a Windows Server 08 box on SP1 that is having some problems. We've experienced backup problems and I've traced it down to VSS Writers not responding. From the command line, if I type vssadmin list providers, I get Provider name: 'Microsoft Software Shadow Copy provider 1.0' Provider type: System Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5} Version: 1.0.0.7 If I type vssadmin list writers, I get this vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool (C) Copyright 2001-2005 Microsoft Corp. Waiting for responses. These may be delayed if a shadow copy is being prepared. I could wait this out for hours and it won't move. I looked up how Server 2008 handles VSS writers, and you can't reregister them like you could in Server 2003 http://social.technet.microsoft.com/Forums/en/windowsserver2008r2general/thread/062cc52c-899b-45f3-8d0c-798b92363f41 Does anyone know how to fix something like this or where to turn next?

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  • Constant noise in speakers and headphones

    - by user103978
    On my laptop, Samsung 300V5A-S19 I have the constant noise from the speakers. If I wear headphones, the sound becomes more pronounced (at half volume it mutes the music). The noise level is independent of the volume control. The noise disappears only when volume is completely muted. For the record, the sound is reminiscent of the noise of the waves or something like that. System information: Ubuntu 12.10, kernel 3.5.0-18 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 04) All packages in the system updated. PS: Following the advice from this message (click) yielded no result.

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  • Storing images in file system and returning URLs or virtually resizing and returning byte arrays?

    - by ismaelf
    I need to create a REST web service to manage user submitted images and displaying them all in a website. There are multiple websites that are going to use this service to manage and display images. The requirements are to have 5 pre-defined image sizes available. The 2 options I see are the following: The web service will create the 5 images, store them in the file system and and store the URL's in the database when the user submits the image. When the image is requested, the web service will return an array of URLs. I see this option to be a little hard on the hard drive. The estimates are 10,000 users per site, and lets say, 100 sites. The heavy processing will be done when the user submits the image and each image is going to be pulled from the File System. The web service will store just the image that the user submits in the file system and it's URL in the database. When the user request images, the web service will get the info from the DB, load the image on memory, create its 5 instances and return an object with 5 image arrays (I will probably cache the arrays). This option is harder on the processor and memory. The heavy processing will be done when the images get requested. A plus I see for option 2 is that it will give me the option to rewrite the URL of the image and make them site dependent (prettier) than having a image repository for all websites. But this is not a big deal. What do you think of these options? Do you have any other suggestions?

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  • Need some critique on .NET/WCF SOA architecture plan

    - by user998101
    I am working on a refactoring of some services and would appreciate some critique on my general approach. I am working with three back-end data systems and need to expose an authenticated front-end API over http binding, JSON, and REST for internal apps as well as 3rd party integration. I've got a rough idea below that's a hybrid of what I have and where I intend to wind up. I intend to build guidance extensions to support this architecture so that devs can build this out quickly. Here's the current idea for our structure: Front-end WCF routing service (spread across multiple IIS servers via hardware load balancer) Load balancing of services behind routing is handled within routing service, probably round-robin One of the services will be a token Multiple bindings per-service exposed to address JSON, REST, and whatever else comes up later All in/out is handled via POCO DTOs Use unity to scan for what services are available and expose them The front-end services behind the routing service do nothing more than expose the API and do conversion of DTO<-Entity Unity inject service implementation to allow mocking automapper for DTO/Entity conversion Invoke WF services where response required immediately Queue to ESB for async WF -- ESB will invoke WF later Business logic WF layer Expose same api as front-end services Implement business logic Wrap transaction context where needed Call out to composite/atomic services Composite/Atomic Services Exposed as WCF One service per back-end system Standard atomic CRUD operations plus composite operations Supports transaction context The questions I have are: Are the separation of concerns outlined above beneficial? Current thought is each layer below is its own project, except the backend stuff, where each system gets one project. The project has a servicehost and all the services are under a services folder. Interfaces live in a separate project at each layer. DTO and Entities are in two separate projects under a shared folder. I am currently planning to build dedicated services for shared functionality such as logging and overload things like tracelistener to call those services. Is this a valid approach? Any other suggestions/comments?

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  • Mobile web app, styling in percentages; I can't get height to work [migrated]

    - by Mick79
    I am building a mobile app for a band and obviously want it to display well in all the plethora of handsets out there today. I built it at first for my own device and it looks and works great, so now I am reworking it in percentages so that it works in all devices. I have a slider (jquerytools) going on and if i set width to 100% then it is perfectly wide in my iphone and my ipad... success, however I am not having any luck with height. It seems to only accept a height in px. If i set a height in percent it just doesn't display. any ideas? #header{ width:100%; height:198px; position:relative; z-index: 20; box-shadow: 0 0 10px white; } .scrollable { /* required settings */ position:relative; overflow:hidden; width: 100%; height:100%; box-shadow: 0 0 20px purple; z-index: 20; } .scrollable .items { /* this cannot be too large */ width:500%; height:100%; position:absolute; clear:both; box-shadow: 0 0 30px green; } .items div { float:left; width:20%; height:100%; } /* single scrollable item */ .scrollable img { float:left; width:100%; height:100%; /* height:198px; */ } /* active item */ .scrollable .active { border:2px solid #000; position:relative; cursor:default; } `

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  • Uncompiled WCF on IIS7: The type could not be found

    - by Jimmy
    Hello, I've been trying to follow this tutorial for deploying a WCF sample to IIS . I can't get it to work. This is a hosted site, but I do have IIS Manager access to the server. However, in step 2 of the tutorial, I can't "create a new IIS application that is physically located in this application directory". I can't seem to find a menu item, context menu item, or what not to create a new application. I've been right-clicking everywhere like crazy and still can't figure out how to create a new app. I suppose that's probably the root issue, but I tried a few other things (described below) just in case that actually is not the issue. This is "deployed" at http://test.com.cws1.my-hosting-panel.com/IISHostedCalcService/Service.svc . The error says: The type 'Microsoft.ServiceModel.Samples.CalculatorService', provided as the Service attribute value in the ServiceHost directive, or provided in the configuration element system.serviceModel/serviceHostingEnvironment/serviceActivations could not be found. I also tried to create a virtual dir (IISHostedCalc) in dotnetpanel that points to IISHostedCalcService . When I navigate to http://test.com.cws1.my-hosting-panel.com/IISHostedCalc/Service.svc , then there is a different error: This collection already contains an address with scheme http. There can be at most one address per scheme in this collection. As per the tutorial, there was no compiling involved; I just dropped the files on the server as follow inside the folder IISHostedCalcService: service.svc Web.config Service.cs service.svc contains: <%@ServiceHost language=c# Debug="true" Service="Microsoft.ServiceModel.Samples.CalculatorService"%> (I tried with quotes around the c# attribute, as this looks a little strange without quotes, but it made no difference) Web.config contains: <?xml version="1.0" encoding="utf-8" ?> <configuration> <system.serviceModel> <services> <service name="Microsoft.ServiceModel.Samples.CalculatorService"> <!-- This endpoint is exposed at the base address provided by host: http://localhost/servicemodelsamples/service.svc --> <endpoint address="" binding="wsHttpBinding" contract="Microsoft.ServiceModel.Samples.ICalculator" /> <!-- The mex endpoint is explosed at http://localhost/servicemodelsamples/service.svc/mex --> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services> </system.serviceModel> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Service.cs contains: using System; using System.ServiceModel; namespace Microsoft.ServiceModel.Samples { [ServiceContract] public interface ICalculator { [OperationContract] double Add(double n1, double n2); [OperationContract] double Subtract(double n1, double n2); [OperationContract] double Multiply(double n1, double n2); [OperationContract] double Divide(double n1, double n2); } public class CalculatorService : ICalculator { public double Add(double n1, double n2) { return n1 + n2; } public double Subtract(double n1, double n2) { return n1 - n2; } public double Multiply(double n1, double n2) { return n1 * n2; } public double Divide(double n1, double n2) { return n1 / n2; } } }

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  • Deploying WCF Tutorial App on IIS7: "The type could not be found"

    - by Jimmy
    Hello, I've been trying to follow this tutorial for deploying a WCF sample to IIS . I can't get it to work. This is a hosted site, but I do have IIS Manager access to the server. However, in step 2 of the tutorial, I can't "create a new IIS application that is physically located in this application directory". I can't seem to find a menu item, context menu item, or what not to create a new application. I've been right-clicking everywhere like crazy and still can't figure out how to create a new app. I suppose that's probably the root issue, but I tried a few other things (described below) just in case that actually is not the issue. Here is a picture of what I see in IIS Manager, in case my words don't do it justice: This is "deployed" at http://test.com.cws1.my-hosting-panel.com/IISHostedCalcService/Service.svc . The error says: The type 'Microsoft.ServiceModel.Samples.CalculatorService', provided as the Service attribute value in the ServiceHost directive, or provided in the configuration element system.serviceModel/serviceHostingEnvironment/serviceActivations could not be found. I also tried to create a virtual dir (IISHostedCalc) in dotnetpanel that points to IISHostedCalcService . When I navigate to http://test.com.cws1.my-hosting-panel.com/IISHostedCalc/Service.svc , then there is a different error: This collection already contains an address with scheme http. There can be at most one address per scheme in this collection. Interestingly enough, if I click on View Applications, it seems like the virtual directory is an application (see image below)... although, as per the error message above, it doesn't work. As per the tutorial, there was no compiling involved; I just dropped the files on the server as follow inside the folder IISHostedCalcService: service.svc Web.config <dir: App_Code> Service.cs service.svc contains: <%@ServiceHost language=c# Debug="true" Service="Microsoft.ServiceModel.Samples.CalculatorService"%> (I tried with quotes around the c# attribute, as this looks a little strange without quotes, but it made no difference) Web.config contains: <?xml version="1.0" encoding="utf-8" ?> <configuration> <system.serviceModel> <services> <service name="Microsoft.ServiceModel.Samples.CalculatorService"> <!-- This endpoint is exposed at the base address provided by host: http://localhost/servicemodelsamples/service.svc --> <endpoint address="" binding="wsHttpBinding" contract="Microsoft.ServiceModel.Samples.ICalculator" /> <!-- The mex endpoint is explosed at http://localhost/servicemodelsamples/service.svc/mex --> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services> </system.serviceModel> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Service.cs contains: using System; using System.ServiceModel; namespace Microsoft.ServiceModel.Samples { [ServiceContract] public interface ICalculator { [OperationContract] double Add(double n1, double n2); [OperationContract] double Subtract(double n1, double n2); [OperationContract] double Multiply(double n1, double n2); [OperationContract] double Divide(double n1, double n2); } public class CalculatorService : ICalculator { public double Add(double n1, double n2) { return n1 + n2; } public double Subtract(double n1, double n2) { return n1 - n2; } public double Multiply(double n1, double n2) { return n1 * n2; } public double Divide(double n1, double n2) { return n1 / n2; } } }

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  • SQL Monitor’s data repository: Alerts

    - by Chris Lambrou
    In my previous post, I introduced the SQL Monitor data repository, and described how the monitored objects are stored in a hierarchy in the data schema, in a series of tables with a _Keys suffix. In this post I had planned to describe how the actual data for the monitored objects is stored in corresponding tables with _StableSamples and _UnstableSamples suffixes. However, I’m going to postpone that until my next post, as I’ve had a request from a SQL Monitor user to explain how alerts are stored. In the SQL Monitor data repository, alerts are stored in tables belonging to the alert schema, which contains the following five tables: alert.Alert alert.Alert_Cleared alert.Alert_Comment alert.Alert_Severity alert.Alert_Type In this post, I’m only going to cover the alert.Alert and alert.Alert_Type tables. I may cover the other three tables in a later post. The most important table in this schema is alert.Alert, as each row in this table corresponds to a single alert. So let’s have a look at it. SELECT TOP 100 AlertId, AlertType, TargetObject, [Read], SubType FROM alert.Alert ORDER BY AlertId DESC;  AlertIdAlertTypeTargetObjectReadSubType 165550397:Cluster,1,4:Name,s29:srp-mr03.testnet.red-gate.com,9:SqlServer,1,4:Name,s0:,10 265549387:Cluster,1,4:Name,s29:srp-mr03.testnet.red-gate.com,7:Machine,1,4:Name,s0:,10 365548187:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s15:FavouriteThings,00 465547157:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s15:FavouriteThings,00 565546147:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s15:FavouriteThings,00 665545187:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s14:SqlMonitorData,00 765544157:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s14:SqlMonitorData,00 865543147:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s14:SqlMonitorData,00 965542187:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s4:msdb,00 1065541147:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s4:msdb,00 11…     So what are we seeing here, then? Well, AlertId is an auto-incrementing identity column, so ORDER BY AlertId DESC ensures that we see the most recent alerts first. AlertType indicates the type of each alert, such as Job failed (6), Backup overdue (14) or Long-running query (12). The TargetObject column indicates which monitored object the alert is associated with. The Read column acts as a flag to indicate whether or not the alert has been read. And finally the SubType column is used in the case of a Custom metric (40) alert, to indicate which custom metric the alert pertains to. Okay, now lets look at some of those columns in more detail. The AlertType column is an easy one to start with, and it brings use nicely to the next table, data.Alert_Type. Let’s have a look at what’s in this table: SELECT AlertType, Event, Monitoring, Name, Description FROM alert.Alert_Type ORDER BY AlertType;  AlertTypeEventMonitoringNameDescription 1100Processor utilizationProcessor utilization (CPU) on a host machine stays above a threshold percentage for longer than a specified duration 2210SQL Server error log entryAn error is written to the SQL Server error log with a severity level above a specified value. 3310Cluster failoverThe active cluster node fails, causing the SQL Server instance to switch nodes. 4410DeadlockSQL deadlock occurs. 5500Processor under-utilizationProcessor utilization (CPU) on a host machine remains below a threshold percentage for longer than a specified duration 6610Job failedA job does not complete successfully (the job returns an error code). 7700Machine unreachableHost machine (Windows server) cannot be contacted on the network. 8800SQL Server instance unreachableThe SQL Server instance is not running or cannot be contacted on the network. 9900Disk spaceDisk space used on a logical disk drive is above a defined threshold for longer than a specified duration. 101000Physical memoryPhysical memory (RAM) used on the host machine stays above a threshold percentage for longer than a specified duration. 111100Blocked processSQL process is blocked for longer than a specified duration. 121200Long-running queryA SQL query runs for longer than a specified duration. 131400Backup overdueNo full backup exists, or the last full backup is older than a specified time. 141500Log backup overdueNo log backup exists, or the last log backup is older than a specified time. 151600Database unavailableDatabase changes from Online to any other state. 161700Page verificationTorn Page Detection or Page Checksum is not enabled for a database. 171800Integrity check overdueNo entry for an integrity check (DBCC DBINFO returns no date for dbi_dbccLastKnownGood field), or the last check is older than a specified time. 181900Fragmented indexesFragmentation level of one or more indexes is above a threshold percentage. 192400Job duration unusualThe duration of a SQL job duration deviates from its baseline duration by more than a threshold percentage. 202501Clock skewSystem clock time on the Base Monitor computer differs from the system clock time on a monitored SQL Server host machine by a specified number of seconds. 212700SQL Server Agent Service statusThe SQL Server Agent Service status matches the status specified. 222800SQL Server Reporting Service statusThe SQL Server Reporting Service status matches the status specified. 232900SQL Server Full Text Search Service statusThe SQL Server Full Text Search Service status matches the status specified. 243000SQL Server Analysis Service statusThe SQL Server Analysis Service status matches the status specified. 253100SQL Server Integration Service statusThe SQL Server Integration Service status matches the status specified. 263300SQL Server Browser Service statusThe SQL Server Browser Service status matches the status specified. 273400SQL Server VSS Writer Service statusThe SQL Server VSS Writer status matches the status specified. 283501Deadlock trace flag disabledThe monitored SQL Server’s trace flag cannot be enabled. 293600Monitoring stopped (host machine credentials)SQL Monitor cannot contact the host machine because authentication failed. 303700Monitoring stopped (SQL Server credentials)SQL Monitor cannot contact the SQL Server instance because authentication failed. 313800Monitoring error (host machine data collection)SQL Monitor cannot collect data from the host machine. 323900Monitoring error (SQL Server data collection)SQL Monitor cannot collect data from the SQL Server instance. 334000Custom metricThe custom metric value has passed an alert threshold. 344100Custom metric collection errorSQL Monitor cannot collect custom metric data from the target object. Basically, alert.Alert_Type is just a big reference table containing information about the 34 different alert types supported by SQL Monitor (note that the largest id is 41, not 34 – some alert types have been retired since SQL Monitor was first developed). The Name and Description columns are self evident, and I’m going to skip over the Event and Monitoring columns as they’re not very interesting. The AlertId column is the primary key, and is referenced by AlertId in the alert.Alert table. As such, we can rewrite our earlier query to join these two tables, in order to provide a more readable view of the alerts: SELECT TOP 100 AlertId, Name, TargetObject, [Read], SubType FROM alert.Alert a JOIN alert.Alert_Type at ON a.AlertType = at.AlertType ORDER BY AlertId DESC;  AlertIdNameTargetObjectReadSubType 165550Monitoring error (SQL Server data collection)7:Cluster,1,4:Name,s29:srp-mr03.testnet.red-gate.com,9:SqlServer,1,4:Name,s0:,00 265549Monitoring error (host machine data collection)7:Cluster,1,4:Name,s29:srp-mr03.testnet.red-gate.com,7:Machine,1,4:Name,s0:,00 365548Integrity check overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s15:FavouriteThings,00 465547Log backup overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s15:FavouriteThings,00 565546Backup overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s15:FavouriteThings,00 665545Integrity check overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s14:SqlMonitorData,00 765544Log backup overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s14:SqlMonitorData,00 865543Backup overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s14:SqlMonitorData,00 965542Integrity check overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s4:msdb,00 1065541Backup overdue7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s4:msdb,00 Okay, the next column to discuss in the alert.Alert table is TargetObject. Oh boy, this one’s a bit tricky! The TargetObject of an alert is a serialized string representation of the position in the monitored object hierarchy of the object to which the alert pertains. The serialization format is somewhat convenient for parsing in the C# source code of SQL Monitor, and has some helpful characteristics, but it’s probably very awkward to manipulate in T-SQL. I could document the serialization format here, but it would be very dry reading, so perhaps it’s best to consider an example from the table above. Have a look at the alert with an AlertID of 65543. It’s a Backup overdue alert for the SqlMonitorData database running on the default instance of granger, my laptop. Each different alert type is associated with a specific type of monitored object in the object hierarchy (I described the hierarchy in my previous post). The Backup overdue alert is associated with databases, whose position in the object hierarchy is root → Cluster → SqlServer → Database. The TargetObject value identifies the target object by specifying the key properties at each level in the hierarchy, thus: Cluster: Name = "granger" SqlServer: Name = "" (an empty string, denoting the default instance) Database: Name = "SqlMonitorData" Well, look at the actual TargetObject value for this alert: "7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s14:SqlMonitorData,". It is indeed composed of three parts, one for each level in the hierarchy: Cluster: "7:Cluster,1,4:Name,s7:granger," SqlServer: "9:SqlServer,1,4:Name,s0:," Database: "8:Database,1,4:Name,s14:SqlMonitorData," Each part is handled in exactly the same way, so let’s concentrate on the first part, "7:Cluster,1,4:Name,s7:granger,". It comprises the following: "7:Cluster," – This identifies the level in the hierarchy. "1," – This indicates how many different key properties there are to uniquely identify a cluster (we saw in my last post that each cluster is identified by a single property, its Name). "4:Name,s14:SqlMonitorData," – This represents the Name property, and its corresponding value, SqlMonitorData. It’s split up like this: "4:Name," – Indicates the name of the key property. "s" – Indicates the type of the key property, in this case, it’s a string. "14:SqlMonitorData," – Indicates the value of the property. At this point, you might be wondering about the format of some of these strings. Why is the string "Cluster" stored as "7:Cluster,"? Well an encoding scheme is used, which consists of the following: "7" – This is the length of the string "Cluster" ":" – This is a delimiter between the length of the string and the actual string’s contents. "Cluster" – This is the string itself. 7 characters. "," – This is a final terminating character that indicates the end of the encoded string. You can see that "4:Name,", "8:Database," and "14:SqlMonitorData," also conform to the same encoding scheme. In the example above, the "s" character is used to indicate that the value of the Name property is a string. If you explore the TargetObject property of alerts in your own SQL Monitor data repository, you might find other characters used for other non-string key property values. The different value types you might possibly encounter are as follows: "I" – Denotes a bigint value. For example, "I65432,". "g" – Denotes a GUID value. For example, "g32116732-63ae-4ab5-bd34-7dfdfb084c18,". "d" – Denotes a datetime value. For example, "d634815384796832438,". The value is stored as a bigint, rather than a native SQL datetime value. I’ll describe how datetime values are handled in the SQL Monitor data repostory in a future post. I suggest you have a look at the alerts in your own SQL Monitor data repository for further examples, so you can see how the TargetObject values are composed for each of the different types of alert. Let me give one further example, though, that represents a Custom metric alert, as this will help in describing the final column of interest in the alert.Alert table, SubType. Let me show you the alert I’m interested in: SELECT AlertId, a.AlertType, Name, TargetObject, [Read], SubType FROM alert.Alert a JOIN alert.Alert_Type at ON a.AlertType = at.AlertType WHERE AlertId = 65769;  AlertIdAlertTypeNameTargetObjectReadSubType 16576940Custom metric7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s6:master,12:CustomMetric,1,8:MetricId,I2,02 An AlertType value of 40 corresponds to the Custom metric alert type. The Name taken from the alert.Alert_Type table is simply Custom metric, but this doesn’t tell us anything about the specific custom metric that this alert pertains to. That’s where the SubType value comes in. For custom metric alerts, this provides us with the Id of the specific custom alert definition that can be found in the settings.CustomAlertDefinitions table. I don’t really want to delve into custom alert definitions yet (maybe in a later post), but an extra join in the previous query shows us that this alert pertains to the CPU pressure (avg runnable task count) custom metric alert. SELECT AlertId, a.AlertType, at.Name, cad.Name AS CustomAlertName, TargetObject, [Read], SubType FROM alert.Alert a JOIN alert.Alert_Type at ON a.AlertType = at.AlertType JOIN settings.CustomAlertDefinitions cad ON a.SubType = cad.Id WHERE AlertId = 65769;  AlertIdAlertTypeNameCustomAlertNameTargetObjectReadSubType 16576940Custom metricCPU pressure (avg runnable task count)7:Cluster,1,4:Name,s7:granger,9:SqlServer,1,4:Name,s0:,8:Database,1,4:Name,s6:master,12:CustomMetric,1,8:MetricId,I2,02 The TargetObject value in this case breaks down like this: "7:Cluster,1,4:Name,s7:granger," – Cluster named "granger". "9:SqlServer,1,4:Name,s0:," – SqlServer named "" (the default instance). "8:Database,1,4:Name,s6:master," – Database named "master". "12:CustomMetric,1,8:MetricId,I2," – Custom metric with an Id of 2. Note that the hierarchy for a custom metric is slightly different compared to the earlier Backup overdue alert. It’s root → Cluster → SqlServer → Database → CustomMetric. Also notice that, unlike Cluster, SqlServer and Database, the key property for CustomMetric is called MetricId (not Name), and the value is a bigint (not a string). Finally, delving into the custom metric tables is beyond the scope of this post, but for the sake of avoiding any future confusion, I’d like to point out that whilst the SubType references a custom alert definition, the MetricID value embedded in the TargetObject value references a custom metric definition. Although in this case both the custom metric definition and custom alert definition share the same Id value of 2, this is not generally the case. Okay, that’s enough for now, not least because as I’m typing this, it’s almost 2am, I have to go to work tomorrow, and my alarm is set for 6am – eek! In my next post, I’ll either cover the remaining three tables in the alert schema, or I’ll delve into the way SQL Monitor stores its monitoring data, as I’d originally planned to cover in this post.

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  • Transformation of Product Management in Telecommunications for Rapid Launch of Next Generation Products

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } The Telecom industry continues to evolve through disruptive products, uncertain markets, shorter product lifecycles and convergence of technologies. Today’s market has moved from network centric to consumer centric and focuses primarily on the customer experience. It has resulted in several product management challenges such as an increased complexity and volume of offerings, creating product variants, accelerating time-to-market, ability to provide multiple product views for varied stakeholders, leveraging OSS intelligence to BSS layer, product co-creation and increasing audit and security concerns for service providers. The document discusses how enterprise product management enabled by PLM-based product catalogue solutions helps to launch next generation products rapidly in the context of the Telecommunication Industry.   1.0.       Introduction   Figure 1: Business Scenario   Modern business demands the launch of complex products in a very short timeframe and effecting changes in the price plan faster without IT intervention. One of the key transformation initiatives companies are focusing on is in the area of product management transformation and operational efficiency improvement. As part of these initiatives, companies are investing in best- in-class COTs-based Product Management solutions developed on industry-wide standards.   The new COTs packages are planned to integrate with existing or new B/OSS systems to provide a strategic end-to-end agile solution for reduced time-to-market and order journey time. In addition, system rationalization is being undertaken to phase out legacy systems and migrate to strategic systems.   2.0.       An Overview of Product Management in Telecom   Product data in telecom is multi- dimensional and difficult to manage. It increased significantly due to the complexity of the product, product offerings on the converged network, increased volume of offerings, bundled offering structures and ever increasing regulatory requirements.   In addition, the shrinking product lifecycle in telecom makes it difficult to manage the dynamic product data. Mergers and acquisitions coupled with organic growth pose major challenges in product portfolio management. It is a roadblock in the journey towards becoming an agile organization.       Figure 2: Complexity in Product Management   Network Technology’ is the new dimension in telecom product management where the same products are realized through different networks i.e., Soiled network to Converged network. Consequently, the product solution is different.     Figure 3: Current Scenario - Pain Points in Product Management   The major business implications arising out of the current scenario are slow time-to-market and an inefficient process that affects innovation.   3.0. Transformation of Next Generation Product Management   Companies must focus on their Product Management Transformation Journey in the areas of:   ·       Management of single truth of product information across the organization/geographies which is currently managed in heterogeneous systems   ·       Management of the Intellectual Property (IP) on the product concept and partnership in the design of discrete components to integrate into the system   ·       Leveraging structured and unstructured product data within the extended enterprise to extract consumer insights and drive innovation   ·       Management of effective operational separation to comply with regulatory bodies   ·       Reuse of existing designs and add relevant features such as value-added services to enable effective product bundling     Figure 4: Next generation needs   PLM-based Enterprise Product Catalogue solutions efficiently address the above requirements and act as an enabler towards product management transformation and rapid product launch.   4.0. PLM-based Enterprise Product Management     Figure 5: PLM-based Enterprise Product Mastering   Enterprise Product Management (EPM) enables the business to manage complex product attributes of data in complex environments. Product Mastering helps create a 'single view' of the product by creating a business-driven, IT-supported environment where a global 'single truth record' is created, managed and reused.   4.1 The Business Case for Telco PLM-based solutions for Enterprise Product Management   ·       Telco PLM-based Product Mastering solutions provide a centralized authoring environment for product definition and control of all product data and rules   ·       PLM packages are designed to support multiple perspectives of product data (ordering perspective, billing perspective, provisioning perspective)   ·       Maintains relationships/links between different elements of the entire product definition   ·       Telco PLM packages are specialized in next generation lifecycle management requirements of products such as revision and state management, test and release management, role management and impact analysis)   ·       Takes into consideration all aspects of OSS product requirements compared to CRM product catalogue solutions where the product data managed is mostly order oriented and transactional     ·       New breed of Telco PLM packages are designed with 'open' standards such as SID and eTOM. They are interoperable, support integration frameworks such as subscription and notification.   ·       Telco PLM packages have developed good collaboration frameworks to integrate suppliers and partners into the product development value chain   4.2 Various Architectures/Approaches for Product Mastering using Telco PLM systems   4. 2.a Single Central Product Management (Mastering) Approach   Figure 6: Single Central Product Management (Master) Approach       This approach is implemented across verticals such as aerospace and automotive. It focuses on a physically centralized product master to which other sources are dependent on. The product definition data (Product bundles, service bundles, price plans, offers and discounts, product configuration rules and market campaigns) is created and maintained physically in a centralized environment. In addition, the product definition/authoring environment is centralized. The existing legacy product definition data available in CRM product catalogue, billing catalogue and the legacy product catalogue is migrated to the centralized PLM-based Enterprise Product Management solution.   Architectural changes must be made in the existing business landscape of applications to create and revise data because the applications have to refer to the central repository for approvals and validation of product configurations. It is achieved by modifying how the applications write data or how the applications can be adapted to use the rules to be managed and published.   Complete product configuration validation will be done in enterprise / central product catalogue and final configuration will be sent to the B/OSS system through the SOA compliant product distribution architecture. The approach/architecture enables greater control in terms of product data management and product data governance.   4.2.b Federated Product Management (Mastering) Architecture     Figure 7: Federated Product Management (Mastering) Architecture   In the federated product mastering approach, the basic unique product definition data (product id, description product hierarchy, basic price plans and simple product design rules) will be centrally created and will be maintained. And, the advanced product definition (Product bundling, promotions, offers & discount plans) will be created in respective down stream OSS systems. The advanced product definition (Product bundling, promotions, offers and discount plans) will be created in respective downstream OSS systems.   For example, basic product definitions such as attributes, product hierarchy and basic price plans will be created and maintained in Enterprise/Central product reference catalogue and distributed to downstream OSS systems. Respective downstream OSS systems build product bundles, promotions, advanced price plans over the basic product definition and master the advanced product definition. Central reference database accesses the respective other source product master data and assembles a point-in-time consolidated view of the product. The approach is typically adapted in some merger and acquisition scenarios where there is a low probability of a central physical authority managing the data. In addition, the migration effort in this case is minimal and there are no big architectural changes to the organization application landscape. However, this approach will not result in better product data management and data governance.   5.0 Customer Scenario – Before EPC deployment   A leading global telecommunications service provider wanted to launch a quad play and triple play service offering in the shortest possible lead time. The service provider was offering Broadband and VoIP services to customers. The company wanted to reuse a majority of the Broadband services and price plans and bundle them with new wireless and IPTV services for quad play and triple play. The challenges in launching the new service offerings were:       Figure 8: Triple Play Plan   ·       Broadband product data was stored in multiple product catalogues (CRM catalogue, Billing catalogue, spread sheets)   ·       Product managers spent a lot of time performing tasks involving duplication or re-keying of data. Manual effort caused errors, cost and time over-runs.   ·       No effective product and price data governance mechanism. Price change issues arising from the lack of data consistency across systems resulted in leakage of customer value and revenue.   ·       Product data had re-usability issues and was not in a structured format. It resulted in uncontrolled product portfolio creation and product management issues.   ·       Lack of enterprise product model resulted into product distribution challenges and thus delays in product launch.   ·       Designers are constrained by existing legacy product management solutions to model product/service requirements and product configuration rules such as upgrading, downgrading and cross selling.    5.1 Customer Scenario - After EPC deployment     Figure 9: SOA-based end-to-end EPC Solution   The company deployed PLM-based Enterprise Product Catalogue solutions to launch quad play service after evaluating various product catalogues. The broadband product offering, service and price data were migrated to the new system, and the product and price plan hierarchy for new offerings were created using the entities defined in the Enterprise Product Model. Supplier product catalogue data such as routers and set up boxes were loaded onto the new solution through SOA-based web service. Price plans and configuration rules were built in the new system. The validated final product configurations were extracted from the product catalogue in a SID format and were distributed to the downstream B/OSS systems through exposed SOA-based web services. The transformations required for the B/OSS system were handled using the transformation layer as part of the solution.   6.0 How PLM enabled Product Management Transformation         Figure 10: Product Management Transformation     PLM-based Product Catalogue Solution helped the customer reduce the product launch cycle time by 30% and enable transformation of Product Management for next generation services.   7.0 Conclusion   On the one hand, the telecom industry is undergoing changes due to disruptions, uncertain product markets and increased complexity of products. On the other hand, the ARPU is decreasing year-on-year. Communications Service Providers are embarking on convergence, bundled service offerings, flexibility to cross-sell and up-sell, introduce new value-added services, leverage Web 2.0 concepts and network capabilities. Consequently, large scale IT transformation initiatives to improve their ARPU supporting network and business transformations are a business imperative. Product Management has become a focus area. Companies are investing in best-in- class COTS solutions to reduce time-to-market, ensure rapid service delivery and improve operational efficiency. An efficient PLM-based enterprise product mastering solution plays a key role in achieving zero touch automation and rapid product launch.   References:   1.     Preston G.Smith, Donald G.Reineristsem, Van Nostrand Reinhold “Developing Products in Half the time”.   2.     John G. Innes, "Achieving Successful Product Change", Pitman Publishing.   3.     D T Pham and R M Setchi (16th Jan, 2001) "Authoring environment for documentation development" University of Wales Cardiff, U.K., Proceedings on Institution of Mechanical Engineers, Vol. 215, Part B.   4.     Oracle Product Hub for Communications:   http://www.oracle.com/us/products/applications/master-data-management/product-hub-082059.html  

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