Internal but no external Citrix Access?
- by leeand00
We recently had to reload our configuration of Citrix on our server Server1, and since we have, we can access Citrix internally, but not externally. Normally we access Citrix from http://remote.xyz.org/Citrix/XenApp but since the configuration was reloaded we are met with a Service Unavailable message.
Internally accessing the Citrix web application from http://localhost/Citrix/XenApp/ on Server1 we are able to access the web application. And also from machines on our local network using http://Server1/Citrix/XenApp/.
I have gone into the Citrix Access Management Console and from the tree pane on the left clicked on
Citrix Access Management Console->Citrix Resources->Configuration Tools->Web Interface->http://remote.xyz.org/Citrix/PNAgent
Citrix Access Management Console->Citrix Resources->Configuration Tools->Web Interface->http://remote.xyz.org/Citrix/XenApp,
which in both cases displays a screen that reads Secure client access.
Here it offers me several options: Direct, Alternate, Translated, Gateway Direct, Gateway Alternate, Gateway Translated.
I know that I can change the method of use by clicking Manage secure client access->Edit secure client access settings which opens a window that reads "Specify Access Methods", and below that reads "Specify details of the DMZ settings, including IP address, mask, and associated access method", I don't know what the original settings were, and I also don't know how our DMZ is configured so that I can specify the correct settings, to give access to our external users on the http://remote.xyz.org/Citrix/XenApp site.
We have a vendor who setup our DMZ and does not allow us access to the gateway to see these settings. What sorts of questions should I ask them to restore remote access?
