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  • Process Rules!

    - by Ajay Khanna
    One of the key components of a process is “Business Rule”. Business rule takes many forms inside your process definition and in a way is a manifestation of your company’s business policy. Business rules inside the process are used for policy enforcement, governance, decision management, operations efficiency etc. Following are some basic types of rules that can be a part of your process. 1. Process conditions:  These are defined as the process gateways that determine a path process will take depending on the process parameters. For Example, if discount >10% go to approval path : if discount < 10% auto-approve order. 2. Data rules: These business rules are defined as facts in decision table or knowledge base. The process captures all required parameters and submits those to RETE based rules engine. Rules engine processes the data and returns the result back. For example, rules determining your insurance eligibility. 3. Event rules: Here the system is monitoring the various events and events patterns that are emerging inside the process or external to the process. You can define actions or alerts to be triggered when a certain pattern of events emerges over a specified time period. Such types of rules need Complex Event Processing and are used in applications like Credit Card Fraud detection or Utility Demand Response. 4. User Interface Rules: In order to add dynamic behavior to UI or to keep users from making mistakes and enforcing policy, another mechanism available is UI rules. They are evaluated as the end user is filling out the web forms. These may include enabling and disabling of UI as per business policy. An example could be, if the age of a user is less than 13 years, disable credit card field and enable parental approval required checkbox. Your process may include many of such rule types. Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Experts and Customers.  We will discuss business rules during various sessions in Oracle OpenWorld. Two of the sessions specifically focused on business rules are listed below: Accelerating an Implementation of Complex Worldwide Business Approval Rules Wednesday, Oct 3, 10:15 AM Moscone South – 305 Oracle Business Rules Use Cases Design and Testing Wednesday, Oct 3, 3:30 PM Marriott Marquis - Golden Gate C3   Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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  • Are there any memorization techniques that exist for programmers? [closed]

    - by Akromyk
    I just watched this video on Ted.com entitled: Joshua Foer: Feats of memory anyone can do and it got me thinking about memory from a programmers perspective. There are so many abstract concepts and syntactic nuances we encounter daily, and yet we still manage to remember enough information to be productive. The memory palace may help in remembering someone's name or a random story but are there any memorization techniques that can better aid programmers?

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  • Tipp -> Gutes Kurzvideo zu Real Application Cluster - Active Data Guard - Hochverfügbarkeit

    - by britta wolf
    In diesem 7 minütigen Video wird das Thema Hochverfügbarkeit mit Oracle Real Application Cluster (RAC) und Active Data Guard kurz und knackig erklärt. Das Video wurde von unseren Potsdamer-Kollegen aus dem DTCC erstellt. Reinschauen lohnt sich! Wir werden von Zeit zu Zeit weitere Kurzvideos auf unseren Academy-Blog stellen Wofür steht eigentlich die Abkürzung DTCC? Oracle Direct Technology Customer Center Eine Abteilung mit Systemberatern in Potsdam. Unsere Kollegen betreuen Kunden rund um Oracle-Lösungen aus dem Bereich Datenbank und Middleware. Die aktuellen Herausforderungen werden gemeinsam mit Kunden analysiert und eine ideale Lösung sowie eine Roadmap dorthin entwickelt. Hierbei geht es sowohl um Erläuterungen zu Features und Funktionen, als auch um IT-Architektur und letztendlich um den optimalen Einsatz der Oracle-Lösungen.

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  • Ausgezeichnet!

    - by A&C Redaktion
    Gute Nachrichten aus London: Oracle EMEA ist Vendor of the Year 2011 der European IT Excellence Awards! Der Preis wird von IT Europa verliehen, einem Unternehmen, das bekanntlich nicht nur als IT-Verlag, sondern auch in der Marktforschung zu den wichtigsten in Europa gehört. Was diese Auszeichnung für Oracle so bedeutend macht, ist jedoch etwas Anderes: Bei diesem Wettbewerb sind es die Partner, die entscheiden, ob ein Unternehmen überhaupt teilnehmen kann, da führt kein Weg dran vorbei. Es zählt also nicht nur die Entscheidung der in London tagenden Jury, bereits die Nominierung ist ein großer Vertrauensbeweis! Die Bewertungen unserer Partner zeigen: Oracle hat ein Channel-Programm entwickelt, das den Partnern hilft, höhere Profite zu erzielen und sich gegenüber der Konkurrenz deutlich abzusetzen. Stein Surlien, Senior Vice President, EMEA Alliances & Channel, ist stolz: „Das ist eine große Auszeichnung für Oracle. Sie zeigt, dass unsere Partner die Vorzüge und den Wert der Zusammenarbeit mit uns kennen und schätzen, und dass sich unsere spezifische Strategie auszahlt."

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  • Should a programmer take writing lessons to enhance code expressiveness?

    - by Jose Faeti
    Given that programmers are authors and write code to express abstract thoughts and concepts, and good code should be read by other programmers without difficulties and misunderstandings, should a programmer take writing lessons to write better code? Abstracting concepts and real world problems/entities is an important part of writing good code, and a good mastery of the language used for coding should allow the programmer to express his thoughts more easily, or in a better way. Besides, when trying to write or rewrite some code to make it better, much time can be spent in deciding the names for functions, variables or data structures. I think this could also help to avoid writing code with more than one meaning, often cause of misunderstanding between different programmers. Code should always express clearly its function unambiguously.

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  • The future continues to be brighter than ever for JD Edwards as the first ERP suite to run on Apple iPad.

    - by mseika
    Announcing JD Edwards Tools JD EdwardsLatest and Greatest Live Demo and Webcast of the New Applications User Interface & Tools on Apple iPad Tuesday December 6, 2011 at 8:00 a.m. Pacific Click here to register Oracle’s JD Edwards Development Team just completed an exciting new EnterpriseOne User Interface and a massive number of feature innovations for users and system administrators. We are looking forward to demonstrating the new User Interface and Tools. We have a panel of experts lined up just for you and we will be sure to answer all your questions. Lyle Ekdahl – Oracle Group Vice President Gary Grieshaber – Oracle Strategy Senior Director Brian Stanz – Oracle Development Senior Director The future continues to be brighter than ever for JD Edwards as the first ERP suite to run on Apple iPad. Please join us for this important webcast and see why we are so excited about these cool tools that make your work more mobile and efficient. Click here to register for the live webcast on Tuesday, December 6th, 2011 at 8:00 a.m. Pacific time! Copyright © 2011, Oracle Corporation and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • how to programtically build a grid of interlocking but random sized squares

    - by Mrwolfy
    I want to create a two dimensional layout of rectangular shapes, a grid made up of random sized cubes. The cubed should fit together and have equal padding or margin (space between). Kind of like a comic book layout, or more like the image attached. How could I do this procedurally? Practically, I would probably be using Python and some graphic software to render an image, but I don't know the type of algorithm (or whatnot) I would need to use to generate the randomized grid.

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  • Are programmers getting lazier and less competent

    - by Skeith
    I started programming in C++ at uni and loved it. In the next term we changed to VB6 and I hated it. I could not tell what was going on, you drag a button to a form and the ide writes the code for you. While I hated the way VB functioned I cannot argue that it was faster and easier than doing the same thing in C++ so i can see why it is a popular language. Now I am not calling VB developers lazy in just saying it easier than C++ and I have noticed that a lot of newer languages are following this trend such a C#. This leads me to think that as more business want quick results more people will program like this and sooner or later there will be no such thing as what we call programming now. Future programmers will tell the computer what they want and the compiler will write the program for them like in star trek. Is this just an under informed opinion of a junior programmer or are programmers getting lazier and less competent in general? EDIT: A lot of answers say why re invent the wheel and I agree with this but when there are wheels available people are not bothering to learn how to make the wheel. I can google how to do pretty much anything in any language and half the languages do so much for you when it come to debugging they have no idea what there code does of how to fix the error. That's how I cam up with the theory that programmers are becoming lazier and less competent as no one cares how stuff works just that it does until it does not.

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  • Am I copy/paste programmer ?

    - by Searock
    When ever I am stuck with a particular problem, I search for a solution in Google. And then I try to understand the code and tweak it according to my requirement. For example recently I had asked a question Reading xml document in firefox in stack overflow. Soufiane Hassou gave me a link to w3schools, where I found a example on parsing xml document, I understood how the example works, but I copied the code and tweaked it according to my requirement, since I don't like typing much. So does this make me a copy/paste programmer? How do you say if a person is a copy/paste programmer ? Thanks.

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  • Your Experience Platform

    - by David Dorf
    Crosstalk once again exceeded my expectations, improving upon last year's conference in terms of venue, knowledge sharing, and entertainment.  Its great to see the Oracle Retail family continues to grow, especially outside the US.  I had a great time talking to retailers, analysts, press, and colleagues from around the world. Because the economy, demographics, technology, etc. are constantly changing, retailers must always be evolving their business to capture the next market.  But it takes guts to change something that appears to be working, and it takes a bit of luck to get the timing right.  To a large extent, innovation is about "guts and luck." To help retailers innovate, Oracle Retail provides all the necessary software to create Your Experience Platform.  There is no "Oracle Experience Platform" as each retailer needs something different to deliver on their brand promise.  We provide the actionable insight, optimized operations, and connected interactions, but its still up to the retailer to make it theirs. One such retailer is Masters, a home improvement retailer in Australia formed through a partnership between Woolworths and Lowes.  Woolworths is an established retailer in Australia, so they are already close to their customers and able to understand their needs.  In Australia 74% of dwellings are detached houses and the population is continues to "move up" into bigger and bigger homes. Masters is using Oracle Retail's software to create their experience platform that will deliver on their brand promise, which includes everyday low prices, wide range of products, smarter self-service, and an inviting store environment.  The Oracle Retail software provides the foundation that allows them to rapidly deliver on this promise -- Masters is engineered for success.

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  • Transition from maintenance programming to design

    - by andrew wang
    What to do people do develop a design for a s/w for a given set of requirements? I like many people joined a Semiconductor MNC and got stuck in maintenance for quite a couple of years. My work was usually changing a lines of code for windows drivers supplied by my company or a couple of small script (style like) C programs for validating h/w. As a result I developed the bad habit of 'programming by coincidence'. I have not developed the ability for designing tools/programs from scratch. I was the only s/w member of the local team and thus some grunt work from the well established other site of the company came to be done by me. Now I have moved to a different company and thus finding developing from scratch very difficult. How do I unlearn my bad habit and develop this ability of designing s/w and then coding it ?

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  • OPN Kickoff Event June 28th 2011

    - by JuergenKress
    Register now for the live, interactive FY12 OPN Kickoff event on June 28th! Hosted by Judson Althoff, Oracle senior vice president of WW Alliances & Channels, this hour-long event will outline the opportunities for partners to increase revenue with Oracle in FY12.Oracle President, Mark Hurd, will update you on his focus for partners in FY12. You will also hear from Stein Surlien, senior vice president, EMEA Alliances & Channels, and have the opportuntity to ask him questions in a special Q&A session. In addition, we will be making a special announcement for our ISV partners, highlighting some exciting new offerings on how we will go to market together. You will also hear the latest from Oracle product executives, who will outline their priorities for the upcoming year. Please register for the OPN Partner Kickoff at Tuesday, June 28th at 2:00 pm UK/3pm CET! Don’t be left out, mark your calendar and register now! For details please become a member in the SOA Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website

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  • How to structure a project that supports multiple versions of a service?

    - by Nick Canzoneri
    I'm hoping for some tips on creating a project (ASP.NET MVC, but I guess it doesn't really matter) against multiples versions of a service (in this case, actually multiple sets of WCF services). Right now, the web app uses only some of the services, but the eventual goal would be to use the features of all of the services. The code used to implement a service feature would likely be very similar between versions in most cases (but, of course, everything varies). So, how would you structure a project like this? Separate source control branches for each different version? Kind of shying away from this because I don't feel like branch merging should be something that we're going to be doing really often. Different project/solution files in the same branch? Could link the same shared projects easily Build some type of abstraction layer on top of the services, so that no matter what service is being used, it is the same to the web application?

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  • Simple vs Complex (but performance efficient) solution - which one to choose and when?

    - by ManojGumber
    I have been programming for a couple of years and have often found myself at a dilemma. There are two solutions - one is simple one i.e. simple approach, easier to understand and maintain. It involves some redundancy, some extra work (extra IO, extra processing) and therefore is not the most optimal solution. but other uses a complex approach,difficult to implement, often involving interaction between lot of modules and is a performance efficient solution. Which solution should I strive for when I do not have hard performance SLA to meet and even the simple solution can meet the performance SLA? I have felt disdain among my fellow developers for simple solution. Is it good practice to come up with most optimal complex solution if your performance SLA can be met by a simple solution?

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  • Cumulative Update packages for SQL Server 2008 are available now: CU7 for SQL2008 SP2 and CU2 for SQL2008 SP3

    - by ssqa.net
    Another instalment of Cumulative Update package for SQL Server 2008 SP3 is available now, which is CU2 and the build number is known as 10.00.5768.00. As usual this CU2 for SQL2008 SP3 contains hotfixes for issues that were fixed after the release of SQL Server 2008 Service Pack 3 (SP3). KBA2633143 list the following article numbers about more information on the fixes: VSTS bug number KB article number Description 794387 2522893 (http://support.microsoft.com/kb/2522893/ ) FIX: A backup operation...(read more)

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  • StorageTek SL8500 Release 8.3 available

    - by uwes
    Boosting Performance and Enhancing Reliability with StorageTek SL8500 Release 8.3! We’re pleased to announce the availability of SL8500 8.3 firmware, which supports partitioning for library complexes, library media validation, drive tray serial number reporting, and StorageTek T10000D tape drives! StorageTek SL8500 8.3 support the following: Library Complex Partitioning: Provides support for partitioning across an SL8500 library complex  Supports up to 16 partitions per library complex   Library Media Validation: Utilizing StorageTek Library Console, users can initiate media verifications with our StorageTek T10000C/D tape drives on StorageTek T10000 T1 and T2 media  Supports 3 scan options: basic verify, standard verify and complete verify Please read the Sales Bulletin (Firmware reales 8.31) on Oracle HW TRC for more details. (If you are not registered on Oracle HW TRC, click here ... and follow the instructions..) For More Information Go To: Oracle.com Tape Page Oracle Technology Network Tape Page

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  • What's New in Database Lifecycle Management in Enterprise Manager 12c Release 3

    - by HariSrinivasan
    Enterprise Manager 12c Release 3 includes improvements and enhancements across every area of the product. This blog provides an overview of the new and enhanced features in the Database Lifecycle Management area. I will deep dive into specific features more in depth in subsequent posts. "What's New?"  In this release, we focused on four things: 1. Lifecycle Management Support for new Database12c - Pluggable Databases 2. Management of long running processes, such as a security patch cycle (Change Activity Planner) 3. Management of large number of systems by · Leveraging new framework capabilities for lifecycle operations, such as the new advanced ‘emcli’ script option · Refining features such as configuration search and compliance 4. Minor improvements and quality fixes to existing features · Rollback support for Single instance databases · Improved "OFFLINE" Patching experience · Faster collection of ORACLE_HOME configurations Lifecycle Management Support for new Database 12c - Pluggable Databases Database 12c introduces Pluggable Databases (PDBs), the brand new addition to help you achieve your consolidation goals. Pluggable databases offer unprecedented consolidation at database level and native lifecycle verbs for creating, plugging and unplugging the databases on a container database (CDB). Enterprise Manager can supplement the capabilities of pluggable databases by offering workflows for migrating, provisioning and cloning them using the software library and the deployment procedures. For example, Enterprise Manager can migrate an existing database to a PDB or clone a PDB by storing a versioned copy in the software library. One can also manage the planned downtime related to patching by  migrating the PDBs to a new CDB. While pluggable databases offer these exciting features, it can also pose configuration management and compliance challenges if not managed properly. Enterprise Manager features like inventory management, topology associations and configuration search can mitigate the sprawl of PDBs and also lock them to predefined golden standards using configuration comparison and compliance rules. Learn More ... Management of Long Running datacenter processes - Change Activity Planner (CAP) Currently, customers resort to cumbersome methods to create, execute, track and monitor change activities within their data center. Some customers use traditional tools such as spreadsheets, project planners and in-house custom built solutions. Customers often have weekly sync up meetings across stake holders to collect status and updates. Some of the change activities, for example the quarterly patch set update (PSU) patch rollouts are not single tasks but processes with multiple tasks. Some of those tasks are performed within Enterprise Manager Cloud Control (for example Patch) and some are performed outside of Enterprise Manager Cloud Control. These tasks often run for a longer period of time and involve multiple people or teams. Enterprise Manger Cloud Control supports core data center operations such as configuration management, compliance management, and automation. Enterprise Manager Cloud Control release 12.1.0.3 leverages these capabilities and introduces the Change Activity Planner (CAP). CAP provides the ability to plan, execute, and track change activities in real time. It covers the typical datacenter activities that are spread over a long period of time, across multiple people and multiple targets (even target types). Here are some examples of Change Activity Process in a datacenter: · Patching large environments (PSU/CPU Patching cycles) · Upgrading large number of database environments · Rolling out Compliance Rules · Database Consolidation to Exadata environments CAP provides user flows for Compliance Officers/Managers (incl. lead administrators) and Operators (DBAs and admins). Managers can create change activity plans for various projects, allocate resources, targets, and groups affected. Upon activation of the plan, tasks are created and automatically assigned to individual administrators based on target ownership. Administrators (DBAs) can identify their tasks and understand the context, schedules, and priorities. They can complete tasks using Enterprise Manager Cloud Control automation features such as patch plans (or in some cases outside Enterprise Manager). Upon completion, compliance is evaluated for validations and updates the status of the tasks and the plans. Learn More about CAP ...  Improved Configuration & Compliance Management of a large number of systems Improved Configuration Comparison:  Get to the configuration comparison results faster for simple ad-hoc comparisons. When performing a 1 to 1 comparison, Enterprise Manager will perform the comparison immediately and take the user directly to the results without having to wait for a job to be submitted and executed. Flattened system comparisons reduce comparison setup time and reduce complexity. In addition to the previously existing topological comparison, users now have an option to compare using a “flattened” methodology. Flattening means to remove duplicate target instances within the systems and remove the hierarchy of member targets. The result are much easier to spot differences particularly for specific use cases like comparing patch levels between complex systems like RAC and Fusion Apps. Improved Configuration Search & Advanced EMCLI Script option for Mass Automation Enterprise manager 12c introduces a new framework level capability to be able to script and stitch together multiple tasks using EMCLI. This powerful capability can be leveraged for lifecycle operations, especially when executing a task over a large number of targets. Specific usages of this include, retrieving a qualified list of targets using Configuration Search and then using the resultset for automation. Another example would be executing a patching operation and then re-executing on targets where it may have failed. This is complemented by other enhancements, such as a better usability for designing reusable configuration searches. IN EM 12c Rel 3, a simplified UI makes building adhoc searches even easier. Searching for missing patches is a common use of configuration search. This required the use of the advanced options which are now clearly defined and easy to use. Perform “Configuration Search” using the EMCLI. Users can find and execute Configuration Searches from the EMCLI which can be extremely useful for building sophisticated automation scripts. For an example, Run the Search named “Oracle Databases on Exadata” which finds all Database targets running on top of Exadata. Further filter the results by refining by options like name, host, etc.. emcli get_targets -config_search="Databases on Exadata" –target_name="exa%“ Use this in powerful mass automation operations using the new emcli script option. For example, to solve the use case of – Finding all DBs running on Exadata and housing E-Biz and Patch them. Create a Python script with emcli functions and invoke it in the new EMCLI script option shell. Invoke the script in the new EMCLI with script option directly: $<path to emcli>/emcli @myPSU_Patch.py Richer compliance content:  Now over 50 Oracle Provided Compliance Standards including new standards for Pluggable Database, Fusion Applications, Oracle Identity Manager, Oracle VM and Internet Directory. 9 Oracle provided Real Time Monitoring Standards containing over 900 Compliance Rules across 500 Facets. These new Real time Compliance Standards covers both Exadata Compute nodes and Linux servers. The result is increased Oracle software coverage and faster time to compliance monitoring on Exadata. Enhancements to Patch Management: Overhauled "OFFLINE" Patching experience: Simplified Patch uploads UI to improve the offline experience of patching. There is now a single step process to get the patches into software library. Customers often maintain local repositories of patches, sometimes called software depots, where they host the patches downloaded from My Oracle Support. In the past, you had to move these patches to your desktop then upload them to the Enterprise Manager's Software library through the Enterprise Manager Cloud Control user interface. You can now use the following EMCLI command to upload multiple patches directly from a remote location within the data center: $emcli upload_patches -location <Path to Patch directory> -from_host <HOSTNAME> The upload process filters all of the new patches, automatically selects the relevant metadata files from the location, and uploads the patches to software library. Other Improvements:  Patch rollback for single instance databases, new option in the Patch Plan to rollback the patches added to the patch plans. Upon execution, the procedure would rollback the patch and the SQL applied to the single instance Databases. Improved and faster configuration collection of Oracle Home targets can enable more reliable automation at higher level functions like Provisioning, Patching or Database as a Service. Just to recap, here is a list of database lifecycle management features:  * Red highlights mark – New or Enhanced in the Release 3. • Discovery, inventory tracking and reporting • Database provisioning including o Migration to Pluggable databases o Plugging and unplugging of pluggable databases o Gold image based cloning o Scaling of RAC nodes •Schema and data change management •End-to-end patch management in online and offline modes, including o Patch advisories in online (connected with My Oracle Support) and offline mode o Patch pre-deployment analysis, deployment and rollback (currently only for single instance databases) o Reporting • Upgrade planning and execution of the upgrade process • Configuration management including • Compliance management with out-of-box content • Change Activity Planner for planning, designing and tracking long running processes For more information on Enterprise Manager’s database lifecycle management capabilities, visit http://www.oracle.com/technetwork/oem/lifecycle-mgmt/index.html

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  • Is extensive documentation a code smell?

    - by Griffin
    Every library, open-source project, and SDK/API I've ever come across has come packaged with a (usually large) documentation file, and this seems contradictory to the wide-spread belief that good code needs little to no comments. What separates documentation from this programming methodology? a one to two page overview of a package seems reasonable, but elegant code combined with standard intelisense should have theoretically deprecated the practice of documentation by now IMO. I feel like companies only create detailed documentation and tutorials because its what they've always done. Why should developers have to constantly be searching through online documentation in order to learn how to do things when such information should be intrinsic to the classes, methods and namespaces?

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  • Welcome to the FMW Install and Admin Proactive Team Blog

    - by Daniel Mortimer
    IntroductionWelcome to the Fusion Middleware Install and Administration Proactive Support blog.  This is our first post, so let's begin by introducing ourselves and our mission. Who We AreWe are a small team of support engineers based in Europe.  Our expertise covers all matters related to the installation and administration of Oracle Application Server 10g, Oracle Fusion Middleware 11g and future versions to come. We particularly focus on core components such as the Installers and Configuration Wizards Web Tier ( Oracle HTTP Server ) OPMN Enterprise Manager Console for Application Server as well as general questions / problems relating to patching, maintenance and architecture. Our Mission Improve the customer experience Enable customers to avoid / prevent issues when working with our products Enable faster resolution of problems when they occur Our Activities Enhancement and maintenance of our knowledge base In particular, develop and maintain special content such as the Fusion Middleware Information Centers and Lifecycle Support Advisors Seek continuous improvement of the product documentation Contribute to the Fusion Middleware Support News Moderation of the "Oracle Application Server" support community Participate in the Support Advisor Webcast program Involved in the Lifecycle of diagnostic tools such as RDA and OCM User Acceptance Testing Logging of enhancements and health check ideas Provide feedback to product management / development Logging of product bugs and enhancements Suggest improvements that could be made to web sites like OTN Promote new support documents, tools via channels such as Newsletter and Social Media We hope that this blog will be a two-way communication as we are interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time, but all of them will be acknowledged and followed up.Thank you for your time and we look forward to both informing and working with you.Postscript: Many links you will find in our blog entries will require a login to My Oracle Support. For readers who do not have a login, please accept our apologies - when and where possible we will endeavour to ensure the links will supplement rather than replace wording in the blog entries.

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  • What information must never appear in logs?

    - by MainMa
    I'm about to write the company guidelines about what must never appear in logs (trace of an application). In fact, some developers try to include as many information as possible in trace, making it risky to store those logs, and extremely dangerous to submit them, especially when the customer doesn't know this information is stored, because she never cared about this and never read documentation and/or warning messages. For example, when dealing with files, some developers are tempted to trace the names of the files. For example before appending file name to a directory, if we trace everything on error, it will be easy to notice for example that the appended name is too long, and that the bug in the code was to forget to check for the length of the concatenated string. It is helpful, but this is sensitive data, and must never appear in logs. In the same way: Passwords, IP addresses and network information (MAC address, host name, etc.)¹, Database accesses, Direct input from user and stored business data must never appear in trace. So what other types of information must be banished from the logs? Are there any guidelines already written which I can use? ¹ Obviously, I'm not talking about things as IIS or Apache logs. What I'm talking about is the sort of information which is collected with the only intent to debug the application itself, not to trace the activity of untrusted entities. Edit: Thank you for your answers and your comments. Since my question is not too precise, I'll try to answer the questions asked in the comments: What I'm doing with the logs? The logs of the application may be stored in memory, which means either in plain on hard disk on localhost, in a database, again in plain, or in Windows Events. In every case, the concern is that those sources may not be safe enough. For example, when a customer runs an application and this application stores logs in plain text file in temp directory, anybody who has a physical access to the PC can read those logs. The logs of the application may also be sent through internet. For example, if a customer has an issue with an application, we can ask her to run this application in full-trace mode and to send us the log file. Also, some application may sent automatically the crash report to us (and even if there are warnings about sensitive data, in most cases customers don't read them). Am I talking about specific fields? No. I'm working on general business applications only, so the only sensitive data is business data. There is nothing related to health or other fields covered by specific regulations. But thank you to talk about that, I probably should take a look about those fields for some clues about what I can include in guidelines. Isn't it easier to encrypt the data? No. It would make every application much more difficult, especially if we want to use C# diagnostics and TraceSource. It would also require to manage authorizations, which is not the easiest think to do. Finally, if we are talking about the logs submitted to us from a customer, we must be able to read the logs, but without having access to sensitive data. So technically, it's easier to never include sensitive information in logs at all and to never care about how and where those logs are stored.

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  • How did programmers resolve their problems before the internet?

    - by 9a3eedi
    When programming, anytime I get stuck, perhaps with a compiler error that doesn't make sense, or from a GUI function that didn't do what I expected, I automatically google my problem, find someone else that faced the same thing, and read what's going on and why I'm getting the problem. Before the internet, how did people handle these situations? People used to read books and manuals more, I know. But books don't explain everything, like the odd compiler problem that you get sometimes, or nothing showing up on your screen despite you clearly writing correct OpenGL code. How did people cope when facing challenges? Did they simply "bash their head" on the wall till they figured it out? Is there something people used to do regularly on the side that gave them the ability to get themselves unstuck more easily? Were libraries/compilers much simpler back then? I've been asking this question because I sometimes feel guilty depending on Google so much when I'm pretty sure programmers before my time were more independent when it comes to facing these matters.

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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  • WebLogic and Java EE Roadmap and Strategy Session at OOW

    - by Ruma Sanyal
    If you are developing, managing or planning enterprise Java and business application deployments on Oracle WebLogic Server with Coherence or continue to have deployments of Oracle Application Server, then this session will give you the roadmap of how Oracle is evolving this infrastructure to be the next generation cloud application foundation for its customers. Mike Lehmann (aka Mr. WebLogic :), Senior Director of Product Management, will share Oracle's vision, product plans and roadmap for this server infrastructure and how it will be used in the rapidly maturing cloud infrastructure space. Attend this to help you make key decisions about running your enterprise applications on Oracle's enterprise Java server foundation. For more information about this and other WebLogic sessions, review the WebLogic Focus on document.  What you will learn? Learn the benefits of using WebLogic Server and Coherence in the cloud. Learn how Java EE 7 is going to change cloud development and deployment     Understand how to address large-scale infrastructures with WebLogic Server and Coherence     Details: Monday, 10/1; 1.45-2.45pm; Moscone West Room 2011  

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  • Reminder: Totally Awesome and Totally Free Training SQL Server Training

    - by KKline
    One of the things that I enjoy about working for Quest Software is that we give back copiously to the community. From activities and offerings like SQLServerPedia , to our free posters mailed anywhere in North America (and don't forget the free hi-res PDFs for the rest of the world ), Don't forget that free DVDs of our virtual conferences featuring me, along with Buck Woody ( blog | twitter ) and Brent Ozar ( blog | twitter ) will be mailed anywhere in North America free of charge, now available...(read more)

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  • New Version of JMS Whitepaper

    - by ACShorten
    In the last post, I mentioned that the JMS functionality was extended to include support for JMS Topics and JMS Selectors etc. The Oracle WebLogic JMS Integration and Oracle Utilities Application Framework (Doc Id 1308181.1), from My Oracle Support, has been updated to include implementation details of each of these extensions as well as new advice in implementing JMS.  The whitepaper is now available.

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