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• Hilfe?! Wie funktioniert mein Werkzeug?

  - by DBA Community

  Es gibt eine ganze Reihe an Oracle Tools für die Oracle Datenbank, die per Command Line Interfaces bedient werden können: Von RMAN über ADRCI, vom SQL*Loader über Export/Import, von SRVCTL über SQL*Plus. Und wie es sich für ordentliche Werkzeug gehört, besitzt auch (fast) jedes einzelne von ihnen eine eigene Hilfestellung. Wobei die Betonung eindeutig auf "eigene" liegt. Auch der ungeübte Benutzer wird sehr schnell merken, dass Oracle sich hier wohl nie so wirklich Gedanken darüber gemacht hat, die Hilfefunktionen zu vereinheitlichen - außer dass die Hilfe mehr oder weniger hilfreich ist. Die wohl interessanteste Ausprägung dieser Hilfefunktion ist hier sicherlich der RMAN, dessen umfangreiche Syntaxhilfe nur schwer zu erhalten ist - es sei denn man vertippt sich absichtlich. Solange man alles richtig macht (oder eben falsch, aber leider mit der richtigen Syntax) ist RMAN kein Hinweis über seine umfangreichen Syntaxchecker zu "entlocken". Wie man bei den vielen unterschiedlichen Oracle Tools die hilfreichen Informationen bekommt, damit beschäftigt sich unser Tipp. Weiter zum Tipp

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• Generating Landed Cost Management Charges using Custom Pricing Attributes

  - by ChristineS-Oracle

  Learn how to incorporate Custom Pricing Attributes into Landed Cost Management through a new whitepaper.  The new application, Landed Cost Management (LCM), enables exact shipment charges to be applied to incoming receipts. These charges are calculated using the Freight and Special Charges functionality from Advanced Pricing within the Pricing Transaction Entity of “Purchasing”.Advanced Pricing is very flexible in that custom attributes can be defined to derive specific charges. The way that Landed Cost Management builds these attributes is different from the processing for Advanced Pricing with Purchasing.The whitepaper can be downloaded from document Oracle Advanced Pricing White Papers, Doc ID 136687.1.

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• Understanding the 'High Performance' meaning in Extreme Transaction Processing

  - by kyap

  Despite my previous blogs entries on SOA/BPM and Identity Management, the domain where I'm the most passionated is definitely the Extreme Transaction Processing, commonly called XTP.I came across XTP back to 2007 while I was still FMW Product Manager in EMEA. At that time Oracle acquired a company called Tangosol, which owned an unique product called Coherence that we renamed to Oracle Coherence. Beside this innovative renaming of the product, to be honest, I didn't know much about it, except being a "distributed in-memory cache for Extreme Transaction Processing"... not very helpful still.In general when people doesn't fully understand a technology or a concept, they tend to find some shortcuts, either correct or not, to justify their lack-of understanding... and of course I was part of this category of individuals. And the shortcut was "Oracle Coherence Cache helps to improve Performance". Excellent marketing slogan... but not very meaningful still. By chance I was able to get away quickly from that group in July 2007* at Thames Valley Park (UK), after I attended one of the most interesting workshops, in my 10 years career in Oracle, delivered by Brian Oliver. The biggest mistake I made was to assume that performance improvement with Coherence was related to the response time. Which can be considered as legitimus at that time, because after-all caches help to reduce latency on cached data access, hence reduce the response-time. But like all caches, you need to define caching and expiration policies, thinking about the cache-missed strategy, and most of the time you have to re-write partially your application in order to work with the cache. At a result, the expected benefit vanishes... so, not very useful then?The key mistake I made was my perception or obsession on how performance improvement should be driven, but I strongly believe this is still a common problem to most of the developers. In fact we all know the that the performance of a system is generally presented by the Capacity (or Throughput), with the 2 important dimensions Speed (response-time) and Volume (load) :Capacity (TPS) = Volume (T) / Speed (S)To increase the Capacity, we can either reduce the Speed(in terms of response-time), or to increase the Volume. However we tend to only focus on reducing the Speed dimension, perhaps it is more concrete and tangible to measure, and nicer to present to our management because there's a direct impact onto the end-users experience. On the other hand, we assume the Volume can be addressed by the underlying hardware or software stack, so if we need more capacity (scale out), we just add more hardware or software. Unfortunately, the reality proves that IT is never as ideal as we assume...The challenge with Speed improvement approach is that it is generally difficult and costly to make things already fast... faster. And by adding Coherence will not necessarily help either. Even though we manage to do so, the Capacity can not increase forever because... the Speed can be influenced by the Volume. For all system, we always have a performance illustration as follow: In all traditional system, the increase of Volume (Transaction) will also increase the Speed (Response-Time) as some point. The reason is simple: most of the time the Application logics were not designed to scale. As an example, if you have a while-loop in your application, it is natural to conceive that parsing 200 entries will require double execution-time compared to 100 entries. If you need to "Speed-up" the execution, you can only upgrade your hardware (scale-up) with faster CPU and/or network to reduce network latency. It is technically limited and economically inefficient. And this is exactly where XTP and Coherence kick in. The primary objective of XTP is about designing applications which can scale-out for increasing the Volume, by applying coding techniques to keep the execution-time as constant as possible, independently of the number of runtime data being manipulated. It is actually not just about having an application running as fast as possible, but about having a much more predictable system, with constant response-time and linearly scale, so we can easily increase throughput by adding more hardwares in parallel. It is in general combined with the Low Latency Programming model, where we tried to optimize the network usage as much as possible, either from the programmatic angle (less network-hoops to complete a task), and/or from a hardware angle (faster network equipments). In this picture, Oracle Coherence can be considered as software-level XTP enabler, via the Distributed-Cache because it can guarantee: - Constant Data Objects access time, independently from the number of Objects and the Coherence Cluster size - Data Objects Distribution by Affinity for in-memory data grouping - In-place Data Processing for parallel executionTo summarize, Oracle Coherence is indeed useful to improve your application performance, just not in the way we commonly think. It's not about the Speed itself, but about the overall Capacity with Extreme Load while keeping consistant Speed. In the future I will keep adding new blog entries around this topic, with some sample codes experiences sharing that I capture in the last few years. In the meanwhile if you want to know more how Oracle Coherence, I strongly suggest you to start with checking how our worldwide customers are using Oracle Coherence first, then you can start playing with the product through our tutorial.Have Fun !

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• Get Trained in Sun ZFS Storage 7000 Appliance

  - by mseika

  Oracle University has scheduled the following OPN Only course: Course: Sun ZFS Storage 7000 Appliance Installation, Administration & Hands-On Lab Dates: 23-27 Jun 2014 11-15 Aug 2014 6-10 Oct 2014 Location: Reading You will learn how to successfully describe, install, configure, maintain, administer, troubleshoot and upgrade Sun ZFS Storage 7000 software and hardware. There is a hands-on lab which will take you through a NAS head software restore session, often referred to as a FISHSTICK restore. More details and online registration Remember: your OPN discount will be applied to the standard price shown on Oracle University web pages. For assistance in booking and more information, contact the Oracle University Service Desk: eMail: [email protected] Telephone: 01 189 249 066

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• News Flash: Hong Kong Housing Society Improves Governance Control, Reduces Costs by 25%, Speeds up Approval by 30%

  - by Ruma Sanyal

  “We selected Oracle Fusion Middleware for its superior local support, higher performance, availability, reliability, and flexible enterprise architecture to cost-effectively integrate with existing Oracle applications", said Mr. C.W. Miao, Head of Information Technology, Hong Kong Housing Society in a press release today. To address the challenge of frequent downtime during peak periods and increasing cost in maintaining its legacy systems, Hong Kong Housing Society replaced its legacy systems with Oracle's WebLogic Suite, BPM Suite, and the ADF Framework. The Fusion Middleware solutions provide Hong Kong Housing Society with a flexible, reliable and cost-effective enterprise architecture that enables integration with existing Oracle applications including JD Edwards EnterpriseOne and PeopleSoft. The cost savings and performance results clearly demonstrate significant benefits. Read the PR for complete details.

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• ISACA Information Security & Risk Management Conference, Nov 14-16

  - by Troy Kitch

  Please join Oracle, as a platinum sponsor, at this year's ISACA Information Security and Risk Management Conference in Las Vegas, Nov 14-16. This year’s conference offers up to 32 CPE hours and is designed to meet the needs of information security, governance, compliance, and risk management professionals. The event builds on and includes the key elements of information security, governance, compliance and risk management practices, and offers a fresh perspective on current and future trends. As provider of the world’s most complete, open, and integrated business software and hardware systems, Oracle can uniquely safeguard your information throughout its entire lifecycle and is the recognized leader in Data Security, Identity Management, and Governance, Risk, and Compliance solutions. Also, attend the Oracle Megatrends Session, Gone in 60 Seconds: Mitigating Database Security Risk and stop by our booth, # 100 & #102, to meet with Oracle Security Solution experts, see live product demos, and more. Learn more and register.

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• Videos: Getting Started with Java Embedded

  - by Tori Wieldt

  Are you a Java developer? That means you can write applications for embedded processors! There are new six new videos up on the YouTube/Java channel that you can watch to get more information. To get an overview, watch James Allen of Oracle Global Business Development give OTN a tour of the Oracle booth at ARM Techcon. He also explains the huge opportunity for Java in the embedded space. These videos from Oracle Engineering show you how to leverage your knowledge to seamlessly develop in a space that is really taking off. Java SE Embedded Development Made Easy, Part 1 This video demonstrates how developers already familiar with the Java SE development paradigm can leverage their knowledge to seamlessly develop on very capable embedded processors. Part one of a two-part series. Java SE Embedded Development Made Easy, Part 2 This video demonstrates how developers already familiar with the Java SE development paradigm can leverage their knowledge to seamlessly develop on very capable embedded processors. Part two of a two-part series. Mobile Database Synchronization - Healthcare Demonstration This video demonstrates how a good portion of Oracle's embedded technologies (Java SE-Embedded, Berkeley DB, Database Mobile Server) can be applied to a medical application. Tomcat Micro Cluster See how multiple embedded devices installed with Java Standard Edition HotSpot for Armv5/Linux and Apache Tomcat can be configured as a micro cluster. Java Embedded Partnerships Kevin Smith of Oracle Technical Business Development explains what's new for partners and Java developers in the embedded space. Learn how you can start prototyping for Qualcomm's new Orion board before it's available. (Sorry about the video quality, the booth lights were weird.)   Visit the YouTube/Java channel for other great Java videos. <fade to black>

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• Building a StackOverflow inspired Knowledge Exchange Three Tiers to MVC – Hooray – Physical Separat

  In this article we will start to address some of the flaws in our original design. The first step will be to refactor towards logical separation of our code. Then we can analyze the code to see what the remaining issues are. Then we will analyze the pros and cons of this design.

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• Költözik a blog

  - by lsarecz

  Kedves Olvasó! A közelmúltban elhatároztuk, hogy az Oracle Hungary jelenleg muködo magyar nyelvu blogjait összevonjuk, és egy közös blogba publikál az összes szakérto kolléga. Ezzel remélhetoleg egy gyakran frissülo, hasznos szakmai tartalommal felöltött online napló születik, ami az eddigi egyébként is nagyszeru blogjainkat is felülmúlja. Az új Oracle Hungary Technology Blog itt található: https://blogs.oracle.com/hunoratech/

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• Upcoming events : OBUG Connect Conference 2012

  - by Maria Colgan

  The Oracle Benelux User Group (OBUG) have given me an amazing opportunity to present a one day Optimizer workshop at their annual Connect Conference in Maastricht on April 24th. The workshop will run as one of the parallel tracks at the conference and consists of three 45 minute sessions. Each session can be attended stand alone but they will build on each other to allow someone new to the Oracle Optimizer or SQL tuning to come away from the conference with a better understanding of how the Optimizer works and what techniques they should deploy to tune their SQL. Below is a brief description of each of the sessions Session 7 - 11:30 am Oracle Optimizer: Understanding Optimizer StatisticsThe workshop opens with a discussion on Optimizer statistics and the features introduced in Oracle Database 11g to improve the quality and efficiency of statistics-gathering. The session will also provide strategies for managing statistics in various database environments. Session 27 -  14:30 pm Oracle Optimizer: Explain the Explain PlanThe workshop will continue with a detailed examination of the different aspects of an execution plan, from selectivity to parallel execution, and explains what information you should be gleaning from the plan. Session 47 -  15:45 pm Top Tips to get Optimal Execution Plans Finally I will show you how to identify and resolving the most common SQL execution performance problems, such as poor cardinality estimations, bind peeking issues, and selecting the wrong access method.   Hopefully I will see you there! +Maria Colgan

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• Reaching to the Holy Grail of Data Management

  - by Irem Radzik

  Pervasive, continuous access to trusted data. That’s the ultimate goal of data management. It enables to leverage data as an asset to create value for customers and the organization. It creates the strong foundation needed to move the business forward. How you get there is also critical. As with all IT initiatives using high performance solutions with low cost of ownership is another key requirement in today’s IT world. Oracle's  data integration product strategy focuses on helping customers achieve this ultimate goal with high performance and low TCO.  At OpenWorld, we will be showing how Oracle Data Integration products help you reach your data management goals, considering new trends in information management, such as big data and cloud computing. We will also provide an update on the latest product releases, such as Oracle GoldenGate 11gR2. If you will be at OpenWorld, please join us on Monday Oct 1st 10:45am at Moscone West – 3005 to hear our VP of Product Development, Brad Adelberg, present "Future Strategy, Direction, and Roadmap of Oracle’s Data Integration Platform". The Data Integration track at OpenWorld covers variety of topics and speakers. In addition to product management of Oracle GoldenGate, Oracle Data Integrator, and Enteprise Data Quality presenting product updates and roadmap, we have several customer panels and stand-alone sessions featuring select customers such as St. Jude Medical, Raymond James, Aderas, Turkcell, Paychex, Comcast,  Ticketmaster, Bank of America and more. You can see an overview of Data Integration sessions here. If you are not able to attend OpenWorld, please check out our latest resources for Data Integration and Oracle GoldenGate. In the coming weeks you will see more blogs about our products’ new capabilities and what to expect at OpenWorld. I hope to see you at OpenWorld and stay in touch via our future blogs. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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• Using Interlocked.Exchange(ref Enum, 1) to prevent re-entrancy [migrated]

  - by makerofthings7

  What options do I have for pending work that can't acquire a lock via the following sample? System.Threading.Interlocked.CompareExchange<TrustPointStatusEnum> (ref tp.TrustPointStatus, TrustPointStatusEnum.NotInitalized,TrustPointStatusEnum.Loading); Based on my research think I have the following options: I can use Threading.SpinWait (for very quick IO tasks) at the cost of CPU I can use Sleep() which has an unreliable wake up time I'm not sure of any other option, but what I want to make sure of is that all these options work with the .NET 4 async and await keywords, especially if I use Task to run them on a background thread

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• UPK Pre-Built Content Update

  - by Karen Rihs

  UPK pre-built content development efforts are always underway and growing. Over the last few months, the following new and upgraded modules became available:  NEW CONTENT RELEASES E-Business Suite 12.1 Field Service Manufacturing Operations Center Process Manufacturing:  System Administration Strategic Network Optimization U.S. Federal Financials Oracle Communications 11.1 Oracle Communications UPK for Pricing Design Center, Voice and Data Offerings Oracle Mobile Workforce 2.1.0 Administrative Setup User Tasks Primavera Primavera Portfolio Management 9.0 UPK CONTENT UPGRADES JDE E1 9.1 HCM Fundamentals for EnterpriseOne Manufacturing - Product Data Management Manufacturing Management Discrete Shop Floor Management Procurement and Subcontract Management JDE World A9.3 Accounts Payable Address Book  Common Foundation General Ledger For a list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. For more information on how your organization can take advantage of UPK pre-built content, see our previous blog,  The Value of UPK Pre-Built Content. - Karen Rihs, UPK Outbound Product Management

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• How do I keep multiple copies of Outlook in sync when using RPC over HTTP?

  - by Don

  I use Outlook 2007 at work with our Exchange 2003 server. I just setup my home system with Outlook 2007 so that I could use the RPC over HTTP to access Exchange without having to use a VPN. It works fine. I can get mail, send mail, etc. What it doesn't seem to be doing is staying in sync. For example, I read a few messages at home, moved them into different folders from the Inbox, etc. That all seemed fine. When I login to my work machine and look at the copy of Outlook there, the mail is still unread and nothing has been moved. Am I missing something simple here? I would have to assume that my home machine should be telling Exchange where these messages belong and that they've been read. Both machines are running Windows 7, if that matters. Ideas?

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• Today's Links (6/23/2011)

  - by Bob Rhubart

  Lydia Smyers interviews Justin "Mr. OTN" Kestelyn on the Oracle ACE Program Justin Kestelyn describes the Oracle ACE program, what it means to the developer community, and how to get involved. Incremental Essbase Metadata Imports Now Possible with OBIEE 11g | Mark Rittman "So, how does this work, and how easy is it to implement?" asks Oracle ACE Director Mark Rittman, and then he dives in to find out. ORACLENERD: The Podcast Oracle ACE Chet "ORACLENERD" Justice recounts his brush with stardom on Christian Screen's The Art of Business Intelligence podcast. Bay Area Coherence Special Interest Group Next Meeting July 21, 2011 | Cristóbal Soto Soto shares information on next month's Bay Area Coherence SIG shindig. New Cloud Security Book: Securing the Cloud by Vic Winkler | Dr Cloud's Flying Software Circus "Securing the Cloud is the most useful and informative about all aspects of cloud security," says Harry "Dr. Cloud" Foxwell. Oracle MDM Maturity Model | David Butler "The model covers maturity levels around five key areas: Profiling data sources; Defining a data strategy; Defining a data consolidation plan; Data maintenance; and Data utilization," says Butler. Integrating Strategic Planning for Cloud and SOA | David Sprott "Full blown Cloud adoption implies mature and sophisticated SOA implementation and impacts many business processes," says Sprott.

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• Activesync/OWA Desktop Client

  - by prestomation

  At my company we have Exchange 2k3 with OWA being public, serving up Activesync and webmail. There is no pop3 or imap support from our admins. Outlook 2k3's RPC over HTTP is also disabled Is there a desktop client that can connect to Activesync or OWA? If my ipod touch can connect to activesync, why can't my pc? I'd preferably like a linux daemon that could simply forward emails to my gmail address, but I guess I'll take what I can get. Thanks EDIT: In case it was not clear, our Exchange server is hidden completely behind a firewall, and a second exchange server has only activesync and https ports opened to the world.

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• WebCenter Content Technical Resources

  - by John Klinke

  Some useful WebCenter Content technical resources that you might not be aware of: WebCenter Content Support's Twitter Account: Follow Oracle WebCenter Content Support on Twitter @OrcleWCCSupport to keep informed about webcasts, patches, new releases, tips and tricks, and more. Oracle WebCenter & ADF Architecture Team Blog: Frequent posts by the Oracle Fusion Middleware A-Team discussing WebCenter implementation and configuration topics.  

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• Oracle 11g Security &amp;#150; Guidelines for Auditing

  Oracle focuses on the default settings for just about all of the security setup in "The Oracle 2-Day Security Guide". As we draw near the close of the book, we'll examine a few guidelines for auditing.

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• Ein starker Partner: IGEPA IT-SERVICE GmbH

  - by Alliances & Channels Redaktion

  Unsere Oracle Partner in Deutschland sind national und international erfolgreich im Geschäft und punkten bei ihren Kunden mit maßgeschneiderten Lösungen. Sie stehen für durchdachte, stimmige IT-Konzepte, hohe Service-Kompetenz und vor allem für konsequente Qualität. Dabei ist jeder Partner einzigartig: jeder hat sein eigenes Erfolgsrezept mit Oracle entwickelt, jeder verfügt über besondere Experten und eigene Business Values. Daher ist auch jeder Oracle Partner auf seine Weise spezialisiert. Hier wollen wir Ihnen in einer neuen Serie einige ausgewählte Partner vorstellen, die uns Einblicke in ihre Arbeit, ihre Strategie und in spezielle Kompetenzen sowie Referenzen im Oracle Umfeld geben. Heute spricht unser A&C Kollege Stephan Weber mit Herrn Peter Mischok vom Partner IGEPA IT-SERVICE GmbH über dessen Erfolgsmodell. Film ab!

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• Latest MapViewer 11g patch released

  - by lqian

  Hi,   We are glad to announce that the latest MapViewer 11g patch (version 11.1.1.7.2) has just been uploaded to OTN in the usual place. This is mostly a bug fix release, with several noticeable enhancements to the HTML5 API. For the full release note, please check it here:  http://download.oracle.com/otndocs/products/mapviewer/mapviewer_11p6_2_readme.txt In a related note, our hosted mapping service (elocation.oracle.com) has also updated its MapViewer server to this release. Finally, the public demo server running all the standard mapViewer demos have been patched to 11.1.1.7.2 as well. So make sure to give the demos a spin! http://slc02okf.oracle.com    :  show cases some of the main HTML5 mapping demos http://slc02okf.oracle.com/mvdemo : the MapViewer Samples & Demos Application.  Thanks LJ 

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• Wrong statistics in AUX_STATS$ might puzzle the optimizer

  - by Mike Dietrich

  We do recommend the creation of System Statistics for quite a long time. Since Oracle 9i the optimizer works with a CPU and IO cost based model. And in order to give the optimizer some knowledge about the IO subsystem's performance and throughput - once System Statistics are collected - they'll get stored in AUX_STATS$. For this purpose in the old Oracle 9i days some default values had been defined - and you'll still find those defaults in Oracle Database 11g Release 2 in AUX_STATS$. But these old values don't reflect the performance of modern IO systems. So it might be a good best practice post upgrade to create fresh System Statistics if you haven't done this before.  You can collect System Statistics with: exec DBMS_STATS.GATHER_SYSTEM_STATS('start'); and end it later by executing: exec DBMS_STATS.GATHER_SYSTEM_STATS('stop'); You could also run DBMS_STATS.GATHER_SYSTEM_STATS('interval', interval=>N) instead where N is the number of minutes when statistics gathering is stopped automatically. Please make sure you'll do this on a real workload period. It won't make sense to gather these values while the database is in an idle state. You should do this ideally for several hours. It doesn't affect performance in a negative way as the values are anyway collected in V$SYSSTAT and V$SESSTAT. And in case you'd like to delete the stats and revert to the old default values you'd simply execute:exec DBMS_STATS.DELETE_SYSTEM_STATS; The tricky thing in Oracle Database 11.2 - and that's why I'm actually writing this blog post today - is bug9842771. This leads to wrong values in AUX_STATS$ for SREADTIM and MREADTIM by factor 1000 guiding the optimizer sometimes into the totally wrong directon. The workaround is to overwrite these values manually and divide them by 1000. Use the DBMS_STATS.SET_SYSTEM_STATS procedure. See this MOS Note:9842771.8 for the above bug for some further information. This issue is fixed in Oracle Database 11.2.0.3 and above. To get some background information about the statistics collected in please read this section in the Oracle Database 11.2 Performance Tuning Guide. And gathering System Statistics might have some implication if you have mixed workloads - and interacts with DB_FILE_MULTIBLOCK_READ_COUNT. For more information please read section 13.4.1.2.

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• Public Sector FMW Customer Tech Day in Reston, Tuesday Oct 7th

  - by BPMWarrior

  Have your heard? There is another PS FMW Customer Tech Day scheduled in the Oracle Reston office!                                                                                          Fusion Middleware Customer Tech Day                                                          October 7, 2014                                   Please join Oracle & Sofbang on Tuesday October 7th for our second Public Sector Oracle Fusion Middleware (OFMW) Customer Tech Day in Reston.   This Tech Day is designed with you the customer in mind. Come learn and share with other customers. This event will be centered on Mobility, App Advantage, WebCenter, SOA, BPM, Security and FMWaaS.   Sofbang enables customers to create, integrate and run agile intelligent business applications leveraging Oracle Fusion Middleware. Based out of Chicago, IL, Sofbang is recognized as an Oracle Platinum level Partner in the Oracle Partner Network. For more information on Sofbang, please visit www.sofbang.com   To confirm your attendance at this Event or for more information, please email [email protected]                                              

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• Enable Configurator for Return Orders

  - by ChristineS-Oracle

  With release 12.2.4 for non-referenced RMAs, Order Management will allow you to configure the model from Sales Order / Quick Sales Order windows. This is only allowable when profile  OM: Enable Configuration UI for RMA is set to Yes.  All selected options must be returnable, as well as all included items. Order Management explodes included items and creates options and option classes in a way similar to outbound orders. The application creates all selected components with same line number but different option/component number.  Additionally, the application does not allow re-configuration and/or deletion of any line if any line in the same configuration is received, fulfilled, closed, cancelled, or split. For additional information refer to the Oracle Order Management Release Notes for Release 12.2.4 (Doc ID 1906521.1).

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• The MDM Journey: From the Customer Perspective

  - by Mala Narasimharajan

  Master Data Management is more than just about a single version of  the truth or providing a 360 degree view of the customer.  It spans multiple domains ranging from customers to suppliers to products and beyond.  MDM is pivotal to providing a solid customer experience - one that results in repeat business, continued loyalty and last but not least - high customer satisfaction.  Customer experience is not only defined as accurate information about the customer for the enterprise, but also presenting the customer with the right information about products, orders, product availability, etc.   Let's take a look at a couple of customer use cases with Oracle MDM. Below is a picture from a recent customer panel: Oracle MDM is a key platform for increasing upsell/cross-sell opportunities, improve targeting of customers and uncover new sales opportunies, reduce inaccuracies in mailing marketing materials to prospects, as well as to tap into and uncover the full value of a customer across business units more accurately.  A leading investment and private bank leverages Oracle MDM to do a better job of identifying clients, their levels of investment as well as consistently manage them through a series of areas such as credit, risk, new accounts, etc. Ultimately, they are looking to understand client investments and touchpoints across the company's offerings.  Another use case for Oracle MDM is with a major financial and insurance services company with clients worldwide, looking to resolve customer data inaccuracies and client information stored differently across mulitiple systems.  For more information on Oracle Master Data Management, click here.  

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• Announcing the Fusion Applications Blog

  - by Theresa Hickman

  Want to learn more about Oracle's next generation applications, Fusion Applications, from key executives, strategy and development leaders? We have a Fusion Applications blog. Steve Miranda, Senior Vice President, Applications Development of Oracle kicks off the Fusion Applications blog series @blogs.oracle.com/applications. Content will vary; some content will be applicable to all Fusion Applications families, and some will focus on a particular family (HCM, CRM, Financials, etc.) You can also follow them on Facebook www.facebook.com/OracleApps.

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