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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Online Password Security Tactics

  - by BuckWoody

  Recently two more large databases were attacked and compromised, one at the popular Gawker Media sites and the other at McDonald’s. Every time this kind of thing happens (which is FAR too often) it should remind the technical professional to ensure that they secure their systems correctly. If you write software that stores passwords, it should be heavily encrypted, and not human-readable in any storage. I advocate a different store for the login and password, so that if one is compromised, the other is not. I also advocate that you set a bit flag when a user changes their password, and send out a reminder to change passwords if that bit isn’t changed every three or six months.    But this post is about the *other* side – what to do to secure your own passwords, especially those you use online, either in a cloud service or at a provider. While you’re not in control of these breaches, there are some things you can do to help protect yourself. Most of these are obvious, but they contain a few little twists that make the process easier.   Use Complex Passwords This is easily stated, and probably one of the most un-heeded piece of advice. There are three main concepts here: ·         Don’t use a dictionary-based word ·         Use mixed case ·         Use punctuation, special characters and so on   So this: password Isn’t nearly as safe as this: P@ssw03d   Of course, this only helps if the site that stores your password encrypts it. Gawker does, so theoretically if you had the second password you’re in better shape, at least, than the first. Dictionary words are quickly broken, regardless of the encryption, so the more unusual characters you use, and the farther away from the dictionary words you get, the better.   Of course, this doesn’t help, not even a little, if the site stores the passwords in clear text, or the key to their encryption is broken. In that case…   Use a Different Password at Every Site What? I have hundreds of sites! Are you kidding me? Nope – I’m not. If you use the same password at every site, when a site gets attacked, the attacker will store your name and password value for attacks at other sites. So the only safe thing to do is to use different names or passwords (or both) at each site. Of course, most sites use your e-mail as a username, so you’re kind of hosed there. So even though you have hundreds of sites you visit, you need to have at least a different password at each site.   But it’s easier than you think – if you use an algorithm.   What I’m describing is to pick a “root” password, and then modify that based on the site or purpose. That way, if the site is compromised, you can still use that root password for the other sites.   Let’s take that second password: P@ssw03d   And now you can append, prepend or intersperse that password with other characters to make it unique to the site. That way you can easily remember the root password, but make it unique to the site. For instance, perhaps you read a lot of information on Gawker – how about these:   P@ssw03dRead ReadP@ssw03d PR@esasdw03d   If you have lots of sites, tracking even this can be difficult, so I recommend you use password software such as Password Safe or some other tool to have a secure database of your passwords at each site. DO NOT store this on the web. DO NOT use an Office document (Microsoft or otherwise) that is “encrypted” – the encryption office automation packages use is very trivial, and easily broken. A quick web search for tools to do that should show you how bad a choice this is.   Change Your Password on a Schedule I know. It’s a real pain. And it doesn’t seem worth it…until your account gets hacked. A quick note here – whenever a site gets hacked (and I find out about it) I change the password at that site immediately (or quit doing business with them) and then change the root password on every site, as quickly as I can.   If you follow the tip above, it’s not as hard. Just add another number, year, month, day, something like that into the mix. It’s not unlike making a Primary Key in an RDBMS.   P@ssw03dRead10242010   Change the site, and then update your password database. I do this about once a month, on the first or last day, during staff meetings. (J)   If you have other tips, post them here. We can all learn from each other on this.

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• Execute TSQL statement with ExecuteStoreQuery in entity framework 4.0

  - by Jalpesh P. Vadgama

  I was playing with entity framework in recent days and I was searching something that how we can execute TSQL statement in entity framework. And I have found one great way to do that with entity framework ‘ExecuteStoreQuery’ method. It’s executes a TSQL statement against data source given enity framework context and returns strongly typed result. You can find more information about ExcuteStoreQuery from following link. http://msdn.microsoft.com/en-us/library/dd487208.aspx So let’s examine how it works. So Let’s first create a table against which we are going to execute TSQL statement. So I have added a SQL Express database as following. Now once we are done with adding a database let’s add a table called Client like following. Here you can see above Client table is very simple. There are only two fields ClientId and ClientName where ClientId is primary key and ClientName is field where we are going to store client name. Now it’s time to add some data to the table. So I have added some test data like following. Now it’s time to add entity framework model class. So right click project->Add new item and select ADO.NET entity model as following. After clicking on add button a wizard will start it will ask whether we need to create model classes from database or not but we already have our client table ready so I have selected generate from database as following. Once you process further in wizard it will be presented a screen where we can select the our table like following. Now once you click finish it will create model classes with for us. Now we need a gridview control where we need to display those data. So in Default.aspx page I have added a grid control like following. <%@ Page Title="Home Page" Language="C#" MasterPageFile="~/Site.master" AutoEventWireup="true" CodeBehind="Default.aspx.cs" Inherits="EntityFramework._Default" %> <asp:Content ID="HeaderContent" runat="server" ContentPlaceHolderID="HeadContent"> </asp:Content> <asp:Content ID="BodyContent" runat="server" ContentPlaceHolderID="MainContent"> <h2> Welcome to ASP.NET! </h2> <p> To learn more about ASP.NET visit <a href="http://www.asp.net" title="ASP.NET Website">www.asp.net</a>. </p> <p> You can also find <a href="http://go.microsoft.com/fwlink/?LinkID=152368&amp;clcid=0x409" title="MSDN ASP.NET Docs">documentation on ASP.NET at MSDN</a>. <asp:GridView ID="grdClient" runat="server"> </asp:GridView> </p> </asp:Content> Now once we are done with adding Gridview its time to write code for server side. So I have written following code in Page_load event of default.aspx page. protected void Page_Load(object sender, EventArgs e) { if (!Page.IsPostBack) { using (var context = new EntityFramework.TestEntities()) { ObjectResult<Client> result = context.ExecuteStoreQuery<Client>("Select * from Client"); grdClient.DataSource = result; grdClient.DataBind(); } } } Here in the above code you can see that I have written create a object of our entity model and then with the help of the ExecuteStoreQuery method I have execute a simple select TSQL statement which will return a object result. I have bind that object result with gridview to display data. So now we are done with coding.So let’s run application in browser. Following is output as expected. That’s it. Hope you like it. Stay tuned for more..Till then happy programming.

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• Welcome to Jackstown

  - by fatherjack

  I live in a small town, the population count isn't that great but let me introduce you to some of the population. We'll start with Martin the Doc, he fixes up anything that gets poorly, so much so that he could be classed as the doctor, the vet and even the garage mechanic. He's got a reputation that he can fix anything and that hasn't been proved wrong yet. He's great friends with Brian (who gets called "Brains") the teacher who seems to have a sound understanding of any topic you care to pass his way. If he isn't sure he tells you and then goes to find out and comes back with a full answer real quick. Its good to have that sort of research capability close at hand. Brains is also great at encouraging anyone who needs a bit of support to get them up to speed and working on their jobs. Steve sees Brains regularly, that's because he is the librarian, he keeps all sorts of reading material and nowadays there's even video to watch about any topic you like. Steve keeps scouring all sorts of places to get the content that's needed and he keeps it in good order so that what ever is needed can be found quickly. He also has to make sure that old stuff gets marked as probably out of date so that anyone reading it wont get mislead. Over the road from him is Greg, he's the town crier. We don't have a newspaper here so Greg keeps us all informed of what's going on "out of town" - what new stuff we might make use of and what wont work in a small place like this. If we are interested he goes ahead and gets people in to demonstrate their products  and tell us about the details. Greg is pretty good at getting us discounts too. Now Greg's brother Ian works for the mayors office in the "waste management department" nowadays its all about the recycling but he still has to make sure that the stuff that cant be used any more gets disposed of properly. It depends on the type of waste he's dealing with that decides how it need to be treated and he has to know a lot about the different methods and when to use which ones. There are two people that keep the peace in town, Brent is the detective, investigating wrong doings and applying justice where necessary and Bart is the diplomat who smooths things over when any people have a dispute or disagreement. Brent is meticulous in his investigations and fair in the way he handles any situation he finds. Discretion is his byword. There's a rumour that Bart used to work for the United Nations but what ever his history there is no denying his ability to get apparently irreconcilable parties working together to their combined benefit. Someone who works closely with Bart is Brad, he is the translator in town. He has several languages that he can converse in but he can also explain things from someone's point of view or  and make it understandable to someone else. To keep things on the straight and narrow from a legal perspective is Ben the solicitor, making sure we all abide by the rules.Two people who make for an interesting evening's conversation if you get them together are Aaron and Grant, Aaron is the local planning inspector and Grant is an inventor of some reputation. Anything being constructed around here needs Aarons agreement. He's quite flexible in his rules though; if you can justify what you want to do with solid logic but he wont stand for any development going on without his inclusion. That gets a demolition notice and there's no argument. Grant as I mentioned is the inventor in town, if something can be improved or created then Grant is your man. He mainly works on his own but isnt averse to getting specific advice and assistance from specialist from out of town if they can help him finish his creations.There aren't too many people left for you to meet in the town, there's Rob, he's an ex professional sportsman. He played Hockey, Football, Cricket, you name it. He was in his element as goal keeper / wicket keeper and that shows in his personal life. He just goes about his business and people often don't even know that he's helped them. Really low profile, doesn't get any glory but saves people from lots of problems, even disasters on occasion. There goes Neil, he's a bit of an odd person, some people say he's gifted with special clairvoyant powers, personally I think he's got his ear to the ground and knows where to find out the important news as soon as its made public. Anyone getting a visit from Neil is best off to follow his advice though, he's usually spot on and you wont be caught by surprise if you follow his recommendations – wherever it comes from.Poor old Andrew is the last person to introduce you to. Andrew doesn't show himself too often but when he does it seems that people find a reason to blame him for their problems, whether he had anything to do with their predicament or not. In all honesty, without fail, and to his great credit, he takes it in good grace and never retaliates or gets annoyed when he's out and about.  It pays off too as its very often the case that those who were blaming him recently suddenly find they need his help and they readily forget the issues pretty rapidly.And then there's me, what do I do in town? Well, I'm just a DBA with a lot of hats. (Jackstown Pop. 1)

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• Parner Webcast - Innovations in Products Program

  - by Richard Lefebvre

  We are pleased to invite you to join the Innovations in Products –webcast. Innovations in Products will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Application portfolio – for your and your customer’s benefit Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Note: At the latter part of this email you have also 17 links into the recent Applications Products presentations and 6 links into the Public Sector Value Proposition presentations that were presented in Innovations in Industries -program. Product breakout sessions: Topics Speaker To Register Fusion Applications Technology and Extensibility: A next-generation platform that adapts to client needs. Matthew Johnson, Sr. Director, SCM Product Development, EMEA CLICK HERE Fusion Applications - Transforming your Back-Office Accounting Function: Changing how people work in back office functions to drive value add Liam Nolan, Director, ERP Product Development, EMEA CLICK HERE Fusion HCM & Talent Overview & Extensibility: A more in-depth look into a personalized HCM solution Synco Jonkeren, Vice-President HCM Product Development & Management, EMEA CLICK HERE Fusion HCM Compensation Planning: Compensate To Compete Rosie Warner, Director, HCM Sales Development CLICK HERE Enterprise PLM for the Product Value Chain: Oracle Enterprise PLM offers Industry specific solutions that cover the Product Value Chain Ulf Köster, Sales Development Leader Enterprise PLM, Oracle Western Europe CLICK HERE Oracle's Asset Management and Maintenance Solution: What you need to know to successfully implement Oracle Asset Management solutions within Oracle Installed Base Philip Carey, Asset Management and Maintenance Solution Specialist CLICK HERE For more details please visit Innovations in Products and other breakout sessions on OPN page. Delivery Format Innovations in Products –program is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: July 2nd 2012 October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration Maximum 1 hour For further information please contact me Markku Rouhiainen. Recent Innovations in Products presentations Applications Products presented on April the 2nd, 2012 Speaker To Register Fusion CRM: Effective, Efficient and Easy James Penfold , Senior Director, Applications Product Development and Product Management CLICK HERE Fusion HCM: Talent management overview performance, goals, talent review Jaime Losantos Viñolas, Director, HCM Sales Development CLICK HERE Distributed Order Management - Fusion SCM Solution Vikram K Singla, Business Development Director, Supply Chain Management Applications, UK CLICK HERE Oracle Transportation Management Dominic Regan, Senior Director Oracle Transportation Management EMEA CLICK HERE Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management Lionel Albert, Senior Director Value Chain Planning, EMEA CLICK HERE Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences Maria Ramirez , CRM Presales Consultant, EPC CLICK HERE EPM 11.1.2.2 Overview Nicholas Cox , EMEA Sales Development Director - Enterprise Performance Management CLICK HERE Oracle Hyperion Profitability and Cost Management, 11.1.2.1 Daniela Lazar , Senior EPM Sales Consultant, EPC CLICK HERE January the 16th 2012 Speaker To Register CRM / ATG: Best-in-Class CRM & Commerce Maria Ramirez , Associate CRM Presales Consultant, EPC CLICK HERE CRM / Automate Business Rules for Maximum Efficiency with OPA (Oracle Policy Automation) Marco Nilo, Associate CRM Presales Consultant, EPC CLICK HERE CRM / InQuira Toby Baker, Principal Sales Consultant, CRM Product Specialist Team CLICK HERE EPM / Business Intelligence Foundation Suite – Sales and Product Updates Liviu Nitescu, Senior BI Sales Consultant, EPC CLICK HERE EPM / Hyperion Planning 11.1.2.1 - Sales & Product Updates Andreea Voinea, EPM Sales Consultant, EPC CLICK HERE ERP / JDE EnterpriseOne Fulfillment Management Overview Mirela Andreea Nasta , ERP Presales Consultant, EPC CLICK HERE ERP / Spotlights on iExpenses Elena Nita ,ERP Presales Consultant, EPC CLICK HERE MDM / Master Data Management Martin Boyd , Senior Director Product Strategy CLICK HERE Product break through session Fusion Applications Human Capital Management Rosie Warner , Director, HCM Sales Development CLICK HERE Recent Innovations in Industries Value Proposition presentations January the 16th 2012 Speaker To Register Process Modernisation Iemke Idsingh Public Sector Solutions Director CLICK HERE Shared Services Ann Smith Business Development Director, Shared Services CLICK HERE Strengthening Financial Discipline Whilst Delivering Cashable Savings Philippa Headley UK Sales Development Director Public Sector - EPM Solutions CLICK HERE Social Welfare Industry Solutions Christian Wernberg-Tougaard Industry Director - Social Welfare CLICK HERE Police Industry Solutions Jeff Penrose Solution Sales Director CLICK HERE Tax and Revenue Management Industry Solutions Andre van der Post Global Director - Tax Solutions and Strategy CLICK HERE  

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• Wireless Problem on Acer Aspire 5610z

  - by Ugur Can Yalaki

  I installed ubuntu 12.04 on my machine, but I can't get wireless connection to work. My computer is Acer Aspire 5610z. I found that some other people that have same computer, face the same problem. Here is some information about it: ****** info trace ****** * uname -a * Linux ucy-Aspire-5610Z 3.8.0-32-generic #47~precise1-Ubuntu SMP Wed Oct 2 16:22:28 UTC 2013 i686 i686 i386 GNU/Linux * lsb_release * Distributor ID: Ubuntu Description: Ubuntu 12.04.3 LTS Release: 12.04 Codename: precise * lspci * 05:00.0 Network controller [0280]: Broadcom Corporation BCM4311 802.11b/g WLAN [14e4:4311] (rev 01) Subsystem: AMBIT Microsystem Corp. Device [1468:0422] Kernel driver in use: b43-pci-bridge 06:01.0 Ethernet controller [0200]: Broadcom Corporation BCM4401-B0 100Base-TX [14e4:170c] (rev 02) Subsystem: Acer Incorporated [ALI] Device [1025:0090] Kernel driver in use: b44 * lsusb * Bus 001 Device 004: ID 04e8:6863 Samsung Electronics Co., Ltd Bus 001 Device 002: ID 5986:0100 Acer, Inc Orbicam Bus 002 Device 002: ID 046d:c52f Logitech, Inc. Wireless Mouse M305 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub * PCMCIA Card Info * PRODID_1="" PRODID_2="" PRODID_3="" PRODID_4="" MANFID=0000,0000 FUNCID=255 * iwconfig * * rfkill * 0: acer-wireless: Wireless LAN Soft blocked: no Hard blocked: no * lsmod * ssb_hcd 12781 0 ssb 51554 2 ssb_hcd,b44 * nm-tool * NetworkManager Tool State: connected (global) Device: usb0 [Wired connection 2] ------------------------------------------- Type: Wired Driver: rndis_host State: connected Default: yes HW Address: Capabilities: Carrier Detect: yes Wired Properties Carrier: on IPv4 Settings: Address: 192.168.42.7 Prefix: 24 (255.255.255.0) Gateway: 192.168.42.129 DNS: 192.168.42.129 IPv6 Settings: Address: ::a05d:a1ff:fea4:1738 Prefix: 64 Gateway: fe80::504d:76ff:fe86:db04 Address: fe80::a05d:a1ff:fea4:1738 Prefix: 64 Gateway: fe80::504d:76ff:fe86:db04 DNS: fe80::504d:76ff:fe86:db04 Device: eth2 ----------------------------------------------------------------- Type: Wired Driver: b44 State: unavailable Default: no HW Address: Capabilities: Carrier Detect: yes Wired Properties Carrier: off * NetworkManager.state * [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true WimaxEnabled=true * NetworkManager.conf * [main] plugins=ifupdown,keyfile dns=dnsmasq [ifupdown] managed=false * interfaces * auto lo iface lo inet loopback * iwlist * * resolv.conf * nameserver 127.0.0.1 * blacklist * [/etc/modprobe.d/blacklist-ath_pci.conf] blacklist ath_pci [/etc/modprobe.d/blacklist-bcm43.conf] blacklist b43 blacklist b43legacy blacklist ssb blacklist bcm43xx blacklist brcm80211 blacklist brcmfmac blacklist brcmsmac blacklist bcma [/etc/modprobe.d/blacklist.conf] blacklist evbug blacklist usbmouse blacklist usbkbd blacklist eepro100 blacklist de4x5 blacklist eth1394 blacklist snd_intel8x0m blacklist snd_aw2 blacklist i2c_i801 blacklist prism54 blacklist bcm43xx blacklist garmin_gps blacklist asus_acpi blacklist snd_pcsp blacklist pcspkr blacklist amd76x_edac * modinfo * filename: /lib/modules/3.8.0-32-generic/kernel/drivers/usb/host/ssb-hcd.ko license: GPL description: Common USB driver for SSB Bus author: Hauke Mehrtens srcversion: E127A51EDC8F44D2C2A8F15 alias: ssb:v4243id0819rev* alias: ssb:v4243id0817rev* alias: ssb:v4243id0808rev* depends: ssb intree: Y vermagic: 3.8.0-32-generic SMP mod_unload modversions 686 filename: /lib/modules/3.8.0-32-generic/kernel/drivers/ssb/ssb.ko license: GPL description: Sonics Silicon Backplane driver srcversion: 14621F6EC014F731244437C alias: pci:v000014E4d00004350sv*sd*bc*sc*i* alias: pci:v000014E4d0000432Csv*sd*bc*sc*i* alias: pci:v000014E4d0000432Bsv*sd*bc*sc*i* alias: pci:v000014E4d00004329sv*sd*bc*sc*i* alias: pci:v000014E4d00004328sv*sd*bc*sc*i* alias: pci:v000014E4d00004325sv*sd*bc*sc*i* alias: pci:v000014E4d00004324sv*sd*bc*sc*i* alias: pci:v000014E4d0000A8D6sv*sd*bc*sc*i* alias: pci:v000014E4d00004322sv*sd*bc*sc*i* alias: pci:v000014E4d00004321sv*sd*bc*sc*i* alias: pci:v000014E4d00004320sv*sd*bc*sc*i* alias: pci:v000014E4d00004319sv*sd*bc*sc*i* alias: pci:v000014A4d00004318sv*sd*bc*sc*i* alias: pci:v000014E4d00004318sv*sd*bc*sc*i* alias: pci:v000014E4d00004315sv*sd*bc*sc*i* alias: pci:v000014E4d00004312sv*sd*bc*sc*i* alias: pci:v000014E4d00004311sv*sd*bc*sc*i* alias: pci:v000014E4d00004307sv*sd*bc*sc*i* alias: pci:v000014E4d00004306sv*sd*bc*sc*i* alias: pci:v000014E4d00004301sv*sd*bc*sc*i* depends: intree: Y vermagic: 3.8.0-32-generic SMP mod_unload modversions 686 * udev rules * PCI device 0x14e4:/sys/devices/pci0000:00/0000:00:1e.0/0000:06:01.0/ssb1:0 (b44) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth0" PCI device 0x14e4:/sys/devices/pci0000:00/0000:00:1e.0/0000:06:01.0/ssb2:0 (b44) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth1" PCI device 0x14e4:/sys/devices/pci0000:00/0000:00:1e.0/0000:06:01.0/ssb3:0 (b44) SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth2" * dmesg * [ 2.385241] ssb: Found chip with id 0x4311, rev 0x01 and package 0x00 [ 2.385256] ssb: Core 0 found: ChipCommon (cc 0x800, rev 0x11, vendor 0x4243) [ 2.385266] ssb: Core 1 found: IEEE 802.11 (cc 0x812, rev 0x0A, vendor 0x4243) [ 2.385276] ssb: Core 2 found: USB 1.1 Host (cc 0x817, rev 0x03, vendor 0x4243) [ 2.385286] ssb: Core 3 found: PCI-E (cc 0x820, rev 0x01, vendor 0x4243) [ 2.448147] ssb: Sonics Silicon Backplane found on PCI device 0000:05:00.0 [ 2.468112] ssb: Found chip with id 0x4401, rev 0x02 and package 0x00 [ 2.468124] ssb: Core 0 found: Fast Ethernet (cc 0x806, rev 0x07, vendor 0x4243) [ 2.468132] ssb: Core 1 found: V90 (cc 0x807, rev 0x03, vendor 0x4243) [ 2.468140] ssb: Core 2 found: PCI (cc 0x804, rev 0x0A, vendor 0x4243) [ 2.508230] ssb: Sonics Silicon Backplane found on PCI device 0000:06:01.0 [ 2.528620] b44 ssb1:0 eth0: Broadcom 44xx/47xx 10/100 PCI ethernet driver ******** done ******** Thank you already for your help.

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• SSAS Maestro Training in July 2012 #ssasmaestro #ssas

  - by Marco Russo (SQLBI)

  A few hours ago Chris Webb blogged about SSAS Maestro and I’d like to propagate the news, adding also some background info. SSAS Maestro is the premier certification on Analysis Services that selects the best experts in Analysis Services around the world. In 2011 Microsoft organized two rounds of training/exams for SSAS Maestros and up to now only 11 people from the first wave have been announced – around 10% of attendees of the course! In the next few days the new Maestros from the second round should be announced and this long process is caused by many factors that I’m going to explain. First, the course is just a step in the process. Before the course you receive a list of topics to study, including the slides of the course. During the course, students receive a lot of information that might not have been included in the slides and the best part of the course is class interaction. Students are expected to bring their experience to the table and comparing case studies, experiences and having long debates is an important part of the learning process. And it is also a part of the evaluation: good questions might be also more important than good answers! Finally, after the course, students have their homework and this may require one or two months to be completed. After that, a long (very long) evaluation process begins, taking into account homework, labs, participation… And for this reason the final evaluation may arrive months later after the course. We are going to improve and shorten this process with the next courses. The first wave of SSAS Maestro had been made by invitation only and now the program is opening, requiring a fee to participate in order to cover the cost of preparation, training and exam. The number of attendees will be limited and candidates will have to send their CV in order to be admitted to the course. Only experienced Analysis Services developers will be able to participate to this challenging program. So why you should do that? Well, only 10% of students passed the exam until now. So if you need 100% guarantee to pass the exam, you need to study a lot, before, during and after the course. But the course by itself is a precious opportunity to share experience, create networking and learn mission-critical enterprise-level best practices that it’s hard to find written on books. Oh, well, many existing white papers are a required reading *before* the course! The course is now 5 days long, and every day can be *very* long. We’ll have lectures and discussions in the morning and labs in the afternoon/evening. Plus some more lectures in one or two afternoons. A heavy part of the course is about performance optimization, capacity planning, monitoring. This edition will introduce also Tabular models, and don’t expect something you might find in the SSAS Tabular Workshop – only performance, scalability monitoring and optimization will be covered, knowing Analysis Services is a requirement just to be accepted! I and Chris Webb will be the teachers for this edition. The course is expensive. Applying for SSAS Maestro will cost around 7000€ plus taxes (reduced to 5000€ for students of a previous SSAS Maestro edition). And you will be locked in a training room for the large part of the week. So why you should do that? Well, as I said, this is a challenging course. You will not find the time to check your email – the content is just too much interesting to think you can be distracted by something else. Another good reason is that this course will take place in Italy. Well, the course will take place in the brand new Microsoft Innovation Campus, but in general we’ll be able to provide you hints to get great food and, if you are willing to attach one week-end to your trip, there are plenty of places to visit (and I’m not talking about the classic Rome-Florence-Venice) – you might really need to relax after such a week! Finally, the marking process after the course will be faster – we’d like to complete the evaluation within three months after the course, considering that 1-2 months might be required to complete the homework. If at this point you are not scared: registration will open in mid-April, but you can already write to [email protected] sending your CV/resume and a short description of your level of SSAS knowledge and experience. The selection process will start early and you may want to put your admission form on top of the FIFO queue!

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• How to create a PeopleCode Application Package/Application Class using PeopleTools Tables

  - by Andreea Vaduva

  This article describes how - in PeopleCode (Release PeopleTools 8.50) - to enable a grid without enabling each static column, using a dynamic Application Class. The goal is to disable the following grid with three columns “Effort Date”, ”Effort Amount” and “Charge Back” , when the Check Box “Finished with task” is selected , without referencing each static column; this PeopleCode could be used dynamically with any grid. If the check box “Finished with task” is cleared, the content of the grid columns is editable (and the buttons “+” and “-“ are available): So, you create an Application Package “CLASS_EXTENSIONS” that contains an Application Class “EWK_ROWSET”. This Application Class is defined with Class extends “ Rowset” and you add two news properties “Enabled” and “Visible”: After creating this Application Class, you use it in two PeopleCode Events : Rowinit and FieldChange : This code is very ‘simple’, you write only one command : ” &ERS2.Enabled = False” → and the entire grid is “Enabled”… and you can use this code with any Grid! So, the complete PeopleCode to create the Application Package is (with explanation in [….]) : ******Package CLASS_EXTENSIONS : [Name of the Package: CLASS_EXTENSIONS] --Beginning of the declaration part------------------------------------------------------------------------------ class EWK_ROWSET extends Rowset; [Definition Class EWK_ROWSET as a subclass of Class Rowset] method EWK_ROWSET(&RS As Rowset); [Constructor is the Method with the same name of the Class] property boolean Visible get set; property boolean Enabled get set; [Definition of the property “Enabled” in read/write] private [Before the word “private”, all the declarations are publics] method SetDisplay(&DisplaySW As boolean, &PropName As string, &ChildSW As boolean); instance boolean &EnSW; instance boolean &VisSW; instance Rowset &NextChildRS; instance Row &NextRow; instance Record &NextRec; instance Field &NextFld; instance integer &RowCnt, &RecCnt, &FldCnt, &ChildRSCnt; instance integer &i, &j, &k; instance CLASS_EXTENSIONS:EWK_ROWSET &ERSChild; [For recursion] Constant &VisibleProperty = "VISIBLE"; Constant &EnabledProperty = "ENABLED"; end-class; --End of the declaration part------------------------------------------------------------------------------ method EWK_ROWSET [The Constructor] /+ &RS as Rowset +/ %Super = &RS; end-method; get Enabled /+ Returns Boolean +/; Return &EnSW; end-get; set Enabled /+ &NewValue as Boolean +/; &EnSW = &NewValue; %This.InsertEnabled=&EnSW; %This.DeleteEnabled=&EnSW; %This.SetDisplay(&EnSW, &EnabledProperty, False); [This method is called when you set this property] end-set; get Visible /+ Returns Boolean +/; Return &VisSW; end-get; set Visible /+ &NewValue as Boolean +/; &VisSW = &NewValue; %This.SetDisplay(&VisSW, &VisibleProperty, False); end-set; method SetDisplay [The most important PeopleCode Method] /+ &DisplaySW as Boolean, +/ /+ &PropName as String, +/ /+ &ChildSW as Boolean +/ [Not used in our example] &RowCnt = %This.ActiveRowCount; &NextRow = %This.GetRow(1); [To know the structure of a line ] &RecCnt = &NextRow.RecordCount; For &i = 1 To &RowCnt [Loop for each Line] &NextRow = %This.GetRow(&i); For &j = 1 To &RecCnt [Loop for each Record] &NextRec = &NextRow.GetRecord(&j); &FldCnt = &NextRec.FieldCount; For &k = 1 To &FldCnt [Loop for each Field/Record] &NextFld = &NextRec.GetField(&k); Evaluate Upper(&PropName) When = &VisibleProperty &NextFld.Visible = &DisplaySW; Break; When = &EnabledProperty; &NextFld.Enabled = &DisplaySW; [Enable each Field/Record] Break; When-Other Error "Invalid display property; Must be either VISIBLE or ENABLED" End-Evaluate; End-For; End-For; If &ChildSW = True Then [If recursion] &ChildRSCnt = &NextRow.ChildCount; For &j = 1 To &ChildRSCnt [Loop for each Rowset child] &NextChildRS = &NextRow.GetRowset(&j); &ERSChild = create CLASS_EXTENSIONS:EWK_ROWSET(&NextChildRS); &ERSChild.SetDisplay(&DisplaySW, &PropName, &ChildSW); [For each Rowset child, call Method SetDisplay with the same parameters used with the Rowset parent] End-For; End-If; End-For; end-method; ******End of the Package CLASS_EXTENSIONS:[Name of the Package: CLASS_EXTENSIONS] About the Author: Pascal Thaler joined Oracle University in 2005 where he is a Senior Instructor. His area of expertise is Oracle Peoplesoft Technology and he delivers the following courses: For Developers: PeopleTools Overview, PeopleTools I &II, Batch Application Engine, Language Oriented Object PeopleCode, Administration Security For Administrators : Server Administration & Installation, Database Upgrade & Data Management Tools For Interface Users: Integration Broker (Web Service)

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• Weird y offset when using custom frag shader (Cocos2d-x)

  - by Mister Guacamole

  I'm trying to mask a sprite so I wrote a simple fragment shader that renders only the pixels that are not hidden under another texture (the mask). The problem is that it seems my texture has its y-coordinate offset after passing through the shader. This is the init method of the sprite (GroundZone) I want to mask: bool GroundZone::initWithSize(Size size) { // [...] // Setup the mask of the sprite m_mask = RenderTexture::create(textureWidth, textureHeight); m_mask->retain(); m_mask->setKeepMatrix(true); Texture2D *maskTexture = m_mask->getSprite()->getTexture(); maskTexture->setAliasTexParameters(); // Disable linear interpolation on the mask // Load the custom frag shader with a default vert shader as the sprite’s program FileUtils *fileUtils = FileUtils::getInstance(); string vertexSource = ccPositionTextureA8Color_vert; string fragmentSource = fileUtils->getStringFromFile( fileUtils->fullPathForFilename("CustomShader_AlphaMask_frag.fsh")); GLProgram *shader = new GLProgram; shader->initWithByteArrays(vertexSource.c_str(), fragmentSource.c_str()); shader->bindAttribLocation(GLProgram::ATTRIBUTE_NAME_POSITION, GLProgram::VERTEX_ATTRIB_POSITION); shader->bindAttribLocation(GLProgram::ATTRIBUTE_NAME_TEX_COORD, GLProgram::VERTEX_ATTRIB_TEX_COORDS); shader->link(); CHECK_GL_ERROR_DEBUG(); shader->updateUniforms(); CHECK_GL_ERROR_DEBUG(); int maskTexUniformLoc = shader->getUniformLocationForName("u_alphaMaskTexture"); shader->setUniformLocationWith1i(maskTexUniformLoc, 1); this->setShaderProgram(shader); shader->release(); // [...] } These are the custom drawing methods for actually drawing the mask over the sprite: You need to know that m_mask is modified externally by another class, the onDraw() method only render it. void GroundZone::draw(Renderer *renderer, const kmMat4 &transform, bool transformUpdated) { m_renderCommand.init(_globalZOrder); m_renderCommand.func = CC_CALLBACK_0(GroundZone::onDraw, this, transform, transformUpdated); renderer->addCommand(&m_renderCommand); Sprite::draw(renderer, transform, transformUpdated); } void GroundZone::onDraw(const kmMat4 &transform, bool transformUpdated) { GLProgram *shader = this->getShaderProgram(); shader->use(); glActiveTexture(GL_TEXTURE1); glBindTexture(GL_TEXTURE_2D, m_mask->getSprite()->getTexture()->getName()); glActiveTexture(GL_TEXTURE0); } Below is the method (located in another class, GroundLayer) that modify the mask by drawing a line from point start to point end. Both points are in Cocos2d coordinates (Point (0,0) is down-left). void GroundLayer::drawTunnel(Point start, Point end) { // To dig a line, we need first to get the texture of the zone we will be digging into. Then we get the // relative position of the start and end point in the zone's node space. Finally we use the custom shader to // draw a mask over the existing texture. for (auto it = _children.begin(); it != _children.end(); it++) { GroundZone *zone = static_cast<GroundZone *>(*it); Point nodeStart = zone->convertToNodeSpace(start); Point nodeEnd = zone->convertToNodeSpace(end); // Now that we have our two points converted to node space, it's easy to draw a mask that contains a line // going from the start point to the end point and that is then applied over the current texture. Size groundZoneSize = zone->getContentSize(); RenderTexture *rt = zone->getMask(); rt->begin(); { // Draw a line going from start and going to end in the texture, the line will act as a mask over the // existing texture DrawNode *line = DrawNode::create(); line->retain(); line->drawSegment(nodeStart, nodeEnd, 20, Color4F::RED); line->visit(); } rt->end(); } } Finally, here's the custom shader I wrote. #ifdef GL_ES precision mediump float; #endif varying vec2 v_texCoord; uniform sampler2D u_texture; uniform sampler2D u_alphaMaskTexture; void main() { float maskAlpha = texture2D(u_alphaMaskTexture, v_texCoord).a; float texAlpha = texture2D(u_texture, v_texCoord).a; float blendAlpha = (1.0 - maskAlpha) * texAlpha; // Show only where mask is invisible vec3 texColor = texture2D(u_texture, v_texCoord).rgb; gl_FragColor = vec4(texColor, blendAlpha); return; } I got a problem with the y coordinates. Indeed, it seems that once it has passed through my custom shader, the sprite's texture is not at the right place: Without custom shader (the sprite is the brown thing): With custom shader: What's going on here? Thanks :) EDIT It looks like after passing through the shader when I set the position of the sprite I set it in points, with (0,0) being in the top-right. Indeed, when I do sprite->setPosition(320, 480), the sprite is perfectly placed at the top of the screen.

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• ORA-7445 Troubleshooting

  - by [email protected]

      QUICKLINK: Note 153788.1 ORA-600/ORA-7445 Lookup tool Note 1082674.1 : A Video To Demonstrate The Usage Of The ORA-600/ORA-7445 Lookup Tool [Video]   Have you observed an ORA-07445 error reported in your alert log? While the ORA-600 error is "captured" as a handled exception in the Oracle source code, the ORA-7445 is an unhandled exception error due to an OS exception which should result in the creation of a core file.  An ORA-7445 is a generic error, and can occur from anywhere in the Oracle code. The precise location of the error is identified by the core file and/or trace file it produces.  Looking for the best way to diagnose? Whenever an ORA-7445 error is raised a core file is generated.  There may be a trace file generated with the error as well.   Prior to 11g, the core files are located in the CORE_DUMP_DEST directory.   Starting with 11g, there is a new advanced fault diagnosability infrastructure to manage trace data.  Diagnostic files are written into a root directory for all diagnostic data called the ADR home.   Core files at 11g will go to the ADR HOME/cdump directory.   For more information on the Oracle 11g Diagnosability feature see Note 453125.1 11g Diagnosability Frequently Asked Questions Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Information to Support[Video]   NOTE:  While the core file is captured in the Diagnosability infrastructure, the file may not be included with a diagnostic package.1.  Check the Alert LogThe alert log may indicate additional errors or other internal errors at the time of the problem.   In some cases, the ORA-7445 error will occur along with ORA-600, ORA-3113, ORA-4030 errors.  The ORA-7445 error can be side effects of the other problems and you should review the first error and associated core file or trace file and work down the list of errors.   Note 1020463.6 DIAGNOSING ORA-3113 ERRORS Note 1812.1 TECH:  Getting a Stack Trace from a CORE file Note 414966.1 RDA Documentation Index   If the ORA-7445 errors are not associated with other error conditions, ensure the trace data is not truncated. If you see a message at the end of the file   "MAX DUMP FILE SIZE EXCEEDED"   the MAX_DUMP_FILE_SIZE parameter is not setup high enough or to 'unlimited'. There could be vital diagnostic information missing in the file and discovering the root issue may be very difficult.  Set the MAX_DUMP_FILE_SIZE appropriately and regenerate the error for complete trace information. For pointers on deeper analysis of these errors see   Note 390293.1 Introduction to 600/7445 Internal Error Analysis Note 211909.1 Customer Introduction to ORA-7445 Errors 2.  Search 600/7445 Lookup Tool Visit My Oracle Support to access the ORA-00600 Lookup tool (Note 153788.1). The ORA-600/ORA-7445 Lookup tool may lead you to applicable content in My Oracle Support on the problem and can be used to investigate the problem with argument data from the error message or you can pull out key stack pointers from the associated trace file to match up against known bugs.3.  "Fine tune" searches in Knowledge Base As the ORA-7445 error indicates an unhandled exception in the Oracle source code, your search in the Oracle Knowledge Base will need to focus on the stack data from the core file or the trace file. Keep in mind that searches on generic argument data will bring back a large result set.  The more you can learn about the environment and code leading to the errors, the easier it will be to narrow the hit list to match your problem. Note 153788.1 ORA-600/ORA-7445 TroubleshooterNote 1082674.1 A Video To Demonstrate The Usage Of The ORA-600/ORA-7445 Lookup Tool [Video] NOTE:  If no trace file is captured, see Note 1812.1 TECH:  Getting a Stack Trace from a CORE file.  Core files are managed through 11g Diagnosability, but are not packaged with other diagnostic data automatically.  The core files can be quite large, but may be useful during analysis within Oracle Support.4.  If assistance is required from Oracle Should it become necessary to get assistance from Oracle Support on an ORA-7445 problem, please provide at a minimum, the Alert log  Associated tracefile(s) or incident package at 11g Patch level  information Core file(s)  Information about changes in configuration and/or application prior to  issues  If error is reproducible, a self-contained reproducible testcase: Note.232963.1 How to Build a Testcase for Oracle Data Server Support to Reproduce ORA-600 and ORA-7445 Errors RDA report or Oracle Configuration Manager information Oracle Configuration Manager Quick Start Guide Note 548815.1 My Oracle Support Configuration Management FAQ Note 414966.1 RDA Documentation Index ***For reference to the content in this blog, refer to Note.1092832.1 Master Note for Diagnosing ORA-600

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• Silverlight Cream for December 18, 2010 -- #1012

  - by Dave Campbell

  In this Issue: Mark Monster, Kevin Dockx, Jeremy Likness(-2-,-3-), Timmy Kokke, Den Delimarsky, Mike Snow, Samuel Jack(-2-), and Renuka Prasad(-2-). Above the Fold: Silverlight: "Trigger a Storyboard on ViewModel changes" Mark Monster WP7: "Microsoft Push Notification in Windows Phone 7" Renuka Prasad Shoutouts: SilverlightGal sent me the link to The Silverlight Dossier ... I think it's a pretty good start... additions I'd like to see are ways to submit to the various areas. Michael Crump put up a contest that runs from now to January 1st... Win a set of Infragistics Silverlight Controls with Data Visualization!... pretty cool, Michael! If you visit WynApse.com, you'll see I have a subscription to LearnVisualStudio.net... and now they have posted a batch of WP7 videos... 64 of them to be exact... wow!: New video series From SilverlightCream.com: Trigger a Storyboard on ViewModel changes Mark Monster has a great post up about triggering Storyboard on ViewModel changes using the DataTrigger from Blend... cool stuff, and you can also do GoToStateAction or other actions or build yourowndang Trigger Action... fun awaits! ... sorry it took a while to post, Mark... been a tad overloaded here! Working with the Silverlight Rich Text Box control Kevin Dockx has had a post up for a while at SilverlightShow where he takes a good look at the RichText control and it's various capabilities, including source so you can give it a dance yourself. Lessons Learned in Personal Web Page Part 3: Custom Panel and Listbox Jeremy Likness's part 3 of his Personal Web Page lessons learned is covering the tres-cool 3D Panel he did... and he's got it all explained out... building from scratch via a custom panel and a Listbox control... A Silverlight MVVM Feed Reader from Scratch in 30 Minutes Jeremy Likness has a video tutorial showing building an MVVM/Silverlight feedreader in 30 minutes ... plus a couple mods that he noticed after the fact... beat that HTML5 :) Jounce Part 8: Raising Property Changed In Jeremy Likness's latest post, he has number 8 in his series on his MVVM platform, Jounce. This time he's explaining the property changed notification, has a very cool way of doing it, and some interesting comments from readers. Dependency Injection, MVVM, Ninject and Silverlight Timmy Kokke has a great tutorial up with associated demo project on Dependency Injection in MVVM and Silverlight. Some hidden features in the Windows Phone 7 emulator Den Delimarsky shows how to get some of the hidden features on your WP7 emulator like the Call History, Call Settings, and Details about the numbers. Playing sound effects on Windows Phone 7 Mike Snow's latest tip is playing sound effects on your WP7 ... a little bit of XNA here and there, and badabing, badaboom, you got sound! Day 3 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack has a couple more posts up about his 'Build a WP7 game in 3 Days' challenge... first up is Day 3 from 8:50 to 22:30 ... wow... long day! ... but he's got something good going now... some good external links also Day 3.5 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack's 3rd day ended with another half-day added on to put on some finishing touches... again, some good external links... and he finished with this Say hello to Simon Squared, my 3.5 day old WP7 Game Microsoft Push Notification in Windows Phone 7 Renuka Prasad has a bunch of material up that I've not been aware of (how did that happen, people??) ... here's the first of a couple of his posts on Code Project ... a very nice tutorial on the Push Notification process... great diagrams and external links. Windows Phone 7 – Toast Notification Using Windows Azure Cloud Service Renuka Prasad has another WP7 post on CodeProject... this one on Toast Notification... and he's using Azure and WCF all rolled into it as well... great diagrams, descriptions and all the code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• PeopleSoft at Alliance 2012 Executive Forum

  - by John Webb

  Guest Posting From Rebekah Jackson This week I jointed over 4,800 Higher Ed and Public Sector customers and partners in Nashville at our annual Alliance conference.   I got lost easily in the hallways of the sprawling Gaylord Opryland Hotel. I carried the resort map with me, and I would still stand for several minutes at a very confusing junction, studying the map and the signage on the walls. Hallways led off in many directions, some with elevators going down here and stairs going up there. When I took a wrong turn I would instantly feel stuck, lose my bearings, and occasionally even have to send out a call for help.    It strikes me that the theme for the Executive Forum this year outlines a less tangible but equally disorienting set of challenges that our higher education customer’s CIOs are facing: Making Decisions at the Intersection of Business Value, Strategic Investment, and Enterprise Technology. The forces acting upon higher education institutions today are not neat, straight-forward decision points, where one can glance to the right, glance to the left, and then quickly choose the best course of action. The operational, technological, and strategic factors that must be considered are complex, interrelated, messy…and the stakes are high. Michael Horn, co-author of “Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns”, set the tone for the day. He introduced the model of disruptive innovation, which grew out of the research he and his colleagues have done on ‘Why Successful Organizations Fail’. Highly simplified, the pattern he shared is that things start out decentralized, take a leap to extreme centralization, and then experience progressive decentralization. Using computers as an example, we started with a slide rule, then developed the computer which centralized in the form of mainframes, and gradually decentralized to mini-computers, desktop computers, laptops, and now mobile devices. According to Michael, you have more computing power in your cell phone than existed on the planet 60 years ago, or was on the first rocket that went to the moon. Applying this pattern to Higher Education means the introduction of expensive and prestigious private universities, followed by the advent of state schools, then by community colleges, and now online education. Michael shared statistics that indicate 50% of students will be taking at least one on line course by 2014…and by some measures, that’s already the case today. The implication is that technology moves from being the backbone of the campus, the IT department’s domain, and pushes into the academic core of the institution. Innovative programs are underway at many schools like Bellevue and BYU Idaho, joined by startups and disruptive new players like the Khan Academy.   This presents both threat and opportunity for higher education institutions, and means that IT decisions cannot afford to be disconnected from the institution’s strategic plan. Subsequent sessions explored this theme.    Theo Bosnak, from Attain, discussed the model they use for assessing the complete picture of an institution’s financial health. Compounding the issue are the dramatic trends occurring in technology and the vendors that provide it. Ovum analyst Nicole Engelbert, shared her insights next and suggested that incremental changes are no longer an option, instead fundamental changes are affecting the landscape of enterprise technology in higher ed.    Nicole closed with her recommendation that institutions focus on the trends in higher education with an eye towards the strategic requirements and business value first. Technology then is the enabler.   The last presentation of the day was from Tom Fisher, Sr. Vice President of Cloud Services at Oracle. Tom runs the delivery arm of the Cloud Services group, and shared his thoughts candidly about his experiences with cloud deployments as well as key issues around managing costs and security in cloud deployments. Okay, we’ve covered a lot of ground at this point, from financials planning, business strategy, and cloud computing, with the possibility that half of the institutions in the US might not be around in their current form 10 years from now. Did I forget to mention that was raised in the morning session? Seems a little hard to believe, and yet Michael Horn made a compelling point. Apparently 100 years ago, 8 of the top 10 education institutions in the world were German. Today, the leading German school is ranked somewhere in the 40’s or 50’s. What will the landscape be 100 years from now? Will there be an institution from China, India, or Brazil in the top 10? As Nicole suggested, maybe US parents will be sending their children to schools overseas much sooner, faced with the ever-increasing costs of a US based education. Will corporations begin to view skill-based certification from an online provider as a viable alternative to a 4 year degree from an accredited institution, fundamentally altering the education industry as we know it?

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• Five Things Learned at the BSR Conference in San Francisco on Nov 2nd-4th

  - by Evelyn Neumayr

  The BSR Conference 2011—“Redefining Leadership”—held from Nov 2nd to Nov 4th in San Francisco, with Oracle as one of the main sponsors, saw senior business executives, civil society representatives, and other experts from around the world gathering to share strategies and insights on the future of sustainability. The general conference sessions kicked off on November 2nd with a plenary address by former U.S. Vice President Al Gore. Other sessions were presented by CEOs of the caliber of Carl Bass (Autodesk), Brian Dunn (Best Buy), Carlos Brito (Anheuser-Busch InBev) and Ofra Strauss (Strauss Group). Here are five key highlights from the conference: 1.      The main leadership challenge is integrating sustainability into core business functions and overcoming short-termism. The “BSR GlobeScan State of Sustainable Business Poll 2011” - a survey of nearly 500 business leaders from 300 member companies - shows that 84% of respondents are optimistic that global businesses will embrace CSR/sustainability as part of their core strategies and operations in the next five years but consider integrating sustainability into their core business functions the key challenge. It is still difficult for many companies that are committed to the sustainability agenda to find investors that understand the long-term implications and as Al Gore said “Many companies are given the signal by the investors that it is the short term results that matter and that is a terribly debilitating force in the market.” 2.      Companies are required to address increasing compliance requirements and transparency in their supply chain, especially in relation with conflict minerals legislation and water management. The Dodd-Frank legislation, OECD guidelines, and the upcoming Securities and Exchange Commission (SEC) rules require companies to monitor upstream the sourcing of tin, tantalum, tungsten, and gold, but given the complexity of this issue companies need to collaborate and partner with peer companies in their industry as well as in other industries to understand how to address conflict minerals in their supply chains. The Institute of Public and Environmental Affairs’ (IPE) China Water Pollution Map enables the public to access thousands of environmental quality, discharge, and infraction records released by various government agencies. Empowered with this information, the public has the opportunity to place greater pressure on polluting companies to comply with environmental standards and create solutions to improve their performance. 3.      A new standard for reporting on supply chain greenhouse gas emissions is available. The New “Scope 3” Supply Chain Greenhouse Gas Inventory Standard, released on October 4th 2011, is the only international greenhouse gas emissions standard that accounts for the full lifecycle of a company’s products. It provides a framework for companies to account for indirect emissions outside of energy use, such as transportation, manufacturing, and distribution, and it incorporates both upstream and downstream impacts of a product. With key investors now listing supplier vulnerability to rising energy prices and disruptions of service as a key concern, greenhouse gas (GHG) management isn’t just for leading companies but a necessity for any business. 4.      Environmental, social, and corporate governance (ESG) reporting is becoming increasingly important to investors and other stakeholders. While European investors have traditionally driven the ESG agenda, U.S. investors are increasingly including ESG data in their analyses. This trend will likely increase as stakeholders continue to demand that an ESG lens be applied to their investments. Investors are increasingly looking to partner on sustainability, as they see the benefits of ESG providing significant returns on investment. 5.      Software companies are offering an increasing variety of solutions to help drive changes and measure performance internally, in supply chains, and across peer companies. The significant challenge is how to integrate different software systems to facilitate decision-making based on a holistic understanding of trade-offs. Jon Chorley, Chief Sustainability Officer and Vice President, Supply Chain Management Product Strategy at Oracle was a panelist in the “Trends in Sustainability Software” session and commented that, “How we think about our business decisions really comes down to how we think about cost. And as long as we don’t assign a cost to things that have an environmental impact or social impact, then we make decisions based on incomplete information. If we could include that in the process that determines ‘Is this product profitable? we would then have a much better decision.” For more information on BSR visit www.brs.org. You can also view highlights of the plenary session at http://www.bsr.org/en/bsr-conference/session-summaries/2011. Oracle is proud to be a sponsor of this BSR conference. By Elena Avesani, Principal Product Strategy Manager, Oracle          

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• Global Perspective: Oracle AppAdvantage Does its Stage Debut in the UK

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Global Perspective is a monthly series that brings experiences, business needs and real-world use cases from regions across the globe. This month’s feature is a follow-up from last month’s Global Perspective note from a well known ACE Director based in EMEA. My first contribution to this blog was before Oracle Open World and I was quite excited about where this initiative would take me in my understanding of the value of Oracle Fusion Middleware. Rimi Bewtra from the Oracle AppAdvantage team came as promised to the Oracle ACE Director briefings and explained what this initiative was all about and I then asked the directors to take part in the new survey. The story was really well received and then at the SOA advisory board that many of these ACE Directors already take part in there was a further discussion on how this initiative will help customers understand the benefits of adoption. A few days later Rick Beers launched the program at a lunch of invited customer executives which included one from Pella who talked about their projects (a quick recap on that here). I wasn’t able to stay for the whole event but what really interested me was that these executives who understood the technology but where looking for how they could use them to drive their businesses. Lots of ideas were bubbling up in my head about how we can use this in user groups to help our members, and the timing was fantastic as just three weeks later we had UKOUG_Apps13, our flagship Applications conference in the UK. We had independently working with Oracle marketing in the UK on an initiative called Apps Transformation to help our members look beyond just the application they use today. We have had a Fusion community page but felt the options open are now much wider than Fusion Applications, there are acquired applications, social, mobility and of course the underlying technology, Oracle Fusion Middleware. I was really pleased to be allowed to give the Oracle AppAdvantage story as a session in our conference and we are planning a special Apps Transformation event in March where I hope the Oracle AppAdvantage team will take part and we will have the results of the survey to discuss. But, life also came full circle for me. In my first post, I talked about Andrew Sutherland and his original theory that Oracle Fusion Middleware adoption had technical drivers. Well, Andrew was a speaker at our event and he gave a potted, tech-talk free update on Oracle Open World. Andrew talked about the Prevailing Technology Winds, and what is driving this today and he talked about that in the past it was the move from simply automating processes (ERP etc), through the altering of those processes (SOA) and onto consolidation. The next drivers are around the need to predict, both faster and more accurately; how to better exploit the information that we have available. He went on to talk about The Nexus of Forces: Social, Mobile, Cloud and Information – harnessing these forces of change with Oracle technology. Gartner really likes this concept and if you want to know more you can get their paper here. All this has made me think, and I hope it will make you too. Technology can help us drive our businesses better and understanding your needs can be the first step on your journey, which was the theme of our event in the UK. I spoke to a number of the delegates and I hope to share some of their stories in later posts. If you have a story to share, the survey is at: https://www.surveymonkey.com/s/P335DD3 About the Author: Debra Lilley, Fujitsu Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director. Debra has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Leader and then Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts Editor’s Note: Debra has kindly agreed to share her musings and experience in a monthly column on the Fusion Middleware blog so do stay tuned…

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• Goto for the Java Programming Language

  - by darcy

  Work on JDK 8 is well-underway, but we thought this late-breaking JEP for another language change for the platform couldn't wait another day before being published. Title: Goto for the Java Programming Language Author: Joseph D. Darcy Organization: Oracle. Created: 2012/04/01 Type: Feature State: Funded Exposure: Open Component: core/lang Scope: SE JSR: 901 MR Discussion: compiler dash dev at openjdk dot java dot net Start: 2012/Q2 Effort: XS Duration: S Template: 1.0 Reviewed-by: Duke Endorsed-by: Edsger Dijkstra Funded-by: Blue Sun Corporation Summary Provide the benefits of the time-testing goto control structure to Java programs. The Java language has a history of adding new control structures over time, the assert statement in 1.4, the enhanced for-loop in 1.5,and try-with-resources in 7. Having support for goto is long-overdue and simple to implement since the JVM already has goto instructions. Success Metrics The goto statement will allow inefficient and verbose recursive algorithms and explicit loops to be replaced with more compact code. The effort will be a success if at least twenty five percent of the JDK's explicit loops are replaced with goto's. Coordination with IDE vendors is expected to help facilitate this goal. Motivation The goto construct offers numerous benefits to the Java platform, from increased expressiveness, to more compact code, to providing new programming paradigms to appeal to a broader demographic. In JDK 8, there is a renewed focus on using the Java platform on embedded devices with more modest resources than desktop or server environments. In such contexts, static and dynamic memory footprint is a concern. One significant component of footprint is the code attribute of class files and certain classes of important algorithms can be expressed more compactly using goto than using other constructs, saving footprint. For example, to implement state machines recursively, some parties have asked for the JVM to support tail calls, that is, to perform a complex transformation with security implications to turn a method call into a goto. Such complicated machinery should not be assumed for an embedded context. A better solution is just to expose to the programmer the desired functionality, goto. The web has familiarized users with a model of traversing links among different HTML pages in a free-form fashion with some state being maintained on the side, such as login credentials, to effect behavior. This is exactly the programming model of goto and code. While in the past this has been derided as leading to "spaghetti code," spaghetti is a tasty and nutritious meal for programmers, unlike quiche. The invokedynamic instruction added by JSR 292 exposes the JVM's linkage operation to programmers. This is a low-level operation that can be leveraged by sophisticated programmers. Likewise, goto is a also a low-level operation that should not be hidden from programmers who can use more efficient idioms. Some may object that goto was consciously excluded from the original design of Java as one of the removed feature from C and C++. However, the designers of the Java programming languages have revisited these removals before. The enum construct was also left out only to be added in JDK 5 and multiple inheritance was left out, only to be added back by the virtual extension method methods of Project Lambda. As a living language, the needs of the growing Java community today should be used to judge what features are needed in the platform tomorrow; the language should not be forever bound by the decisions of the past. Description From its initial version, the JVM has had two instructions for unconditional transfer of control within a method, goto (0xa7) and goto_w (0xc8). The goto_w instruction is used for larger jumps. All versions of the Java language have supported labeled statements; however, only the break and continue statements were able to specify a particular label as a target with the onerous restriction that the label must be lexically enclosing. The grammar addition for the goto statement is: GotoStatement: goto Identifier ; The new goto statement similar to break except that the target label can be anywhere inside the method and the identifier is mandatory. The compiler simply translates the goto statement into one of the JVM goto instructions targeting the right offset in the method. Therefore, adding the goto statement to the platform is only a small effort since existing compiler and JVM functionality is reused. Other language changes to support goto include obvious updates to definite assignment analysis, reachability analysis, and exception analysis. Possible future extensions include a computed goto as found in gcc, which would replace the identifier in the goto statement with an expression having the type of a label. Testing Since goto will be implemented using largely existing facilities, only light levels of testing are needed. Impact Compatibility: Since goto is already a keyword, there are no source compatibility implications. Performance/scalability: Performance will improve with more compact code. JVMs already need to handle irreducible flow graphs since goto is a VM instruction.

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• A Gentle Introduction to NuGet

  - by Joe Mayo

  Not too long ago, Microsoft released, NuGet, an automated package manager for Visual Studio.  NuGet makes it easy to download and install assemblies, and their references, into a Visual Studio project.  These assemblies, which I loosely refer to as packages, are often open source, and include projects such as LINQ to Twitter. In this post, I'll explain how to get started in using NuGet with your projects to include: installng NuGet, installing/uninstalling LINQ to Twitter via console command, and installing/uninstalling LINQ to Twitter via graphical reference menu. Installing NuGet The first step you'll need to take is to install NuGet.  Visit the NuGet site, at http://nuget.org/, click on the Install NuGet button, and download the NuGet.Tools.vsix installation file, shown below. Each browser is different (i.e. FireFox, Chrome, IE, etc), so you might see options to run right away, save to a location, or access to the file through the browser's download manager.  Regardless of how you receive the NuGet installer, execute the downloaded NuGet.Tools.vsix to install Nuget into visual Studio. The NuGet Footprint When you open visual Studio, observe that there is a new menu option on the Tools menu, titled Library Package Manager; This is where you use NuGet.  There are two menu options, from the Library Package Manager Menu that you can use: Package Manager Console and Package Manager Settings.  I won't discuss Package Manager Settings in this post, except to give you a general idea that, as one of a set of capabilities, it manages the path to the NuGet server, which is already set for you. Another menu, added by the NuGet installer, is Add Library Package Reference, found by opening the context menu for either a Solution Explorer project or a project's References folder or via the Project menu.  I'll discuss how to use this later in the post. The following discussion is concerned with the other menu option, Package Manager Console, which allows you to manage NuGet packages. Gettng a NuGet Package Selecting Tools -> Library Package Manager -> Package Manager Console opens the Package Manager Console.  As you can see, below, the Package Manager Console is text-based and you'll need to type in commands to work with packages. In this post, I'll explain how to use the Package Manager Console to install LINQ to Twitter, but there are many more commands, explained in the NuGet Package Manager Console Commands documentation.  To install LINQ to Twitter, open your current project where you want LINQ to Twitter installed, and type the following at the PM> prompt: Install-Package linqtotwitter If all works well, you'll receive a confirmation message, similar to the following, after a brief pause: Successfully installed 'linqtotwitter 2.0.20'. Successfully added 'linqtotwitter 2.0.20' to NuGetInstall. Also, observe that a reference to the LinqToTwitter.dll assembly was added to your current project. Uninstalling a NuGet Package I won't be so bold as to assume that you would only want to use LINQ to Twitter because there are other Twitter libraries available; I recommend Twitterizer if you don't care for LINQ to Twitter.  So, you might want to use the following command at the PM> prompt to remove LINQ to Twitter from your project: Uninstall-Package linqtotwitter After a brief pause, you'll see a confirmation message similar to the following: Successfully removed 'linqtotwitter 2.0.20' from NuGetInstall. Also, observe that the LinqToTwitter.dll assembly no longer appears in your project references list. Sometimes using the Package Manager Console is required for more sophisticated scenarios.  However, LINQ to Twitter doesn't have any dependencies and is a very simple install, so you can use another method of installing graphically, which I'll show you next. Graphical Installations As explained earlier, clicking Add Library Package Reference, from the context menu for either a Solution Explorer project or a project's References folder or via the Project menu opens the Add Library Package Reference window. This window will allow you to add a reference a NuGet package in your project. To the left of the window are a few accordian folders to help you find packages that are either on-line or already installed.  Just like the previous section, I'll assume you are installing LINQ to Twitter for the first time, so you would select the Online folder and click All.  After waiting for package descriptions to download, you'll notice that there are too many to scroll through in a short period of time, over 900 as I write this.  Therefore, use the search box located at the top right corner of the window and type LINQ to Twitter as I've done in the previous figure. You'll see LINQ to Twitter appear in the list. Click the Install button on the LINQ to Twitter entry. If the installation was successful, you'll see a message box display and disappear quickly (or maybe not if your machine is very fast or you blink at that moment). Then you'll see a reference to the LinqToTwitter.dll assembly in your project's references list. Note: While running this demo, I ran into an issue where VS had created a file lock on an installation folder without releasing it, causing an error with "packagename already exists. Skipping..." and then an error describing that it couldn't write to a destination folder.  I resolved the problem by closing and reopening VS. If you open the Add a Library Package Reference window again, you'll see LINQ to Twitter listed in the Recent packages folder. Summary You can install NuGet via the on-line home page with a click of a button.  Nuget provides two ways to work with packages, via console or graphical window.  While the graphical window is easiest, the console window is more powerful. You can now quickly add project references to many available packages via the NuGet service. Joe

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• A little primer on using TFS with a small team

  - by johndoucette

  The scenario; A small team of 3 developers mostly in maintenance mode with traditional ASP.net, classic ASP, .Net integration services and utilities with the company’s third party packages, and a bunch of java-based Coldfusion web applications all under Visual Source Safe (VSS). They are about to embark on a huge SharePoint 2010 new construction project and wanted to use subversion instead VSS. TFS was a foreign word and smelled of “high cost” and of an “over complicated process”. Since they had no preconditions about the old TFS versions (‘05 & ‘08), it was fun explaining how simple it was to install a TFS server and get the ball rolling, with or without all the heavy stuff one sometimes associates with such a huge and powerful application management lifecycle product. So, how does a small team begin using TFS? 1. Start by using source control and migrate current VSS source trees into TFS. You can take the latest version or migrate the entire version history. It’s up to you on whether you want a clean start or need quick access to all the version notes and history of the bits. 2. Since most shops are mainly in maintenance mode with existing applications, begin using bug workitems for everything. When you receive an issue/bug from your current tracking system, manually enter the workitem in TFS right through Visual Studio. You can automate the integration to the current tracking system later or replace it entirely. Believe me, this thing is powerful and can handle even the largest of help desks. 3. With new construction, begin work with requirements and task workitems and follow the traditional sprint-based development lifecycle. Obviously, some minor training will be needed, but don’t fear, this is very intuitive and MSDN has a ton of lesson based labs and videos. 4. For the java developers, use the new Team Explorer Everywhere 2010 plugin (recently known as Teamprise). There is a seamless interface in Eclipse, but also a good command-line utility for other environments such as Dreamweaver. 5. Wait to fully integrate the whole workitem/project management/testing process until your team is familiar with the integrated workitems for bugs and code. After a while, you will see the team wanting more transparency into the work they are all doing and naturally, everyone will want workitems to help them organize the chaos! 6. Management will be limited in the value of the reports until you have a fully blown implementation of project planning, construction, build, deployment and testing. However, there are some basic “bug rate” reports and current backlog listings that can provide good information. Some notable explanations of TFS; Work Item Tracking and Project Management - A workitem represents the unit of work within the system which enables tracking of all activities produced by a user, whether it is a developer, business user, project manager or tester. The properties of a workitem such as linked changesets (checked-in code), who updated the data and when, the states and reasons for change, are all transitioned to a data warehouse within TFS for reporting purposes. A workitem can be defines as a "bug", "requirement", test case", or a "change request". They drive the work effort by the individual assigned to it and also provide a key role in defining what needs to be done. Workitems are the things the team needs to do to accomplish a goal. Test Case Management - Starting with a workitem known as a "test case", a tester (or developer) can now author and manage test cases within a formal test plan subsystem. Although TFS supports the test case workitem type, there is a new product known as the VS Test Professional 2010 which allows a tester to facilitate manual tests including fast forwarding steps in the process to arrive at the assertion point quickly. This repeatable process provides quick regression tests and can be conducted by the business user to ensure completeness during UAT. In addition, developers no longer can provide a response to a bug with the line "cannot reproduce". With every test run, attachments including the recorded session, captured environment configurations and settings, screen shots, intellitrace (debugging history), and in some cases if the lab manager is being used, a snapshot of the tested environment is available. Version Control - A modern system allowing shared check-in/check-out, excellent merge conflict resolution, Shelvesets (personal check-ins), branching/merging visualization, public workspaces, gated check-ins, security hierarchy capabilities, and changeset/workitem tracking. Knowing what was done with the code by any developer has become much easier to picture and resolve issues. Team Build - Automate the compilation process whether you need it to be whenever a developer checks-in code, periodically such as nightly builds for testers in the morning, or manual builds to be deployed into production. Each build can run through pre-determined tests, perform code analysis to see if the developer conforms to the team standards, and reject the build if either fails. Project Portal & Reporting - Provide management with a dashboard with insight into the project(s). "Where are we" in each step of the way including past iterations and the current burndown rate. Enabling this feature is easy as it seamlessly interfaces with existing SharePoint implementations.

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• Beginner Guide to User Styles for Firefox

  - by Asian Angel

  While the default styles for most websites are nice there may be times when you would love to tweak how things look. See how easy it can be to change how websites look with the Stylish Extension for Firefox. Note: Scripts from Userstyles.org can also be added to Greasemonkey if you have it installed. Getting Started After installing the extension you will be presented with a first run page. You may want to keep it open so that you can browse directly to the Userstyles.org website using the link in the upper left corner. In the lower right corner you will have a new Status Bar Icon. If you have used Greasemonkey before this icon works a little differently. It will be faded out due to no user style scripts being active at the moment. You can use either a left or right click to access the Context Menu. The user style script management section is also added into your Add-ons Management Window instead of being separate. When you reach the user style scripts homepage you can choose to either learn more about the extension & scripts or… Start hunting for lots of user style script goodness. There will be three convenient categories to get you jump-started if you wish. You could also conduct a search if you have something specific in mind. Here is some information directly from the website provided for your benefit. Notice the reference to using these scripts with Greasemonkey… This section shows you how the scripts have been categorized and can give you a better idea of how to search for something more specific. Finding & Installing Scripts For our example we decided to look at the Updated Styles Section”first. Based on the page number listing at the bottom there are a lot of scripts available to look through. Time to refine our search a little bit… Using the drop-down menu we selected site styles and entered Yahoo in the search blank. Needless to say 5 pages was a lot easier to look through than 828. We decided to install the Yahoo! Result Number Script. When you do find a script (or scripts) that you like simply click on the Install with Stylish Button. A small window will pop up giving you the opportunity to preview, proceed with the installation, edit the code, or cancel the process. Note: In our example the Preview Function did not work but it may be something particular to the script or our browser’s settings. If you decide to do some quick editing the window shown above will switch over to this one. To return to the previous window and install the user style script click on the Switch to Install Button. After installing the user style the green section in the script’s webpage will actually change to this message… Opening up the Add-ons Manager Window shows our new script ready to go. The script worked perfectly when we conducted a search at Yahoo…the Status Bar Icon also changed from faded out to full color (another indicator that everything is running nicely). Conclusion If you prefer a custom look for your favorite websites then you can have a lot of fun experimenting with different user style scripts. Note: See our article here for specialized How-To Geek User Style Scripts that can be added to your browser. Links Download the Stylish Extension (Mozilla Add-ons) Visit the Userstyles.org Website Install the Yahoo! Result Number User Style Similar Articles Productive Geek Tips Spice Up that Boring about:blank Page in FirefoxExpand the Add Bookmark Dialog in Firefox by DefaultEnjoy How-To Geek User Style Script GoodnessAuto-Hide Your Cluttered Firefox Status Bar ItemsBeginner Geek: Delete User Accounts in Windows 7 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Bypass Waiting Time On Customer Service Calls With Lucyphone MELTUP – "The Beginning Of US Currency Crisis And Hyperinflation" Enable or Disable the Task Manager Using TaskMgrED Explorer++ is a Worthy Windows Explorer Alternative Error Goblin Explains Windows Error Codes Twelve must-have Google Chrome plugins

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• Sort Data in Windows Phone using Collection View Source

  - by psheriff

  When you write a Windows Phone application you will most likely consume data from a web service somewhere. If that service returns data to you in a sort order that you do not want, you have an easy alternative to sort the data without writing any C# or VB code. You use the built-in CollectionViewSource object in XAML to perform the sorting for you. This assumes that you can get the data into a collection that implements the IEnumerable or IList interfaces.For this example, I will be using a simple Product class with two properties, and a list of Product objects using the Generic List class. Try this out by creating a Product class as shown in the following code:public class Product {  public Product(int id, string name)   {    ProductId = id;    ProductName = name;  }  public int ProductId { get; set; }  public string ProductName { get; set; }}Create a collection class that initializes a property called DataCollection with some sample data as shown in the code below:public class Products : List<Product>{  public Products()  {    InitCollection();  }  public List<Product> DataCollection { get; set; }  List<Product> InitCollection()  {    DataCollection = new List<Product>();    DataCollection.Add(new Product(3,        "PDSA .NET Productivity Framework"));    DataCollection.Add(new Product(1,        "Haystack Code Generator for .NET"));    DataCollection.Add(new Product(2,        "Fundamentals of .NET eBook"));    return DataCollection;  }}Notice that the data added to the collection is not in any particular order. Create a Windows Phone page and add two XML namespaces to the Page.xmlns:scm="clr-namespace:System.ComponentModel;assembly=System.Windows"xmlns:local="clr-namespace:WPSortData"The 'local' namespace is an alias to the name of the project that you created (in this case WPSortData). The 'scm' namespace references the System.Windows.dll and is needed for the SortDescription class that you will use for sorting the data. Create a phone:PhoneApplicationPage.Resources section in your Windows Phone page that looks like the following:<phone:PhoneApplicationPage.Resources>  <local:Products x:Key="products" />  <CollectionViewSource x:Key="prodCollection"      Source="{Binding Source={StaticResource products},                       Path=DataCollection}">    <CollectionViewSource.SortDescriptions>      <scm:SortDescription PropertyName="ProductName"                           Direction="Ascending" />    </CollectionViewSource.SortDescriptions>  </CollectionViewSource></phone:PhoneApplicationPage.Resources>The first line of code in the resources section creates an instance of your Products class. The constructor of the Products class calls the InitCollection method which creates three Product objects and adds them to the DataCollection property of the Products class. Once the Products object is instantiated you now add a CollectionViewSource object in XAML using the Products object as the source of the data to this collection. A CollectionViewSource has a SortDescriptions collection that allows you to specify a set of SortDescription objects. Each object can set a PropertyName and a Direction property. As you see in the above code you set the PropertyName equal to the ProductName property of the Product object and tell it to sort in an Ascending direction.All you have to do now is to create a ListBox control and set its ItemsSource property to the CollectionViewSource object. The ListBox displays the data in sorted order by ProductName and you did not have to write any LINQ queries or write other code to sort the data!<ListBox    ItemsSource="{Binding Source={StaticResource prodCollection}}"   DisplayMemberPath="ProductName" />SummaryIn this blog post you learned that you can sort any data without having to change the source code of where the data comes from. Simply feed the data into a CollectionViewSource in XAML and set some sort descriptions in XAML and the rest is done for you! This comes in very handy when you are consuming data from a source where the data is given to you and you do not have control over the sorting.NOTE: You can download this article and many samples like the one shown in this blog entry at my website. http://www.pdsa.com/downloads. Select “Tips and Tricks”, then “Sort Data in Windows Phone using Collection View Source” from the drop down list.Good Luck with your Coding,Paul Sheriff** SPECIAL OFFER FOR MY BLOG READERS **We frequently offer a FREE gift for readers of my blog. Visit http://www.pdsa.com/Event/Blog for your FREE gift!

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• A tale of two dev accounts

  - by TechTwaddle

  Note: I am currently in the process of relocating my blog from http://www.geekswithblogs.net/techtwaddle to my new address at http://www.techtwaddle.net I suggest you point your feed readers to the new address as I slowly transition to my new shared-hosted, ad-free wordpress blog :)   You probably remember my rant from a while back about my windows mobile developer account having problems with the new AppHub, well, there have been few developments and I thought I should share it with you. First up, the issue isn’t fixed yet. I still cannot login to AppHub using my windows mobile 6.x developer account and can’t view details of my Minesweeper app. Who knows how many copies its sold. I had numerous exchanges with Microsoft’s support team on the AppHub forums and via email as well (support ticket), but somehow we never managed to get to the root of it. In fact, the support team itself grew so tired of the problem that they suggested I create a new dev account. I grew impatient, and it was really frustrating to have an app ready for submission but not being able to do anything with it. Eventually, the frustration had to show somewhere, and it was on this forum thread Prabhu Kumar in reply to Nick Nick, I feel for you and totally understand the frustration. Since day one I have been getting the XBOX profile linking error, We encountered an issue connecting your App Hub account with your Xbox Live Profile. Please visit Xbox.com and update your contact information. After you have updated your contact information, please return to the App Hub (https://users.create.msdn.com/Register) to continue. I have an app published on the Windows Mobile 6.x marketplace since Aug, now I can't view the details of this app. I completed work on my WP7 application 1.5 months ago and the first version is ready for submission to marketplace, only if I can login. You can imagine how frustrating all this can be, the issue has taken far too long to be fixed, this has drained all my motivation. I have exchanged numerous mails with Microsoft support team on this issue, and from the looks of it they really are trying their best, unfortunately, their best is not good enough for some of us. During the first week of December I was told that there would be an update happening to AppHub around mid of December. I was hoping that the issue would be fixed but it wasn't. After the update the only change I notice is that the xbox.com link on the error page now takes me to the correct link. Previously, this link used to take me to the 404 page you mentioned above. Out of desperation, I am now considering creating another developer account on AppHub with a new live id, even this I am not 100% sure will work. I asked the support team when the next update to AppHub was planned and got this reply, "We do not have  release date to announce for the next App Hub update at this time. In regards to the login issue you are experiencing at this point the only solution would be to create a new account with a different live ID but make sure to go to xbox.com before hand to get all the information in order on that side." I know it's an extra $99, and not that I can't afford it but it doesn't feel right and I shouldn't have to be doing it in the first place. I have lost all hope of this issue being resolved. I went ahead and created a new dev account, the id verification was in progress when Shaun Taulbee of Microsoft, who has been really helpful in the forums, replied saying, If you find it necessary to pay again to create a new account due to a Microsoft problem, send in a support request asking for a refund and we'll review it (and likely approve it given the circumstances). The thought of refund made me happy, but I had my doubts. So once my second account was verified by Geotrust I applied for a refund through the developer dashboard, by creating a support ticket. Couple of days later I got an email from Microsoft saying that the refund had been approved! yay! Few days and the refund showed up on my bill, Well, thank you Microsoft, it means a lot. I am glad it’s over now. The new account works flawlessly. I would still like to get my first account working again and look at my app numbers for Win Mo 6.x, and probably transfer the credits to the new account somehow, but I’ll save it for another day. If you’ve had similar problems with the AppHub, and had to create a new account to submit your app, I suggest you contact the support team and get your dollars refunded!

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• Using Event Driven Programming in games, when is it beneficial?

  - by Arthur Wulf White

  I am learning ActionScript 3 and I see the Event flow adheres to the W3C recommendations. From what I learned events can only be captured by the dispatcher unless, the listener capturing the event is a DisplayObject on stage and a parent of the object firing the event. You can capture the events in the capture(before) or bubbling(after) phase depending on Listner and Event setup you use. Does this system lend itself well for game programming? When is this system useful? Could you give an example of a case where using events is a lot better than going without them? Are they somehow better for performance in games? Please do not mention events you must use to get a game running, like Event.ENTER_FRAME Or events that are required to get input from the user like, KeyboardEvent.KEY_DOWN and MouseEvent.CLICK. I am asking if there is any use in firing events that have nothing to do with user input, frame rendering and the likes(that are necessary). I am referring to cases where objects are communicating. Is this used to avoid storing a collection of objects that are on the stage? Thanks Here is some code I wrote as an example of event behavior in ActionScript 3, enjoy. package regression { import flash.display.Shape; import flash.display.Sprite; import flash.events.Event; import flash.events.EventDispatcher; import flash.events.KeyboardEvent; import flash.events.MouseEvent; import flash.events.EventPhase; /** * ... * @author ... */ public class Check_event_listening_1 extends Sprite { public const EVENT_DANCE : String = "dance"; public const EVENT_PLAY : String = "play"; public const EVENT_YELL : String = "yell"; private var baby : Shape = new Shape(); private var mom : Sprite = new Sprite(); private var stranger : EventDispatcher = new EventDispatcher(); public function Check_event_listening_1() { if (stage) init(); else addEventListener(Event.ADDED_TO_STAGE, init); } private function init(e:Event = null):void { trace("test begun"); addChild(mom); mom.addChild(baby); stage.addEventListener(EVENT_YELL, onEvent); this.addEventListener(EVENT_YELL, onEvent); mom.addEventListener(EVENT_YELL, onEvent); baby.addEventListener(EVENT_YELL, onEvent); stranger.addEventListener(EVENT_YELL, onEvent); trace("\nTest1 - Stranger yells with no bubbling"); stranger.dispatchEvent(new Event(EVENT_YELL, false)); trace("\nTest2 - Stranger yells with bubbling"); stranger.dispatchEvent(new Event(EVENT_YELL, true)); stage.addEventListener(EVENT_PLAY, onEvent); this.addEventListener(EVENT_PLAY, onEvent); mom.addEventListener(EVENT_PLAY, onEvent); baby.addEventListener(EVENT_PLAY, onEvent); stranger.addEventListener(EVENT_PLAY, onEvent); trace("\nTest3 - baby plays with no bubbling"); baby.dispatchEvent(new Event(EVENT_PLAY, false)); trace("\nTest4 - baby plays with bubbling"); baby.dispatchEvent(new Event(EVENT_PLAY, true)); trace("\nTest5 - baby plays with bubbling but is not a child of mom"); mom.removeChild(baby); baby.dispatchEvent(new Event(EVENT_PLAY, true)); mom.addChild(baby); stage.addEventListener(EVENT_DANCE, onEvent, true); this.addEventListener(EVENT_DANCE, onEvent, true); mom.addEventListener(EVENT_DANCE, onEvent, true); baby.addEventListener(EVENT_DANCE, onEvent); trace("\nTest6 - Mom dances without bubbling - everyone is listening during capture phase(not target and bubble phase)"); mom.dispatchEvent(new Event(EVENT_DANCE, false)); trace("\nTest7 - Mom dances with bubbling - everyone is listening during capture phase(not target and bubble phase)"); mom.dispatchEvent(new Event(EVENT_DANCE, true)); } private function onEvent(e : Event):void { trace("Event was captured"); trace("\nTYPE : ", e.type, "\nTARGET : ", objToName(e.target), "\nCURRENT TARGET : ", objToName(e.currentTarget), "\nPHASE : ", phaseToString(e.eventPhase)); } private function phaseToString(phase : int):String { switch(phase) { case EventPhase.AT_TARGET : return "TARGET"; case EventPhase.BUBBLING_PHASE : return "BUBBLING"; case EventPhase.CAPTURING_PHASE : return "CAPTURE"; default: return "UNKNOWN"; } } private function objToName(obj : Object):String { if (obj == stage) return "STAGE"; else if (obj == this) return "MAIN"; else if (obj == mom) return "Mom"; else if (obj == baby) return "Baby"; else if (obj == stranger) return "Stranger"; else return "Unknown" } } } /*result : test begun Test1 - Stranger yells with no bubbling Event was captured TYPE : yell TARGET : Stranger CURRENT TARGET : Stranger PHASE : TARGET Test2 - Stranger yells with bubbling Event was captured TYPE : yell TARGET : Stranger CURRENT TARGET : Stranger PHASE : TARGET Test3 - baby plays with no bubbling Event was captured TYPE : play TARGET : Baby CURRENT TARGET : Baby PHASE : TARGET Test4 - baby plays with bubbling Event was captured TYPE : play TARGET : Baby CURRENT TARGET : Baby PHASE : TARGET Event was captured TYPE : play TARGET : Baby CURRENT TARGET : Mom PHASE : BUBBLING Event was captured TYPE : play TARGET : Baby CURRENT TARGET : MAIN PHASE : BUBBLING Event was captured TYPE : play TARGET : Baby CURRENT TARGET : STAGE PHASE : BUBBLING Test5 - baby plays with bubbling but is not a child of mom Event was captured TYPE : play TARGET : Baby CURRENT TARGET : Baby PHASE : TARGET Test6 - Mom dances without bubbling - everyone is listening during capture phase(not target and bubble phase) Event was captured TYPE : dance TARGET : Mom CURRENT TARGET : STAGE PHASE : CAPTURE Event was captured TYPE : dance TARGET : Mom CURRENT TARGET : MAIN PHASE : CAPTURE Test7 - Mom dances with bubbling - everyone is listening during capture phase(not target and bubble phase) Event was captured TYPE : dance TARGET : Mom CURRENT TARGET : STAGE PHASE : CAPTURE Event was captured TYPE : dance TARGET : Mom CURRENT TARGET : MAIN PHASE : CAPTURE */

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Defining Your Online Segmentation and Targeting Strategy

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A lot of times, companies will put online segmentation and targeting on the back burner because they don’t know where to start. Often, I’ve heard web managers say that their segments aren’t well understood yet, so they can’t really deliver personalized online experiences that are meaningful. This lack of complete understanding means that they don't really bother to try. But, I don’t think you necessarily need to have an elaborate segmentation and targeting strategy already in place to start delivering a more relevant online customer experience. Sometimes it helps to think of how segmentation and targeting might solve some of the challenges your sites visitors are currently experiencing on your web presence, rather than doing nothing and waiting until a fully baked segmentation strategy lands in your inbox.  For example, perhaps you have a broad and varied service offering that makes it difficult for site visitors to easily find the solutions that are most relevant for them.  How can segmentation and targeting help solve this problem?  Or maybe it’s like the airline I described in Monday’s post where the special deals featured on the home page are only relevant to site visitors from a couple of cities.  Couldn’t segmentation and targeting help them to highlight offers on their home page that are relevant to a larger share of their site visitors? Your early segmentation and targeting efforts do not need to be complicated.  There are simple ways to start delivering a more relevant online customer experience, even if you’re dealing with anonymous site visitors.  These include targeting content to site visitors based on: Referral: Deliver targeted content to your site visitors that is based on where they came from or the search term they used to find your site Behavior:  Deliver content to your site visitors that is related or similar to content they’ve clicked on already Location:  Deliver content your site visitors that is most relevant for their geographic location (this would solve that pesky airline home page problem described above) So as you can see, there really are some very simple ways in which you can start improving your online customer experience using very basic segmentation and targeting methods.  One thing to keep in mind as you start to define you segmentation and targeting strategy is that there are many different types of attributes or combinations of attributes upon which you can base your segmentation and targeting strategy.  In addition to referral, behavior and location, other attributes that you should consider are: Profile Information:  What profile information do you know about this customer already?  Perhaps they provided some information on their interests and preferences when they first registered with your site. Time:  What time is it and how does that impact what my site visitors are looking for or trying to do? Demographics: What are my site visitors’ ages, incomes or ethnicities? Which attributes you select to include in your segmentation strategy will depend on your unique business needs and objectives.  Attributes such as behavior or referral may not be the most important targeting criteria depending on your situation. For example, if you’re a newspaper you might know that certain visitors are sports fans based on their profile information.  You can create a segment for sports fans and target sports related content to that segment of your readership online.  Or perhaps, a reader is browsing stories that are related to politics; you can use that visitor’s behavior to assign him or her to a segment for those interested in politics. From there you can recommend more stories to that visitor based on their interest in politics. For an airline, the visitor’s location may be a more important attribute. By detecting the visitor’s location, you can assign them to an appropriate segment and then target special flights and offers to them based on their likely departure airport. As you can see, there are many practical ways that you can start improving the experience your customers receive on your web presence using fairly basic segmentation and targeting techniques. If you want to learn more about segmentation and targeting using Oracle’s web experience management solution, check out this helpful video that demonstrates these powerful capabilities in Oracle WebCenter Sites. ***** On Demand Webcast Featuring Brian Solis of Altimeter Group Trends such as the mobile web, social media, gamification and real-time are changing customer behavior and expectations. In this new environment, many businesses will struggle. Some will fall by the wayside, while others learn to adapt and thrive. Watch this on demand webcast with Altimeter Group digital analyst and author, Brian Solis, and discover what your organization needs to know about how to compete in the new era of Digital Darwinism. View now.

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• Working with packed dates in SSIS

  - by Jim Giercyk

  One of the challenges recently thrown my way was to read an EBCDIC flat file, decode packed dates, and insert the dates into a SQL table.  For those unfamiliar with packed data, it is a way to store data at the nibble level (half a byte), and was often used by mainframe programmers to conserve storage space.  In the case of my input file, the dates were 2 bytes long and  represented the number of days that have past since 01/01/1950.  My first thought was, in the words of Scooby, Hmmmmph?  But, I love a good challenge, so I dove in. Reading in the flat file was rather simple.  The only difference between reading an EBCDIC and an ASCII file is the Code Page option in the connection manager.  In my case, I needed to use Code Page 1140 for EBCDIC (I could have also used Code Page 37).       Once the code page is set correctly, SSIS can understand what it is reading and it will convert the output to the default code page, 1252.  However, packed data is either unreadable or produces non-alphabetic characters, as we can see in the preview window.   Column 1 is actually the packed date, columns 0 and 2 are the values in the rest of the file.  We are only interested in Column 1, which is a 2 byte field representing a packed date.  We know that 2 bytes of packed data can be stored in 1 byte of character data, so we are working with 4 packed digits in 2 character bytes.  If you are confused, stay tuned….this will make sense in a minute.   Right-click on your Flat File Source shape and select “Show Advanced Editor”. Here is where the magic begins. By changing the properties of the output columns, we can access the packed digits from each byte. By default, the Output Column data type is DT_STR. Since we want to look at the bytes individually and not the entire string, change the data type to DT_BYTES. Next, and most important, set UseBinaryFormat to TRUE. This will write the HEX VALUES of the output string instead of writing the character values.  Now we are getting somewhere! Next, you will need to use a Data Conversion shape in your Data Flow to transform the 2 position byte stream to a 4 position Unicode string containing the packed data.  You need the string to be 4 bytes long because it will contain the 4 packed digits.  Here is what that should look like in the Data Conversion shape: Direct the output of your data flow to a test table or file to see the results.  In my case, I created a test table.  The results looked like this:     Hold on a second!  That doesn't look like a date at all.  No, of course not.  It is a hex number which represents the days which have passed between 01/01/1950 and the date.  We have to convert the Hex value to a decimal value, and use the DATEADD function to get a date value.  Luckily, I have created a function to convert Hex to Decimal:   -- ============================================= -- Author:        Jim Giercyk -- Create date: March, 2012 -- Description:    Converts a Hex string to a decimal value -- ============================================= CREATE FUNCTION [dbo].[ftn_HexToDec] (     @hexValue NVARCHAR(6) ) RETURNS DECIMAL AS BEGIN     -- Declare the return variable here DECLARE @decValue DECIMAL IF @hexValue LIKE '0x%' SET @hexValue = SUBSTRING(@hexValue,3,4) DECLARE @decTab TABLE ( decPos1 VARCHAR(2), decPos2 VARCHAR(2), decPos3 VARCHAR(2), decPos4 VARCHAR(2) ) DECLARE @pos1 VARCHAR(1) = SUBSTRING(@hexValue,1,1) DECLARE @pos2 VARCHAR(1) = SUBSTRING(@hexValue,2,1) DECLARE @pos3 VARCHAR(1) = SUBSTRING(@hexValue,3,1) DECLARE @pos4 VARCHAR(1) = SUBSTRING(@hexValue,4,1) INSERT @decTab VALUES (CASE               WHEN @pos1 = 'A' THEN '10'                 WHEN @pos1 = 'B' THEN '11'               WHEN @pos1 = 'C' THEN '12'               WHEN @pos1 = 'D' THEN '13'               WHEN @pos1 = 'E' THEN '14'               WHEN @pos1 = 'F' THEN '15'               ELSE @pos1              END, CASE               WHEN @pos2 = 'A' THEN '10'                 WHEN @pos2 = 'B' THEN '11'               WHEN @pos2 = 'C' THEN '12'               WHEN @pos2 = 'D' THEN '13'               WHEN @pos2 = 'E' THEN '14'               WHEN @pos2 = 'F' THEN '15'               ELSE @pos2              END, CASE               WHEN @pos3 = 'A' THEN '10'                 WHEN @pos3 = 'B' THEN '11'               WHEN @pos3 = 'C' THEN '12'               WHEN @pos3 = 'D' THEN '13'               WHEN @pos3 = 'E' THEN '14'               WHEN @pos3 = 'F' THEN '15'               ELSE @pos3              END, CASE               WHEN @pos4 = 'A' THEN '10'                 WHEN @pos4 = 'B' THEN '11'               WHEN @pos4 = 'C' THEN '12'               WHEN @pos4 = 'D' THEN '13'               WHEN @pos4 = 'E' THEN '14'               WHEN @pos4 = 'F' THEN '15'               ELSE @pos4              END) SET @decValue = (CONVERT(INT,(SELECT decPos4 FROM @decTab)))         +                 (CONVERT(INT,(SELECT decPos3 FROM @decTab))*16)      +                 (CONVERT(INT,(SELECT decPos2 FROM @decTab))*(16*16)) +                 (CONVERT(INT,(SELECT decPos1 FROM @decTab))*(16*16*16))     RETURN @decValue END GO     Making use of the function, I found the decimal conversion, added that number of days to 01/01/1950 and FINALLY arrived at my “unpacked relative date”.  Here is the query I used to retrieve the formatted date, and the result set which was returned: SELECT [packedDate] AS 'Hex Value',        dbo.ftn_HexToDec([packedDate]) AS 'Decimal Value',        CONVERT(DATE,DATEADD(day,dbo.ftn_HexToDec([packedDate]),'01/01/1950'),101) AS 'Relative String Date'   FROM [dbo].[Output Table]         This technique can be used any time you need to retrieve the hex value of a character string in SSIS.  The date example may be a bit difficult to understand at first, but with SSIS becoming the preferred tool for enterprise level integration for many companies, there is no doubt that developers will encounter these types of requirements with regularity in the future. Please feel free to contact me if you have any questions.

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• Deep in the Heart of Texas

  - by Applications User Experience

  Author: Erika Webb, Manager, Fusion Applications UX User Assistance When I was first working in the usability field, the only way I could consider conducting a usability study was to bring a potential user to a lab environment where I could show them whatever I was interested in learning more about and ask them questions. While I hate to reveal just how long I have been working in this field, let's just say that pads of paper and a stopwatch were key tools for any test I conducted. Over the years, I have worked in simple labs with basic video taping equipment and not much else, and I have worked in corporate environments with sophisticated usability labs and state-of-the-art equipment. Years ago, we conducted all usability studies at the location of the user. If we wanted to see if there were any differences between users in New York, Chicago, and Los Angeles, we went to those places to run the test. A lab environment is very useful for many test situations. However, there has always been a debate in the usability field about whether bringing someone into a lab environment, however friendly we make it, somehow intrinsically changes the behavior of the user as compared to having them work in their own environment, at their own desk, and on their own computer. We developed systems to create a portable usability lab, so that we could go to the users that we needed to test.  Do lab environments change user behavior patterns? Then 9/11 hit. You may not remember, but no planes flew for weeks afterwards. Companies all over the world couldn't fly-in employees for meetings. Suddenly, traveling to the location of the users had an additional difficulty. The company I was working for at the time had usability specialists stuck in New York for days before they could finally rent a car and drive home to Colorado. This changed the world pretty suddenly, and technology jumped on the change. Companies offering Internet meeting tools were strugglinguntil no one could travel. The Internet boomed with collaboration tools that enabled people to work together wherever they happened to be. This change in technology has made a huge difference in my world. We use collaborative tools to bring our product concepts and ideas to the user across the Internet. As a global company, we benefit from having users from all over the world inform our designs. We now run usability studies with users all over the world in a single day, a feat we couldn't have accomplished 10 years ago by plane! Other technology companies have started to do more of this type of usability testing, since the tools have improved so dramatically. Plus, in our busy world, it's not always easy to find users who can take the time away from their jobs to come to our labs. reaching users where it is convenient for them greatly improves the odds that people do participate. I manage a team of usability specialists who live in India and California, whlie I live in Colorado. We have wonderful labs that we bring users into to show them our products. But very often, we run our studies remotely. We used to take the lab to the users now we use the labs, but we let the users stay where they are. We gain users who might not have been able to leave work to come to our labs, and they get to use the system they are familiar with. And we gain users nearly anywhere that we can set up an Internet connection, as long as the users have a phone, a broadband connection, and a compatible Web browser (with no pop-up blockers). After we recruit participants in a traditional manner, we send them an invitation to participate through the use of a telephone conference call and Web conferencing tool. At Oracle, we use Oracle Web Conference part of Oracle Collaboration Suite, which enables us to give the user control of the mouse, while we present a prototype or wireframe pictures. We can record the sessions over the Web and phone conference. We send the users instructions, plus tips to ensure that we won't have problems sharing screens. In some cases, when time is tight, we even run a five-minute "test session" with users a day in advance to be sure that we can connect. Prior to the test, we send users a participant script that contains information about the study, including any questionnaires. This is exactly the same script we give to participants who come to the labs. We ask users to print this before the beginning of the session. We generally run these studies by having a usability engineer in our usability labs, so that we can record the session as though the user were in the lab with us. Roughly 80% of our application software usability testing at Oracle is performed using remote methods. The probability of getting a   remote test participant decreases the higher up the person is in the target organization. We have a methodology checklist available to help our usability engineers work through the remote processes.

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