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• Recommendation on Ticket system with billing feature

  - by jacklty

  Actually, I do not know if I have used the right terms to describe our situation. Basically, We would like to have a system to help us to do billing and support at the same time. For example, we would like to offer outside users a customer support with ticket system, however the outside users need to purchase some credits beforehand through the system in order to submit their requests. Sometimes, our representatives will charge extra unit of credit for solving some open tickets due to the complexity and hours spent. (It will be nice to submit user a further billing request to same open ticket, and user can either accept/declined) Is there any available application or service we can use for the purpose above?

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• How should I copy the "mysql" database to my new server using PHPMyAdmin

  - by undefined

  My new webhosting company has set up a MySQL database for me and it has the tables MySQL and Information_schema already there. I want to copy my existing database from another server (a) to the new one (b). I assume I need to overwrite the 'mysql' database on server (b) with the one from my existing server (a) or atleast copy over the permissions. 1) What information does the mysql database hold? users and permissions I can see, does it have the login info for phpMyAdmin? I dont want to overwrite that obviously. 2) Should I drop the table on server (b) and import my original? 3) Should I just copy the users table? 4) Do I need to worry about the information_schema table? should I copy this over too? thanks

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• Symlink - Permission Denied

  - by John Smith

  I'm facing an interesting problem with plenty of Permission Denied outputs when using SymLinks Linux: Slackware 13.1 Directory with Symlink: root@Tower:/var/lib# ls -lah drwxr-xr-x 8 root root 0 2012-12-02 20:09 ./ drwxr-xr-x 15 root root 0 2012-12-01 21:06 ../ lrwxrwxrwx 1 ntop ntop 21 2012-12-02 20:09 ntop - /mnt/user/media/ntop6/ Symlinked Directory: root@Tower:/mnt/user/media# ls -lah drwxrwx--- 1 nobody users 1.4K 2012-12-02 19:28 ./ drwxrwx--- 1 nobody users 128 2012-11-18 16:06 ../ drwxrwxrwx 1 ntop ntop 320 2012-12-02 20:22 ntop6/ What I have done: I have used chown -h ntop:ntop on the ntop directory in /var/lib Just to be sure, I have chmod 777 to both directories Permission denied actions: root@Tower:/var/lib# sudo -u ntop mkdir /var/lib/ntop/test mkdir: cannot create directory `/var/lib/ntop/test': Permission denied Any ideas?

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• Assembling Word Doc using Data from Excel- MS Office 2010

  - by Sascha

  I have a questionnaire that users complete. It is in Excel. After users complete the questionnaire I would like to be able to generate a Word document that contains their answers. For example "The answer to your question was [answer from Excel Questionnaire cell A49 ]" I have seen that this is possible with Sharepoint. However, I don't have Sharepoint. I am working on MS Office 2010. I also have visual Studio Express 2010. What is the best way to achieve the above, pretty please? Thanks.

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• Since a few days, Dropbox stopped syncing

  - by Fabio

  Theres a new problem with nautilus-dropbox and is the worst for a service like Dropbox: stopped syncing and their tech support don't believe their users. The problem is: start dropbox it downloads index creates folders start to download files stop downloading files or the speed is like 0.3k/seg even deleting everything doesn't work, even syncing a single folder with a few files, not even configuring a different limit speed or let all your bandwith, nothing works for me and i have found many users with the same problem. it's strange, i have two computers with ubuntu 14.04 and one with windows 7, and in one of the linux machines it works fine, but not in the other one. Both of them are x64. The answers from the tech support starts with "delete everything and reinstall" to "you may be blocking port 443", yeah, sure (and if i do that half of internet dissapears, idiot), but nothing works. Someone has some idea? i cant find any log file (at least a text log file like in /var/log) to understand what is dropbox doing and what is not working. PS: sorry for my "english", is not my language Examples: dropbox slow on ubuntu 14.04 Dropbox does not sync on ubuntu 14.04 Dropbox Status (in spanish but is the same thing) fabio@canopus:~$ dropbox status Sincronizando (Quedan 330 archivos., Faltan 9 días.) Descargando 330 archivos... (0,3 KB/s, Faltan 9 días.) 9 days for 330 files / 100Mb

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• Announcing: Oracle Enterprise Manager 12c Delivers Advanced Self-Service Automation for Oracle Database 12c Multitenant

  - by Scott McNeil

  New Self-Service Driven Provisioning of Pluggable Databases Today Oracle announced new capabilities that support managing the full lifecycle of pluggable database as a service in Oracle Enterprise Manager 12c Release 3 (12.1.0.3). This latest release builds on the existing capabilities to provide advanced automation for deploying database as a service using Oracle Database 12c Multitenant option. It takes it one step further by offering pluggable database as a service through Oracle Enterprise Manager 12c self-service portal providing customers with fast provisioning of database cloud services with minimal time and effort. This is a significant addition to Oracle Enterprise Manager 12c’s existing portfolio of cloud services that includes infrastructure as a service, database as a service, testing as a service, and Java platform as a service. The solution provides a self-service mechanism to provision pluggable databases allowing users to request and access database(s) on-demand. The self-service operations are also enabled through REST APIs allowing customers to integrate with third-party automation systems or their custom enterprise portals. Benefits Self-service provisioning allows rapid access to pluggable database as a service for hosting or certifying applications on Oracle Database 12c Self-service driven migration to pluggable database as a service in order to migrate a pre-Oracle Database 12c database to a pluggable database as a service model and test the consolidation strategy Single service catalog for all approved pluggable database as a service configurations which helps customers achieve standardization while catering to all applications and users in the enterprise Resource guarantee via database resource manager (and IORM on Oracle Exadata) that enables deployment of mixed workloads in a shared environment Quota, role based access, and policy based management that enforces governance and reduces administrative overhead Chargeback or showback which improves metering and accountability for services consumed by each pluggable database Comprehensive REST APIs that support integration with ticketing or change management systems, and or with other self-service portals Minimal administrative and maintenance overhead through self-managing automation that allows for intelligent placement of pluggable databases To understand how pluggable database as a service works, watch this quick demo: Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager Cloud Control12c Mobile app

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• Creating windows links on Linux?

  - by Bart B

  I'm running a SAMBA file store for our Windows users, and I'd like to automatically generate windows LNK files linking to other network shares that the user needs access to. I've done quite a bit of googling and I can't find a way of creating windows links on Linux, or through Perl. I did find a perl module that looked promising in CPAN, but it will only run on Windows unfortunately. If it's not possible to create .LNK files, perhaps there is an alternative solution people can suggest to allow the users to click on a file in one SAMBA store to be linked to a different SAMBA share? Thanks, Bart.

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• What is the value in hiding the details through abstractions? Isn't there value in transparency?

  - by user606723

  Background I am not a big fan of abstraction. I will admit that one can benefit from adaptability, portability and re-usability of interfaces etc. There is real benefit there, and I don't wish to question that, so let's ignore it. There is the other major "benefit" of abstraction, which is to hide implementation logic and details from users of this abstraction. The argument is that you don't need to know the details, and that one should concentrate on their own logic at this point. Makes sense in theory. However, whenever I've been maintaining large enterprise applications, I always need to know more details. It becomes a huge hassle digging deeper and deeper into the abstraction at every turn just to find out exactly what something does; i.e. having to do "open declaration" about 12 times before finding the stored procedure used. This 'hide the details' mentality seems to just get in the way. I'm always wishing for more transparent interfaces and less abstraction. I can read high level source code and know what it does, but I'll never know how it does it, when how it does it, is what I really need to know. What's going on here? Has every system I've ever worked on just been badly designed (from this perspective at least)? My philosophy When I develop software, I feel like I try to follow a philosophy I feel is closely related to the ArchLinux philosophy: Arch Linux retains the inherent complexities of a GNU/Linux system, while keeping them well organized and transparent. Arch Linux developers and users believe that trying to hide the complexities of a system actually results in an even more complex system, and is therefore to be avoided. And therefore, I never try to hide complexity of my software behind abstraction layers. I try to abuse abstraction, not become a slave to it. Question at heart Is there real value in hiding the details? Aren't we sacrificing transparency? Isn't this transparency valuable?

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• Setting Mercurial with Active Directory authentication and authorisation

  - by jbx

  I am evaluating the possibilities of moving my organisation to Mercurial, however I am stumbling on 2 basic requirements which I can't find proper pointers to. How do I set up Mercurial's central repository to authenticate users with the central active directory and only allow them to push or pull if they have the right credentials? How do I set up a Mercurial project repository to only allow users pertaining to a specific group to push / pull source code? We need this to have per-project authorisation. On which HTTP servers (IIS or Apache etc.) are the above 2 requirements supported? Apologies if I am asking something obvious or if I am missing something fundamental about how authentication and authorisation works. Thanks.

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• Do or can robots cause considerable performance issues?

  - by Anicho

  So the question in the title is exactly what I am trying to find out. My case is: At work we are in a discussion with team members who seem to think bots will cause us problems relating to performance when running on our services website. Out setup: Lets say I have site www.mysite.co.uk this is a shop window to our online services which sit on www.mysiteonline.co.uk. When people search in google for mysite they see mysiteonline.co.uk as well as mysite.co.uk. Cases against stopping bots crawling: We don't store gb's of data publicly available on the web Most friendly bots, if they were to cause issues would have done so already In our instance the bots can't crawl the site because it requires username & password Stopping bots with robot .txt causes an issue with seo (ref.1) If it was a malicious bot, it would ignore robot.txt or meta tags anyway Ref 1. If we were to block mysiteonline.co.uk from having robots crawl this will affect seo rankings and make it inconvenient for users who actively search for mysite to find mysiteonline. Which we can prove is the case for a good portion of our users.

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• Defense Manpower Data Center Wins Award for Excellence in the Workforce

  - by Peggy Chen

  The Defense Manpower Data Center milConnect website recently won the 2012 Excellence.gov Award for Excellence in the Workforce. Defense Manpower Data Center milConnect is a centralized, online resource that provides military service members (active and retired) and their families (over 42 million in total) quick access to their profile, health care enrollments, benefits, and other military-related topics. An easy to use, safe and secure website, milConnect also provides service members with convenient access their personnel and service-related information. The self-service website allow users to quickly and easily find and, where applicable, update their information in the Defense Eligibility Reporting System (DEERS) and milConnect transmits information to and from one reliable source safely and securely.  The Defense Manpower Data Center (DMDC) maintains the largest, most comprehensive central repository of personnel, manpower, casualty, pay, entitlement, personnel security, person identity and attributes, survey, testing, training, and financial data in the Department of Defense (DoD).  This is one of the largest systems of record in the world. milConnect had the challenge of modernizing the user experience for over 42 million users. With records in over 22 applications and 25 interfaces in hundreds of existing systems, milConnect needed to reduce the complexity of multiple authentication sources as well as consolidating access to existing systems with sensitive information. It accomplished this using a service-orientated architecture, enterprise security and access and identity management for self-service access on a massive scale. By providing 24x7x365 secure access and handling over 5 million transactions daily, not only has milConnect, built on Oracle WebCenter, streamlined and improved the customer experience for military personnel and families. it has also done so while cutting costs, allowing self-service access, and promoting electronic government. Congrats to Defense Manpower Data Center and milConnect! 

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• Enterprise user management

  - by Eduardo

  I am looking for an enterprise user management system that meets these requirements: Delegated user administration: The group manager should be able to grant access to his supervised employees (without having to contact any administrator either to grant access or maybe create users). A group manager should be able to create other groups and restrict any permission he already has where he can add supervised employees. If a manager removes access to a supervised group, then all the subgroups will also lose access. Web based User Interface. LDAP interface to query users and groups (or may not exist at all if it is integrated in a single application). Do you know if there are any system that meet these requirements?

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• Exchange 2007: Auto reply message to senders (server side)

  - by Mestika

  I’ve a need to create an auto-reply for some of the users in my organization where, when a person sends an E-mail to e.g. [email protected] is faced with an automatically auto-reply with some message “closed during the holidays. We are back at… etc. etc. etc.”. I’ve tried to create a Transport Rule on our Exchange server but the only option I can find in the actions-window is to reply with a “Bounce message to sender with enhanced status code” but I guess that is not the precise action I’m looking for. How can I set up a server-side auto-reply, apply it to only a fixed number of users in my organization and create a message to the senders (which is outside the organization)?

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• What are the advantages and disadvantages to using your real name online?

  - by Jon Purdy

  As a programmer, do you see any professional or other advantage in using your real name in online discourse, versus an invented handle? I've always gone by a single username and had my real name displayed whenever possible, for a few reasons: My interests online are almost exclusively professional and aboveboard. It constructs a search-friendly public log of all of my work, everywhere. If someone wants to contact me, there are many ways to do it. My portfolio of work is all tied to me personally. Possible cons to full disclosure include: If you feel like becoming involved in something untoward, it could be harder. The psychopath who inherits your project can more easily find out where you live. You might be spammed by people who are not worth the precious time that could be better spent writing more of the brilliant software you're famous for. Your portfolio of work is all tied to you personally. It seems, anyway, that a vast majority of StackOverflow users go by invented handles rather than real names. Notable exceptions include the best-known users, who are typically well established in the industry. But how could we ever become legendary rockstar programmers if we didn't get our names out there? Discuss.

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• Windows 7 User / Documents and Settings folders

  - by Kip

  Yo, I have a machine - Windows 7, nothing remarkable about the install but i have multiple drives in the machine. I have a c:\users\username folder which seems to be current and is the one that all windows properties point to. However, i also have a f:\documents and settings\username folder (which was hidden) which is also current and up to date. If i edit anything from either, they seem to "replicate" or update each other ie if i rename an icon on my desktop, it renames it in c:\users\username\desktop and f:\documents and settings\username\desktop. Likewise if i edit directly in one of those folders, it does the same to the other. Any one got any ideas what might cause this? Problem i have is that I need to remove the f drive all together! Thanks in advance

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• Unit testing ASP.NET Web API controllers that rely on the UrlHelper

  - by cibrax

  UrlHelper is the class you can use in ASP.NET Web API to automatically infer links from the routing table without hardcoding anything. For example, the following code uses the helper to infer the location url for a new resource,public HttpResponseMessage Post(User model) { var response = Request.CreateResponse(HttpStatusCode.Created, user); var link = Url.Link("DefaultApi", new { id = id, controller = "Users" }); response.Headers.Location = new Uri(link); return response; } That code uses a previously defined route “DefaultApi”, which you might configure in the HttpConfiguration object (This is the route generated by default when you create a new Web API project). The problem with UrlHelper is that it requires from some initialization code before you can invoking it from a unit test (for testing the Post method in this example). If you don’t initialize the HttpConfiguration and Request instances associated to the controller from the unit test, it will fail miserably. After digging into the ASP.NET Web API source code a little bit, I could figure out what the requirements for using the UrlHelper are. It relies on the routing table configuration, and a few properties you need to add to the HttpRequestMessage. The following code illustrates what’s needed,var controller = new UserController(); controller.Configuration = new HttpConfiguration(); var route = controller.Configuration.Routes.MapHttpRoute( name: "DefaultApi", routeTemplate: "api/{controller}/{id}", defaults: new { id = RouteParameter.Optional } ); var routeData = new HttpRouteData(route, new HttpRouteValueDictionary { { "id", "1" }, { "controller", "Users" } } ); controller.Request = new HttpRequestMessage(HttpMethod.Post, "http://localhost:9091/"); controller.Request.Properties.Add(HttpPropertyKeys.HttpConfigurationKey, controller.Configuration); controller.Request.Properties.Add(HttpPropertyKeys.HttpRouteDataKey, routeData);  The HttpRouteData instance should be initialized with the route values you will use in the controller method (“id” and “controller” in this example). Once you have correctly setup all those properties, you shouldn’t have any problem to use the UrlHelper. There is no need to mock anything else. Enjoy!!.

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• Powershell ActiveDirectory-Module on SBS-2008?

  - by wullxz

  I read plenty of tutorials that describe how to install ADWS (ActiveDirectory Webservices) and Powershell. But I never saw any hint about installing ADWS on a SBS-2008 in order to work with Powershell and ActiveDirectory-module. I know, that I should use the SBS-Console to manage users, but there are tasks where it could be good to use AD as database of users and computers to loop through them (e.g. remote-commands on all workstations, find out user-lastlogon-times etc). Can anybody say, if it's ok (and supported?) to install AD-Powershell-Module and ADWS on a SBS-2008? Thanks

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• DNS error only in IE

  - by Le_Quack

  Our Intranet page has stopped working on some machines/some user accounts. The error I am getting points to a DNS issue but If I ping the site from the command line the it responds fine. The error I'm gettting on IE is Error: The web filter could not find the address for the requested site Why are you seeing this: The system is unable too determine the IP address of intranet.example.com I'm not quite sure why it mentions the web filter as there is a proxy exception for the intranet page and if I run a trace route it doesn't go via the web proxy (filtering system). Finally it isn't affecting everyone, just random users, also it doesn't affect the random users on all the client machines they use. I have one user where it happens on any client they log onto where most its just certian clients. It's even "fixed" itself for a few peoples. EDIT: hey Mikey thanks for the fast response. Proxies are correct and automatic configuration is off (both via GPO)

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• Entering new user data into AD LDS

  - by Robert Koritnik

  I need some help configuring AD LDS (Active Directory Lightweight Directory Services). I'm not an administrator, have never configured domains and I don't have a clue how to add new users to existing domains. The thing is I need to develop an app on top of Sharepoint 2010 that must be connected to AD. I've chosen AD LDS because I can install it on Windows 7 and it acts as an active directory even though there's no domain controller present in the network. What I've done so far: I've installed AD LDS I've added a new instance with appication directory partition name DN=Air,DC=Watanabe,DC=pri I can connect to it using ADSI Edit and see all kinds of strange But now I don't know what to do? When it opens I can see the window below, but where's next? Can anybody give me some guidelines, how can I add domain users, so I can use them in my app AD required app?

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• IIS Not Accepting Active Directory Login Credentials

  - by Dale Jay

  I have an ASP.NET web form using Microsoft's boilerplate Active Directory login page, set up exactly as suggested. Windows Authentication is activated on the "Default Website" and "MyWebsite" levels, and Domain\This.User is given "Allow" access to the site. After entering the valid credentials for This.User on the web form, a popup window appears asking me to enter my credentials yet again. Despite entering valid credentials for This.User (after attempting Domain\This.User and This.User formats), it rejects the credentials and returns an unauthorized security headers page (error 401.2). Active Directory user This.User is valid, the IP address of the AD server has been verified and SPN's have been set up for the server. Error Code: 0x80070005 Default Web Site security config: <system.web> <identity impersonate="true" /> <authentication mode="Windows" /> <customErrors mode="Off" /> <compilation debug="true" /> </system.web> Sub web site security <authentication mode="Windows"> <forms loginUrl="~/logon.aspx" timeout="2880" /> </authentication> <authorization> <deny users="?" /> <allow users="*" /> </authorization>

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• Windows Intune, Cloud Desktop management

  - by David Nudelman

  As a part of Microsoft Cloud computing strategy, Windows Intune beta was released today. Here’s a quick overview of what customers and IT consultants can do with the cloud service component of Windows Intune: Manage PCs through web-based console: Windows Intune provides a web-based console for IT to administrate their PCs. Administrators can manage PCs from anywhere. Manage updates: Administrators can centrally manage the deployment of Microsoft updates and service packs to all PCs. Protection from malware: Windows Intune helps protect PCs from the latest threats with malware protection built on the Microsoft Malware Protection Engine that you can manage through the Web-based console. Proactively monitor PCs: Receive alerts on updates and threats so that you can proactively identify and resolve problems with your PCs—before it impacts end users and your business. Provide remote assistance: Resolve PC issues, regardless of where you or your users are located, with remote assistance. Track hardware and software inventory: Track hardware and software assets used in your business to efficiently manage your assets, licenses, and compliance. Set security policies: Centrally manage update, firewall, and malware protection policies, even on remote machines outside the corporate network. And here a quick video about Windows Intune For support and questions go to : TechNet Forums for Intune Regards, David Nudelman

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• Launchd execute command when folder contents modified or changed.

  - by ThomasReggi

  For the past two days i've been trying to get a launchd plist to execute a script "program" when the contents of a folder on my desktop contents have modified or changed. I've gone through tons of configuration settings and have tried the Users/me/Desktop/folderinquestion and Users/me/Desktop/folderinquestion (with and without trailing slash). The script executes only when something is added or removed but it doesn't recognize when files are updated and subdirectories. launchd is really my last hope to getting this to working i've already exausted folder actions, and bash scripts, uninstallable linux methods etc. I have used Lingon to create my plists and have followed this youtube tutorial. Any help would be greatly appreciated. This is what I have right now, and like I said does not work when folder is modified or changed IDEA: Thinking about creating two separate plists that reference each other one plist can watch a folder for additions and subtractions and when one occurs it can create another plist that watches every file in the folder, this could also be recursive and count in for subdirectories.

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• User Friendly port knocker (port knocking client) for Windows?

  - by Ekevoo

  It seems "It's me" is the most popular port knocking client for windows… Except… it sucks. It works for console-savvy users such as me, but, unsurprisingly, all my users hate console windows. I know better than to force it upon them. I would love to have a nice port knocker for Windows that would be windowed, have launchers, and be easily provisionable (i.e. I tell my user to paste some settings or import some file by double clicking it). To be honest, just not being console-based would be enough.

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• Throttle connections to web service if load gets too high?

  - by Joseph Turian

  I have a web site that communicates via XMLRPC with an XMLRPC server web service. (The web service is written in Python using xmlrpclib.) I believe that xmlrpclib will block while it is handling one request. So if there are three users with an xmlrpclib request ahead of you, your response takes four times as long. How do I handle it if I receive too many XMLRPC requests and the web service gets bogged down and has slow response time? If I am getting slashdotted, my preferred behavior is that the first users get good response times and everyone else is told to come back later. I think this is superior to giving everyone terrible response times. How do I create this behavior? Is this called load-balancing? I am not actually balancing though, until I have multiple servers.

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• Examples of permission-based authorization systems in .Net?

  - by Rachel

  I'm trying to figure out how to do roles/permissions in our application, and I am wondering if anyone knows of a good place to get a list of different permission-based authorization systems (preferably with code samples) and perhaps a list of pros/cons for each method. I've seen examples using simple dictionaries, custom attributes, claims-based authorization, and custom frameworks, but I can't find a simple explanation of when to use one over another and what the pros/cons are to using each method. (I'm sure there's other ways than the ones I've listed....) I have never done anything complex with permissions/authorization before, so all of this seems a little overwhelming to me and I'm having trouble figuring out what what is useful information that I can use and what isn't. What I DO know is that this is for a Windows environment using C#/WPF and WCF services. Some permission checks are done on the WCF service and some on the client. Some are business rules, some are authorization checks, and others are UI-related (such as what forms a user can see). They can be very generic like boolean or numeric values, or they can be more complex such as a range of values or a list of database items to be checked/unchecked. Permissions can be set on the group-level, user-level, branch-level, or a custom level, so I do not want to use role-based authorization. Users can be in multiple groups, and users with the appropriate authorization are in charge of creating/maintaining these groups. It is not uncommon for new groups to be created, so they can't be hard-coded.

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